Mr. Cooper Reviews

The refinance with Nationstar was fine. The regular customer service, if you can't handle it online, you can die in line waiting on somebody to talk to you. Customer service is slow but I've never had any major problem. And they were able to lower my payment.

Nationstar gave me a great rate on a refi loan for my home. They were able to set up signings with me and my wife even though I was on the opposite side of the country at the time. Process was fairly smooth and pretty timely. I would recommend Nationstar.

I worked with ** and ** recently. They were so helpful and always there when I had a question and would get back to me quickly. I felt really confident knowing that ** and ** were there for me and very professional.

I'm a renter for this property and was offered a cash-for-keys and I accepted. I took off of work for 4 days to remove everything from the property, and start cleaning the place up and get ready to turn over the keys. 4 days before we're supposed to turn in everything it got cancelled and I haven't heard anything from Nationstar or solutionstar. I went above and beyond what they want. I even wrote letters to them and telling them everything but not 1 person has contacted me. I hope someone sees this and they make contact with me soon.

Refinancing with Nationstar was pretty good, smooth and straightforward. Communication was fine. Getting hold of somebody wasn't difficult.

I thought the process went very well and extremely quick.

Very unreasonable amount of time to refi. Numbers kept changing for closing costs, to our disadvantage.

Nationstar Mortgage has been my mortgage company for 9 years. I had received an invitation to refinance, and I definitely wanted to do that because my interest was a little high. It was very nice to get that down. The mortgage professionals were awesome. They were very helpful and very knowledgeable. I dropped my payment almost $400 a month so I would definitely recommend them to a friend.

All employees with whom I had contact with were exceptionally knowledgeable. They communicated well every step of the way. The follow through was amazing. The experience was unbelievable. I would recommend them to anyone.

Thanks to **, Loan Officer for excellent customer service. He was very informative, phone calls were returned within minutes, never too busy to assist which showed that he cared about his client, and caring is very IMPORTANT!

I was terrified refinancing. I had no idea what I was doing, and these people were wonderful. They answered all my questions very professionally. And they made me feel comfortable. I know if I had any question they would help me.

When my husband and I chose to refinance our mortgage through Nationstar, we had multiple issues with communication. Several times we were asked for information that had already been given - to the same person. We were also asked for things such as bank statements without an explanation as to why they were needed. When I asked someone why they needed these things, they fumbles over the answer and had to get the information from someone else. I did not get the impression that the folks we worked with were very organized or really understood what they were doing. On top of that, we were told multiple times, by representatives of Nationstar, not to make a payment for April but then received multiple phone calls FROM NATIONSTAR, telling us our account was past due! Overall it was a very disappointing experience in customer service.

I had loan agent that work very hard long with me. The agent was well inform with any questions I had for him. I will recommend Nationstar to anyone who is looking for a mortgage company.

Nationstar contacted us for refinancing and were very cooperative and helpful. We had some circumstances that were hard for them to deal with. We were teaching in Thailand at the time, and we had to communicate via Skype. That made it somewhat easier but we're back in the United States now. That added some complications that were not normal for every transaction. They told us our refinancing options. It was very accurate, very thorough, and they were very diligent. We’ve had the benefit of shortening the period of time refinancing our loan with them.

Although confusing at times I thought that all in all it went well!

Right from the beginning from applications (Nationstar) and Greenlight (approval) the two women I dealt with were wonderful. Both ** couldn't have been any more nicer and professional. I would recommend to anyone.

While it took longer than anticipated from December to May... but I was pleased with the outcome, and overall I will be saving $300 a month.

Was very happy with my two loan agents **. They made things so much easier refinance.

Started the loan process in January 2015, but didn't close till May 2015. Have $2,000+ in unused escrow supposed to come back to me. It has been 2 1/2 weeks and no sign of the escrow money. If I owed Nationstar $2,000 I would be hit with late fees and penalties.

Nationstar constantly calls and emails harassing about monthly payment prior to the late payment date. I receive multiple calls at the beginning of the month approximately one a day plus emails regarding mortgage payment. I even spoke to a representative once and said the payment was not late until the 16th and it was already scheduled thru my bill pay, and she insisted on wanting to take a payment over the phone! We completed a refi with them as well (Greenlight) and it was an absolute nightmare. Things were incorrect. We were told different things from different employees that were not on the same page. Took 3 months and docs were incorrect when notary came out. Such a horrible experience. Definitely not the company I would recommend or choose to go with ever again.

I was impressed by the professionalism of the people I worked with at GreenLight Loans, and their helpfulness in getting everything to work. I am still a bit upset that my final interest rate was higher than what was originally quoted, by more than a full percentage point. It did feel a bit like bait & switch.

** was an excellent mortgage broker.

It took over 3 months to close and fund the loan. Utterly ridiculous. People acted like they did not know what they were doing. I was asked for the same information more than once.

Loan officer changed term of mortgage without telling me. Closing costs were double what I was quoted, again never told me. Closing agent was unorganized and clueless. I had to sign the same papers three times. Closing took 3 months.

Great service and people. I recommend!!!

I am very satisfied with the refinancing except for the time it took to get this accomplished. Now I am wondering if your right hand knows what your left hand is doing. I arranged to have the payments automatically taken from my checking account and got a letter from you congratulating me for doing this. Then I got a letter stating that you were sending me a coupon book for the payments and that I would be responsible for sending in the payment monthly. I have always had automatic payments and have changed the amount with my bank and thought it was all set up. Next, it was my understanding that my homeowner's insurance would be paid by you, but I got billed for this also. Please tell me if I need the coupons and if you are going to pay the insurance in August when it is due.

I have had issue after issue with Nationstar. I have spoken to many different customer service reps and they have all been terrible (claim to add notes to my acct & never did, recommended I canceled mortgage payment & then I was penalized for it, supervisors promised to call me back & NEVER returned calls). If there was any way to change mortgage companies.. I WOULD!

I'm very unhappy on how long (4 months) it took to do my loan. It had to be signed twice. We had to make a house payment during the loan which we was suppose to have 2 free months not to pay. We had to pay a closing cost which we were told we didn't have to pay. We never got called back when the loan was actually done so we had no idea it was done. At 1st it started out good but after 4 months and having to do things over, and having to keep sending things in, and all the things we went thru, we weren't happy by the time it was over. My son is refinancing his home and advised him not to go thru you guys because of our bad experience with you.

The bank sold my loan to Nationstar Mortgage and was able to shorten our loan length, the biggest and the best benefit since refinancing with them. Plus, the Mortgage professionals were very professional, very helpful. I would recommend them to a friend.

I've been with Nationstar since 2009. So glad I've only had to speak to them twice -- once to get acct. #, 2nd to refinance. Says a lot... I never have to call or be bugged by a company. That's absolutely great service to me. One-and-done service is what I expect.

Closing Coordinator with Nationstar was inexperienced. My Cash out refi was underfunded. The Processing Manager did not return phone calls or respond to emails. It was not a great Mortgage Loan experience.

For months and months I have tried to work with Nationstar concerning a loan modification. Always the same response (when I was fortunate enough to get one which was not very often) "Your modification is in underwriting, we will let you know." Or, they would come back time and time again requesting the same paperwork that I had sent them SO many times! Months and months of lies, while telling me there was NO chance of going into foreclosure. Lies! A months after their latest lie I was served with foreclosure papers! This is after losing my husband. They have totally ruined my life!!!

The staff who assisted with the mortgage were very helpful. Only 1 concern -- How could there be a lien after all of the refinances completed with Nationstar in the past?

It went well at first with Nationstar. I was totally upfront that my next mortgage wasn't going to be taken out for the month of May. I kept checking to make sure there wasn't no order to put in for them to debit my bank account. They turned around and took the money out of the account. Until I checked my account on a Saturday - I called and left a message anyway even though I knew it was going to be closed. Then I called back and they said it could take 30 days to get the money back. I sent the request and show proof that it did come out of my checking account. They sent the check back except for $70, and they also sent me a check for $14,000 that was addressed to me but not made out to me.

My experience was great. Was scared to try to refinance because of credit rating. My worker was so helpful and explained everything step by step. My life style has improved because of my worker. Thank you very much.

** who helped with our refi was easy to deal with and I was able to reach her with questions. The process went very smooth.

I was dealing with Greenlight Loans and they made the process go so smoothly and easily. No hassle. I am a single homeowner and the process was unbelievably simple. I would rate them 15 on a scale of 10. They went above and beyond for me. Thank you Nationstar Mortgage and kudos to Greenlight Loans.

My mortgage was with Bank of America and it was acquired by Nationstar Mortgage. I have always made my payments automatic on the 1st and the 15th of each month. It was set up by BofA for free. Now I am trying to get it set up with Nationstar and they want to charge me a setup fee of $295.00 just to set it up and a $5.42 transaction fee. What a RIP-OFF. Four years I live in my house never late on my payment until now with this nightmare Mortgage CO. And the customer service manager that I spoke with OMG, very dissatisfy.

Nationstar bought out my mortgage from Freedom Mortgage a few years ago. During the transition the old mortgage took my last payment and never sent it to Nationstar making the account past due according to Nationstar. When I explained what happen Nationstar had the nerve to tell me I need to take it up with Freedom Mortgage. How does that make sense when you are now in control of my account? I am currently on trying to get a hold of Nationstar about my escrow overpayment and have been on hold for 18 minutes. Not to mention this is my third time calling about the escrow payment and every time I get thru they tell me they're sending the payment out, but I have yet to receive it and here it is June already. Oh great. Looks like they hung up on me after being on holding for 20 minutes.

From the beginning it seemed that there were too many people involved. I had received an email from someone looking for personal information about the loan process. There was no telling who it was on the email. Come to find out it was a division called a Greenlight. Then I would get all my info in in a timely manner and would always wait for answers. They would ask for updated info on a weekly basis (pay & W-2 Info as if they lost it??). The process on closing dates was absurd always changing and still looking for updated info from me. At the beginning I told them and was assured that I wouldn't have any out of pocket money. NOT TRUE. I was blindsided and had to pay. I have closed on refi loans before. This one was the worst. I could go on but I think you will understand how I was treated and how I feel about this company.

I just refinanced my home with Nationstar Mortgage through Greenlight Loans and was very impressed by the courtesy, professionalism, and competence of the staff all the way through the process. ** was my first contact who started the process and was able to lock me in with a very low interest rate. ** walked me through all the paperwork and over a few hurdles that always seem to crop up when applying for any mortgage. They were both wonderful to work with and made the process go smoothly and quickly. I would definitely recommend Nationstar and Greenlight loans.

The time to get back to me for a question I had was very good. All of my questions were answered. Every person I talked to was polite and fast with the answer.

Excellent communication with Nationstar representatives. They always informed me as to where they were at in the process of refinancing. I would definitely recommend them to others.

Nationstar makes a certain cable company and big bank look good. I have never had such a run around by any company before. Even after the close date and time was set; I got a phone call 14 hours before the closing telling me the close had to be put off. Nationstar was behind on getting other accounts funded due a someone overlooking those accounts. It had already been 7 weeks and I was told there was nothing wrong with my account. One time someone was off because of a death, no ones covers for them. Another time I was told one of the credit companies had a different birthday for me, but that never came up before. I was told it was in 3 different departments to be checked. It is their forms, it is their software, it is their people, but it takes that long to verify their paperwork??? Phone calls not returned when I was told they would be.

I stated to my loan processor several times over the course of refinancing my loan that I wanted to set up my payments on a bi-monthly basis. I was NEVER advised that Nationstar does not accept payments on a bi-monthly basis and that I would have to use a third party to accomplish this. This third party charges $299.00 to set this up and charges $5.00 per month to administer it. It is actually an "accelerated payment plan" where the payments are made every two weeks and thus an extra payment is made each year resulting in a faster loan payoff. I am very unhappy about all of this.

The mortgage company staff members do not listen, they hear what they want and they treat you the way they want to. You are at their mercy, I feel for anyone who must work with them. All of the agents have very lacking customer service skills. I can provide names and only spoke with 2 or three agents that seem to actually care over a two year period. I was lied to and told that my BONY mortgage was under review and as long as I made the next three months payments I would be approved for a modification. Then I got turned down due to "Default was not eminent."

Nationstar made my home refinance fast and easy. They gave me a great rate and thoroughly answered all of my questions. Greenlight Loans came to my home making the closing process very quick and convenient.

** is very knowledgeable in walking me through the refinancing options, very prompt in calling & emailing me back when I have questions. ** shows more support & assistance on the closing day.

I've had a real good experience with Nationstar. I just obtained a new loan and it was very, very fast to process. They're very efficient and outstanding.

The timing was excellent and staff very knowledgeable.

I have not had the best experience. I have been calling 10+ days and talking to customer service about getting my release of lien paperwork. Nobody has called me back. Every single person says they are going to escalate the issue and get me the paperwork, But one week later, I haven't received anything. I have sent emails, and still no call back. I lost $240 of my own money taking off work to be on the phone 7 different times in one day, waiting for the paperwork. The first person I talked to that day said she would email, and still nothing.

It was a great experience working with Nationstar. Very quick and easy to refinance with.

On June 4th I received a notice of delinquent taxes. I called Nationstar and got an auto-attendant request to email a scan of the notice. I did that and received no response. Today I am trying to resolve it again and for *seven* hours have tried to get someone on the phone to help me. I'm officially angry.

We hesitated refinancing because we thought the process would be so awful but to our surprise it was wonderful from beginning to end and we locked in a great rate and our payment went down by 15% a month.

Nationstar and Greenlight Loans worked with me closely to get a lower rate on my mortgage and the extra cash for home improvements I needed. Their assigned people on my application stayed on top of it and communicated what I needed to do to help. I would definitely recommend Nationstar Mortgage and Greenlight Loans to anyone looking for a new mortgage or a refinance. These companies are interested in the customer and it shows.

I am very pleased with the refinance process with Nationstar/Greenlight loans. I would highly recommend to all my friends and family. Very helpful and great rates for mortgage!!!

They are customer service oriented and very cordial and efficient. They are a pleasure to do business with and keep you well informed at every step along the way.

All involved were informative, efficient and made the process painless! I was kept involved during the entire process and all of my questions and concerns were addressed and answered.

I had a high interest rate so since Nationstar was my current mortgage company at that time, it was for ease that I chose them to do my refi since I didn't want to go through giving other companies this and that. However, I thought the guy I worked with was a jerk and I can't believe that guy works there. He's condescending and just didn't listen. After the refi, my mortgage was cut by three years but has same payment as before. Overall, Nationstar is a great company to work with but everything was kind of impersonal.

I have been very happy and satisfied with my experience. Mr. ** and Mr. ** worked hard on my refinancing and did a very good job. They did everything in a timely manner and were very professional. They kept me well informed. They were very friendly and courteous and polite. They come highly recommended. They explained everything to me. It was a pleasure doing business with them.

Refinanced this loan with one from Quicken Loans. Naturally we had over payment of the account and Escrow. The idiots keep sending checks out in both our names even after providing them with documentation from the divorce they requested. Oh if you have to do business with their "Research Department" you're screwed. Nobody in Customer Service knows that it exists. No real person to deal with only emails that may take up to 4 weeks for a response, and even then it's incorrect.

Nationstar has been great and responsive. They call me all the time and kept me updated. I think I got a good loan with them so I'm satisfied with the whole process. The two guys who called me were polite and courteous. Overall, Nationstar did a nice job so I'd recommend them. They reduced my interest rate and closed it quickly.

Nationstar reps were friendly during the time we had our refi with them. We were very happy with the interest rate and how professionally they acted. They didn't mess around and quoted us with an interest rate that we were happy with.

Nationstar was great. It was very easy to go through the process, I had very little to do, and it was quick.

Nationstar contacted me and asked if I was interested in a refinance on my rental property. I said, "if the numbers looked good I would." I was told not only would I save $100 or so per month but I would also cut 3 years off by going to a 20 year loan. I said, "Great. Let's do it." A year later I received my monthly bill online with an added $500. When I inquired about it, I was told that they didn't figure in the school tax for escrow. As a result, I had to come up with an extra $500 per month for 12 months to catch up. Could you afford that? It was a struggle for me. Were they incompetent? Or did they cook the numbers to get my refi?

My original bank sold off my servicing to Nationstar and they became my servicing bank for escrow and homeowner insurance. They sent out letters saying I was qualified to refinance and they made an offer that sounded interesting. I had no issues with the person that took my application. However, the mortgage processor was having problems getting the Good Faith Estimate right away. There were also several modifications that had been done and it seemed like I was getting modifications to Good Faith Estimate every other day. But the guidance I received from them was good. They didn't leave me with any questions when I was on the phone with them. More importantly, I was able to get lower interest rates and a shorter term. I've had no problems with them and they seem to be a fine company.

I love how they and what they did. They work fast and with no delay. They always communicate with me at all time. I will recommended this company. Thanks.

When we refinanced it was a long, drawn-out thing. I thought it would be something quick when we did it over a phone call. But basically it went pretty smooth. I just signed a million papers before it was done with. I can't really complain and it couldn't have been any better by anybody else. The lady that came out and did all the paperwork was very nice. She went over and explained every detail of every question that was on all of the papers. She did great and couldn't have done a better job. And then the next people on the phone that we talked to were all good. It was time consuming but everything went fine.

My two mortgages were acquired by Nationstar at interest rates of 6.8% & 10%. For YEARS my partner and I paid electronically on the 16th of the month and were NEVER late. My partner and I separated and agreed I would buy him out. I contacted Nationstar to refinance the two loans to one in my name only. Greenlight started the process in December 2014. My credit score was in the mid to high 700's. When they pulled my credit report I was told I had items in dispute on my credit report that were causing an automatic declination with lenders and I needed to have the "DISPUTES" removed. I called and wrote to all three credit bureaus who confirmed there were no items in dispute, only dispute comments and they would remove them. I had written confirmation from all three bureaus.

I bought my house last year and it was financed through a bank. Later on, they transferred the loan to Nationstar. When I refinanced, I did it through Nationstar as well. The refinancing process was organized, easy, and smooth. Everything only took 5 days total to foreclose. It was able to lower my interest rate and my mortgage insurance, so it was great. I was satisfied and I would recommend them.

Nationstar is a horrible company. At every opportunity they will charge you a fee and cause you to give the loan lots of attention so not to "miss" something. Yes, they charge us Property Inspection fees, and for what reason we don't know. We always pay our mortgage five days early using a reoccurring payment from our bank account. When our house was rezoned (20 year old house never flood zone before) to require flood insurance. Nationstar was quick to take out back-dated insurance on our behalf changing our loan payment. After that they found every way they could to charge fees. This company is being charge with a Class Action lawsuits. They even have their own website!! I believe those who went online to give this company a five star rating are fake! Who does that!

I like my new loan from **.

Nationstar bought my mortgage. I was getting stuff in the mail from them so I decided to try refinancing. Overall, very smooth transaction. This happened just recently and I haven’t had my first bill yet, but so far so good.

The two girls from Nationstar that I dealt with were right on the money. They took care of everything quickly and politely and if I got slow on the job, they'd give me a little kick so I would recommend them.

I have been trying to get an appraisal to get remove PMI from my mortgage for the last 6 weeks. My loan was sold to Nationstar from Wells Fargo a couple of months after I got it and Nationstar's customer service has been without a doubt the worst I have ever received. I won't rehash or recount all the other horror stories of long holds and totally clueless CSR's. Instead am going to focus on the issue at hand. In a nutshell, I received an inheritance and am planning to pay down my loan to get out of PMI (I put down 10% and have been paying an extra $500 a month in principal for almost 2 years now). Additionally, home values in my neighborhood have gone up about 10-15% since I bought the house so I want to get a new appraisal and pay off the delta between what I owe and the amount to get out of PMI.

I would give Nationstar the best rating all the way and would recommend them to others!

Mortgage professionals from Nationstar were really nice. We did the refinancing over the phone and then a man came out to the house afterwards to have me sign the contract. I understood everything about my refinancing options and they lowered my rate.

Refinance existing mortgage. Very satisfactory outcome. Greenlight personnel all courteous.

The first person that I spoke with was very informative while the second was only available by email which is negative. When it was time to actually sign the documents, she doesn't explain anything so I had requested a follow-up with her. But I appreciate the pretty quick service and process and the fact that they didn't require a whole lot of information from me. My payments has been higher but I'm at 16 years now. Also, it's a plus that I didn't have to pay for 2 months. I've actually recommended them.

The staff from Nationstar were very helpful and signed everything well. I would text questions and they responded and answered it promptly. They knew what they were talking about. I was very pleased with it.

I refinance with Nationstar in January for a lower interest rate. My existing loan was already with Nationstar and when I was notified that I could get the lower interest rate I applied. The re-fi went fairly smoothly but down the road I realized my insurance (which they demanded that I increase) was not in my impound account. My insurance company had to fax the declaration page to them 4 times in as many months before they finally acknowledged that I did already have a policy in effect and their kind offer to buy me insurance with another company was not necessary. I know my insurance agent and didn't want a policy with a company of their choosing.

I refinanced with Nationstar and they were able to take almost 2% off my mortgage. Great interactions. Everybody was helpful in discussing my refi options. I'm a little slow on the internet and they even helped me on that part. It was wonderful and I would highly recommend them.

Nationstar was wonderful and I've never had an easier process. Quick, easy, no hassle. Very professional people that understand my concern regarding confidentiality.

My mortgage was sold to Nationstar after the Bank of America fiasco. I never had a problem with Bank of America or the previous company, Countrywide. Nationstar has been terrible! After the 8th call I had with them I was finally able to talk to a manager who assured me I would get no more annoying calls or emails when my payment isn't due until the 16th (they want it on the 1st) and today I got another email and another call! This is 8 months in a row, day after day. I've paid my mortgage on the 16th for 13 YEARS Nationstar, the date that is the "before" day on the statement. You are not going to get the payment one day earlier no matter how many calls and emails you make. I told your manager that if I received one more call, I'd change mortgages companies. Today I'll begin that search. You should be embarrassed by your poor service, lack of employees that can understand what clients say, and just overall total incompetence.

We are very pleased that we recently took advantage of the FHA Streamlined Mortgage Refinance offered by Nationstar Mortgage LLC/Greenlight Loans, it was just as advertised. We offer our thanks and highly recommend **, the very knowledgeable mortgage professional who worked with us through the initial application process answering all of our "dumb" questions, and most particularly **, our closing coordinator who guided us through the approval processing and made everything happen correctly and on time. We are of retirement age and are very careful of our resources while having limited internet and business services in this rural area, and this year 153" of snow to hinder our driving to town for groceries or property records. They, however, were very supportive and worked with us to bring everything together. With their help our retirement will be more secure and enjoyable. Thank you.

The agents were pleasant, knowledgeable and concise! The process went through smoothly! Everything was great EXCEPT the $500 debit card promised by Nationstar if we closed by 2/1/15. We finished and signed by the 28th of Jan. The closer interestingly did not close until after the 1st! We never got the card! This turned out to be a fake offer! Very disappointed by this!!!

This time around, it was much better than my first time with Nationstar. I had a good experience.

I started the refinancing process in December 2014. I already had a mortgage account with Nationstar. I was told the process would be easy and completed quickly. I made my first new mortgage payment June 1st. The process took over four months to complete. Wow, not what I was expecting but it's finally final.

Payment is due on the first. Calls start coming (several times a day) on the second.

I recently refinanced with Nationstar Mortgage and the process was quick and easy. They emailed us all the paperwork and we signed electronically which was awesome. There was no need to fax anything, and it didn't take long. Everything was handled over the phone and when it was done, they sent someone out to the house, we signed papers, and that's it. The staff were very friendly and easy to get hold of using their office number. That was the best part - not having to go through a lot of automated recordings. In the end, they lowered my interest rate and monthly payments.

Thanks to the hard work of **, my loan closed and I was very happy.

My experience with Nationstar was great. The loan officers were very helpful and very knowledgeable about what should be done and when. I would recommend their service to anyone.

Nationstar Mortgage bought our original loan and their representatives were very professional during the refinancing. It went smoothly, took just two and a half weeks and we were closed. I now have lower payments.

A tornado hit my home on May 5th, 2015. I am insured by State Farm. An adjuster from State Farm came out, and prompt wrote a check out for me. The Check was made to myself and Nationstar Mortgage. I got quotes from a friend at a roofing company, who gave me the quote at wholesale pricing for class 4 shingles (material only). This will reduce my insurance by 28%. He also provided me with the name of his recommended installer, so I can deal with him directly. The prices I received on the quotes by dealing direct, allow me to do both my house, and exterior shop roofs, for just under $8000.00 than what the adjuster allowed for both.

Nationstar's mortgage professionals were great in terms of the service that I received from them during the refinancing. However (through no fault of Nationstar) I had to start over and it seemed like when I started over, it was like a brand new day. We had to go back and find the everything that we had already done. One other thing that is somewhat frustrating is with regards to the approval required. This loan is actually in my husband's name but I have kept the approval required so that I can talk to whomever about the account. Apparently, when I refinanced, that did not carry over to the new loan so I had to do it again.

Thank you *** for helping me refinancing my house. Your effort for getting the loan funded in timely manner is greatly appreciated! Will definitely consider you for my next house financing. Recommend 100% to friends and family.

My loan went from Chase to Nationstar and within a few months and without warning or written notice, Nationstar increased my mortgage payment by nearly 20%. I have a modified loan, am a single mom with a child in her second year of college. I understand Nationstar is being sued for illicit practices. I guess I'll just have to get in line.

I did a refinance with Nationstar and got better interest rate and lower payment. They were awesome throughout the entire process. They explained everything, left no questions unanswered. Response time was very quick, usually within two hours. Whenever I needed to call, I get hold of a live person every time.

The whole process was long time consuming and very drawn out. The process took many weeks and a lot of frustration and then our loan - original loan is not paid off and it took multiple phone calls to resolve the problem.

My wife and I were completely satisfied with our recent dealings with Nationstar/Greenlight loans. 90% of the process was completed via the internet through e-mail. The staff I dealt with ** were very proficient. The loan status e-mail feature is excellent and kept us informed along the way.

I refinanced with Greenlight. The initial loan officer was fine but when she gave my loan to the processor it was a nightmare. ** was an idiot asking me for forms I already supplied. I was a realtor for 30 yrs - never saw such a inefficient person. At the end trying to close I had to go to her superior to get the refi closed. Never again use Greenlight co. to do business.

allowed me to make a choice based on the information provided. Based on the experience ** provided, I have more confidence in Nationstar.

We did our refi all online and it was so easy. They explained everything and everything was still the same when we signed the papers. Great experience.

We've recently refinanced with Nationstar Mortgage and the process itself was very smooth, quick, and efficient. But when I tried to pay the mortgage last week, I couldn't access our account. It says the account has been locked and no one from the Nationstar staff can seem to figure out why. I talked to a girl who said she was going to forward it to IT but I haven't heard back from anyone yet so this is frustrating because I pay all my bills online.

I had the best experience. The loan advisor and processing people were quick and kept me informed. The whole process took about six weeks tops. It was amazing customer service. I've been with Nationstar for at least 10 years and have been very happy with their service.

Overall a good experience. Info gathering took way too long. Nationstar is not new to the mortgage business. Send the original package asking for any possible information that might be needed. Otherwise things went well. I would recommend Nationstar to my friends and family.

I dealt with 2 gentlemen throughout the whole process: ** who initiated the refinance and ** who managed all the documents needed.. This was all transacted via the internet and was carefully monitored and followed up by these two agents. Communication was direct and clear and they made me feel comfortable to ask any question, no matter how simple. The gentleman who came to our house for the closing was very professional and kind. The entire experience was painless and we now have a refinanced mortgage at a lower rate of interest. Thank you Nationstar.

We had our mortgage with Nationstar so when we refinanced they sent mails informing us of our opportunities for it. They were very helpful with whatever I needed during the process and I didn't have any problems at all. So far it's been great.

My mortgage was recently sold off to Nationstar, and I just received a letter today 6/3/15 from my insurance company stating that my homeowner's insurance has been cancelled as of 5/31/15! WHAT? I have no insurance on my house right now because Nationstar didn't pay that bill (which is supposed to come out of our escrow account and is built into our payment)?! We've only been a Nationstar customer for two months. We received notification from our old company that our mortgage was being sold to Nationstar during early April 2015. Our May payment was to be made to Nationstar. We waited to receive information (ie new account number, etc) from Nationstar, and when we still hadn't heard/seen anything after May 1st, I looked online where I read that I should use a full social security number when submitting a payment without the account number.

We refinanced our previous Nationstar mortgage with Nationstar. Everyone was very knowledgeable, professional and responsive. We now have a lower interest rate, shorter repayment period and most costs were covered by Nationstar which is great. The only concern with the process is the fact that we had to sign our final paperwork three different times until all documents were correct. Apparently, Nationstar staff weren't familiar with the type of closing documents that were needed because our house is part of our trust. But, otherwise it was a good experience for us and we would recommend them to everyone we know.

On 4/13 I received a letter from Nationstar telling me I did not have sufficient flood insurance and I had 45 days to get the additional coverage they required or they would force place a gap policy. I understood that to mean 45 days from receipt of letter which would be 5/28 as the letter did not specify 45 days from when. I did not agree with the over insurance they were requiring so I told them I was paying them off. My new bank requested and received a payoff amount which we adhered to and they received our check. After the payoff was received Nationstar would not accept it and said we owed an additional $421 because they put gap insurance on the loan on 5/20. Nationstar wanted me to pay a full year policy at payoff after the loan was technically paid off.

We are very grateful to the Nationstar mortgage for the exceptional/professional services that we received. We couldn't think of any other mortgage company that could surpass their excellence. We Recommend them to our friends and family.

My experience with the refinancing of my mortgage was exceptional. The Loan officer I worked with the most was ** who made me very comfortable with the entire transaction. I felt more like I was dealing with a friendly, knowledgeable, caring person. I had questions/concerns that were explained to me in such a way that I understood exactly what was being explained to me concerning my questions/concerns. The entire process was taken care of in a very timely manner and the outcome of the mortgage refinancing was not only acceptable to me but a blessing to me. To go into a business deal and come away from it feeling like you were talking to a friend is a very good experience. The loan officer ** was the nicest person I have ever done business with and Nationstar Mortgage is a good company.

Nationstar is a horrible company. Constantly losing paperwork, customer service representatives are very rude, and they lie. I have been dealing with them for 4 years. Over the past 4 years they have lost almost every piece of documentation I have sent or paperwork expires before they get to it even if I overnight it. I even tried uploading my paperwork directly to their website and that didn't help. I hope some day this company is exposed for its wrong doing.

Bank of America sold our loan to Nationstar and then the Nationstar team helped me through the refinance. There were times when I couldn't hear them on the phone so they'd just email me instead. Other than that, it was good. The refinance lowered our payments and interest.

I do not trust Nationstar. We have had them as our mortgage company only because they "bought" our loan. They will harass you with phone calls, trying to get you to change your loan, but when you call to talk to them you will be on hold for an hour. They changed our address, and started sending our statements to someone in North Carolina. We live in Colorado... I tried to make a payment over the phone when I realized we had not gotten our bill for the month, and they never received the phone payment.

From beginning to end, I am very satisfied with complete process.

I wanted to let you know that throughout the whole process, we could not get a clear explanation or answer to any of our questions. Sadly, we are still trying to fix some problems. Our house insurance was paid twice and to the policy that was supposed to be cancelled. And now, I called my insurance company and was told that Nationstar cancelled the policy that was to be active. No communication was sent our way regarding this mess and the policy was just cancelled! My escrow account is now negative, even though I had $1,599 dollars in the previous escrow account and cannot get any answers why that amount was not transferred to our new loan.

The refinance of a mortgage loan was a very pleasant experience for me and it was a pleasure to work with my loan originator. I believe her name is **. She was friendly and extremely helpful.

The two people that I spoke and worked with were nice, professional, and upfront. The only negative thing I had was when Nationstar said they turned it over to a management. They didn't give me the name, and that confusion made me a little nervous about something happening, but I think they got that straightened out and it was fine.

I experienced a very poor refinance process through Greenlight Loans. The initial contact and gathering of information went as smooth as possible but as soon as it was turned over to a processor, it was completely downhill. Not sure if I would use services again.

I was originally switched to them because my original mortgage company sold my mortgage. No problems. When I tried to refi I felt I was being lied to. First off they will tell you whatever you want to hear, but then I think they all do that. All along I told them I wanted to include my taxes and insurance in the mortgage. Redo the paperwork 3 times. I was also working with another company. Even though the competitor had a 1/4% less interest rate than Nationstar, Nationstar's monthly payment was less. So I went with them. At the end, they told me I had to prepay a years of homeowners insurance. Then they said, "Oh, your taxes are not included". I had to prepay $1500 for escrow. I was screwed, I needed to refi and they had jerked me around, wasted time. I went with them by default. Too much time had passed with the other company. I thought I would have to start all over. Be cautious with anyone.

The service I received was very good, the Rep's did an excellent job with explaining the process and guiding me with the necessary information to complete the process.

A auto pay was taken out by mistake and it was corrected promptly with no hassle.

Overall I was happy with the refi. There was a delay in completing the process, one due to my failure to complete some online paperwork, the other for waiting for closing docs to be completed. Overall, ** and ** were responsive and supportive overall.

** and ** were both very knowledgeable and efficient in our dealings with them. We were very pleased with the service we received.

They're very fast and efficient. They asked for stuff at the very beginning with a couple of little requests later on but only for stuff that came up as opposed to those they just forgot to tell me at the beginning.

Nationstar should not be in business... We believe that Nationstar has hired someone to write good reviews for them, as most of the negative reviews are what we have been dealing with. If you have a complaint about Nationstar, and are so unhappy that you would write a complaint on their site... Please contact your "State Department of Finance", they are the ones that govern and oversees the mortgage companies, lenders, collections agencies, etc.

** & ** are 2nd to none... They provided exceptional service and answered every question I had... Thank you VERY much...

We are now at the 5 month mark so I think I've provided a fair amount of time to fulfill our request. Background: We requested removal of our Private Mortgage Insurance (PMI) in February 2015. I called in March (having never heard back) and they said they didn't have a record of it. So, I resubmitted the form again. They received it (said it was in the system in April). I never heard back so I called again in May. They said we have it and the PMI team would call me back within 72 hours.

This is the worst mortgage company ever! My mother and my mortgages were forced onto them by Bank of America when they decided they didn't want our loans anymore. I decided at one point to refinance my loan for a lower rate with them. It took a YEAR!!! Worst customer service during that year as well. THEN, My mother passed away and I am trying to refinance her house into my name. No way was I using them even though they have been HARASSING me continuously to do so. Although I did ask for their rate - which was a whole 1% higher than everyone else! When I finally tried to close with another company Nationstar tried to tell them I had a late payment even though I had proof on their own website otherwise and they were charging a FEE!!! DO NOT TRUST THEM!!

I did my complete refi online with Nationstar/Greenlight and found the process to be efficient and time. The response to email inquiries were prompt and thorough. During phone calls, the representatives were pleasant and quite professional.

Well as of right now there is not too much to say. Only that we have to pay on the 3rd of the month the mortgage. Checks come in then we never heard of nationstar paying our homeowner's insurance. Why is that no response back? They said they would pay for 1 yr. on our new loan.

I refinanced our mortgage because I needed to free up some funds and clear up some debt and take care of a few things around the house. The process was really easy with Nationstar. They sent me two forms and I filled them out. We talked about it on the phone and met with someone and we signed it. They're very straightforward and gave me information I wanted. And once we made a decision, we made it happen so I'd do it again with Nationstar.

I was happy with the whole process, and it wasn't at all what I thought, that when you refinance, you wind up losing a bunch of money. Nationstar mortgage was able to lower my monthly payments and it's easy. We didn't get a hassle and when I called up, I didn't have to wait for hours on the line, trying to get a hold of them. Excellent experience.

My husband and I found everyone involved with the refinance process to be very helpful. It was accomplished in a very short time without a lot of hoops to jump through.

Everything is good because Nationstar has given the financing for my house. I'm happy right now and I don't have any problem.

Everything went smoothly and I was able to refinance in a fairly time and problem free manner. My representatives were willing and able to help make this a good experience.

I refinanced my Nationstar Mortgage recently because I became permanently disabled. My team, ** and her boss **, were able to get me a new mortgage using government assistance programs. I had only to provide my team with a little information and they took care of everything. ** and ** were able to obtain a new mortgage for me even though I am disabled and now live on a fixed income and was UPSIDE DOWN on my home's value. I basically did nothing! ** and ** know what they are doing and treated me very, very well. They really are professionals in regards to the complexity of refinance options and programs and in reassuring their customers that they will make your experience with Nationstar enjoyable. I really felt as if I had a "no problem" guarantee.

Their rep kept me updated on the email. I called him and he was available most of the time. One benefit that I got is I had one month I had to go with without paying my house payment. Everything was okay until I had to make $138 payment. I had a post-dated check and they took it out earlier which caused me overdraft charges. But that was the only bad experience I had with them.

It took several people and 4 months and multiple mistakes to get my refinance completed. Wish I had stopped the process after I saw problems and gone with my credit union.

Refinancing my existing mortgage with Nationstar was a good transaction overall.

We were sold to them by BOA, and it's been downhill from that! The payment increased, can't make payments except by mail. I was sending them half payments every payday, coz I don't make enough to send all at once. I've been told they don't accept half payments but have been doing this for 2 years - approval by customer service. Got a month behind, but was told by customer service I was "caught up" which I wasn't. Told by another one, I was harming myself by making half payments every two weeks, coz the company puts the money wherever they want it - not towards the actual payment.

Very professional and outstanding. Great communication skills - very valuable assets to Nationstar Mortgage and Greenlight Loans.

Fall 2014, NationStar bought my mortgage. A full 12+ years, no problems with previous lender. Within 30 days - NationStar charged my account for flood insurance; which the property already had. They stated they were not named insured, therefore they would not remove the fees. After several months working with insurance companies and National Flood Insurance, the change was made to their name for the renewal period - unfortunately, the existing policy did not get changed. To date, they continue to charge me for that policy.

The process was quick and professional. I would recommend.

** were the ultimate professionals. ** followed through when ** opted not to work with us and got ** involved. The closing was a bit rough seeing that we had to work with the notary 3 different times.

I have to say that Nationstar/Greenlight customer service representatives leave a lot to be desired. It took over three months to close on my rewrite - this after they "lost" my original documents. Had to start the process all over again. I would not and will not recommended Nationstar/Greenlight Mortgage companies to anyone of my friends.

Where do I start? After I was sold off to Nationstar Mortgage I quickly noticed how dysfunctional this company was. I have always paid additional towards my principal and figured I could do so with Nationstar too. Turns out you have to email them if you want the extra money you sent to go towards your principal instead of them stuffing it into the escrow account. Even after doing this I was told it was put into escrow because of a computer glitch. Yeah right, a computer glitch that is probably making you a nice sum of money by preventing people from paying their loans off early. You're a bank, YOU are not allowed to have computer glitches for any reason, EVER. The website completely sucks. Every single time I log in there is a new bug, or my profile information has to be reupdated OR the entire site is down for maintenance. A bank is not allowed to have website downtime in this day and age.

Nationstar did great with the refinance. I kept asking questions but they were great about explaining things to me and everything went really well. My only concern is that I got a letter from Nationstar recently saying that I owe a lot of money now but then I got a statement for my next payment with that correct so I’m not sure why Nationstar is saying that I owe them money. Then they also sent me two checks. They were small $200.00 each but I don't understand why they sent me money back. To me all of that is confusing. In one letter they tell me I owe money, and then they turn around and send me overpayment letters and two small checks.

Nationstar called me and they said that I'm eligible for that refinance. We have to wait a long time until we get someone on the phone but I got lower monthly payments so it was all good.

Although it took a Long time to complete the process, we're satisfied.

I had them for three months on my previous mortgage. So far it’s been not bad. However I had one issue. I was supposed to close one month, but they insisted that I was late on a payment. I had to hurry up at the last minute to come up with one of my monthly payments that I didn’t plan on because I was supposed to close. Interactions with them were kind of messed up. And then, every week I was filling out those forms again. It was a pain. But, hell, I’m saving 300 bucks so I can't complain too much.

I refinanced my mortgage with Nationstar to get the payment down as I’m now on social security. The lady I worked with was excellent.

Our mortgage was bought by Nationstar from Bank of America. We received no bills or letters with account numbers. We ran down the account through BoA and called to pay even though we did not have an account yet. We did not have an account to open on the web and pay through the internet, so proactively we paid the mortgage over the phone before we received account information. They charged a "convenience fee" they said we would not be charged. So they were either going to charge me a late fee if I didn't run down the account myself, or a convenience fee for making contact and doing the right thing.

We shopped around for about 3 weeks, doing research for refinancing our home. We were looking to lower our monthly payments. I finally contacted Nationstar which was our current Mortgage lender and asked them about possibly refinancing. ** from Greenlight Loans helped me with all of my refinancing questions and was very upfront with everything from the start. My main thing was how easy it was from the beginning because, since I was going through our current lender, they already had all of our information and I had to come up with very little documentation. ** was available to speak with every time I called, even when I called back 2 or 3 times in a row because I remembered other questions I forgot to ask while I had him on the phone. He never seemed bothered and was always very pleasant to speak with.

We had a great experience with Nationstar. Refinancing with them was just so fast and simple. Now, we have little bit extra spending money and we'll pay off our housing. They provided us good guidance with the refi.

They delivered on time, hassle free, excellent communication. Highly recommend.

Quite impressed with the ease of the refinance process. The two loan officers that assisted me in the procedure were knowledgeable and courteous. They were responsive to my questions and prompt in assuring the application was handled expeditiously.

NEVER EVER get your mortgage from Nationstar. Absolutely the worst customer service I have ever experienced. Makes cable tv and cell phone companies look like angels. Nationstar bought my parent's mortgage from their previous mortgage company. My parents are elderly (75 years old), so they had set up automatic bill payments with their old mortgage company. When Nationstar took over, they debited the wrong bank account, said it was my parent's error (even though they sent Nationstar a new blank voided check with the correct account and routing #'s), restricted them from making any Online Payments and wouldn't even accept any of the checks that my parent's mailed in. They said to my elderly parents to bring cash to Western Union and wire the payments to them each month. Are you kidding me???

The loan process took a little longer than what I expected, however at the end I was very happy with the results and with the persons involved helping me. Thank you very much.

Thanks for the help.

Very pleased with our refi, no longer have to pay PMI and have the ability to pay off early. Everyone was very helpful.

New loan was made easy with ** and the signing of papers at home easy.

Our refinancing experience was excellent. The individuals we worked with were very professional, courteous, and knowledgeable. We were at first somewhat put off by the online process but became quite comfortable as a result of the individuals assisting us. Kudos to NationStar.

Refinancing with Nationstar is effective and efficient. The loan girl who processed my paperwork was very good. My payments were lowered so it did work out. Recommended!

I've had a mortgage with Nationstar for a long time and redid my mortgage. I was a little worried at first that maybe it was some sort of scam, because they would call on the phone. But I checked them out online and it was a real company. They walked me in really quick on a path and felt there might have been some other options but they locked it in pretty quick - it was pretty straightforward. It took like two weeks. A mobile notary came to my office and we did all the work there and signed the papers. I've never had to do that before. It just went whoosh! Quick and easy.

Nationstar offered me a good rate so I went with them for refinancing. Everything was done in a timely manner, very professional, and excellent - it was fantastic. It was a very good company. Except of a couple of things such a reimbursement - they told me it was going to be a very short time but it turned out to be like a month or month and a half time. Other than that everything was perfect. I went from around 5.8 to 3 point something. It's a great benefit. Also I wanted to get rid of that EMI and all that and I was able to do that so I think I had a very good deal with that.

It took forever to close and re-sending the same info multiple times.

now it's a waiting game of Months. It's been great up to now.

Nationstar's reps were very professional and answered all my questions when I contacted them for refinancing. There was a main mortgage guy and then there was another lady who emailed me throughout the process and she was very attentive about the question. She'd answer it within 24 hours so I appreciated her. They were able to lower my monthly payment.

The only suggestion I have is when any e-mails are sent to the applicants. They ALWAYS come from Nationstar or their partners. I say this because when I get e-mails with an unknown or unrecognized name, I do not open them. I just delete them.

** were superb. They walked us through the refi process seamlessly. I'm happy to continue as a customer with Nationstar Mortgage.

We were contacted by Nationstar (Greenlight) and they offered competitive rate. Process took disgustingly long with poor communication.

Nationstar's mortgage professionals are easy to deal with and very informative. I was very happy with the discussion of my refinancing options and they explained everything very well. The whole experience has been very helpful.

Nationstar bought my loan. When I refinanced they were nice but they didn't always seem to be organized and didn't always seem to have a plan. My purchase in a subsequent refinance that I got driven into did not go very well. The people were nice, they were courteous, but the process did not go smoothly. On my purchase, they made a significant error in my pre-approval which caused me to need to refinance my other house at the last minute in terms that were very unfavorable to me to be able to complete my purchase. Those are things that they should've been able to tell me on the first day but they did not. They were disorganized and they put me in a bad financial situation based on their lack of planning or communication.

Nationstar has always been easy to access, technologically ahead of the competition, and friendly in their service.

As a customer of Nationstar, I'm a hundred and twenty-five percent satisfied. They were professional and candid - the individual that I worked with was very helpful, courteous, and I felt comfortable. Though I was initially not too enthused to work with Nationstar, my latest transactions with them completely overturned the initial discussions or responses I got from Nationstar.

Professional and pleasant.

We're very happy with Nationstar, it's a very good company. I got a better rate than anybody else. They really do a good job.

I am so frustrated with the process and how mortgage service companies have nickel and dimed consumers. I believe NationStar has not acted in good faith and has misled me and charged excessive trumped up non verifiable fees. It is my obligation to notify the public and consumers of NationStar's unethical mortgage servicing practices. I intend to provide this information. I believe I was misled, provided intentionally wrong information and NationStar used deceptive practices.

The guys there were great. If I had a problem, all I did was call and leave a message and the agent would call me right back. It was wonderful. They were in contact with me constantly. They sent over whoever it was to sign papers and they were just on top of everything. I don't understand all that stuff and they made it really easy for me.

My original loan was purchased by Nationstar a couple of years ago. It has been great having them service my loan. Easy and clear communication has always been my experience with them. I love that if I make my payment within the first 10 days of the month there is no fee whatsoever. A little thing, but every little bit counts to me. I refinanced via FHA Streamline and Nationstar/Greenlight was terrific throughout the entire process. Highly recommend!

Refinancing with Nationstar was a good experience. They were really quick. The two people who helped me were really good at pushing things through quickly and getting the information. As soon as I sent them something, they responded back to me. It was very painless.

Greenlight was professional and courteous and did a great job in refinancing our house. We are extremely pleased!

My experience with Nationstar has been amazing, ever since they acquired my loan from Bank of America. I am so happy to be working with a mortgage company that cares about the people they work with. It has been awesome!!!

I've experienced lower mortgage payments since refinancing with Nationstar. It was great. They had a team of people who went through the initial information and walked us through everything and kept us informed. There was good communication. It went very smoothly and quickly. We didn't have any problems or issues. Everything worked out good.

The representatives at Greenlight that I worked with were wonderful from start to finish. Very informative and polite.

Our loan was sold off to Nationstar Mortgage and It was pretty seamless. Then most recently, we did a streamlined refinance and overall, the process has been great.

We participated in their Equity Accelerator program and money was drafted from our account weekly to pay our mortgage. Last summer our payment went up and the Equity Accelerator program continued drafting money timely. However Nationstar suspended the account and the money drafted just sat in a hold. They reported us to the credit bureaus as being 30 days late. However they continued to draft money each week and not pay our mortgage. Once we became aware of the situation, we immediately paid the fees and money owed, but the damage was already done to our credit. I have contacted them several times through both phone and USPS, trying to have them correct third reporting to the credit agencies. We are hoping to buy another house soon and this situation is affecting not only our loan rate but also the ability to even secure another home loan despite never having any other late payments on any other account.

They were very professional, accurate, and truthful. They gave me excellent guidance for my refi. It was topnotch. Everything was kind of predetermined and I was given a head's up. I actually paid less out of pocket than what was quoted. I haven't had any bad experience. I like the online experience but the only thing I dislike is that they're a collection agency also, a mortgage collection agency.

Our refinance documents erroneously claim land that was specifically excluded from our refinance agreement. As soon as we saw the error we contacted Nationstar and Greenlight loans. We have been attempting to get a partial release of lien on the land that Nationstar is holding. We have sold the land, but the owners can't move forward until the title is clear. One of the homes is for a young couple with a 14 month old. The wife has bone marrow disease with limited time to live. They want their home for her to rest comfortably and spend time with family. Nationstar has been shuffling us around for 6 weeks and we still do not have our partial release of lien.

We refinanced our house 2 years ago through an online refinance company. I am very sorry that we did so. We were assigned to Nationstar Mortgage, and it has been the worst mortgage company we have ever used. Extremely poor communication, tons of fees to do ANYTHING, unfriendly customer service reps, and endless "press 1 for... press 2 for..." phone systems when trying to get anything done.

We were pleased with our refinance experience. They were quick to answer any questions we had. We communicated mainly through email. Any issues were quickly resolved.