Mr. Cooper Reviews

Our existing mortgage was sold to Nationstar this year. The mortgage professional was very informative, completely walked me through the process and made it as easy as possible. He also sent me information online that I could take care of and get back to them. It was very convenient and efficient from the time when we talked about the refinance options, made the decision and moved forward. Everything was wrapped up within almost a week. It was really quick. This is just our first month but with the refinance, we've benefited by shaving three years off the existing balance of our loan. I would recommend them because it has been a wonderful experience. Being sold to them without knowing who they are and encountering them since then has been wonderful. Overall, it was a painless and very supportive process.

I thought Nationstar's offer was a really good one. The staff was helpful, but recently they didn't help me with my problem that I'm having with my account wherein I can't get into the account. I've called them and they're supposed to call me back.

Mortgage transferred from Seneca mortgage. We have always paid part money order and part check. Nationstar will not accept payment and apply both forms to entire statement. They will apply to principal and payment at their discretion. So we have to call twice a month now to change applied funds and then again to ensure they did it right. All this in addition to receiving statements 3 days before due date.

We had our loan with Nationstar and since we're happy with them, we decided to also choose them for refinancing. Everybody was professional, people got back to us quickly, and everything went smoothly. They were able to explain our refinancing options well. Now, we have lower interest rate and we went down from paying off 20 years on the 30-year note to actually only doing a 15-year note.

Jack ** and Jasmine ** worked efficiently and professionally through our process. They were a pleasure to work with and made the whole process a painless experience. The Nationstar team has a winning combo with these two individuals. Thanks again.

ESCROW DEPT: For over a month, I have attempted to get my payment corrected. I ended up with an escrow shortage because when my loan transferred, for some reason they stopped collecting my HO Insurance for over a year. In June of 2015 they sent an escrow overage check for $1300 which I never knew about, never received, and never cashed. I only found out about it because in June of 2016 they increased my escrow payment by $300.

I currently have Nationstar as my current mortgage holder. I got lower interest rates since refinancing with them. Also, their staff was all friendly and helpful. They were guided towards getting the most for Nationstar but you would expect that with the salespeople.

The Nationstar reps are very professional. My loan was sold to Nationstar, and I'm very happy now that it was. As a matter of fact, I just refinanced and it was awesome. I got a lower interest rate and my term years was cut in half. I got 15 years instead of 30 years now.

In October 2015 my Ocwen mortgage was bought by Nationstar. Only to be a nightmare still a yr later.never received paperwork to make online payment so made my payment still to Ocwen in October. which I have proof from them. Come November was able to start making payments to Nationstar finally and everything was fine. Paid my monthly payment. Well come April I received notice I was a month late because they never got October 2015's payment. So now it says I am a month late.

As I sit here, I can't help but wonder what I did in a past life to get stuck with this crappy company! I refinanced earlier this year. My new mortgage was immediately sold to Chase, with whom I was extremely happy. I received a letter from Chase, in early September, that my mortgage was being sold to Nationstar in early Oct. As my Chase letter stated, I was on the lookout for a mailing from Nationstar with my new account information. Weeks pass and nothing. On Oct. 10, I google Nationstar and call the number I find. I'm told by the rep that my account was not yet setup in their system and I should call back on the 14th.

Michael ** and Jason ** were very informative and helpful. It was an easy experience that saved us lots of money! They called us and sent us everything we needed for the process, and kept us informed all the way. We would recommend them highly!

We refinanced our mortgage with Nationstar/Greenlight a few weeks ago. Our loan officer, Daniel **, was extremely helpful with the entire process. He was knowledgeable about any question we asked and guided us through it all. He was probably the main reason we went through with this! Patty **, our closing coordinator, was also very helpful. She got us to closing very quickly and knew exactly what had to be done and when. They both helped with phone call and emails and it went quite smoothly.

They are hard to deal with and don't like to pay claims. I've been battling them for 6 months about a flood claim they didn't even have to pay. I have to send them checks from my Insurance company due to some weird rule, and they hold the checks and refuse to sign them even after all repairs are completed.

My wife and I have been getting harassed to sign modification papers to refinance our loan. Payments have been automatically paid through our bank for the entirety of our mortgage. First through Bank of America. Now through these clowns, but yet they say we're months behind in payments. Go figure, right!? I have copies of bank statements in my hand RIGHT NOW, that were sent to them, but they somehow never received them. How convenient. The NJ Dept of Banking is working with us to resolve the issue, since I have no faith in this organization to rectify.

My mortgage was recently transferred to Nationstar Mortgage from HSBC. I'd been with HSBC for 13 years and I must say, I was pleased with their services. I called Nationstar to inquire about the incorrect amount for my mortgage payment (it included an extra escrow amount made to HSBC last month) and was advised my account has a code on it and they're not able to touch it. When the rep offered me to speak with someone in the escrow dept and I agreed, she hung up on me. Afterwards, I went directly to the internet to read the reviews and my worse thoughts were true. Poor service is their standard. Great??? Can't wait to fulfill my mortgage obligation with this company.

This is one of the worst companies by far. I have had my house for 7 years and ran into significant hardship this last year. I contacted Nationstar repeatedly and talked to numerous representatives that either did not know what they were doing or were very misinformed. I was told at first that I could not put my house up for sale if I wanted to do a short sale. I was also told that I had to 60 days late before I could short sale. Neither of these things were true.

I would have hoped it didn't occur in the first place, but I will upgrade my star-rating.

I made a phone payment on the 14 of October 2016. Sorry to say my payment was returned to my account due to it was short 11 dollars. Insufficient fund fee by my bank was 35. When I found out I called Nationstar and told the service agent I will make a online payment the next day. The service agent says ok and he will note it in the system. The next day my payment posted. Two days later I check my bank account to make sure my bills were paid. To my dismay I was overdrawn by 600. I quickly checked my account and found that Nationstar made another attempt to collect the returned payment prior to the second.

This mortgage company should be audited. This account belongs to my deceased father, I make monthly payments and yes they have been late. However I was placed on payment plan for 2 months and the rep said I would be current at the end of these 2 months. I continued to receive collection phone calls and envelopes left on my door knob. I advised the rep who assisted me that we had spoke about the payment plan. She said it wasn't her but she is the only person in the collections dept. I have ever spoke to. Please finance or refinance with another company. This loan was originated with BofA. Beware!

Cust service confused over what I owe. They said $37 for late charge but charged me 48. Obvious greed. When cust service couldn't figure it out she just went silent. Never got my first payment, didn't notify me. Bad service.

Called to schedule a payment and to apply for a workout plan. This after I was told I could set up my account online but in fact I cannot because I am in an active bankruptcy. Finally reached the Bankruptcy department and the young lady on the phone was beyond rude. She raised her voice, talked over me because I asked questions about my ability to pay but not discuss my loan. It was unwarranted and unnecessary. I remained calm, thanked her for providing the information, and hung up the phone. I thought it would be a unique experience until I performed a search and found this page.

Nationstar recently took over my mortgage from my existing mortgage company. The transition was handled very poorly with very little information and time to set up a payment to them. I was sent an e-mail when the mortgage payment was due and a link to sign up on-line. When I went on-line to set-up an automatic monthly draft their system didn't recognize my mortgage or me. I called their customer service and waited 10 minutes to be told their website is down and that why I could not set-up my on-line account. Well it's two days later and their system still does not recognize me or the mortgage that they just acquired. The Customer service rep provided incorrect information. Nationstar needs to review a better process for new customers.

We got literally bombarded with mail and even over night mail to refinance our home. Nationstar is already our mortgage company and we've refinanced with them before and it was easy. This time however, the CSR told us that our house had to be worth at least 300k in order to refinance. Why? That made no sense. So even after that, we still got bombarded with mail and to top it off, it was like being teased. They threw in comparisons on how much we could save by showing us our payment now and how much lower it could be after we refinance. So THEY KNOW WHAT OUR HOUSE IS WORTH! Why are they doing this and not only wasting paper by sending us this stuff, but postage as well.

I received a letter on 10/17/16 dated 10/10/16 stating Nationstar had not received my payment for October. Unbelievable...I have auto pay on in my mortgage and have had for years. My payment is due on the 10th and was taken out of my account on 10/12 (10/10 was Columbus Day). I hope that this didn't get reported to the credit agencies as this will impact my credit score. I want proof in writing that this letter did not impact my credit score. I will be calling them today, but it is very alarming to receive a letter like this and I'm very unhappy right now.

Jack was our point of contact for a refi. Jack was incredibly conscientious, hard working, and friendly. I will absolutely recommend Nationstar to a friend because of my experience with Jack. Any questions, please call me.

My Seneca mortgage was transferred to (swallowed up by) Nationstar this summer. Since my 9/1 payment was almost due, and I had yet to receive a bill from Nationstar, I made my 9/1 mortgage payment to Seneca, via their website. I felt safe doing this because the Nationstar paperwork clearly mentioned that payments made to Seneca would be forwarded to Nationstar and credited to my (new) account. By the time I was making my 10/1 payment via the Nationstar website, they indicate not yet receiving the 9/1 payment. So my 10/1 payment was actually applied as my 9/1 payment. When I called Nationstar, the script-reading rep assured me that these things take time and that the original payment made to Seneca was most likely still in the process of coming over to Nationstar.

Positive experience, quick and painless. Saved me a ton of money. Everyone I dealt with was knowledgeable. I was afraid of doing it online but they assured me and made me feel they were competent and caring.

I had a very good experience with Nationstar. I was an existing customer, and they were able to beat all other rates I had received from LendingTree. The process was fairly quick and relatively easy. It all took about 40 days. It could have been done in about 30 days, but the inspection turned up a minor issue with the smoke alarms. My rep, Katie **, was excellent. She kept the lines of communication open, gave me accurate timelines of the process, and answered all questions in a timely manner.

I attempted to refinance my mortgage with Nationstar. I knew certain fees would be rolled back into the loan; however, the representative that was assisting me gave me several rates to choose from; but, he neglected to inform me that I would be buying down all the points. What would be the purpose of refinancing! Maybe he thought that I wasn't going to read all the documents that were forwarded to me. I discovered over $7,000.00 in fees that were going to be rolled back into my loan. What a scam!

Nationstar did poorly processing my monthly payments, not saying I paid one month and reporting 30 day delinquent even though I did in fact pay. Customer service hung up on me often, even rude with voice tone. I filed a complaint and did not get a response. I would give 1 star with customer service. And during closing the e-score wasn't accurate. I wouldn't recommend Nationstar Mortgage.

I live in the state of PA. In the past, Nationstar was not allowed to charge me a processing fee when making a phone payment. After making my last payment for Oct., they stated my state is allowing them to do this now. How do I know this is true? This company has been very shady in the past.

My refinance was sold from a local bank to Nationstar Mortgage 3.5 years ago. I'm shocked to read some of the positive reviews on here. Nationstar has provided the worst customer service I have ever experienced from an organization. I had a difficult time getting the PMI removed when it should have been, as written in my original mortgage agreement. After speaking to multiple reps, who gave me completely opposite information (First Rep told me I had to go through an appraisal and pay 2K to get it removed; the Second Rep told me it would automatically be removed the next month, which it wasn't). Both reps indicated their name as "**".

We did our second refi with Nationstar and had an excellent experience both times! Everyone we dealt with was very professional and got back to us in a very timely manner. They also kept us in the loop the whole time and were very detail oriented. We would highly recommend them!

Just was transferred from HSBC to Nationstar. Was sent an email to register. Tried to register. Could not. Called the number and after 5 minutes of nonsense was connected to a rep. After being told my account info isn't available yet, I proceeded to explain that I sent in a payment (at the direction by HSBC) and wanted to make sure it was applied, and how important people's mortgages are to be up to date. She hung up on me. Way to go... I feel so much better now!!!

I negotiated what I was told was a 15 year mortgage. I received a card from Nationstar suggesting I get insurance on my 30 year mortgage! I explained at the beginning that I was not interested in a 30 year mortgage at any interest rate. You really put one over on me! Even when signing the closing paperwork I discussed the fact of the 15 year mortgage. I had the original mortgage for 13 years. No way I wanted to start over. Thanks for nothing.

Very convenient experience. Most correspondence via the internet. Which was less stressful and allowed you time to think and ask the right questions or obtain the right documents. Both the loan agent and the loan attorney were very helpful, portrayed a sense of wanting to help you and were very professional.

The process went smoothly. It took longer than I expected it would and was much more thorough than I thought it would be, but the staff was timely and professional and answered all the questions I had. I was just surprised at all the steps considering you already hold my loan and I had just refinanced a few years earlier. There were many things that I don't remember having to do the first time like having an inspection and submitting my tax returns. Also, there were a few times when I had to submit the same information more than once (to different people) which I don't think should have been necessary. Overall though, it went well.

I refinanced a home loan with Nationstar and was pleased with the customer service I received. Michael ** and Nayadet ** were courteous, patient and helpful during the entire process. There was a consistent interest in making sure that I received the best possible product that could be offered to me. I found Michael's and Nayadet's dedication to this process to be above and beyond of what one could normally expect. I am also equally pleased with the outcome.

We refinanced out home with Nationstar via Greenlight Loans at a very good rate. The process was quick, the individuals we worked with were professional and knowledgeable and closing was one of the easiest I have experienced. The on-line tracking helped keep us in the loop every step of the way.

I contacted Nationstar Mortgage several times and spoke to several "managers " in an effort to resolve an escrow discrepancy which to this date was never resolved. Six months after contacting Nationstar via mail, I was notified by the taxing agency that the tax was not paid. I was forced to pay almost twice the tax due because of the additional fees. Several times I thought the situation was resolved, Nationstar even contacted the taxing agency to give them a payment date. One month later the check was still not sent to the taxing agency. I was lied to, the taxing agency was lied to and a lien was being processed on my property. I was and continue to be extremely frustrated and dissatisfied with this experience.

My mortgage got sold to Nationstar and refinancing with them would be easier and faster because they had all my information and history. However, their representatives were not very professional. There was no discussion of what the options were or if it was a good plan or not. They never called back to follow up and ask if things went well. The only thing they call me about is to tell me the amount that I had to write the check for which kept changing almost every day.

Everyone that I spoke with starting from the first call I made was very knowledgeable and friendly. They made the experience easy and effortless. They were also quick to respond at almost any time of the day.

I’ve been dealing with Nationstar for about eight years. The first lady I dealt with called me one day and I told her that I got laid off from work a day before. She just followed up and didn’t tell me anything. I was supposed to sign one day after that. I waited two weeks and my wife called and a young man told us our refinance was turned down. But he and the last young lady I dealt with were very nice and they really worked hard to get my loan and get everything done. They did an excellent job. Refinancing got us a lower interest rate, hence a cheaper mortgage.

Impossible to get in touch with someone willing to work with you. They foreclosed on the property then bought it at the sheriff's sale with a six month redemption period but have padlocked the home and I have no access while the redemption period is until December 28th. They will not reduce the redemption period to the 5-6 week period and their attorneys handling the foreclosure cannot get a response to reduce the period as well. In the meantime the association is charging me the dues and legal fees while Nationstar is holding the property hostage. Shame on Nationstar!!!

Nationstar bought the loan that we had previously with Bank of America. They decided to be more competitive which made me inquire about refinancing my mortgage. I mainly communicated with them through phone calls and emails. But I don't like doing a lot of phone calls because they don't hold up in court, whereas emails and any type of document does. I don't care for the loan processor, Alex. The consumer is allowed to ask any question that they want in the loan office but Alex got tired of me asking questions. However the appraiser more than made up for him.

Nationstar financed my first house through my mortgage broker. Their reps were a little slow to respond at first, but once they got through and were able to get the approvals that they needed, everything went fine. My monthly payment is now down to about $120 a month. However, I would have liked a little more background from some of the information. They just automatically assumed that I didn't want to go with a no-closing-cost option even if I could get a lower interest rate with a little bit of closing cost. They didn't even bother to offer that option until I asked. I ended up going with a no-closing-cost option, but I would have liked to have the information upfront about other possibilities to get my interest rate even lower even though it would have meant that I would have had a closing cost. The experience was good, but it lacked guidance.

My original mortgage was sold to Nationstar some time ago. My experience with them has always been very positive, so much so that when I decided to re-finance my loan I returned to them for that. We had a couple of bumps in the road during the process (my unusual circumstances) but they handled it very well with excellent follow through and courteous service at all times. We accomplished the re-finance and I'm very pleased with the results. I will recommend them to family and friends as a good company to work with.

My mortgage was turned over to Nationstar. I needed to improve my cash flow and they sent me a refi offer. It was a low document refinance which was my best option at that time. It was generally a good process. They were courteous and we had good communication. I would recommend Nationstar.

I was pleased with the process that Greenlight Loans provided for the refinance of my home. Their representatives were very knowledgeable and professional in working through the process to complete the refinance. If I refinance in the future I would consider Greenlight Loans and Nationstar Mortgage.

Everything seemed to be very professional with Nationstar. I did not have any issues with any of the departments along the way so it was a very good experience. Everything worked very well and I was pleased. I got a lower monthly payment and that's a benefit.

My mortgage was bought by Nationstar prior to me refinancing. I had several calls from my first inquiry and I was very pleased with the service I received. All my questions were answered and the young man who helped me explained everything down to every detail I asked about. He also went over each of the options that I could've went with so I was satisfied with that. They were fantastic and very professional. And since I refinanced, my interest rate was lowered and consequentially my monthly payment went down as well.

From the first phone call to the last, everything went very smooth. All numbers given were accurate. The people were prompt, courteous and everything they promised was accurate. Would recommend them to friends and family.

We refinanced our home mortgage to lower our interest rate. Our previous loan was also with Nationstar. The process was very easy and each representative we dealt with was efficient, respectful and courteous. All of it was done online until the final signing.

Our mortgage got transferred over to Nationstar and they have been excellent. Their rep told us exactly what we needed to do and what papers we needed to have. We got it and it was a very quick transaction. It was the first time we've ever refinanced that it was a really smooth transaction which I didn't expect. We got a lower monthly payment so we saved money.

The whole procedure was great and I lowered my payments $100.00 a month. All online, no running here and there. Even the closing, they came to me. I only left the house to fax some papers and if I had a fax machine I would not even have had to do that. Everyone was very nice. Jack was my favorite though.

I was a little confused at first, but everything worked out fine. I started the refi with one person then got switched to the other person who told me she was waiting on another person to get the underwriting done and finish my refi. Wasn't but a few days and I was done in about 2 weeks.

Loan process was smooth and professional although redundant. We needed to provide proof of income several times and in several methods (even had to explain why Doug worked 2 jobs in the same year). The disbursements process of our funds was disastrous. We have never had these types of bad experiences. Nationstar was not a new lender to us and we have been stellar with our payments to them over the years. We had no issues when we refinanced years ago for 5 times the amount. But this little loan was a total fiasco.

Both people we dealt with were excellent. The overall process was seamless from beginning to end. We both have excellent credit, etc., which I'm sure helped, but we were extremely pleased with the process.

I called Nationstar, and the first guy I talked to was great. I only dealt with two people, and they were very helpful. If I had a question, I just sent them a quick email, and they were responsive. They answered all my questions and helped me figure out what I wanted to do. I was eight and a half years into my 30-year loan when I decided to refinance, and initially, I wanted to go with another 30-year. However, we talked about the fact that I'd be saving a bunch of money going with the 20, so I went with the 20. Now, I'm glad I did that rather than the 30. Even though I dropped it to a 20-year and I'll be paying it off quicker, I'm still going to save money because dropping the number of years dropped the interest rate, and I'll still save about $24,000 over the life of the loan. Additionally, everything the reps said that was going to happen, happened. It was quick, painless, and extremely beneficial. I'm pleased with it. If I had to do it again, I would because they're great.

My mortgage was acquired by Nationstar from Bank of America a few years back. I would say about 2-3 years ago give or take a few months. My unpaid interest bearing principal balance was not very high when Nationstar took over my mortgage. At the time of my review 9/25/2016 I have one more payment, and my mortgage will be paid in full. I always paid my bill on time and Nationstar did not give me any trouble. All was good until a few months ago.

Once again, Nationstar contacted me about refinancing with a lower interest rate and shorter loan term. Everyone with whom I had contact during the process was efficient, and the process took very little time. All the agents were helpful and friendly. The first time I refinanced, I was a bit suspicious - what's in it for Nationstar? My banker explained - keeping me as a client. As long as I get service like this, I will remain a client and will recommend Nationstar to others.

We had two truly great guys working with us. The only problem was when our loan app ran out of time because of a lien on our property that we didn't know about and was not ours at all. Was later taken care of. We weren't told that our application would time out and that we would have to start over. LOTS of paperwork.

I just refinanced with Nationstar and they were fine. It was all great. I had no trouble at all with them. I've lower monthly payment since refinancing.

I used to have the mortgage with Bank of America then they sold it out to Nationstar and I've been with them since then. Nationstar called to advise me of lower interests and to refinance so I asked them about the HARP program. They said that I qualified for that so I decided to refinance with them. They were professionals and very helpful. They explained everything very well to me and gave me a good interest rate. It was not as much paperwork as I thought it would be and went smooth without complications. Everything was done well. I'll start this coming month to do the first payment because they gave me 60 days to do it so I've been saving money by not having to pay off the mortgage real quick.

We would like to thank personally our mortgage professional Eric ** and our closing coordinator Carolyn ** for providing us with excellent service and walking us through the entire process for our refinancing. There was never a problem that wasn't resolved.

My original mortgage was sold to Nationstar a year and a half ago. Their professionals were very easy and good to work with, told us everything every step of the way, were very informed and let us know all the options, and were very willing to work with us. The one whom we worked with was very forthcoming about what our options were, described the pros and cons to all of our options, and allowed us to make the decision on our own. Since refinancing our loan, we have lower monthly payment and interest rate. We are also able to slightly adjust the date when the mortgage would be due so we can make it. That helps us to be more consistent with our monthly payments because my wife and I get paid on varying schedules. It's an excellent experience.

I had a great experience with our refinance. We locked in a good rate where we were in an adjustable rate mortgage. We shortened the mortgage from 21 years to 20 years, and the payment is lower than what we've been paying for 5 years. Since we already had a Nationstar mortgage, things were very easy. I am on commission income and the other mortgage companies would not refinance us. Nationstar used our perfect payment track record and gave us the chance.

Overall, it was a relatively painless experience. Nationstar called me regularly with updates. They have a very organized process. The only negative is I wished they would have accounted for the escrow payment. This was added between my last estimate report and when the notary arrived. Nationstar had all of my information to be able know when and what the escrow payment would be. This lowered my cash out amount by approximately $1000.

Nationstar has been great. I love them. Their reps have been very good and very professional. Everything worked out. It's been an excellent experience and I'm very happy.

I have just recently completed the refinance process, and I was very pleased with the in-house Greenlight Loans company that did the work and made it happen. They were very prompt and professional.

Everyone was very helpful and friendly. The process was very fast and easy. I hesitated on doing it just because I thought it was going to be a long and difficult. If I'd known it was this simple I'd of done it sooner... Thank you so much for all your help.

The mortgage professionals of Nationstar Mortgage have been good and everything worked fine. They called to tell what we’re gonna do. Their guidance is good and they explained everything very well to us, how that was gonna work and where we’re actually going. The girl we worked with helped us out a lot. She called me and told us there’s something we can do to get the PMI going. That was great and neat and we did get a drop in the PMI.

Two people that I have been working were Dominique ** and Joyce ** and they are simply the best. They worked tirelessly with me to refinance my condo and I cannot say Thank you enough to them. Wish them best in their career.

I recently refinanced my home mortgage thru this company and had an amazing experience. It was pretty fast and easy. I would definitely recommend this process to anyone, especially if you don't want to leave your house! A big thanks!

Nationstar is my present mortgage company. I chose them for the refinance because they had all my information and the whole thing was going to be easy. Their mortgage professionals were extremely helpful and discussing my options with them was excellent. The team that they gave me was always available to me and I can’t recommend them enough.

Horrible horrible company! USAA transferred the servicing of my loan to Nationstar at the beginning of this month. I went online to make a payment like I always do and the new website would not accept my account number or allow me to set my payment date as the same day. It would not let me submit my payment since my bank account was not correct (it was). I reloaded the page and submitted again and it accepted my payment. That's when the fun began. The first time I tried to submit my payment and it wouldn't go through, well it really did, as did the second attempt. So they double billed my mortgage payment. This overdrafted my bank account and left me with nothing in that account to pay other bills. Luckily I have two accounts, one for bills and the other for general use, so I wasn't completely broke, but I now have other bills due that automatically deduct, and they will likely bounce.

My wife and I changed insurance companies (again) and this results in a change in the escrow account, which unfortunately is handled by Nationstar. While we never opened an account with them, nor did we take out our mortgage with Nationstar, our previous mortgage holder sold our account. At least it wasn't Wells Fargo! Our dealings have been minimal so far. When we changed insurance last time, the process was in and out done. Of course, we didn't have Nationstar at the time. Now we do.

Nationstar already had my mortgage and they kept sending me notices in the mail so I refinanced. I talked to two representatives and they were both easy to work with and it was simple. The one I called who first started it was great and then the other did my financial closing. Their guidance was good and the experience took less than a week from me calling and having it all finished. They streamlined it really fast and my house payments dropped by $300. It was real easy, no hassle, and I’m really happy with the outcome. I would recommend them.

I already had service with Nationstar because my loan was transferred to them. They kept sending letters in refinance so I just took them up on it. Everything was fine but it took longer than I thought. I would like to know everything that is needed instead of after I had gotten everything that I was told that was needed then, it came back I needed some more and more. That's just prolonging it and I didn't like that. But as far as the conversation and speaking to them, they were always polite. I guess they did what they had to do. I accept that but it's just that the loan and the process was so long. If I'm given a job, I like to know what my job is and then I go from there. But don't keep on adding something in, adding something in. Then that begins to bother me. Overall, I am happy with my experience with them.

We had a mortgage through Nationstar. Then we had a modification that came at a higher interest rate so I decided to refinance and try to get a lower one. Their reps were very courteous and well-informed and answered any questions we had. They provided excellent guidance and helped us through the whole thing very well. We received a lower interest rate and are very happy with it. We have a high regard for Nationstar. Their website is very easy to use as well.

Everyone within Nationstar's office was prompt & courteous, doing whatever they could to produce a qualified service towards this refinanced loan. I am thoroughly pleased and would highly recommend their services to all others seeking to refinance.

I heard about Nationstar from a friend. Their rep showed me different options and since then, I have lesser years for the house. It was a great experience and everything was good.

Everything went really smooth during refinancing. Our term got shortened and it was nice having the final notary come to the house.

Nationstar was my existing mortgage net holder and it's not like I went to them looking for something and they helped fit me into a program. I knew the program I was looking for, which was HARP, so we went that route. At first, it seemed good, helpful, and everything was going smooth but everything took a lot longer than what was anticipated. There were issues with addresses being switched around and a lot of stuff came up. Also, when the mortgage professionals were first talking to me over the phone, I thought everything was clear and smooth, but as timelines progressed, a lot didn't seem to be happening because we're waiting on underwriting.

Nationstar is a horrendous mortgage company. Their loans are a joke, it is impossible to get anything done when you need something, and their internal communication is awful. I have used many mortgage companies (small and large) and Nationstar is by far the worst. It is nearly impossible to get someone on the phone with customer service and when you do, they can barely speak English. I sold my home on 9/1/16 and they are not willing to tell me when my escrow refund will be mailed for $2,456. I will be contacting the Better Business Bureau to file a complaint against this company as well. Additionally, they continue to send me letters (as recently as 9/9/16) stating that my loan still has a $263K balance and have failed to update the credit bureaus that my loan has a $0.00 balance as of 9/1/16. I would not recommend this mortgage company to my worst enemy!

Daniel **, loan officer from Greenlight Loans and Jesus **, closing coordinator, both did an awesome job with getting my house refinanced. Refinancing was quick. All documents were signed electronically until closing. Closing was done at my own convenient location and, it was quick, took less than an hour to finished. The entire process took less than 3 weeks. Keep up with the good work guy!

Going through Nationstar to refinance my mortgage was the easiest and less stressful financing I have ever done. They were very professional, concise, accommodating and easy to talk to. The signing was right on time, and the easiest thing I have ever experienced when signing for a mortgage.

Isaac was so helpful with everything he did for us. There was some things I didn't understand. He took his time with me to get things done so I wouldn't get stress out. I want to Thank Him From The Bottom Of My Heart. You have one very good employee. Thank You All.

Very dissatisfied with this company. We sold our property back in May and received a payoff letter and the overage of the escrow funds via check. They have since reported to my credit TWICE now that I am delinquent over 30 days!!! I can never get thru their jumble of phone lines to talk to an actual PERSON about this. I have sent a message and not received any feedback. I am trying really hard to rebuild my credit and this is a HUGE BLOW.

I was being sent notices with my monthly mortgage statement. It went on for about a year and then my wife and I decided to refinance to a 15-year mortgage. And so we called Nationstar Mortgage and they did it. It was a streamline loan so we didn't have to produce a lot of documents and run around like one normally would, which was nice. It was also nice how the mortgage lender and the supervisor all contacted me at different points both via email and phone call, and things went smoothly. It's one of the easier refinances I've ever done. I've owned lots of homes and had lots of mortgages with different lenders and underwriters, but Nationstar is definitely one of the best that I've been with.

It was a fast and easy refinance. Everyone seemed to be very knowledgeable with what they were involved in. Very courteous and prompt. Thanks for the opportunity to work with you.

My husband and I filed bankruptcy in 2010. Since then we have only been paying interest on our mortgage. I am currently unemployed so we filed for loan modification. I had to call to find out that we were denied. It was suggest we try to re-fi so I spoke to their mortgage department. We were also denied a re-fi because we did not make enough money. They are our mortgage company, really?!? I asked what should I do. She told me maybe we should sell the house. I don't want to sell the house. Now what do I do because Nationstar won't even help out its current customers???

My loan was transferred to Nationstar years ago. I started the refinancing process before school started. The person I worked with could have been more informative when I said that it was my first time doing a refinancing. They could have been more forthcoming with options because I didn't know what to ask then and they only took care of the refinancing. Furthermore, I was not crazy about the person who brought the loan back to my house. She's a very nice elderly woman but she came in late and was disorganized. I had a million papers to sign and then I signed the wrong one because she gave me a wrong paper. I felt so uncomfortable with that whole process so the actual signing of the docs was horrible. I would not use her.

I refinanced several years ago with Nationstar. I used them again when I had another opportunity. They’re very prompt, efficient, and very competitive. Their rep gave me different options, one I really wasn't considering but at the end of the day, it made the most sense and that's the way I went. I have a finance background, too and he was very good and excellent for providing me information so I could make a good decision. I had a $100,000 rental property. I only owed $70,000 so I refinanced based on that for 20 years. I'm still going to pay based on a higher payment but it reduced my mortgage by several hundred dollars. I do have two kids in college so things get tough. The option I took gives me $200 or $250 to maneuver around where I didn’t have that flexibility before. I recommended Nationstar to a friend.

My loan was taken over by Nationstar in 2014. They were great and I could say it was a good experience. I have been recently contacted by them to refinance my mortgage at a lower rate and that I would be able to use some of my equity to make needed repairs and improvements. The property was appraised at a much higher amount than the loan except that there were some conditions. As I stated the property does need some repairs, this would include the detached garage. These repairs amount to around 10K according to the appraiser. It is in rough shape, however that is what the money I intend to borrow is for. Even with the needed repairs the property is still valued higher than what is required for the loan.

Nationstar mortgage is a company who cares and has a heart for their home owners or for those that want to own their home. We are beyond pleased with them. For the first time in our entire life have we had such a beautiful experience of care.

Nationstar acquired my mortgage. At the previous lender I used automatic payments because I knew and trusted them. During the transition I received several email and paper correspondences. Among them listing "To Do's: 5. Sign up for recurring automatic drafts with AutoPay and paperless statements with e-Correspondence" and instructions for how to sign up for automatic payments.

We have been trying to get a modification from Nationstar for 2 years now and every time Nationstar says that we need this paperwork or that paperwork and we have sent every single piece of paper they asked for and yet again we hear, "You're missing this or that." So once again today we hear that my wife's pay stubs are not sufficient proof of income when that's what they told us that they needed. We are so frustrated with the way this company does business. It's like they don't want to refinance anyone. My next complaint after writing this is going to the better business bureau. I am fed up with this company and after reading a lot of other people's review's I see we are not the only ones who are going through the same. I recommend that anyone needing a mortgage loan or refinance please do not do business with this company. You will so regret it. FED UP IN WISCONSIN. DONE WITH NATIONSTAR.

Nationstar Mortgage bought my other loan. So far, my experience with them went really well. Their rep took care of me. He did a great job and I really liked him a lot. Since refinancing my mortgage, I now have a lower payment and a lower interest rate.

Refinancing was the easiest way to get a lower interest, and Nationstar did it straightforward. It was quick and easy. I didn't have to make a mortgage payment for two months. However, there was one error. They were supposed to incorporate in escrow my homeowners insurance and they did not, but that's okay. We could always add it.

I dealt with two different individuals Linda ** and Eric ** and they were both very prompt, courteous and eager to assist me in all ways. The refinancing for me was very simple, fast and convenient. I was very pleased with their work and how they represented Nationstar. Thank you!

This company is an absolute joke! They bought out my loan and now I am stuck dealing with the most incompetent people I have ever dealt with in my life. I went through a divorce back in 2011 and the house was going to go into foreclosure due to my ex wife living there and not making the payments. She applied for a loan modification without my signature and it got approved due to a quit claim deed (that is only county paperwork). I have had many people call and ask for my signature and they said it could create an issue, then I have called and they said it was pushed through because of company policy and the quit claim deed. They changed the terms of the loan that I am attached to without my consent. The corrupt company policy doesn't trump the law, and I will tell you this won't be the last they will hear from me.

I was amazed when Nationstar Mortgage contacted me directly to see if I might be interested to switching from my variable rate mortgage to a fixed rate mortgage. Since payments would be lower, I decided to refinance. Nationstar made the process extremely easy and allowed me to sign all necessary paperwork electronically. I certainly would recommend Nationstar to those who may need a new mortgage or to refinance their existing mortgage.

This is after CitiMortgage already began foreclosure process. I have offer on property, yet they will not allow any wiggle room on payoff. It's way more than they will get at a sheriff sale!

It's been over a year we've been dealing with Nationstar and getting nowhere. Our property value and interest rate was going up so Nationstar sent us a notice for us to pay a lump sum to avoid monthly payment increasing or they would break it up in the monthly payment over a period of time. We chose to pay the lump sum, Nationstar failed to apply the monies properly and since then, they consider us to be delinquent in our monthly payments.

They were very friendly and knowledgeable. I got a set interest that was going to go up, and I got out of one that was going to adjust again with Nationstar's help. It was all taken care of very quickly. Everything was perfect and I had no issues with them.

I have more details, however, this is the short summary that I can write at this time. Ra ** extension **. I sent 2 emails to him, only 1 will fit in this section, but it was just another check in 10 days later. I was asked by you (Ra) to write up a summary of the issue to have communications in writing to forward to your supervisor/account specialist.

I have had no problem or concerns to report when speaking with representative from this company. They have been most helpful and polite in manner.

Did refi with current mortgage company Nationstar. Greenlight Loans Mortgage Professional, Raymond ** mortgage was my first & primary contact and he is experienced and effective. Raymond & Dan **, processor, worked like a dream team to get my real estate refinancing done like slam dunk NBA Michael Jordan.

Bank of America sold my mortgage initially to Nationstar Mortgage, and then afterwards, when I went to reduce my rate, I wanted to go back to Bank of America and they said that they were not able to do whatever it is that Nationstar is able to so I went back to Nationstar. To me it’s a lot easier to go have a bank where I can walk in to make the payments at the last minute. It’s way more convenient. But Nationstar was very good, quick and a pleasure to deal with. And I've also lowered my rate with my first payment which is due in two weeks.

I knew what percentage I had on my loan and Nationstar Mortgage made an offer that I can get a lower interest rate without a lot of hassle to go through. The mortgage professionals are excellent. They were very polite, nice, and informative.

Nationstar had my mortgage a few years ago so I received the letters. The professionals were very good - they explained everything. Plus, the guidance was very good. The first benefit that I was looking for was minus interest and less years for finish my mortgage; I have seven years less in my time so that's good. All was good and smooth.

This is a true story of what took place at Madera Court House, California, September 8, 2016. I watched my home sold at a completely fraudulent and fake Trustee Auction that defied every foreclosure auction video on YouTube and every discussion about foreclosure sales. I do not believe that anyone watching the scene that I watched, would say that what took place seemed like a legitimate home foreclosure auction.

We went through most of the process by email and some by phone, and the Nationstar professionals were good. Nationstar cut the years off my loan and I got a lower payment. Everything went good.

Refinancing with Nationstar was the most pleasant experience I’ve ever had in refinancing or financing a home ever in my life. Everything was excellent with my interactions with their reps. They asked for the information, they gave it to me, and they did what they said they’re gonna do when they’re gonna do it. Everything was done in an extremely quick timeline which I was flabbergasted about. They also sent the closing person to my home and closed the mortgage at my home. The one who generated the closing papers was really great and my whole experience with Nationstar was absolutely fantastic.

Since Nationstar acquired my loan, my mortgage files and modification have been completely mishandled. From receiving documents that are dated a full year in the past to the apathy of many of the associates, I have experienced nothing but frustration with this company. Their communication is poor and there has been hardly any options to resolve the disarray of my account with them. It's been a lengthy and exhausting process in working with them and can't say that I would recommend anyone trusting them with their home mortgage.

I don't know how anyone got a 5 star experience with this company. I would give -5 stars if I could. This company employs a tactic of lying and stalling in order to avoid modifying a mortgage which they already own. My father passed away and my mother could no longer afford the current mortgage payment on her single salary. She owes $170K on her house which is appraised at $290K with a mortgage payment of $1,500 per month. Nationstar Mortgage is the mortgage provider, we contacted them and told them the situation, my mother has not defaulted on the mortgage yet, but has completely drained out her savings. They told us that they would help her get a mortgage modification and sent over the paperwork. Ever since then over the next 6 months they have been asking for additional paperwork, we immediately send what they ask for.

A co-worker suggested that I look into refinancing, so I called Nationstar and they answered the phone by saying, "Do you want to refinance?" Everything was pretty easy and straightforward. There was good communication between everyone so it wasn't frustrating. They took nine years off my mortgage.

I recently refinanced and the process was very simple and 98% was completed online and in two phone calls. The website and online payment is simple and straightforward. Keep up the great job!

My mortgage was bought by Nationstar several years ago. I had a little bit of trouble corresponding with them during refinancing because there was a little bit of time lag between emails, but nothing outrageous. Now I have lower payment, lower length of term, and a month off.

Nationstar bought out my loan with Bank of America. I then had to refinance with them so that I can get my ex-husband off the loan. I went through two people on their side - the first one was all right and the second one, Chung, was very helpful and thorough. By doing the refinancing, my interest rate and monthly payment went down. I'm satisfied with Chung and the loan process. It was a long process but I know he didn't have control over it and it's due to all the regulations they have to follow. But it was a pretty smooth process and very clear to understand.

Overall a good and pleasant experience. Helped me to reduce my Mortgage Payments by a Considerable Amount and they walk you through the whole process. I would recommend Nationstar Mortgage if you are applying for a Mortgage and/or Refinancing.

Our old interest rate was extremely high. The mortgage company bought out our previous company, so we've had Nationstar for years. The guidance was good. Plus, we don't have to pay the loan 'til October, so that's a good thing. Working with them was all very positive, it was a good experience.

I was a customer of Nationstar & was approached by another finance company about refinancing my mortgage. I informed Nationstar of the offer being made & my rep was able to beat the other offer. The process was smooth and seamless. The rep even arranged for us to sign papers in another state while we were on vacation.

Rita ** and Steve ** made this such an easy pleasant experience. I received a great rate, no fees and exceptional service for my refi. I have had Nationstar as my mortgage lender for over two years and just refi'd with them for a shorter term. They have been nothing but great to work with and highly recommend them as a mortgage company to any and all looking! You won't be disappointed.

Very poor customer service. Have emailed many times to make sure they received requested paperwork and Christy doesn't even have the common courtesy to answer. Backed up email to original person, only to be informed it was in Christy's hands now. However he (Nelson) did send me an email Monday asking how it was going. I asked him to tell me!! Told him how dissatisfied I was with their customer service and never heard anything back. Told him I realized I was not their only customer but a courtesy email would be nice!!!

Evidently Nationstar bought my mortgage. I did not receive a notice about this. One rep told me the letter was mailed August 20 and another rep told me a few days later it was mailed August 29. They managed to send out a notice on how they use your personal information, which is they share it all, including SSN, with anyone they choose. I am expected to send my mortgage payment to a company I have never done business with and who refuses to introduce themselves? This company has much to learn and is a company I will be more than happy to get rid of ASAP!

I was happy that we could complete the refinance while we were in Florida on vacation and that we dropped the mortgage from 20 years to 15 years.

The rep I spoke to was awesome. If I ever had to leave her a voicemail, she got back to me within the hour. Any questions my husband or I had throughout the process, she would call anytime and was very knowledgeable about where she does the whole process. If she didn’t know, she made the correct calls. She knew what her resources were. The overall experience was awesome. I would definitely do it again with Nationstar.

Nationstar was my original mortgage provider and refinancing was just a lot easier than going through another mortgage provider. They were very fast, quick, easy to respond, and easy to talk with. They're guidance was useful and very incisive. Their procedure was quick, which I like. For timeliness, it was very prompt. Benefits-wise, it's less hassle so the transition was very nice.

I had an excellent experience! They made it as simple & seamless as possible. The only issue I have ever had is customer service. Once, they could not understand me due to language barrier. Otherwise excellent experience.

Nationstar noticed there was no one living in my home in September of 2012, so they sent in a company to "winterize" the property, without my knowledge or consent and without notification. The power was on, the grass was moved and the ac was set to 75 degrees, but they "had to winterize" it. When the company left, the front door was not closed, so one of my former neighbors called me and told me. My property management company entered the home the next day and discovered the winterization paperwork that had been left behind. I called Nationstar Mortgage property preservation division and they apologized and sent the team back out to "de-winterize" my home and replace the locusts they destroyed. I had people set to move in on November 1, 2012, so I made a trip to check everything out. The de-winterizing process resulted in over $10,000 in repairs, of which insurance paid 4,000 and the rest has been out of pocket.

I wanted to refinance to lower interest rate. I went with Nationstar since there was no appraisal. The process was really simple and I recommend them. There’d never been any trouble with them.

We have Nationstar for our current service provider for the current mortgage. We wanted our mortgage fixed ‘cause it kept changing every so often. The refinancing options were very easy and straightforward. Everything was done through email. It was very quick and I was able to upload whatever documents they needed as well. Once everything was finalized, they just sent someone to my house. I didn’t even have to go anywhere and they were able to sign everything without even leaving home. That was pretty cool.

I had received excellent customer service from my initial call down to the closing of my requested mortgage loan. Thank you to all your agents who took the time to serve me with all my mortgage needs.

Greenlight and its employees are so awesome and easy to work with. Nationstar needs someone like this.

Excellent service from everyone associated with your company. From the initial contact to completion, we were kept in the loop and advised of exactly what to expect. All parts of the process were smooth and professionally handled.

I called up Nationstar to discuss refinancing and the guy I spoke with convinced me to stay with them and refinance directly. He was particularly helpful and did a good job of talking me through all the options. It was a very smooth, pleasant, and decent process. It worked out really well. I go on from a variable loan that was adjusting every six months to a fixed loan. And even though the interest rate was higher, longer term to reduce my payments, it gave me the fixed payment that I was looking for, so then all is good.

Kristen ** and Kelvin ** both did an excellent job in providing a professional, courteous and speedy processing of our refinance. They both were helpful in assisting and walking us through the signing process and for the documents that we need to submit. Thank you very much.

There were a few confusing times and the signing took nearly four hours with lots of redundant paperwork. Other than that it was all fine.

I was anxious at first about doing everything by phone and e-mail, not face to face as in past for previous notes... But the process manager for my note was able to explain things so I understood the information: I was comfortable with contract... Notary came to my home with everything. Went through all papers, signing completed at my dining table. All is good now. Thank You.

Nationstar Mortgage was my loan originator, then there was a change in the interest rate so looked into refinancing. Nationstar provided adequate guidance, and they were able to lower payments.

My experience was good. I have gone through refinancing before and was aware of how the process went. There is always a lot paperwork, copying, emailing, faxing and signing. Everyone at Nationstar were great to work with.

My experience has been mainly positive for the most part.

Everything ran smoothly and promptly. Will recommend Nationstar to family and friends. It was to my advantage to already have a loan with them which made the overall process more convenient and simpler on my side of the lending process. Thanks Nationstar.

We had a loan with Nationstar and during our refinance process, everything went smooth and easy, just like it was supposed to. We got lower interest rate and got overall savings.

Excellent service. Quick, precise, friendly, courteous and professional. Couldn't of had a smoother experience.

I would like to thank Swaha ** our mortgage representative for her excellent service and help throughout the process. She was very knowledgeable and helpful with practical suggestions.

Documents at closing. For the Loan # ** - Property Address **, the Notary at closing did not give me my copy. I need the copy for the papers signed for me, please. The Notary was Mr. Tony **.

Nationstar was my mortgage holder. I wanted a lower payment and they had several options for me to pick from and so I refinanced with them. I didn’t have to wonder about what was happening for they told me everything that I needed to know and they seemed to be knowledgeable. They gave me some good advice and were able to explain what they were. I felt comfortable that they had the option that I needed to pick. They helped me with budgeting and gave me a little bit of breathing room.