Mr. Cooper Reviews

We received a phone call about a no fee refinance. It made it possible for us to turn our 30 year into a 15 year. Also they sent information on how to accelerate our equity. We will now be able to have our house paid off in as little as 11 years. Peace of mind. Very happy.

Everybody from Nationstar was wonderful. They worked through everything they ran into. They didn't let it pile up and moved it along. It was good.

My payment was not recorded right. Your rep Marie help to straighten it out quickly. Quick and painless.

You esquored the Hazardville Water company for $117.43. The title company said they sent the payment back to you. I asked the payment be sent back to me but I have not received it. I paid the bill so they would not shut off my water.

It was excellent. They're very good in getting back to you quickly and giving you the answer you need. They had a really good customer service.

Great experience from top to bottom. Debra ** was the person assigned to our account and was always available to answer questions or got back to us ASAP if we had any concerns.

I have a mortgage with Nationstar and received a letter from them about refinancing my mortgage. It was a straightforward deal with them. The process was pretty smooth. Everyone was very cooperative and gave me updates regularly. There was minimal documentation because they had all the information available with them and the loan officer was great. I've cut down my terms from 30 to 15 years and the rate is good. However, they can improve upon the customer service at times when someone calls.

I used to have the mortgage with Bank of America and the loans were transferred to Nationstar. I Inquired if I could get a better loan in terms of the interest to lower my interest and monthly payment. I had a good experience with the mortgage professionals. My mortgage came down a little bit in terms of the interest and the monthly payment. I was able to refund twice with them and both of them were very professional, and both were without any issues during the refinancing process. Nationstar has been very professional. They made the process for us very easy - without any hassles. And whenever I have any questions, they answered them very courteously and professionally. They were also very knowledgeable.

Had a good experience dealing with phone experience friendly cust service. Website was a little lacking.

My conversation with representative was pleasant and helpful.

My experience with Nationstar Mortgage is very good. It is going well.

Whole refi process went well.

Their staff were knowledgeable, friendly, and efficient. Since refinancing with them, our notes were cheaper and we were able to stop about 9 years off of it.

Our mortgage was sold to Nationstar a few months ago. We have never had issues with our previous mortgage. Never ever 30 days late... in 12 years. Now we get two different balances due depending on what we are looking at threatening letters, and growing balances in spite of payments being made. Our interest rate is incorrect and we cannot get a phone call back from them at all. Literally between me and my husband we have left probably 15 messages and 3 emails. Still there's no response. Very disgusted!!!

Quick loan processing.

I’ve had nothing but problems with Nationstar right from the very beginning when they lost the check and then they told me that “well, they probably threw it out because they didn’t know what to do with it.” I’m not very happy with them and all those representatives that you end up talking to need to be trained a whole heck of a lot better than what they are. But I ended up refinancing, thinking that maybe it will be better, but it has not.

Not very easy to get a hold of someone. The automated systems is awful. Needs a major overhaul. If you're lucky, you will get someone who has a good command of the English language. Leaving messages is sometimes pointless, because no one calls you back. Very disappointed in overall customer service.

I had a great experience with Nationstar Mortgage.

I was already a Nationstar customer when they contacted me about refinancing. Their staff was knowledgeable and efficient -- I have no issues. After the refinancing I was able to get lower APR, lower monthly payment and low interest.

We've had Nationstar as our mortgage carrier for two homes. We just refinanced with them. Prior to that, in the same home, Nationstar was our provider for our mortgage. We have mixed reviews. The first mortgage that we were carrying with Nationstar, suddenly in the middle of it, the escrow account was completely depleted, so that threw us off. We stopped paying insurance and taxes probably for 5 months before we got refinanced. And that really made the refinancing tricky. Then, the refinancing process was excellent, and we’re refinanced now, and I believe that's all solved. Everyone's been very nice but it's been very confusing.

When I refinanced with Nationstar, the guidance they provided when discussing my refinancing options was really good. The very nice lady that came was professional, knowledgeable and got everything taken care of. It dropped it down a little bit but I’m getting automated phone calls from them that tell me that my mortgage is due on the 1st. I just got it in before the 17th, which is the deadline, but they’re always calling, leaving messages, telling me that it’s past due. I don’t like that because I told them before that my check doesn’t come until the second Wednesday of every month. Other than that, it was a nice experience.

My mortgage was ultimately sold like everybody else and Nationstar became my servicer. They were the most streamlined process and the cheapest. The guidance was good. I knew what I needed. I needed a HARP loan. Since then my payments are lower. However, their mortgage and service company is horrible. When you call Nationstar, not the lending department, but the company for payments and those types of things, you'd never get to speak with anybody in the United States, very rarely. It's really unacceptable. But Nationstar meets the purpose I need.

Nationstar mortgage is with the bank that had the house for sale. The value of the property was higher and I wanted to get rid of the PMI on my payment. The bank was great when I first purchased the house. I never had a problem with the bank itself throughout the two years that I had been with the bank. The only reason why I continued the refinancing was because I was in the process of closing but I almost didn't do it because I had to deal with Greenlight Loans.

Everything was professional and I got lower interest rate. It was pain free.

My overall experience with Nationstar was good. I don't know about any highlights but my experience was painless, with no hidden surprises.

We currently had a mortgage with Nationstar and then refinanced because we were trying to get some money out for house repairs.. They were very professional. The only thing that we did not like is that it took about 2 months. We weren't able to get a straight answer for those kinds of calls. The guidance they gave was just satisfactory. It could have been a little bit better. However, once the loan went through, it was approved and was really quick. We really did appreciate that part that it was done. So that made up for that time that they took so long. We've been pretty content with them cause we've had them for a little over a year. It's a good company to deal with.

I inquired with Nationstar about refinancing for lower payment. Mortgage professional was good so I haven’t had any issues. They helped out a lot to lower our payment.

I worked with Dolores ** and David ** on my refinancing. They were very helpful and efficient and friendly and timely. I couldn't ask for better when working with these two from Nationstar Mortgage.

We were transferred to Nationstar several years ago and were contacted by Nationstar re: refinancing for a lower rate, and that’s what we did. Although it started out late and toward the end getting it finalized it just seemed like I couldn't talk to anybody directly, I would still recommend Nationstar. We got a lower rate and a lower monthly premium.

I want to take time out to thank Ms Dolores ** for her kindness and help with my refinance. She made sure everything was in place and my refinance went fine. She didn't miss a day calling me. Thank you so much for your help.

My mortgage was turned over to Nationstar. I inquired about refinancing to bring down the monthly payment and the percentage. The Nationstar staff were helpful. They did get into my credit report to see if I qualified for it. The refinance went well and I'm very satisfied right now, doing the monthly payments. It has taken down the interest.

Representative was professional and efficient. First time I used service of telephone payment which was prompted by one time circumstances. It was either use phone payment or be late with payment by check. Waiver of 9.95 fee was not offered. It seems punitive.

I had a good experience with Nationstar. I usually have the mortgage with them. I refinanced to get more money out of it.

I had a very good experience with Nationstar Mortgage. Every time I had to interact with them, they're perfect. No issues. They're very good with customer service.

Our team of two (Cathy ** and Kelly **) did an excellent job of helping us through the refi process. They were helpful, informative, truthful and pleasant to work with. They were pretty patient with us too for all of our questions and cautiousness.

Our experience with Nationstar has been great so far. The mortgage company that we were with before passed the loan onto them. We were trying to consolidate some debt. We liked the rate that we got and good customer service. Our experience with the mortgage representatives was good. They were professional and gave us plenty of information. The guidance that we've received when discussing our refinancing options was perfect. We've had the automatic payment, so that’s been convenient for us. And then they send us a statement and then we're able to pay the taxes and the insurance.

Mortgage was transferred from BOA and ever since I get probably 5 calls a month from Nationstar when my payment is becoming due. I have never missed a payment on my mortgage with Nationstar or BOA yet they still continue to hassle me every month without fail. In December they sent a certified letter advising of my Foreclosure rights, then said it was in error and a follow up retraction letter was on its way, well I have asked 3 times for this letter of retraction and still no sign of it. They are I think trying to pressure people into Loan Modifications for Nationstars benefit. I am going to Refi and move away from these chancers, can't happen soon enough.

Nationstar is great and they helped me out with my refinance. The professional that I talked to was thorough and he helped me through from beginning to the end. Refinancing has really helped us a lot because I was paying $2,064 a month, and now it's reduced down to $1,800. I also got the equity out of it to pay off some other debts. I would recommend it to a friend or whoever is looking for a refinance.

Refinance to 15 year loan. Superior help with the process from Valencia ** and John **. Highly recommend....

Calling and e-mailing Nationstar has been the worst communication experience in my life. I am convinced that Nationstar is deliberately making communication with them extremely difficult. They seem to hope that their loan customers will give-up trying. Nationstar reminds me of the 1997 movie - The Rainmaker. Nationstar, like the Insurance Co in Rainmaker, go to great ends to avoid helping their customers. The reason is that it saves them money.

I received a mortgage payoff statement in December 2014 and I paid the full amount requested by NationStar by the due date I was given. Upon checking my statement the full amount of the check was not posted. After several attempts to resolve this matter, I was told I needed to send more money. I didn't agree with the explanation I was given (monies were posted incorrectly) but complied with the request. I have been in-touch with several customer service representatives and two supervisors. There still is an outstanding balance showing on my online statement and I still have not received a paid off mortgage letter nor any further communications from the last supervisor I contacted. When a company sends a payoff statement and requests a certain amount of money that should be what the customer needs to settle the account. This issue needs RESOLUTION.

I rarely give bad reviews, but unfortunately I have to this time. Nationstar has the worst customer service I have ever dealt with. I am a Christian and I am ashamed to say I had to get on my knees and beg for forgiveness after talking to them on the phone. Not only have they stolen money from us, but they have been managing the money in our Escrow account in a fraudulent manner and not paying our taxes and insurance like they are supposed to. The customer service representative I last talked to was so rude and difficult that I lost my temper; which is not often. When I first spoke with her I could tell she had an attitude and asked her to please have patience that I wanted to have a good conversation, but unfortunately she insulted me phrase after phrase and was one of the ugliest people I have encountered. I sure hope that conversation was recorded and her boss reviews it. If you work in customer service you CANNOT and SHOULD NOT act inappropriately. I work with people daily and even on days I would like to forget about manners, I know I can't because it is my job and I choose to walk by Faith and let the light of Christ shine through me.

Refinance - Took a very long time.

Nationstar Mortgage was the holder of our previous loan. They had sent us numerous recommendations that we should take them up on the offer of refinancing. We felt that we had enough equity. And in combination with our financial position and with the threat of the ever-increasing interest rates, we felt that it was the time for us to refinance. I'd say that I enjoyed all or almost all of my interactions with Nathan **, who was the front man, the sales guy. And our loan processing coordinator, the first one, created a complete debacle and it was very unpleasant. And then, they moved us to someone else after she basically screwed up our whole thing and caused a bunch of delays that were totally unnecessary, and the next guy was professional enough and it got done. But I wouldn't recommend refinancing with Nationstar Mortgage. It took a long time and it was very challenging. I don't know if it was just that loan processor didn’t have their stuff together or if its systemic with them, but I wouldn't use them again.

Had to talk with supervisor after my representative was less than respectful. Wish I had different mortgage company!!! Every month have to go thru this to get new password!

Nationstar's reps were very friendly. They improved my loan and that's a good thing. They were very good and worth my recommendation.

I made an extra payment in Dec. and assume the program knows the payment is to apply toward to the principal instead to January 2015. I called and talked the customer representative who is very helpful. Not only she fixed the issue but also advised me the paid off date for my loan if I continue make an extra payment in December every year. I thank you for her effort and knowledge.

I would like to say thank you for understanding and working with me to reduce my mortgage down while I could afford to pay the mortgage on a time frame, so I would not lose my home. The guidelines were very helpful.

Refinancing through Nationstar was so easy and convenient. All the paperwork was handled electronically and the customer service was excellent.

Nationstar needs improvement. The first issue was with the loan processor, Abby. There were some issues with her. I requested the transfer of funds be sent to my bank account and that did not happen. And I actually received a check on my doorstep that two dogs had beat me to.

I Had an awesome experience with Nationstar. Excellent customer service and their loan agents are awesome. Thanks for everything. Me having ADD disorder Nationstar was able to explain everything to me and walk me through everything perfectly. This company goes the extra mile.

Understanding and Outstanding.

I needed assistance logging into my acct. online. The person that helped me walked me through the process and then waited on the phone with me while I reset my password to make sure I was able to log on. She was friendly and very helpful! I was satisfied!

Working with Nationstar Mortgage was extremely easy. They were very professional throughout and answered all my questions quickly and completely, as well as explained all options clearly. Their responses to my email were quick and they were always available when I needed something. I would work with them again, and have no trouble recommending them.

I've got a lot of mortgages, and Nationstar Mortgage was the best. They did a very good job. Nationstar Mortgage also has very friendly people.

They really worked to help us by providing the Affordable Home Loan and it has really been an asset to us. They are very customer service oriented.

When I clicked on the url to view my statement, it asked for my user name which I did not know. I did know my password. When I call Nationstar to find out how to find out my user name, I only had menu choices which would not give me access to an agent. I spent almost an hour on line and finally got to a live person. When she asked my opinion of the service, I told her that it takes too long to get to a live person.

I was calling to check on the monthly payment due on a rental home we own. I usually wait until I have the rental payments, which are due on the 1st and late after the 10th. January was a bit late due to holidays, college girl renters, etc. I usually pay online, but was subject to a $9.95 computer fee. This is NOT mentioned on the statement, but only states...on or before the 17th of the month. The representative I spoke with was very knowledgeable, very fluent, easy to understand, although he was foreign. He took my payment over the phone, without a penalty, and was very personable. Thank you for such a person in your phone, customer service, staff.

Nationstar Mortgage bought our Bank of America loan and we refinanced our old mortgage because we had a higher interest rate. Their mortgage professionals were okay at first, and then they kind of disappeared. But it was fine and they got the job done.

Tried to find out about my mortgage fixed margin value and if its rates are being regulated by Libor or Treasury index. Had to go through three people and wait for 30 min before I could talk to a competent enough person. This basic info should have been readily available and not have customers be on hold for a long time. I would recommend more staff training as well.

We deposited a check in our own bank which took longer to clear than normal. In the meantime, I had paid our mortgage payment to Nationstar. When I learned of the problem, I called immediately. Spent 20 minutes navigating the automated phone system and finally got a human being. She spoke broken English, put me on hold 4 times, told me the wrong information twice and during the entire time there was a screaming child and a man yelling in the background. She never did resolve my problem.

My refinance was excellent, they were very helpful and knowledgeable.

We were very pleased with the refinancing process from Greenlight Loans - a subsidiary of Nationstar. We are also very happy with Nationstar in particular, the ability to view our loan information on their website and to have the option to pay our mortgage online. I would highly recommend both Greenlight Loans and Nationstar Mortgage.

I had a bad experience balancing the loan with Nationstar. I refinanced my house last year and when it was refinanced, they told me that it was $3000 for taxes. I received a bill from the taxes department and they are charging me $4000. I'm not angry and I always recommend it but I would try to see what I can do with what happened.

On January 7th I had a discussion with a gentleman regarding our past due payment. He told me I could spread the payment out over months. The amount he said was $24.90 I kept asking if he meant 24 dollars and 90 cents, his response was "yes $24.90." On January 12 $2,490 was taken out of our checking account. This resulted in my husband who was traveling, have to move out of his hotel room because the bank card was declined. I called your company on 1/13 and was told I had to fax a copy of the bank statement and a letter requesting a refund and to call back in 24 hrs to be sure this was received. I called in 24 hrs and was told the document was not uploaded to the system yet. I called again in 30 hrs and told the same thing.

Though it took longer than I'd like, I'm very happy my interest rate went down and has saved me $400.00 a month. Anthony ** was great throughout whole process. I would recommend Nationstar to friends and family.

It been a pleasure be a customer. Experience so far has been great with customers service. Thank you.

I called to discuss the changes with our escrow account for 2015. Customer Service was very helpful and polite.

I just wanted to say THANK YOU! I appreciate the HARD work everyone did for me during the refinancing process. Of course there were some bumps in the road but I think that each team player put out extra effort to make the whole process work. I was really slow. I know that they wanted me to move faster. But I appreciated that they allowed me to take my time like I needed to do. I had tried to do this process with two other entities and they were forcing me to go faster than I wanted. So, I quit. Thank you for walking me through the process! Go team!!!

I have nothing to say but favorable things about Nationstar. When they took over my mortgage from Bank of America I was past due because of illness. They worked with me until I was able to bring my payments current. And even though I was behind in my payments, the customer service representatives were always helpful and pleasant work to speak with. I would recommend Nationstar to anyone looking for a mortgage company.

In December I sent in to Nationstar the paperwork to set up monthly payments via my checking account. This was not done by Nationstar. I also made a payment for January. This was not put towards the January payment but was put towards the principal amount of the mortgage. Therefore, I was in arrears for January. This isn't the way to start out with your company. I have over a 800 FICO score & I don't like being in arrears. Once again I have submitted via e-mail to your company to pay via my checking account. PLEASE make sure this is accomplished.

Steven and I would like to let you all know how very disappointed we are with Nationstar. Last year we had a very rough year. I called in Dec. and was told to pay up our account, and put in for a modification. Every time we called we never get the same person and every time we call we are told something totally different, even when we call the same day. The day that I called to get the correct amount to pay it current, Steve and I called, every time it was a different amount. Some of the customer service people we talk to are rude and won't give us the time of day. We are paying 12.34 interest, no one should have to pay this, and we can't afford it at all. We put in for a modification, we were approved but the payment never moved or the interest either. How is that modifying? No one can answer that question. I was told when we have normal 40 hour weeks, re-apply.

I wanted lower rates and a 15-year mortgage instead of 30. I chose Nationstar because it was really easy and convenient since they already had my information. We were with Nationstar before, we refinanced with them. So, it’s really just sort of the same old thing, which is a good thing. Also, their rates were good and when I talked to them, they said the right things. The first guy we talked to was very helpful, understanding of the situation we were in as far as wanting to refinance. He listened to what we had to say as far as what we're looking for and gave good recommendations. I thought he was prompt, courteous, quick to get back with us, and answered our questions. He was very good. On the other hand, the guy who did the closing was good but not quite as good, honestly. When you're in an industry, you tend to have some jargon that you're used to using that I'm not used to. And so, sometimes, he uses those terms, and I couldn't understand what he's talking about and I needed to figure it out. He should have been just a little clearer with that.

Frankly they suck, they stopped sending me monthly statements via mail, have consistently applied my payments incorrectly, esp when sending extra principal, and have denied me internet access without notice, have not returned calls left specifically for a rep with an extension that I previously talked to after leaving no less than 5 messages.

Call concerning my Feb. payment. It was 01/15 and had not rec. Also inquired about year-end statement for 2014 for my taxes. Customer service rep did a nice job.

I haven't done this very often in my life but it was a pretty painless experience working with Nationstar. There was no reason to be unhappy.

Just went thru the process of refinancing. Stephanie and Roland were very helpful. It was clear they knew how to deal with customers. The paperwork was all in order and they even sent a notary to my house to close. Thanks to all!

We had a mortgage with Nationstar and received an offer to refinance and did so and it was the smoothest process I have ever experience in a real estate closing.

The recent refi went fairly smooth.

Spoke with Beverly ** who went above and beyond to help me. Will definitely use Nationstar again. Excellent customer service.

Received a Delinquent Tax Notice and when I called the representative was informative and helpful.

We went to Greenlight. They are part of Nationstar now. We had our mortgage through them and we had a high rate. The initial salesperson was good but it was a little difficult in that we were supposed to get a discount because we've used Nationstar several times. However it took longer before my problem came to underwriting where the Underwriting Department was just beyond ridiculous with what they wanted from us. But that's probably our opinion of what they have to do.

The woman that assisted me did her job. She asked me if anything else could be done. However she did not speak clear english and had to be asked to repeat what she said many times.

I was on phone long from one person to other, seems operators did not know where to send. Each time I was switched I had to start over with name, address, loan number, asked if I want to make a payment. I was told and this is my 2nd attempt to get modification papers they would be mailed to me because I could not get the site to work.

Called day before about not receiving mortgage statement/ payment stub in mail. Somehow this was changed to only email statement! The women on the phone agreed to note account to drop one time fee for phone payment. Called back next day to pay, guy on the phone told me "no you have to pay fee" and that unfortunately he can't waive this fee even after he could see the account was noted to do so. He lied to me/then all of a sudden he could waive the fee after telling me he could not. The end result, fee was waived and I paid my mortgage. Not too happy with the run around and the changing of my paper statement to only email.

Nationstar bought the mortgage from GNAC then they contacted me a number of times and each time the additional cost to plow back into the mortgage was just so much money, I just was on the fence. But the most recent time, I had the least amount of cost added back the equity base or reduction, the erosion of the equity base. So I went ahead. I also reduced the term, brought it down to 10 years. We talked about what the cost would be to me and the process that we'd go through, so I'd made sense of it. Everything was handled on a phone call or email for when they got to the point of needing information. I think it was adequate.

I have had two loans with Nationstar. Both times they processed the loans with ease. They were extremely helpful with the documents needed and available for any questions I had. I would most certainly recommend Nationstar to anyone who is going for a home loan or an equity line of credit. Nationstar's rates are competitive and they're fantastic to work with.

This refi took 2 months to close. My first contact with a representative was 10/22. We closed 12/19. Somewhere in the middle of it all, the closing coordinator went out on sick leave. Nearly 3 weeks later, we were back on track with the refi. Some of the documents they required were ridiculous. Such as, and ENTIRE divorce agreement from 10 years ago. And I was a current customer! Never late on a payment in 8 years and excellent credit score. Michael ** and Steve ** were awesome however to work with. Not their fault!

My experience with Nationstar has been inadequate to poor due to customer service more than anything else. First person that contacted us, Mike, set an unrealistic expectation for the timeframe in which the loan was to be processed. I was asked multiple times to submit the same documents over and over. Six weeks into the process, when I questioned him on what they told me was gonna be thirty days or less, I got a very condescending, very bad attitude, very confrontational - so much so that when I called his manager and told him that I would no longer speak to that gentleman and I would deal with the manager only. The manager did his job - got everything done - so all praise to the manager, but by then the relationship had been destroyed.

Give a 5 star, everyone has been very helpful and kind every time I called and needed assistance. Great team this company has.

I already had a loan with Nationstar and inquired about refinancing because I was looking to save money and lower my interest rate/payment. The staff from Nationstar were thorough, gave good information and made the process nice and easy. I was able to get lower interest rate and payments.

My experience with Nationstar has been good.

I was very pleased at the attention to detail and the prompt responses to my questions for my refinance of my home!! Very personable & attentive service!! I would highly recommend Nationstar for my family & friends!!

Good customer experience overall. Electronic statements and downloads to Excel, Quicken or other common formats are a negative but, customer service is good.

There was an offer on the webpage that led me to asking Nationstar about refinancing my mortgage. I got introduced to them through my prior mortgage company and it was just convenient to go with them for the refi. They were okay to deal with. Good guidance, good overall experience.

The coordinator Ms Ann **'s service was professional and excellent. She tried every possible means to help me finalized my application.

I wanted to get out of the ARM so I refinanced and Nationstar was the mortgage company that was chosen for me then. They were fast, professional, and personable. Nationstar explained my options in way that was easy to understand, not a lot of financial jargon used. I liked working with Crystal and Lewis. They were nice and super professional.

My experience with Greenlight is fairly good. The loan person was pretty responsive. We had to redo a couple of things but that always happens. I didn't have any major issues. They were fairly upfront. It took a little bit longer than it should have, but the loan officer tried to keep it up to speed.

Overall my experience was great. All the people at Nationstar really worked hard to complete my refinance on schedule and with no surprises. Only negative of the whole process is there seems to be some disconnects between their departments that caused me to go back to find more paperwork to scan and send and that did end up delaying my closing date.

We were with Nationstar from the beginning. We inquired about refinancing with them for lower rate. They made it easy. They have all our information and they gave us a great rate most people couldn't give us and we had to go through all the background again. So it was easier. My wife did most of the process and I think she had a good experience. They seem to keep in contact with her and kept her in the loop on what was going on, so the communication was great. The discussion of refinancing options was also great.

The process took longer than it should have and I felt like I had to keep calling to have any progress made.

I did not have a good experience. They never cared to help me. I tried to refinance since 2009. They would call and offer, tell me I qualified and then take weeks to turn me down after all. I also applied for assistance due to hardship. They didn't do it, I had go catch up on my own - would not even reduce the late charges even though I was out of work due to illness! I caught up and finally this year I got refinanced. Of course they took an extra month to do it in. So I would not recommend them.

One payment was partially sidetracked to include interest and insurance which was not my intent. It posted but was incorrect. This I had to call back to get taken care of but it has yet to be posted after 48 hours. Another Principal payment has also not posted after 48 hours. So will check in tomorrow Friday to see if it now has posted. But numerous calls is not a happy customer make.

I had a loan with Nationstar. And then I got a call from Greenlight. I was beginning to look for a different house so they called at an opportune time. I wanted to use the HOP program since I had the HOP on my old loan with Nationstar and it was really good. Then I got the new mortgage for the new house with Greenlight, and they're excellent: lower payment, lower interest rate.

I've been with Nationstar since April 2014. Since that time, I've only needed to talk to Nationstar a few times. They were efficient at helping me when I needed to change my payments to the Accelerated Equity Program. However, this week I attempted to log into my account online and had forgotten my password. After 3 attempts, they locked me out of my account. I couldn't get in until I called. I wasn't happy about having to do so. I would have preferred it unlock after an hour or so. When I called, I gave my info and then was promptly transferred to someone else. I had to give my info again which irritated me. Then the rep hung up on me! Needless to say, I went to Twitter and complained. Immediately, someone messaged me and asked to help. At that same time, I was calling back. The rep who answered was able to unlock my account without having to transfer me. I was glad about that but irritated it took 2 calls and 3 people to do it.

My wife Melanie & I just signed the closing docs yesterday January 14th 2015 & the entire process from when I made the call to Kevin ** on or about Dec 15th, 2014 to our closing yesterday was above & beyond our expectations of how the process would transpire. The refi went faster & smoother than the 2 home purchases we've done in the past & another refi we've done in the past as well. We can't give enough praise to Kevin ** & Madeline ** on how they handled our refi. We will be recommending Greenlight/Nationstar to friends, relatives, & professional colleagues that we know on how everything turned out. Thanks again Nationstar, you should be very very proud to have Kevin & Madeline handling mortgage applicants etc...

I was annoyed that I was not notified that my mortgage payment had been increased. Instead of listening to my concerns the clerks continued quoting me an incorrect amount that I owed, even though I had sent in the amount required to pay before the due date. It was later confirmed that I was quoted incorrectly.

I was very pleased with the help I got from Justin ** . He was very professional and fast. His interaction with me the customer was perfect.

My loan with Bank of America was sold to Nationstar Mortgage. Brett called me to let me know that the rates would be lower if I refinance my mortgage. He was extremely knowledgeable and very helpful, and I felt the same way about Julie, the girl who processed my loan and finished everything. The guidance I received was good but the only thing that I did not like was I was promised a certain interest rate and didn't receive it. Also, I was told that the loan was going to be free but I still ended up having to pay. I was still happy at the end because the rate was still not bad, but I had to pay for the loan. So all in all, I was a little bit upset but because of their professionalism and the way they handled it, I'm still really happy with them right now. Even though it didn't go exactly the way I wanted it, I really would still highly recommend both of them to my friends.

This was the easiest refinance I've ever done. Everything was handled electronically and the timing was exactly as promised. I never had to leave my house - a notary came to us with all the final documents for closing. In today's electronic world, this is how a transaction should be handled. I especially want to compliment Cindy ** , my loan processor. She always responded promptly to my questions and was very professional.

I've always gotten great service from Nationstar Mortgage and would certainly recommend them.

I was contacted about doing a redo on my home. I have to say I questioned the reason as to why they would want to redo my loan, but found it very comfortable, and easy to get done.

When I refinance I was able to see the commitment of NationStar toward its customer. At the beginning there was some bumps but at the end thanks to the great team effort to help me I closed on a great deal... Thank you!

J.B. ** did a outstanding job introducing us to Nationstar and the service has been top notch. If we were to refinance again I would like to work with J.B. **. Every time I speak to someone at Nationstar they want to discuss refinance. Please have Mr. ** contact us to discuss. Thank you.

It took an awful long time to get anything done. It took about a month and a half where a normal refinance takes about two to three weeks. You start working with one person and then get passed on to another loan person. It gets very confusing. I don't think I would refinance again.

My interest rate was way too high so I needed to refinance. I already had the mortgage with Nationstar so it was easy for me to work it with them. I wound up talking to them for about two years before doing something because the options they provided weren’t that attractive. So I waited until it seemed like it was a better deal for me than what I heard previously. What we went for is a shorter period of time and a little bit lower payments. I’ve done other financings in as short as two weeks but this one took about four months, five months, so although they were very nice, it just seemed to take a long time.

When I call in to make my mortgage payment every representative is always incredibly polite, and helpful. When I hear of friends' nightmare experiences with their mortgage companies I recommend they look into the ease of Nationstar.

I had a good experience with green financial subsidiary of nationstar mortgage.

I am very happy with the folks at Nationstar Mortgage for my refinance process. They were very helpful and courteous over the phone. I got a much better rate and was able to get a Harp loan. The underwriter was also very professional and helped me immensely. And, finally the girl that was sent to my home to do the closing was very thorough and organized. I am overall very happy with the whole process. Thank You Nationstar!!!

My experience with Nationstar was Excellent. They were helpful, from start to finish. Got a good interest rate. And my payments were reduced. Love it, makes life a little easier. Will highly recommend to friends and family. Thanks to the great staff.

They have been very helpful so far through this process. I appreciate it.

This company is the worst I have ever dealt with when I tried to paid them off early, I called them on a Friday and they started calling me on Sunday trying to get my payment that was due the day before. They called again on Monday afternoon. I told them again the payment was sent on Friday FedEx. They received it on Monday at 8:28. I called again on Tuesday afternoon. The service rep kept me on the line for 1:45 min with telling me the check was there and they wanted a payment.

We have a had a few dealings with NS where they do not communicate with us in an appropriate manner. They change things and then penalize us even though we were not alerted of the changes. That's just one example.

I will be forever grateful to Nationstar for the help in enabling me to keep my house especially when the HOA tried to take it from me in court. I am also grateful for approval of Obama mtg plan. God bless you all. Estrianna **, thanks for all your help. I can and would recommend Nationstar.

Nationstar has serviced my mortgage for several years. They have been very efficient and accurate in the handling of my account. They have been quick and easy to contact when questions have arisen - I have never encountered any problems whatever with them. I would recommend this company without reservation.

Nationstar sent me an email today asking me to share how Nationstar's services have made an impact on our life. They also offered to put our name into a drawing for a free iPad if I filled out this review. Well I doubt my name will be drawn after they read this! But it will be worth it to get to tell our story! It's ironic that this email came today, because we just returned from closing on the sale of our house which was mortgaged by Nationstar.

This is the worst company I've ever worked with. I've had a lot of problems with them. My mortgage was transferred to Nationstar. I wanted to refinance to lower the payments. I wrote them three letters and never got any answers until about three weeks ago, I got a letter saying somebody will contact me. I want to highlight that they are not communicating with their clients like me. Not only do they not answer my questions, but they do not answer at all. Well, they responded, but it took more than eight weeks to do so and my questions were never really answered. Some action has been done, meaning, some transfer of money happened, and not to fight about it, but there shouldn't be a lot of problems like simple things such as answering clients timely. As for my refinancing options, it took a lot of time for them to establish what I need. We finally did but it took too long. They were able to lower my payments but only by a very little amount, i.e., $100. That's nothing. It was a very bad experience for me. I would make sure when I would talk to anybody to make a note of my opinion.

Nationstar is amazing! They did everything they said they would do and then some. Everything got done in the time they said it would. They kept me informed every step of the way. Answered all my questions and emails/phone calls right away. I would definitely recommend Nationstar, and will use them again myself.

I have contacted nationstar on several occasions to resolve issues after our account was transferred to NS from another lender. I have green transferred and transferred and disconnected to no avail. Thank you for nothing but frustration and raised blood pressure.

I thought I had signed up for automatic monthly mortgage payments as my Dec. 2014 payment came out automatically. But my Jan. 15 payment wasn't taken out. After discovering the mistake I went online and resubmitted my application for monthly automatic payments. But there was a $9.95 fee listed for payments made after the 10th. That fee is Bull----!!!

I was contacted by Gregg **, who helped us with deciding on refinancing our home. Our mortgage is currently with Nationstar. It was pretty much a simple process which is still in being processed. Then we were directed to Brian ** from Greenlight Loans, he also was very helpful in starting the paperwork. So far so good, just awaiting to hear when settlement will take place. With our experience I and my husband would recommend Nationstar Mortgage.

Rep applied payments that had been incorrectly applied to the wrong location.

My former mortgage loan went through Nationstar. It was going through an interest-only that I wanted to get to the fixed and paid towards principal. The mortgage professionals were very helpful and explained the refinancing options thoroughly to me. They were very quick with the process and made it very easy. I’d recommend them.

I think it's very unfair, that when a family hits a financial crisis in their life, where they have to declare bankruptcy, that they should be treated like they are a second class customer. You place them in a special category of customer, change or take away ways in which we can pay payments, charge extra fees if we pay over the phone. I don't know what your problem is but you really should take a new look at your policies and bring them up to the 21st century. You have my account and I have no control of that, but I can tell you that if I was able to I would transfer somewhere else in the blink of an eye. If you would have bothered to investigate, you would have found that since purchasing this property we have never missed a monthly payment, and for the last 5 years we have never missed a bankruptcy payment either.

Since May 2014, Nationstar has been sending back my checks uncashed. The amount I am remitting is the dollar amount stipulated in the Note, which is the same Note I made in 2001 and which has never been changed. Although I pay my own taxes, Nationstar continues to send duplicate payments and then gets refunds (see refund check and letter from the Town from the October School Taxes/image attached).

OMG 19.99 WHEN I DO MY PAY? I have late my bill and do you think I have more money for I pay when I do. In horizon home alone my last financial home the bill pay by phone are free.

Requesting an end of the year statement for 2013. I am not sure the customer care attendant understood what I was requesting. Not sure English was their primary language.

The representatives were not helpful at all with assisting me during my call. I could barely understand what they were saying due to the language they were speaking. I was put on hold to speak to a manager but no one ever came to the phone. This was by far one of the worst cases of poor customer service I've ever experienced.

Nationstar has been helpful in getting our family through a refi on our home. Many others called and mailed me offers, but only Nationstar was able to successfully help us finish a refi. The team at Nationstar have been there to guide us as we finished the refi process. Thanks for making the process so simple for our busy family.

My refinance process started in November, 2013 with Tom **. I closed on my refinance loan on December 12, 2014! Over a year!! I became very very frustrated! People who were not helpful...Flor **, Jason **, Amanda **. People who were GREAT were Shemiah **, Candice **, and Patricia **. I just want to again thank Shemiah **, she was outstanding. Very understanding, very patient and very efficient! Also her boss Patricia ** was very helpful. She called after I closed and wanted to know if all went well! Candice ** was also very helpful! Again Shemiah ** went above and beyond to get me closed. I really appreciate her help. She is the only reason I give a rating of Satisfied!!!!

I had an excellent experience with my re-fi. NSM had my mortgage, but handled the re-fi for a lesser interest. Very happy with the service I received.

We refinanced our original mortgage with Nationstar Green light loans. Green light made the process extremely easy and fairly quick. Everything was handled over the phone and email. They arranged the closer to come to our house at a convenient time for us and everything was prearranged so there were no surprises. I'd recommend them to anyone and especially anyone looking to refinance.

I did not think I could get a lower interest rate mortgage because my work is irregular and totally health-dependent. I called to ask about a charge on my regular statement and a refi was offered. I accepted and the whole process went smoothly and rapidly and my monthly payment was lowered considerably.

The people I had to do my loan was very professional and had great knowledge. I would recommend Nationstar to anyone.

I recently refinanced my home. I have been with NationStar since 2003. NationStar had me refinance through one of their divisions, Greenlight loans. Doing ninety percent of the refinance online was very convenient. I cut my interest rate from nine percent to four point two percent, and was able to cut four years off my original loan to a fifteen year loan. The monthly payments are slightly less too. Great job.

I bought a house and Nationstar was the mortgage company already. I got into refinancing with them since I was getting a divorce. They got my monthly payments lowered and I'm satisfied with the work they did.

To be honest, I held off applying to refinance because I anticipated it to be miserable. I was wrong. My Nationstar representative was awesome. She was friendly, humorous, and enjoyable to talk to. Made the experience great. I was also grateful that the process was streamlined as much as possible. I never had to invest the time I originally anticipated it would take.

Everyone I worked with was great! I would recommend Nationstar to my family and friends.

Nationstar has been so very helpful and caring as I've been having a rough time in my life right now and when I call and explain they always listen and are always very helpful. I've always paid my bills, raised two daughters, been married 43 years and never lived off of the system served my country. Now at almost sixty my doctors told me that I can't work and need to apply for disability. Thank you Nationstar for working with me.

I enclosed a check with the memo section specifically stating "DEPOSIT TO ESCROW" and the loan account number. I also enclosed with the check a *letter* that specified, in no uncertain terms, that the proceeds from the check needed to be deposited in my escrow account. Despite all of that, I noticed that the money was APPLIED TO MY PRINCIPAL BALANCE. I called customer service to get that straightened out and I was told it would take "3 to 5 business days" to back out the bad transaction and apply the money where I wanted it to go. If NationStar accepted online payments via credit cards, I could have done the deposit to escrow myself several weeks back and avoided the increase in my monthly mortgage payments that has resulted from the escrow shortage I was trying to correct.

I recently refinanced my home. In the beginning of this process, I got very aggravated due to all the necessary paperwork, bank statements, check stubs, etc.. The thing I couldn't understand was why it was necessary to go back 30 years. Honestly I had decided to not go through refinancing. However; I have to give credit to my assigned agent, he stayed with me throughout the process. He took the time to explain why I had to keep sending the same info several times. If not for him I would not have refinanced. I believe his name was Myles ** .

I made a mistake on my payment and we cleared it up in just a min with no problems.

Very good, helpful for struggling home owners. I wish I could go to loan modification for permanent lower interest rates, I lost my temporary job + @ my age it's not easy to find job again. I am trying my best to keep my houses, God bless America & us. Amen

I changed the monthly automatic withdrawal for my mortgage payments twice, but did not know that each time I did that that Nationstar would submit that to my bank and as a result my bank charged me $30 for this. There was no notice or warning on the part of Nationstar that this would happen. I called and tried to explain my mistake and the rep refused to listen to me and was combative and argumentative with me. I had a terrible experience in this matter and felt that I was due an apology letter that I could submit to my bank to be recompensated for that amount taken out of my checking account. I had no idea that this would happen because this was my very first time I have done this. Nationstar was uncooperative and rude.

Able to talk to a representative that understood my needs and I was able to receive what I requested within minutes. The representative stayed on the phone to make sure that paperwork was received and it was exactly what I needed. Excellent customer service.

The rep explained to me how to apply my payment online and walked me through the steps. He was very helpful.

I have respected Nationstar with their rules but feel the respect is not mutual. I finished my chapter 13 and it took me various attempts to get my statements and even when they were sent out they were incorrect. I ask for my pay off twice and all I got was solicitations from ready dept trying to do more business instead of what I asked for.

I was sent a letter by Nationstar saying they could save me money by refinancing. They were right! I went from a 30 year fixed to a 15 year fixed that was a 50% reduction in interest rate. Dropping 8 years from our payoff date was nice too!

Everyone was helpful and present to work with. The only problem was it took longer than anticipated by all.

Never can get a live person. Can't get set up on computer. Three months now.

Each month I pay my mortgage and I pay extra on the principal and they never put it towards the principal. They always post it towards extra payments. I have to spend my time calling to correct it. It says right on the voucher extra principal. It happened again this month. Each month I call the person helping me says they'll change it and put a note on my record, somehow the note doesn't get there. It's is extra principal on the check, says extra principal on the voucher, why can't be right I don't know.

Terrible company. My loan got transferred to NationStar 2 months ago and already I have to call them 3 times. They didn't assign a loan number to me on time so I cannot make payment and they charge me $20 late fee. Call them and the guy say he would charge me more if I pay-by-phone and refuse a refund. They send out letter stating they would foreclose my apartment and when I complained they admit my account is current and never missed a payment.

Have spoken to the escrow department three times about them putting my escrow payment into the principal account. This caused my house payment to go up. When I explained the problem to the people there, they agreed that my payment was put into the wrong account and that they had it corrected. I called Nationstar to check on payments and they say I'm past due and this won't look good on my credit rating. The people were pleasant and I have no complaint there. I would like to have my account corrected, so that I know where I stand. Thank you.

There's a couple of things I got to say about doing refi with Nationstar: they didn't tell me that right now you could get new loans and you could get your PMI, insurance and all, if you refinance, which Nationstar didn't tell me that. I'm not sure if it's a new rule now, but it just came to my knowledge and I think I should have got a little lower percentage. When you refinance, usually you get a month free, and I think that's the cost to get them up. So I know I could have probably done better. On the plus side they did what they said they were doing: I did get a reduction in my mortgage though I don't think it turned out as good for me as it should have.

My experience with Nationstar have been mostly negative. Nationstar took over 2 mortgages from BOA. I've already gone rid of 1 mortgage from Nationstar and plan on moving the next this year. Yesterday I had to call to have you move funds from the principal to escrow shortage which is where it should have been applied. You did this last year too. I sent a principal reduction payment and you applied it to the monthly payments. I never had problems with BOA and the mortgages with you it has been horrible and you only acquired them about 2 years ago. I will make a change this year. Sorry I would not recommend Nationstar to anyone. I was going to write ** the CEO but this review will suffice.

Nationstar's customer service is horrible. The agents that finally answer the phone have no power to do anything but talk nicely. I have been denied access to my accounts online and have not received a statement in over a year. How would any borrower rate a Mortgage company that refuses to send transaction history, statements or provide online access. Non existent that’s how. The Supervisors like ** and ** who I have been referred to either do not exist or do not return ANY phone calls. I have made over 30 calls to customer service over the last year and cannot get reconciliation of any of my complaints nor can I get a return phone call.

Getting thru on the phone system is rather challenging. Once I got thru to the right person they were very helpful. They told me the usual time to process a payoff request was 24 hrs. I asked if they could get it done sooner and they placed me on hold to contact that department. They said they would try and get it completed that business day which they did.

I am completely discouraged by the service I received so far from Nationstar. For almost 1 month I have been trying to resolve a payment allocation issue with multiple NationStar representatives that resulted from NationStar improperly allocating the monthly payments I have been making towards my mortgage - either on time or earlier of the scheduled date.

I hate calling because of the long hold times and the automated services. Unfortunately I was locked out of my account so I needed to call to reset the password. Unfortunately when you call you have to wait through the automated system choose option make payment, then choose the options to talk to person, 35 mins later you can reset your password. (maybe)

Recently I experienced financial problems that left me struggling to meet my payments. Your representative was very considerate and set up a plan to get me caught up in three months. I would highly recommend your company. Thank you.

As pleased about the mortgage terms as a person can get about a mortgage. BUT: Sent an email asking about changing some of the terms of the mortgage (borrowing more from equity), not receiving a reply for a week. Telling me they would call to review the mortgage. DID NOT CALL, DID NOT REVIEW. Submitting the mortgage to the underwriters BEFORE reviewing the mortgage and discussing the additional funds I wanted to get. Left me frustrated and confused.

Easy start to finish... just waiting on info so I can monitor online!

I had a problem with my mortgage payment on 1/5/2015. I called to have Nationstar resubmit the payment on 1/8. I was told that could not be done and I had to make the payment over the phone then, on the 8th. I did so and the payment was made.

I received a notice in the mail requesting I contact Nationstar if I were interested in seeing if I qualified to refi at a lower interest rate. I decided I take a chance so I called the # listed. It was the best deal I ever made - fast, easy and worry free. Thanks for all the wonderful people who work there.

I have repeatedly tried to get a misapplied payment corrected... Besides the 40 minute wait times and the 3 attempts they still haven't corrected the problem. Its not like this is the first year I have experienced this frustration, it is now the third.

I had a great experience with nationstar as they help me thru my refinance. Each time I had question someone always had answers. I tell anyone about them.

Once the account is set up properly, the site was fairly easy to use and the system worked smoothly. I continue to be confused by the e-mails for payments, still receiving those even though we should be set up with a recurring payment on the same day each month.

I wasn't too pleased when Nationstar stop using MasterCard. I paid my mortgage online through my MasterCard debit card. However, I can call customer service and pay my mortgage over the phone without paying a fee. A little inconvenient but do-able.

Happily I am approaching the end of my mortgage. I asked about the transfer of taxes to me. The agent wasn't sure but found my answer quickly.

Website is horrible so I have to call customer service. Getting a live person on the phone is tricky due to the menu maze. Person I got could not help and became irritated and started raising her voice when I kept pointing out that she should be able to help me. She referred me to her manager's voicemail and assured me a response by the end of the day. 2 days, haven't received a response.

The closing agent originally assigned did not show up for the signing, even after I confirmed the appointment with her 2 hours before the appointment. Another agent was assigned but it was 5-6 hours after the original designated time. It made me very late to a family event.

Horrible service. Contacted and left multiple message for refinance/second mortgage and they never return the call. This is extremely unprofessional.

I didn't want a mortgage, so I was told about a cash out loan. I explain what the money was going to be used for. The person that help me through all the process & questions was very helpful. Thanks to Michael **.

I had an urgent need for my original note papers. Got a support person on the phone, and they found them in less than 5 minutes then even EMAILED THEM TO ME! Other mortgage companies should learn from them!

They were the nicest people I've ever talked to in my life. When you're old it's hard sometimes, but I understood everything they said, and if I had any questions, they explained it. They didn't get mad or anything. They sent me paperwork, we got it all done, and it was awesome. Now my payments are $200 less, and it's great.

Staff member reviewed options performed service very well.

When I call to get information regarding my loan they very quickly respond.

We've been with Nationstar Mortgage for about 2 years and our experience has been nothing but positive. We recently refinanced our mortgage and stayed with them. Everything has run smoothly and ultimately I would recommend them.

We do not like working with nationstar. Your ppl on the phone are hard to understand & we refinanced w/ you & I would call & call with no return call till almost 3 weeks. I faxed same info in 4 times and was told each time it wasn't received and fax again but to a different person/fax#. Nationstar sucks. Hate it.

I'm happy with the service I receive from the many times I call them. They seem to be very knowledgeable and professional. I say many times cause of my own errors that I create but they seem to be very patient also. Thanks.

I want to thank your staff for literally walking me through a renegotiation process on my interest rate, spelling out examples of better financial scenarios and accommodating my lack of technical savvy which allowed me to get my paperwork signed online. This totally expedited my refinance process. The online access to my account info also allows me take careful thought and better ownership of my valuable investment. I am grateful for the second opportunity to save an incredible amount of money. I will be able to add some of that money back into in the principal. Very grateful for the whole financial consult and execution.

I have been a real estate investor for the past 35 years. I do not remember how many times I have applied to mortgage or refinance my properties. This time was the first time I applied for the loan directly through Nationstar Mortgage DBA Greenlight loans and it was the best experience I've ever had. Jay ** and Maribel ** helped me to refinance one of my rental properties and it only took 24 days from the first phone call through funding! They are excellent. I am more than happy to give them the highest rating and am highly appreciative of their help.

I recently contacted Nationstar regarding my loan. Although not happy with information I was given, that's not the reason I was frustrated. During my call, which lasted about 30 min maybe a smidge more, I was transferred to 4 different people. I had to give my personal info each time and explain why I was calling. Very frustrating and ineffective.

For reasons unknown to me an automatic payment was made on a bank I rarely use and I sent in a check the same day. At first I was assured reimburse, then later found out I need to supply proof of both payments. Finally I just asked to credit this second payment directly deposited for principal be applied to the next months payment along with a $19 processing fee. Although every employee on the phone was nice, I got mixed answers on how to handle this dilemma where no one was accused, blamed and just looking for a solution.

Every time I have called Nationstar, all of the people have been extremely helpful as well as extremely friendly and they seem to truly want to help in any way they can.

We refinanced two of our loans with Nationstar Mortgage, which they held. The application process was expedient and effortless. Closing the loans was more challenging, however it went well and much like it was expected. Although it did take several emails back and forth to solidify the details. Overall it was a good experience and we are pleased to have used Nationstar Mortgage for refinancing. Their website is simple to use and provides the information that I need to manage our mortgages. However, the mobile website seems to need additional work since I can't use it to manage both mortgages.

I was shopping around to refinance an existing mortgage that happened to also be with Nationstar. First they contacted me to tell me I was eligible for a better loan. We shopped a half dozen lenders and their rates were the best, their customer service was amazing but never pushy. Everyone I talked to during the entire process was warm, courteous and efficient. The level of customer service and care I received was first rate every step of the way. I could not be more pleased.

Jucel is very professional and courteous. It was a pleasure talking to her.

In the time I had been with Nationstar, I had to ask to get paper statements back as they were taken away without me asking and then the one time I called into the center to see my balance, I was transferred 3 times. I am glad I am no longer a customer of nationstar.

Very efficient! Nationstar bought out my Wells Fargo house mortgage. I really like Nationstar because when I call everybody seems to know what they're looking at. The only problem I had was I don't get my Social Security check until the middle of the month and I don't want to pay interest on it. They told me I didn't, and I spoke with an agent who told me I was making my payments in plenty of time. It's very nice to call and be taken care of. I don't like to do it online, I like to call there and get a confirmation number.