Mr. Cooper Reviews

We got lost in trying to get all the information together. Unfortunately, I'm not into computers, so I had to do everything by mail. That might have slowed up the process a lot. But other than that, everything went well with Mr. Cooper. The rep led me well and took me through the whole process. I'm pleased. I’ll definitely let anybody know that if they're looking for someone in this nature, then Mr. Cooper might be good to try out. I've been with Mr. Cooper for a good while. When you're not satisfied, you find other places to go.

Every step of the process was a dream. Even when I had to re-enter the system to update information, it was easy to navigate and the online and in person assistance was spot on. The staff was attentive all the way through the process, I was well informed at every stage.

We had significant timeline delays, which were unfortunate. My requests were acknowledged, but there were a couple of things I needed that I never got resent to me. As far as the overall terms of the agreement, they were competitive, except my closing costs were astronomically high. Also, my first loan processor called and said stuff like, “Hey, please call me back. We have this, we need that,” but would never answer the phone when I called her back, and wouldn’t email me back either. We replaced her with somebody else who was much better. The second loan processor was responsive. When I called, she answered the phone.

I took out a new loan with Mr. Cooper, and it was good. It took about 45 days, and the rep was very good. I would recommend them.

The process went very smooth from start to end. I felt I always had contact with the team, we ran into no glitches right to the close process. It was easy to reach my processor, and the close with the attorney went very smoothly.

The whole experience from start to finish was incredible. We refinanced our home loan from an FHA to a traditional loan with no PMI. The process took only 3 weeks and we were able to pay off all of our credit cards and keep our monthly mortgage payment in line to the original one. We cannot express how happy we are with the whole Mr. Cooper team!

The refi process was quick and easy. Everything was good, including the new rate and terms.

Our experience was wonderful. From the beginning to the very end, your representatives were there to help, explain, and keep us on track each step of the way. Also, they had the patience of a saint. If we should ever need to refinance again, we will be sure to do it through your company. Thank you.

Was trying to setup my new loan, but the old one keeps coming up. Would like to setup automatic payments. It just isn't working. Was told it was there. Please help. Could I maybe close down the old loan and reopen a new one.

Electronic Services were Awesome!! Very convenient, every person that I had contact with via phone or email was very professional and accurate in any statements that were made, I had delayed doing a refinance because I thought it would be a long drawn out process, I was wrong! When I first inquired about a refinance the representative I spoke with explained the whole process and even gave me an approximate closing date on the refinance and It was within the week he originally estimated. I can honestly state that I had less total time in this transaction than the last vehicle that I purchased. Definitely five stars!!!

The process was seamless and communication constant throughout the process. Any errors found were corrected in an efficient manner and quickly updated to expedite the process. Hand offs to parties involved in each stage was reassuring and left me with the feeling of great organization process.

I wanted to get stuff paid off and have one payment instead of five. I did a refi and got all my documents in well ahead of time. Being an efficient client really helped the loan team be efficient as well. We worked really well together, on a timetable and got everything done fast. I just raised my mortgage $300 a month, but out of all the things I paid off, one of those bills was 300 a month on its own.

I had excellent service from Mr. Cooper. From start to finish, it took less than a month. My expectations were well met throughout the whole thing. It went pretty fast and fairly easy. The communication with the rep was excellent. We did most of it over email and chat on their website. The rates are higher than what I got years ago, but I thought the rate was decent for now, with all the rates continuing to go up.

We did a refi, and communication was smooth once we got the right person in there. At first, I got a person that didn't seem like they knew what they were talking about, but we eventually got there. The process was 50 days, so it wasn't too long. Everything went well, and I'm overall pleased with the whole process.

My experience was pleasant. The process was quick and smooth, and when I needed to contact them, it was really simple. They replied quick. The new rate and terms suck, but it’s not their fault. It's just interest rates went up. The refinance increased my payment, but it still helped me out.

Mr. Cooper bought my loan from another bank, and their reps were great. The refinancing process just finished last week, and it was easy. I did most stuff online, a phone call here and there, and that was about it. Except for one, I've had a good experience with all of Mr. Cooper. They're still servicing, but they sold my loan too.

I’ve been using Mr. Cooper for a while. It’s my second time refinancing with them. The rep I worked with was a really good person that assisted me. The process was fairly easy. I'm satisfied with them. It was a good experience.

I had a couple of hiccups ‘cause I retired at the time I was trying to refinance. I had to wait for the proof of income and that delayed it about three months. But other than that, the process went well. The reps were also very informative and friendly. They did a good job.

The process didn't take long at all. I was surprised at the expediency of the process.

It was smooth sailing. Any questions that I had were answered in a timely manner. I took pictures, and uploaded them through email. That was very easy. Mr. Cooper will give you the best products and try to keep you knowledgeable of what's going on and when any changes are being made. Go for it.

Mr. Cooper has been great. Every time I've called, it's easy to get ahold of somebody. And they have worked with me through anything. They've been absolutely outstanding. I had an outstandingly low interest rate. And to take care of every bill that I have, they just went up 1% on my home loan. I was insane not to. So, they did me good. I've already recommended them to two other people who have now got Mr. Cooper home loans.

When I bought the house, my Realtor recommended Mr. Cooper. It was hassle-free. I believed what they said, and everything worked out. The rep knew I was going on vacation. He said we could have it done before then. And they did. They had it done three days before I left. I would recommend others to them. They’re a very good company to go with.

Lack of communication between agent and processor caused a lot of frustration and aggravation. Had to contact managers to resolve the situation and get the ball rolling. I would highly recommend if you’re able to go with a different company than Nationstar Mortgage DBA Mr Cooper.

My experience with Mr. Cooper was outstanding, top-notch, thorough, efficient and quick. The whole process took a total of nine days. It was very easy. The reps were both great, easy to work with, and communicative.

I dealt with one guy at Mr. Cooper and he was everything I needed. Everyone else was over email, so I feel like it wasn't very personal. But this guy was really personal with me. He called me and did everything. It’s also easy to make monthly payments. It's just a couple of clicks.

They were very helpful. I had a good experience with them.

These guys were great. They answered any questions that we had. They tried to give us all the information upfront to take care of any questions that might come up. They were really professional and a really good company to talk to. The people that we talked to were just outstanding. The application was fairly easy. I would have no hesitation in going back to them again. My wife and I were really amazed at how easy and open-minded these guys were. They really did a great job.

I refinanced with Mr. Cooper and it was quick and easy. It took six weeks from beginning to end. They're a good company.

The person who helped me was really kind and he explained me everything about the refi.

Refinancing our home mortgage was a great and easy experience. Simple and quick processing through online files. Agents were in contact throughout every step of the process. They explained everything in detail. A great experience and easy to work with.

Mr. Cooper's representatives were fine. I've been with Mr. Cooper before. There wasn't a whole lot of guidance because I kind of knew what I was doing. They adjusted the rate a little bit so that my payments would fit with my income. It's just kind of hard because now they've sold my loan already. I haven't even made my first payment. I'm a little irritated at that because the whole reason I went with them was because I liked them before. Now I'm like, "I haven't even made a payment yet and it's already been sold."

Very friendly and polite. Follow up was good and closed in a good time frame. I was on vacation and they sent a representative to my hotel to complete my closing. Sent emails and text to keep me informed at all times.

It’s a mess. I’ve called twice. During last call I was told my fire insurance was paid and everything was fine. I checked online today and it says I’m over $4k in debt for that. I talked with my insurance agent and she said they were paid for the fire, but not the wrap-Around or earthquake policies. I have to pay about $1400 more to Farmers. And. Taxes are due in December.

I was already a Mr. Cooper customer, and the application when I refinanced this time around was easy. The rate was better than I thought it would be. Their reps were very helpful. They answered questions. They called and checked on things, and let me know what the status was of what was going on, or any delays that were happening.

I had great service from my loan team. They were very fast and efficient. They answered questions quickly and it was a pretty seamless experience. Underwriting was very fast as well. Having the ability to close from home and most documentation done electronically made the process simple.

Mr. Cooper's process went fairly smoothly. They took care of me. They were polite and nice. I'd refer them.

Mr. Cooper seemed good to me. The process was quick and I got what I wanted. The reps were also very professional and knew what they were talking about.

The process was really quick, and it was 90% automated with a couple of phone calls here and there. The only thing that I feel was lacking is that when my appraisal came in 40,000, less than we predicted it would, nobody reached out to me to say how it would impact my refi. Everything else was fine.

The process was very smoothly done. I just had to read and sign, then Mr. Cooper's employees took everything else. They tried to make sure my needs were met. They were also very professional and knowledgeable with everything I needed. If not, they got back with me.

The process worked out okay, and I didn't have a problem with it. It fit my timetable, and the reps kept me informed. When I had questions, I was able to get answers.

Mr. Cooper's reps were fantastic and I was in contact with them all the time. I consolidated a bunch of bills into one payment and it made it a lot easier. It also gave me peace of mind.

I refinanced with the same mortgage company, Mr. Cooper. They were good.

Mr. Cooper's refinancing process was seamless and it took 28 days. The application was very easy which, including underwriting, took two weeks. Anthony, the rep who guided me, was very knowledgeable. The cash-out helped us consolidate and pay off things.

The rep I worked with was a complete idiot. Had no idea about how to do a VA loan, constantly wanted to avoid phone calls, and wanted to try and attempt to charge me an appraisal fee when one had already been done. When I went to talk to a supervisor about what was going on, he decided to call me up and shoot me out for wanting to talk to his supervisor. The overall process took about two months.

The refinancing experience with Mr. Cooper was perfect. We told the rep what we needed, we called each other several times and it went through. I'm never happy about high interest rates or higher interest rates. They want to drop it down to 1.1, I'll be happy. Still, I would tell people to do it.

The guy called and told me about refinancing and it made sense. I did it and it was good, quick and fast.

Our refinancing experience with Mr. Cooper's reps was fast and good.

I have been a customer for over 2 years and have made payments and even overpayments all made on time. Be very careful with this company as they find ways to "creatively" charge you extra so that they can enjoy additional revenue..

Our biggest holdback was waiting on the VA but as far as the Mr. Cooper employees go, I never had an issue with any of them. They were fantastic. We were very happy with our experience.

Mr. Cooper was great. They were super responsive, easy to deal with, and didn't bug me too much. Everything was super fast and went really smooth too. Some things were a bit duplicated on the portal though. One time it said we still needed my husband's ID, but it was already in there, so I uploaded it again. Other than that, it was simple. We went down from a 20-year to a 15-year and just to cash out to pay off some consolidation debt.

I had a good experience with them. Most of the communication was done via email and everything seemed to be fine.

I've used Mr. Cooper for a while. I just refinanced the old mortgage and the process was good and as smooth as the other time I did it.

Mr. Cooper has more to offer than the other lenders. They're also more open to your ideas and giving opportunities.

I had been working quite a few hours. Sometimes, the rep would have to ask me two or three times to get things. He was very good, though. He was also pleasant, easy to work with and understanding.

They kept me up to date on the process. Any time something that they needed that they didn't have, they’d get ahold of me right away and email me or phone call me. The process went along pretty quickly and easily.

I spoke with three different customer service representatives about my supplemental tax bill and got three different answers. I assumed I would be responsible for the bill and had no issues at all with that. However, I figured I'd check with Mr. Cooper to see if there was enough in my impound account to cover the bill. First rep says, "Yes, we will receive your tax bill and adjust your monthly mortgage. There is nothing you need to do." Well a few months went by and my mortgage payments stayed the same, so I followed up. Another rep said, "Yes, we will pay your supplemental tax but you have to send us in your bill." No worries, I went ahead and sent it in through their secure messaging center as directed. Maybe the other person was new and not sure how the process worked.

I'd recommend Mr. Cooper. We had our previous loan through them, so we did a refinance and just went through them and it was as simple as pie. The people we worked with were awesome. Took care of everything. Was the easiest loan I ever did.

It was a struggle a little bit with a couple of things. But there were a few things on my end. I had to get a couple of things taken care of before they would clear the title. I got shut down in the middle at one time and we had to restart things back up. Somebody went on vacation and then we relayed the messages to the person that was taking over while she was gone.

They had a good deal. They were very responsive and made it very easy. Everything went smoothly with our experience. I was happy.

During the process, Mr. Cooper expected page one of three and three of three. So, I had to do a little scrambling to come up with that. And it caught me if I inadvertently sent page two of three. But other than that, everything went smoothly. I have luckily kept all the documentation here in my office and all I had to do was reach in the file and pull it out and send it back to them.

The application process at Mr. Cooper was extremely easy. Communication was fine. It took two to three weeks. The broker provided some information. I was able to call her back late in the evening after talking to my wife. She got everything started that night. Then, we had an appraisal. It was seamless. Customer service was great. I talked to the broker a couple of times, and then she had a partner and assistant, that had called me a couple of times to make sure that we had seen emails come through. At one point, it was very close to the end of the process and she said, "Wanted to make sure you saw this." It was great. It was just the right amount as far as they were certainly in touch via email several times.

Our original loan was with Mr. Cooper for a number of years and they reached out to us at a time that we were looking to do some refinancing, and we took advantage. So, it was a win-win situation. We always paid our mortgage on time and did the bi-weekly thing so it was always a good experience. We didn't have any hesitations. Our total time may have been about five weeks from the time we started till the time we closed and had money in hand. We've already had our roof and gutters replaced. It went by very quickly and was very easy. We had some hiccups with the system a little bit. But you always have that. The reps went above and beyond right from the get-go. The communication was fantastic.

The application process at Mr. Cooper was very easy. Everything was online and they told me exactly what it is they were looking for. It was also super fast. The lady came out and did the assessment on my house within two days.

Mr. Cooper's reps were great. They were very knowledgeable and helpful. It was very easy to get the documents that I needed to them. It did not feel like I was a burden.

The application process with Mr. Cooper was extremely easy. They communicated very well and answered all the questions I had. It was all good. My credit score shot up 60 points since we did that, because of the open debt available with credit cards and we paid it down. I could have qualified for a much better rate had I waited a few more months and paid those down prior to the refinance. So that part I was a little disappointed about, but not really their fault. I definitely recommend them.

The reps from Mr. Cooper were very helpful and kind. They asked for stuff and I downloaded it off to their website. The rep was amazing. If I couldn't get her on the phone, I could email her and she always got right back to me. It was a quick and easy experience with Mr. Cooper and I was very happy with it.

I liked the online application process at Mr. Cooper. It was painless and a whole lot easier. I didn't have to go anywhere. Definitely a much better option. The rep was amazing. He would call me and we would talk through it as I was looking at it and he would explain anything that I needed to be explained over the phone. He definitely took the time to go through line by line with me and made sure that I was good with everything before I proceeded to the next page and was very friendly.

The application process was great, easy and efficient. The rep was very professional and efficient with his work and detail as far as what will happen. Mr. Cooper has a lower interest rate and the overall refinancing loan is lesser than what I was paying. I would recommend them because I had a great experience.

Whenever I had questions or concerns, I typically sent an email. But once in a while, I'd call. If the reps weren't there, they got back to me quickly. I was impressed with the rep’s attention to detail and willingness to always answer my questions when I had any. My experience with Mr. Cooper was good. It might be a good option to check out for people.

The reps I worked with had excellent communication. Paul was terrific, very responsive and super helpful. It was a great experience working with them.

I'm pleased with Mr. Cooper. The refinance went very smoothly. Everything went quickly and like it was supposed to go. I'm satisfied with the rates and terms. Mr. Cooper is a great company. I would recommend them.

I already had a loan through Mr. Cooper, and getting a refi was real simple. Unfortunately, rates were up, but they treated me fair. So, I was okay. I would recommend Mr. Cooper for sure. Everything went real good, except when they keep sending me emails now, and I gotta use my code to get in.

I refinanced, and it's been a good experience. The rep I talked to was very helpful. I would refer Mr. Cooper.

Jason ** + Marc ** Were awesome in refinancing my loan. I was amazed how fast it could done. They were so professional and they got it done in record time. 10 stars X 10. This was by far the best experience I've ever had refinancing. It has restored my faith in the refinancing process.

We had a couple of projects at the house that we wanted to take care of, and we saw we had plenty of equity in the house and decided to use it. Uploading documents was no problem, but there were a couple of issues with my Mr. Cooper app. It wasn't working so I had to go to the website on Google versus using my app. Other than that, it was okay. We had a couple of reps. Everyone was very helpful and the process was very smooth. We’re very satisfied, and I would definitely recommend Mr. Cooper.

Mr. Cooper's guidance was good. They offered and told me what I wanted, which is why I went ahead and finished it up with them. All of their representatives were fine. They took care of their problems, answered questions, and told me what was going on. There seemed to be some problem with information that was mailed back and forth, because there were a number of things that they requested twice. I got an email saying they needed something, and I went and saw what they needed. I got it and uploaded it again to their site, and it worked fine. Also, the rate and terms this time were better than what I had before.

Mr. Cooper was our mortgage company and we've had them back when they were Nationstar. We have always been very happy with business with them. They were always very upfront and patient. So, when we decided to refi, we went to see what they had to offer. It helped take care of some other debts that we had, and everybody there was very helpful. We are older and I haven't kept up with all the computer stuff since I retired, and they helped us on every step. We would do business with them again.

Mr. Cooper sent an email about the possibilities of refinancing my mortgage. I went on to the app and requested more information, and they reached out to me by phone. Everything was done remotely through the app and email. The rep was very easygoing and personable. He went through all the options with me and explained everything.

We were not asking for an arm and a leg. We were barely asking for not even half of what the house was worth and it seemed like it was a big ordeal to have the appraisal. Mr. Cooper had just done an appraisal like a year and a half prior to that. I would love to keep our previous loan. I wasn’t too happy with the rate and terms. We needed the extra money but I understand.

Mr. Cooper has a very thorough process. I answered a phone call on a Saturday, and then, one month from that phone call, I paid off some credit cards and other debt, and I'm very happy with the process.

Very pleased with process. Jenna and Arilyn were a pleasure to work with. The closing was smooth and tailored to our convenience. Once our property management company took care of what they were requested to provide the loan was approved and our check deposited in a timely manner.

Anthony ** and his team did a fantastic job on getting us the loan. Cash out refinance took less time than I expected. The process went smoothly with no issues. I would highly recommend them in the future. Go Herrera Team!

Ease of the process and frequent communication made this good experience. The use of a web portal also help expedite the process for reviewing and updating paperwork. The flexible scheduling of the appraisal and closing help to accommodate my availability.

I liked what Mr. Cooper was offering. It felt like a good product to me, so I took advantage of it. I've been with them for years, and I chose to go with them again. My rep was Scott and he was helpful from the get-go. He did a pretty good job through the whole process. I liked the way he handled the transactions. According to where the market is, the rate can be better, but he tried to give me the best rate that was out there.

Everyone was great, helpful, honest, and efficient. When it came to locking the best rate available, Alex was quick, kind, and practical. Suzanne helped me along the way in making sure everything was in place while being patient and kind as well. Thankful and grateful for everything, truly. Thanks.

Michael and Monica have been top-notch from beginning to end. They were very transparent. They were very responsive to any questions, comments, and concerns. They sat with me virtually, and I went through each document and each section. If I had any questions, they stopped and explained it right then and there. So they could have left me to read it on my own and then I could have just got back to them, but they took the time to walk me through the process. I greatly appreciate it, especially being a new homeowner. I am completely satisfied with what my service and what was provided.

Very kind... The world needs more of this. The process gave you step-by-step instruction. Any troubles, the Ladies walked you thru each step. If you have questions, I would always give them a call. They will give you different ideas.

This is the second mortgage I have had with Mr. Cooper, both times obtaining the mortgage has been good experiences. This time I worked with Dawson ** who was great to work with through the entire process. Dawson answered every call, email, and message quickly and thoroughly.

The process was a lot. Every time I sent them A, B, C, D, they wanted more and more. It was a lot of paperwork and considering we already had an existing mortgage with them, I felt that that was a lot of stuff that I had to keep sending over to them. So that part was a little bit aggravating. It wasn't the easiest refi. They should have given me a whole list all at once of what they needed at the start of the refi. Once they got everything they needed, it was much easier. The two people that I dealt with were very nice. I would definitely recommend Mr. Cooper.

Maya ** and Jacob were the best and friendliest and very Professional people I have ever dealt with. They were very easy to talk to and always had an answer for my "many" questions. I would highly recommend them and the company to anyone needing their services.

Everything seemed to progress nicely. We have three credit cards. Two of them would have gone away in about 10 months and no interest. Then the other one would have gone away in about another year after that and also no interest. The payments are fitting in the budget. I was a little surprised about the payoff of house insurance and second half of the property tax. But it’s all taken care of. So for the next number of months, our monthly payments are going to be reduced and that means what would be going into those goes into savings. Tori was our original contact person. Then the lady that handled our account was pretty good and straightforward. Everything fell into place. She did a good job.

Everything went great. Everyone I talked to was direct, informed, understandable, and friendly. The math was very understandable. The process clear. Made a potentially difficult experience very workable. Not much more to say other than anyone wanting to find a great place for the refi process then this is it.

I have been working with Mr. Cooper for quite some time now and I have always had great experiences. And this time was no different....Thank you for an amazing time and I will be looking forward to continue building a relationship with you.

My refinance team that I worked with Aaron and Rutherford was good and professional, stayed in contact to make sure I had all documents that was requested and in on time, I thought it went well. The signing agent was good and explained in detail what was before me, etc.

Hyang Soo ** & Brandon ** were the best to work with throughout the process. Both were super nice, personable, and professional anytime I had to speak with them. There were some hiccups with the underwriter that made the process very frustrating but Brandon worked hard on getting what information was needed passed on to me so that we can everything finalized.

Everyone I worked with was helpful, knowledgeable and friendly. At each step of the process I was kept informed and provided options. The online tracking of the status of my application was of great assistance. I would recommend Mr. Cooper to anyone seeking assistance with refinancing and/or debt consolidation. An excellent experience.

They were very nice and polite. They were very helpful. I called and asked to refinance. They asked what I was refinancing for. I was taking out equity. So the rep helped me lead to that. If I had any questions, I would call. If she didn't answer, then I left her a message and she'd call or email me back.

Everything went pretty smooth. They told me what I needed to do and I'd done it. Everything was communicated well. They tried to get me a high rate to start with, but then they came down. It's pretty fair.

The lady that I was dealing with didn't really communicate. I got frustrated. I had to keep calling her in regards to the next step. There was a problem with my last name and she told me that she emailed her supervisor. But then a couple of days passed by and I called her again and she didn't email her. She said, “Oh, let me email her now.” So I don't feel like I was a priority to her. But the rep's guidance was really good because he really helped me out a lot. He gave me different options and helped me choose the right plan for myself.

Daniel **, Mortgage Professional and Duke **, Loan Closer were both second to none and I would HIGHLY recommend them both if you are looking to buy a home or Refinance your current home. They are both very knowledgeable and very responsive to questions. I was able to get through this challenging process with ease. I wouldn't hesitate to use them again.

Mr. Cooper sent me the checks to pay off the credit for my charge cards. And they sent me one for $4,054 for Capital One and I still got it here. But then, they sent me one, which was for an account that was closed back in 2015 and I don't understand what it's for. My husband passed away in 2015 and had an account with them but it has never shown up before. I have no clue who to send this check to and I don't even know how the rep came up with it. I kept sending emails to this girl telling her I didn't know what to do with this check and it’s been over a week. I got the checks but I hadn't gotten the cash into my checking. The cash money I was going to get didn't go into my account. The rep said something about my routing number not being right.

The experience with Mr. Cooper went well. There was clear communication at every step and a responsive point of contact, and it was timely. Josh was the first person I spoke with and kicked it off. Then, he passed it over to somebody. Josh gave me the wrong interest rate, but in his favor, he gave me a higher interest rate. It was 4.7 but on the actual documents, it was 4.3. I didn't think that was a big deal because it worked. I initially told him that I did not want escrow but when I got my paperwork, it included it and I decided to keep it.

The reps were professional and communicative. Mr. Cooper had my loan before, so refinancing was the easiest. People already knew. So, there was a built trust there.

The whole process with Mr. Cooper was expedited. It could take six weeks but every step of the process was ahead of the expectations. So, that was great. We refinanced our home equity loan. So, it was beneficial getting that quickly, timely, direct deposit. It was very smooth.

Mr. Cooper’s reps were good. Their communication was fast and helpful. I had an excellent experience.

The rep was unbelievably helpful. There wasn't a question that he couldn't answer. The process was very well done and easy. I've been very happy with Mr. Cooper.

Mr. Cooper is the best. The process went great and the guy who helped me said that I can still call him in the future if I have any questions. He will still be there. The rate and terms the loan sucked but it’s not Mr. Cooper’s fault. It was in line with everyone else.

Working with Mr. Cooper was one of the most painless experiences I've ever had. It was phenomenal. The guy was easy to work with. The refinance took about three weeks, and they made it all really easy.

The last two representatives that I worked with were great and they helped me out. But I didn't have a great experience with the guy before them. He was very arrogant and he didn't give me good vibes. The other two did a good job. I really communicated with them on the front end that I had a bad experience before and I didn't want to deal with anybody that wasn't able to communicate with me. They kept me informed on what was going on with the process. The one before did not. It seemed like he wasn't really looking out for my best interest. I would definitely recommend the two people I last worked with.

When we got our monthly mortgage bills, there was some information in there about Mr. Cooper and I thought it would be easier to refinance through the people we were already paying. We worked with two people and they were good. The first guy got everything that we needed for it and the second guy was the one with the paperwork. He emailed us the stuff we needed and we sent it back. We had other loans before and it was horrible. But this one was really super easy and quick. We had a good experience and everything was as Mr. Cooper said it was. With the money, we're gonna replace our kitchen and two bathrooms.

The refinance process was pretty painless. You got the hoops you have to jump through with the appraisals but nothing major. Everything's been good. My payment's higher because I consolidated bills but it's the mortgage. It does what it's supposed to do.

I refinanced and I called Mr. Cooper first. They were great and they kept me informed all throughout the process. My monthly payment was not lowered but I got a cash-out so that I could start remodeling my house. It wasn't a lot, but I just started small.

Right from the beginning of our re-fi process, it has been a pleasure working the Mr. Cooper and his team. Our loan was handled in a professional, knowledgeable and courteous way by his entire team. All aspects of the entire process were above and beyond our expectations. Our recommendations for Mr. Cooper, excellent.

Mr. Cooper did what they said they would do. There was no double talk. No fuss, no muss. It was enjoyable for a mortgage experience. I got the best rate I could get and they just tightened everything up financially. They gave me what I wanted and they met our needs.

Mr. Cooper is very good. There was lots of information and the process went very smoothly. The process took about five weeks and I was very pleased with the terms I got. Mr. Cooper actually sold my mortgage to somebody else since I refinanced and I have no complaints.

Mr. Cooper made the process of refinancing my home extremely easy. They made the process extremely easy and explained each step thoroughly. I love their website and that you can communicate online. I appreciated that throughout the process, there was adequate communication and detailed explanations. Shelly was incredibly friendly and had no issues answering my many questions.

The service that we had the first time when our loan was acquired was first rate. They helped us in any way possible. It was very impressive all the way around with everyone we talked with. The rep was very knowledgeable, helpful and worked very quickly. It was a painless process. They were very dependable.

Whenever something was needed, I'd get the email for it, then I'd send it it to my loan officer and it would be taken care of. Mr. Cooper's reps also gave me all the information I needed. I've now completed my consolidation program and it was the easiest I've ever done.

My home refinance with Mr. Cooper was a pleasant experience. Mr. Cooper personnel was very knowledgeable and friendly. They walked me through the process with clear explanation of the refinancing process. The closing process was fast and accurate. I would recommend Mr. Cooper 100%.

Such an easy process. My contacts were well informed, gave me complete information, and very responsive. Transparent process. I purchased multiple homes so I have been through mortgage and refinance before, and this was the best by far. The online service and user interface is easy and intuitive.

At Mr. Cooper, I worked with two different girls, Allison and somebody out of Texas. The guidance they gave me was pretty good and I was able to pay off debt.

Mr. Cooper was our original mortgage holders on the house. The market was doing better, and we want to do some upgrades on the house. Our experience was good and very easy. Refinancing with them dropped the bill that I was paying. Use them.

The communication with Mr. Cooper was excellent. Everything went really well. I was informed. I've been with Mr. Cooper prior to this refi and I think they are good. They seem to work with people. I would recommend them.

Rita ** & Tiffany **, made it happen. Starting with Rita's patience and explanations and step by step-by-step guidance I was able to refinance my home and get cash back to re do my bathrooms. The Condo association I live in wasn't very cooperative, Tiffany ** persevered and followed up every day until the necessary documents were received. They both went above and beyond to make sure my loan got approved, and necessary documents were delivered. Settlement went off without any problems. So grateful for their expertise and knowledge.

Right from the Start, the First person/agent that I talked to (Robert **) was extremely informative and very helpful. Then after some expected personal information submissions on my part were done electronically, I was assigned a Loan Coordinator in a very timely manner named Rutherford **. He quickly took ownership of the loan processing through to the point of setting up the Closing Event which was very conveniently arranged to be done at my home via a subcontracted legal firm. I am very pleased with the whole experience with this company.

It was a very smooth experience. It was my first time doing a refinance so I was nervous about a lot of stuff. The rep, Estevan, stayed positive from the very beginning. He was professional, stayed the course, and walked me through everything. If I had questions, he was there. From the beginning, when I called and asked, “I don't know if I'm able to do this,” he told me some things that I could do, which is how the process started. He took some information over the phone and called me back a day later, and it worked. He was very good.

In the beginning, working with Mr. Cooper’s reps was good but people were distant during closing, and it became confusing and I was a little concerned. All communication was lost. I couldn't get in touch with anyone. I didn't speak to anybody. It was all emails. No one called me nor returned any phone calls. It got scary because I was on my way to the bank to cut a check for $5,700 and I was thinking if this was going to the right people. I was gonna back out. The person who did the final closing in my house was the one who got in touch with people because she told me that people lost their jobs in Mr. Cooper and people are no longer working there.

I had a really great experience with Mr. Cooper, and I’ll continue to use them as it goes forward. My original loan got transferred to them, and at the end of my first loan, I used them as my second loan because I liked dealing with them so much. They communicate very well, and they're very informative. They always make sure I have everything I need and know everything that's going on and the status. It was extremely easy to provide the documents they needed too. I did everything through email and the portal. Now, all my bills are paid off, except for my mortgage, and I got a bit of cash to do some upgrading to the house.

I did a refinance and paid off credit cards, and it was a great experience. When it wasn't perfect, it was made right. I started with Peyton, and what he couldn't do, his supervisor stepped in. It was an easy transition, then they assigned a notary and made sure I got all my papers together. The rep was good, ‘cause she kept in touch and let me know what was going on every two or three days. If nothing was going on, she still called.

Working with Mr. Cooper's representatives was easy. They kept me informed of everything.

The majority of the reps we worked with were fantastic, except our loan processor (Nadia). She was really slow, seemed like always behind the ball and it was pretty frustrating to work with her. Apart from that, the process was okay. Our last mortgage 20 years ago when we financed with USAA seemed to require less so the process seemed smoother, but it's been two decades. Who knows what has changed since? Also, we got a decent rate and it was compatible with other mortgage providers we were looking at. At the end of the day, it seemed to be uniform in comparison.

We refinanced with Mr. Cooper and they did well. The process took a little over a month. Since the refinance, we've consolidated some bills and it's making it a little easier to survive with the way everything is going. It's not great by any means but it definitely helped.

Received mail that they were my mortgage company now, and that I have a payment due. My payment for this month was autopay drafted on the last day of last month, so it will be paid before the due date. The previous lender sent this payment to Mr. Cooper, as it was this month's payment and NOT last month's payment. Mr. Cooper says it was last month's payment, when they did NOT even own the account. If the last payment was for last month, it would be the previous lender's payment to keep, but, it was not, it was this month's payment, so the previous lender sent it to Mr. Cooper, who in turn, are now trying to get a double payment for this month.

Mr. Cooper was good. Both the reps, Jason and Cheryl, did an awesome job. I worked with Cheryl and she did all of our stuff and was pretty much the loan processor all the way till closing. She took care of everything and answered questions and phone calls. We were doing everything on our end to get Mr. Cooper everything they needed as quickly as possible. As soon as anybody needed anything, we were jumping on it and getting it done. It was a quick process and we closed fast, but we could've closed a little faster if underwriting was more precise and a little faster to do their part. If they need something, they should give us a chance to reply back.

Cody and Meghan gave me excellent service throughout the entire process of me refinancing. When it was something I didn't understand or needed help to guide me through an online issue, the was always patient. Thank you Cody and Meghan.

This company will steal your money. I don't even know them or use them and I have a $300.00 taken from my account by this company without my permission. They are not a good company. They are a bunch of thieves.

Mr. Cooper has been good. We haven't had any issues with them. Everything's been smooth. Refinancing through them was quick and easy. My rep was very helpful and on top of everything. I wish the rate was a little lower, but it was just not the right timing for a lower rate. I had some other people that saw that I had done a credit check and called and the rates that they were given were way above what I got through Mr. Cooper.

My experience with Mr. Cooper during my re-finance was nothing but professional, kind, and responsive. I received updates daily via telephone as well as email and the process was EASY PEASY! I never re-financed so quick in the past. They did an amazing job and I will always recommend Mr. Cooper.

Robert, my rep from Mr. Cooper, was very informative. He was there every time I called. He helped me find out my answer. He did a great job. The process with Mr. Cooper went pretty quickly.

Updated on 06/28/2022: DO NOT DO BUSINESS WITH MR COOPER! "Kalie **, Community Manager" from Mr. Cooper, called me more than two weeks ago because she was concerned about the "bad review" I submitted about them. She was obviously not concerned about the money they owe me (about $3,000). She told me they were going to send me two checks by FedEx next day in about five days. I have not received anything and they have not called me, either. Every time I have called, they have told me they were going to send me my money, but obviously their only intention is to keep it.

I tried Rocket Mortgage and I couldn't get anywhere. So, I went to my own mortgage-existing company, which was Mr. Cooper, and asked them what they could do for me. Working with them was excellent.

Everything was great with Mr. Cooper. The guidance from the rep was A-.

Had a great working experience with my loan with loan officer Renato ** and Shelia **. The whole process took about a month. They were there to help and answer all questions I asked. I really did appreciate all their help!

My experience as a consumer was very good. Will recommend to others all of the individuals who help me in my refinance. Was very helpful and their communication and understanding of the process was great. I will definitely use Mr Cooper in the future.

I inquired about my refinance on my house and I wanted to get a lower interest rate. I ended up having to pay more now per month for my mortgage than I did previously. It's really a big snafu. My mortgage has gone up constantly since I first purchased this house. Partially, due to an increase in property taxes through my county. This is a necessity that we Americans face when we want to be a homeowner or landowner. In the end, I accomplished what I needed to accomplish. I had a very pleasant customer service rep. I have all my paperwork and disclosures. I'm glad Mr. Cooper sent a printout that I paid off some bills through them. Everything went very smoothly.

The first time we refinanced with them, it was a headache and it was very stressful. But the last time we did it, it was very simple. They did a good job. The refinance dropped our monthly payments quite a bit because we paid off some bills. We got some work done to our house with the cash we got back.

Requested the payoff on my loan because they didn't want to bother with a refi. There wasn't enough money in it for them, ok fine. Now you will get zero-interest for the next ten years from me. They sent me the documentation finally. For the payoff I received it on a Monday and paid off the entire amount via wire transfer the very next day. Then they called and said they were short because of hazard ins the day after I paid it off so I said, "Ok let me pay that." "Well, we can't tell you what that amount is yet and we are going to charge you 8 plus dollars a day interest until we process a payoff again." Until then they are charging me 4.75 percent on my payoff amount that they already have via wire transfer.

My refinance with Mr. Cooper did not take long and everybody was extremely helpful. Mr. Cooper had my loan forever and everybody's things have always gone extremely well whenever I’ve worked with them on anything. Everybody got back with me when I had questions and everybody was personable. They were really nice and listened to me. With my refinance, I added all my debt there and the rate was still really low now that all the rates have gone up. I'm just extremely excited getting all the changes.

I did not choose Mr. Cooper; they bought my loan. But if I had the choice I would go to literally any other company. I would pay a higher rate to not have to deal with them. They are absolutely impossible to deal with. Their phone lines put you through endless messages with no opportunity to speak to anyone. Complaints are lost. Promises that action will be taken are not followed up on. My problems started when they failed to pay my homeowner's insurance on time. When that was finally resolved, I switched insurance companies at a savings of $1500 per month. Instead of decreasing my policy amount by $1500 they INCREASED the amount they said I needed to put in escrow by that amount. And then, when they realized my first policy had been canceled (Duh, since I told the I had replaced it), they told me they were going to find and bill me for a new policy!

We had Mr. Cooper for a year or two then we did a cash-out refi. I've had nothing but a great experience. The refi process was as easy as it can be. I hope they keep our loan and keep everything the way it is. I talked with several people during the process and they went above and beyond. I'm a worrywart and always have a thousand questions. I can either call customer service and if they were busy, I can leave a message and they would call me back. We corresponded a lot through email as well. It was fantastic. The entire process was quick, easy, and painless. I would highly recommend the finance process. Mr. Cooper is going to work with you, talk you through everything, and explain everything to you from rates to this, that, and the other.

The whole process was seamless. We started out with one person, James, and it went to Stephanie. Both were amazing. From the initial contact that I had, I inquired what our options were and it went from there. Every day, I got updated by Mr. Cooper. The request for documents was clear and concise. I sent them back and they acknowledged they received them. They walked me through the entire process and told me every day what would happen. It was so easy. And anytime I call, it has been awesome, so there's no way I'll go to another company.

This lady, Mary, was very good. She said, “Oh, let's look at it. Well, you do qualify.” I said, “How come I’ve never been. I’ve been wanting to do this.” The process is such that everything is taken into consideration, not just one single thing, like I had. I told her I had experience filing the application online, asked me questions. It took a while because I had to go and look for documents. I was very positive. She was very positive as well. And she said it would go to underwriters. I have the app on my phone. She also said I should expect messages and respond to those. And whatever they ask for, like paycheck stubs, I should send them.

I first reached out to Mr. Cooper over some questions I had about my escrow account. They suggested that I was eligible for a refinance, that would actually benefit me. My wife and I agreed and from that initial rep, we were passed on to a different rep. All interactions were positive, either by phone or by email. The overall process was smooth and on our part, pretty effortless. They kept me apprised of every change and they would alert me of changes in the process and how to go on and sign off on the various forms of paperwork, like the eSign, which was even better. I didn't have to go anywhere physical. It was very easy.

Mr. Cooper got everything done for me. I didn't have to do a whole lot other than submit the paperwork they asked for. I'm not super excited about the new rate and terms but I can't do anything about that. That’s just the way it is now.

Mr. Cooper purchased my mortgage several years ago. Although not straightforward, I setup autopay after a phone call with customer service. I paid every month in full, on time. 6 months ago, I refinanced, and they purchased my mortgage again in mid-January. I was unable to login online because of my previous account causing a conflict & I spoke to them over the phone again. We again setup autopay, paperless statements, etc. I checked the app the first few months to ensure it was setup correctly, & I saw regular monthly payments being made. I set it up to pay an extra few thousand on principle/month at that time. I received email "statements" from them which simply took me to the website & again showed that I had a certain amount due on a certain date & that same website told me that I had already made that payment in full.

The reps were awesome and the communication was absolutely phenomenal. They let me know what I needed to do, how to do it and what I needed to get. There’s nothing that Mr. Cooper can do any different with my experience. They did everything the way it was supposed to be done in my eyes and on time, and kept me in the loop.

The worst and most unethical mortgage company I’ve ever worked with. I’ve had my fair share of buying and selling houses. So this ain’t my first rodeo. Last month, I started a refi and 2 weeks ago the title company ordered a pay off good for 10 days. Two days after payoff was requested Mr. Cooper mailed out my mortgage insurance that was due. (Mind you, usually any escrow payments are put on hold when a payoff is ordered!) So I get to closing day on the 9th of May and the wire goes out to Mr. Cooper on the 13th, due to the 3 day remorse clause. On the 19th, Mr. Cooper rejects pay off the because it’s missing the same amount they paid for the house insurance. Of course, my new mortgage company also paid for the mortgage insurance. So now there’s double payment for mortgage insurance which will be refunded to me, and after a phone call with Mr. Cooper the plan was to return the money to them.

The guidance from Mr. Cooper as thorough and good. And the only problem that I had was the path we originally went down wouldn’t work because I hadn’t had the house long enough. I had to ask five times why everything had just stopped. But once I finally got through to somebody, we got back on track and everything was fine. I've got my taxes paid and I've got a couple things done on the house.

The refinance process was super simple and the reps were very helpful. Everything was self-explanatory but they explained everything. Nothing was confusing. I was able to understand everything to be doing the refinance for the first time. So, that was nice. We got a lower monthly payment and we weren't even aware that we could get cashback for a few remodel issues and stuff like that with our home. So, that was a plus. Mr. Cooper was awesome.

I shopped around and Mr. Cooper was able to match a rate that I found at another bank. The person I was working with talked to me about the options and the rates they had available. They were helpful and knowledgeable.

The reps were very professional. They gave me good advice and sent me documents to review. Everything went very smoothly. I would certainly recommend Mr. Cooper.

Mr Cooper helped make the process of refinancing my mortgage as simple as possible throughout the entire process. Communication was regular and clear. I was guided through the entire process and kept up to date with everything that was happening. It was painless, which I'll take any day.

The process with Mr. Cooper was easy. It cut my term down 6 years. The communication was good.

Mr. Cooper is very deceiving. They suck. They did not put my last mortgage on my credit report which screwed me for the second. I had to remortgage with them. I had no choice. I'm still fighting, tried to get my last mortgage from them on my credit report, which would have helped me a lot. But, the remortgage department couldn't be bothered to help me.

Mr. Cooper has an easy process. I appreciated both gentlemen that I worked with. Both Rodney and Ryan were consummate professionals and did a great job. I'm very happy with the service and the product.

Completed a refinance of home and no payment should have been taken. Payment was taken and when contacted, was told it would be refunded. Even sat on a three-way call with Bank to confirm. Payment was never refunded and no contact was made to let me know it was denied. I’ve spent way too long tracking this down when money should have been sitting in my account and not withdrawn to create overdraft fees. Very poor customer communication.

It was good with the reps. Refinancing took a little longer than a month but I was able to pay off some of our debt.

The communication has been good. With Mr. Cooper, my interest rate is much lower and because I had an FHA, I was able to get rid of their mortgage insurance.

We refinanced and Mr. Cooper sent us checks to send to the companies that we owed, but I can’t get the addresses of the companies and they said they didn’t have them either. The refi was about a month ago, which took two weeks. It wasn’t bad and Mr. Cooper's communication was really good. It was an excellent experience.

The loan officers were very friendly and explained everything step-by-step to make sure I understood the process. They were in contact with my from the inquiry of refinancing until I closed on the loan. The closing process was pleasant as the notary came to my home for the process and also explained every form I signed. I was very impressed with the ease of refinancing, and I am very pleased with Mr. Cooper.

The representative was excellent. She lead us through the entire project. The first person assigned to my refinance was a gentleman and he wasn’t helpful at all. The Experience was a whole lot better when the second rep took over my account and right now I don’t have her name on hand but she was excellent.

I found the Mr. Cooper Loan Agent and the Loan Processor extremely helpful, very professional and very patient with me, as far as computer knowledge is concerned. They explained in detail everything that was going on and even took my calls when I would get nervous to calm me down.

My experience was one of positivity from beginning to end. All of my questions were answered and the answers received made me take the plunge… I appreciate not being rushed when trying to make my final decision for refinancing my home loan. I started off speaking with Eric ** and ended with Clay **. They were fantastic! Thank you, Mr. Cooper…

Mr. ** was very professional throughout the refinancing process. He explained all the information fully during this process. He followed up with me after the refinancing process was over. If I needed further assistance or questions to answer, he would be available to answer them.

The two people helping me with my refinancing really took the time to help me move smoothly through the refinancing. They were very good about explaining what was next and what was going on with the paperwork. Even when we hit a snag in the processing they did a great job stirring us in a new direction which ultimately worked better in the end.

Processor did not communicate very well and was very slow about follow-up. It took over 6 weeks to get the loan even though we were existing customers with excellent credit. Paperwork was very extensive and some had to be resent.

Kyle and Roxanne were a great team in getting our re-fi pushed through! Very pleased! The Notary Public Sabrina was accommodating and helpful as well. Wish more things were this easy. The ability to e-sign documents and do most everything by phone or email is a great service. My current loan was with Mr. Cooper already and I am very happy to stay with them.

Steven and Ryan at Mr. Cooper made the whole process go smooth and easy to understand. They kept me informed and answered any questions I had. I could definitely recommend Mr. Cooper to to my family and friends, or really anyone.

My experience was just ok, felt rushed. Needed to have my phone near me 24/7. Then the notary they sent out didn’t go over paper work before she left! So In return had to take more time out of my day to spend more money to have paper work that wasn’t right be emailed to UPS and faxed. Again more time out of my day and they needed and wanted it asap!

The whole procedure was effortless. The loan officer, Lauren ** was so nice and easy to deal with. The company should be proud of having a person like her. It felt like we were friends, which made the whole process easier for me. I really felt confident and satisfied when the loan was approved. There was an adding error....which Lauren did tell me about when the notary public had me sign papers. So I dealt with that because in the beginning, Lauren told me what my payment would be.

Overall, I would rate my experience as a B-. While Jack and Sedalia were great to work with, I felt that those in Underwriting were over-the-top with their continued request, even after I'd provided the information. The disappointing part was that I have 22 years of home mortgage experience with 0x10, 0x30 (again in 22 years) with major equity. My FICO score was well over 720 with more than sufficient income and home equity, yet I didn't feel valued as a long-term, established customer of Mr. Cooper. Again, if I were to offer you anything as it relates to this process, it would be with your underwriting area. The front end was fine and the closing was very easy and straight-forward.

The experience with Mr. Cooper was quick and painless. It was wonderful with the rep. She was friendly, knowledgeable and was able to get me the best package deal. We also discussed what the payments would be and whether or not they wanted to take any money out and how those would impact my term and my payments. Since refinancing, I reduced the term of my loan by six years.

Wow, the process was so easy and the Mr. Cooper employees were all so very professional and knowledgeable. April 1st I started the process and closed from April 27th! I was nervous about the closing. They even paid for my appraisal fee! The attorney came to my home at the time that was convenient for me. The whole process was just so easy and comfortable.

I recently refinanced my Mortgage and the process was very easy and only took approximately 3 weeks. Would highly recommended Mr. Cooper. They were really easy to work with. The whole process and the representative were very professional and friendly.

Communication from the first day was clear, concise, and straightforward from Mr. Cooper. My questions were answered quickly. Mr. Cooper’s response time and feedback were excellent. Having a dedicated person and multiple methods of communication kept the process moving smoothly.

The entire process was seamless! The team was extremely knowledgeable, detailed, and personal - which makes for a great experience! Barbara ** and Ashleigh ** were a great reflection of GREAT CUSTOMER SERVICE and the service was timely. Lastly, the follow up was great too. Ms. ** reached out to just before the closing and immediately after the closing to ensure I did not have any further questions or concerns. I never had to wait more than 24 hours to receive a call back from either of them.

I recently experienced the process of refinancing with Mr. Cooper. I had a wonderful experience with the most professional staff. Both individuals I worked with were courteous, knowledgeable, efficient, and more important, they cared and demonstrated their compassion for me as an individual and not just another applicant. Mr. Cooper and staff deserve a round of applause and a great big THANKS!!

We chose to refinance our mortgage with Mr. Cooper because of our prior experiences with this company. We received very courteous, professional, and excellent assistance, when needed, with the process. We are quite pleased with the outcome and would highly recommend this company.

Mr. Cooper's staff was excellent to work with and the system was very easy and efficient. Robyn ** and Andrew ** were very professional and helpful, and definitely made me feel valued. Refinances can have a lot of obstacles, but every time we reached one, they were able to smoothly move us around it.

When Mr. Cooper took over my mortgage originally I was skeptical of their services due to just the nature of their name. However my skepticism was quickly admonished every time I contacted them. All of my encounters have been friendly, educational and left me feeling like a part of a large family. Most recently I inquired about refinancing my home for debt consolidation and home repairs. They made the entire process easy! They answered my questions, provided me with guidance and kept me informed every step of the way. I am truly grateful for their services.

Kyle was excellent, very helpful and understanding throughout the whole process. He answered all my questions in a quick and timely manner. Brandon was very helpful and very professional as well. I was scared of the process and the time it would take but it was smooth and painless and much quicker than I thought.

The refinancing with Mr. Cooper went great. They handled everything, answered any questions I had and made the process go quickly. The application process went smoothly. Everything on the app is self-explanatory, about downloading everything and sending it over. That way, it cut the processing time down quickly. The eSign was a big help instead of mailing everything back and forth.

We were on a home modification and our interest rate was over 10%. After talking to the lady from Mr. Cooper, she said that she could get me in at a little over 4%. She gave me a couple of options that might help me out and let me do the choosing. The Mr. Cooper reps were terrific. They answered any questions that I had and they were very quick and efficient on everything. However, when they sent the notary out, I felt like I was signing every page on the Harry Potter novels, and those are quite thick. They need to cut down on some of the paperwork. A lot of it was redundant.

Mr. Cooper has a very simple application process. They were very attentive. I had emails and phone calls from them. They only needed a couple of documents from me and they've been giving me updates on the status and when it would be done. I have recommended Mr. Cooper to people. They are very efficient and fully disclosed everything. I couldn't have had a better experience.

The refinance with Mr. Cooper was a very easy process with them already holding my loan. I just had to do some paperwork and sign. So, it was pretty seamless. The process took about three weeks and about a week and a half of it was about a holdup on my end. I was waiting on a couple of things on my end. It was a pretty quick process overall. The customer service was great. Both people that I dealt with at Mr. Cooper were excellent and very easy to deal with. I like the new rate and terms. They beat everybody else that I had talked with. It was an overall great experience. It was very easy dealing with them because I work nights and they were emailing me on a regular basis so I could catch up and see what was going on. Most of our communication was through email, so it was very easy to get done.

Mr. Cooper took over my mortgage one day, and I've been with them since. I did a refinance and the application process went pretty smoothly. They did a great job. The loan officers were fine. I wish I could have got a little bit lower rate with the way the economy was, but it is what it is. Overall, Mr. Cooper has been great to work with.

I like how Mr. Cooper operates. Their process was great. I'm happy overall. Go with them.

There were three guys I was in contact with. They were good. My interest rate went down a bit. And I got the chance to change my mortgage term from 30 to 15 years. I believe that at the end, I will save some money.

Mr. Cooper communicated in a timely manner. They were easy to deal with. They answered my questions effectively and thoroughly. And the third party that they used was more than great. It was completed a month ago now. I should have done it a year ago, but I decided to go ahead to do it and they were effective. It went smoothly. They handled it in a professional way.

The lady who came to do all the paperwork was explaining and doing everything. The mortgage agent always kept me informed and told me the process. It went smoothly.