Mr. Cooper Reviews

I was very pleased with the efficiency in which my loan coordinator handled everything.

Representatives are knowledgeable and helpful throughout the process.

I received good service until I asked specific questions about the charges.

I kept having to deal with two people and not just one person. It was confusing at times who I should contact with questions. I also had to follow-up when I would not have a response for a couple of days. Phone calls were not returned in a timely manner. Voice mails would say they would return calls in 24 hours during the business week, but it may take 2-3 days.

My refinance via Nationstar went smoothly from start to finish. The team that assisted me provided wonderful customer service making the process painless and fast.

Happy to have been able to refinance my mortgage without any issues. Quick and easy.

Nationstar bought my mortgage and I refinanced with them as I thought it would be easier and don't have a lot of time to mess around. My goal was to lock in the rate before anything might change with interest rates. The notary they sent out was kind of rushed and not very personable but overall it was quick and easy. It will take effect October 1.

My mortgage was about to reset to a higher interest rate, they sent me a letter saying that I qualified for a refinance. I made the call, that call saved me 286 bucks a month. The process was smooth as silk, within 30 days loan was complete. My loan modification also went smoothly 5 years ago. Nationstar has been good to me. I hope they never sell my mortgage to another provider.

I must say that Rita really made me feel comfortable to begin refinancing process. He was always available to answer my questions... I had many. He was very friendly and he has good sense of humor. This was important to me because refinancing is a difficult time consuming process and Rita was very patient with me. Nice to talk to real person! Khristian certainly worked hard through the second phase of the process. Again, was easily contacted and ready to answer my many questions. Thanks to both for a relatively painless refinancing experience.

They were good to deal with.

My refinance experience was prompt, efficient and the staff were very helpful explaining the process. This was my first refinancing of a home so I had a multitude of questions. The staff were patient and quick to educate me. There were times I felt overwhelmed with the amount of legal forms but once I just focused on the bottom line pages things made more sense. Overall I was very satisfied with Nationstar and Greenlight Loans!

My loan got sold to Nationstar so I had mortgage through them and stayed with them to refinance. It was easy and the guidance I received was good. After the refi, my payment has gone down. Overall, it was a great experience with Nationstar.

We have been with Nationstar for 7 years now and have no complaints with their service. We recently just had our Mortgage refinanced and their subdivision of Greenlight Loans helped and walked us through it. I would recommend Nationstar if they want excellent customer service and fast responses!

When my loan was purchased by Nationstar, I was very worried based on some online reviews. 7 years later, I have not had any problems. I just wish there was an option for bi-monthly payments that would credit the first 1/2 upon receipt. If they allowed that, this would be a 5-star review.

I recently refinanced out mortgage loan. The folks at Nationstar could not have been more helpful! It was a pleasure to work with them.

Nationstar missed the amount that I was supposed to pay by 400 bucks. I also pointed out that my name was misspelled through the whole process. This could be a problem at some point. I was told it'd be corrected, but when the day of closing came, it was still there. Other than that, Nationstar has been very efficient. Valencia was very polite and responsive, and refinancing was very easy and fast to get done with them. Overall, I'm happy with Nationstar.

The loan officer that handled my account did not return calls in a timely manner. I called her supervisor and never received a return call from him. Tried to charge me no show closing when I was never told date of closing. Told to change my last name and never did.

My husband lost his job and I tried to work with Nationstar to help me save my home. I had a mortgage modification, which is supposed to finish this month, so I called them, asked them if they can help me out, and they were willing. So now I have a 30-year mortgage, fixed, and I'm happy that I can make my payments. Nationstar's professionals were all good to me during refinancing. Frannie was such a nice person, she helped me out and I am grateful. She walked me through everything and she told me they're going to give me some time to see if I want the option or not. She left it up to me if I wanted to go through it or not, she didn't force me into anything. They also gave me a grace period of a month to save money, and I'm happy with that. They helped me out very much, and I appreciate that. I've had Nationstar since a long time ago and so far, everything is good with them, no complaints or problems. I recommend them.

Very poor service. We did 4 mortgage refinance that were with Nationstar and all we were doing is refinancing their own loans and it took over 6 weeks to do. They were asking for significant paperwork 4 hours before closing.

Nationstar took over the original mortgage that I had. They showed a lot of interest in my refinance. I received about 5 letters of them trying to help me to lower my mortgage payment. I was well instructed on the phone. The terrific gentleman came and recompleted the signing of the closure. He showed me all the points, the dos and the don'ts, what I would have benefited from if I keep my own way of not accepting the options that he offered down the road can be, and the disadvantages and advantages. I really appreciated that. Instead of every year that my mortgage is going to go up, now it's fixed rate for the next 30 years regardless if the interest rate goes up. If it's going lower then I'd be sad but it's what I can manage at this point as a retiree. But I know that I can always pay in my principal to bring it down. I hope that they don't have to change another bank anytime soon.

Our bank sold our loan to Nationstar. When we contacted Nationstar to see about the loan and what we should pay because we never received any documents from them just the old bank that sold the loan. When we called Nationstar we were told we could not make a payment because they had none of our records or our account information yet and when they had our info there would be a package coming in the mail with all of our information on it as soon as I get all of our information that never occurred. In fact after 4 months of waiting they finally had our account information and wanted us to pay for the last 4 months all at once. Of course we did not have the money to pay it off all at once. Roxanne suggested we do remodification. 3 weeks into the modification our loan specialist was switched to Juan. We were told Roxanne no longer work there.

Nationstar purchased our loan and we refinanced with them since we wanted to lower our interest rate and payment. It went relatively well at the beginning when we talked to their mortgage professionals. But we had a problem at the end when they shorted us $120. Since the loan closed on the first of August, my wife sent our payment beforehand, on the 26th or 27th of July. She usually sends payment for the old loan before it is due. The bank received it and on the first or second, it was closed. It was faster than we thought and everything was fine.

Easy to work with. After closing, found some much lower interest rates. Will be looking to refinance soon.

I had a very good experience refinancing my home with Nationstar and Greenlight loans.

Handled in a very professional and timely manner. Follow up and data provided was most timely. Documentation was explained and assistance provided in processing the documentation as required.

My loan got sold to Nationstar Mortgage soon after I refinanced earlier this year. I just got a statement that said that $2,800 was sent on 9/1 to my county property tax office from my escrow for my 1st tax payment and I am in danger because I am now negative escrow of $2,800. Funny thing is, THEY ARE NOT SUPPOSED TO BE ESCROWING MY ACCOUNT. I called them and they told me they made a mistake (ok, fine) but it could take 6 months to get it adjusted. Really?!? It took 5 minutes to do it wrong. In the meantime, I will have an escrow readjustment (ok, remember, I don't have an escrow!) which will make my bill go up as they expect me to refund them the money. I didn't ask them to do any of this. Just take my Principal and Interest and leave taxes and insurance to me!

We tried to refinance a home with these people. We got nothing but the runaround for months! Endless requests for documentation. Endless delays. We had to nag them every single week for an update, and each time they demanded more info. It was ridiculous. And then, 4 months later, they turned us down. This was for a mortgage they already owned (they bought it from B of A). The new loan payments were less than the old ones. Didn't matter. DO NOT DO BUSINESS WITH THESE PEOPLE, YOU WILL REGRET IT.

The Nationstar people were very quick and they lowered my payments. Overall, the experience refinancing has been very good and comprehensive.

Carlo ** and Ed ** were very on purpose with assisting me every step of the way to get the refinance done. When the problem arose that I had to pay to get the rate I was quoted, and I was about to bolt. Both of them kicked in and made the necessary adjustments so that I continued with the refinance. Thank you for the great service.

Without question - this refi was absolutely the worst!! The whole process took over 2 months and was continually handed off to a new person every 2 weeks. Each had their own issues to work thru, taking more time. Then at the end, more hoops to jump thru with "conditions." Never use Nationstar Mortgage and Greenlight Loans. PAIN FROM START TO FINISH! Not that this will have any effect. They are so big, my loan doesn't matter to them. Besides... They are just too big to fail (or improve). Sound familiar?

About a year and a half ago, I attempted to do a refi and was turned down by Greenlight, which is associated with Nationstar. There was an individual that came over to do an appraisal and he was rude. But the Nationstar guy I worked with was nice. I wish I could have gotten a lower interest rate, but we ended up getting a 3.75. I was in an interest only for 10 years and now it's the principal. My original was way lower than what I ended up with 10 years ago and the county of L.A. messed up and long story short, we had to refinance. The only way we could keep this dump is by an interest only. I still owe more money than this dump is worth and I'll never own it.

Sometimes slow in getting info to me. Cost too much since my mortgage was already with Nationstar.

We had an excellent experience with everyone at Nationstar and always got our questions answered and everything was accurate and on time.

After shopping several lenders I decided to refinance my home loan with Nationstar since they were the current holder of the loan. After trying to work with them for almost 2 months to finalize the loan I now realize that decision was a mistake. The communication has been very poor. Customer service has been terrible and clarity, messaging and transparency in the underwriting and closing process horrible.

My parents were about to retire in a year so we wanted to refinance and move from an adjustable rate to a fixed one. We already have a mortgage with Nationstar and they were very good. Refinancing was very easy as there were some forms online. It all went quicker than we expected. Overall, it's a positive experience. We have a longer loan now but we do have a lower payment so that's good. The only thing I think when we got to signing the papers, there were some errors and miscalculations that had to be fixed. It wasn't a huge deal but there were at least a few forms that we had to re-sign because we have two houses. She came to our house and we didn't have to go anywhere. That was really nice and I appreciated that. It was very convenient and easy.

The only thing that I have an objection was the appraisal. I really don't think that it was necessary to take pictures inside my home. I just feel like it was an invasion of privacy. If I was selling and the home was cleared that would have been ok. Plus the fact that they found all of the low-priced homes in the area to add to the appraisal, I think they were all repossessions. John ** was really a nice person to deal with, really appreciate his help. He gets an A plus.

I have a good experience with the agents and loan processors that have dealt with for the past 3 years about. Thanks Nationstar Mortgage for your help!!

My closing check return was suppose to be 123.16 and I received a check for 5.17. I called Greenlight to inquire and no one will return my call.

I have had bad experience with startup companies in the past and involved with poorly managed companies. Nationstar has all the earmarks of either a startup or just a poorly organized and managed company trying to cash in on a fast moving cash in now opportunity. The questions ask seem like delaying tactics vs needed info. The salesman was very competent and effective, the rest of the group involved seem to have a hard time. The way I started judging the response was if something did not get done - I did not have to ask - just did not hear from anyone after promised response. Communications within seemed to be fragment or sloppy or just incompetence running amuck. It took 80 days or more to complete the transaction. Every excuse was used from blaming my response, to blaming the feds requirement, to acting surprised that something had to be done a certain way. So blame the state. Like it was something new - a surprise.

The handling of my Home refinancing was handled by Kelly **. Kelly ** is the reason I would recommend Nationstar for your home mortgage, or refinancing. She helped me have confidence that I was in good hands. She was always respectful, and kind, and very patient. She took time to answer all my questions, and my request. She kept me well-informed through each step of the refinancing, and made sure that I received all items that were sent out to me. Because of Kelly **, I have confidence of my Home mortgage through Nationstar.

It would be better if I had an explanation of the Nationstar's process earlier. When I understood what was going on, it wasn’t terribly bad. Once I became familiar with it, a lot of things went untold. I didn’t know there were other people involved until the very end. I wasn't expecting to receive a check from a certain company. I wanted to make sure it has something to do with my refinance but there were no explanations or anything of that nature. I wasn't happy with those type of things. It would have been well if someone inform or call me with the closing, and they didn't do a good job with it.

Everything was very easy & extremely convenient.

Sometimes when I talked to Greenlight Loan I ended to 3 or 4 people. Otherwise everything went smooth.

I thought the process was a little excessive (paperwork) since I was refinancing at a lower rate. However, the end result was a lower fair rate at a much lower term for about my current rate. Nationstar is a top notch lender which I would recommend to anyone.

I found Daymond ** and John ** to be very helpful and professional in refinancing my mortgage. They guided me through a lot of paperwork and were responsive when I had questions and continued to work to get me through the process of getting closed.

I couldn't be more pleased with Nationstar Mortgage. They are very professional in handling any situation that you have with your home. The people that work there are very friendly and considered to your problems. I would definitely recommend them to anyone that needs a service with their Mortgage.

I updated my bank information for the auto-pay feature I was enrolled in because I had switched to a different bank. Shortly after, I received a confirmation email from Nationstar CONFIRMING that my Auto-Pay was scheduled for 9/1/2015 and would be drafted every month from my Regions account (and they did show the last 4 digits of the account)! Only they never did. Then, when I inquired about the missing payment, they said they were 'unable' to find my account! I asked where they were looking for it since everyone else was able to find my valid checking account.

I recently refinanced my home loan with Nationstar Mortgage. The whole experience, from start to finish, was wonderful. Loan originator and processor were great to work with. Loan actually closed before due date.

Even when we have a 15-day grace period to pay the mortgage, Nationstar representatives start calling the first day of the month to request payment. Even without a history of late payments. Crazy.

Thai ** and Nikki ** were just great in all the service that they gave me.

Refinancing was processed efficiently and quickly - very satisfied. Thank you.

I refinanced to combine my first mortgage and a HELOC. I was impressed with the quick responses to my questions and the professional way it was handled.

Recently finished a refi on my home. All parties involved were knowledgeable, professional and processed transaction in a timely manner.

I had the most wonderful experience with refinancing. My agents were Melvin ** and Helen **. I had attempting refinancing three separate in the past year. Each time it failed. When I was approached by Nationstar I thought "Knock yourself out". I never expected to work, but my agents were able to work miracles and never lost patience with me. I can't get over what they were able to achieve.

I want to thank Nikki ** and Catrina ** on the refinance of my house. Nationstar has been a pleasure to work with, it made the process easy.

Nationstar has been very accurate, helpful and quick. They gave excellent service through their very good mortgage professionals. It was quick, there was no hearsay, no surprises, and no hiccups. What they said would happen, happened. It was exactly what they said our numbers would be, down to the penny. It was awesome and my wife actually is in the business so she understands it a lot better than most, so she's used to a lot of problems. And we had none! And since refinancing our loan we're able to take a vacation.

My loan was in default (30 days). I contacted a rep on 9/14 who informed me that unless I make a payment in excess of $3000, foreclosure proceedings would begin. FORECLOSURE, WHAT? It was only 30 days past due!! I explained that I was out of work for 6 mos and tried my best and when I found a job, it was paying 30k less than my previous job. I still managed to pay my mortgage on time but it did get behind 30 days. This rep told me that she doesn't think I can afford my mortgage. Needless to say, I hardly slept a wink. I called the next day on 9/15 and spoke to a different, VERY KIND rep (Diana). I was able to start a repayment plan that actually fits my budget. Things will be tight for a little while, but Thank God, we are able to keep our home!! Thank you Diana. You were very kind and helpful and that goes a long way!

Nationstar’s mortgage professionals were straightforward, and it was easy to do my refinance with them. I have a bit of debt relief since my refinance, and it seems like a fresh start. We have already recommended them.

It was a pleasure working with Regina ** and Tyrone **. They made the refinancing process a little less painful and it didn't take the loan months to process. I would recommend Greenlight loans to other customers.

September 8th I received a letter from Nationstar advising me to make a payment by September the 16th. On September 9th I called in and talked with Carla. For the last year I've tried to get in touch with my loan specialist Tobi ** who NEVER calls me! I am trying to do a loan modification since I lost my job and he never responds to me. Carla informed me I had to pay at least $850 by the 16th and that the $450 that I just sent them was in limbo. I asked her several times if my unapplied funds would apply on September the 14th when I make a payment. She assured me several times that it will "automatically" go in with my Payment.

NationStar is a horrible servicer. In May 2015, the servicing of my mortgage was transferred to Nationstar. Because I have two (2) houses on my property, I am required to carry homeowners' policies on each, plus I carry earthquake policies as well. For the 22 years I have owned my property, every servicer has paid the annual declarations from the insurers from the monies it impounded into my escrow account. That is, until Nationstar took over the account. This servicer first dropped the earthquake policies while it continued to impound the earthquake fees.

Nationstar Mortgage is a helpful company with awesome people. They guided me every step of the way and made sure I was happy with the outcome. I will use them again for all my mortgage loan needs and would highly recommend them to family or friends. Thank you Nationstar!

I called for a rate adjustment and was able to refi very easily. It was a fast and painless process. It was beyond my expectations.

Good customer service.

Nationstar started servicing my mortgage and they approached me into refinancing it. Their people were very good, attentive, and professional. The process was very quick, painless, and I got good service. I now have lower monthly payment.

I've just refinanced my house with Nationstar, which had recently bought my FHA loan from BA. Since I had a very disappointing refinancing attempt in the past, I was rather hesitant and skeptical. I have to say that from the very first casual inquiry call to Nationstar, till the very last stage, it was a very fast, efficient and positive experience! Everything went very smoothly and the closing was done within a couple of weeks. I'm so thankful I did make that initial call without any prejudice. It was well worth it!

In August I refinanced my home through Nationstar. I was extremely satisfied with the service I receive through Greenlight and Nationstar. They were on top of everything, timely, helpful, and committed to customer service. I would definitely use them again and recommend them without hesitation.

We've been with Nationstar ever since we bought the house in Georgia 8 years ago. We refinanced through Nationstar to lower the interest rate. In the course of the refi, I had spoken with several different people and they all were very polite and professional. They were there when I needed them and when I asked for them, they just took care of it. They were knowledgeable with what they told us and got us what we needed so I have no complaints. I got a lower interest rate and lower monthly payment which has helped us a lot. I wish they would take over my other ones. I've been overall satisfied from day 1 with Nationstar so definitely I'm trying to stay with them. I'm satisfied and can't ask for any more.

With all honesty, I would like to thank especially Jacob ** who understand how to handle and help Nationstar Mortgage customers who genuinely need help with their financial hardship. Also I would like to thank Jennifer ** who is a nonsense official who represent both sides of the equation. She is a result orientated representative who is meticulous and fair. Thank you both for helping... I only wish my interest rate would have been lowered from 4.75%.

The process was fine.

Communication between lender and refinancer was adequate. Appraisal was rewritten fast and easily. The process seemed to take a longer time than necessary but did proceed in a timely way. All in all, it was a good experience. Thank you.

Good. My refinancing went well because I had tried another. I tried Quicken Loans and they me through to me crap. So, since I already had Nationstar, I stuck with you people.

Our broker got us refinanced with Nationstar. We've been financed by them for years since and we recently refinanced. We've been going with them because we've always had good experiences with the company. We also wanted to get a lower rate and thought it was fun to do that. Their people were courteous, professional and very helpful. The one who guided us did a good job. He went back, got the numbers and came back. It all looked good and we went with it. The whole thing was fast. Patrick was good and John closed it. We had a notary come to the house, signed the papers and we were done within three weeks. Now, our mortgage payment is lower. We also haven't made our first payment yet - it's due on October 1. On the whole, Nationstar had been very courteous, professional and expedient so it was a good experience.

Nationstar is a great company to work with. Easy, quick service and way ahead of the competition. They definitely have joined the digital revolution. Unlike many of their counterparts. Bravo! Enjoyed working with everyone!

Your employees were courteous, timely and every aspect of the process was very easy! Thank you for making a stressful thing as easy as possible.

Really thankful with Nationstar, ever since they took over my mortgage, it's been great. Have no complaints about Nationstar. Thanks for helping me with my refinance.

It was a pleasant experience. They communicated and talk to you through all processes. All questions were answered any timely matter. It was a pleasure working with this company.

I have no complaints about the service I received from Nationstar. They were lovely people to work with.

I have my mortgage with Nationstar and they kept sending me emails so I finally called them to inquire about refinancing. Their mortgage professionals were helpful. And since I have a real estate background, I know how that works already so I didn’t need a whole lot of guidance. They tell me what they could do for me and I say, “Okay, let’s go.” Since refinancing my loan, we dropped my payment significantly. Overall, it was a pleasant experience.

Process went quickly and smoothly.

Worst experience ever! I am looking forward to the letter indicating our mortgage has been sold! Loan officer assigned to me is a joke - tells us 1 thing and then we get to the very end - says he never said that and does the complete opposite. He never returned our phone calls or emails. Am sure he received a commission on our refinance, but he shouldn't have. My wife and I should have received his commission check as an apology from Nationstar for the anguish we went through on behalf of this idiot! Began the refinance at the end of June - STILL, in the 2nd week of September, trying to straighten out this mess - TOTALLY created by, yes you guessed it, this idiot! HORRIBLE, HORRIBLE, HORRIBLE experience!

The loan process was easy. Website fantastic. Loan specialists were great.

Fast, friendly and easy.

I had a wonderful and outstanding experience with Nationstar. I had my mortgage refinanced with them because they provided good explanation of the process and it being simple, and also gave me a lower rate which amounted to significant savings for me. The reps clearly explained my refinancing options and were very helpful. Nationstar has thorough customer service and knowledgeable staff.

I would like to thank Jack ** and Linh ** at Greenlight Loans for their outstanding service in assisting me with my refinance. There were a few obstacles along the way and Linh ** took the time and care with incredible patience to close my loan. I feel very confident in their knowledge and expertise and highly recommend Nationstar and Greenlight Loans. Thank you again.

One word - Excellent.

I couldn't have been more pleased about the speed of my refi. The two associates I worked with (Matt and Colleen) were very speedy and efficient, and moved the whole process right along. They were quick to answer questions, and emails, and the loan went through without a glitch. Much faster than BOA which I used last time.

Nationstar made the process of refinancing my townhouse quite simple, even though I live and work abroad!! They guided, assisted and encouraged me every step of the way with personal service. They were always a phone call or email away when I had any questions. I highly recommend them!

I have been a Nationstar Mortgage customer for nine years. I recently wanted to refinance and received quotes from various companies. Nationstar was very competitive with their rates but despite them having closing costs higher than most others, I chose to stay with Nationstar for the number one reason that I always got awesome Customer Service. I am the only one in my circle of friends who can say that they love their mortgage company. I have had tough times when I wasn't able to pay my mortgage and Nationstar was always there to offer up solutions, not excuses. Nationstar always makes me feel like one of their valued customers, no matter my situation. Peace of mind is something rarely received from companies these days, let alone outstanding customer service.

Went faster than I thought it would. Everybody I dealt with was very nice and answered all my questions. Very smooth transaction. Thank you.

Nationstar had their process very well defined. I like how precise and short the process was. The loan officers are professional, knowledgeable and competent.

I'm really happy with Nationstar Mortgage despite all the negative reviews I have read. A big plus for me: they don't make mistakes in your mortgage calculations. I'm one of those rare people that checks every invoice and statement. And I know everything is computerized and so on and should be spot on, so I don't like to see even 1 penny discrepancy when it's NOT in my favor (multiply it by 12 months, 30 years and million people and you get a lot of money). Some mortgages would constantly make those 1 penny mistakes and that really annoyed me, BUT Nationstar Mortgage have never made such a mistake, or other calculation mistakes and I love that. Their online system is pretty intuitive, CS helpful, Refi took a bit too long, but they gave what they've promised. This is an organization that I would highly recommend and would work with in the future.

We had and still are having difficulty getting our questions answered. If we had it to do over again, we would have gone with someone else for our mortgage needs. We refinanced our loan with Nationstar thinking we could save time and money, as they were already our lender. However, we failed. We did not save more money going with Nationstar nor was the process easy and pleasant.

All was great until closing. What I chose was not followed, and it was everyone's fault but no one took credit. It was a refinance and paid off bills. Paid what I did not choose and did not pay what had highest interest. I have worked through it but it was a little less than good.

I have been contacted by Nationstar regarding giving me help with my mortgage loan refinance. I received mail and calls over the past 2 years. I allowed several callers to help me refinance with no success. When I received a call from Mr. Franklin **, I almost hung up on him. He insisted that he would be able to help me. Mr. ** spent time explaining the procedures and that he had the knowledge and persistence to get my loan reduced because Nationstar wanted to keep me as a loan service. I am most impressed with Mr. ** service, professionalism and persistence that because of him along with my loan servicer, Cindy, I was able to get a refinance. I can honestly say I am a fan of Nationstar. The only regret is that my loan calculation was increased one half point above the promised amount but I received a 3 point reduction in my loan. Thank you Mr. **.

Wonderful experience. Closing was quick.

Regina ** and Cindy ** are the best loan processors ever! My loan must have funded in less than 30 days. I called Greenlight Loans and was offered a mortgage loan with Nationstar and signed documents. Had an appraisal and then a Notary sent to my home. It can't get much easier than that.

My experience with Nationstar was great. The process was made simple and the representatives were very knowledgeable and helpful. I would recommend Nationstar to anyone.

I'm satisfied with my experience with Nationstar. Everything was straightforward, quick and simple. I also got a low interest rate, which was what I was really interested in. I didn't hear any options during the discussion of the refinance. The fellow I talked to said 15-year mortgages and so that’s what we went with. But later on during the whole process, I asked if there are any other options and then that's when they told me.

Nikki ** and Auturio were most helpful in getting our home refinanced. They made it so easy. It really was painless.

We are really happy with the loan refi Nationstar did for us. Thank you.

Our home loan consultant was very professional, answered all questions promptly, and was able to facilitate a very quick closing. All figures came in alignment with his original estimate.

We had shopped around for a little while and Nationstar had the lowest interest rates and fees. Refinancing with them was pretty standard and was what I expected. I knew what I wanted to know and the Nationstar rep gave me the information. We got lower interest rates and payments, and got into a longer term. The entire experience was easy.

I recently refinanced my home with Nationstar Mortgage/Greenlight Loans, and the majority of the process was unsatisfactory - ranging from a lack of communication, many delays, and, most importantly, the incorrect address on EVERY ONE of the closing documents.

I was originally with Bank of America. They were great and military friendly. I was halfway through the modification when my Mortgage was transferred to Nationstar. Then the problem began. They have had to have me resign my modification documents 3 separate times because they lost paperwork. Then they lost the Quit Claim Deed I sent in. They offered me a $1000 gift card for all the trouble, said it would be here first part of August. It's now September and it has never showed. Then on 2 separate occasions they have incorrectly reported payment status to the credit bureaus. You cannot directly call that department. After supposedly losing my emails twice, I finally got a supervisor on the phone to assist in correcting the issues. The second occurrence was almost identical to the first. I am about to the point I'll sell my house and get an apartment to not have to deal with Nationstar. Beware, and look elsewhere for your mortgage needs.

It took two months to refinance my mortgage with Nationstar. They already held my mortgage and offered a reduced interest rate if I refinanced. The service was horrible! Very little communication from the processor, Riz **. We went to closing twice and Nationstar didn't send the closing papers to the title company. Impossible to lodge a complaint. No one will call you back including Riz's boss, Robert **. All in all, a very negative experience and would not recommend this mortgage company.

From start to finish the Nationstar staff made everything SIMPLE!!!

Cannot properly appropriate my monthly payments. I have to constantly watch my account and call them on a monthly basis to get things straightened out. I have no escrow. They paid money out of an escrow account that didn't exist and left me responsible for retrieving the funds and sending them back. Then they misappropriated that money after I included a letter stating what happened and what needed to be done, and a copy of their letter summarizing what happened and what needed to occur. Now, they've increased my monthly payment to include escrow, which I never had and never will.

Nationstar Mortgage was fast and efficient. I was looking for a better rate from them because I knew the rates were low or better than what I recently had. Their mortgage professionals were very prompt during refinancing and I was really surprised we were able to get the whole thing done as fast as we did. I expected it to take a month or two, probably longer, to get the closing, but they were quick and thorough. It was also nice being able to do the majority of the stuff through electronic signatures so I didn't have to print things out. I didn't think I was going to be able to get out of my previous loan provider. The person who discussed my options brought that up as an option and explained to me everything. My option to just refinance wasn't worth it, unless we could get the home to appraise for enough that I could get out of the FHA. They also were able to drop my term down by about five years and keep my payment the same.

I had a home loan through Bank of America, and they sold it to Nationstar. Me and my wife felt we were paying a little too much for our house so once we found out about the refinancing that Nationstar offers, that's when we started pursuing refinancing with them. Interactions with the mortgage professional was wonderful, no bumps on the road. Everything went pretty smoothly. Chris was informative, kept us updated, and he stuck to his word. When the notary was supposed to come, he had all that arranged and he showed up on time. So whatever he said was gonna happen, happened.

We paid our monthly mortgage on time every month and they would return our payments. They told us we were sending too much yet we sent the amount stated on our monthly statement. Every month was the same thing, they refused any kind of payment and now have an open court case for foreclosure.

Daymond ** and Coleman ** were professional, competent and courteous in assisting with the refinancing of my home loan. Thank you.

I chose to have my mortgage refinanced through Nationstar because they knew how to do it right and they got it done fast. Everything was good and professional. They walked us through every step, so we had no problem.

I knew I didn't have a good loan and Nationstar sent me a letter so I inquired about refinancing. Their mortgage professional was wonderful. The guidance I received was excellent when discussing my options with them. I got better interest rate so that I can pay my mortgage off sooner. It was the best refinance I’ve ever done. I’d go through the same process again.

I made full payment of loan to close account, have proof including documents from bank. They state they did not receive it. I have sent documentation as requested and they simply tell me they have not received it. I don't know what to do.

So far, I have a good experience with Nationstar. I've been with them for about a year now and everybody has been courteous. One of the benefits that I got since refinancing with them was cheaper payment.

This was the fastest and easiest refinance we have ever experienced. We were always notified of anything needed and when things were scheduled i.e., appraisal and document signing. No hassle process.

I have been through many refinancing experiences and this by far has been the easiest and most efficient process I have been through. Amanda ** and all of the team were quick to answer questions, provide information and request what they needed from me. I wouldn't think twice about using Nationstar again.

Nationstar sent me a sheet telling me about how my mortgage could be reduced by a certain amount, and it was considerably lower than what I was paying then so I decided to refinance with them. It didn’t come out that low, and according to the company, I’d save as much as $200-close to a three. I only got $100, but it's okay. Their process was easy and straightforward, but the only glitch I’ve had was the payoff amount that was supposed to come back at the end. Also, they gave solid guidance during the actual refinancing process. I told them the length of time I wanted to get it closed in due to my school, and the rep made it happen. They were courteous, fast, prompt, to-date, and addressed all of my issues. I’m happy with the service.

Mr. ** was extremely helpful throughout the entire process. He explained things to me that I did not understand and he was NOT condescending which I truly appreciated. He responded in a timely manner. The experience was absolutely stress free. THANKS TO Mr. ** and THANKS TO Nationstar!

I had thought about refinancing for quite a while, but was afraid to take that first step. Had done the research on different loans and finally took that first step. The people I had to talk to, guide me through all the steps, were wonderful, easy to talk to, and explained all the options available.

My husband and I spoke last evening about our mortgage and we both decided I would call today. I was terrified to speak with someone about such a delicate topic, but I spoke with Juergen ** and all my fears were put to rest. Juergen is such a wonderful individual to work with, putting me at ease with his excellent service skills. Juergen, very polite and personable guy, I felt like we had been friends for years. We reviewed my options with great detail and came to a satisfying solution. My husband will be very happy!!! Thank you very much Juergen for your patience, understanding and your UPFRONT attitude.

I looked into refinancing my mortgage because the interest rate that I had was too high and I wanted to finish paying off my house quicker. Since Nationstar was my primary mortgage provider, I wanted to deal with them and have my refinancing through them. Their staff was professional, and they clearly explained everything. I had no doubt and I felt confident with the guidance they gave me. I got a couple of options and chose the one that I preferred the most. Everything was fantastic.

Nationstar did a great job with my refinance. They did an excellent job keeping me informed, followed up to make sure everything was going as planned, and everything went very smoothly. Both Amanda and Nayadet were helpful, friendly, and a pleasure to work with.

My mortgage was switched to Nationstar. They kept sending me letters in the mail about refinancing and I wanted to see if I could get a lower percentage rate. I called them last week to get in touch with the accelerator program because I was paying bi-weekly and it won’t let you do the same thing with the new mortgage. The mortgage professionals were very nice. The guidance that I received from their representative, Kevin, was very good and professional when discussing refinancing options. I haven't made the first payment with the accelerator program to get it set up. They would start it on November, but I have to pay upfront for October. And when I refinanced, my payment was around 768 but now it'll be 559 which is a benefit.

These days, refinancing a home loan is one of the most difficult tasks every homeowner goes through and with mortgage companies creating so many hurdles, makes it that much frustrating and difficult. Patrick at Nationstar went way out of his way to make this work. His knowledge of the application process, underwriting, information needed and our options were second to none. Thank you very much for all your help. We just closed our loan in record times.

My initial loan was with Nationstar, and when I decide to refinance I went through hell by requesting documents from Nationstar. It cost me thousands of dollars paying points to keep my new rate, and additional mortgage payments on old higher rate to Nationstar. I live in New York and refinance Mortgages secured by property located in New York State using a New York Consolidation, Extension and Modification Agreement (the NY CEMA). This could save you a thousands of dollars during the closing on mortgage tax. If anybody experienced this fraudulent activities by Nationstar or any other banks please share your story. It's the time when the big banks should be accountable for the damages they caused to the consumer.

I refinanced my Nationstar mortgage through Greenlight, and the process was relatively simple. The closing coordinator I worked with kept me informed throughout the process, and responded to phone calls or email quickly.

Quynh ** and Kathy ** of Nationstar Mortgage LLC/Greenlight Loans made this refinance a stress-free and positive experience. I appreciate their explaining the process and what to expect so there were no unexpected surprises. Thank you again Quynh and Kathy!

Loan process was very quick and easy. Completed within 3 weeks.

Kristina and Jesus were prompt and they made the whole refinance process completely painless.

Patrick ** did an outstanding job in assisting with our refinance with Nationstar.

I was impressed with the follow through and the communication that Caitlin ** gave me during my refinance process. She was great to talk to and was efficient in helping me get the information together for her to get it started. She was very professional and eager to help me through the process. I would recommend her to anybody.

Nationstar did not provide a payoff quote as requested. When they finally did there were multiple quotes generated with the wrong dates and wrong information. After over an hour and 15 minutes on the phone nobody could explain the payoff quotes to me. I proceeded to close on the sale and have been trying to get refunds for escrowed funds for taxes and insurance but no response. Not to mention that because the payments weren't properly handled at the time my loan was acquired from Bank of America. They have been marking it one month late from the beginning and tacking on a $21 fee each month which they added to the payoff at the end and I was unaware of. If I don't get an explanation soon I will hire an attorney to get MY money back.

My experience with Nationstar Mortgage was very pleasant. It was one of my better refinance experiences. Everybody that I dealt with was very nice and helpful and everything went smoothly. I've done refinancing several times and I inquired about it because I knew since I moved into my second house (which had a higher interest rate) that I should be able to get a better rate. My mortgage rate, when I originally bought my first house was 14% and Nationstar was astonished it was that high at some point, so I've refinanced several times to get that down to a reasonable rate. And since refinancing my loan with Nationstar, I've had a lower monthly payment.

Very good experience with the two people gathering info and preparation of documents. However we still have not received new deed from recording at courthouse.

We've had good interactions with Nationstar's mortgage professionals and our interest is now lower because of the refinancing.

We sent a check to Nationstar to pay off our mortgage. The check was sent on 07-09-2015 and received on 07-14-2015. We have not received any confirmation that our mortgage has been satisfied nor has it been recorded at our county courthouse. We've called the customer service many times with no success and now when we call the automated system tells me we are no longer customers and hangs up on me! I've tried to find a corporate phone number and obviously they don't list one. I am very upset with the situation. I will never use Nationstar again nor refer anyone to them!

Our loan got bought out by Nationstar so we got transferred to them and since then, I've had good interactions with their mortgage professionals. I'm totally happy with their guidance and they saved us a lot of money on our refinance.

My experience through my first refinance was wonderful, I couldn't ask for better help! Both Michael and Suzy were calm, answered ALL of my questions (and I had a lot being my first time ever) and thoroughly explained everything to me in terms I could understand so I knew what was going on. They were very, very patient with us throughout the entire process because there was a lot I wanted to learn and understand. I could not thank them enough for all their help and making this process fairly easy to complete. I was expecting it to be a nightmare (from hearing other people's stories) but Suzy and Michael made it a pretty painless process. They were wonderful to communicate with and always returned my phone calls and emails very quickly! I cannot commend them enough. They're great at their jobs and I would definitely recommend them to anyone! Again, thank you so much!!!

This company has been nothing but a problem for me. First they put me on a paperless system which I could not access. Then after 6 months and many phone calls, I finally start receiving statements in the mail. Now I ask for a payoff amount so I can close the account. Surprise! They cannot give me a payoff amount unless I have a fax machine or it will take 24-48 hours to give me a payoff amount. Really? They say they cannot Email me the amount that they were going to fax me. All I have to say is beware of this company and their practices.

My experience with Nationstar was excellent. They sent me a notice that I could probably get a 30-year fixed mortgage instead of an adjustable rate. The mortgage professionals during my refinancing were friendly and helpful. One of the benefits I noticed since refinancing is that I got to skip a month in making payments.

We knew that our interest rate was high but I didn’t know it would be so easy to refinance. Nationstar’s mortgage professionals were wonderful and did a great job. I’ve gotten a lower rate.

Overall experience with Nationstar was fine and I'm happy with them.

Nationstar was my servicer, I contacted them regarding refinancing my 1st and HELOC. Patrick reached out to me the next day and took my application. Patrick was complete and engaging. In the course of the refi process Patrick had the opportunity to help his processor (Erica) print my underwriting stips. He was quick to jump in and find a solution. I would recommend Patrick to family and friends.

Working with Patrick was a pleasure. He was extremely responsive and very pleasant. He also had the patience to explain things multiple times if needed. His service created an exceptional customer service experience for me.

My experience with Nationstar has been good, and they were very thorough and helpful.

I researched Nationstar on Yelp first and that wasn't red hot. But I had a good experience with Nationstar and their mortgage professionals were very nice. I got cheaper payments since refinancing with them, and I had no issue whatsoever. I'd recommend them.

Very personable. Pleasant experience. Thank you.