Mr. Cooper Reviews

It was an easy process, but it was long. Very little follow up. Normally, when I use my old mortgage guy, he would say, “Hey, I need this, this, and that,” get it done, and not wait three weeks to get this done. I could have worked with somebody locally and just went straight to them. Also, the rate is high. The month before is 0.75% difference.

Ryan was my broker and was really good with communication. He was super responsive and if I had any questions, he answered them right away. If there was anything, he was just on top of it. I've been with Mr. Cooper for several years now, since they were Nationstar, and there's a reason I keep sticking with them. I've had a better experience with them and I've been pretty happy.

We got a notification by mail that our loan was being bought out by Mr. Cooper, and then Mr. Cooper reached out to us and let us know that they were going to be our new mortgage holder. They also had done some preliminary reviews and asked if we were interested in refinancing. So, we did do that and it was a very smooth and positive experience with them. It was our first refinance, but it didn't feel too long. There was one hold-up though. My husband is a resident alien. People were not familiar with that and besides the copy of his green card, they wanted the documentation thing that works as a valid ID. So, I did have to find the federal government's website on immigration about what a green card is. The whole process was smooth. I would recommend people to do that. It's going to end up saving us money and it wasn't a cumbersome process.

I'm ecstatic about Mr. Cooper's service. Their reps kept me well informed. They were easy to reach, very responsive, and they made the process very simple. Since it was a refi and I knew ahead of time what I needed to provide, it took about a week or two shorter than I thought it'd be. Once we got to it, the approval happened pretty quickly with the underwriter, and then we scheduled immediate closing. So, the closing was a couple of weeks ahead of when it was supposed to be. It was very good.

The representatives from Mr. Cooper have all been excellent in helping and they've been right on top of things. They respond immediately every time I sent a message to them. They were great, efficient, and they covered every aspect of everything. Every question I had, they answered and it's been a great experience all around.

The company was able to resolve the issue.

The process took longer than I thought it would with my credit rating being A plus. There were papers that weren't signed on the email signature. I was told to take a picture of those, sign, initial, and resend. But my reps Michael and Michelle were with me the whole way. So overall, it was okay. However, I was quoted that the closing cost was $3,372 with Michael but the actual ending cost with Michelle was $5,000. So, I don't know where the $1700 discrepancy was in that.

Mr. Cooper had a good mortgage person that I worked with. And the biggest thing is the ease, because I was already with the lender.

I had a wonderful experience at refinancing with Mr. Cooper. I have also had Mr. Cooper for my mortgage company for a long time. Great company, great customer service, great loan officers and underwriters. Helpful and friendly, and very professional. Excellent staff!

One of my mortgages was transferred over to them and I stayed with them because they're very easy to work with and they have a good team. With the way they do things, they make it easy to get through the process. I like the online because you don't have to wait. All they have to do is tell you what you need and then you put all your docs in. Then they show you where you are in terms of the process. It was smooth. The young lady that I dealt with was so phenomenal in her approach and knowledge, and in her being able to move things through. We had to go back and go through the whole thing. But she made sure that she stayed on my loan. In the end, the interest rate and my payments were lower. So I'm able to do some other things here around the house.

Working with the reps has been very good. The timeline is very good as well. The rate and terms I got are great.

Getting my mortgage was very easy. The only thing that bothered me was the initial part. I reached out to try to refinance because of my insurance. My homeowners insurance went up. And I was trying to figure out how to make my payment. The first person who ran the numbers for me was a little pushy. But he was just doing his job. Other than that, they're very easy to work with and I had a really good experience on something that's pretty stressful.

Excellent service from everyone involved. You made the experience easy. I was able to accomplish the whole thing without missing any days at work or rescheduling. Would certainly recommend you to anyone who asks. Each person was responsive and easy to get in touch with.

Mr. Cooper's communication through the process was very good. If I needed anything, the reps would answer right away or get right back to me. They did a great job. Working with Mr. Cooper lowered our monthly payment which was what we were looking for. We got to skip a payment as well. That was kind of nice.

Excellent Service. Will be glad to do business with them again. Timely responses to my questions. Accurate expected dates for refinance completion. Very kind people to work with. Highly competent service. Hand-off from marketing rep to operations was very smooth.

I just want to give a great, big THANK YOU TO LaQuinte ** for his prompt and very helpful resolution to my issue. What was taking months took 1 DAY to resolve! They need more like him working there! Thanks again! Very much appreciated!

The rep at Mr. Cooper did an exceptional job. He was very professional and helpful in every aspect. Anthony was the best person to work with. He was friendly and a very generous man. I've never had that experience with a loan officer before. I've spoken to a lot of them and they don't have the demeanor that he does. He treats you like family. Tanya, the processor, is an awesome lady. She was fantastic to work with. She was on her game. She was also very helpful and very open to any kind of questions. I would love to work with those people again. They make you feel comfortable and positive. Not once did I feel offended or discouraged. They completely helped me all the way and they went up to bat for me, too, because I did have a really bad experience with one person.

To whom it may concern,

We contacted Mr. Cooper regarding the refinance of our mortgage and were put in touch with Jared **, a mortgage professional. We found Jared to be very caring, very clear in explaining why he needed certain information and answered our questions in an easy manner. We also worked with Annie **, our loan processor, who was also very easy to work with and answered any questions we had. They both made the mortgage refinancing process much easier to deal with.

I had a great experience overall with my refinance. Troy was professional and followed up throughout, the closing was convenient and pleasant, and the final details were easy to navigate. Thanks for making this an easy and successful experience. I would recommend to a friend or family.

We were perfectly happy with the procedure with Mr. Cooper. We've been able to get money upfront and pay off several things we want to pay off and start over. It helped us a lot. I had no issues with their customer service quality, too.

Delighted with the service I received from the moment I started chatting with Brooke ** online, to the moment she emailed to say the loan was funded. Reggie, my processor, was great, too. I'm sure the circumstances of my loan profile helped keep things speedy, but I was surprised and pleased with how fast things went. Thanks!

I completed a refi. combining loans from Wells Fargo and Mr. Cooper. The MLO was very helpful, personable and great to work with. His team was no exception! The processor was very patient with me when I didn't understand or couldn't find a way to upload the requested docs. He was quick to offer a solution. All in all, the best mortgage loan process I have had.

I am extremely pleased with Mr Cooper and the experience I had with the recent refinance. If you're on the fence, they are wonderful company to deal with. You will not be disappointed. With the current rates, I would highlight recommend it.

I initially called to get my login information so I could get our tax documents. Joey ** asked if I’d considered refinancing our loan. He talked through the options with me and it was very appealing. We started the process that night and closed on the loan three weeks later. He was so easy to talk to and very good at explaining everything. We were able to shorten our loan by 15 years for about the same payment! Highly recommend Mr. Cooper and Joey **!!

Chivonn ** & Cindy ** were Fantastic!...They made everything happen quickly and efficiently....I am extremely happy with them and my loan!...With my bills paid off I can now relax and enjoy life...and bonus...my credit score thru the roof!!!! Life is good now

I had a great experience from beginning to end. Both Shaheryar and Kathy were excellent. They follow thru with every document and answered all inquiries in a timely manner. They were very informative on all my options were. I had a great experience.

Mr. Cooper's communication was good.

DJ ** and Kaleb ** were both great - they answered my many questions about the loan process and whether or not it made sense for us to refinance. It was exactly what we needed. The process itself was incredibly smooth and efficient. Thanks!

From the beginning to the end of my refinance I received great service from the loan officer and the processor. They were very knowledgeable and help get my refinance done in a very timely manner. I would gladly recommend Mr. Cooper to my friends and family.

Our experience with our recent refinance was spectacular. We needed the refinance to pay for some insurance repairs but we needed an inspection/appraisal first. The initial appraisal was denied because we didn't have a kitchen sink. Our Mr. Cooper loan processor worked tirelessly to ensure we did not lose our locked in rate. Through fighting for extensions for us, the end result is a beautiful kitchen and the necessary refinance to pay for it. Thank you Mr. Cooper for going above and beyond for just two simple individuals!

I reached out to Mr. Cooper about the current interest rates and the possibly of reducing my mortgage to a 15 year term. I was put in contact with Scott ** and the process began. I have done at least property purchases in my lifetime, and this was the fastest and most efficient transaction. Both Scott and Brittany Stellar were professional, timely, provided excellent communication through the entire process from start to finish. I prefer phone conversations vs text or email and that was provided. It was a very positive experience.

Phyllis ** and Barbara ** were extremely helpful and always available when I had a question. I would be happy to work with these ladies again. Great service! They explained all of the paperwork in detail. The representative from the law office was also very helpful and professional.

Started this process in October.... Finally closed in March. The first rep committed to one APR... but his lack of communication and not including my hub's income caused that to fail. New interest rate .76 higher and 3 agents later we have completed refi.

Very quick and easy refinancing. Employees were incredibly helpful in guiding me through the process and accommodating with appointments. Signing documents online with my phone and having everything so easily accessible was wonderful. It couldn’t have been any easier or stress free. I really appreciate all the hard work!

From my initial inquiry to final settlement of the refi, I felt completely satisfied when any question I had was completely explained the request for verifying information was handled with my satisfaction that it would stay confidential. The entire transaction was completed in timely fashion.

Debbie ** was amazing - her customer service was the best I’ve encountered in the mortgage world - she was patient, empathetic and I felt gave me the best Option for my needs. She was quick to respond and had no problem crunching numbers any time I requested. I highly recommend her.

Sandeep was good. He got everything done in a timely manner. It went good. We got a better rate and we're locked into a better loan. The rates could have been better, but that was the best at that time. It was a decent experience, and it went well.

Loan process was streamlined and efficient and sending required documentation was secure and convenient through the web portal. I also like that the notary met me at my preferred location to sign the final loan documents and was very knowledgeable about the documents that required a signature.

The cash out refinance we had was a good experience. I was handled quickly and the people we dealt with were pleasant and knew their jobs. They answered our questions and returned our calls and emails in a timely manner. Thank you.

Refinance to get equity for home improvement. Addition and kitchen improvements to increase the overall value of the home as well as bringing the kitchen to the dream kitchen my wife has wanted. The process was quick easy and Dante ** was a pleasure to work with.

I was looking to do a reverse mortgage when I called but the man at Mr. Cooper, Jerry **, ran some numbers and told me I could do a debt consolidation, which we did. I am very happy with how it all worked out except for another man, Frank **, got in the mix somehow and had me sending paperwork via texts and made me pay a month's mortgage which I didn't need to do and told me one man was coming to do the notary for the loan and it was a different man that showed up so he may need a little more training but, Mr. ** straightened it all out and it ended up all good!

From start to finish, my refinancing with Mr. Cooper was easy to understand and I got guidance where needed with no problem. I have been a customer of Mr. Cooper for a number of years and I will certainly continue to recommend them for anyone who needs mortgage advice.

My team kept me informed every step of the way. They explained the process and always responded to calls and emails very quickly. I would recommend that anyone to do a refi. should give them the opportunity. Thanks very much to my team.

I have been through 4 mortgage or mortgage refi application processes. Perhaps I'm older and (maybe) have things in order more than when I was younger, but my recent experience with Mr. Cooper was the smoothest by a wide margin. There was a good balance between automated (online) interaction and interaction with an actual person (mostly by email, but occasionally by phone). Generally, I prefer automated services (e.g., uploading documents by myself rather than scan/fax), but sometimes direct contact is more productive. Very efficient and communication with those helping me was "top notch." Would recommend without hesitation.

I had a very good experience with everyone from Mr. Cooper, from the beginning to the end, I did think some paperwork was unnecessary, seems like I resent them a few times but other than that it was fine and professional.

Vanessa ** and the entire team were a pleasure to work with. The process was so easy to complete. I cannot say enough of how well Vanessa treated me. She made this process truly awesome! And the closing process was quick and easy. Loan was approved timely, Vanessa stayed in constant contact with me throughout the process.

I know this is partly our fault but we intended on paying off debt and making improvements to our house with our refinance. When they added paying off our car to the refi it removed our cash out for our home improvements. We had signed a loan disclosure but didn’t look as closely as the second one when they added the car on. When we got our deposit we realized it was totally wrong. Your loan guys need to pay better attention. We also complained to them and they said they were talking to their managers and then we never heard back. We followed up numerous times and still haven’t heard back. We are so disappointed that we can’t do the improvements we intended on. Will not consider Mr. Cooper in the future. Still would like someone to follow up with us if anything can be done. Thank you.

Very smooth transaction. I was guided smoothly from the very start up to closing. Will definitely recommend their services. I can't ask for more. Peyton ** and Jason ** were there during the whole process like a shadow behind me.

I'm really pleased with Mr. Cooper service, all agents involved in my refinance process were professional, cordial and knowledge. It went well and smooth. I was informed all the time about forms that I should submit, and the status of the application.

We refinanced to release some equity in our home for a new roof and concrete work. It was so much easier than expected. We were assigned one contact person who was patient and answered all of our questions and gave a variety of options to make the best choice for our needs. They scheduled the home inspection and the notary for us too. Happy we locked our rate JUST before rates started going up. We've been happy Mr. Cooper clients over two states, and for the last 10+ years.

The whole process was super smooth and easy. Trevor ** was extremely helpful, attentive, and respectful. Honestly he deserves a raise. He listened to my story and wrote notes on parts I thought were small details and restated them to me. He walked me through step by step and made sure I understood everything and was comfortable with everything. Honestly he had good customer service skills, he deserves a raise and a promotion.

We want to give high regards to Alec **, from beginning to the end of the experience, he went above & beyond in answering questions & keeping us on track to the process. Great job following up with us & making sure we were pleased with the process.

I spoke with both Ray and Fantasia and they were fantastic. They both were very informative, quick to reply, extremely thorough, and friendly. The entire process was quick and very convenient. I can't thank them enough for their help with this!

Dane was exceptional!! His personality and charisma are absolutely the best for this type of position. We had such a great experience with him, and would give him 10 stars!! I highly recommend working with him! Things moved fast, and we were very much in the loop throughout the whole process. Thank you for everything!

My agent Ani ** was extremely helpful, knowledgeable and respectful. I had a great experience with her. The first experience that I had with agent Abidelaziz ** was a disaster. He was not honest with me, was sloppy in his dealings and would not answer emails and phone calls. I switched to Ani, who was a breath of fresh air.. The process was seamless. I would readily recommend her to friends and family.

The process was smooth and streamlined. Both Kyle and Christine were helpful and polite. They were prompt and answered all of my questions. Would highly recommend. They also checked in frequently. The whole process from start to finish was easy and quick.

This was the easiest and fastest refinance we have ever done! Agents assigned to us were excellent!! They were patient, kind and very helpful during the entire process. Definitely recommend!! We have been with them for a number of years now.

From start to finish, we were kept abreast of progress and required documents. All those folks that we dealt with were excellent in the way of communication, responses, and making us feel comfortable and at ease. Being able to accomplish everything online is such a time saver these days! Whole process was smooth and easy going.

Lawrence and Anthony were very straightforward and diligent with following up and gathering the information needed for my refinance. They were courteous and professional and made it easy. The process was all digital and didn’t require much of my time at all. I would recommend anyone searching for a mortgage or refi to check out Mr. Cooper.

Everything was just like Mr. Cooper told me it would be. Because I had tried to do it one time before, and it brought me through all kinds of this and that and kept on running me back to getting this or that paper. This time, I didn't have to go through all that. I got my papers. But they didn't send me back and forth. The first time when I tried to do it, I got a check from somewhere for some money, and they wanted to know where the check came from. This time, it wasn't as bad. That's why it took me a while before I decided again because I didn't want to go through all that. I got the paperwork right to them. And when they asked for what they said they would ask for, they did exactly what they said would happen and how they would do it.

They were very helpful and stayed on top of things. They kept me informed of every move they made. They didn't leave anything unturned. I was able to ask questions, and they answered. When I called, they called back.

The reps at Mr. Cooper followed up every day for a while until I got approved. So, we were in daily contact through the process. Refinancing was less than three weeks. It was fast. On the website, you just set up the autopay and I got to skip two months of mortgage payments, which was nice. At the same time, it offered me an opportunity to revisit my insurance so I was able to reduce my payment about $450 a month. It’s quite a bit. Mr. Cooper did what they said they were gonna do, which is something that's hard to find these days,

Refinancing with Mr. Cooper was smooth and everything went great. Everything was handled online or over the phone and it was a whole lot easier than what we've done in the past with mortgage. So, we had a pleasant experience this time. Randy, kept us up to date on everything and let us know the process and the steps that we needed to go through, and things we needed to do. We had good communication from everybody. I'm satisfied with what's going on with our new rate and we are comfortable with where we're at right now. So, very good.

When I went through refinance, Mr. Cooper was gonna sell it to another mortgage company. So, they had to buy it back and refinance it with me but it was fairly easy. Andrew, the rep who helped me out, was a good guy.

Mr. Cooper was very dependable and reliable. I liked their service very well. They helped me to get over my credit cards and now, they helped me to get projects on my property completed. Michael, the rep I worked with, was wonderful. He helped me to get the loans that I needed and told me how to wait until they decide what to do. It didn't take too long from beginning to the end. It was in the time that he said it would take. The people who came out were courteous.

I've been with Mr. Cooper for quite a few years. I was with Nationstar. Then they switched to Mr. Cooper and then they wanted me to refinance. So, that was what I did. I didn't get my March statement in the mail. So, I called to make a phone payment. Then when I was talking to a guy named Ty about it, he kind of talked me into doing a refinance. I said I tried to do it a couple of times before but it was too much of a hassle. I kept running over to the Kinko’s and mailing stuff, and then trying to find paperwork. I was able to do everything over the phone, really, which made it a whole lot easier. Ty was very helpful. He walked me through everything. Luckily, I had my son here with me to show me how to take pictures and email these to them and send different documents that he was looking for. The rates and terms were good. My payment stayed the same, but I did get a lower interest rate.

We've had Mr. Cooper for years. For a long time, they've always been good. So, we decided to stay with them. I worked with Jessica and another lady, and they were excellent. They were right on the ball, had all my questions answered, called me, and asked me if I needed anything. The help I received from Mr. Copper was absolutely perfect.

My rep from Mr. Cooper always kept me abreast of what was happening. He was very informative. He was timely with getting back and forth with me. Things went well with him. It was a good experience working with him. Everything was smooth overall.

Mr. Cooper's reps are very helpful and very intuitive. They told me everything I needed to get in a timely fashion to make sure the process went smoothly. Everything got done in a timely fashion. It was all-around great.

Am going to keep doing this until someone from there contacts me. It has been 5 months and you have done absolutely nothing to fix my September payment that your company lost or stole from me. I am fed the hell up with your customer service in getting this issue fixed. I have posted comments about this on your Facebook page in the comments sections on your posts that you don’t seem to give a damn about either. I have even sent messages on Facebook messenger and still you ** ignore me. I have file a complaint with the BBB, I have even filed complaints with your complaint board and still nothing. I have sent attachments showing that this September payment was made and did come out of my bank account.

The loan officer was fantastic though I could have lived a whole lifetime without the processor. I've lived in this house 40 years and I've had four loans on it, and I’ve always done it autopay. But I’m having problem getting that set up with Mr. Cooper for some reason. Because now, everything’s online and I’m not used to having the service. I keep getting run around in circles with it and I don’t know why. It shouldn't be like that at all. Still, I'm quite satisfied so far with Mr. Cooper.

My husband and I just found out that we have been paying our mortgage rates every month to Mr. Cooper and they have not been paying our home insurance. The home insurance amount is included in our mortgage. We just received a letter from our home insurance carrier who said that our home insurance was terminated because they never received payment from Mr. Cooper. We called Mr. Cooper and they were not helpful. If we do not get a resolution to this matter we are taking our concerns to the news. The insurance said they have not received payments from Mr. Cooper so where is the money going Mr. Cooper???

Mr. Cooper has been good to me. The application process too around three weeks and I had to problems with it. If I had to do it again, I'd go with Mr. Cooper again. If you're gonna get your house refinanced, go with them.

I've loved Mr. Cooper a lot since I’ve had them. I enjoy it. They know people need things to pay the bills or do things with the money. Everything’s perfect. I would tell others to go for it. I went for it, and I’m happy.

Everything was great and very smooth. The only thing is, is that I'm not super computer savvy. So, some of the things that Mr. Cooper needed took a while for me to figure out how to upload. But the whole experience was good. It was fast. The reps were very patient and knowledgeable.

We refinanced with Mr. Cooper and everything went smoothly. The only thing that I am a little concerned about is, after we refinanced, we closed at the end of March and I sent a full payment. They were supposed to refund me. I have called twice and they tell me the same thing, that the check has been sent in the mail. They said that they sent it on the 22nd of March and it's still not here. So, I'm just waiting. Because if not, I'm gonna have to call the people that did the refinancing. They said they would find out what's going on.

Working with Mr. Cooper was wonderful and it was a good experience. I was able to get in touch with them. They were able to communicate with me before I got to them and if I didn't get to them, they were able to follow up promptly. So, the process overall was very smooth though I could have received a better rate. The rep was wonderful too and I had no issues.

We thought we were going to get a bigger equity from the mortgage but when Mr. Cooper did the appraisal, it wasn't that much. But we got rid of our PMI, which was a big thing. Stan, the rep, was good and he followed-up. He passed us next to the underwriter and he was good too. They had a hard time and it was my fault because when I sent the home insurance, I did not pay attention that it was last year's home insurance. So, she tried to call my home insurance first multiple times. She reached out to me and I actually have a copy of the current one, I just sent the wrong one. So, after I sent that, it was quick. The appraiser was quick too. He just asked me two questions and did some measurements. Also, I like Mr. Cooper’s app. It’s very user-friendly.

We've always had excellent service from them. Working with the rep was very pleasant. Refinancing, lowered our interest rate some. We owed a larger bank card bill and I was able to borrow enough with refinancing the house to pay that off. So, we went from a 24% interest bill per month to a 4.75%. It ended up saving me 350 a month. My husband was really pleased when I got the refinance.

The reps from Mr. Cooper were kind and respectable people. They told me what I had to go do and how much it will be a month. I was looking for a lower price and we had a nice conversation. Refinancing saved me a little money. If you’re looking for a mortgage, you need to talk to them. They take time with you and are honest.

Both gentlemen that I talked to were really nice and I understood them.

I've always been pleased with Mr. Cooper's service, the product, and the customer service. Everybody was impeccable. They continuously called to make sure that I was good, that I understood, and that I didn't have any questions. Even post-closing, they were calling. My escrow was a little short and I wanted to pay the difference, and I called to ask them how to go about doing that. The rep was explaining to me, "Don't worry about it. It's just a little bit. You'll never really get ahead of that. But hey, we got something we can do for you." I was like, "Oh, no. I just did something last year." He said, "No. Listen to me." When he got through, I was just with it, and it worked out perfectly.

I would like to start out by saying the mortgage company seem to be pretty nice at first. Of course they are when they want your business but as we all know most of the time anyway then they don’t want to know you. Here is my story. After one year on a fixed interest rate my mortgage payment went up. I questioned it and they told me I had an escrow shortage which I understood upon which I paid the full amount while I was on the phone actually with the customer representative. But to my surprise my mortgage payment still was up $22 more a month on a fixed interest rate so I questioned it and again they told me my escrow was short which in fact I had just paid.

The entire process went smoothly without any obstacles from the time that I notified Mr. Cooper that I was I interested in refinancing. The various processes and steps were explained along the way. If I had any questions or did not understand anything, then I would ask and I got satisfactory answers. The people that were assigned to me were very willing, and able to address any concerns I had. This made the entire process easy.

The person with whom I was in contact was very helpful in frequently answering the many questions I had regarding my new mortgage application. He was friendly and flexible and he was able to return my telephone calls and email communications.

Everything was okay. The refinance helped me with what I needed. I had a good experience with them.

The rep worked good and everything went smooth. He was easy to work with. I'd like to have the interest rate a little cheaper but with our circumstances, that was the best Mr. Cooper could do and it was cheaper than what I had.

Paul **, loan processor, seemed downright bothered when talking to me and answering my question. If he responded at all. He promised things that were lies and now is deflecting my emails to customer service. I will never work with Mr. Cooper again because of his unprofessional conduct!

I got a conventional loan and the rates were very good. I worked with Winston who was the loan person who saw me every step of the way. He did very well. But one of my credit cards whom they paid off never got the check. So, they put a stop payment on it and gave me another one that I sent to them. I asked Winston and Mr. Cooper, “Don't stop payment on this.” I explained to them that I had to pay two payments again because of all this check business going on. They didn't seem to want to help me. They sent me this third check which I sent priority to the mailbox of the credit card company. Other than that, Mr. Cooper was fine until this issue.

The process was a little frustrating because I don't do online. Everything I had to do was paperwork and they're long distance. The only personal conversation I had was with an attorney and I signed some papers. That's a little aggravating. There's no person to person and Mr. Cooper misses on a lot of stuff there because they're not able to ask questions and talk to a person individually about what's going on.

Long wait to answer the phone, no call back, posting time takes 3-4 days, for me to restablish my biweekly payments they want 2 months in advance... It is ridiculous, very disappointed and I am very disappointed to the point I am about to go to Bank of America and refinance my house in just 3 months that they took over... What a joke this bank is!

Our refinance went very smoothly. Our agent from Mr. Cooper guided us along and we were able to close in under 30 days. We were able to obtain an update in our account as well as our agent kept us informed. We would recommend others obtaining a loan through Mr. Cooper.

We did a refinance and the experience was okay. Everything worked out. But we were signing paperwork at a Subway. They wanted to come to my house but I didn't want to invite a stranger to my house. So we met halfway. But they were very professional. The new rates were good too. I also went from a 30-year mortgage to a 15, which is good.

The overall experience was very gratifying. The process was not complicated. Communication was great from start to finish. The refi was completed quickly and I was told what to expect. There were no surprises and I am grateful to save monies. I would recommend your company to anyone.

They were very helpful. They got me through the process. It was also faster than I thought it was gonna be. They knew everything to do and talked me through stuff. I thought I was gonna be nervous remembering to sign all the papers, but they were very good and really nice. It was a smooth process.

We just Refinanced our home loan with Mr. Cooper. We dealt with 2 individuals at Mr. Cooper. The first was Frank ** and the second was Jessica **. They both were very helpful, attentive and kept us up to date on the whole loan process. We were pleased how fast the loan closed.

When I did the closing with Mr. Cooper, I signed the papers. We went through every single paper and the closing cost was 9,000. Two days later, I got a phone call from Adrianne and she told me, that the closing disclosure wasn't signed, that we forgot to sign the paper and that she needed to get a digital signature. She asked me to open my email. In my email, I would find the closing disclosure and I would sign it electronically. I remember seeing this paper, the same numbers and the closing cost was 9,000 and I signed it through the computer. I was paying $9,000 for closing and I was supposed to get $9,000 back.

From start to finish, this was a great experience; much, much easier than I had anticipated. I called to inquire on a Monday, and three Fridays later I closed on my refinance. The loan agent (Ray) and loan processor (Ingrid) were each wonderful to work with - excellent communication that was both timely and clear. I’m so glad I got to work with them and that they helped make this an easy and quick process for me.

The refinance took a little bit over a month and since we refinanced, we've cleared the HERO loan and lowered house payments.

I had an excellent experience with refinancing my home with Mr. Cooper. I worked with two of the most professional employees that work for you. I was treated like a real person and respected. I would highly recommend dealing with Mr. Cooper, Thank you. It was a pleasure working with you. Thank you.. Employee names Deonte ** and Ashley **.

I conversed, emailed, texted with professional, knowledgeable, and pleasant people during my Mr Cooper/Nationstar Refinance! They kept me aboard of any transactions and steps in the process in a timely manner! They made me feel like a valued customer and what to expect! Five ***** review to all!

I could not have been happier with the customer service at this organization. They were easy to get in contact with, knowledgeable, friendly, and moved things forward much faster than expected. I made a personal contact right from the start and that same representative continued on my case throughout the entire transaction, which saved me a lot of time and frustration and prevented confusion about where I was in the process. They also were helpful with the technological side of my account, which meant the world to me not being very high tech. That also saved me a lot of time and worry about if I was doing things on my end correctly. If I could give 10 stars I would!

While I'm overly impressed by the speed and efficiency in which my refinance occurred, I'm angered at the mail I've received since. I'm receiving multiple mailings daily for mortgage insurance policies related to my refi and they all reference my mortgage with you, naming you! I am currently holding six of them in my hand from only two days as I was discarding them until this week. I DO NOT appreciate my information being sold and feel very violated by this. My home is my largest investment and I expect more professionalism and privacy from a company that holds so much of my personal financial information on file. If I ever decide to refinance again in the future, I will not be choosing Mr.Cooper/Nationstar Mortgage because of this. I also will not be recommending you to anyone for the same reason.

Mr. Cooper's mortgage professionals did a good job and they answered all my questions. I had some issues and they dealt with them. I would have liked to have seen better rates but I was a little bit later on the curve than I probably should have been. Other than that, they were competitive.

Refinanced our home. Was easy and Tyler ** was incredible in helping us. It was smoother and easy. We’ve recommended Mr. Cooper to friends and family. If we needed to refinance again I the future we would certainly refinance with Mr. Cooper again.

Andrew ** was the representative that dealt with our refinance. He was not forthcoming with anything. He kept telling me different versions of everything. When I would ask what fees were he would not give me straight answers. He refused to email me and would want to call me vs. having a documented conversation. When I was not happy about the closing costs I informed him I was going to shop around he decided to close the application. Andrews said he called me for two days which would have been on a weekend. I never received his calls and no emails were sent. He said that the mortgage company asked for the FHA case number and thus had to close the account.

Quake and team were fantastic to work with and make the process simple, quick and smooth! They were very professional, clear with communication and delivered what they promised. I would highly recommend Mr. Cooper if you are looking to refinance your home or looking to purchase a new home.

My husband and I have our first mortgage loan with Mr. Cooper after it was transferred from a different company. We refinanced the same loan with Mr. Cooper in 2020. More recently, we worked with Evan ** and Beatrice ** on a loan for the purchase of our second property. Rates were competitive. Everything was a breeze and went smoothly. Both Evan and Beatrice were professional, efficient, diligent, and responsive. We closed escrow in 23 days! It was such a good experience working with them and we appreciate all of their hard work throughout the process and on the closing of the loan. Thank you, Evan and Beatrice!

My experience with Mr. Cooper went well. Every time I called, I was able to get ahold of somebody. They responded back to me and nothing was unanswered. I had Mr. Cooper before and I was satisfied. The only problem I seem to have is that the payments go up every year. But they explained that it was because of the taxes going up, which I understand. But my escrow, taxes and insurance are included in the payment. So, even if I, at the beginning of the year, send extra escrow in to try to keep the payment down lower, it wouldn’t help me.

I'm so satisfied with our Loan Officers in the whole process from application to getting loan approval to the closing date. They explained it in detail and updated it from time to time. They are very professional and helpful. I had all the answers to my question right away.

Sven ** and Brittney ** did an excellent job serving my loan for refinance. At no time did I feel like I was another #. They both truly did an outstanding job. Thank you Mr. Cooper for employing such wonderful people.

My house loan was with Bank of American and after over 10 years sold it to your company Mr Cooper. After which I desired to refinance my loan to change it to. 15 year one. I asked BOA to give me an idea as to cost and what was needed to do this. After a month and no one contacted me I desired to try your company. I got to speak with Cynthia who gave me all the info I was looking for in just a few minutes. She also said could work out the details and give me a locked in rate if I wanted. I said, "Of course" and within a day or two did that. So from that point till the closing took like 20 days. I couldn’t believe how helpful and how easy your loan crew made everything for me. Even the lady who came with all the paperwork was fantastic too. Mr Cooper you have a wonderful team and I am so very grateful for each and everyone who help me. Thank you for being so professional yet also for making me feel I was important enough for such care.

The team at Mr. Cooper (Lucas and Felipe) was overall really great. They were knowledgeable, courteous, professional, and helpful. While persistent in working with us to move the process forward, they were not pushy. It was also really nice to have the numbers worked out early and put right in front of me without any hidden fees or backend items that could cause my family problems down the road. The automated system on their website to view, confirm, and sign documents was also very well designed. While it could be accessed a little smoother, the overall system is good and easy to use. Lastly, the process created to handle closing was great with it happening at our home. I would recommend Mr. Cooper to anyone who is looking to refinance.

Refinancing was easy with Mr. Cooper and Steven **, he really made the process so easy. I was really amazed at how fast and easy the entire process was. This was my first refinancing. Was not sure what to expect. He held my through the entire process to the end. He explained every step from day one to closing.

The refinance process was made quick, simple and convenient. We didn't even have to leave our home for the final signing, they sent someone to us! Everyone involved knew what they were doing and were very personable and easy to work with. We always knew where our process stood and received updates throughout. We will recommend Mr. Cooper to all our friends and relatives in the future.

First I want to my loan officer was very prompt and detail oriented. The process was faster than I expected, very informative and helpful. With Covid issues and concerns I expected a lengthier closing process, again I want to reiterate how efficient and effective my process was. I would highly recommend Mr. Cooper to friends, relatives, colleagues and etc.

Thank you to everyone who made the refinance so easy but with every attention to detail and answers to all my questions. Special thanks to Jeff ** and Amanda ** for keeping me updated and giving me answers to my questions about the process and details of my loan.

It was a easy experience and we got a great rate. Jennifer and Mr ** were the best and so helpful and friendly. The work list we we were given made things on our loan was easy and made a great experience. I would recommend Mr Cooper.

The representative was good. There was a smooth transition on everything, from start to finish. Communication was excellent.

Marcy was very helpful and was able to answer all my questions. She was professional, prompt, kind and patient. The whole process was easy, smooth and quick. It was a stress-free experience. We’re glad we made that first call and got Marcy.

We had a great experience with refinancing our mortgage with Mr. Cooper. It went so much more quickly and smoothly than I could have imagined, and we got a great interest rate. Our loan officer explained everything thoroughly and made it so simple. I would highly recommend Mr. Cooper to anyone looking to refinance.

As usual the Mr. Cooper experience was a smooth one. I would like to thank Cynthia ** in particular. She guided me thru the process and was able to answer all questions. She went out of her way to make me feel comfortable.

My whole reason for going with you was because, you took my credit card debt as part of the loan. However, no one told me that they were going to send me the checks written out to my banks! All payment for my cards are online, I had to physically find an address for each bank and an envelope and stamps. And after mailing them all they STILL deposited the money into my account and I had to wait 3 days to a week for the checks to be released so I could finally pay off my accounts. You should let people know this beforehand because it was not easy.

Smooth flowing process, no missteps in asking what was needed and kept me informed at each step of the process throughout, via email and the website. Always helpful and courteous and communicated with the same two people throughout. Extremely pleased with Mr Cooper and the results they helped us achieve.

My experience refinancing was so easy! Starting with Justin getting it started to Abbey finishing. Both were very professional and helpful with every step. I appreciate how easy they made this process for me. I was worried that it would be a huge process and I would regret starting but no it was well worth it, thanks to them. They were great to work with!

Very easy process. Shelly ** was very helpful, as was Monica **. The person who came to the house for the closing, I don't recall her name, was prompt and did a good job as well. Very pleased with the whole process.

The entire refinance processing of our new mortgage was excellent. It took only 28 days from loan start until closing date! Our loan processors were excellent! Review and signing of loan documents were easy. Their closing agent was top notch. She was very thorough and made the closing day easy and enjoyable.

Provided excellent professional service, clear communication, gave other options, every Mr. COOPER staff gave consistent details no matter what was being requested from me, operated very correctly, efficiently and quickly with myself or my husband but mostly very kind and friendly people. Made us smile when done.

I had a great experience with Cooper Mortgage, in refinancing my mortgage loan. everyone was very helpful in completing the forms walking me through the loan process. They kept me informed by emails and phone. They also sent me videos on the process on completing what I needed to do to make the process on closing the loan as soon as possible.

Martin was very helpful in providing me with information which lead to my decision to refinance my home loan. He was responsive to questions that I had during the process. Nichelle was helpful and responsive with refinance process also. I appreciated the friendliness and courtesy of both individuals.

I had a great experience with the refinance process. Everyone I worked with answered all my questions right away and without hesitation. I was also given many choices to choose from to customize how I wanted my mortgage to work out. I would and have recommended the Mr. Cooper company to many people.

The two individuals that helped us refinance our mortgage to a lower interest rate while keeping the same remaining number of payments were outstanding. They provided clear and concise information, answered every question we had and were very responsive. I wish every financial interaction I had went as smoothly!

I have been with Mr. Cooper for about 3 years. Everyone I have dealt with has been amazing, making me feel part of the family. I have refinanced 3 times and they contacted me to let me know they could me.

Five stars! The team was very easy to work with and responsive and accessible. The process could not have been easier and I appreciated the constant updates. My loan closed faster than I anticipated and I would definitely recommend to a friend or family member.

I would like to give "kudos" to Rafael, Jiry and Oscar for making the re-finance a great experience. I so appreciated all of their immediate responses to my questions during this process as well as keeping us up to date as things progressed.

I had an amazing experience first with Betty ** & then with Dina **. They both were very professional, courteous, kind, very helpful, & a joy to work with. I have recommended Mr Cooper to several of my friends & family. I am very pleased with excellent service Mr Cooper, Ms ** & Ms ** have provided to me.

Very Flawless thanks to Mr Peter ** hard work, professionalism and knowledge. Also it was great working with Ms. Tomomi **. Mr. Cooper should be thankful to have assets such as Mr. ** and Ms. ** working for them behind the scenes. Greatest Experience I ever had dealing with a Mortgage Company.

Mr Cooper is by far the BEST company I have ever worked with for home financing / refinancing. They were efficient and professional. Whenever I had questions, my calls were immediately answered or returned. When possible, I will choose Mr Cooper every opportunity, for my home financing needs.

Everything went super smooth. No complaints! Very good communication throughout the process. Quick and easy. No surprises. I can't think of anything else to say, we are very satisfied with the efficiency of the process. We especially enjoyed being able to use a Mobile Notary on a Saturday. We were paying off another loan with our Refinance and there were no problems or issues with doing that.

All I spoke to were courteous and informative and professional. I was also kept up to date on the loan application and process. It went smoothly. The funds were in my bank account within days after completion on the paperwork. I was able to send requested documents using your very handy app on my cell phone.

The process was so easy. I really enjoyed that everything was done electronically. My loan officer and processor were patient and very detailed. They answered any questions I had. They were good with keeping me updated on the process and where my loan was at all times. I appreciated the prompt responses as well.

My refinance process was great from start to finish. Everything was easy to understand and the loan tracker to-do list was easy to follow. We had one hiccup when we were signing closing papers, my wife's maiden name was on the first batch of paperwork, but it was quickly handled and we were able to sign the updated closing papers in less than a week. Overall, I am very happy that the process was so easy. Thank you!

I made a simple inquiry about the possibility to refinance my home loan and pull out some cash from the equity accumulated on my home. In about forty minutes the man I was talking with had an offer, in a refinance package, that kept my monthly payment the same and my payoff time the same as I am scheduled to make from the current mortgage. In two weeks, with the amazing help of the loan processor, I closed on the refinance and got the cash I needed. Excellent Service!

Mr. Cooper Mortgage Company were great to us in refinancing our home. They were very professional and were easy to work with us and explain how to cut our interest rates. We would recommend them to anyone who is in the market of buying or refinancing.

Processed our cash out refi in less than 3 weeks, amazing service. Everything went as quoted, helped get the most money out of our equity, costs were very reasonable, interest was best offer on the market.

Some of the best people I have ever done business with, Brain ** and Tamara ** are the best, they were so helpful and patient with me, I could talk to them as if we had been friends forever, Mr Cooper is very lucky to have fine people like those two working for you. VERY PLEASED.

Very pleased with the professionalism and work ethic of all the folks that helped me refinance my home! We are very happy with how fast and seamless the process flowed. The signing day went smooth, everyone followed up with us and kept us informed.

The whole process was streamlined and easy. The people I worked with were in constant contact. The documents were able to be signed online for some. The ready were signed in our home with a gentleman there to explain them to us.

Working with both Camille and Dakoda was very impressive and they were thorough, patient, and explained the process for refinancing very well. It was a real Pleasure working with them! Camille kept in constant contact with us as did Dakoda.

During the process of refinancing our mortgage, all parties were professional, courteous and knowledgeable of the process. The time from start to finish was much faster than we had anticipated. We were extremely pleased with the help and direction from Jason ** and Kevin **.

From the very first call right to the end, the Mr Cooper associates made my refinancing process a breeze. Every one was very communicative and helpful, and I was always able to get someone on the phone when I had a question. I couldn't have asked for much better; my only regret is not having called sooner.

I recently refinanced my home with Mr. Cooper. The team I worked with was very professional, knowledgeable and responsive. When I had questions they were extremely helpful. My home was sold a few years ago to Mr. Cooper and I have been extremely impressed with them and was so happy that I was able to refinance with them. Their online access to all the information I need (and more) is very impressive.

Annie our loan processor is the only reason I am giving 5 stars. Once she took our file, it was smooth sailing. Ray, our loan originator (salesman) was rude, talked over me, did not communicate, and lied about the options we had. He told me I had "two options" for cash out refi, when Annie was able to explain that it's our loan and we can choose whatever works best for our situation. Honestly, Mr Cooper is very lucky Annie was involved, we probably would have walked away from this loan and company. Thanks for being awesome Annie!

This process was stress free from start to finish. All representatives were clear in what they could do for me and what they needed from me every step of the way. I am thankful I took the time needed to not only get a lower interest rate, but also decrease the length of my mortgage.

Mr. Cooper is a good loan company. I like them. The first loan officer that took my information was great to work with. She was very helpful and she was not pushy. Then I laid it on the backburner for a week and a half because I was super busy, and called them back and said, "Okay. I'm ready to follow through." They checked to make sure the rates were still great and then they started the process. I was transferred to a different loan officer to carry out the loan and he was good to work with as well.

I worked with a wonderful lady. She was very helpful. She answered all my questions and always called me back with information I was requesting. She was great to work with. She was very professional, capable and competent. The closing lawyer that she used was very helpful and informative as well. The only complaint I had was the closing costs were a little bit more than I expected. It caught me a little bit by surprise. But overall, I would definitely recommend Mr. Cooper to someone. It was a positive experience going through the loan application and qualification and the closing. If I call somebody and left a message, “Hey, call me back when you get a chance,” they usually call me back the same day or the next day at the latest.

Everything went along a plan and the experience with Mr. Cooper was excellent.

The financial guy I dealt with at Mr. Cooper was Kim and he was really good. He was easy to talk to and he got everything done for me. He talked me through the process really well. Then I have computers, so my coworker did the emailing and that went really good, too. We got everything done in time and the process was done in a shorter term than what I thought it was going to take.

The agents I worked with were knowledgeable and they kept me up to date by sending me emails. They were also available. If I had a question, I was able to call my rep, Reese, and he picked right up. It was nice that it didn't go to voicemail or I had to wait for a call back. The process of refinancing with Mr. Cooper was also way easier than I thought it was going to be. I would recommend them to those who are looking for either a loan or to refinance.

I refinanced with Mr. Cooper and the rep I worked with on the phone was all good. My sons are with Mr. Cooper, too, and I'd tell other that I'd go for them. The only thing I didn't like was the notary. When he came up and knocked on my door, I asked him how he was doing and he just grunted and looked at me. Then, when we sat down at the table and he never said, "Hey" to my wife. She asked him if he wanted a cup of coffee and he never said a word.

The process was okay. But as soon as I didn’t answer the phone, they would shoot me an email explaining that they'd tried to get ahold of me and they couldn't, like I can drop everything I'm doing right when they called. But it was no big deal. I was told my closing costs were going to be 4,500, but when all got said and done, it was almost 8,000. They should be more upfront. I would never use them again.

My mortgage went up so much due to my homeowners insurance. Doug informed me about a program for 65 and over, and he was right on top of things. Any time I call him, he calls me back immediately. He was great. The only thing that scared me was I got a letter. So I called Doug and he looked into it and got back to me. But everything was very smooth and easy. I’m happy with my retirement that my mortgage is lower because I'm on a budget now.

When we did the refinancing, everything went smooth and quick. It was all good.

The loan officer did terrific. We took our time because we wanted to time it just right. So the process took about two weeks. The new rate that we got was a lot better than what we had.

Just wanted to let you know how awesome everyone was who helped me with my new loan. I was not too sure when Mr. Copper took over my loan but once I got to see what Mr. Copper had to offer me and the great staff I was sold. I love you quys. Thanks for everything. Frankie

They answered all the questions I had. They got back to me quickly. Information was easy to get to them. There wasn't a lot of stuff that I needed to do. If they didn't answer the phone right away within an hour, they went back with me. So they were very good.

Tyler was awesome. Start to finish on everything. He’s an asset to your business for sure. Everything went like clockwork. He kept us informed of what was needed and how quickly this would come together. Absolutely an asset to your company. Two thumbs up!

They've done a wonderful job. The application process was very easy and convenient. My loan officer was very knowledgeable and helpful.

I would like to thank Frank ** for all his help to make this process so easy and fast. I was able to lower my home interest and payment. Thank you so much. Would highly recommend him for any loan purpose.

There were a few phone calls back and forth to get everything lined up, but other than that, the process was pretty simple and it went good. For doing everything on the phone, the process went pretty quick. They did an appraisal on the house. So that took a little bit more time. They told us it was because it's been so long since we bought the house. The first lady we talked to about refinancing did a good job of advising us or trying to help us. She gave us fair advice about what the market was doing and not to wait around, and sure enough, that's true today.

The communication was good. I'm not good with cell phones. We were doing a lot of electronic work and they guided me through every step, like how to set up for my husband to sign the documents online. They were very, very helpful. I was very at ease doing the refinance. My husband and I were both very comfortable with it. They made it very pleasant. They broke everything down for me. So I had a very clear understanding. My husband and I weren't scared of what we were doing. We were notified that the loan closed. Everything went through. We were told how much our new payment was. I didn't have to make a payment this month. My new payment starts next month. So we got that extra money. That was a big plus.

The process was smooth, cost-efficient, and quick. The team, especially Eddie ** did a great job of keeping me informed and giving me good advice. The recommendation for a 20 year term was a good fit for our situation and an example of the expertise they provide.

Great experience. Closing was quick and simple. Customer service was awesome. I was able to save every month with a lower interest rate which made life much easier. Rocki was great with staying contact with me about the process. Thank you for all your help in my process.

They were very helpful, and the process was very quick. They expedited things very promptly. Customer service was very good. We were able to reduce our interest rate and cut down some former debt.

Mr. Cooper helped me out a lot because I don't have a computer. They were very understanding that I didn't have a computer. It really made me feel that I was safe. They went through the system and different programs to show me how to do the process on my phone. I had no problems getting it done, even with the paperwork. They texted it to my niece’s house, and she helped me get the paper filled out. We got them filled out, signed off, and then texted them back to Mr. Cooper. They answered all my questions and talked me through everything. I was glad. One of the gentlemen that helped me from Texas was awesome. I called him two or three times about different stuff. Overall, everybody was good. I really appreciate the help they gave us. I would highly recommend them to anybody trying to get a mortgage or trying to buy a house right now.

Everyone I worked with was professional and helpful. This was the quickest turn-around and least painful home loan I have ever experienced. I don't recall exact dates but believe it was less than two weeks from start to closing. The only reason I am not giving them 5 stars is because closing costs were really high for a refi IMO. Also, my monthly payment is approximately $80 more than I was originally quoted.

The initial sales representative spent quite a bit of time with us and explained everything well. Mr. Cooper kept in touch throughout the process. Then they were able to move the closing date earlier. But we were on vacation and they were flexible and changed it back. It was a good experience working with them.

The rep kept me well informed on what he was doing. Mr. Cooper did pretty well because when I didn't understand, they explained it to me.

Received professional and helpful service. Sam was easy to talk to, every question was answered, and he made sure I understood everything that was presented to me. The whole process went smoothly, and I closed in a timely manner. Thank you!

Mr Cooper home loan was a professional and easy process from start to finish, they kept me informed every step and answered questions and made sure that everything was done in a timely manner, and I do recommend Mr Cooper highly to anyone who wants a home loan.

Refinance was made fairly easy.. Austin and Racine were professional and kept me up to date throughout the whole process.. I would refer friends if needs arise.. Signing day was made easy and worked around my schedule..everything was explained from the beginning.. One complaint, I get a lot of mail from Mr. Cooper.. A lot of it wasn’t necessary.. and a lot of it was duplicate..

We moved from a 30 yr fixed to a 15 year fixed, with a much lower interest. Super easy to work with, however, they could be much faster in getting the new loan material on their system so I can arrange "AUTO PAY". I hope it gets done soon!

I called Mr. Cooper just before December when I saw that they might be able to help us refinance to a lower interest rate. I was skeptical because no one else wanted to touch our predatory lending loan from 2007. I was surprised when I talked with one of the people when he said they could help us and wanted to close before Christmas.

Excellent service during the whole refinancing process, efficient, all the persons I deal with were very knowledgeable and during all the process were absolutely educated. First time I have this level of service from a financial institution. I must include that this was an extension of the also excellent service during the pandemic (forbearance).

The rep that I dealt with was very helpful.

I kept getting asked for the same information repeatedly - when I pointed it out, it was ”ok.” I was asked for information way too difficult to obtain - when I said I wouldn’t provide this, the response was ”ok.” I just l didn’t feel I was in competent hands.

We had a great and easy experience with Mr. Cooper. The guy we contacted was awesome. He was very nice. He knew I was pregnant, so he kept asking how I was doing.

Any issues I had with emails or questions, Mr. Cooper's reps were on top of it. They were thorough and fast. Refinancing with Mr. Cooper gave me a lower monthly payment, and when I called them, there was already a response the next day and they were giving me different options. So, I appreciated that. It was a great experience overall.

My initial dealings with Mr Cooper Mortgage, as well as my recent Home Equity Loan request, has been excellent. This is entirely because of the exceptional service given to me by their representative and loan processor, FRANKY ** NMLS ID **. He assisted me initially to set up our original home mortgage loan. I went back to him again in January of this year with a special request. He was able to walk me through what I needed to consider and then set up. That included the final step of the autopay from my bank. He represents Mr Cooper with professionalism always, yet has a personal approach that made me feel comfortable, even when I was a bit clumsy using the computer. I appreciated that friendly approach as well. I do highly recommend buyers to find out more about what Mr Cooper can do for them as they search for similar support in purchasing or refinancing homes.

I did a refinance with Mr. Cooper. Big failure and I would never do it again. Not with this company. You would think the process would be less stressful seeing that I already had a current mortgage through them. The amount of documents and questions that was asked to be submitted was unbelievable. I questioned my loan processor about this and all he could tell me was "we need a paper trail". Just a little bit of what I went through without going into too much detail. I received a check with a large amount of money from a known company.

Mr. Cooper did exemplary service. When we're discussing options, we were made well aware of everything we needed to do. Every time I called them, they never needed to return a call. I got the answer straight forth and right away.

Over the course of obtaining this loan I would have appreciated a list of documents needed for approval of this loan. Instead what I got was a call every other day for a new document...Over and over....Phone calls were not returned...And a week before we closed I get an offer in the mail for a half of a percent lower loan...This is the last time I'm dealing with this....Next time I will refi with someone else.

I was already under Mr. Cooper's service. When the right rates came up, I contacted them for opportunity. I didn't have to go through the appraisal because they already had that from a year ago. However, at the closing time, one of the agents got sick, and I couldn't get hold of her on the day before the closing date, so there was a little bit of a miscommunication there. But other than that, it went okay, so I was pretty happy about it.

The application process was lengthy but it was pretty good. They were pleasant and answered any questions we had. The process was a series of three or four phone calls and then we had a notary come over, where we had a little hiccup. I don't know if we were notified that we had to have a cashier's check ready for that notary. We had to turn around and reschedule the following week. But that was the only thing. Our rate went down like 2% because of the refinance, which is a really good thing, and our payments were reduced a little bit, which is nice.

I had to refinance due to a divorce. We pushed paperwork through before the divorce was finalized to expedite the paperwork. I was told as soon as the divorce was final to let them know and they would do a quitclaim deed for my ex wife to sign as the final step. Once divorce was final I let them know and was told to go to my lawyer or county clerk to get a quitclaim deed. I was told they would do it and was made to believe it was part of the process and now am being told I should go somewhere else as it will be “cheaper”. Again, I was told it would be taken care of by Mr. Cooper as part of the refinance with them and now I am being told different. It should be part of the refinance because that is what I was told.

My experience with Mr. Cooper doing two ReFi's were quite satisfactory with the associates involved being courteous, helpful and informative. My monthly mortgage payment de-creased by nearly $100 with the Mr. Cooper. Employee who handled it, Sammy **, quite friendly and helpful..

I honestly don't know how the closing process could have been smoother. The team did a great job from start to finish. Each step of the way was very smooth. Great follow ups and communication from everyone on the team. No issues!

The Mr. Cooper representatives that assisted me throughout the refinance process were very knowledgeable and assisted in any way they could. The process was quick and I received regular updates on the progress of my refinance. The process time from start to finish was smooth and fast. Highly recommend.

I stayed with Mr. Cooper because they were so good with everything they did and said. My loan rep told me everything that was going on step by step. It was very nice. I told my girl friend, "Why don't you go with Mr. Cooper? They're the best company you can go with." She went with them too. We're retired. The house payment is really good because if anything ever happens to one of us, we can still pay our mortgage. That's what we wanted to do and it worked out great.