Mr. Cooper Reviews

Everybody at Nationstar was nice, helpful, and very quick. I highly recommend them.

I refinanced my mortgage through Nationstar. Everyone was very courteous and professional. They made it very easy for me.

I went online and made my payment with the same bank account I had used for the previous payment. When I began to notice that it had not cleared my bank, I went back online to check. My payment had been reversed by the company with no notice to me at all. When I called to check on this, I was told my Bank account information was incorrect. So I verified the information with the rep. He proceeded to tell me that it didn't match what I had submitted but was incorrect and I would have to check with the bank because it is an invalid account.

I had nothing but an excellent experience with Nationstar. No complaints at all.

It's been since October since I received a paper statement at my house. I don't know how it ever got changed. I have called the last three months (3 times) after NOT receiving the statement calling your automated service (which is terrible) and finally receiving someone on the other end @ Nationstar (that is if I didn't get hung up on / disconnected) and go through the automation AGAIN! Only to wait the next month... and NO STATEMENT! How would you feel? If you sent out coupon booklets for the 12 months I wouldn't have to wait for the statement to come in the mail. The statements are not only a reminder to send payment, but I like to send it with my payment to it gets applied to the right mortgage bill!

GREAT HELP :)

I am very satisfied with Nation Star (NS). Their customer service department has the best representatives I have ever dealt with. I am happy to be a part of their family:)

Nationstar has provided great customer service (except when I mistakenly made a double payment and requested for the refund...it’s taken them over 2 weeks to return payment). Nationstar communication has been great! I can easily obtain all documents via their website, which is super convenient!!!

I have issues with the constant nagging about my payment being late when I have told you guys from the get go that I get paid on the 12th of every month and I still get constant badgering.

I chose Nationstar because I like them from past experience. Their people were good, friendly, knowledgeable. The guidance I received was good, too. Since refinancing our loan, I lowered my payment and my interest rate. I’d recommend Nationstar. Experience with them was easy and professional.

Quite satisfied overall with the process.

Nationstar was efficient, responsive and handled our re-fi amazingly quick! The loan processor and agent were both professional and answered either my emails and/or phone calls without delay. The re-fi was handled from start to finish in less than 30 days! I'd use them again!

Nationstar has been great to work with. We were even able to do an interest rate refinance to lower our rates with no hassle of re writing all our paperwork. I love the tools and web interface as well. Thank you!

Nationstar was my refinance mortgage company a couple of years before. Greenlight called me with their refinancing offer; I wanted to reduce my mortgage payment so I signed on their offer. They're also very proactive throughout the whole process. They call and update me, so it was a smooth thing. Everything's looking good with this company, only the paperwork was a little bit painful - there were too many unneeded paperworks. Apart from that, I got exactly what I wanted.

We called Nationstar to get down the terms of our mortgage. Everything went well. It’s what I expected. They were easy to work with. They did good.

I've been very happy with Nationstar. It was good. Everything's very positive. I would highly recommend it. Overall, some young man did help me through the whole situation, so I really appreciate everything. Highly recommend them.

We inquired reference to refinancing to a lower interest rate and that process was very good. The refinancing was great but prior to that, it wasn’t so good. You coordinate something with one person but it wouldn’t be passed on to whoever you spoke to the first time. And it really got to the point where you want to switch over to another mortgage company because of the sheer disorganization. It was unbelievable and we dealt with that for several years. But our transition with Greenlight was very professional and well done. We reduced our loan timetable in half and we were able to do that with the reduction of the interest rate. It was satisfactory.

I heard about Greenlight through an advertisement on TV but we didn't do any business with them until our loan got transferred to Nationstar automatically from Bank of America. Their people are amazing though the process was a bit different since my mom was in Iran and we had to do extra paperwork like power of attorney. It was a little bit convoluted, but overall it was good.

Their staff were very thorough and timely. They explained my options well. It's only been three months since the refinance but I'm happy with the experience and I'm looking forward to the savings. It was a good and easy experience.

I have my existing loan with Nationstar. I had refinanced my loan since 2008 and we're looking at purchasing a second property. Mostly everything went well with my interactions with the mortgage professionals during refinancing process. They responded and answered my questions clearly. They don't have an overlay preventing the type of loan I was seeking, which was really what won the loan for them.

My wife and I had an excellent experience with Nationstar Mortgage. It was as smooth and as short as I've ever experienced.

The original person that I talked with was nice but when we went to the loan processing, there was some chick named Maggi that dragged things out. She kept getting sick. She was out three times. Didn't hear anything from her in weeks. Then Nationstar finally turned it over to somebody else because she was out again and this time he was okay. My only problem was that we didn’t get the full $$20,000 loan that we originally asked for. But it was a mortgage, it finally got done, so still good all in all.

Nationstar has been convenient, customer-savvy and overall very efficient. I haven't heard of Nationstar until my loan was moved over to them. I really wanted to remove the PMI from my FHA loan, and so I thought I had enough equity on the property that I could accomplish that. Nationstar already had my mortgage, so I figured I'd give them the first opportunity to keep me as a customer. The refinancing process was good. The loan officer kept me up-to-date with everything, and the loan processor was just as good. If they didn't answer I'd leave a message and they would return my call. Through Nationstar I accomplished having MI on my loan, got a lower interest rate, ultimately got lower payment, and I didn't have to sign on for another 30-year term (I've been with them five years, so I just refinanced for 25).

Everything went great with our refi with Nationstar. We received lower monthly payments. They were very nice and did a good job.

My second mortgage was sold to Nationstar by Bank of America. I refinanced my mortgage because I wanted to put my first and second mortgage together and Nationstar was willing to look at that as an option. Their refinancing process was simple. The translation was fair and they always followed through and I didn't have to make a lot of phone calls to get answers. So they just did the job really well. Everything was perfect. Now we have a lower interest rate and monthly payment. Basically, we got the results that we were looking for. Also David ** is an outstanding representative. He was always there for us and very professional and he just all around did a very good job. It was a very good experience and I would definitely consider financing with them again if I had the opportunity or the need.

The loan we had before was an interest-only. It was bought by Nationstar from Bank of America. Since then there's the lower rate and higher principal reduction. Everything was pretty much A-okay--it was all done over the phone in the beginning, and then either by fax or email too. It was good discussing our refinancing options with them, but we also pretty much knew what we were doing and what we were going in for. It took a little longer than expected but other than that, it was good.

My previous mortgage sold my loan to Nationstar. They called me to see if they could help me out with a lower rate. The initial caller was very helpful and informative but the actual person that processed my loan was not helpful at all. But I received real good guidance in discussing my refinancing options. Since refinancing my loan everything's been good. It's been fine and great. I'm happy with Nationstar.

I already have a mortgage with Nationstar and they called me to let me know that I was eligible to refinance. We started talking about it because I had been curious about it then it looked like it was going to work out to do it. They made me understand what I needed and what were my options. They ran my credit right away so I knew immediately that I was qualified to go through. They answered all questions and concerns that I had. They made me feel more comfortable in proceeding with the refinance.

Our home was already financed and we just refinanced with Nationstar Mortgage. I wanted to drop off the PMI that I was paying. Interactions with their professionals were enjoyable. It was the easiest closing ever. The experience was easy, simple and perfect.

Nationstar bought out our mortgage, and then we had them and their mortgage professionals were very good during our refinance. I would recommend them and I've already actually recommended them to my dad.

So far I have a really great experience with Nationstar.

We refinanced. They helped us a lot. They're very good.

Nationstar Mortgage bought my mortgage from Bank of America. They contacted me to refinance my mortgage and they were good. Everything went smoothly as planned.

They've been alright but I've been disturbed that they wouldn't take the money out every month. Every month I've been having to call and try to get it to them and then ever since I've been with Nationstar, it has been taken out of my account but other than that, it has been all right. Hopefully, it's straightened out and then they'll just take my payment every month.

I had a very professional interaction with Nationstar Mortgage during the refinancing.

I just refinanced two months ago with Nationstar and the process was really great. They walked me through it and explained what I didn't know.

The Nationstar mortgage professionals followed through - quick follow-up.

Nationstar actually approached me about refinancing which I thought was wonderful business, wonderful customer service because it was a win-win. Everybody was very helpful and helped me make it successful. It was Greenlight that ended up working more closely with me through it. The only thing that I was displeased about is I just got something in the mail saying there were some errors. But now we have a lower interest rate and a lower monthly payment, so that's great for my family.

My experience with Nationstar Mortgage was nothing spectacular but it was good.

My experience with Nationstar had been something new for me. I've never had somebody come over when I wanted the papers signed already - this is very convenient actually. Everything is good and I'm really happy with them.

Nationstar has been fantastic - especially, Rhonda **. She went above and beyond helping me because there was a situation with the title and the name. I can't say enough good about her.

I was really planning to go to my original mortgage company for refinancing but it turns out my loan has been transferred to Nationstar so I went ahead and did the refinancing with them. They were very helpful, professional, and straight to the point. Thanks to their very detailed guidance on my options, I now enjoy a lower rate on my loan. It was very helpful, very professional, and straight to the point.

It was a good experience. They lowered my interest rate.

I received a couple of mails from Nationstar about refinancing my mortgage with them. I did and the process has been amazing. Their salesperson was very good and right to the point, didn't take a lot of my time, and delivered what she promised. Now I have lower payment. I'd recommend them - the whole process was fair and easy.

I actually was using Nationstar and received a notice from a competitor in regards to lowering my rate so I informed myself of what's competitive and I called Nationstar to see if they could do the same for me. My refinancing options were discussed fairly. However I'm not too happy with my experience. The process was very impersonal - mostly through emails versus phone calls. There was a processor named Nikki who I think was the best of the group since she was working behind the scenes and trying to get everything done. She advocated on my behalf because there were some documents that we were trying to obtain.

The process was very easy and Jennelle ** was a pleasure to work with.

We bought the house and sold the house and now we're done. It all was fine with Nationstar.

My mortgage was sold to Nationstar from my previous mortgage company and I've been with them for years. I inquired about refinancing my mortgage with them due to financial hardships. Their mortgage professionals were wonderful. I converted into a conventional mortgage from an interest-only and that was without having to pay any closing cost. Overall, it was hassle-free.

Nationstar Mortgage is the very best. The lady that came for me to sign the paperwork was above and beyond extremely helpful.

My mortgage was sold to Nationstar Mortgage. During refinancing, they were professional and handled it well. If we had questions, we asked them and got answers. They were knowledgeable and I was comfortable; I felt like I was being taken care of. It's a new refinance but I'm sure it will be amazing.

Refinanced - Overall the process was easy and I was able to do it from my Office without a lot of time being used.

My refinance with Nationstar was easy. It was pretty much everything they laid out. It went according to what they said. Interest rates dropped during the time when we were going through the process, so that's the only thing. If you can get a lower rate, that's better but anyway, I guess no one forecasts rates.

The whole refinance process was done efficiently and professionally. I would recommend Nationstar to anyone.

I had a good experience with Nationstar.

My original mortgage got transferred to Nationstar. We wanted to upgrade some things on the house that's why we refinanced with them. It was a good experience. We have not had any problem. It all worked well and was really easy.

My mortgage was sold to Nationstar and overall it was a wonderful experience. They lowered my mortgage. I would recommend them to a friend.

My overall experience with Nationstar was good. It was quick and easy.

It took forever to subordinate my second note. Which is ridiculous. I was refinancing and it took longer to subordinate it. I don't know if the attorneys of Nationstar just sat on it. All the rest was fine except everything was on hold because of the subordination. Things that should take a month to a month-and-a-half dragged for over 3 months.

I had a wonderful experience with Nationstar. My mortgage before was too high. They had bought it and I refinanced with them because they made it easy. It was simple talking with them and the discussions were definitive. Since then I have lower mortgage payments and I'm a very happy customer.

I've been with Nationstar for a long time and decided to refinance with them. It has helped me a lot and lowered my payments. I'm really happy with it and I'm pleased with them.

Bank Of America did sell out my mortgage loan to Nationstar couple of years back. I did refinance, and did experience an excellent customer service as well as was a smooth transaction. A special call out for both Nathan * and Katie *.

I had a good experience with Nationstar Mortgage. The people that arranged my refinance were amazing.

I think Nationstar's okay but definitely it could be better. Nationstar Mortgage bought my mortgage from another company. When I was shopping around for the better interest rate, I wanted to see what rates they had so I inquired about refinancing with them. They were okay during the refinancing -- the lady I talked with was okay, but I had a really bad experience with the closing coordinator. I think she sent the wrong documents or something so I signed the documents, sent it back and then she realized that she missed some of the documents, so I had to sign them again. I had to do this two, three times, and that was very frustrating. But since then, I have a lower monthly payment and lower interest rate.

Nationstar Mortgage was fantastic. The lady that handled my loan was really good. Anytime I had to reach out to Nationstar, they've been very good and very professional.

I basically had Nationstar already so I just rolled it over. Unfortunately, my interactions with the mortgage professionals weren't very good - I have to be the one that have to keep calling to get things going, I ended up having to close on my loan at 8:45 at night. Anytime I got to the point where I was gonna give up, though, they finally called me back or send me an email but never directly contacted me. It was mostly emails and last minute things, and never person-to-person talking. True, I've had lower rates with Nationstar, but with my previous experience, I'd say I'd second guess the next time I consider refinancing with them.

I've been real pleased with Nationstar Mortgage. They were good and the house was refinanced to where I could reduce the amount of years. When somebody's trying to promote something, you’d think, "Well, I don’t think I need it," but I was glad I did on that account. I was glad they persisted with me.

We inquired with Nationstar about refinancing (our loan was passed over to them) because our ATR was ridiculously too high. The first time we tried to do it, it was not so good. Somebody contacted me, I told them I wanted to refinance and then I emailed them a couple of times because I had questions. And then something showed up in the mail and I emailed again about questions, and all of a sudden, nobody answered me and I got papers back that said okay, you didn't sign this so you're not getting refinanced. But the second time, everybody did a really good job. It went really nice. They explained everything really well and we didn't have any problems at all. Since refinancing, our payments became lower so we were able to have extra money. The process was really easy. It was nice that somebody came to our house and we didn't have to go somewhere. Everybody really was nice and worked with us, and did a great job. It was a fantastic experience.

We had a mortgage with Bank of America and they sold it to Nationstar. I learned about my option to refinance when they sent me a letter in the mail. The mortgage professionals were great. Now I have a lower interest rate. I actually have a rental business and have some other mortgages which I wouldn't mind refinancing with Nationstar. I got a call and talked to my partner and he said that it would be okay if I called in to check and see if they would be interested in doing any of that. Overall, my experience with Nationstar was good.

If there is a glowing report on Nationstar, it's an employee writing it. I was up-to-date with my loan with Bank of America when my loan was sold. Immediately I started getting phone calls about my late payment. I had to get a conference call with Nationstar and BA to straighten the history out. BA set them straight with dates and figures of my account. However, while this was taking place, they charged me 'legal fees' which they explained is for inspections if payments are behind - even though I was never behind. Watch your statements. At random times they have charged me 175 - legal fees for 'inspections' which consists of a property drive-by. Even though they can't prove they went by. This is a terrible company!!!!!

Experienced nothing bad with Nationstar but it's kind of difficult sometimes doing business via phone and email only.

My loan was transferred to Nationstar and I decided to refinance with them because I wanted to get better interest rates. And I got what I wanted. They are good.

Overall it's been good. I would recommend them.

Dealing with Nationstar’s mortgage professionals has been good. I received good guidance from them when we discussed our refinancing options. They were able to lower my payment. It was good.

The only thing that really concerns me about all of it during the refinancing process is they kept switching the loan officers. I’ve talked to different people regarding my mortgage. I have three people that I talked to regarding closing on my house. Let’s not even count that I had to work with the actual notary. It was a rough couple of weeks of December. However everybody I worked with was very nice. They were very pleasant. Also my payment has been lowered, which is a very nice perk.

Both Dolores ** and Stuart ** were very helpful and made the entire process a positive experience for my wife and I. I would highly recommend.

I like the experience I had with Nationstar. I went through Greenlight and I had to finance my house again. What I didn't like was that they were auto calling me all the time to remind me of my payment when I always had it auto-paid - the money is taken out of my account every month. Other than, I'm still happy with them. It’s all good.

I inquired from Nationstar about refinancing our old mortgage because of the HARP. This isn't the first time that I've bought or sold a home and it's not the first time I've refinanced a home. I did it because financially, it made sense. I had a mortgage through somebody else that was sold to Nationstar. I was eligible for HARP and Nationstar's my only option since the HARP program requires you to go with your current mortgage servicer. Nationstar's mortgage professionals have been straightforward with me. And it's all been pretty simple.

Bank of America sold me to Nationstar and Greenlight. They called me and said, '"Hey we can give you a better rate." So I said, "Okay. Their mortgage professionals kept in contact and when I had a few questions, they helped me understand everything. Erin and Maria were excellent and pretty cool to work with. They were just exceptionally friendly and very helpful. Percentage-wise, when they crunched all the numbers, they were very clear so it was good. I did get to skip a payment. Also, my payments went down and I'm thrilled with that.

My initial mortgage was sold to Nationstar Mortgage. I was on a five-year ARM that was coming due fairly soon. And with the market, I decided to refinance with them because it was easier. They already had all my information and I liked the experience that I had as far as the payment. They were actually very good, honorable, consistent, and good to work with. I haven't had a new payment yet so I can't comment on the benefits of the refinance yet, but it was actually nice to not have a payment for the last two months. I really felt that they went above and beyond in helping resolve some issues that I was even unaware of until we got into the process. Overall, it has been a good experience. Nationstar is easy to work with, the payments are easy and I enjoyed the experience. I'd definitely recommend them.

I have a good experience with Nationstar.

I inquired with Nationstar about refinancing my old mortgage because of interest rate. Working with their professionals and their guidance when discussing my refinancing options was very good. I got lower monthly payment.

Nationstar bought up my mortgage and told me about Greenlight Loans. I was trying to do some budgeting and decided to refinance my mortgage with Nationstar. There were a few glitches but overall everything worked out and saved me money. They were very professional, courteous and helpful.

The customer service was great. They did anything on their hands to help me get to the payment that I could afford and the loan officers that I got were very nice and friendly.

My mortgage was sold to Nationstar and they sent me a letter saying I can refinance with them at no cost, so I did. They are efficient and gave good guidance right from the initial application period - it was great. I now have a lower monthly payment.

Nationstar was great. We refinanced with them and I was very happy. Overall experience was good. They inform me of everything all along the way, working very smoothly. I’d recommend them.

It was very good and really well-handled. They were responsive. The process was really simple and I was informed along the way as to what was going on and what was needed.

My loan was transferred from Bank of America to Nationstar after BOA played games with me for 2.5 years to do a loan modification. I won't go into BOA ineptness here because that's a whole other complaint. I mention them just to give background story. I have owned 2 homes in the past 22 years and have refinanced several times without any difficulty. During that time I have NEVER missed a payment (once 1-2 week late secondary to pay period but NO MISSING PAYMENT). I did a loan modification with BOA because I figured if I can pay my regular monthly payment I could definitely pay one that was less so why not. I finally went to a lawyer who said they can't take your house as long as you are paying your mortgage but to try Consumer Protection first before dropping an enormous amount on lawyer fees to go after them.

I was with another mortgage company and then it switched over to Nationstar. I was getting a lot of things in the mail about refinancing. I looked into a couple of different places then got an email from Nationstar talking about refinancing. I decided to stay with the company I was already with. My interaction with them was always professional. They seemed like they were always on the spot with what I needed. They'd let me know if there was something missing or something else that I needed to add to it. I had a good experience with them.

Since I’ve refinanced, they’ve been really good. The only thing I don't like about Nationstar is if you don't send your payment before the 5th, they start leaving these voicemail messages at home, and they would even try to call my office. But since I’ve been sending it before that, I haven’t had a problem. Technically, it has to be there before the 15th... So that’s the only problem I have with Nationstar. Other than that, they’re fine. I have no problems.

I received a call one day from Nationstar that said I was possibly eligible for a HARP loan. I had a loan, a mortgage, with somebody else and Nationstar bought it. Everything worked out so we went with it. They were great and were very nice to me. They kept me informed of everything via email and telephone. So it was a very positive experience. I received detailed emails constantly about what was expected or needed. I got locked in for a lower interest rate, whereas before I was at an adjustable, so that's the positive thing. My monthly payment didn't change but it was pretty much painless. I'm very pleased and very satisfied.

I refinanced my previous mortgage with them to get lower interest rates. It was very easy. They were very helpful and informative. They kept me up to date. They emailed me exactly what they needed, how I can get the information to them, and they were always available to take my phone calls when I called. Now I no longer have to spend 30 years paying on my mortgage.

Nationstar purchased my mortgage. I wanted to refinance because I needed to do some repairs and since Nationstar owns my current mortgage I figured it would be easier if I did it through them. They were all absolutely great. They helped us in every way that they could and went above and beyond and even tried to find alternative options for us when what we originally wanted wasn’t working. I have absolutely no complaints. Fast, easy and professional. They did a great job. I was able to get the cash out to do everything that I needed.

My experience with Nationstar has been largely pretty good. I ended up refinancing my house with them as they were the primary holder. There was not much difference when it comes to monthly payments, but I moved from an ARM to 30-year fixed and that's what I was looking for. The agent was very helpful. There were delays but he kept me in the loop and he was responsive when it came to email conversations. I would definitely recommend them.

I’m very happy with Nationstar. There’s no downside with them. The guidance I received from their professionals during my refinancing was very good and in general they’re professional, easy to deal with and explained things well. They’re fine -- I can call up and make payments or do what I need to do.

I already had a loan through Nationstar. They asked me to refinance my mortgage and I did. Their professionals were fine and very helpful. However, I had issues with that pool at my house. It wasn't working and they lent me money to make it usable again so they could give me the loan. It is tedious because it seemed like something was always needed. I always had to go back and get something. But aside from that it's great. They gave me a lower interest rate in a shorter period.

They were pleasant and efficient. Granted I’ve only had experience with one other mortgage company (and that is Countrywide and they did a good job too) Nationstar did a good job for me refinancing my old mortgage. They lowered my interest rate and lowered my monthly payment by about $30 and saved me about $100,000 over the term of a loan by switching from a 30 year loan to a 15 year loan.

My experience with Nationstar Mortgage was fine.

Our original lenders sold our loan to Nationstar. We refinanced our old mortgage for better rates and we're trying to get a lower payment. The mortgage professionals were very well informed and kept me in the loop. Now we have a lower monthly payment and a better interest rate. It's been a very rewarding and professional experience working with Nationstar.

I had purchased my home about 5 years ago and was looking for a lower interest rate so I inquired about refinancing. Everything went well. I ended up refinancing my old mortgage with them. Their staff were knowledgeable and everything was good. I didn't have any trouble. Since refinancing I'm paying less interest, more payment going towards the principal than the interest.

They were helpful. The first mortgage professional I talked to was a guy and he had some information to set it up, and then I had another girl that did the loan and set that up. I asked questions and they gave me the answers and I got what I wanted. Refinancing with Nationstar has helped me make the payments every month. They lowered my interest rate, that’s helped me out. The only thing that I thought was strange was - and it had nothing to do with it exactly - they were changing my name. They said it had to be changed to my married name. I received this property in 1974, and the taxes have been in my name, not my husband and I.

I retired so I wanted to lower my mortgage to where it was more manageable. The guy that I talked to initially, Kevin, was very good. He made sure everything was correct before he submitted the loan application. Andrew, the loan officer, kept me informed and I didn’t feel like I was being screwed over. I had tried to get a HARP loan before and was denied. My loan is like $300 left so it was a positive experience.

They were very nice. Everything went really well. They described everything about refinancing, how it was going to be and it pretty much went their way. They know what they are doing. Our payments are lower and we've never had any problems with them when making our payments.

Nationstar was very good. I would recommend them.

I had a mortgage that went over Nationstar. They had a very timely interest and I had a better deal. I had a reduced mortgage payment of about $100 a month so that's it. It was very quick and easy. It was about a 15 minute phone call, and they were friendly and helpful.

Nationstar was all great. They were nice. No problem at all with them.

I refinanced through them. It was a great refinance process with no hassles. I didn’t have no issues, it was all good. I'm paying my loan a lot sooner.

In the beginning it was rough but Nationstar has gotten better. The only thing that I don’t like and that I wish Nationstar would change is the online payment center. The customer service has gotten better but when we first transferred there from Bank of America, it wasn’t good at all. The CCR does not seem very knowledgeable. Every time I would call, I would get a different answer. That’s frustrating.

We had a mortgage loan with B of A, and it was sold to Nationstar. We were looking for better interest rate and to do some home repairs and my husband liked the interest rate Nationstar offered and there were no fees. We had three going at the same time and Nationstar had everything we wanted. Everyone was professional - I had no problem. Brian and Dan laid out our different options and did each scenario for my husband. I called them probably ten times a day and they always talked to me and explained to me what was going on. They emailed me (I emailed him at 8:00 at night, and he would email me right back), I got calls and emails on the weekends. We used to pay the property taxes and homeowners insurance on our own but now I don't have to worry about that. Also, we didn't have to change banks as far as our payments. We've had a superb experience with Nationstar and have told a lot of my friends about them.

I refinanced my mortgage because I thought I'd be able to save a little bit of money on it, and Nationstar was great. When I refinanced it, it was actually through Greenlight. The only problem that I had with the refinance was I was changing my insurance at the same time all this was going on. And that didn't get changed over until this past month. So I had to change it. And that was supposed to have been done in September but that was the only hiccup. Everybody was great. I didn't have any problem and if they told me they were gonna contact me, they did. I didn't have any problems at all. It was really good.

I'm quite happy with my experience with Nationstar. We've been thinking about refinancing our mortgage and used Nationstar because they said they already had our account. The mortgage professionals were good, especially Paul so I kept going back to him. I was guided about my refinancing options very well. Paul would email really good, but then he sent it to the underwriter and I had tried calling him a couple of different times and I've sent some emails a couple of different times and didn't receive any replies until it was almost done. Since refinancing our loan we have a lower interest rate but our payment went up.

I wanted to bring down my interest rate and the particular program Nationstar had available allowed me to do that. But it was a little frustrating working with their mortgage professionals. They continue to toss me around to different people dealing with my case and they had the same titles. I was always repeating myself. The guidance given was okay but they ended up adding on more than we initially had discussed. I thought I was only going to have $3500 added on to my original mortgage and it ended up being over $5000. I’m not glad about that.

Nationstar Mortgage took over one of the mortgage accounts that I had. I inquired about refinancing my old mortgage from them because of the HARP loan and we started the refinance in March 2014 and ended in December 2014. Once they had all the information they needed, we went right through the process and it got a little hairy there at the end because it was just taking so long but we got through it and now, everything's okay. Refinancing my loan resulted in lower payments and lower interest rates, though we haven't made our first payment yet - it's due on February 1st. The girl from Nationstar who worked with me made the process very easy for me, even when I was getting anxious. I was feeling upset several times, and she just walked me through it and helped me understand the process and what we needed to do and just get me on target. It was overall a magnificent journey.

It was a bad experience because every time I provided the people of what they wanted, they said the underwriter changed his mind, they need this or they need that. When it came down to signing the paperwork to get the money, the people just misplaced the paperwork for a while or certain parts of it. They weren't able to keep up with the paperwork.

It was frustrating at first because the paperwork had to be submitted twice because they couldn't find it and it took a lot longer than what we were told it was going to take. But overall it was good. We were able to consolidate our second and first mortgage together and get the payments about the same.

My mortgage was acquired by Nationstar and their staff, everyone of them were very professional during my refinancing. They were on top of things. Now, I've got a shorter term.

It was very good. They were very good with it. They were helpful, kept in touch and all that. I'd definitely recommend Nationstar Mortgage.

I was transferred to Nationstar from another investor. Then I refinanced my mortgage with them because I wanted to lower my rate. I had a good experience with the loan officer but the rest of the experience was horrible. I was being asked for a bunch of documentation that really wasn't necessary. I also repeatedly sent the same thing over and over again. I don't know what the process or what the deal was but every time I sent something over, they'd ask me for it again and again. And my loan was pretty easy because I'm an underwriter and I knew what was needed. A couple of times I called, I couldn't get anybody to call me back. So by the end of the ordeal, I was ready to be over and done with. It was terrible.

They lowered my interest rate and my payment. The experience was easy and painless. The guidance that I received when discussing my refinancing options was very good.

My mortgage was sold to Nationstar from Bank of America. It was a horrific experience trying to refinance. I was paying my mortgage even though the rate was 7.5 which was so much ridiculous and I didn’t qualify for HARP. When I was approved to refinance elsewhere, they didn’t like it. They also reported my mortgage 30 days late, falsely twice, which sort of worked for them because then I wasn’t able to refinance but it was an error which to me is completely fraudulent. Recently, I had hired a credit agency to get it corrected but it cost me another $1000.

Good to excellent. I think they're great, helpful and very persistent.

I had a good experience refinancing with Nationstar. The process went smooth once we decided to do it. It was just pretty obnoxious that they'd call all the time if I wanted to refinance, even when in the process of refinancing. Some dude from some other department is calling and saying, "Oh, we have these rates," and we're like, "We're already doing this."

Everything went smoothly and quickly. I got a lower mortgage rate. I was very happy. They were very helpful and pleasant.

Nationstar was very good to work with. I refinanced my mortgage because the interest was too high and I wanted to lower my payments. My loan was sold to them so that's how they acquired my mortgage. Everything was expedited so no problems whatsoever. I have lowered payments now and I've just freed up some income.

Nationstar has my mortgage. I refinanced because it's got lower interest rate now than what it was 9 years ago when I first got the mortgage. It's easier to deal with an incumbent. The mortgage professionals were awesome. I was able to save some money. The whole refinance process was smooth and good, so I really appreciated it. It was professional, quick, and precise communication on how to go through it.

The loan officer is great and she did her job. But the title company, I don't know why one thing they do it four times. The title has problem, problem, problem. One document you can sign it four times. The document I signed three or two months ago, I was called that they gave me the wrong form and I'm going to sign it this evening again. I'm an agent and I have been duly listed for almost 20 years and this is the worst horrible settlement or refinancing I have ever seen. I had refinanced a house before and so on but doing this one was a nightmare.

Nationstar mortgage bought our loan. We wanted to get a lower interest rate so we decided to refinance. They made the process easy. Non-stressful. They were in contact with us quite often during the process.

Nationstar's my mortgage company and my refinancing options with them were good. I'm paying my mortgage down now.

Both people that was working on it, they were wonderful. And it's a pleasant to work with Frank; the other, some Mark, the same thing.

Nationstar is my mortgage company and refinancing with them was great. I went from a 30-year to a 15-year so obviously it's been saving me a lot of money. The only issue was that whoever was allocating the escrow money didn't allocate it correctly. Therefore, this month, I got surprised with my mortgage going up over a hundred dollars. And when I called customer service department to figure out what was going on, they weren't able to give me an answer. They played the transfer game with me. Transferred me to about three or four different departments. Ended up in the escrow department.

I am very happy with the way Nationstar conduct their business. I would recommend them to a friend.

We already had Nationstar and we refinanced our mortgage with them because we wanted a cheaper payment and lower interest. Their mortgage professionals were good and I now have lower interest and lower payment.

Nationstar took over the previous mortgage company that I had. Nationstar is a decent mortgage company, I haven't had any problems with them. I inquired about refinancing my old mortgage because of the higher interest rate I had and chose Nationstar because it's easier to do it with them. They were helpful and I had no problems with them.

I didn't have any issues with Nationstar. It’s definitely a company I would use again in the future. They were very professional and able to work through the whole process. They tried several different options to get it to work out, what would work best for me. And they had someone come out to do the closing. I thought that was very nice. You don’t get that every day from a company. Their customer service is good.

I had a mortgage with CTX, and they put it up for sale and Nationstar bought it.. I had gotten some credit stuff straightened up so I inquired about refinancing. It's supposed to be good but I didn't want a big bounce back to happen and have to pay a hard deal. The Nationstar team were absolutely wonderful. Honestly, it went smoothly. It's way smoother this time than it had ever been, working with anyone concerning a mortgage. They really did everything they could do above and beyond the call of duty to get it handled quickly. Everything was spot-on. I'd definitely do it again. Refinancing my loan lowered my rate and payment, and they are locked in so I don't have to worry about it every month. Dealing with them had been really easy as far as calling in to make my payment if it gets close to the due date. They were very professional, knew what they were talking about, and answered all the questions I had. They were outstanding.

I refinanced with Greenlight loans to lower my payment and Nationstar was the mortgage holder at the time. They were very professional and guided me well in my refinancing options. Spending money is not much fun for anybody but Nationstar was able to lower the payments and I have peace of mind.

The closing coordinator that worked for Greenlight (on behalf of Nationstar) is really good. She was very helpful and nice. She answered me right away on all of our emails and everything.

Nationstar bought out my old mortgage. I wanted a better rate and Nationstar offered that in the mail. I had a lot of interaction with their mortgage professionals. It went on for four months and they were great and very personable. I had a good experience with them. It was a long and arduous task and they were good about it. They offered everything I really wanted or needed. They were good and wide-open people.

I’ve had no problems with Nationstar at all. We did the refinance through the company owned by Nationstar. The loan went smooth.

This is the second time I've used Greenlight and everything has been great, I don't have any complaints. They were able to lower my interest rate and offered great service. Truly recommended.

I had an interest-only note so I had to refinance. I'm now paying them the principal. The refinancing didn't happen as quickly as I would have liked and the notary that they've sent out didn't leave paperwork for me, never gave me a copy of my loan paperwork, which I finally got from Nationstar about two weeks later. So there were some hiccups in the process (I'm not sure if it was Nationstar's people though) but it’s not like I wouldn't recommend them.

I wanted to get my payment a little bit lower so I inquired about refinancing. It was very simple, not too complex, and we communicated via email or phone. They were professional and very helpful in the process. They got me to a lower interest rate and lower payments.

My mortgage was transferred to Nationstar. They sent me a letter to refinance at a lower rate, so I inquired. Refinancing my loan with them resulted in lower monthly payments. They’ve been pretty good to deal with.

Nationstar called me and offered me a refinance. I told them I didn't think I was a candidate for such things but after they went through their stuff, I said yes. My mortgage payment went down and that's a good benefit. Nationstar was very good. Excellent.

I refinanced my mortgage with them and they’re very good. I got a lower interest rate.

Nationstar took over Bank of America. I didn't want Nationstar to pay my taxes anymore so I told them I had to refinance and they were able to lower my payment. I'm very satisfied.

My experience with Nationstar Mortgage was real good.

I had my first mortgage through Nationstar. I was diagnosed with MS this year and I need money to pay my medical bills, so I refinanced my house to get a lower payment. The mortgage professional that handled my case walked me through everything and so the refinancing process was good for me. Happy to say that refinancing did lower my payment and I'd definitely recommend Nationstar.

I like Nationstar as a mortgage company. They're very convenient and easy going. I wanted to go to a 15-year mortgage and a better rate. Then I heard about Nationstar when I was shopping around. Their mortgage team was very good. I was a little confused about a few things but I think that was more on my part. I don’t have PMI, I have enough equity in there so this allows me to manage the mortgage a little bit better and put more towards the principal. I love the website for the mortgage so that's also one thing I was happy with. I like Nationstar and I will recommend them.

They were professional. The initial person came across as a sort of sales pitch but it was done in a very professional and appropriate manner. A majority of the people that I’ve had interaction with were pretty thorough, though I was hoping for a more in-depth explanation from the man that I talked to about the refinancing options. But the process was delightfully smooth - there wasn't any hiccups - and I now have lower monthly payments.

Nationstar bought out our original mortgage and we've been with them ever since. We wanted to do some work on the house and we felt that we had some equity in the house. We felt like if we refinance, we might get some money back and do the work on the house and we were able to do that. Plus we also wanted a lower interest rate after, and we were also able to do that with Nationstar.

My loan was transferred to Nationstar from B of A. They sent me a letter about refinancing. I had actually compared going with them and other companies. I didn't have to submit a lot of additional documentation as they already had all my history and knew what I paid like, so it was easy to refinance with them. I didn't like the used car salesman approach the first two people used. But after those two, the one who actually took care of the transaction and made sure the I's were dotted and the T's were crossed, was fabulous and knew what my options were and discussed them with me. The main benefit of refinancing is going to be the long-term savings that I have. I didn't refinance to lower my payment, I refinanced to reduce my interest rates so I actually am saving - I had 20 years left on my mortgage and now have 15. I'm still making that same payment amount, I just will pay it off a lot sooner. Overall, they were persistent and helpful.

I feel good about Nationstar Mortgage but not too good about some of the process of what we went through. Mr. ** was perfect but Martin ** in California was not returning my phone calls, constant mess up on the paperwork and not returning my emails. He needs to go back and get re-educated. Many a time, I had to go to Mr. ** and ask for help, and he’d have to get on the phone and email because Martin wouldn’t return his phone calls either. I was NOT happy until I’d finally gotten angry about the situation that I was ready to shut it down but Mr. ** is the only reason I didn’t. Another company offered me a 3.8% interest instead of a 4.2 and there was a difference in the cost to what Mr. ** actually quoted me as to what was actually on the paperwork when I closed. I wasn’t happy about that but I wasn’t going to bicker about it, just let me close. It took forever to get this paperwork done but I’ll know better next time if I ever refinance.

My overall experience with Nationstar Mortgage was pretty good and smooth. It happened rather quickly. It wasn't stretched out too much or anything like that.

Bank of America sold my mortgage with Greenlight to Nationstar. When I got a call from Greenlight about it, I decided to inquire about refinancing. It was not a good experience -- they set poor expectations. They seem like a fairly knowledgeable staff but the expectations set were really bad. They were able to lower my interest rate and monthly payment though. Overall, their staff is knowledgeable but they did a poor job at setting expectations and timelines. It was a lot of over-promising and under-delivering.

Ryan was really nice and friendly. He was very informative when we discussed the refinancing options, always through a step by step process. I've been very pleased with the whole experience. This is the last year to pay off my house. It is actually less of a payment than last year's.

A previous mortgage company I was associated with transferred my mortgage account to Nationstar. Nationstar professionals were courteous, professional, always on point and any questions that I had regarding the process were answered promptly, efficiently and effectively. Mr. Roger and Mr. John helped me tremendously. It was constant communication daily and I felt like I was in capable hands. There were recommendations given to me based on what I was seeking for and guidance was provided in the manner that would accommodate me in what I was seeking. Nobody forced anything on me that I did not want. They guided me in the best perspective that would help me. I was satisfied; they were able to lower my interest rate and my payment. I've never had any problem with Nationstar mortgage so I highly recommend them and tell everybody about the experience that I have been engaged with.

So let me start by explaining how my experience has been with NS. I refinanced my home from Wells Fargo to NS at the end of September. The first payment was due November 1. I am one of these types of people that have pristine credit and am NEVER late. I made November's Payment via their website without a hitch. So far so good.

My mortgage was acquired by Nationstar after Metlife and First Horizon (affiliated with Nationstar) had held it with minimal issues. The transition was troublesome after sending two months worth of payments to First Horizon, I was now two months behind at Nationstar, which never contacted me about the change. I found out from an envelope on my garage door. It was placed there by an independent inspector that had a phone number for Nationstar, a division of First Horizon, and I was charged $12. So after calling them I made a payment by phone and was charged $15. They had to investigate. I faxed them copies of the canceled checks. Their "investigation" took an additional two months. I still made my monthly payments but by phone $15 for one and, oh boy they gave me a deal on the other payment charging me half price. Thanks. They reported to the credit bureau that I was 2 months behind and charged me another $12 for a home inspection. It was the end of the year now. They finally retrieved the funds from First Horizon and both companies sent me my end of the year statements. This being the first mailing I had received from Nationstar.

Overall my experience with Nationstar was pretty good although it was a long process. We were asked for several things more than once. I don't know whether there was miscommunication but at times I've already provided the documents and the mortgage originator said that, "Well, we need them again because we need it updated as of a more recent date." Maybe because it took about 2 or 3 months to get the refinance completed.

Nationstar's professionals were great. They were very good in giving us guidance about our refinancing options. Since refinancing our loan, we've had a lower interest rate and monthly payment.

Our mortgage company switched to Nationstar. When we called Nationstar regarding refinancing, as we wanted to pay off our house a little bit sooner, they were really helpful. They were very detailed in what I needed and helpful if we needed help.

I was a Nationstar customer for some years now and the refinancing process took long but it was good. Three different agents dealt with the mortgage so that was a bad experience. It went from one hand to another to another but it was resolved. They were very knowledgeable but for some reason it went to different hands and departments. My son helped me in dealing with the bank. He was the one who really helped me with the process. We were able to have lower payment because that was the purpose for the loan. It was a good experience with Nationstar. They're very efficient and very helpful with regards to the process.

I received some letters in the mail from Nationstar. Something about I might qualify for a refinance or I might be eligible for a refinance. I was already thinking about it, besides the letters, but that kind of gave me more motivation to call. So I gave them a call and the people at Nationstar Mortgage were as expected (I had my prior mortgage with them). They were good. They explained my refinancing options. It was straightforward and I understood. They were professional. I don’t have any issues or problems or complaints whatsoever. Overall, I'm very satisfied. I'm now able to save money and have peace of mind knowing that I'm gonna be saving interest over the next 30 years or less than that if I'm able to pay off my houses now.

We were switched over from Bank of America to Nationstar. There were some offers sent to us so we talked about it and my interactions with their professionals were great. There were a couple of things we had to talk about more but they were able to square it away and it was great. I was going through with Nationstar and a different company so I told them if we could go a little lower on the interest rate, which the other company was offering. They went ahead and matched the rate that I wanted and lowered my monthly payment. It was great, no problems and no issues. Whatever I needed they took care of and they've been on top of it.

Nationstar bought my loan and I inquired about refinancing because I had a high interest rate. I got reduced payment but they actually charged me because I had to pay a quarter percent more. I had a terrible experience with them. The processor Abby ** was terrible with communicating anything to me. I never missed a payment through this recession, never been late, except going through dealing with them. Do I make my payment or do I not make my payment? What’ really upset me was that Abby ** never got back to me. However, the loan officer, Stanley **, was okay. He did what he could.

We purchased the house in 2001. Then mortgages were bought and sold and our contract was assigned to Nationstar sometime back in 2004, the soonest that I can think of that we were with them. Then in December 2008 or January 2009 I got it refinanced and got it out of my deceased husband's name and the only thing is they were supposed to give me a clear title to the property. As of now I still haven't received the title to the property. Then in 2013, the company paid my bills and they didn't not alert me to the fact that some money had been taken out for some reason until the third month that the bill was paid. They were charging me $50 a time. They just kept sending checks through and so when I became aware of it then I started trying to do something and Nationstar did not. They were kind of hard-nosed about it. But anyway, then a company called Greenlight contacted me and I got it refinanced through them which is a subsidiary of Nationstar.

Chris and Carina made the process very easy and had great communication. The phone and email conversations made for a smooth transaction.

Nationstar’s sister company contacted us and said that they could reduce our interest rate and our monthly payments. When I reviewed the paperwork and the information, it looked fine to me and so we proceeded. So far we've had our mortgage with them for several years and we've never had an issue with them. Their mortgage representatives were very professional and very helpful. Everything proceeded smoothly. They reduced our monthly payment and our mortgage time. Very friendly and very knowledgeable staff. It was a very good experience.

I first heard of Nationstar when they transferred my mortgage. I was given a flyer saying that I could qualify for a different kind of mortgage option, I called and they helped me out with the process. They made it very simple. The mortgage professionals were on point and quick. In discussing refinancing options, they were very honest, no runarounds and proceeded like "It is what is" and "Let's get it done". At first I wasn't pleased until they finally got it done. Since refinancing my loan I've had peace of mind but at the same time, it was good that they, the way the economy is, were able to bring down a little bit of the interest rate. Great service and great system they have and definitely I'd like to do more of the same kind of business if I could.

My experience with Nationstar was good. Everything went smoothly. I would recommend them.

My mortgage got sold to Nationstar. I'm trying to lower interest rate So I refinanced with them. I got through the process really easily because of their professionals. They certainly lowered the payment for us which is a good thing. The guys walked me through the process well and went above and beyond to try to make sure that the process and the interest rate that we got suited our needs. It was very good.

Nationstar were my original mortgage company. I decided to refinance my mortgage for a lower rate. Nationstar already held my mortgage so it was just easy to refinance with them. Dealing with their mortgage professionals was good. They were very helpful and my interest rate was lowered.

I had a mortgage with Nationstar Mortgage before (I think they bought a mortgage I had) and I inquired about refinancing to lower my rate. I received good guidance regarding my refinance options. Their staff were very professional. They did what they said, when they said it, and they sent everything out. They called back and explained and asked if I have any questions. They tried to explain everything. Since refinancing my loan, I was able to save a couple of hundred dollars on my payments. The process was also speedy. I wouldn't say fast, but they didn't drag their feet and if I turned around and wanted to ask a question, I could always call back and they took the time to explain it. Whatever I asked, they explained it to me to my satisfaction. I would recommend them to a friend. They were very courteous, understanding, and dealt with me like a person, not a number.

Nationstar purchased my mortgage from Bank of America. Nationstar is a pretty large company which I’ve never heard of but they were very good and easy to work with. I refinanced my mortgage with them because I knew I could do better than the high rate. They provided all the paperwork. There was a lot of electronic stuff made available to me, so I didn’t have to be physically present anywhere. The representatives were all very professional, knowledgeable and experienced with what they were doing. There was a different person at every different phase of the process, so I thought it was very well done and it was pretty quick from start to finish. And when we closed, the gentleman that did all the paperwork came to my home. That was amazing. Since refinancing my loan, I'm able to save for my future based on just a little bit more wrapping all the fees, etc. in. I still only owe about a third of what the house is worth and yet I've got a much lower payment that allows me to invest in the future. $280 a month in my savings, which is going to my retirement account.

My mortgage company sold my loan to Nationstar. I shopped around to refinance and realized that this company was good and had a better deal so we refinanced and this company's procedure was much easier and efficient. I was trying to lower my payment and interest rate. Their professionals were good and the information for my options was excellent. I got a lower interest rate and it was a great experience.

Refinancing our loan with Nationstar gave us a better interest rate and a 20-year loan instead of a 30-year loan. We chose them for our mortgage refinancing because they have the HARP plan and because they discounted a bunch of fees for us since we were an existing customer. Nationstar's mortgage professionals were very easy to deal with and easy to get ahold of. Shemiah ** the mortgage processor that did the closing for us was amazing. That girl was on it, she was so good!

My mortgage was sold to Nationstar then I got a phone call from them regarding refinancing the loan. They provided adequate guidance and now I have a shorter term or more principal to the loan.

Nationstar bought my mortgage. My experience with Nationstar was very satisfying. I refinanced my mortgage with them. They were very professional when discussing our refinancing options. Everybody was very nice to me. I have a reduced rate now.

Nationstar ended up buying my loan. I had a change in tenant and I thought it was a good time to refinance. Because the interest rates were low and I was already with Nationstar, I was able to make sure that I didn't have too much money down and then the payment got lowered. The mortgage professionals were pretty good. Things took a little bit longer than I had expected but I don't think it was their problem; I think there were some other things, like I don't know if I had to get underwriting. I took a while but it was good for the most part.

Being a senior citizen, I find it very nice that Nationstar Mortgage laid out everything so that it's understandable, and the person you're working with pretty much explained it the way it was. It was an excellent experience.

My original mortgage company sold my loan to Nationstar. Then I received multiple emails from Nationstar that stated I was eligible to refinance. The process was very thorough, timely and good. My refinancing options were well-explained. It’s only been three months but I'm happy with the experience and am looking forward to the savings.

I had tried refinancing my mortgage about a year or so ago through Nationstar, and for some reason it didn't work due to some sort of state laws. But I tried it again since there's a new federal type program, and the people that I work with were very knowledgeable and encouraging - they made it very easy for me to proceed, to take care of the paperwork online. Latoya ** was just absolutely fantastic. There was another gentleman, Julian, who was also very, very good, instrumental in getting things rolling along before it went to Latoya. The two of them were very good and worked real hard on my behalf. Without them, I know it wouldn't happen.

Before the refinance, it was fine. The whole refinance took over a year to get approved, which was approved, but then it never went through and we waited for a year. We kept calling Nationstar. They kept saying that it's coming. It was very frustrating but I finally got it.

The people from Nationstar Mortage were really helpful. It was a good experience.

Since I refinanced again with Nationstar, they put it on the first, and before it was due on the 15th. That was better because I get my Social Security at the end of the month and when I did it, I didn’t get a whole month and a half, and so I’m having a bit of financial trouble trying to get caught up the first of the month. I asked if there was any way they could change it to the 15th but they said no. I was supposed to be getting a copy of the appraisal, too. When I requested one, they wanted to charge me for it, and we already paid for it, so why should I get charged for getting a copy of it? The mortgage professionals were good though. Also, when discussing my refinancing options, I had very good guidance. It was easy to get and took a while but when it finally happened, it happened fast.

The first one I filled up was right after my signing of my refinancing. Then Nationstar did it for a while under my current mortgage and they called me and said, “Rates are down. This is down,” blah blah blah . And I said, “But I only have 4 years left to pay out.” But it would drop my mortgage from a 959 to 503. The holidays are coming, what if I lose my job? It would be safer to go to a lower payment. So I agreed to a refinance. I talked to the guy in October. Mind you they have plenty of time to get me ready. I know everybody is doing it and it’s not just about me. So in October, I talked to Darnell and he was very nice. He gave me some numbers (375 was the one I was supposed to be locked in at. I’m not sure if that’s what I locked in at. I know it changes day by day.) So I get in touch with Denise **. Anyway, she’s the one who’s gonna do my financing, do the paperwork and do the closing and the whatnots.

My mortgage was reassigned with Nationstar. One of the guys at Nationstar reached out to me about refinancing. The process has been relatively positive. We hit some hiccups along the way, but they were eager to help and they helped. They were pretty upfront - nothing hidden, no surprises towards the end of the process - positive and proactive. There are two sides to every equation, but I thought the folks that I dealt with were generally sincere to help, even though they obviously work for the bank.

They were very friendly and helpful. They always called me back or emailed me back and that's a big deal with me and a lot of people. You're just not ignored. They also explained what was going on and where they were. There might have been a couple of issues but I didn't blame that with anybody when it came to no closing costs, then there was the closing costs and that was fine, and then when the guy came out to have me sign and authorize some papers it was a totally different closing cost. It went from $523 to $1193 or something and I was like wait, there's something wrong. I emailed and they called me back the next day and said, "No, that was not right. What he had was not right... What you did was the right thing. You shouldn't have signed that because that's not what we have on our document..."

Our loan was transferred to Nationstar Mortgage and we wanted to lower percentage rate. They were very professional and very helpful and we received excellent guidance about the refinancing options. We kept our payment under where we wanted, and also got a lower term. From 30, we went to 20 years. It was a good experience.

Citibank sold my mortgage off to Nationstar and since I wanted lower my house payments I called them about refinancing. They were great. Carol gave me all the information, answered all my questions, then she turned it over to Ivy ** with Greenlight, and she was absolutely wonderful and kept me informed to what was going on, and everything went exactly like they said. I've never had anything go so smooth.

Our mortgage was actually sold to Nationstar and they were very professional, very helpful and explained everything to us regarding the refinancing process. The gentleman was really in-depth, answered all my questions, and was super nice. We did get our mortgage payment down and it was quick and simple. I had a great experience with Nationstar.

Nationstar Mortgage helped me a lot financially. They were very good.

Nationstar Mortgage purchased the mortgage that we had, so that's why we refinanced. Some literature came through, and then I got a call. They made it extremely easy because it was 99% handled over the phone and their guidance was great. We knocked years off our mortgage. The people that handled it were extremely professional and we were pretty happy. It was convenient.

I received a letter about this special program and I replied to them as I was interested in bringing down the interest rates. One Mr. ** talked to me and then we started from there. Mr. ** and one Ms. ** called and talked to me and explained a lot of stuff. It was easy to follow them. I've received excellent guidance in discussing my refinancing options. Since doing the refinance, my monthly payment came down. It was almost $1800, now it is $1375. I was really happy and they were really very helpful. They have good customer service and excellent follow-up. Everything was done really fast and the people were really nice.

I was looking at refinancing my old mortgage because of the payment. Nationstar got our mortgage and the process was good. They were able to lower my interest rate and my payments. My experience with them was excellent.

There was a loan transfer. I went from one company to another company. I guess they sold me to Nationstar. I wasn't very happy with them at first. They didn't communicate with me. They didn't let me know what was going on. I always had to chase them down and try to find somebody to talk to me. But towards the end, I finally got one of the managers and another person that was in charge of all of them and they finally talked to me and then everything started going smoother. Once I did talk to the manager, they were more receptive and gave me courtesy calls and texted me and emailed me and let me know everything that was going on. Nationstar dropped my payment. It gave me breathing room. I feel very comfortable with it now.

Since Nationstar was holding my loan to begin with, I figured the refi would be a lot easier because I didn't have to provide all this information to another bank. Their people were professional with any questions I had during the refinancing process. It went pretty good, except I was wondering why I had to go through all the refi when they had all the information already. When they bought me from Bank of America, no one even asked me for the information. I was just told that my loan was sold, so it just doesn't make any sense. But I was able to have a lower monthly payment.

Overall, I've had a very good experience with Nationstar. Customer service has been excellent. If I have a question, I have received a response very timely.

I was called by Nationstar and told that I was a good candidate for refinancing. They had bought out my mortgage from Bank of America. They were very professional, and the process happened pretty quickly, so that was good. I had a guy in a totally different city coming out to meet with me to explain my options. The experience with Nationstar has been good and they managed to lower my mortgage payment.

I had a good time with Nationstar. They did a good job. It kind of got messed up the first time around. There were no escrows on it but once we got that straightened out, everything went like clockwork.