Mr. Cooper Reviews

Everything fell into place. As far as knowing that it was happening and that it was being funded, that happened quickly. While the initial person was in the office, he was on top of it and told me he was on leave for a week and that he would put a couple of people in charge of this account. One was a young lady and some other young man. Nobody skipped a beat. So, something tells me Mr. Cooper's operation is well backed up. They should advertise in the VA publications because so many people have a difficult time with their VA loans. And the way they ran it, you would have never known that to be true. They did it in rapid order, and moved on to the next thing. They did a very good job for me.

I left a couple of phone calls to Britanny over a question I had after everything was over with. But she never got back to me. Ivan answered them and took care of it. I gave them my girlfriend's email, as I don't have one, and then I told them this was only for this and it's not to be used after that as this was only done as a favor, but they kept sending emails to her phone. It got to the point where every least little thing was sent like, “Hi, Bertha. This is Mr. Cooper.” As of now, they finally stopped sending. Also, they sent the check to me for Swiss Colony for $21 and that bill was paid. I called the company and they said I gotta get in touch with my mortgage company. I got Ivan and he said that I gotta email. I told him that I do not have one and the email I gave them was my girlfriend's own and since Mr. Cooper sent so many things to her, she will not do anything email-wise for me.

At closing, there were some documents that were missed. We had to go back twice for closing. But other than that, my experience with them was good and quick.

There was one thing that they did wrong and they said that I was in the house for two years and that's not right. But other than that, everything else went right with Mr. Cooper. The rates were excellent too.

Mr. Cooper offered a good rate. Refinancing was easy. I did most of it through email and a couple of phone calls. The notary came to my home and took care of things. The process was just a couple of weeks. I didn't have a whole lot of time, so if it was going to take a lot of time, I would have not gone through it. But since it did not take a long time, it worked out really well.

For the most part, Mr. Cooper's process was pretty simple and I'm very happy with them. The only thing we had trouble with was the paperwork. They changed a lot of stuff since I refinanced three years ago and we weren't prepared for some of that. But we got it straightened out eventually. Make sure you have everything as far as the paperwork all ready to go. It makes the process a lot simpler.

Everything went smoothly during my refinance and the timeline was good. Everybody was respectful and polite. I was pretty comfortable with everything. When we did it, we got some extra money to pay off some credit card debt.

I worked with a guy named Ricky and asked him how much the settlement would be and he said $2,900. But when I got all the paperwork, I only got $7,800. By the time I looked at all these figures, I only owed 36,000 on my past mortgage and then I was up to 51. That was awfully expensive for $7,000. But I couldn't worry -- it was done. Other than that, everything is going all right so far. Mr. Cooper was very efficient and they were on top of things.

Their customer service support was very adequate when we refinanced.

The process went smoothly and quickly. The only issue I ran into was with the document viewer. Sometimes, the documents just wouldn't load, so they had to send them alternative ways.

The customer service of Mr. Cooper was very good. The only issue was with the people who were coming in to do the signing. There was something wrong with their original appointment, and then they forgot all about the second appointment. I had to call them and they sent somebody else out. The owner of the company came out that night, almost three hours after the scheduled appointment. But everybody from Mr. Cooper was very good.

Our loan rep made the process easy. Everything was explained and we could understand it. It took 45 minutes from application to closing. The whole process, on the other hand, took about three weeks. The rates and terms were pretty good and we liked them. I'm happy with Mr. Cooper.

My experience with them was great. The process was easy. They kept me up-to-date on everything and I felt very comfortable working with them.

Our biggest problem was after everything was done, and following up to make sure that the credit card company stopped their check. But we got things paid off so that worked out good. Refinancing seemed like a good thing to do. It solved all of our problems.

I was contacted by Mr. Cooper my current home mortgage company interested in doing a refinance. They got my rate lower and my representative Peter said there would be no closing cost. When the loan closed on June 6 I had to write a check for $1350 for closing cost, it’s been eight weeks now and my home insurance was never paid for my escrow account for my original loan, I was promised two months deferred Before my next home mortgage payment and that did not happen. I have a payment due the following month! I’ve talked with customer service over six weeks ago and these issues have still not been resolved.

Worse customer service. Spoke to 6 different people and told no worries. Property taxes will be paid on time and if not Mr. Cooper will pay the late fees and my escrow account will not be charged the late fee. Took them 3 months to pay them and they charged my escrow account for the late fees. Now I was told that my escrow account will not be reimbursed. So 6 people tell me the same thing and the lady today tells me that those people were incorrect in telling me what they said. HMMM I call **. Had the same problem years ago with them when they were Nationstar. I wish my original lender didn't sell my loan to them.

Save yourself the grief and disappointment and don't do business with Mr. Cooper. Let me explain. Person's Involved in our Refi Journey: Emily **, Carolina **, Mandi **, Austin **, Eric **. We have been a customer of Mr. Cooper since 2012, when we secured a 30-year refi loan. Our journey to refinance our existing loan began on or about February 26, 2021. Previously, we had shopped around, but a favorable loan rate and loyalty to the company, we chose; Mr. Cooper. We uploaded all the requested documents in a timely manner. (Which many sat in the “In Review” digital box for months) The appraisal on our home was completed on March 2nd. Thereafter, we were conditionally approved.

Mr. Cooper offered good refinancing. The rep on the phone and the one we met with at the closing were both good. The process took about 30 days and everything went fine.

Refinancing with Mr. Cooper was fine. Everything worked within 30 days. When we got to closing, having the notary come out to finalize all the papers was great because we didn't have to go anywhere else. The only thing was, sometimes, even though their system shows you what level of progress you are, I get emails when something needs to be signed and it was less. At first, I didn't quite understand even though it was spelled out for me. But after I got the hang of it, then it was no problem.

What I did was I transferred a loan that was in my mother's name to my name. She passed away. However, Mr. Cooper wouldn't let me just switch it over. They said I had to refinance it. When I get emails from Mr. Cooper telling me there are no documents in my account, I usually get the email before the documents for my account. Other than that, everything went pretty smoothly. I was hoping the rate was a bit better. But it's a lot less than what my mother was paying.

I was hesitant to refinance due to a bad experience with another lender in the past. Mr. Cooper couldn't have been easier to work with. Very easy to upload the needed documents, even our trust documents went smoothly. We closed much faster (more than 2 weeks) than expected. Great job!

I was very please with the refinancing of my house with cash out. It was quick and easy. No complications. I would recommend anyone to go thru this company. They were very kind and answered all my questions even ones that asked several times.

The reps were excellent, and they always got back to me quickly. Since refinancing, I have a lower interest rate and a lower house payment. All in all, I'm extremely satisfied with Mr. Cooper's business.

We bought our house in October 2019. When the pandemic started we put our mortgage in forbearance-that was our first mistake. Getting it out of forbearance was almost impossible. The amount of time I spent on the phone, emailing, in tears trying to get someone who knew what was going on-surprise-nobody does. I do not blame the customer service reps-but the company is a joke, I have no idea how they are in business, and if they respond with the canned line of "I cannot express my sadness" to my review I may puke.

The loan folks at Mr. Cooper were very professional and knowledgeable, no complaints there at all, at least with the two that I dealt with. The total turn around time from the start of the loan application to the final conclusion was way too long, in excess of 3 months. The major delay was because of the Home Appraisal being way off and the appraiser coming back and still getting the figures wrong! He even took a copy of an appraisal that was completed in 2009 on our property and ended up basically copying that appraisal. The 2009 appraisal was completed prior to new siding, new windows, new doors and insulation. The final figure was the same as the 2009 appraisal even when the housing market is up 15-20% from 2009. I personally worked in the financial world for over 45 years, completing home values/ repair figures etc. so am very well aware of the prices of homes. Thanks much. Hope you have a great day.

My recent experience with utilizing Mr. Cooper to refinance my VA Loan, was very memorable. Everyone that I dealt with during the extremely short process was a pleasure to deal with. The main loan officer answered all of my questions, and ensured that I was comfortable with the process as it carried on.

It was quick and easy. Mr ** and Ms ** were very helpful. Everything was spelled out in detail and had no problems with the process. Talking on the phone was a pleasure. If I had to do it again you will be my first choice.

I refinanced my home load through Mr. Cooper. The process was extremely simple. They basically took care of everything and sent it to me for review. I will certainly be saving money just like I was told. I highly recommend Mr. Cooper.

I want to highly commend Geoffrey ** and Helene ** for their outstanding services in helping us to refinance our mortgage. They were extremely responsive to our questions and attentive to every detail of the process. Highly professional and exceptionally helpful from the beginning to the day of closing. We were so pleased how they had made it so easy, guided us through the whole process, and set up a system that was convenient for us to accommodate our work schedule.

Mortgage team was on top off everything throughout the entire process!! Made it very easy to get done fast! Downloading all the forms at any time of day helped tremendously. Notary came right to my house to finish at the time of day I needed due to my schedule.

Prompt, cordial and excellent costumer service. We couldn’t as for a better team. And I love their app which makes everything a breeze.

Mr. Cooper got the refinance done so quickly and kept the nonsense to a minimum, as far as asking me for all sorts of things that most refis do. However, I made my first payment and they sold my mortgage to somebody else now, already.

Clay did good, but the loan thing was a pain. I got good credit. I made copies of my paycheck and my W2 form and sent that in. Two days later, I got paid, then two days after that, they said, “Oh, can you take and fax me another pay stub?” I said, “What? You just got four of my other ones.” “Well, we need the recent one for State of Ohio.” I said, “Really now? Okay.” After we finally got that straightened, everything went fine. With the lower interest rate, I’m saving 200 bucks a month and that’s helped.

I refinanced because the payments are lower. The rep was good and things went smoothly.

The reps excelled at their jobs. They were very formative and they answered all our questions and made sure we understood the process completely and totally. The refi lowered our monthly mortgage, and we're gonna pay off our loan sooner than expected.

When the rate changed, Mr. Cooper sent something in the mail, so we went ahead and did it. On the initial call, I got somebody quick, but the communication was a little difficult after that. We were waiting for weeks and weeks to hear back from the loan person and she never got the message because of the new phone system. We had to restart again. If Mr. Cooper is having major transitions from something to another, there needs to be a backup plan in case things don't go right. Even with that though, our experience was still good. The lower interest helped our payment come down, and we'll be able to pay the loan off sooner.

Recently, we refinanced to eliminate the private mortgage insurance and we were able to do that. Everything was great, and there was not a lot of hassle.

I had a great experience with Mr. Cooper. They had good rates and the reps were very professional and helpful. They exceeded my expectation. Everything went smoothly. I would highly recommend them.

I've tried in the past to refinance. But this Mr. Cooper agent, Kyle, was different. He was more clear and was very good. The process with Mr. Cooper has been fine.

An absolute cluster F of a company. We started our refinance process 91 days ago. We were approved and locked in for a 15 year after the initial application and we paid for a $500 appraisal. The loan went into the next step and we were given Delilah ** as the account manager. Delilah "lost" our paperwork and the loan sat for over a month. When things were set again she cut all contact but I kept getting emails wanting me to sign new loan documents. Each week I got a document with a higher interest rate. After I called her out on it, no emails or calls were answered and that includes emails from Ernest the loan officer we worked with. I now have to pay for another appraisal as we have finally started the process over with another company. I'm not sure why I gave them so long but I would never recommend them. Worse than Wells Fargo.

They were excellent, answered all my questions and made the refinancing go really smoothly. I'm very satisfied with the whole process.

The rep of Mr. Cooper seemed to be very friendly. The refinancing was very short. I just wish we'd been closer together. Sometimes, it seems like, "Oh, dear." And to top it all off, I have a new phone and I don't really know how to work it yet. I wish I had time to do that. I hate calling anybody because I either don't get anyone on Tuesdays where I can move it on.

I spent $30,000 in yard work and having my house painted from what I got from Mr. Cooper. Oscar and Edgar, the reps, were amazing. When I had questions, I could call. I left a message and I was immediately called back. They would answer it. I'm one of those guys that like to complain and I don't have one. Oscar and Edgar were awesome, great, honest and nice to talk to. They could not have been any better, kinder or more informative and I couldn't have asked for a better experience.

My experience refinancing my home mortgage with Mr. Cooper was top notch. The process went incredibly smooth like a well oiled machine, The entire team was highly knowledgeable and professional from beginning to end and went above and beyond in their efforts to service my loan. I would definitely recommend Mr. Cooper to a friend.

The two gentlemen I did most of my interactions with seemed very professional and related very well with me. One of them went through the processes before we went through them. If I had any questions, I could ask it.

The rep was very punctual and the paperwork was right on time. She was very professional, nice and efficient. The application process wasn’t bad at all and everything was handled to my satisfaction. The entire refinancing process with Mr. Cooper was good and we got what we asked for. Also, it was fast.

I will never again refinance my mortgage with Mr. Cooper. It was a nightmare. My taxes were due June 1, 2021 and were not paid during the closing and after a lot of calls, and emails it was done about a month later. I was put through a lot of different feeling this past month. The staff at MR Cooper need more training on how to help customers more proficiently. Even my escrow acct balance was figure out wrong, and my mortgage will increase in just two month, that's pathetical. I was given Escrow money back. That should have been left in my account to cover the gap. I had a very bad experience all around. Never again!

Everything went great with the rep from Mr. Cooper and I had no problems. If she didn’t know the question offhand and she had to research it, she got back to me through email. When I did the application, I called and they filled it out. It was simple. I streamlined about six months ago and now, I re-did another one. So, I was able to drop my interest rate lower. People should give Mr. Cooper a try. The reps were friendly and were able to help me.

I was calling to get some additional paperwork and the young lady with who I was on the phone brought the refinancing up. The agent went above and beyond, always explaining things and constantly calling me and giving me updates. It was very smooth, quick, and well done. I was able to pay off some bills. I would recommend Mr. Cooper.

I've talked to Morgan and Richard several times throughout the process and they were hands down the best I've ever dealt with. They were very attentive, on point constantly, they called me, they told me what they needed from me, I got it right back to them, and from the time we started till we had the refi funded took about two and a half to three weeks so it was super fast. It was an excellent, above board, and top-notch experience.

The Mr. Cooper rep was great. He was very pleasant. He went over everything, answered all our questions and seemed very knowledgeable. Since refinancing with them, our payment went down. We went a month without having to pay a mortgage payment, that was nice. I think in the long run that we're going to benefit from the lower interest rate.

Our loan was sold on the house and it was sold to Mr. Cooper and we've had nothing but pleasantness through them. They sent us something about refinancing and that's when we started the process. We got a call from a guy named Josh and he said we could lower our interest rate if we wanted to pursue it again so we did. They answered all of our questions. They contacted us quite frequently or if we had any other questions to please let them know when they would handle it. The process took about two weeks. We refinanced last year so they had all the information. They needed some stuff that we updated and it went very fast. They explained everything to us and I actually learned a lot that I didn't know about it. The attorney that came out to do the closing was awesome too. The refinance lowered our payment quite substantially and so it's been a wonderful experience.

The rep from Mr. Cooper was very professional, precise and got everything done in a timely manner. Overall, it was a good experience. The application process was a little long but that was to be expected. There was a lot of paperwork. But other than that, everybody was helpful and got us through their process expediently. They guided us through everything that we're supposed to know to make sure we understood everything.

I liked the friendliness of the representative and the ease that I had with the refinance. It was very clear, understandable, and made easier by him guiding me through the process. I was able to gather together all the information that Mr. Cooper needed. We got a lower interest rate than we had before. Also, because of the time of the month that we refinanced, we were able to skip a month, and so our next payment isn't due until August 1st. People should reach out and do their refinance with Mr. Cooper.

Every time I call Mr. Cooper, they were always very helpful. I will do business again if I have to because I enjoyed doing business with Tessie. She was very good. She said, “You know what? You're gonna have to get a couple of credit cards. You have to build up your credit.” She helped me know that. I went and got it, and she helped me out with it. She explained detail-by-detail. If I didn't understand something, she explained it to me. If anybody asked me, I would say go to Mr. Cooper and ask for Tessie because she was very good about everything.

Steve and Joe were really great with me. Anything I wanted, they were very helpful. I didn’t have a computer, so we did it another way through the phone. They knew what to ask and knew what to get. They even followed up on it too. They told me that the refinance was at 11 years to pay off but I could do it at 15. I asked what if I pay these bills off, or if I bump up the payment, and how much more I would have to pay it off in 10 years. They said that I would have to give another 475 a month and I could do that. They said it would take five years off that loan and so we did it. I just have to pay a bit more money out of my pocket but that’s okay. Everything was done great. I have a friend that I work with who has his own mortgage and paying really high interest. I told him to talk to Mr. Cooper and see what they could do for him.

Mr. Cooper's interest rate caught my attention. When we refinanced, they gave me a good quote. My brother refinanced too and he didn't like the experience that they had because of the customer service, but I did. It was professional, well-mannered and the guy came to us.

I've done a lot of real estate transactions and the refinancing with Mr. Cooper was all done through the online portal, which was super easy. They were also cheaper.

I'm trying to refinance with another lender. Underwriting flagged the application because my current Mr. Cooper statements show "forbearance". I called Mr. Cooper, the account is not in forbearance, never was. They gave me an explanation that it's actually just biweekly payments and is normal and can't be removed. Went back to the underwriter and they said no way, no how should the word forbearance be on any statement that isn't in forbearance.

I usually dread doing things like refinancing but my daughter had refinanced with Mr. Cooper and she told me how easy it was. It was part of the reason why I did it too and I was able to get a lower interest rate and knock some years off of my loan. I was having a little bit of trouble sending them some of my stuff through email and the reps were able to show me how to do it a different way so they could still get the information. They were easy to work with.

Mr. Cooper had a whole online process, so it made it easy to upload files and track the progress of the thing, and it was straightforward. And then, the reps answered all of our questions and got it done quick. Even the signing, they had a person come to my office. They made it very convenient for us. Our monthly payment went up because we went from 30 to a 15. But we're going to save money overall. It's tied into our overall goal of trying to get that house paid off before we retire. The intention is to be completely debt-free by the time I retire in 15 years.

Daniel was a very good person. I hope he was on the up-and-up. He said Mr. Cooper is the lowest mortgage company. They're all right as long as I pay the bill on time each month. Refinancing with them lowered the house payment.

Mr. Cooper did a very good job for us. They lowered the interest rate by two points. I would've never done it if they couldn't lower me a point. They were very courteous. They walked me right through it. I've refinanced before, so I know the procedures. They were very helpful this time. Last time I was lost in the woods and it was a nightmare. I thought, "I'll never do this again." But I knew I could never get my interest rates as low as they are now. It was a wonderful experience with them. It was the easiest thing I've ever done. We live up in the Foothills and I don't know if they are out of Texas or Florida and it went through within two and a half weeks. It closed so fast.

We called for something else. The rep pulled up our accounts and started letting us know that we can refinance and get a lower mortgage payment. I was amazed at Mr. Cooper's services.

Very easy refinance! Pouria ** and Amber ** were extremely helpful. They kept us informed at every step of the process. Answered every question we had quickly and made us feel like we were the only people they were working with. The entire process took only one month from start to closing.

I worked on my new refinance loan with Rachel ** and Rogelio! I was very pleased how easy they made this for me. They were kind and very professional. I would recommend Mr. Cooper and their professional team because they helped me throughout the loan process in a short amount of time. Thank you Rachel and Rogelio!

I wanted to lower my interest rate and pay off credit card debt. It took a while to get to a real person, but it was good. Mr. Cooper had most of our information anyway from our old loan. It went easy.

Great customer experience. Very friendly and knowledgeable folks at Mr. Cooper. What I appreciated was that they are there to help and kept me in the loop throughout the process. I like the online tools, thank you to staff for making this refi a very positive customer experience.

Mr. James is our loan processor. He's nice. I thought my payment for my mortgage was late because I'm doing it by online banking, and the bank made a mistake. Instead of 13, they made it as 19. I said, "Oh, I will be late." I called Mr. Cooper, and then James said, "Okay, maybe we'll delete it. And maybe we'll accept your payment, so do not be late." And then he told me about this refinancing. He said, "It's lower than your interest, and then your car will be paid off." You can rely on Mr. Cooper. They are courteous and they explain to you all the options. I also have my second house in Reno, the renter house. They are refinancing our house too and they are still in process. They have a good job. I can recommend them to my friends and family.

After my husband, Peter, died, my financial situation changed a bit so I called Mr. Cooper. I had a wonderful young man on the phone named Michael and he helped me redo the mortgage again, lower the premium, and get a lower rate. It was amazing. Michael was a sweetheart. And the young lady that came to do the closing of the house was also very nice.

Everything went smooth. I got the rate lowered, so I’m glad about that.

Mr. Cooper's reps knew what they were doing. Those women were on top of it. The only problem I had was with the gentleman who came to my house to do the closing. He was very unprofessional. It was disappointing too after dealing with the two women. He was not professionally dressed, he had stains on his shirt, and he looked like he just got out of bed. Also, he didn't take the time to explain anything to me. He just slipped through all his stuff like he had a lunch date. I made a comment to him. And then I asked him if he could give me a copy of the paperwork so I could go over it. He said, "Oh, I'll email it to you." I don't do email. So he said, "Well, I'll send it to you." And then he said he would drop it off on that Friday, but he never came. Then I called him again. Finally, he came by and put it in my mailbox, but I didn't care for him at all. Other than that, I had a very pleasant experience.

Joshua and Tiffany were terrific in helping me through the refi process. We hit some obstacles but they were able to overcome them. Took a little longer than anticipated but the end result was a new mortgage and a large savings per month.

Working with the Mr. Cooper staff online and over the phone was easy and stress free. So much so that we've already recommended Mr. Cooper to a friend. Should we find ourselves in need of a mortgage lender in the future, we'll definitely look to Mr. Cooper first.

Mr. Cooper's reps were all very nice and professional. And the loan process was pretty seamless.

Mr. Cameron ** was the representative that helped me through the refinancing of my home. He was very professional, informative and helpful throughout the whole experience. He was accurate and made sure that I was aware of what was happening as the process moved on. I couldn't have asked for a better experience and would recommend to my family and friends to call upon him.

I had a mortgage with Mr. Cooper originally. I was looking to save a little money or potentially pay down my mortgage a little bit faster. So, I did a refinance through them. It’s the second time that I've refinanced through Mr. Cooper, and I look forward to maintaining the relationship. I had a great experience. Everything was well laid out for me, and I got all my questions answered. It was a breeze. I was able to eliminate my mortgage insurance payment, so that was really nice. Then I was able to knock 15 years off my mortgage.

I was notified that there was the option for me to refinance at a lower rate. Mr. Cooper employee drew up the contract and presented it to me for review, went to the underwriters, and then a notary came with all the paperwork. Whole process took less than a month and the signing with the notary was the most time involved part on my end. So far I am satisfied with my loan.

Refinancing through Mr. Cooper was smooth. My mortgage's interest rate was lowered. It was a smooth flow. I’d probably refinance again with them.

We actually weren't even considering a refi. I called to talk to a representative (Michael) about something else and he kindly walked through the advantages. After the benefit, we decided to move forward. The process was very straightforward. We could not have asked for a better experience. Everything between the loan application, working with our representative (Becca) to closing was much easier than what I thought and we will save thousands. Thank you!

Incredibly easy experience! Refinanced my VA home loan with Mr. Cooper and I couldn't have been easier. The process was straightforward, the people I interacted with were helpful and professional, and the whole thing took a little less than 30 days. The app is also remarkably easy to use. I was very pleased with my experience.

Lynne ** and Lyna ** should be commended for their work. My refinance request was processed quickly and when some documentation issues came up they patiently explained what I needed to do. Ms. ** and Ms. ** were personable and very professional throughout the process.

I had a wonderful experience with refinancing my home loan with Mr. Cooper this last month. Both of the agents I worked with were externally helpful and willing to go the extra step in helping me understand the process. I would highly recommend using Mr. Cooper to anyone in the future.

Kyle **, loan originator, was very knowledgeable and professional. He explained the loan process step by step and answered my concerns. He followed up with me during the loan process and put my mind at ease. Thank you Kyle for all you do for Mr Cooper. You are the BEST of the BEST.

Mr. Cooper did what they were supposed to do. They did it in a timely manner. It was handled well. The one representative that we spoke to originally has incredibly bad phone etiquette. When I would call to talk to him, he would interrupt me constantly. I could hardly get a sentence out. He would talk over me. I'm 70 years old. I found that a little frustrating. It was tense. But he seemed to know what he was doing. He seemed to be capable.

Very good experience. Quick and with excellent communication and handling by Reese and Barbara. Went much quicker than I expected with no setbacks beyond me taking time to read all documents. Thanks for the experience. I will recommend to friends and family.

Mr. Cooper is one of a kind. This is my 2nd loan with Mr. Cooper. This time around I was refinancing. I worked with Adam ** as my loan officer and he was absolutely incredible. He took the time to explain everything. We went through many options (even after i shopped for competitive rates elsewhere). He never got annoyed with my calls and questions. Checked in on me and made sure I understood all the steps through my loan process. Underwriting was actually quick and painless. As long as Mr. Cooper continues to employ folks like Adam, I won’t be going anywhere else for my mortgage needs. All in all a really incredible experience.

The process was thorough and I was generally informed of what to expect. I felt like I understood the details and paperwork needed from me and the timing of completion was expected. I was able to down load the app, which helped me complete the refinance process.

It would have much tougher without these two men. Mr. Cooper as a whole was also great to do business with. They provided great info when & as needed. Great company & great people!!!

Mr. Cooper was great from start to finish. Excellent Service, great communication! They are the BEST!!!! The time it took from start to finish was a lot faster than we expected. I would recommend them to Friends, family, just anyone.

The entire refinance process was extremely efficient and stress free. Less than thirty days to complete the entire process. The utilization of online docu sign for the application process was really easy. I am now saving hundreds a month. Mr Cooper (Nationstar) did a great service for me!

Hello. Overall, I was very happy with process of refinancing. It was completed in a timely manner and everyone I had contact with was very helpful and informative. I was able to secure a much better rate which was fantastic! The only thing I would recommend is clarification for the "in person" closing. Also, I completed a survey which stated it would take about 10 minutes but it took much longer and a lot of it seemed repetitive. I have recommended Mr. Cooper to a family member.

Our Mr. Cooper team was awesome. I was very hesitant about calling and getting the process started. They made the whole process quick and easy for us. They saved us a lot of money, and now have some peace of mind with our new loan. I wish we would have made the decision to call sooner. Thank you from your local customer.

The entire process was a joy. Great communication, courteous folks and all in all a wonderful experience. This is not my first experience with the team from Mr. Cooper. From start to finish and beyond, the team has been consistently helpful and courteous while maintaining a professionalism that didn't come across as condescending but rather very pleasant and helpful even when I was not sure what questions I should ask. I will heartily recommend Mr. Cooper to anyone looking for a home loan or refinance loan.

The whole process was handled well and the people I dealt with were helpful and professional. Yes I would recommend to a friend. I was especially impressed since, we were still in the midst of pandemic restrictions, and this process could have been more stressful on all sides. The only change I would make is to lower the interest rate more, but I guess we can't have everything our way. Thank you.

Mr. Cooper sent me a slip that said, "This was the time to refinance da, da, da." So I gave them a call. There were two people I talked to and both of them were very helpful. Whoever I was dealing with, I got the number to call and I called and he answered my questions. I was very happy with their guidance. My dealings with them have been very good and the whole process was very quick.

After persistent contact to refinance, I always think I am good, I talked to Mr. Cooper and not only was I able to cut my payments several hundred dollars a month, several thousands over the course of the loan, but both times I refinanced it was done in less than 30 days. Every employee was very helpful and explained everything along the way. I received updates regularly and follow ups to ensure I understood what was going on. The staff was very thorough and took time to answer any questions I had.

Compared to our last refinance to lower interest Mr Cooper made this experience stress free. The people were kind and informative making it simple to understand the process and in a timely manner. Our contact, Mark **, did an excellent job.

I had a great experience with Mr Cooper for my refinance of my home. They quoted me an interest rate and that’s what I got. My closing happened while we were on vacation and the closer came to us, it was easy and great!

I worked with Alex and Jen and the process was seamless. They informed me of every step to ensure I knew where we were in the process. They had given me a estimate closing date of 1st week June, and all was complete and closing occurred on the 3rd week of May. Kudos to Jen and Alex! Great work.

It was a pleasure doing business with Advent and Dina. They made it an easy transaction with no pressure. I would highly recommend Mr. Cooper. I received a great deal with little work on my part. Thank you so much!. You made me a fan of Mr. Cooper.

We had 2 loans with Mr. Cooper a/k/a Loancare. We refinanced our second home and paid off our rental property. Shelly ** and Heleena ** were very knowledgeable and professional which made our process very quick, easy and smooth to close within 28 days!!

The whole process was easy, quick and helped us reduce our monthly payment. Everyone was pleasant and professional. The whole process took just a week or so....Great experience and getting a month of no mortgage payment was a nice surprise to boot. The good thing was that as our credit now improves we can do the same process and get an even better rate.

Refinancing with Mr. Cooper was great! Easy process and great follow up on your part. Newly arrived in the USA from Canada 3 years ago. My previous experience when I first bought a home was horrible! Everything basically went wrong... So when I reached out to Joey, I was already hesitant but mentally prepared for what I thought would be a complex process all over again... but nope... it was an easy process all the way until closing.

Mr. Cooper had just taken over my home loan so I wasn’t sure what to expect with my refinance. It was an A+ experience!! They communicated clearly and both via email and phone which I appreciated. Process went very quickly and I there were absolutely no issues. Thank you very much!!

I was an existing customer and called your customer support number concerning a question with my account. By the time the call was done the representative had not only convinced me on the money I could save by refinancing but, also years off my loan. I was completely blown away by the professional approach and would definitely suggest your services to friends and neighbors. 5 stars top to bottom.

Mr. Cooper did a refinance for us and they were very professional. They kept us in the loop every step of the process. Things haven’t as they said they would. We are very pleased with our experience. I would recommend to anyone looking for a home loan.

Sorry it took so long for me to respond, I was waiting for my son's help to do so. I am extremely pleased with the service I received. The gentleman that helped me was extremely helpful and made the process much easier. I really appreciate the amazing staff this company has.

A Mr. Cooper representative called me out of the blue and I happened to answer, thank God I did, I’m saving $130 a month on my mortgage. Great communication throughout the whole process. I will definitely use Mr. Cooper in the future and highly recommend for anyone looking to buy a home.

The entire process to refinance from start to finish was very rewarding. The personnel who I had the pleasure to work with were very knowledgable and professional. The timeframe from start to finish was far shorter than what I expected. I would definitely recommend Mr. Cooper for all your mortgage needs.

I financed my home loan, and then a year later refinanced that loan, both transactions occurring with Mr. Cooper. The company was a dream to deal with. My favorite aspect was their website and mobile App. It’s clear they spent a lot of time and effort on these and the resulting attention to detail shows that they nailed it. On the occasions I had to interact with a Mr. Cooper employee, they were always professional, polite, and prompt in their replies. The whole experience (both times) was basically flawless. I recommend Mr. Cooper to anyone looking for purchase or refinance a home.

Mr. Cooper’s people were great, very helpful, patient and knowledgeable of the process but the underwriter got confused on our trailer even though it was put in by Mr. Cooper correctly. We had a trailer that we bought and we had a loan on it. It was for our fair projects. The underwriter did not understand what it would be used for and we had to do three explanations. But it wasn’t Mr. Cooper’s fault. The guy who called us was very nice and it was a good experience.

The reps kept me informed and made the refinancing with Mr. Cooper easy. I had a step-by-step on what to do.

Dealing with the reps was perfect and the process was excellent. Refinancing with Mr. Cooper saved me about 375 bucks on my house payment and I had no problems working with them.

The process with Mr. Cooper was surprisingly quick and painless. It was very nice. Plus, the rates were great, which was why we were refinancing.

We are on a bi weekly payment plan so we can make an extra payment every year on our loan. We are being told the only way to accomplish this is through autopay. There needs to be another option for biweekly payments other than autopay. When we send our payments in every two weeks the funds are never applied correctly and shows we still owe on our payment even though the whole payments was sent before the due date. We end up having to call to have them fixed and applied correctly. Can another option be put into place so we don't continue to have these issues?

Have to say that the help and guidance we received from Mr. Cody ** was excellent. He was very polite, kind, and extremely helpful.(Mr. ** is an asset to Mr. Cooper). Always answered e-mail and returned phone calls in a timely manner. Sincerely, Ben & Pat **

This last refinancing with Mr. Cooper was good and I'd do it again. The first time, the bank forgot something and I had to redo everything again. That was not easy. I was ready to go with somebody else but Mr. Cooper tried to convince me to stay and I did.

Mr. Cooper's rate was higher than the others but I didn't want to put myself in a position where three to six months down the road, I ended up with the same rate. I went through the refinance and it was a faster process. With the other competitors, I was looking at a three to six-month time frame. Everything went well with Mr. Cooper. The information was informative and the first rep that I was speaking with kept me up-to-date and followed up via phone and email if there needed to be anything that I needed to complete. He was patient as well.

I called Mr. Cooper and talked to a guy named Martin. He supported me with whatever issue it was then started asking me if I knew about refinancing offers at the time. I wasn't planning on doing a refinance because we just bought the house two years ago but when he started talking to me about the rates that were available and the money that we would save, we talked more about it. He made the experience very easy and every single question I had, no matter when, he was able to help me out with it. Mr. Cooper gave us some money back because when they refinanced, they overcharged on the mortgage. Also, we're saving $258 a month on mortgage which is excellent. It's a great feeling. I felt like I was in control of the entire process and didn't feel pressured at all.

It is with no hesitation that we would recommend Mr. Cooper as a lending institution. Our experience and excellent rating is based on the exemplary communication and attention paid to our questions and/or concerns. If you are looking for a stress free handling of your account, you have found it with Mr. Cooper.

After a completely failed 1st attempt at our REFI in January, we were contacted and asked why we didn't complete the first offer. After a lengthy discussion they offered another chance to apply for a REFI and EVERYTHING went through so quickly! Almost too quickly... I believe I should have qualified for a slightly lower rate but everything was moving SO fast, I felt like I didn't have a chance to properly shop the rate. When I tried to discuss my concerns with the loan originator, I was shut down pretty hard and was basically told just be happy with what we got.

Everyone involved was informative. They talked me all through the process and it was easy to administer everything through emails and online through the Mr. Cooper website. But at the very end, the paperwork didn't get put all the way through so we had to re-sign everything again. Also, at closing, we ended up paying $36 and we missed out on $300-something. But it all worked and I got a couple of checks sent to us.

My application for the above was done via phone, it was clear, easy and simple since I was already an existing customer. I did my refinance for a better rate which was being offered. The associates had excellent customer service, pleasant and explained the process thoroughly. Jay explained the loan process with knowledge and Michelle as the processor with the underwriter. I was kept informed throughout via phone, text or email, enjoyed being a customer of Mr. Cooper.

We already had a mortgage with Mr. Cooper and we just refinanced with them. The person we worked with was responsive to our questions and responded to emails immediately as well. She even was pretty helpful from the standpoint that since we had just recently done an appraisal on the house, she got us a appraisal waiver as well. We were pretty happy with all the things she has done for us.

The rep was very helpful. The process was quite a longer one because of the requirements but we cannot avoid that.

They could do better on our rate but other than that, everything else was good. It was an improvement on what we had, plus it was consolidated to loan.

I think the whole process was quite smooth and uncomplicated. Handling much of the paperwork digitally was a lot less hassle. People at Mr. Cooper were very helpful and cooperative. We had changed our mind about the amount of loan during the process and that was easily accommodated.

We recently just refinanced our 30 year Mortgage down to 15 year with a lower interest rate. Mike **, & Sonia ** were Extremely Helpful, Pleasant, & Professional to work with on the phone. Everything went smoothly. Great Team effort by the whole company !! Thx..Brian.

On this specific refinance, the process went smoothly. But prior to this, I had a really hard time trying to get it done which would have saved me a lot more money. I got screwed over because of the forbearance plan. Because I went through the forbearance, Mr. Cooper didn't let me do a refinance even though all of my payments have been on time. They said I'd have to wait a year. After I had called several times, they came out of the blue and said they were gonna lower my interest rate by 0.8% which makes up for that but it was still a headache to get to that point. Mr. Cooper acknowledged the fact that it was their own employee that made the mistake but they would not fix it. The only way to contact Mr. Cooper and do any sort of review about this whole situation was writing a physical letter. There was no email or anybody above the manager that could call me and I could talk to.

Excellent customer service, knowledgeable employees, easy and quick refinancing process. It makes me very happy to be able to do business with a rep that is based in the USA. I am very happy with Mr. Cooper and its employees.

The process was a little trying because everybody's working from home and one person had, the other one didn't have. But after a while, we got it all together and it worked out. We started January 13th and we signed the refinance papers April 3rd.

I prefer email correspondence because it’s easier with my life and the reps were able to accommodate that. I appreciate that. It was super helpful that we knocked seven years off our terms while still knocking down the payments a little bit.

One thing that would be great is if they can do an appraisal. Even though the mortgage payment has gone down, if they redo the appraisal, it will be much lower. Other than that, they have a great mobile application so it's easy to navigate and I will continue service with them.

Mr. Cooper is always great to work with. They took care of every question I had and whatever I needed, they were on it.

Mr. Cooper let the payment down. It was over $1,000 payment and now it’s $850. They were nice people.

Mr. Cooper has been great. The reps have been responsive, polite and straightforward.

The refinance went quickly and easily and we ended up getting what we wanted. I was perfectly happy with the experience.

I have 2 loans on my property and Mr. Cooper is my 2nd mortgage on the property. When the loan was transferred to Mr. Cooper, a balloon payment was attached. Back in Feb, I started an application for a refinance on my 1st and 2nd with Mr. Cooper. At the time the specialist who was helping me, said it could be done so I trusted him on his word. After the application was completed, I supplied all the necessary paperwork they asked for, from pay stubs, taxes, title, etc etc. Anyways, I was informed that it would be closed out at the end of March by the underwriter. So the end of March comes around and I have not heard anything from them, so I contacted them, so April comes around and no one has informed me to keep paying my mortgage, so I took it upon myself to pay both, well I paid the first but when I go in to pay the 2nd, it will not allow me because of the balloon payment. Meanwhile, still have not heard anything from them.

The refinance process was very easy and they were responsive. Everything was good.

The gentleman with Mr. Cooper was super helpful and the process was super simple. I did everything over the phone. They pulled everything up then everything was done electronically. The fact that once we were able to close, they could come to us for the notary and signing made it much easier. The only thing was the closing costs were high but other than that, the customer service was good.

I had called in about my escrow account and at that time, I asked the rep if I could I lower the rate. He told me I could wait a couple of months and to call back. I sure did and everything worked out with him and the other lady.

I got a letter from another mortgage company about a lower rate so I called Mr. Cooper and see if they can match it and they did. The rep I work with is good at explaining the process. He took the time to go through each of the steps and explained the paperwork and everything involved with it. Also, I am online a lot, so I go to the website and do a lot of my work there whenever I need to check my account or anything. The best part is that I can have control over my information over what I look at. It's been going pretty smoothly.

I've been a customer of Mr. Cooper for about 15 years. I liked that the rates had dropped down so low when I refinanced through them. Everything was great with the rep I worked with. He was very precise and professional. Everything's been closed and we're good to go. If the opportunity came up again, I'd use them again, for sure.

They were easy to get in contact with and they kept us up to date on everything. When we needed something, they were right there for us. We couldn't find our tax documents from 2020 and in not even 10 minutes, I was on the phone with them and everything was emailed to me. You’re in good hands with Mr. Cooper.

Everything went well. The person I worked with was very knowledgeable and he kept on things and kept things going. The process was a little tedious at times but Mr. Cooper did a good job.

I would recommend anybody to the rep I worked with. He did an excellent job with me. Also, my payment changed a lot and went down since refinancing.

It was a very seamless process with Mr. Cooper. The rep was upfront about a lot of stuff. She was timely, very informative and kept us in the loop. We didn't have to sit back and wonder if she was accessible which was key.

Mr. Cooper was very informative and kept me abreast of what was going on. If I had any questions, they were very patient. When I couldn't get them and I left messages, they'd always call back so I have no problem with them. I'm also happy because when I called to check my escrow, the rep explained and talked me into the advantage of going with a 15-year mortgage and how much I would save. I cut off two years off my mortgage down to a 15-year and my interest rate went from 6% to 2.7. Every little bit helped the mortgage drop. If my friends were looking for a house, I would refer them to Mr. Cooper right away, at least to compare whoever they were considering.

The reps are very hands-on. They had an outline as they talked. The appraiser came out and did her part and so did the notary. Everything was great as if they were here in town. But Mr. Cooper turned my paperwork over to someone else so I am waiting to hear from that company. They could have warned me that that could happen for me to know what my next steps are. I need to call Mr. Cooper and ask, “At this point, who do I pick?” I have a bill to pay Mr. Cooper next month, but I got this paper saying someone else has taken over my paperwork.

My experience with Mr. Cooper is pretty painless and the reps are very professional.

Once I decided to refinance with Mr. Cooper, I was assisted by folks who knew precisely what they were doing and because they listened to what I was saying, also knew precisely what I wanted from the transaction. They had a detailed process in place and a detailed mechanism for assigning me to customer related tasks. Most importantly, I could ALWAYS contact a knowledgeable person when I had questions. They are the class of their industry.

Very happy with service provided. Very little paperwork and all questions answered promptly. Saving over $300 a month on the mortgage and paid off $1000 month in debt. Couldn't be more pleased. Very competitive also as they matched a rate quote from another company.

Our loan was transferred to Mr. Cooper in 2014 so we decided to stay with the company when we refi'd. It was the most awful experience, very, very difficult to get anyone to call or email back. First time homebuyers beware, you will not be dealing with people who know what they are doing and you will be lost in the process. And now, after we finally closed a month ago on the refi our checking account is still being debited the bi weekly payment from our closed loan. Had called about this 2 weeks ago, was assured the problem was resolved, clearly it is not. Tried calling and the automated system said there were too many calls and hung up on me. You will be very frustrated if you choose this company for your mortgage needs.

I refinanced my previous Mr. Cooper mortgage to take advantage of low interest rates. From start to finish, I was kept informed of the progress on the new loan and felt like the team was really working with my best interests in mind at all times.

Very pleased with the timing and efficiency of my refinancing to get a lower rate and shorten my term. The agent I used, communicated frequently and answered my questions. I have used Mr. Cooper for approximately 5+ years now and would highly recommend them for your refinancing.

Very easy process to refinance my loan. Minimal work on my side. Knowledgeable helpful staff. Documents were sent to me for review and agent came to my house to walk me. They execution and returned the documents on my behalf.

I got a lower interest rate from refinancing through Mr. Cooper. Their reps really helped me out. They called me and they explained everything very well. It was a nice, easy, and fast process. Mr. Cooper controlled our property taxes and we didn't have to do anything.

Very disappointed with loan processing. The only time movement has been done on the loan is after I ask, ask and ask for update on the loan process. We are now 71 days into the loan process. We have changed the estimated loan close day several times. I am a long time Mr. Cooper customer with a previous paid off mortgage. How many days of loan processing should I wait before walking away?

Mr. Cooper was already our provider, so we assumed that just refinancing with them would make things easier. There were constant phone calls and follow-ups. Then at times, they just weren't available. They're calling from California and I'm in Indiana. There was no consideration for time or the fact that we had to work. The refinancing took about a couple weeks. It was okay until they sold our mortgage out of the blue to Fannie Mae, the people that got sued for ripping people off for college loans. We got a letter from Fannie Mae two days ago and then the day after, we got a letter from Mr. Cooper telling us that the mortgage had been sold. I didn't intend on signing a new agreement with somebody only for them to sell it to a company that is notoriously terrible.

I was at a 30 and wanted to consolidate a little bit and go with the 15. The pre-qualification was very good as far as communication goes, phone, and email. I was able to call and get someone on the line if I had a question and it was answered. The phone app is great too. Just the explanation of the whole process, especially during the loan process, the things that I needed to do, and there was a checklist there so I could check in with it on my phone without having to get in touch with anyone. I was able to keep up with it myself. I got a lower interest rate and I was able to free up some money.

Mr. Cooper was very friendly but with them being at home, they had a lot of trouble communicating with each other. When I signed up for the loan, they said there would be no paperwork. But when they moved me over to the next person, she wanted all this paperwork. Also, the person who came to finalize the paperwork missed a page so he had to get that taken care of. It was not the smoothest of long processes I've ever been through.

The process with Mr. Cooper went quickly and it was very well dealing with the reps. Since I refinanced my loan, my payments were lowered.

Absolutely the worst lender. And I deal with many. This lender withheld property taxes through escrow acct. in the amt of $5,460. Taxes were due 3/1/21. They did not pay taxes due. They blamed it on the storm in Texas which took place months ago. I just refinanced the property and prior to closing asked them to submit payment. They did not. April 10th came around. I called and asked if they would send payment in and was told they will mail a refund which will take approx 20 days for me to receive. With taxes due in 2 days. I had to send payment in out of my pocket. Now waiting on a refund which will arrive in approx 3 weeks. Absolute clowns. Stay away from them if you can. THIS COMPANY DOES NOT VALUE CUSTOMERS! ABSOLUTELY WORTHLESS AND THEY CARRY NO VALUE!

Everything was quick, fast and very simple with the reps at Mr. Cooper when I was refinancing. They were great. Everybody was super professional and went above and beyond to help me understand the paperwork and track down when we had an issue trying to get our cash back from refinance. Everyone was able to get it all taken care of for us. The payments are supposed to be lower and we saved $300 a month.

The rep from Mr. Cooper was nice and it was a good experience that she came to my house and did the paperwork. It was seamless. She called someone when she didn't know the answer to one of the things. The process was smooth. We saved a bunch of money by refinancing, which was nice. Our bill went down $500.

Mr. Cooper handled my loan really well and I'm comfortable with them. I was thinking about doing a refinance and Steve from Mr. Cooper called me and offered me a great deal. They didn't have the lower interest rates among eight different offers I had but theirs was competitive and Steve sold the thing. It's been three years with Mr. Cooper so I wasn't gonna change for an eighth of a point. All I needed was my new W2s and my latest pay stub. I sent them in and I was approved. Everything went really smoothly.

We had a mortgage through Mr. Cooper. I was at 3.75 and I had heard that 2.5% was where things were at, so I was looking to get our mortgage to 2.5%. When I first inquired, I inadvertently made two inquiries and one was online. When I told the first person that got back to me that I was looking to do a refi and get a better rate, he checked and said they couldn't beat the rate that I was at. So Mr. Cooper wasn't gonna be able to do it and I just shrugged it off. Shortly thereafter, Manny from Mr. Cooper contacted me. But I had already committed to another outfit and I told him that. Manny asked me to give him a chance and he was gonna check to see what he could do. Then he came back and he said that they could meet it. Every step of the way, he was able to meet with what our competitor had brought out. Plus, there's a difference of $50 between the two in the long run.

Mr. Cooper did something when we talked, and we closed in three weeks. If I cooperated, they cooperated. They asked for documents, I sent them. They did their part, I did mine. Everything went good. I got some documents a couple of days ago and everything is fine.

Mr. Cooper's guidance was accurate and easy to understand. Everything went very smooth and easy. I'm going to have a reduction in the amount of years that it's gonna take me to pay off the loan.

I worked with two different people. The first person was a gal, and she took my phone call. I was calling about a payment issue. I had misplaced one of my bills. I knew my bill was coming up, so I called in. She said, “You know, I noticed that you are at a high interest rate,” because I was. We weren't refinancing because we're not planning on staying here long-term. And then, she said, “Well, that's okay. I can get you an estimate or a quote to do a refinance.” She was super friendly and helpful.

I'm pretty inquisitive, so I had a lot of questions and the person from Mr. Cooper that helped me did a pretty good job. My questions were answered. I don't feel like I left with any questions unanswered. I enjoyed working with Mr. Cooper. I got a better interest rate. There's more money a month that I'm saving.

Mr. Copper was very helpful during the loan process. The process went really smoothly. So, I could not be any more pleased with Mr. Cooper. We had our original loan through them, and we were shopping around for another loan. But the fact that we didn't have to do an inspection has made it easy. Everyone at Mr. Cooper was so pleasant to deal with, so we felt comfortable sticking with them. We've been very happy ever since. The rate could have been a little bit lower. We could have found the rate a little bit lower somewhere else. But overall, we're happy with paying that little bit extra for the service. They are doing a great job.

Mr. Cooper did a great job. Everything went very nice and straightforward. It moved quickly, which was what we wanted since it was just a refi. Anytime that you do any mortgage thing, you're always afraid that it's going to go up. The rates went down. I was hoping that we could have switched those to the lower rate, but we're good because it was lower than our original. The gal we worked with was always communicative and always helping me understand if I had a question. She did an amazing job.

My rep from Mr. Cooper answered all my questions and responded in a timely fashion. The terms were better than what I had, and I was able to get some equity back to remodel my kitchen. Everything went extremely well.

Mr. Cooper's communication sucks and they screwed me over for two months. They should have called and said, "Hey, your taxes went up. It's gonna cost more." But they didn't call me. They were taking more money than I authorized and that messed everything else up so I refinanced. I was paying 100 extra. There was no reason for them to take any more money but they did 'cause they wanna make sure I was still paying that extra. They put me behind for two months and cancelled my automatic payment. They can be better at calling and not send a letter. They said they would send an email but I don't have access to one.

Working with Mr. Cooper is stress-free. Everything went smooth with the refinancing. I now have lower payments.

Mr. Cooper was proactive about letting us know about the streamline refinance when mortgage rates dropped considerably. We crunched the numbers and we were looking to see if there was a catch to see why they were so proactive about having us offering a refinance, with no closing costs. We've loaned our house for three years and have refinanced with them three times going from originally a 4% interest rate and the last one was 2.5%. The last time, the process was quick and all we had to do was submit a proof of ID. We took care of what they needed in five minutes and then, they scheduled the closing a couple of weeks out.

Our loanDepot loan was transferred to Mr. Cooper. loanDepot had told us that if we had a year of on time payments, we could refinance for no cost. The reps were wonderful. Our payment is lower, because we went from a 15-year to a 30-year. I recommended Mr. Cooper to someone.

Refinancing with Mr. Cooper gave us a good mortgage rate. So, they were able to fulfill their end of the deal and I would recommend them.

Everything on our refinancing was done online rather than in person but it went pretty well. We ended up working with several people who would send emails throughout the life of the process of refinancing. But the original guy we worked with didn't explain that the loan was going to go up ‘cause we only owed 100,000. We refinanced and then the loan changed to 110,000 because the costs involved were rolled over into the loan.

There were two people we worked with and they were both helpful. The big thing with refinance is getting someone to appraise, and Mr. Cooper was able to waive that based on some information that they looked up. That was handy. Mr. Cooper seems to be a good company. We got a better payment. They sold our mortgage, but it was enjoyable to work with them at the time.

I have been conditionally approved for a refi since early Dec 2020. As of the review April 1st 2021, I still have not closed. My loan application has been sitting with the same person who either refuses to help or doesn't understand their job. I don't get any communication unless I initiate it and continue to be told they are working on it. I have not pulled my application simply because interest rates have increased from the time I got locked in. I hope someone finds this review helpful and avoids trying to get a new loan with Mr Cooper.

Sent them my county tax bill in October 2020. They acknowledged they received it. Found out February 3, 2021 that they didn’t pay the taxes and now there is a penalty. When I first called, on 2/3/2021 they told me not to worry, it would be resolved within 7 business days. It is now 3/31/2021 and my taxes have not been paid. Every time I call it is a different story and I am told the check has been mailed, but each time the date changes. I’ve now been told the check was mailed 3/22/2021, 3/26/2021, and 3/29/2021. Such a joke...but not funny, because I will lose my house if these incompetent people don’t pay my taxes.

We haven't been with Mr. Cooper that long but everything seems great, so far. The refinance lowered our monthly payments and it caused our insurance to go down. Since we're on a fixed income, that has really helped us a lot.

Mr. Cooper's reps were very responsive. Communication was great. Through emails and phone calls, they're very up to date on all the information that I needed or they needed. When you refinance, you shop around and try to find the best rate, and Mr Cooper was the best rate for me.

Within a week, we had everything set, and then we were signing papers. It took about three weeks in total from when we first started to when we were closing. We refinanced to get a lower interest rate and decrease the amount of the time frame of our loan. So, I got to save even more money in the long run. We're gonna end up being able to cut it down to $50,000 in the end. I've done signing the paperwork all by myself. It was pretty easy. It was nice to be able to sign it online.

I love the representatives at Mr. Cooper. They were very courteous, concerned and very assistive. The guidance was A-plus. With Mr. Cooper, I've gotten a lower mortgage and a more responsive team. They should keep doing what they're doing. I loved working with them.

I got a lower APR through Mr. Cooper. Everyone was very nice, professional and helpful.

The rep from Mr. Cooper was very knowledgeable and she was sweet as can be. She was really good at explaining what would be the best for us. There was one payment that was taken out when it shouldn't have been. But we haven't heard anything about that.

You could go use Mr. Cooper because they handled business and they were professional. Everything was timely. Whatever they told me, like how long that the process would take, it took that long. And they got back to me in good timing. So, it was a good experience. We lowered our mortgage rate a few hundred dollars each month, so that's good. I'd recommend them.

We had a second loan with Discovery and it was at 7%. Then we got an offer from Mr. Cooper for a refi at 3%, from 4.5%. We initiated this loan process, which was a simple matter of combining two existing loans. We already had a loan in the house with Mr. Cooper and we just wanted to combine them with the second loan at a lower interest rate.

Last mid November 2020, I attempted to re-finance my home, through Mr. Cooper, who was then my primary mortgage holder. They were insistent they could get a lower rate for me, and they knew my past payment record as they had held my mortgage since March 2012. I had a perfect credit score, hardly any debt, and I had sufficient income to make my mortgage payments without fail as far as we can see into the future. The first two weeks went swimmingly. Derek **, my Mr. Cooper representative guided me how to convey requested documents to the staff at Mr. Cooper. Kayla ** was my liaison at Mr. Cooper who would process my documents.

I am in the process of selling my home (scheduled to close on 4/1/21). For 3 weeks now, I have been trying to get open liens canceled. We should only have 1 active lien with Mr Cooper, however they have screwed up both refinances and recorded multiple times with my county. We have 2 liens that should not be open, and no one seems to want to help. I have emailed for 3 weeks straight. I have called over 50 times. All they have sent me is a recorded release which is the one I already have. I have asked them to research the records so they can see the liens that still need to be recorded as satisfied. They will not do it. I have attached the deeds of trust that are open, and they are ignoring those files and just sending what they already have as satisfied.

After over 3 months I had to walk away. They are not detail oriented and there is always a last minute issue. Will not do business with again. Every time we get close another issue that should have been handled months ago comes up.

The reps were prompt and very helpful. It was the smoothest that I've had yet. It was fast too.

When I did my mortgage, I told the rep I wanted my taxes and insurance out like usual, and they didn't do that. The refinance was kinda screwed up. They scheduled closing dates three times on it. I just got a letter the day before yesterday saying that they sold my mortgage. I’m not too happy with that either. I’ve been with Mr. Cooper for 10 years and they say, “Oh yeah, that’s one thing good about Mr. Cooper. They don’t sell your mortgage.” The next thing I know, a month after I closed on it, they're sold.

Even though all payments have been on time for years they told me they will not refinance small business owners right now. I refinanced with another company and moved away from them. I do not support businesses that do not support other business owners.

The people from Mr. Cooper were all professional. They would request stuff, and we'd give it to them really quickly. So, things went really smooth. Since we refinanced, we took a big drop on our monthly mortgage payment, which was great. It was an outstanding experience.

They were professional and my experience with refinancing with them was fine.