Mr. Cooper Reviews

Everything with Nationstar has been extremely positive, my overall experience has been outstanding. It was a matter of getting on track financially and being able to pay off some debt we got because of ObamaCare and changes in healthcare. Having to pay more out of our pockets was killing us, so Nationstar was such a big help. I dealt with Bryan and Guillermo, and those two are extremely knowledgeable, helpful, patient, and willing to answer a bunch of questions. These two have been great to work with.

Nationstar bought out my loan from another mortgage company so I tried to refinance. The rep I've worked with was very professional, knowledgeable, and very good. Nationstar lowered my monthly payment.

Nationstar was okay. Like any other business, I deal with them one-on-one whenever I need to. I didn't really interact with them much because they bought out my contract from Chase.

We have been with Nationstar Mortgage not by choice, but because our loan was transferred to them. We bought our property in December of 2013 and received a mortgage reduction due to low taxes shortly after. Today I received a letter that my mortgage will be $250 higher for the next year because I have deficient funds in my escrow/impound and they were not able to pay for my taxes even though I paid for them. Not only do I have to pay $1600 in funds that they were careless to take care of, but my mortgage will be back to my original payment after that. Somebody really screwed up and I have to pay the price.

I have been looking to refinance any way to get a lower rate, and Nationstar were the ones that kept sending me information on refinancing, so I inquired about refinancing my old mortgage. I didn't have a problem with them, and when I needed them, I'd give them a call and they're there to thoroughly answer every question. They were terrific, and I would recommend them.

My mortgage was sold to Nationstar from Countrywide and they notified me that they were taking it. Their mortgage professionals were absolutely great. There was one lady that if I own a business and if I had to hire someone for public relations or HR and she was available, she would be one of my top choices.

We were originally with Bank of America for our home loan and, as per our original loan terms, we were paying half our mortgage on the 2nd of the month and the other half on the 16th. BoA then sold our loan to this company and now we keep getting notices to pay or the foreclosure process would start, all because we are paying THE SAME WAY we did when we went through BoA. We were told that IN NO WAY was Nationstar allowed to change any part of our original loan terms, which includes payment dates and payment plans. Come to find out, they want us to call a 3rd party to set up partial payments. No, thanks. The less people that have my account information, the more comfortable I am.

We recently refinanced our home loan with Nationstar/Greenlight, which was a great experience. The quality and timeliness of the agents (**) with whom we worked were very much appreciated. We highly recommend this company and these agents. Thanks!

Nationstar was already my mortgage provider and so I gave them first shot at refinancing. They've had a better rate, which was my personal factor when I was looking for a lower monthly payment. The original person that I spoke with was probably the most professional, knowledgeable person I've ever dealt with on any transaction that I've had. She gave me an answer without hesitations to anything I asked. Everything was initiated over the phone or online. I was able to work with them personally during the physical closing of the mortgage where they sent someone to my place of business. It was the least imposing mortgage refinancing I've ever done by far. I've saved quite a bit of money every month with Nationstar, which allows me to do other things with my family.

One of the things I liked the most about Nationstar is that I got an advertisement about bi-weekly payments to pay on my mortgage a little faster. So it groups it all up so you have an extra payment at the end of the year, and I really like that. I never received anything from my previous mortgage company on that. It's a benefit. I know that it's another company that does it but the fact that I get advertisement for the bi-weekly payment, and even rate reduction, is awesome for the company to do. I've been so happy with Nationstar. I had a lower interest rate since refinancing. I don't want another company so I surely hope they don't sell off my mortgage. In my experience, they're one of the best mortgage companies to use.

I had avoided Nationstar's overtures re refinancing because I did not believe the process could be as simple as presented. I was wrong. The process lasted two weeks, no cost to me, and I now pay much less monthly than I have for eight years. Also, the representatives, **, were helpful and responsive. I was fortunate to work with two professionals on an otherwise confusing experience.

Don't trust the positive reviews on here. They're written by paid actors. My mortgage was sold to Nationstar by Bank of America. I immediately looked up the company and saw reviews of how terrible their service, customer support, and website was. I also saw the lawsuits brought upon Nationstar. I immediately refinanced with Quicken. My mortgage was paid off a month ago and they won't send my large escrow check to me. They're sitting on it probably to make interest off of it. I was given conflicting information from different customer support people about my check being sent, not being sent, dates the money cleared, etc. That's when I could get through to anyone. They won't send my check in anything with a tracking number or bank wire. They're straight up liars. Do everything in your power to stay FAR AWAY from this company!

Nationstar has been our mortgage company for several years now. We inquired about refinancing because we wanted to do a cashout to do some home improvements, energy upgrades, etc. We've looked into a couple of providers and were hoping that the process would be easier since Nationstar already had our loan and knew that our payment history was good. We still had to do all the paperwork and send appraisal and everything but the interest rate was good, so we just kept it.

I would just like to take a few moments to say how awesome it was to work with Mr. ** and Mr. **. I actually had fun through the whole process. These two Gentlemen know the Process like the back of their hand. More than eager to help when you most need it. I don't want to get carried away but if need to Refinance then try and get these two to guide you through the Process. I'm sure they have other qualified personnel as well!! I wish I had heard of Nationstar Mortgage sooner. I'M JUST SAYING!!!!

Ok, called on 6/5 to find out why I couldn't make a payment online, rep said because account was 4 months behind so I needed to make 2 mortgage payments. She said as long as I paid by eom I would be fine so on that day I set up a check dated for 6/26 for the 2 payments. On 6/27, I checked the account online and saw payment wasn't posted so I called. Was told that the due date was 6/15 for the 2 payments and the account was in an active foreclosure and the payments were in "suspense." I spoke to a sup and advised of situation and that rep never gave that date and I want call listened to because I would have dated for 6/15 if she would have said it needed to be by that date.

My mortgage was with Countryside at first, and then they sold it to Nationstar. Their interest rate led me to inquiring about refinancing my old mortgage with them. Their mortgage professionals were very good. When I first called, they helped me out and made me understand everything I needed to know. That's why I decided to go with Nationstar. They provided good guidance with the refinancing options and since being with them, I've had lower payment. It was a good experience.

This was the easiest, most efficient refinance I've ever done. I was kept informed and helped every step along the way. I only had to give my information once and they arranged all 3 signings on the same day! I would definitely ask for this team if I ever need a mortgage and will recommend them to anyone.

I have tried many times as a struggling homeowner to modify my loan. Nationstar has turned me down each and every time. I was out of work for 10 months and fell behind on a payment not to mention all the rest of my bills. Nationstar has done nothing to help - they call and want money. They email and say their company cares. They send letters saying they are taking our house. We just need our payments to be 400.00 to 600.00 less and not be underwater. We met in person with a rep from Nationstar at the Urban League of Seattle on June 6th, 2015. The guy we meet with told us we met all the criteria needed to do this. He understood our situation and WHAM - we get denied.

My loan was sold to them from Ocwen loan which was the worse nightmare you can ever think of with Ocwen. And pour salt on an open wound they sold loan to Nationstar. You have long hold time from Nationstar. Reps are not knowledgeable, will hang up on you, tell you that you a supervisor will call you back but don't hold your breath, it will not happen. It already bad enough they have accent and you can hardly understand them. I know they are stationed in India. This is really sad. How can you help me when I can understand you and you act like you can't understand me and you tell me anything to get me off phone.

NationStar Mortgage far exceeded my expectations. They came in before all deadlines. And when I called, they answered without having me go through the mundane computer system.

We started the refinancing process in Feb. 2015 and have not gone to closing yet. Have been passed off to multiple people and provided multiple copies of documentation time and time again. After reading reviews on here I am very scared about the whole deal never getting completed. If I would have known I would have never started the whole process. Our mortgage is already with Nationstar so I thought the refinance process would be seamless. Not so. I get prompt responses but it seems like it is a different problem/excuse each time when asked about getting the loan to closing. I am very worried about the whole thing. Our credit has already been pulled multiple times, so I am apprehensive to start over with another company. We just want to be finished.

We had our mortgage with Nationstar and decided that we’d refinance our loan there. We didn’t have to do so much paperwork and the process didn’t take long. Most importantly, they helped lower my mortgage.

Nationstar bought my mortgage from Pulte. A few months later my bill went from 1800 to 2600. They claimed that they bought the account with a negative balance, which wasn't true. I offered to show them all statements, and they told me I had to take it up with Pulte, even though Pulte no longer has my account. I contact Pulte and they talk. Pulte confirmed that I had no negative balance when Nationstar bought the loan. Nationstar and Pulte exchange information and promise it will all be fixed. This happened right before my deployment overseas.

Since Nationstar has taken over my mortgage my monthly bill has come later and later and now I don't receive one. I get a letter stating my payment is late and I have to pay a late fee. I tried calling and have gotten recordings to someone overseas that I can't understand and claims they don't have authorization to access my account... I'm gonna refi with someone else because I have tried to contact Nationstar about that too and have gotten recordings. Terrible terrible experience. I tell people to run away from this company.

Nationstar took over my mortgage. They sent me a number of notices, but I just responded after the third time. My interactions with them are all very good, except for some outfit out of California that actually found the notary to come sign the papers. I had a pretty rude person on the other end of the line. But other than that, everything else went very well.

Awesome, awesome, awesome... my experience with the individuals who saw me through the loan process were kind, considerate, knowledgeable, and made me very comfortable with the process... I highly recommend Greenlight.

My experience with Nationstar so far is outstanding. The mortgage professionals are absolutely wonderful. They tell us who they are and are as sweet as can be. They were able to lower my payment for about $50. The only problem I've had is when I had to redo my payment, I wasn't able to do it online because of my computer but I'll try it again.

Being with Nationstar was pretty standard. Everybody was pretty on the ball and got things done quickly and expeditiously, so I have no complaints. I'd recommend them to a friend.

Nationstar took over the mortgage I already had. The refi saved me about $600 a month. It's been very good and they were very professional.

Thank you for making our home refinance easy and pain-free! Our experience with your companies was a pleasure. ** were prompt and very professional. Again, thanks for making this a easy experience.

I'm happy with Nationstar. The last transaction I had was a quick one, which I loved. Usually, these transactions take a while, but mine went quickly. They didn't need much information as they already had mine. Their customer service is excellent so I will recommend them for sure.

Nationstar Mortgage professionals were really great. Guidance we received during refi was awesome. Every little thing was emailed to me. It's really good and went smooth. We were able to get off of the FHA Loan and pulled out a little bit of money. I would totally recommend them. They were awesome and I would do it again.

I received an offer to refinance in the mail from Nationstar. I called on Tuesday June 23 and spoke to ** and he told me that he would run my credit and call me back in a couple of hours. He has yet to call me. Today is Friday June 26. I have left him several messages. He has never returned any of my calls. He even says on his messages that if he does not return the call in 24 hours I can call his manager. Guess what? He does not return calls either. Then I spoke to someone named ** today who promised to return a call to me by the end of business. It is now 6:30 p.m. Rates are rising. Do you really think they want my refinance business? It just really makes me angry when professionals lie to consumers!!!

Great experiencing with procedure, worked with ** and **. Kept up on problems regularly via phone and Email. Wonderful talking to a person and not voicemail.

My observation regarding Nationstar's processing of our refi was they put some attention regarding our call, gave a good response to my husband's call and expedited our refi.

** were very helpful and patient throughout the process. I would highly recommend Nationstar and these two associates in the future to friends and family. Thank you.

My experience was very positive, received orientation and appropriate information in a clear way, from the moment I made the first contact to the time of closing. Thank you.

This was much easier than I expected.

I got good service from Nationstar. They are excellent.

I imagine this group like 'the boiling room' high energy, enthusiastic, but they are for real. They made it happen for me after trying for a long time with different companies. And the best thing was I did not have to spend a single cent. ** were excellent and extremely helpful. They explained everything and walked me all the way.

They handled my refinance and cash out as professionals, and in a timely manner.

Nationstar was great. It was fast and easy - I recommend them.

We are having the worst experience with Nationstar Mortgage. We are paying off our mortgage and called and were told by ** that 152,956.02 was the payoff amount, the same on our statement. So we sent in a check for 152,956.02 and they cashed the check on 6-16-15 a day before the grace period was up. Then they told us we had to pay another amount and now wants 1,400 dollars more. Then we were charged a late fee and it was not late, and then they put a foreign lady on the phone who just kept repeating herself over and over saying the same thing with no help and no regards for what we paid, and not knowing because we did receive an answer on our email from the person we talked to of anyone as they did not email us back when we asked for a payout number.

I've been very satisfied with Nationstar. Everything that they said would be available to us and how the process would go was as we were told and there were no unpleasant surprises, which is a good thing.

Nationstar bought my previous loan. They answered phone calls right away and they got everything well done. We closed within three weeks of the time that we started, so things went pretty fast and smooth. However, I just today learned that they ended up short-paying my property tax on my mortgage. It was a positive experience up until today.

I have to say everyone I dealt with was very nice and professional. The only problem was it took a little long to go thru the process of getting the approvals. Overall I am satisfied.

The online refi process was easy enough, but I had to redo the paperwork way too many times, which resulted in over 6 months in ongoing delays before it got done. The people I interacted with were great, online and at the closing. I would recommend doing it this way, but would suggest the process, at least in my case, took way too long.

I have been with Nationstar since I refinanced with them in approx. 2001. I have been so dissatisfied the whole time. It takes forever to get a live person on the phone, they don't give a prompt for CS. I got a recent letter from them concerning a review of a loan modification pointing out a clause in the agreement of waiver of rights. Is this concerning one of the several lawsuits people have had with Nationstar notifying me I have no rights per condition of the lawsuit? Please advise as I don't understand.

I had frustrating issues with Nationstar. My refinancing was already underway with Nationstar when they acquired my loan from my previous lender under the current terms instead of the newly offered refinance terms. This caused great confusion among all the departments I tried communicating with & seemed to slow down refinancing process. My calls were frequently passed from one department to another with no satisfactory results. Also, I was very angry to find out that Nationstar charges excessively high fees for making either a phone payment or an online payment. This was not revealed to me at any time during the refinance process. A customer should not have to pay a company just to be able to pay their bill!

For the last 2 years Nationstar has billed me for insurance to secure their loan. The property is fully insured by Farmer's Insurance. 3 times in the last few weeks Farmer's Agents have faxed and written to Nationstar. Last year, for months I attempted to rectify this, until finally I spoke to someone in India who said that the property is a condo and therefore a new "code" needed to be entered into a system and all is fixed. But this year it's the same deal. They buy insurance, send me a bill which is simply a fraud. The last helpful person from India gave me the direct phone number... which turned out to be an opportunity to win a Caribbean vacation. Obviously, I'm fed up with Nationstar!

We refinanced our house two months ago and were very pleased with the service and speedy response to each and every detail. We couldn't be happier with the results.

They made the refinancing of our home quick and easy. Thank You so much.

Everything went fine with Nationstar. I was pleased with the service and it went along smoothly (‘cause I’ve had in the past when refinances a lot of this and a lot of that). I have recommended them already.

Nationstar bought our loan from Bank of America. Refinancing with them made us enjoy the benefits of getting a shorter term and a lower interest rate. Their mortgage professionals were also great. We didn't have any problems. Any question we had, they answered.

It was a seamless refinancing experience with Nationstar. They were able to lower my rate. Although I think they just need to be a little more clear in their communication of who you're gonna be dealing with on the mortgage of your house. I got a cold call from somebody I was supposed to be dealing with, but had no knowledge of it because nobody told me about it.

This was a most pleasant experience. The representative were very helpful and completely explained the process. This was definitely time well spent.

I really appreciated the fact that the appraisers and closing agents came to my home at a time that was convenient for me. I did not like the fact that I had to fax some of the same documents over and over and over and over again! All of the contractors that assisted in this process were very knowledgeable, competent, and professional. Kudos to you for screening and providing this level of professionalism and service! Again, my only complaint is that I had to provide the same information multiple times. At this point I am happy with NationStar Mortgage company. However, I would like a telephone contact number that I could speak to a real person when the need arises. The prompts on the phone do not offer this service. Please consider correcting this issue.

Nationstar bought my mortgage. They took care of everything and lowered my payments.

The entire refinancing process was truly a mess. There were constant delays and mistakes in the paperwork resulting in several changes to loan documents. My dissatisfaction continues as our Escrow/impound account was never properly connected to our loan, which meant the insurance was not paid and almost resulted in the property not having insurance. I am still not certain this has been handled. I would not refinance with Nationstar again nor would I recommend them to anyone.

I paid for the subordination fee in the amount of $250. To BofA, and your Company charged it to the refinance fees. I have tried calling ** and left many messages and still have not heard back. On his recording he gives his supervisor's name and number, but is no good.

They are the best. It is the easiest and fastest refi I ever did, and I got a great rate.

The refinance with Nationstar was fine. The regular customer service, if you can't handle it online, you can die in line waiting on somebody to talk to you. Customer service is slow but I've never had any major problem. And they were able to lower my payment.

Nationstar gave me a great rate on a refi loan for my home. They were able to set up signings with me and my wife even though I was on the opposite side of the country at the time. Process was fairly smooth and pretty timely. I would recommend Nationstar.

I worked with ** and ** recently. They were so helpful and always there when I had a question and would get back to me quickly. I felt really confident knowing that ** and ** were there for me and very professional.

I'm a renter for this property and was offered a cash-for-keys and I accepted. I took off of work for 4 days to remove everything from the property, and start cleaning the place up and get ready to turn over the keys. 4 days before we're supposed to turn in everything it got cancelled and I haven't heard anything from Nationstar or solutionstar. I went above and beyond what they want. I even wrote letters to them and telling them everything but not 1 person has contacted me. I hope someone sees this and they make contact with me soon.

Refinancing with Nationstar was pretty good, smooth and straightforward. Communication was fine. Getting hold of somebody wasn't difficult.

I thought the process went very well and extremely quick.

Very unreasonable amount of time to refi. Numbers kept changing for closing costs, to our disadvantage.

Nationstar Mortgage has been my mortgage company for 9 years. I had received an invitation to refinance, and I definitely wanted to do that because my interest was a little high. It was very nice to get that down. The mortgage professionals were awesome. They were very helpful and very knowledgeable. I dropped my payment almost $400 a month so I would definitely recommend them to a friend.

All employees with whom I had contact with were exceptionally knowledgeable. They communicated well every step of the way. The follow through was amazing. The experience was unbelievable. I would recommend them to anyone.

Thanks to **, Loan Officer for excellent customer service. He was very informative, phone calls were returned within minutes, never too busy to assist which showed that he cared about his client, and caring is very IMPORTANT!

I was terrified refinancing. I had no idea what I was doing, and these people were wonderful. They answered all my questions very professionally. And they made me feel comfortable. I know if I had any question they would help me.

When my husband and I chose to refinance our mortgage through Nationstar, we had multiple issues with communication. Several times we were asked for information that had already been given - to the same person. We were also asked for things such as bank statements without an explanation as to why they were needed. When I asked someone why they needed these things, they fumbles over the answer and had to get the information from someone else. I did not get the impression that the folks we worked with were very organized or really understood what they were doing. On top of that, we were told multiple times, by representatives of Nationstar, not to make a payment for April but then received multiple phone calls FROM NATIONSTAR, telling us our account was past due! Overall it was a very disappointing experience in customer service.

I had loan agent that work very hard long with me. The agent was well inform with any questions I had for him. I will recommend Nationstar to anyone who is looking for a mortgage company.

Nationstar contacted us for refinancing and were very cooperative and helpful. We had some circumstances that were hard for them to deal with. We were teaching in Thailand at the time, and we had to communicate via Skype. That made it somewhat easier but we're back in the United States now. That added some complications that were not normal for every transaction. They told us our refinancing options. It was very accurate, very thorough, and they were very diligent. We’ve had the benefit of shortening the period of time refinancing our loan with them.

Although confusing at times I thought that all in all it went well!

Right from the beginning from applications (Nationstar) and Greenlight (approval) the two women I dealt with were wonderful. Both ** couldn't have been any more nicer and professional. I would recommend to anyone.

While it took longer than anticipated from December to May... but I was pleased with the outcome, and overall I will be saving $300 a month.

Was very happy with my two loan agents **. They made things so much easier refinance.

Started the loan process in January 2015, but didn't close till May 2015. Have $2,000+ in unused escrow supposed to come back to me. It has been 2 1/2 weeks and no sign of the escrow money. If I owed Nationstar $2,000 I would be hit with late fees and penalties.

Nationstar constantly calls and emails harassing about monthly payment prior to the late payment date. I receive multiple calls at the beginning of the month approximately one a day plus emails regarding mortgage payment. I even spoke to a representative once and said the payment was not late until the 16th and it was already scheduled thru my bill pay, and she insisted on wanting to take a payment over the phone! We completed a refi with them as well (Greenlight) and it was an absolute nightmare. Things were incorrect. We were told different things from different employees that were not on the same page. Took 3 months and docs were incorrect when notary came out. Such a horrible experience. Definitely not the company I would recommend or choose to go with ever again.

I was impressed by the professionalism of the people I worked with at GreenLight Loans, and their helpfulness in getting everything to work. I am still a bit upset that my final interest rate was higher than what was originally quoted, by more than a full percentage point. It did feel a bit like bait & switch.

** was an excellent mortgage broker.

It took over 3 months to close and fund the loan. Utterly ridiculous. People acted like they did not know what they were doing. I was asked for the same information more than once.

Loan officer changed term of mortgage without telling me. Closing costs were double what I was quoted, again never told me. Closing agent was unorganized and clueless. I had to sign the same papers three times. Closing took 3 months.

Great service and people. I recommend!!!

I am very satisfied with the refinancing except for the time it took to get this accomplished. Now I am wondering if your right hand knows what your left hand is doing. I arranged to have the payments automatically taken from my checking account and got a letter from you congratulating me for doing this. Then I got a letter stating that you were sending me a coupon book for the payments and that I would be responsible for sending in the payment monthly. I have always had automatic payments and have changed the amount with my bank and thought it was all set up. Next, it was my understanding that my homeowner's insurance would be paid by you, but I got billed for this also. Please tell me if I need the coupons and if you are going to pay the insurance in August when it is due.

I have had issue after issue with Nationstar. I have spoken to many different customer service reps and they have all been terrible (claim to add notes to my acct & never did, recommended I canceled mortgage payment & then I was penalized for it, supervisors promised to call me back & NEVER returned calls). If there was any way to change mortgage companies.. I WOULD!

I'm very unhappy on how long (4 months) it took to do my loan. It had to be signed twice. We had to make a house payment during the loan which we was suppose to have 2 free months not to pay. We had to pay a closing cost which we were told we didn't have to pay. We never got called back when the loan was actually done so we had no idea it was done. At 1st it started out good but after 4 months and having to do things over, and having to keep sending things in, and all the things we went thru, we weren't happy by the time it was over. My son is refinancing his home and advised him not to go thru you guys because of our bad experience with you.

The bank sold my loan to Nationstar Mortgage and was able to shorten our loan length, the biggest and the best benefit since refinancing with them. Plus, the Mortgage professionals were very professional, very helpful. I would recommend them to a friend.

I've been with Nationstar since 2009. So glad I've only had to speak to them twice -- once to get acct. #, 2nd to refinance. Says a lot... I never have to call or be bugged by a company. That's absolutely great service to me. One-and-done service is what I expect.

Closing Coordinator with Nationstar was inexperienced. My Cash out refi was underfunded. The Processing Manager did not return phone calls or respond to emails. It was not a great Mortgage Loan experience.

For months and months I have tried to work with Nationstar concerning a loan modification. Always the same response (when I was fortunate enough to get one which was not very often) "Your modification is in underwriting, we will let you know." Or, they would come back time and time again requesting the same paperwork that I had sent them SO many times! Months and months of lies, while telling me there was NO chance of going into foreclosure. Lies! A months after their latest lie I was served with foreclosure papers! This is after losing my husband. They have totally ruined my life!!!

The staff who assisted with the mortgage were very helpful. Only 1 concern -- How could there be a lien after all of the refinances completed with Nationstar in the past?

It went well at first with Nationstar. I was totally upfront that my next mortgage wasn't going to be taken out for the month of May. I kept checking to make sure there wasn't no order to put in for them to debit my bank account. They turned around and took the money out of the account. Until I checked my account on a Saturday - I called and left a message anyway even though I knew it was going to be closed. Then I called back and they said it could take 30 days to get the money back. I sent the request and show proof that it did come out of my checking account. They sent the check back except for $70, and they also sent me a check for $14,000 that was addressed to me but not made out to me.

My experience was great. Was scared to try to refinance because of credit rating. My worker was so helpful and explained everything step by step. My life style has improved because of my worker. Thank you very much.

** who helped with our refi was easy to deal with and I was able to reach her with questions. The process went very smooth.

I was dealing with Greenlight Loans and they made the process go so smoothly and easily. No hassle. I am a single homeowner and the process was unbelievably simple. I would rate them 15 on a scale of 10. They went above and beyond for me. Thank you Nationstar Mortgage and kudos to Greenlight Loans.

My mortgage was with Bank of America and it was acquired by Nationstar Mortgage. I have always made my payments automatic on the 1st and the 15th of each month. It was set up by BofA for free. Now I am trying to get it set up with Nationstar and they want to charge me a setup fee of $295.00 just to set it up and a $5.42 transaction fee. What a RIP-OFF. Four years I live in my house never late on my payment until now with this nightmare Mortgage CO. And the customer service manager that I spoke with OMG, very dissatisfy.

Nationstar bought out my mortgage from Freedom Mortgage a few years ago. During the transition the old mortgage took my last payment and never sent it to Nationstar making the account past due according to Nationstar. When I explained what happen Nationstar had the nerve to tell me I need to take it up with Freedom Mortgage. How does that make sense when you are now in control of my account? I am currently on trying to get a hold of Nationstar about my escrow overpayment and have been on hold for 18 minutes. Not to mention this is my third time calling about the escrow payment and every time I get thru they tell me they're sending the payment out, but I have yet to receive it and here it is June already. Oh great. Looks like they hung up on me after being on holding for 20 minutes.

From the beginning it seemed that there were too many people involved. I had received an email from someone looking for personal information about the loan process. There was no telling who it was on the email. Come to find out it was a division called a Greenlight. Then I would get all my info in in a timely manner and would always wait for answers. They would ask for updated info on a weekly basis (pay & W-2 Info as if they lost it??). The process on closing dates was absurd always changing and still looking for updated info from me. At the beginning I told them and was assured that I wouldn't have any out of pocket money. NOT TRUE. I was blindsided and had to pay. I have closed on refi loans before. This one was the worst. I could go on but I think you will understand how I was treated and how I feel about this company.

I just refinanced my home with Nationstar Mortgage through Greenlight Loans and was very impressed by the courtesy, professionalism, and competence of the staff all the way through the process. ** was my first contact who started the process and was able to lock me in with a very low interest rate. ** walked me through all the paperwork and over a few hurdles that always seem to crop up when applying for any mortgage. They were both wonderful to work with and made the process go smoothly and quickly. I would definitely recommend Nationstar and Greenlight loans.

The time to get back to me for a question I had was very good. All of my questions were answered. Every person I talked to was polite and fast with the answer.

Excellent communication with Nationstar representatives. They always informed me as to where they were at in the process of refinancing. I would definitely recommend them to others.

Nationstar makes a certain cable company and big bank look good. I have never had such a run around by any company before. Even after the close date and time was set; I got a phone call 14 hours before the closing telling me the close had to be put off. Nationstar was behind on getting other accounts funded due a someone overlooking those accounts. It had already been 7 weeks and I was told there was nothing wrong with my account. One time someone was off because of a death, no ones covers for them. Another time I was told one of the credit companies had a different birthday for me, but that never came up before. I was told it was in 3 different departments to be checked. It is their forms, it is their software, it is their people, but it takes that long to verify their paperwork??? Phone calls not returned when I was told they would be.

I stated to my loan processor several times over the course of refinancing my loan that I wanted to set up my payments on a bi-monthly basis. I was NEVER advised that Nationstar does not accept payments on a bi-monthly basis and that I would have to use a third party to accomplish this. This third party charges $299.00 to set this up and charges $5.00 per month to administer it. It is actually an "accelerated payment plan" where the payments are made every two weeks and thus an extra payment is made each year resulting in a faster loan payoff. I am very unhappy about all of this.

The mortgage company staff members do not listen, they hear what they want and they treat you the way they want to. You are at their mercy, I feel for anyone who must work with them. All of the agents have very lacking customer service skills. I can provide names and only spoke with 2 or three agents that seem to actually care over a two year period. I was lied to and told that my BONY mortgage was under review and as long as I made the next three months payments I would be approved for a modification. Then I got turned down due to "Default was not eminent."

Nationstar made my home refinance fast and easy. They gave me a great rate and thoroughly answered all of my questions. Greenlight Loans came to my home making the closing process very quick and convenient.

** is very knowledgeable in walking me through the refinancing options, very prompt in calling & emailing me back when I have questions. ** shows more support & assistance on the closing day.

I've had a real good experience with Nationstar. I just obtained a new loan and it was very, very fast to process. They're very efficient and outstanding.

The timing was excellent and staff very knowledgeable.

I have not had the best experience. I have been calling 10+ days and talking to customer service about getting my release of lien paperwork. Nobody has called me back. Every single person says they are going to escalate the issue and get me the paperwork, But one week later, I haven't received anything. I have sent emails, and still no call back. I lost $240 of my own money taking off work to be on the phone 7 different times in one day, waiting for the paperwork. The first person I talked to that day said she would email, and still nothing.

It was a great experience working with Nationstar. Very quick and easy to refinance with.

On June 4th I received a notice of delinquent taxes. I called Nationstar and got an auto-attendant request to email a scan of the notice. I did that and received no response. Today I am trying to resolve it again and for *seven* hours have tried to get someone on the phone to help me. I'm officially angry.

We hesitated refinancing because we thought the process would be so awful but to our surprise it was wonderful from beginning to end and we locked in a great rate and our payment went down by 15% a month.

Nationstar and Greenlight Loans worked with me closely to get a lower rate on my mortgage and the extra cash for home improvements I needed. Their assigned people on my application stayed on top of it and communicated what I needed to do to help. I would definitely recommend Nationstar Mortgage and Greenlight Loans to anyone looking for a new mortgage or a refinance. These companies are interested in the customer and it shows.

I am very pleased with the refinance process with Nationstar/Greenlight loans. I would highly recommend to all my friends and family. Very helpful and great rates for mortgage!!!

They are customer service oriented and very cordial and efficient. They are a pleasure to do business with and keep you well informed at every step along the way.

All involved were informative, efficient and made the process painless! I was kept involved during the entire process and all of my questions and concerns were addressed and answered.

I had a high interest rate so since Nationstar was my current mortgage company at that time, it was for ease that I chose them to do my refi since I didn't want to go through giving other companies this and that. However, I thought the guy I worked with was a jerk and I can't believe that guy works there. He's condescending and just didn't listen. After the refi, my mortgage was cut by three years but has same payment as before. Overall, Nationstar is a great company to work with but everything was kind of impersonal.

I have been very happy and satisfied with my experience. Mr. ** and Mr. ** worked hard on my refinancing and did a very good job. They did everything in a timely manner and were very professional. They kept me well informed. They were very friendly and courteous and polite. They come highly recommended. They explained everything to me. It was a pleasure doing business with them.

Refinanced this loan with one from Quicken Loans. Naturally we had over payment of the account and Escrow. The idiots keep sending checks out in both our names even after providing them with documentation from the divorce they requested. Oh if you have to do business with their "Research Department" you're screwed. Nobody in Customer Service knows that it exists. No real person to deal with only emails that may take up to 4 weeks for a response, and even then it's incorrect.

Nationstar has been great and responsive. They call me all the time and kept me updated. I think I got a good loan with them so I'm satisfied with the whole process. The two guys who called me were polite and courteous. Overall, Nationstar did a nice job so I'd recommend them. They reduced my interest rate and closed it quickly.

Nationstar reps were friendly during the time we had our refi with them. We were very happy with the interest rate and how professionally they acted. They didn't mess around and quoted us with an interest rate that we were happy with.

Nationstar was great. It was very easy to go through the process, I had very little to do, and it was quick.

Nationstar contacted me and asked if I was interested in a refinance on my rental property. I said, "if the numbers looked good I would." I was told not only would I save $100 or so per month but I would also cut 3 years off by going to a 20 year loan. I said, "Great. Let's do it." A year later I received my monthly bill online with an added $500. When I inquired about it, I was told that they didn't figure in the school tax for escrow. As a result, I had to come up with an extra $500 per month for 12 months to catch up. Could you afford that? It was a struggle for me. Were they incompetent? Or did they cook the numbers to get my refi?

My original bank sold off my servicing to Nationstar and they became my servicing bank for escrow and homeowner insurance. They sent out letters saying I was qualified to refinance and they made an offer that sounded interesting. I had no issues with the person that took my application. However, the mortgage processor was having problems getting the Good Faith Estimate right away. There were also several modifications that had been done and it seemed like I was getting modifications to Good Faith Estimate every other day. But the guidance I received from them was good. They didn't leave me with any questions when I was on the phone with them. More importantly, I was able to get lower interest rates and a shorter term. I've had no problems with them and they seem to be a fine company.

I love how they and what they did. They work fast and with no delay. They always communicate with me at all time. I will recommended this company. Thanks.

When we refinanced it was a long, drawn-out thing. I thought it would be something quick when we did it over a phone call. But basically it went pretty smooth. I just signed a million papers before it was done with. I can't really complain and it couldn't have been any better by anybody else. The lady that came out and did all the paperwork was very nice. She went over and explained every detail of every question that was on all of the papers. She did great and couldn't have done a better job. And then the next people on the phone that we talked to were all good. It was time consuming but everything went fine.

My two mortgages were acquired by Nationstar at interest rates of 6.8% & 10%. For YEARS my partner and I paid electronically on the 16th of the month and were NEVER late. My partner and I separated and agreed I would buy him out. I contacted Nationstar to refinance the two loans to one in my name only. Greenlight started the process in December 2014. My credit score was in the mid to high 700's. When they pulled my credit report I was told I had items in dispute on my credit report that were causing an automatic declination with lenders and I needed to have the "DISPUTES" removed. I called and wrote to all three credit bureaus who confirmed there were no items in dispute, only dispute comments and they would remove them. I had written confirmation from all three bureaus.

I bought my house last year and it was financed through a bank. Later on, they transferred the loan to Nationstar. When I refinanced, I did it through Nationstar as well. The refinancing process was organized, easy, and smooth. Everything only took 5 days total to foreclose. It was able to lower my interest rate and my mortgage insurance, so it was great. I was satisfied and I would recommend them.

Nationstar is a horrible company. At every opportunity they will charge you a fee and cause you to give the loan lots of attention so not to "miss" something. Yes, they charge us Property Inspection fees, and for what reason we don't know. We always pay our mortgage five days early using a reoccurring payment from our bank account. When our house was rezoned (20 year old house never flood zone before) to require flood insurance. Nationstar was quick to take out back-dated insurance on our behalf changing our loan payment. After that they found every way they could to charge fees. This company is being charge with a Class Action lawsuits. They even have their own website!! I believe those who went online to give this company a five star rating are fake! Who does that!

I like my new loan from **.

Nationstar bought my mortgage. I was getting stuff in the mail from them so I decided to try refinancing. Overall, very smooth transaction. This happened just recently and I haven’t had my first bill yet, but so far so good.

The two girls from Nationstar that I dealt with were right on the money. They took care of everything quickly and politely and if I got slow on the job, they'd give me a little kick so I would recommend them.

I have been trying to get an appraisal to get remove PMI from my mortgage for the last 6 weeks. My loan was sold to Nationstar from Wells Fargo a couple of months after I got it and Nationstar's customer service has been without a doubt the worst I have ever received. I won't rehash or recount all the other horror stories of long holds and totally clueless CSR's. Instead am going to focus on the issue at hand. In a nutshell, I received an inheritance and am planning to pay down my loan to get out of PMI (I put down 10% and have been paying an extra $500 a month in principal for almost 2 years now). Additionally, home values in my neighborhood have gone up about 10-15% since I bought the house so I want to get a new appraisal and pay off the delta between what I owe and the amount to get out of PMI.

I would give Nationstar the best rating all the way and would recommend them to others!

Mortgage professionals from Nationstar were really nice. We did the refinancing over the phone and then a man came out to the house afterwards to have me sign the contract. I understood everything about my refinancing options and they lowered my rate.

Refinance existing mortgage. Very satisfactory outcome. Greenlight personnel all courteous.

The first person that I spoke with was very informative while the second was only available by email which is negative. When it was time to actually sign the documents, she doesn't explain anything so I had requested a follow-up with her. But I appreciate the pretty quick service and process and the fact that they didn't require a whole lot of information from me. My payments has been higher but I'm at 16 years now. Also, it's a plus that I didn't have to pay for 2 months. I've actually recommended them.

The staff from Nationstar were very helpful and signed everything well. I would text questions and they responded and answered it promptly. They knew what they were talking about. I was very pleased with it.

I refinance with Nationstar in January for a lower interest rate. My existing loan was already with Nationstar and when I was notified that I could get the lower interest rate I applied. The re-fi went fairly smoothly but down the road I realized my insurance (which they demanded that I increase) was not in my impound account. My insurance company had to fax the declaration page to them 4 times in as many months before they finally acknowledged that I did already have a policy in effect and their kind offer to buy me insurance with another company was not necessary. I know my insurance agent and didn't want a policy with a company of their choosing.

I refinanced with Nationstar and they were able to take almost 2% off my mortgage. Great interactions. Everybody was helpful in discussing my refi options. I'm a little slow on the internet and they even helped me on that part. It was wonderful and I would highly recommend them.

Nationstar was wonderful and I've never had an easier process. Quick, easy, no hassle. Very professional people that understand my concern regarding confidentiality.

My mortgage was sold to Nationstar after the Bank of America fiasco. I never had a problem with Bank of America or the previous company, Countrywide. Nationstar has been terrible! After the 8th call I had with them I was finally able to talk to a manager who assured me I would get no more annoying calls or emails when my payment isn't due until the 16th (they want it on the 1st) and today I got another email and another call! This is 8 months in a row, day after day. I've paid my mortgage on the 16th for 13 YEARS Nationstar, the date that is the "before" day on the statement. You are not going to get the payment one day earlier no matter how many calls and emails you make. I told your manager that if I received one more call, I'd change mortgages companies. Today I'll begin that search. You should be embarrassed by your poor service, lack of employees that can understand what clients say, and just overall total incompetence.

We are very pleased that we recently took advantage of the FHA Streamlined Mortgage Refinance offered by Nationstar Mortgage LLC/Greenlight Loans, it was just as advertised. We offer our thanks and highly recommend **, the very knowledgeable mortgage professional who worked with us through the initial application process answering all of our "dumb" questions, and most particularly **, our closing coordinator who guided us through the approval processing and made everything happen correctly and on time. We are of retirement age and are very careful of our resources while having limited internet and business services in this rural area, and this year 153" of snow to hinder our driving to town for groceries or property records. They, however, were very supportive and worked with us to bring everything together. With their help our retirement will be more secure and enjoyable. Thank you.

The agents were pleasant, knowledgeable and concise! The process went through smoothly! Everything was great EXCEPT the $500 debit card promised by Nationstar if we closed by 2/1/15. We finished and signed by the 28th of Jan. The closer interestingly did not close until after the 1st! We never got the card! This turned out to be a fake offer! Very disappointed by this!!!

This time around, it was much better than my first time with Nationstar. I had a good experience.

I started the refinancing process in December 2014. I already had a mortgage account with Nationstar. I was told the process would be easy and completed quickly. I made my first new mortgage payment June 1st. The process took over four months to complete. Wow, not what I was expecting but it's finally final.

Payment is due on the first. Calls start coming (several times a day) on the second.