Mr. Cooper Reviews

Refinance mortgage. No problems with the process. All questions that I had were answered. The persons that I worked with were professional.

Our refinancing with Nationstar went well. Although, I haven't seen any benefits yet since this is my first month and I just made the first payment. I have 15 or 16 months to breakeven with all the cost that I had to pay for refinancing. Right now, I'm in the dark but I'll probably start seeing some of the positive changes within a year.

I felt that the team at Nationstar was persistent at getting the loan through. I drug my feet at refinancing but we were hit with a barrage of e-mails and phone calls from the company which prompted us to go through the process. Once the process got going, the boys were very helpful and patient with us to help us get the proper information in.

I had some problems but it was taken care of. The processing of my refinancing took longer than they said it would, and when I tried to make my payment the credit card information was not on screen to pay. It took me a couple of phone calls to get this issue resolved.

The refinance process was awful. There seemed to be little sense of urgency until it came time to receive the closing costs. Then, of course, contact was made daily. There was a lot of misinformation that was provided at almost every turn and they seemed to not really have a good knowledge of what was going on. To top it off, all of the contact information has been changed too, without my consent and is now being mailed to an alternative address.

Everyone involved in the process was professional and prompt. The rate was competitive and fee minimal.

I had my loan through Nationstar Mortgage and there were a few problems with my interaction with the professionals. They had moved my representative to a new desk and her computer didn’t get hooked up right so my email to her got lost three times. There was another issue when I had already sent my payment in and she wanted me to stop payment on the checck so I did, and then I again had to start payment back up on the check. It was a headache but they covered my fees so they did give me good service though there were few headaches and bumps.

Nationstar was very helpful and willing to bend over backwards whatever problems or questions that we had. We were pushed over several years ago from whatever company we had at that time, and thinking we could save $200 to $300 a month so we might as well refinance with them and we did. They were all very, very nice. Our discussion of the refinancing options was very clear and to the point. We are saving around 300 per month so it saves us enough money to help us out. After a certain transaction, they would follow up and ask if we're happy with what happened. They did good follow-up.

Multiple phone calls to answer the same questions. Payment book came late. Asked for my 2013 interest paid statement and still haven't seen it. I went with the higher rate because it was suppose to be easier staying with Nationstar. I should have taken the 3/4 point less and a little of extra work and went with JP Morgan Chase.

My impressions of our recent mortgage refinance experience is overall favorable. Two aspects stand out. The first is the length of time that the process took to complete. I was expecting something in excess of four weeks and it actually required slightly more than two weeks. The other was the people that dealt with and lead us through the whole process. They were outstanding.

We inquired about refinancing with Nationstar because of the rates. After the refinancing, our monthly payment was lower by a hundred dollars.

The refinancing process was extremely easy. It was quite the positive experience. The representatives assigned to my case were professional, responsive, and friendly.

I'm pleased to be able to refinance my house at a lower rate by consolidating two loans, one of which was at a 9.75% interest rate.

I had a good experience with Nationstar during the refinancing of our home. They were forthright and timely, two things I have not found common in the mortgage industry. Their communications were clear. I would recommend them to anyone looking to refi.

Nationstar Mortgage has strung our Mortgage Modification application along for almost TWO YEARS, demanding the same documentation over and over and over and over again. I had the help of a LAWYER and that still did not motivate them to complete my application in a timely manner! I am about to write a letter to POTUS to get some action.

The loan went as smoothly as possible. It still was a short time span and everything came out very satisfactorily. They did the best that could be done.

Nationstar called me for a refinance. The rates that I got really wasn't that much lower. What I wanted was to lower my years. But my experience has been excellent.

The person from Nationstar that actually came to do the closing and had me sign all the paperwork was fine. After he left, and after they started the process of the paperwork they found out that there was a piece of paper that I was supposed to sign that hadn't been included. That held up the funding of the loan and it was difficult because we were in Mexico at that point. So, we had to figure out a way to get the form emailed to us, print it off, get it signed, get it scanned in, and then we had to have it sent back. So, we're on holiday and we set apart half a day of our vacation running around, trying to get the piece of paper signed. Everything about the process worked fine except for this one missing piece of paperwork which was just really disappointing because everything else went so well. It wasn't a great experience and it wasn't terrible - it was pretty good.

Nationstar purchased my mortgage loan from Bank of America. This is my third mortgage company and by far the worst I've encountered. I have had to follow up with customer service to obtain information about my loan during and after the refinancing process. Most recently, I called to pay my mortgage and have my account unlocked. 20+ minutes after being on hold and told that I was NOT in the system, I hung up to get another representative. It should never be difficult to pay my bill, but consistently is. Nationstar should improve in both areas.

Great service from hard working employees... still couldn't get a rate lower than 4.75%.

Nationstar's impound account consistently paid my property taxes two months late, one to two days before the late charge. Because the property taxes were past due, I had to pay them out of pocket for my refinance to get funded. Five weeks later they send my $2950.00 to the county, not to me. If Nationstar would have checked with the county, Nationstar would have seen that the taxes were paid over a month earlier and still past the due date. Refinance was needed due to Nationstar's refusal to remove the mortgage insurance, despite my meeting the required 78% debt to 22% equity and never being late on a payment.

Our home refinance from start to finish was less than 30 days. It was handled efficiently and expertly by **. We appreciated being able to submit our application and data through Nationstar's secure website. Responses to our questions were given within a few hours. We would definitely recommend them to anyone considering a mortgage or refinance. It was the easiest process for a mortgage that we have ever had!!

I was completely happy with the contact I had with Nationstar people. They were helpful, thorough and went above and beyond to make my experience successful. I was frustrated with the staff at the closing agency, Loan Closers. I found them to be less than helpful.

Nationstar Mortgage professionals were friendly, very knowledgeable and helpful. They gave me a bunch of options and I decided which one is good for me.

I am very pleased with Nationstar. They have helped me to reduce my mortgage payments by refinancing.

Just wanted to give a BIG THUMBS UP for a great job done by both ** in assisting me with my recent mortgage refinance. Their professional, attentive and helpful attitude made for an excellent experience and I highly recommend them both. Keep up the great work guys!! Cheers.

I've now requested for the 3rd time this week what the procedure is for having an insurance check endorsed by Nationstar due to storm damage. Nationstar is listed as one of the payees. Not one single return call or email. Trying Customer Service via phone is like a slot machine - maybe you'll get lucky every now and then. I've inquired about refinance and filled out the question boxes as directed regarding the best time to call me to discuss a loan. The first day of the request I got a call not even near the time I had asked to be called. Not a single call or message since.

I own several properties in Colorado. I recently went through the process of refinancing a property with Nationstar. I have never received such horrid service at all levels. The process took 95 days and was a total nightmare. I will never again do business and have told everyone I know not to business.

What a wonderful company to deal with. We refinanced and they made the process painless from start to finish. Everyone was helpful and courteous.

We have our mortgage through Nationstar and so we thought of refinancing. They were very professional and we were done in a month. Plus they were able to lower both my interest rate and monthly payment.

We wanted a lower monthly payment so we inquired about refinancing. Their staff seemed very friendly, polite, and knowledgeable during the process. I'm just a little disappointed in Nationstar because the first time we tried to refinance we were obnoxiously called by Nationstar several times a day for days. It was ridiculous. Finally, just to stop the phone calls I listen to what they had to say about refinancing and then I talked to someone who was a very friendly but the whole process dragged out for about 9 months and then I was told, "We're sorry, we can't refinance you. The rates had gone back up."

I am proud to say that my recent refinance experience with Nationstar Mortgage was a positive one. My Loan Officer, ** and Loan Processor, ** were very professional during the loan process. I am now a happy camper and would recommend Nationstar to those interested in home loans.

I really enjoyed refinancing my home. I thought I was going to have to go through a long process but it was very simple. Everyone was helpful and I was even given some money to catch up on my bills. I will recommend them to anyone who wants to refinance a home. Thanks for the stress free experience.

Happy that the team helping with the refinance were willing and able to answer all of my questions. Concerned that good faith estimates were not close to actual amounts and teams were not aligned in what was going on.

I just wish that everything that is needed is requested up front. I'm not blaming Nationstar because I've experienced this on a different occasion with a different company... It becomes a nuisance and almost make you want to just throw in the towel. My mom went through the same thing with her refinance... The process could be better.

** was awesome - everything he said was going to happen, did!! He walked me through the whole process, making it painless and easy. I enjoyed his sense of humor - we had quite a few laughs along the way! Thank you ** and Nationstar/Greenlight!

** made the refi easier than what we went through the first time around a few years back with someone else from Nationstar. I'd give five stars, but the paperwork didn't arrive in time for the initial scheduled closing, through no fault of **. He was ALWAYS reachable by phone or email, and he ALWAYS returned all calls and responded to all emails. He was a consummate professional, a rare trait these days. Thank you, **. May that be the last refi we have to do.

We had very little problems with Nationstar. It took three weeks longer than we had anticipated but other than that it was okay.

Pretty standard process. I didn’t have any problems with the refinance. Inked pretty quick.

GreenLight guided us through a refinance of our mortgage & saved us $102,000 in interest and took off 5 years 20 months on the term. We did everything online, they had a notary come to us to sign documents. It was easy! We are extremely grateful!

Was completely satisfied with the support provided by **. Process went smooth with few hiccups and they got me a fantastic rate for VA Home loan to refinance. Would definitely recommend.

Great service and easy to use. No complaints!

When my loan was sold to Nationstar I was a little worried because I read a bunch of terrible reviews. Fortunately, I had no problems for a year or so, then I had them refinance my loan and it dropped my rate from 5.75 to 3 and was painless. So far my experience has been really good. The one thing that irked me was that if they hadn't received their payment in the first 10 days of the month, they would send me a letter asking if I needed assistance or if I couldn't pay. When actually I was months or years ahead of my contract by paying extra principal.

Nationstar is easy to work with. I have had nothing but pleasant experiences working with Nationstar.

It took two months but it was worthy for us. We are happy that we were able to get help from NationStar!!!

I have had my mortgage with Nationstar for 14 years. I've refinanced twice with them as well. I've never had a problem or issue that they couldn't help me with. Friendly, courteous and prompt ALWAYS! Thank you Nationstar for ALWAYS being there and for all of your help when I needed you the most!

Nationstar had one of the best interest rates and it was simpler to refinance withj them since I already had a mortgage with them. They were great during the refinancing process. Our interest rate and home mortgage is cheaper now. I am happy with Nationstar but their phone systems stinks. Every time I tried to call it from my cell phone it would drop the call and half the time I tried to call it from a landline it would drop my call. I had a very hard time calling the people at Greenlight while trying to refinance. Overall, people at Nationstar were easy to deal with. They were professional and they took care of stuff real quick.

My no cost loan did cost. Refinancing is always stressful.

In November of 2014, I attempted to make a payment online as I have always done since Nationstar acquired my loan from Bank of America. However, I was unable to view any of my account information so I called customer service. The agent viewed my account information and asked me if I paid my loan off, which I replied, NO. After being placed on hold for 20 minutes, the agent came back and informed me that since my loan was part of a bankruptcy/foreclosure, that the loan was satisfied and considered closed and I would receive some documentation in the mail regarding the steps I would need to do to receive a PAYOFF statement. Well, that paperwork NEVER CAME. In January of 2015, I had several calls to NationStar customer service, only to be placed on hold by their automated system for some time, over 1 hour.

My refinancing with Nationstar went very good. My daughter took care of it in the computer and she had no problem. Now because of this refi, we have extra cash.

The mortgage process from the start to settlement was a mess. Wrong information, employees not returning calls and I had to pay the price. Higher interest rate and payments not processed as they should have been.

I had a good experience. He was very nice and patient so it went very well. The closing cost was a little high but we saved. Thank you.

I am still in need of the paper work needed for insurance company, I refinanced 3 mos. ago. Could someone please call me. Thank you.

The worst possible experience I can describe. Would never recommend them to anyone. Fraud. Delay. Unanswered questions.

I have been dealing with Nationstar since February and was told the entire process would take "2 weeks". That was a joke since I just can't seem to get my rep to stay-up on my account without calling every 3/4 days. She does not seem happy that I continue to call to check the status of what we previously had talked about but now, here I am, mid-April & today my loan is being sent to another mortgage company & will need to start the entire process again. I am not living in my home and I have in fact, not told my 6 y.o. daughter about our initial approval since I have not felt like this process was ever going to end & I just can't stomach breaking her heart.

I have never been late on any of my house payments however Nationstar would call me at HOME and at WORK to ask if I had mailed my payment yet. This was a terrible policy! I would never recommend Nationstar to anyone.

Personnel were very professional and the process was easy, even though my property had some difficulties.

Having to do everything by mail, etc. is difficult, but Greenlight made it as easy as possible. I am thankful for that.

We had some home repairs that we were going to do. Nationstar's rate was where we wanted it to be - it's a little cheaper - and they were very friendly. Their employees were very courteous and answered all our questions - everything was fine with them. We were very happy.

Submitted complete app for a loan mod to Nationstar March 1, 2015. Nationstar sent letter they had not received Request for Modification (RMA) and recent pay stubs to make application complete. I had already uploaded and faxed these. I then sent complete application certified mail, fax, and email. Received letter from Loss Mitigation via NS secured email stating they still needed RMA. Attached RMA to reply email same day (March 30, 2015). All submissions were within the 30 days. Loan mod app denied because application was said incomplete. Yet, I had provided Nationstar with complete application and all requested documents 5 times in 30 day period. Nationstar is falsely claiming not receiving complete loan mod app. Nationstar should process the complete loan mod app I sent to them in March 2015.

Our loan was sold to nationstar for servicing. After a year and a half with them our escrow account is so off track, our payment is going up almost $500 per month. Last year we got a check back for escrow overages. I don't know how this is possible since our insurance and property taxes have not significantly increased. By far the worst mortgage experience I have ever had, out of the many mortgage companies I have dealt with. I will be looking into refinancing the loan starting tomorrow.

It was a very good overall experience with Nationstar and we're happy.

Awesome, awesome experience. Could not have been easier, including completing the closing in the comfort of my own home! The Nationstar team members walked me through the entire process and were readily available to answer all of my questions and concern. I'd recommend them in a heartbeat!

A year ago we move out of our home that was mortgage through Nationstar. My husband was a first time buy and didn't know that we had to contact the company to let them know that we are moving due to our family growing larger. We contact the mortgage company and fill out paperwork and email/mailed and call numerous times for updates. Then around November 2014 we was declined for all have programs and we advised the home was up for foreclosure in Feb. 5, 2015.

We were told we could use our unapplied funds account to make a repayment plan payment for February. We did and when we mailed in $2500.00 for March's payment it was returned to us. We called and were told we didn't make the full payment for February. So we would have to pay another $3700.00 or face going to the "next step". We told them we couldn't do it and he said if we paid by the end of the month we would be on another repayment plan till September. We shouldn't be penalized for their mistake! So now instead of being off the plan by May we are pushed back to September. We did our part and stuck to the agreement. Nationstar broke the agreement not us. Their supervisor ** even admitted that he knew who told us that and he was under his department.

A little bit slow but I got a good rate in the end.

My mortgage was recently acquired by Nationstar. I was given a grace period to pay my mortgage, I used it. I told them I was using it yet they proceeded to call me EVERY SINGLE DAY during my grace period. Also my monthly payment has a 2 week grace period which I regularly use, I was told they plan to call me EVERY SINGLE DAY of that grace period as well. My mortgage was serviced by SEVERAL other companies including B of A, Countrywide & others and they NEVER did this.

We had no problems with this mortgage company throughout our tenure with them. That has to say something.

I could not have asked for a more helpful or friendly associate to guide me through the refi process. Closing was super easy as well. A notary came to me for closing and explained everything in detail and patiently answered my questions. I highly recommend Nationstar!

Nationstar made it way too complicated. They already had the loan with me and they had that property. So it could've been a lot simpler.

Same as about, it took you over 4 months to refinance our loan because first person left on two week vacation. WTF is that? Second person "What to redo?" The same info all over because she didn't have it. I ask what the problem was, it should be in our file. Very poor customer service through the whole deal.

Nationstar is very poor as a loan servicing company. Very difficult and extremely slow to communicate with. Unnecessarily aggressive. Very time consuming to attempt to communicate with regarding any issue. Greenlight loan refinance went very well.

It definitely was a very good experience. The only thing is that maybe I could have gone a little bit lower on the interest rate, but overall Nationstar did a great job of keeping it smooth, keeping me informed and making it as easy on my end as they could have.

I was extremely satisfied with the representatives of Nationstar/Greenlight. Although my refinancing took a while to come out of underwriting and close, the professionals here couldn't have been more helpful! Their follow up was excellent and they explained everything along the way. I would enthusiastically recommend Greenlight to anyone looking at a refinancing as the rates were competitive and the service was outstanding!

I obtained my home loan in Feb 2008. My loan was sold to Nationstar approximately one year later. Ever since this period in time I have been through pure hell with these people. One month after they acquired my loan I received a letter stating that my PMI had not been properly calculated and I had a deficit and therefore they were raising my payments $400 a month to make it up! I am a single parent and this was financially devastating to me. I was forced into a chapter 13 just to keep my home. During my bankruptcy they lost my payment and because I did not receive statements I did not catch it until 4 months later!

Very good experience.

My experience with Nationstar was great except, I think Nationstar's closing paperwork is absolutely outrageous. As a matter of fact, I was gonna send it to the President of Nationstar bank. The thing is 200 pages that need to be signed. It took an hour and 15 minutes to sign the thing, and that was without even reading anything. In my opinion, that is insulting and offensive. I'm a professional and I've done closings before and I would be embarrassed to put that in front of somebody.

I was treated with respect, received everything I was promised, and in the time frame it was promised. I would highly recommend Nationstar Mortgage and Greenlight Loans to my friends.

I want to say first of all the noticeable number of reviews obviously written by shills. I hope Nationstar does not think people are falling for that. BOA transferred my loan to Nationstar which was like jumping from the frying pan to the fire. After a 3 1/2-yr nightmare with BOA, six months into the loan, NS began harassing me saying my escrow account was short. After carefully doing the numbers I found that they had been overcharging me and that they actually owed me money! Since I would not pay the fraudulent extra amount they wanted, they began returning all my payments and then assessing fees against me.

In 2013, Nationstar claims to have purchased a B of A mortgage that I had. I sold the property w/ associated mortgage in 2012. They have now sent to credit agencies and ruined credit. I have sent all closing docs and mortgage release letters to them, with no successful outcome. I am currently trying to move my family to SC for new job and unable to qualify for mortgage due to their negligence. I have been working with numerous people on the phone for minimum of 5 months. My supposed "mortgage specialist - **" does not return phone calls.

I refinanced with Nationstar because I wanted to get rid of some credit card debt. ** was very straightforward, wonderful to work with and coy. Sir ** was great. Very satisfying experience. It was all very efficient and well done.

I submitted a modification on my primary residence which I have owned for 10 years because I was laid off from my job. After multiple attempts at contacting Nationstar over a period of months I finally received my Loan Modification documents in the mail. Along with my Modification Loan document package I received a cover page labeled "Letter of Acknowledgement". It stated that I must pay a lump sum payment of $5,113.96 for my Loan Modification to become effective.

I cannot thank your representative, **, for helping me refinance my home! With the refinance, I was able to save money in my retirement, so that I can actually enjoy life! Thanks to Ms. ** et al in the Company that followed through so professionally!

Had an issue a couple of months back where I had created on online payment on Nationstar's website. Checking their website a day after the scheduled date, the payment was not in either the processed or pending tabs. Not wanting the payment to be late, and thinking it somehow got cancelled, I entered a second payment. To my surprise, I see both payments pending on my bank account. I called Nationstar customer service (well at least that's what they call it) and was told they could do NOTHING until the bank paid both, which would overdraw my account. Called my bank and stopped payment. Now Nationstar will not allow me to use that bank account to make a payment.

Our loan was sold to Nationstar from Countrywide. With the lower interest rate, we decided to do a refinance. Nationstar's mortgage professionals were very professional, knowledgeable, and detailed. The process was very easy. We haven't made our first payment but I believe we'll have a couple more $100 in our pockets each month.

We refinanced because we wanted to cash out and use them with remodeling or fixing. The whole process with Nationstar was good and fast - everything went smoothly. They were effective, reasonable and helpful.

Home Refinance - I had more than just a good experience, I had an outstanding experience. The smoothest I have ever had.

When I called Nationstar for the second time, the guy just gave me the amount I qualify for plus the 4.75% interest and that was about it. It was almost like "take it or leave it." A lady took over from there and she only called me when she needed something - she never returns my calls promptly. Even after everything was done and they sent me the folder back, she wrote me a note there to call her as soon as I got my package. She says she was gonna go over it with me. I called her and she has never called until now. There's nothing really good to say about anything.

NationStar had mortgage to my property prior to 2011. I refinanced with US Bank in 2011 and 2012 using same Title Company: Tidewater out of Va Beach. NationStar retained property title unbeknownst to me and Tidewater Title. In March 2015, I tried to sell my property and learned that NationStar still has my title. Since March 25th I have talked to several NationStar Customer Service representatives (** and others) and have not been able to get title released. They did provide a note saying loan had zero balance which got me to settlement with no title. If the new title company (Hallmark Title in Vienna VA) has to seek title, they will charge me three thousand dollars in legal fees. How can I get this title released from NationStar?

Dealing with Nationstar was a bimodal experience. Loan officer initiating the loan was fine to work with; however, getting the process moving and concluded was time consuming, nerve wracking, and difficult. Conflicting messages received during the process were unsettling as well. As a coup de gras, we received a request to sign and return documents a month after the refi had concluded.

The mortgage closing went very well. However, I’ve been through hell for the last three weeks going through a bunch of stuff with the credit bureaus because Nationstar Mortgage actually put a note in the record that I was deceased instead of my husband. He has been dead for three years and I was the one who refinanced the loan. But the people who did my loan actually got me out of this situation.

Our Mortgage was sold from BOA to Nationstar which we figured would be a blessing. We contacted Nationstar and asked them how we go about getting off our ARM and into a fixed rate. They said “no problem, we will send out a package” for us to fill out and what forms were needed. We figured, finally some peace of mind. They sent a letter with the contact person who was handling this. I filled out all the paperwork and my husband checked it all to make sure it was correct and we sent it back. Well almost 2 years later, 5 times of sending the same paperwork back in and never once talking to ** who was our contact, we are still on a ARM.

Hazard Insurance is in place but kept asking to produce the evidence. I got multiple letters regarding this. It is very frustrating.

The refinance went extremely well although it’s hard to get an actual person on the phone. I’ve been doing that for the last couple of days trying to get my year-end tax but it was just a freaking headache.

Everyone who helped me in the process were very nice and patient and made the experience an easy one!

Refi - Good Job, Guys!

So I want to start out from the beginning, I called in Jan. 29 to start a refinance on my home because I want to get away from my home mortgage we have now. When I called in I got a very nice man that helped me start the process and I sent over most of my information. After sending him the required documents I had some papers to e sign and lock in my rate with my co borrower. After signing the said documents I started to get emails from another lady assumed as the "Closing Coordinator" I'm ready to have it all done and over at this point knowing it's going somewhere and then she requests all the same documents I sent over the first time to the first man. I am okay with sending them seeing as I'm ready to close and move on.

Nice people on line and helpful. Took a very long time to finalize, however, and I ended up paying a monthly payment rather than skipping a month as promised. The secondary agencies servicing the loan process were a bit confusing. When I asked for a refund for the extra payment I was told it was not possible. Otherwise okay. A bit surprised that a month after finalizing loan I was notified that Fannie Mae had bought the loan and Nationstar was merely the portal for payments.

We have been attempting a modification since June of last year. My husband had to retire because he could not continue with his line of work it was making sick. My mother is terminally ill. We have provided documentation supporting this since last year. We just completed another package and sent it over and now I'm getting mail from attorneys about my foreclosure!!! I have never received a reply to any one of my attempts and I've used their site for emails. I've sent emails and faxes to the Point of Contacts they've assigned to me and neither one have ever replied... I don't want to lose my home!

We are satisfied with the refinancing of our home. The transaction went very smoothly. A bit too much paperwork to sign but otherwise we are happy with the way things were handled. Everyone we spoke to and met with conducted themselves in a professional and timely manner.

Refinanced with Greenlight, it took over 6 months. It was a long drawn out and frustrating process.

Though the people who have helped me are very kind, or at least putting on a good show, unfortunately most know nothing about things they should be trained to know if they are claiming to be customer service. Last year we were issued a check from them for funds that apparently they refused to put towards our late payment, because they claim unless it's a full payment it's unacceptable. The check was dated for 8/26/2014. Unfortunately, through some mishap at our post office the check was lost and we didn't receive it until March of 2015 at which point the check was worthless.

Springleaf Financial sold our mortgage to Nationstar since they were getting out of the mortgage business late last year. We never had a shred of difficulty working with them, making payments, getting information or service. Nationstar has a very inhospitable phone system that makes it very difficult to talk to someone or to make payments over the phone without incurring an additional fee!

When I first applied for a loan, I was told there would be no out-of-pocket costs. Then the story changed. After the loan went through, I received some checks back from Nationstar due to over payment. One of the checks for a mere $6.91 was returned. In addition to having the $6.91 returned, my bank also charge me $12 for the returned check. This left me with a very bad experience and I no longer have confidence in Nationstar Mortgage.

What started as a 45 day deal turned into 6 months. I get problems happen, but the lack of communication is what really got us upset. Calling week after week to hear, "should be done next week", very poor... Though it is finally done now, so I am just glad it's over which is the only reason for 2 stars.

** was good to work with but the notary wasn't. Nationstar said the loan was funded after my payment was due and so I was told that that wouldn't be a problem and then the late fee wouldn't be assessed. They're working on refunding that so I guess that's still pending.

Outstanding working relationship with ** (closing coordinator) and ** (Marketing Representative). It was a pleasurable experience and reduced our monthly payment $525.00. This was the first time in 6 financings. We arranged the refinance via telephone and the internet.

This company bought my mortgage from Bank of America and they can't get anything right. They cash my check and then report that I did not pay and add a late fee. No one there knows what is going on and they are impossible to reach. Monthly annoyance! Look elsewhere unless you have hours a week to spend trying to get things right!

We wanted a drop in our interest rate and the time of the loan servicing so we decided to refinance. Because we are already with Nationstar, we thought that it would be an easier process so we went with them. Unfortunately, it proved to be long and involved, and was not as easy as we thought it should have been. The people were very nice but they just kept being: 'Oh, we need one more thing'; 'We need one more piece of information'; 'We need one more document', for a house that we lived in for 14 years and for a mortgage, for less money than we had with the company that we are already with. It was a very painful process. Finally we were able to drop the mortgage insurance, interest rate, and loan term but we kept up the same payment - so there were some benefits there. Looking at it wholly, I must say that their people were great but the process was awful and difficult.

Thanks, and thank you for the immediate attention.

In June of 2013, I was so happy because Bank of America was going to modify my loan due to the DOJ and mortgage settlement. I just had to make the first trial payment. So I made the payment and then my loan gets transferred to Nationstar Mortgage. I tried to send Nationstar a payment to continue the 2nd and 3rd month but they refused and kept saying that they needed the modification documents from Bank of America.

Nationstar held my original mortgage. I thought it might be easier done with them and the rate they are offering me to do it seemed pretty decent. Their mortgage professionals were great for the most part. There was just a bit of confusion when they transferred me from from my transaction advisor to their closer, but it was fine once things got straightened out. All-in-all, the service I received was convenient and fairly fluent.

We were already existing customers of Nationstar so I figured it would be very easy to refinance with them as we also wanted lower interest rates. No problems dealing with them. They just came over to our place of work to actually sign the papers. It was really minimum effort on our part. It was good customer service and I would do business with them again.

Lower interest rate to a lower monthly payment was the reason I refinanced with Nationstar after they asked me several times through email to do it. It was good as far as the sales guy selling me the new loan but not so much with the closing agent. He put the wrong day and the date so when we took the time off nobody showed up. He transferred it over to a different closer who called me immediately but I didn’t keep her number. And every time I wanted to figure out how far we are and other questions, I didn’t have her number and she never bothered getting back with me. But other than that, it's been good.

My house was purchased for my by my father in 2003. He passed away in August 2011 and I was made representative on his estate which included my house. My situation currently is Nationstar is wanting to foreclose and take my house due to payments not being received. The mortgage used to be owned by Bank of America and with them I had some of the same issues I am having now with Nationstar. Bank of America lost the paperwork saying I was the representative of my dad's estate and tried to foreclose. My lawyer had to send them a letter stating I was the representative of the estate and to let me make payments. I paid the payments and all was fine.

** and ** have ALWAYS been available to answer all questions and made it convenient as well as easy to communicate. I would to thank both of them for going above and beyond!!!!! You may call me anytime to further discuss if necessary cell **. Sincerely ** and **...

I wanted to get a lower interest rate and save a little bit of money in two months so I decided I needed to refinance, and Nationstar offered me a good of deal. It was a very simple and easy process. I won't have to pay for a couple of months so it let me save a little bit.

You've got to be joking. Nationstar is the WORST to deal with. They put us into a loan modification without our consent, and it took literally two years to straighten it out. As part of this so called "loan modification", they opened an escrow account and paid our taxes and insurance, after I had already paid them. It was an absolute nightmare. On the phone for an hour just to be dropped off the call, after being transferred back and forth to multiple agents who couldn't give two shakes about your situation. No one willing to take responsibility or ownership of the issue to get things fixed. I would RUN away from this company.

I am very impressed with the whole process. ** was taking the time to explain the different approaches to the refinance, was patient and very polite and quick to respond to e-mails. His assistant ** was proactive and very quick to respond. The process was smooth and I liked uploading in the portal. I felt confident because of the communication with the loan officer and closing coordinator.

I paid them twice in February and I asked them to reverse one of the payments, they said they did on February the 24th and as of April 2, 2015 I have not received it. Nationstar has talked to my bank two times and verified that it was received. Still no results. Every representative has a different story. No one at this company is on the same page. I was told the money was wired, mailed as a check or reversed back to my account. This is a very unprofessional company.

There seemed to be two or three people that I was working with at one time regarding my refinancing, so I was a little bit confused on who's the right person to talk to if I had questions. But other than that, everybody was really nice and helpful. It just seemed to take a little bit longer than what I would think but everything went really well.

My experience with Greenlight and ** were very good. My experience with the appraisers you use was not. The appraiser who came was overworked, I was her 10th appraisal of the day, and she was not from Oakland or familiar with the area. My house appraised in March 2013 at $680k and the market has just gone up yet this appraisal was just $625k and she used bad comparables. I had to buy down my loan and cost me an additional $25k. The process is still quite onerous but ** helped me all the way. Thank you.

I was surprised to get the loan. No hassle. No difficulty. Thanks very much.

My mortgage payment with Nationstar includes my homeowners insurance that Nationstar pays yearly. In 2014 after a really bad storm here in Dallas, the fence in our yard was completely knocked down. I called Nationstar to get my homeowners insurance contact information so I can file a claim. When I called our homeowners ins. (Safeco) they informed me that our insurance had been cancelled in June due to nonpayment. I told them that could not be since it is paid thru our mortgage company. After further research we found out that Nationstar called Safeco to get the payment amount and they paid timely but, since the amount they paid was not the full amount, our homeowners insurance was cancelled. Safeco says they sent notifications to both us and Nationstar but I never received anything in the mail. The amount paid by Nationstar was $1700 and what should have been paid was $2400.

I refinanced two properties recently with Nationstar and everything went fine. They had sent me some information saying it was possible, that they could refinance it and it would not be too difficult. So I tried and they did it. It seemed like it took a little while to finally get all the information and everything straight with them but I didn't have any problems. They explained everything I needed. In terms of payment, it's either done in a shorter time period or paid off quicker or something. I'm satisfied that everything went smoothly.

Former Mortgage Co. (Cenlar) transferred my account to Nationstar within the last 30 days --- with notification only from Cenlar. I was never contacted by Nationstar about my new account number, etc., nor the options offered for monthly payment (only received letter from Nationstar about sharing Personal Information). Today (3-31-15),

I refinanced my old loan with Nationstar because of their lower rates and fees. Their mortgage professionals were very helpful. I had a lot of questions while I was going through the refinance process and it was good that they answered all my questions. Since refinancing with Nationstar, I’ve been able to budget my expenses better.

Quick, painless. ** were informative and stayed on top of everything.

My mortgage was transferred to NationStar a couple years ago. I have never been late on a payment and take my credit very seriously. This account is my first position mortgage which was opened in August of 2004. This loan is an interest only LIBOR loan. NationStar neglected to inform me in writing as required in the original note that the interest only portion of my loan was ending which resulted in a higher monthly payment. Since the only time my monthly payment had changed in the past was after an interest rate adjustment (every 6 months) I continued to pay the same amount I had been paying which was $300. Since I wasn't notified in writing of the change, I unintentionally made a short payment. I didn't even realize what had happened until I received a call from Nationstar saying that my account was past due.

Never, never use Nationstar for your mortgage needs!! My mortgage was transferred from Bank of America to Nationstar and from day one that Nationstar took over it's been a nightmare. They keep adding fees when my payments have been on time since day one. My mortgage loan should have never been sold to Nationstar to begin with.

They kept bugging me about refinancing and that they lowered it down, which I finally agreed to. We got that underway and then made the first payment on the new mortgage and I haven’t got no problems. The only thing that bothers me is that I have a really hard time when I want to contact them. Like when I tried to make my first payment, I pushed buttons till my fingers were likely to fall off before I got a human. The first time, I actually gave up. So, I called the man that got the mortgage through for me, and he couldn't help me as much as far as getting through. It's been hard since it's all automated. I get some automated voice giving me 3 or 4 options phrased in a way that I don’t know which one to choose. When I dial a number, and get somebody, they’re polite, but it just irritates me when I call and nobody answers the phone.

We are very pleased with **. They are a great team. Very polite and understanding yet professional. And very thorough. Got us qualified with an outstanding rate and extremely quick. I feel they saved me from disaster and pointed me toward the future in my home!I Can't describe how wonderful they made this very difficult process for us. They are both a great asset to your company and I look forward to working with them again if I ever need to. I will graciously tell anyone I know that we HIGHLY recommend making Nationstar / Greenlight the only choice for any financial needs.

Nationstar is my mortgage company and so I refinanced with them as well. Their people are really efficient and professional. I was happy that whenever I call them, they call me back right away within an hour. Any questions that I had, they clear the question for me. Now payment is gonna be lower and I'm gonna pay it starting in the next year. They are awesome and I would recommend them!

My experience with Nationstar wasn't that great to be honest. They are not a good service or mortgage. I was in the real estate industry for a long time so I dealt with a lot of this stuff over the last 20 years and their customer service really sucks. And their dealings with you as far as your payments into your escrow, they're horrible. We had two houses with them and they were messing up - they were paying the wrong insurance to the wrong house. And then every year, they were jumping the amount that they had as a cushion and we were very unhappy with it. We actually refinanced both of those with them simply just to get them away from our escrow. We have enough equity in our properties that we didn't really have to pay into the escrow.

I was divorced in 2010 and my ex-spouse kept the home and stated she would refinance in her name only. I signed a quit claim deed, however that did not remove my rights as a co-borrower on the original mortgage, just my rights to the property. I was unaware I was still on the mortgage until I received a call from Springleaf (the original mortgage company), looking for payment. I started to investigate and found that my ex-wife actually modified the original mortgage not once, but twice while Springleaf still owned the loan. I discovered that Nationstar had then taken over the mortgage and I requested copies from Nationstar for all the paperwork with regards to both modifications.

I am in the process of a current loan modification with Nationstar Mortgage. My loan was recently transferred to them as I was in the middle of mortgage crisis. Timelines are tight with pending issues and so far I must say, I have been very impressed with their professionalism. The initial department where I started, I was given a clear simple instructions and the reassurance that I would have no problems. Since being transferred to a new dept the process appears to be moving as promised. After submitting for loan modification, I read many reviews that were not favorable for Nationstar from 2012, but so far I must say they are working hard at making things better. I will follow up later this week to see if they do what they say they will do, considering my experience to date, I am expecting 100% satisfaction.

There were hurdles during my refinancing process with Nationstar Mortgage but other than that, it was okay. I received great guidance and there is great money to be had from doing the refinance.

At the beginning, when we were discussing my refinancing options, I felt that they could do better. But other than that my experience refinancing my mortgage was very good. Especially with the processor. They should hire as many loan processors as they can like **. She’s very nice.

Imagine opening your monthly mortgage statement expecting to see the typical bill of $1518 you paid for over a year. Instead, the bill says $62,808. It's changing every month, $16,319, $12,774, $5063, $8068, $3,843. You continue to make the same contracted monthly payment and begin getting regular calls, e-mail and letters about being delinquent and having late fees applied to the account. I'm working with the Consumer Financial Protection Bureau in an attempt to resolve the issue with no success after 3 months. How is it possible for a financial institution to make such gross accounting errors and not be able to explain them? I have an 803 credit score and have never missed a payment. This company can not be trusted.

My mortgage was recently bought out by Nationstar, which I didn't think it would be a big deal. I called them right away to ensure my payments would still be automatic, they said no, and that they don't receive bi-monthly payments because "their system isn't set to accept them." They referred me to a company they use to set up bi-monthly payments. I called them the next day, and they wanted $300 to set up the payments and extra $10 to process each payment. Which I did not decide to do. I made March's payment in late February, which resulted in mail saying my home was going into foreclosure and my wife and I getting calls at work for a past due payment. I have been with them less than 4 months, and am already looking for refinancing options.

Nationstar got a young lady who went out her way to try to help me out with my new loan. She told me that the mortgage that I got wasn't good enough in terms of rate so I'm losing money. She helped me get the better rate and we appreciate that. If it wasn't because of her, I would have still be no mortgage. Good job, Nationstar.

We worked with ** and **. The experience was painless. Both were very knowledgeable and helpful, always answered our questions and explained things so we could understand.

I've had my mortgage with Nationstar for over a decade. I refinanced through them because I had a 10-year adjustable rate that matured so the payment shot up and I just wanted to bring the payments down a little bit. I actually owned a mortgage company so I can say I was pretty impressed with their professionals. They streamlined the process quite a bit since I was in business. It went quickly and smoothly. It was perfect for me.

I have been in the process for the Short Sale program since November of 2014. Nationstar assigned me a preferred agent in my area. We went through all the steps and then finally last week I received a letter dated March 3, 2015 that read "Congratulations! You are eligible for the Short Sale program." It further went on to add that "final approval for this program is contingent upon our review of the purchase contract". I have had a purchase contract on this house since February, so it seemed that finally my sleepless nights and carrying two mortgages plus utilities would be over. As a single mother on a teacher's salary, these past months have not been easy.

I would recommend Nationstar to anybody, to everybody. I refinanced with Nationstar because I loved the way that they handled things in the past. I had a previous mortgage with them (I had it with Bank of America and they sold it to Nationstar) and at one time, when we had a change in our life, Nationstar helped us get through that time and gave us some suggestions. That’s been almost 7 years ago and I’ve had great success with them ever since.

I wanted to thank ** and her closing coordinator ** for doing such a great job!!! They worked tirelessly to get my refinance funded and closed. I am extremely pleased. Thank you both so much and God Bless.

Contacted Greenlight mortgage info to refinance my home. ** was very informative, courteous, helpful and very knowledgeable. He immediately asked to check my credit score. Asked that I overnight sensitive paperwork to start. I am pleased the speedy/quick to start my applications for a loan. ** got all my papers required to finished loan. I want to thank you and your staff, ** for getting it done, a job exceedingly well done!

** spent countless times on the phone with me, explaining and answering all my questions. I trusted his opinions and helpful demeanor. He went above and beyond his job description, even talking with me on questions I had after the closing. He was very reassuring and gave me full attention with all my questions. If he did not know the answer, he would contact his manager and promptly called me back. I enjoyed his amiable disposition.

The online experience was so easy and a pleasure to have the help of ** on the start up and ** doing the closing and keeping me updated along the way with all info needed by NationStar and me...10 on 10 scale... that what I call excellent!!!

Everyone was so congenial and helpful. I've bought many homes and I've also refinanced and I never really experienced such an incredible service. It was unreal. It went so fast and there was no problem. Everyone was really wonderful.

We were very pleased with everything refinancing with Nationstar. They were the best at the time and it made things better for us. I had no problem whatsoever with them and they were nice about sending things out.

I would like to sincerely thank ** and her closing Coordinator /processor ** for a job well done! ** have been incredible throughout the entire refinance process. They had been very patient, professional and very straightforward which is so so important when going through any such process. Without going into detail, ** really went out of her way to match a better deal I was offered elsewhere and keep me a very happy customer. Thank you! ** I know you got me the best deal on the market. ;) I have dealt with quite a few mortgage officers & processors in the past several years and Nationstar/Greenlight should be very proud to have ** on board with them.

I recently lost my job and my mortgage payment increased so I'm in the middle of refinancing. Nationstar Mortgage and I have gone back and forth since January 2015 due to my payment being late (but not more than 30 days). I had to obtain my payoff for my new lender so the lender and I contacted Nationstar to get the numbers. During my call, the customer service agent provided the information and at the end of the conversation began to question me about my March 2015 payment. Keep in mind, I had my new lender on the phone. The agent informed the third-party candidate that I was late for the month and he kindly stated that he was only concerned about over 30-day late payments. The agent then redirected the questions to me, "Why haven't you made your March payment?" It got to the point that I finally had to ask her to read the notes on my account and that I would not discuss the matter with her at that time.

Nationstar bought one of my mortgages. I went with them to get a better interest rate. Their people were excellent especially the mortgage professional that we worked with. He really spent a lot of time with me on the phone to explain everything to me because I didn't really know how to do the e-signing. He followed through with phone calls and emails as necessary. He was outstanding because I am also refinancing another property at the same time with Greentree and the comparison was unbelievable - Good to bad, Excellent to very poor (Nationstar to Greentree).

It has been good so far with Nationstar. Before that, they were denying my insurance and often made their own insurance which was triple the price so once I got that ironed out, everything has been great. I have a fixed mortgage now and it's for 30 years so that lowered my payments.

I ended up in Nationstar's lap when they bought my mortgage a couple of years ago. I've had lower interest with them. I'd recommend them!

Hello my name is Mytchell and I'm an independent news producer. I just realized today that my mother's mortgage loan that Loanstar has been servicing, was made illegally. Currently Nationstar is servicing my mother's loan at a 50 year mortgage at 8% percent interest!! Her payments shot up in November, 2014 from $1,200 per month to $1,900 per month! What makes matters worse is that Nationstar not only knows about this illegal loan, but they aren't admitting to it and are trying to turn her 'bad' loan into a 'good' loan' by refinancing her house!! I can't believe this company!!

My loan that I had with someone else was sold to Nationstar and since the latter was also mortgage company, I refinanced it through them. The refinancing process was fine. Their representatives were always prompt and did what they said they were going to do; they got my loan closed earlier even than I expected, so I was really pleased. I haven't made my first payment yet, but I think it will be a good deal because it's going to be about $300-a-month cheaper.

After paying on time for at least nine years we requested a lower rate on my daughter's mortgage, we have systematically been given a run around after the initial approval. The final straw was the mortgage officer closed the file without any reason and now they are saying that a letter had been sent months ago. The initial request was last June. They even told my daughter to pay the lower installment and the paperwork will catch up. A sure way of ruining her credit and never being able to refinance elsewhere. Such a prime example of deceptive lending.

What do you expect from a BBB rating of an "F"?? Check it out, is really an "F"!!!

My "dedicated loan specialist" whom I could not contact after several voice mails, contacted me 10 min. after my posting on Consumer Affairs and stated that Nationstar would have no trouble modifying my 2nd mortgage loan for me. I didn't hear from them again until weeks later after I contacted another mortgage company. Nationstar then said that their "investors" at that time couldn't modify my loan. I thought that Nationstar WAS a mortgage company itself! I believe that Nationstar is giving me a continued song-and-dance in order to pile up the interest on the loan. Besides contacting the BBB and Attorney General's office, does ANYONE have any other ideas or suggestions how I can stop Nationstar from this unsavory business practice?

My loan was transferred to Nationstar so I applied for a refinance. They were great! They got me up to date on all the information that was being processed at the time, and was able to lower my payments.

I am refinancing with Nationstar for the lower monthly fees. The people I dealt with over the phone were excellent when they discussed my options. They got it done really quickly and were very professional.

Refinance with ** AND **. You have a great team with them. ** made this happen for us. I've never worked with a bank like you. We even became friends, fun to talk with **!!! Thank you! They made it quick and easy. Closed at our home... great.

We had our mortgage with Nationstar and refinanced through them as well. During the refinancing process, for someone reason the person handling our refinance had to take leave or what so it was thrown over to somebody else and all that I already sent had been lost so it had to be resent. That was a little annoying but other than that, it went well and the payment was a little bit lowered.

Everything went well and quick with Nationstar.

We purchased a modular home several years ago. The head of that mortgage company eventually was found guilty of some fraud types of things. The company failed and the mortgage was taken over by Cenlar. That organization sent us a letter encouraging us to refi with Nationstar. I called them and after almost completing an online app, the rep basically said that he just realized ours was a modular home and I had wasted his time.

We're looking for insurance and we got things straightened out through Nationstar. It worked well and I would recommend them.

The mortgage broker recommended Nationstar and so we refinanced with them. I talked to them on the phone, asked them for papers and they sent me papers. Our interaction was all very professional and I scrounged to get all the things they needed, sent it back, and got transaction completed.

Nationstar sent me a letter last year asking me to either choose Opt.#1 Modification or Opt#2 Deed in Lieu. Since I couldn't sell the house for years nor rent it out, I decided to go with Opt.#2. I filled out the paperwork and along with the Title, I mailed it to Nationstar by certified mail. Few weeks later, I received a letter from them that they cannot grant me the "Deed in Lieu" program because of an "Incomplete Request". So I thought that an explanation will follow, asking me for more information or paperwork, but I have not received anything as of today. The door locks were changed and they kept the Title, but no response at all since last December.

Nationstar bought my loan from a previous mortgage lender. I hadn't even heard of them before then. They were horrible and if I had a choice, I would have dropped them in a minute but I was too far down the road with them. I started my mortgage loan process in November of last year and my mortgage closed on February 28th. I had to hurry and get paperwork in so we could get it done. Nobody called me. Nobody did any paying with it. All of a sudden, I get a call from someone at Greenlight. I don't even know who they were. Nobody at Nationstar told me who they were and so after I started saying, "Well, who are you and what do you have to do with my loan?" They said, "Oh, sorry, we forgot to tell you that this is who does the paperwork." The first person that got assigned me there wrote me an email and said, "I'll call you tomorrow." But I never heard from him.

I got my loan sold by BoA to Nationstar, next thing I found myself in one of the worst times of my life. Since 2013, I'd been attempting to modify or come out with a solution to keep my home. For 4-5 times I'd applied for the HAMP and every time there is an excuse as of why they don't want to approve the modification. For every excuse, I'd attempt to fix whatever they want, so I can keep the home. For the last application I felt confident that finally I was able to get back in track and put all this stressful times behind and move forward. But once again Nationstar, looking to make a quick buck via foreclosure or dragging their foot meanwhile adding lawyer fees, denied me without an explanation. I'd given them everything they have ask for. When the stress that this whole situation is causing on me is unbearable and affecting my military career as well.

We just want to thank ** for helping us from day one. She listens so well, helps the customer, really really shows concern, and responds extremely fast. She is the VERY BEST and we greatly appreciated her help with our re-fi experience. I have never seen someone go to bat for someone like ** did for us. The process is trying & is still going on but our experience with ** always being there to answer questions & help was amazing. God Bless her for being there to explain things & help. THANK YOU!

I worked with ** and ** on refinancing my home. They were both very professional and personable. I'd gladly work with both of them again!

It was a fine transaction that we had with Nationstar Mortgage. The whole process didn't take long and I don't remember there being a problem.

Please send me a confirmation when you have done this.

While pulling up my year-end statement for my taxes, I noticed there was an past due charge of $22.50 on my account. I then proceeded to investigate where this charge came from as I never pay my mortgage late. In fact, I often pay it early. The charge did not appear on my October 2014 statement but appeared on my November 2014 statement as "past due." Since I do not get paper statements in the mail, I was unaware that it was even on my account. My October payment matched the amount on my October statement. My mortgage payment did go up in November, which I paid the new amount minus the $22.50 and since I was not late making any payments I was completely clueless as to why this charge appeared on my account.