Mr. Cooper Reviews

I'm happy with Nationstar. Their reps kept in close contact through email and phone call to make sure everything was going fine. They were very fast and didn't waste a lot of time. They were able to lower the interest rate and I've saved a lot of money,

Very fast, very friendly and informative about the process. I always got a quick response to all my emails. Working with Cynthia and Amy was a very pleasant experience and I wish them much success.

Just a short note of thanks. This was my second refinance with Nationstar/Greenlight. The first one went absolutely fine with zero negative experiences. This second refinance handled by Daniel ** as my loan officer and Gail ** as my closing coordinator went even better. I'm not use to having my phone calls answered immediately, nor having my emails answered immediately these days. The service from Dan and Gail was beyond my expectations. Both were always available, courteous, and never hesitated to provide me with an accurate and acceptable answer to my questions and inquiries. Simply put - a job well done by Dan and Gail.

We had a great experience with Nationstar. Everyone there was very nice and very helpful. Thanks!

Very positive process, with all questions answered promptly. We were able to work through the procedure painlessly and efficiently. Most of the effort could be done on-line. The rate I received was the most competitive I found, after an exhaustive search. Would recommend Nationstar to friends and family.

All agents were professional and courteous throughout the entire Refinance process. I was kept well informed with all my questions answered in a manner that I could understand. I felt very comfortable and was kept abreast of all information. All agents were very knowledgeable.

Super quick refinancing. They kept us inform about everything.

I knew that my loan was going higher because of my non-fixed interest rate and I wanted to see if there was an option to lower my payment. Nationstar offered me a good rate and I'm thankful they were able to lower my payment. They were all very professional and I appreciate their support.

I can't say enough good things about my two contacts at Nationstar, Edgar **, Mortgage Professional and Dena **, Loan Processor. Edgar had all the answers when I needed them, never pressured or rushed me and always called back promptly...unheard of these days. As soon as I accepted the offer, Dena took over and swiftly guided me through the approval process. She was very attentive and friendly at all times. I don't think she went home because I would hear from her early/late in the day and on weekends. When my frustration with the underwriter (reason for the deducted star) began to rise, she stepped in and was my advocate. Finally, intervened and got a manager to approve the loan. If your experience isn't as good, get a manager to make it right. Judging from the other reviews, it doesn't seem like my experience is unusual.

Sales staff lied and were deceitful in explanation of verbal terms. Told no out of pocket cost. Wrong - closing, misc fees, and signing cost were all out of pocket either upfront or buried in the paperwork. My error for trusting staff responses. I elected to keep the ball rolling because of all the time I had invested and the pay back would happen over time. If anyone ask me about Nationstar the response will not be good.

Your company was able to get me out of a 30 year mortgage & into a 15 year one. Other companies were unable to do that.

We started the Deed in Lieu process four years ago, 9/2012, after a house fire. Bank of America started the process, but it was transferred to Nationstar. An account rep named Jesse was working on the process. I thought it was done when they paid me $2000. It's still not done and now they say there is no record of a Deed in lieu case ever being opened. I have called several times to see what the problem is. I have been told that they will call me back, or a supervisor is reviewing it. I want this to be done. I am considering calling the FTC and the Attorney General, as well as seeking a local attorney.

We purchased our home through someone else and Nationstar bought our mortgage. Then we heard that Obama had a plan that would go out this year and we wanted to go down from a 30-year mortgage to a 15-year one. We did the refinance and everything we did was excellent. The gentleman from Nationstar who we dealt with was very professional. He showed interest in what we needed and he tried to make it work to what we felt was gonna suit us best. It took a lot of time to make sure that we understood what we were doing as far as the interest rate and how a 15-year versus a 10-year term would work out but we had an excellent experience with Nationstar. I like being able to know that when we get to retire, our house would have been paid off.

Made the whole process as easy as possible.

I worked with Francisco ** and Jason ** on my refinance and they both did a wonderful job. They explained the process thoroughly, answered any additional I had and followed up on emails in a very timely manner. I have no regrets about the process and now I actually wish I had done it sooner! Thanks again guys!

The process was so smooth. Kyle ** and Jason ** were very professional and always available. We were even able to close while out of state and on vacation. This was a great experience that left me and my family very satisfied that we were able to find a great team to help us in our search for a great loan.

Nationstar bought the loan that I had previously on the house. I then refinanced with them because I was paying way more than I needed to. Everything went pretty smooth and fast. Nationstar lowered my payments.

I recently do a refinance on my house due to my husband's passing. Nationstar's people were courteous but I don't feel as though they have me the best rates. I'm at 4.5 and before I had a harp loan at 3.2 and the rate was due to go up in 2017. While I never really got a clear picture of why that was happening I felt presided to refinance as soon as possible. I'm on a fixed budget now and have limited resources... Bottom line with the rates so low I feel as though they could have gone lower... But they said I should refinance again around Oct. or Nov. if the rates are lower... But if I do that I'd owe more due to the fees they add on which are around $5,000.00 dollars each time. I don't understand that either since I've had my loan with them for over 5 yrs. Now I'm not well educated in the mortgage business but it just doesn't seem right to me. I hope this helps.

Fast, accurate, no hitches, simply done - thank you.

I am very satisfied with the customer service I received while refinancing my home mortgage. They were always ready to answer any questions and got be the best rate I could have in a short period of time. I definitely recommend them. The website is also very user friendly.

My existing mortgage was transferred over to Nationstar Mortgage. I was aware that mortgage rates were very low and I also heard rumors of when they will start going up. Nationstar Mortgage had been sending out some information and I made a phone call to them. Because I was an existing customer, they were able to help me out even more with regard to my refinance.

I just I want to say I'm really happy with the job of National Mortgage. It's special with Ms. Olivia and Keven. They provide amazing job and the old folks do their best to help you. Amazing people. I'm very happy with the job. Thank you very much for all your great work.

Nationstar was my mortgage company and I refinanced with them because of the lower interest rate available. They have very good reps and the refinancing I did with them shortened the term of my loan.

I wanted to lower the interest rate and Nationstar has been pretty fair. It was going to be an easy change since I was already with them and I've never made a late payment to them ever. Although we had a couple of hitches, they took care of it. Now, my payments are lower.

Fantastic and great customer service from start to finish. I would highly recommend this company.

Things went okay, not much helpful communication. Assume loan went through as we did sign papers. No one told us we were done. Request to sign paperwork several times seemed a bit redundant. Fees were higher than expected, but not outrageous.

Bank of America may have sold my loan to National Mortgage which is now my mortgage company. Awesome experience with the mortgage professionals! I was initially dreading the whole process and had reservations about refinancing. I was about to refinance previously on two different occasions. First was with Nationstar but it was starting to get tense with whoever mortgage person I was dealing with initially, so I backed out. I got another letter in the mail and I decided to try it again. This time it was good, easy, and effortless. It happened so quickly and I kept waiting for them to call me and tell me, "We need some more paperwork, we need this, we need this, we need that..." We haven't even paid our first mortgage but our interest rate went down considerably. We had a 6-point-odd and now we have a 1.5. My mortgage is now lower because they had jumped considerably. It really pumped me to go ahead and try it this time.

Our house was financed with Bank of America, who we were very happy with and sold our loan to NationStar Mortgage. We have been unhappy with NationStar Mortgage since day one. Our bills never come in on time and we have to send in the payment early without voucher because they can never mail it out on time. If we wait for the vouchers, our payment is already late. We have called repeatedly about this and they seem to not care. A few months ago, we received a notification in the mail about our escrow shortage. With this letter, it said you can leave existing payments as is if paid in full so your house payment would remain the same. So we paid payment in full to leave our payments the same.

I was very lucky to have god sent people. My interest rate went down from 8% to 4%. Mr. ** informed me step what is going on. I am very happy to have my mortgage by Nationstar. Thanks.

The entire process of the refinance was pain-free. Justin ** was our contact person and he was very nice and easy to speak to. Wish we had done the refinance sooner!

Everything was smooth during the refinancing process. Nationstar's reps informed me well and answered all the questions I had. I didn't do much of anything because they walked me through the whole thing and my mortgage went down a little bit.

An amazingly non-stressful experience from start to finish! We were so pleasantly surprised as past experience with mortgages were much more stressful. Everything went exactly as stated and everyone we worked with through the entire process was available to us immediately if we had questions. Definitely have recommended to anyone we know needing this type of service. We are so glad our home loan is with Nationstar!

I was with another bank who sold my loan to Nationstar a few years back. I was upset, worried and after reading some reviews about Nationstar, concerned that everything was going to be ruined. It wasn't so. Everything was smooth and had no issues. This year I have been 'hounded' about refinancing my home, since I had a good record with Nationstar. I wasn't interested, but ended up giving in and at least answered the email that came. Figured it would stop them. Adam ** was who I made contact with, and it was wonderful. He explained how the process would work, made it work for my situation, didn't just say "well, you don't fit the parameters, we're done." NO he did research, talked with others in the office and came back with a solution that fit my needs and my life. Thank you to both Adam and Ivy who made this smooth and pleasant.

Nationstar took over our loan a while back when we were with Countrywide. They sent out the letter about refinancing and I called and checked it out. Their reps were really nice and I have less years after refinancing my loan. It was a good experience and fast.

Yes, I would recommend to a friend. Experience was excellent.

From start to finish, absolutely every aspect of my dealings with Nationstar was superb. They have great customer service, and their entire operation is far more efficient than some other mortgage companies I have worked with over the years. I would highly recommend Nationstar to anyone interested in refinancing.

Couldn't give loan promised, terms kept changing (rates, term, money to close) refi took almost 6 months start to finish. After original terms were agreed to I cancelled the refi I was about to close on with another company. Signed at least 6 initial disclosures with terms.

Extremely professional, knowledgeable, and thorough. They made the process easy and relatively quick.

Very great service.

Most of the time that I spoke with one of the representatives from Nationstar I was upset because they would not answer my questions directly. They usually did not know the answers when they said they would research it and call me back. They usually did not call. I would then call them and leave a message because I could not reach them directly but they did not return my calls and answer my questions. The same thing happened with email communication back and forth. I got the general sense that there were too many Asians and escrow people and Underwriters involved in my refinance.

Great experience, an amazing staff, very easy process. I highly recommend Nationstar Mortgage. Thank you!

The loan process was good and everyone was helpful and professional in completing the loan. There are way too many surveys and emails after the loan.

We were trying to get lower payments on our mortgage and our experience with Nationstar has been very good. We have two loans with them and Joan who is one of their reps was very good and very helpful.

After months and months of asking the same questions 10 different ways and not working to get me what I was entitled to in a timely manner you finally gave me a 3.75% 30 year fixed rate along with $4500 in up-front costs. Now I see there is a VA loan for 3.25%, 30 years fixed with Sovereign Lending out of Costa Mesa Ca., with no up front costs. Why didn't you guys do me right and offer me this without my having to go on an explorer's expedition.

I had a mortgage with Nationstar and refinanced it through them. They gave me a lower interest rate. Everything's perfect and they were excellent.

Great experience. All personnel were very very helpful. Made me feel like I was their only customer. Made entire process very painless.

I've been with Nationstar for a while. My loan was good for refinancing and their interest rate was good so I refinanced with Nationstar too. The process went pretty well this time - I read reviews and some of them weren't really good. I talked to one of their representatives and he promised me that it wouldn't be that bad. It did turned out being okay, the process took a week, which was quicker than I thought it would be. It was a great experience.

On the whole my experience was good. The only problem I had was getting call backs or emails from Jason **. I am still waiting for a call back now. I realize he is busy with many customers but leaving a current customer hanging to get new customers seems like a lapse in serving ALL customers to the best of his ability. The other two people I dealt with were very helpful.

I haven't started refinancing yet but Nationstar gave me the simple steps about it. Everything was good. I'd recommend them.

When my mortgage was sold to Nationstar, about 10 years ago, I was a little nervous, but I have had nothing but great service and help from them when I needed it. When we were going through a tough time 4-5 years ago, they did a remodification which helped us tremendously and just recently refinanced to get our interest rate down, and it has been a very easy and great experience. I would wholeheartedly recommend Nationstar to anyone.

Nationstar refinance process was outstanding. They were professional and processed the entire refinance within 2 weeks. All mortgage financiers should take a lesson from them.

People need to understand the facts you give them and NOT assume they know as it caused misinformation and delays in getting my loan refinanced.

I am very pleased with how quick and easy my refinance went. Each employee I spoke with was professional and courteous. My experience was exceptional.

My loan was transferred to NationStar which has a very good process for refinancing. I'll have a lower mortgage with them. The mortgage professionals explained everything, especially all the sheets I had to sign and were very helpful in answering all of my questions. If I called, they got right back in touch with me and kept the emails coming to let me know what the status of my refinance was.

Everyone was courteous, professional and prompt in the dealings I had with them. Process was smooth and efficient. I couldn't be more pleased with the refinance and overall service I have had with them. I have and will recommend them to friends.

Everyone was nice and the process of refinancing was simple and completed as planned.

Nationstar took an automatic draft from my account that should not have come out. I called the first day after and was promised a refund in 24-48 hours. I called on Thursday and did not see the refund by the weekend so assumed that it might be because of the weekend. Called again on Monday and was put on hold repeatedly and told that a request was submitted but nothing had been decided on it and that a refund would take up to 30 days! When I informed the person I had been told 24-48 hours on Thursday she advised that I would receive an email communication from her manager and a call inside 24 hours to update me. No call or email, called again Tuesday and was told again that it would take 30 days and that the request had been denied earlier that day. When demanding to speak with a manager I was repeatedly placed on hold and after 57 minutes of holding was hung up on by the representative from Nationstar.

Nationstar is awesome. Refinancing with them was pretty much cut-and-dried on what I expected it to be.

I like to know as much of the details as possible. With mortgage applications, I wish it were easier to know exactly where every dollar needed in your closing costs is going, etc. I was able to see that after the fact in reviewing all the documents received post closing. I would have liked to have been able to get confirmation on all that sooner. Having said that, it was a good process and everyone I worked with was great.

I refinanced my loan with Nationstar and found it to be a surprisingly easy experience. The representatives were responsive, knowledgeable and accurate in their descriptions.

Nationstar Mortgage held my original mortgage so I figured it's extremely easy to refinance with them since they already had the bulk of information needed. I also heard about the HARP program and figured it's worth a shot. I got lots of emails from them. They were very informative and kept me in the loop about what was going on which was a pleasant change because I don’t always get that in my work life. I didn’t want to go in blind so I asked lots of questions and they always had an answer for me. They explained the whole process to me. Refinancing dropped the interest rate.

Great service. Easy to navigate process. Knowledgeable people who made it easy for me from start to finish.

I was able to close on my loan in about 3 weeks. The representatives that were helping me were always following up and making sure I was receiving all of the communications. Great experience all around. Even the closing was a breeze.

Nationstar's reps have appropriately guided me with my options and my interactions with them were pleasant during my refinancing. It was a satisfactory experience.

Refinance was a very easy and smooth process.

I was finally able to refinance my 1st mortgage. Nationstar was awesome. They knew exactly what they were doing and very patient with me. The closing title came to my home. My experience was very easy, and pain free. I would highly recommend this company for any of your home owning finance needs.

I'm a good customer and I pay on time so Nationstar gave me this deal to save some money and I am saving on my payment about $100-$150. Their rep was very good, honest, straightforward and patient while discussing my refinancing options and I really liked him. I'm retired and on a budget, so the lower payment has helped me to use that money for food or something else.

I appreciated the service of Daniel **. His help in securing me a refinance through Nationwide/Greenlight loans is appreciated. I found him to be helpful, professional and quick to respond to phone calls or emails. He did a great job.

I had other options but I've already dealt with Nationstar and had spoken to a gentleman, although nothing followed through. I then got in touch with Amanda who was more than helpful and made things 10 times easier than the first person. It was a nice, tailored process. I got lower interest.

I had a very positive experience with Nationstar Mortgage! Daymond and Alex were very professional and they made the process very easy! I would highly recommend Nationstar and would gladly use their services for any future mortgage needs I may have.

I worked with Robert **. He was awesome. He walked me through everything step by step. Explained everything he needed, what I needed to do in detail. He did not make me feel stupid when I asked questions. He is a keeper. I would recommend him to anyone who needs to refinance. Please put this in his file for review. He was the best. Thank you for a awesome experience.

Process was very convenient but as usual, convenience comes at a cost... was lead to believe shorter term loan but ended taking my loan back to original 30 years. This was a QUICK FIX to my finances but in long run, I'm back to where I started with a tiny bit lower monthly payment.

I refinanced with Nationstar and the whole process was quick. They are highly efficient. I went through the whole thing in less than two weeks. I was really surprised. Their mortgage professionals, Allen and Debra, are fantastic. They were very attentive and if I had a question, they just answered it right away. Usually when you refinance, you get like one month off of not having to pay the mortgage but Debra was able to get me two months off. That was a really great benefit.

From the beginning of my loan process the loan representative was very knowledgeable and helpful. I also spoke with the closing representative that was nice and knowledgeable. I would recommend Green Light.

We didn’t owe very much left on the house, but I thought that I was paying interest that I didn’t really need to be paying so I refinanced with Nationstar. They are my mortgage company and I stayed with them for the convenience. They already knew me and it minimized the amount of stuff that they wanted. Their reps were very responsive and got back to me at emails very quickly. The whole process went smoothly. I've been through another mortgage company at a different house and they were much pickier. Overall, the experience was very efficient. Nationstar only asked for the information they needed and it was much quicker than I thought it would be.

Greg just refinanced with Nationstar because his interest rate was so high, which should have been done years ago but never was. The first attempt was not very good. We went all the way up to closing and then they told us it wasn’t going to close and didn’t tell us why. We couldn't get a hold of the person that we talked to any more and they wouldn’t call us back. Six months later, I decided to give it a try one more time and had a completely different experience with the new person that we talked to. They've been very helpful and since refinancing, we've been getting an almost $300 payment less than what it was.

I wanted to refinance my home to save a few dollars. I contacted my mortgage company and spoke to Ashley **. What a professional individual. He streamlined my VA loan, dropped the interest rate from 6% to 3.85, dropped 2 years off the mortgage and 50 dollars off the monthly payment. When his job was finished he pass on to Nikki **. This lady is the epitome of customer service. I must have ask her a 100 questions and she never wavered. I'm still waiting for the final product to come together but if it anything like my past experience with these two phenomenal it will be a breeze. Thank you two so much for your assistance.

I am on hold right now with Nationstar Mortgage and been trying to resolve this for over 2 hours! My monthly mortgage premiums of $4,614.37 that include principal, interest and some amount for escrow toward yearly property taxes were always paid automatically on time from my bank account. As before $4,614.37 was paid on June 1, 2016, but on June 6 I received an e-mail from Nationstar Mortgage that payment was not received. I checked my bank - payment did go out as always to same beneficiary as always.

I was with Nationstar for three years and then I refinanced with them to lower the interest and monthly payments. Their mortgage professionals were friendly. They answered my questions and were fast. My interest rate was up to 5.0, and they lowered it to 4.0 after the refi. I also owe 21 and a half years, then they dropped it to 20 years. It went down so I'm happy.

I have a phobia about going to the dentist but I would go to the dentist 30 times before wanting to go through the mortgage process. It was a hellish experience. Everybody blames the underwriter for everything - he wants this and that again. They always make it where you wind up wanting to just pull out and say, "To hell with it" halfway through. Speaking with other people, this has been a lot of people's experience. It's asking for the same documents three or four times and filling out an application again because the 45-day period lapsed.

My mom already had a mortgage with Nationstar for the past 12 years. We needed to refinance because the 10-year interest-free special expired and the interest was obviously adjustable and going up. I tried to convince her that we needed to refinance, but she didn't want to. She finally agreed to refinance with Nationstar because she was more familiar with it. Their reps were all nice and very professional. Refinancing has lowered our monthly payment, although we probably could have gotten a much lower rate elsewhere.

We had a simple experience with Nationstar Mortgage. It was so easy and quick. We didn’t have to leave our home because they brought somebody in to do the signing here. However, I wish I could refinance my home I'm in. They're too picky. Other than that, they were excellent to work with.

The loan that I had before was through Cenlar, and Cenlar sold the loan to Nationstar. Nationstar was servicing my old loan that I refinanced. I also used Greenlight and I refinanced it just recently, and Nationstar is still servicing that one. It seemed awful easy to just stay with them. Their mortgage reps are very good. Everyone I dealt with was very friendly and professional. I got a lot better interest rate and so I'm paying down much more principal each month than I was before. It was pretty much as I expected. I expect a fairly high standard anytime I deal with people, so if I don’t have any complaints, it's a good compliment. It went very smooth.

The following people were very helpful and responsive: Nikki ** and Daniel **. Easy process getting the refi done. Thanks.

My experience with Nationstar Mortgage was the best. Their mortgage professional was amazing. She guided me through everything. She went on vacation, came back, then started it all back with me. The guidance I received was 100% perfect and I have had freedom since I refinanced with them.

The financial officers/brokers are very helpful and courteous. The processing is quick and speedy. Love it.

As I type this review, I am livid! I had one bank for 17 years after we built our house. Then one day I get a letter saying they no longer back Fannie Mae mortgages and our mortgage has to be given to this company Nationstar. I never heard of them, I did not receive any paperwork from them when my first payment was due. I was getting nervous so I called them, they said everything would be fine and nothing negative would be reported to my credit. As I've come to find out, the ONLY way you can make a payment to them without being charged a fee (to make your own mortgage payment, they want to charge you unbelievable!!) is by an ACH withdrawal every month.

It made sense to stay with Nationstar Mortgage for our refi because I had an existing mortgage with them and they have always been fair to me. They expedited it and everything went smoothly. It was exceptional. I got what I needed. Everybody knew what they needed and they got me to the right people. I've had a lower interest rate, lower monthly payment, and no PMI.

I was looking to lower my interest rates, and my experience with Nationstar has been excellent. Their mortgage reps were very professional. Since refinancing with them, I've had lower payments and got extra money for it.

Used them to refinance my home. They were great, would use them again.

I was with Nationstar Mortgage before. They kept sending me letters stating I was available for a refi and that they could make things better, which they usually can't but they could this time. So I refinanced with them and it was easy. I didn’t have to jump through as many hoops. They brought the person out to my house to sign all the papers so I didn’t have to go anywhere to fill out the information. During the refinancing process, their reps called and sent emails. Everything was through eDoc and it was very easy. They gave me three or four different options. I thought very well and picked the one that I liked the best. I got one month without making a payment. The monthly payment has dropped, only by 50 bucks but that’s good. I was able to pull some cash out to pay down some other debt. Overall, it was a very pleasant experience. It was simple and they kept me in the loop at all times.

We had a very easy transaction with your staff. They were each very easy to talk with.

From start to finish, my experience with Nationstar was quick and easy.

My refi process began in December. My HARP refi had been processed through the incorrect program and was denied; but my loan officer never communicated that with me. Repeatedly I was told it was being held up for one item or another. It wasn't until 3 months later that I discovered the problem and was able to restart the process. Again, I experienced communication problems, which resulted in my paperwork being sent to the incorrect title company, as well as in delays in closing.

Very friendly and easy people to work with. Definitely will recommend.

I’m really happy with Nationstar. Everything was really fast and good and they didn’t ask me for so much paperwork. Their reps also gave me their number. They were calling me frequently during the process. I only have five years left on my house and my payment of $1,000 is pretty good.

I would recommend Nationstar Mortgage to a friend for their mortgage needs. I had a smooth experience with my loan, and the people at Nationstar were there to make it a successful process. Five stars.

I did a refinance with Nationstar as it seemed like a better deal. I had a good experience with their mortgage professionals and was very satisfied with the guidance I have received. Nationstar was able to lower my payments. I'm a happy customer.

I had my original loan with another bank and they sold it off to Nationstar. They then sent me a letter about refinancing and it was something I had thought about for a while to lower my rate, which was pretty high. The mortgage people were good. The first guy was Patrick and he was awesome. The guidance was clear and straightforward. The process was real easy to do with the e-filing. Anything that changed, I was called right away or emailed to let me know. Nationstar got me a better rate and shaved five to six years off my loan. My monthly payment went up $20 but the years went down to 15.

We had a very good and non-stress experience in refinancing our loan. The loan officers that helped us were helpful and direct to the point.

Refinancing my loan with Nationstar went pretty good and I didn't have any problems. They were able to lower my monthly payments. I'd recommend them.

Good overall service and costs were reasonable. I simply refinanced existing balance to a 15-yr note. It worked well for me and the NationStar agents were professional and easy to work with.

My old mortgage company sold my loan to Nationstar. Nationstar sent me a letter about refinancing my mortgage and gave me a good offer. The two gentlemen that I dealt with were excellent. Nationstar even sent people to my job to take care of all the paperwork so I didn’t have to be bothered to leave work, which was great. I haven’t had any problems. The highlight of my experience was the percentage offer. I went from a 30-year loan to a 15. Right now, everything that Nationstar said will happen is happening, where I don’t pay a particular month. I have the payment set up where they'll take it out of my account on a bi-weekly basis and it will start in July.

It was an easy experience just time consuming like most home loans. Jason (my contact) was very helpful.

Please let it be known that my experience with Greenlight Loans personnel were very professional and was very knowledgeable in getting my loan refi. I would recommend my friends and family members to seek their advice and get a loan through Greenlight company. Mr. ** and Ms. ** were very helpful. Thanks again.

I already had a mortgage through Nationstar and getting a better interest rate led me to refinance it. Their mortgage professionals explained everything, but when I saw the $1,000.00 figure and questioned them about it, I was told it will go away in the final analysis of figures. It went down, but it didn’t go away. I was a little frustrated that I had to bring $800 to the table for closing because I was told that there would be no closing cost. So, that was a little bit frustrating. Nevertheless, I like the part where they had a notary come to my office and explain all the paperwork. Since refinancing with Nationstar, my monthly payment is less.

I would have liked the 3.5% since on the others banks had it at the moment I DID the refinance.

Accurate. Very fast. I have been with Nationstar since 2010. Great company.

They were very knowledgeable and courteous. They kept me informed of any and all transactions. Would recommend to a friend.

However, there are online billing issues. Nevertheless, I had lower payments since my loan was refinanced with Nationstar.

I just wanted to share my experience with Toy ** and Anthony. These people were excellent in communicating the entire loan process to me. Toy would always keep me ahead of what the underwriters may ask for. Anthony kept me updated with the best interest rates and other details that were important. These are great people in this business and I have already given them a referral to help a lady with whom I work with. I guess the underwriters were really busy with other loans, because I had to keep updating some of my paperwork, but hey, it's now over and I'm very happy! Thanks to all of the cool people that made this possible. Take care and God bless.

Everybody I worked with there was very professional.

Yes, we are very happy with our experience. The staff was very helpful and email the documents right away. The closing was smooth and the documents were correct. I would highly recommend this company for mortgages.

My mortgage was sold to Nationstar Mortgage. I decided to refinance with them because they already know me. Everything went smooth from the beginning to the very end. They were very thorough and they kept me informed about everything. Although the monthly payment went down lower, the interest rate did not, but it will. Overall, it's going to be fine.

We recently refinanced our existing mortgage with Nationstar Mortgage. Everything was so simple! I was really surprised at how smoothly and timely everything went! Most of it was handled by email and a couple of phone calls. Even the closing was scheduled at our convenience in our own home!

Nationstar was awesome. The mortgage professionals were very professional and timely. The lady who took care of our loan, as well as the lady who came out to the house to do the closing fee, were very nice. The whole process was good and it went very quickly. I wasn’t nervous. We were informed on everything and knew what to expect. Refinancing with Nationstar lowered my interest rate and my monthly payment.

Wendy ** was exception. She did everything that she could to help me in securing a fair deal.

I recently got a refinancing with Nationstar Mortgage because the rates had been going down and thought that it is a good opportunity to take advantage and save some money. I got them because I've been with them and had nothing but good experience and they already hold the loan so it was was very convenient for me. I reached out to one other company, but they were not as responsive. The first mortgage professional I spoke with, Kim, was wonderful. He was excellent, very knowledgeable, punctual, and efficient. And the second guy, Anton, was also great. He got me the paperwork, turned it around, gave it back, and did everything electronically. It was very seamless. They make it effortless. With my Nationstar refinancing, my percentage dropped a bit and then I saved some money monthly.

Worked online and telephone for an efficient, easy, process that took very little of my time. Two gentlemen I worked with were professional, knowledgeable and courteous.

My other mortgage company transferred me to Nationstar. My husband passed away and I wanted to lower payment for my mortgage if at all possible so I inquired about refinancing. When discussing my options, their reps explained everything and sent an attorney for the closing. My experience has been wonderful and it's the easiest thing I've done. Nationstar was able to lower both my interest rate and monthly payment by $300.

Overall, smooth and straightforward process. Every documentation had been done on computer; which was very good but very confusing at that time - too many similar documents to review and sign. Also, there were two reps; one from Greenlight and another from Nationstar - both communicated with me and confusing too. An expected matter which was never disclosed until almost last step, I had to specifically ask "how much is the fee?" Surprisingly, within the same mortgage company refinancing, the fee was considerably expensive.

My parents use to be with another mortgage company but they were switched to Nationstar Mortgage. But since then being with them they tried to refinance. They're a bank but was told that Nationstar didn't have their title but they're just taking payments. So that really didn't make sense. So then I helped them fill out paperwork to modify their payment so they could get their payments lower and back current. So they said they received the paperwork but my parents still haven't heard anything. Then today a man show up saying that he was coming to lock their mobile home up and cut the grass because the property suppose to be vacant. So they don't have the title so my parents can refinance but they have the power to lock up something. They have been trying so hard to keep and get refinanced or modified. Not understanding. Very confused.

Nationstar was my previous lender. I received a mailer from them so I inquired about refinancing my old mortgage. Compared to other mortgage companies, they’re great and their customer service is great too. Their rep was excellent and very thorough during the process. She explained everything and did her best to help me out. Since refinancing, I had a more stable rate and it's probably the best thing.

Nationstar and Greenlight Home Loans helped me to finally qualify for refinancing my home which was upside down due to the housing market. I received a lower interest rate therefore, my mortgage payment is surprising low. I am so grateful to them. Thank You! Thank You! Thank You!

Overall an extremely easy and friendly process. Just get them what they ask for and you should not have any problems.

My experience with Nationstar has been perfect. To reduce the years and to lower my interest for my old mortgage, I looked into refinancing it and Nationstar's offer was a good deal. Their mortgage professionals answered all my questions and the process was super easy and fast.

We started the refinance process. After qualifying, things took a long time. Granted, we needed to satisfy the Bank's appraiser (Painting, crawl-space issues in porch) but took care of that within 10-12 days. The kicker was finally when they said that, because it had been more than 90 days, credit would need to be Re-pulled. Had things moved along a tad faster, the second Credit Report would not have been needed to be pulled. On the plus side, Japhen ** had a very nice friendly voice. Refinancing is hell to begin with, when one of your mortgages is about to double, triple or quadruple, so updates about What To Expect would have been great.

I have two loans with this company and both have been mishandled in servicing. Lender failed to advise me of payment changes even when I called in twice to make payments and was quoted the old payment amount both times. Subsequently they billed me large lump sums and report 6 and 8 rolling late payments subsequently even tho I was reassured on three separate calls that there would be no negative reporting since I had never been advised of the payment changes. There is currently pending litigation to force lender to correct this situation.

Nationstar offered a very good package for refinancing. Their reps were very helpful, friendly, and they really went the extra mile for me. They were very explanatory when discussing my refinance options. Since then, we're saving money on the monthly payment.

I refinanced my mortgage through Nationstar and couldn't be happier. Our interest rate dropped as did our monthly payments. The folks who helped us were always friendly, courteous, and helpful. Thank you Nationstar.

Nationstar has people who are the best at what they do. Whatever they told me would happen and how the process would work, is how it happened! No surprises, just the truth and in excellent time. Nice and kind people who treat you like you meant everything to them. I would recommend them to everybody.

Said a refi with Nationstar was handled very fast and friendly. Took two weeks. Wow it was great.

The agents we worked with were very efficient and always returned calls and answered questions immediately. The paperwork needed from us was handled very well. (In the past I have had to re-fax items). As soon as the phone call to refinance was made to us, wow it all happened very fast!

My original loan was with Nationstar and I didn't think about another mortgage company to do the refinancing because it was so easy to stay with them. During the refinance, their rep was helpful, gave me a lot of different options and was quick to communicate through email. It was a very simple process and everything was done online. It was a wonderful experience.

Everyone involved kept us up to date in what we needed and always kept in touch. It was a good experience.

They made the refinancing of our home as easy as 123! Very happy with the whole process.

I wanted to lower my interest rate so I reached out to Nationstar. Their reps were friendly and knowledgeable. They told me about the product, what was available and what my options were. We eventually closed the deal and they were able to lower my interest rate. It was a quick and easy experience.

The closing process was very nice. I did not have to miss work or anything.

Loan denied. Very good history with Bank of America and good credit score - payments and very good home equity...

Nationstar did a great job on our refinance. My only problem is having to talk with someone in India or wherever they are when I have a question. I would like to speak with a representative in the United States whom I can fully understand.

I refinanced my loan with Nationstar because I was exhausted over notifications that I'm eligible for a lower rate. I thought, maybe this way, I will finally get off of the distribution list so that I don't get these every single week. The first mortgage professional that I dealt with was extremely painful, to the point that I did not even want to continue and there were extensive notes that pretty much said, "Look, this is the way it is. Take it or leave it, we really don't care." I was really put over a barrel. The credit rating had already been impacted.

Thank you for the ability to save money by lowering our interest rate.

Loan service was excellent.

We had a HARP loan and didn't want the interest rate to go up so we refinanced. Other than the initial phone call, most of our interactions with Nationstar were done by email and it was great as they were very helpful.

Nationstar Mortgage was excellent. I couldn’t ask for better people to deal with. I already had a mortgage with them and I refinanced. I talked to them and told them what my plans were. They were glad to help me out with anything that I wanted to do. They gave me some examples of what I could and could not do. I was grateful that I didn’t have to look anywhere else for what I was planning to do.

I was happy with my refinance experience. The two individuals that worked with me were nice and always willing to answer my questions. They made me feel comfortable to call and ask questions.

I had a mortgage with another company when I first purchased my home. Nationstar became my loan provider shortly thereafter and I just was able to refinance my mortgage through them for a better rate. The process was relatively simple and each person I encountered along the paperwork path was great to work with and very helpful.

Someone from Nationstar called me and it ended up being a better deal with better percentage rate and less years on our paying back. I was able to skip a month paying my mortgage so I could take a breath and that's always nice. It was a quick process.

My experience with Greenlight was extremely professional and prompt. Both agents that assisted me went above and beyond their realm to help me. I was very satisfied with the whole experience.

I had been thinking about doing a refinance for some time before I got the call from the Nationstar agent regarding the advisability of applying for one. My agent was courteous and very helpful through the whole process. The next persons I talked to guided me through the forms and expedited the entire experience. I don't know how to show my appreciation to all the people who helped me through this endeavor except to say "Thank you."