Mr. Cooper Reviews

Updated on 06/28/2022: DO NOT DO BUSINESS WITH MR COOPER! "Kalie **, Community Manager" from Mr. Cooper, called me more than two weeks ago because she was concerned about the "bad review" I submitted about them. She was obviously not concerned about the money they owe me (about $3,000). She told me they were going to send me two checks by FedEx next day in about five days. I have not received anything and they have not called me, either. Every time I have called, they have told me they were going to send me my money, but obviously their only intention is to keep it.

I tried Rocket Mortgage and I couldn't get anywhere. So, I went to my own mortgage-existing company, which was Mr. Cooper, and asked them what they could do for me. Working with them was excellent.

Everything was great with Mr. Cooper. The guidance from the rep was A-.

Had a great working experience with my loan with loan officer Renato ** and Shelia **. The whole process took about a month. They were there to help and answer all questions I asked. I really did appreciate all their help!

My experience as a consumer was very good. Will recommend to others all of the individuals who help me in my refinance. Was very helpful and their communication and understanding of the process was great. I will definitely use Mr Cooper in the future.

I inquired about my refinance on my house and I wanted to get a lower interest rate. I ended up having to pay more now per month for my mortgage than I did previously. It's really a big snafu. My mortgage has gone up constantly since I first purchased this house. Partially, due to an increase in property taxes through my county. This is a necessity that we Americans face when we want to be a homeowner or landowner. In the end, I accomplished what I needed to accomplish. I had a very pleasant customer service rep. I have all my paperwork and disclosures. I'm glad Mr. Cooper sent a printout that I paid off some bills through them. Everything went very smoothly.

The first time we refinanced with them, it was a headache and it was very stressful. But the last time we did it, it was very simple. They did a good job. The refinance dropped our monthly payments quite a bit because we paid off some bills. We got some work done to our house with the cash we got back.

Requested the payoff on my loan because they didn't want to bother with a refi. There wasn't enough money in it for them, ok fine. Now you will get zero-interest for the next ten years from me. They sent me the documentation finally. For the payoff I received it on a Monday and paid off the entire amount via wire transfer the very next day. Then they called and said they were short because of hazard ins the day after I paid it off so I said, "Ok let me pay that." "Well, we can't tell you what that amount is yet and we are going to charge you 8 plus dollars a day interest until we process a payoff again." Until then they are charging me 4.75 percent on my payoff amount that they already have via wire transfer.

My refinance with Mr. Cooper did not take long and everybody was extremely helpful. Mr. Cooper had my loan forever and everybody's things have always gone extremely well whenever I’ve worked with them on anything. Everybody got back with me when I had questions and everybody was personable. They were really nice and listened to me. With my refinance, I added all my debt there and the rate was still really low now that all the rates have gone up. I'm just extremely excited getting all the changes.

I did not choose Mr. Cooper; they bought my loan. But if I had the choice I would go to literally any other company. I would pay a higher rate to not have to deal with them. They are absolutely impossible to deal with. Their phone lines put you through endless messages with no opportunity to speak to anyone. Complaints are lost. Promises that action will be taken are not followed up on. My problems started when they failed to pay my homeowner's insurance on time. When that was finally resolved, I switched insurance companies at a savings of $1500 per month. Instead of decreasing my policy amount by $1500 they INCREASED the amount they said I needed to put in escrow by that amount. And then, when they realized my first policy had been canceled (Duh, since I told the I had replaced it), they told me they were going to find and bill me for a new policy!

We had Mr. Cooper for a year or two then we did a cash-out refi. I've had nothing but a great experience. The refi process was as easy as it can be. I hope they keep our loan and keep everything the way it is. I talked with several people during the process and they went above and beyond. I'm a worrywart and always have a thousand questions. I can either call customer service and if they were busy, I can leave a message and they would call me back. We corresponded a lot through email as well. It was fantastic. The entire process was quick, easy, and painless. I would highly recommend the finance process. Mr. Cooper is going to work with you, talk you through everything, and explain everything to you from rates to this, that, and the other.

The whole process was seamless. We started out with one person, James, and it went to Stephanie. Both were amazing. From the initial contact that I had, I inquired what our options were and it went from there. Every day, I got updated by Mr. Cooper. The request for documents was clear and concise. I sent them back and they acknowledged they received them. They walked me through the entire process and told me every day what would happen. It was so easy. And anytime I call, it has been awesome, so there's no way I'll go to another company.

This lady, Mary, was very good. She said, “Oh, let's look at it. Well, you do qualify.” I said, “How come I’ve never been. I’ve been wanting to do this.” The process is such that everything is taken into consideration, not just one single thing, like I had. I told her I had experience filing the application online, asked me questions. It took a while because I had to go and look for documents. I was very positive. She was very positive as well. And she said it would go to underwriters. I have the app on my phone. She also said I should expect messages and respond to those. And whatever they ask for, like paycheck stubs, I should send them.

I first reached out to Mr. Cooper over some questions I had about my escrow account. They suggested that I was eligible for a refinance, that would actually benefit me. My wife and I agreed and from that initial rep, we were passed on to a different rep. All interactions were positive, either by phone or by email. The overall process was smooth and on our part, pretty effortless. They kept me apprised of every change and they would alert me of changes in the process and how to go on and sign off on the various forms of paperwork, like the eSign, which was even better. I didn't have to go anywhere physical. It was very easy.

Mr. Cooper got everything done for me. I didn't have to do a whole lot other than submit the paperwork they asked for. I'm not super excited about the new rate and terms but I can't do anything about that. That’s just the way it is now.

Mr. Cooper purchased my mortgage several years ago. Although not straightforward, I setup autopay after a phone call with customer service. I paid every month in full, on time. 6 months ago, I refinanced, and they purchased my mortgage again in mid-January. I was unable to login online because of my previous account causing a conflict & I spoke to them over the phone again. We again setup autopay, paperless statements, etc. I checked the app the first few months to ensure it was setup correctly, & I saw regular monthly payments being made. I set it up to pay an extra few thousand on principle/month at that time. I received email "statements" from them which simply took me to the website & again showed that I had a certain amount due on a certain date & that same website told me that I had already made that payment in full.

The reps were awesome and the communication was absolutely phenomenal. They let me know what I needed to do, how to do it and what I needed to get. There’s nothing that Mr. Cooper can do any different with my experience. They did everything the way it was supposed to be done in my eyes and on time, and kept me in the loop.

The worst and most unethical mortgage company I’ve ever worked with. I’ve had my fair share of buying and selling houses. So this ain’t my first rodeo. Last month, I started a refi and 2 weeks ago the title company ordered a pay off good for 10 days. Two days after payoff was requested Mr. Cooper mailed out my mortgage insurance that was due. (Mind you, usually any escrow payments are put on hold when a payoff is ordered!) So I get to closing day on the 9th of May and the wire goes out to Mr. Cooper on the 13th, due to the 3 day remorse clause. On the 19th, Mr. Cooper rejects pay off the because it’s missing the same amount they paid for the house insurance. Of course, my new mortgage company also paid for the mortgage insurance. So now there’s double payment for mortgage insurance which will be refunded to me, and after a phone call with Mr. Cooper the plan was to return the money to them.

The guidance from Mr. Cooper as thorough and good. And the only problem that I had was the path we originally went down wouldn’t work because I hadn’t had the house long enough. I had to ask five times why everything had just stopped. But once I finally got through to somebody, we got back on track and everything was fine. I've got my taxes paid and I've got a couple things done on the house.

The refinance process was super simple and the reps were very helpful. Everything was self-explanatory but they explained everything. Nothing was confusing. I was able to understand everything to be doing the refinance for the first time. So, that was nice. We got a lower monthly payment and we weren't even aware that we could get cashback for a few remodel issues and stuff like that with our home. So, that was a plus. Mr. Cooper was awesome.

I shopped around and Mr. Cooper was able to match a rate that I found at another bank. The person I was working with talked to me about the options and the rates they had available. They were helpful and knowledgeable.

The reps were very professional. They gave me good advice and sent me documents to review. Everything went very smoothly. I would certainly recommend Mr. Cooper.

Mr Cooper helped make the process of refinancing my mortgage as simple as possible throughout the entire process. Communication was regular and clear. I was guided through the entire process and kept up to date with everything that was happening. It was painless, which I'll take any day.

The process with Mr. Cooper was easy. It cut my term down 6 years. The communication was good.

Mr. Cooper is very deceiving. They suck. They did not put my last mortgage on my credit report which screwed me for the second. I had to remortgage with them. I had no choice. I'm still fighting, tried to get my last mortgage from them on my credit report, which would have helped me a lot. But, the remortgage department couldn't be bothered to help me.

Mr. Cooper has an easy process. I appreciated both gentlemen that I worked with. Both Rodney and Ryan were consummate professionals and did a great job. I'm very happy with the service and the product.

Completed a refinance of home and no payment should have been taken. Payment was taken and when contacted, was told it would be refunded. Even sat on a three-way call with Bank to confirm. Payment was never refunded and no contact was made to let me know it was denied. I’ve spent way too long tracking this down when money should have been sitting in my account and not withdrawn to create overdraft fees. Very poor customer communication.

It was good with the reps. Refinancing took a little longer than a month but I was able to pay off some of our debt.

The communication has been good. With Mr. Cooper, my interest rate is much lower and because I had an FHA, I was able to get rid of their mortgage insurance.

We refinanced and Mr. Cooper sent us checks to send to the companies that we owed, but I can’t get the addresses of the companies and they said they didn’t have them either. The refi was about a month ago, which took two weeks. It wasn’t bad and Mr. Cooper's communication was really good. It was an excellent experience.

The loan officers were very friendly and explained everything step-by-step to make sure I understood the process. They were in contact with my from the inquiry of refinancing until I closed on the loan. The closing process was pleasant as the notary came to my home for the process and also explained every form I signed. I was very impressed with the ease of refinancing, and I am very pleased with Mr. Cooper.

The representative was excellent. She lead us through the entire project. The first person assigned to my refinance was a gentleman and he wasn’t helpful at all. The Experience was a whole lot better when the second rep took over my account and right now I don’t have her name on hand but she was excellent.

I found the Mr. Cooper Loan Agent and the Loan Processor extremely helpful, very professional and very patient with me, as far as computer knowledge is concerned. They explained in detail everything that was going on and even took my calls when I would get nervous to calm me down.

My experience was one of positivity from beginning to end. All of my questions were answered and the answers received made me take the plunge… I appreciate not being rushed when trying to make my final decision for refinancing my home loan. I started off speaking with Eric ** and ended with Clay **. They were fantastic! Thank you, Mr. Cooper…

Mr. ** was very professional throughout the refinancing process. He explained all the information fully during this process. He followed up with me after the refinancing process was over. If I needed further assistance or questions to answer, he would be available to answer them.

The two people helping me with my refinancing really took the time to help me move smoothly through the refinancing. They were very good about explaining what was next and what was going on with the paperwork. Even when we hit a snag in the processing they did a great job stirring us in a new direction which ultimately worked better in the end.

Processor did not communicate very well and was very slow about follow-up. It took over 6 weeks to get the loan even though we were existing customers with excellent credit. Paperwork was very extensive and some had to be resent.

Kyle and Roxanne were a great team in getting our re-fi pushed through! Very pleased! The Notary Public Sabrina was accommodating and helpful as well. Wish more things were this easy. The ability to e-sign documents and do most everything by phone or email is a great service. My current loan was with Mr. Cooper already and I am very happy to stay with them.

Steven and Ryan at Mr. Cooper made the whole process go smooth and easy to understand. They kept me informed and answered any questions I had. I could definitely recommend Mr. Cooper to to my family and friends, or really anyone.

My experience was just ok, felt rushed. Needed to have my phone near me 24/7. Then the notary they sent out didn’t go over paper work before she left! So In return had to take more time out of my day to spend more money to have paper work that wasn’t right be emailed to UPS and faxed. Again more time out of my day and they needed and wanted it asap!

The whole procedure was effortless. The loan officer, Lauren ** was so nice and easy to deal with. The company should be proud of having a person like her. It felt like we were friends, which made the whole process easier for me. I really felt confident and satisfied when the loan was approved. There was an adding error....which Lauren did tell me about when the notary public had me sign papers. So I dealt with that because in the beginning, Lauren told me what my payment would be.

Overall, I would rate my experience as a B-. While Jack and Sedalia were great to work with, I felt that those in Underwriting were over-the-top with their continued request, even after I'd provided the information. The disappointing part was that I have 22 years of home mortgage experience with 0x10, 0x30 (again in 22 years) with major equity. My FICO score was well over 720 with more than sufficient income and home equity, yet I didn't feel valued as a long-term, established customer of Mr. Cooper. Again, if I were to offer you anything as it relates to this process, it would be with your underwriting area. The front end was fine and the closing was very easy and straight-forward.

The experience with Mr. Cooper was quick and painless. It was wonderful with the rep. She was friendly, knowledgeable and was able to get me the best package deal. We also discussed what the payments would be and whether or not they wanted to take any money out and how those would impact my term and my payments. Since refinancing, I reduced the term of my loan by six years.

Wow, the process was so easy and the Mr. Cooper employees were all so very professional and knowledgeable. April 1st I started the process and closed from April 27th! I was nervous about the closing. They even paid for my appraisal fee! The attorney came to my home at the time that was convenient for me. The whole process was just so easy and comfortable.

I recently refinanced my Mortgage and the process was very easy and only took approximately 3 weeks. Would highly recommended Mr. Cooper. They were really easy to work with. The whole process and the representative were very professional and friendly.

Communication from the first day was clear, concise, and straightforward from Mr. Cooper. My questions were answered quickly. Mr. Cooper’s response time and feedback were excellent. Having a dedicated person and multiple methods of communication kept the process moving smoothly.

The entire process was seamless! The team was extremely knowledgeable, detailed, and personal - which makes for a great experience! Barbara ** and Ashleigh ** were a great reflection of GREAT CUSTOMER SERVICE and the service was timely. Lastly, the follow up was great too. Ms. ** reached out to just before the closing and immediately after the closing to ensure I did not have any further questions or concerns. I never had to wait more than 24 hours to receive a call back from either of them.

I recently experienced the process of refinancing with Mr. Cooper. I had a wonderful experience with the most professional staff. Both individuals I worked with were courteous, knowledgeable, efficient, and more important, they cared and demonstrated their compassion for me as an individual and not just another applicant. Mr. Cooper and staff deserve a round of applause and a great big THANKS!!

We chose to refinance our mortgage with Mr. Cooper because of our prior experiences with this company. We received very courteous, professional, and excellent assistance, when needed, with the process. We are quite pleased with the outcome and would highly recommend this company.

Mr. Cooper's staff was excellent to work with and the system was very easy and efficient. Robyn ** and Andrew ** were very professional and helpful, and definitely made me feel valued. Refinances can have a lot of obstacles, but every time we reached one, they were able to smoothly move us around it.

When Mr. Cooper took over my mortgage originally I was skeptical of their services due to just the nature of their name. However my skepticism was quickly admonished every time I contacted them. All of my encounters have been friendly, educational and left me feeling like a part of a large family. Most recently I inquired about refinancing my home for debt consolidation and home repairs. They made the entire process easy! They answered my questions, provided me with guidance and kept me informed every step of the way. I am truly grateful for their services.

Kyle was excellent, very helpful and understanding throughout the whole process. He answered all my questions in a quick and timely manner. Brandon was very helpful and very professional as well. I was scared of the process and the time it would take but it was smooth and painless and much quicker than I thought.

The refinancing with Mr. Cooper went great. They handled everything, answered any questions I had and made the process go quickly. The application process went smoothly. Everything on the app is self-explanatory, about downloading everything and sending it over. That way, it cut the processing time down quickly. The eSign was a big help instead of mailing everything back and forth.

We were on a home modification and our interest rate was over 10%. After talking to the lady from Mr. Cooper, she said that she could get me in at a little over 4%. She gave me a couple of options that might help me out and let me do the choosing. The Mr. Cooper reps were terrific. They answered any questions that I had and they were very quick and efficient on everything. However, when they sent the notary out, I felt like I was signing every page on the Harry Potter novels, and those are quite thick. They need to cut down on some of the paperwork. A lot of it was redundant.

Mr. Cooper has a very simple application process. They were very attentive. I had emails and phone calls from them. They only needed a couple of documents from me and they've been giving me updates on the status and when it would be done. I have recommended Mr. Cooper to people. They are very efficient and fully disclosed everything. I couldn't have had a better experience.

The refinance with Mr. Cooper was a very easy process with them already holding my loan. I just had to do some paperwork and sign. So, it was pretty seamless. The process took about three weeks and about a week and a half of it was about a holdup on my end. I was waiting on a couple of things on my end. It was a pretty quick process overall. The customer service was great. Both people that I dealt with at Mr. Cooper were excellent and very easy to deal with. I like the new rate and terms. They beat everybody else that I had talked with. It was an overall great experience. It was very easy dealing with them because I work nights and they were emailing me on a regular basis so I could catch up and see what was going on. Most of our communication was through email, so it was very easy to get done.

Mr. Cooper took over my mortgage one day, and I've been with them since. I did a refinance and the application process went pretty smoothly. They did a great job. The loan officers were fine. I wish I could have got a little bit lower rate with the way the economy was, but it is what it is. Overall, Mr. Cooper has been great to work with.

I like how Mr. Cooper operates. Their process was great. I'm happy overall. Go with them.

There were three guys I was in contact with. They were good. My interest rate went down a bit. And I got the chance to change my mortgage term from 30 to 15 years. I believe that at the end, I will save some money.

Mr. Cooper communicated in a timely manner. They were easy to deal with. They answered my questions effectively and thoroughly. And the third party that they used was more than great. It was completed a month ago now. I should have done it a year ago, but I decided to go ahead to do it and they were effective. It went smoothly. They handled it in a professional way.

The lady who came to do all the paperwork was explaining and doing everything. The mortgage agent always kept me informed and told me the process. It went smoothly.

It was an easy process, but it was long. Very little follow up. Normally, when I use my old mortgage guy, he would say, “Hey, I need this, this, and that,” get it done, and not wait three weeks to get this done. I could have worked with somebody locally and just went straight to them. Also, the rate is high. The month before is 0.75% difference.

Ryan was my broker and was really good with communication. He was super responsive and if I had any questions, he answered them right away. If there was anything, he was just on top of it. I've been with Mr. Cooper for several years now, since they were Nationstar, and there's a reason I keep sticking with them. I've had a better experience with them and I've been pretty happy.

We got a notification by mail that our loan was being bought out by Mr. Cooper, and then Mr. Cooper reached out to us and let us know that they were going to be our new mortgage holder. They also had done some preliminary reviews and asked if we were interested in refinancing. So, we did do that and it was a very smooth and positive experience with them. It was our first refinance, but it didn't feel too long. There was one hold-up though. My husband is a resident alien. People were not familiar with that and besides the copy of his green card, they wanted the documentation thing that works as a valid ID. So, I did have to find the federal government's website on immigration about what a green card is. The whole process was smooth. I would recommend people to do that. It's going to end up saving us money and it wasn't a cumbersome process.

I'm ecstatic about Mr. Cooper's service. Their reps kept me well informed. They were easy to reach, very responsive, and they made the process very simple. Since it was a refi and I knew ahead of time what I needed to provide, it took about a week or two shorter than I thought it'd be. Once we got to it, the approval happened pretty quickly with the underwriter, and then we scheduled immediate closing. So, the closing was a couple of weeks ahead of when it was supposed to be. It was very good.

The representatives from Mr. Cooper have all been excellent in helping and they've been right on top of things. They respond immediately every time I sent a message to them. They were great, efficient, and they covered every aspect of everything. Every question I had, they answered and it's been a great experience all around.

The company was able to resolve the issue.

The process took longer than I thought it would with my credit rating being A plus. There were papers that weren't signed on the email signature. I was told to take a picture of those, sign, initial, and resend. But my reps Michael and Michelle were with me the whole way. So overall, it was okay. However, I was quoted that the closing cost was $3,372 with Michael but the actual ending cost with Michelle was $5,000. So, I don't know where the $1700 discrepancy was in that.

Mr. Cooper had a good mortgage person that I worked with. And the biggest thing is the ease, because I was already with the lender.

I had a wonderful experience at refinancing with Mr. Cooper. I have also had Mr. Cooper for my mortgage company for a long time. Great company, great customer service, great loan officers and underwriters. Helpful and friendly, and very professional. Excellent staff!

One of my mortgages was transferred over to them and I stayed with them because they're very easy to work with and they have a good team. With the way they do things, they make it easy to get through the process. I like the online because you don't have to wait. All they have to do is tell you what you need and then you put all your docs in. Then they show you where you are in terms of the process. It was smooth. The young lady that I dealt with was so phenomenal in her approach and knowledge, and in her being able to move things through. We had to go back and go through the whole thing. But she made sure that she stayed on my loan. In the end, the interest rate and my payments were lower. So I'm able to do some other things here around the house.

Working with the reps has been very good. The timeline is very good as well. The rate and terms I got are great.

Getting my mortgage was very easy. The only thing that bothered me was the initial part. I reached out to try to refinance because of my insurance. My homeowners insurance went up. And I was trying to figure out how to make my payment. The first person who ran the numbers for me was a little pushy. But he was just doing his job. Other than that, they're very easy to work with and I had a really good experience on something that's pretty stressful.

Excellent service from everyone involved. You made the experience easy. I was able to accomplish the whole thing without missing any days at work or rescheduling. Would certainly recommend you to anyone who asks. Each person was responsive and easy to get in touch with.

Mr. Cooper's communication through the process was very good. If I needed anything, the reps would answer right away or get right back to me. They did a great job. Working with Mr. Cooper lowered our monthly payment which was what we were looking for. We got to skip a payment as well. That was kind of nice.

Excellent Service. Will be glad to do business with them again. Timely responses to my questions. Accurate expected dates for refinance completion. Very kind people to work with. Highly competent service. Hand-off from marketing rep to operations was very smooth.

I just want to give a great, big THANK YOU TO LaQuinte ** for his prompt and very helpful resolution to my issue. What was taking months took 1 DAY to resolve! They need more like him working there! Thanks again! Very much appreciated!

The rep at Mr. Cooper did an exceptional job. He was very professional and helpful in every aspect. Anthony was the best person to work with. He was friendly and a very generous man. I've never had that experience with a loan officer before. I've spoken to a lot of them and they don't have the demeanor that he does. He treats you like family. Tanya, the processor, is an awesome lady. She was fantastic to work with. She was on her game. She was also very helpful and very open to any kind of questions. I would love to work with those people again. They make you feel comfortable and positive. Not once did I feel offended or discouraged. They completely helped me all the way and they went up to bat for me, too, because I did have a really bad experience with one person.

To whom it may concern,

We contacted Mr. Cooper regarding the refinance of our mortgage and were put in touch with Jared **, a mortgage professional. We found Jared to be very caring, very clear in explaining why he needed certain information and answered our questions in an easy manner. We also worked with Annie **, our loan processor, who was also very easy to work with and answered any questions we had. They both made the mortgage refinancing process much easier to deal with.

I had a great experience overall with my refinance. Troy was professional and followed up throughout, the closing was convenient and pleasant, and the final details were easy to navigate. Thanks for making this an easy and successful experience. I would recommend to a friend or family.

We were perfectly happy with the procedure with Mr. Cooper. We've been able to get money upfront and pay off several things we want to pay off and start over. It helped us a lot. I had no issues with their customer service quality, too.

Delighted with the service I received from the moment I started chatting with Brooke ** online, to the moment she emailed to say the loan was funded. Reggie, my processor, was great, too. I'm sure the circumstances of my loan profile helped keep things speedy, but I was surprised and pleased with how fast things went. Thanks!

I completed a refi. combining loans from Wells Fargo and Mr. Cooper. The MLO was very helpful, personable and great to work with. His team was no exception! The processor was very patient with me when I didn't understand or couldn't find a way to upload the requested docs. He was quick to offer a solution. All in all, the best mortgage loan process I have had.

I am extremely pleased with Mr Cooper and the experience I had with the recent refinance. If you're on the fence, they are wonderful company to deal with. You will not be disappointed. With the current rates, I would highlight recommend it.

I initially called to get my login information so I could get our tax documents. Joey ** asked if I’d considered refinancing our loan. He talked through the options with me and it was very appealing. We started the process that night and closed on the loan three weeks later. He was so easy to talk to and very good at explaining everything. We were able to shorten our loan by 15 years for about the same payment! Highly recommend Mr. Cooper and Joey **!!

Chivonn ** & Cindy ** were Fantastic!...They made everything happen quickly and efficiently....I am extremely happy with them and my loan!...With my bills paid off I can now relax and enjoy life...and bonus...my credit score thru the roof!!!! Life is good now

I had a great experience from beginning to end. Both Shaheryar and Kathy were excellent. They follow thru with every document and answered all inquiries in a timely manner. They were very informative on all my options were. I had a great experience.

Mr. Cooper's communication was good.

DJ ** and Kaleb ** were both great - they answered my many questions about the loan process and whether or not it made sense for us to refinance. It was exactly what we needed. The process itself was incredibly smooth and efficient. Thanks!

From the beginning to the end of my refinance I received great service from the loan officer and the processor. They were very knowledgeable and help get my refinance done in a very timely manner. I would gladly recommend Mr. Cooper to my friends and family.

Our experience with our recent refinance was spectacular. We needed the refinance to pay for some insurance repairs but we needed an inspection/appraisal first. The initial appraisal was denied because we didn't have a kitchen sink. Our Mr. Cooper loan processor worked tirelessly to ensure we did not lose our locked in rate. Through fighting for extensions for us, the end result is a beautiful kitchen and the necessary refinance to pay for it. Thank you Mr. Cooper for going above and beyond for just two simple individuals!

I reached out to Mr. Cooper about the current interest rates and the possibly of reducing my mortgage to a 15 year term. I was put in contact with Scott ** and the process began. I have done at least property purchases in my lifetime, and this was the fastest and most efficient transaction. Both Scott and Brittany Stellar were professional, timely, provided excellent communication through the entire process from start to finish. I prefer phone conversations vs text or email and that was provided. It was a very positive experience.

Phyllis ** and Barbara ** were extremely helpful and always available when I had a question. I would be happy to work with these ladies again. Great service! They explained all of the paperwork in detail. The representative from the law office was also very helpful and professional.

Started this process in October.... Finally closed in March. The first rep committed to one APR... but his lack of communication and not including my hub's income caused that to fail. New interest rate .76 higher and 3 agents later we have completed refi.

Very quick and easy refinancing. Employees were incredibly helpful in guiding me through the process and accommodating with appointments. Signing documents online with my phone and having everything so easily accessible was wonderful. It couldn’t have been any easier or stress free. I really appreciate all the hard work!

From my initial inquiry to final settlement of the refi, I felt completely satisfied when any question I had was completely explained the request for verifying information was handled with my satisfaction that it would stay confidential. The entire transaction was completed in timely fashion.

Debbie ** was amazing - her customer service was the best I’ve encountered in the mortgage world - she was patient, empathetic and I felt gave me the best Option for my needs. She was quick to respond and had no problem crunching numbers any time I requested. I highly recommend her.

Sandeep was good. He got everything done in a timely manner. It went good. We got a better rate and we're locked into a better loan. The rates could have been better, but that was the best at that time. It was a decent experience, and it went well.

Loan process was streamlined and efficient and sending required documentation was secure and convenient through the web portal. I also like that the notary met me at my preferred location to sign the final loan documents and was very knowledgeable about the documents that required a signature.

The cash out refinance we had was a good experience. I was handled quickly and the people we dealt with were pleasant and knew their jobs. They answered our questions and returned our calls and emails in a timely manner. Thank you.

Refinance to get equity for home improvement. Addition and kitchen improvements to increase the overall value of the home as well as bringing the kitchen to the dream kitchen my wife has wanted. The process was quick easy and Dante ** was a pleasure to work with.

I was looking to do a reverse mortgage when I called but the man at Mr. Cooper, Jerry **, ran some numbers and told me I could do a debt consolidation, which we did. I am very happy with how it all worked out except for another man, Frank **, got in the mix somehow and had me sending paperwork via texts and made me pay a month's mortgage which I didn't need to do and told me one man was coming to do the notary for the loan and it was a different man that showed up so he may need a little more training but, Mr. ** straightened it all out and it ended up all good!

From start to finish, my refinancing with Mr. Cooper was easy to understand and I got guidance where needed with no problem. I have been a customer of Mr. Cooper for a number of years and I will certainly continue to recommend them for anyone who needs mortgage advice.

My team kept me informed every step of the way. They explained the process and always responded to calls and emails very quickly. I would recommend that anyone to do a refi. should give them the opportunity. Thanks very much to my team.

I have been through 4 mortgage or mortgage refi application processes. Perhaps I'm older and (maybe) have things in order more than when I was younger, but my recent experience with Mr. Cooper was the smoothest by a wide margin. There was a good balance between automated (online) interaction and interaction with an actual person (mostly by email, but occasionally by phone). Generally, I prefer automated services (e.g., uploading documents by myself rather than scan/fax), but sometimes direct contact is more productive. Very efficient and communication with those helping me was "top notch." Would recommend without hesitation.

I had a very good experience with everyone from Mr. Cooper, from the beginning to the end, I did think some paperwork was unnecessary, seems like I resent them a few times but other than that it was fine and professional.

Vanessa ** and the entire team were a pleasure to work with. The process was so easy to complete. I cannot say enough of how well Vanessa treated me. She made this process truly awesome! And the closing process was quick and easy. Loan was approved timely, Vanessa stayed in constant contact with me throughout the process.

I know this is partly our fault but we intended on paying off debt and making improvements to our house with our refinance. When they added paying off our car to the refi it removed our cash out for our home improvements. We had signed a loan disclosure but didn’t look as closely as the second one when they added the car on. When we got our deposit we realized it was totally wrong. Your loan guys need to pay better attention. We also complained to them and they said they were talking to their managers and then we never heard back. We followed up numerous times and still haven’t heard back. We are so disappointed that we can’t do the improvements we intended on. Will not consider Mr. Cooper in the future. Still would like someone to follow up with us if anything can be done. Thank you.

Very smooth transaction. I was guided smoothly from the very start up to closing. Will definitely recommend their services. I can't ask for more. Peyton ** and Jason ** were there during the whole process like a shadow behind me.

I'm really pleased with Mr. Cooper service, all agents involved in my refinance process were professional, cordial and knowledge. It went well and smooth. I was informed all the time about forms that I should submit, and the status of the application.

We refinanced to release some equity in our home for a new roof and concrete work. It was so much easier than expected. We were assigned one contact person who was patient and answered all of our questions and gave a variety of options to make the best choice for our needs. They scheduled the home inspection and the notary for us too. Happy we locked our rate JUST before rates started going up. We've been happy Mr. Cooper clients over two states, and for the last 10+ years.

The whole process was super smooth and easy. Trevor ** was extremely helpful, attentive, and respectful. Honestly he deserves a raise. He listened to my story and wrote notes on parts I thought were small details and restated them to me. He walked me through step by step and made sure I understood everything and was comfortable with everything. Honestly he had good customer service skills, he deserves a raise and a promotion.

We want to give high regards to Alec **, from beginning to the end of the experience, he went above & beyond in answering questions & keeping us on track to the process. Great job following up with us & making sure we were pleased with the process.

I spoke with both Ray and Fantasia and they were fantastic. They both were very informative, quick to reply, extremely thorough, and friendly. The entire process was quick and very convenient. I can't thank them enough for their help with this!

Dane was exceptional!! His personality and charisma are absolutely the best for this type of position. We had such a great experience with him, and would give him 10 stars!! I highly recommend working with him! Things moved fast, and we were very much in the loop throughout the whole process. Thank you for everything!

My agent Ani ** was extremely helpful, knowledgeable and respectful. I had a great experience with her. The first experience that I had with agent Abidelaziz ** was a disaster. He was not honest with me, was sloppy in his dealings and would not answer emails and phone calls. I switched to Ani, who was a breath of fresh air.. The process was seamless. I would readily recommend her to friends and family.

The process was smooth and streamlined. Both Kyle and Christine were helpful and polite. They were prompt and answered all of my questions. Would highly recommend. They also checked in frequently. The whole process from start to finish was easy and quick.

This was the easiest and fastest refinance we have ever done! Agents assigned to us were excellent!! They were patient, kind and very helpful during the entire process. Definitely recommend!! We have been with them for a number of years now.

From start to finish, we were kept abreast of progress and required documents. All those folks that we dealt with were excellent in the way of communication, responses, and making us feel comfortable and at ease. Being able to accomplish everything online is such a time saver these days! Whole process was smooth and easy going.

Lawrence and Anthony were very straightforward and diligent with following up and gathering the information needed for my refinance. They were courteous and professional and made it easy. The process was all digital and didn’t require much of my time at all. I would recommend anyone searching for a mortgage or refi to check out Mr. Cooper.

Everything was just like Mr. Cooper told me it would be. Because I had tried to do it one time before, and it brought me through all kinds of this and that and kept on running me back to getting this or that paper. This time, I didn't have to go through all that. I got my papers. But they didn't send me back and forth. The first time when I tried to do it, I got a check from somewhere for some money, and they wanted to know where the check came from. This time, it wasn't as bad. That's why it took me a while before I decided again because I didn't want to go through all that. I got the paperwork right to them. And when they asked for what they said they would ask for, they did exactly what they said would happen and how they would do it.

They were very helpful and stayed on top of things. They kept me informed of every move they made. They didn't leave anything unturned. I was able to ask questions, and they answered. When I called, they called back.

The reps at Mr. Cooper followed up every day for a while until I got approved. So, we were in daily contact through the process. Refinancing was less than three weeks. It was fast. On the website, you just set up the autopay and I got to skip two months of mortgage payments, which was nice. At the same time, it offered me an opportunity to revisit my insurance so I was able to reduce my payment about $450 a month. It’s quite a bit. Mr. Cooper did what they said they were gonna do, which is something that's hard to find these days,

Refinancing with Mr. Cooper was smooth and everything went great. Everything was handled online or over the phone and it was a whole lot easier than what we've done in the past with mortgage. So, we had a pleasant experience this time. Randy, kept us up to date on everything and let us know the process and the steps that we needed to go through, and things we needed to do. We had good communication from everybody. I'm satisfied with what's going on with our new rate and we are comfortable with where we're at right now. So, very good.

When I went through refinance, Mr. Cooper was gonna sell it to another mortgage company. So, they had to buy it back and refinance it with me but it was fairly easy. Andrew, the rep who helped me out, was a good guy.

Mr. Cooper was very dependable and reliable. I liked their service very well. They helped me to get over my credit cards and now, they helped me to get projects on my property completed. Michael, the rep I worked with, was wonderful. He helped me to get the loans that I needed and told me how to wait until they decide what to do. It didn't take too long from beginning to the end. It was in the time that he said it would take. The people who came out were courteous.

I've been with Mr. Cooper for quite a few years. I was with Nationstar. Then they switched to Mr. Cooper and then they wanted me to refinance. So, that was what I did. I didn't get my March statement in the mail. So, I called to make a phone payment. Then when I was talking to a guy named Ty about it, he kind of talked me into doing a refinance. I said I tried to do it a couple of times before but it was too much of a hassle. I kept running over to the Kinko’s and mailing stuff, and then trying to find paperwork. I was able to do everything over the phone, really, which made it a whole lot easier. Ty was very helpful. He walked me through everything. Luckily, I had my son here with me to show me how to take pictures and email these to them and send different documents that he was looking for. The rates and terms were good. My payment stayed the same, but I did get a lower interest rate.

We've had Mr. Cooper for years. For a long time, they've always been good. So, we decided to stay with them. I worked with Jessica and another lady, and they were excellent. They were right on the ball, had all my questions answered, called me, and asked me if I needed anything. The help I received from Mr. Copper was absolutely perfect.

My rep from Mr. Cooper always kept me abreast of what was happening. He was very informative. He was timely with getting back and forth with me. Things went well with him. It was a good experience working with him. Everything was smooth overall.

Mr. Cooper's reps are very helpful and very intuitive. They told me everything I needed to get in a timely fashion to make sure the process went smoothly. Everything got done in a timely fashion. It was all-around great.

Am going to keep doing this until someone from there contacts me. It has been 5 months and you have done absolutely nothing to fix my September payment that your company lost or stole from me. I am fed the hell up with your customer service in getting this issue fixed. I have posted comments about this on your Facebook page in the comments sections on your posts that you don’t seem to give a damn about either. I have even sent messages on Facebook messenger and still you ** ignore me. I have file a complaint with the BBB, I have even filed complaints with your complaint board and still nothing. I have sent attachments showing that this September payment was made and did come out of my bank account.

The loan officer was fantastic though I could have lived a whole lifetime without the processor. I've lived in this house 40 years and I've had four loans on it, and I’ve always done it autopay. But I’m having problem getting that set up with Mr. Cooper for some reason. Because now, everything’s online and I’m not used to having the service. I keep getting run around in circles with it and I don’t know why. It shouldn't be like that at all. Still, I'm quite satisfied so far with Mr. Cooper.

My husband and I just found out that we have been paying our mortgage rates every month to Mr. Cooper and they have not been paying our home insurance. The home insurance amount is included in our mortgage. We just received a letter from our home insurance carrier who said that our home insurance was terminated because they never received payment from Mr. Cooper. We called Mr. Cooper and they were not helpful. If we do not get a resolution to this matter we are taking our concerns to the news. The insurance said they have not received payments from Mr. Cooper so where is the money going Mr. Cooper???

Mr. Cooper has been good to me. The application process too around three weeks and I had to problems with it. If I had to do it again, I'd go with Mr. Cooper again. If you're gonna get your house refinanced, go with them.

I've loved Mr. Cooper a lot since I’ve had them. I enjoy it. They know people need things to pay the bills or do things with the money. Everything’s perfect. I would tell others to go for it. I went for it, and I’m happy.

Everything was great and very smooth. The only thing is, is that I'm not super computer savvy. So, some of the things that Mr. Cooper needed took a while for me to figure out how to upload. But the whole experience was good. It was fast. The reps were very patient and knowledgeable.

We refinanced with Mr. Cooper and everything went smoothly. The only thing that I am a little concerned about is, after we refinanced, we closed at the end of March and I sent a full payment. They were supposed to refund me. I have called twice and they tell me the same thing, that the check has been sent in the mail. They said that they sent it on the 22nd of March and it's still not here. So, I'm just waiting. Because if not, I'm gonna have to call the people that did the refinancing. They said they would find out what's going on.

We thought we were going to get a bigger equity from the mortgage but when Mr. Cooper did the appraisal, it wasn't that much. But we got rid of our PMI, which was a big thing. Stan, the rep, was good and he followed-up. He passed us next to the underwriter and he was good too. They had a hard time and it was my fault because when I sent the home insurance, I did not pay attention that it was last year's home insurance. So, she tried to call my home insurance first multiple times. She reached out to me and I actually have a copy of the current one, I just sent the wrong one. So, after I sent that, it was quick. The appraiser was quick too. He just asked me two questions and did some measurements. Also, I like Mr. Cooper’s app. It’s very user-friendly.

Working with Mr. Cooper was wonderful and it was a good experience. I was able to get in touch with them. They were able to communicate with me before I got to them and if I didn't get to them, they were able to follow up promptly. So, the process overall was very smooth though I could have received a better rate. The rep was wonderful too and I had no issues.

The reps from Mr. Cooper were kind and respectable people. They told me what I had to go do and how much it will be a month. I was looking for a lower price and we had a nice conversation. Refinancing saved me a little money. If you’re looking for a mortgage, you need to talk to them. They take time with you and are honest.

We've always had excellent service from them. Working with the rep was very pleasant. Refinancing, lowered our interest rate some. We owed a larger bank card bill and I was able to borrow enough with refinancing the house to pay that off. So, we went from a 24% interest bill per month to a 4.75%. It ended up saving me 350 a month. My husband was really pleased when I got the refinance.

Both gentlemen that I talked to were really nice and I understood them.

I've always been pleased with Mr. Cooper's service, the product, and the customer service. Everybody was impeccable. They continuously called to make sure that I was good, that I understood, and that I didn't have any questions. Even post-closing, they were calling. My escrow was a little short and I wanted to pay the difference, and I called to ask them how to go about doing that. The rep was explaining to me, "Don't worry about it. It's just a little bit. You'll never really get ahead of that. But hey, we got something we can do for you." I was like, "Oh, no. I just did something last year." He said, "No. Listen to me." When he got through, I was just with it, and it worked out perfectly.

I would like to start out by saying the mortgage company seem to be pretty nice at first. Of course they are when they want your business but as we all know most of the time anyway then they don’t want to know you. Here is my story. After one year on a fixed interest rate my mortgage payment went up. I questioned it and they told me I had an escrow shortage which I understood upon which I paid the full amount while I was on the phone actually with the customer representative. But to my surprise my mortgage payment still was up $22 more a month on a fixed interest rate so I questioned it and again they told me my escrow was short which in fact I had just paid.

The entire process went smoothly without any obstacles from the time that I notified Mr. Cooper that I was I interested in refinancing. The various processes and steps were explained along the way. If I had any questions or did not understand anything, then I would ask and I got satisfactory answers. The people that were assigned to me were very willing, and able to address any concerns I had. This made the entire process easy.

The person with whom I was in contact was very helpful in frequently answering the many questions I had regarding my new mortgage application. He was friendly and flexible and he was able to return my telephone calls and email communications.

Everything was okay. The refinance helped me with what I needed. I had a good experience with them.

The rep worked good and everything went smooth. He was easy to work with. I'd like to have the interest rate a little cheaper but with our circumstances, that was the best Mr. Cooper could do and it was cheaper than what I had.

Paul **, loan processor, seemed downright bothered when talking to me and answering my question. If he responded at all. He promised things that were lies and now is deflecting my emails to customer service. I will never work with Mr. Cooper again because of his unprofessional conduct!