Mr. Cooper Reviews

I'm Pissed, upset, and not able to comprehend that you’re able to make your payments but still because the economy has changed and now you’re making less money, no one wants to qualify you for a loan. I inquired about refinancing because my interest rate is absolutely too high. Currently, my interest rate is 7% plus. The first time I refinanced was a long time ago but I'm able to make my payments. I'm still making my payments but yet still no one wants to talk to me and I'm under water. I'm trying to refinance right now and no one really and truly wants to work with me because they're saying I don't qualify now. Well, I qualified before. So basically they're telling me to just get out of my home because no one out there is willing to help me right now.

I was very impressed with the personal attention I was given by the two primary people I was in touch with. Both really kept track of details specific to my situation & hand held me through what would have otherwise been a nerve racking process.

After over 2 years of trying to get a refi on our underwater home and getting the run a round, we were ready to just give up. We receive a call from Nationstar Mortgage LLC & Green Light Loans asking if we would like them to try. They held our mortgage at the time. We informed them that we had been trying but were not having any luck. After about two years we have just got our funding. They had to fix some old liens that had never been taking off, going back to when we first bought this house.

Refinanced my mortgage. The staff were friendly and courteous. Everything was done electronically and the closer came to my home. It only took 2-3 weeks to complete. They made it very simple and painless.

The refinance process was swift and smooth. Everything told to me was exact. Everyone returned my calls promptly. They sent me the proper documents in a timely manner. They kept me informed. I would highly recommend Nationstar to everyone.

Greenlight Loans was great to work with. They were quick to answer all questions. I really appreciated having a "go to" person to call direct instead of a new person every time I called.

Loan office noted process can get done quickly since we were qualified thru the Fed. Didn't happened due to unforeseen issues. Then further documentation was required, resulting in a "conventional" loan process that necessitated full income, asset, etc. declaration and verification. 4+ months later, the loan went through. But before finalizing, the rate went down. We asked for adjustment process to take advantage of the lower rate. Our request was ignored, and the higher rate stuck. We had to initiate and push the loan officer/closer to check on our paperwork status to keep it "moving!" Very disappointed and dissatisfied especially the original loan was held by Nationstar! Good grief. Don't use these folks unless the borrower has lots of time and patience to babysit the process as well as putting up with a higher rate.

I'm glad I got this refinancing done!

Phenomenal employees and phenomenal service. Bob the guy I dealt with was awesome. The documentation process is real quick. Refinancing with Nationstar was super easy. I have recommended them to some of our friends.

We've being with NationStar for a some time now. The bank has being fair and helpful in dealing with our mortgage. 3 months ago they offered to refinance our loan . They were amazing, providing us with all the tools I needed to secure a new loan not only shorter but with 2.75 points lower interest.

Lender-based insurance was placed on my loan. My insurer had showed a change in payment and I found they were requesting payment confirmation due to fraud report. I contacted Nationstar to fix the problem. The rep was helpful although not fast. I was referred twice and it took 4 days to have the funds returned to my account. My issue was only the length of time to return my money was unacceptable and I was annoyed that I didn't receive any updates on the topic. But in the end it was resolved to my satisfaction.

Ms. * * has been a delight these past weeks to work with. Very knowledgeable and always making sure that I understood all the changes in my new mortgage contract. She accommodated my needs and was extremely helpful. She is a breath of fresh air, and come promotion time should be commended for her great work at Nationstar! I highly recommend Ms. Shanta * *!

Although it took almost a year (50 weeks) to process my REFI, so far everything has been fine. It was an unnecessarily long and aggravating experience. I can't even imagine how long a NEW loan would take, but as I said so far all is fine.

I receive several quotes each month to refinance from various lenders; I was grateful for a letter from my current mortgage lender Nationstar Mortgage telling me I could refinance my loan through them without much hassle. After one quick phone call, we found out we could drop our PMI and refinance to a 20-year loan for only a little more than we were currently paying with PMI. They were quick and very easy to work with, our closing was even held on a Holiday. 110% satisfied!

I was phone transferred from Nationstar to a company called NationWide and got into their bi-weekly program which ended up being them just taking money out of my bank account every week and paying Nationstar once a month (NOT what I wanted). In addition to that, they failed to tell me that a month wouldn't get paid. So, while money was coming out of my account, Nationstar was not getting paid and I ended up getting a late fee + being behind my payment. Every time I called about this, no one knew where my money was and no one really looked into it. Finally, (after I cried on the phone to a rep), she looked into and let me know that I wasn't even set up on a bi-weekly program with Nationstar. She helped me track everything back and get me back on track.

I have had a great experience. I appreciate the good customer service when we refinanced our home.

We have not had any problems with our loans through Nationstar. Customer service has typically been good - easy to reach & willing to get questions answered & issues resolved.

The application process was easy and quick. The people I worked with were great. I was giddy to learn. By refinancing my mortgage payment would be reduced by $550 per month. That decrease lasted only for 2 or 3 months. Not sure what happened but instead of saving $550 per month I'm now saving about $300. I'm not complaining and I'm grateful for the savings, just not clear on why there was such a difference between what I was quoted and what I'm now actually paying.

Everyone that we dealt with was very helpful, knowledgeable and friendly. The process was fast and efficient. We would definitely use them again.

Nationstar has been a great mortgage company to me. Having my house payment set up for automatic payments is so wonderful. Don't have to worry about getting it paid on time and not having a late charge fee. Thank you.

When I tried to refinance my home the person who initially started the process was not giving me the correct information. I was told I was going to get a certain rate and that it would be a VA loan. When everything was almost done he told me he's misunderstood the VA loans and that I could refinance with a VA loan and would get the rate promised. After speaking with his supervisor I was able to get close to the rate promised and then finish the refinance with the help of a different person - the final part of my refinance went much smoother than the beginning.

The refinancing didn't go particularly well. The issues are the same as I had the first time around and it's really with Greenlight. Basically, they took much longer than they should and they made many mistakes along the way and then had to correct them. As regards my refinance options, basically, I knew what I wanted and getting definitive answers was sort of like pulling teeth. The refinance, when it finally went through, lowered the interest rate. If I had any reasonable choice, I would have dealt with someone else. Basically with the way it was handled (this was over two different times but particularly on the first one), I would say it cost me at least $5,000 because of inefficiencies and the way they handled things. It's as bad as it could be.

Nationstar is doing a good job with the loan, and we've had no problems, other than a call I made in January to understand the escrow account analysis done in December. The agent was not at all helpful and did not answer my questions adequately. I got tired of hearing the same thing with no real answer, so discontinued the call.

The experience with Nationstar was tepid. There was a lot of confusion so it wasn't the best experience. There were the numbers and what I had to pay, mistakes that were made where they had to recalculate. It was somewhat frustrating.

I can sum up my experience with Nationstar Mortgage in several short terms: it was a nightmare. Nationstar bought our loan; we got transferred whenever Bank of America went under. The rates went down so it was more economically feasible for us to refinance. We started with one who filled out our application and that was fine. Then we got another girl that took over and we filled out all the paperwork for them.

I was already a Nationstar customer and I got something in the mail about refinancing using Greenlight. I had a first and a second and my second had a balloon. It wasn't coming up quickly that I knew at some point I needed to do something and the interest rates were starting to creep up. My second was at 7. I only talked to one other mortgage company and it seems like early on, the loan originator was going to be a very simple process. They already had a lot of my information because they're a division of Nationstar. So for me, I was looking for ease, simplicity--the fewer steps I had to go through, the better.

Sometimes, Customer Service call's wait time is too long, over-all is not bad.

Refinancing with Nationstar took a long time because I was going back and forth with different people who were being let go so it was grueling, to say the least. I've spoken to so many different people that it felt like I was going back to square one every time a new guy would come on board. But their guidance was good. I don't want to say bad things because the last guy really did help me but it took a long time and a number of different people for me to get the right help. It was very disappointing but I'm not angry; it finally got closed so I'm happy about that.

My wife and I refinance with Nationstar Mortgage and we highly advise that you finance/refinance with any other lender! They are slow to reply and very unprofessional. We started out on the phone with one agent then sent to another and spoke off and on with them for a few days until finally initiating the refinance. Then trying to get a reply back when we had questions was like pulling teeth. We finally received responses after contacting and emailing Supervisors with Nationstar. Then once it was time to sign paperwork we met with a random person that was subcontracted by Nationstar. We had to meet him at a public place to do this at which there seemed to be additional fees and items that showed up on the finance that were undisclosed until this process. Very frustrating. We will not be financing through this company ever again and plan on sharing our horrible experience every chance we get.

A payment got lost in mail and the staff on Nationstar was very helpful and patient. I even got waive a late fee. Very thankful with the assistance.

I do not always receive a copy of my monthly bill. Consistency would be appreciated in mailing out monthly invoices.

During the process of refinancing my mortgage it was discovered on title search that a lien was still on my deed from a previous mortgage. I was upset to find that something was not recorded with the registry of deeds showing that the prior mortgage was paid off many years ago. I was told by a Nationstar representative that it would be all taken care of if I closed with Nationstar with the refi. I trusted in this and my trust was betrayed. The prior mortgage holder told me that they couldn't send me a lien release without a copy of the title search from Nationstar showing that a lien from them was still on the deed.

I stayed with Nationstar because they truly made an effort to keep me as a customer when I could have accepted a loan somewhere else. They met the offer and worked hard to keep me in the loop.

Despite a lengthy process, the actual application and closing was very easy and stress-free. The agent assigned to my account was trustworthy and kept me informed each step of the way.

Slower than I had hoped. People I dealt with were helpful.

I have only positive things to say about my experience with nationstar mortgage. They strive to facilitate and improve home loans in general. They finds ways to make your payments easier and more cost effective, saving the customer money in the long run. Thanks Nationstar Mortgage.

Our loan was sold to Nationstar over a year ago. Everything has been great, no complaints at all. We kept receiving notices about the opportunity to refinance at a lower rate. I called the number and learned that the company we would be refinancing with was called Greenlight Loans. I had never heard of that company before and was a little nervous. The person we talked to, Alan, was great. He detailed out how much we would save with the refinance. I looked up Greenlight Loans online and didn't find many positive reviews. I told Alan of my concerns and he assured me everything would be fine.

Our experience with Nationstar origination was horrific. We were lied to continually and the people we worked with didn't know what they were doing. They didn't care if they helped us or not. It was evident that they were there for the pay check only. Wish we had heard all the horror stories about the company before we started our loan there. It just cost us time and money. Never again.......ever!

I would like to thank Jezen for everything she did during the process of my home refinancing. She made everything go very smooth and I would recommend her any day for future help. Thanks again.

Wanted to change my mortgage due date because I am in sales and don't get my commission until the 15th and could not. Hate getting at least a phone call daily until it is paid - very irritating!

It was a smooth process with a few issues

I have nothing to say but good things about the Customer Service I receive from Nationstar. Any time I've dealt with a representative they are fair, friendly, and what I most appreciate is their willingness to help. For a big lending institution well across the nation from where I live, I feel like they deal with me like a local business in my neighborhood. It's refreshing. Now let's think about allowing customers to make online payments sans the fee and I'm 100% satisfied.

I'm dissatisfied, with the fact that I start getting payment phone call 2 days after the payment is due on the 1st of the month. Continue to receive call everyday until payment is made.

I was notified that I could be paying less, so I agreed to a review and my rate was lowered and I was able to refinance to a 20 year loan. I couldn't be happier.

Each time I have had to contact Nationstar I have always been greeted with friendly and knowledgeable employees. I also refinanced my mortgage last year and although it took several months to finish, the staff handling this issue were more than helpful. I am very satisfied with Nationstar and would definitely recommend their services.

I want to thank Nationstar for helping me in a time of need to get me out of that horrid interest only mortgage I was in. I had a very decent experience except for one person who didn't treat me respectful at all. Joe ** my 1st loan closer. I contacted his supervisor about it and ended up having to postpone my refinance due to uncalled for demands due to his lack of respect for me. In the end Brittany & Zakir did everything perfect to get it all done for me. And yes I am a very happy customer. Things were very dark in my life for a while but I see light at the end of the tunnel once again. Thank you Nationstar for doing everything you can to help your loyal clients! P.S. I am glad that you were persistent in getting my opinion, it once again shows just how much you really care.

It was so nice to have a good experience refinancing my home. Really liked the app that told you what stage of the process we were at and what comes next. Special thanks to my team of Kimson ** & Kelly ** for the easy experience.

Everyone was helpful to me.

Just had my home refinanced with Nationstar/Greenlight and the experience was excellent. Angelique ** and Robert ** from your company did an excellent job of keeping me updated as to what was going on and what documentation was required of me. The customer services they provided was excellent. If I ever need a mortgage again I will first go to Nationstar/Greenlight.

Great customer service and quick response.

I got my home mortgage and then chose to re-finance with Nationstar Mortgage. I have had no negative experiences with Nationstar. Payments are applied as made, and communication is very good. The people that work for the company are always friendly and helpful.

The refinance process with Nationstar Mortgage last year was very well done! It was done in a very timely manner and all involved were very professional. The process was well defined and executed!

I needed to address issues and concerns and the rep was very professional, accurate and efficient. He helped me through the website as well as issues i had.

Mark ** and Elizabeth ** were very professional and helpful. I highly recommend them. They returned emails and phone calls in a timely manner!

Thanks to my agent My ** it was really easy to get the refi I needed to stay up to date and current on my mortgage. I would highly recommend this loan agency for your next financial need!

Very painless, easy to do business with.

I have been very pleased with Nationstar. Being able to update my information online has made things a lot easier as has the automatic payment functionality.

** were GREAT!!! I highly recommend them. They worked above and beyond to help me get refinanced. I will recommend them to all my friends. Great Experience.

I had a great experience with Nationstar. I was able to easily refinance my loan with very little time that I needed to put into the process. I also love their website and have always received timely information from the company. They have always responded quickly to my inquiries and have been very helpful. Tax documents have been timely.

Just wanted to personally thank Tracie ** and Kyle ** as they were great helping with my refinancing. I would encourage anyone to contact those two. They were great.

I was very pleased with the attention and the attitude that I received from my agent. I was also pleased with the quickness of the loan. I felt like a person not a number.

My experience is and has been excellent with Nationstar Mortgage. They have always provided my request and met my needs in the management of my account. Their services are provided with openness and in a timely manner. I will recommend using Nationstar to my friends.

Representative was very helpful and courteous throughout my home refinance. Rate was very good also.

We had a great experience, had a New Home Loan and a Refinance on another property, they were very professional and courteous at all times.. Definitely recommend.

When BOA sold our servicing to another mortgage company we'd never heard of, we were a little apprehensive about refinancing our home loan. So happy we decided to go through the refinance process with Nationstar/Greenlight loans b/c the entire process was easy and painless! The entire process took less than 30 days and the customer service was great. Our loan agents and reps were very helpful and responsive. Very happy with our refinance process!

The refinance process with Greenlight Loans was speedy, thorough, and fair. The representatives I worked with were transparent and extremely patient. I have recommended Greenlight to friends and family members and will continue to do so.

Easy to use emails and online payment processing. Nice! Too many companies have difficult steps to "learn", not this one. It's a breeze even for someone that is not an online professional. And also when you call you are easily transferred to a customer service representative, keep up the good work!

Within minutes of filling out the online form I was contacted by someone from Greenlight Loans who went the extra mile just to make sure I received the best deal. I felt like they went the extra mile and worked hard to make sure that you were receiving the best possible service and rates. Without a doubt I would recommend them to anyone!!

I sent my paperwork to Nationstar so that they could pull it directly from my checking account because there’s $15 to $19 extra if you do it any other way. Lo and behold, this month came and they charged me the extra amount because they said they didn’t receive the paperwork. I tried to set it up in the very beginning for the 14th of every month but I’m not having any luck with them. So now I have to call them on the 12th or the 13th of the month and say, “Can you pull it on the 14th?” I’m just waiting for them to get in sync with me so that they can pull it directly from my checking account.

I was at the end of my five-year rate and I wanted to renegotiate a new rate. Nationstar and Greenlight were my mortgage company at the time and in the end they gave me the best rate. But it wasn't easy. They came in with a rate. At first it was 3.7%, but I was going on vacation for a month so I wasn’t able to close the deal on time. By then, they couldn't give me the same rate so they were going to give me a higher rate. I decided to look for another company, but I was forced to go and get quotes elsewhere and get some kind of written quote. I don't recall what they called it but in the end, I had to do a whole bunch of extra work to finally get the rate I have now, which ended up being 3.375%.

Everything was great and I don't have any complaints at all. Lindsay ** was really nice. She helped me through all the process of refinancing my house. Now I pay less than what I used to pay, including mortgage interest, principal, insurance and taxes. I'm so happy with your service and the interest was a really good rate too.

Dealing with Nationstar was easier compared to others. Their mortgage professionals were good and I was able to have a lower interest rate. However, I didn't get a lot of refinancing options. Also, the person who was in charge was really unorganized. We were supposed to close one day but we didn't until another day, and we didn't even close until 9:00 or 10:00 at night when we were supposed to close in the afternoon. They couldn't find an attorney to close with. It was a mess. In all fairness because there's not a local branch here in Georgia, it's very difficult to deal with companies over the phone or through email. I like a personal touch and I don't think you'd get that personal touch when they're not in your area.

I had a great relationship with Nationstar. After my mortgage was sold to Nationstar I received a personal letter from them offering me a no cost refinance. They were very thorough in collecting information from me. I was able to save thousands of dollars through this refinance. I give nothing but praise out to all who helped with my refinancing with Nationstar.

I had forgotten that I set up an automatic payment. Since I had made an extra payment, I wanted the full amount to go toward my principal. The gentleman I spoke with was helpful, courteous, and professional. I had the same experience when I refinanced several months ago. You have great employees. I hope you treat them well. They deserve it.

I was with Bank of America for 8+ year and tried to get them to consolidate and refinance my 1st & 2nd mortgage for the last 3 of the 8 years. Although I had never been late and my credit was excellent they refused. Then fortunately they sold my 1st mortgage to Nationstar. I made one call to Nationstar and they refinance both my 1st and 2nd into one loan at a much lower rate. Thanks Nationstar. You put ETHICS back banking.

I recently refinance My loan from 30 yr to 20 yr. Lowered my interest rate. It did take longer than expected to final close. They were all very Friendly & Helpful.

Love this company because they don't go around circles, they get to the bottom of your needs. I don't really do recommendations but this one got my vote..

I was very pleased with the refinance process. Everyone was very helpful and everything was explained clearly. The people were good to work with. The process took a little longer than I hoped, however the results were the same. Thank you very much.

I was so happy with the way that my loan was quickly processed and signed. Wow! You guys are good! Now that home prices are up I may call you soon to pay off our bills. Be ready!

Nationstar made a mistake by not including the legal description on my documents for recording. As a result, I had to keep calling for 4 months to get the recording of my property corrected. There was a lot of pointing of fingers and many times I was so frustrated with their poor customer service.

The service I received from Greenlight Mortgage, particularly with Mr. Cal ** was excellent.

I refinanced my mortgage last spring. Since May 2014, when I call in for telephone customer service the telephone system tells me that my next mortgage payment is due on May 2014 for an amount that is only a fraction of my true mortgage payment due. Customer service indicated this is linking to my old, now paid-off balance, not my current mortgage. I am unsure why this cannot be corrected and it does not make me confident about the company's ability to accurately manage my mortgage. I have asked customer service to change it twice but they say nothing can be done as long as I enter my social security number when asked by the telephone system.

Everything went so smoothly. Shane and the rest of the staff were so helpful. Thank you.

Those we were in contact with, from origination to closing, kept the process simple and easy to complete. It was a pleasant experience all around.

My refi experience with Nationstar was incredibly simple. They made it a simple process and were very clear on exactly what my part would be in the refinance. From the beginning they made the process simple and streamlined. At no time did I feel that I had to jump through any unnecessary hoops or send any unneeded documents. I would highly recommend Nationstar for mortgage needs and will definitely use them again in the future.

My home was refinanced last year. A friend recommended a person who worked at Nationstar, and I decided to try. The refinance person was the best. She was courteous, efficient and speedy. She relieved my anxiety and stress by communicating a few times before the close to keep me "in the loop." A great experience.

Very flexible--many options for payment. Always courteous. Very efficient when I refinanced with Nationstar for a lower rate.

I had an exceptional experience in my dealings with the finance department as I refinanced my mortgage.

I refinanced my loan last year and the attention and with the facility, that was one of the best experience that I had with a mortgage.

Very helpful, prompt service from all employees.

Nationstar Mortgage purchased my loan from Bank of America while in the middle of a loan modification, and Refused to comply with the terms set by BOA, and did two trial loan modifications and Refused to take my third payment both times, and now they are foreclosing on my house. How can you offer someone a modification and then decline it? They stand to lose over $50,000 if they do. Can anyone help me? I would strongly recommend not using this company for your mortgage needs!!!

I was considering a refinance with another bank but the responsiveness of my team at Nationstar (Adam ** and Angelique **) was excellent and made the difference in staying put and refinancing with them.

Very professional & courteous. Had a good experience with all that were involved. I would recommend them to family and friends. Next time I need to refinance, I'll choose Greenlight Loans. Everything was done online. No obstacles or jumping thru hoops.

If I could change one thing, I would ask that Nationstar NOT begin calling for payment prior to the 10th of the month. I have had numerous calls prior, when technically payment is not late until after the 10th. I have found the calls to be menacing.

Very courteous, spent time to explain and answer questions. Was finished within the time frame promised.

I had a easy smooth process with my refi and when rates went down again, I got a call asking if I wanted to refi again to save even more money. Worked out great for me and I was able to combine my 1st and 2nd and still save money!

I have an investment property which had a 6 1/2% mortgage. As it was an investment property I was unable to take advantage of lower rates and obtain refinancing. I had given up until Nationstar/Greenlight came along. Not only were they able to refinance at a rate that made sense, they did it with such professionalism. I am still amazed they took the time to refinance when other lenders would not.

At first I was worried when my mortgage was sold to Nationstar, but after a few months they proved their ability in solving some issues I had. The refinance I made with them was super fast and easy too.

Always receive prompt and courteous service. No complaints!

I refinanced with Greenlight and the entire process was absolutely delightful. The staff was wonderful to work with and everything was done very efficiently and within a very short time frame. I would recommend this company to anyone who wanted a no-hassle, easy to complete refinance process.

I've had the absolute worst experience with Nationstar. My issue concerns an escrow mistake (I'm giving them the benefit of the doubt that it's truly a mistake). The phone calls I made to them in the fall of 2014 were met with incompetence and pure ignorance regarding the products that their company services. Not one representative ever returned a phone call that I made to them. Not one representative was ever able to help me with my issue. I hired an attorney to handle this for me since it was apparent that they don't like to deal with their customers in an honest and upfront manner. He wrote the letter outlining the problem and provided my request for a solution. We received no response from Nationstar. Not. One. Word.

Jason ** and Tony ** were very business like and accomplished their jobs well. I enjoyed working with them.

Our experience with Nationstar Mortgage was painless. They made the process easy and worked with our schedules. They were very helpful in answering any questions along the way.

It was a very pleasant surprise how smoothly my refinance went. I felt that I was working with professional who knew their trade.

Through contacts from Nationstar, both written material and telephone, I was encouraged to consider advantages of refinancing my condo in downtown Nashville. The condo was purchased at the end of 2005, however the economy changed in the years following.

Nationstar helped me begin a refinance process which I cancelled. Then a few months later I began the process again. Nationstar did the refinance without me sending in new documents and/or paper work. The process was accomplished in a very short period of time and I praised them for that, at the time. Also, Nationstar is always offering their customers specials to help minimize their mortgage burden.

I refinanced my mortgage in 2014. My refinance was 95% handled via email. My closing officer was always prompt with email correspondence. Everyone involved did exactly what they said they were going to do and did it when they said they were going to do it. Greenlight Loans sent a representative to my house to sign the closing documents on my schedule which made the refinance even easier. Highly recommend.

Overall happy with the service. Did have a problem when I refinanced my house. Started it in February and didn't finish until May or June and the person I had was rude and didn't care that it took so long or that I had to keep faxing the same paperwork to them.

I have tried multiple times to reach a person to speak with via the telephone and am never able to do so. It is extremely frustrating trying to look through frequently asked questions when you have something specific that you are inquiring about.

We've been pleased with the way that Nationstar took over our account from the previous company, and how they have handled our account since... including a refi. They've always been cordial, professional and thorough in their responses, and we're grateful for their assistance and support.

Dissatisfaction would be an understatement. Nationstar is the epitome of a company where "the left hand doesn't know what the right hand is doing". We were, on countless occasions, asked for documents that were already submitted. During the final stages of the process, my office was called over 5 times to verify employment.

All staff have been helpful and took the time needed to understand my needs and give the info to help with my needs.

I was very happy with my recent escrow transfer with NATIONSTAR MORTGAGE. They were fast, efficient, and very professional. I was kept in the loop through out the whole process. KEVIN ** was very helpful during this whole process. I would recommend NATIONSTAR to my friends and family.

From the first contact from Loan officer Alan ** and Closing Coordinator Mario **, both were extremely professional and handled all questions and requests for updates as we moved through the entire loan process. At the time, interest rates were low enough to be beneficial in my situation. Yes, I would recommend Green Light and Nationstar to friends and family looking for either a New Mortgage or Refinance of an existing mortgage.

I'm happy about online options. Also quick and dependable customer service. Hope to continue after my 5-year ARM expiration. Thanks.

I refinanced my home mortgage with Nationstar and found the process to be a very smooth and stress-free one. My initial mortgage was also with Nationstar, but previous attempts to refinance with them did not work out for unknown reasons. However, this last opportunity worked extremely well. I had an assigned loan processor, who was knowledgeable and informative, so there were no surprises. The process took minimal time to complete and the closing was done at my convenience in less than 30 minutes. Through the entire process I only dealt with two people and they were easy to reach when I had questions.

I want to thank you for doing such an amazing job with my home refinance. All the information given was true & accurate and the process went very smooth - great customer service. I'd recommend your bank to all my family and friends.

Every time I call Nationstar Mortgage customer service I get very friendly personable service. Love my Mortgage company. Thanks so much.

I was stuck in a sub-prime mortgage for 14 years. No one would even talk to me about it. Then I got a letter with my mortgage statement offering to lower my interest rate and reduce my monthly payment. I didn't believe it at first but the people from Nationstar Mortgage I spoke to were so helpful and convincing I was very comfortable going through the application process. Bottom line, in 3 weeks I have my new mortgage and saving roughly 40% a month over my old financial arrangement.

I first I was contacted by Greenlight - was about halfway through the refinancing process when they decided I was not eligible at that time. About 6 months later they contacted me again. I decided to give them another try. I began the process skills again. Then communication stopped after multiple attempts. Finally someone contacted me that my original contact was no longer there, or any of my information. So I redid it all. Then the person I had continued to send faxes and email to my employer that were suppose to go to my insurance company. Even after I told her twice.

Spent more than one year doing a refi that I was told would take less than 90 days. It cost me over $3000 in additional interest because of the delays. I did have two people who tried to be helpful but unfortunately never could find the answer to why it was taking so long. I considered using Nationstar to finance a new home but I am concerned about the service from my last experience.

My main issue with Nationstar is that it is always extremely difficult to talk to them by phone. When you dial the number you don't get an option to speak to anyone with a general question. You get routed all over the place and it is extremely frustrating.

Our experience has been good overall. (With the exception of a major error by a Greenlight Loans refinance mgr during our refinance last summer - the rep gave us a $1825 refund on our escrow & we were told 7 months later we had to gave the money back!!)

After having had my mortgage moved over to new lender once before and given incredibly horrible service from an institution that I was not dealing with by my choice I was wary of Nationstar when they took over my home loan. The initial transition process was a little shaky with poor communication but they have been great to deal with since. They were very helpful in getting my loan refinanced last year.

With Nationstar Mortgage, we were able to handle our refinance all by e-mail. When it came time to close, a licensed notary came to my home on a Saturday to walk us through the documents for signing. What a breeze!

Nationstar was our only hope to leave Bank of America and the whole process was done with professional manners. I would and have recommended them.

Last year we learned we were eligible through HARP to have our mortgage refinanced. Nationstar/Greenlight was right on point with their help and guidance through the whole process. We were delighted with the entire process and would gladly do it again and recommend it to anyone. Many Thanks.

The members of the Nationstar and Greenlight teams have been extremely professional and helpful. They are very knowledgeable and respond quickly. I will continue to do business with both departments.

I received courteous and excellent service from each representative I encountered during the processing of both loans at Nationstar Mortgage. They were knowledgeable and provided support throughout the experience which made it less stressful.

Great and professional experience with Nationstar Mortgage.

They are terrible about keeping good records. Every time I call, the representative has no idea what the one prior has told me.

My first experience with Nationstar Mortgage was horrible. I was ready to change my mortgage company. Then I spoke with a very patient and nice man and he did my refinance with no hassle or problems. Mike ** and Paul ** were great. They should be commended on their great work, patience and professionalism.

I am pleased with the service and professional attitude of the agent I talked to.

After decades having our mortgage at our bank it was sold to Nationstar and about a year later I wanted to refinance where I had my original mortgage. Even with my long-term status as a customer they wanted to charge me for some things I didn't think I needed to pay for to get the process started. I called Nationstar to see what they could do and they turned me over to a great agent at Greenlight. He explained everything that would happen, did not charge me the largest of the fees the bank wanted and kept me informed during the entire process which went smoothly and quicker than I expected. Once the mortgage was in place we were turned back over to Nationstar to service it.

It was a pleasure working with Nationstar and Greenlight loans. Fast, easy and the most experienced company with professional and courteous employees that helped me and answered every question that I had. I would recommend this mortgage and loan company to anyone who is in need of an honest and accurate quote for a mortgage loan.

Just refi my rental property. The process went very quickly and easy. Great experience.

From the moment I spoke with Kristin ** and Carol ** at Greenlight Loans, to the moment I signed the refinance papers, my experience was absolutely topnotch! I cannot say enough positive things about these two ladies. Their professionalism, knowledge, and customer support was outstanding! As a single mom and a middle school teacher, Greenlight Loans was able to completely change my financial situation and lower the length of my loan! I had a great experience with this company and am very satisfied with the overall process.

I have had a postive experience with Nationstar. Nationstar is excellent.

My experience with Nationstar has been one of the best ones I've had with mortgage companies. We were provided with refinancing information promptly, and the transaction was done in an expeditious manner. Very pleased with customer service also.

We refinanced our home through Nationstar Mortgage (Greenlight). All staff were pleasant, professional, helpful, knowledgeable, and provided accurate information throughout the process. The entire process was much faster than I anticipated. I would use Nationstar Mortgage again, and have shared my positive experience with others.

Refinanced my Home with Nationstar Mortgage. Everyone with Greenlight Loans was helpful and responded quickly with any help and completion of process. My Refinance experience was 5 Star. Thank you for the great work.

Nationstar has been great to work with! They recently re-financed my mortgage when nobody else would. They worked very hard to get me a great rate. They also walked me through the entire process and did a great job at getting everything done in a timely manner. I would use them again in a heartbeat!

This review is for GreenLight Loans specifically. They helped me refinanced my mortgage and it was a pleasure working with them. The whole process was smooth and after I submitted my paperwork, it took less than 2 weeks. The representative assisting with my loan was very communicative, I always knew what was going on and where we were in the process. I would recommend GreenLight to those looking to a loan or to refinance. This company is located in Irvine, CA.

A few unnecessary delays with Nationstar Mortgage when the paper work for my refinance was sent to the wrong place TWICE. But eventually got sorted with a reduction in the rate as compensation.

At first it moved slowly then we finally got it going and it moved fast, and they even came to the house for the closing. I have not had any problems.

I felt confident about this. They gave me so many options to choose from and advices. Good company, good rate and excellent customer services. Highly recommended!

Robert ** & Glen ** made my experience very easy. They took a two-income family, and made sure my loan was done with just my income. They had quite a personal touch when they did my loan. I have since referred 3 people & 2 family members. Should I need anything again in the future, they would be the first people I call. Thanks again.

Overall satisfaction is good. Don't really need much engagement with Nationstar Mortgage, since I just send in payments. However, when I did a refinance with them it took a year and a half, three different processors...had to send the same information many times because of this. I had folders on my computer with the dates of these items I was sending. Each time it was the same old mess. I hope they got those issues worked out because next time I will probably just go with a local person to do it. Thanks.

My refinance was completed in a very professional and timely manner. Thank you Nationstar/Greenlight.

Very happy and pleased with the way our loan was handled when we decided to refinance.

We refinanced our Nationstar mortgage through Greenlight and had a really pleasant experience. The people we worked with were very friendly and easy to deal with. We provided the necessary information requested from us. The communication was great. Typically you expect for a refinance to be a huge headache but my husband and I were pleasantly surprised. Everyone we dealt with from customer service to the underwriters were very professional. We got a great rate and save almost $200 per month on our mortgage!

Nationstar Mortgage took too long from start to finish and at times disjointed. Often got requests for information you already had provided.

I worked with a kind, courteous, knowledgeable loan officer who walked me through the process and answered my 200 questions. :-) I felt comfortable doing my refinance with NationStar.

Very professional. Very easy process. I had never done anything like this before and they took the time to walk me through it. Constant communication through the entire process. I would highly recommend.

I sadly say that my life is extremely busy! Nationstar website is been extremely helpful in keeping me updated and on track with payments. I know that this takes a lot of time to keep the system updated! Thank you for this service!!!

I appreciate the service I receive from Nationstar. The company has always been very helpful whenever I have felt the need to contact the company. Thank you.

I have been with Nationstar Mortgage company for nearly 6 years. I enjoy the ease of the online payments. It is very user-friendly and easily accessible if you should have any concerns on your account. The one item I wish was available was the ability to see the amortization schedule. Whenever I need to call Nationstar, every representative has been very helpful and friendly along with extremely knowledgeable. I remortgaged my loan with them and what I thought would have been very scary, turned out to be a very pleasant experience.

Nationstar Mortgage is an okay lender. I have had my loan with them since 2007 and it was bumpy in the beginning, but I feel much better about them now. They have hired new people who are customer-friendly, and seem to genuinely care about their customers. I am happy with the new direction they are going in. Thank you for treating me like a person and not a number. I would have given them a perfect score, however I feel they are still a work in progress.

Nationstar helped us to refinance our home and lower our interest rate. We were able to reduce the amount of time we had to pay and lower our payments. The process was painless and we were excited. Everyone involved was extremely helpful and knowledgeable.

I've been with Nationstar for years. The service and refinance process this past spring 2014 was excellent. The process went very well as promised. However recently I received a ad to refinance again due to a drop in interest rates. I called and was told that the refinancing was not a good choice. Why did they send me the notice? Otherwise all has been fine.

Nationstar bought my mortgage and I couldn't be happier. Service is great!

Our Reps were great and very patient with us while we were deciding which type of mortgage was best. They gave us several examples and never pushed us into anything. They processed our paperwork fast and efficiently and we didn't even have to leave our home! A rep came straight to us to sign everything! They made it a stress free process.

Got call from Greenlight, gave information needed. And that was it, everything else was handled by all the great people at Greenlight. Thanks again. I have been able to retire from work and enjoy some of my life. Thanks.

I was contacted by Nationstar about 3 months ago in regards to securing a lower interest rate. To be polite but fair, they drag their feet during the entire process, and over half of the follow ups came from myself. I'd have to say I'm displeased with their lack of urgency and the customer service as a whole. However, the first refi I completed with Nationstar was originated through The Greenlight division; completely the opposite and much praise.

The new website is a great improvement. It has a more user friendly feel and the payment options are much less complicated. Having a simple yet thorough website is a huge plus for those of us that rely on the site for payments and retrieving our important documents. Much improved!

Customer service is extremely helpful and professional. Recently refinanced in August 2014. They made the experience seamless. They took care of everything from appraisal to closing. I would recommend to anyone buying a home for the first time or refinancing.

I had a terrible experience with Nationstar attempting to refinance my existing loan with them; however, the representative with Greenlight was a please to work with. I would recommend Greenlight to a friend.

I did not choose Nationstar. They were sort of given to me through that mortgage exchange. BUT I am happy to be with Nationstar cause I wasn't with the previous co. I like the customer service I receive - friendly and NO LONG waits to speak with someone on the phone.

Prior to being a customer of Nationstar, I was with Bank of America. Thankfully I was able to transition without any issues and have been provided with the best customer service from Nationstar. I now have no issues paying my mortgage and they value my business. Thank you Nationstar for all support!

Just refinanced with Nationstar a few months ago. I was contacted by them showing how I could refinance to a lower rate with a shorter period and save money. The process was very smooth. The folks that I worked with were very knowledgeable and was completed in a very short time. I would recommend these folks to anyone.

Home Loan - Refinance. Wonderful, competent, caring, professional.

Last year I refinanced my house but I was surprised to see that Nationstar was still collecting payment from the auto payment that I have set up and that resulted in collecting payment from the closed account and the newly refinanced account. I do not like the use of sourcing customer services to those outside of the US.

It was a really good experience. Only had one hiccup during the process that was quickly rectified. Overall very satisfied.

A very easy and streamlined refinance process that significantly lowered our rate and was very easy. The loan staff were professional, courteous, and on the ball.

The people are friendly. They recommend good deals if they have one for you. If you call with the concern, it is quickly and accurately addressed. Overall a great experience.

We've had our home loan with Nationstar for a few years and their service has been great. We use their paperless billing and we are able to manage our account online. We've also had the pleasure of working with Greenlight Loans last year to refinance our home and they made it fast and easy to get everything done.

I have found Nationstar very easy to work with. I have always received great customer service and when I wanted to refinance they made the process very easy.

Easy to pay. Friendly website. Easy to refinance.

I needed to see my online statements and it was easy to find and use. We recently refinanced our loan with NationStar, it was such an easy and efficient process. I would highly recommend using NationStar in the future. And I work for a financial institution!

Have used Nationstar for two mortgages. Love the equity accelerator program. Have always been very accommodating and easy to work with.

We were sold to your mortgage company. At first there were no problems. Then you asked us to refinance and it took 8 months for you to get it right. Then your company in NOV... failed to send payment statements and we called, & called to answer the same questions over and over again, only to get nowhere. So we mailed in our payment and your STUPID whoever put the wrong account # on our check, even though the right last 4 #s were on the check. We still did not get credit & got dunned for not paying our payment.

I have made several phone calls to customer service, and they have been very courteous and helpful. They have always been able to assist in any questions or concerns I have.

I refinanced with Green Light and they made the process quick and easy!

Nothing but superior customer service.

Overall refinance was not bad with Nationstar. Took longer than I expected though to refinance a mortgage that they already had on their books but the people were friendly and easy to work with.

I had a 30 year mortgage that had a higher interest rate and 24 years to go. I contacted Nationstar and got a much lower interest rate, my premium only went up $50, and it is a 15 year loan. I'm very happy.

I refinanced my mortgage from a variable rate to a fixed rate mortgage with Nationstar. The process was quite easy. Nationstar didn't require a lot of unnecessary information. They made the process very painless.

I haven't been with Nationstar long but no issues or complaints. My most recent experience was refinancing this past Summer. Everything went smoothly and so far I am very pleased with making the decision to refinance. My monthly payments are much more affordable and within my budget.

The whole process was very easy to deal with. The agents that worked with us were very responsive and attentive to our needs. We were very pleased with the experience.

I would highly recommend Nationstar Mortgage. My Closing experience was organized and handled so efficiently. A representative came to my house and completed the transaction. Minimal effort on my part. I also got a great rate!

Nationstar help me out a lot with the refinance I did. They was patient and willing to help me out and I appreaciate it from the bottom of my heart. Thank Nationstar.