Mr. Cooper Reviews

Everybody at Mr. Cooper was wonderful. I would shout out to Ron and Lauren for all their help and communication. They were really good and the process was really smooth.

Mr. Cooper's reps were all really professional and friendly. The process went smoothly and after getting the refinance, I'm paying a little bit more. But I got some money back and paid off all my other loans that I had.

Refinancing with Mr. Cooper went really well and I've never had a problem with them. They were super helpful, very professional, and awesome. I would recommend them.

Everything went seamlessly and fast with Mr. Cooper. The refi process took a couple of weeks and I would recommend them to anybody.

I had a good experience with Mr. Cooper. I worked with a few reps. They're really easy to work with and they followed up, and they always gave me a good update on where we're at. So, I never felt like I was left in the dark. I felt like the guidance was good. Mr. Cooper's application process was really easy and straightforward. Everything was simple to submit. I really liked the e-DocuSign. It made everything really straightforward and there was not a lot of paperwork. So, it made it really simple and quick. Overall, the application and the underwriting process went by a lot quicker than I thought. So, I was able to close sooner than what was anticipated.

My wife did the process and she said it went as easy as it ever has. It went real well. We've done a lot of refinancing and buying houses and she really likes Mr. Cooper. In the future, we'll definitely go through Mr. Cooper because they made it real easy with everything.

Our experience with Mr. Cooper was great. Their communication was good. There were a couple things that were more on my part with miscommunication. We bounced a lot of numbers. We were talking about one thing, and I added another thing in. It was a simple mistake on my part. But they went over everything multiple times to make sure that everything that we were talking about was what we wanted. That was where we caught it. Our mortgage rate went up, but what they were offering and how it was presented made sense. It was something that we needed. Everybody we worked with was professional. They gave us great advice, and they also listened to what we had to say.

The reps were great and the process was very smooth. There was no stress. What I liked best was every time they said, “We'll get back to you in a day or two days,” or, “It will take this long to do this,” they were on time and ahead of schedule. They set good expectations.

When I bought the house a long time ago, we went with Nationstar Mortgage. Since then, they have contacted me about refinancing, and I refinanced with them. They've changed their name, but with our refinances, it's always been with Mr. Cooper because I've been pleased with their service. The application process moved swiftly and didn’t have a big problem. It's too bad they can't plug into the information they already had, but other than that, it's been a seamless process. It took between one and two months, which wasn’t very long. It's so effortless now. This is the 12th house I've owned, and I’ve had houses all over the country. I remember back when it took a long time to go through this process, and I was always going in to see the agent and the title company.

We got everything said and done within a month. It was pretty quick. Having direct contact with the officers was pretty amazing. Kortney was great. She was direct. She was very responsive in getting back and making sure I knew exactly what she needed. Mr. Cooper is a pretty reasonable mortgage company. They are here to help and they understand.

Mr. Cooper is the WORST mortgage company I have ever came in contact with! The representatives do not ON ANY LEVEL have any experience in mortgage loans! They do not know what they are doing at all! I was approved for homeowners assistance.. Where they paid my mortgage for up to 18 months.. they literally still added late fees to my account and did not apply the money that was paid to the back to my account. I had to call them every single month because my account showed late as if the payments were not paid and they literally had over $27,000 sitting in their bank! I am so ready to change companies! Not to mention, the representatives hang up on you when they can’t figure out your problem!

We got lost in trying to get all the information together. Unfortunately, I'm not into computers, so I had to do everything by mail. That might have slowed up the process a lot. But other than that, everything went well with Mr. Cooper. The rep led me well and took me through the whole process. I'm pleased. I’ll definitely let anybody know that if they're looking for someone in this nature, then Mr. Cooper might be good to try out. I've been with Mr. Cooper for a good while. When you're not satisfied, you find other places to go.

Every step of the process was a dream. Even when I had to re-enter the system to update information, it was easy to navigate and the online and in person assistance was spot on. The staff was attentive all the way through the process, I was well informed at every stage.

We had significant timeline delays, which were unfortunate. My requests were acknowledged, but there were a couple of things I needed that I never got resent to me. As far as the overall terms of the agreement, they were competitive, except my closing costs were astronomically high. Also, my first loan processor called and said stuff like, “Hey, please call me back. We have this, we need that,” but would never answer the phone when I called her back, and wouldn’t email me back either. We replaced her with somebody else who was much better. The second loan processor was responsive. When I called, she answered the phone.

I took out a new loan with Mr. Cooper, and it was good. It took about 45 days, and the rep was very good. I would recommend them.

The process went very smooth from start to end. I felt I always had contact with the team, we ran into no glitches right to the close process. It was easy to reach my processor, and the close with the attorney went very smoothly.

The whole experience from start to finish was incredible. We refinanced our home loan from an FHA to a traditional loan with no PMI. The process took only 3 weeks and we were able to pay off all of our credit cards and keep our monthly mortgage payment in line to the original one. We cannot express how happy we are with the whole Mr. Cooper team!

The refi process was quick and easy. Everything was good, including the new rate and terms.

Our experience was wonderful. From the beginning to the very end, your representatives were there to help, explain, and keep us on track each step of the way. Also, they had the patience of a saint. If we should ever need to refinance again, we will be sure to do it through your company. Thank you.

Was trying to setup my new loan, but the old one keeps coming up. Would like to setup automatic payments. It just isn't working. Was told it was there. Please help. Could I maybe close down the old loan and reopen a new one.

Electronic Services were Awesome!! Very convenient, every person that I had contact with via phone or email was very professional and accurate in any statements that were made, I had delayed doing a refinance because I thought it would be a long drawn out process, I was wrong! When I first inquired about a refinance the representative I spoke with explained the whole process and even gave me an approximate closing date on the refinance and It was within the week he originally estimated. I can honestly state that I had less total time in this transaction than the last vehicle that I purchased. Definitely five stars!!!

The process was seamless and communication constant throughout the process. Any errors found were corrected in an efficient manner and quickly updated to expedite the process. Hand offs to parties involved in each stage was reassuring and left me with the feeling of great organization process.

I wanted to get stuff paid off and have one payment instead of five. I did a refi and got all my documents in well ahead of time. Being an efficient client really helped the loan team be efficient as well. We worked really well together, on a timetable and got everything done fast. I just raised my mortgage $300 a month, but out of all the things I paid off, one of those bills was 300 a month on its own.

I had excellent service from Mr. Cooper. From start to finish, it took less than a month. My expectations were well met throughout the whole thing. It went pretty fast and fairly easy. The communication with the rep was excellent. We did most of it over email and chat on their website. The rates are higher than what I got years ago, but I thought the rate was decent for now, with all the rates continuing to go up.

We did a refi, and communication was smooth once we got the right person in there. At first, I got a person that didn't seem like they knew what they were talking about, but we eventually got there. The process was 50 days, so it wasn't too long. Everything went well, and I'm overall pleased with the whole process.

My experience was pleasant. The process was quick and smooth, and when I needed to contact them, it was really simple. They replied quick. The new rate and terms suck, but it’s not their fault. It's just interest rates went up. The refinance increased my payment, but it still helped me out.

Mr. Cooper bought my loan from another bank, and their reps were great. The refinancing process just finished last week, and it was easy. I did most stuff online, a phone call here and there, and that was about it. Except for one, I've had a good experience with all of Mr. Cooper. They're still servicing, but they sold my loan too.

I’ve been using Mr. Cooper for a while. It’s my second time refinancing with them. The rep I worked with was a really good person that assisted me. The process was fairly easy. I'm satisfied with them. It was a good experience.

I had a couple of hiccups ‘cause I retired at the time I was trying to refinance. I had to wait for the proof of income and that delayed it about three months. But other than that, the process went well. The reps were also very informative and friendly. They did a good job.

The process didn't take long at all. I was surprised at the expediency of the process.

It was smooth sailing. Any questions that I had were answered in a timely manner. I took pictures, and uploaded them through email. That was very easy. Mr. Cooper will give you the best products and try to keep you knowledgeable of what's going on and when any changes are being made. Go for it.

Mr. Cooper has been great. Every time I've called, it's easy to get ahold of somebody. And they have worked with me through anything. They've been absolutely outstanding. I had an outstandingly low interest rate. And to take care of every bill that I have, they just went up 1% on my home loan. I was insane not to. So, they did me good. I've already recommended them to two other people who have now got Mr. Cooper home loans.

When I bought the house, my Realtor recommended Mr. Cooper. It was hassle-free. I believed what they said, and everything worked out. The rep knew I was going on vacation. He said we could have it done before then. And they did. They had it done three days before I left. I would recommend others to them. They’re a very good company to go with.

Lack of communication between agent and processor caused a lot of frustration and aggravation. Had to contact managers to resolve the situation and get the ball rolling. I would highly recommend if you’re able to go with a different company than Nationstar Mortgage DBA Mr Cooper.

My experience with Mr. Cooper was outstanding, top-notch, thorough, efficient and quick. The whole process took a total of nine days. It was very easy. The reps were both great, easy to work with, and communicative.

I dealt with one guy at Mr. Cooper and he was everything I needed. Everyone else was over email, so I feel like it wasn't very personal. But this guy was really personal with me. He called me and did everything. It’s also easy to make monthly payments. It's just a couple of clicks.

They were very helpful. I had a good experience with them.

These guys were great. They answered any questions that we had. They tried to give us all the information upfront to take care of any questions that might come up. They were really professional and a really good company to talk to. The people that we talked to were just outstanding. The application was fairly easy. I would have no hesitation in going back to them again. My wife and I were really amazed at how easy and open-minded these guys were. They really did a great job.

I refinanced with Mr. Cooper and it was quick and easy. It took six weeks from beginning to end. They're a good company.

The person who helped me was really kind and he explained me everything about the refi.

Refinancing our home mortgage was a great and easy experience. Simple and quick processing through online files. Agents were in contact throughout every step of the process. They explained everything in detail. A great experience and easy to work with.

Mr. Cooper's representatives were fine. I've been with Mr. Cooper before. There wasn't a whole lot of guidance because I kind of knew what I was doing. They adjusted the rate a little bit so that my payments would fit with my income. It's just kind of hard because now they've sold my loan already. I haven't even made my first payment. I'm a little irritated at that because the whole reason I went with them was because I liked them before. Now I'm like, "I haven't even made a payment yet and it's already been sold."

Very friendly and polite. Follow up was good and closed in a good time frame. I was on vacation and they sent a representative to my hotel to complete my closing. Sent emails and text to keep me informed at all times.

It’s a mess. I’ve called twice. During last call I was told my fire insurance was paid and everything was fine. I checked online today and it says I’m over $4k in debt for that. I talked with my insurance agent and she said they were paid for the fire, but not the wrap-Around or earthquake policies. I have to pay about $1400 more to Farmers. And. Taxes are due in December.

I was already a Mr. Cooper customer, and the application when I refinanced this time around was easy. The rate was better than I thought it would be. Their reps were very helpful. They answered questions. They called and checked on things, and let me know what the status was of what was going on, or any delays that were happening.

I had great service from my loan team. They were very fast and efficient. They answered questions quickly and it was a pretty seamless experience. Underwriting was very fast as well. Having the ability to close from home and most documentation done electronically made the process simple.

Mr. Cooper's process went fairly smoothly. They took care of me. They were polite and nice. I'd refer them.

Mr. Cooper seemed good to me. The process was quick and I got what I wanted. The reps were also very professional and knew what they were talking about.

The process was really quick, and it was 90% automated with a couple of phone calls here and there. The only thing that I feel was lacking is that when my appraisal came in 40,000, less than we predicted it would, nobody reached out to me to say how it would impact my refi. Everything else was fine.

The process was very smoothly done. I just had to read and sign, then Mr. Cooper's employees took everything else. They tried to make sure my needs were met. They were also very professional and knowledgeable with everything I needed. If not, they got back with me.

The process worked out okay, and I didn't have a problem with it. It fit my timetable, and the reps kept me informed. When I had questions, I was able to get answers.

Mr. Cooper's reps were fantastic and I was in contact with them all the time. I consolidated a bunch of bills into one payment and it made it a lot easier. It also gave me peace of mind.

I refinanced with the same mortgage company, Mr. Cooper. They were good.

Mr. Cooper's refinancing process was seamless and it took 28 days. The application was very easy which, including underwriting, took two weeks. Anthony, the rep who guided me, was very knowledgeable. The cash-out helped us consolidate and pay off things.

The rep I worked with was a complete idiot. Had no idea about how to do a VA loan, constantly wanted to avoid phone calls, and wanted to try and attempt to charge me an appraisal fee when one had already been done. When I went to talk to a supervisor about what was going on, he decided to call me up and shoot me out for wanting to talk to his supervisor. The overall process took about two months.

The refinancing experience with Mr. Cooper was perfect. We told the rep what we needed, we called each other several times and it went through. I'm never happy about high interest rates or higher interest rates. They want to drop it down to 1.1, I'll be happy. Still, I would tell people to do it.

The guy called and told me about refinancing and it made sense. I did it and it was good, quick and fast.

Our refinancing experience with Mr. Cooper's reps was fast and good.

I have been a customer for over 2 years and have made payments and even overpayments all made on time. Be very careful with this company as they find ways to "creatively" charge you extra so that they can enjoy additional revenue..

Mr. Cooper was great. They were super responsive, easy to deal with, and didn't bug me too much. Everything was super fast and went really smooth too. Some things were a bit duplicated on the portal though. One time it said we still needed my husband's ID, but it was already in there, so I uploaded it again. Other than that, it was simple. We went down from a 20-year to a 15-year and just to cash out to pay off some consolidation debt.

Our biggest holdback was waiting on the VA but as far as the Mr. Cooper employees go, I never had an issue with any of them. They were fantastic. We were very happy with our experience.

I had a good experience with them. Most of the communication was done via email and everything seemed to be fine.

I've used Mr. Cooper for a while. I just refinanced the old mortgage and the process was good and as smooth as the other time I did it.

Mr. Cooper has more to offer than the other lenders. They're also more open to your ideas and giving opportunities.

I had been working quite a few hours. Sometimes, the rep would have to ask me two or three times to get things. He was very good, though. He was also pleasant, easy to work with and understanding.

They kept me up to date on the process. Any time something that they needed that they didn't have, they’d get ahold of me right away and email me or phone call me. The process went along pretty quickly and easily.

I spoke with three different customer service representatives about my supplemental tax bill and got three different answers. I assumed I would be responsible for the bill and had no issues at all with that. However, I figured I'd check with Mr. Cooper to see if there was enough in my impound account to cover the bill. First rep says, "Yes, we will receive your tax bill and adjust your monthly mortgage. There is nothing you need to do." Well a few months went by and my mortgage payments stayed the same, so I followed up. Another rep said, "Yes, we will pay your supplemental tax but you have to send us in your bill." No worries, I went ahead and sent it in through their secure messaging center as directed. Maybe the other person was new and not sure how the process worked.

I'd recommend Mr. Cooper. We had our previous loan through them, so we did a refinance and just went through them and it was as simple as pie. The people we worked with were awesome. Took care of everything. Was the easiest loan I ever did.

It was a struggle a little bit with a couple of things. But there were a few things on my end. I had to get a couple of things taken care of before they would clear the title. I got shut down in the middle at one time and we had to restart things back up. Somebody went on vacation and then we relayed the messages to the person that was taking over while she was gone.

During the process, Mr. Cooper expected page one of three and three of three. So, I had to do a little scrambling to come up with that. And it caught me if I inadvertently sent page two of three. But other than that, everything went smoothly. I have luckily kept all the documentation here in my office and all I had to do was reach in the file and pull it out and send it back to them.

They had a good deal. They were very responsive and made it very easy. Everything went smoothly with our experience. I was happy.

The application process at Mr. Cooper was extremely easy. Communication was fine. It took two to three weeks. The broker provided some information. I was able to call her back late in the evening after talking to my wife. She got everything started that night. Then, we had an appraisal. It was seamless. Customer service was great. I talked to the broker a couple of times, and then she had a partner and assistant, that had called me a couple of times to make sure that we had seen emails come through. At one point, it was very close to the end of the process and she said, "Wanted to make sure you saw this." It was great. It was just the right amount as far as they were certainly in touch via email several times.

Our original loan was with Mr. Cooper for a number of years and they reached out to us at a time that we were looking to do some refinancing, and we took advantage. So, it was a win-win situation. We always paid our mortgage on time and did the bi-weekly thing so it was always a good experience. We didn't have any hesitations. Our total time may have been about five weeks from the time we started till the time we closed and had money in hand. We've already had our roof and gutters replaced. It went by very quickly and was very easy. We had some hiccups with the system a little bit. But you always have that. The reps went above and beyond right from the get-go. The communication was fantastic.

The application process at Mr. Cooper was very easy. Everything was online and they told me exactly what it is they were looking for. It was also super fast. The lady came out and did the assessment on my house within two days.

Mr. Cooper's reps were great. They were very knowledgeable and helpful. It was very easy to get the documents that I needed to them. It did not feel like I was a burden.

The application process with Mr. Cooper was extremely easy. They communicated very well and answered all the questions I had. It was all good. My credit score shot up 60 points since we did that, because of the open debt available with credit cards and we paid it down. I could have qualified for a much better rate had I waited a few more months and paid those down prior to the refinance. So that part I was a little disappointed about, but not really their fault. I definitely recommend them.

The reps from Mr. Cooper were very helpful and kind. They asked for stuff and I downloaded it off to their website. The rep was amazing. If I couldn't get her on the phone, I could email her and she always got right back to me. It was a quick and easy experience with Mr. Cooper and I was very happy with it.

The application process was great, easy and efficient. The rep was very professional and efficient with his work and detail as far as what will happen. Mr. Cooper has a lower interest rate and the overall refinancing loan is lesser than what I was paying. I would recommend them because I had a great experience.

I liked the online application process at Mr. Cooper. It was painless and a whole lot easier. I didn't have to go anywhere. Definitely a much better option. The rep was amazing. He would call me and we would talk through it as I was looking at it and he would explain anything that I needed to be explained over the phone. He definitely took the time to go through line by line with me and made sure that I was good with everything before I proceeded to the next page and was very friendly.

The reps I worked with had excellent communication. Paul was terrific, very responsive and super helpful. It was a great experience working with them.

Whenever I had questions or concerns, I typically sent an email. But once in a while, I'd call. If the reps weren't there, they got back to me quickly. I was impressed with the rep’s attention to detail and willingness to always answer my questions when I had any. My experience with Mr. Cooper was good. It might be a good option to check out for people.

I'm pleased with Mr. Cooper. The refinance went very smoothly. Everything went quickly and like it was supposed to go. I'm satisfied with the rates and terms. Mr. Cooper is a great company. I would recommend them.

I already had a loan through Mr. Cooper, and getting a refi was real simple. Unfortunately, rates were up, but they treated me fair. So, I was okay. I would recommend Mr. Cooper for sure. Everything went real good, except when they keep sending me emails now, and I gotta use my code to get in.

I refinanced, and it's been a good experience. The rep I talked to was very helpful. I would refer Mr. Cooper.

Jason ** + Marc ** Were awesome in refinancing my loan. I was amazed how fast it could done. They were so professional and they got it done in record time. 10 stars X 10. This was by far the best experience I've ever had refinancing. It has restored my faith in the refinancing process.

We had a couple of projects at the house that we wanted to take care of, and we saw we had plenty of equity in the house and decided to use it. Uploading documents was no problem, but there were a couple of issues with my Mr. Cooper app. It wasn't working so I had to go to the website on Google versus using my app. Other than that, it was okay. We had a couple of reps. Everyone was very helpful and the process was very smooth. We’re very satisfied, and I would definitely recommend Mr. Cooper.

Mr. Cooper's guidance was good. They offered and told me what I wanted, which is why I went ahead and finished it up with them. All of their representatives were fine. They took care of their problems, answered questions, and told me what was going on. There seemed to be some problem with information that was mailed back and forth, because there were a number of things that they requested twice. I got an email saying they needed something, and I went and saw what they needed. I got it and uploaded it again to their site, and it worked fine. Also, the rate and terms this time were better than what I had before.

Mr. Cooper was our mortgage company and we've had them back when they were Nationstar. We have always been very happy with business with them. They were always very upfront and patient. So, when we decided to refi, we went to see what they had to offer. It helped take care of some other debts that we had, and everybody there was very helpful. We are older and I haven't kept up with all the computer stuff since I retired, and they helped us on every step. We would do business with them again.

Mr. Cooper sent an email about the possibilities of refinancing my mortgage. I went on to the app and requested more information, and they reached out to me by phone. Everything was done remotely through the app and email. The rep was very easygoing and personable. He went through all the options with me and explained everything.

We were not asking for an arm and a leg. We were barely asking for not even half of what the house was worth and it seemed like it was a big ordeal to have the appraisal. Mr. Cooper had just done an appraisal like a year and a half prior to that. I would love to keep our previous loan. I wasn’t too happy with the rate and terms. We needed the extra money but I understand.

Mr. Cooper has a very thorough process. I answered a phone call on a Saturday, and then, one month from that phone call, I paid off some credit cards and other debt, and I'm very happy with the process.

Very pleased with process. Jenna and Arilyn were a pleasure to work with. The closing was smooth and tailored to our convenience. Once our property management company took care of what they were requested to provide the loan was approved and our check deposited in a timely manner.

Anthony ** and his team did a fantastic job on getting us the loan. Cash out refinance took less time than I expected. The process went smoothly with no issues. I would highly recommend them in the future. Go Herrera Team!

Ease of the process and frequent communication made this good experience. The use of a web portal also help expedite the process for reviewing and updating paperwork. The flexible scheduling of the appraisal and closing help to accommodate my availability.

I liked what Mr. Cooper was offering. It felt like a good product to me, so I took advantage of it. I've been with them for years, and I chose to go with them again. My rep was Scott and he was helpful from the get-go. He did a pretty good job through the whole process. I liked the way he handled the transactions. According to where the market is, the rate can be better, but he tried to give me the best rate that was out there.

Everyone was great, helpful, honest, and efficient. When it came to locking the best rate available, Alex was quick, kind, and practical. Suzanne helped me along the way in making sure everything was in place while being patient and kind as well. Thankful and grateful for everything, truly. Thanks.

Michael and Monica have been top-notch from beginning to end. They were very transparent. They were very responsive to any questions, comments, and concerns. They sat with me virtually, and I went through each document and each section. If I had any questions, they stopped and explained it right then and there. So they could have left me to read it on my own and then I could have just got back to them, but they took the time to walk me through the process. I greatly appreciate it, especially being a new homeowner. I am completely satisfied with what my service and what was provided.

Very kind... The world needs more of this. The process gave you step-by-step instruction. Any troubles, the Ladies walked you thru each step. If you have questions, I would always give them a call. They will give you different ideas.

This is the second mortgage I have had with Mr. Cooper, both times obtaining the mortgage has been good experiences. This time I worked with Dawson ** who was great to work with through the entire process. Dawson answered every call, email, and message quickly and thoroughly.

The process was a lot. Every time I sent them A, B, C, D, they wanted more and more. It was a lot of paperwork and considering we already had an existing mortgage with them, I felt that that was a lot of stuff that I had to keep sending over to them. So that part was a little bit aggravating. It wasn't the easiest refi. They should have given me a whole list all at once of what they needed at the start of the refi. Once they got everything they needed, it was much easier. The two people that I dealt with were very nice. I would definitely recommend Mr. Cooper.

Maya ** and Jacob were the best and friendliest and very Professional people I have ever dealt with. They were very easy to talk to and always had an answer for my "many" questions. I would highly recommend them and the company to anyone needing their services.

Everything seemed to progress nicely. We have three credit cards. Two of them would have gone away in about 10 months and no interest. Then the other one would have gone away in about another year after that and also no interest. The payments are fitting in the budget. I was a little surprised about the payoff of house insurance and second half of the property tax. But it’s all taken care of. So for the next number of months, our monthly payments are going to be reduced and that means what would be going into those goes into savings. Tori was our original contact person. Then the lady that handled our account was pretty good and straightforward. Everything fell into place. She did a good job.

Everything went great. Everyone I talked to was direct, informed, understandable, and friendly. The math was very understandable. The process clear. Made a potentially difficult experience very workable. Not much more to say other than anyone wanting to find a great place for the refi process then this is it.

I have been working with Mr. Cooper for quite some time now and I have always had great experiences. And this time was no different....Thank you for an amazing time and I will be looking forward to continue building a relationship with you.

My refinance team that I worked with Aaron and Rutherford was good and professional, stayed in contact to make sure I had all documents that was requested and in on time, I thought it went well. The signing agent was good and explained in detail what was before me, etc.

Hyang Soo ** & Brandon ** were the best to work with throughout the process. Both were super nice, personable, and professional anytime I had to speak with them. There were some hiccups with the underwriter that made the process very frustrating but Brandon worked hard on getting what information was needed passed on to me so that we can everything finalized.

Everyone I worked with was helpful, knowledgeable and friendly. At each step of the process I was kept informed and provided options. The online tracking of the status of my application was of great assistance. I would recommend Mr. Cooper to anyone seeking assistance with refinancing and/or debt consolidation. An excellent experience.

They were very nice and polite. They were very helpful. I called and asked to refinance. They asked what I was refinancing for. I was taking out equity. So the rep helped me lead to that. If I had any questions, I would call. If she didn't answer, then I left her a message and she'd call or email me back.

Everything went pretty smooth. They told me what I needed to do and I'd done it. Everything was communicated well. They tried to get me a high rate to start with, but then they came down. It's pretty fair.

The lady that I was dealing with didn't really communicate. I got frustrated. I had to keep calling her in regards to the next step. There was a problem with my last name and she told me that she emailed her supervisor. But then a couple of days passed by and I called her again and she didn't email her. She said, “Oh, let me email her now.” So I don't feel like I was a priority to her. But the rep's guidance was really good because he really helped me out a lot. He gave me different options and helped me choose the right plan for myself.

Daniel **, Mortgage Professional and Duke **, Loan Closer were both second to none and I would HIGHLY recommend them both if you are looking to buy a home or Refinance your current home. They are both very knowledgeable and very responsive to questions. I was able to get through this challenging process with ease. I wouldn't hesitate to use them again.

Mr. Cooper sent me the checks to pay off the credit for my charge cards. And they sent me one for $4,054 for Capital One and I still got it here. But then, they sent me one, which was for an account that was closed back in 2015 and I don't understand what it's for. My husband passed away in 2015 and had an account with them but it has never shown up before. I have no clue who to send this check to and I don't even know how the rep came up with it. I kept sending emails to this girl telling her I didn't know what to do with this check and it’s been over a week. I got the checks but I hadn't gotten the cash into my checking. The cash money I was going to get didn't go into my account. The rep said something about my routing number not being right.

The experience with Mr. Cooper went well. There was clear communication at every step and a responsive point of contact, and it was timely. Josh was the first person I spoke with and kicked it off. Then, he passed it over to somebody. Josh gave me the wrong interest rate, but in his favor, he gave me a higher interest rate. It was 4.7 but on the actual documents, it was 4.3. I didn't think that was a big deal because it worked. I initially told him that I did not want escrow but when I got my paperwork, it included it and I decided to keep it.

The reps were professional and communicative. Mr. Cooper had my loan before, so refinancing was the easiest. People already knew. So, there was a built trust there.

The whole process with Mr. Cooper was expedited. It could take six weeks but every step of the process was ahead of the expectations. So, that was great. We refinanced our home equity loan. So, it was beneficial getting that quickly, timely, direct deposit. It was very smooth.

Mr. Cooper’s reps were good. Their communication was fast and helpful. I had an excellent experience.

The rep was unbelievably helpful. There wasn't a question that he couldn't answer. The process was very well done and easy. I've been very happy with Mr. Cooper.

Mr. Cooper is the best. The process went great and the guy who helped me said that I can still call him in the future if I have any questions. He will still be there. The rate and terms the loan sucked but it’s not Mr. Cooper’s fault. It was in line with everyone else.

Working with Mr. Cooper was one of the most painless experiences I've ever had. It was phenomenal. The guy was easy to work with. The refinance took about three weeks, and they made it all really easy.

The last two representatives that I worked with were great and they helped me out. But I didn't have a great experience with the guy before them. He was very arrogant and he didn't give me good vibes. The other two did a good job. I really communicated with them on the front end that I had a bad experience before and I didn't want to deal with anybody that wasn't able to communicate with me. They kept me informed on what was going on with the process. The one before did not. It seemed like he wasn't really looking out for my best interest. I would definitely recommend the two people I last worked with.

When we got our monthly mortgage bills, there was some information in there about Mr. Cooper and I thought it would be easier to refinance through the people we were already paying. We worked with two people and they were good. The first guy got everything that we needed for it and the second guy was the one with the paperwork. He emailed us the stuff we needed and we sent it back. We had other loans before and it was horrible. But this one was really super easy and quick. We had a good experience and everything was as Mr. Cooper said it was. With the money, we're gonna replace our kitchen and two bathrooms.

The refinance process was pretty painless. You got the hoops you have to jump through with the appraisals but nothing major. Everything's been good. My payment's higher because I consolidated bills but it's the mortgage. It does what it's supposed to do.

I refinanced and I called Mr. Cooper first. They were great and they kept me informed all throughout the process. My monthly payment was not lowered but I got a cash-out so that I could start remodeling my house. It wasn't a lot, but I just started small.

Right from the beginning of our re-fi process, it has been a pleasure working the Mr. Cooper and his team. Our loan was handled in a professional, knowledgeable and courteous way by his entire team. All aspects of the entire process were above and beyond our expectations. Our recommendations for Mr. Cooper, excellent.

Mr. Cooper did what they said they would do. There was no double talk. No fuss, no muss. It was enjoyable for a mortgage experience. I got the best rate I could get and they just tightened everything up financially. They gave me what I wanted and they met our needs.

Mr. Cooper is very good. There was lots of information and the process went very smoothly. The process took about five weeks and I was very pleased with the terms I got. Mr. Cooper actually sold my mortgage to somebody else since I refinanced and I have no complaints.

Mr. Cooper made the process of refinancing my home extremely easy. They made the process extremely easy and explained each step thoroughly. I love their website and that you can communicate online. I appreciated that throughout the process, there was adequate communication and detailed explanations. Shelly was incredibly friendly and had no issues answering my many questions.

The service that we had the first time when our loan was acquired was first rate. They helped us in any way possible. It was very impressive all the way around with everyone we talked with. The rep was very knowledgeable, helpful and worked very quickly. It was a painless process. They were very dependable.

Whenever something was needed, I'd get the email for it, then I'd send it it to my loan officer and it would be taken care of. Mr. Cooper's reps also gave me all the information I needed. I've now completed my consolidation program and it was the easiest I've ever done.

My home refinance with Mr. Cooper was a pleasant experience. Mr. Cooper personnel was very knowledgeable and friendly. They walked me through the process with clear explanation of the refinancing process. The closing process was fast and accurate. I would recommend Mr. Cooper 100%.

Such an easy process. My contacts were well informed, gave me complete information, and very responsive. Transparent process. I purchased multiple homes so I have been through mortgage and refinance before, and this was the best by far. The online service and user interface is easy and intuitive.

At Mr. Cooper, I worked with two different girls, Allison and somebody out of Texas. The guidance they gave me was pretty good and I was able to pay off debt.

Mr. Cooper was our original mortgage holders on the house. The market was doing better, and we want to do some upgrades on the house. Our experience was good and very easy. Refinancing with them dropped the bill that I was paying. Use them.

The communication with Mr. Cooper was excellent. Everything went really well. I was informed. I've been with Mr. Cooper prior to this refi and I think they are good. They seem to work with people. I would recommend them.

Rita ** & Tiffany **, made it happen. Starting with Rita's patience and explanations and step by step-by-step guidance I was able to refinance my home and get cash back to re do my bathrooms. The Condo association I live in wasn't very cooperative, Tiffany ** persevered and followed up every day until the necessary documents were received. They both went above and beyond to make sure my loan got approved, and necessary documents were delivered. Settlement went off without any problems. So grateful for their expertise and knowledge.

Right from the Start, the First person/agent that I talked to (Robert **) was extremely informative and very helpful. Then after some expected personal information submissions on my part were done electronically, I was assigned a Loan Coordinator in a very timely manner named Rutherford **. He quickly took ownership of the loan processing through to the point of setting up the Closing Event which was very conveniently arranged to be done at my home via a subcontracted legal firm. I am very pleased with the whole experience with this company.

It was a very smooth experience. It was my first time doing a refinance so I was nervous about a lot of stuff. The rep, Estevan, stayed positive from the very beginning. He was professional, stayed the course, and walked me through everything. If I had questions, he was there. From the beginning, when I called and asked, “I don't know if I'm able to do this,” he told me some things that I could do, which is how the process started. He took some information over the phone and called me back a day later, and it worked. He was very good.

In the beginning, working with Mr. Cooper’s reps was good but people were distant during closing, and it became confusing and I was a little concerned. All communication was lost. I couldn't get in touch with anyone. I didn't speak to anybody. It was all emails. No one called me nor returned any phone calls. It got scary because I was on my way to the bank to cut a check for $5,700 and I was thinking if this was going to the right people. I was gonna back out. The person who did the final closing in my house was the one who got in touch with people because she told me that people lost their jobs in Mr. Cooper and people are no longer working there.

I had a really great experience with Mr. Cooper, and I’ll continue to use them as it goes forward. My original loan got transferred to them, and at the end of my first loan, I used them as my second loan because I liked dealing with them so much. They communicate very well, and they're very informative. They always make sure I have everything I need and know everything that's going on and the status. It was extremely easy to provide the documents they needed too. I did everything through email and the portal. Now, all my bills are paid off, except for my mortgage, and I got a bit of cash to do some upgrading to the house.

I did a refinance and paid off credit cards, and it was a great experience. When it wasn't perfect, it was made right. I started with Peyton, and what he couldn't do, his supervisor stepped in. It was an easy transition, then they assigned a notary and made sure I got all my papers together. The rep was good, ‘cause she kept in touch and let me know what was going on every two or three days. If nothing was going on, she still called.

Working with Mr. Cooper's representatives was easy. They kept me informed of everything.

The majority of the reps we worked with were fantastic, except our loan processor (Nadia). She was really slow, seemed like always behind the ball and it was pretty frustrating to work with her. Apart from that, the process was okay. Our last mortgage 20 years ago when we financed with USAA seemed to require less so the process seemed smoother, but it's been two decades. Who knows what has changed since? Also, we got a decent rate and it was compatible with other mortgage providers we were looking at. At the end of the day, it seemed to be uniform in comparison.

We refinanced with Mr. Cooper and they did well. The process took a little over a month. Since the refinance, we've consolidated some bills and it's making it a little easier to survive with the way everything is going. It's not great by any means but it definitely helped.

Received mail that they were my mortgage company now, and that I have a payment due. My payment for this month was autopay drafted on the last day of last month, so it will be paid before the due date. The previous lender sent this payment to Mr. Cooper, as it was this month's payment and NOT last month's payment. Mr. Cooper says it was last month's payment, when they did NOT even own the account. If the last payment was for last month, it would be the previous lender's payment to keep, but, it was not, it was this month's payment, so the previous lender sent it to Mr. Cooper, who in turn, are now trying to get a double payment for this month.

Mr. Cooper was good. Both the reps, Jason and Cheryl, did an awesome job. I worked with Cheryl and she did all of our stuff and was pretty much the loan processor all the way till closing. She took care of everything and answered questions and phone calls. We were doing everything on our end to get Mr. Cooper everything they needed as quickly as possible. As soon as anybody needed anything, we were jumping on it and getting it done. It was a quick process and we closed fast, but we could've closed a little faster if underwriting was more precise and a little faster to do their part. If they need something, they should give us a chance to reply back.

Cody and Meghan gave me excellent service throughout the entire process of me refinancing. When it was something I didn't understand or needed help to guide me through an online issue, the was always patient. Thank you Cody and Meghan.

This company will steal your money. I don't even know them or use them and I have a $300.00 taken from my account by this company without my permission. They are not a good company. They are a bunch of thieves.

Mr. Cooper has been good. We haven't had any issues with them. Everything's been smooth. Refinancing through them was quick and easy. My rep was very helpful and on top of everything. I wish the rate was a little lower, but it was just not the right timing for a lower rate. I had some other people that saw that I had done a credit check and called and the rates that they were given were way above what I got through Mr. Cooper.

My experience with Mr. Cooper during my re-finance was nothing but professional, kind, and responsive. I received updates daily via telephone as well as email and the process was EASY PEASY! I never re-financed so quick in the past. They did an amazing job and I will always recommend Mr. Cooper.

Robert, my rep from Mr. Cooper, was very informative. He was there every time I called. He helped me find out my answer. He did a great job. The process with Mr. Cooper went pretty quickly.