Mr. Cooper Reviews

Nationstar was easier to deal with as they hold my current mortgage..The loan processor and the loan agent that I spoke to were very helpful. Things went good and really fast. It was the smoothest process that I got.

My Mortgage was sold to Nationstar in October of 2014 by Bank of America. The only problem is that the loan was part of a short sale in 2010. Upon receiving initial letter from Nationstar I called and spoke to a representative and explained the situation, they asked me to email backup proof which I promptly did the same day. 6 months later, 40 emails, 60 phone calls & and resubmitting the same backup information 4 times because they "were unable to locate it" they sent me to collections with Veripro.

We first spoke with **, and then **. Both are very professional and kind. We helped us with items we needed and made everything easy.

The team that help me to refinance my mortgage was great.

It took a long time to complete but I was happy once it was done.

My loan was sold to Nationstar and for first three months were a nightmare. I was not sent an invoice (monthly payment notice) but was told my first payment was late. My info was incorrect and called several times and received mixed and conflicting information each time I called. There was also a charge for online payments of $9.99 which my old loan did not have. When I refinanced with Greenlight I was told no out of pocket costs then that changed to $600.00 on the day of signing - never told that beforehand. Not what you want to hear at the last minute. Then they lost that paperwork but found it a day later. Took several weeks to approve that loan as well.

Wonderful, very helpful team. Answered all my questions in a timely manner. Were with me every step of the way. I would highly recommend Greenlight loans and Nationstar to all of my friends. Very approachable and very respectful to my needs.

It was a wonderful experience with Nationstar. The staff was amazing. The three people I dealt with were lovely. I was not treated like a number. I was treated with compassion. They understood and they reassured me and it was done very very quickly. It was like 2 1/2 weeks. I've done several closings during my lifetime but this is amazing. They made it stress-free for me because I was freaking out. Now the only complaint I have is a major one. I had no warning whatsoever that I was going to double my payment, no emails, no paperwork, no nothing. I was hit when I opened my laptop. I went to pay and bingo, it was there and nothing ever was told to me. Even though through the years I always would get a warning when there's going to be a fluctuation - Nothing major... $30, $20. But this was major, major, major, major that I want to file an official complaint.

I've been banking with Nationstar for the last 8 years and they got things done like they said they would in a timely manner.

Been self employed for over 40 yrs. As a lot of self employed people know, you have a disease and NO one really wants to hear your story. I was so Blessed and fortunate to have Greenlight Loans in my Life... Thank you to the two hardest working, best listening individuals I have meet in the loan industry. They were able to make a refi work in less than 3 weeks. I'm still smiling for all that you two have done for me and my Family... Thank you **.

Refinance, most of it was done with email and over the phone - made it easy.

My experience was a positive one due to great customer service and loan officer. They knew the business and promptly got back to me with any questions that I had. I had a refinance loan and my previous mortgage was with Nationstar so this is my 2nd time that I have had a mortgage with them. Excellent service.

Bank of America sold my mortgage to Nationstar who doesn't apply your biweekly payment to your mortgage unless you use an outside service they refer for $375! Ridiculous! I will be refinancing ASAP to get away from them. I feel like I'm being strong armed.

I had my mortgage refinanced by Nationstar. The mortgage professionals were fine, it's the problem I have with them after the fact. It's hard to get to talk to anybody. And I like to pay ahead on my mortgage payments and I've requested that it be set up the way it was before with my first mortgage with them. And so I mailed in two payments and of course it hadn't been set up that way. So they've been posted as principal payments and I'm still trying to get that resolved. It takes about twenty minutes to get through to a person and then from that person you have to get through to another person. And even though you know that, they won't put you through until they ask you all the same questions that everybody else has always asked you, and then they say "Now we have to put you through." Even though I had requested, I've given them extensions numbers, they still put you through the hoops. It's a terrible customer service.

BOA sold my mortgage to Nationstar as of May 2, 2015. I have yet to receive ANY correspondence from Nationstar regarding loan number, address to send payment etc... Oh but I'm getting "you're late with the payment calls" and the fee of 9.95 for payment after the 9th day. Spoke to 2 reps, one assured me I have 60 days BEFORE a 9.95 fee is assessed, the other one kept asking me "where is the payment". My response, "where is my loan paperwork". Both reps said they have 30 days to send out our welcome package. I don't want a welcome package, I want a loan number and an address!!! Side note: the second rep is in the Philippines. I'm calling the Philippines for a mortgage based in the UNITED STATES??? I have held mortgages with various companies for 30 years and NEVER EVER been late on a payment. Now I risk a bad credit score and countless late fees because this ** company can't even supply me with an address.

Refinancing with Nationstar was pleasant. They were informative. They provided the necessary information I needed to make a decision. Options were very favorable. They answered my questions and helped me work through the whole process. With the monthly mortgage payments, I was able to refinance at a lower interest rate and reduce the number of years that I owe. We went from 22 years to 15 years with not much difference in the monthly rate. It worked and it's all good.

I thought that overall the process and terms were o.k. There were a couple of glitches because of the previous sale when I had to use a second on the house. This took some extra time to clear up. Other than that the time of the paperwork wasn't bad.

I dealt with Nationstar because Bank of America sold me to them originally. I went to refinance. I went to several different places and then I checked with Nationstar to see if they can refinance me. They're friendly and efficient. All I wanted to do was stop the payments from going up because I was locked into Making Home Affordable Modification that Bank of America did and my interest rate kept going up which put my mortgage payment up. Nationstar said they could do it, and I've had no problems. Only problem I had was one of the banks I dealt with over the years hadn't sent a proper wage release. It was written on our refinance mortgage instead and we had to find that. I got upset with that but I found it so it worked.

My home in Colorado was just refinanced by a division of Nationstar and it was smooth easy and would recommend highly. Thank you!

HARP Refi: Honest, courteous w/ rapid response to questions and paperwork. Nice to work with.

This is a very difficult company to work with. Our mortgage was purchased by this company. Over the years, they called continuously to remind us of our upcoming payments. We have had several mortgage loans and have never had someone call us constantly. Now, if you need to contact them for whatever reason, it is near impossible to get through to speak to a representative. What a joke.

I'm not so happy with their process. They didn't send us a mortgage settlement statement. When you call them, any information that you need goes to Texas and it's like the black hole. You never get an answer. They also haven't sent us a title, and want us to go pick it up after we paid escrow fees. I'm not happy with their escrow department. They never sent us the title policy. Not a good experience at all.

This bank did a refi for me 9 months post bankruptcy. Shortened my term 8 years saving me over 90K in interest. Rate was about half point higher but with the BK that's a very low mark up. Thanks Nationstar!

It was a very good experience with Nationstar. They're very easy, courteous and helpful. I didn't have any trouble at all.

Worked as explained - satisfactory.

It was great working with **. He was always very helpful working out any of the problems along the way for the refinance to happen. I would definitely tell any of my friends to request him as their closing coordinator.

Nationstar was our original mortgage holders. They are absolutely phenomenal, very cooperative and very quick. There was a gentleman and he absolutely did everything possible to make this a pleasant experience. Very quick and polite. When he said, "Can you do this?", and I did what was asked, within four days, the whole thing was said and done. Highly recommended.

I have a good experience with the people work in this refinance - all the time support to me in my questions. ** is a good person and she is a nice person, professional. I am so happy this people made a good deal to my loan for me and my family. Thanks so much.

The initial person that I spoke to at the very beginning of the process was great at answering all questions. The motivating factor, with his guidance was to go with a 20 year mortgage with a lower interest rate and I would still be saving about $100 a month from my current mortgage. He even stated that there would be nothing due at closing and they would waive any and all fees since I have been a great loyal Nationstar customer. Well after having 3 processors, (the second processor left the company) with the the 3rd coming four days before closing and resending me the same forms I had filled out a few time before, I now apparently owe about $600 in fees that I was unaware of until I was sitting at the closing.

Everything went smoothly with Nationstar, we had no problems and no issues. I was happy with the process and the people were professional and helpful. Everything was cool.

It was very quick and they were accurate and everything just went really smooth. They were nice and I didn't have any problem with them.

The most recent refinance through Greenlight was fantastic. We had tried to refinance one before a couple of years ago with Nationstar, and they were absolutely terrible. They told me the closing amount then we didn't hear from them. It was always, "Oh somebody dropped the ball and that it will be another month." Pretty soon it was 9 months and I called them and I said "Forget it". But I'm happy with this last one that went through Greenlight.

Nationstar Mortgage did a great job on my refi. If I had any problems all I had to do was call and they told me how to go about doing it.

Recently completed a re-fi. Went quite smoothly with only a couple of minor glitches which Nationstar staff worked through. Overall very pleased.

Due to a 2-day mistake by me and unknown (to me) delays my simple refinance of my mortgage took 6 months to get done. There were suggestions that this refinance would be of little cost to me. We ended up paying out over $900.00 during the process. There were several communication issues on the part of the go between, mistakes on items I thought should have been an every day occurrence.

I have lower interest rate, lower payment since refinancing with Nationstar. Process was great. We talked about the 15 years or 30 years options for the payment. I would recommend them.

It was a very fast refi. I am very happy how easy it was to do. I would recommend Nationstar Mortgage to all my friends. Thank you for making it so easy.

I used a mortgage broker who did a refinance on an investment property I had. He was okay but seemed a little scattered. I was just amazed that what he said actually worked out in the end -- I noticed interest rates dropped substantially. He put me with a bank and they immediately sold the loan to Nationstar. So then I have a loan with Nationstar and interest rates dropped.

Since refinancing with Nationstar, I've been saving money. Everything went very smooth with the refinancing, actually a lot smoother than I thought it was going to go. It was a very good experience.

Nationstar mortgage has very nice and helpful agents. I refinanced my house and I feel like I know your sales representative in person. We do the whole transaction by e-mail and phone and your agent was very patient with the explanations of the new loan and new rate. Thanks to your sales representative ** for helping to refinance my house.

My brother who used to live with me moved and somehow all my mails from Nationstar including my monthly mortgage bill went to his new address. He is not on the loan and has nothing to do with the house. I have never called Nationstar to change the mailing address. I've reached out to Nationstar multiple times within the last year asking them to please fix the mailing address back to the home address of the loan and each time was promised that it has been fixed and that mails from them will come to the home address of the loan as requested. However, all mails continue to go to my brother's address. Every time I called back, I was told the same thing that it has been fixed and that it could take up to 2 months for the change to go into effect. This made no sense but I didn't want to argue their practice.

Quick and excellent service-- Through the entire process!!

I had a very pleasant experience during the refinancing process. The individuals assigned to my case were very helpful and guided me through the process.

Nationstar bought my mortgage from the previous company. I was misled in the beginning that the fees were gonna be lower than most companies. But when I got later on in the process, I realized they're actually not any lower at all. I would have probably saved money had I gone with my credit union. But the process was already done and I would have had to start over. I wouldn't have to get an appraisal and deal with that headache, so I just went ahead. It wasn't horrible but I thought I was gonna save money monthly but I wasn't at all. They're extremely hard to reach when you call them and they don't understand what you're asking. When I try to pay online, I only have a few options. If I want to do the bi-weekly payments, I have to go through an outside company.

The Nationstar professionals were good and very helpful during the refinance. We haven't made our first payment yet, but going from 13 to 15, is a benefit.

My loan was purchased by Nationstar. They put a lender placed insurance policy on my account even though I paid my own insurance. My payments to this bank are automatic. It comes off my account every month like a clock work. I pay around $150.00 extra principal. Nationstar has managed to screw up my account so bad that they charged me late fees almost every month. Since the amount I send is a round number and a bit more than the payment amount, they apply the whole amount to principal and show no payment for the particular month. Then they charge me a late fee. Then they reverse the payment and put it in reserve account, eventually the payment gets reversed from the reserve account and disappears. I receive no credit for my payment.

At first it was very difficult, but Nationstar got wind of how I was being treated... The real professionals stepped in & took over. It went smooth after they found "the bad apple". First time that has ever happened. Thanks for caring for me.

I was afraid all the way, not sure what to expect, but everything worked out just as planned, much lower new payment. I am completely happy with the results!

Nationstar and Greenlight Loans navigated a difficult situation - a debt wrongly attributed to me, with speed and accuracy. They continued the loan process and successfully completed the refinancing of my home mortgage.

It took 4 months to get my refi done. I had to submit the same documents multiple times & consistently call/email to follow up with no reply numerous times. My loan was sold to Nationstar & if I had it to do over again I would have used the opportunity during the refi to seek another company.

At the beginning, my loan was with a different carrier. Then it got bought by Nationstar Mortgage. After that, I had an offer of reducing my monthly payments with lower interest because I paid very high then and I took advantage of the offer. During my refinancing, the Nationstar mortgage professional who helped me has been excellent. Everything has been fine with the guidance that I received when discussing my refinancing options. We pay more times than what has been borrowed but the system works very professionally so I'm happy with it.

Nationstar's mortgage professionals were very good and I now have lower payment.

We had an excellent experience with Nationstar Mortgage. We were highly impressed with the constant and professional communication, as well as the speed at which they processed our refinance. They also beat the GFE of another company to win our business. I would definitely use them again and even more importantly I would recommend them to a friend!

I have never been so frustrated with a company. I sold my home in 2011 and Bank of America released the lien on my home. Nationstar bought the loan not knowing this, and then came after me in 2013 for late payments, etc. I sent Nationstar paperwork verifying that the property was sold and the loan was released. In September of 2013, I received a letter from Nationstar saying that they executed a title search and found that the lien was released prior to the transfer date, and that as a result, the account was closed in their servicing system and that they would not report to any credit bureaus. At this point, I was happy to have it behind me.

I had great experience.

Everything went just fine, except that on the day of closing, Nationstar pulled a mortgage payment out of my account. I had automatic withdrawals and they did something they weren't supposed to do. It took multiple emails about a month to finally get a refund. I was very unhappy with that. The agent was fine. I think she did a very nice job. It's just unfortunate that that happened. I suggested to them that they should really talk to the potential customers and make sure that if there's a chance of the closing and your mortgage payment crossing that day, you really should shut down automatic withdrawals, which is something I certainly would have done so that didn't transpire. I finally did do that, but it was one payment too late.

NEVER use Nationstar. They're horrible! I paid off my loan in May 2014 and I STILL have not received my mortgage release from them, despite me contacting them about 8 times since January. They keep telling me that they will take care of it and NOTHING! I may lose a sale on my house because of their lack of concern. When I asked to speak with a supervisor, I was told that he WOULD NOT accommodate my request. Do not trust Nationstar!!! The sale of your home is too important. I have done business with at least 10 other lenders and have never had a problem with them.

I was looking to reduce my interest rate so I'd have a quicker payoff. Nationstar gave me the information I was looking for and tried to get everything done quickly. Everything went smoothly and everybody was good.

Refinance staffers were helpful. Moved the process in a timely manner. Answered my questions and concerns.

Nationstar Mortgage did a refinance on a loan I had with them. I had good interactions and received the guidance I needed when reviewing and discussing my refinancing options. They did a good job and I didn't have things that were any kind of a problem.

I had a positive experience with Nationstar. Our loan processor ** was very helpful. We opted for a no cost refi. Nationstar matched the best rates in the market and closed our loan on time. Very impressed! I've been with Nationstar for 2 years.

Bank of America recently sold out mortgage to Nationstar. We still haven't talked to anyone who can speak English. With BoA we were able to pay our mortgage bi-monthly, like every other mortgage we have had. To be able to do that with Nationstar you are required to pay a $300.00 fee which they refuse to explain why, or pay an extra $10.00 every time you make a payment online. This place insisted we pay extra each month for some sort of "accelerated mortgage" to pay the house off sooner. It comes to an extra payment a year, or so they say. We were never actually told this would go to payoff our mortgage sooner. I have never seen a place try to force so many hidden fees on a customer. We have been with them less than month, and I see nothing but problems in the future.

Nationstar Mortgage was the preferred lender through the builder. It's about convenience and we refinanced with them again for the same reason. It's really easy working with them and the cash out was nice and also being able to skip some payments.

The customer service was great and explained the procedures very good.

Since Dec. 2014 we have been waiting for the research dept to sign & return documents, re: the joining of 2 lots that are side-by-side. We need to clear the lot. It is fire season, here and there are many large trees and dried vegetation to get rid of...but we need the joinder & consent forms filled out and returned. The lot at ** was paid in full with cash & not mortgaged. Why is this taking so long? Someone please, help!

I tried very unsuccessfully for over 4 years to try and work things out with this god awful company. I was promised 3k to move out and a deed in lieu, neither one happened. I moved out of the property in 2013 and the property was foreclosed on 2014. I was sent letter telling me to sign paperwork for a deed, meanwhile they had foreclosed on the property. I was never notified. I signed for a DIL 3 times because they kept losing the paperwork.

A few timing issues, but overall, happy with Nationstar.

Nationstar's website has not worked! My mortgage was sold to your company but your website has not worked and would not allow me to register. A very frustrating experience and am worried it's a scam.

Nationstar called me the first time and this was the second time for me to refinance and it's fine, the same as the last one. Everything went very well, very easy and smooth. Their professionals were informative. Both times that I refinanced with them I've had lower payments, with the first time a substantially lower one.

I have been trying to resolve a wrongfully placed flood insurance policy since Nov. of 2014. To date it has been only partially resolved. I have spent 4 hrs. on the phone on 3 different calls. Only 1 person actually tried to help. My first two e-mails were not acknowledged. I have provided the documentation required and still have not received the rest of our funds.

I found that ** and ** made these two refinances the easiest ones ever and I have bought and sold a lot of houses.

Nationstar service has impressed many customers. But when considering whether to finance with them, it is important to understand, as I did, that they are a new company, without much experience or sophistication. Regulators also follow them closely, to make sure they are not expanding too quickly. My unfortunate experience is a case in point. I wanted to refinance a house which had grown substantially in value. Everything seemed fine, until they learned that I live at a foreign address.

Everything was excellent with Nationstar. I refinanced with them because of lower interests. And, everything was handled appropriately. The only question I have is that I'm supposed to be receiving a check. I was just trying to figure that out because I received the check from the title company of $17 and I was trying to figure out what that was about. But I could not have asked a better service.

Our current mortgage was already with Nationstar and the refinancing process was great.

Refinancing with Nationstar was really fast and good as I was already through them. There were no troubles or concerns. I didn't have any problems whatsoever with them.

Nationstar has been good to me. I have no complaints.

** was very helpful and professional throughout the process. He guided me through and did everything he said he would do. I would recommend ** if you were thinking about remortgaging your home.

I believe that Nationstar was the mortgage that our present home have before we moved in. I've learned from the TV that the interest rate has been down to 3.25 with an APR of 3.50 and they were saying that the interest rate is probably going up a percent and a half in the next six months or so. So I said to my husband, "I think we better try to refinance and get a little bit lower interest rate" especially since if something happens to us, my son will probably take over the home and I wanted him to be able to make the payments.

05/08/2015...Your confirmation number is ** for paying your mortgage from Nationstar Mortgage... I paid my May 2015 mortgage payment in full via the Nationstar website on May 8, 2015. When I login to my account now your website is now not giving me credit for paying my mortgage on May 8, 2015 there and no pending transactions showing I paid the May 8, 2015 mortgage payment in full. I need to get credit for paying my mortgage on time in the month of May 8, 2015 using your confirmation number **... Help??? Did you post my account on time??? Why isn't there anything showing under my pending transactions I paid on time??? Did you post my mortgage payment in full for May 8, 2015??? I paid the May 2015 mortgage payment in full with my Pentagon Federal checking account...

I am a Veteran living in Arlington, VA and have never had a transaction experience as negative as the one with Nationstar. Records indicate (and you admit to the CFPB) Nationstar received a wire payoff in the amount of $820,000 on/about 4 Feb 2015, but did not apply those funds until 30 March 2015. During this time period and while all along having the full loan payoff amount, Nationstar initiated foreclosure proceedings against me. These proceedings produced multiple daily harassing phone calls as well as overnight deliveries and knocks on my door. After my recent call with **, it is still not clear to me how that amount of money goes unaccounted for such an extended period of time, and after your employees were notified via email and voice mail on numerous occasions.

My mortgage was sold to Nationstar by GMAC. They're the ones who reached out to me and said they can get me a better rate. They were very nice, positive, professional and upfront. They sent me all the information that I needed in a timely manner. They emphasized that I needed to give it time, then return in a timely manner too so that we could move along with the process. I'm just getting ready to make my first payment under the new interest rate and it will be like over $100.00 lower. They gave a better benefit.

So you put good reviews online and you left out the bad reviews?!?! We must be in lala land or all of you are including the wonderful condescending people with those out of this world reviews. We call and have to leave a message and guess what??? No one calls back. Or we get automated crap. WOW must have a bunch of robots working there, oh wait a minute, not working. We are tired of the run-around all of the time. Cannot get anything straight even with the robots. We are retired and have time but trying to get this "we owe all of this money" and cannot get a REAL PERSON on the line to help put things into perspective is absolutely mind-boggling! If we were idiots, which I truly believe this company thinks all of us are, I guess we would just go along our merry stupid way. Well I'm not an idiot, when I see total lack of respect for people and their situations, I'm letting everyone I know what kind of company this really is!

They are the first mortgage company I have had, and they seem decent. I have called on one issue many times and received 3 different answers, but that was only one situation. Mostly, they are able to help me in a timely manner. Most of the people in our community have them and not many are really satisfied.

We just recently refinanced with Nationstar (our mortgage was sold to them). We did it for the interest rates. Their representatives were professional - very prompt, did what they said they were going to do, and gave very good guidance on my options. We just started but it was a very smooth process and it lowered my mortgage payment. But it has yet to start.

I was very pleased with the refinance of my home. The only thing that I am very disappointed and upset is that after the refinance was completed; my loan was sold to Fannie Mae. I would like to know why this was done. My previous loan was with Nationstar for several years and was never sold to another company.

I was refinancing my mortgage and went with Nationstar. They lowered the payment for me.

We are selling our home and supposed to close escrow. Bank of America sold our loan to Nationstar apparently the day our escrow officer received payoff paper work from BofA. We received a letter from BofA last week letting us know. However Nationstar doesn't have our records. We need TODAY to close escrow. The only item holding us up. Have called many times, tried to escalate but only apologies. Our escrow officer has left several messages today. No help received! We were to receive a large check tomorrow once this closed. The buyer's loan is held up. We are accruing interest daily! BofA won't talk to us. Nationstar can't help us! How much do we owe? Who do we pay off? We need this info faxed to our escrow officer TODAY, actually yesterday. This is causing great distress to our family and others!!

Nationstar is our mortgage and all the interaction was good. The guidance I received was ultimate. Since I refinance my loan, I experience Nationstar's benefits in interest rate and a little time of loan. It was a good experience.

I was very pleased with Nationstar and would recommend them.

Nationstar wasn't able to lower my interest rates because it was an investment property, but still they were great! I like them!

Nationstar helped us pay off some credit debt and kept our payment pretty much the same as what it was before with Greenlight. They seemed to know what to do and were very professional.

We worked with ** to refinance our home, and it was a wonderful experience. Both ** made themselves available whenever questions arose, and they took the time to explain all of the fine print. We could not be more happy, and are glad we chose Nationstar and Greenlight Loans. I could not give ** a higher recommendation.

Trying to talk to any knowledgeable person is impossible. After a myriad of phone prompts and information-gathering, one gets to talk to a half-competent reps that are following their script and unable to correct or solve any problem. After B of A sold my mortgage to Nationstar, the first I ever heard from Nationstar was a late payment charges letter, as they never picked up my automatic mortgage payments from B of A. I refinanced with Nationstar last February and now, well over two months later, I don't have a previous mortgage satisfaction letter and it wasn't registered via title company (what were those title co. charges for, then?). Looks like Nationstar is a boiler room company, run by total amateurs.

My mortgage was sold to Nationstar and I eventually chose to refi with them since they come as they need because I didn't want to take any money out and put any money down. The guidance provided by the Nationstar professionals was very good and I understood everything that I'm getting since they would explain it to me. I definitely would recommend them due to my good experience.

I had my loan sold to Nationstar and I could not be happier. They worked with me immediately on a no cost streamline. It was the best service I have ever had. The reps answer their calls and their emails. When I have needed customer service I am rarely on hold longer than 2 minutes and from what my experience is... all reps are US based. The website is also simple and easy to navigate. I would highly recommend Nationstar.

For years Nationstar sent us letters saying we qualified to re-finance our mortgage loan. I finally decided to give it a try. When I called the number and spoke to the first person I was told this would be basically a "slam dunk". From there it turned into one of the worst experiences ever. We were passed off to greenlight loans, to a person that took as long as possible to get back to us and requested endless information. We filled out the same info 4 times. We were not asking for any money we just wanted to lower our interest. So my question is if we were making a payment for 10 years with no problems, never late, have great credit, why the extensive re-qualification when we were told it would not be necessary?

We refinanced our mortgage with the help of **, she was great, super informative and very professional. She was with us every step of the way!

In 2005 my mom got a reverse mortgage. When loan balance was nearing value of her home, Nationstar auctioned off her home without notice. My mother is 82 yrs old with COPD & Parkinsons. 42 years she lived there. Nationstar stole her home.

Everybody from Nationstar was very helpful. Even when I had questions, they made sure everything was going okay and immediately got back to me. I had a little problem getting back to an agent but after the time I got in touch with her, everything worked okay. The payment is something that I can afford too and the interest rate is also good.

The best service ever got before.

I was very satisfied with the professionalism of your clients. They emailed me a call back in the answer all my questions. Thank you.

We just refinanced with Nationstar and we were able to lower payment. The mortgage professionals were always knowledgeable, friendly, and efficient.

Refinanced Two Investment Properties. It was Easy to accomplish by their Guidelines, Follow them, and stay in touch. It really worked so much smoother than even local lenders. The costs were able to be added to the loan, in one and another with minimal cash out of pocket. This included the appraisal, loan costs. Interest rates were great, better than Local. I would recommend the process to anyone.

Absolutely the best, most professional, competitive, responsive lender I have ever used, and we have used many.

They screwed my escrow and taxes up so bad that I almost defaulted my mortgage.

Fair. easily with electronic signature.

My experience refinancing was great. It was quick and smooth. Thank you.

I am happy with Nationstar. I have had no issues with my service thus far.

Excellent because everything was explained, everything was sent to me by email. I signed it electronically and sent it back. Everything went very, very smooth.

My refinance with Nationstar was a great experience. The people that I dealt with were very professional and took care of any questions or concerns that I had regarding throughout the refinance process. I would highly recommend Nationstar to my friends and family.

I am extremely dissatisfied about a mortgage issue that was never fixed despite emails, written correspondence, and telephone communication with customer service and "managers" who vowed to correct the mistake. I received a negative on my credit report instead. Amazing.

I'm just not comfortable doing refinancing over the telephone.

I needed a lower interest so I refinanced with Nationstar. Their mortgage professionals were helpful and now I have low payments and interest so everything is good.

Very professional people.

People were positive and very responsive to my needs. They were honest and easy to work with.

I am OK with Nationstar.

Yeah, I got a home loan from you guys. It took about three weeks longer than it should have. And if it wasn't for ** that help me with my loan, I never would have got it. Everyone else besides her were flakes, and I would have never got the loan if it wasn't for **. If you had more people like her working there, you guys would be top-notch, top of the line company to get a loan from. She went up and beyond what she had to do to get this loan for me. Thank You **.

The loan officer or the person we talked to was pretty straightforward, easy to work with, and gave us all the information, options and everything that we needed.

Really the smoothest transaction I have ever been involved with. All of the people we were in touch with were reliable with no pressure whatsoever. Will recommend Nationstar to other family members.

We got transferred from the other loan company to Nationstar. I don't know who the loan company was before that but when they switched over to Nationstar they put in **'s social security number wrong. So we got a call and was told that we're in a foreclosure or something. We did get that all straightened out, however a few months ago the same thing happened. They called or sent a letter that said our house payment was behind and it was in foreclosure. So we had to call and go through all that again. It's all straightened out now but I don't understand how that can get messed up when it's all in the computer and we're making payment every month.

The process took longer than we anticipated, but the information provided was accurate and the closing went smoothly. The timing of the application might have influenced part of the delay, about which we were exasperated because we wound up essentially applying twice.

Refinancing my home in Idaho. Did a good job for me.

I recently refinanced my home with Nationstar Mortgage and Greenlight Loans. The process was very smooth and easy. They took the time to answer all of my questions and provide all of the information I needed to make a good, informed decision and execute the transaction at the best time.

There was some issues in the beginning regarding payment because we had been overcharged by a couple of years from B of A (we had Bank of America prior to Nationstar buying them out) and Nationstar took care of that for us and gave us a check in full for the amount for the two years that we had been overcharged. But other than that my experience with them hasn’t been that great. I've been with them now for a couple of years, now that they've had our contract, but if I could buy out my contract I would buy out.

I was pleased with the refinance process.

I was very happy with the level of service and support I received during my recent refinance. The ability to sign and acknowledge forms online made the process much quicker. My closing team kept me apprised of the underwriting progress and the settlement timeline.

Our payments by 2017 would be 1800 a month. Since we live in an HOA that would put us over $2000 a month just to make the mortgage and HOA dues. We can't afford that and with this re-fi just done we can afford to live here. It is like paying rent but it is fixed and we can afford to be here. Thanks to Greenlight Loans, part of Nationstar, we are still home owners. Great service, people spoke English and we are home for now.

My experience with Nationstar was more helpful than I thought it would be. They conducted themselves in a good, professional manner and explained a lot of things to me that I didn't know.

While refinancing my home this co was extremely helpful in every way possible. I have and will strongly recommend Nationstar.

I have been trying since Jan. 28, 2015 till now May 1, 2015 to get someone in the Nationstar Company to help me out with a loan modification which then I was told it is best to do a DEED in LIEU. The customer. LACK of customer service is a joke. I can see why so many folks have foreclosed in the state of California because they don't care if they do help out the consumer. I have documented all my efforts and emails and conversations. The right hand does not know nor care what their left hand does. Nor does anyone want to help out the consumer. I have attempted to get thru the bubble crisis even though my house is still underwater and all they can say we have no programs for you.

Since refinancing my loan with Nationstar I save a hundred bucks a month. Working with them has been easy. They were professional and took care of everything for me.

Refinancing my mortgage was a quick, painless process. The staff at Nationstar were very helpful, answered all my questions. I was able to refinance easily despite changes in my employment situation.

It was a very positive, very pleasant experience with a minimum of complication. I would recommend the service w/o qualification. Thank you.

Professional and courteous. Intact and reply to our concerns were outstanding.

We had our original mortgage with Nationstar because they had a lower interest rate and low closing cost. I haven't made my first payment but I know I will get a little more money in my pocket.

This has been a NIGHTMARE with Nationstar since day one. They never have accurate information and this process of doing a modification has been horrific. I have spent hours emailing and speaking with people who "assure" me they are helping. I find this hard to believe since every week they say they are missing "new" documents. We continue to make our house payment even though we have had our income cut drastically. They say they want to help, however, the actions say less.

The entire process was not enjoyable especially the last 2 weeks. The math kept changing, no one called me back. I feel like I knew the status of my pizza on Pizza Tracker app on Dominos more than I did my Loan Refi with Nationstar. The people were obtuse and very hard to deal with. It was a terrible experience and I wish I would have refinanced with another company simply because the terrible customer service. It is rare for me to write negative reviews but 6 weeks later and I'm still mad about my entire process.

Our original mortgage was sold to Nationstar and refinancing was great. It was nice that we were able to cut some years off of our mortgage. And their representatives were professional and very good so I'm happy.

It was a good experience. They helped me a lot. Everything was always explained so I could understand exactly what I was signing etc. All my questions were always answered promptly.

Pipe busted under bathtub - extensive water damage. Insurance company was quick to assess damage and issue check. Nationstar on the other hand not quick at all to release the repair check from the insurance company. The property is unlivable.

I have just refinanced my mortgage and have to say that the service I got from ** was excellent. They were both personable and efficient. I hope there is some way you can thank them for their hard work. It is very much appreciated.

I had lost my job so I decided to refinance because I needed to get a lower interest rate. Everything went fine, my payment is a lot lower now, but it took so long. We kept getting calls from them saying that they have received notifications from us that we no longer wanted to proceed and that has happened twice and I think that's why the mortgage process took so long.

Overall, the experience was positive. Most forms/documents were available online and able to be completed electronically, which really sped up the process. Also, they were very accommodating when it was time for closing although on occasion, the loan officer and closing agent made the process seem a little rushed. My primary complaint would be after ONE (1) mortgage payment to Nationstar, the loan was sold. That doesn't really instill consumer confidence or loyalty.

I was misled through the entire process that by remortgaging our home we would save over $300 per month! Now we find that we saved $35 per month and added 4 years onto our mortgage. This was poorly done and we are extremely unhappy to have been had like this!

We refinanced with Nationstar to make payment more easy for me and the persons I talked to were professional. I'm satisfied with the experience..

The representative was knowledgeable and was able to provide accurate information. She was personable and responded to inquiries in a timely manner. Overall, this professional business transaction was completed timely and efficiently. I was extremely satisfied with Nationstar and highly recommends them for their high level of professionalism, expertise and overall management of this transaction.

I have nothing but good things to say about these two companies, and in particular would like to thank ** on their wonderful work; they were professional, pleasant, honest and things could not have been better. Thanks again for helping me to bring my note down significantly!

Never in my life have I dealt with such a difficult company to work with. I am in charge of my deceased daughters home sale. She passed away unexpectedly in December. It took some time to get her affairs in order, the biggest was getting her home sold. No one would talk to me at Nationstar, even after I sent them the documents they requested. In fact a supervisor hung up on me.

I am in the process of a cash out refinance with Nationstar. Bank of America sent my mortgage to them approx. 2 years ago. I've been satisfied with the loan process up until now, as I have to get a subordination agreement done for another institution. I sent my loan officer the paperwork over a month ago. Nationstar subordination department is claiming they sent the completed paperwork to the institution already, however I've called them 3 times and am being told they didn't receive anything from Nationstar.

Overall Positive Experience. I felt the person handling the documentation requirements was too busy to keep us informed of the status and specific information needs, until asked by me.

By the time my refinance was completed it took 5 months, I was initially told it would take 30-45 days. Greenlight contacted me about being eligible for a refinance and then made me jump through so many hoops, it was ridiculous. I provided the same materials to them at least 3 times. As did my insurance agent! I had a refinance offer from another company during the process with Greenlight that would have given me a lower rate but since I was already several months into the process I declined that offer. Since my bad experience, I have spoken to others who have had the same issues with Greenlight. I could not in good conscience recommend Greenlight Loans.

** at Greenlight were very professional and helpful. My refinance went very smoothly and they were always there to reassure me and answer all my questions. Very nice ladies. I would recommend them to anyone. I thank them for all their help.

I rarely have a difficult time ordering a mortgage payoff statement for a client who is selling their house. I was told by customer service that I had to fax a request and was given the fax # 214-222-7139. This is very common as a third party (lawyer) ordering a payoff statement. Two days later with no payoff in sight, I called customer service back. This time I am told that I cannot request a payoff statement by fax, I must do it online. I asked why someone, just like her at customer service, would not only tell me that's what I needed to do, but gave me the fax to send it to. She repeats I must do it online.

Great from start to finish.

Without a doubt, was one of the most frustrating experience. It took 2 different times of going through the process and closings to get a proper, legal refinance with Greenlight Loans in my mortgage. Would recommend thorough training and ongoing training for the loan personnel. Also, there should be NO excuse to put the client through such incompetence from supposed professions and cause such frustration to a client welfare and quality of life.

Nationstar was great and took care of me. Their rep would call me and tell me what was going on-- if something was getting held up for some reason. My title was incorrect. He made sure to let me know that. He was with Greenlight Loans and a super nice guy.

In the process of trying to get a Remod. Had to send documents twice and now keep getting "it's in review" every time I call for an update. The wait is killing me. Whether the outcome is good or bad will post another review hopefully soon!

Great customer service. Courteous in every aspect.

We already had an existing loan with Nationstar and inquired about refinancing with them because of the interest rates. Their representatives were great and there were no problems in our interactions. Our loan is pretty new but I'm completely satisfied with the experience.

After contacting customer service 3 times to get details on how to apply to have my PMI removed, I was told an updated appraisal would be needed. Agent said either they could hire a company or I could. I chose to hire a local appraisal company and paid $600 for an appraisal. I then submitted the appraisal along with the PMI removal request form. After 10 days, I received a terse email saying that because of the type of mortgage I have, the PMI could not be removed regardless of the equity level I had. They could have told me this on the first call, but didn't on any of the 3 calls I made. After responding to customer service supervisor via email to see what other options might be available to me, I have heard nothing in 2.5 weeks. I can't believe this company treats their customers in this manner.

Nationstar helped make refinancing seamless and stressless!

I found it impossible to reach a person who could help me. The process was a failure. I phoned a number of times, waited about 5 minutes and eventually was disconnected. Never got anyone by phone. Tried going online and got the same results.

Refinance experience went well and per my expectations.

I received very good service from **. They always returned e-mail or phone called. They also kept me inform about what was going on. I highly recommend.

My experience with refinancing with Nationstar was quick, and other than faxing a few important documents and notifying my present bank to release certain information, was easy. I found the two gentlemen I dealt with to be knowledgeable, courteous, and patient. I was able to call at any time to ask questions. If they were not there they would get back to me with answers that same day. I would recommend Nationstar to anyone interested in refinancing or looking to acquire a mortgage. I was extremely pleased with my experience!

At first it was fine because it was one person I'm talking to but then there were several people involved in the transactions, and I didn't really know who are going to call me. It was strange because the first guy who contacted me was good to work with and then when the other people got involved, they didn't really know what's all going to happen. It would have been helpful to know upfront what the process was going to be, know the person who's going to contact me and then someone will come to my home to close a mortgage. But instead, I didn't know that was going to happen. Other than that, they were all friendly and pretty good in explaining my refi options. I think it's going to be better with Nationstar. I haven't yet experienced the benefits but we will be paying and we got a standard mortgage instead of a FHA loan so we won't be paying fees and insurance premiums.

All the process was fast and easy.

I have been dealing with Nationstar since they have taken over the loan from Bank of America. I have had no results and I'm still going through the same thing that I did with Bank of America. I send in my documents they request on time. I call in to my specialist. I then am told they need other documents. It's been 2 yrs and still no results. I feel that they are not trying to work out my mortgage. I just want to settle this and keep my house. I just need a reasonable monthly rate.

I was a bit disappointed in processing my loan. My loan inquiry started last December 2014 and was promised to a lock in interest rate of 3.9, changed the rate to 4.0, and again, changed the interest rate to 4.1 after few days. The loan Officer was rushing me to provide the documents but cannot keep the original rate as promised. There was a miscommunication between I and the loan officer on the requirements needed. I was frustrated - reason why it took almost 3 months to close the loan. Other than mentioned above - I'm very grateful to close the loan in March 2015.. finally...

I had an excellent interaction with the mortgage professionals of Nationstar. They covered everything, did what they're supposed to do, on time and I can't complain at all with the results I've had. The guidance they gave for my refinance options was great. Now I got a lower payment and an offer for 3.5 but I'm just going to leave it alone. I don't want to spend any more money and refinance.

Wow, I should have sent this to you sooner. But my name is ** and about a year ago I was trying my hardest to be able to refinance my home. I had received a call about refinancing and was put in contact with Greenlight loans - with Nationstar. The guy I was put in contact with was Mr. **. Right off the bat he told me that he would do whatever he could to help and to make the refinance happen... I got to say he's a man of his word. I feel that he had gone above and beyond of just doing a job. Which is hard to find in someone nowadays, someone that cares about what they do and how it can help others. Through numerous emails, phone calls and his help and support of setting things up I was able to refinance my home loan.

I am very pleased with the service provided. They uncovered an issue with the the title as being confusing and that a third party had a claim. Once they contacted me, I explained the circumstances. This cleared things for a closing in less than two weeks. Staff was professional and very responsive. Return call were made same day on next day. The staff know what had to be done and what was needed. No stalling or I have to get back to you. A very good experience.

My Nationstar Mortgage refinancing experience is the best I have ever had. They were upfront and completely transparent about what they could do for my refinance as well as straightforward concerning fees, interest rate, and financing. I had initially talked to my old mortgage company a few years ago, and was pretty much told that they could not help me because of my student loan debt along with my other debts. I resigned myself to try to make it work with the 6.5 percent I had until Nationstar stepped in to brighten my day with a lower interest rate, which will help me pay towards the principal not just the interest and at a lower monthly payment. That is what I call customer friendly, customer first.

Customer service was great. Very prompt, answered every questions. Great job!

The worst mortgage company ever. Every three months they do escrow shortage, they raise your payments. Stay away from Nationstar mortgage. Thieves stealing money damaging taxpayers credit.

Obama offered no refinance fees. If so, there was no mention of this from anyone at this company. My loan was started by one person who sent me to another person and then I was sent to another person. It took over a month to complete and I had to sign my papers twice. I dont understand why I had such a long drawn out process. Every time I was assured we could close in a week, it changed to two more weeks. Very very frustrating.

My mortgage was sold to Nationstar. During my refinancing, the professional who helped me was phenomenal, friendly, and knowledgeable and was extremely thorough in guiding me about my options. This is not my first time to refinance my home and he is the best representative I have talked to from any company, hands down. After refinancing, it took 13 years off my payments and lowered it a $100.00 a month. I would recommend Nationstar Mortgage to a friend!

Quick easy and painless to refi. Had a great experience.

She was awesome with us and much appreciated - she care what we said. Very happy with your company. Thank You **.

Happy with the process and speed with which the refinance happened.

Nationstar got back to us and was always very courteous. The process did take a little bit long because there was a lot of paperwork to be done but overall, it was a very good experience.

Extremely happy with speed of processing.

Nationstar employees were very knowledgeable, helpful, polite, and forthcoming with honest answers to my questions. I appreciate the timeliness that we were able to finish all steps in the refinance process. I was able to roll a second mortgage into the primary mortgage, something I had wanted to do for several years but most importantly we were able to get a lower interest rate. Thank you.

We refinanced with Nationstar and it was wonderful. We received adequate guidance, everything was resolved quickly so we’ll be paying it off sooner and it doesn’t cost as much.

When I refinanced with Nationstar, everything was very well done or we wouldn't have kept on going through the process. It went very smoothly, didn't take much time and they had some good rates. Plus they were able to reduce my monthly payment.

I had a good experience with Nationstar and they're pretty good. After they took over from Fannie Mae or Sallie Mae, they're a little bit more organized with the way they structured things. They also send you friendly reminders to make absolutely sure. The two ladies that I worked with for the refinancing were extremely helpful in reducing the interest in that refinance. We had one higher but we were talking about 5 point something. Then after running back and looking over things, they actually lowered the interest even more, so they helped me save some money. I would recommend them to a friend.

The process was quick. From the first call to signing the final paperwork.

Nationstar Mortgage has made the modification process near impossible to complete. After fourteen months, four applications (one over the phone and three submitted online) it is beyond frustrating as a homeowner to fathom why a federally mandated program is so hard to implement. I am also extremely dissatisfied with the time it takes for my loan specialist to contact or update me. I have a better chance of reaching him on the general phone line than through his direct number.

From start to finish our refi with Nationstar was exceptionally smooth going. Courteous and efficient people all the time. Thank you Nationstar!

The refi process was good, but at some point there was kind of a confusion with the girl that was actually closing the loan. With her, I got in a little bit of uncomfortable situation because she was telling me things different than the person that initiated the loan. But in the end everything worked out okay. My intention is to be able to refinance and to consolidate my debt with the house and lower the interest as much as possible. Nationstar helped me a lot.

We used Nationstar and Greenlight Loans to refinance a mortgage we already had with Nationstar. They were professional and responsive. I would highly recommend them to anyone looking to refinance or purchase a home. Very happy!

First thing is to let the Lenders know what loan is available to them and if they are qualified for these different loans (good interest rate, no down payment, etc.) -- right off the bat!! Tell them what would possibly hold up the loan (bad credit, having an Equity Loan on the property with another Bank (like I have) or anything else!!)