Mr. Cooper Reviews

It was slow at the beginning probably due to the holidays. Interesting closing having docs signed in two different states with a property on a 3rd state. Overall considering the difficulties to set up all, I was happy with outcome.

We did four refinances all at one time. Two were with Nationstar, one was with Ditech and one was with Citibank. Of the three lenders, Nationstar was by far the best. It's been over two months and I'm still trying to close the one with Citibank. Nationstar is great. The professionals that we worked with were right on target and did a great job. They've been responsive, professional and everything was done quickly. We closed on January 19th which was three weeks from the time we applied.

I had a very good experience. The loan officers were very nice and professional.

Both Jay ** and Dede ** were extremely helpful to us during our refinancing experience. They made the filling out of the paperwork as easy as they could. The young lady lawyer, Sarah **, who came to our home to do the final paperwork and our signing, was polite and efficient.

The people that I dealt with were very professional and seemed genuinely interested in my questions and helped me to understand the process. Great Job Guys.

I was concerned that the HARP was going to run out so I called Nationstar. They had called me several times before asking about refinancing. The process was pretty simple that I did everything on my phone. The guidance they provided me when options were discussed was simple and easy. With the new refi plan, I did not have to make a payment this last month and next month my payment will be about $150 less. I've never had problems with Nationstar unlike the other bank I had which was horrible.

I was amazed at how easy it was to refinance. I thought it would be harder than what it was. The team of people that helped us thru this experience were knowledgeable and very helpful as well as friendly.

I contacted Nationstar about refinancing. I already knew my rate was too high and it's just time. They were all wonderful, put their time to answer my questions and it was a good experience. I had some anxiety about doing it but they helped alleviate it. It's nice being able to skip on loans and planning on having lower payments is helpful.

I was looking over what the current rates were and figured it was time to see what my options were in refinancing and if it was favorable I just had to deal with it. Nationstar's reps were very good, professional, communicative and helpful. My options were a little bit better than what I expected it to be and the process was very smooth and easy. It was very well-explained and clearly laid out before me, so well that it just made the process very streamlined.

They good but you have to be involved every step.

We already had a mortgage with Nationstar and just refinanced it. We were looking for a lower interest rate and less years and really liked working with the reps. Everything was done from my home. It was very, very convenient. The lady was very helpful and informed us on what we had to do so everything went smooth for us. We also appreciate that the lady came to our home to sign the papers so we didn't have to go anywhere.

Both Lisa ** and Kyle were great. Excellent service.

Representatives were courteous, knowledgeable and timely in responses.

I was billed twice and tried to get one of my payments refunded back to me but at first they told me it would take 7 to 10 days. Then I called back and they told me it would take 20 days to get my refund and told me that the two payments were processed.

Our loan got switched over to Nationstar then they reached out to us for the refinancing. It's been an awesome experience so far. They were very detailed and every time we had questions or concerns, we always had someone available to help us.

My mortgage was sold to Nationstar. They told me to take advantage of the refinancing option, that I qualify to reduce my mortgage payment and the process involved less paperwork because they already got mine, which made it easy and fast.

Our refinance experience with Daniel ** was excellent from the beginning to the closing. Daniel kept us informed and helped us with everything that was required of us. We would highly recommend Nationstar to our friends and family.

Nationstar was excellent. They knew what they were doing and were really helpful. All my questions about the refinancing process were answered and everything was explained to me. I didn't get the feeling that I was getting a runaround or lied to.

Representative help was great and gave good advice.

Try to access my account on line. So far I have been on hold for 40 min just waiting for someone to pick up. I believe they are doing this on purpose. I have emailed time and time again trying to get this problem resolved. No help from anyone.

Nationstar Mortgage is beautiful. We have the mortgage with them before and I want to file for bankruptcy because I got sick. And then after we got out of bankruptcy, I asked them if they remortgage and they told me "yes." They were all very nice and pleasant, and they never hesitate if I asked them any questions. We're very satisfied. I think they were pretty good with the guidance because they give us better rates than another company did. I'm positive we could stay with them. We have already seven years with them before that. The experience is good because I want to lower my mortgage, lower the rate and then go into a 15-year term. I recommend them to anybody.

Refinancing with Nationstar went smoothly. Their representatives were very thorough and it was a very good experience.

Too many different people to deal with. I felt like I didn't always get straight answers until I pressed issue.

The experience was first class. The initial processor was thorough and efficient. The follow up processor was patient through a rescheduling on our part, and finally the home notary was a great convenience. It couldn't have gone better. Good job!

Having to refinance a loan can lower the rate with less money to pay. With Nationstar, everything seemed to work fine.Their mortgage professionals kept me informed on what was going on.

Process went smoothly. Very Professional.

I was very happy with the entire experience.

Closed out of state! Arrived in Texas and an hour later representation from Nationstar arrived. We closed smoothly and let me not forget, it was Saturday! I thought they went out and beyond, thanking all involved with closing.

Nationstar was my mortgage company previously and I refinanced with them. I wanted to reduce my interest rate a little bit and shorten the payment term in order to make it a more manageable loan. The process was quick and easy with their reps. I called and talked to Victoria and she set me up with all my applications. These then went to another lady who finalized them.

They did a great job in a timely manner, explained everything very well and I was able to both lower my payments, decrease the term by 15 years and cut my interest rate about in half. Can't ask for better than that.

I've had a mortgage with Nationstar for years. I needed to cut finances so I inquired about refinancing. They told me how much more and what the payments would be and that’s what I needed. Since refinancing, I've had lower payment. They are friendly and helpful and what we need in this day and age.

We were with Bank of America and when they sold the house to Nationstar we continued with them. The interest was high with our old mortgage and they always send us mail that we should refinance so we did. The reps were nice, experienced and helped us a lot. They informed us really well, so it was easy. They also emailed and called us when needed.

I'm refinancing my mortgage through Nationstar because my payment was going up due to escrow issues. The Nationstar rep was great, very straightforward, concise, and personable. I knew what I wanted so the rep didn't really have to do a lot of guidance.

If I could give Nationstar the largest NEGATIVE number in the universe, I would. Do NOT trust them!! I went to them for help, as we rented our home in 2014 because we had a death in the family, and I went to live (temporarily) closer to my mom, to help out. We ended up getting a tenant in the house – who turned out to be a "professional squatter". We had to evict her in superior court. This took 10 months of the year! All the while, I turned to Nationstar for help. Yeah, they gave us help alright. Our "trial loan mod" was more than $500.00 a month MORE than what we were paying when we came to them!!! Is this what Nationstar thinks is HELP??? It is now a year later, and I am still without a loan modification, and NOW, we have a SALE DATE on our home. Dirty Nationstar. I can only hope and pray, will ROT IN HELL. What comes around, goes around...

We decided to look into refinancing since it was the right time budget-wise. Their mortgage professionals were all very friendly. They gave assistance on the paths to take. There were not a lot of choices, but it seemed very very clear what to do. Also, the email back and forth, requiring online going in and signing things off was maybe a little odd, but it was certainly satisfactory.

All went great with financing, esp, Mr. ** has been very helpful and efficient, except for the actual closing. There was some misunderstanding or miscommunication about the actual closing (Brenda did not make it clear to me). I thought the closing was to be done online, but totally surprised when the closing attorney showed up at the door in the evening. We managed the problem somehow, but that was embarrassing!

Nationstar bought the mortgage company that we had and we thought we'd take a chance on refinancing with them when we got some information in the mail. We reduced our interest rate and took a few years off our mortgage. However, the two people that we dealt with didn't return my calls. I called a couple of times and left a message but they didn't call back.

We are older, do not understand the computer. Jeff and Albert were so patient with us and helped us understand everything we were doing. Always kept us up with everything they were doing and what we needed to do. Thank you.

I refinanced my home loan with Nationstar in December of 2015. The experience was the worst customer services that I have ever encountered. I was told two different things regarding my loan by two different Nationstar employees to the point that I had to complain to the 1800 number on multiple occasions. I was dismissed and lied to about returned calls.

The Nationstar agent who took care of me gave some good advice on the land and I was pleased with it so I'm happy with everything.

My payment was put in collection and when my pay at work was cut, I looked into refinancing. Nationstar's staff has been great and I didn't have any problems with them. They told me what was what and they got it going. They were really great.

I recently completed a refinance with Nationstar/Greenlight. The process went very smoothly and I was kept informed as it moved through the process. I worked with Swaha ** Mortgage Professional and Valencia ** Closing Coordinator, and they both did a great job.

Refinancing with the Nationstar Mortgage professionals was frustrating because the recent refinancing was our second attempt doing a refinance. The first attempt was very frustrating because we spent 5 months working on getting a mortgage refinanced and it was unsuccessful due to the appraisal value of the property. The second attempt was successful because they approached me with an increased appraisal value which allowed the refinance to go through. Also, I was impressed with the fact that the gal that I worked with remembers me. I don't know if she had a filtered kind of information that brought her to inquire if I was still interested in refinance. She was very helpful and tried to work this out for me.

The interest rate was going too high, and Nationstar Mortgage was able to lower my monthly payment a little. I recommend them.

Nationstar's staff was excellent. They were very knowledgeable, friendly, and accommodating. I've had a pain-free experience - very easy and convenient. I skipped one month's payment, then I cut 19 months off the end, and I got a lower rate so I'm pleased.

Experience with Nationstar Mortgage was okay and I'd recommend them.

My Countrywide Mortgage was transferred to Nationstar Mortgage and it wasn't my choice. During my refinancing with them, they were pleasant enough but I was highly angry when I went to sign the paperwork because what I was quoted as going to be my payment each month had gone up $70. I unfortunately am not savvy when it comes to refinancing but I did my best to do the research and find out what kind of rate I could get, and what they had had informed me was that my loan wasn’t large enough to receive a lower rate. So I had to take them at their word for that. But the bottom line is I was going to have my mortgage paid off in about 15 years and now I've got a 30-year mortgage. And there's really no benefit from the refinancing except my payments have been lowered to $170 a month. I was hoping to get some equity out of it but I wasn't able to do that either.

I am again pleasantly surprised with service and attention given to me by Nationstar! The process was smooth and efficient and reasonably timed!!! The 2 consultants working with me Jason ** and Amy ** were very attentive and kept me informed at all times. They both were very courteous, knowledgeable and so pleasant to work with!!! Number 1 in my book until I'm proven wrong. I'm seriously considering another refi.

I recently notified Nationstar customer service by phone that I was submitting (2) payments, one payment to make my mortgage payment and another payment to be applied to the principal. The representative stated that it would be noted on my account. I even sent a message explaining the (2) payments and wrote a comment on the check "To be applied to the principal". I logged in to the Nationstar "My Account" and noticed that I have paid my mortgage (1) month in advance but I did not see my balance change. Not sure where the rest of the money went to. This is not the first time this has happened when I sent a payment to be applied to the principal. It took several attempts to get the money I sent to be applied to the principal.

I wanted to get a lower and fixed interest rate. I refinanced and Nationstar got my monthly mortgage fee lowered. Their staff has been very professional. Once I told them my questions, they answered them and I was comfortable with the answers that they gave me.

Nationstar helped me so much. Their customer service has always been excellent. They've always made sure that I understood the questions that I ask. I'm now able to have more income monthly and it cut my years down to 5-7 years.

Very pleased with our new loan! Professional fast service was provided from the application stage to the closing.

I contacted Nationstar and was helped right away. The whole process took less time to complete and have it be approved than we were told. It was a very easy process done over the phone and electronically and then the final signing of the papers was even completed at my home.

I got a letter from Nationstar saying that I could refinance cheaper on monthly payments. So, we talked about it and we finally decided that's what we wanted to do. When I called the number from the letter, I ended up with Randy, which is an awesome person to work with. Randy is a superstar and he is well versed. The guidance I received was fine. They helped me save money. Nationstar has great people that work for them.

I learned about Nationstar Mortgage through my son and I've had a good experience with their rep. I now have lower monthly payments so I'd recommend them.

First time with real estate loan and escrow service from home. I didn't know what to expect. Very happy with service and process provided.

Process was took approximately three weeks. Process was very respondent to my questions. Closing was smooth.

Refi was true to estimate and notary was accommodating to my busy schedule. When I called customer support they were very helpful answering my specific questions & concerns.

I've had an excellent experience with Nationstar Mortgage. Their people were professional and courteous. I was able to skip two payments and now the payments are going to be lower-priced.

All of NationStar's people were very friendly and knowledgeable during my refinancing. Deborah and the gentleman that I talked to were both very good so I would recommend them.

Christopher ** and Amy ** took care of all our needs. It was a pleasure working with both of them! Thank you Christopher and Amy for making this such an enjoyable experience. I will definitely recommend you to all our friends and family.

I had a mortgage with a different loan company and Nationstar bought it. I got a little notice inviting me to apply for a refinance and I did, and I like it. I'm certainly not an expert in the mortgage area but the people at Greenlight Mortgage were very helpful. I got a very nice deduction of the interest rate and my mortgage is significantly lower than it was. I'm very happy. However, I got a mortgage bill in the mail from the old mortgage but I was told by the Greenlight people to disregard it. I am hoping that I received the right advice and since it was from Nationstar, I followed it.

Nationstar bought the loan from my original loan from Bank of America. The person I spoke with during the refinancing was really good and fast. Every time I have a question, he always helps me. The process was good, and they were really helpful. My interest has gone down and I was able to have the term cut from 22 to 15 years so I'm completely satisfied. I always tell everybody I see how Nationstar's process was, that they were really helpful, all the papers were done online, and everything was really smooth.

Nationstar took over my mortgage servicing two years ago and have been hard to deal with from the beginning. They don't respond to requests at all. It's awful. When you call they say they will fix it in 3 to 5 days but it never happens. They have been doing this for 6 months and it never changes. My advice is refinance somewhere else. Nationstar is the worst!

I am in the process of refinancing my home. I have sent everything they have asked for including the 3k. David ** was excellent with responding but after the last information was sent, he stopped returning messages and calls. Now, my original loan holder has started foreclosure proceedings because we have been left high and dry by Nationstar. Now, I don't know how to proceed because of the actions of Nationstar.

I love Nationstar. Working with their reps was excellent and they were just easy to work with. The discussion of the refinancing options was great, too. My mortgage and interest rates were now lower and that's what I wanted.

I Googled Nationstar and I was a little leery at first because some people come up with all kinds of negative stories. But there was more positive than negative and our experience was positive. Everybody was good. The guys we dealt with were easy to get ahold of, not like some other ones we've had. I usually can't talk to a live person and that gets really frustrating. But with Nationstar, we didn't have any problems like that with their people. We got our monthly payment and the interest rate lowered a bit, which helped. I wouldn't have any problem recommending them to anybody.

The whole process went very well. All agents involved were professional and well versed in the process. Although, about 45 or so days later, I did receive an email indicating my original paperwork was missing one of my initials, and I had to resend it. That was a little offsetting for a moment. Otherwise, a smooth process.

Me and my husband obtained 2 mortgages in 2001 with Bank of America. We've never had a problem with them or our payments being automatically withdrawn on time and then 2 years ago we were transferred/sold to NATIONSTAR. We weren't told until after we got information from Nationstar. About two months ago we received our maturity date letter saying that we have over $8000 due on our maturity date for both of our properties in total. We've never missed a payment at all. We received our statements and we pay them and have never been late so we contacted Nationstar and we have been getting the runaround ever since until today. I escalated until I couldn't escalate any more.

I was extremely satisfied with my refinance experience. Ted ** and Amy ** were wonderful to work with and did a great job sifting through all of the programs available to find the best one to suit my needs.

Nationstar purchased my mortgage from the original mortgage company in 2007. They sent me several mailings and ultimately I decided to follow up on them to refinance. Their reps were very cordial and helpful. I'm counting six years off of the period of loan and paying only slightly more than what I was paying. So it's going to be six years in savings of approximately eighty thousand dollars by doing the refinancing.

Nationstar has always been nice to me. When I had questions, their reps answered them and they helped me as much as they could with the parts that I had trouble filling out. And their guidance for my refinancing was excellent.

I'm writing this comment in hopes that the appropriate people/agency has this information available as to prevent the hardship that my family has suffered as a result of Nationstar Mortgage llc. This is not my first rodeo with Nationstar, after a three year battle with another mortgage co. Nationstar purchased my loan. They tried foreclosing on me and threatening me 16 times until HUD stepped in. Now I had a flood in my home before Thanksgiving was issued a check and after communicating with Nationstar, endorsing the check, paying for overnight returned funds $30, the following were their request. I'm a contractor performing my own repairs, copy of my lic., my bond, my insurance, my tax ID, copy of the insurance claim, and repair claim. This was per their loss mediation dept. faxed by them checked off by them!

We didn't have any problems with Nationstar during our refinancing. They were very polite and courteous. They answered every question and made it where we understood what was going on.

The Nationstar staff were very professional. The guidance was very good. They were with me every step of the way, describing everything that was going on. But there was one point where I was uncomfortable because everything was on the internet and when they sent a notary public to come out to my house for me to sign the papers, their guy didn't want to provide any identification except for his notary blue card. I would have felt a little more comfortable if he had provided a picture I.D.

Our mortgage is with Nationstar and in June 2015 we applied to refinance our mortgage and second mortgage. We are STILL waiting to find out if we, or when we close. Their "loan specialist" doesn't seem to know what he's doing. He doesn't return calls or emails. He doesn't tell us what documents he needs. We are so tired and frustrated with Nationstar! We regret ever starting this process with Nationstar!

I've been with First Horizon since '06 when I bought my house. Nationstar bought my mortgage from them. I stayed with Nationstar as they were able to refinance me. Now I'm able to save approximately $200 a month by refinancing. Kelly ** was extremely helpful, very kind and she listened. And Jonathan ** was extremely kind, patient, he listened and returned my calls. And then, the person came for us to sign to the home, he was fine and all was taken cared of. It was a fairly easy process. My mom is 87 and I particularly appreciate not having to leave our home.

We had a Bank of America loan nine years ago then we recently refinanced with Nationstar to get a shorter term. The mortgage rep that I dealt with was patient with repeating things to me because I have a hearing problem. Everything was laid out nice and clear and he answered a million questions that I had and called me back. He was obviously in India and he gave me his number to call back with some answers and I actually got him, which surprised me. Overall I had a fine experience and I'd recommend them.

Nationstar Mortgage's reps were very good. I didn’t know I had to have certain information but once I understood that, everything was fine. Now, I'm having a thirty-year mortgage at the 15th. I'm very happy with my experience with them.

I refinanced my home through Nationstar Mortgage simply because they were the holder of my original loan. My experience with Nationstar on my original mortgage was enough for me to go back to them. The refinanced was seamless and the people that I worked with were very professional and I really felt like I (me and my family) really mattered to them. I would recommend Nationstar Mortgage to my closest friend. Thanks.

My experience with Nationstar has been good and I would recommend them.

I would like to say that my experience with my loan closing with Nicky ** and Katrina ** was a thoroughly enjoyable and pleasant experience and these are two very highly talented individuals and I recommend them highly for anything that they may want to do.

Refinance. Everything went great. I went to closing very quick and it was relatively painless.

What made me stay with Nationstar Mortgage was how easy it was refinancing my loan with them. It was good talking with their professionals, too. I would recommend Nationstar. It was a quick closing.

Our mortgage was purchased by Nationstar Mortgage in 2015. Their accelerated equity program is handled by Equity Accelerator which we participated in. Monies were drawn twice a month from our checking account to pay for our mortgage. We paid off our mortgage in December, 2015. I notified Equity Accelerator that our mortgage was paid in full and that they should cease to withdraw monies from our checking account, but they continued to draw these funds on 12/31/15 and again on 1/6/16 for which we had to put a stop payment on, incurring service charges of $36.00 and $35.00 respectively. When we confronted Equity Accelerator about these charges, asking that they be reimbursed to us since we had given them notice, they asked to speak with a representative from our bank and went on to ask them to reverse these charges as a good will act.

Horrible service. Cannot even get a call back and they prepared incorrect documentation several times. Will never use again!

This issue is now on its 13th month and finally today I spoke, yet with another staff member by the name of Franklin that said that the reason folks are in a situation like I described in my previous review (foreclose to short sale instead) is because it is our fault. He stated that Nationstar has every right to do what they want. I tried explaining to this individual that I wished to speak to a supervisor or someone in a higher supervisory position as he was being very rude and condescending about my situation. Franklin said that there "was no one here higher" than him (mind you he was the first employee in a call customer service that I was sent to) and yet no one is in a higher position than him???? Then he said "Oh, that person is out of the office." Really? I am having realtors, investors and other folks in the real estate business just walking into my house (garage), backyard (yes there is a door that remains closed) yet they walk right back in.

It was easy. I loved how we did most everything online. Jay ** and Colleen ** both were great! Thanks!

All my questions and comments about refinancing with Nationstar was resolved quickly and accurately. Kristin was very professional and I think went out of her way to help and assist me. She set me up with a local agent to come to my house and finish the closing process. All of my questions were answered quickly. I would recommend this process to anyone. Thank you for your help.

I recommend Nationstar. Great service, and everything was fine.

I've had nothing but excellent experience with Nationstar Mortgage. I used Greenlight Loans for a refinance and my experience with them was also excellent.

We had a good time with Nationstar. They have been my mortgage company for a while now. They were fabulous during refinancing and absolutely friendly and knowledgeable. Jack in particular was wonderful and easy to work with. Ever since being with Nationstar, things have been a little bit better.

All communications with Nationstar were good. What we did was to refile to reduce to normal the years remaining on the mortgage and we got a reduced interest rate from what we had because we didn't have a second mortgage on the property. We must've been paying maybe 6.75% and we got maybe a 3-point reduction. It's 3.75% now.

My mortgage transferred from GMAC to Nationstar. No contact by Nationstar explaining their procedures/policies. They mispaid my 2015 taxes, did not send paperwork, disconnected me, failed to respond. Even fictitious stories about their policies. Worst cus. ser. I have ever seen. Took 3 weeks to finally find a competent person to fix the problems they caused!

A very easy and seamless process. Both individuals I dealt with very professional. I would recommend this company.

It was really difficult with Nationstar in the past when I had my mortgage and a lot of things transpired, but I stayed with them since I already completed the paperwork. And then I would get into situations where the paperwork that was completed on my side wasn’t completed on their side, and I went and lost some money out of the deal. However, my experience with Nationstar recently with regard to mortgage closing was excellent. I want to commend them on that, but not on the support side, though.

Everything with Nationstar has been wonderful. Everybody has been extremely nice and took care of everything fast. I got all the answers I needed when discussing about my options. It was perfect. We have saved money on our mortgage payments.

When the account was transferred to Nationstar Mortgage we had an escrow balance of $596.82 on April 16, 2015. We made one additional payment on May 8, before taxes were paid by, of $134.15, giving us a total escrow balance of $730.87. The taxes paid on May 29, 2015 was $771.13. This left us with a negative escrow balance for 6 months of $40.26. Obviously the negative balance needed to be paid plus account for the next year of $80.52 which is a total NEW increased amount of $120.78 for the first 12 months. Assuming the federal maximum cushion allowed by law is 1/6 of the escrow is charged, that would add another $288.43 for the year.

I had a very pleasant and easy experience refinancing. Very knowledgeable friendly staff and would recommend Nationstar!

My husband and I recently refinanced our existing Nationstar mortgage. The process from start to finish was extremely quick, and Kristen ** and John ** were very responsive to our phone calls and emails. They were very clear and transparent about the process, and we are extremely happy with our decision!

Nationstar's mortgage professionals during my refinancing was top of the line. I spoke with them because I have my loan and I wasn’t sure if I could get it through. It came a point that I can refinance so I had one individual who worked with me. He said, “You know, you can. And here’s what I think we’ll do. You will save some money. And you are at that point, you have at least 20% equity so we can drop that PMI insurance. It’s about $300 a month.” So we went through that.

Bill ** and Jesus ** were outstanding on my refinance loan, very prompt on docs, etc. Thank you Nationstar and to Bill ** and Jesus **.

This transaction from start to finish was the smoothest, least stressful home loan in my life - and I'm 58! I've bought, sold and refinanced several loans in my lifetime. Some from the "BIGGIE" companies like Quicken and Countrywide and Bank of America. My refi with your Nationstar/GreenLight personnel was by far and away the best of all of them, as were the employees that I dealt with. Top-notch ALL THE WAY!! THANKS!!

Everything was handled electronically making it very convenient. But the best part was closing on the loan at our own dining room table. The title company sent a notary public to us. Super easy!

I still have not received my check from settlement on refinancing.

My home loan was changed and Nationstar became the servicer of the loan. They were quite over the top in their communications to us, urging us to refinance. Not a week went by for a good year that we didn’t get some mail from them saying we should refinance. Since they were already servicing the loan, it seemed the easiest thing to do.

Nationstar like any business has some good dependable employees and some that struggle and some that don't really know what to do or how to do it. But overall, most are know their job and like to help people.

I was very pleased with the refinancing services I received from Nationstar. The client reps were very helpful and polite. Terrence, my loan rep. was a pleasure to work with. Our closing agent was thoughtful and came to my home for the closing. All around a great experience. I would recommend Nationstar to others.

Home Refi. was a good experience.

I was not looking forward to the process of refinancing my home, but it turned out to be surprisingly easy. I truly enjoyed working with Albert **, my loan processor, and Rita **, my loan officer. They both worked hard to make my experience as painless as possible and were extremely helpful. They have my full appreciation and respect and should be commended.

I have been dealing with Nationstar since my mortgage was transferred to them. I have spoken with numerous customer service personnel in which they are polite and try to answer questions I ask. I have tried numerous times daily/weekly to get a hold of my "Dedicated Loan Specialist" with no luck whatsoever. I am in the process of submitting documents for a modification and noticed on the website that I still needed to send a couple more. I needed to talk with the specialist as I had a question about one of them. No response, he does not answer phone. I leave messages and have given both cell and work #'s. I called today 1/27/16 and talked with someone in customer service who stated my modification was rejected due to the missing documents??

I cannot give Greenlight 5 stars because my initial interaction with loan processor Ronney ** was miserable to say the least. He was a master at dragging things out; non-responsive, asked more than one time for documents already provided and had to have me send updated bank statements because things dragged on so, that the ones provided became outdated. I finally lost my "nice" and advised that I was going to contact the "complaint" department and this time I copied Victor **, my original contact loan officer. I can only assume that he is responsible for contacting Paul **, a supervisor. Paul was great, started things moving along the way they should have and then turned me over to my new loan processor, Albert **. Albert was also great, kept in almost daily contact and today, my two refinanced loans are approved, funded, closed!!

Last re-fi with Nationstar Mortgage took 1 year to complete. Was hesitant to re-finance with again with the same company. Re-financed mortgage which closed within 4-6 weeks.

I had such a great experience in doing my refinance through Nationstar. It was speedy; staff that I deal with were very knowledgeable, they answered all my questions, kept me informed of every single step they were taking and what they needed from me, and all of these was done by e-mail and phone calls. Great experience! Thanks Nationstar staff, you excelled.

Nationstar kept sending me notices to refinance. At that time, Wells Fargo had a lien against the place and I couldn't do it. As soon as the lien was lifted, I went to Nationstar. Their professionals were good. The guidance that I received was great and they were able to reduce my payments. I had a problem setting up the auto-payment since I had auto pay with Nationstar for a couple of years and no problem with that. When I refinanced, they didn't automatically continue that and I had to go through the whole application process again which I thought was not necessary. But it's handled now.

The process for this was extremely smooth. Saleema was so good at keeping me informed along the way. Very pleasant experience!

I've been with Nationstar for a couple of years now and we looked into refinancing with them to lower our monthly payment. Their mortgage professionals were pretty thorough and I was impressed with everything. I thought it was going to be long and tedious, but it really wasn't. Although I still had to sign papers afterwards, being able to answer in the computer made the process a little quicker. I'd recommend them.

My wife and I recently refinanced with Nationstar Mortgage, and while Caitlin ** was very helpful in working through all our different options and setting up the initial refinancing figures, the mortgage processing department was quite frustrating to work with. The digital document review and approval process was confusing and we had to approve some documents multiple times.

Want to let you know that you guys have some great people that work with you. Randy and Albert were the most helpful people that got me through this heart program. Thanks for the great help and would use you guys again.

I had a mortgage with Teller. They went out of business then they sent it to someplace in New Jersey. And then Nationstar took over. I had to refinance my mortgage because my interest rate was 6.5%. My experience with Nationstar was wonderful. They did my refinancing very quickly. The Nationstar professional was also very helpful and he kept in contact with me at all times.

My rental property refi went very well and quickly. I was very happy with the turnaround and professionalism and customer server my loan agent provide. I then requested a pre-qual to purchase another property and that got to a slow start but was quickly approved within a few days. I am very pleased with my relationship with Nationstar.

I already had a mortgage with Nationstar and they handled my refinancing very professionally. They did a good job considering the situation that my wife has just passed away. We thought about moving but decided to stay in the house we were in and wanted to lower our term and interest rates. Nationstar was able to match and offer more than I received locally. They were thorough and their guidance during my refinancing was good.

Everyone that helped me refinance my home loan was extremely. I was told to contact Customer Service to make sure they did not take out a Dec. 2015 payment. I checked my bank statement and it had not come out, so I did not call. It came out 2 days later. It took me over a month to get my money back. This could have been avoided if there was an update in your software to advise Customer Service of refinancing in progress. Because of me not calling, I was stuck with 4 overdraft fees of $36 each that I had to pay. As simple as it is to update software, this all could have been avoided. The customer should not have to handle this.

We decided to look into refinancing so we can lower our payment and we're satisfied with Nationstar Mortgage.

Refinance - It's a little unsettling giving information over the phone and/or email. Due to all the scams and fraud. I would have preferred person to person.

I pursued the HARP lowered refinance, and since I've already had a mortgage with Nationstar, I did the refinance with them as well, for convenience. It's a fixed 30-year mortgage as opposed to adjustable rate, and slightly lowered payments. I also liked the convenience of having the third party meet me wherever and sign off on the dot.

My mortgage was sold to them. My grace period is until the 16th of the month. Nationstar, calls me at my job 4-5 times a day until my payment is received. I have had my loan for 14 years and have never had an issue with the grace period, and whatever bank never called me numerous time regarding payment. Nor has my payment ever been late. They have no payment center, and charge $10 if you pay online if you pay after the 1st of the month, you'd figure they throw you a bone since they are getting direct payment and they are the ones with no payment facility. They truly are the worst.

My experience with Nationstar has been just final. No problems that I know of. However I have not got my interest statement for 2015 yet for filing my taxes. Could someone please send that to me? Thanks...

I inquired for refinancing to be able to lower my interest rate. We kept getting stuff in the mail from Nationstar so we decided to do the refi through them. The process was easy and straightforward. I talked with a guy on the phone and we did a lot of stuff by email, including the guidance on my options - everything was highlighted. Then they came to the house for the closing, which was convenient since we didn't have to go anywhere. Doing it online make it easy as well. By refinancing with Nationstar, our payment went down, and we shortened the term of our loan by a couple of years. It was a good experience.

Bank of America sold our mortgage to Nationstar. We decided to inquire about refinancing our mortgage with them because we wanted a lower payment. The professionals we dealt with during the refinancing were fine. If we had a question they answered it, and kept us up to date with the process. They told us the different options that we had if we stop with Nationstar. It was also nice that their notary came to our house in the evening to sign the documents.

It was a very nice experience with very nice people. I highly recommend Greenlight Loans to anyone wanting to lower their mortgage payment or apply for a loan. They did a wonderful job processing my loan from start to finish. I would like to thank everyone at Greenlight Loans for their expertise and promptness in processing my mortgage loan.

I went to inquire refinancing with Nationstar because the new rates were lower and I’m trying to get my payment down. But I also called some other places and they weren’t exactly sure about how the harp loan process worked. So I called Nationstar back to get the process started and everything went pretty good. In the end, everything was exactly what Nationstar said, and they got us lower interest rate and monthly payment.

I‘ve had Nationstar forever. I refinanced with them because my interest rate at the time was too high. I figured that if I could get it to Nationstar, since I was already dealing with Nationstar, I might as well just go with them. I had a beautiful experience dealing with Nationstar representatives. The guidance I received when we were discussing my refinancing options was A+. They answered all the questions I had and the process was very easy. I didn’t have to go through a lot. Overall, it was great and I liked everything about it.

I discussed refinancing with Nationstar Mortgage over the phone and the guidance they gave me was very good. They knocked five years off our mortgage with a lower payment. They were all very professional and nice.

My interest was a lot higher but when refinancing with Nationstar Mortgage, I was able to lower my interest rate to 4.35. I had a very efficient interaction with the mortgage professional and the original loan officer explained everything to me. If I had any questions, I would call him back with the questions. Then another gentleman helped with the closing of the loan and the gathering of the other information that's needed. It was very good. The highlight of my experience with Nationstar is the lower payment.

Nationstar sent us a letter about refinancing because we had a higher rate. We did the refinancing and their mortgage professionals I emailed and talked to on the phone with are very nice. They were able to lower my interest rate but my payments are about the same.

Most recently I had refinanced with Nationstar because I could get a lower rate and shorten the term of my mortgage. This was under the HARP program but with a better rate and a shorter term. I worked with two people and they were terrific. They did an excellent job and were very efficient, clean and not intrusive. They didn't waste anybody's time. They did what they said they would do which is good to me.

I'd recommend Nationstar. I've had a good experience with them.

Recently refinanced our mortgage through Nationstar. We were a current customer and had been informed we may qualify under the HARP program for refinancing. The entire process was smooth. It started with a phone call with a specialist named Eric. He explained how the process worked, did a quick analysis and had us approved instantly. We were able to sign many of the documents electronically. There was an account manager named Christina who worked with us through the process. A paralegal came to our home for the closing. We saved 1.5% on the rate and reduced the loan by 2 years. The process was very well done!

My experience with Nationstar Mortgage was good and I'm happy with them.

Nationstar Mortgage bought my old mortgage on my house. They offered to refinance it at a very low cost so I decided to look into it. I looked into other options but they were the easiest to use and the cost of doing it was fair. The refinancing with the professionals from Nationstar was all done by e-mail, and a couple of phone calls. They were responsible, responsive and the guidance I received from them was very good. Since refinancing with them, I have lowered my payments.

The goal of refinancing a home mortgage is to decrease the cost of the mortgage and monthly payments. After I re-financed with Nationstar, my new payments and mortgage were much more than my original payments. Nationstar, the scam called HARP and many other loan companies use gross pay to calculate new mortgages instead of one's net pay, the liquid funds available for paying bills. By using my gross pay (taxes and other fees taken out before I receive true liquid funds) Nationstar calculated my new payments to be half my monthly income instead of the 1/3rd required by law.

Nationstar Mortgage has been my mortgage holder for many years. I refinanced into the HARP program and it was quick, painless, and almost too easy. My payments also dropped significantly.

Very good experience. Very professional. Please note Latasha ** was in my opinion completely professional and knowledgeable in our dealings with each other. Also Chris ** did his job exceptionally well. I hope my future business is as professional as this.

I’ve always had good experience with Nationstar and I always liked them a lot better than Bank of America I can always get something out of Nationstar that we could. I kept getting letters that we could refinance with a lower interest rate so I decided to do it. Nationstar gave very good guidance and their mortgage professionals were very helpful and answered all of my questions with the refinancing. My daughter helped me through a lot as well. Nationstar has been kind to me, and now, my payoff earlier. I would definitely recommend them.

Nice folks. That would follow up the way they should. Loan closed in the time I was told it would. The information that was required was logical and not like some of these other large finance groups that would ask for information that was really none of their business. Only thing I don't enjoy is all of the solicitation that I receive afterward.

I had a mortgage with Bank of America that got transferred over to Nationstar. And my experience with them has been fine. They're cheaper which was the whole purpose of refinancing and their mortgage professional was professional, communicative and very involved as far as going according to the process which I had no complaints about.

Nationstar Mortgage bought my mortgage from Freedom Mortgage in the summer of 2014. An error was made in the handover. Nationstar began writing, texting, calling, and emailing me about only making a partial payment. No matter how hard I tried, Nationstar insisted I pay the remaining balance. They even said they conducted an internal investigation and determined positively I had only made a partial payment. Finally they said they were sending a letter to the credit companies as I was in arrears.

Some time back when I had another mortgage I was handed off to Nationstar. Their correspondence showed I'd save money so I inquired about refinancing my old mortgage. I knew there were other options but I didn't consider other companies as I didn't want to be bothered with all the paperwork with someone new. It was an easier process sticking with them. When I talked to them without having to do an appraisal, it seemed more streamlined to just stay and do it with them.

My previous experience with Nationstar was horrible. There was a big screw-up with my account. We had to take money out of our 401(k) to fix it and it was all an error. It was a huge mess about a year ago and then we couldn't refinance. But now it's good. It got us in order for the next step when we got refinanced not too long ago.