Mr. Cooper Reviews

I've had great customer service with Nationstar. I had to call several times for help getting my mortgage payment set up to come out of my checking account automatically. Each time the person who helped me was pleasant, helpful and easy to talk to and ask questions! The only thing I have to say a little negative is I refinance my home loan with Nationstar which is where my condo was finance with anyway. The person who I worked with originally was very helpful. At that time my concern was having any out of pocket expense. I was told with my record of payment history there would be NO money out of pocket for me. The refi expense would be worked into the loan.

Overall, I'd rate NSM as "meh." Their rates are middle of the pack, so no points there. The website seems to be aimed at people with poor credit or first-time home buyers, so I feel a little bit degraded when I visit. They get a point against for that. Fortunately, I don't have to visit often since my bank's online bill pay sends my payment every month. On that note, though, sometimes due to how the business days fall, the payment is not processed until after Nationstar would like for it to be. As a result, they sic their collections dogs on you, who hound incessantly until the payment is processed. Another (rather large) point against, the online system does not play nice with Mint, my chosen financial management tool, so I have to manually log in for updates rather than having these be automatic. A point against.

I have never worked with a group of people that kept me informed at at all times and was always available. It was handled professionally and quickly. I would rate everyone that had a hand in helping me topnotch.

I had a very pleasant experience when I refinanced my home mortgage with NationStar. The broker and Closing Coordinator were very helpful and pleasant. The timing of the closing was very quick and the process was relatively painless. I have been very happy working with NationStar.

Since renewing my loan several months ago I been having a problem with my monthly payments. I been with this company for several years. I always had my monthly payments automatically debited from my checking account, never been late on payments. Since renewing my loan i went through the same procedure to have payments withdrawn automatically monthly. I get calls on a monthly basis saying my payment is late. I was told they did not have that information about automatic withdrawals. I repeated this process three times. I was told every time payment was submitted to my account it was reversed. Hard to believe monies was always there.

I am glad my loan was transferred to Nationstar. Since I have been in businesses they have been very helpful and have recommendations for my home mortgage needs.

Nationstar has provided excellent customer service in every interaction I have required.

Very satisfied with this lender, open communications, no hidden agendas. Just top notch service, and a friendly staff to top it off. When issues arise and they always do, Nationstar is always there to lend a hand and help you see the light at the end of the tunnel. Kudos all around.

Everyone was on point and professional.

My mortgage loan was sold to Nationstar, so I had no prior knowledge of the company. I elected to refinance the mortgage rate after receiving a call from a representative. The staff was very informative, honored my request for a swift process and provided a notary to come to my home to complete the process. I've refinanced loans before and this went very smoothly and the individuals were very pleasant. Thank you!

I refinanced my mortgage with Nationstar at the end of last year. The process was very smooth and easy to complete. No problems and I now have a much better interest rate. Thanks.

I pay online and have been happy.

In general, I am satisfied with Nationstar Mortgage, although it took me more than a year my refinance process. The associate that at first guided me with papers didn't answered always my messages, and because of him I have to reinitialize again for one more point of interest in the mortgage.

Never had a problem. They are courteous, customer service is easy to access, never have gotten a run around. I am probably an unusual customer. I went through a bankruptcy (Chapter 11) and Nationstar stood by me the whole way and when I came out of bankruptcy, Nationstar immediately helped me lower my interest rate and monthly payment. I have heard some negative remarks on Nationstar, but they are like everything else in this world. They are what you make them out to be. But if you work with them they will or have in my case bent over backwards to help and keep me as a customer, even when I thought they might not. I would recommend them to anyone who is thinking of buying or refinancing.

Great service. They helped me lower my rate and number of years owed. Ecstatic about this opportunity. Thank you!

I refinanced my mortgage last year. The process overall was good. However, too many people got involved, constant turnover, paperwork was redundant… Received several copies of duplicated work & advised to discard 90% of what I received. Real wasteful. One minor annoyance - when paying online, if I wish to pay before the 1st of the month, I have to pay a fee. If I pay late, no charge. Doesn't make any sense.

Generally happy, but please stop calling my work number and bothering my employer! Also, I do not need to be reminded I have a payment to make!

Nationstar has an awesome website and online access, not only for accessing your account on a regular basis but also, when we had to go through our refinancing process, the e-document/e-signature process, makes it so easy and saves a lot of time not having to mail any paper documents, etc.

NationStar has been a pleasure to work with. Their live and well as online service is amazing.

Bad Refinance Experience. Poor customer service practices. Lack of professionalism.

We have really loved Nationstar Mortgage and their service. Any time we have ever had any questions we have always had a courteous person answer our questions. Using the mobile and telephone services are efficient and easy! It is refreshing to be able to make a payment and not have it be a hassle!

This was our first to refinance. Nationstar Mortgage along with Greenlight Loans explained everything with us in detail before signing any documents. My wife and I were kind of nervous at first, but the team that helped us with the process made us feel that they were doing their best job to get everything right for us. Excellent work from the entire staff. We would recommend Nationstar Mortgage to anyone that is looking to refinance.

We refinanced our mortgage in 2014 and I was very happy with the process, the daily communication and of course the savings Nationstar was able to provide by helping us lower our mortgage rate. We pay our payment online every month and the online tools and support make that very easy.

When you first took over, I had a lot of problems with auto take out to pay my bill and then I was told to do it online. Twice, you took out my payment from my bank account and then took out again when I registered on line like I was told. Caused a lot of problems with my bank. Now I write a check and send my payment in. Was much easier and less expensive with postage and such.

Nationstar's website is easy to use, and I have no difficulty making payments each month. However, when I needed to refinance, I had a difficult time connecting with the company contracting with Nationstar, and they were not as easy or flexible. They would not use email with me which is best for me, except for one person who was able to keep in touch with me. However, they would not consolidate my two mortgages even though that was the original request and did not tell me until the end of the process.

I have primarily dealt with Nationstar through their website. Everything is easy to find and it looks great. Thanks for your hard work. :)

Been a good experience after being moved over from one of the big banks. Refi was a piece of cake too.

It took a long time for me to lower my mortgage because my husband became ill. Thank to the help of your staff, they were very patient with me and never pressured me. I lowered the rate and I am saving a lot of money. Thank you for you assistance.

I have had mistakes made on my payments to Nationstar, and terrible Customer Service when I had to notify Nationstar of their mistakes, I received awful customer service. I then wrote a letter with many points made about this experience, and mailed it to the Head of Customer Service for Nationstar, but never heard anything back regarding my letter, and the comments within. In that letter, I summarized by saying that I would never recommend Nationstar to anyone due to the mistakes and poor customer service.

The re-finance of our existing loan went well. I would recommend them to anyone...

Reps did a great job answering questions and guiding through the process. Closing was easy.

Refinance, once they let me get it, took two years. Was a better experience.

They have been very helpful with me making arrangements with my loan.

Wanted to know why NationStar was trying to confirm my TIN when they have all my information for about 3 yrs. Including a refinancing procedure in between.

We've had no problems with our mortgage at Nationstar, and would recommend them for both buying and refinancing. We refinanced an existing mortgage with them last summer, and it was pretty painless. Nationstar didn't waste our time, and things turned out as they said they would.

Mortgage Company has been helpful.

Just want to say thank you for refinance my current loan of my house. You guys made my refinance my loan easy and I thank you to Mr. Bryan **!

My experience with Nationstar has been smooth! It's rare I have to call about an issue, but when I have called I was able to speak to a REAL person who helped me! I also refinanced and that was smooth and EASY!

The refinance team Nationstar is extremely helpful and got refinance without any issues whatsoever.

The refinancing process was quick and easy and the closing agent called and set up a time and location which was convenient for me and in a short time, it was all done! Didn't hurt a bit! :)

Very helpful and courteous. Thank you.

I feel that it was easier to work with this company than when I went through Bank of America. My refinance was done quick. They had the house inspection/appraisal done in a timely manner. I think the whole process only took like 25 to 30 days to complete and I have not had any problems since. Thank you very much.

I am happy with my mortgage company. They have done a great job.

I have been pleased with Nationstar since they took over my account. They helped me refinance and that was an amazingly professional and efficient process. Thank you!!!

Our loan was transferred from another large mortgage lender known for their hideous record of mistreating lenders with imperfect payment histories. We were apprehensive when we began with Nationstar; however, to our complete surprise and relief they have been superb! We also refinanced and are paying a lower interest rate-five stars!

When we had a previous loan and refinanced to a new loan, it took almost a year. Bad for business. But while we've had our loans it's been fine.

I recently went through a refinance with Nationstar Mortgage. I was hesitant, but they made the transaction painless and now I am saving money.

I've been with Nationstar Mortgage now for 3 years and refinanced my loan last year to get a better rate. It was easy and done fast with little hassle. You can do everything online, through email or by phone. I would recommend to anyone to have their home mortgage go through Nationstar Mortgage.

It was an endless nightmare of confusion and misinformation to refinance my mortgage, already with Nationstar. Weeks of back and forth, lost documents, mistakes on the final paperwork, and just general incompetence in the whole underwriting process. If given the choice of refinancing with Nationstar again or stabbing myself in the thigh with a dull pencil, I would choose the dull pencil.

My loan was bought from BOA and at first I was upset, but after navigating through the webpage it was quite easy, then refinancing was as easy as counting with this company.

I have my mortgage automatically deducted from my checking account. In August I re-mortgaged so the deduction was stopped so that a new one could be put in place. I filled out the paperwork and faxed it back to the company. For some reason the new deduction was not put in place. I called in to Customer Service and the person I worked with was great. She told me you could actually create the account online, which I did. I was allowed to make my payment over the phone and the fee was waived for me. The person I worked with was courteous and professional.

I just started with Nationstar, we haven't had it that long, but I pay the bill each month. I think the online billing service is ok.

I responded to a solicitation to refinance my existing Nationstar mortgage. I am an active real estate broker and see many loans go through the process. My experience with Nationstar on my refinance was quick and smooth, facilitated by good communication with the loan processing team and electronic signature of documents. I would highly recommend doing business with them.

Customer service rep was cordial and stayed on the line to assure I was transferred to the correct department and my hold time was the shortest I've had to wait.

I am annoyed that I am not able to talk to a person and get a direct and rapid answer to my questions. Using the automated phone system, I am never asked If I was to talk to a customer service rep, when I pushed any of the suggested prompts they were not recognized by the system and kept repeating the information. This is not a one time occurrence. I have never been able to reach a customer service agent.

The process was made easier with a contact person who was always available. We had not issues at all and are very satisfied with the ease of use. We were a little worried about dealing with a company online.

All of my dealings with Nationstar Mortgage have been great!

The customer relations person I spoke with was patient & friendly. She answered all my questions. It was a pleasant experience. I was given a e-mail address so that I could scan my documents over in case the fax number was busy. I prefer this method. All in all it was productive.

Both the website and the mobile website are easy to navigate and find what I'm looking for. It was easy to delete a bank account and add a new one. I'm not on the website very long because it's efficient and I get done what I need to quickly.

When trying to refinance the first time, they made many mistakes that were huge. The second time it went through fine but now many many phone calls when we are within the 15 day grace period. Never have been late for 10 years with this company, yet they bug us with phone calls. They should call the people that do not pay their house payment, not us.

The experience to re-finance was easy and the gentleman that worked with me was very helpful. I would highly recommend any of my friends and family.

Bank of American sold my loan to Nationstar in 2012. I refinanced with them in 2014. They have been great to work with in both instances.

We wanted to refinance to a lower rate but had some issues with our credit. Nationstar helped us work through those issues and found a great solution that worked. The process was very quick and easy. We are very happy with the service. Thank you!

They were very helpful in our attempt to refinance our mortgage. Their people treated us with respect and were very helpful in completing the paper work.

I called to find out why my escrow went up so much. They said they would call me back in the order. The call was received, but never got a call back after waiting till the next day. I recalled, which is like going thru a maze. Finally got to somebody in the escrow department. I asked them why my escrow went up so much. They said that it's just how much it went up. They wouldn't give an explanation.

We needed to refinance the mortgage with Nationstar and when followed up on their notice about the HARP program, they were VERY helpful and once things got rolling, things went GREAT and we accomplished exactly what we needed to do to get our finances back on track. I highly recommend Nationstar to anyone needing a mortgage!

I wanted to refinance to pay off a equity line of credit, but I already had a low rate. When we were talking I mentioned that my youngest child is leaving for college next year and I don't intend to stay in the house for that many more years. The representative offered me an alternative that worked for my specific situation. I was able to refinance at an equally low rate with a 7-yr fixed that then turns to adjustable. I have all intentions of selling the house before I reach that 7-yr mark. It worked well for me.

Have had a wonderful experience with Nationstar, always answered my questions when we were refinancing, I would highly recommend.

It took TWO YEARS to complete our HARP refi. The various departments at didn't communicate well, and the employees didn't follow-up.

I have had to call several times and each time the customer service person gives exemplary services.

After having made almost 8 consecutive years of mortgage payments prior to the 16th of each month (thereby incurring zero late fees) which is per the loan agreement, Nationstar persists in calling after the 4th or 5th of EVERY month to suggest that the payment is late. A record like mine in making payments should result in this practice stopping.

I tried refinancing through another company and it was all a struggle. I contacted Nationstar and it went very easy and was such a smooth process.

Originally our mortgage was with another company and was taken over by Nationstar. Since then we have refinanced through Nationstar. The process was very pleasant. The representatives helped every step of the way. Answered phone calls and questions in a very timely manner. They were always courteous and pleasant. Extremely helpful. I would recommend Nationstar to anyone looking for a mortgage company.

I had a bankruptcy in 2010 and did not include my mortgage. I have had problems ever since this happened. I was locked out of online information and could not pay through the automated phone center, I was transferred always to a customer service person and charged more to talk to them to take the payment. MY bankruptcy was discharged and I did an in-house modification of my loan and was able to start paying through the automated. After almost a year of paying this way I suddenly was not able to pay anymore. Now I get transferred every time and pay 19.00 a month instead of 14.00 which you can pay all your bills online and never get charged a fee. What the hell is wrong with this company? Many people have had problems and this is the worst company I have ever had to deal with for the amount of the fees. I think this company should be looked at and there is something wrong with them that you cannot pay your payment directly out of your checking account to their account.

Working with Nationstar was a pleasure. My mortgage refinance went in smoothly. Lee ** help me greatly with any problems that came up, the paperwork went smoothly. I would recommend this to anyone. Again thanks Lee.

So I did a refinance! You never know when is a good time or if you even have time to commit to the task. So I did it, made the call and the rest was easy. Nationstar team called back every time or answered the phone! Yea answered the phone the first call. I felt very good about the service I was receiving and everything went as planned. I totally recommend the Nationstar teams.

I had a great experience working with my mortgage refinance. I received a letter in the mail saying I could eliminate MIP on my home loan and I ignored it thinking that I couldn't because of FHA loan regulations. Nationstar did a follow up call and informed me that I actually could refinance. They were very thorough and informative.

The process was simple. From our initial inquiry to closing, the chain of events took place exactly as it was described to us by experienced mortgage professionals. Thank you Nationstar.

When Bank of America sold my Mortgage to Nationstar I was very disappointed. That is how I met Nationstar and I was very glad I did. They made things so hard for me that they made me think. After a year with them they gave me a lower interest loan as all I have is my Social Security. Now I can pay easily. I thank God and Nationstar for believing in me.

Your financial consultant explained TARP program which allowed me to reduce my interest rate. She was extremely helpful and informed.

I'm very satisfied with the service I received from Nationstar. It was a good experience.

My loan was sold to Nationstar 4 or 5 years ago. I needed to get a lower rate so I refinanced with them. They're excellent. I got a lower interest rate (last two years on my loan) and a little lower payment even.

I have been perfectly happy with Nationstar. I have no problems with them. Everything runs smoothly. I just recently refinanced and everything went perfect. Everybody I dealt with was wonderful.

I refinanced with Nationstar because they had lower interest rate. Sheryl ** was the first person who helped me and she was very thorough, exact and completely awesome. Everything after her was a complete and utter cluster, a total nightmare. Bonnie, whatever her name was, she was inept, uninformed, and acted like it was the first one she'd ever done. She was sending documents that were already expired... So many days and time to get them back. I get them and they were already a month old. It was horrible. Then I called Sheryl and she would handle it. If it hadn't been for Sheryl ** I probably would have worked with another company and I would have blogged a thousand blogs due to how horrible Nationstar was.

I have the mortgage with Nationstar from before it was sold to them by Bank of America. I get calls from them about refinancing. Scott was always on anything that I need, unlike the rest of them. There were a lot of paperworks that were held by a lady called Tamara. She was always at the beginning since I have everything up. And she hold some of my stuff until I thought I really started to be called the next (maybe four or five emails and about 10 calls to give this paper back). I did not receive any calls or messages from her saying if she’s on a vacation or something. At the end, I think I did receive it. But I was wondering why something like that has happened.

We wanted to refinance for a lower interest rate and opted do it with them since they've been our mortgage company for a while. Everything went great. We received lower payments. I don't have any disagreement with what happened. Everything was perfect.

I have a mortgage for my house that was sold from Bank of America to Nationstar. The interest rate on the mortgage was 7.5% and I didn't feel that I could ask for a change from Nationstar so I went to another company who said they could help and I ended up getting the run-around. So when Nationstar made me an offer for refinancing, I grabbed the chance since they have been a good company to me. Since December I got a break from paying my monthly mortgage fee; January, I made most of my payment and my goodness, we had a big break right away. The performance of the mortgage professionals have been varied though. Some of them were good but then some were very frustrating. Overall, the experience was very good.

I had NationStar as my mortgage company. I had my mortgage refinanced with GreenLight which is s subsidiary of NationStar. The main reason I refinanced with Greenlight was because they offered a hassle free process where we didn't have to go through the usual tedious loan process. The process did away with the background checks which makes it very convenient. I would recommend NationStar/GreenLight.

Our mortgage was transferred to Nationstar. I looked them up on the net, and saw some strange rants that sort of disarmed me, but I have never had a bad experience with them after several years. We just did a re-fi with them and it was smooth and fast so I would have to say I totally recommend them.

Nationstar had my last mortgage, just refinancing as required by divorce and to get lower rate. I got the full run around from the first day all the way to the last day. Always someone else's fault. Talked to so many managers and their managers they just all run together. I even caught the finance person several times telling me they were waiting on paperwork from second mortgage company, after I told him that I had just got off the phone with them it instantly turned into they sent it to the wrong location. 2 months later after verifying the correct address it was sent to another location. At one time it was at the underwriter who was no longer with them and my paper work was overlooked for 3 months before someone else was assigned.

Nationstar could offer better customer service by permitting online mortgage payments. Lack of this is a significant customer service deficit in the 21st century.

The website has always been easy to use, not a lot of nonsense. Rates were competitive and I was able to close with them without too much of a headache. I would recommend them as a very good, easy to work with mortgage company. Christina ** did a great job of explaining everything. She was very patient and was the difference maker in this deal.

I am very pleased with Nationstar Mortgage.

I have had many loans from other banking institutions but my experience with your company's loan department is the best. They were very helpful, knowledgeable and professional.

There were a couple of times I didn't know what was going on, I felt Nationstar just kinda left me hanging, but then everything worked out in the end.

The only issue I have with this company is that their agents are not native English speakers. I have had to call a couple of times to get different agents who are able to understand. Other than that, I am completely happy with them.

My recent refinance was a fairly pleasurable experience. I worked with two very nice people who provided great customer service. Unfortunately the whole experience was marred by my loan person telling me not to pay my payment for December. The closing was 12/19. I got three calls regarding a late December payment. The first guy was very rude and didn't care about the refinance or that I had been instructed by my loan officer not to pay it. The other two were nicer but still wanted payment. I shouldn't have gotten any calls at all and they certainly should have stopped after the first one. Please make it so your departments can communicate.

Robert ** and Christy ** made things very easy for me. From the first phone call all the way to closing I felt very confident but more important I felt I could trust them. I will definitely recommend Nationstar and those two names to friends and family. Thank you.

I received a letter asking me to refi. Then I got a call. I looked into this a few months ago but the fees were too high for a loan of this size (67K). After discussion the fees are still too high. Then 3 more sales people called me. 1) Why would you give the same name or list to at least 4 different people to call and 2) why would you contact me for the same loan if the fees are still the same. Since the loan is currently with you, why not drop the high rate a bit without charging a lot of fees? Bad business.

I would highly recommend Nationstar Mortgage to anyone looking to purchase or refinance a home. Very easy to deal with and super friendly staff. Thank you!

Great customer service!

Staff is prompt and responsive.

When I refinanced my house I was well taken care of by very knowledgeable people. It was a good experience.

Works well with customers, friendly. Only problem is cannot get an amortization. Have to go to third party and have not been able to - need for taxes. They did refi under HARP and they did communicate well.

We refinanced our mortgage with Nationstar Mortgage and they were absolutely great to work with. I would highly recommend them to anyone.

Since I already had a mortgage with Nationstar, the process to refinance was very expeditious. The customer service reps were polite and helpful. The whole experience was very efficient and painless. I was able to start saving money on my mortgage in much less time than I had anticipated. Thank you, Nationstar.

I have a strong negative reaction to people fishing for my refinancing. Nationstar's sales rep did not try to sell but to understand my prior experiences and why I was reluctant to go through the process. One reason was a major bank that I use whose process took forever, did not communicate, and did not answer the questions I had. I am too busy to waste my time. However, Nationstar did what they committed to doing and I was very satisfied with the results. I would highly recommend them.

We recently refinanced our mortgage to a lower interest rate. We were very lucky to be working with Ahmad ** and Alan **. They were both very helpful answering all our questions. When we would call for help they were readily available and if we left a msg we always received a return call promptly. They were both professional yet friendly. I have since had the opportunity to speak with another family member who is thinking of refinancing and encouraged them to ask for both gentlemen.

I have found Nationstar to be very reasonable and easy to deal with. I recently refinanced a house through Nationstar, and that was also a well-handled process. I have dealt with many mortgage companies, and this one is the best.

Nationstar kept calling us and offering to refinance us once in a while and then we finally decided to look into what they could do for us. The improved payment amount is wonderful. It was a great experience all-in-all, pretty easy and simple. The person that helped us did a wonderful job in keeping in contact with us and walking us through the whole process. We appreciated it.

In November 2014, I called Nation Star to make them aware that the bank had made an error on my account sending out two mortgage payments to them instead of one. I requested that they please refund the money to me so I could have money to buy Christmas for my children. I was told that Nation Star had received two payments on my account. This request would be sent to a review board and the money should be refunded within 7-10 days. After not receiving the refund, I called Nation Star again to inquire about what had happened. The person I spoke to on the phone said that she saw where it had been notated that I called and made the request and it went before board and they approved it...but no check was sent to me. Nothing happened. She offered to send me the check and I would receive it in about 5 days. At this point, it would not have helped with Christmas, so I requested that the money be posted to my account for the next month's payment. I said it two or three times to confirm she understood to credit my account.

I have been with Nationstar for about a year. And I have no problems paying my mortgage.. But I have found Nationstar to be very proactive in reminding you when your mortgage is due and the different ways you can submit your payment in a timely manner.

I've had my mortgage with Nationstar for like 16 years that I refinanced with them. The good thing about it was the lady who came to do the closing was very nice. But I wouldn't do it again with them. They started in June and didn't end until December. Six months to do a refinancing on property that they already are financing was ridiculous. They went into my credit report twice. Ridiculous. Then right on November 11 I had paid $800 to my previous mortgage then the next day we winded up refinancing. So that $800 is still floating in Nationstar somewhere. They're telling me I have to send them the check from the bank that they cashed it, which they did. My $800 is floating around and I have to prove that they have when they cashed the check.

Nationstar contacted me because I was considered a high risk to leave for somebody else. I wasn't able to refinance before because of the restrictions that it was a rental house. But after they changed that, I was able to refi. The great thing is that most of the work was done via email.

When I refinanced my mortgage I could not locate my second account. I also experienced problems with entering my banking account information.

I'm very pleased with your customer service representatives. My personal experience, when I called in, was a good experience. The representative assisting me was very professional, knowledgeable, but also human, understanding my situation, offering options, explaining them, but without pushing me to take them, allowing me to freely make my decision. She, I think her name is Karen, is one of the best representatives in your company.

Refinancing with Nationstar was a fairly smooth process. It took longer than I wanted, three months to actually get it done, but I understood why and I had no problems with it. Overall, it was very professional. Any time I called, they would give information I need to know. I would definitely recommend Nationstar as anybody’s mortgage company.

Nationstar bought out my mortgage from Bank of America a few years ago. They sent out a lot of stuff in the mail as far as refinancing. Because I had a pretty good experience so far, I just stuck with them. Michael was great. He answered all my questions, very professional, very on point with everything he did. Tanya--I had a little surprise when we were doing our closing. She failed to mention that she miscalculated, and my payment ended up being a couple dollars a month more than what she quoted me so I wasn't happy about that. I already talked to them about that and I know why the money is there. If they had called me and said 'hey this is what happened,' no problem, but I was left to be surprised. That was a little aggravating but it's still good. I have a higher monthly payment but I also shaved 10 years off my mortgage. Overall: professional.

Bank of America sold my mortgage to Nationstar and I inquired with them about refinancing. I mostly dealt with a guy named Anthony over email and he was good and very helpful. He got back to me right away and answered all my questions. On the actual closing, the guy at Greenlight Loans didn't get back to us at all. He would email us about something and we would send them whatever he was requesting. Then a week later, he'd say, "Okay, I got it". And one time he asked me to resend it because he didn't get it. When it was time to do the closing, they forgot to tell us so we didn't know what was happening until the day of and we had other plans already. Also we didn't know it had a time that my ex's new husband had to be there because of some weird law in West Virginia and he was at work. So we didn’t like that guy as much but Anthony at Nationstar Mortgage was great. The whole thing was straightforward crazy.

Needed to get a copy of my current loan. Great customer service over the phone and prompt follow up with emailed results.

We started with Nationstar as our mortgage company and one time, we happened to see an email from them on doing refinancing with no fees. We've been thinking about it then to lower our rates, so we called and talked to their people. They were wonderful - very professional and nice. I have nothing but good things to say about them. Now we have a little more money every month.

We had a good experience with Nationstar Mortgage. We basically got everything that we wanted out of the refinance. They came to us and we didn't have to drive to a lawyer's office or a bank. They made everything easy for us.

I needed to alleviate the debt-to-income ratio that I had so I decided to inquire about refinancing options. I already had Nationstar as my lender. I chose them because they have better payment options and were able to give better terms. Their mortgage professionals were awesome. They did whatever they needed to do to get my questions answered. I can breathe since I refinanced my loan. It felt like I'm not underwater so it's been awesome since then. I'm just really grateful. They've reached out to me to help out and give some options. I'm really glad that Nationstar gave me a call that made me sign up.

Lisa ** did a great job of getting us through the loan closing and coordination with our refinance. It was busy and hectic through the Christmas holiday but everything got done for our closing at the end of December.

Very good place.

I had a satisfactory experience with Nationstar Mortgage. My refinance manager was pretty good. He was from Texas. I can't remember his name but he did a nice job.

I first heard about Nationstar from my previous mortgage lender. I refinanced with the same mortgage company. I didn't speak with the mortgage professional very much. I just wanted to refinance and they pretty much told me the rate and I said okay but they're very helpful. Basically they sent me the packet to start applying, the forms I need to sign. It was actually a lot easier than other mortgage companies that I started to do previously. But this agency is a pretty nice deal. Nationstar was very easy. They sent the packet, I signed the papers and sent them off the same day, so it was very fast, easy, and I was happy. Overall experience with Nationstar was excellent.

Was a bit hesitant about not having person to person contact going through refinance of our home. Had a few problems and had questions that were not answered within 24 hour period which made things take place longer. When things got started interest rates had dropped and was suppose to be recalculated but never happened. Left messages but never had returned calls and when we did contact someone, they said they never had a message. Signing was scheduled at our home, there was no one available when questions arose.

Nationstar Mortgage purchased my loan from Citibank. They were excellent. I received very good guidance in my refinance options. The guy who worked with me gave me great information. I wasn't even looking and he had all the right information so it was very, very helpful, because you can get really anxious trying to get the loan. He really made sure that I knew what was going on. I have lower house payments as a result.

I had a mortgage already through Nationstar when Greenlight contacted me. They had all the information so there were some paperwork but not a lot. It was pretty easy to get a hold of the mortgage professionals and the explanations that they gave me. It was simple and easy to follow. Everything was pretty easy. There was nothing that I had to worry about. All the information, I got it upfront. The guidance you received when discussing refinancing options was pretty good. What they told me at the beginning, that's what I got at the end. So there was nothing hidden. They got all the answers, everything, how much it was going to cost me, closing, payment, insurance, all that.

Nationstar have been all absolutely fabulous, just the nicest people, and really efficient. One of the benefits of refinancing with them is the smaller loan payment. And when I tell people how quickly the paperwork got through, they're stunned. The guidance went really well. I felt like I knew what my choices were and what the implications would be. So I felt really confident in my decision. It was a wonderful experience.

I first heard about Nationstar Mortgage when Bank of America got sold to Nationstar Mortgage, and then I started to do a refinancing through them as well. This is the first time I refinanced, just outside of making the initial mortgage. My first impression is that the mortgage professionals were making emails and phone calls timely, which I was impressed and I appreciated.

Nationstar acquired my mortgage from Bank of America about a year and a half ago. I've been receiving notifications in the mail about different options for my existing mortgage. I inquired about refinancing because my rate was at 6% and want to reduce it and shorten my term. My loan is qualified in their program so they made it a very easy solution to refinance.

Nationstar, through the use of Greenlight loans has made the refinancing of existing mortgages real easy. The refinancing process with loan officer, processor and customer was very smooth and quick. I'd recommend Nationstar to anyone who is looking for a new mortgage or to refinance an existing mortgage. Thank you.

considering it, so I responded to that. We talked on the phone and then I went ahead and did the refi.

I'm okay with the low monthly payment although it didn't knock it down about $99 and I could have got lower monthly payments at any of the mortgage companies.

Overall experience with Nationstar was good. It went as I expected--no hiccups. Communication was good, timely, and I was happy.

We had our mortgage with Bank of America and it was transferred to Nationstar Mortgage. Dealing with them during the refinance was great. They've been very helpful every time I called for a question on issues.

My tax guy recommended Nationstar to me. I found their team to be very helpful, professional and knowledgeable - I've been through this a time or two so I kind of know the ropes on refinancing. Now I have lower payment.

Initially it was great. I don't remember the name of the guy who worked with me but he was very knowledgeable and knew what he was doing all the way up. But then they threw me off on somebody else. We now went down the line a little bit. We had a little more problems.... Aside from that the first time the notary was here, she was two hours late. And she was here twice. The second time was because somehow along the line, all the stuff we signed the first night, we had to sign again a week or two later. Evidently we've forgotten on our end and then the notary forgot as well. But we signed the exact same papers that we signed the first time... I think if you screw up, say you screwed up. Don't blame it on somebody. Other than that, we're really happy. I needed to do what I did, being that I didn't have to come up with any extra money that was the biggest reason to refinance and Nationstar was really good. I now pay less than $240 a month.

I first heard about Nationstar when they bought my mortgage from another company. Nationstar called, telling us we could refinance. The Nationstar mortgage professional during the refinancing process was nice. The guidance received when discussing refinancing options was professional, nice, good. They treated me politely and it was okay.

I am in senior years (68). Receiving Soc. Security on 2nd Wed, which is 2 to 3 days after Grace period. Option appears out to Chg, a Debilitation of hernia - affecting full work. Need an extension of grace of a few days - would greatly simplify.

I had a great experience with Nationstar Mortgage. Everything was fine.

I've been very happy with the service I've gotten from Nationstar ever since we became a customer. I'm very pleased with their service and would recommend them.

Our mortgage was transferred by Bank of America to Nationstar without our approval. But everything has been fine so far. They have been good.

Refinancing my mortgage with Nationstar was pretty good. I don't have any complaints. I'm actually a loan officer myself so I would know better than anybody. There's always some snags and stuff and things aren't perfect, but we're able to put it together and make it work.

Our loan was transferred to Nationstar Mortgage. It's been a while now since we refinanced with them. We received good guidance, and the refinance resulted in lower payments and peace of mind.

My mortgage got sold to Nationstar from Bank of America. I wanted a cheaper mortgage rate so I decided to learn about refinancing it. The mortgage professionals from Nationstar were excellent. They did everything they said they were going to do and got it going right and efficiently. They gave me the best deal that they could. So far, I've benefited from a cheaper mortgage payment a month. It's a plus. The only thing I didn't like about it was that I didn't know if it was Nationstar or Greenlight or what the deal was when I refinanced it but every time they said I was going to close and I shouldn't make a payment, I would make a payment and I would have to pay a late fee. I don't know if that's just the way it is. But at the end of the day, it got done and done right.

I haven't seen any benefit yet from refinancing my loan. But my loan is going to adjust in a couple of years, so I'm assuming it's going to benefit me in a couple of years.

Yes I had a great experience with Nationstar Mortgage. They helped me with my refinance and it was really quick and easy and everyone I had to talk with was very helpful and knowledgeable. I would recommend people to use Nationstar as their Mortgage Company.

My overall experience with Nationstar was very good.

I like Nationstar. They’ve done very well by us. I've been with them for a number of years. I inquired about refinancing and their mortgage professionals have been very professional, very nice and accommodating. Somebody was there and explained everything and talked us through it. We pay our mortgage accordingly. We pay it on time and if we have any questions, they've always been very free to answer them. They're great. They're good people and honest.

In April 2013 Nationstar bought the mortgage from Bank of America. I had never heard of Nationstar before and it was a very awkward transition. But I knew what we were doing and I persisted. Anyway, I just refinanced my loan and they insisted on turning off the automatic payment that was with my old loan. And so, it would have been made automatically this month, which did not get paid. That was all figured in the escrow arrangements...

It was a really good experience with Nationstar. They bought my mortgage and their mortgage professionals were really good during the refinancing. They were very helpful and very informative. My payment went up but at least I'm locked into a rate.

Nationstar give all helpful information to make it understood why and how it was all taking place.

I've been a customer of Nationstar for a while. There were two times that I worked on refinancing. The first time, I felt that the person was very pushy. He didn't answer my questions sufficiently, just wanted to get a deal done, and didn't have my best interest in mind. I felt like I was being rushed through the process and my problems weren't being answered so I didn't go through with that deal.

Carol ** and Elaine ** were awesome in assisting my wife and me at refinancing our home for a lower interest rate. It was the easiest refi I have ever done. Thanks Carol and Elaine!

The mortgage professionals were very good, informative and nice. They were wonderful during the discussion of my refinancing options... answered every question I ever had. They were able to lower the rate and premium. Very professional.

I have been working on a duplicate payment posting to my account for three weeks. First of all, I was promised that a refund would be put into my bank account within 24 hours. After my third phone call and subsequent email, I receive an email stating that $1500 will be refunded in 7 days. I requested a refund of $1452.99. Whoever processed the request did not even read the email that I sent. Unbelievable!

I just did a refinance. They did it through Greenlight. I wasn't too happy because when I did my closing, they quoted me one price on my closing and then the next month, it went up $800. When I called to see why the mortgage went up, I don't remember getting a call back. Because I went into a queue. If I did get the call back, it didn't say it was from Nationstar. I’d like to find out what happened.

Person was very helpful and courteous, very knowledgeable and able to take care of my request.

I went through the HARP program. Everything went smooth. I was satisfied at everything. I got a lower interest rate. My payment actually went up but I shortened the term way down. So I was happy with that.

The experience was easy we were well informed about the process. We already referred friends to work with this company.

Nationstar has been very kind and on top of communicating with me about my mortgage.

Although the reps are friendly and seem to try and be helpful, we are having an awful and stressful experience in our attempt to pay off our mortgage. When we call to resolve the problem, we are unable to speak with the same customer service rep more than once, and each has a different response. Bottomline, we sent in a cashier's check to pay off our mortgage, but Nationstar is not recognizing it. Even though they have deposited our cashier's check and Are collecting interest on it, they are threatening us with foreclosure. A customer service rep told us to ignore the harassment. However we received another foreclosure notice yesterday. This issue is still unresolved, as we are waiting to hear from yet another rep.

My mortgage got transferred over to Nationstar. The mortgage professional was fairly friendly and knowledgeable but Nationstar pretty much took advantage of the situation I was in and charged me too many things. I am very disappointed. I was trying to do the HARP program a couple of years ago and trying to get refinance through Nationstar was absolute hell.

I should be able to pay my mortgage on line and not have to pay by phone.

I was in the process of refinancing my adjustable rate mortgage to lock it on a fixed rate. This process took well over 7 months with little contact. I had more contact with the mortgage processor. My main goal was to lock in and also not pay closing costs. I was assured many times of the no closing costs, don't worry about it, etc from Mike **. When the papers came one day prior to my closing date I was shocked to see that over $14,000 had been added to the principal amount of my mortgage. After much back and forth with the processor we finally got a hold of my mortgage broker who told me of an error in the records, he then said it could be reduced to approx $4521.

My mortgage got transferred to Nationstar and they called me and offered to refinance it. The process went well and smooth. The mortgage professionals were nice. The initial guy that I talked to was very good and explained everything - he knew what he was talking about. The discussion for the refinance options was very thorough. Now I have lower payments and lower interest. Everything was great - no hassle, quick and easy.

We refinanced our mortgage with Nationstar to get a lower interest. Everything's been fine.

So far my experience with Nationstar has been good. But the last time when I had set it up with the automatic withdrawal through my bank account, they charged me interests, they charged me late fees. And last week, I found out that they're the one who had it blocked on their end and not on my end. They were telling me that the bank that I was using had it locked out, that's what's causing me to get late fees... They still got me showing as late, they got me showing owing like 3 months of late fees.

Nationstar already held my mortgage with a 30-year fixed 6.00% and they contacted and offered to help me refinance under the FHA Streamline to drop my rate. The process was very smooth and the loan staff were extremely helpful! My rate is now 4.75% and I'm a happy camper!

Overall experience with Nationstar was good.

Bank of America sold this loan to Nationstar several years ago. So I was already a customer of Nationstar when they contacted me about refinancing my loan and my understanding was it was because of my excellent payment history and that this was out there for people in my buying timezone and interest rate timezone that they thought this would work for me. At first, I didn’t understand why they would be wanting to redo my mortgage. But I understand now that there is incentive bought from the original Fannie Mae company for this to be accomplished. It was a settlement thing. Anyway, it took me a while to wrap my head around that, why would they be doing it, but they did it and it’s done. It’s beautiful, it’s $105 less a month, and I’m happy with that.

I got a letter saying Nationstar bought my mortgage and I refinanced with them because it's easier since I was already with them. It was really quick, really easy and streamlined.

Nationstar is good. I was transferred to Nationstar from my original Bank of America mortgage about a year ago. I have a five-year adjustable rate mortgage, and before expiration, Nationstar Mortgage offered me another extension of five on even lower rate, so I'm quite satisfied.

My experience with Nationstar was excellent. They were very easy to work with.

The representatives were very professional and good. They do things on time. They call when they say they want to call. The guidance that I received from them was okay.

Overall my experience with Nationstar was very good.

The service I've receive was above what was expected.

I was looking at refinancing my mortgage so I can lower interest rate. I was already with Nationstar and they decided to give me that option. The representative I worked with was always available and even though I got probably a little obnoxious and challenging to him, he gave me solid answers and would inquire and search out answers if he didn't have any. Mortgage stuff is confusing to the average person. Ultimately even though it didn't seem to line up with what my representative said within three or four months, or five months, after the contract’s all done, everything did line up. Hopefully with continuing to pay the amount that I was paying before pretty close, I would be seeing a quicker dropping in the amount.

Nationstar has been servicing my loan for many years. I did a refinance to pass my loan quicker, set a lower payment and get better interest rates. And also for convenience since they've been comparable to what other people were gonna be charging. I had a very limited interaction, on email, but it was efficient. They did a good job and to the point. I'll be paying it off significantly quicker so that will save me a lot of money.

I was pleased today at the short time was put on hold to speak to a representative. Jenny was very courteous and helpful in getting my needs met. Thank you.

I refinanced my mortgage because I wanted to get the lower rate. There was a lot of back and forth but all was necessary due to the new restrictions on providing loan information. The underwriter needs a lot more now than they used to. But nothing was unreasonable. Everything went amicably. It was smooth and didn’t take too long. We closed in less than 30 days and I was able to cut my monthly payment in half.

I appreciate the professionalism of your staff, and their knowledge of the rules concerning my mortgage; also the fact that she was concerned enough about my situation that she was able to refer me to others that would possibly be of help to me.

Nationstar was the company that was financing the brand new house that we moved into. We wanted to drop the PMI so we refinanced with Greenlight and didn’t know that they were the same company. But it made it easier though as it kept it all in the same thing. The first guy I talked to was good. He was on the ball. But dealing with his helper was like pulling teeth to get all the right information over. Nevertheless, Nationstar was good and easy to work with and now we’re not paying as much as we were.

I was with a mortgage broker and then refinanced for a lower interest. Nationstar mortgage professionals were courteous. Since then I had lower payments. But my overall experience was not so good.

My mortgage was sold to Nationstar. There were things I didn't understand about the modification program I was on but the mortgage professionals were good, I had no trouble with them at all. I pay my payments on time and I got a thing to see about credit life but it's only accident. My payments are a little higher than I would like, but it's fine and I'm happy.

We are having a very good experience.

We have bi-monthly mortgage deductions from our bank account. In addition to the Nationstar payments, Nationwide BA was also deducting the full monthly amount from our check account. Your representative was excellent in assisting us in correcting this.

Excellent. I was very impressed with the courtesy and the knowledge and the speed with which everything was handled.

Our experience with the Nationstar people was excellent. The loan originator Carl whom I talked to initially and that did the paperwork, and the person whom I had contact with after that that was handling any problems and that type thing were excellent. However we had two different people who came for the signing, the man was wonderful but the woman was so terrible we almost decided not to do it on the spot.

It's been so long ago when my mortgage was with another company and it was sold to Nationstar. I refinanced because I wanted a lower interest rate. The customer rep was knowledgeable about the options given to me. He made it easy for me to understand. Since then I had lower interest rates and a little less payment monthly. It was fast, smooth going and a very easy process. I'm quite happy where it is now.

My husband died in August 2014, I'm 90 years old on fixed income. And you raise my payment. Shocking!

Nationstar’s process was really good when I refinanced up until after we closed everything else. I received two checks in the mail. Both of them from either Greenlight or Nationstar. They put a stop payment on one of the checks without telling me, and so that cost me money from my bank. Then the next check went through. I called them about it and talked to a supervisor. She said, “I will call you back this afternoon.” I’m still waiting on that call, and that was a month ago. But other than that everything else was great. Overall, I was very happy with the whole process, on how easy it was, their closing cost and how little I had to bring to the table.

I am very unhappy with NationStar. I have been working for over 3 months to have my current mortgage reduced. The "dedicated loan officer" I was assigned to had dropped the ball and I received a letter stating I had been denied due to not giving requested documents. After no return calls and several left messages for the loan officer, I spoke with someone else. Now I have to start the process all over again. I am extremely unhappy. I have all documentation submitted along with each request I received but I must start all over again because no fault of my own...

Great Mortgage Company. It's so nice to know the customer service reps. take such good care of its customers, and treats each of us with respect. Having left a TERRIBLE mortgage company which will remain nameless, Nationstar is definitely a breath of fresh air!

Our loan was sold to them. They weren’t our primary lender. Wanting to lower our payment we refinanced through them. It was a HARP refinance. It was a good experience. They explained everything well. Only thing is they call when your payments are not even late yet to see if it's coming.

Originally, I had a Countrywide Mortgage which got bought by Nationstar. I got a call from somebody from Nationstar offering to do the HARP program. I had an auditing and then had a tax lien on mine. Everything was great with the application until it came to do with the tax liens, and Nationstar did very, very slowly to the point where I had to get two renewals on my tax lien subordination agreement, which is very difficult dealing with the IRS. So even after it had been approved, and to have them told I had a hard deadline (IRS) I had to close by, the application did not meet the deadline. Everybody was fine, but they just ignored the fact that there were hard deadlines that I had no control over. My monthly load is cheaper, so that's good and I'm glad they contacted me to tell me about HARP to begin with, but then once we began, the process took almost a year. Literally. From start to finish, it was October of one year to September of the following year.

Nationstar bought out my mortgage from Bank of America. I decided on refinancing due to the better rates and since they already have my mortgage, I did the refinancing with them. I had excellent experience with them. They were professional and from 30 years, now it's 15.