Mr. Cooper Reviews

My husband liked everything about Nationstar Mortgage and was shocked that it was for real. They did it faster than we thought we would go through. He’s done it before, and it didn’t pan out but this firm didn’t do that. He was thrilled about it and made this year good. Its better rates lowered our rent a little bit and it was a lot to me. He would definitely recommend it, and so would I.

Nationstar was my mortgage company and I decided to refinance with them since it seemed to offer a seamless transition. I personally wanted do it because the interest rates were better than when I initially bought my home. They did a fantastic job, I was able to get lower rates indeed. I didn't have any issues with them. Everybody I worked with was very knowledgeable and they were very helpful. They were all very good and everything went as planned.

We had a loan with Bank of America and it switched to Nationstar Mortgage. We actually refinanced with Greenlight and they were pretty good - friendly customer service - and I like it. They were able to reduce my repayment years from 30 to 15.

I figured that I'd get lower rates if I refinance my old mortgage so since we were already with Nationstar, we refinanced with them. It was an excellent experience and the team was very professional.

I was happy with the overall experience but had problems with the fact that the previous loan escrow balance was used to pay a portion of the loan fees. I was not told this would happen. Also, we had to refinance because our mortgage payment was increased by over $160 per month and the only explanation I could infer was Nationstar failed to pay the PMI and was trying to catch up. This was not fair and was not our mistake but forced us to refinance our loan.

Our refinance was handled in such a professional, simple manner. It was such an easy transaction that enable us to save on our monthly payment. It was almost too good to be true! But it was true. I would recommend Nationstar for any mortgage needs.

I have no complaints with Nationstar. Always very helpful. I have recommended them to friends. Very pleased with everything.

Nationstar has been very helpful in making sure we had the best interest rate and helped us refinance with minimal fuss. We didn't think we needed to do anything, but the Nationstar employee was very knowledgeable about our mortgage and the best way to refinance.

Nationstar and Greenlight were fine. They did respond right away when I emailed or called. We appreciated that.

The Nationstar loan officer who did my loan, did a wonderful job. She did the actual leg work in getting the documents. It was a good experience.

Hassle free, nice, and very professional. Nationstar and Greenlight are my current servicer so I just inquired with them. They had an offer for me and I took it. Their guidance during our discussion on refinancing options was very helpful. It was what I needed for whatever needed to be done. Since then, I was able to get rid of the PMI payments. I very highly recommend them.

Although we received a significant number of refinance offers from various companies, the offer to refinance with Nationstar mortgage and being able to use the same lender was a very rewarding experience. The entire transaction was seamless and the majority of the prep work was done remotely, via email and phone conversations. An assigned notary public came to the residence, on time and with proper credentials and identification, and the entire execution process was at our convenience and took less than 1 hour of our time. For homeowners looking for an easy and convenient way to execute a refinance on their existing mortgage, I highly recommend the team at Nationstar mortgage.

My mortgage was sold to this company about a year and a half ago and it has been the worst experience. I can not say a single good thing about them. They will raise my monthly payments but not send me any notice or statement and then charge me late fees because I didn't pay the increased rate that I didn't know about. When I have called to discuss this issue there were no apologies, they never offered to take the fees off, nothing. I wouldn't wish this company on my worst enemy.

Nationstar has always been fair. I have never had a problem with them in the last 5 years. Their Greenlight division for refinancing is incredible. One of the best financial customer service I have ever received.

We were already NationStar customers when we decided to refinance our mortgage last year. The agents at NationStar were wonderful in answering all of our questions and making the refinance process as smooth as possible. We were able to get a little extra for a much needed vacation and to pay off some higher interest credit cards. Since refinancing we have been able to put more money into our retirement accounts and have extra funds for those unexpected things that always come up.

After our loan was transferred to Nationstar a couple of years ago I thought they would just be another bad mortgage company. I was wrong!!! After the 1st year they contacted us for a refinance. They took us from over 6% down into the 4% range. Saved us lots of $$$!!! Their customer service is tops!!! The whole process was made easy and now our house will be paid off sooner and less money. Thanks for being such an awesome company!!!

I refinanced with Nationstar Mortgage when the rates went down and was happy with the results. My interest rate declined and I went from a 30 year to a 15 year mortgage for less than the 30 year loan. I found the person assisting with the loan both helpful and courteous.

Called to find out why I was getting ebills. The person I talked to had to ask my loan number 3 times and the chatter from other employees was annoying. Then he put me on hold for a few minutes and when the gentleman came back on the line he asked what the mailing address was. Surely he had that info in front of him. I finally hung up without the problem being resolved.

Having had my mortgage overseen by three different mortgage programs including BofA, I have had excellent results with Nationstar. I mortgaged the house to cover several credit cards my wife maxed under early stage dementia, seeking lower interest. Then the first mortgage holder was able to lower interest from 9% down to 6+%. Then when BofA took over, they took no opportunity to rewrite mortgage before selling it to you. Your rep was able to lower it to current level under the Obama plan, and I am very happy with the result and service you provided.

I had an okay experience with Nationstar. There was nothing special. I got my money as expected.

Jeff ** and Michelle ** helped me with the whole process. About a year or so ago I started to refinance but the people I had helping me made me so angry and upset that I almost refinanced with another lender, but with the time and effort Jeff and Michelle took to explain everything and to take me by the and walk me through it I stayed. These two people are an asset to your company and should be recognized as a team that has the company's interest and the client's interest at heart and puts both way out in front.

I didn't choose Nationstar since my second mortgage was sold to them. But I've been very happy with them compared to my prior lender. They replied quickly to email inquiry about refinancing. I actually spoke with a real person which was nice for a change. I hope my loan stays with them until it's paid off.

Refinanced home - had very positive experience. The staff was very helpful and knowledgeable.

The staff you gained from the Greenlight Loans team is much better than the legacy Nationstar staff. Seems they do a much better job following up and seeing the customer thru to the end of customer needs. While previously I was looking to take off to another loaner, the staff at Greenlight changed that around. Make sure you adopt the policies used by Greenlight!!! Do not, I repeat, do not force the Nationstar policies, customer service culture, and processes onto Greenlight team members!!! Adopt what they are doing as best practices. Nationstar employees were unhappy and we could tell over the phone... Thanks for making the improvements!!!

Nationstar really helped me with my refinancing process to fit my all my requests. Also very user friendly website for customers. All your staff has been very professional. Thank you.

Nationstar was excellent with my refinance last year. They were very helpful, and very easy to work with. Greenlight Loans was also very easy to work with. I would recommend Nationstar to my friends and family.

My refi of my existing account progressed very smoothly and quickly. Maybe even too quickly. I felt that my spotless mortgage history for over 18 years, coupled with my very good credit report should have been rewarded with at least another half or even three-quarters of a percent. I suppose I allowed myself to get swept up in the flow, when I should have insisted on further justifications of the rate and all other costs. What I am saying here is that the refi process with Nationstar was fast and professional. I just wish that I had insisted on representing myself better, even if it meant slowing the process down a bit.

I recently closed on a new mortgage with Nationstar through Green Light Loans. Originally I was contacted by Nationstar saying that it may be a good idea to consider refinancing. I originally was paying PMI and could maybe get rid of it if our house appraised for the correct value. The mortgage agent was helpful and got me to the next step quickly and efficiently. Eventually I did refinance and am now saving over $100 a month.

My wife and I have had our home mortgage through Nationstar for several years. Last year Nationstar called us and asked if we would like to refinance our home at a lower interest rate. Our interest rate dropped one and three quarter points and the fees were minimal. Today we are saving a couple hundred dollars a month all because Nationstar made the effort to contact us. Thank you Nationstar!

Nationstar mortgage has been great. They helped me bring my payments down and I am a satisfied customer!

We are so happy with Nationstar and their clear online accounts. The website always works and I never have to call to speak to anyone because the site and my account are so easy to understand, review, and pay.

I have had to call every month since December to find out where my statement is. Then no one can tell me why I haven't received a statement.

We have two loans with Nationstar at this time, recently refinance one of them, great to work with!

While I was satisfied with the process in general, it did seem to take a long time to complete the process since I already had a loan with NationStar and they had all my information which had not changed. Outside of the time it took (approx. 6 mos) I am satisfied with the service.

I was told by one representative that I could have a late payment reviewed and removed off a vom for me if I faxed in a written request. After doing so a new rep told me they could not do that. I asked to speak to a manager and they transferred me to a different department. I asked him to speak to a manager. He said no and transferred me back to the main phone number. I was on the phone for 47 mins and could not get somebody worth talking to on the phone. I hope to sell my house and never have to deal with your company again.

Nationstar has navigated my wife and I with our mortgage and a mortgage refinancing through these tough economic times. Nationstar representatives have been fair, knowledgeable, and very helpful. I highly recommend Nationstar Mortgage to anyone looking for a mortgage or a mortgage refinancing.

We find Nationstar Mortgage easy to work with and their website is easy to navigate! They offer great rates and we were able to refinance with minimal trouble.

I am very pleased with the services.

They have missed a payment and I took a month calling and do not solve my problem and I just have 3 months with them.

I recently refinanced my mortgage. Nationstar did a very good job of making the change and in keeping me informed along the way. In fact, they are the only company which was willing to work with me on a refinance.

So, I had a mortgage with Nationstar. On January 2, 2015 I paid this off, writing a huge check. I made the payoff after all of taxes and insurance were paid out through my escrow. On 1-11-15 my windstorm insurance lapsed due to non payment. Apparently, Nationstar Mortgage does not know how to mail a check to a correct address. They mailed the windstorm check to the right insurance company but to the wrong address. When the check came back to Nationstar, they deposited the money back to Nationstar on 1/8/15. Did they let the insurance company know? Nope. Did they let me the peon who had the loan know? Nope. So, I am fighting for my $1700 that is being held hostage by this HUGE many faceted company with billions of dollars. All I can say is thank goodness I no longer have a note with this company and I will never deal with escrow again. Hopefully, I will get my money back and be able to be insured once again.

I was able to refinance my house with Nationstar for a great new rate over the summer of 2014. For being conducted purely through emails and via telephone, the transaction went pretty smoothly. Of course there were some glitches due to distance issues. For instance, the appraiser provided the incorrect address on her appraisal, and it caused a hiccup in the underwriting process that took several days to resolve. However, that seemed to be more of a function of the telebusiness nature of this transaction.

It is very difficult to reach a person on the phone without having to go through a lot of menu options. They were easy to reach when we were refinancing, but when we have a question now, it is a lot more difficult. We can email, but it will take a couple of days for a reply, and if the reply doesn't fully answer the question, then it is still another couple of days for another reply. I do like their mobile site and have used that for basic information on our account.

The staff personnel that worked with my husband and myself were very professional and courteous as well as helpful. They walked us through the entire process and answered all our questions and inquiries in a thorough manner as well as punctual. We can access our mortgage information online and keep up with our escrow account as well. We appreciate your keeping us informed.

Nationstar Mortgage has an awesome app that I pay my bills with. I like their website because it is very user-friendly and I do not have call for assistance in obtaining info in my account. Good job!

Nationstar refinanced my home quick and easy! Their staff was pleasant and quick to respond. Very pleasant experience.

From the start to the finish Nationstar was there for us. Our loan officer, a gentleman named Thai **, kept us informed every step of the way and helped ease the loan process. It was refreshing to have such a dedicated individual overseeing our loan. We were able to close three weeks earlier than projected. Our experience with Nationstar was an enjoyable experience.

I had a mortgage on my house with GMAC Financing and then Nationstar had bought out GMAC. Everybody that I dealt with was friendly and fantastic. They were easily available when I needed a contact. Followup was terrific and it was a pretty smooth, pretty straightforward transaction. Any questions I did have they were able to get the information I needed. The benefit is I have a cheaper mortgage payment right now. Also I'm going to be selling the house so I went ahead and went from a 15 back up to a 30. They're definitely worth my recommendation.

Couldn't have asked for better service; everything went as planned. No problems!!

I had a mortgage with Nationstar but they let me know I could save money by refinancing and I did!!

Good experience refinancing.

Refinancing my mortgage with Nationstar was seamless and painless. They had all my information anyway so it wasn't a big deal. It was a refinance on the loan that they have bought from BOA. They were very good.

Loan officer fantastic.

Their customer service has been excellent. Easy to talk to, understand and fast.

Nationstar bought my loan from my existing lender, and Greenlight contacted me to do the refinancing. My loan modification that was done prior to Nationstar was not very good. When Greenlight got a hold of it, we shortened the years because the modification was 45 years on payoff versus 30 years. I cut it to a 30-year. The mortgage professionals did a good job during the process. It was a typical refinance but they were very gracious and supportive and got it all done. It was a pleasant experience.

My mortgage was sold to them. But for the refinancing I didn’t deal with Nationstar, I did it with Greenlight and they were the only ones that were able to help me. The people over at Greenlight were very knowledgeable; they answered every one of my questions and concerns, and that’s what made me move forward. Not to mention they have programs that my previous mortgage holder did not send out to us. It was an excellent experience and would recommend it to anyone.

We were through Nationstar Mortgage and Greenlight called us about refinancing. They were able to drop our interest rate for us and lower our payment. The mortgage professionals were very good and everything went well. They went through everything very thoroughly when I had questions. He had me look at stuff online and talked me through it at the same time. It was a no-brainer for me because we were through the same company, Nationstar. I've had all good experiences with them.

My mortgage was transferred from another company to Nationstar and I refinanced my mortgage to reduce the payment or interest rate. It was easy, professional and a pleasant experience.

My previous company sold my mortgage to Nationstar and my experience with them went surprisingly smooth. I considered refinancing when they called me, told me I could save a huge amount of money and that sounded appealing to me. They lowered the interest rate. The monthly payment is slightly lower but not the $500 I was expecting. However, the money that I was supposed to save, I really didn’t save because I had to purchase flood insurance. The mortgage professional that originally took care of the refinancing was great. I had no complaints with him. I would strongly recommend him to anyone.

My experience with Nationstar was fine. I'm satisfied.

I've been with Nationstar for a little bit and had to refinance because I needed to change the people on the loan. Everything was good up to the point that I actually sat down and closed. I'm sure it isn't a Nationstar employee that closed the loan, but they didn't really know what was going on. I didn't have a whole lot of confidence that I was signing the right documents, so it wasn't an overall very pleasant experience.

I'm happy, couldn't be happier.

Overall, I am content with Nationstar. Refinance was easier than I thought. Would like to STOP the phone calls asking me to refinance or other things from Nationstar.

Due to Disabilities, I was forced to leave the workforce and draw on my Social Security Benefits. In an effort to lower monthly expenses, a decision was reached to refinance at a lower interest rate and Green Light Loans (with the Parent Company being Nationstar Mortgage) offered friendly, casual and prompt Customer Service in a Streamlined Refinance that has saved me nearly $200 per month. Nationstar Mortgage also offers a Bi-Monthly Mortgage payment plan that would pay my loan off 8 years prior to the term of my contract. Being on a fixed income and funds automatically deposited into my account, it makes sense to avail myself of this money saving option and save even more cash. I am grateful to Nationstar Mortgage.

I refinanced my home a few months ago through Nationstar. It was a very good experience all the way around. The full process from beginning to end only took a few weeks. All of my questions were answered in a timely manner and the process went very smoothly. I would recommend Nationstar to anyone wanting to refinance or even take out a new mortgage.

I had a nice time refinancing my home with Nationstar. It was a pleasant experience and would do it again. They explained the process thoroughly and were precise with the process. I was not hit with any unexpected issues. I would definitely recommend Nationstar to anyone.

Good mortgage company help me cut my expenses with refinance my home.

Satisfied with my Loan Mortgage.

I found Nationstar to be reputable company that goes to great lengths to provide excellent customer service. The various people I dealt with at Nationstar in the refinancing of my mortgage were knowledgeable, reasonable in their assistance, and ensured that there were no problems. I particularly appreciated the customer service exhibited by Elizabeth ** .

Nationstar was able to refinance my rental property into a lower rate without any hassles. It took about 2 months but to reduce my rate of more than 2 percent was amazing. Their Loan Department was always in contact with me and was very helpful. I really appreciate the effort they took to help me in this particular situation. I am extremely grateful and am very happy with the end results.

Nationstar contacted me about refinancing. I had not thought about it, but it made a lot of sense. It saved me $100 per month on my investment property, thereby putting my investment in a positive cash flow situation.

Spent 30 minutes trying to get to right department to request loan modification papers. Finally got agent that said she would email them to me... she didn't. Had to call back again and waste more time to get the same thing done. I waited on the phone this time to make sure the email was sent.

Customer service has been terrific, timely, polite and informative. Website is easy to use and makes inquiries and payments easy.

I was able to refinance my home that I've had for less than three years and got an even better rate and a lower payment. In the process I also cut two years off of my loan repayment time. Nationstar's mortgage professionals were knowledgeable and very helpful. The whole process was completed from the comfort of my home, and there were no out of pocket costs from me.

Process was easy, though the rates were not the best in market. Responsible and professional loan agents.

The process for my refinance actually went much smoother than I expected. I called and within minutes I was approved... Although I already had my loan thru Nationstar, I was pleasantly surprised at how smoothly the refinance went. I ended up cutting my apr by 2% saving me $400 per month! Everyone was very quick to respond to my questions. Thank you! The only criticism I have is, I like to pay my mortgage weekly and the only way you allow this is to join into a plan that charges me to do this. I really don't think it is right or fair to have to pay someone to pay my mortgage. It is hard for us being a family of five to come up with so much money at one time. If we pay every week and an auto deduct done the money is gone, my mortgage is paid and I have no worries.

Nationstar failed to waive the late charges when the government shut down in 2013 and I didn't get paid. I emailed several times. Also Nationstar failed to send me invoices for about six months. They also continued to take out auto pay when I discontinued. Frankly, customer service SUCKS!!

The customer service is above average and they always search for the correct answers to your questions or request. Thank you Nationstar for being my Mortgage Company.

I had to deal with a refi due to divorce and they made the process smooth and did not make me feel like I couldn't manage on my own.

We refinanced with Nationstar early last summer. The loan officer answered all my questions in detail and to my satisfaction. He didn't seem to mind my added phone calls with even more questions and concerns, always being polite and thorough.

Nationstar drew property insurance premium TWICE from escrow account-once for former insurer Safeco and then for current insurer Westfield Insurance. When Safeco refunded the premium, I made a call to Nationstar and verified information as to how to restore the $3,122.00 to the escrow account. I put the account number on the check, and noted that it was escrow refund, but Nationstar mishandled the funds and applied $3,122.00 to the principal. I followed up with a long phone wait and hold to get this corrected. I am understandably upset.

We have been with Nationstar for several years. They contacted us to refinance and everything was easy and fast. I absolutely love their website and it is simple to navigate. We are very happy!

I don't really ever speak to anyone from Nationstar. I did refinance my mortgage with them because they contacted us. The people who handled our refinance were nice but took longer than they were supposed to. I had to constantly call them to get them ready to deal with our refinance. Once someone actually got busy the rest was easy.

Nationstar contacted me about refinancing my mortgage that I already had with them. They lowered my monthly payment and I'll still pay the loan off in the same amount of time.

My mortgage was sold to Nationstar and they have been great. I refinanced and the process was quick and easy. The people who worked with me were very understanding and patient. I would recommend using them.

I recently refinanced my NationStar loan. Their representatives were extremely patient and helpful and found me the best deal for me. My financial situation is much better. I would recommend NationStar to anyone.

Last year I spoke with several different mortgage companies about refinancing. I knew it was going to be a hassle and I dread doing paperwork, however, I settled on Nationstar to handle the refi and could not have been more pleased with the experience. They handled almost all the paperwork and even sent someone to My house with the documents to sign. I was pleased with the interest rate and the expediency of the process.

I had a wonderful experience, everything went well. I would recommend Nationstar, Shawn was the best. He was honest and was professional. He is the best.

Spoke to around 10 different customer service reps late last yr, regarding problems I was having with 2 different loans. NO ONE knew what they were talking about. Had to get an attorney to handle. Was promised call backs repeatedly, but never received one. Was given a different answer each call.

I recently refinanced my loan to lower my payments. I was kept completely informed. Thank you for making the refinance a wonderful experience.

For me NationStar is a new company. I didn't have problems with the staff, people working for your company seem knowledgeable and they are courteous. I am satisfied that they offered and approved a more convenient rate for my mortgage. I am not satisfied because, even though the new rate is better than the one I used to have, it isn't very competitive. You offered a rate about 0.5 points higher than the going rate the time I was renewing my mortgage.

I refinanced my home, the first title company you used dropped the ball. The next one never provided me with the deed of form signed by my ex wife, no matter how many people I talked to, no matter how many people promised they would get back to me. If I have a choice I will never ever be part of doing business with Nationstar!

We refinance our home with Nationstar. Antoine ** was very patient, professional, and help us. He was available when we needed and we are very pleased. I would recommend anyone who is thinking of refinancing or buying a new home to consider Nationstar.

We refinance our rental condo. Agents were very friendly and helpful. Closing was done in our home, all went very well. Thank you.

We recently refinanced our mortgage with Nationstar and have all good things to say! They were courteous, efficient, and very quick in their responses to our inquiries and in all aspects of the process. Thank you for a great experience!

I have my loan converted from adjustable to fixed rate and I received excellent services from all the personnel that handled my loan. They were all courteous and patient with me while collecting all the documents necessary to process my loan. Thank you for your good customer service.

I had a great experience working with Nationstar to refinance our house. We were able to fill out all the info via email or internet making the process very smooth and easy. The experienced loan officers were very knowledgeable and quickly responded to any questions we had.

Have had Nationstar Mortgage for several years. Then about 6-8 months ago went thru a refinance with them. They were very good in helping me get the lowest interest rate possible and work with me in every way to get it done....very pleased with this company.

Nationstar Mortgage loan originator Brandon ** talked with me and helped me set up a refinance on my 1st mortgage. I was able to payoff a 2nd mortgage at the same time lower my interest rates and monthly payment. The money I save each month will allow me to save enough to take care of whatever may come up around the house or pay off some medical bills. I would recommend Nationstar to any of my family and friends for their mortgage needs.

The process was a bit longer than hoped for; with some missed forms and duplicate signing. The notary was an interesting person and very intense about her job. There was one return trip to our home and many phone calls to the office for information. Everyone involved was patient and thorough even when my wife and I became a little frustrated. We were treated to a good result and a better interest rate when all was done.

I have had loans with more lenders than just Nationstar. They are courteous and polite. When I decided to refinance to get better terms they were efficient and competitive. I am happy to recommend Nationstar to my friends.

Nationstar has always made things so easy for us. Never had a problem at all! Before we went with Nationstar, we were with Bank of America. Let's just say I'm so glad to be with Nationstar!

I was wary about doing business with Nationstar. I had read their reviews, and they weren't good. I even asked the sales rep about the reviews and received what I thought was a reasonable answer: Nationstar was a terrible company that has partnered with or been bought by someone who was turning it around to do things right. All in all, our refi went about as smoothly as we could have hoped, and I would honestly recommend Nationstar if you were considering a loan.

When I inquired about refinancing, the Nationstar agent made the process easy and non stressful. I was able to lower my interest rate and monthly payments. Nationstar has excellent customer service.

Nationstar called me about refinancing. During our refinancing, I had very positive interactions with them. I went from a 30 year to a 15 year. They kept me up to date sometimes. At the beginning they were good. But then, toward the end, when it was time to finally close, they were lackadaisical. I had to call them. I have a second on it that had to be worked out too. I did everything they needed regarding that but the lender on the other side did not always do that. So it wasn’t anything to do with Nationstar, it was to do with the other people.

My mortgage was through Bank of America and they sold to Nationstar. Nationstar contacted me with some deals that were going on, and I thought it would be an opportunity to take advantage of that. Interactions were mostly by email and a few phone calls. I had been through a refinance program, a previous house that I own I had to refinance at one point so I knew the process and didn't have as many questions as some people that have not come through that before. They answered all of my questions and the guidance I received was great. They told me what all the options were these days and looked at the best ones and presented my options to me.

We decided it was a good time to reduce our term and it's easier to go with Nationstar, our existing lender, than it is to go with an outside lender. I would've gone to the lender I work for, but I can't yet. All we got from Nationstar was a very minimal reduction in principal and interest payment as well as a term reduction from 30 to 15 years. They did not listen to anything I said. I chose my title company, they did not listen or communicate that information. We only found out about it when we signed the documents and it took them yet another 3 to 4 weeks to close the loan. Unacceptable as it was a No Income No Asset loan. There's absolutely no appraisal. They had to verify and document nothing. No income on my husband's behalf, only that he was employed. No assets, no appraisal, nothing. It took them 45 plus days to do nothing. That is not good customer service. The first chance I get, I would be getting rid of them.

We had a previous loan with Nationstar. And it was an Interest Only loan. Nationstar had bought our loan from another company. They called us and said that we could get a lower interest rate with the principal loan. The process was kind of long for me. I have lymphoma cancer, and we've been trying to do a spend down so that we can afford to pay back the county assistants for some medical bills. I was just really frustrated with it. I took 7 months for us to get this loan process. I was ready to just throw in the towel and say forget it. Too much red tape. And every month they would send me a whole packet of thin sheets of all this stuff that they were doing.

By refinancing our mortgage through Nationstar we got a lower interest rate and our payments stayed the same. They were friendly, knowledgeable, and courteous.

I'm very happy that I refinanced but I wasn’t happy because they took a very long time... I don’t think they’re as knowledgeable as they should be. During the refinancing they tried to put things over on me and they couldn't because I knew more about closing than they did. Because I'm a paralegal for the last 30 years, I’ve had more closings than they have. But other than that they did a good job with the refinance and I think they could improve. The only thing I'm not happy with is when you go online you got to pay by the 10th, otherwise you got to pay extra.

I had a loan with another bank and Nationstar purchased my loan from them. Refinancing with Nationstar worked out pretty good for me. It was the best deal ever. I am saving almost $700.

I've been involved with Nationstar for the last 5 years or so and inquired about refinancing with them because I was trying to get the lower interest rate. Their staff were all professional and everything went just fine. They were communicative so it was wonderful. The discussion of the refinancing options was very concise and precise because all the facts that the lady talked to me were correct. They did a pretty good job. I have a lower monthly payment now. All the representatives that I spoke with were very courteous and responsive.

Nationstar offered to refinance a mortgage we had with them at a much higher rate. They were so helpful and got us remortgaged (even without the greatest score). Saved us $300 a month on an $80,000 mortgage. Nationstar rocks!

I had an excellent experience refinancing my property a few months ago. Everybody I dealt with was professional and very helpful. Thank you.

I have had good luck with Nationstar.

Great service, great online application.

I took way too long. Nevertheless, the staff was friendly.

NationStar did exactly what they said they were going to do, exactly when they said they were going to do it during the financing period. They continue to "stay in touch" after the deal is done, and are very concerned about customer service/satisfaction. What more can you ask for? I would recommend them heartily.

Nationstar worked with us to refinance our loan at a lower rate, reduce the number of years of the loan with lower payments. We have been customers of Nationstar for a number of years and have always had great customer service.

All of the people I dealt with for my refinancing were extremely courteous. They were also very helpful, it was also very convenient as they came to my house for closing. I was offered a good rate on the refinancing, I'm very happy to pay online and customer service is also wonderful.

Nationstar has been a great change from my previous mortgage lenders. They are very customer-oriented and work with you to find a solution that is fair to both them and you. My mortgage was bought by Nationstar and they were in contact with me to let me know what to expect and went to expect it. They have worked with me when I have had issues with the website or if I needed to stop payments. You aren't just a number with them.

I did pay for a form from my building mgmt. company and you were suppose to send me a check and I never received it. This does upset me and since mortgage rates are really low, I may refinance with another company.

Nationstar has been a very good mortgage company for us. Even through a refinance, they took very good care of us. All representatives have been very helpful and professional. Would definitely refer people to them.

Great experience. Everyone was nice and helpful. It was painless.

Nationstar helped us to refinance our loan and lower our payment drastically. They were very fair. They made the experience very easy to do. Everyone that we spoke to was very courteous and professional. They have many programs to help homeowners.

Recently completed a refinance with Nationstar Mortgage. Process was fast and simple, everyone was very helpful in getting through the whole process.

No other Mortgage Company or Bank has ever been easier to work with. I have tried several times with other Mortgage Companies or Banks to have payments taken out every two weeks. This is a big help for my family and my income situation.

We recently refinanced with Nationstar Mortgage and it was a very easy and hassle free process. Because we were already Nationstar customers, we did not have to jump through any hoops or gather tons of data to get approved. They simply asked me what I wanted in a refinance, I told them, and it happened! And it took less than 30 days. We got a great interest rate with a lot shorter loan term and our payments were still less than what we had been paying! The people we were dealing with were friendly and professional. Great experience!

I would recommend them to finance or refinance your loan.

Nationstar contacted us about refinancing our home loan to lower our monthly payment. They were easy to communicate with throughout the process and provided excellent service and information. We were able to drop about $200 from our payment each month! Thank you Nationstar.

I refinanced my house in 2014. I was very pleased with all the people that helped me during this transaction, they were very clear and they kept me informed during the whole process.

I have nothing but good things to say about them. Their customer service is exceptional and their website is easy to navigate. They work with you to figure out how to get you the best rate possible and are with you every step of the way. I had to refinance due to divorce which was already difficult. They were definitely there for me. I won't go anywhere else.

What can I say Alex **, Great Experience, easy to work with, easy to understand, A+.

Nationstar has been my mortgage provider for the last couple of years. Their customer service is excellent. Whenever I call their customer service department they are very helpful and courteous. My mortgage has never been in such good hands. Their website is very easy to use. Information is clearly understandable and up to date.

We are new to Nationstar, and very happy and satisfied with our experience. We have contacts that may be successful with Nationstar.

With refinancing my house this year, nationstar & green light loans helped me in every way possible, were very friendly & sincere. I even got a refund after the closing. Thank you.

They are the best company I have ever dealt with for home loans, fast and professional.

I'm very satisfied the way Nationstar deals with my mortgage and with my refinance.

I had an very good experience with my refinancing with Nationstar. I contacted them, and they pretty much took care of the rest. This is the first time that I really haven't had to speak to someone face-to-face. However, it went very smoothly and they scheduled everything around my time. I would recommend Nationstar and I will be contacting them again for getting pre-approved on my next home loan.

Have to admit it took longer than I had realized. After 10 months of paper work, emails and phone calls it finally happened. The people who I had spoken to over the phone was very polite though. THANK YOU NATIONSTAR FOR MY SAVINGS. My regret was I should have done it sooner.

Nationstar is a good company!

Lost job and wanted to find out details of my contract and make temp. arrangements. Went through 3 different people before I got someone who understood what I was trying to do and gave me the info I needed. The last person was very good. She took the time to listen and looked into my contract to give me the info I needed to know to make decisions. The previous group, not so good. They kept stating I needed to speak to another department, so they passed me back and forth. It was frustrating.

I like to pay my monthly payment on line... I just found out that if you pay it before the 9th, it's free of charges. After that will cost you 9.95... I think it should be free until the end of your grace period. Also paying by phone with automated services should be free. Other than that the customer service was okay.

From start to finish there is always someone available to answer any questions, and the online filing option saved us up a lot of time.

I have been nothing but pleased with my mortgage through Nationstar. My loan was originally through Countrywide Home Loans and when they went belly up I began paying it through Nationstar! They have a hassle-free online bill pay and above all they were awesome about approaching me to refinance. Usually I just throw or delete all the request to refinance because they seem to never work out. But Nationstar was determined to help me refinance my mortgage and lower my payment 201 per month!!! Awesome company!!!!

I was worried when my mortgage was taken over by NationStar. I have had a good experience and even refinanced with them because there were not any better offers out there.

Nationstar provided a stress-free experience for our refinance, from the initial application all the way through to settlement. They promptly and completely answered all of our questions and concern. We couldn't be happier with Nationstar and the savings they provided us with.

Nationstar is a great company. Superb service!

My mortgage was sold to Nationstar 2 years ago and I have nothing good at all to say about them. They have horrible customer service and I would not recommend them to anyone.

It took over 8 months to reprocess a refinance of my mortgage. After that, I called customer service with questions and never received a response.

The loan agent did a great job and performed on time. I normally don't respond to phone or mail solicitation, but the agent did a good job and performed on time.

I just refinanced my home through Greenlight Loans, a division of Nationstar Mortgage who previously held our loan. From the day I called to ask about refinancing to the day our loan funded, was only 43 days & that's including Thanksgiving, Christmas & New Years, so I have no doubt it would have been sooner if not for the holiday season. I worked with Randy ** to start the process and we finished up the loan with Eric **. They were both so nice to us. We had never done a refi before and we weren't sure what it was gonna be like. Well I can honestly say they made it so easy for us to do - I wouldn't be nervous to work with them again. Everything was done over the phone and through email. At the end they sent a Notary to my house with the closing papers so we could sign the documents. Everything was taken care of by them.

I found Nationstar Mortgage to be professional and very helpful during my refinance procedure. They were efficient and I find their website to be very helpful. I would highly recommend them.

A very easy company to deal. Always professional and courteous.

We secured our new home build via KB Homes with Nationstar. The process was fast and easy. No stress, even with our previous short sale. I've recommended Nationstar to multiple friends and colleagues.

My experience with Nationstar Mortgage was very favorable. In the beginning I had two individuals contacting me regarding a mortgage loan. Once that was straightened out - moving forward was a breeze. At any point if I had a question they would stop and explain what was happening or what the next steps would be. Because it was easier for me they tried to do as much as possible over the phone or by email. They were very accommodating even when scheduling my closing. Again, because it was easier for me, they sent someone to my job. Now I get my statements online and even pay my mortgage online. I would highly recommend Nationstar Mortgage.

I am very satisfied with online service. The information was aviary and easy to access. I never had to have contacted customer for any issue. The site is safe and security. That said - I give 5 star.

We recently refinanced our mortgage with Nationstar. We were very pleased with the way the entire process was handled. It took only a little over a month for the closing. We would certainly recommend Nationstar.

I refinanced with Nationstar last summer. The people I worked with were very helpful and always answered my emails promptly. What started out being a scary experience turned out to be a pleasant smooth transaction. I really felt they cared.

I have not been approved yet, but have been very helpful.

I originally called Nationstar about the H.A.R.P./H.E.L.M. programs, believing that it should be easier to work with my mortgage company, rather than bothering my Real Estate Broker. Wrong! My refinance took 7 months to complete... Look it up! It was a nightmare! No one knew what they were doing, could not understand the simplest of needs, such as I had gotten married so I was no longer "a single woman". Through giggles, yes, giggles, by Nationstar staff, I was told that the creators of my docs were probably confused because my spouse is also a woman. Texas still lives in the dark ages, clearly, but California has evolved!

Was refinancing my house with another lender and they had been working on it for two months. Nationstar took the application over the phone and funded it inside of two weeks. Guy kept me updated almost daily. Really nice transaction.

Obtaining our mortgage was a nightmare. We were not given current feedback. I kept asking when we could close 2 weeks in a row - I was told maybe next week. Then I was called and asked if we could close the next day. The next day I called and said OK. Then I was told I must close by Monday but couldn't close before Monday. I told her that didn't leave many options open so I guess I could close on Monday. This is just one specific incident but the majority of the process went about the same as this incident. :(

When I've had a question or a problem, they have been more than willing to research it and help me find a solution to my problem or get it corrected. When my problems that arise I'm able to get the solution in one phone call.

We are pleased with the service. We had many questions and all were answered. I believe the person I spoke with was knowledgeable with the process and it went in short order. Everything that we expected was done and we would recommend them.

I've been quite happy with my Nationstar Mortgage, and when I refied to lower my interest, it was pretty easy. And paying online is a snap, and very convenient.

Mr. Allen ** and Mr. Brian ** were very helpful and professional. They were great.

I have been extremely happy with my experience with Nationstar Mortgage. Their customer service is friendly, and efficient. The approval process was easy, and the people I dealt with made it a pleasure. When there was a hurdle to be jumped, they showed me how to jump up, and I got approved much faster than I thought it would.

Was having issues with online banking and help desk walked me through and corrected my issue.

Recently, Nationstar contacted us to help us improve our already great experience with them as a mortgage company. They let us know we could reduce our loan down to 15 years and lower our payment. We worked with a really great team of folks there to get this done and they made the experience so easy - it was unbelievable. We have always been happy with their service but now even more impressed with how much they care and want to help you succeed as a homeowner. Thank you Nationstar!

I am very happy with Nationstar Mortgage. My loan process was streamlined and the staff were very professional. I have already referred friends to Nationstar Mortgage.

I've had great customer service with Nationstar. I had to call several times for help getting my mortgage payment set up to come out of my checking account automatically. Each time the person who helped me was pleasant, helpful and easy to talk to and ask questions! The only thing I have to say a little negative is I refinance my home loan with Nationstar which is where my condo was finance with anyway. The person who I worked with originally was very helpful. At that time my concern was having any out of pocket expense. I was told with my record of payment history there would be NO money out of pocket for me. The refi expense would be worked into the loan.

Overall, I'd rate NSM as "meh." Their rates are middle of the pack, so no points there. The website seems to be aimed at people with poor credit or first-time home buyers, so I feel a little bit degraded when I visit. They get a point against for that. Fortunately, I don't have to visit often since my bank's online bill pay sends my payment every month. On that note, though, sometimes due to how the business days fall, the payment is not processed until after Nationstar would like for it to be. As a result, they sic their collections dogs on you, who hound incessantly until the payment is processed. Another (rather large) point against, the online system does not play nice with Mint, my chosen financial management tool, so I have to manually log in for updates rather than having these be automatic. A point against.

I have never worked with a group of people that kept me informed at at all times and was always available. It was handled professionally and quickly. I would rate everyone that had a hand in helping me topnotch.

I had a very pleasant experience when I refinanced my home mortgage with NationStar. The broker and Closing Coordinator were very helpful and pleasant. The timing of the closing was very quick and the process was relatively painless. I have been very happy working with NationStar.

Since renewing my loan several months ago I been having a problem with my monthly payments. I been with this company for several years. I always had my monthly payments automatically debited from my checking account, never been late on payments. Since renewing my loan i went through the same procedure to have payments withdrawn automatically monthly. I get calls on a monthly basis saying my payment is late. I was told they did not have that information about automatic withdrawals. I repeated this process three times. I was told every time payment was submitted to my account it was reversed. Hard to believe monies was always there.

I am glad my loan was transferred to Nationstar. Since I have been in businesses they have been very helpful and have recommendations for my home mortgage needs.

Nationstar has provided excellent customer service in every interaction I have required.

Very satisfied with this lender, open communications, no hidden agendas. Just top notch service, and a friendly staff to top it off. When issues arise and they always do, Nationstar is always there to lend a hand and help you see the light at the end of the tunnel. Kudos all around.

Everyone was on point and professional.

My mortgage loan was sold to Nationstar, so I had no prior knowledge of the company. I elected to refinance the mortgage rate after receiving a call from a representative. The staff was very informative, honored my request for a swift process and provided a notary to come to my home to complete the process. I've refinanced loans before and this went very smoothly and the individuals were very pleasant. Thank you!

I refinanced my mortgage with Nationstar at the end of last year. The process was very smooth and easy to complete. No problems and I now have a much better interest rate. Thanks.

I pay online and have been happy.

In general, I am satisfied with Nationstar Mortgage, although it took me more than a year my refinance process. The associate that at first guided me with papers didn't answered always my messages, and because of him I have to reinitialize again for one more point of interest in the mortgage.

Never had a problem. They are courteous, customer service is easy to access, never have gotten a run around. I am probably an unusual customer. I went through a bankruptcy (Chapter 11) and Nationstar stood by me the whole way and when I came out of bankruptcy, Nationstar immediately helped me lower my interest rate and monthly payment. I have heard some negative remarks on Nationstar, but they are like everything else in this world. They are what you make them out to be. But if you work with them they will or have in my case bent over backwards to help and keep me as a customer, even when I thought they might not. I would recommend them to anyone who is thinking of buying or refinancing.

Great service. They helped me lower my rate and number of years owed. Ecstatic about this opportunity. Thank you!

I refinanced my mortgage last year. The process overall was good. However, too many people got involved, constant turnover, paperwork was redundant… Received several copies of duplicated work & advised to discard 90% of what I received. Real wasteful. One minor annoyance - when paying online, if I wish to pay before the 1st of the month, I have to pay a fee. If I pay late, no charge. Doesn't make any sense.

Generally happy, but please stop calling my work number and bothering my employer! Also, I do not need to be reminded I have a payment to make!

Nationstar has an awesome website and online access, not only for accessing your account on a regular basis but also, when we had to go through our refinancing process, the e-document/e-signature process, makes it so easy and saves a lot of time not having to mail any paper documents, etc.

NationStar has been a pleasure to work with. Their live and well as online service is amazing.

Bad Refinance Experience. Poor customer service practices. Lack of professionalism.

We have really loved Nationstar Mortgage and their service. Any time we have ever had any questions we have always had a courteous person answer our questions. Using the mobile and telephone services are efficient and easy! It is refreshing to be able to make a payment and not have it be a hassle!

This was our first to refinance. Nationstar Mortgage along with Greenlight Loans explained everything with us in detail before signing any documents. My wife and I were kind of nervous at first, but the team that helped us with the process made us feel that they were doing their best job to get everything right for us. Excellent work from the entire staff. We would recommend Nationstar Mortgage to anyone that is looking to refinance.

We refinanced our mortgage in 2014 and I was very happy with the process, the daily communication and of course the savings Nationstar was able to provide by helping us lower our mortgage rate. We pay our payment online every month and the online tools and support make that very easy.

When you first took over, I had a lot of problems with auto take out to pay my bill and then I was told to do it online. Twice, you took out my payment from my bank account and then took out again when I registered on line like I was told. Caused a lot of problems with my bank. Now I write a check and send my payment in. Was much easier and less expensive with postage and such.

Nationstar's website is easy to use, and I have no difficulty making payments each month. However, when I needed to refinance, I had a difficult time connecting with the company contracting with Nationstar, and they were not as easy or flexible. They would not use email with me which is best for me, except for one person who was able to keep in touch with me. However, they would not consolidate my two mortgages even though that was the original request and did not tell me until the end of the process.

I have primarily dealt with Nationstar through their website. Everything is easy to find and it looks great. Thanks for your hard work. :)

Been a good experience after being moved over from one of the big banks. Refi was a piece of cake too.

It took a long time for me to lower my mortgage because my husband became ill. Thank to the help of your staff, they were very patient with me and never pressured me. I lowered the rate and I am saving a lot of money. Thank you for you assistance.

I have had mistakes made on my payments to Nationstar, and terrible Customer Service when I had to notify Nationstar of their mistakes, I received awful customer service. I then wrote a letter with many points made about this experience, and mailed it to the Head of Customer Service for Nationstar, but never heard anything back regarding my letter, and the comments within. In that letter, I summarized by saying that I would never recommend Nationstar to anyone due to the mistakes and poor customer service.