Mr. Cooper Reviews

I got my loan sold by BoA to Nationstar, next thing I found myself in one of the worst times of my life. Since 2013, I'd been attempting to modify or come out with a solution to keep my home. For 4-5 times I'd applied for the HAMP and every time there is an excuse as of why they don't want to approve the modification. For every excuse, I'd attempt to fix whatever they want, so I can keep the home. For the last application I felt confident that finally I was able to get back in track and put all this stressful times behind and move forward. But once again Nationstar, looking to make a quick buck via foreclosure or dragging their foot meanwhile adding lawyer fees, denied me without an explanation. I'd given them everything they have ask for. When the stress that this whole situation is causing on me is unbearable and affecting my military career as well.

We just want to thank ** for helping us from day one. She listens so well, helps the customer, really really shows concern, and responds extremely fast. She is the VERY BEST and we greatly appreciated her help with our re-fi experience. I have never seen someone go to bat for someone like ** did for us. The process is trying & is still going on but our experience with ** always being there to answer questions & help was amazing. God Bless her for being there to explain things & help. THANK YOU!

I worked with ** and ** on refinancing my home. They were both very professional and personable. I'd gladly work with both of them again!

It was a fine transaction that we had with Nationstar Mortgage. The whole process didn't take long and I don't remember there being a problem.

Please send me a confirmation when you have done this.

While pulling up my year-end statement for my taxes, I noticed there was an past due charge of $22.50 on my account. I then proceeded to investigate where this charge came from as I never pay my mortgage late. In fact, I often pay it early. The charge did not appear on my October 2014 statement but appeared on my November 2014 statement as "past due." Since I do not get paper statements in the mail, I was unaware that it was even on my account. My October payment matched the amount on my October statement. My mortgage payment did go up in November, which I paid the new amount minus the $22.50 and since I was not late making any payments I was completely clueless as to why this charge appeared on my account.

I feel that the offer that I had with Nationstar was reasonable and fit well with the market. I was already a current customer and just refinanced with them. Being able to avoid a long laborious process, the appraisal and all that stuff was nice. One of the really big things was that we had a strict deadline because my wife was leaving to go out of the country and we needed to expedite it to within a couple of weeks and the loan officer was able to do so. The whole thing was fine and I would recommend them.

I found out today that my home was auctioned off. Nationstar claimed to have a loan with my deceased husband. They refused to give me any information. After 2 years of fighting and the run around. THEY SOLD MY HOME! I am a young widow with two children that they took advantage of. How can they do this! I never knew of any loan! And documents they claim to have were signed 3 months after my husband's death! I do not have money for an attorney and they know that. Do I not have rights to a home my deceased husband and I worked so hard to get?

Nationstar purchased our mortgage a while back. We just refinanced with them and I never had any problems with them because they're very responsive. And we got lower rate and lower monthly payment.

I am in the loan modification process with Nationstar. I have submitted all documents as requested. Today an investor came by and asked me to sell him my home because it is to be sold at the auction in the morning. I thought it was illegal to foreclose on the home while homeowner is in the modification process. I have complied with Nationstar servicing my loan. What can be done to stop the sale of my home at the auction tomorrow?

I own a home with my mom. She is on the mortgage and I'm only on the title. I have had the worst time trying to get a repayment plan setup. I had to take FMLA to care for my ill mother. In May, my mom was in a car accident that left her with over 10 broken bones and in a fight for her life. When she needed to buy a new car, she reached out to Nationstar and they said she could skip the next month's mortgage payment and repay it over the next six months by paying an additional amount each month. When it came time to make the new payment, the account hadn't been updated. We called and they said they would fix it and to try again the next day. It went on like this for weeks. Well, since then my mom, who has been battling kidney and heart failure, caught that nasty super bug CRE. She has been in the hospital since January and now she has lost her hearing and has severe speech problems. I had to take a non-paid leave to care for her.

Anytime I have needed to speak with an individual, I am placed on hold for 20+ minutes. If you attempt to create an online account to email, the system does not operate. Absolutely the worst customer service center I have ever experienced or I should say tried to experience.

I enjoyed my experience of refinancing with Nationstar. They were easy to work with and everything went very smoothly.

I was calling for over a week and couldn't get through to Nationstar. They had billed me about $2000.00 and I just was move to them 60 days. After they finally contacted me they said I owed 0 balance and that bill was because they had not received payment from other mortgage company.

My relationship with Nationstar right now is hot and cold. Hot being not so pleased and cold being okay. My loan with Bank of America was absorbed into Nationstar. I called them about refinancing my mortgage because of the letters that I got. I got one letter that I ignored and then a girl called me last year to talk about it and she was gonna do all this stuff. And then I get a phone call back from her saying, "Well we can't charge points in North Carolina so we can't do this deal and it's not in your best interest anyway." And she dragged her feet and everything. The rates went up and then it became not feasible to do it.

My refinance went okay at the beginning. I knew there'd be some cost but the guy who called me said it would only be about $200. I didn't think it would be right paying that cheap. I asked him, "What is the catch?" and he said, "There's no catch. This is the only closing cost." I asked him ten times if he was sure and he said yes. So I went with it but I wasn't happy at all when it ended up being $2100. But it's done and over with.

To me personally, Nationstar was a little slow. The processing took a lot longer than I anticipated. The person that we initially talked to, I guess you would call him the "marketing person", took our initial application, looked things over, and explained the different possibilities to us. I got the impression that because we were an existing Nationstar customer, the process would be faster and that approval or closing would occur early in January. As it turned out, once it was handed over to the closer, it didn't go that fast. And it took well into January for the closing to occur.

Chase informed me in January that my mortgage was sold. Then I started getting late notices from NationStar before I ever received a statement. I found that Chase did forward payment to NationStar but still they sent me late notices. Finally got statements but always late. Now I get a letter from the county because my taxes are not being paid by the bank although they are hold escrow and still collecting escrow. When I called, someone was transferring me to escrow department but after 40 minutes they hung up on me. I have tried to call again but can't get anyone to help and they have not replied to multiple messages that I am able to send from their site. I may have to pay taxes and sue to recover costs. Do not use NationStar.

My loan officer and processor did a wonderful job. The loan officer nailed every step of the process and made my experience exceptionally good. They both helped me a lot.

I got an offer to refinance with Nationstar through the mail and I saw the advantages so I inquired about it. Their mortgage professionals were excellent and provided me with a very good guidance when discussing my refinancing options. Eventually I got a lower rate.

Today I filed complaints with FHA and other sources about my experience with Nationstar. The complaint process for FHA is to email answers@hud.gov and I filed one with http://www.consumerfinance.gov/complaint/ and lastly, I'm investing to see if I can file one with the OCC.

I was very nervous once I rec'd notice that our mortgage was sold to Nationstar. Read all the horrible reviews but was very happy with the service we've rec'd while fixing an escrow payment issue. ** in insurance was very helpful and it only took one phone call.

For the record I have not chosen Nationstar as a Mortgage Company, they bought my loan. 3 years ago they offered me a chance to refinance. They told me it would take 2-3 months. That process took 10 months. Several phone calls and a lot of frustration and then they sent the payment bill to the wrong address and fined me for being late.

My loan mortgage was transferred from Bank of America to Nationstar and they were wonderful when I refinanced. They were helpful and answered every question I had. If they didn't have the answer they got back to me in no time after they researched and did whatever they had to do to get the answers. I was very pleased with them. The finance rate is lower and it's going to put more money in my pocket every month.

Nationstar is the current servicer of our mortgage. The mortgage owner changed servicers to nationstar, we received notice of this change at the beginning of november 2014. The previous servicer was freedom mortgage. Nationstar claims that we didn't make our november 2014 payment. The payment was made by our bank electronically and we have provided bank proof of the payment and receipt thereof several times. They then asked for copies of our bank statement to prove that the payment was not returned. We provided them with copies of bank statements for september, october and november along with a copy of the results of our bank’s investigation which confirmed that the payment was sent and received.

We have been trying to work with the bank to help with our payment and they will not even try to work with us. I always thought B of A was the worst but I have changed my mind. B of A at least helped a little, these people could care less if they lose money every month and put families on the streets.

When I first dialed Nationstar a long time ago, they kind of pissed me off with a couple of things but they fixed it. They just weren't doing well when I first signed up for them because they switched over the accounts from my old bank to them. I sent in my check because they used to have auto payment from the other bank. I sent them a check 2 weeks before it was due and they didn't process the check for an additional 2 weeks, and then they came back with a late fee and then told me there's nothing they can do about it when the check was dated for and sent out way early.

I got a decreased monthly payment after refinancing with Nationstar. The mortgage professionals were helpful and easy to deal with. I told them what I was looking for and they filled me in on how to go about it, and what the figures would be. Recommended!

Everything was excellent. Their staff walked me through everything, explained everything, and made it as easy as possible. They were very pleasant and gave me very quick response. Now I have less expensive loan payment which was my goal. I was looking for lower interest rate and that's what they provided. I like the simplicity of the whole process with Nationstar.

Just this evening I received yet another call from Nationstar after 6 p.m. (they come at all hours) harassing me about my monthly mortgage payment. I have a grace period until the 15th to pay but the emails, multiple phone calls and letters begin coming on the 2nd or 3rd of each month. This is harassment plain and simple. Last time I answered the phone, the world's rudest representative informed me that just because I had a grace period didn't mean I was entitled to use it... that's an interesting new interpretation on a legal document which spells out just the opposite. She started verbally attacking me. Add the aggressive rudeness to the non-stop phone calls and it becomes unbearable.

Refinanced my home purchased in 2004. Lowered my monthly payment and took 5 years off my loan. Very helpful at every stage. ** provided great customer service.

I've been experiencing what could be considered a comedy of errors. Every step of the loan modification process has had some sort of issue. Many documents have been lost and resubmitted amongst getting a mix of different answers to the same question. I received my initial loan modification papers with the wrong last name so I requested a correction which took 2 months to receive. Once I received the paperwork I called and asked if my ex husband should sign. I was told to wait for new papers because he should not be on them.

My loan was acquired from Springleaf by Nationstar. Never in my life have I had such a difficult time trying to get in touch with a company. Started getting letters about foreclosure, applied for a loan modification app...got declined. Worked with one "loan specialist" set up a payment plan to get back on track with payments. Well now she is no longer my "loan specialist" and I have been moved to another guy, whom I have tried to call several times, with no answer or returned call.

It's been good with Nationstar. My bill arrives on time and I pay it on time.

We have contacted Nationstar mortgage multiple times about our overdue tax bills. All they ever say is they are going to look into it and we have to wait seven days for a response. You wait seven days and still no one responds. And if you call in you risk being on hold all day, which I have no time for. Who has this much time to wait for their overdue tax bills to be paid while the county threatens to auction off your property? We have called them multiple times, faxed them copies of the overdue tax bills and nothing. They take forever to respond to your e-mails and when they do they don't even answer your questions.

Nationstar's refinancing process was easy, with good interest rates and customer service. Their representatives were super helpful and responsive - they would email and call - and they were really thorough in discussing my options. Refinancing with Nationstar was definitely a better opportunity to pay my loan off quicker with lower interest rates.

I appreciate the outstanding customer service that your staff provided. I recently closed a refinance for our home. Your staff was very attentive and helpful. The employees I interacted with, especially ** , our Closing Coordinator, were very knowledgeable, and genuinely interested in helping us close the loan. Because of her efforts, we were able to get exactly what we needed and I am very satisfied with my refinance experience. I will continue to use Nationstar Mortgage in the future, as well as recommend it to others. ** efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. Cheers.

I received a letter from Nationstar stating I could refinance my current arm loan to a fixed loan and so I started the process in Oct. 2014 and the sales rep started the process with all pertinent information. I was trying to get cash back for paying off credit card bills and another property improvement loan. This was ok with the rep. and I signed all documents sent to me via email. While waiting for the next step in the process, about a month went by and I finally received a call from the rep. stating he had a bad accident happen to his knee, I said “sorry to hear that”, and I said “I thought you forgot about me”, and he said “no, no, no”. So next, while waiting for the next step in the process, I had not heard from my rep for some time again, and I called many times asking what was the next step, and never heard back from him again.

Nationstar took over my loan from another loan company and I've been recently satisfied with them. The only problem I have with them is that I kept getting calls saying that we were behind on the payment. I asked them 2 or 3 times that they have no reason to call me. I don't get my check until the second week or second Wednesday of the month. I told them that I'm going to pay it as soon as we get paid. Other than that, they were fair with me and I have had a good experience.

Nationstar Mortgage is very good. Everybody was very knowledgeable in what they were doing and responded very quickly to any questions that we had.

From October 2014 until March 2015 this company has been very unhelpful, rude, and they do not answer any questions. It is like talking to a recording with a rehearsed script. They continually transfer calls from one department to the next due to their lack of knowledge. We did not choose Nationstar, our mortgage was sold to them. We have asked for help with our mortgage and have received none! We continually receive letters in the mail for help but when you call you get the run around or hung up on. Our "personal point of contact" would go weeks without calling us back and never picked up his phone. We spoke to numerous other people within the company regarding our mortgage.

We've had Nationstar Mortgage for a long time and we refinanced. Everything went well and fast. It was a painless experience. We make lower payments since refinancing with them.

I had a mortgage with Nationstar and I refinanced with them to shorten my years. I can't believe the whole process was that fast. They made it very easy for me because most of it was done via email, except for the closing part. I would use Nationstar again in any other time I would buy a house or refinance.

I submitted a separate payment for escrow only and it was applied incorrectly. I called immediately to have the payment corrected. It's now past 13 days and still have not been corrected. One department blames the other. Can't get a hold of a supervisor or manager. They keep transferring me. Why is it so hard to just correct this simple error? I'm still on hold now hoping someone with a brain can help me. Terrible mortgage company. Avoid at all cost. Just finished talking to manager ** in customer service. I so hope this matter will be resolved by next week.

Nationstar Mortgage has been great. Refinancing with them resulted in lower payments.

** and ** were very efficient and prompt! No nonsense and just plain got stuff done.

I created an online account because Nationstar Mortgage had not sent my wife's yearly mortgage information to do my taxes and it was already mid February. When I called their customer service department, I was told that I would receive it by January 31st. I still haven't received it and it is already March. The customer service agent informed me that the information would be available online. So I created an online account and that was completely useless because it doesn't have any of the necessary information I need. I then tried to make a payment online and it wouldn't work.

Nationstar purchased my loan. I refinanced with them as they offered a better rate than what I was paying currently. Everything worked out well. I had no problems with their staff. They did their job very well and I'll be saving about $350 bucks a month because of this.

These people are terrible. They take $120 extra each month in escrow as a cushion. Non reputable lender does this. I have had mortgages nearly 30 years, and I have never experienced anything like this. They call and harass you if you do not pay by the 1st even though you have until the 5th of the month.

With Nationstar, we got a slightly lower payment and lower terms. The guy on the phone, was very personable and did a great job. He was very patient and answered tons and tons of questions. And then I had girl who took over from there. She did all email correspondence. She was very prompt on replying. Everything went real well. Everybody was prompt and professional.

We are currently trying to refinance our home but keep running into problems getting paper work from NationStar. Apparently they lost or misplaced our paperwork. We have been trying since January 12 to get the note page of our loan which apparently is lost. At least that's what we were told. We were finally able to find a way after 31 days of dealing with customer reps and supervisors around needing that form. But now we need another form that says it's an unsecure loan but after 7 days and speaking with 3 different customer service reps are still waiting on that form also. The refinance will save us thousands but seems like we may never see it!!

Nationstar offered a cheaper rate to refinance so I went ahead and did it. They have been great - their mortgage professionals were on top of everything, kept me informed and made it as easy as possible. My only problem is that my actual payment and everything that I paid for last time are still not showing.

I contacted customer service for info on a HAMP loan due to my 40-year-old husband having a hemorrhagic stroke at age 40. We are getting SSDI now and can't afford the payment with that amount. The Nationstar agent said it could take 6 to 8 months to get approved or denied the loan once the paperwork is submitted. I asked why it would take that long and she said processing the paperwork and getting it approved takes a long time. I am still going for it. I have no choice.

I'm a CHASE customer. I've been w/ Nationstar for 2 mos. I just received an email, "explaining" what my payment "options" are. My payments at Chase and continue to be, made by my bank. Same day, EVERY MONTH. When I logged into my acct to see why I would be receiving this type of email, it has my payments, with a notation, "NEXT PAYMENT DUE IMMEDIATELY." It is Wednesday, March 4th. Evidently at Nationstar there is no GRACE PERIOD. I'm seeking another lender, IMMEDIATELY.

Yes, for the past 3 weeks I have been trying to get a hold of my home modification specialist and has yet to call me back. I have called numerous times about questions concerning the packet that came in the mail and the several people I talked to either transferred me to somebody else, and they couldn't help me and then kept getting transferred to other people still trying to get answers. I was suppose to have a notary come out to my home about the packet and they never showed up the first time - Nationstar rescheduled it and once again nobody came out and nobody called.

On October 15,2014 I was advised that my mortgage was sold to Nationstar. I was then repeatedly called by them to make payments without me ever receiving a bill from them! I finally got them to stop harassing me. Fast forward to February of 2015...I have never received a bill from them nor have I received a 1098 form, I spoke with ** from customer service on 2-6-2015 at 10:40 am and asked her to send the 1098 she said she would... When I didn't get I called on 2-17-2015 and spoke with ** who informed me that the 1098 was sent on 1-31-2015 and 2-7-2015. She conveyed this info with quite an attitude which changed when I asked to speak with the supervisor. I then spoke with ** on 2-17-2015 at 1:55 pm and he assured me it would surely be taken care of by him. He then transferred me to ** who said he would take care of it!

** was my loan officer and the experience was excellent with him. The most impressive things about working with ** was he actually answered his phone when I called and had answers to all my questions! If he wasn't sure about something he would get back to me usually the same day with the answer. It was a long process but he kept me posted with what was going on. Thanks.

In June of 2013 my loan was sold to Nationstar by Bank of America. As you will see a lot has changed since my modification with Bank of America. The agreement was for $1138.02 per month for the first 5 years and my payments has increased to $1290.60. Also the deferment was $61,245.59 and it has increased to $63,918.27 (in the agreement it stated the deferred amount will not gain interest) and the $61,245.59 will not be due until the end of the loan in 2037. Nationstar is making that deferment now past due on the loan.

They need to do a better job of informing users about account issues and changes.

I'm an existing Nationstar customer and I'm trying to cash out. Oh my god, unbelievable experience with fooling around and Lender Negligence. They said it would be easy to just deal with one lender and they made me withdraw all existing application from other lenders. This has been officially 10 weeks now. The closing experience is horrible. The lady said just one last document to complete and they still don't know what they are doing. They blame each other to complete the work. I would not refer to anyone to experience this mess. Probably they don't care. They don't even respond.

Just had my loan transferred from Coldwell to Nationstar; I'm completely current with the loan, it wasn't part of HARP or any of that nonsense. I loved having Coldwell and had my fingers crossed they'd never sell the loan, but of course they did eventually. I get a letter in the mail stating explicitly that everything will happen automatically, and that because my auto-pay comes out at the beginning of the month, there will be a slight delay in the drafting. Well, they never drafted, and finally I asked them about it and they said I would need to pay it manually because they just fell like being full of ** for written letters apparently.

I sent all information twice. Second time by certified mail. Received two separate notifications, of two separate individuals, that are suppose to be my contacts. Tried calling one; "Crystal". Left numerous messages no response. I did call early January. Explained my Husband's illness and stated we may be late, asked if there was an arrangement that could be made; was told "No". Now still waiting for info on modification. Not surprised, I have read numerous reviews of horror stories so did not expect a quick response or even getting one.

I've had a mortgage with Nationstar for about three years now. We refinanced since we're going to be financially constrained as we had an old modification that was expiring. Once we refinanced, I went back to a locked rate, and it's about $100 less a month in payment. Everybody from Nationstar was knowledgeable and helpful. They were thorough enough when we were discussing options and I understood what they were talking about.

WEBSITE: 3 out of 5 - While most of the information is available online, it isn't the most intuitive interface and design. But I do like that payments can be made online at no additional cost, and that you can allocate additional payments to principal, escrow, etc.

We have had nothing but bad experiences with this company since they bought our mortgage. The Nationstar's response to call them to address any problems is a joke. The customer service is terrible, they know little to nothing about the account. That is at least when they don't put you on hold for over an hour (often times more than once) or hang up on you. Then when you ask for numbers to the extra fees they are charging the math doesn't add up by hundreds of dollars and they can't explain why. In fact they can't explain or fix anything because they have no idea what they have done with your money or why they are charging so many additional fees. We have never experienced such a poorly run company with such bad customer service. They are thieves!

We refinanced our home mortgage with Discover Home Loans who then sold it to Nationstar Mortgage. Their accounting system is inadequate to say the least, their customer service is poor, their supervisory leadership is even worse and I regret the day I ever heard of this company. I am still on hold after 30 minutes just trying to talk to someone who is knowledgeable and professional. Not to mention what their "delinquent report" has done to our STELLAR credit rating!!

My account has been bought by Nationstar so when it was time to refinance, which I had a crazy high interest rate, I did it with them. Everything was professional and simple. I got shorter terms and a lower payment. Things went very smooth and I couldn't be happier.

It was all in all good.

Nationstar sent me a forbearance letter that will only save me $15.00 (fifteen dollars) a month 2/21/15. I called & emailed specialist. She never called me back. I do not wish to lose my home when a modification to a 30 yr would let me keep home.

Back three years ago I started my loan with Bank of America. I never once had a problem payments where done bi weekly right out of my account. Well then Nationstar took over my loan and that's when the problems started. It was two months until I found out about the change of loan companies. Once I found out I called Nationstar so here is how it has been ever since. I started off behind on my payments due to Nationstar not taking over where Bank of America left off. I called and right from the start I get to talk to someone who I couldn't understand due to the language difference. So I ask to continue my bi weekly payments and they told me I needed to be paid current before I could start that.

After 2 months and a large number of phone calls the issue has been resolved. While I am very pleased with the eventual outcome, the effort it took to get to this point was entirely unnecessary. I did appreciate the help of the last representative who was easier to deal with than previous reps. Since I am no longer "angry" regarding the situation, I've updated my rating to 3 stars.

All was well until we asked for a TEMPORARY modification. It was granted, after a flurry of information was exchanged, and it was due to last no longer than 5 months, AND we were told it would not adversely affect our credit. My husband got a new job that meant a necessary relocation to another state, and sale of my house. Long story short, as we attempted to receive financing on a new home in a new city, we were told that Nationstar had reported to the credit bureaus that we were "delinquent!" We have had stellar credit most of our lives!! We have been in our current home for 10 years, and have never missed a payment even with the modification!! Now we are being told that our contract on our new home is in jeopardy because of Nationstar's lies!!

The way this company has treated me is nothing less than traumatizing. They mess up my escrow every year, sometimes forget to pay my taxes, double bill, among other issues. Latest Issue: My signed contract says that my PMI ($75 a month) was to be paid until my loan hit 80% Loan to Value. I've been paying my PMI for over 5 years now and my loan to value is down to 33%... My loan is 2/3 paid off, and they still refuse to remove my PMI. They want me to authorize them with a blank check to do an appraisal on my house, in order for the OPPORTUNITY to remove my PMI. If you saw what this company has put me through, you would realize why authorizing them with a blank check is completely out of the question.

Excellent response time and quick turn around for my home refinance. Thank you.

The process was smooth, faster than expected, and the person that took care of me was really nice. The underwriter came to the house for the papers. I thought it was going to take a month and a half but it went through in 2 weeks. They were thorough, and they told me the different options in refinancing - percent wise, rate wise, how much I would have to have down if I did this, etc. They tried to get me the best rate they could get me.

Our loan consultant, **, failed to properly communicate with me and my husband on our loan we were trying to refinance with him. Tells us after we did the loan with him and several days later, our loan was closed out because we didn't submit our paperwork within 5 business days. If we had known that we would have collected all the information and then did the application. He failed to do his job properly and then after trying to communicate with him, he stopped responding to emails. He only responded when we said we were going to take our loan elsewhere. Then acted like he was going to put the loan application back on without our permission! I do not want our credit to be ran AGAIN by this company that can not do their job correctly. I called ** requesting for him to call me back but he hasn't and I left his manager, ** a message as well with no call back. NOT SURPRISING.

I've had my mortgage since 1999 and never miss a payment since with various mortgage lender where my loan has been transferred several times. My latest refi approx a year ago required me to have a PMI (coming from VA to Conv). During my refi they assured me that this can be cancelled after a year with qualifications. I made a request to cancel it back in July 2014. But never heard back since, I called yesterday and got a response today that my LTV (78%) was not enough from the required 75%. Apparently that was base on the first appraisal. The paperwork they send me says 65% to 80% which if we follow that I should already be qualified. Apparently the law also states 80%.

I started the loan modification in July 2014. I completed all the forms I was asked to and provided all documents that they asked for. Over the course of the next 6 months I constantly emailed and/or called checking on the status of the modification and did not receive any response. The last email I send was 11-12-14, once again asking the status of my loan. At this point I had received notice of foreclosure, that I was told wouldn't happen during the modification process. Once again, no response. I now have a notice of a sheriff’s sale of my home. I don’t understand why you offer a modification if your company isn't willing to help. I also don’t understand why I had 4 loan specialists over the course this time. I pray no one else has to deal with the stress this company has caused me and my family.

Elderly couple had a first mortgage with local bank and a second mortgage with a national bank. The mortgage was sold the first mortgage to Nationstar and one month later her husband died. Due to the loss of income she put the house up for sale. After a few months it was decided the market would not support the remaining balance owed on the property. However the listing agency got an offer on the property which was close to the appraised value. However it was not enough to pay off the balance owed. It has now been 10 months and no decision from Nationstar.

I normally don't write reviews or give star ratings but felt compelled to do so in dealing with the Nationstar loan modification process. Our loan was sold to Nationstar a few years ago, up until Oct 2014 we never missed or was late on our monthly payment. Last year I became unemployed due to illness-related issues in the family. We've been applying for a loan modification & re-sending the same documents over the last 4 months with no luck. In the month of Jan 2015 when I checked the status online it said that all documents was received & a decision would be made, the following week it showed that no documents was received and we needed to start the process all over again! Our house is in the foreclose process as of today.

Nationstar acquired my mortgage from Bank of America, and it has been a horrible experience. Nationstar has been absolutely byzantine to work with. I have been shuffled from their "research department" to their "assumptions department" to "subordination" etc. I have only received form emails and letter that contain no information. They have gone WAY beyond the 60 days to process a request, and they respond in such a dispassionate, indeed aloof manner, that it is clear they do not value my business now or in the future.

Just about all I wanted from my refinance process was a simple, no hiccups process that I didn't have to resubmit information 9 times for. Overall, it was fine!

I called two days in a row about the billing cycle procedure, when l was spoken to in a rude manner then transferred to an answer machine. The second day, the "manger" Daniel ** was extremely unprofessional and laughed at me and called me a liar. I do not receive my statement 'til the first week in the month it is due and mail it within two days. It takes them over 11 to process it so l get hit with late fees which has to be illegal.

Nationstar lowered my monthly payment. I refi'd with them four months ago because I got a referral from a friend. It was a very good experience. They were very professional.

Refinancing with Nationstar was great - it wasn't a lot of fuss like I thought it'd be and a lot easier than I thought. They were wonderful and I got lower interest rate and lower payments. They were really friendly and followed up with me and I appreciate that.

Since Nationstar bought my loans, it has been 1 yr of constant phone calls that are never responded to, countless emails with no replies. My statements are late and I have to call. They post payments to principal, phone me and tell me I'm late. Double charge me on next statements and charge me late fees.

Everyone at Nationstar was polite and friendly. It was efficient and painless.

Nationstar Mortgage is a good company to work with. They are prompt and courteous with all our correspondence. They are pleasant to work with and I would recommend them to someone looking for a new mortgage.

Nationstar's service was good, quick, and hassle-free. They did everything they said they'd do. It's a good experience and I would recommend them to a friend.

We were transferred to Nationstar from Ocwen. When we first started with them we had some problems with our escrow and I was really wanting to leave Nationstar but then they wanted to do our refinancing for us so I thought I'll just listen to them. I was expecting to find something wrong but they were wonderful. Everything they said was going to happen happened exactly the way they said it would. They told us we were probably going to have an overage of about $215 and we'd get the check in six weeks and in six weeks we got a check for $212.

I tried a well-known competitor (Qloans) first and was sorry I did. I threw in that towel and switched to Greenlight after almost 60 unproductive days, and I am so glad I did! My experience with Greenlight was fantastic. I was able to close my loan in just under 30 days and at a better price than I expected. This organization is all about customer service and I would highly recommend them to anyone looking to refinance or to get a 1st loan on a home or other property.

Changing names on the mortgage - You won't take Tom ** name off the mortgage, and he doesn't live here or contribute any money towards paying this mortgage.

I had a very positive experience with Nationstar. The representative told me that I could refinance my loan at a lower interest rate so I went from a 30% down to a 15%. I would refinance with them again.

I was not happy with the rate. But I didn’t have a choice, I had to go with them because they are running the HARP program. I cannot go with any other lenders. They didn't even do a proper explanation why I had to pay so much. I didn't see the closing cost and all these kinds of things.

They've had my mortgage for the last 4 years. Refinancing my mortgage with Nationstar has given me the ability to do home improvement. The refinance process was pretty painless.

Michael ** and Christy ** of Nationstar Mortgage were attentive, accurate and fast. The process was very smooth; and they provide me with the very best customer service.

So far, I have no problem with Nationstar Mortgage. They were excellent, outstanding and very professional. They took care of my business. It’s like if you had a flat on the road and the guy tows you and fixes your flat. How did he treat you? Well, I’m back on the road.

I had thought about refinancing months ago, but found that it just wasn't the right time for me. When I was ready to begin the process, Megan ** was right there to assist. Jake ** picked up where Megan left off and assisted me with the processing of my loan. Both individuals were very supportive and made themselves available to walk this "beginner" through the entire process. It was a pleasure to work with both of them and they both were instrumental in expediting my loan! I am also VERY appreciative to my home inspector and notary for all their hard work.

NationStar became the servicer of my 2nd lien when Bank of America sold it to them in 2013. I have been going through financial difficulties since that time. Loss of income made the problem worse. I was able to modify my 1st lien with no difficulty at all. With NationStar I was unable to modify the lien because the 1st was not processed through the HAMP program. They would not work with me on any type of modification. Very adamant about it. My choices were to sell the home or go into foreclosure.

We had written evidence that shows they were the cause of my late payment. They refused to do anything about it. I contacted the Consumer Financial Protection Bureau CFPB and only then did they admit fault and stated they would correct my credit report. This was in May 2014. It's nearly March 2015 and they still haven't corrected it. I contacted them again, and a few days of not receiving a call back, I contacted CFPB again. They got back to them within a few days and admitted fault again. In the mean time, our credit scores dropped and as you know this affected my ability to get a prime rate on a new auto loan. Net message = they won't help, you have to file a Consumer Financial Protection Bureau complaint.

Nationstar helped me out with exactly what I needed to do. I was going through a process so I was worried about being able to make my house loan within the three month period that I was down. So they worked everything out with my IMP or IM whatever it is off, and my loan, then everything went well. It was a good experience.

Dealing with them has been a very scary experience! I started to feel that the "property" inspections were intended to see if they could profit from taking my property. Very scary negative experience. I'm just glad it's over for now.

The people I talked to were very polite and answered my questions thoroughly. The transaction was completed on the second attempt; the first was due to dealing with Bank of America, in no way was Nationstar at fault. I would conduct business with your company again.

Although you seem to have raving reviews, I do not agree. I have made many hours of phone calls had three loan specialist who have not responded to my calls. I have spoken to many people and one says one thing and someone else says something totally different. I have NEVER been late on my mortgage with my last company and have made multiple payment since Nationstar acquired my mortgage in Oct. and I owe more now than I did in Oct. because my acct has been attached with fees I Do Not owe, and the payments I have made Have Not been credited properly. I have looked for a corporate phone number to speak to anyone that can help me and every number leads back to their collection office of which I receive NO HELP!

Recently we received a notification in the mail stating that Nationstar needed a W9 from my husband and I due to the fact that the information they had on file was wrong. My husband called them on 2/17/15 to get clarification in regards to this issue. He went through their automated system and never even spoke to a person and was stuck at a message of "We are experiencing a high call volume" for 3 hours and 27 minutes. That is beyond ridiculous. He hung up at that point because the phone battery was close to dying. Very shoddy customer service.

Nationstar is my home mortgage company and I chose them for my refinancing because it was handy. I found everybody to be great. Everything went smoothly and it was no problem. I felt pretty comfortable with it. I'm very satisfied.

Refinancing with Nationstar was a terrible experience. We didn't know that we were scheduled for it and had to postpone so we ended up getting charged more interest. Greenlight rescheduled the closing for two days later and the guy was late and everything was done in about fifteen minutes. He gave us copies that were on a CD that were copies from before we ever signed the loan. He forgot the note itself, so Greenlight reached out to us couple days after closing and said they missed the paperwork and they'll email and we had to sign it and email back and backdate it which sounds awfully sketchy in the legal. The entire process could not have been any worse.

Now loan moved to Nationstar for servicing in 2013. I submitted paperwork for a loan modification in Oct 2013 - she was never told yes or no. Put home in the market in January 2014 at 50000 less than what is owed and resubmitted paperwork for loan modification through realtor. Approx 3 weeks prior to first foreclosure date realtor submits good offer with pre-approved buyer and is told by Nationstar it is too late and foreclosure sale would go forward. Based on a court order to vacate the property, I moved three days before sheriff's sale.

I paid off my mortgage last October and they have not sent the release of lien letter to my county to negate my loan. I've requested them to provide the file number many many times but there is no response whatsoever. I keep calling them on weekly basis and they either hang up or put me on hold. Today I was on hold for more than 45 minutes with no response from their representative, Jay. I also sent many emails requesting the same but still lack of any response. I will not wait long before filing a case in the court.

We refinanced through Nationstar. Everything was good with their mortgage professionals during refinancing. I don't have anything negative to say. Since I refinanced my loan with Nationstar, I'll be paying a lot less, and less interest. That's why I wanted them. My experience with Nationstar was really great.

We have an ARM mortgage that was sold to Nationstar several years ago. I have always made extra payments on the principal as I could afford (200 -300 per month). We purchased in 2005 in California, so we are underwater like numerous homeowners are in our area. I had began to worry about rates adjusting upwards so I contacted Nationstar 2 years ago about doing something with our interest rate. They informed me that they do not perform in-house refinancing and referred me to Quicken, but because we have over 20 acres and a jumbo loan, Quicken would not work with us either. So, back to Nationstar I go. We have great credit and good income, have never been late on anything, ever.

Although I live here, and am a co-owner of the property, the mortgage is in my wife's name. Several times, our payments have not been processed until weeks after Nationstar has received them. So far no late fees have been assessed, but I worry our credit may be damaged by this. We have called frequently, and Nationstar has phoned us, but our last payment has yet to be processed by our bank, although Nationstar personnel verify receipt. I would very much like to see smoother and more consistent processing of our payments, even if that means paying by debit online. I just don't know what to do.

I refinanced my house with Nationstar to get a lower payment and right off the bat, they give all this estimate. They tell me my new payment is gonna be $600. I asked them a couple times if this is gonna be the last amount and it's not gonna go up anymore - they told me that should be everything. So I proceeded with the refinancing and they guided me through what else need to be done and I give all the response that needs to be done. The only concern I got is the first payment I have which is coming up this March is $694. That's my new payment, I guess. I'm paying right now $694 when my old payment is like $780.

Naman ** and Kelly ** were excellent and knowledgeable about the refinance I was trying to acquire. I would use both of them again if the rates go to a lower percent.

The person who helped with my refinancing is with Greenlight Mortgage, named Rob. The guy was just super, super nice. In fact, it's really weird because we were looking at refinancing with someone else, and Rob called out of the clear blue. I said "hey that's fine, were not committed to anybody". He sent us some information, got to email some stuff back and forth, and we're very happy with it. We benefited from a lower interest rate, a shorter term, a couple years off our mortgage - so it worked out really well for us. I would have looked at them from the very beginning, and I would recommend it to anybody. Rob was so straightforward and right upfront with everything, and he made it all so easy for us.

My husband and I had a pleasant experience in the process of refinancing our home mortgage. Regina ** and Hai ** stayed in touch with us every step of the way. They always were very professional and answered any question or concerns we had along the way. I would give them both a "10" for a rating.

My other mortgage was with Nationstar. It went perfectly with their mortgage professionals during refinancing and I've had lower payments since. It was quick and easy to do and I liked it.

Would like to take this opportunity to praise the work of Scott ** and Kelly ** . Both of them were very helpful and very informative along the entire process. Many thanks to both of them.

I have a very good experience with Nationstar; no problems at all. The two people that I worked with, Lewis and Amanda, were excellent.

We decided to initiate auto-pay, so we sent in a voided check and paperwork. Weeks later NationStar sent someone else's check back to me and said that I had to initiate the process, again. I called to complain that I received someone else's check and they transferred me around until I got disconnected. I, then, sent the check back to the person in Virginia (?) and a xerox to NationStar with a note stating what happened and stating that I wanted MY voided check back. I NEVER got a response, apology, or anything - by mail or by phone - from NationStar. Other, less egregious, customer service shortcomings followed.

My loan was switched to Nationstar from Bank of America. The refinancing with Greenlight was a great experience, except for the guy that handled it at the end. The first guy called me for the initial meeting; it was a West Coast, East Coast time difference. He worked with that well - he knew that when he sent an email, he should call or leave a message to let me know because of the time difference. We worked everything out, I got all the pages done. Once I finished with him, I thought the only thing to do was to sign paperwork. But then another guy would send me an email at 8:00 my time, which by then I'm not looking at emails. Then the next day, I would get it and then he would start emailing or calling like I hadn't responded back, when it was just a time difference. So the loan got delayed because we miscommunicated. To me it was poor professionalism on his part.

I was extremely frustrated with the underwriter on my mortgage application. I have had a loan with you and the previous companies for 14 years. The questions and requests that they wanted were (in my opinion) totally ridiculous, i.e. Do you have ownership in the property at **. It was and is an apartment as designated in the address and I haven't lived there for 14 years. This is just one example of many frustrating requests. My loan to value in this property is STILL 50%. I would love to discuss this further with you or your company representative.

Our mortgage was first with Countrywide, then sold to Bank of America and then sold to Nationstar. From bad to worse. All three deserve a one star for horrible service and lack of ethics. Nationstar sent me a piece of mail that was supposed to look like an overnight package to rook me into refinancing. It did just that. I started the refinance which they said was a quick and fast process. Wouldn't you think that since they've had my mortgage for 12 years that they would know me? They knew nothing about me and for that reason I would advise anyone who gets this marketing stuff from Nationstar to dispose of it. If you want to refinance, go to a local mortgage broker who knows who you are and will probably give you a much better deal.

Their professionals were very helpful, and the guidance I received from them during refinancing was good. They were able to lower my monthly payment and that's always nice. My experience with them was very pleasurable. They made it very easy to do.

Despite times are hard and meeting my financial obligations was very difficult, Nationstar worked with me in refinancing and lowering my mortgage. I am particularly very appreciative of their services, assistance, and followup in bringing my refinancing to a successful conclusion. Now I have renewed hope that all will definitely be well as I have to keep my home and paying an affordable mortgage.

Got a phone call resolving my issue.

The loan on my house was held by Bank of America and they sold it to Nationstar. Their mortgage professionals during refinancing knew what they were talking about but they were so slow. I kept getting handed off to other brokers and they'd want me to start all over, get the information to them. And I said, "You know you got a folder on me there, you know more about me than I do. So why do you need more information from me?" It took three months to do a 10-day loan.

I financed a rental house, and there was a $100.00 check. Nationstar sent it to the people that were renting the house. I was lucky to get it because people opened the mail. I was worried about whether the payment folks were going to go there. But I was very pleased with my experience.

My bank, Bank of America, sold my loan to Nationstar. I use Greenlight and had no problem talking to them. They answered all my questions and were upfront. It was very helpful because the company I was going to use before, he pointed out a lot of things that were sketchy about what they were offering me and informed me of a couple things that they said me. Everything was pretty much black and white and I had no issues. It was easy and honest.

The mortgage company we had before sold our mortgage to Nationstar. It was a woderful experience with them. I talked to three or four different people and they explained everything in terms that I could understand. Any questions I had, they answered them. They didn't use a bunch of legal jargon that I'm clueless about. They lowered the payment and we're able to handle it. I did have one problem with the notary that came to our house. He didn't have a clue. He came after office hours so I couldn't call anybody about the paperwork. It was almost embarrassing. Anybody I know should go with Nationstar. In the years that I've had homes, any other mortgage company talks like they're way above me, "why don't you understand this" kind of attitude. I don't. I'm not a real estate professional and Nationstar knew that without me even telling them.

My account was transferred in October 2014 from Springleaf and since the transfer my account has been all messed up, saying I owe money and I am behind which I am not since October I am on the phone every month battling with this company. They are hard to communicate with. You get the runaround from one person to another. I filed a complaint with the government consumer department to step in.

Our mortgage was sold to Nationstar and we refinanced with them. My interactions with the mortgage professionals was done through email, but it was good. Antoine was very good to work with. We haven't paid our first payment yet because it's not due til March 1st but it was a good experience.

Nationstar bought my mortgage from Bank of America about two years ago. My experience so far is good. My refinancing doesn't get processed until March 1st but the whole process was fine. It was streamlined. I didn't have to do a lot of faxing back and forth and it didn't take me a lot of time. It was straightforward and seamless.

I had a loan with Bank of America and they sold out to Nationstar. The experience refinancing with them was good - the mortgage professionals and the guidance given regarding my options were very good.

I bought the house last January and used Cherry Creek Mortgage and they sold it to Nationstar Mortgage. I decided to refinance when I got something in the mail from them and someone called me with a lower rate. They were very good, and I was able to get a lower interest rate. So far, it has been a very good experience.

When I first bought my home, it was financed through another mortgage company and every month I could go in and personally made my payment and got to know the people there. All of a sudden, it got bought by Nationstar. I never can talk to a human being without a 10-minute on hold and that’s very discouraging. I want to be able to talk to the people. I have to go online to make my payment or mail my payment to them and that’s very impersonal. My payment is due on the first and if I hadn’t made my payment by the 3rd, they’re calling me. That is ridiculous and it’s been that way for two years. But when I got ready to refinance, I did it through another division of Nationstar only because that was the one that gave me the lowest interest rate.

My husband got sick in April 2014, in July 2014 I applied for the home loan modification, sent all the required documents that were requested. As Nationstar requested documents every other week or so, the application was not approved. I found this out in November 2014. Started the process all over again and sent all new documents certified mail and received a signature each packet. Here it is 02/12/2015, Nationstar asked for additional documents like rental income statement. I just uploaded tonight along with some letters I previously sent by certified mail and fax. Nationstar is giving the people who really need help and want to continue to stay in their home the run around with documentation. Why advertise that you are there to help, and the government has these program put in place to help us and we can't get the help we need. Tired Frustrated of the bureaucracy.

I have had a continuing problem with Nationstar incorrectly applying my mortgage payments. It has happened 5 times in 18 months. I always pay early and pay considerably more than my mortgage payment amount. I fill out the remittance stub correctly, informing them how much additional principal there will be (I have no escrow account) and they still get it wrong. They ignore the remittance stub and put the entire payment to principal and then I end up getting a phone call at work telling me I haven't paid my house payment, all this AFTER the check has cleared the bank. No matter what they do they just can't seem to get it right.

It has been a nightmare!!!! I have never in my 52 yrs ever had to deal with this kind of incompetence! And they call themselves debt collectors? They need to learn a few things!!! First respect!!! I have never been late on a payment and they made me feel like dirt so I can only imagine how they have made someone who is! Very disappointed in the company - have spent too many hours on hold over stupid stuff no one's fault but they are not good to work with!!! Wish I had not refinanced with them!!!!

I was with another company and got sold to Nationstar. Refinancing with their mortgage professionals went good and the whole experience was good. I got lower payment and a couple of years off my loan. It went well, was quick and I've had no problems at all.

It took a little longer than normal but all in all was a good experience and I would have no problem recommending anyone to go with Nationstar for their Mortgage.

Have made multiple attempts to deal with receiving delinquent tax bill and working with Nationstar whom failed to pay the tax bill and cannot get a resolution on the matter. Keep being transfer between customer service and escrow department. They promise to have issue resolved and taken care of within 5 days and will call me back. That has not been the case at all, becoming frustrated with county sending me notices and spending all this time on the phone to correct a matter that should be simple to complete.

You hold my Mortgage. I have never got one mail to my address. I have 12 phone calls to have the mail come to the my address ** . It’s been 2 years and I was always told my mails went to a Grove address. I don’t know anyone live there and all my info went there. I spoke to someone in January and I still got no mail. Please advise. Thanks, unhappy Ena.

The process took quite a long time and was very impersonal. I never knew who exactly was working with me. However, it did all eventually work out and I was able to refinance.

Recently I received a request in the mail to verify my tax ID number with threats of penalties if I did not return the substitute w-9 promptly. Imagine my surprise when there in bold print was my COMPLETE social security number. If anyone had intercepted this piece of regular mail they would've had my whole ss number, name and address!!

We have had issues with Nationstar since they bought our mortgage from B of A. Our current issue is that they keep sending us (my wife and I) e-mails and post letters stating we are behind our mortgage by 2 weeks and they will foreclose on us. We have been receiving these threats for almost 6 months, even though we can prove that we are not behind in our mortgage payments, at all. Yesterday in the mail I received a check from Nationstar for almost $700 with no explanation on why it was sent to us.

We were with Bank of America and they sold our loan to Nationstar. We got through closing our refinance with Greenlight loans which is part of Nationstar. Their representatives were friendly and knowledgeable. The biggest benefit of refinancing with them is definitely the lower payment going to the lower interest. I had nothing but good experience with it all.

Nationstar is always very pleasant and helpful to work with. I would definitely recommend them to anyone in search of a mortgage.

We refinanced our mortgage with Nationstar and Greenlight loans. Though we missed the deadline for the month we were trying to get it in by, we did manage to get in finished and through for the following month. Everyone involved was wonderful, knowledgeable, helpful, and patient. By the end of the process I felt like we were all old friends. The most difficult part was the time difference between the west coast where Greenlight Loans is located and us being on the East Coast. It shortened the window for the working day. When all the paper work was ready they found a notary in my area and he came to the house with the stack of papers for signing. When I think back, it was pretty easy and we got a great new low interest rate.

My loan is currently with Nationstar and I am refinancing with a new lender. I paid Nationstar $750 for them to assign the loan to such new lender, thereby allowing me to save the NYS Mortgage tax. While this process is supposed to take 3-4 weeks and oftentimes faster, it has now been over 3 months and I can still not get ANY RESPONSE other than "we're still waiting for the collateral documents." This delay is costing me money with interest rates rising and I have nobody to talk to.

The worst ordeal I have ever had with a mortgage company. Spent four months, 6-7 45 min+ calls trying to get a flood insurance/Escrow matter resolved. After waiting 15 minutes each call to speak to a human, was then told "that's another department" and had to explain the entire matter again. Twice, while waiting for transfer, I was shut off only to have to go through the entire agony again. Even supervisors, when I asked for them, couldn't resolve issue without transfer to another uniformed person. Waited weeks for promised documents that were never sent, and then billed for extra fees based upon time I was waiting for their action. Go elsewhere!

Good work. No trouble so far.

Made my experience very pleasing. Had answers and helped with all aspects, questions and worries. Thank you for everything.

Surprisingly, my experience with Nationstar is not quite over since they owe me a check. They told me that it would be $800 and something and since the other loan has closed out and just they want to set up, I'm supposed to be getting a check back and I haven't gotten that. The mortgage I had was sold to them and so all of the sudden, they owned my mortgage. So when I went to refinance my mortgage, I got in touch with them along with some other people. And even though their interest rate was higher, somehow or another, their monthly payments were lower and that didn't quite make sense to me. I did feel like I was getting a much straighter deal than I did from the other two companies that I was looking at and talking to. So I went ahead and went with them even though I had some serious questions about what was going on.

Nationstar has been phenomenal to work over the past several years. Their customer service is spot on and they go above and beyond to see to my mortgage needs. Thank you!!

I have always had a great experience when dealing with anyone at Nationstar. My first mortgage was through them and the process was so efficient and effortless. Then, I recently did a refinance with them and that was just as easy to complete. They are very thorough and friendly. They have always been able to assist me and answer any questions or concerns I may have.

NationStar Mortgage specialists help me refinance my home. They were very helpful - They walked me through all the necessary steps to make it happen and was pleased with the outcome. Thank you NationStar Mortgage for your professional service.

Adam ** and Tracy ** setup and processed my loan. Their were wonderful and always kept me aware of the process. They gave me a very competitive rate. My overall experience was perfect. I would refinance with them again!

I had a very good experience financing thru Greenlight. Mortgage. All of the mortgage agents treated me great.

The mortgage professionals of Nationstar did pretty good with my refinancing. Bank of America sold my mortgage to them. I have a lower payment now that I'm with them. I'd recommend it.

Refinancing with Nationstar went really well. The whole process was very, very smooth. They said it would take 30 to 40 days to do and it was two weeks or less actually. It went really fast and was the easiest thing I've ever done in a financial situation. My interest rate was lowered from 5% so it's 4.25% now and I was also able to convert over from an FHA to a conventional loan. My payment got reduced almost $250.00 a month, which is a lot of money to me. It was wonderful -- easy and simple.

My mortgage was transferred from Chase to Nationstar Mortgage last month and this was my first time logging in and making a payment and it just couldn't have been easier. I know we all have to be careful with our information and data, but entering just the right amount of security information made the task simple and refreshing! I am glad we have become partners in my mortgage and I look forward to stopping by each month in my busy schedule and check my information and make my payment! Excellent website :) Thank you!

Nationstar took over my mortgage loan from another company. I wanted to refinance my house, which I got before I got married and so I wanted to continue the refinance in my name alone. We were told that could happen -- my husband's name would only be on paper saying that he was aware that I was refinancing my house but that his name wasn't going to be on the mortgage. But when we sat down at the table to sign the paperwork, his name was all over the paperwork and basically putting him in a position where he was responsible for the property where we were trying to make it sure that wasn't going to happen. So it was all misleading. It took a long time for them to explain it to us. We were trying to clarify the whole thing.

We got a letter in the mail that our mortgage was being sold to Nationstar. Refinancing with them was great. We did it over the phone and in a week or so, it was all done. They did a great job. The man was great. He would call back explaining things to us and when it was all done, he called and thanked us for giving him the opportunity to go with Nationstar. It couldn't have been better. When the notary came, he called twice. He called to set up the appointment and then called to make sure that the time was okay and changed it which was fine, but he was here an hour and a half and when he left, we felt very satisfied.

I had a loan with Nationstar already. I refinanced through Greenlight and it was fantastic. The loan officer set the expectations right upfront and it actually got done quite a bit faster than what we thought. The processor was on everything. It couldn't have gone any faster or smoother. The best closing I've had!

Hello. I have been dealing with Nationstar for I believe over a year now trying to do a Deed in Lieu of foreclosure on our home. Our assigned case manager Ashley ** would not do anything to move things along for us. She would never call us or bother to call us back after my husband and I would leave voice mail after voice mail with her. NS would lose the paper work we had mailed back to them constantly lying I'm sure and saying that they misplaced it or they never received it asking us to resend it to them. We had finished the loan modification stage and were in the process of the deed in lieu and had been for a few months then out of the blue my husband got an email that told us that someone from loan modification had wanted us to send them some expired paperwork to start the loan modification up...???

I refinanced with Nationstar because of the new government program. I haven't made my first payment on the new claim yet but so far it was just very good.

We had our loan with Nationstar and somebody called regarding lower interest rates, so we refinanced. The mortgage professionals were great. The guidance we received was excellent. Everyone was very cordial and got back to us immediately. We started the process the 6th of January and finished it up on January 27, so it went really fast.

We had a problem for about a 20 day period...perhaps from the department of re-fi being overwhelmed with work load... I can only imagine as easy as the process is and with the low, low rates in the 2% to 3%. The process was so easy, paper flow so quick that the gap of 20 days could not have been a lack of care.

The last company I had, which was Bank of America, sold my loan to Nationstar. I still haven't gotten my next payment but I believe they said it was going to be $140 less a month so that's one of the benefits signing up with Nationstar. However, their people need to be more prompt and professional. If somebody calls you and leaves you a voice mail, you call that person back even if you don't have an answer yet, it's still polite to call a person back and say, "Hey, I'm still working on it. I haven't heard back yet." I was very dissatisfied with Theresa. I left her several voice mails and she never called me back. I don't think that's very professional. Kyle **, on the other hand, was better. I would call him. If he didn't answer I would leave a voice mail and he would return my call. And it wasn't such a great experience overall because I was told some things that would happen and it was different once it came to refinancing.

Very efficient and quick.

I have been in a lengthy and short sale process since 8/14. My offer was accepted by the first mortgage bank and the sellers. The hold-up was US Bank as the second mortgage holder who gave different excuses each month as to why they wouldn't sign the paperwork. NationStar owned the first Mortgage and stepped in to review the loan process in January 2015. The account was assigned to Ernest ** for document reviewal. On 2/2/15 the listing agent received a letter stating that the loan approval had been denied because Oregon does not have a redemption law, therefore our loan was deemed a foreclosure.

They have been very easy to work with and friendly helpers. Easy to pay online and statements arrive on time.

They were great. Bought a house a year ago at 4.5% and they sent a letter saying it was at no cost to get it down to 4.5% and so I called in to see if it was real. It was and in a month we refinanced even though it was only a 1/2%, it makes a big difference. They were polite, caring and very fast. We are very satisfied.