Mr. Cooper Reviews

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About Mr. Cooper

Mr. Cooper is a nonbank mortgage lender and a registered service mark of Nationstar Mortgage (NMLS #2119). It offers conventional and government-backed purchase and refinance loans and publishes its current rates online every day. It also provides convenient calculators to help you figure out how much you can afford to borrow, how much house you can afford and how much you can save by refinancing. Mr. Cooper is licensed to operate in all 50 states as well as Washington, D.C., Guam, Puerto Rico and the U.S. Virgin Islands.

Pros
  • Online pre-qualification tool takes minutes
  • Online loan tracking
  • On-time closing guarantee
  • Pays local moving costs in some areas
Cons
  • No locations for in-person service
  • No USDA loans

Featured Reviews

West Point, VA
Verified purchase
I had a really great experience with Mr. Cooper, and I’ll continue to use them. My original loan got transferred to them, and after the end of my first loan, I used them for my se...

Read more

Dawsonville, GA
Verified purchase
I was assigned a loan coordinator in a very timely manner. … He quickly took ownership of the loan processing through to the point of setting up the closing, which was very conven...

Read more

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Rates

Mr. Cooper publishes its current rates for 15- and 30-year fixed-rate conventional loans and 30-year fixed FHA loans on its website. These rates are updated daily, given that mortgage rates are always changing.

From 2019 to 2021, the company’s average rates for home purchase loans have been slightly higher than the national average. In 2021, the average rate for homebuyers who went through Mr. Cooper was 0.06% higher than the national average.

Mr. Cooper average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Mr. Cooper offers fixed-rate loans and adjustable-rate loans. Because mortgage rates have been higher than normal in 2022, many borrowers are now considering adjustable-rate mortgages. These loans typically have a set interest rate for the first three to 10 years of the loan, but the rate continually resets once that period is over.

When rates are lower, it often makes sense to go with a fixed-rate loan so you can lock in an ideal rate. However, when rates are higher, it might make sense to go with an adjustable-rate loan, especially if you can sell or refinance before your rate begins to change.

As you search for a mortgage company and compare rates, be aware of the difference between an interest rate and an annual percentage rate (APR). An APR is a better measure of the total cost of a loan because it includes not just your interest rate but also additional fees, such as discount points, loan origination fees and other charges.

Application process

Mr. Cooper does not have local branches, but it offers online tools and access to your loan agent online and by phone. You can apply online, and Mr. Cooper offers several other features to help in the homebuying, mortgage application and closing processes, like

  • Pre-qualification within minutes for most borrowers
  • Agent Assurance, which connects you with local real estate agents
  • The StreetSmarts house searching tool
  • The Mr. Cooper mobile app for accessing loan documents, making mortgage payments and accessing financial education materials
  • A digital loan tracker that lets you follow the process from application to closing
  • The Close On Time Guarantee, which covers your first month’s mortgage payment if Mr. Cooper misses your scheduled closing date
  • The Zero Dollar Move program, which pays for your move (up to 50 miles) if you buy a home with a Mr. Cooper loan

Mr. Cooper application features

Loan types

Mr. Cooper offers both home purchase loans and refinance loans, and they are available with fixed or adjustable rates.

Conventional loans have made up the majority of Mr. Cooper’s originations during 2020 and 2021, according to Home Mortgage Disclosure Act data submitted by Nationstar Mortgage. However, the company also originates FHA purchase loans, FHA streamline refinance loans, VA purchase loans and VA IRRRLs (interest rate reduction refinance loans).

Mr. Cooper doesn’t offer USDA loans. If you’re interested in a USDA loan, check out our guide on USDA-approved lenders.

In 2021, Mr. Cooper closed on 4,842 home purchase loans out of a total of 6,641 home purchase applications (73%).

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

More than half of the mortgages originated by Mr. Cooper in 2021 and 2021 were rate-and-term refinance loans, with cash-out refinances being its second most popular option.

During the same years, only about 3% of loans originated by Mr. Cooper were home purchase loans. This trend toward refinancing was common in the industry; because rates were so low in 2020 and 2021, many homeowners opted to refinance.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

Requirements

Mr. Cooper does not publish specific requirements for borrowers, but representatives told us the lender follows loan requirements from Fannie Mae and Freddie Mac for conventional loans.

Conventional mortgages that conform to these standards typically require a credit score of at least 620, a down payment of at least 3% and a debt-to-income (DTI) ratio of 45% or lower. Nonconforming conventional loans, like jumbo loans, often have different requirements, though.

Government-backed loans, like FHA and VA loans, generally have less strict requirements than conventional loans. You can get approved for an FHA loan with a credit score as low as 500, but you need a score of 580 or higher to qualify for a 3.5% down payment. You can get a VA loan with no down payment.

If you’re unsure of whether you can afford a loan, Mr. Cooper does offer calculators to estimate how much house you can afford, potential mortgage payments, the cost of renting versus buying and how much you could save by refinancing.

National mortgage requirements by type

Cost and fees

Mr. Cooper does not publish its fees online. However, according to a Mr. Cooper representative, origination fees on typical conventional conforming loans are $1,500. Additional fees vary based on your type of loan, your down payment amount, the type of property and other factors.

If you apply, the company is legally required to send you a Loan Estimate within three business days of receiving your loan application. This document shows your estimated interest rate, closing costs and monthly payment amount.

FAQ

How does Mr. Cooper work?

You can start the preapproval process with Mr. Cooper by calling or filling out a form online. Once you provide details about your identity and finances, Mr. Cooper does a soft credit check and provides a preapproval letter showing an amount you generally qualify to borrow. If you’re further along in the process and ready to make an offer, you should seek “verified approval,” which requires a more detailed check of your income and assets and gives you an approval letter to show the seller. Once your offer is accepted, you formally apply for a loan and lock in your interest rate.

Is Mr. Cooper legit?

Mr. Cooper is one of the largest mortgage originators in the U.S. and had 3.9 million customers around the country as of March 2022, according to investor information provided by the company.

Where is Mr. Cooper available?

Mr. Cooper is licensed in all 50 states, Washington, D.C., and several U.S. territories, including Guam, Puerto Rico and the U.S. Virgin Islands.

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Mr. Cooper Reviews

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    How do I know I can trust these reviews about Mr. Cooper?
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    Page 1 Reviews 0 - 10
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    Customer ServiceCoveragePrice

    Reviewed Dec. 5, 2025

    Dealing with Mr. Cooper is the worst. Their departments do not communicate with each other. I have been dealing with insurance escrow issues repeatedly for the last 8 months. I pay insurance a year in advance every year but mr. cooper will not acknowledge that we have insurance even though I and my insurance company have provided proof of insurance multiple times. Instead they keep purchasing insurance on my behalf and keep adding escrow charges to my account. I am so extremely frustrated. I have spent countless hours on the phone and sending email documentation without any resolution. In short I HATE Mr. cooper!!!!

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    Mr. Cooper
    Response from Mr. Cooper

    Thank you for sharing your experience. We’re sorry for the frustration this has caused. Escrow and insurance issues can be complex, and we’d like to resolve this for you. Please contact us directly so we can review your account and work toward a solution. Your feedback is important to us.

    Customer ServiceStaffLoan ProcessHonesty & Transparency

    Reviewed Dec. 5, 2025

    It’s so disheartening to read all the negative reviews but this company has certainly let so many homeowners down and they truly do Not care. It took me 8 months to complete a Loan modification with them (will never do this again). They repeatedly “lost all of my paperwork 6 times causing the whole process to take 8 months. This in turn drastically impacted my near to perfect credit score that was in the 800’s. I was lied to over and over again. I cannot understand how such incompetence and ignorance is allowed and tolerated by this mortgage company. I am so glad I have attorneys in my family to read each and every document. Never again.

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      Customer ServiceStaff

      Reviewed Nov. 21, 2025

      Very happy with the customer service I received! I had made a mistake and Harsha was able to help me correct it and gave great customer service in the process! Very thankful I have my mortgage with a great company!

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      Customer ServiceCoverageTechRefunds & PayoutsStaff

      Reviewed Nov. 21, 2025

      Mr. Cooper (now part of Rocket Mortgage) is great at taking your money, but good luck trying to get any of it back. I had an escrow account (to pay for home insurance and property taxes) with them and then decided to handle things on my own. When I requested the refund, it took them 8 weeks and 4 phone calls to finally have them mail the check.

      In addition, I'm an Eaton Fire survivor and when I received my insurance checks, I had to sign them over to Mr. Cooper. Based on the California mortgage contract, they are only entitled to the amount that is equal to the balance of my mortgage. They either don't understand contracts or they are just being shady, but so far, they have refused to refund me money that is rightfully mine. If you can avoid this company, I would highly highly highly recommend that you do so.

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      Mr. Cooper
      Response from Mr. Cooper

      Thank you for sharing your experience. Escrow accounts are used to manage property taxes and insurance, and when closed, refunds are processed after final balances are verified. Insurance checks are applied to repairs or mortgage balance per contract terms. Please call us at 888-480-2432 so we can review your situation and help resolve this.

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      Customer ServiceStaff

      Reviewed Nov. 18, 2025

      It is impossible to get past the robot system, I spent 30 minutes trying to get through and the robot repeatedly hung up on me. My question was not answered by the automated system and it wouldn't transfer me to a representative.

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      Punctuality & SpeedLoan ProcessRates

      Reviewed Nov. 17, 2025

      The amortization schedule is ridiculous. Plot the interest paid and principal paid across the length of the loan with the dollars in the Y (up and down) and the year/month on the X axis (across the bottom). Mr. Cooper front loads the interest so high, you'll never pay anything off till the last few years of the loan.

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      Reviewed Nov. 10, 2025

      They try as hard as possible to keep you from speaking to an actual human. Even when you do finally get through, you get inconsistent answers and no one actually seems to know what the correct information is.

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      Mr. Cooper
      Response from Mr. Cooper

      Thanks for sharing your experience—we’re really sorry to hear it felt that way. We always aim to provide clear and helpful support. If you're still needing help, please reach out so we can make things right. We're here to listen and assist however we can.

      Punctuality & SpeedRefunds & Payouts

      Reviewed Nov. 5, 2025

      Absolutely the worst mortgage servicer that I’ve experienced. I paid my mortgage off and they have told me it takes 3-9 months to receive a lien release. What? How is that even legal? They simply do not care because they are not being regulated to stop the abuses. My state, Florida gives them 45 days and I can’t wait to see if they violate that statute. Mr Cooper deserves to be sued for a lot of money.

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      Customer ServicePriceBillingLoan ProcessTimeliness

      Reviewed Nov. 3, 2025

      Mr Cooper has failed to address an over charge on my loan payment and continues to overcharge me. I have sent multiple emails with the accurate property tax bill, no response. I have spoken with multiple people on the phone with no change or solution. Incompetence and zero accountability. 4 months with no results and overpaying our mortgage.

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      Mr. Cooper
      Response from Mr. Cooper

      Thanks for speaking with us, Brian. The issue has been resolved and your new payment amount is $2,164.05. We understand your frustration and truly appreciate your patience. We're here to support you and will continue working to ensure your concerns are addressed properly.

      Reviewed Oct. 31, 2025

      Mr. Cooper Mortgage went to every length imaginable to sabotage my attempts to sell my home and I am a veteran. We went through three buyers and Mr. Cooper Mortgage dragged its feet, lost paperwork, and turned every trick in the book until finally taking over my home in foreclosure. Completely unscrupulous company that cares only about making money.

      Thanks for your vote!
      Mr. Cooper
      Response from Mr. Cooper

      Thank you for sharing your experience. We're truly sorry to hear about the challenges you faced. We take concerns like yours seriously, especially from our veterans. Please reach out to us directly so we can look into this further and work toward a resolution.

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed July 13, 2022.

      Mr. Cooper Company Information

      Company Name:
      Mr. Cooper
      Company Type:
      Public
      Address:
      8950 Cypress Waters Blvd
      City:
      Dallas
      State/Province:
      TX
      Postal Code:
      75019
      Country:
      United States
      Website:
      www.mrcooper.com