Mr. Cooper Reviews

My mortgage was sold to Nationstar Mortgage many years ago. I wanted a lower payment on my mortgage so I refinanced. It was easier to go from the mortgage company I had then to now because it was a streamlined process and I already had a mortgage with Nationstar. The loan reps were friendly, efficient and kept me up to date on everything. With the refi, my payments and interest rate are lower.

Pleased with the outcome, pretty easy. Very happy with the mortgage rate.

Refinancing a home was a daunting task to me but the process was made very easy by my Loan Processor, Dena **. If I ever had a question or submitted documents, I always got an email response within 15 minutes. Even when I had problems with identity theft and the IRS, Dena made it a simple process. I would definitely recommend Nationstar and I will probably refi with them again in the not too distant future.

Nationstar/Greenlight made the refinancing of my home quick and easy to understand. They kept their commitment to match any other offer I received that was better than their original offer. They gave me options with regards to closing costs to make it convenient for my budget. I would highly recommend Nationstar/Greenlight to friends and family.

All of the reps were good. Their guidance was very easy to understand. I have lower payment since refinancing and would recommend Nationstar.

Nationstar Mortgage picked up our mortgage from Pulte after we purchased our home. Our mortgage is an FHA loan and they said I could reduce the APR. The guidance regarding our suitability for a refinance was excellent and the reps were very professional and efficient.

For a refinance of an existing loan, this process was very frustrating. Several of the original loan documents and several pieces of paperwork - co2 and fire alarm, no liens, names seemed redundant. This was an existing loan with certification for no liens from the original loan. New Nationstar requirements that CO2 and Fire Alarms be installed are good but why part of a refinance? I understand that things can be lost in filing but six weeks was tediously long for as clean a refinance as this was.

Our rates were too high, so we looked into refinancing. Our original loan was transferred to Nationstar Mortgage. They already had our information so it was convenient to refinance with them. Their mortgage reps were quick and professional. So far, we have a better rate with them.

The original loan that we had for our home was through Nationstar. Our rate was a little bit high and we wanted to get that payment down. It’s our second home and we rent it out. We had to wait a little while till we had adequate equity in order to do the refi for it. When we did, I checked with Nationstar Mortgage first and they could give us a really good rate so we went with them. Their people were great and the first person I talked to was super helpful, walked me through everything and got everything going so fast once we decided that that’s what we wanted to do. The refi helped lower our payment by a couple hundred dollars. The entire process was so quick and easy. It was wonderful.

We had a great experience refinancing our home with Nationstar and Greenlight. The representatives we worked with were helpful and knowledgeable, and walked us through the whole process. It was done quickly and caused us little to no stress-- always a benefit. Thank you Nationstar and Greenlight!

I tried several times to refinance my home and always ran into a brick wall. My current payments were too high, I was falling behind and was in fear of losing my home. I called Nationstar for advice, they immediately went to work for me. What impressed me is it was after hours, and they set me up with a great loan officer that kept me up to date through the whole loan process. My questions and concerns were always followed up on even on the weekends. The whole loan process was easy and painless. Nationstar dropped my interest rate. My payments came way down and have less years left on my mortgage and I would definitely recommend Nationstar Mortgage to anyone that is looking to refinance that is in the same shoes I was in.

We were with Ocean Mortgage and Nationstar got ours. We’ve been with them for about nine months and they refinanced us. It was a five-year ARM to help us out of the bad times from five years ago and to help us save our house. We went 1%, 2%, 3%, 4%, 5%. We just locked it in at 4% for 30 more years instead of going to 5% next year. The lady who called me was very pleasant. They sent somebody out to our house to sign papers and everything was done the way they said it was going to be.

The process went through very smoothly and we're very happy and they gave us a really good rate. I'm very pleased with Nationstar Mortgage. Thank you for being our mortgage company.

I wanted to lower my mortgage and went with Nationstar. Everything's good.

We wanted to shorten our 45-year mortgage and our refinance with Nationstar went smoothly. It was handled by their team professionally. We were given information on how to pay the loan a lot quicker, which benefited us a lot. We now have a lesser term and a lower interest rate. All of the things we were looking for were answered by Nationstar.

Yes everyone involved help me out throughout the process until it was complete.

Your staff was polite and professional. He was very ready to help me and he did an exceptional job.

Worst experience with any lending company I have ever had. I never had a late payment in ten years and my credit scores were over 800. They decided to insure my $80,000 house for $250,000, without my consent, when my original lender only required me to ensure the value of the principal. My mortgage went up nearly $300 a month, they drained my escrow, tried to sue me, and trashed my credit scores. This is how they treat their best customers!!!!

My wife and I are both retired, but she works a little part-time. We’re on Social Security and the payment for our mortgage was pretty high so I wanted to lower it. We got a flyer in the mail about refinancing with Nationstar Mortgage. Originally, the people we called were in Greenlight and they worked with us to give us the particulars and we decided to go ahead and do it. They were very helpful. We haven’t made two monthly payments which saved us some money and the next one is not due until September.

Outstanding work. Process was the most painless that I have ever experienced and the people did a wonderful job!

I found both Gary and Jason to be very easy to work with and helpful in my refi. I would recommend them to anyone looking to secure a loan.

Effortless and helpful. Jonathan ** and especially Jesus ** answered every one of my e-mails and questions promptly and kept me up to date on what was going on.

I had a few easy and nice team of personnel that I worked with. They were always helpful and the process was really easy and fast. Thank you again. They went above and beyond answering my questions and were very understanding and professional.

Very helpful, accurate and got everything done quickly!!

Our mortgage was automatically switched over to Nationstar. They did the refinancing and it has been good so far. The person that I talked to was very interested and concerned about addressing all my questions and helped me get a lower interest rate. I thought I could get a better interest rate but, under the circumstances, this is the best for me right now because I was told it wouldn't be profitable for me to spend more money to buy a loan down if I plan on moving. So the person worked to my advantage. He was really good and concerned in working with me in a way that would help me in my best interest.

Daniel ** and Janett ** were extremely professional and made the refinance process easy from start to finish. I was pleasantly surprised by their knowledge and competence.

I am still thanking the representative at Nationstar for alerting me to being able to refinance my home. I was pleasantly surprised to be told that because of my excellent payment history I qualified for a streamline refi of my home loan. My interest rate and payments were reduced dramatically and the process was quick and easily managed. Everyone that I interacted with was very patient and professional while explaining my options to me in a clear concise manner. Thank you "My Nationstar".

While attempting to find out any information regarding a property asset owned by Nationstar, their phone operators were just downright terrible. Either they just don't train their employees or just don't care about the customer experience. I was transferred between two departments no less than twenty times, left on hold for extended periods of time and disconnected more times then reaching a representative. Half the time I was transferred mid-sentence while describing what help I needed ending up in the wrong department or just disconnected. One representative went as far as giving me false contact information just to get me off the phone.

I’ve had Nationstar before and we decided to refinance with them because of the better interest rates. Everything went fine with their reps and it was a simple process getting it completed.

I took advantage of Nationstar Mortgage's interest rates. I was already working with them, so refinancing with them was easier and convenient. We had great dealings with their mortgage professionals and they were able to lower my interest rate.

The process was very simple and the loan representative was available to answer all my questions. They guided me throughout each step and the online/electronic document signing made it a breeze to provide documentation and complete the process. A Notary came to my house to do the final signing of all the documents. It was fantastic experience and I saved a ton of money!

Overall the experience w/ David ** and Frank ** was favorable. There were a couple glitches that could have made this transaction very favorable. One negative was the not returning emails or phone calls in a timely manner. One credit card still has not been paid off since 7-26 but there was a time matter when Costco AmEx went to Costco Visa and the check is caught in the transaction. Hopefully that will be resolved soon.

I've had Nationstar for quite a while. When I refinanced with them, I was informed throughout the whole process. The information was on their web as well so we could find out where everything was at. The paperwork was also minimal which was good. It was a streamlined refi. Our payment went down but our years went up.

Had a great experience with my refinance. People were great to deal with.

Extremely easy process. Everything explained in laymen terms so anyone can understand. Very happy with my experience.

After the British exit, I looked at what the market was doing and then, I decided to refinance my mortgage. With Nationstar, there were certain fees that I didn’t have to pay that made the refinance fairly simple. The people at Nationstar are always very pleasant. They explained everything in the process and if they had any questions, they were quick to contact me, and if I’ve sent emails out with questions, they were able to respond back to my emails without a problem. My monthly payment was lowered since the refinance.

My mortgage company back then was taken over by Nationstar. I wanted a better rate so I refinanced. Their reps went over the different plans with me and asked me of how I wanted it to work-- either I get a lower rate or no money out of pocket They had a lot of different options for me and I picked the one I thought is the best for me and they did it in a timely matter. Everything was sent to me by e-mail and it was very easy to sign all the forms and send it all in. They were all friendly. They communicate well with me and send all the attachments on time and I followed up on them. If I had any questions, they answer them. It was painless. Nationstar has given me a lower rate therefore, a smaller payment on my part. They did a great job. It was a great experience.

I refinanced through Nationstar so I could have lower payments. Working with their mortgage professionals was fine and everything else went well.

Took a little longer than I had expected but attentive to my many questions and concerns along the way.

My mortgage was with Bank of America and it was transferred to Nationstar Mortgage. I was trying to get a different interest rate because my amortization has expired and since my mortgage was already with them, I decided to just redo it with them. My interaction with their reps was great. I received excellent service from the two representatives who assisted me in the refinance process. My payment now is somewhat lower than what it was but it’s not exactly where I would like for it to be, because I know the interest rates are changing daily.

I had the option to do the HARP program in refinancing through Nationstar, and it sounded like a good idea. We pretty much saw what we wanted that was actually in the paperwork. There was basically very minimal closing cost, save the six years on our mortgage, plus $50 a month. The refi saved us a lot of money. The only breakdown was when they had to bring the paperwork to the house. They got this confused and it ended up with two different people coming over. But they got that ironed out pretty quick.

Citi Mtg. sold my mortgage to this collection company. They don't answer phone as a mortgage company but as a collection agency. I only had 2 years left on my mortgage and they will not accept my payment August 18 and neither will Citi Mtg. so there goes my perfect rating. Nationstar won't send a coupon but wants you to wait till they can collect more interest and no one will help. FHA and the federal government needs to know what is wrong with the mortgage industry, this is it. When I asked for the next supervisor I was informed this was it. Asked who was the CEO I was not allowed to have the information. Trust this company NO WAY. So here I am a victim of bought and sold profiles and I have been sold to a collection company!!!!

Very easy process. Everyone I dealt with was friendly and did an excellent job keeping me informed on the progress of the loan. The agent that came to my home was very courteous and on time.

We had Nationstar before and never had an issue with them then we got them again for refinancing so we can have lower interest rates. I got many phone calls and letters from different people who wanted me to refinance with them but I enjoyed how easy it is for me to be with Nationstar than for me to have to go somewhere else. Refinancing with Nationstar was easy. They explained everything to me step by step in a way it needed to be said and for me to be able to understand it so it was easy for me to follow along. And they walked me through the whole thing so I didn't have to do too much work on my own. I began this house with a different loan company but Nationstar bought the loan and ever since they took over the loan, I've been nothing but pleased with it.

My husband's account was paid in full by the title company as I sold the property. Payment was made in two parts which resulted in an overage on the account. Payments were made on May 31 & June 1, 2016. I have spoken to numerous customer service representatives, who gives conflicting information and disconnect my calls when I ask to speak to a previous representative. I even spoke a supervisor who never returns my call. The 2nd to last representative I spoke with said she trying to "find" the 2nd payment and hung up on me. Still no one to speak to and no reimbursement cheque.

I stayed with Nationstar because their interest rates had gone down and they have a much easier process in refinancing. My loan processor and his manager were great. He told me I could look at a 20-year fixed or a 30-year fixed. They were thorough and able to answer my questions and we were able to skip the month of August. Payment has gone down too.

Our mortgage was transferred to Nationstar through Bank of America back in 2012. I got an invitation to refinance our mortgage and wanted to see if we could get a better rate. I have done refinancing before and expected everything to rollover into the mortgage such as out of pocket cost. I never had to pay an out of pocket cost in any other refi that we did before. But that was not explained upfront until the closing papers were drawn up so I’m somewhat dissatisfied.

I am highly disappointed in Nationstar Mortgage Companies. In 2011 BAC remodified our loan and Between My Attorney and Bank American Attorney we all agreed to the Home Affordable Modification Agreement. Now in 2013 BAC Sold the loan to Nationstar where our loan was always in good standings with Nationstar. Now in the beginning of June of this year 6/2016 Nationstar is adding fees to our loan call legal fees in the amount of $84.97 to our loan which total $3,126.16.

The mortgage company that we were originally with sold our loan to Nationstar. We refinanced with them and everybody that we dealt with was very easy to work with and very respectful. We are about to make our first payment with this new loan amount and we’re making smaller payments. Everything’s good.

Our mortgage was originally transferred from Bank America to Nationstar. Thank God. I despised being under that bank. The Nationstar professionals have been very helpful and if they didn't know the answer, they would go directly to a manager that could find the answer for me. The gentleman who discussed the refinancing options did very well. Spent quite a bit of time on the phone with my husband and I. He answered lots of our questions and answered them multiple times to make sure that we understood it. With Nationstar, we now have a lower payment.

I would recommend and I have recommended Nationstar. I have never dealt with a more helpful, reasonable and fair mortgage company. It is nice to have confidence in a mortgage company that also looks out for your best financial interest.

My original mortgage was assumed by Nationstar. When I've noticed that the refinance rates were significantly lower than what I currently had, I decided to refinance with them and I got an amount to where it made sense to me. Their reps were all very helpful, friendly, and cordial. Eric and Brooke were both very helpful so hats off to them. We got everything done. I’m paying a lot less so I'm saving money. I could also do everything online which is what I want. I’d recommend Nationstar Mortgage.

Our mortgage was sold from Chase to Nationstar. With the rates dropping, we went ahead and refinanced with them. So far we’ve benefited from the cost savings. We had very good contacts and information from them and received excellent guidance.

Nationstar did an excellent job when I refinanced with them. Their guidance was very good and I had a lower payment and interest rate. It was a wonderful experience.

Kyle ** and Leticia ** were extremely helpful in stepping us through the refinance process and our options throughout. They were able to secure us the best rate we've ever gotten before and closed the loan in record time. I definitely enjoyed the experience!

After paying on my mortgage for many years on time, I finally paid it off. I sent in for the payoff and Nationstar added extra interest on my payoff. When questioned, Nationstar said it was in case payoff did not come in on time. I wired the funds and paid it off. Now Nationstar owes me my escrow and extra interest back, almost $5000.00. LIKE PULLING TEETH, almost a month later and they have not given me my money back. Every time I call I get, "It's in the mail", "We are processing it". Hung up on. Time people know, even if you keep up your side of the note Nationstar will not keep up their side. Think about it. If you decide to use this company, will they be there for me or just for themselves? I want my money back. They won't give it and CFPB said they can't get it for me. Terrible.

The reps of Nationstar were extremely helpful. One benefit of our refinancing with them was we don’t have to make our first payment until 1 September. We were able to skip our August payment. Also, the rates went down and they were able to lower our monthly payments. We were paying $1,388.25 and it went down to $970. It was a significant amount. We would recommend them especially for elderly people.

I’m a single mom and only one income so I’m really struggling. Nationstar gave me the opportunity to refinance my mortgage so I hoped to lower down the interest and make it affordable, to keep track and to pay my bill. Their representative explained it to me as I was trying to pay off the loan by doing 15-year. But she said that I can’t afford the payment. So she suggested that – which has worked out wonderful and I agree with her hundred percent – if I want to pay off and have extra in the month, I'd just go in and pay extra. So it’s gonna go towards to my principal instead of getting short term and then the bill would be so high that I can’t afford.

I am writing this review because of the lack of "want" in helping us to achieve a refinance on our mortgage. All that Nationstar wants to do is send us a loan modification package to fill out. We don't want a loan modification... which could harm our credit. We pay our mortgage on time, every month, but would like to get our interest rate lowered. Apparently, we do not have a Freddie or Fannie backed loan and it seems to be impossible to refinance. They just won't work with us to make life simpler. We are very disappointed and feel we are just basically trapped. I just wish they would work with us on this.

I've been fighting with Nationstar over the fact that every year they send me a semi-threatening letter stating that my homeowners hazard insurance is insufficient to cover my loan in the event of a catastrophic event of some kind. So for 2 years now I've been calling in to talk about it and I'm told my loan value is $X and I'm only insured for amount $Y, where $Y is less by about $75K. I dutifully inform them that the hazard insurance is only to replace/rebuild any of the structures and personal assets I have on the property and that we all agree that can be done by $X.

It was great discussing the refinancing options with a Nationstar staff. Everything was over the phone and via the internet. The closer came to my house and it was all good. I got a lower interest rate and a lower monthly payment which was my main objective.

Nationstar is terrible!!! They slow roll the client on paying their property taxes and their home owner insurance. I believe there is something illegal going on with them. They pretend that they mail these things out and they do not!!! I have had to pay in both cases myself even though I escrow! Please do your research when choosing a lender.

Refi Mortgage - Went pretty smoothly with exception of having to constantly resubmit some forms.

This website was very easy to use, and I feel that I was able to accomplish the task that I set forth to do.

Nationstar offered refinancing to us and the interest was right. Their representatives were all great. However, they transferred us to the escrow department. The guy there had some kind of accent on the way he talked, it was thick. It was really frustrating and hard for us to understand him sometimes. But the process went very well and everybody was nice. Since we've refinanced, we could miss a month or two payments and we could pay until September 1st. I guess in the future we’ll pay less a month and we’ll reap benefits as far as our lifestyle and living.

We’ve been with Nationstar for quite a while and we refinanced our loan trying to pay it off quicker. I got about $400 back into my pocket and it was one of the better offers on the table in terms of refinancing. Interacting with their reps was great because it was all virtual up until closing, so it was easy and seamless. I live in one state and my wife is living and working in another. Being able to review and sign all the documents electronically was crucial for us to be able to get things done and not have to be both together and on-site for the process. Their guidance is also pretty comprehensive. If we had any questions, we could communicate with the loan officer and the closing officer. Communication with the closing officer seemed to be a little disjointed, and given that we’re all in different states, I wish he understood that.

Everyone was kind and helped me through the process and computer use.

We are such busy people and they made it very easy. Mostly done over the phone and computer than they came to us for the final signing at our desired time. Very smooth.

First, this mortgage company is foreclosing on my deceased mother's home on word from her ex-husband (home was purchased before marriage to her second husband). He has no right to speak for this home whatsoever. I have a contract on this home to keep it out of foreclosure and NO ONE at this business will talk to me, nor my attorney. I work at ONE OF THE TOP mortgage servicing banks, and I know that WE HAVE NEVER TREATED CUSTOMERS LIKE THIS!!! You would think that this place would rather us sell the home then foreclose on, but not this company. Every time I finally get someone on the line they "transfer" us and then the call is dropped. I would never ever use this company for ANYTHING!! I'm so glad my employer stresses the importance of customer appreciation and satisfaction!!! This company will never rank with JD Power & Association. I can tell you that!

I think this company is the greatest thing since the invention of chocolate and that says a lot. Thank you for the opportunity to combine two mortgages with a lower interest rate. Many thanks.

I had a very positive experience with Nationstar mortgage when I refinanced. Although, I was hesitant in the beginning hearing other people's nightmares with other companies. My loan officer Tamika ** was professional and very knowledgeable throughout the process. I appreciated knowing from the beginning what documents were necessary to start and complete the process. My closing coordinator Jason ** kept me informed regarding any changes that needed to be made. He was sure to return all correspondence regardless to it being a phone message or email within a timely manner. I can honestly say without hesitation I would recommend Nationstar for home financing needs.

The overall process working with Nationstar and Greenlight was extremely tiresome and painful to say the least. There were a number of issues that I encountered along during my 90+ days of trying to refinance my home for a simply lower rate. The loan specialist (at Nationstar) who initiated my refinance abruptly left the company and no one reached out to me from Nationstar to let me know that he (Francisco **) had moved on. I only came to find that out through a conversation with a closing specialist from Greenlight Loans. The closing specialist (at Greenlight Loans) who was handed off my loan to start with was extremely incompetent. Did not return my phone calls and was very unhelpful when asked any questions about my loan process. She (Tanya **) did very little to provide insight into the overall loan process and instead became a major impediment to my refinance process.

While out of state during 7-12 thru 7-19, I received a dunning letter as well as multiple phone calls presumably for the same purpose, demanding the 7-1 payment. In fact, I mailed a check in the proper amount with the correct loan number towards the end of June. The check cleared my bank on 7-1. I spoke with Bernice on 7-20 who acknowledged Nationstar error in misapplying funds from the payment. She promised the late charge would be erased, that the records would show the payment was made on time, that the error was made by Nationstar and that she would send me, at my request, an email to that effect. After making the 8-1 payment on 7-25, the loan statement arrived 7-31, showing I owed two months' payment and a late charge! Infuriating to say the least.

My loan through GMAC was transferred over to Nationstar. I wanted to lock into a lower interest rate and felt that it would be easier to do a streamline refinance rather than go to an outside company. Their reps were excellent.

I'm very happy. Everything went smoothly with the refinancing process. Thanks to everyone being involved.

The entire process was smooth. All people I encountered were professional. No hidden issues arose.

Nationstar sent me a paper in my mail saying that I could refinance my mortgage, so I looked into it. I should have contacted other companies for this because looking back at my rate, I probably could have gotten a lower rate. Discussing my refinancing options was very challenging at first. I got a loan agent who was fired during the course of me processing our loan (he gave me some erroneous information) and then I had another person come and then I ended up with a third person. What should have taken a few weeks, took much longer but it's done now. Since the refinance, I added ten more years to my mortgage and lowered my payment.

They helped us get the loan we needed. The process was quick and straightforward.

I had a mortgage that came over from Aurora Bank over to Nationstar. I decided to do a refinance as of a couple of weeks ago. It was very quick and everything went very smooth. Their reps were very straightforward and made everything extremely easy. The guidance they gave was excellent. They explained everything in detail as we went through the forms electronically. I had a direct number to call for any questions I had and there was no wait time. You couldn’t ask for a better person to deal with especially the processor who initiated everything. It was hassle-free and it couldn’t have been better. Nationstar brought my mortgage down about $425 a month and that’s a big drop. The interest rate was only 1% less but it made my life a little easier. It’s a pretty big impact when you start adding $424 back into your cash flow.

All in all not too bad a company to work with. I have had worse but also had better. Am currently in my 1st home. Been here just over 6 years now. The financial institution I used to buy my home sold the mortgage. In my 6 years have had 4 different mortgage companies. Of them I have found Nationstar customer service to be friendly enough & I really like their website. I dislike their collection department & practices however. Was a couple months where I did not make my payment on the 1st but perhaps the 6th instead. You can count on them to start calling on day 3.

I wanted to lower my house payments. Working with Nationstar's mortgage professionals was very easy, they made it simple. Since then, our mortgage went down and we haven't paid it for the last two months (which is nice) and we start again next month.

Nationstar and Greenlight were awesome. Sara was very helpful and accommodating. I WOULD RECOMMEND THEM TO FRIENDS AND FAMILY.

After obtaining my new loan, I arranged for payment to be made through "autopay." However, when I received my first mortgage loan statement, there was no indication that autopay was in effect and it appeared that Nationstar was expecting me to pay by check. So I called the customer service number on the form to be sure that autopay was in effect. It took three attempts to finally reach a rep who was very helpful and answered my question re my loan payment method.

Our mortgage was transferred to Nationstar from another company years ago. The closing costs were lower ‘cause I already had them. I also have lower monthly payments and lower interest rates. Everybody was very courteous, professional and very helpful.

My refinancing with Nationstar Mortgage went smoothly. It was easy and the two primary people that I had communication were always easy to get ahold of and responded immediately. I didn’t have any problems. Most of our discussions were done over the phone and then via email. During our initial conversation, the guy went over the different options, different rates and how long. He was available if I had questions as we went through the process. I was then turned over to a lady, who always contacted me right away if there were any issues or what I needed to do and find and get back to her. I now have a lower payment and a lot lower interest rate.

On July 17, 2016, I made a payment of $300. I am in the hardship program and sent them what I could. I was appalled and infuriated to find out a few days later my checking account was hundreds of dollars in the red and my credit union (I have decided to leave after this; they have been terrible) had charged me $120 in overdraft fees. The reason is Nationstar withdrew, read, STOLE $1160.00 from my account instead! After I recovered from the shock, I called them and reached someone in the Philippines who CLAIMED they would help me with the issue but ideally I would "call customer service in the morning". (Great isn't it, how they employ Americans?)

Home refi. Thank you Nationstar Mortgage for your help.

We were really pleased that the refinance was done quickly and efficiently --everything they promised in the initial phone call.

Steven ** and Nai were very easy to work with. They both are very knowledgeable with the mortgage process. They answered my questions in a timely manner. I would recommend this company to anyone looking for a mortgage.

The interest rate of my mortgage was so high so I refinanced with Nationstar. It was easier with them because I had a mortgage with them. They were able to lower my payment and term.

We had our mortgage with Nationstar before and when we got a letter from them that told us how low their interest rate was, we called and they made it happen in a very short amount of time. My payments went down about $350 a month. It was a lot and it cut almost nine years off of my payout, so I was happy. The person who I initially spoke to was absolutely fabulous. He did everything he said he would do in a very timely manner. It was the same thing with the underwriter. If they needed something, they asked for it and I would immediately send it to them. They acknowledged it every step of the way and we closed within four weeks. It was absolutely amazing. I’ve never had a loan on a house that had this kind of personal service. It was absolutely beautiful and smooth sailing.

My mortgage was sold to Nationstar and I have never had a problem. I recently refinanced through Nationstar and it was the smoothest and easiest process ever! Would recommend to all!

Having recently had the pleasure of transacting a refinance of my mortgage with Nationstar, I was profoundly impressed by the very courteous and professional individuals that I dealt with throughout the process. Not one call or email went without timely response. And, the level of knowledge and attentiveness to details relating to economic matters and scheduling was unique. This was easily the most enjoyable, as well as, efficient financial experience that I have experienced. I have, and will continue to highly recommend Nationstar to both friends and acquaintances.

Nationstar Mortgage has been my lender for eight years. They were the first person that I contacted for my refinance because of my mortgage with them and they were extremely helpful. It was very expedient and quick.

It was a pleasure dealing with the loan officer. He made the whole process simple and was respectful of my questions and wishes...

My family and I have been staying at a hotel for the past month due a bad kitchen fire until the insurance company could do the things they needed to do to start the process of repairing the work. The insurance company made sure we were okay and located a nice place for us to stay with a full kitchen. Any other time Nationstar will call you a thousand times a week about refinancing with them. Anyway any checks over a certain amount has to go to Nationstar - they have to sign it and send it back. By error I did not do the return correctly after spending money to have it Fed Ex to them and having it Fed Ex back to me to start the work so that we can move back home.

The communication was often not to my satisfaction. In many cases, I could not get someone to return my call.

I've been happy with Nationstar Mortgage. Their representatives were very good, and they gave good guidance. Refinancing with Nationstar lowered my payment and it gave me more financial stability.

Nationstar Mortgage has been my mortgage company for a number of years. I went with their no-cost refinance and their reps were very pleasant. I got great and very helpful information.

Loan processor was completely clueless how to do her job. She kept asking for the same docs (4 times). Denied getting paperwork, then conveniently finds it. Doesn't follow up on phone calls. Asked me for my login info to my payroll system. Couldn't figure out who/how to contact my payroll dept (major city, with 380000 employees). Fax broke, didn't tell anyone for three days. I had to follow up with insurance company as they sent fax during this time, and she didn't follow up. Set closing 50 miles from where I live, didn't tell me. If I hadn't caught her mistakes, this loan would have never closed. She needs to be supervised better and retrained. This is my eighth mortgage, and by far was not handled professionally.

I got excellent customer service from start to finish. Everything in the process was explained along the way. Very nice people too.

I called Nationstar about an increase on my monthly statement and they couldn’t figure out why. They asked if I want to refinance and I said, “Sure, I guess so.” Their reps were really kind and courteous and they got everything done so quickly. At first, I didn’t think I was going to get approved, but then it turned out really well as I got a 15-year mortgage. The payments were lowered just a little bit and I got a good percentage rate.

We refinanced our home mortgage through Nationstar Mortgage. Aside from some setbacks and scheduling conflicts we closed on a 15 year fixed and saved time and a whole lot of money. Best decision we have made! Customer service was great!

EXCELLENT! This was the smoothest refi process I have ever experienced. DJ ** and Christy ** are superior at their jobs and deserve every success.

My experience with Nationstar has always been good with the exception of collection calls they make on the 2nd and 3rd day of the month. I have never been late paying my mortgage yet on 2 occasions they made collection calls which were made to me on the 2nd and 3rd day of the month when my due date was the 1st.

I went with Nationstar to refinance and combine two loans into one. Damar and Candy were a pleasure to work with. They made sure everything was clear and took care of any issues that came up very quickly. I'm now saving almost $700 over what I was paying combined before. I would definitely recommend Nationstar to friends and family.

Nationstar Mortgage was our current mortgage holder and we wanted to put our mortgage off on a less amount of time. We went again with them for refinancing and I spoke with one person and she was on top of getting everything done. She was very polite, professional and talked us through the process, which was very easy doing it online. She was explaining the paperwork as we were doing the electronic signing. When it was all done, they came and filed the papers so it was a very easy transition and I was pleased. I haven't made my first payment yet, but it's a 15-year term. We knocked off four years and it's a cheaper monthly payment, so in doing extra payments, we'll be able to pay it off even in less time and save a lot of interest.

The team that we had was very professional and helpful, and didn't give me a hard time. Everything was through email and they answer right away. Every time that I leave even voice mails, they call me back right away. Great servicing from Nationstar and we don't have any reason to move out.

I wanted to lower my interest rate. I've been trying for about a year and Nationstar messed up on my account, so I was trying to fix that. And then, finally, this last time they're like, "Well, we can't fix it, but we can let you refinance now", so that's why I did the refinancing. The guidance was good and informational. They found the best rates for me, wherein I would be saving $200 a month. Once I got into the refinancing, the process was super fast.

Nationwide provided professional, knowledgeable, and customer oriented service at every level. As a former loan executive and someone who has purchased or refinanced multiple residences over a forty year period, I greatly appreciated the ease and efficiency I experienced throughout my loan process working with Nationwide. The most positive loan experience I've had to date!

Excellent customer service, walked you through the process, very professional. Excellent teamwork with Shawn ** & Dan **.

I just went through a refinance with Nationstar. It was lot easier than in past times. With the advent of keeping things simple, the process went smoothly and was relatively painless. The original mortgage I had that Nationstar bought from Chase was a 10 year interest-only mortgage and they changed it to a 30 year principal and interest type of mortgage. I said that it was time I put some principal into that beast such that when I pass, maybe my daughter can use that to move onwards.

They were very good with everything.

We wanted to lock in at a lower interest rate because we were on a modified loan and our interest rate was gonna go up higher than what the rates were. Nationstar Mortgage's professionals were extremely friendly and helpful. We had very good communication back and forth. I mainly had two people helping me through the process and they were both very good at their job. Anytime I called or had any questions or sent an email, someone got back to me right away. The whole refinancing process took less than two weeks. We're now locked in at a lower rate so our mortgage payment went significantly down. I couldn't ask for anything better than what happened.

The process was flawless. One of their representatives went out of his way to be helpful. Absolutely couldn't have been better.

I could not believe the amount of paperwork required for this type of transactions!! It's been a long time!! Anyway I wish I had a lower interest rate, but it's what it's, your personnel was professional and cordial, and very helpful when I needed their help.

I was trying to save money to see if I can get a better deal on the interest rate. I consider the refinance process with Nationstar a good experience. We were able to get a shorter loan. We made the length of the payment a 15-year one. I was happy with the loan officer as he provided me good details about the information. Also, when I reach out to him, he'd get back to me right away.

Thank you Nationstar for providing excellent customer service! I very much have appreciated the professional, helpful, and personalized attention!

I would like to say that Ricky was a very helpful and respectful rep that helped me through my whole process of my loan. Even when he was done doing his job in starting the process of my loan. Thank you Ricky!!!

Since refinancing with Nationstar, we're able to save some money out of our mortgage payment. Our interactions with their mortgage professional were great and we were given good guidance.

We already had a mortgage with Nationstar and they notified us about the refinance to lower the interest. They reduced it from 21 years down to 20 years, and we went from a 6.75 down to a point something, which reduced our monthly payment by $77. They were helpful and made the process easy and straightforward plus the guidance they gave was clear.

Nationstar Mortgage owned my mortgage prior to buying it. When I first got my old mortgage, it was an interest-only for 10 years and then it was an adjustable-rate mortgage through the life of the loan every six months. I wanted to get into a fixed rate so I looked into refinancing. I already had my loan through Nationstar so I was able to do a fast track or a streamlined refi and I did not have to provide as much information and they're already my provider.

We had a Nationstar loan and there have been different ads on our site about redoing the loan. And one day someone called me and was very informative about redoing the loan with Nationstar so we went with it. They have lower interest rate so the whole payment was lower. It saved about $125 a month in payments. Everything was very easy to understand. I really enjoyed how everything was done online, for the majority, until we got to the last part for the closing. It was really easy to do all the signing of the documents online. I also liked how they said that we could pick out the closing area to meet at in our town. And the man that helped us was very, very patient with us. It all came together easily and quickly.

Refinance - Done in a timely manner. Thanks to Daniel ** and Joel **.

I needed help immediately and was looking into refinancing. I talked to my bank but the payments were higher and it's going to take a longer time to do it with them. So I called Nationstar and talked to Amanda, and she helped me. We filled out the papers, and a week later, Dan called me and said that I’ve been approved. It’s so fast! Their service is excellent. It’s better than any other mortgage company that I’ve dealt with.

I've been passed around several times and got assigned to Nationstar. I had a really high interest rate and was upside down in it. And the property was at the neighborhood where I couldn't rent it out for what I owe. Refinancing with Nationstar was seamless. They were very responsive, easy to work with and answered questions along the way. I'd been turned down several times trying to refinance but I never qualify for it because I technically need too much money. But there's a lot of factors that people don't pay attention to so it was nice that I qualified for this latest government program. It was nice to be able to have somebody put me into something that worked. I got to skip a payment and my mortgage has gone down on that real property by almost $300 a month so that was really nice.

I was buying a foreclosure and Nationstar owned it and helped the loan on it. They said if I used them they would pay all the closing and everything. Refinancing went very smoothly, wonderfully and was a very painless process. They offered a lower rate, and everybody was great. They did the job, was prompt, called me back, kept me informed. It was when I first purchased the house from them that was the nightmare.

The process was easy with Jack ** and Benjamin ** helping us from start to finish. Thanks guys at Nationstar.

We have a mortgage through Nationstar and they knew how we paid and how dependable we were. We refinanced with them to get a lower interest rate and they got back to me in a quick manner. The person we dealt with was very helpful because he told us about our two options and the savings we'll have for each. He was very knowledgeable. We got our interest rate down to 4% from around 7% so that's a big savings for us. That's a big plus - not having to spend that much on interest. The fact that we have a much lower payment now, we can use more money to fix our other house. I have been considering refinancing a couple of other mortgages that we have with other lenders through Nationstar because they did such a great job. I'm really pleased with how quickly they got it done.

I have two mortgages with Nationstar. My interest rate was 7.5% and I wanted to lower it so I refinanced with them. The gal that I was working with seemed to know all the different programs and options. She did a very good job and I was pretty impressed with her.

I had purchased five homes and own four currently. Nobody could get me an interest rate lower than 6%. Nationstar called me and said that they could. I’d never done a refinance over the telephone and online without faxing and transmitting a large number of documents but it was very quick to close. I was informed enough to be able to make the decision. We had to do the math on it to figure out the number of years and amount of money that I would lose or gain. It worked out and I would gain. I’m making $177 a month more on the investment property. It’s been a pleasurable experience and if the need arises, I would do it again.

I closed the sale of my home in March 21st of this year (2016) and at the same time had overpaid the property taxes with a double payment. One from the buyer's escrow and one from Nationstar Mortgage escrow which at the time was the servicing company of my loan. The local county promptly refunded the property taxes but sent it to Nationstar Mortgage LLC instead of directly to me. When I called Nationstar on this, I received conflicting information, dropped calls, on hold for extended times and could not get an answer. After several months of this, I finally received a small check from Nationstar that was less than one third of the amount I was to receive with no explanation or backup.

I was with Nationstar and I applied for a refinance to save money on the monthly payments. Most of the process was done online. They sent a notary public out to the house and everything was fine. Their staff gave me three options for 30 years, 20 years, or to continue with 17 years and they were all at a lower rate.

I bought this house from D.R. Horton and we went through their lending complex and then we ended up with Nationstar. We already had a pretty good interest rate, then it came down enough that we thought of looking into refinancing and checked a couple of other places. Then we decided to also look into Nationstar since our first mortgage was with them and they were competitive. Their mortgage professional provided an excellent guidance discussing our refinancing options. However, their website still shows my old mortgage on it, not the new mortgage, although we paid it off over a week ago. The website takes a long time to update. We needed to set up electronic pay so we get that out of our way. Apart from that, the process was very easy all the way through.

We have done 3 re-fi's with Nationstar/Greenlight and have been very pleased with the process every time. They are professional, knowledgeable, very responsive and very pleasant.

For the most part it went very well.

Did not always update me on progress. Did not always respond to emails or phone calls. Underwriting had strange requests and had not read the appraisal completely. If they had, the questions would not have been necessary. The senior loan officer did a good job.

Great experience working with Jack. Return calls promptly. Answered all my questions and a smooth and fast refinancing process without any stress. I am very happy with the outcomes. Now have a great refinancing rate that is going to save me thousand of dollars.

These folks were great to deal with and provided great service and follow up.

I was trying to lower my house payment. Nationstar Mortgage told me I could refinance with them and I did. Their reps were great and the payment is lower now.

Nationstar took over one of our mortgages. Sometimes, they would send us information regarding refinancing and we’ve always talked about it, so we decided to give them a call. Also, we'd like to stay within the same company, so we contacted them for a refinance. The Nationstar reps were all wonderful. They told me everything that I needed to know, they’ve been keeping me informed, and they stay on top of everything.

Recommended. Already sent two new home buyers to Nationstar.

The process could not have been easier for the customer. The signing of the documents was as convenient as possible. The two people that handled my loan were always polite and available. My only hesitation was that the costs of the loan was a bit more than anticipated.

My friend was with Nationstar Mortgage and he told me about it. I was established with them and when one of their people called me and asked if I wanted to refinance I went for it. I wasn’t on a fixed rate and every year my payment went up. With the refinance, my payment is a little bit higher, but it's a fixed rate. Their guys were very good, very helpful and understanding of me. They called on Sundays, too, which was nice. They were very well-prepared. It went really well and it didn’t take very long. One thing was I found out that my ex-husband was still on my house mortgage and they could not go forward until his name was off of it. I did everything to get that done and they were very patient in waiting for that to all happen which could’ve been delayed a long time.

I’ve been with Nationstar for a long time. I’m retired and getting a refinance would help me out monthly, and they were very understanding with that. The benefit that I saw is when they said they would call, they called. When they said you’ll be expecting an email, we did. They were very honest about everything. The notary who came here was awesome. She was a very nice, very sweet lady and I liked her. Everyone was courteous, told us what to expect and when to expect. They've been respectful to us as I’ve been respectful to them. They were also very professional and friendly. You could joke and cut up with them, which is a benefit to me. A lot of these finance companies will say they’ll do it and it’s five weeks before you hear from them. Nationstar kept the ball rolling and did what they said they were gonna do.

You made it so easy with the paperwork. It also helped because I have a computer. Thank you all for making it so easy.

We’ve been with Nationstar for several years. They are good at what they do especially when we had an emergency. I can’t believe how fast they got the refinance completed. They did an excellent job and didn’t miss a beat. I’ve never had an experience with a mortgage transaction as well and as efficient as they did at that time. The refinance has given us a better perspective on Nationstar - how well they do their work and how well they deal with business. They are A+.

I've been enjoying my mortgage with Nationstar. I already had an account with them and I just called them first for a quote. They were very helpful, informative, and pleasant to deal with. The guidance from them was excellent.

Accomplished with a minimum of paperwork, customer service was thorough and friendly.

Always kept me informed on the process. Very friendly and knowledgeable. I have recommend Nationstar and Greenlight to co-workers.