Mr. Cooper Reviews

Refinancing our home mortgage was easy, efficient, and everyone was readily available for assistance.

Process was easy but dissatisfied with appraisal process. Felt appraisal was unfair which increased closing costs by approx. $2000 more than originally quoted. In retrospect, I could have done better working with local company and would have chosen that route had I known then what I know now.

I wanted to lower my mortgage rate so I tried refinancing with Nationstar. I talked to the first person and she went over rates and what the payments would be. I knew enough to know what I wanted as far as rates and all that. When they confirmed that's what I would get, I decided to go forward with the loan. Then someone else handled it from then on in and everything was fine. They were able to lower my rates and since I was happy with them, I've recommended them to other people. In fact my sister refinanced using the same people that I did.

Entire process was handled very professionally. I was kept informed and updated constantly on the status of my financing. I was very happy with the experience.

My husband and I recently refinanced our home through Nationstar Mortgage and let me tell you it was one of the most easiest, pleasant and professional experience we have had in a long time. The professionalism of Nationstar employees was outstanding! They kept us informed every step of the way! We highly recommend Nationstar as your Mortgage Company!

I have been with Nationstar for 8 fabulous years. Just had an extremely great experience going through the refinance process. I highly recommend them.

Friendly, Courteous, Explanatory. Was thorough in asking for the correct information from the beginning. Saved me some money...

Nationstar and Greenlight were my existing loan carrier. I wanted to refinance to get cheaper monthly payments. I could keep the same rates on the years left on my loan and I had had good experience with them prior to the refinance so I just figured that they were probably a good company to stay with. As far as the refinance, it was an okay experience and we accomplished the goal. My house payment is about $160 less than it was so that's awesome. But how we got there probably wasn't my favorite part.

We have our mortgage with Nationstar and refinanced with them because we wanted a lower rate. They were able to lower my payment while providing service that is fast and professional. Highly recommended.

It was a great process refinancing my mortgage with Nationstar. The only problem in the process, and we ended up getting it taken care of, was a miscommunication on some of the paperwork. At one point, they were going to try and charge me for that but they ended up addressing it so overall it was a slightly above average experience.

The refinance went smoothly. The cost of the refinance was on target, but they rolled the interest payment into the mortgage instead of asking for a check at settlement as I indicated was my preference. I am concerned that they sold the mortgage before we even completed the first month payment. That makes me think that we did not get the best rate available.

Nationstar screwed up my billing, charged me twice and charged me a late fee on an automatic deposit account. I have yet to be reimbursed for the money they owe me. Horrible company.

Very informative and very helpful with my questions and loan application. The interest was a little higher than expected but nonetheless, I was so very glad that I could even start paying off towards my house. Thank you so much Nationstar and Greenlight Loans for your help. Your personnel were very kind, helpful, and informative. I would definitely recommend you folks to family and friends. God bless.

Everything was done via email and telephone. I didn't even have to leave my house for the closing because they came to me! Everyone was friendly, professional and thorough.

My experience with Nationstar Mortgage was great. My last refinance was a disaster. All kinds of hidden fees. Nationstar was up front about all fees. My interest rate was lower than another lender I had spoken to. I would definitely recommend them to a friend.

Nationstar bought my mortgage from somebody else. Their mortgage professionals didn’t give me any hard time, it’s just that I had different issues with wanting to refinance. They disagreed to the terms that I wanted to do, and then they agreed to it. The guidance that I received from them was okay. I wouldn't say it was a phenomenal experience dealing with them but it was okay.

Nationstar took over the mortgage lender that I had before. They called about refinancing and as I'd been thinking about it anyway and wasn't unhappy with it, I just went ahead with it. I got my payment lowered. I really only talked to the two agents a few times and they're both good. A couple of times I got back to them for something and I was able to so I'm satisfied.

It took us a couple of attempts to get refinanced with Nationstar but when it was good to go, everything went really easy, especially the closing part. I'm glad we stuck through the whole process because now, we've lowered our interest rate and payment thanks to them.

I've always been with Nationstar. The mortgage professionals I've spoken with were great. I asked direct questions and they answered me and gave me everything I wanted. There were two people. One was Michelle and there’s this very first guy that contacted me - he was really wonderful. Other people had called me and offered me a lower rate for like a 15-year mortgage. And so I asked him, “Well, if you gave me a 10-year mortgage, I'd take it.” And he made it happen. That’s why we refinanced. A lower mortgage came in. So, we just have all this extra money now in our pocket.

A Sean guy called me initially and he seemed fine when I was talking to him. It turned out that he was supposed to explain all the conditions Nationstar has to me but he never did. The closer ended up having to try and explain a lot of stuff. She was like, "I'm sorry. I don't usually have to explain this so I hope I'm explaining it very well." It was an awkward situation since he did not, in my opinion, or according to her, do his job.

My mortgage was transferred from Bank of America to Nationstar. Then we got a call from Nationstar through Greenlight asking us if we wanted to refinance. Since I haven't refinanced in a long time or ever, I started asking around and finally thought okay it's a good time to go ahead and do it. It was an in-house refinance, during which they were very helpful. They helped me understand the language and made me feel very comfortable especially not being very experienced in home buying and refinancing. They led me to the different options and helped me figure out the best things. My monthly mortgage payment is now cheaper. In the future, however, if I do decide to refinance again or purchase another property, I think that all my information should be in one spot so that I don’t have to deal with so much footwork.

My experience with Nationstar has been alright since I purchased my mortgage. The only issue I had is last time I got a couple of phone calls about my payment, they tell me I've been late but sometimes they call me before my payment is due. So that's probably the only negative thing. I was mad today but other than that, it's been okay.

I refinanced with Nationstar through Greenlight Loans. They were pretty quick, stayed on top of things and got it taken care of.

They were very inexperienced. They sent a very ugly person to my house. She had an attitude and came an hour late. My daughter and I were waiting for her. It was supposed to be a 3 o'clock appointment. She came in about five minutes before four. She claimed that she called me but didn't. She walked to my house like it's her house. I had to tell her, "I’m sorry, you have to leave my house now. You don’t have to come to my house with a bad attitude."

I wanted to get better rates. So when they sent me something saying I could get a better rate, I called them. There's no problem with them. The only thing is they said we would do it all within the first month, and it took 3 or 4 months. I would recommend them but I would hope that people wouldn't go through the same situation I did where it took so long.

My experience with Nationstar is fine. As far as I was concerned, they did alright.

It was really convenient. They have good service and a good rate. Their people were very pleasant, very knowledgeable. No issues so far.

I have owed multiple homes for over 20 years and done several refinancing. Nationstar Mortgage has been managing one of my homes for several years. In 2014, I had the opportunity to refinance two homes including my primary with them. Not only did I get excellent terms but it was the fastest and painless closing I have ever experience. Their electronic system and service is the best. I have recommended them to several people and friends.

Our mortgage used to be through Bank of America and when Nationstar took over, we got a letter from them saying that we were eligible for refinance so that's how we found out about Greenlight. The home is a rental home and the people who were renting it were basically paying us the amount that our mortgage was at the time so refinancing helped us make a profit. The only thing that was confusing to me was that we kept getting assigned to different people who were going to help us do the rest of the paperwork. I got an email once a day saying that a different person was going to be my helper and didn't know whom I should send my paperwork to. Finally I called them and asked which person was actually helping me. Since we refinanced, we can pay our mortgage easier. Our experience with them was easy and they were friendly.

My mortgage was transferred to Nationstar. The payment is the same with my old mortgage company. It's the same mortgage but it's $20.00 more. I didn't create any money from it and the process to get it done took a long time.

I have contacted several departments at Nationstar Mtg. to try and work out a temporary solution to our payments for a 3-4 month period. We are temporary low on funds because my husband isn't working and drawing a very low amount monthly unemployment. He needs to have surgery which he has put off because of the money situation. I offered to pay the interest and escrow due monthly on our mortgage until he has surgery and can work again. No one at Nationstar is willing to help us and tells me there is no program that you have available that we qualify under.

I was looking at refinancing my loan because I just wanted a lower interest rate and lower pay. I got a call from Greenlight because they found out that I was going to try to refinance my home with somebody else. Dealing with their representatives was awesome. There's this one mortgage professional and she was great. She was very thorough and gave me all the options that I needed. She followed through on everything and went beyond her needs or whatever it is that she had to do to help me out. I have no complaints and no issues. They have been very professional, good people and helped us a lot, and I appreciate it. Thank you.

I recently refinanced my condo with Nationstar Mortgage LLC & Greenlight Loans and everything went very smooth, especially thanks to the help that Tony ** (the closing coordinator) and Rachael ** (the Mortgage Professional) provided.

Very professional loan service personnel. Loan processor was in contact with me by telephone throughout the process and explained everything to me in order to ensure that I understood each phase. I would highly recommend Greenlight Loans to all my friends.

We just want to get our mortgage paid off quicker and Nationstar worked pretty good with us. They took over another company we were with. We like them and now we're paying our mortgage off faster. It costs a little bit more but they cut the interest quite a way. It was good and we haven’t had any problem with them.

Nationstar and Greenlight were easy to work with and knowledgeable. Any time we had a question they answered and in layman's terms. The whole process from start to close was simplistic and quick. They worked around our schedule to get everything taken care of at the closing and made sure we had signed and initialed wherever needed before they left.

I refinance and I had a very good experience.

When I have called in to the Customer Service Dept, the staff has been very professional and treated me with respect. Thank you.

I had a Pleasant experience with my refinance specialist. It made it very easy to complete the process in a timely and efficient manner. The notary that came to my house was very nice and thorough as well which was awesome. I would recommend doing a refinance if you want a quick and easy process.

Up until May of 2014, my experience with Nationstar was good. It was then I started the refinance process which took more than 5 months to complete. My case continually got put on the back burner, and everything was handled last minute. Additionally, the new 9.95 fee for paying my mortgage online is ridiculous. I would not recommend Nationstar to anyone that purchases a house in the future.

Overall experience with Nationstar Greenlight Loans was very pleasant. The mortgage guy I worked with--I can't remember his name exactly but he was very knowledgeable. He made it easy and so did the woman I worked with.

Nationstar Mortgage has served me well in my mortgage. Easy to work with, and online payments work smoothly. A recent refinance with Greenlight Loans went VERY smoothly - most of the transactions were online and the Digital Signing feature of the loans was very slick and simplified the application procedure immensely. Their representatives were very helpful and made the whole experience amazing. I would HIGHLY recommend Nationstar/Greenlight for a mortgage and/or a refi.

I refinanced and everything went smooth. I'm happy with Nationstar.

Refinanced my house to a lower rate & shorter term. Your personnel were courteous & helpful.

Between the numerous, annoying calls, letters, and emails I received, to try and talk me into refinancing my loan; to the unanswered phone calls and emails from myself, to check on the status of the loan; to the mountains of junk letters I now receive from companies posing as Greenlight/Nationstar, to either purchase insurance or payment plans; I would never recommend Nationstar or Greenlight, to anyone.

My recent experience refinancing with Greenlight Loans was virtually perfect... It was easy, quick, I got a decent rate, and both my originator and loan processor provided awesome customer service. I was approved quickly, my processor knew exactly what she was doing and was super-friendly and helpful, and the loan closed quickly and with no problems.

I recently refinanced with Greenlight loans. They made the process fast and easy. All of the staff who worked on my loan were courteous to my needs and were very helpful. The process took only a couple of weeks and I was kept informed during the entire process. I would highly recommend Nationstar and Greenlight to my friends, relatives and colleagues. Thanks Greenlight!

I was able to easily refinance my home loan without much fuss.

I had a smooth and fairly painless refinance of an investment property last year with Nationstar. They were already servicing my loan. Both the mortgage professional and his coordinator did a great job keeping me in the loop as the paperwork moved through the chain. Overall a positive experience.

I had great dealings with the Greenlight consultants and loan processors. It was done in a timely fashion and saved me $300.00 a month.

It was very good.

The staff were efficient, and patient. It took longer than I hoped because of another bank we were working with to get information in order to close.

The application and approval process was painless. If I were ever to do this again it would be with your company. It was a joy working with all concerned. Thank you.

We've never had any trouble with our Nationstar Mortgage. We are always given ample time and several options to pay/make payments. It's become VERY easy to pay online and get an immediate confirmation that it was accepted. We were even offered a lower rate - have never had an opportunity (until now) to refinance with the same company we have been doing business with for years. It was the most convenient experience we've ever had. A mortgage officer CAME TO OUR HOUSE! Very satisfied with the whole experience.

Over the past 2 years we have been disappointed by 95% of our interactions with Nationstar. The two main issue categories are: the continual inability of speaking with supervisors promptly and interdepartmental miscommunications.

I was contacted by Nationstar and Greenlight loans letting me know that I was a great customer and had great payment history and that I was pre-qualified to modify my loan. Long story short, I am paying $465 dollars less than I have been paying for the past 7 years. Saving this extra money has really helped my family out. Thank you.

Great experience overall. Process was fast, simple and efficient.

The agent was professional polite and they did everything on time as they promised. I had no problem getting hold of them to ask any questions. They explain things in a way that we understood. It didn't take long time for us to close.

They are the ones that contacted me and told me that my interest was too high for the time period. Never thought about a refi because of the cost but no charge and saving me 300.00 per month and 12 years. Not sure why they would do this since they are the ones that will be out of the money long term. Fantastic customer support and they really want to help. Thanks guys and keep up the awesome work.

My husband and I have refinanced several times with Greenlight Loans and have always had excellent service. Nationstar Mortgage services our loan. Their website is extremely easy to navigate through. Simple and quick process to register and make online payments as well as quick phone responses to questions.

The refinance went great and I would recommend the company to friends and family. Everything was done online and signing done in convenience of my home.

It was a very good experience with dealing with Nationstar Mortgage because they made everything easy. Very happy that I found Nationstar Mortgage.

Robert and Manu were both very good to deal with. They both seemed well versed in the programs offered, did an excellent job in communicating with me.

I had to contact the representative on the status of the loan, and due to their over site along the way, I had to fax documents, then repeat faxes due to a glitch in their computer system that cost me money and time. I feel that Nationstar caused me to have to spend money on issues they were responsible for. Additionally, the courier had to come twice for signing due to an error in the paperwork which cost me time and waiting. The reps attitude when I was bringing this up felt like he didn't care about the additional time and my money I spent. I feel I should be compensated for $25 on emergency faxes, and something for time due to their errors and urgency. I had to contact them to see why they weren't following up with me and almost missing time constraints.

We have tried to refinance our home for numerous years now and have been unsuccessful and when our mortgage was bought out by Nationstar. I spoke with a representative inquiring about refinance and to my surprise discovered how much they were willing to help us out, and I must say that they have been the best mortgage company to assume our loan. From the beginning they have been very professional, knowledgeable, helpful and courteous with us and our mortgage needs. I would definitely recommend Nationstar Mortgage to others and I hope they will continue to service our loan for the remainder of the loan. A very satisfied customer.

What was required to do my re-fi was not communicated and I felt misled by what needed to be done on my part. Lots of additional documentation was required from what I expected. At least the agents I worked with were nice. I would recommend that expectations and requirements be as clearly defined up front as possible.

The offer for the refinancing option was presented very well. The "middle man" was put in some pretty tough spots with details that delayed the process. Due to the delays, we received a late notice (and fees) on our current mortgage payment. One would assume, completing this process in house would have the left hand knowing what the right had was doing. I personally watched the closer go through everything once with me, then 2 more times while still at my house. There was still one spot that I needed to initial, which caused a delay even more. In the end, I think it took over 2 months, and we were on pins and needles though much of that. Melissa took care of everything and made it all work! We are grateful that she was there for us!

Agent was very informative and helpful. Answered all questions in a way that I can understand them. Replied to my calls even after loan is completed and closed. Whatever was promised was delivered with minor changes which is understandable in refinancing. Would recommend to others. Absolutely.

Have nothing but good things to say. Website is very user-friendly. Recently refinanced and had a positive experience with all of those individuals we dealt with, all paperwork was explained in detail at closing, and the closing officer was like an old-time friend.

My refinance experience with Nationstar Mortgage was great! My loan officer always kept me up-to-date with the status of my loan. Also, my loan processor made sure to promptly send me any documents I would need to sign and also confirmed the receipt of any documentation I would send in. I felt Nationstar has exceptional customer service.

It was a good experience. Tony ** and Michael ** were both very good. We would recommend Nationstar to anyone wanting to refinance their home loan.

We refinanced for a lower interest rate and the process had previously always seemed too difficult (in our minds), so we put it off for a couple years. Well, we kept getting notices about how easy and quick they could make the process, so we finally made the call and began the process. Not only were they right, but when we hit a couple snags (thanks only to our "wonderful" insurance agent), Greenlight Loans caught the mistakes of someone else and notified us before it was able to get worse! The agent who handled our refinance communicated with us everyday, sometimes several times in a day, and was always nice and courteous. She even explained things to us that had never been explained before, even when we bought our house the first time! They sent someone to our home, let us choose the time, and we closed at our own dining room table. It was all safe, easy, and smooth. We are extremely satisfied. Thank you!

While the process was more lengthy than I had expected, my experience was a good one. The computer signature and initialing of the first set of documents was a pleasant feature and helped make it easier.

We are very happy that the process is done! It has saved us $1,000 a month! We are very appreciative. Mr. ** was very helpful. Now for future reference: Not everyone lives in a metropolis. There are times "overnight express" is not available. These bumps in the road need to be expected and time allotted. My husband was working in a very remote area of Alaska and ALL mail, packages, people, food, everything is flown in. There are no roads. While this may be a VERY rare circumstance, it would be professional to be aware. By the way, this is not a complaint. We are very happy with the refinance. Just wanting to lower the stress on your loan processors.

I have received great customer service and communication during refinance application. The process took only 3 weeks to complete. Great job by Ross and Jenelle during this process. Two thumbs up.

All contacts were very professional and helpful. When I called with a question, they were more than ready to give me help. Thanks.

We recently refinanced our mortgage with Greenlight and the experience was a mess from start to finish. Our original loan officer was replaced after not getting back to us in a timely manner. While the next person was more on the ball, the loan took so long to complete that our credit payoff amounts kept changing and in the end, checks had to keep being reissued. We ended up taking out more money than necessary and then getting refunds sent back to us. Lastly, our fourth quarter taxes were supposed to be paid by the bank and were never sent so we had to pay a small interest fee. A very frustrating experience.

We refinanced and they made it quick, easy and I was able to talk to the same people throughout the whole process.

June and Tony are good at customer service. I feel these two are the best your company have. Calling after hours and weekends, keeping me updated. Even when I was disturbed on the long time it took to close, they both calmed me down. You should be very proud to have two employees like them.

I decided to refinance my Nationstar Mortgage through HARP with Greenlight Loans (a branch of Nationstar) to reduce my payments. By using Greenlight that is part of Nationstar, I was saved the time and hassle of providing mountains of paperwork and documents. The process was much easier than I have had in the past, when refinancing with other lenders. I was pleased with the rate and payment reduction that Greenlight offered me. My refi team was professional, courteous, and made sure I understood every step of the process. I wanted to close by a certain date and with their hard work, I was actually able to close earlier! I am very pleased with my experience and would recommend Nationstar/Greenlight.

Larry ** and Eddie ** were very helpful and encouraging. They were both always there when I called and answer my questions fully. I was very happy to work with both.

I was happy with our contact who stayed in touch with us during our refinance.

This was a very easy process. Everyone we worked with was very helpful.

My loan was closed quickly and they made it as painless as possible. It was quick and easy. I would highly recommend them.

Worked with us to refinance our loan. They made it simple. When I got in a bind, without question, they helped me out. They let me know ANYTIME if something new comes up that would benefit my loan or myself. They actually want me to succeed.

Handlers were very aggressive - to have us refinance our 5-2 arm before the rates got too high, full well knowing that the rates were still going down through the holidays and continue to go down. Very disappointed.

We recently refinanced our home through Greenlight and Nationstar. It could not have been a better nor easier experience. The folks we dealt with at Greenlight kept us informed of what they needed and what the status of the loan was every step of the way. Overall, it was a quick and painless process. We would recommend Greenlight and Nationstar to anyone!

They made our refinance as easy as it could be. Minimal contact and closed in less than 30 days. Couldn't have been happier.

The gentleman that I worked with was truly very professional, knew what he was talking about, but yet was laid back as though we were friends. This is how I like to do business. Looking back, I would do it again. Thank you very much Paul.

I have been with Nationstar for many years and recently refinanced my loan with a lower rate with them. I am so glad I did. I not only am saving money every month, but the process was made very straightforward and easy to follow with the help of the people I worked with. I highly recommend Nationstar for your mortgage needs.

From the very first phone call to the very last one, Nationstar representatives could not have been any more professional, informative, and friendly during this entire process. I was kept informed of the process as it went along. The time schedule they proposed to complete the process was right on the money. Any questions I had were answered clearly and informatively. Nationstar representatives made this entire process painless and seamless and I could not imagine anyone not wanting to use Nationstar for any of their financial opportunities. Thank you Nationstar for saving me multiple hundreds of dollars a month on my mortgage.

Was very pleased with my experience with Greenlight. They were very knowledgeable, coached me through the process, was very responsive, and I felt as though they were looking out for my interests. Would highly recommend Greenlight.

Nationstar has fantastic customer service. If I ever have a question, they are very willing to help in any way they can. They also have very competitive rates for the great service you get as well. Usually you only get one or the other, but with Nationstar you get both. Couldn't be happier.

My agent lied. Then my agent quit and I was not notified. Hard to get any correct information from the company. When I went to close, the paperwork was incorrect and had to schedule closing a multiple times. Took longer than should have.

I am happy with how the refinance process went with my mortgage. And I would recommend Nationstar to friends. The only problem was funding was suppose to take two to three days and it took over two weeks. Otherwise they got all numbers to where I was happy.

Great experience getting refinanced. Very helpful and informative.

Nationstar was very helpful and got me the best deal on saving me money when I refinanced my home. I would recommend them to anyone that is refinancing their home as they do save you money.

It's really been good dealing with Nationstar -- five-star service all around.

On point, great experience. Everything was precise and accurate. Everyone was patient and made sure that all documents were in order. Very polite and I never felt like I was just a case number being processed. Would definitely recommend to anyone looking to refinance.

It was the best experience, I've had no hassle. All my questions were answered. It was a godsend opportunity for me, so I can go ahead and get my home refinanced. I have a medical condition and they helped me tremendously to get where I need to be to be able to continue affording my home. Thank you, thank you from the bottom of my heart!!!

It was very good. It lowered my payment this time. The first time it lowered my interest rate. It was kind of frustrating a little bit but we got everything straightened out and once everything was straightened out then everybody understood. I understood that there were things going on. Everything went real smooth.

My loan got sold to Nationstar two years ago. I refinanced my mortgage because the value had gone up a lot in the area and we had some repairs that we wanted to do that we didn't have the money for, and they were great. I got peace of mind now because we've been able to improve our house, getting someone to replace the roof, all those things that were bothering me. And it's only costing us an extra $150 on our mortgage. It's been easy, quick and thorough.

There was one miscommunication somewhere during the process but generally it was pretty good. We just wish we had a lower mortgage rate. We weren’t quite happy with it.

Responsive and quick close with limited hassle. Well managed process.

I have been with Nationstar Mortgage since 2012 and recently changed over to Greenlight and couldn't be happier! The representatives from greenlight were very helpful in my loan process and would highly recommend them to anybody looking for a new loan company. They were very thorough and the communication between us was great! Thank you Nationstar MTG and Greenlight!!!

It was very easy, and I saved a lot of money.

I have refinanced my loan with Greenlight two times now in 9 months. The first time I worked with Andy ** and Valencia **. I was very skeptical about the process, I was very unsure of my reasons to refinance my loan. After talking with andy about my concerns, he explained the pros and cons to me in terms I could understand and not all them big government mumbo jumbo words that mean nothing to people. My bottom line was the mortgage payment I would have and the closing costs. That's where I become skeptical. Closing costs they say a fee then a few days later it seems the fee got higher. Andy tried to explain it to me but I started to back out. Andy gave me some time to think about it then called me back a day or two later. After about a 2 hour phone call I chose to refi my loan.

We were pleased with the ease of refinancing. Had been putting it off for awhile because of the "hassle" of all the paperwork. There was one error on one of the papers due to notary's instructions. Otherwise, would have given 5 stars.

Communication was slow but ultimately turned out great.

From the moment I was in contact with the Greenlight loan representative, I felt taken care of and understood. She was with me ever step of the way. Amazed that they came to my house in the late evening, fitting my schedule, to sign the loan papers. Can't thank you enough for your attentiveness to my needs during this process!

Delivered everything they promised. And did everything quickly, I might add. That's all anyone can hope for, truly.

I was very satisfied with my experience refinancing my home with Nationstar. They were very professional and in contact with me thru the whole process. My husband had passed and I needed to lower my payments and interest rates. I was able to go thru make your home more affordable program thru Nationstar and they helped me thru the process. I am now able to keep my home and afford the payments. They also waived late fees I had accrued which was a blessing. I would recommend Nationstar to anyone needing a mortgage or refinance. They did an awesome job, thank you.

Todd and Tina help the process to refinance my mortgage very smooth.

We were approached by Nationstar to get better interest rate. 14 years into our 30-year loan. Apprehensive since we already paid so much interest. We were shown that we could save a year on loan and $100 a month on top of that. We had to do this! We worked on it for some time, little things popping up, found out we had some Title liens from medical bills on our home that had been long paid off.

I did not close at a title company nor with a competent agent! I closed with a Notary Public that gave me incorrect info & couldn't provide copies of my signed documents. Had to wait a few days. Very unprofessional, unorthodox. Very stressful, uneasy feeling. Ended well, but horrible experience!!

I just want to say that since Nationstar has handled our mortgage, we have been extremely satisfied and then when we worked with Greentree to refinance along with Nationstar... together it was a smooth process. The people we worked with were wonderful! Thank you!

So professional, knew every next move. Issue with notary send to my home, closing attorney comes to my home. I was assigned a person who took me thru the approval process then someone who took me thru the completion process. Honestly I could tell the infrastructure that was in place was all based on client satisfaction. Would recommend this process to my closest friend.

We just just closed our refi with Greenlight/Nationstar. It was a long and complicated process. We are so pleased with our loan team, especially Ricky **... amazing and very patient through the whole process. We saved over $400/ mo.

We have been doing business with Jay ** for years. He is honest, thorough and always answers all my questions promptly. I'll never go anywhere else for my refinancing needs!

Excellent communication with me at all times, awesome.

My experience with Nationstar Mortgage and Greenlight Loans was very positive. From the very beginning, they were both customer friendly and very helpful. Their support in helping you navigate thru the entire refinancing process was outstanding. And without a doubt I was treated fairly at every step of my refinancing. I would highly recommend both companies.

The reps I worked with took their time and explained every thing I needed to know. Also, they were helpful when I was away from home trying to get the paper work they needed to complete my loan. Thanks.

Wonderful people and exceptional service.

I want to especially thank Tony ** - closing coordinator and Kenneth ** - Mortgage Professional for their invaluable assistance during my recent refinancing process. They went above and beyond to help me and made my whole experience pleasant and satisfying. I truly appreciate the professionalism and courtesy they've shown me. Because of them, I will continue doing business with Nationstar Mortgage and will recommend you to my friends and coworkers. Thank you again. God bless!

Since I already had Nationstar as my lender, and my credit being excellent, I expected the process to flow easily. I knew what was expected and had everything ready. Nothing unusual happened and the refinance completed in a normal way.

Our loan processor at Nationstar was excellent! My kept us informed every step of the way and made sure we knew what the timeline as well as next step would be. She made our experience and we had complete confidence in her!

One of the many things that impressed me right from the beginning was the professional attitudes I encountered. I found that I was treated the way you expect to be treated. An asset that has really faded away. The main thing is the way the complete transaction was handled. I was kept informed as things were being processed. Also the deal never changed. I received what I was promised with no little last minute charges. Things could not have gone any smoother. Thank you.

I just want to send out a huge thanks to June ** and Tony ** for helping with our refinance. They help make everything go smoothly and when things got held up Tony pushed things along. He was always in his office when I needed him and responded normally within minutes. I would highly recommend these 2 for anyone who needs home loans.

I wanted to let let you know how lucky your company is to have such a wonderful asset such as My **. She was extremely helpful with the refinancing of my mother's home. Not to mention patient as the process was new for me and adding my name to the loan. We were lucky to have her as our officer, as you are as an employee.

Greenlight customer service was accurate and honest.

After 5 years we were finally allowed to refinance our home. Nationstar was thorough, fair, communicated every step along the way and beyond helpful. They truly understand the meaning of customer service!

Quick, accurate, good experience.

Our closing coordinator Wayne ** was extremely helpful. He went above and beyond to help make sure we got our loan done. I would highly recommend Nationstar/Greenlight to anyone.

I was very impressed with the manner in which my Re-Fi was handled. Professionally and Courteously.

The refinance process was seamless and efficient. From start to finish, the process was rather straightforward and everyone involved were extremely helpful and patient. I was so impressed and satisfied with my experience. I recommended Greenlight Loans to a friend, and I never recommend any product, service, or company to my family and friends.

I tried a well known competitor in order to refinance my mortgage. They were inept and could not answer any of my questions. I pulled my application and transferred it to Nationstar. There I received professional service by knowledgeable staff. My refi went very smooth and all of my questions were answered.

Great service! Been with Nationstar for years now and have not had any issues to complain about. My last refinance was well handled. It was great to deal with very professional people! Kept me informed throughout the entire process. Thank you!

The loan was easy, as I was able to review and approve the docs online before signing. No out of pocket expense and we lowered our mortgage by $300 per month! Thank you Nationstar and Greenlight! Another happy customer!

Truly a enjoyable experience. Very professional.

Greenlight Loans makes refinancing your home loan seamless. My mortgage professional went over all my options and listened to what I was trying to get out of the process, and he helped me pick the best loan for my situation. I was able to lower my interest rate, lower my monthly payment and take money out to pay off some bills. They do all the footwork for you. The appraiser was at my house on the 2nd day of the process. The Closing Coordinator made it truly easy - she either emailed or called me daily just so I knew where we were in the process. Everyone I spoke to was professional and knew what they were talking about. No rookies here!! Greenlight Loans was truly the best company I worked with while refinancing.

I was so skeptical that Nationstar Mortgage could refinance my existing mortgage with minimal money out of my pocket, lower my rate 2 percent, reduce my remaining 21 years to 15 years and still lower my monthly payment. Why would they even do this when they held the current mortgage and stood to lose money. Did I mention that the closing would be at my home. Well everything promised was realized. I love Nationstar and am still pinching myself to make sure I am not in a dream. Thank you Nationstar, I'm impressed.

Nationstar/Greenlight Loans recently assisted me with a refinance of my mortgage to remove the Private Mortgage Insurance from my loan. They were helpful, friendly, and quick to get my loan through the process and to closing in a timely manner!

Tony was a pleasure to work with! He told me exactly how everything was going to go! Thank you for everything!

Excellent experience and I am a real estate agent so I know how the process can get complicated! The loan advisor and the processor and their manager were experienced professionals who understood their system and were able to do it all and guide me at the same time and close on time! They were available by phone the couple of times we had to solve a problem. The rest of the time it was by email. I recommend Greenlight Loans very highly.

I had an amazing experience!! It was hassle free and very convenient. During the process they made sure all my needs were their Top priority. I would definitely recommend to anyone looking for a great mortgage company.

My experience with Greenlight Loans was excellent. The representatives were able to provide me with the help I needed where other companies weren't. Their response time was immediate and they stayed on top of all issues.

I have been working with Nationstar to refi my mortgage and had to deal with several different people who left the company. Finally I got assigned Roscio ** and Jason **. Rocio was super efficient and fast to turnaround and explain every document. I was ready to cancel my refi with Nationstar and switch to Quicken. Only Rocio's commitment and dedication kept me from switching. You have her and Jason to thank for my business

Great experience with Nationstar/Greenlight. That is why I wanted to stay with my refinance with Nationstar.

This was the easiest refinance experience. Everything was done online. When we needed to sign paperwork, Nationstar sent someone to the house.

My mortgage refinance was easier than I could have ever imagined! Great experience!

It is and has been totally confusing dealing with Nationstar/Greenlight Loans. My original mortgage was with Nationstar but I refinanced with Greenlight. I still make my payments on Nationstar website with a Greenlight loan number. It took a month and several phone calls to get it right.

Refinancing is no fun. But Nationstar made it as quick and painless as possible. They had good communication throughout the process and I worked with the same person through each step until they handed me off to the next specialist. Most of the process was handled electronically (online/email) which is how I prefer it to be. I'd definitely recommend Nationstar!

My husband and I had the best refi mortgage experience with Tony **, our closing coordinator & Charles ** our Mortgage Professional. They were both extremely helpful and answered any questions we had. Tony provided full explanations of our options and Charles took us step by step through the mortgage process from there. Their expected time to closing was quick and we in fact closed quickly. We are very happy with our new mortgage and I would recommend these two to any of my friends or family looking for a mortgage or refi.

I would recommend your services. My loan was acquired from Nationstar approximately three years ago from Bank of America. The transition was, to say, the least awful. Nationstar did not even care about my needs. I was going to refinance with a local big mortgage company, but I gave Nationstar a 2nd chance. To my amazement, the new company that Nationstar had employed were great. I even expressed my gratitude over the phone. I was so glad Nationstar up and found a different company to do their PR. It was so easy, I don't even think I spent over 10 minutes over the phone to refinance. Thank god Nationstar dumped their own people and went outside the box. Hats off. Thanks.

Great experience with our refinance.

Representatives were knowledgeable, courteous, and respectful. Made the entire process very easy.

It took three months to get Nationstar to take my payment from my auto withdrawal account.

Working with Greenlight loans was an awesome experience. All questions that I had were answered truthfully and I was given the opportunity to change my mind or keep going. I enjoyed each person that I encountered. They were knowledgeable and courteous! I couldn't have asked for a more pleasurable experience when having to refinance my loan!! Thank you!!

Sunchoice sold my mortgage to Nationstar. After the mortgage was transferred to Nationstar, I had another house and sold it and put $100,000 on the mortgage. The mortgage went down to $62,000. I was gonna open a business and needed to refinance a house in order to pay the money. Nationstar offered me a refinance company that would handle it, and gave me Greenlight to refinance. They were very professional. Everyone was very great and it was handled very nicely. However, they told me the extra money that they had returned to me was short of escrow, so now the mortgage went back to over $1,000. That didn't hit me well. But besides that, everything went well and I was very satisfied with everyone that I talked to and handled the account.

At first it was good and the young man kept in touch with me. But then it went over to another area and I talked to her on the phone once. It was with Greenlight. I wasn’t too happy with her. So I would go back to the other guy and he initiated the mortgage and then he would get the information and get back to me right away.

We have been with NationStar Mortgage for some time. Have always had great service EVERY time I have called in. We just recently had the experience of refinancing our home with them and had top notch service. Everyone we have been in contact with has been extremely professional and extremely polite. They went above and beyond our expectations. Never before have I experienced this kind of service. Great job NationStar Mortgage. Keep up the great job! Very Satisfied Customers!

My loan got transferred over to Nationstar Mortgage. I looked into refinancing with them to get a lower interest rate. They gave me all the right information that I needed. Since then my home loan is cheaper and I'm able to make my bi-weekly payments easier. So far I'm happy with them. I'm very satisfied. I haven't had any problems, so overall they're a good company.

I like Nationstar a lot more than my previous mortgage company. They were great and easy to deal with - good and flexible customer service.

My previous mortgage lender sold my mortgage to Nationstar. Since they are now my current mortgage lender, I thought it was easier to go through them with my refinance and lower the interest rates. I didn't have that many refinancing options since it’s like a rental income, but they're pretty straightforward about it. The mortgage professionals were really good, very friendly, knowledgeable, and responded back to me when I questioned... though the process took a lot longer than I thought. But now I have lower mortgage payment and I've been happy with that.

Was very pleased with Christopher and Jenelle. And especially with Jenelle, as she called me on every step of the way, so I was keep in the loop of progress. Was much better than wondering what stage we were in. Both were easy to work with and I am happy with the whole process. Thank you both.

Nationstar is always helping me in getting statements sometimes. They’re good.

I want to let you know what a wonderful job your entire team did on my recent refinance. Each person I worked with was friendly, courteous and followed through on their commitments. It was such a refreshing experience to work with a dedicated and customer focused set of individuals in this day and age. As a direct result of your service I will not hesitate to recommend Nationstar to any of my friends contemplating a home financing transaction.

I just got the mortgage with Nationstar and I recently refinanced with them. Sometimes, the process of refinancing got stuck because I was waiting for somebody to call me for information and he wasn't calling. I called back and the lady, at the last moment, did everything she was supposed to do so it overall was okay.

We have worked with Maria on and off over the past three years and have always had a wonderful experience in dealing with her. She is very knowledgeable and dedicated to providing the very best service and information. Maria will always be our first call when considering financing of a new home or a refinance of an existing. Thank you Maria!

To be honest, I was concerned when my mortgage was sold to Nationstar and I saw negative reviews online. Having been with Nationstar for several years, I can say that my experience has been generally positive. My statements arrive timely, making payments is easy, and I receive escrow and tax documents in a timely manner as well.

We finally decided to do HARP loan and Adam ** being loan officer, very proficient, helpful and knowledgeable and from there, our closing coordination, Tony ** took it from there and we closed in a very timely manner. Both very professional, knowledgeable, and understood we wanted to do this quickly. I would definitely consider refinancing in future with the assistance of these two gentlemen. Both answered our questions and responded in a timely manner, always willing to help us understand any questions.

I was unable to login using my password and called in for help. Overall the service was excellent but getting through all the automated phone options was challenging. The people I talked to were helpful and awesome; the phone menu was a pain.

Compliments to Nationstar and its staff on my refi! Great job by My **!

Was a long and very frustrating process, but not really your fault. I guess Fannie or Freddy changed the rules along the way. I really appreciate the extra effort Tony went through to get it pushed through and in the end it all worked out.

It has been a very reliable and excellent company to work with. I have no complaints. Easy to contact and representatives are very helpful.

Nationstar sent me a target letter in the mail saying that they knew my current interest rate, my current payment, and that I was eligible for a lower interest rate and a lower payment. That got me interested and it looked right so I just pulled the trigger on it. The mortgage professionals I dealt with were alright but as it got towards the end, I cancelled a couple times because they seem to be very disorganized.

My recent experience with Nationstar was very pleasant. My first contact with the representative (Mr Ross **), was very positive and encouraging. He explained my options in a timely manner and answered my questions regarding the procedures. He was very knowledgeable about his job and In my opinion, he is an asset to the company. On the negative side, I felt that Michelle ** was not aware of the details of my file and in 3 occasions she gave me wrong information and caused me aggravation.

Their job is to process loan payment and they can't do it right. Many hours I had spent correcting their mistakes in allocating fund for my mortgage payment. They had me paying interest that had not occurred intend of applying it to principal as noted on their payment forms. Even after switching to the automated payment they would go and split the payment up again and I would have to call to have corrected after being on hold for long periods of time. So as a mortgage payment payment taker, seeing as they can't take a payment correctly, I would have to rate them as horrible to the worst.

I find Nationstar’s website easy to use and the help is friendly and fast.

I have been with Nationstar for a few years now since they bought my mortgage from the previous bank and everything has been going very well. They are easy to work with and take care of my questions and need when I have them. I also like their website as you can handle most of the necessary task right there.

I am writing this review, since I try to contact Nationstar but with no luck. I sent 3 emails but got no real response. When you call you cannot talk to human, its a machine. I don't want other people to make the same mistake I did. They are the worst ever. If you can help it do not borrow money from this company. They are basically thieves. They have your info- they go as often as they like into your account and take the money. This month they took double of the amount we agreed upon. Last month they took 1 1/2 times of the monthly amount. And no matter how many times I wrote them. They just put their hand in my bank account and help themselves. Be aware of this issue and do not take a mortgage from them. Learn from my experience.

Nationstar bought my mortgage from another mortgage company. I refinanced to get lower rates and cheaper monthly payments. My interaction with their mortgage professionals was outstanding. Everything went smooth in the discussion of my refinancing options. Nationstar is a great mortgage company.

It was a simple & expeditious process. I would recommend Nationstar to friends.

Nationstar is good with refinancing my mortgage. What stands out from my experience is the customer service and the individuals I dealt with.

Refinancing with Nationstar was a painless experience. It was very simple, very easy to do. I've had mortgage with them for a long, long time and I just redid the mortgage because I wanted to do some home improvement. I think one of my friends had something through them and recommended them. Their mortgage professionals were excellent. I was able to do a lot of my work with them on the phone and then they sent things via email and I signed and resubmitted.

My overall experience with Nationstar and Greenlight was good. It was good, no problem. Everything just went smoothly. And no glitches and closure went well, and everything just kind of fell into place. We were pleased with it.

My mortgage was sold to Nationstar. I refinanced because I kept being told by people that my interest rate was way too high. And I also went with Nationstar because they, more than anybody else, sent me literature and stuff to make it happen. The gentleman who did most of the process, Tommy, was excellent.

I’ve had a good dealing with Nationstar and Greenlight. I inquired from them about refinancing to lower my interest rate and payment monthly. They were just very helpful and friendly during the refinancing process. Anytime I had questions, they were there either by email or phone. It looks like it has lowered my payment and interest rate, so that’s what I was looking for. It's awesome.

My original loan was bought by Nationstar and after several years, we refinanced because Nationstar called with a promo where I didn’t have to pay any closing costs so we took advantage of that. I appreciated the guy who reached out to me to give me that option or I probably wouldn’t have thought to do it. He was good. I was able to pay off debt so it got me debt free other than the mortgage. It’s a pleasure doing business with Nationstar.

After Countrywide went down, then Bank of America went down, my mortgage went to Nationstar. I was interested in getting a lower interest rate with a shorter term loan. I filled this form online. Then Nationstar contacted me. I thought it was interesting that my mortgage company would call me and they had a division called Greenlight. They said I was eligible for HAMP or HARP, which is an unusual situation--a red flag when you’re savvy. Usually, you have to shop for mortgages.

Very easy to deal with the organization. Did a refinance on my home with excellent results. Highly recommend them to anyone who asks about the refinance. Very satisfied.

Nationstar and Greenlight bought my existing mortgage. I had my house appraised well above the split stale price so I wanted to go ahead and drop a PMI because I had only put in 10% but I had another 10% back wages. I chose Nationstar and Greenlight because of convenience. They made my monthly payment cumulatively lower.

I have no complaints with Nationstar Mortgage. They're doing a good job trying to incorporate online like log-ins and stuff like that. They're on the right track.

About two years ago, I refinanced one of my properties under the HARP program and it took almost six months to close the deal. When I called the first time, I talked to this gentleman and after that, he never called me back for anything. It would be common courtesy to call me up and say, “Well, everything is done.” Despite that, everything went well but it’s pretty hard. They ask you questions again and again--my credit rating and this and that, and this paper and that paper. The thing is, I’ve been paying my mortgage and this is just a refinance so this procedure where basically I got transferred from Bank of America to Nationstar, they already have all my information in front of them. It bothered me that the underwriter asking me this question and that question when I had provided all the information.

I have had a very good experience with Nationstar Mortgage. They have been very helpful anytime I have needed help. When I have had to call, the wait time is minimal and the person is able to answer my questions. I have also had good experiences with the website. It is very easy to get around.

Very helpful and pleasant to deal with.

Nationstar has been a good company to work with. They have made every effort to ensure I have the lowest rate and the least amount of fees. They even paid for an appraiser to come so we could refinance! I have had excellent customer service from this company and I would recommend them to anyone.

I called Nationstar Mortgage at a time when I needed help. I spoke first to Mr. Jeff **, and told him what I needed. He told me about how they could help me. he explain everything and made sure I understood. He was very kind and helpful. He waited for me to read and sign the documents. He never rush me through the process. He told me he had to turn me over to another person to finish the process, but if I ever had any questions to call him. I thought that was great!

Overall, experience was fairly easy. Everyone was polite, knowledgeable and helpful. Closing papers were brought to me to be completed.

We had a bad very experience in the past with a refinance. My husband would hang up on anyone calling from a financial institution and did not allow me to take their calls. When Jeff ** called and said he could help, I told him that my husband would not even consider it and started to hang up again. He ask me if I could just get him on the phone for five minutes so he could explain the difference in what he could do as opposed to what had been done in the past. Jeff convinced him take the refinance. Angelique ** handled the transaction and the whole process went through smoothly. She was kind and patient. We were very pleased. They reduced our high interest rate to a low reasonable rate that we can manage. We recommend Nationstar.