Mr. Cooper Reviews

The entire experience with Nationstar was exceptional. My primary contact was Kevin **. He was professional, knowledgeable, available, and friendly. I was able to reach him by phone, email, or fax. Most times he answered the phone immediately. If he was not able to answer, he returned my call promptly. I would, and have, recommended Nationstar to everyone. My whole process, from start to finish, took less than 3 weeks. That could never happen without Nationstar being efficient and responsive. Kudos to ** and Nationstar Mortgage!!!!!

They gave me very good guidance on the options that I can take for refinancing. It was very clear, easy to understand and very simple. They were also very good in following up and keeping me informed in the process. I got several emails and many phone calls making sure that I knew where things were and what was going on. Nationstar lowered my payment which is nice and the fact that I recouped the cost of the loan in a short amount of time. And I've had very positive experiences with all the people that were involved.

He was MOST helpful in fielding all my questions and helping me to secure a new Nationstar refinance on my rental property. I am very satisfied with the entire process and would recommend this company to anyone who is looking for refinancing options. I now have 3 Nationstar mortgages.

My mortgage was sold to Nationstar from Chase. I was upset because I'd never heard of Nationstar & absolutely loved Chase. The biggest turnoff was calling Nationstar & talking to someone in a 3rd world country with broken English. At least when I spoke to customer service agents from Chase they were in this country. My mortgage is due on the 1st & after the 15th it's considered late. Nationstar has the nerve to start placing collection calls to me on the 11th of every month. Talk about being highly insulted & offended.

Victor ** was very friendly and professional. He made the process of refinancing very easy. I would recommend him to my friends or anyone else looking for an easy refinancing experience.

Going from 20 years left to dropping down to 15 made more sense, so this led us to inquire about refinancing our old mortgage. Everything went fine with Nationstar until I made a payment that wasn't applied. I was then supposed to be refunded a check for $1,488, but I got a check for $148 instead. The customer service girl didn't understand anything I was saying, I’m assuming she must be overseas, so there's $1,400 out there in limbo somewhere and nobody seems to know where it's at. But everybody was good. Jonathan, who originally started the refinance process, always calls me back.

Our documents were signed on 06/20/15. We were told by Sally ** from Greenlight that we should have the check no later than 07/03; if we did not have the check then we should call her. We left a message for her on 07/06 and emailed and left a message with her on 07/08. We both also took time to call her at multiple intervals through the day to see if we would get her on the line (it always went to voicemail). Left a message for her manager, Tanner ** multiple times through the week. We still have not heard from them as of today. I decided that I would call Nationstar on 07/10 to get a status on the check and see what I could find out. I was transferred to escrow; this is excess cash to close, so I was sent to the wrong department. Then I was transferred back to customer service and then to Greenlight loans & spoke to Zac.

Victor ** and team were respectful, honest, patience and punctual with informing me about the procedures that I encounter. His work shows that the information and help he gives is evident. He is truthful and that characteristic shines.

The loan officer and processor were great, a very easy process.

Caitlin was very helpful with the refinancing process. She went above and beyond the call of duty and answered all of my questions promptly. She did excellent job explaining everything.

Knowledgeable people, relatively painless process.

My Refinance experience went very well due to the expertise and knowledge that Victor provided to me. He addressed all questions and thoroughly went over the paperwork with me to ensure I understood the requirements and financial lingo. A big thank you to Victor for making this a seamless experience.

The people I worked with at Greenlight and Nationstar were very helpful and did a wonderful job. They made the whole process seamless! Thank You.

I did not receive the final paperwork from the adjuster. Otherwise the personnel from Nationstar were excellent to work with. They kept me informed on all levels.

I recently refinanced with Nationstar and couldn't be happier with the entire process. I worked with Victor ** and Lorie **; both were exceedingly helpful and a joy to work with throughout this process. I would recommend them to anyone.

Was looking to refinance to take advantage of the historical low interest rates. Made a call that ending up to be one of the best decisions I have made. The person who got this all started for me was Victor **. He explained the process to me and was very professional answering ALL my questions. The experience was so easy and smooth as he kept me informed every step of the way. He would follow up with me even after my application was at the next levels of the process. His prompt replies to my inquiries whether by voice call or email just made it that much better! As my application went to the next stages of the process, he promptly informed me and provided instructions. Best of all he was able to get me the right option that fit my financial planning needs!

Polite, courteous and helpful.

Had an easy time doing a refinance with Nationstar, the representatives were prompt in responding via phone or email if I wasn't able to reach them. They explained every out well and were very helpful at answering questions I had.

Our loan started with a great staff from Greenlight Loans Mr. Daymond **. He was very professional and detailed. We communicated on a regular basis. Then he forward our case to Ms. Nikki **. The loan has small problems. But, both Daymond and Nikki worked out with us and completed the loan within few weeks. Thanks.

Great experience. Very smooth closing. Paul ** and Duyen ** made the whole process in time and effortless. Thank you both. Great job.

Nationstar was excellent. Their mortgage professionals made sure to follow up during my refinancing. I didn't have any issue with the guidance I received from them over my refinancing options. I was able to reduce my interest rate, as well as my mortgage payments. I also liked the options for the digital signature. Overall, everything went fast and in order with no hiccups.

Very happy with all the loan officers I worked with. Great service!!

Matthew ** and Nationstar Mortgage made the refinance process painless. Someone was always there to answer my questions, whether by phone or email. The interest rate was very competitive. I would highly recommend anyone looking to refinance to give them a try.

I thought being a Nationstar customer a long time with my mortgage loan with this bank would make the process a lot easier. Instead, it turned out to be a nightmare - all the way. I had to repeatedly call, email to push the process along and always was given excuses and took almost 4 months to complete my refinancing! Closing and disbursement of funds e.g. taxes, etc., turned out to be another bad dream. We, not Nationstar, called the closing company to find out where funds went at the last minute and were rushing to get our county taxes paid. They were a big help - Nationstar. Your bank should have done all this. Not! All we heard were excuses over and over. Overall, I wish we had gone to some other institution for our loan - refi. Sure would have received different results and pleasant experience all done in timely manner. Oh well. We all learn don't we? Sad to say this but truth hurts. So be it.

This is a very disorganized company. It took three times signing papers before they got it right. I never did receive a copy of the final papers. Never got a copy of the appraisal which I requested. Voicemails are seldom returned. No response since the the loan was finalized. I should be supplied with a copy of the final papers including the appraisal. At this point I would discourage anyone from working with your company. I would appreciate a response to this.

My refinancing took way too long (5 months) and I was not Informed about the status of the process on a regular basis. I had to get in touch with my agents which it was very and I say again very hard to get ahold of them since they rarely answered the phone to get an update about my case. Once I got ahold of them they were courteous and helpful but it seems they were overwhelmed with too much work that they struggle to handle therefore the customer-agent relationship suffers in efficiency. Email contact was a little better but not by much. They kept delaying the closing date for months for one reason or another and I was told It was due to their process of being bought by another company and that they had to work with the out of state underwriters located in Texas.

Great experience w/ customer service. All done w/ short time.

After some confusion apparently with underwriting and then the closing coordinator (Ebony **) was no longer with Nationstar then Jason **, closing coordinator, took control. All went smooth and as promised. I am very pleased, just received a letter to set up online payments as my previous loan was.

This was by far the easiest refinance I have ever done. Marcelo and Maria are definitely an asset to your corporation. They went above and beyond to make this an enjoyable experience. I would not hesitate to recommend them to anyone who is seeking a mortgage or lower interest rates. Thank you to both of you.

The experience was good. My team was well informed and able to answer all of my questions. They responded very timely to my requests/inquires and made the whole experience much more pleasant than I could have ever imagined. Thanks for everything!

Nationstar's mortgage professionals were beyond excellent during my refinancing process. The person that I talked to promised me I wouldn't have to send in a blood sample and a hair sample to get my house refinanced and he was right. It was awesome. They also gave me excellent guidance on my options. They lowered my interest rate - that's all I wanted, so that I can get my house paid off. They also work fast - they called me and a month later, I was signing papers and it was good to go. I had to fax them like one paper. They verified my job, set up a date, and we met with a guy. We signed the papers and that was that. It was making me wonder if I was getting scammed a little but no since they have my mortgage already.

Denise and Kelly were wonderful.

We were provided excellent assistance from the Greenlight staff in applying for and getting our mortgage refinanced in an expeditious and timely manner. Staff kept us informed from beginning to closing regarding the tasks needed to be completed and progress.

The respond to phone calls and correct answers or any answers at all were a nightmare. Ashley was very little help. Seems like she didn't know a lot when question came up. I had to try and get ahold of Kevin for answers which was very hard to do. To get him to return a message was hard and a lot of time for me. Then after the process of getting the final pages signed, a $542.75 was taken from my bank account and overdrawn my account and a fee to me was $35. To get a refund from Nationstar I have to fax in my bank statement so another charge for me. Angel, the lady who sent someone for me to sign was the most helpful in any problem I had.

I was very pleased with the representatives that called me. They were courteous and very helpful. They explained each step of the process and were literally only a phone call away. The whole process went very smoothly, and they even sent a notary to my house to do the closing. She was on time, knowledgeable, and thorough. I was very pleased with the outcome.

Even though everybody was very polite, I would never use Nationstar again, nor would I ever recommend them to anybody. They took well over several months to complete my refinancing. Most of the problems were because of inefficiency in their company. One hand did not know what the other hand was doing. I would receive emails asking for documents when I had already sent many day earlier. This repetitiveness would occur for several weeks. Then once they set up notary, notary called me the day that I was to sign and said "sorry we never received the documents from Nationstar so we can't sign". Very upsetting since I gave up many wasted hours just waiting for the notary. This happened several times.

I've done refinancing five or six times now, and Nationstar was the best experience that I've ever had. They were extremely professional and responsive, and everything they told me seemed to have played out correctly. They stayed on top of things, made sure I understood what I needed to do, and turned things around quickly. With them we got a lower interest rate and shorter term. They were a real pleasure to deal with compared to some other experiences. I have no complaints at all.

Caitlin was professional, courteous, friendly, and helpful in so many ways. She was knowledgeable and answered all my questions. Caitlin is definitely an asset to Nationstar Mortgage and I would recommend her any day.

I was exceptionally pleased with my closing coordinator, Cindy **. She cheerfully navigated the pitfalls and land mines of refinancing two properties simultaneously, a task complicated by the need for a subordination on a HELOC loan that my old lender never recorded, old liens never released, self-employment income, etc. Cindy kept me informed and supported my need for multiple extensions on my interest rate lock.

Incredibly easy and beneficial process. I had 2 extremely professional and experienced employees in Jeff ** and Denise ** that made the process easy and pleasant. Good job!

I was able to shorten my term when I refinanced my loan with Nationstar. They provided quick service. The whole approval process didn't take more than 36 to 48 hours. I had a very good experience with them.

The entire process has been excellent. All of the representatives have been helpful, knowledgeable and patient - especially Catlin **.

Refinanced my first mortgage with Nationstar. They held the old note, and now the new note. The new note reduces my risk to Nationstar and improves my cash flow situation. Win Win?? So why did it take 8 months, and mountains upon mountains of documentation, countless 'fumbles' on the part of Nationstar, and incredibly poor communication on the part of Nationstar????

Nationstar - it's better than other institutions. Based on past experiences, l give Nationstar a 10 + Rated.

My experience with Nationstar Mortgage was fantastic. I had the pleasure of working with Mr. Kerry ** who was very professional and knowledgeable about my situation. He made my experience easy and stress-free. We closed on the exact date and time that was given to me and the closing was made convenient for me because I had just done some minor surgery. I would recommend this company and Mr. Kerry anytime.

I inquired about refinancing my old mortgage because of lower interest and my interactions with Nationstars mortgage professionals was the best. I never had any against the whole process. Everyone was extremely customer service. From the first call, from the first inquire that they gave me the phone number I contact them. And from that point on, we were in touch and to only just realize signing papers and that's it! It was cool. I liked it. The guidance I received was excellent, wonderful, concise and very clear. One of the benefits is that it's the same company that they already had the mortgage. So basically, I'm not gonna venture with no other company. Secondly, I already had the process actually to debit my bank account so why I'm gonna do another type of process? It's right there. We just need to change the ID account.

I had a great experience with Nationstar Mortgage and Greenlight Loans. Both Jason ** with Nationstar and Jorge ** with Greenlight Loans were professional, very prompt, and responsive throughout the process and very thorough. I've had to refinance on several occasions in the past 20 years and this was by far the easiest and most professionally handled experience. I highly recommend this team.

The initial contact person was great, but the person who was assigned to facilitate the loan process left much to be desired. After providing all of the necessary documents, she did not act in a timely manner and we had to redo the rate lock agreement. In addition, she claimed that the extra documents that we had to submit were at the request of the underwriters and that they required a copy of our marriage certificate, which we found to be ridiculous. We have been through several refinances on both coasts and never have we been asked to provide a marriage certificate.

I recently Refinanced my house. It was done very efficiently and with no problems. I am very happy with the results.

It was a pleasure to work with Jay ** during the refinancing of our mortgage. Jay was courteous, and presented available options thru your company, which would be in our best financial interest. Jay was prompt to respond to our inquiries and made the process easy to understand. Great asset your company has in Jay!

Work with Caitlin ** on the options of refinancing our current home loan, and was very pleased with her ability to explain the options, the loan procedure and was very pleased with the overall experience.

I decided I'd refinance my mortgage with Nationstar. Now I have a much lower interest rate and it went down to 15 years from 30 years. It made my payments a little less. I also like their idea of no appraisal and no upfront out-of-pocket cost.

Ron and Ermin were WONDERFUL. I had the best customer service. Today I emailed Ermin, long after my load had closed, and he was extremely helpful. Thanks for making this process smooth and seamless. I will not hesitate to recommend your company.

Highly recommend my mortgage broker "Errol **" @ Nationstar Mortgage!

Jay is awesome. He got me great rates for several loans. He will do you right. Simple and easy to work with. Very straightforward process.

If it weren't for my mortgage professional Phillipe ** I probably would not have completed my refinance. He was very very helpful to me.

This refinance was the worst financial ordeal I have ever been through. It drag on for over 6 months; I had to keep providing current bank statements because by the time they got around to processing them, they were outdated. They asked for stuff that had nothing to do with a refinance, like my divorce decree from 1987... Yes I did say 1987 and closing statements on property that I had sold over 5 years prior. I went through 3 incompetent loan officers who had no idea how to put together a loan for a self-employed person with rental properties. I provided everything they asked for within a matter of a few days. They would say that was all they needed and then they would come back with something else. It was a nightmare to say the least. I would NEVER recommend this company.

Had a great experience with Nationstar Mortgage. They contact me about lowering my mortgage payment and getting a better rate! It was so smooth and easy, I couldn't believe I hadn't done it sooner!

The process went very fast. Everyone I dealt with were knowledgeable, always available, and answered all questions. I would definitely recommend them.

I would recommend re-financing through Nationstar Mortgage. They are understanding and very accurate. They make you feel at ease. Brandon ** was our representative and did a wonderful job. He was timely, well mannered, and very nice to deal with.

Nationstar Mortgage bought out my Countrywide loan. They had made an offer that saved me a little bit of money and cut some months off of my loan so it was stupid not to trefinance. The guidance I got with regards to refinancing options was very good and unquestionable. They were able to cut off more payments and lower month payment by 200 a month.

Nationstar Mortgage does not deserve the star in its name!! Each time you call customer service, you are put on a long hold time - my experience - up to 44 minutes!! Like so many others, my mortgage was sold to this lousy company! Nationstar began collecting escrow funds for my P & I only account. After much battling with them and speaking with several people in different departments (since you're told, "that's not my dept, you need to speak with so and so..."). I finally got the problem resolved from them in writing indicating I only pay principal and interest.

Nationstar Mortgage took over my loan with Grassland two months ago. Somebody called me about refinancing. They also showed me different scenarios of everything. Most importantly, they were able to lower my monthly rates. Their website is easy to follow.

The process of refinance, the Nationstar part went well, but the closing process was complicated with too many persons involved (i.e. the title company, the loan closing "team?" in California, a notary public that they selected from a list in the necessary state, and with us, also a local attorney because it was a Delaware property). Too many persons involved in a specific date and location to finish it - no one was coordinating - I had to be the coordinator with the little bit of information I was given.

Have been with Nationstar since Citi sold my loan to them in 2011. They have been great. Just got refi for lower rate and the process was seamless. Very professional staff with fast results. I have been recommending my friends to Nationstar for all their mortgage needs. EXCELLENT SERVICE.

I’m planning on retiring and spent 15 years trying to lower our mortgage payment, so I went to refinance with Nationstar since I was with them prior. They were really able to lower my payments so now, I can pay off other bills. I still plan on using them in the future and I’d definitely recommend them.

I would like to thank Nationstar for a great refinance experience. They were there for me when no one else would help. All my needs were met with total professionalism and answered all questions I had. I would recommend Nationstar to my friends.

Paul ** and Kara ** are the best. They help us a lot for our loan. They even go extra miles to keep our interest rate low when market rate are going up. Thanks.

I had called a different lender first, then called Nationstar. Was surprised that Nationstar had better fees, and there was no hard sell. I've had excellent service from Dede ** and Paul **. I was away from home during several days of the process, but Dede kept me informed with email & my cell phone. Good job, both of you.

Nationstar sent me a leaflet regarding refinancing and taking advantage of a lower rate through their spin off company, Greenlight Loans. I ended up with two loan officers on the West Coast (I am in Texas), Lori and Robert. During the time we were finalizing the loan details I ended up in the hospital for a week. And Lori had to scramble to re-date some documents that I signed. We sweated that for a bit, but everything worked out fine; I was able to skip a payment -- which was good because I had to pre-pay by two months my homeowner's insurance.

I've been with Nationstar for 10 plus years for a rental house I used to live in. I got a letter in the mail couple months ago asking about a refi because I was on a variable interest. I went ahead and refinanced for a three-year fixed rate. I was really happy about that. Their mortgage professionals are great. Cass knew what he was talking about when he was giving me guidance on my refinancing options. Upon effectivity of the refi, my payment date went up a little bit - in fact, my first payment hasn't even started yet - it starts August 1st, so I guess everything went well (it was short after all). I really don't have anything bad to say about Nationstar.

Our refinance experience with Nationstar/Greenlight was very positive all the way through. The staff is knowledgeable, professional, and very personable. I would recommend this company to anyone.

Both Philippe ** and Jennifer ** were great in helping me get approved for my new loan via the HARP program. They provided me with very clear and truthful information on what I could expect with my new loan and how the process would be.

I wish to recognize Paul ** and Colleen ** for their superior service during my mortgage refinance with Greenlight Loans.

I wanted to take advantage of the low interest rates on my home so I called Nationstar Mortgage. Jess ** was my contact. Jess was a big help in this process considering all the problems that occurred. Jess ** was there for me and addressed all of my concerns.

Everyone at Nationstar was very professional, knowledgeable, courteous, and helpful! I was extremely pleased with the service I received!

I received a letter from Nationstar 1 month after they purchased my mortgage from another finance corporation. It stated to call about refinancing my current loan to one with a smaller interest rate. When I called, I informed my contact, Ben **, that we had gone through a bankruptcy that was finalized 2 years prior. He informed us that nothing could be be done until a waiting period of 4 years had passed. He then called back within a day or so with the news that we could possibly get an approval, so we started the process.

Had a great experience with Greenlight. Was proceeding with a cash out refinance with another company and Greenlight stepped in and not only met, but beat out the other company's rate and terms. The refinance process was relatively simple and pain free.

I was pleasantly surprised with the level of customer service I received during a recent re-finance with Nationstar. From the initial contact to the closing team, I found no negative issues. This was my first experience with this extensive on-line process, and the team was very helpful in guiding me through the process. I was particularly impressed with the prompt return of my email inquiries.

I will say that all in all with the extremely helpful Phillipe ** it was a good experience to refinance with Nationstar. Sometimes I felt I was waiting too long for certain responses and I would contact Phil and I can honestly say in all the years dealing with customer service has anyone been so helpful to my needs. What he said to me in means of helping he really meant and was on top of it. That gentleman truly loves his job and his positive attitude is an asset to this company. He should never be overlook for advancement. It is people like him that will continue for your company to have repeat customers.

Nationstar representatives were polite, courteous and prompt in helping me re-finance. Requests for documentation were fair. The entire process from the application to close took about 45 days. Unfortunately, I was not made aware of the various title fees during the process. As the closing date approached, I was led to believe that most of the substantial amount of cash to close was to go towards boosting my escrow account, but it turned out that most of that money was used to cover settlement fees & title insurance. Overall, my experience with Nationstar Mortgage was satisfactory and convenient compared to other mortgage institutions I've dealt with in the past.

I was pleased from the phone called I made to refi all the way to the processing and the closing. I could not of asked for a better experience. Thank you.

The process from the first phone call to the closing was absolutely the best we have ever experienced. I give you a 10.

I had seen many offers from many mortgage companies but being able to reduce my interest rate and stay with the same mortgage company made the refinance really easy. Thanks to Philippe ** who initiated the loan application and to Michelle ** who helped with the closing!

Great outcome with loan Refi. Philippe ** was outstanding and very helpful throughout the process.

Nationstar called me and said they could give me a better rate which they did. It was over 3% less than what I had been paying. Mortgage professional were great. If I had questions I would call. They would take the time out to answer. They would email me the stuff that I needed to know so that way we didn’t have to write it all down. They send it all in to an email for me so that way I could print the emails off and have it there in print which was nice. They round out the rule first.

I am so far underwater so I looked at Nationstar to refinance my mortgage. Their reps were excellent in guiding me with my options for refinancing. I have tried several times to refinance with Nationstar and this time was the only time that I successfully was able to complete it without any problems. It was extraordinary and it only took 11 days.

Working with Nationstar was a speedy and stress-free process. Everyone was informative, friendly, and supportive.

In February 2010, I was laid off from a job I had for 21 years. I managed to use my savings to pay the mortgage, taxes, and insurance until November 2010, when I had to make a decision between the mortgage and an extensive utility bill. Since I had kids in the house, I needed the electricity. I missed this one payment and was made to feel like crap by this mortgage company. In February 2012, I was able to catch up and remained on track with payments. I started a new job in another AC casino in May of 2012, only to be laid off again in March of 2013. Once again, I managed to make the payments using my savings. In July 2013, I had depleted all of my savings and had to make a choice between the mortgage or the property taxes. I decided avoiding a tax sale would be better and try to modify the current mortgage using one of the highly publicized government modification programs.

I recently got approved for a modification with Nationstar mortgage. The 1st lady that I spoke to told me that I had to make 3 payments of $615. She also said I could pay the whole amount in one lump sum. So I made my first payment in May for $720 thinking that I would pay it off in June. So I get my May statement thanking me for the $615 payment. So I called to see where the other $100 went. The next lady then tells me that my $100 went into suspense and to not make any payment more than the normal payment. So I do that in June. Now comes July, the last payment of my trial payment. So I called to make that payment and the lady tells me my payment is $592 PLUS $19 dollars.

Reece and our closing coordinator were both very pleasant to work with. This experience was much better than our first attempt to refi about a year prior. The only negative in the process was really not in either of their control. The underwriting process was very slow and often had nonsensical requests. In addition, the scheduling with the notary for close needs to be updated. There should be an online tool that allows the notary and the client to work out logistics well in advance.

David ** helped me with my home refinance and was absolutely amazing. He showed me all my options and recommended the best one that I should get. I would definitely recommend Greenlight Loans and Nationstar Mortgage based on my experience.

The entire process was quick with hardly a glitch from start to finish. Not only were my goals for refinancing met, they were far exceeded! Great company and great people. Thank you Adam **!!!

Refinancing process quick & simple.

I have no problems with Nationstar. The refinancing went pretty smooth. I spoke to somebody and he took the application. A couple of days later, I talked to the processor and in about a week and a half later, everything was done. It was very quick. We ended up with a rate that's 3% less than what we're paying plus the payment that's $200 cheaper and a term that's a lot less than what we had before too.

I worked initially with Nancy **, she was very kind and made the first part of the process go smoothly. Then I worked with La Ray ** through the loan process, she was very patient, respectful and a joy to communicate with. I would recommend anyone to use Greenlight Loans if they could work with these two individuals!

Simple and easy re-fi.

My experience with Nationstar was satisfactory. However, I doubt I would make this kind of transaction via telephone again. Too impersonal.

My first experience with Nationstar left a bad taste in my mouth and they hit our credit. They were going to refinance our loan and that they drag it back for three or four months, never answered it, never got back to it. They checked our credit three or four times and that showed up on our credit reports. My wife didn't like that and it took a couple years for me to convince her to even let Nationstar try to fix it. So, the craziest experiences with them were not good.

We bought our home back in 2007 and the loan was sold to Nationstar. When we refinanced through them, it was very easy. They were pretty knowledgeable and explained the whole process to us. We talked about what we wanted payment wise and where we needed to be. After that, they mapped out several different options that we had. We chose one and we went through it. Nationstar went through the different steps of the process - what we needed to sign and how it was going to be laid out and then who was going to be contacting us about it.

Our experience with NationStar was a very positive one. I would recommend this company to anyone that was needing mortgage services. I think that the #1 reason the experience was so good was because of David **. He was able to answer questions and set our minds at ease and in general, guide us through the process in a pain free way.

Very pleased with the staff I was in contact with and with the speed with which the refinance closed.

Since refinancing with Nationstar, I benefited from a lower payment and better interest rate. It was the least mid-process that I've ever been through. The selection process was fine on what loan to get with. Diana, who was the supervisor, was great. I had some initial issues with my initial loan officer but we worked through it. And then when we got to the court reports, went into more issues, there were things that they took twice as long as they should have taken and it has nothing to do with anything I did. It was not a great experience. It ended up all working out but did not handle it well.

Nationstar was efficient, friendly, and very easy to work with. Everything promised was delivered as promised.

We were in need to lower our interest rate and thus our monthly payments. We received a lot of basically seamless help with our transaction. As always when paperwork must be worked through, there is always some confusion. Everyone was polite and easy to talk to.

Very helpful staff in regards to questions and scheduling difficulties.

My previous mortgage was sold to Nationstar and I inquired about refinancing since I wanted to find out what perks they were offering. They were quick to return my calls, answered questions and really helped lower my monthly payment.

Interaction with Nationstar’s Mortgage professional is fine. No problems. Everything was cool. We talked about what I wanted to do and they have done it nicely.

Nationstar has been my mortgage company since they bought out my previous loan two years ago. I talked to two guys from Nationstar and they were both very thorough and informative. It was because of them that I stayed with Nationstar. They made me feel comfortable with it and everything went very smoothly during refinancing.

Rewarding. They were thorough and upfront. I would like to thank Lisa ** and Jackie ** for their patience and efforts in my refinance. I'd recommend them for refinance or mortgage needs. Nationstar Mortgage helped me lower my monthly payments.

Took almost 1 year to complete process. I had 4 different reps. Coleman ** finally got my loan done after 3 months and only with me making non stop calls to push it through. Eric ** wouldn't even return my calls. I had to contact another mortgage company to get my questions answered. I wish I could have gotten approved by other company. I wouldn't recommend Nationstar or anyone affiliated with them to my enemies. Now I see why they have an F rating with better business bureau.

Hi. I must say I dreaded to go through the process of refinancing my house; even though it was at a lower rate - from 6% down to 3.875%. This was during a very busy time for me in preparation to gardening time - outside work, etc... Your persistence paid off. After the third overnight envelope you sent me, I made the call. This turned out to be a blessing because soon after my old car of 10 years died for good this time I had to buy another car. Since my credit is excellent, it took the pressure off as well as the dread of a doubting prospect.

I inquired about refinancing to get my payment down and get less interest so I don't pay so much. Nationstar Mortgage was professional and did a good job. I got through fast. When we were discussing my options they dropped the interest two or three times. It went up to a higher interest and it went down lower as we kept talking, so it was pretty good. I was very pleased with their professionals because I kept getting literature. I kept calling then finally when I called again, I said, "Why don't you guys quit sending me stuff." But they kept sending me literature and I kept telling them, "Hey if you're not going to refinance me, don't send it to me." But they did.

Refinancing with Nationstar Mortgage was one of the smoothest transactions I have ever had. I would feel confident recommending them to anyone.

My experience with Nationstar has been good so far. All of a sudden, my loan seems to have changed. I just did a refinance and I kept getting the stuff from another company. Interest rate was what led me to inquire about refinancing my old mortgage. I really didn't have much interaction with Nationstar's mortgage professionals during my refinancing. It seemed to all come from somewhere else.

Refinancing with Nationstar was a little easier than I expected. I thought I was going to have some problems signing the paperwork online because I'm not very familiar with that. But it worked smoothly. If I had a question or email or phone call, they got right back to me with the information very quickly. Professionals from Nationstar were also wonderful. They were very helpful, informative and very patient.

We just refinance our mortgage to above mortgage company and we are very pleased how they handle it. Jason ** was on top of it, and it was done in a very timely manner. We recommend to everyone and for rating we will give Jason ** a five (5) star.

Your man David Michael ** is the reason why Nationstar did the refinance. He has ways of bringing customers to the table. Many companies contacted me for refinance but your man says the right things and then put them in practice and Jason ** also assisted some ways. Am grateful - thanks.

My refinancing went very smoothly. Mr. ** was very helpful. All calls and questions were answered promptly. I am pleased with the whole process.

I've owned my home for 6 years with Bank of America. Never had one problem until BOA decided to sell my loan to Nationstar. Immediately started off with problems. My first bill was more than double and they put on my credit report that I was 30 days past due. I called them and had a very snotty rep that said I didn't pay them last month. I replied that no I didn't because last month BOA still had my loan so I paid them. She replied they never got my payment so I need to call BOA. I replied that it's their mess up they should fix it. She threatened that if I do not fix their problem that I will be foreclosed. I filled her in that I am a licensed Real Estate Agent and I will sell this house before I start getting screwed over. She didn't care.

My mortgage was transferred to Nationstar and within two weeks of being transferred to them, they called and asked me if I had heard about a refinance program. That very same night I went ahead and applied for a refinance and a couple of days later I got connected with a mortgage processor who took care of everything and a week later I closed. I was looking to bring my mortgage term down to 15 years and second is lowering my interest rate and Nationstar made that very painless. They were wonderful and I would definitely recommend them and if I had other business to do, I would do it with them.

Great experience, very responsive, patient customer service with Jason **. Clear explanation of the process. Swiftly accomplished with complete documentation. Remarkable courtesy in all transactions and requests. Thanks for the kindness and help.

The individual was very helpful to me during the transition of the paper work.

Nice job on the closing on my recent refi of my previous Nationstar Mortgage. Closing agent came to my home for an 8pm start. Appreciate the flexibility. My time is money, and you saved me both. Thanks.

My loan officer/mortgage professional Caitlin ** was wonderful in help my family get in a better position for the future. Nationstar and Greenlight are companies I would highly recommend to anyone looking for a mortgage. Thank you again!

When my loan was transferred from Cenlar to Nationstar, Cenlar had not posted the June payment. They sent the check to Nationstar via fed ex. It took about 3 weeks for Nationstar to locate this check. In the meantime, I was told the check was not there. But I will say they people at Nationstar worked very hard to find this check.

We got a letter from Nationstar Mortgage suggesting that we might be able to save some money by refinancing, and so that was probably the spark that had me reach out to them. During my refinancing, Nationstar's mortgage professionals were very informative, very helpful, and courteous. It was a very positive experience. The guidance that I received when discussing my refinancing options was very helpful. I wanted to compare with another company to see if I could get a better deal someplace else, obviously shopping around, and I did that. Jack was a little impatient with me because of the timing. He wanted to lock me in, and I appreciate that. He was encouraging me to move more quickly than I was necessarily prepared to do. But I probably needed that prodding so it was okay. It didn't offend me.

We have tried to refinance in the past and the process was very complicated. Upon the transfer of our mortgage company to Nationstar Mortgage we received a call about refinancing, so we gave it another try. We spoke with C. **, a mortgage professional at Nationstar, who assured us that the process would not take long and that we would get a speedy answer. He was right. He communicated with us each day and there were only important papers we needed to send back to him. Soon after we were assigned a closing coordinator, Joy **. Ms. ** worked with us throughout the process and kept in touch each day. This process started sometime around June the 2nd and by July 3rd we were signing off on the loan. We could have not been any happier. We would like to thank C. **, Joy **, and everyone at Nationstar for their assistance throughout the process.

Recently I had to refinance and the Nationstar professionals were very good. They were very helpful and the process was really easy and fast. They were able to give me the fixed rate mortgage and all of them were great. Though I filed for bankruptcy chapter testing, Nationstar was able to deal with me while other banks were not able to. Nationstar had good deals and I am very satisfied with them.

Thank you for all of your help with our refinance. Your company made very easy with paperwork and answer all of our questions and concerns. Love we didn't have to leave our home, everything done online. Your agents were wonderful, very patient.

Fastest refinance we have every gone through. Gary ** and Andrea ** were extremely professional, knowledgeable and expedient whenever we had a question. Would highly recommend Greenlight Loans, a division of Nationstar Mortgage to anyone needing a new mortgage or looking to refinance an existing mortgage.

Great, no hassle refinance. I would highly recommend.

The entire experience and process was very smooth and speedy. Everyone was very helpful, patient and friendly!

Refinancing of mortgage - It took a very long time to go through.

Interactions with Nationstar professionals during the refinancing was a little bit confusing cause I like dealing one-on-one with people versus over the phone, but it was okay. Everything's being handled electronically. I'm trying to get answers, make a phone call and wait for responses. It was challenging but my mortgage is lower now.

I like the convenience of using email and the e-docs but the process took too long and there were too many instances where I needed to send more and more documents. And 2 months later both loans still appear on my credit report.

My loan got sold to Nationstar. When I have to refi my loan through them, they discussed my options and it was good. The mortgage professional that I worked with, who was a lady, was very nice, efficient and everything was on time. So, it was very convenient and easy refinancing my loan through Nationstar.

Process was quick, efficient and well documented. This was the first time we refinanced mainly online and it was a good experience. The notary came to our house for closing; very quick and convenient. I would certainly recommend.

The entire process was relatively smooth and trouble free. Very simple!

I just did refinance on my house. The process with Nationstar unreal from end to end. As they are not accurate with their timeline took over 2 months for simple refinance on my house. Very long response and delays. Overall I am not happy about it.

I wanted to refinance my old mortgage before the interest rates went back up because I had a 6.1% interest rate on the original mortgage of the house. And with the interest rates being as low as it were, I inquired from Bank of America. Patrick ** did an outstanding job for me. He helped me work it through the underwriters. Unfortunately, during the time they had been in the underwriters, my wife passed away. Patrick took it out and told me what I had to do and we walked through it. And finally everything was taken care of and we were able to go ahead and refinance. They did an exceptional job, and were able to work through extenuating circumstances with me really good. I would recommend them.

I'm happy with the new lower rate that I got. I'm glad the closing coordinator, Karla, overcame all my credit dings. This refi took 60 days. The previous one, also by Greenlight, took 21 days. I'm glad I did business with Greenlight.

My interaction with Nationstar's mortgage professionals during my refinancing was confusing. I had three after initial contact that went well, and then they sent someone out to contact me because while I was already thinking about it and literally had the paperwork at my hands, they called proactively. So I ultimately responded. We started the process, and they said someone else would call within an hour and send an email. That happened, and then two additional people did the same thing throughout the day. As a result of that, they got different information. The closing papers were wrong and we had to reschedule. So the left hand didn't know what the right hand was doing, times three.

I took out a loan with Loan Depot and immediately it was sold to Nationstar. I had trouble with them from the start with not crediting a payment that had been made to Loan Depot. But after months of aggravation they finally credited my account and returned the interest. Things have been going ok for the last several months or at least until I went to sell a parcel of land adjoining the property that has the mortgage. After the contract was signed to sell, the buyer found a security lien against the parcel. To make a long story short, the security deed that was filed was for the incorrect parcel. The Exhibit A that was filed was incorrect (BTW - the exhibit it has no initials on it or any type of notation that we agreed to the description).

Nationstar mortgage's professionals were good. They provided good guidance about my refi. It's just that when I log in to my account now, I have two loans - it does not show the first loan being paid off. I sent an email to both of the representatives that I had been in contact with and I have heard nothing. I'm sure this is just a paperwork thing, but it is a little annoying.

My existing mortgage which was too high was sold to Nationstar. I experienced lower rate from them and saved money. Their rep was very knowledgeable, efficient and pleasant. I spoke to several people ranging from extremely good to a little below average. They were always courteous, but I kept running into people who were not knowledgeable that's why it took several efforts. Once I finally got to people who knew what they were talking about, it was a very good, smooth, and positive experience.

I refinanced this property through another financial institution because of all the problems I've had with this place. They are now withholding all the funds from my escrow account and are refusing to give me my money despite numerous attempts and sending several legal documents. I am convinced that this is the WORST mortgage company in the world and they are the least ethical people to ever have to deal with.

My first interactions with Nationstar were good but they really didn't help me as much as the second time in terms of dealing with my errors in my credit report. Even though my credit report was very good, there was misinformation in there. The guidance from Nationstar was pretty straightforward. I should have the benefit of five less years on my mortgage but I haven't seen the final paperwork yet.

My old loan was set up to last for 30 years. I wanted to try to get a reduced rate on it. Since my previous loan was transferred to Nationstar, I used their services. They were very professional and helped me in any way. They answered any questions that I may have had and were very reassuring. Now, I kinda reduced my loan by five years, plus I have a little more money in my pocket. I’m retired so every little bit of extra cash is good for me.

It's nice to have a lower payment after refinancing our loan with Nationstar.