Mr. Cooper Reviews

I got a conventional loan and the rates were very good. I worked with Winston who was the loan person who saw me every step of the way. He did very well. But one of my credit cards whom they paid off never got the check. So, they put a stop payment on it and gave me another one that I sent to them. I asked Winston and Mr. Cooper, “Don't stop payment on this.” I explained to them that I had to pay two payments again because of all this check business going on. They didn't seem to want to help me. They sent me this third check which I sent priority to the mailbox of the credit card company. Other than that, Mr. Cooper was fine until this issue.

The process was a little frustrating because I don't do online. Everything I had to do was paperwork and they're long distance. The only personal conversation I had was with an attorney and I signed some papers. That's a little aggravating. There's no person to person and Mr. Cooper misses on a lot of stuff there because they're not able to ask questions and talk to a person individually about what's going on.

Long wait to answer the phone, no call back, posting time takes 3-4 days, for me to restablish my biweekly payments they want 2 months in advance... It is ridiculous, very disappointed and I am very disappointed to the point I am about to go to Bank of America and refinance my house in just 3 months that they took over... What a joke this bank is!

Our refinance went very smoothly. Our agent from Mr. Cooper guided us along and we were able to close in under 30 days. We were able to obtain an update in our account as well as our agent kept us informed. We would recommend others obtaining a loan through Mr. Cooper.

We did a refinance and the experience was okay. Everything worked out. But we were signing paperwork at a Subway. They wanted to come to my house but I didn't want to invite a stranger to my house. So we met halfway. But they were very professional. The new rates were good too. I also went from a 30-year mortgage to a 15, which is good.

The overall experience was very gratifying. The process was not complicated. Communication was great from start to finish. The refi was completed quickly and I was told what to expect. There were no surprises and I am grateful to save monies. I would recommend your company to anyone.

They were very helpful. They got me through the process. It was also faster than I thought it was gonna be. They knew everything to do and talked me through stuff. I thought I was gonna be nervous remembering to sign all the papers, but they were very good and really nice. It was a smooth process.

We just Refinanced our home loan with Mr. Cooper. We dealt with 2 individuals at Mr. Cooper. The first was Frank ** and the second was Jessica **. They both were very helpful, attentive and kept us up to date on the whole loan process. We were pleased how fast the loan closed.

When I did the closing with Mr. Cooper, I signed the papers. We went through every single paper and the closing cost was 9,000. Two days later, I got a phone call from Adrianne and she told me, that the closing disclosure wasn't signed, that we forgot to sign the paper and that she needed to get a digital signature. She asked me to open my email. In my email, I would find the closing disclosure and I would sign it electronically. I remember seeing this paper, the same numbers and the closing cost was 9,000 and I signed it through the computer. I was paying $9,000 for closing and I was supposed to get $9,000 back.

From start to finish, this was a great experience; much, much easier than I had anticipated. I called to inquire on a Monday, and three Fridays later I closed on my refinance. The loan agent (Ray) and loan processor (Ingrid) were each wonderful to work with - excellent communication that was both timely and clear. I’m so glad I got to work with them and that they helped make this an easy and quick process for me.

The refinance took a little bit over a month and since we refinanced, we've cleared the HERO loan and lowered house payments.

I had an excellent experience with refinancing my home with Mr. Cooper. I worked with two of the most professional employees that work for you. I was treated like a real person and respected. I would highly recommend dealing with Mr. Cooper, Thank you. It was a pleasure working with you. Thank you.. Employee names Deonte ** and Ashley **.

I conversed, emailed, texted with professional, knowledgeable, and pleasant people during my Mr Cooper/Nationstar Refinance! They kept me aboard of any transactions and steps in the process in a timely manner! They made me feel like a valued customer and what to expect! Five ***** review to all!

I could not have been happier with the customer service at this organization. They were easy to get in contact with, knowledgeable, friendly, and moved things forward much faster than expected. I made a personal contact right from the start and that same representative continued on my case throughout the entire transaction, which saved me a lot of time and frustration and prevented confusion about where I was in the process. They also were helpful with the technological side of my account, which meant the world to me not being very high tech. That also saved me a lot of time and worry about if I was doing things on my end correctly. If I could give 10 stars I would!

While I'm overly impressed by the speed and efficiency in which my refinance occurred, I'm angered at the mail I've received since. I'm receiving multiple mailings daily for mortgage insurance policies related to my refi and they all reference my mortgage with you, naming you! I am currently holding six of them in my hand from only two days as I was discarding them until this week. I DO NOT appreciate my information being sold and feel very violated by this. My home is my largest investment and I expect more professionalism and privacy from a company that holds so much of my personal financial information on file. If I ever decide to refinance again in the future, I will not be choosing Mr.Cooper/Nationstar Mortgage because of this. I also will not be recommending you to anyone for the same reason.

Mr. Cooper's mortgage professionals did a good job and they answered all my questions. I had some issues and they dealt with them. I would have liked to have seen better rates but I was a little bit later on the curve than I probably should have been. Other than that, they were competitive.

Refinanced our home. Was easy and Tyler ** was incredible in helping us. It was smoother and easy. We’ve recommended Mr. Cooper to friends and family. If we needed to refinance again I the future we would certainly refinance with Mr. Cooper again.

Andrew ** was the representative that dealt with our refinance. He was not forthcoming with anything. He kept telling me different versions of everything. When I would ask what fees were he would not give me straight answers. He refused to email me and would want to call me vs. having a documented conversation. When I was not happy about the closing costs I informed him I was going to shop around he decided to close the application. Andrews said he called me for two days which would have been on a weekend. I never received his calls and no emails were sent. He said that the mortgage company asked for the FHA case number and thus had to close the account.

Quake and team were fantastic to work with and make the process simple, quick and smooth! They were very professional, clear with communication and delivered what they promised. I would highly recommend Mr. Cooper if you are looking to refinance your home or looking to purchase a new home.

My husband and I have our first mortgage loan with Mr. Cooper after it was transferred from a different company. We refinanced the same loan with Mr. Cooper in 2020. More recently, we worked with Evan ** and Beatrice ** on a loan for the purchase of our second property. Rates were competitive. Everything was a breeze and went smoothly. Both Evan and Beatrice were professional, efficient, diligent, and responsive. We closed escrow in 23 days! It was such a good experience working with them and we appreciate all of their hard work throughout the process and on the closing of the loan. Thank you, Evan and Beatrice!

My experience with Mr. Cooper went well. Every time I called, I was able to get ahold of somebody. They responded back to me and nothing was unanswered. I had Mr. Cooper before and I was satisfied. The only problem I seem to have is that the payments go up every year. But they explained that it was because of the taxes going up, which I understand. But my escrow, taxes and insurance are included in the payment. So, even if I, at the beginning of the year, send extra escrow in to try to keep the payment down lower, it wouldn’t help me.

I'm so satisfied with our Loan Officers in the whole process from application to getting loan approval to the closing date. They explained it in detail and updated it from time to time. They are very professional and helpful. I had all the answers to my question right away.

Sven ** and Brittney ** did an excellent job serving my loan for refinance. At no time did I feel like I was another #. They both truly did an outstanding job. Thank you Mr. Cooper for employing such wonderful people.

My house loan was with Bank of American and after over 10 years sold it to your company Mr Cooper. After which I desired to refinance my loan to change it to. 15 year one. I asked BOA to give me an idea as to cost and what was needed to do this. After a month and no one contacted me I desired to try your company. I got to speak with Cynthia who gave me all the info I was looking for in just a few minutes. She also said could work out the details and give me a locked in rate if I wanted. I said, "Of course" and within a day or two did that. So from that point till the closing took like 20 days. I couldn’t believe how helpful and how easy your loan crew made everything for me. Even the lady who came with all the paperwork was fantastic too. Mr Cooper you have a wonderful team and I am so very grateful for each and everyone who help me. Thank you for being so professional yet also for making me feel I was important enough for such care.

The team at Mr. Cooper (Lucas and Felipe) was overall really great. They were knowledgeable, courteous, professional, and helpful. While persistent in working with us to move the process forward, they were not pushy. It was also really nice to have the numbers worked out early and put right in front of me without any hidden fees or backend items that could cause my family problems down the road. The automated system on their website to view, confirm, and sign documents was also very well designed. While it could be accessed a little smoother, the overall system is good and easy to use. Lastly, the process created to handle closing was great with it happening at our home. I would recommend Mr. Cooper to anyone who is looking to refinance.

Refinancing was easy with Mr. Cooper and Steven **, he really made the process so easy. I was really amazed at how fast and easy the entire process was. This was my first refinancing. Was not sure what to expect. He held my through the entire process to the end. He explained every step from day one to closing.

The refinance process was made quick, simple and convenient. We didn't even have to leave our home for the final signing, they sent someone to us! Everyone involved knew what they were doing and were very personable and easy to work with. We always knew where our process stood and received updates throughout. We will recommend Mr. Cooper to all our friends and relatives in the future.

First I want to my loan officer was very prompt and detail oriented. The process was faster than I expected, very informative and helpful. With Covid issues and concerns I expected a lengthier closing process, again I want to reiterate how efficient and effective my process was. I would highly recommend Mr. Cooper to friends, relatives, colleagues and etc.

Thank you to everyone who made the refinance so easy but with every attention to detail and answers to all my questions. Special thanks to Jeff ** and Amanda ** for keeping me updated and giving me answers to my questions about the process and details of my loan.

It was a easy experience and we got a great rate. Jennifer and Mr ** were the best and so helpful and friendly. The work list we we were given made things on our loan was easy and made a great experience. I would recommend Mr Cooper.

The representative was good. There was a smooth transition on everything, from start to finish. Communication was excellent.

Marcy was very helpful and was able to answer all my questions. She was professional, prompt, kind and patient. The whole process was easy, smooth and quick. It was a stress-free experience. We’re glad we made that first call and got Marcy.

We had a great experience with refinancing our mortgage with Mr. Cooper. It went so much more quickly and smoothly than I could have imagined, and we got a great interest rate. Our loan officer explained everything thoroughly and made it so simple. I would highly recommend Mr. Cooper to anyone looking to refinance.

As usual the Mr. Cooper experience was a smooth one. I would like to thank Cynthia ** in particular. She guided me thru the process and was able to answer all questions. She went out of her way to make me feel comfortable.

My whole reason for going with you was because, you took my credit card debt as part of the loan. However, no one told me that they were going to send me the checks written out to my banks! All payment for my cards are online, I had to physically find an address for each bank and an envelope and stamps. And after mailing them all they STILL deposited the money into my account and I had to wait 3 days to a week for the checks to be released so I could finally pay off my accounts. You should let people know this beforehand because it was not easy.

Smooth flowing process, no missteps in asking what was needed and kept me informed at each step of the process throughout, via email and the website. Always helpful and courteous and communicated with the same two people throughout. Extremely pleased with Mr Cooper and the results they helped us achieve.

My experience refinancing was so easy! Starting with Justin getting it started to Abbey finishing. Both were very professional and helpful with every step. I appreciate how easy they made this process for me. I was worried that it would be a huge process and I would regret starting but no it was well worth it, thanks to them. They were great to work with!

Very easy process. Shelly ** was very helpful, as was Monica **. The person who came to the house for the closing, I don't recall her name, was prompt and did a good job as well. Very pleased with the whole process.

The entire refinance processing of our new mortgage was excellent. It took only 28 days from loan start until closing date! Our loan processors were excellent! Review and signing of loan documents were easy. Their closing agent was top notch. She was very thorough and made the closing day easy and enjoyable.

Provided excellent professional service, clear communication, gave other options, every Mr. COOPER staff gave consistent details no matter what was being requested from me, operated very correctly, efficiently and quickly with myself or my husband but mostly very kind and friendly people. Made us smile when done.

I had a great experience with Cooper Mortgage, in refinancing my mortgage loan. everyone was very helpful in completing the forms walking me through the loan process. They kept me informed by emails and phone. They also sent me videos on the process on completing what I needed to do to make the process on closing the loan as soon as possible.

Martin was very helpful in providing me with information which lead to my decision to refinance my home loan. He was responsive to questions that I had during the process. Nichelle was helpful and responsive with refinance process also. I appreciated the friendliness and courtesy of both individuals.

I had a great experience with the refinance process. Everyone I worked with answered all my questions right away and without hesitation. I was also given many choices to choose from to customize how I wanted my mortgage to work out. I would and have recommended the Mr. Cooper company to many people.

The two individuals that helped us refinance our mortgage to a lower interest rate while keeping the same remaining number of payments were outstanding. They provided clear and concise information, answered every question we had and were very responsive. I wish every financial interaction I had went as smoothly!

I have been with Mr. Cooper for about 3 years. Everyone I have dealt with has been amazing, making me feel part of the family. I have refinanced 3 times and they contacted me to let me know they could me.

Five stars! The team was very easy to work with and responsive and accessible. The process could not have been easier and I appreciated the constant updates. My loan closed faster than I anticipated and I would definitely recommend to a friend or family member.

I would like to give "kudos" to Rafael, Jiry and Oscar for making the re-finance a great experience. I so appreciated all of their immediate responses to my questions during this process as well as keeping us up to date as things progressed.

I had an amazing experience first with Betty ** & then with Dina **. They both were very professional, courteous, kind, very helpful, & a joy to work with. I have recommended Mr Cooper to several of my friends & family. I am very pleased with excellent service Mr Cooper, Ms ** & Ms ** have provided to me.

Very Flawless thanks to Mr Peter ** hard work, professionalism and knowledge. Also it was great working with Ms. Tomomi **. Mr. Cooper should be thankful to have assets such as Mr. ** and Ms. ** working for them behind the scenes. Greatest Experience I ever had dealing with a Mortgage Company.

Mr Cooper is by far the BEST company I have ever worked with for home financing / refinancing. They were efficient and professional. Whenever I had questions, my calls were immediately answered or returned. When possible, I will choose Mr Cooper every opportunity, for my home financing needs.

Everything went super smooth. No complaints! Very good communication throughout the process. Quick and easy. No surprises. I can't think of anything else to say, we are very satisfied with the efficiency of the process. We especially enjoyed being able to use a Mobile Notary on a Saturday. We were paying off another loan with our Refinance and there were no problems or issues with doing that.

All I spoke to were courteous and informative and professional. I was also kept up to date on the loan application and process. It went smoothly. The funds were in my bank account within days after completion on the paperwork. I was able to send requested documents using your very handy app on my cell phone.

The process was so easy. I really enjoyed that everything was done electronically. My loan officer and processor were patient and very detailed. They answered any questions I had. They were good with keeping me updated on the process and where my loan was at all times. I appreciated the prompt responses as well.

My refinance process was great from start to finish. Everything was easy to understand and the loan tracker to-do list was easy to follow. We had one hiccup when we were signing closing papers, my wife's maiden name was on the first batch of paperwork, but it was quickly handled and we were able to sign the updated closing papers in less than a week. Overall, I am very happy that the process was so easy. Thank you!

I made a simple inquiry about the possibility to refinance my home loan and pull out some cash from the equity accumulated on my home. In about forty minutes the man I was talking with had an offer, in a refinance package, that kept my monthly payment the same and my payoff time the same as I am scheduled to make from the current mortgage. In two weeks, with the amazing help of the loan processor, I closed on the refinance and got the cash I needed. Excellent Service!

Mr. Cooper Mortgage Company were great to us in refinancing our home. They were very professional and were easy to work with us and explain how to cut our interest rates. We would recommend them to anyone who is in the market of buying or refinancing.

Processed our cash out refi in less than 3 weeks, amazing service. Everything went as quoted, helped get the most money out of our equity, costs were very reasonable, interest was best offer on the market.

Some of the best people I have ever done business with, Brain ** and Tamara ** are the best, they were so helpful and patient with me, I could talk to them as if we had been friends forever, Mr Cooper is very lucky to have fine people like those two working for you. VERY PLEASED.

Very pleased with the professionalism and work ethic of all the folks that helped me refinance my home! We are very happy with how fast and seamless the process flowed. The signing day went smooth, everyone followed up with us and kept us informed.

The whole process was streamlined and easy. The people I worked with were in constant contact. The documents were able to be signed online for some. The ready were signed in our home with a gentleman there to explain them to us.

Working with both Camille and Dakoda was very impressive and they were thorough, patient, and explained the process for refinancing very well. It was a real Pleasure working with them! Camille kept in constant contact with us as did Dakoda.

During the process of refinancing our mortgage, all parties were professional, courteous and knowledgeable of the process. The time from start to finish was much faster than we had anticipated. We were extremely pleased with the help and direction from Jason ** and Kevin **.

From the very first call right to the end, the Mr Cooper associates made my refinancing process a breeze. Every one was very communicative and helpful, and I was always able to get someone on the phone when I had a question. I couldn't have asked for much better; my only regret is not having called sooner.

I recently refinanced my home with Mr. Cooper. The team I worked with was very professional, knowledgeable and responsive. When I had questions they were extremely helpful. My home was sold a few years ago to Mr. Cooper and I have been extremely impressed with them and was so happy that I was able to refinance with them. Their online access to all the information I need (and more) is very impressive.

Annie our loan processor is the only reason I am giving 5 stars. Once she took our file, it was smooth sailing. Ray, our loan originator (salesman) was rude, talked over me, did not communicate, and lied about the options we had. He told me I had "two options" for cash out refi, when Annie was able to explain that it's our loan and we can choose whatever works best for our situation. Honestly, Mr Cooper is very lucky Annie was involved, we probably would have walked away from this loan and company. Thanks for being awesome Annie!

This process was stress free from start to finish. All representatives were clear in what they could do for me and what they needed from me every step of the way. I am thankful I took the time needed to not only get a lower interest rate, but also decrease the length of my mortgage.

Mr. Cooper is a good loan company. I like them. The first loan officer that took my information was great to work with. She was very helpful and she was not pushy. Then I laid it on the backburner for a week and a half because I was super busy, and called them back and said, "Okay. I'm ready to follow through." They checked to make sure the rates were still great and then they started the process. I was transferred to a different loan officer to carry out the loan and he was good to work with as well.

I worked with a wonderful lady. She was very helpful. She answered all my questions and always called me back with information I was requesting. She was great to work with. She was very professional, capable and competent. The closing lawyer that she used was very helpful and informative as well. The only complaint I had was the closing costs were a little bit more than I expected. It caught me a little bit by surprise. But overall, I would definitely recommend Mr. Cooper to someone. It was a positive experience going through the loan application and qualification and the closing. If I call somebody and left a message, “Hey, call me back when you get a chance,” they usually call me back the same day or the next day at the latest.

Everything went along a plan and the experience with Mr. Cooper was excellent.

The financial guy I dealt with at Mr. Cooper was Kim and he was really good. He was easy to talk to and he got everything done for me. He talked me through the process really well. Then I have computers, so my coworker did the emailing and that went really good, too. We got everything done in time and the process was done in a shorter term than what I thought it was going to take.

The agents I worked with were knowledgeable and they kept me up to date by sending me emails. They were also available. If I had a question, I was able to call my rep, Reese, and he picked right up. It was nice that it didn't go to voicemail or I had to wait for a call back. The process of refinancing with Mr. Cooper was also way easier than I thought it was going to be. I would recommend them to those who are looking for either a loan or to refinance.

I refinanced with Mr. Cooper and the rep I worked with on the phone was all good. My sons are with Mr. Cooper, too, and I'd tell other that I'd go for them. The only thing I didn't like was the notary. When he came up and knocked on my door, I asked him how he was doing and he just grunted and looked at me. Then, when we sat down at the table and he never said, "Hey" to my wife. She asked him if he wanted a cup of coffee and he never said a word.

The process was okay. But as soon as I didn’t answer the phone, they would shoot me an email explaining that they'd tried to get ahold of me and they couldn't, like I can drop everything I'm doing right when they called. But it was no big deal. I was told my closing costs were going to be 4,500, but when all got said and done, it was almost 8,000. They should be more upfront. I would never use them again.

My mortgage went up so much due to my homeowners insurance. Doug informed me about a program for 65 and over, and he was right on top of things. Any time I call him, he calls me back immediately. He was great. The only thing that scared me was I got a letter. So I called Doug and he looked into it and got back to me. But everything was very smooth and easy. I’m happy with my retirement that my mortgage is lower because I'm on a budget now.

When we did the refinancing, everything went smooth and quick. It was all good.

The loan officer did terrific. We took our time because we wanted to time it just right. So the process took about two weeks. The new rate that we got was a lot better than what we had.

Just wanted to let you know how awesome everyone was who helped me with my new loan. I was not too sure when Mr. Copper took over my loan but once I got to see what Mr. Copper had to offer me and the great staff I was sold. I love you quys. Thanks for everything. Frankie

They answered all the questions I had. They got back to me quickly. Information was easy to get to them. There wasn't a lot of stuff that I needed to do. If they didn't answer the phone right away within an hour, they went back with me. So they were very good.

Tyler was awesome. Start to finish on everything. He’s an asset to your business for sure. Everything went like clockwork. He kept us informed of what was needed and how quickly this would come together. Absolutely an asset to your company. Two thumbs up!

They've done a wonderful job. The application process was very easy and convenient. My loan officer was very knowledgeable and helpful.

I would like to thank Frank ** for all his help to make this process so easy and fast. I was able to lower my home interest and payment. Thank you so much. Would highly recommend him for any loan purpose.

The communication was good. I'm not good with cell phones. We were doing a lot of electronic work and they guided me through every step, like how to set up for my husband to sign the documents online. They were very, very helpful. I was very at ease doing the refinance. My husband and I were both very comfortable with it. They made it very pleasant. They broke everything down for me. So I had a very clear understanding. My husband and I weren't scared of what we were doing. We were notified that the loan closed. Everything went through. We were told how much our new payment was. I didn't have to make a payment this month. My new payment starts next month. So we got that extra money. That was a big plus.

There were a few phone calls back and forth to get everything lined up, but other than that, the process was pretty simple and it went good. For doing everything on the phone, the process went pretty quick. They did an appraisal on the house. So that took a little bit more time. They told us it was because it's been so long since we bought the house. The first lady we talked to about refinancing did a good job of advising us or trying to help us. She gave us fair advice about what the market was doing and not to wait around, and sure enough, that's true today.

The process was smooth, cost-efficient, and quick. The team, especially Eddie ** did a great job of keeping me informed and giving me good advice. The recommendation for a 20 year term was a good fit for our situation and an example of the expertise they provide.

Great experience. Closing was quick and simple. Customer service was awesome. I was able to save every month with a lower interest rate which made life much easier. Rocki was great with staying contact with me about the process. Thank you for all your help in my process.

They were very helpful, and the process was very quick. They expedited things very promptly. Customer service was very good. We were able to reduce our interest rate and cut down some former debt.

Mr. Cooper helped me out a lot because I don't have a computer. They were very understanding that I didn't have a computer. It really made me feel that I was safe. They went through the system and different programs to show me how to do the process on my phone. I had no problems getting it done, even with the paperwork. They texted it to my niece’s house, and she helped me get the paper filled out. We got them filled out, signed off, and then texted them back to Mr. Cooper. They answered all my questions and talked me through everything. I was glad. One of the gentlemen that helped me from Texas was awesome. I called him two or three times about different stuff. Overall, everybody was good. I really appreciate the help they gave us. I would highly recommend them to anybody trying to get a mortgage or trying to buy a house right now.

Everyone I worked with was professional and helpful. This was the quickest turn-around and least painful home loan I have ever experienced. I don't recall exact dates but believe it was less than two weeks from start to closing. The only reason I am not giving them 5 stars is because closing costs were really high for a refi IMO. Also, my monthly payment is approximately $80 more than I was originally quoted.

The initial sales representative spent quite a bit of time with us and explained everything well. Mr. Cooper kept in touch throughout the process. Then they were able to move the closing date earlier. But we were on vacation and they were flexible and changed it back. It was a good experience working with them.

The rep kept me well informed on what he was doing. Mr. Cooper did pretty well because when I didn't understand, they explained it to me.

Received professional and helpful service. Sam was easy to talk to, every question was answered, and he made sure I understood everything that was presented to me. The whole process went smoothly, and I closed in a timely manner. Thank you!

Mr Cooper home loan was a professional and easy process from start to finish, they kept me informed every step and answered questions and made sure that everything was done in a timely manner, and I do recommend Mr Cooper highly to anyone who wants a home loan.

Refinance was made fairly easy.. Austin and Racine were professional and kept me up to date throughout the whole process.. I would refer friends if needs arise.. Signing day was made easy and worked around my schedule..everything was explained from the beginning.. One complaint, I get a lot of mail from Mr. Cooper.. A lot of it wasn’t necessary.. and a lot of it was duplicate..

We moved from a 30 yr fixed to a 15 year fixed, with a much lower interest. Super easy to work with, however, they could be much faster in getting the new loan material on their system so I can arrange "AUTO PAY". I hope it gets done soon!

I called Mr. Cooper just before December when I saw that they might be able to help us refinance to a lower interest rate. I was skeptical because no one else wanted to touch our predatory lending loan from 2007. I was surprised when I talked with one of the people when he said they could help us and wanted to close before Christmas.

Excellent service during the whole refinancing process, efficient, all the persons I deal with were very knowledgeable and during all the process were absolutely educated. First time I have this level of service from a financial institution. I must include that this was an extension of the also excellent service during the pandemic (forbearance).

The rep that I dealt with was very helpful.

I kept getting asked for the same information repeatedly - when I pointed it out, it was ”ok.” I was asked for information way too difficult to obtain - when I said I wouldn’t provide this, the response was ”ok.” I just l didn’t feel I was in competent hands.

We had a great and easy experience with Mr. Cooper. The guy we contacted was awesome. He was very nice. He knew I was pregnant, so he kept asking how I was doing.

Any issues I had with emails or questions, Mr. Cooper's reps were on top of it. They were thorough and fast. Refinancing with Mr. Cooper gave me a lower monthly payment, and when I called them, there was already a response the next day and they were giving me different options. So, I appreciated that. It was a great experience overall.

My initial dealings with Mr Cooper Mortgage, as well as my recent Home Equity Loan request, has been excellent. This is entirely because of the exceptional service given to me by their representative and loan processor, FRANKY ** NMLS ID **. He assisted me initially to set up our original home mortgage loan. I went back to him again in January of this year with a special request. He was able to walk me through what I needed to consider and then set up. That included the final step of the autopay from my bank. He represents Mr Cooper with professionalism always, yet has a personal approach that made me feel comfortable, even when I was a bit clumsy using the computer. I appreciated that friendly approach as well. I do highly recommend buyers to find out more about what Mr Cooper can do for them as they search for similar support in purchasing or refinancing homes.

I did a refinance with Mr. Cooper. Big failure and I would never do it again. Not with this company. You would think the process would be less stressful seeing that I already had a current mortgage through them. The amount of documents and questions that was asked to be submitted was unbelievable. I questioned my loan processor about this and all he could tell me was "we need a paper trail". Just a little bit of what I went through without going into too much detail. I received a check with a large amount of money from a known company.

Mr. Cooper did exemplary service. When we're discussing options, we were made well aware of everything we needed to do. Every time I called them, they never needed to return a call. I got the answer straight forth and right away.

Over the course of obtaining this loan I would have appreciated a list of documents needed for approval of this loan. Instead what I got was a call every other day for a new document...Over and over....Phone calls were not returned...And a week before we closed I get an offer in the mail for a half of a percent lower loan...This is the last time I'm dealing with this....Next time I will refi with someone else.

I was already under Mr. Cooper's service. When the right rates came up, I contacted them for opportunity. I didn't have to go through the appraisal because they already had that from a year ago. However, at the closing time, one of the agents got sick, and I couldn't get hold of her on the day before the closing date, so there was a little bit of a miscommunication there. But other than that, it went okay, so I was pretty happy about it.

The application process was lengthy but it was pretty good. They were pleasant and answered any questions we had. The process was a series of three or four phone calls and then we had a notary come over, where we had a little hiccup. I don't know if we were notified that we had to have a cashier's check ready for that notary. We had to turn around and reschedule the following week. But that was the only thing. Our rate went down like 2% because of the refinance, which is a really good thing, and our payments were reduced a little bit, which is nice.

I had to refinance due to a divorce. We pushed paperwork through before the divorce was finalized to expedite the paperwork. I was told as soon as the divorce was final to let them know and they would do a quitclaim deed for my ex wife to sign as the final step. Once divorce was final I let them know and was told to go to my lawyer or county clerk to get a quitclaim deed. I was told they would do it and was made to believe it was part of the process and now am being told I should go somewhere else as it will be “cheaper”. Again, I was told it would be taken care of by Mr. Cooper as part of the refinance with them and now I am being told different. It should be part of the refinance because that is what I was told.

My experience with Mr. Cooper doing two ReFi's were quite satisfactory with the associates involved being courteous, helpful and informative. My monthly mortgage payment de-creased by nearly $100 with the Mr. Cooper. Employee who handled it, Sammy **, quite friendly and helpful..

I honestly don't know how the closing process could have been smoother. The team did a great job from start to finish. Each step of the way was very smooth. Great follow ups and communication from everyone on the team. No issues!

The Mr. Cooper representatives that assisted me throughout the refinance process were very knowledgeable and assisted in any way they could. The process was quick and I received regular updates on the progress of my refinance. The process time from start to finish was smooth and fast. Highly recommend.

I stayed with Mr. Cooper because they were so good with everything they did and said. My loan rep told me everything that was going on step by step. It was very nice. I told my girl friend, "Why don't you go with Mr. Cooper? They're the best company you can go with." She went with them too. We're retired. The house payment is really good because if anything ever happens to one of us, we can still pay our mortgage. That's what we wanted to do and it worked out great.

Responsive and knowledgeable. I wish the tax forms appeared sooner. Everyone is pleasant and the web portal is easy to use, although a little slow and the comparison links do not always return results. I am satisfied and content with this lender.

My Mortgage company has been for the past three years with Mr. Cooper as lender. The experience has been a very good one. I would recommend Mr. Cooper to any of my friends. Whenever I need to speak with a live customer they are available and that makes a good impression of the company.

Both of my loan consultants were really great all the way of the process. I would do this again. Your employees were great to work with. Good company. Process was easy. Correspondence between your company and myself was painstakingly easy.

The refinancing experience was great - everyone I've been in contact with was very professional, knowledgeable, considerate and facilitative. The team made the whole process transparent and easy to follow. I highly recommend Mr. Cooper for all your refinancing needs. Thank you so much Mr. Cooper!

We were so pleased with our process. Everyone involved kept us aware of every stage of our refinance. We even had someone come to our home to finish the whole process. This is the second refinance we have had and couldn't be more happy with both outcomes.

Don was my rep and he was very good and knowledgeable. We had a very good experience working with him. The process was very simple. We're fortunate to have good credit and things sped along very quickly. It was done within a month. We were surprised when they wanted to close that it was that fast. Everything was sent electronically. We just filled out the questions and sent them back. The only thing was I was not happy that Mr. Cooper sold our loan. I really wanted to stay with them.

My refinance was handled through Marvin **, and he was assisted by Trish **. Both worked fast, and very efficiently, and my re-finance went through very quickly. I would definitely recommend Mr. Cooper to my friends because of the excellent manner in which Marvin and Tricia represented Mr, Cooper. They are excellent representatives for Mr. Cooper!

After receiving the loan (the service up to and during the loan process was fantastic), I had questions about my monthly payments. I called and talked to a customer service person and she had no idea what I was talking about or how to answer my very simple question. When I reached out to the two people who worked with me through the process to see if they could assist, I never heard back from them

Start to finish was easy and fast paced thanks to knowledge and friendly staff. Staff was willing to work with me. They took calls and kept me updated. Staff had great communication start to finish. Was able to make use of multiple kinds of contact including phone, text, email, and mobile app. All forms very useful and user-friendly.

This is the second refinance through Mr Cooper, both times have been so easy and convenient. I have had such an amazing experience and the people I worked with took the time to explain things I didn't quite understand as this is my first home.

I was denied at another bank but Mr. Cooper found a way to make it happen. I wasn’t able to get the cash but I was able to pay off major debt and increase my credit scores and save money monthly. This was the best decision I made.

We chose Mr. Cooper to refinance an existing loan. We liked the quick service. Customer service was professional, they were not pushy, and they knew their answers right away. My husband is the finance guy and he trusted them. So far, we have lower payments and different interest rate.

The process with Mr. Cooper was relatively painless and the application didn't take long. I liked both of the gentlemen that I worked with. They were both very pleasant, helpful, and patient. They answered all of my questions. Anything that they couldn't immediately answer, they got the answers and got back to me quickly. My experience was positive.

When we originally bought the house a year and a half ago, the company that we worked with to get the mortgage from sold it to Mr. Cooper. Then somebody from Mr. Cooper called us to tell us that we could potentially refinance. It's been a great experience.

Everything's alright with Mr. Cooper and it was satisfactory working with the rep.

There was a nice gentleman by the name of Hank from Texas. He put me through the whole process, and told me exactly what it entailed. And that was when I decided just to go forward. He was very thorough. Because I know that everything’s in the computer. He would hesitate and say, “Well, let me look at that.” So he would find the answer, and he would tell me exactly. I would ask him something else. And I know he went back to the computer. I knew that he was doing his job thoroughly. So, I was very satisfied. I haven't gotten any paperwork pertaining to the new system, or if it went into effect. But the other one was closed. And I was supposed to get some more paperwork and I haven’t received anything. Outside of that, everything looks very good. And I feel very comfortable for the simple reason that my taxes and insurance are paid. And it lowered my monthly payment substantially. I’m very satisfied with the whole process.

The process all went very quickly. It was easy. They have been great with us. They made it very smooth and simple. Everything went, so far, very smoothly.

The rep answered all of my questions. It was a very good experience. The process was easy and pretty good. We could have gotten a cheaper rate, but our rate was okay.

The portal is easy to use to do everything online. I can log in to the portal and pay my mortgage. The refinancing process went pretty quick. Our mortgage went back to a 30-year loan, which is kind of, “Ugh.” But the refinance lowers your payment with a lower interest rate. We'll make it up on the back end.

It was a very easy process. They were easy to deal with. Mike is our loan officer and he's nice. He answered all the questions that I had. He's great.

I got something in the mail explaining that it's a good time to refinance based on where the market was. I reached out to Mr. Cooper and it sounded very good to me so I decided to go with that. Customer service was pretty awesome and they answered everything that I requested. Everything was speedy and everybody worked well together. It was a very good experience and I had no issues throughout the whole process. I got a very good deal.

Everybody was very helpful. The process was really easy. Everything went great.

I've been with Mr. Cooper for a while now. I ended up doing a streamline refinance after six months with the new loan because interest rates had dropped. The application process went smoothly and it took a month or a little bit less. Everybody was good and they kept me informed. Even after I got passed on to the next person in line, the initial gentleman that started the process told me that I can call him at any time throughout the process. After the process was done, he sent a thank you letter for doing business with them.

I recently had a flood at my house. My insurance company State Farm sent me a check. I had to have Mr. Cooper sign the check. So I called Mr. Cooper to see what department and where to send the check at. Then the lady on the phone asked me how come I haven't tried to refinance with the low rates. Then that just led from one thing to another. She sent me to a department. I talked to this gentleman and he went through the whole process and everything went really smooth and turned out great. The customer service was fantastic. Whatever they said or promised, they came through. I would definitely recommend them.

I was interested in refinancing 'cause the interest rates are gonna go up and to consolidate my debt before the interest rates go up. I talked to one woman at Mr. Cooper about it. They sent me a thing saying my score was 696. Then I went somewhere else and had my credit run, because I had to cosign on a car for my daughter, and they said it was 744. Mr. Cooper might have given me a little bit higher interest rate because they said I wasn't quite 700 on my credit score. I just took their word for it. After that happened, I questioned what occurred.

I had a representative work me through online type of application, which was very helpful to me. Then I had a second level person that handled my loan that just wasn't prepared when he contacted me with information and so I didn't like that. I also didn't like that I had to repeatedly put in multiple of the same thing, which slowed the process down. He had questions for me and answers, but he spent half hour on stuff that he should have already known and some things that I had already submitted to him and asked me to resubmit things that were already delivered, so that was off-putting. But the first person really aced the deal for Mr. Cooper. His first name was James. I just like to bring credit to him. I like Mr. Cooper's customer service over the years, not just pertaining to my loan.

The whole thing from beginning to end was absolutely excellent. It was flawless. The customer service was superb.

Refinancing with Mr. Cooper was quick, painless and just the way I like it. Both Maria and John were exceptional. I kind of live-and-die by email, for the most part, but when I call them, they call me right back.

My mortgage was bought out by Mr. Cooper. I refinanced this time to lower my payment and the guy that came out did a great job. The process was convenient as well.

Mr. Cooper has been my mortgage company, and I did a refinance recently with them. I thought it would be easier, but it didn't turn out to be that way. There were certain issues that came up that didn't make it a pleasant experience. I don't really feel that they went over beyond just for me.

We're with Mr. Cooper, and we've always been treated right. So, we decided to just stick with them. Our agent was very thorough with us. He explained everything to where we can understand. He didn’t use any big words.

Mr. Cooper has been my mortgage company for years. Their customer support and the representatives were good.

We refinanced with Mr. Cooper, and everything was great. It was a lot smoother and quicker than the original process.

I got a little bit lower rate on my monthly payment with Mr. Cooper, and that's what I was wanting. The communication got mixed up a couple of times but it wasn't bad.

Everything was A-okay. I worked with two or three reps and I like the way they got back to me. They were sending me texts, keeping up with everything and telling me how the process was going. I'm very pleased with Mr. Cooper and I hope I can stay with them till I get the house paid off.

It was great with Mr. Cooper. The process was very smooth and quick.

I called Mr. Cooper because they did something wrong with my payment. They transferred me to the first person for refinance. The rep was really nice. He was very helpful and calm. Things went wrong sometimes to the refinance but he helped me a lot. With getting the documents they need, the problem is that if you're self-employed, it becomes very hard. But if you’re a W-2 person, it's pretty simple. Mr. Cooper is a very good company. So, I would recommend people to refinance through them.

Everything with Mr. Cooper is great, the I had with my rep Chris kicking this off. We called them about another issue and we went forward with his recommendation. The gal who helped us close was fantastic as well. We didn't have to have an appraisal so that was great. We've had a couple small issues with the tax account but small things are all easily managed. We also had an issue with our automatic payment that we were doing on our side. Chris helped us do that. But it was all handled.

Mr. Cooper is very pleasant to deal with. They answer all my questions promptly. If they don't know the answer, they give me to somebody who does.