Mr. Cooper Reviews

I stayed with Mr. Cooper because they were so good with everything they did and said. My loan rep told me everything that was going on step by step. It was very nice. I told my girl friend, "Why don't you go with Mr. Cooper? They're the best company you can go with." She went with them too. We're retired. The house payment is really good because if anything ever happens to one of us, we can still pay our mortgage. That's what we wanted to do and it worked out great.

Responsive and knowledgeable. I wish the tax forms appeared sooner. Everyone is pleasant and the web portal is easy to use, although a little slow and the comparison links do not always return results. I am satisfied and content with this lender.

My Mortgage company has been for the past three years with Mr. Cooper as lender. The experience has been a very good one. I would recommend Mr. Cooper to any of my friends. Whenever I need to speak with a live customer they are available and that makes a good impression of the company.

Both of my loan consultants were really great all the way of the process. I would do this again. Your employees were great to work with. Good company. Process was easy. Correspondence between your company and myself was painstakingly easy.

The refinancing experience was great - everyone I've been in contact with was very professional, knowledgeable, considerate and facilitative. The team made the whole process transparent and easy to follow. I highly recommend Mr. Cooper for all your refinancing needs. Thank you so much Mr. Cooper!

We were so pleased with our process. Everyone involved kept us aware of every stage of our refinance. We even had someone come to our home to finish the whole process. This is the second refinance we have had and couldn't be more happy with both outcomes.

Don was my rep and he was very good and knowledgeable. We had a very good experience working with him. The process was very simple. We're fortunate to have good credit and things sped along very quickly. It was done within a month. We were surprised when they wanted to close that it was that fast. Everything was sent electronically. We just filled out the questions and sent them back. The only thing was I was not happy that Mr. Cooper sold our loan. I really wanted to stay with them.

My refinance was handled through Marvin **, and he was assisted by Trish **. Both worked fast, and very efficiently, and my re-finance went through very quickly. I would definitely recommend Mr. Cooper to my friends because of the excellent manner in which Marvin and Tricia represented Mr, Cooper. They are excellent representatives for Mr. Cooper!

After receiving the loan (the service up to and during the loan process was fantastic), I had questions about my monthly payments. I called and talked to a customer service person and she had no idea what I was talking about or how to answer my very simple question. When I reached out to the two people who worked with me through the process to see if they could assist, I never heard back from them

Start to finish was easy and fast paced thanks to knowledge and friendly staff. Staff was willing to work with me. They took calls and kept me updated. Staff had great communication start to finish. Was able to make use of multiple kinds of contact including phone, text, email, and mobile app. All forms very useful and user-friendly.

This is the second refinance through Mr Cooper, both times have been so easy and convenient. I have had such an amazing experience and the people I worked with took the time to explain things I didn't quite understand as this is my first home.

I was denied at another bank but Mr. Cooper found a way to make it happen. I wasn’t able to get the cash but I was able to pay off major debt and increase my credit scores and save money monthly. This was the best decision I made.

We chose Mr. Cooper to refinance an existing loan. We liked the quick service. Customer service was professional, they were not pushy, and they knew their answers right away. My husband is the finance guy and he trusted them. So far, we have lower payments and different interest rate.

The process with Mr. Cooper was relatively painless and the application didn't take long. I liked both of the gentlemen that I worked with. They were both very pleasant, helpful, and patient. They answered all of my questions. Anything that they couldn't immediately answer, they got the answers and got back to me quickly. My experience was positive.

When we originally bought the house a year and a half ago, the company that we worked with to get the mortgage from sold it to Mr. Cooper. Then somebody from Mr. Cooper called us to tell us that we could potentially refinance. It's been a great experience.

Everything's alright with Mr. Cooper and it was satisfactory working with the rep.

There was a nice gentleman by the name of Hank from Texas. He put me through the whole process, and told me exactly what it entailed. And that was when I decided just to go forward. He was very thorough. Because I know that everything’s in the computer. He would hesitate and say, “Well, let me look at that.” So he would find the answer, and he would tell me exactly. I would ask him something else. And I know he went back to the computer. I knew that he was doing his job thoroughly. So, I was very satisfied. I haven't gotten any paperwork pertaining to the new system, or if it went into effect. But the other one was closed. And I was supposed to get some more paperwork and I haven’t received anything. Outside of that, everything looks very good. And I feel very comfortable for the simple reason that my taxes and insurance are paid. And it lowered my monthly payment substantially. I’m very satisfied with the whole process.

The process all went very quickly. It was easy. They have been great with us. They made it very smooth and simple. Everything went, so far, very smoothly.

The rep answered all of my questions. It was a very good experience. The process was easy and pretty good. We could have gotten a cheaper rate, but our rate was okay.

The portal is easy to use to do everything online. I can log in to the portal and pay my mortgage. The refinancing process went pretty quick. Our mortgage went back to a 30-year loan, which is kind of, “Ugh.” But the refinance lowers your payment with a lower interest rate. We'll make it up on the back end.

I got something in the mail explaining that it's a good time to refinance based on where the market was. I reached out to Mr. Cooper and it sounded very good to me so I decided to go with that. Customer service was pretty awesome and they answered everything that I requested. Everything was speedy and everybody worked well together. It was a very good experience and I had no issues throughout the whole process. I got a very good deal.

It was a very easy process. They were easy to deal with. Mike is our loan officer and he's nice. He answered all the questions that I had. He's great.

Everybody was very helpful. The process was really easy. Everything went great.

I've been with Mr. Cooper for a while now. I ended up doing a streamline refinance after six months with the new loan because interest rates had dropped. The application process went smoothly and it took a month or a little bit less. Everybody was good and they kept me informed. Even after I got passed on to the next person in line, the initial gentleman that started the process told me that I can call him at any time throughout the process. After the process was done, he sent a thank you letter for doing business with them.

I recently had a flood at my house. My insurance company State Farm sent me a check. I had to have Mr. Cooper sign the check. So I called Mr. Cooper to see what department and where to send the check at. Then the lady on the phone asked me how come I haven't tried to refinance with the low rates. Then that just led from one thing to another. She sent me to a department. I talked to this gentleman and he went through the whole process and everything went really smooth and turned out great. The customer service was fantastic. Whatever they said or promised, they came through. I would definitely recommend them.

I was interested in refinancing 'cause the interest rates are gonna go up and to consolidate my debt before the interest rates go up. I talked to one woman at Mr. Cooper about it. They sent me a thing saying my score was 696. Then I went somewhere else and had my credit run, because I had to cosign on a car for my daughter, and they said it was 744. Mr. Cooper might have given me a little bit higher interest rate because they said I wasn't quite 700 on my credit score. I just took their word for it. After that happened, I questioned what occurred.

I had a representative work me through online type of application, which was very helpful to me. Then I had a second level person that handled my loan that just wasn't prepared when he contacted me with information and so I didn't like that. I also didn't like that I had to repeatedly put in multiple of the same thing, which slowed the process down. He had questions for me and answers, but he spent half hour on stuff that he should have already known and some things that I had already submitted to him and asked me to resubmit things that were already delivered, so that was off-putting. But the first person really aced the deal for Mr. Cooper. His first name was James. I just like to bring credit to him. I like Mr. Cooper's customer service over the years, not just pertaining to my loan.

The whole thing from beginning to end was absolutely excellent. It was flawless. The customer service was superb.

Refinancing with Mr. Cooper was quick, painless and just the way I like it. Both Maria and John were exceptional. I kind of live-and-die by email, for the most part, but when I call them, they call me right back.

My mortgage was bought out by Mr. Cooper. I refinanced this time to lower my payment and the guy that came out did a great job. The process was convenient as well.

Mr. Cooper has been my mortgage company, and I did a refinance recently with them. I thought it would be easier, but it didn't turn out to be that way. There were certain issues that came up that didn't make it a pleasant experience. I don't really feel that they went over beyond just for me.

We're with Mr. Cooper, and we've always been treated right. So, we decided to just stick with them. Our agent was very thorough with us. He explained everything to where we can understand. He didn’t use any big words.

Mr. Cooper has been my mortgage company for years. Their customer support and the representatives were good.

We refinanced with Mr. Cooper, and everything was great. It was a lot smoother and quicker than the original process.

I got a little bit lower rate on my monthly payment with Mr. Cooper, and that's what I was wanting. The communication got mixed up a couple of times but it wasn't bad.

Everything was A-okay. I worked with two or three reps and I like the way they got back to me. They were sending me texts, keeping up with everything and telling me how the process was going. I'm very pleased with Mr. Cooper and I hope I can stay with them till I get the house paid off.

It was great with Mr. Cooper. The process was very smooth and quick.

I called Mr. Cooper because they did something wrong with my payment. They transferred me to the first person for refinance. The rep was really nice. He was very helpful and calm. Things went wrong sometimes to the refinance but he helped me a lot. With getting the documents they need, the problem is that if you're self-employed, it becomes very hard. But if you’re a W-2 person, it's pretty simple. Mr. Cooper is a very good company. So, I would recommend people to refinance through them.

Mr. Cooper is very pleasant to deal with. They answer all my questions promptly. If they don't know the answer, they give me to somebody who does.

Everything with Mr. Cooper is great, the I had with my rep Chris kicking this off. We called them about another issue and we went forward with his recommendation. The gal who helped us close was fantastic as well. We didn't have to have an appraisal so that was great. We've had a couple small issues with the tax account but small things are all easily managed. We also had an issue with our automatic payment that we were doing on our side. Chris helped us do that. But it was all handled.

I have only one complaint regarding my refinance. I was told that the amount that I charged on one of my credit cards to cover the appraisal would be covered by the payoff of that account, but it wasn't. So, I still owe that amount on that card. Otherwise, I'm happy with the representatives that I talked with, and particularly Ray **, who suggested the refinance in the first place. He was very helpful and kind.

We were extremely happy with Mr. Cooper. Everything was very smooth. The transition was very fast. I refinanced for 15 years and it's making my life a lot easier.

We did a refinance with Mr. Cooper during the holidays and the communication was great. Nick, the gentleman I dealt with, was easy to get ahold of. The whole process was around a couple of weeks and I was very pleased with the new rates and terms. Overall, it was a good experience.

My experience with refinancing my home was painless. Everyone worked diligently to make it happen. Step by step everything was explained to me. The closing was perfect. After buying my home three years ago, I was apprehensive. Thank you Mr. Cooper for doing such a great job.

Mr. Cooper had contacted my wife initially about a refinance, and the gentleman that was working with her through that process was awesome. There was a little bit of an issue with the underwriting process though. We didn't feel that we were getting the answers in a timely fashion and some things that we needed to provide seemed a little bit out of sorts. But the gentleman helped smooth things over and expedited the process. When we got the appraisal, we realized that we had more. We didn't have to take it up to the 80% limit, but we were able to hopefully roll into another extended debt that we had had that we wanted to roll in. The original gentleman that we had was very helpful in getting that to be put into the paperwork.

I was very pleased by the way the loan officer made the whole process of re-fi. easy and understandable. Whenever I had a question, he was spot-on with the answer...right away! The whole team was very adept at what was needed to achieve the end result. I'm very pleased with the results!

The process went very smoothly. We had quite a bit of contact, like updates as far as when things would need to be completed, or updates of when the closing date would be, or any documentation that they needed. It was much simpler than I thought it would be and we're very happy with the whole process. Everything was done in a timely manner and I recommend Mr. Cooper.

Every person I had contact with was amazingly helpful, considerate, and kind. It was a wonderful experience which is not normally something I say about paperwork and terms and phrases I don’t understand. Everyone was so patient with me and explained everything fully, in terms I could understand. I would most certainly recommend Mr. Cooper to anyone needing a refinance loan.

Our Loan and processing officers, Toya and Yvette, are fantastic. They made the ENTIRE process worth the hassle. My biggest complaint is that we had to change our closing over 5 times and were over 120 days out. This was due to computer glitches, lost files, and incredibly flaky appraisers. Consider this a warning. DO NOT, if at all possible, use the appraisal service through Mr. Cooper. Hire your own or you will regret it. We went through 6...yes, SIX appraisers before getting one to actually take and stick with the job. I wish Mr. Cooper would offer us the close on-time guarantee they like to tote. Maybe they will? It is only because of the processors and Mr. Cooper's software that 5 stars are given. Those ladies who helped us through the loan and closing process need raises, bonuses, and a trophy because they are 100% amazing.

The reps were quick and knew what they were doing. Mr. Cooper did the process very smoothly as it was.

All of the employees whom I dealt with from Mr. Cooper (during the process of refinancing our home loan) were pleasant, helpful, professional, and well trained. I would use this company again and would recommend it to others. Thank you, Lori **

My only issue with the re-fi process is that they kept coming back to request more documents. I would think that they have a standard list that they use all the time. Overall the process was good but underwriting slowed it down. Plus they operate only on Pacific time. They forget that there is more than one time zone in the USA.

Kevin ** & Kathy ** made it a very easy experience. It was done quickly. They stayed with me all the way through & also followed up with phone calls to make sure that all had gone well. I am very pleased with the 'team' that I worked with. I always felt they were there for me. I love Mr Cooper. I have been with them for years now. Would not go anywhere else.

Without a doubt the BEST experience I have ever had with a home loan. From start to finish was 12 days. Beat that. Everybody was fantastic to work with and very professional. Absolutely 0 complaints about anything. Closing attorney was fantastic also. Couldn't be happier. Many thanks everyone.

It was a breeze going through with Mr. Cooper. It was a challenge that I had given my husband because he wanted to retire. I said, "Okay. We need to refinance the house." And the next day, the mortgage papers came that had the refinance number on it. And we were done within 30 minutes. We were preapproved, locked in to our rate. We closed in less than 30 days, because we learned that I would have to have surgery that would affect my ability to sign the papers. So, they pushed through. Signed, sealed, and delivered.

Professional staff and the most efficient refi we have ever done. We highly recommend Mr. Cooper. They were easy to reach on the phone and their online system was intuitive and easy to use. Rates were very competitive and loan signing was a breeze.

Mr Cooper offers a stress free, smooth transition for all your home loan needs!!! Pleasure to work with true professionals! I like that they answer all your questions. I would like to thank Mr Cooper again for making me feel at ease through the whole process!!!

The follow through is a little questionable. Mr. Cooper had some sort of snafu with their email. Once my loan was approved and a closing date had been sent, I started getting a series of emails saying that they needed more documentation. When it came to the closing, there was no real follow-up phone calls prior to it. So, the closing date was set and I had to reach out to the company to ensure that the closing date was, in fact, still gonna happen. Nobody reached out to me the day before to say, “Okay. Everything is set. And we'll see you tomorrow morning.” So that was a little odd, given the fact that we were looking at almost a $300,000 loan. When they're dealing with numbers that big, they should be a little bit more hands-on. There were some definite disconnects between the folks that were originating the loan and the folks that were doing the closing.

My recent refinance experience was very positive. My first contact, Torrey **, was the utmost professional. Torrey helped streamline my refinance experience with his vast knowledge of the lending process, his friendly and upbeat manner, and his quick response times. He was easy to contact, and he kept me promptly updated and on course throughout the process. It was a real pleasure working with him.

Fast service for our refinance. The app and website were both very user friendly. All employees that we dealt with addressed any concerns immediately. The entire process went very smooth, even with current Covid restrictions and the fact that our refinance was at the holidays.

The whole process was easy and quick. Everyone involved was friendly and knowledgeable. Saved me a ton of money while reducing the length of my loan, and removing my escrow as requested. I would gladly recommend Mr. Cooper to family and friends.

Ezequiel was the best representative we could have asked for. He thoroughly explained the entire process to us and it went exactly as he explained. His professionalism and warm disposition was a perfect balance. Everyone wants to feel relatable, and we definitely felt that connection. We would love to keep doing business with him. Thank you Ezequiel.

Thank you very much for the great experience in getting my house refinanced. It was effortless, the team was great and did all they could do to help in the process and make it go as smooth as possible. Thank you again for all your team has done.

It was a great experience. Both the initial agent Christopher ** and also the loan processing agent, Elizabeth ** were awesome. I would highly recommend them. They were prompt, courteous, and knowledgeable. It made everything go very smoothly. I would give them both very high marks.

Everyone was extremely helpful which made the whole process go smoothly. I'm not a very savvy computer person, so I really appreciated the extra time they all took to guide me through to the finish. The notary was also great..

The experience was stress-free and worth my time! The professional staff handling my loan was informative, courteous, and responsive to my inquiries. I was impressed by how quickly, almost in a day, the assigned loan professional sent me PDF files for my review and signature. And the most important outcome was I did not have to pay anything and received money back in the refinancing.

We refinanced, everyone was very helpful and knowledgeable. I could understand what they were saying. The process was quick, easy and fast. It was very convenient to sign electronically which made things move along faster. I will refer family and friends to Mr Cooper.

I was pleased with the service I received throughout the process. Everyone was helpful, kept me informed of everything that was occurring and let me know what I needed to do next. I feel it was a simple set of documents to complete and the information I needed to provide was easily available. The loan processors I worked with were more than happy to help me with any questions I had. They kept in contact with me throughout the process; on-line, by telepone and e-mail. They treated me with respect and kind understanding. I recommend Mr. Cooper to friends.

I had no intentions of refinancing, as I refinanced in 2020. But the interest was better, especially for the life of the mortgage. The refinance was great, I only had to speak with 2 people, and over the phone. The guy for the closing came to my home and everything was done in a few weeks.

Everyone was great at handling this for me. They went above and beyond to get this started quickly and finished just as quickly. Everything was handled very professionally. I had to get this done in less than a month and it was done in about half that time.

I closed on my refinance at the end of November. Everything went fine up to the closing, loan officer got a great rate, understood what I wanted to do and got things moving along. Part of the refinance was a refund of $1,500. The day of the refinance came and went and still no check. I have sent notes to the loan officer and sometimes I get a note saying he is working on it if I hear from him at all as I guess I am old news and he moved on, called corporate, no help and now I have to wonder if I was lied to especially in a legal document that I signed at closing. Where is the money.?

I tried to refinance my mortgage. It was held up because I needed to get a death certificate to close. By the time I got it the loan had closed. The loan officer did not call me to tell me it had closed. I spoke with Frank ** who told me and then offered to help me try again and this time it went through.

Excellent experience from start to finish. Because our the current COVID-19 situation, I thought it would take much longer to process and finalize the refinance loan. But it moved along as estimated. I would like to give a special thanks to both Mike ** and Elizabeth ** for their professional customer service and communications throughout the loan process.

I am so appreciative and completely satisfied with the attention, consideration, patience and quick processing given to me every step of the way! I am so thankful for having chosen to stay with Mr. Cooper for my mortgage and refinancing needs. I can not thank them enough for their kindness and encouragement. What a joy and relief!

We've been with Mr. Cooper for years. I worked with Jason and a lady and they were both very good. We made one payment already. All good, so far.

Everything seemed like it was appropriately disclosed in the manner and the time in which it was supposed to or needed to be. Although, it could be more palatable to people if they go through the fees because I had to kind of figure that out myself saying it would be worth it. But everyone at Mr. Cooper that I worked with was honest and transparent. Everything was up to par and they told me exactly what was going to happen. They also followed up and if there was something that was missing or some information they needed to know, they emailed and called. They made sure that not only did I have something in writing but they would follow up with a call to ask if I received the email regarding information that was needed or if that information had been received and in process. There was no confusion on my part along the way as to where we were and what was needed or what had already been gotten.

There is NO better company I know that has been as helpful and informative than Mr. Cooper. I am absolutely happy to have them as my mortgage company. I will recommend them to anyone family needing a home! Thank you for always being there and helping My family plan for a better future!!!!

Refinanced our home and the service was o.k. They kept changing my loan representative which caused my husband's credit report to be run 4x giving him a hard mark on his credit report that had to be disputed. Other than that we got it done in 90 days.

I like Mr. Cooper's rates. It was half of what my rate was before. So, it was good. When I called in, I spoke with the first loan officer, and he was very helpful and knowledgeable. The second loan officer that I dealt with that completed the process was also very professional and knowledgeable.

The rep that I'm dealing with is very good and helpful. He helped me a lot going through the process. Mr. Cooper is a very good company overall. These people are really good with whatever they’re doing. They were nice people to work with. I was very satisfied. I recommend them to anybody that I know. I've recommended them to my brother and he's already with them.

I have had two mortgages prior with different companies, and Mr. Cooper was leagues above that. They have a phone number that I can call when I need something and the rep calls me. She basically did everything for me. I had to do the bare minimum. So it worked out fine. I switched my 30-year mortgage to a 15-year with an interest rate that was about half what it was. That was taking advantage of the market and the timing was good. Overall, working with Mr. Cooper was pretty simple and straightforward.

We refinanced with Mr. Cooper because the rates were lower. The process went very smoothly.

I refinanced through LoanDepot and they turned it over to Mr. Cooper. Their loan people are very pleasant. Taylor was one of them as well as some lady that I was talking to. I really appreciate all that they told me. I wouldn't have known about having to reduce my interest without them calling me. Mr. Cooper has been really nice to me. They gave me the money back from my escrow and there was one month that I didn't have to pay my mortgage.

It was a fairly easy process with Mr. Cooper but I personally like to do all of that kind of business in person, sitting across the desk from someone. I'm not comfortable doing financial stuff over the phone and I don't have a computer, so I can't do it online.

Starting with Michael ** and ending with Roxanne ** and the entire team in between this was a very enjoyable efficient experience. Thank you for making this happen for me. It was so very stress free and life changing to be able to preserve our investment.

Hi...I was completely satisfied with the ease of this refinance. Everyone I spoke to was helpful and professional. I would definitely refer to people I know. Special thanks to Chris **! Thank you so much for such a pleasant and fast experience!

The guy seemed honest and kept his word, and it seemed his company would be a good one to do our refinancing with. They called us a couple of times and informed us what they were doing, what was going on, how things were going. So, we were very happy with that side of it. Everything went well. We didn't have a loan payment in January. And with taxes, it kind of helps a person out a bit. If somebody asked me about Mr. Cooper and if they were going to refinance or something, I would recommend them.

A very big THANK YOU to Chuck ** and Anthony ** for making my refinance process quick and easy. Definitely 5 star service, and would highly recommend Mr. Cooper for any home loan needs. They made my refinance happen in 3 weeks.

I cannot emphasize nearly enough how THANKFUL I am in this refinance completed process. I'm most sincerely in Gratitude to TRACY **, for making a stressful situation often overwhelming for me into one of confidence and elation. I'm ever so THANKFUL it was TRACY who picked up my call. She not only is Extremely Competent, Savvy, Exemplary in Service, Tracy has been so tried and tested and Proven: Patient, & Encouragement Supportive that She is Top Rank in all levels of Expertise...Rates 15 out of 10. Thank You to all levels of support throughout the entire process. My Family is Blessed. God Bless All of You!

I was just calling for information about a refinance for debt consolidation. Nothing could have been easier. My original contact was very informative and helpful. We were able to get started right away. The app made tracking progress and knowing what to do next stress free. We have closed and are in a much better financial position. I would highly recommend Mr. Cooper for all mortgage needs

We recently refinanced our mortgage with Mr Cooper. We were assisted by Margaret ** a home advisor. She was very helpful and patient throughout the process. Taking the time to communicate with us, and making sure to answer all questions we had.

I had no idea how refinancing was done. Justin & Anthony made it an easy process and we're able to help me save a nice amount on my mortgage payments. Everything felt catered to me and I would highly recommend anyone to look into refinancing if you're a newer/younger home owner.

My wife and I could not have been happier with our experience refinancing our mortgage with Mr. Cooper. From the initial quote with Catherine ** to the final approval with Annie **, it could not have been easier. They got us into a product that worked best for our situation and we closed within 1 day of the original estimate. Happy to be using Mr. Cooper and will recommend in the future.

I started the refinancing process online and then, I talked to an actual human being. They were helpful. But the rest of it was online. It was a good experience with Mr. Cooper. They seemed organized, which I appreciated.

We had a wonderful experience with Mr. Cooper for our recent Refi. We had a terrific relationship with our loan officer and the loan process representative. We especially appreciated the timely, professional, cordial, accurate and efficient way every step was handled. We are grateful.

Everything about the refinance process was quick and easy. Our Mortgage Professional Scott ** and Tomomi ** our Closing Specialist were friendly and easy to work with. We are completely satisfied with our experience and would recommend Mr. Cooper to our friends and family.

Service was quick, accurate, and painless. We were already customers of Mr. Cooper, so our refi was very easy. No appraisal required, which was great. I did feel like they could have taken more time to explain things to us, especially their first quote because they were charging points for a lower rate and that wasn't clearly disclosed, hence the 4-star review.

Tracy W. started my refinance and answered all my questions. Amber 2 was a real help making sure the loan process was on track and always answered all my phone calls and emails. I felt very comfortable and confident working with Tracy and Amber 2.

We already had a loan through Mr. Cooper so the process was easy. The rep gave us different options and we picked which option we thought was best for us. He was very quick and responsive. We had a question at one point and he was quick to get back to us to get that answered. We were happy with the process. Overall, it went smoothly and was fairly painless. I would recommend Mr. Cooper. They did a good job and we had nothing but good experience with them.

Refinance went smooth. No upfront fees. Can't complain, other than it took three years to get this done. Last time Mr Cooper would not do it. But they made up for it with the pandemic relief. Wonderful overall experience. Much appreciated.

We remortgaged our home with a lower interest rate, went very smoothly. From beginning of process to closing date was easy and the mortgage team was there with any questions. They followed up every step of the way. Highly recommend Mr. Cooper... Thank you.

Do not use this company. Mr. Cooper was previously Nationstar Mortgage. In December 2020, they agreed to a $91 million settlement for mishandling foreclosures and borrowers’ payments. They added a false escrow account to my mortgage (I pay taxes to the city separately) stating that the city sent them a bill for past due taxes (false).

I found your associates and services to be a very pleasant experience. I am VERY impressed at how quickly and efficiently your company was able to help. I was about to give up after months with my previous lender. I appreciate that you were empathetic to that and so eager to help resolve my problems.

Everything went quick and efficient, it was a pleasure working with the team. For future references I would highly recommend this team to any friends and family. There was no hiccups and they took me step by step in order to facilitate the loan in a timely fashion.

The process was painless. It seems to me to be a bit early for a complete review as I have not yet made my first payment and would like to see how that goes. I am sure it will be fine, but you never know. So far, so good. Overall, I have been pleased.

Tyler and Candice were a tremendous help. They were both readily available and always had a clear response. They made the whole process easy and enjoyable. Would gladly recommend Mr. Cooper to anyone as a result of the diligence and knowledgeable know how of Tyler and Candice.

So very Happy with Mr. Cooper!!! Brandi ** has been my contact and has been very helpful to me!! I would definitely recommend Mr. Cooper as a Mortgage Choice!! I have absolutely made the right choice and will continue to stay with Mr. Cooper!! Chris ** was my original contact and was very helpful in guiding me as well!!!

The refinance of my home with Mr. Cooper went very smoothly from beginning to end. Everyone I spoke with was very knowledgable and helpful. The whole loan process was done in a timely manner. If I had to do this over again, I would certainly choose Mr. Cooper.

My wife and I refinanced our home during the end of 2021. Mr. Cooper secured us a fixed rate that was the lowest of six banks, and the application, documentation, and closing processes were incredibly smooth and quick thanks to a combination of knowledgeable professionals and a convenient app. Shockingly smooth, and no surprises. In fact, of the 15 real estate deals we have been involved in during the past 30 years, our experience with Mr. Cooper was by far the smoothest and quickest. A special shout-out to representatives Anthony ** and Payal ** for their guidance and responsiveness.

To all the staff of Mr. Cooper was very thorough and knowledgeable. For any questions I have they attend in a timely manner with a solution. Everybody that I spoke to are very pleasant. They were there with me from start of the loan process to the end. I am very satisfied and look forward with their business,

Had a great experience with Roy and Rebecca. Only 2 issues I had were 1. When I was signing my housing documents there was no one in office to answer my questions and 2. The notary lost a form and didn't know if i was supposed to sign some documents or not.

The process of the loan application was very easy. If I had any questions, I called Paige and she would answer my question and she explained the process in terms that I could understand. The new loan was completed in a timely manner. Very pleased.

There was a lot of paperwork during the refinancing with Mr. Cooper but the communication with the rep wasn’t bad because I had everything they asked for. So, I didn’t have to scramble for it or send for it. I was amazed that I could do it just by the communication that was available. Everything that was discussed was delivered so I don't have any qualms or any negativity there. Mr. Cooper has great service and hopefully everything is on the up and up because it was that easy.

To whom it may concern,

I dealt with multiple people that never followed up. Was told one rate and looking back realized I was steered into a particular term loan. Also, the lack of follow up and Fees were not the same as explained prior to closing.

The rep was very helpful and the refinance process did not take very long. I was very happy with the new rates and terms. Mr. Cooper was great to work with and people should go for it.

Like so many other Mr. Cooper customers, I did not choose them, they chose me. Since they are buying up mortgages left and right. While I do like their online payment options with them being so easy and convenient, I found their customer service to be very uninformed and unhelpful; many operators giving me conflicting answers and information. I discovered this when they entered my Homeowner's insurance premium of $1300 into the computer as $300. Not only did they underpay my insurance, putting my policy at risk of being canceled. This caused my escrow account to be vastly miscalculated, which put the account balance in the negative after the $1000 shortfall got paid. Forcing me to replenish the account with $800, so my taxes could be paid. While I understand human error is bound to happen, getting this straightened out took about six weeks total.

Terrible unprofessional experience. I have owned four homes over the last 25 years and currently own two. My loans have been sold and transfered to other companies many times, and never have I run into so many issues. I am entirely paperless in all things, so when their spam looking junk mail arrived in the mail it was properly thrown out. Apparently unlike other brokers they don't have the ability to continue my auto payment after picking up my loan, so because of their inability I missed 2 payments. It wasn't until I looked through my bank records and determined I never paid my mortgage that I started investigating and determined what happened. A completely unacceptable experience. I will never ever use them on purpose and pray that my loan is sold to a real mortgage company with a higher level of professionalism and abilities. From my experience they are not to be trusted.

Jonathan, the rep, helped us refinance through Mr. Cooper. He was very energetic and always had a smile. He always called back whether there were any questions or not, and to see how we were doing. Even after the transfer of refinancing, he called back and emailed me. If Jonathan hadn't stepped in to correct an issue, there was a person there that let the ball drop. My wife and I were ready to cancel because what Michelle was supposed to have taken care of should have been done within 48 hours. When we were calling over a week later, she never followed through on anything. So, I called Jonathan right back and he asked what they could do to save it. I told him to handle it and it would be saved, and that if Michelle was involved in it, he could forget it. So, he was the one that took care of it from the get-go and at the end. I've already passed his name to a couple people that were thinking about refinancing.

The communication was very good and the process took about three weeks. It was a very good experience. I mainly spoke with two people and I was very, very pleased with their professionalism, patience, and understanding. They spoke like a friend. They made me feel like they had our best interests.

When Mr. Cooper redid the escrow, they had thought that our property taxes were half of what they were. I started talking to Robert who had told me that the interest rates were lower. So I submitted an application and they contacted us for an appraisal. That was all done through Mr. Cooper and then for the closing, we had a notary come to the house, which was great and it worked out fine. So everything was smooth. Everything was good and very professional.

Everything was easy. Everyone was professional and knowledgeable.

I've had a pretty good experience with Mr. Cooper. It seemed like a good company. The reps were helpful and did all the work.

The process was time-consuming but very easy. The people that we had working on it were wonderful. I would do it again. I really like Mr. Cooper. They stand by their clients and the people are very pleasant to deal with.

Fast, simple and efficient! Easy to upload documents and follow the step-by-step process on-line with constant updates. From loan origination through the whole process, Mr. Cooper had knowledgeable, helpful associates available on the phone and through e-mail to make refinancing my mortgage a quick and easy task.

Having to go through simple steps in the process of refinancing our house, did not have any complication with paperwork especially doing everything online. I appreciate the excellent help from the people who helped with the process, very courteous. Thank you. Mrs. **

I have been with Mr. Cooper since they originally acquired my loan several years ago. Based on my customer service experience over this timeframe, I chose to refinance with Mr. Cooper. After securing an interest rate, at that point I was well down the path of facilitating the refinance process with the Mr. Cooper team. Their representative was helpful and informative. Having been a long-term customer, I expected the closing costs to be less as nothing changed except the term and rate. My experience was good but very disappointed in the amount of money spent overall in facilitating this transaction. Josh

When I applied for my original mortgage through Mr. Cooper, they came through and they closed very quickly on my house. I was very happy with all that, so I naturally went to them pretty much first for refinancing. The application process took two weeks at the most for the entire process, then it took another two weeks to get the loan process completely finished. Their service was exceptional. I worked with Elizabeth and she was very knowledgeable about the process. If she didn't know an answer to one of my questions, she was very quick to find it. But I didn’t have many questions that she couldn't answer right away. She was also very helpful as far as giving me a couple different options and she said what she thought might be best for my situation. After reviewing those, I agreed with her, so that was what I ended up doing.

Not having been raised with a computer or the internet (76 years) I find it amazing on how much can be done via computer and never pay a visit to an office. I do say one must trust and have confidence with the business one is dealing with via the internet and that is the case with Cooper. I ran into no problems in my dealings and the person handling my refinance was there at all times to clarify and move the loan along. Kept me well informed. Thank You.

At first, I didn’t call about refinancing, but a message from your company saying that my hazard insurance had been paid. Not knowing your terminology, I called asking what is hazard insurance, only to be questioned about refinancing my house, which I had lived in less than a year. The procedure went fairly smoothly, although some communication & terminology was lacking between your broker & myself, as I was turned over to the final person to finish process.

After 12 years with them on time somehow I missed a payment or rather late two weeks. I called their Customer Service Department right away and brought account up to date. Then asked if I could talk to someone because it was just an honest mistake. My credit rating is around 800. Customer Service assured me it was within the time so it wouldn’t be any problem and l didn’t ask any further questions. To my surprise, my credit dropped 80 points. Well, I’m going to refinance soon but NOT with them for sure!

Best refinance experience. Daniel and Amanda made the experience smooth and anxiety free!! Would recommend them to my friends and family! The education provided was also superior. I am a more intelligent consumer as a result of the refinancing process.

My mortgage was recently acquired by Mr. Cooper. What I really liked straight away was the dashboard with all your loan info. Anyway, I was slightly annoyed at first because I was just about to finally consider a refi and thought it was going to be a huge inconvenience to refi with the change to my mortgage company. That couldn’t have been further from the case. It was super easy, barely an inconvenience. I was able to complete almost the entire process on my cell phone. It was very straightforward and simple, as well as expedient.

It’s was one of the best experience I have buying are a house and ref. The man was best. I was going to wait for next year because what other people tell me. This man walked me through it. I am thankful for him. Thanks again.

The refinance process went very well; the Mr. Cooper staff members that I worked with for weeks were extremely courteous, competent and very helpful. I completed a lengthy and comprehensive survey on this subject already.

I have good experience with Mr. Cooper representatives Shannon ** and Beth **. Both are very knowledgeable and professional in handling my refinance offer. Even though the process took little longer than I expected, I was able to communicate with them during the process and they keep updating the status about my refinancing offer.

They were good communicators and everything seemed good. They told us what to expect. They had us on the website checking the status of stuff and what we needed to submit. It was all really clear and helpful. Then they got the notary person to come. It's been really smooth, very nice and easy.

The market conditions led me to inquire about refinancing, and Mr. Cooper was holding our original loan, so they were able to make it a streamlined process. It was simple, clean and accurate, and there’s been no need for anything to be corrected. It was all handled right the first time, and the guidance we received was professional, courteous, and spot on. I'd tell people to seriously check their offer, and their service has been the best so far.

Everyone was very nice and they explained everything during the whole process. The processor helped fill out the forms step by step. Everything went smoothly and the closing happened within the month. I chose to get money out of the equity in my home. The money was sent promptly. I have never had a loan refinance be so easy.

Everything went smooth and quickly, the loan officer did an excellent job. She kept us up to date in every step of our loan. It was the fastest loan I have ever experienced. The signing of documents was also done very quickly.

I really appreciate help that I received from the agents at Mr. Cooper! I have been with Mr. Copper for a few years now. I really feel secure with them! Thank you for all the hard work that you do and I would like you all to know that I really appreciate all the help that you have provided me and my family!

Have been a customer for many years and refinanced several times in this period. Every experience has been good - from initial information gathering to close. All employees which assisted in the refinancing process were knowledgeable, helpful and maintained good communication throughout.

Our Transaction was excellent, both Joey ** and Dillond ** were very helpful, skilled and professional. Everyone we dealt was friendly and knowledgeable. Thank you for a great deal. Have a blessed Merry Christmas and Happy New Year!

Experience was beyond great start to finish! Everything ran very smoothly. The first person we spoke with, Jeremy, was helpful and informative. All of the things he said were accurate and actually turned out better than he said it would.

I refinance my house to consolidate my high interest rate loans and credit cards. Mr Cooper came through for me after being turned down by three other Companies. Met with me out of state to close on the loan. Thanks to the Cooper team.

The guys at Mr Cooper were great in helping us get a FHA loan to lower our interest rate. They went above and beyond. Every time we seem to run into an obstacle, they would handle it and always kept us updated about everything. I would recommend to everyone.

Overall, the experience was fine. Will probably not use again because of the points they charged for my rate. I was pursued by the initial loan officer who called me to let me know that rates were increasing daily. That was extremely helpful.

I was already with Mr. Cooper for years. I needed to refinance and they worked with me for a great rate. It was a month and went smoothly. Josh ** was very nice and accommodating. I got my payment down and I owe less. I was able to pay off some debt.

I've been a customer of Mr. Cooper for four years already, and it's my third time refinancing. It was a painless experience. That was why I did it again. Lower interest rates made sense to me. It’s a simple process, and the entire thing took about a week. The reps were very helpful. They did what they could. They had to jump through certain hoops, but they tried their best. They were willing to work with me. I had some doubts during the process and they met me in the middle, and that meant a lot to me. I needed to get some information from my job and they were asking me to get it to a system that I had never heard of before but the lady that asked me that question contacted my HR and found out more information and more about that program, and I was able to get that information she needed because she did that legwork. Otherwise, I would have not continued. I'm happy with the process overall.

I really appreciated loan officer Cynthia ** and loan processor Jeff **'s efficient and caring manner helping me get through this transaction with zero complications. This refinance closed quickly and on time though I signed my docs out of town. Every aspect and expectation was clear and concise.

The first person I contacted to refinance my loan was Jasmine **. Because of her excellent customer service skills and her knowledge of the refinancing process I felt comfortable with proceeding and your company obtaining my continued business is really due entirely to her and her wonderful communication skills.

Dealing with Mr. Cooper and the two individuals that I dealt with was an absolute pleasure.. They helped me throughout the whole process, explaining everything along the way. I was extremely pleased with how everything went especially the professional customer service and the overall quickness of how the whole process went. Daniel ** and Frederick ** both did a phenomenal job and made everything seem so easy, reassuring me along the way. Thanks!!

Stop the unstoppable refi insurance jack**. I've received 1 or 2 a day. Contacted 1 and it's stupid, lose a foot or leg...really? Please stop the ** you think I am. Stop the stupidity. Stop calling me. Stop the I think you stupid.

Mr. Cooper is a great company to work with. They have held our mortgage for at least 3yrs and we went back to them to refinance. They are all very professional, knowledgeable and extremely pleasant to work with all along the way.

Wanted to take a moment to acknowledge Mr. Cooper on an outstanding and seamless refinancing process. Not sure of the normal time line in getting it done, but from our initial call until closing was right at about 6 weeks from start to absolute completion. We did have all of our paperwork handy and at the ready. We could have not been more pleased with the process. Mr. Cooper knocked it out of the park! Kenneth F. and Kristen W. did an excellent job of facilitating our application. I would like to acknowledge their excellence! Job really well done!!

Went so smoothly and effortless precision! Had a good communication line with anyone I talked to. The people were helpful and polite. I had a really weird work schedule and my people were accommodating. They said what they were going to do and then did it. What more could I ask for? Great experience with Mr. Cooper!

Mr. Cooper's application process was very long. The first one took a couple of days and the refinance one for the lower interest rate took over a week. Their reps were very nice though. I would suggest that whoever calls to lower the interest rate, they need to have everything right there to do it all. Overall, I had about five people, and they were like, “Oh, we got to contact these people, or do this. And now, from here, we got to go here. From here, we got to go here.” Then the person that notarized everything had to come out. To make it easier, they could say, “Hey, I do it all. Let's get it done.”

Poor communication and lack of knowledge of the paperwork process communicated by the representatives appointed to my loan. Not a great experience. If I wasn’t an existing customer, I would have switched to a different mortgage lender. Clarification of the steps and the path forward needs to defined at the beginning of the loan process.

We recently refinanced our mortgage in order to use some of our equity to help on a project that will enhance our home ownership. Jess ** was extremely knowledgeable and helpful in helping us achieve our dream. The process was so easy and required minimum work on our end. It was a fast and simple process and we couldn't be happier with the service that we received from Mr. Cooper.

I had a very pleasant refinance experience with Eddie ** from Mr. Cooper, he was so much help and explained every doubt I had to make sure I understand. He was able to make the process fast and smooth. I would definitely go back with him when I’m ready to refinance again.

When I applied for refinancing with Mr. Cooper, I questioned them about the credit check with Macy's which was worth $40. I was already a Mr. Cooper member and I asked the rep why he had to question me too much on the new loan when I have all my papers with them. But the rep I dealt with was excellent and he discussed the protocol with me. I also liked the way he explained the process to me. It was not in a rude way and it was a good conversation. Aside from that, I was given excellent guidance and they responded quickly if I needed them to explain. When I'd call them, I'd get a voicemail, then they responded. And they felt sorry that they didn't call back at once. It was a good process but it should be so quick that they should have responded quicker. And the response for the paper should also be improved as it took us three weeks to do. Other than that, working with Mr. Cooper has been really great.

I worked with Boo and he was very attentive. The guidance I received was pretty thorough and all in all, my experience with Endurance was good and seamless.

My rep was absolutely fabulous. He answered all my questions and got back with me as soon as I had a question. He was very informative. I got a lower mortgage rate and mortgage payment. Go ahead with Mr. Cooper.

I previously had a mortgage with Nationstar and then it went to Mr. Cooper. When I refinanced, I've been happy with them, so I decided to stick with them. I'm one of those people who has avoided a computer and so we did everything by telephone and paperwork, going back and forth.

I've been divorced for 10 years and the initial person I talked to at Mr. Cooper put me down as separated. So, I had to come up with all these documentation proving that I was divorced and was not paying any child support or alimony, and my name was off the house. I had to do a little jumping through hoops to find all these stuff. It wasn't that big of a deal after I figured it all out. I got all the answers I needed during our discussion and got a lower rate for the refinancing. I’m happy with the experience.

I did the refinance with Mr. Cooper and they paid off my truck. Dealing with the reps went smoothly.

The reps did a good job with the application process and I have lower monthly payments by working with Mr. Cooper.

The refi process moved along okay and I had good guidance. I wanted to lower the interest rate on it and I managed to do that. I’m continuing on what I was doing for the last years with Mr. Cooper. But I would like less mailings from them because that's annoying. They keep selling me life insurance stuff whether they're attached to their company or not. They say Mr. Cooper on it somewhere. The deal was done and I don’t need to hear from them unless they send me the bill and my monthly statements.

Great experience. No complaints. Charlie N. Was a great person to deal with. Very helpful and understanding. Was able to answer all my questions. If he couldn’t he figured it out and told me the next time I called or told me who to talk to. The underwriter I think Olivia was her name. Very good also. A little hard to get ahold of but very knowledgeable and easy to talk to. Thanks again.

From the first person I spoke with to the person who actually processed things, they were all nice. Refinancing with them was easy. Everything that was sent was really simple and quick. We were supposed to close within six weeks and within 10 days, we were done. I wish the rate was lower but we went with a 30-year instead of something a lot less, so it was fine. It helped us and that's what we needed.

I talked to Ricky and he lined me up and brought my payment down. He was a gentleman. Him and the lady were both very polite and professional. I was pleased with the whole process.

Everything was fine. All the reps were really nice. If I had a question, they got right back to me. They will stay on top of things. They informed me every step of the way. The guidance was great.

First time refinancing for both me and my husband, and both of us have nothing but positive comments for Mr. Cooper's agents and overall process. They made everything very easy and saved us a lot of money!

Going through the process was easy. It was quite fast. Both gentlemen that I spoke with handled it great. They explained everything over and over to me so I would make sure that I got it right. The APR, all of that was good. I was really pleased with them.

This is long overdue, but Heath was exceptional at facilitating this process! He tirelessly made strides to ensure our business transaction was completed on time! Really loved working with him! Our loan closed on time and it was greatly appreciated!

The application process with Mr. Cooper went smoothly and the representatives we worked with were excellent. Our new rate fit us well. It helps out a lot with our budget.

We had a good relationship with the representatives from Mr. Cooper. The application process was very clear. We were very satisfied working with the company. We first hesitated in refinancing, but the rep explained the whole procedure and the outcome very well. It came out just the same way she said it.

I really liked Mr. Cooper's representatives that's why we went back with them and we refinanced again. The process was easy. We had some issues getting some of the things that we needed like a check stub. Everything is done electronically. It took us a little bit to figure out how to get that stuff. Since refinancing, our monthly payment is going down, which we needed. The first time we refinanced, we paid off a lot of debt. Our monthly went down because we got a better interest rate. So, that seriously helped. Then we got everything paid off pretty much. I even paid off my car. It just put us in a better position financially.

I refinanced with Mr. Cooper because of the service I had before. Their representatives were very good. Getting approved didn't take long at all. Within a week, we had everything going. It was a very smooth transaction.

Nationstar and Mr. Cooper merged together. They’ve been our mortgage company for almost 20 plus years and it's always been a good relationship. Then I kept hearing news that the interest rates were going down and then trying to come back up again. We were at 5.75, a 20-year fixed rate, and we decided it was a good time to refinance the house and get a little cheaper rate. We started checking around and decided it'd just be simpler if we just go through them to refinance instead of starting from scratch again. The representatives knew on the top of their tongue exactly what we needed and then could answer all our questions.

The reps were fine. But I had to send Mr. Cooper way too many papers. Some of that crap didn't make any sense to me. The process took a couple of hours. I'm paying mostly interest. The down principal that I actually apply to the house is like nothing. It doesn't reduce the balance very well at all. I'm not pleased with that. It's typical damn finance mortgages. It's always money, money, money, and we're the ones who gotta pay it.

Since refinancing with Mr. Cooper, I was able to pay off some debts and credit cards, and get some fixtures in the house. I got some good contract estimates, it's just now is a little busy with the holidays. Everybody is kinda overpricing so I’m trying to wait till next year and things slow down a little bit so that the labor is not so high. I also got 1% off of or three quarters of a percent off of my interest rate, which over 30 years, is a significant amount. I was also able to bring the loan down to 25 years and that's something that I've wanted to pay it off faster. 100% satisfied, very professional, very informative. Everything was phenomenal.

Their rates were good and the whole procedure went excellently. They were very professional.

Mr. Cooper's representatives are good.

Please review the following recorded conversations with Fidel and Ms. ** that should be saved on your company server. My complain is in reference to Mr. Cooper’s staff in arranging or scheduling our closing meeting. I was not kept informed and was not made a priority. The customer service provided was subpar. Excuses made by Mr. Fidel and his supervisor Ms. ** along with passing the blame is simply unprofessional.

The application process was simple to use. My rep was involved during the refinancing and he was really helpful. I got extra cash and so I'd do some remodeling. Overall, Mr. Cooper is a good company to be with.

The loan officer from Mr. Cooper called, and I told him to make me an offer I couldn't refuse, and he did. Overall, the reps were all fantastic. They were personable and were there to help. I'm just a little concerned because I was supposed to make my first payment on the first of December, but I have gotten any paperwork with the new loan number. I can't go online into our old loan. I can get online to Mr. Cooper but I don't have the new loan number.

The entire refinance process was smooth and relatively fast. Everyone at Mr. Cooper is to be commended. My loan officer was very helpful and professional. My dedicated loan specialist was very nice, professional, hard working, and through her efforts we were able to move through this process quickly.

I've been working with Mr. Cooper to buy my house. The rep was excellent. I've been going through a lot and Mr. Cooper helped me a lot. I'm so happy with them and I will continue working with them.

I liked the low interest rate. Everything was great. Mr. Cooper was fantastic. Working with them made my life better financially.

Associate was helpful and knowledgeable. Refinance moved quickly and I am very happy with Mr. Cooper and would highly recommend them. Streamline refinance on the app is the best way to go. Keeps you up to date and is user friendly.

We've been doing business with Mr. Cooper before. The agent was very attentive to our needs and what we're talking about. He was great. I had no issues with anybody with Mr. Cooper. The online systems worked very well.

This refinance was simplest and easiest we've ever done. Total time from I contacted Mr. Cooper to closing was 2 weeks. Several agents involved with this process, but it was seamless transaction. Their rates were great as well. I recommend to anyone.

Mr. Cooper's rep, Edgar, was extremely helpful. We got a lower payment and the guidance we received regarding our refinance was great, too.

The people that I had contact with were great. They were knowledgeable, friendly and quick to respond to any questions or inquiries that I had about my loan. The process was easy and did not take long to process. I would recommend this company to anyone.

My original loan officer, Eric, was awesome. This is my third time doing a refinance situation with Eric and every time, this young man is extremely responsive. He's very knowledgeable. I find him a real serious asset to the company. On the day of closing, I ran into a bit of a snafu where my closing documents did not coincide with what the notary had. It was a Friday evening at dinnertime, so people should be closing down shop and starting their weekends. I reached out to the loan processor and Eric, the loan officer, and he responded to me within minutes and was able to walk me through, on the phone, the rest of the loan closing process. I really appreciate doing business with Eric. He follows up. Should I choose to refinance it anywhere in the near future, he'd be where I go to again. I am happy with the rates I got with Mr. Cooper.

Mr. Cooper was very nice and helpful, and the refinance didn't take very long. We closed it within three weeks. We were satisfied.

Everything with the people from Mr. Cooper was smooth and to my satisfaction. It was convenient working with them.

I have always been taught if you don't have anything nice to say don't say anything at all. Therefore I won't say anything regarding my recent transaction with Mr. Cooper. If I had known what I know now I would not have gone through this company.

Barbara ** and Edward ** were extremely helpful in getting our refinance done. It was handled with professionalism and expediency that was very much appreciated. They made the process easy and comfortable. I would gladly recommend Mr. Cooper to anyone looking into financing or refinancing their mortgage.