Mr. Cooper Reviews

Last year I refinanced my house but I was surprised to see that Nationstar was still collecting payment from the auto payment that I have set up and that resulted in collecting payment from the closed account and the newly refinanced account. I do not like the use of sourcing customer services to those outside of the US.

It was a really good experience. Only had one hiccup during the process that was quickly rectified. Overall very satisfied.

A very easy and streamlined refinance process that significantly lowered our rate and was very easy. The loan staff were professional, courteous, and on the ball.

The people are friendly. They recommend good deals if they have one for you. If you call with the concern, it is quickly and accurately addressed. Overall a great experience.

We've had our home loan with Nationstar for a few years and their service has been great. We use their paperless billing and we are able to manage our account online. We've also had the pleasure of working with Greenlight Loans last year to refinance our home and they made it fast and easy to get everything done.

I have found Nationstar very easy to work with. I have always received great customer service and when I wanted to refinance they made the process very easy.

Easy to pay. Friendly website. Easy to refinance.

I needed to see my online statements and it was easy to find and use. We recently refinanced our loan with NationStar, it was such an easy and efficient process. I would highly recommend using NationStar in the future. And I work for a financial institution!

Have used Nationstar for two mortgages. Love the equity accelerator program. Have always been very accommodating and easy to work with.

We were sold to your mortgage company. At first there were no problems. Then you asked us to refinance and it took 8 months for you to get it right. Then your company in NOV... failed to send payment statements and we called, & called to answer the same questions over and over again, only to get nowhere. So we mailed in our payment and your STUPID whoever put the wrong account # on our check, even though the right last 4 #s were on the check. We still did not get credit & got dunned for not paying our payment.

I have made several phone calls to customer service, and they have been very courteous and helpful. They have always been able to assist in any questions or concerns I have.

I refinanced with Green Light and they made the process quick and easy!

Nothing but superior customer service.

Overall refinance was not bad with Nationstar. Took longer than I expected though to refinance a mortgage that they already had on their books but the people were friendly and easy to work with.

I had a 30 year mortgage that had a higher interest rate and 24 years to go. I contacted Nationstar and got a much lower interest rate, my premium only went up $50, and it is a 15 year loan. I'm very happy.

I refinanced my mortgage from a variable rate to a fixed rate mortgage with Nationstar. The process was quite easy. Nationstar didn't require a lot of unnecessary information. They made the process very painless.

I haven't been with Nationstar long but no issues or complaints. My most recent experience was refinancing this past Summer. Everything went smoothly and so far I am very pleased with making the decision to refinance. My monthly payments are much more affordable and within my budget.

The whole process was very easy to deal with. The agents that worked with us were very responsive and attentive to our needs. We were very pleased with the experience.

I would highly recommend Nationstar Mortgage. My Closing experience was organized and handled so efficiently. A representative came to my house and completed the transaction. Minimal effort on my part. I also got a great rate!

Nationstar help me out a lot with the refinance I did. They was patient and willing to help me out and I appreaciate it from the bottom of my heart. Thank Nationstar.

Very professional!!!! Pleasure to work.

We refinanced our home mortgages with Nationstar. They made it as easy as possible with most everything being done online. Very pleasant people to work with. Having the mortgage with them for almost a year, I can say they are a great company to deal with from beginning to end.

Andy ** and Holly ** made the refinance process easy. They were personable and professional. Although there were mounds of paperwork involved appeared daunting, they made the process less overwhelming. It was truly a pleasure working with them. I would highly recommend this team!

I have nothing but praise for Marisa ** and Kyle ** of Greenlight Loans, a division of Nationstar Mortgage. As the mortgage rates fell our mortgage was held by another very well-known bank. In an interest to take advantage of the much lower rates we started refinance action or I should say we started a nightmare journey of endless paper work submissions, extended periods of silence, and change of processes from Local to Texas, to Florida, to New York. Only to receive a call months later that "Hey sorry but your loan has been sold and refinance action has been cancelled." When I called Kyle I expressed my displeasure with my last effort and he assured me that Greenlight would not handle the application in such a manner, he was so right. Within 30 days it was completed. Its so refreshing to deal with folks that really care.

Having initiated a refi with a Nationstar representative in the fall of 2012, I wasn't receiving any communication from the representative after multiple attempts (at least 3 documented attempts). So I reached out to Nationstar's Consumer Affairs division who were able to help me out very quickly and efficiently and switched me to another representative. My refi was then completed in no time at all. The Consumer Affairs division of Nationstar was a great lifesaver, and even contacted me via a phone call after the fact to ensure the refi process was to my satisfaction (and it was).

I love that I can now make my payments online without a fee and I love it. Thanks for updating your web page to make that possible.

Overall, Nationstar is not so bad or good. As always the process of getting to a real human when an issue arises is laborious and time consuming - making me feel that I am of little value to the company and my issue even less. I have felt that the constant barrage of snail mail offers to refinance is a waste of everyone's time and resources because when we called to inquire, no one could do much more than read some prepared remarks until we got passed to a second individual who had to get back to us with the info we needed to make an informed decision. Our big question concerned the eligibility of our investment property for the advertised loan.

Nationstar was very helpful with refinancing my loan. They made the process easy and helped me save 200 dollars on my payments.

I have been with them for 3 years and already refinanced my house and it was easy and well worth it. They gave a great % rate. Everything is great with them. No issues. Would recommend.

2nd loan and it was great.

Refinancing my mortgage was fast and easy and Nationstar did most of the work. It brought my monthly payment down almost $200.00 a month!!

Thank you for refinancing our loan.

I have had 2 loans with Nationstar and used greenlight last time. Great Service.

My experience with Nationstar was simply great. The only thing I was really upset with is the PENALTY if I pay my mortgage off early. Not once during this process was I warn or told of this. Might have to find another company to take my mortgage to now.

Each time I call to make a payment, my old mortgage information come up. Each time I must go through all types of hassle just to pay my bill.

It was fairly simple to refinance to a lower interest rate except for the fact after the first lower payment, Nationstar realized they had not paid my county taxes and my payment went right back up. A total waste of time and money. I also pay my house payment between the 8th and the 10th. I don't appreciate the abundance of phone calls I receive. I know this is your business, but I try really hard not to be late, and am still made to feel awful!

Years ago, I had refinanced the mortgage with Capital One and I never even paid a single payment to them when they sold the mortgage to Nationstar. This particular time with the mortgage professional, it went fairly well. The person I dealt with most of the time was responsive and helpful and pretty much worked on time, the TAT. It was a surprise that this one went as it did. We really didn't talk a lot about refinancing options; I applied to this one and got it. For the most part, the overall experience with Nationstar was fine. It went very smoothly. There was only one little hiccup: there was some document issue, nothing that was a big problem. Overall it went well.

The refinance was an easy process. Everything was handled with phone contacts and email. Rate was an improvement. Cut off 8 years and only increased monthly payments by 20 bucks. One criticism-you can't pay monthly mortgage from 2 bank accounts if you do it through online bill pay. We see told monthly payment has to be in full from one account. Otherwise it looks like 2 partial payments and the system assess late fee.

I was treated very well. When I had questions, or was confused about terminology, I was given the attention required until I understood. This was very important to me. Everyone I had contact with was pleasant, and yet professional. They were not stuffy and would display humor to lighten things up...if needed. All-in-all an A+ in my book.

Quick, fast, easy. You can't go wrong. In fact, so easy, I started to doubt myself if this was too good to be true.

Quick and easy.

Thanks Greenlight for refinance my mortgage. Great transaction, A+.

The Greenloans team contacted me, as a Nationstar client, and offered a plan to refinance my condo. They were very professional and thorough, clear with their information. They guided me all the way through and I ended up with a mortgage that suited my needs and budget. A nice team that helped me keep my house.

Wonderful customer service, patient with our bankruptcy and when it was finally over, they helped us with refinancing to a 15 yr loan! We are very happy with them.

I was very happy with the help I received from the Nationstar Customer Service. I had several questions and they gave me clear and helpful information. I have always been impressed by Nationstar's professional care.

Excellent Customer service, awesome and easy website. 5 stars.

I've never experienced any problems in the services rendered by Nationstar. With a world full of hurdles and roadblocks, it's nice to have the confidence in a mortgage company that the job will be done right the first time and there after.

I am very please with the way Nationstar do business with me as to some other mortgage companies. They are very professional and they care about their customers.

The refinance process went well and made sense. I was happy with the professional treatment I received; all were friendly, courteous, and explained as they went along what I had questions about.

Nationstar has been easy to work with. I had an original loan with them and felt that making payments online was a piece of cake. I refinanced last year and that process was fantastic! The loan officer and service agents were on top of things to help me through the refi paperwork. I am happy with the customer service I receive and have no complaints.

Home loan - Great service and would recommend.

Excellent, fair service.

My goal is to get rid of pmi.

I had a great initial experience when refinancing my home through Greenlight this summer, but I eventually ended up working with someone who was a terrible communicator. When first approached by Greenlight to refinance my home, the representative I was working with was fantastic. He worked with me on a human level. No hard sell nonsense. We discussed options and went the direction that best suited my needs. After getting the ball rolling I was passed on to another loan officer, who simply didn't return calls or keep me up to date on the process of the loan. He didn't tell me anything that I had to have when the notary came to my house to sign all the loan documents. He didn't even communicate with the notary.

Nationstar has been great. They did my refinance last summer and everything went smoothly. They made the process simple, easy and fast. I'm very happy with Nationstar.

I have gotten 4 tax forms from Nationstar and Greenlight - all are missing my closing cost or points from refinancing.

We have our primary mortgage with GreenLight and have re-fi'ed with them before. Ryan and the folks at GreenLight have always been professional and courteous. They always explain our options and are quick to protect us against shady loan agencies. Ryan has locked in loan rates for the duration of the re-fi process and has kept us informed throughout. We find GreenLight to be a reputable and trustworthy company to do business with.

I had a great experience with this company. I was looking to refinance my house and was shopping around. I was ready to get a loan with Wells Fargo when I received a call from Nationstar/Greenlight who was my current lender and they offered to match/beat my current offer from Wells Fargo. From that point on everything moved very quickly and smoothly. We closed by the end of the month. The company made it very easy to refinance. I would recommend their services to anyone.

I have never had any issues with Nationstar! They helped me refinance my home and made it super easy. I have my payment withdrawn automatically, it is nice and hassle free. I never hear from them it....which is also nice.

Nationstar/Greenlight was a huge breath of fresh air. We had received tons of offers in the mail and over the phone to refinance our mortgage to a lower interest rate. Greenlight was THE only one to follow through on each question we had and each promise they had given us at the beginning. Each individual we spoke with in the company was knowledgeable, polite, and above all responsive.

I honestly love this mortgage company. They have excellent customer service. The refinance they offered was quick, easy and painless.

Everyone that I have dealt with at Nationstar has been extremely helpful and courteous. It was suggested that I refinance for a lower interest rate and they took care of everything involved. All I had to do was sign the papers.

For the most part our experience with our refinance was pretty good. My only complaint would be that our loan representative kept misspelling my wife's name and kept getting our information wrong. The representative also had trouble contacting her human resources representative to verify employment.

Excellent customer service. Representatives were thorough and very helpful through the refinancing process.

Timely, efficient and communicated throughout the process. Good customer service and very responsive.

Always great customer service.

My mortgage was xfered from BoA to Nationstar in June 2013. When I was shopping around in June 2014 for a Re-finance, I sent a quote to Nationstar since they held my current mortgage, and they transferred me to Greenlight Loans who they were affiliated with. The rate was good and beat other big banks. The folks at Greenlight were extremely professional and answered all my questions as well as walked me through the re-fi process.

I am very happy with the service provided by Nationstar. Lisa who is doing my refinance does such an outstanding job, very caring and respectful. This is my second refi with her and if feasible I will do more as I am in property management and own other properties.

Everyone that I dealt with was courteous and worked in a timely manner.

Hello Tiffany & Janette. I want to thank Tiffany for making this refinance A GO! When she said “Yes we can help you”, I was so surprised and speechless. We want to say Thank You, for taking your time and patience and all the hard and bumpy roads we traveled. Then came to Janette for final closing. Janette probably thought “OH My what a mess.” We want to Thank You also for all the hoops you had to jump through for us. A very patient, kind and caring person, willing to go that extra mile. Both of you deserve an award for being supportive, patient and kind. Where would we have been without you girls. GREAT JOB WELL DONE!!!

I am really happy with Nationstar. Any time I call, I get someone courteous who answers my questions correctly and quickly. My refinance was also an easy experience but did take much longer than anticipated. Overall, Nationstar has proven to be a good company.

Initially the process was long and tedious. Once everyone decided how to proceed it moved a lot quicker.

There should not be a charge for online payments.

I haven't had any issues or bad encounters with anyone I've spoken with.

Refinanced my home and it was absolutely painless.

When I wanted to re-FI my loan, they were great and helpful. They assisted with the process! Easy to get a hold of customer service when needed!

I recently refinanced my home and was very pleased with the customer service and the rate.

My loan was purchased from Bank of America in 2013 and I was initially concerned, as I had not heard of Nationstar. Since then, I've been very pleased with their servicing and have even decided to stick with them/Greenlight through refinancing in mid-2014. That process was also way easier than I would have expected. In the couple of times I've had to call them for questions, they've been very responsive. Happy customer overall!

I've had Nationstar after my mortgage was sold to them approximately 6 years ago. The transition was smooth and the web portal has been great. Nationstar is on top of notifications by email, phone, and postal mail. I've had no issues with them and even did a refinance with them. They walked me through the process from beginning to end without a problem. Would recommend to others.

We are very happy with our experience with Nationstar! We would highly recommend them. We were getting nowhere with our other Mortgage company with refinancing through the Harp refinance program and they were able to get it done in a short time.

I had the best experience with my refinance for my home. Andrew ** and Carina ** were the best and worked every possible scenario to be sure I received the best deal. Because I had such a positive experience, I have recommended friends and family as well. Every one of them have had the same great experience.

Nationstar offered to refinance my mortgage, with no closing costs. Excellent service during my refinance, though they did switch my point of contact several times. All in all, it was a very easy process. It took very little of my time and saved me a lot of money.

Refinanced home loan at a lower rate and was told by account mgr that there would be no out of pocket expense or fees. When closing date came, they wanted to charge over $700 in fees. Talked to supervisor about the issue and he said he would investigate the issue and conversations that were recorded and follow up with a call back but never did.

Great Mortgage Company! I highly recommend them!

The people we dealt with with on our refinance were knowledgeable and it was quick and painless. The third party that handled the closing was great. We didn't have any surprises. I would definitely finance with Nationstar again and would recommend them to a friend.

I have found dealing with Nationstar to be pleasant and dependable through a large insurance claim and a refinance. I appreciate the fact that they assumed this loan from Aurora and have been pleased with their service.

In all the years that I've had different mortgage companies, it has been difficult calling and speaking with someone to answer questions I may have. Customer service has always been and should always be a very important part of the business. I have actually had great responses everytime I call Nationstar

This was the simplest, easiest refinance I have ever done. Alexander was very on top of things and always pleasant.

I got very frustrated with the refinancing process as I had to go through it twice. The first time, the process was just dropped without any reason. And through the process, you could never get in contact with a person as I went in circles with their phone system. Then, when I finally close on the mortgage, there is a due date and a pay by date. They start hounding you after the first few days after the initial due date. I have no problem if I am late with my payment, but don't hound me when I'm not late with my payment. Not a good relationship!

I have found that Nationstar has been spot on informing me of anything that comes up and have not pestered me about anything either. I feel that this company is company that can be trusted for mortgages at least in residential homes. All in all I would recommend my friends to this company if/when they want to get a house of their own.

We did a refinance with Nationstar and can say that our loan officer was outstanding. The way we were treated was a good experience and would highly recommend them. Our rep Alex went above and beyond to help us get the loan done and get us the best rate he could!

Our purchase with them was a very easy smooth transaction and then our refinance was even easier. The customer service and knowledge made both loans stress free. I definitely would recommend and use them again.

We have never had a problem with this company. Very pleased with them.

Fair and helpful mortgage company. I have had Nationstar for many year over two mortgages. They have been easy to work with and helpful for anything that I have needed.

Last time I received a letter in the mail from NationStar mortgage regarding being qualified to refinance my house. Thinking this was just another offer that would end up not working for me, I picked up the phone to further inquire without much enthusiasm. To my surprise, the people at Greenlight loans were not only friendly and very knowledgeable they helped me refinance my loan and saved me more than $200.00 per month in interest payments.

My experience with Nationstar had been very good.

I needed to refinance my home for a lower rate and they did just that. I was guided step by step through the entire process and the entire deal was done in about two weeks.

Your representatives are always helpful and have good attitudes. They have gone out of their way to satisfy my requests.

Fast and convenient. All the processed went smoothly and on a timely manner, the only thing I was disappointed was with the Insurance portion, that was not clearly specified.

I would recommend nationstar mortgage to anyone, for their great customer service, very helpful, knowledgeable, and friendly! I have no doubt that I would return to Nationstar mortgage if I needed to in the future. Thank you Nationstar mortgage!

I started with BofA as my mortgage company then they sold it to Nationstar. I wasn't happy about it at first but then after a few months they called me and told me I could refinance for a lower rate. It was super easy and quick. Now I'm paying less than I was and all because they called me. I don't think most lenders would do that and miss out on their interest, but they did so I'm calling it a win!

I had a great experience. Greenlight Loans were very professional. They answered all my questions in a timely manner. I would highly recommend them and use them again in the future!

Outstanding service - got the answers I needed and was never rushed. Good people.

I love nationstar because they are respectful people and they're kind. I will recommend this to everybody.

My wife and I were paying 5.5% interest on our mortgage. Like so many others, our house was underwater. All the equity gone! Even with us owing more than the house was worth, we were able to refinance to lower rate and save $120.00 a month on the mortgage payment. Our Nationstar loan rep was with us all the way. He gave us options on how to reduce our mortgage. He explained in detail how each option would work and what we could expect from each option. We made our selection and the refinance process was simply to say the least. My wife and I could not be happier. Thank you Nationstar for helping us retain our quality of life.

Did a refi with Nationstar and it was very smooth and was the entire way!

Excellent service. I recommend nationstar mortgage. Refinance or buy. Excellent rate. And good services.

I have had to try 4 different times to have my husband listed as a person Nationstar can talk to about the loan. He is half owner of the property and on the note. We have had to send written communication 3 times so far and they still claim they cannot talk to him. Your follow-through is abysmal.

I want to thank GLL and Nationstar Mtg. for their assistance in refinancing my home thru the HARP program. Nationstar, my Mtg. Company, had GLL contact me as they felt I qualified and I initially said no, that I was not interested, as I was going through a personal problem and did not think I could deal with one more thing. They asked for a few minutes of my time to give me a number on how much I could save which caught my attention. They were professionals and explained/walked me through every step making the process easy and stress free. My mortgage payment went down $350 per month. Thank You Nationstar and Greenlight Loans.

I had a great experience with Nationstar when I went to refinance my home. I would recommend them if you want to refinance your home.

I recently refinanced my home with Green light loans. The hardest part was choosing which option to go with. The loan facilitators were efficient and helpful without the hard sell. My Mortgage has been administered by NationStar for several years, they are helpful and accurate. Thank you for your professional and pleasant demeanor.

You have outstanding professional team that worked with me for a long time last year to get my existing loan refinanced. I was very happy with your team of professionals, they even guided me in what to do next. Thank you for making my life easier.

We were very happy with dealings with the loan officer and the loan processor. Both were very helpful with the process. We felt like the process was too long as we had just refinanced our loan with Greenlight in May 2014. We also ended having to pay for a portion of the closing costs out of pocket.

When we wanted to refinance our home with Nationstar the associate answered our questions and helped us to be able to get our home refinanced for a better interest rate. It was also nice having the accessibility to online services.

I appreciate Nationstar Mortgage for taking over my Home Loan. Their customer service department sends reminder calls and email to ensure you don't miss a payment. My refinance was smooth and without error. I would definitely recommend Nationstar for the busy homeowner!

My refinance experience was extremely pleasurable. My financial contact was very professional, respectful and knowledgeable.

I refinanced our home this past summer and the process was the best experience ever. NationStar was totally supported, knowledgeable, and efficient with my inexperience. I highly recommend NationStar for your mortgage needs. Fantastic job NationStar! Thanks.

I had a mortgage with Nationstar and needed to refinances my mortgage. Greenlight was doing the refinance. They were great, very professional!! I got good rate and I’m very happy and pleased with the way they handle the transaction. I am a realtor and I recommend Nationstar to all my client!

It was good. Thanks.

I would like to be able to add an app. Sometimes the mobile site doesn't come up. I have to refresh the page multiple times to get it to load.

When we decided to refinance our house, Greenlight took care of our loan and we got great service. Every time I called and asked questions, the agent was very helpful. When we needed to make appointments we always got a call to remind us and make sure the time and day was still good. We had a great experience and saved money!

The young men who refinanced our loan were helpful and knew what they were doing. It was a quick and easy process.

It took over a year to complete my HARP refi, although I was 100% qualified. I was placed in so many "catch-22" situations in their attempt to block my loan, which at the lower interest rate was of no use to them, that it wasn't until NY State Senator Phil Boyle's office investigated with a state agency who demanded that they justify their actions, that it finally went through. My original mortgage had been sold to them originally by BOA, and with the exception of one honorable Nationstar employee who was honest with me about what was really going on, and the senator, it would NEVER have gotten done. I hope someday they sell my mortgage elsewhere so I can finally put the hellish year of misery they put me through behind me.

Easy, understandable, great people communication. Fast response to any question. Representatives available via e-mail, text, or phone. All paperwork was totally explain by the rep and handled swiftly and at our convenience. After several companies or banks throughout the years was the best we've ever dealt with. The web page is the simplest I've ever worked with. Simple to find what you need. Awesome.

I have yet to get any positive customer service when I call. The phone tree is very difficult to navigate. It is challenging to talk to a person. Once you do get to the correct cue, the hold times are outrageous. 9 out of 10 times the agent is from a different country and it is difficult to have a conversation. If I had the opportunity to choose who carried my mortgage, I would not have chosen Nationstar.

Nationstar worked with me over 3 years to find a loan modification that worked. In the end I didn't save any money on my monthly payments but was able to secure a fixed rate, long term loan. My payments increased by $152 but I was able to find a way to make this work for the time being.

I've dealt with various mortgage companies yet none have been easier and more helpful than Nationstar and Greenlight. Their customer support is the best that I have experienced.

We have had nothing but good experiences with Nationstar. They offered to us to refinance without us even calling them and reduced our payments $250.00 a month. The people we dealt with were awesome. The refinance went through very quickly and we are still happy with the results.

Everything went well with the exception of the time it took to complete the refinance. One associate suggested that we should change the mortgage from conventional to FHA. So we followed his advice and ended up waiting for a number of weeks until finding out that we really needed to do a conventional loan.

I'm very pleased with my mortgage company - fair and honest.

Honestly I can't say anything bad about Nationstar/Greenlight mortgages. I was with Nationstar for a few years then Greenlight helped me refinance. Excellent customer service and excellent rates. Would highly recommend!!!

Nationstar Mortgage bought our original loan from Bank of America and have been nothing but courteous and helpful. We recently refinanced our home loan at their insistence and guarantee of a lower rate, and they were right. The process was smooth although we would have liked a bit more communication during the process. Nonetheless... it was still a great outcome and in our favor. They are willing to answer any question you have. In our experience there were multiple experts on many different subjects that put us at ease.

Ok so I had you since I bought my house. Everything was fine till I tried to refinance! You didn't pay my insurance. They cancelled me then you missed my August excise tax on my house. Missed and still isn't paid.

At first it seemed it was a bit slow but after talking to the right person they got the ball rolling and within a few weeks they got us refinanced so over all it was a good experience and they saved us a lot of money and now I can say that I don't worry whether I can pay my mortgage.

Been trying to refinance a loan for some time now. Sent in the information. Was called about 3 additional bits of information but was driving and can't find the notes I took neither can Nationstar as I've called to follow up but haven't heard back.

I think the only down fall was that our mortgage consultant had too many cases and I felt we got a bit lost in the shuffle. Thank God for our closing coordinator!!

I have had terrible experience as documentation provided to me for refinancing was not accurate, nor it was communicated to me when promised. It took multiple contacts, communications, follow-ups to rectify it. At times work product received from Nationstar Mortgage Team was unprofessional, inaccurate and I did receive apologies..but all of that was after the fact.

I refinance my loan with green light mortgage. It was a great experience. Everybody with green light mortgage was awesome to work with. I wouldn't hesitate to use them again for my refinancing. Or mortgage needs. They even recently called me to tell me about mortgage rates going down and if I would be interested in refinancing again. That's great business.

I have had a great experience with Nationstar as my mortgage company. They are always available and able to help me anytime I need it. They were wonderful when I refinanced last year. I couldn't do it with my former mortgage company, but they made it work.

I have had a mortgage with Nationstar for 2 years after being transferred from B of A. Compared to the previous company, it has been smooth sailing with Nationstar. I refinanced about a year ago, without any hitches. I have automatic payments, electronic notifications and documents and am very pleased with the service. I recommend them without reservation.

I have been with Nationstar for five years or more, refinanced twice. I have received the best service from this company. Their representatives are top notch and know their jobs. I'm very pleased with Nationstar.

Excellent service. The follow up, and communication is superior.

When it came time for us to refinance, I could not believe the ease and the extremely quick turn around that Nationstar afforded us. We went from applying to complete refinance within three weeks. This was SO much easier than dealing with our bank. After 5 weeks trying to refinance with the bank, we finally called Greenlight and got such good service, I would recommend them to anyone!

A very easy, well organized experience. The staff was superb in their communication with us and the closing was fast. Two thumbs up for Nationstar!

Nationstar/Greenlight was very helpful and efficient with helping me get a reduced rate on my home loan with little or no confusion.

I was contacted by a representative of Nationstar inviting me to refinance my loan. They volunteered to give me a lower interest rate and paid for all the closing. I found the entire interaction expedient and professional. I was very satisfied.

The overall experience was a good. I know they are complications but they were all handle with courtesy and good manners.

I've been with Nationstar Mortgage for more than 6 years now and they have been very helpful along the way. We were even able to refinance relatively easy, saving us almost $300 per month! Their employees are always very polite. I also love the ease of making payments via online website!

We have our mortgage with this company and have refinanced with this company. Yet daily, we are received solicitation calls to refinance. I have politely asked them to stop, yet they continue, constantly interrupting our lives. We are victims of the very company we pay money to. So frustrating. Is there anyone out there who can help?

I love this company - always there for you. Great service.

My experience with Greenlight was fantastic. The two people I worked with, Kyle and Phillip, were friendly, fast and patient. They responded to my email and answered all of my questions quickly and thoroughly. I can't say enough good stuff about them. Working with them was a pleasure. They took my refi from an initial phone call to signing final documents in less than 2 weeks. I can't imagine it having been any easier.

Great service! Very Polite agent. Even though I have a strong accent. The agent understood me. :)

I had a Nationstar mortgage transferred from BOA. I decided to take the opportunity to refi through the HARP program. Greenlight made it fast and simple. Very happy with my new payment.

It was excellent experience. Fast and friendly service.

The best experience we've ever had with a loan company. The people we dealt with were not pushy and helped us in every way possible to obtain our refinancing.

I worked with Tony ** and Ali ** and had a very good experience with both (particularly Tony). He was always available to answer questions and was very informative and level headed, even when I got frustrated and confused. I would definitely recommend Nationstar to friends and family.

Tony ** and Shelly ** were very professional, friendly, and stayed on task so we could sign the final documents on January 23rd. We had only made contact on December 22nd and with the Christmas holiday - the time to close was fantastic. We would recommend Nationstar to others.

The staff was very efficient and I felt like they truly cared about me.

I had Nationstar for my first mortgage and I had refinanced with Nationstar and I was waiting for a distribution of funds (how much money went where) and I still haven’t received that. Other than that, everything else is pretty good.

Everything’s fine. I've had nothing but good experience with Nationstar Mortgage.

Your company was easy to work with.

Back when I was with Bank of America, I lost my job and was having a really tough time so I was trying to either refinance or do something to help me, but they just gave me the run around. But when Nationstar took over, they offered me refinancing and when I did, they brought my mortgage payments down. I also found them very easy to work with and they made the process easy. They took the needed information, filled out the paperwork - I didn't have to fill it out with the same people five times - and they followed through with everything. I felt like it was a team effort and I was very happy with the good job they've done.

Great experience with Greenlight Loans.

I want to thank the professionals at Nationstar Mortgage for the seamless & efficient service I received with the refinance of my home. I would especially want to extend praises to My ** & Roger ** for their courtesy, professionalism & expertise! I highly recommend Nationstar because these guys are great!

I can only explain in two words and please excuse my language, but it's the honest truth. The ** WORST service I have ever received. I was given the run around since day one, and the bad part is I'm in sales, and I would never give my business to the competition no matter the situation. In a statements I made saying I was going to not go thru Nationstar, I was told 'ok no worries'. That's when I should have pulled out. To Nationstar, I can't blame you as a whole, but I do blame the person that serviced me. If she worked for me as my sales representative, I would have fired her after that remark. I will never recommend you to anybody of the 300 employees I work with or the friends and family. I hope I never have to deal with you again.

I'd like to compliment two of your employees, Maria ** & Frank ** for the excellent service they provided me during the refinance process.

It’s been easy and good. I'd recommend Nationstar Mortgage.

The people in Greenlight Loans were very polite and professional. They were very patient and explained every step of the way. I would recommend them very highly. Thank You Greenlight Loans.

We had an issue with the notary that failed to have us sign the 3 day notice correctly. So we had to re-sign the document again which costs us extra interest.

It was not a good experience at all. We were told it would be an easy and quick refinance because it was within the company. Not so, it took months. We kept getting calls to please resend paper work that they supposedly lost or never received. In the end, one of the people finally told us it was never lost but that they were just too busy so it was just excuses to put us off for a while longer. Very disappointing.

Few mistakes along the way, costing more than expected. I hate surprises when it involves more money!

We recently refinanced our home and the experience was wonderful. We saved money and the customer service throughout the process was excellent. Thank You.

I was a little apprehensive because we tried to refinance with Nationstar almost two years ago and I had the worst experience and still didn't close after going back and forth for more than a year. Shaun ** from Greenlight Loans called and was very professional and explained everything in detail and if I had questions, he responded quickly... I started the process in early November and we closed right before Christmas. Very pleased!

Had a little trouble with return calls on questions to start with, but after that was addressed, all questions were answered in a timely manner. Nationstar had our previous loan and it is because of them that we were able to weather some really bad years and still keep our house. Thank you Nationstar!

We were hesitate to refinance only because of the thought of all the time and paperwork. I'm so glad we did. They made it absolutely so easy and everything with so SMOOTH. We were extremely happy.

When I started my refinance with Nationstar/Greenlight I was nervous but Jason ** and Nicole ** were so helpful and answered all my worries and questions. Every time I called with a question, they were quick to respond and always with a cheerful demeanor. I would highly recommend Nationstar/Greenlight with any mortgage needs.

It was a pleasure working with the people from Greenlight. They were easy to work with. I had attempted to work with another mortgage company and kept getting emails or phone calls from them needing to justify this or that or what I had in the way of retirement. I became very uncomfortable with them. I called Jeff at Greenlight and got the paperwork going and it was completed in less than a month without the the hassles. I will definitely recommend them.

The Nationstar person I spoke to initially who helped me with the details of my refinance loan was great. The firm that they use to do all the closing was great. It was expeditious. They were pretty clean and easy to work with. The majority of the work was done by their closing team which was great.

The people explained the loan step by step and made sure you understood it all.

It was a pretty good experience working with Nationstar Mortgage. I wanted to refinance a couple of times and it came down to me having to have appraisals done on the house. Now I'm able to save some money monthly because they lowered the interest rate. They were pleasant, kept in touch with me and explained things if I had questions.

We had some credit card debt that we'd like to get rid of. We thought by refinancing we'd probably get rid of it to make us move on and make it less stressful. Fortunately I received a mail from Nationstar on refinancing so I went ahead and availed of their offer. They were pretty good. It took a little bit longer than I would think it should have taken, and I believe they dropped the ball a couple times (where I had to make some phone calls where they should have been making the phone calls), and this information kind of got a little bit touch and go, but in the end everything worked out. Ultimately we got what we wanted -- just less stress with the no credit card debt. It all ended up good in the end.

My prior mortgage company sold my mortgage to Nationstar. Then Nationstar called me about refinancing a number of times until I gave in and decided to refinance. It was all done pretty quick and they answered whatever questions I might have had.

Nationstar was very nice and easy to work with. They worked with me well because there were some extra added things that went on in the end of trying to close my loan, and they were really helpful in trying to get that resolved for me. All in all, everything went good.

When I first purchased my house my mortgage was with another company. Then it was sold to Nationstar. Nationstar then sent me a letter in the mail and it said that I can refinance at a lower interest rate. I did and now I save lots of money each month.

Based from my experience, Nationstar is a very good company. Back about 10 years ago, we had Bank of America. We didn't know anything about Nationstar until BoA transferred the loan over to them. We have other properties but we didn't owe much on that and the rate was a bit high. It wasn't that significant so we didn't bother with it. However Greenlight called me and offered to refinance the loan. It was a couple percent less than when we bought the place ten years ago. It's always been a comfortable setup as far as we're concerned financially. The rate wasn't that bad. So it's kind of nice that they came along and noticed that they could reduce the rate, and they did it. I'm very happy with them.

My experience with Nationstar was excellent. The process was seamless. They did an excellent job and knew exactly what they were doing. I got through it and I'm happy with the situation.

Absolutely wonderful customer service! Shawn was always positive and very informative as he guided us through our refinance. I felt that he really had our best interests in mind as he helped us complete the process. I will not hesitate to recommend him to my friends and family.

We all have had poor service with companies... However, it seems some companies, their people, and their internal processes allow for a much smoother way to address, handle, and resolve customer issues. Nationstar / Greenlight is 'POOR' and I would not recommend using them regardless of rate... They missed every mark along the way when handling my mortgage... Guess the good thing out of all of this is I am highly motivated to pay off my mortgage early so they make as little as possible from me!

Thank you very much. The refinancing process went great. It was hard for me but again thanks to Daniel **, my mortgage professional and Tony **, my closing coordinator. I had the ability to handle it. The two guys helped me through it. They were great and they surely know what they are doing.

We wanted to do some improvement to the home and just take an additional loan for the basement. We went through Nationstar and they recommended Greenlight Loans. The first lady I talked to was really awesome. The actual coordinator was okay though a little bit cold and wishy-washy in some cases. The refinancing definitely lowered the interest and payment. Everything got done but it just wasn't a pleasant experience throughout. Despite this, we are going to go through our refinancing if we want to do a 15-year. And anyway it paid off because right now we have a lower interest and a little bit of a lower payment.

Mostly a good experience. Everybody was helpful and knowledgeable. There was some difficulty reaching my closing agent because she was going through some training. There should have been someone to replace her. The interest rates were competitive.

I had my original mortgage a while back with Bank of America and they sold it to Nationstar. Since I wanted to get a lower interest rate, I decided to refinance and chose Nationstar (because for me to go to somebody else was going to create a lot more work). During the refinancing they were very timely and responsive. The instructions I received was very easy to follow and very simple to execute. It was almost checklist-oriented. The whole process was so easy compared to others it was almost flabbergasting.

I had a mortgage with Nationstar and I went to refinance it. I wanted to reduce my mortgage payments, so I could do it in retirement. They were very professional and they seemed to be very concerned about making sure that we were aware of the process, cause I kept getting emails and calls when the process went forward. And when I had questions, they answered them right away so I was really pleased. My mortgage payments are reduced and I’m thinking about trying to get on the twice a month payment plan.

I told Nationstar what I needed to close and they made it a good experience overall.

We just refinanced with Greenlight in December. Their customer service was Amazing! We were really treated like we mattered and all of our questions were answered extremely quickly within hours of a voice message or email. We were provided with many options to fit our needs and with very competitive prices. I look forward to dealing with them again! Very happy customers. :)

I was happy with the refinance and the fact that someone came to me and the person assigned to help me was very nice.

I refinanced with Nationstar to lock in since my first loan was an ARM. The gal that came to do all the paperwork was a nice lady and I appreciate her being on time. Everybody was nice to work with, explained everything that was going on and got me in the loop. They explained what different options were available and I wanted it to be straight, conventional, just to get rid of the ARM. They went through all the details and what that would look like so that I would understand what all my options were. Now I don’t have to worry about an adjustable ARM anymore and what the interest rates are going to do.

I was treated very well by Ms. **. She always kept me well informed and helped me to understand all that was happening when I was asking questions about my refinance. Her information was realistic and helpful at all times and she helped me through the delays when they came up. All in all a very good experience.