Mr. Cooper Reviews

Victor ** helped me get my refinance. With not much time to do it in, he went to bat and did a tremendous load of paperwork for me and secured the refinance, all with patience and courtesy that today is just rare. I recommend Victor ** if you are looking for professionalism while dealing with refinancing your home.

I worked with Victor ** on a refi last year and he was great. He took the time to explain the process and very easy to work with.

Victor ** was my guide getting the loan process started. He was quick and on the ball with all communication answering questions quickly.

Title company could not get their end of the refinance right. Met with notary for closing on 3 different occasions and paperwork was wrong each time. It was finally corrected because we submitted to them the correct information that was filed at the courthouse. Still had to pay title fees!!! Nationstar representative was very rude and not helpful in correcting the paperwork. Always blaming "title people" but not offering help. Nobody proofread the documents before sending to the notary or they would have seen the errors. Would NEVER recommend this company.

Paul was awesome!!! He provided us with excellent customer services that I would recommend him to all my friends and family in a heart beat.

David ** a member of the Greenlight team was a pleasure to work with and made the process easy and painless! It was a truly pleasant experience!

I want to thank David ** for helping me with my refi. He was very nice and found me the best deal possible. David was thorough and did not drop the once. Thanks David.

Nationstar was delightful. It was one of the best banking experiences I've ever had. I was blown away by the professionalism of Jay and the young lady that helped. They were ready with answers to everything, and the process happened about a month quicker than I thought it would.

My husband and I would highly recommend Paul ** and Freddie ** to anyone considering a refinance of their mortgage. These guys are true professionals: knowledgeable, courteous, and "get the job done" kind of guys. They went above and beyond in their assistance to us. It made the process much more pleasant! Thanks, Paul and Freddie for all you did to help us out!

The two people that I worked with, Jesus ** and David ** worked way beyond my expectations. Issues were quickly resolved and Jesus communicated with me every step of the way. I would recommend both to anyone that is interested in buying a home or refinancing.

After the initial contact, it was very difficult to speak to anyone by phone. Phone calls were not returned and the entire process took almost 3 months to complete. The final paperwork still has errors and no one has returned my calls about getting it fixed.

I would like to thank everyone involved in my recent home refi particularly David **. Mr. ** made the usually complicated and stressful such an easy transaction. Again thank you and your staff for such a wonderful experience.

Paul ** and Jessica ** were amazing to work with during our mortgage refinance process! They were extremely knowledgeable and helpful in answering any and all our questions. They were always just a phone call or email away, and very quick to respond. We've been extremely satisfied with our experience. The entire process was quick, and easy to understand. They went out of their way to make it so. We would definitely recommend them to any and all we talk to!

Mr. ** got a refinance on his mortgage loan that was an ARM rate. Now he is happy with a fixed rate.

Very good experience. Very easy. I would recommend to all my friends.

It took over three months for my refinance. Not acceptable. Wanted more and more information. Not happy.

I was able to lower my interest rate considerably. Everyone I dealt with was very professional and helpful. It was a painless experience.

Pleasant and knowledgeable personnel. Process took a little longer than hoped for.

Nationstar did a excellent job to complete my refinance for better interest rate. Provided all the information to complete paperwork by online. Attorney came and took my signature. All the paper work processed on time. Updated information online.

Refinancing with Nationstar was a good experience. They answered all the questions that I had the day when I asked for it and they also gave me very good information, so I went with them. I would recommend it.

GREAT, WONDERFUL is all I can say about my refinancing with Nationstar. It all started with my first call and I was transferred to Carlo ** and he made it so easy and understandable and I was able to do everything by E-mail or faxing. And if I had any questions he was always available to answer them. When the application was all completed, then Kimberly ** got involved with the loan processing and she also was very efficient and helpful, and they both kept me informed through the process. Also the closing agent Rick ** was terrific and professional. All in all everything was done quickly from the start to finish. My only regret, I should have refinance sooner. Thanks to each of you.

I had an experience a year ago with Nationstar where I had refinanced but I cancelled. The guy that was working with me then seemed like he'd rather lie to me than tell the truth because the truth sounded better. However, this time everything went smoothly and they were upfront with me. Overall, it was good, quick, and an easy experience with Nationstar.

Don ** and Dan ** at Greenlight Loans both worked diligently on my refinance loan. They both kept me notified (sometimes daily) of what was happening and were always willing to answer my questions. I highly recommend both employees and Greenlight loans.

I wanted to get a lower interest rate and Nationstar Mortgage took a couple of years off my old mortgage by refinancing with them. I’d recommend them.

While working with Caitlin on an existing mortgage modification process, Caitlin displayed a high degree of professionalism and customer service. Caitlin kept me up to date on the process throughout the duration. In my opinion, Caitlin is a valuable asset and should be recognized as such for a job well done!

Victor ** was excellent to work with - very efficient, friendly, and took great care of me. He was knowledgeable and very clear about every detail.

Nationstar contacted me and it was surprisingly awesome. They were straightforward and did what they said they were going to do. It was a breath of fresh air as I'm used to being disappointed by other mortgage companies I have had before. It was really nice that they do what they say. I would recommend them.

Shawn ** is my mortgage officer contact person who offered me a loan to refinance my residence. Shawn is a first class professional. He is a Very good listener, untiring to pay attention to all my needs. In the end with a bit of delay by the HELOC LENDER TO COMPLETE SENDING IN SUBORDINATION, WHICH WAS BEYOND SHAWN AND/or my control. The final processing came through. However, Shawn and Jeff ** have both been my loan processing officers on a previous loan. I am extremely happy with Greenlight Loans and Nationstar services. I tip my hat off and send good greetings to Shawn **, Jeff **, and last but not least Ivy **. Thanks.

Caitlin was absolutely wonderful to work with. I had a sour experience in the past with a refinance and after five minutes on the phone with Caitlin, I knew the experience was going to be completely different. She was knowledgeable, honest and helpful. If there was a question she was unsure of, she took the time to get me the correct information. Stellar, professional job! Thanks a bunch.

It was a very good experience. Jordan ** was very helpful and efficient during the process. Thank you!

Very courteous and knowledgeable.

Caitlan ** of Nationstar Mortgage Company was very friendly, informative, and helpful. This was a stressful time, and she made it very comfortable...

The girl that help me was very nice and completely satisfy my needs clearly. She was a real life saver. It was a joy having her help.

I talk with at least three individuals, all female, who all provided me with excellent, caring services, answered all questions. I got three names Kanika, Virginia, and Caitlin ** with whom I talked. Spent the most time with Caitlin who was patient, competent and provided very caring service which made me feel valued. It was very hard for me to call and ask for help with my mortgage due to current financial hardship. So give those three women a pat on the back for providing me with excellent service.

Nationstar were the holders of my lease, and I had no problem during refinancing. I got another deal with them.

The original loan officers made it sound like a slam dunk and no problem at all. Then the underwriter kept asking for more and more information doubting if I actually lived in the home even though I have lived here for 10 years. Closing cost are OUTRAGEOUS! Original loan officer sounded professional and then I was passed off to someone that seemed like it was their first day on the Job. A bait and switch of loan officers so to speak.

My husband and I are in the process of re-financing our loan with Nationstar through Greenlight loans. Our representative who is assisting us is Victor **. He has been a pleasure to work with. He responds to my emails and phone calls and has always been courteous.

Very easy to work with, forward answering questions. Helped with several options and long term calculations. Very pleasant experience.

Victor ** provided great customer service in our refinance process.

I was very happy with the refinancing I did with Nationstar. They were very informative and the speed at which we got it done in a short time period was awesome. We got a lower interest rate as well.

I kept getting information from Nationstar about refinancing so I decided to follow up. The very first person that I spoke with was extremely nice. He was helpful and patient, and he also explained things. But, the last person I talked to was arrogant and rude. The day we were supposed to do the actual transaction, I wanted to see about putting it off until the next day because of something that was happening. That time, we've done all the paperwork and it was set for that day. I, however, had to go ahead and let them come, which made me late for my appointment because I had to change the time. I also tried to call them to make sure that they have already arranged to do an automatic deduction when the new loan amount is supposed to start next month, and that everything was set. But, everybody I talked to can't seem to understand my concern and it was horrible.

Victor ** did a great job working with me and my wife, dealing with some problems that came up during our refinancing and worked out the issues. Nothing too major but all in all it was a good experience. So I would definitely recommend you to anyone refinancing!

The auto phone takes too long to get where you want to go.

We are very happy with our newly refinanced loan for our house. Caitlin ** (mortgage professional) handling our case is a wealth of helpful information and very patient with us. Because of her, the closing process was a breeze. I highly recommend Nationstar Mortgage for mortgage loan services.

I had my mortgage through Nationstar and recently refinanced with Greenlight. I was impressed with how simple it was, but I was astounded by how friendly and helpful my mortgage professional, David **, was. I had a million questions and he answered them all! I felt 100% at ease through the whole process.

The process was smooth and hassle free! Thanks to Caitlin **! Caitlin was efficient, she answered all my questions and made me feel comfortable.

Just refinanced one of my properties. Thank you to the assistance of David ** & Cindy ** the process went smoothly. All was explained clearly & professionally. They walked us right through.

Recently, my mortgage was sold to Nationstar from Bank of America. I had been wanting to refinance my home for quite some time since the values have increased in my area and I was paying MIP on my FHA loan. I reached out to Nationstar to see my options and got a hold of your employee, Caitlin **, and she was beyond helpful. She answered all of my questions properly and her customer service was superb. The process was smooth and fast, and I want to thank Caitlin and Nationstar for helping me in this big decision. Thank you.

Victor ** was the Greenlight agent who help me with my mortgage refinance process. He always provide me with all the information and advices to make my process smooth, fast and simple as possible.

My mom passed away two years ago and my dad is on a limited income. We kept getting notices all the time from Nationstar saying how it easy it is to refinance. My husband and I thought to go ahead with it. They were absolutely fantastic. The refi cost us hardly anything. There was no verification of income. Anyway, my husband owns a mortgage company and he gave Nationstar his two thumbs up so they must've been pretty good.

These 2 people who have helped me refinanced my property is really very, very good. They are fast, direct to the point and I appreciated their assistance because they don't waste time, the moment you know it's already done: These are Jawhar ** and Taniesha **, these are the people that we really want to work with. Thank you so much for having these assets to your company.

My experience was wonderful. Everything was in a timely manner.

Pleasure working with Saudy **.

Our mortgage was at a very high rate. Received a call from Nationstar Agent who spent time explaining why and how to refinance - he was excellent. He handed us over to the next step and we closed shortly there after. I would highly recommend.

I was looking to pay off my mortgage as soon as I can within the next six years, that's why I decided to refinance with Nationstar. Refinancing was very smooth, and I didn't have any problem. With this company, I'm sure the mortgage is going to be paid off a lot faster. My first payment is also not due until September 1st. I'm recommending it.

Very pleasantly helpful.

For the second month in a row I have had great difficulty paying online. Once again today I tried unsuccessfully to make a mortgage payment just like last month. Both times I tried many, many times throughout several days. Now I have to wait until Monday to get help and like last month it will probably be a customer service rep that can't understand English and I'll be repeating everything over and over again. This Nationstar website sucks and there's no excuse for it.

We were in the process of selling our house when Nationstar bought our mortgage from Cenlar. We went ahead with the refinancing and the guy that initiated it went over four different options, and we went with lowering the monthly payments. They were good.

Kenneth ** promised a discount on my refinance provided I returns paperwork on time, of which he didn't do. Your company also sent misleading information promising discount for refinancing which was misleading advertising. I called a member of management to whom promised follow up and he never did. Your company has serious management issues and deceptively misleads your customers.

Underwriting kept coming back with requests for copies. I sent everything they requested at application time. It was ridiculous. Same employer for years. The new mortgage payment was a little over one-half of my prior mortgage amount with Nationstar. Never late. It took months...literally. I would be hard-pressed to recommend them.

Victor ** was one of the most positive and helpful people I've ever dealt with when processing a home refinance. His helpfulness and positive attitude made it pleasure to pursue this transaction with your company. I'm happy to say that both ventures were highly successful thanks to him!!! I look forward to the next successful transaction.

I had a wonderful experience with my refinance. Randy ** helped me with the process. He was very kind, helpful, and professional. Very grateful to him for his service.

I just closed on my refinance and want to thank Adrian ** and Jake ** from Greenlight mortgage a division of Nationstar for making my experience seem effortless and maintaining constant contact with updates and status via email. I highly recommend them!

Our experience was not speedy but very satisfying. We did have much communication in the refinancing process.

Our refinance process went exactly as Tom ** said it would. Wonderful experience for us.

Mr. Victor ** did a great job with my new mortgage. He is very knowledgeable and his personality is great. He really helped me through a very stressful situation... BEST MORTGAGE EXPERIENCE EVER!! Thank you.

I refinanced with Nationstar because I was in an adjustable rate and needed a fixed rate. However, I was not happy with the guidance I got during refinancing because the rate was higher than what I originally had. But other than that, the experience was good.

Victor ** and his team guided us through the refinance process smoothly and professionally. Any questions or needs we had were answered in short time and with the detail needed to comprehend a complex subject. Highly recommend him and definitely will use him again in the future.

Refinanced existing Nationstar mortgage. Just took a little longer than I expected but everything worked out good. Very personable staff.

3 years ago I tried to get this company to lower my payments due to my husband being terminally ill. His name was not even on my Mortgage and they put me through so much crap and then denied it. My husband died and I tried again to lower my payment and was refused again. All they wanted to do is refi and save me 50.00 a month. Well I did refi but not with them and I'm saving 300.00 a month. I have never been so glad to be away from these crooks.

My loan experience with Mr. Victor ** went very well. He was very helpful in getting through the process and made it very easy. Thank you.

Victor ** helped me to go through all the process of refinancing my mortgage loan. He went extra miles to help me because of my difficult case. Even to a point which I wanted to give up, Victor still go on and help me. Thanks Victor.

Prompt and courteous service in a very professional manner. I highly recommend him for your mortgage financing needs.

I would like to commend your two employees at the most highest praise without any exaggeration: Mr. MICHAEL ** and Mr. LINH **. They finished our loan refinancing sooner than we anticipated, accurately and professionally. EXCELLENT JOB PERFORMANCE! KEEP UP THE GOOD WORK! "Thank you for all your assistance".

It has been a pleasure working with Victor ** on our mortgage refinance. He was and continues to be both helpful and informative. He has a great attitude and I would recommend him to others.

Working with Nationstar is how the process should work - from the initial application process to the final closing was seamless. Kristina ** was an exceptional partner in this process.

I've contacted customer service numerous times and finally Adrian from customer service department calls me back. She assures me since the loan has been paid off in full that I should get the cancellation of the deed by email at the end of the day. It's been two days - I've called twice and unfortunately I have not got the results or any other calls back. The service started out great but since then seems to tailed off. I cannot sell my house without this cancellation of the deed and I've already extended closing once. Please help.

It seemed that no one knew what the other department was doing? Very hard to understand agents. Response time slow or hardly ever returned my messages. Loan process very slow. Agents all seemed to be disinterested. Trying to contact agents for help was very difficult. Getting satisfaction of any sort seemed impossible. Tried to contact managers of a department was also difficult or impossible. All in all very dissatisfied. I would not recommend Nationstar.

The process of refi went smoothly. Any questions were answered. Calls were returned in a timely manner.

All the refinancing team was very courteous and conducted the process with high expertise and in a very reasonable time.

Jay ** you are the best! Thank you for all your help!

Mortgage professionals were good during my financing. When I first switched to Nationstar, however, it was horrible as people from your call center couldn't answer questions. They also had the nerve to tell me that the interest never varies on a loan - if I pay earlier and pay extras, it does! The call center and my pre-refi was horrible, but my refi-on was good.

This was an exceptionally painless process. Victor ** managed the entire process and kept everything moving. Highly recommend.

I was able to refinance my home with the quickest, hassle free experience of my life. The refinance went off without a hitch, just as promised to me. I appreciate the great help of Victor **. He kept me informed and the process moving forward to the end. I'd use this company again and recommend it highly.

I got refinance. Paul and Shelby have done good job, were professional and constant manners. I will recommend to my friends!

Carlo and Carlee did a great JOB. I'd highly recommend and will use them in the future.

I would not give the experience a 5 because I think it took too long for it to close. I do give all of the people that we interacted with high marks because they were courteous and extended themselves to answer questions. This includes the closing agent who was very thorough and knowledgeable.

I would like to thank Carlo ** and Stephen ** for helping me through the refinancing of my home. They both were friendly and professional with correspondence on the phone and in emails. I would recommend Nationstar for home mortgage to my family and friends. Thank You Nationstar.

I received a letter to refinance the house. I was with Nationstar and like the company so I called in to see what could be done. Carlo ** was very helpful. It take two months but we refinance with Greenlight Loans. Sign all paperwork but have not received anything about where to send payment or setup auto-pay at this time but I know I will soon. I just like to say again how much I like Carlo with his help. He always give me info on the day to day work of the paperwork.

I was very pleased with Carlo **. He did everything he said that he would do, was very prompt in calling me back or emailing me. I was not happy with the closing department at all. The man that I dealt with was always defensive and negative with me. He just wanted to argue with me.

Everyone went that extra mile to work through my refinance until it was complete!! Thank You.

I am really happy to refinance with Nationstar Mortgage. They were nice and quick response every time I contact. I highly recommend.

The mortgage guys were wonderful. I told Nationstar guy who called that I have never had any luck with refinancing and that nobody could save me any money. The representative then worked through it and found me a way not save instant money, but money over time. I would recommend them.

Victor ** of Greenlight Loans provided exemplary service. He took the time to help me completely understand the refi process. Highly recommended!

Max ** and Kelly ** were always there when needed and expedited the process. My wife and I were very pleased with the process and with the personal assistance every step of the way from Max and Kelly. We were already Nationstar customers. Are very happy that our re-fi kept us in the Nationstar family.

My brother and I wanted to refinance our home. I had previously received an email from Paul **. It turned out to be a wonderful experience. Paul worked really hard to get our loan refinanced, along with his hard working team member Jessica **. Paul found a loan that worked for us and Jessica made sure that it happened. Both were very responsive when we needed their assistance. I highly recommend Paul ** and Jessica ** - they are a great team.

Overall, I would recommend Nationstar. There were a few hang-ups, but overall it was fine!

Paul ** & My ** were great with our loan that we refinanced. When I had questions they answered them which is greatly appreciated.

Refinanced our mortgage. Process was straightforward and quick. I provided all the documentation required and completed the process in less than one month. Closing was at our home and when we wanted it. All the documents were e-mailed to us and we scanned the papers back to the bank. Any phone communication was promptly answered by the bank.

Was very happy with Greenlight loans and all the people that made it happen. Thank you Philippe and Lisa.

Overall, I am pleased with the service I received. The only problem was that not all information was requested at one time. I would send in information, then later more was requested, at least four times. All the delaying the processing of my paperwork, I felt this was unfair to me, plus time consuming on your part. I have been with Nationstar for several years. Always thought I had good credit. Never been late on payments. Before the loan was complete, I was thinking my credit was not good. I had a 748 credit score.

I was looking to refinance with NationStar since they were the ones who bought my first mortgage and I was pleased with everything.

Mr. ** at Greenlight Loans was professional and knowledgeable with great follow-up. Overall excellent experience.

When I started the refi I was told that the loan would only cost me a total of $4785.00. I ended up paying much more than that. I see that the interest rate are now lower than the interest rate I received on my loan? You would think that A long time customer would be given the better rates so to keep them happy and a customer for a longer time. Overall I am happy with Nationstar.

I feel obligated to respond on this media because somehow this company has 4/5 stars. On Yelp the rating is a solid 1/5, which is clearly what this company deserves. My loan was sold to Nationstar December of 2012 and was immediately disappointed in every aspect of the way this company does business. I made calls to attempt to correct mistakes and other small issues with the initial transfer but every item was an uphill battle. All the issues I had were eventually corrected or removed only after extreme amounts of frustration and disappointment. I have since completed a streamline refinancing using my veteran status, and I am happy enough to stay with Nationstar for the time being. I would NEVER have chosen to use this company initially and would suggest others to go with someone else.

I called Nationstar regarding an offer I received in the mail. A few minutes later I was looking for documents in order to refinance my home and save me money. The best part is that Adam was able to find an offer that I wanted and he did not "sell" me something I didn't need or that could of hurt me financially. I have already called family and friends and told them about Nationstar and their well-trained officers such as Adam. Thank you!

Ross ** in particular was stellar! His expertise and follow-up was wonderful. He was patient with my questions and explained things well to ensure that I had a complete understanding of the data and process. He provided the best customer service I have ever experienced.

They made the process to refinance very easy and quick. It was great to work with our mortgage company.

My refinance experience was wonderful. The team worked effectively and efficiently to get my mortgage refinanced. I was very impressed with the timeliness of the responses and the professionalism.

Very fast and efficient process. I am very satisfied, would absolutely recommend.

We had a great experience refinancing with Nationstar. From the beginning working with Paul ** to the end working with Colleen ** we were kept up to date and always had a quick response when we had questions or concerns. They made the process very easy and quick. Thank you both!

I refinanced my mortgage through Greenlight/Nationstar. With the help from mortgage professional, Paul **, and closing coordinator, Caroline **, I was able to reduce my interest rate by almost 1.5% without extra cost. The process was very straightforward and took less than a month. I'm very pleased with the service they provided and would highly recommend the lender and the team that I worked with. Thanks!

Paul and Remona worked together and diligently with me to get my refinance done when I needed it and worked great around my necessary travel to ensure everything was completed timely. I appreciate their extra efforts around my questions and giving me a sense of confidence in choosing NATIONSTAR. THANKS PAUL AND REMONA!!

The process took way too long, My employer was contacted over 50 times!! My loan had to be started over after 2 months. Poor communication all around!! Even going into closing, was never given instructions on who to make money order out to. Had to buy money order, then cancel it... then pay for a wire after the closing agent informed me... super disappointed! Also closing costs were more than I was told.

Paul ** & Sara ** were the two folks responsible for seeing me through the refinancing process. Both did an excellent job. They were very responsive, courteous, and professional. There was a problem due to an incorrect designation on the warranty Deed caused by a previous refinancing many years ago. This was extremely frustrating for me to try and get it corrected but they did what they could to help me. I would definitely recommend Greenlight Loans/Nationstar.

My loan got sold out to Nationstar so when I want to refinance, I called them and they did a HARP loan for me to lower my payments. Their mortgage professionals were fantastic, some of the better ones I've ever dealt with. They were extremely helpful and knowledgeable. I gave them the requirements and they closed the loan in 14 days.

Paul ** and Kathy ** were a pleasure to work with.

I have owned 26 properties across the U.S. In the last 10 years so I have plenty of experience both good and bad with mortgage people. These 2 rank in my top 3 ever! I have one other loan for them to do when ready. They make the B of A people look pathetic. Thanks.

Very on time and professional. I am very satisfied :)

My loan officer was knowledgeable, readily available, and took the time to explain important details. I was so pleased with our experience that I trusted him enough to refinance two of my mother's homes. I would do business with our loan officer again in a heartbeat!

Very good experience. The agent were very helpful.

I had the pleasure of working with Kristina ** to refinance my home loan and she was absolutely a pleasure to work with. She always got right back with me and no matter my question, she had the answer and directed me every step of the way. I couldn't have asked for a better experience and will gladly do business with you all again, and I would recommend Kristina ** as one of your most valuable assets with your company. Continue to hire people like her and your business will have success.

We just closed on a rental property we refi'd for a lower rate. Paul ** was the man with a plan who made it all seamless and effortless. My wife and I appreciated the step by step understanding and keeping us in the loop. Almost makes me want to do it again, But I won't. :)

A representative from Nationstar accused me of fraud, saying that I didn't have mortgage insurance. I told him that I had homeowners insurance through the Auto Club. I told him it was homeowners insurance. He became threatening. It was upsetting. He was confusing me, because we had insurance and I didn't understand which property - I carried different homeowners insurances on two different properties. He was upset/angry and I was totally confused.

We inquired about refinancing our old mortgage to get cheaper interest rate. So far, we've had no problem with Nationstar except for the woman we first dealt with over the phone. She sent us everything to do the application online which is 65 pages. She was ditzy and it seems that she had more than she could handle in her job. Every time I would talk to her about something she would start saying, "Okay", and then she'd say, "Why don't I have your account up." And then she'd say, "Oh, okay." Then, she'd go on and say something else and tried to tell me one thing about something and I said, "that's not me." And she goes, "Yes, it is." When I insisted that it's not me, she told me that she had the wrong person's account pull up. That's understandable but every time after that it was always like that.

Experience was pleasant. I did feel rushed to get documents throughout the process and notified sometimes at the very last minute regarding docs or what was needed and time frame in which they were due but other than that, process went smooth and both people that helped me were very helpful.

My wife and I secured a mortgage with Nationstar approx. 3 years ago & set up an auto-payment from our bank. While seeking a 2nd mortgage, we were told that Nationstar had "dinged" our credit which had a material and adverse effect on the new mortgage rate. 1 email and 8 (really, 8) phone calls and 3 weeks later, it turns out that we, in fact, were late - $70.00 - due to an increase in escrow holding.

Thanks for helping me through my refinance Adam! Adam was very knowledgeable about my situation and walked me through the process like a pro! Very professional and I would highly recommend Adam ** to a friend.

Applied for refinance and got APPROVED. Good service by REFINANCE TEAM.

Very good on customer service and very patient.

I was very pleased with the professional way that Larry and Anitha managed my refinance.

My husband and I had a very pleasant experience working with Jordan ** and Kamy ** during our loan experience with Nationstar Mortgage. We got a great refinance rate and it was faster than all of our other loan experiences over the years. We definitely recommend them.

It was a very smooth and friendly experience. It seemed very effortless.

I thought they could explain how the refinance works on the front end. I questioned everything because I didn't understand exactly how the process worked. Educating is everything when you don't understand the process. Also a constant update is good so you don't have to speculate how the process is going.

I refinanced my mortgage with Nationstar. I was very happy with the way they kept me informed every step of the way. I would recommend them to anyone I know looking for a mortgage.

I just want to say that I am very pleased and thankful with all the help that I got from the Greenlight people and especially David **. From day one he was very honest and made everything clear and easy to follow. I am amazed on how I was able to do everything from my home. I want to thank you again and I have and will keep recommending people to go with Greenlight.

Excellent staff that was very knowledgeable on the process. They kept the effort moving.

My mortgage was transferred to Nationstar after a few years of servicing by Ocwen (after picking up my GMAC mortgage when they went out of business). In general, Nationstar is a breath of fresh air after dealing with those two previous companies. All customer service people I dealt with during the initial transition were incredibly polite and helpful (and not in an offshored call center - bonus!). Also, their online capabilities for both managing my mortgage and the refi process are smooth, informative, and easy to navigate.

Refinanced with Bank of America in the past and Nationstar was a much easier and faster process.

My refinance was very well done. It seems to take a while but I know there are a lot of people involved with it so I was ok with it. The paperwork was easy to do and most of it I could complete online which is great! No issues at all.

Smooth fast process. I would recommended. The 2 representatives that I dealt with were great and made the whole process seamless.

Jason and Stefanie made the process simple and convenient.

We just had our house refinanced with Nationstar. They showed us everything that were supposed to be shown for guidance. They are wonderful and I had an excellent time with them.

I approached Nationstar Mortgage after trying other companies to do a refi of my current mortgage and have been unsuccessful. After being denied once by Nationstar I contacted them again and they have been very helpful and informative and got my Refi done with the new HARP program. It was so easy and I do recommend everybody to take advantage of such a great plan and opportunity. Nationstar was great and had everything done within a very short time. Thank you Nationstar.

I still don't believe it happened. At the beginning of May of this year, David ** called me, introduced himself and asked if I owned property and if I needed help with refinancing. I initially hesitated since I knew I could not borrow any money and I was in debt. Since I had been consistently making payments for 10 yrs (and none of them late), he suggested that by him helping, it would reduce my monthly income by two hundred dollars and that the life of the loan would not change. I finally decided to give it a try and I am so glad I did it with Greenlight Loans. He told me it would take 6 weeks for the whole process.

I requested the refinancing of my current NationStar mortgage that we have had for ten years. My preliminary work with Errol ** cleared the way for the application process to begin. He was terrific, informing me of the possibilities and working with very preliminary numbers. Then the process went sour. The loan was passed off to Greenlight Loans. On June 11th I received an email that the loan was approved and five items needed to be provided. I quickly collected the requested data and sent them to GL. Repeated requests followed, three times asking me to clarify ownership of another address that is not mine. They asked me why we were collecting rent on a home we live in, all the while having the appraisal they ordered in front of them defining the legal mother-in-law apartment.

The mortgage professional that started my refi (Caitlin **) was great. She was very quick to respond and processed everything quickly. The loan officer finishing my loan hasn't been as good as Caitlin.

Jason ** and Rachael ** were very easy to do business with.

For this could not have been easier with lower payments to boot!

Everything that was supposed to be done was done. Very, very fast type of situation, too, for us and thank God it went as fast as it did because we thought it would take longer to do the refinancing. I've talked to a couple of people, but mainly they have all really talked to my wife. But I could tell that everything has been great. It's gone smooth. The people, when they tell you that they're gonna get back with you, they get back with you - a big plus when you're doing things like this. We've been happy as can be. We definitely would recommend them to anybody, they deserve that. We've really feel lucky that we have have gone with Nationstar. It's just been good for us.

The person(s) which we dealt with through this whole refinance process were extremely professional and very friendly and helpful. THANK YOU!

Nationstar was good at making things easy. I appreciated that. Their salespeople were very helpful. Refinancing my mortgage went pretty smooth. It raised the monthly expense to about $30 but I knocked off 5 years on my payment.

I had a good experience and was very happy with the money we saved.

Great customer service from knowledgeable staff that never gave up! Would recommend Nationstar to anyone looking to purchase or refinance.

I worked with David ** on the refinance of my home. He was knowledgeable, pleasant and polite. He was very patient with me. I contacted two other companies prior to Greenlight. I just didn't have a good connection with the representatives of those other company. David was different. He was professional, answered all my many questions. He walked me through step by step. It was an excellent experience. I will recommend him to my friends and family. David is outstanding. Thank you for making my refinance experience easy, quick and pleasant.

My refinance with Nationstar went very good. I worked with Mimi ** and Lasharon **. Great team, very helpful. I would recommend their help to everyone. Great job. Thanks very much! Happy customer.

Since my loan was acquired by Nationstar, my experience has been fraught with nothing but lacking communication, unwarranted fees and poor responsiveness. I have never missed nor been late with a payment. I sincerely hope that no mortgage lender is worse than Nationstar.

I’ve had Nationstar since they bought my loan over 12 years ago. They were thorough during my refinancing and I get a call every 2 days with an update on how it’s being refinanced and with the process. Aside from the initial benefits of refinancing from a financial standpoint, the ease of the online payment setup is another benefit. I’d recommend them.

Nationstar Mortgage bought out a company that we were already with. They sent us a letter and said there was an opportunity for us to refinance. The guidance that we received when discussing our refinancing options was excellent. We have a better interest rate since we refinanced our loan with Nationstar.

Victor hung in there with me as I had a lot of questions and I made him do a lot of math for me. In the end, all turned out great. Thanks Victor.

The members were courteous, timely and professional.

Victor ** is very helpful and very personable and knowledgeable with regards to guiding us through our loan process.

I got my loan, and it took less than 45 days. However, the communication from start to finish was lacking. Sometimes took 4-5 days to get an email or call back. One time it was 11 days! Plus, when it came time to close our cash back was almost $2000 less than we were told. With no reason at all given. No communication. I wouldn't use them again just to save some frustration.

This gentleman was so very helpful. Clearly explained everything. Made me aware of the pros and cons and the "might not be able tos." But since there is a possibility for a cash out refi that would help us recover from a couple rough years, he was ready, willing and able to go ahead with the process and see if we can qualify. And the communication since has been great. Glad I made the call!

Nationstar was wonderful and the people I worked with, Mark and Carly, were terrific. It was a very good experience.

My loan refinance through Nationstar was very convenient, efficient, and quite painless. Mr. David ** was very helpful in getting me through the process effectively and efficiently. The whole process was completed within a month (3 weeks plus). No hesitation in recommending David and Nationstar to others.

I had the pleasure working with Victor ** during my refinancing my mortgage. Victor made the process much more pleasant than I imagined. Thank you.

Victor ** was always very professional. He was patient and competent throughout the process.

Our agent David ** went above and beyond our expectations. He always made us feel like we were his top priority, was quick to respond to emails, and clearly brought a wealth of knowledge to the process. Gracias!!

Mr. David ** handled my refinance. I have found him to be very accurate, very responsive to all my e-mails, very knowledgeable, and took care of business in a very timely and professional manner. I would recommend him to anyone I know to handle theirs. Thank you Mr. ** for all your help!

Topnotch job by Max ** and Michelle ** of Greenlight Loans. The process was fast, efficient and easy. While I should never have to refinance again I would wholeheartedly recommend them to anyone who wants to refinance and take years off of their mortgage for just a few extra dollars each month in new payments.

After contacting and speaking with Victor ** I felt so much better. He never promised me anything that he did not deliver. Refinance my home seemed to be very confusing and stressful. Mr. ** helped me so much with all of that. The few times I was upset with the procedure Victor was not involved and it had nothing to do with it. I want to thank Mr. ** and this company for a job well done.

I didn't want to tie up all my funds by paying my mortgage off so I pursued to reduce it. I got it under Nationstar Mortgage and they gave me a lower monthly payment. Their mortgage professionals were very informative. I understood what they were telling me and I felt they were giving me good advice. They kept in touch with me during the process so I always knew what was going on.

ALL GOOD!! Fast & very helpful. Communications were all helpful. Responses to all my inquiry were great.

David ** was the individual we dealt with during our refinance. He was very informative and straightforward about our refinance options. He could have not have made this process any easier. I would recommend him and his company to any one. Great experience!

I spoke to Cheryl today and wanted to check about refinancing. I was unable to talk about our mortgage because my name is not on the mortgage. I understand that. I asked Cheryl if I could talk to a Mortgage officer about some general refinance and Mortgage questions, not referring to our mortgage.. She put me on hold and came back on the line to tell me no one would talk to me about a mortgage, not even general question. I was shocked! What company will not engage with a customer that is interested on buying their product. We have a home equity with a different company and I will call them and ask them the questions I need answered.

Multiple people to deal with. Didn't know answers. Poor documentation. Slow response.

I highly recommend refinancing with Greenlight Mortgage. Extremely easy process.

Larry was very friendly, yet very professional. Made the whole refinance very easy. Very satisfied customers. Chris ** in closing was great too.

The people I worked with were great!

I think the process took far too long, Feb 5 to mid-July 2015. I was asked to provide the same multiple pages of material several times. I was not contacted within 24 hours of my responses several times. People were terminated from your company who worked with me during the process. I am grateful to have the process complete.

I could write a book because it took 2 years of legal fighting to get them to behave and still I was hurt by legal fees, credit rating and other fees. I was laid off my job. I called them and asked if I could skip a month payment and make 2 the next month. The Nationstar rep said yes. I sent in the 2 payments and they sent it back saying they are going to foreclose! WHAT!?!?! I been in the house for 10 years. I went through layers of supervisors and they said the rep had no right to do that payment plan with me and the higher up I went, the more rude and brutal they were. Then they started the harassing calls and threats. Finally after 2 years they settled. I still have the house but it was a kick in the gut! This company is pure evil!

Danh was very helpful, patient and positive throughout the application process. Answered my questions and addressed my concerns promptly. I would highly recommend Greenlight and their team to help with your financial matters.

Everything was great except that I needed my processor (I think) to contact me more but she still was great. I am pleased very with Nationstar as my home lender. Thanks so much for a easy process. I would recommend you all to anyone else who needs your services.

The refinancing process took three months. I sent numerous emails requesting updates that went without response. I was told multiple closing dates that came and passed. The cash out portion was not funded for ten days after the closing being told it would be wired. I began to think I had been scammed.

I refinanced through Victor ** at Greenlight. The entire process went very smoothly from beginning to end and was very quick. I ended up saving over $200 a month. I would recommend Victor and Greenlight to anyone.

Nationstar Mortgage was an absolute pleasure to work with on my re-finance. The team of Ahmad ** (Sales) and Keyta ** (Processor), were outstanding. I told them both I will see them in 6 years when I want to take my 30 year to a 15 year!

The people we dealt with at Nationstar during our refinancing were professional, and they didn't lie. They helped me figure out a better refinancing option that didn't have a penalty. I like that signing all the paperwork was done electronically, that the closing was quick, and that they changed an agent when we had an issue with one. Overall, we never had any problem with them, and we now have lower payment.

Refinance customer services are helpful. The process is quick.

The entire experience with Nationstar was exceptional. My primary contact was Kevin **. He was professional, knowledgeable, available, and friendly. I was able to reach him by phone, email, or fax. Most times he answered the phone immediately. If he was not able to answer, he returned my call promptly. I would, and have, recommended Nationstar to everyone. My whole process, from start to finish, took less than 3 weeks. That could never happen without Nationstar being efficient and responsive. Kudos to ** and Nationstar Mortgage!!!!!

They gave me very good guidance on the options that I can take for refinancing. It was very clear, easy to understand and very simple. They were also very good in following up and keeping me informed in the process. I got several emails and many phone calls making sure that I knew where things were and what was going on. Nationstar lowered my payment which is nice and the fact that I recouped the cost of the loan in a short amount of time. And I've had very positive experiences with all the people that were involved.

He was MOST helpful in fielding all my questions and helping me to secure a new Nationstar refinance on my rental property. I am very satisfied with the entire process and would recommend this company to anyone who is looking for refinancing options. I now have 3 Nationstar mortgages.

My mortgage was sold to Nationstar from Chase. I was upset because I'd never heard of Nationstar & absolutely loved Chase. The biggest turnoff was calling Nationstar & talking to someone in a 3rd world country with broken English. At least when I spoke to customer service agents from Chase they were in this country. My mortgage is due on the 1st & after the 15th it's considered late. Nationstar has the nerve to start placing collection calls to me on the 11th of every month. Talk about being highly insulted & offended.

Victor ** was very friendly and professional. He made the process of refinancing very easy. I would recommend him to my friends or anyone else looking for an easy refinancing experience.

Going from 20 years left to dropping down to 15 made more sense, so this led us to inquire about refinancing our old mortgage. Everything went fine with Nationstar until I made a payment that wasn't applied. I was then supposed to be refunded a check for $1,488, but I got a check for $148 instead. The customer service girl didn't understand anything I was saying, I’m assuming she must be overseas, so there's $1,400 out there in limbo somewhere and nobody seems to know where it's at. But everybody was good. Jonathan, who originally started the refinance process, always calls me back.

Our documents were signed on 06/20/15. We were told by Sally ** from Greenlight that we should have the check no later than 07/03; if we did not have the check then we should call her. We left a message for her on 07/06 and emailed and left a message with her on 07/08. We both also took time to call her at multiple intervals through the day to see if we would get her on the line (it always went to voicemail). Left a message for her manager, Tanner ** multiple times through the week. We still have not heard from them as of today. I decided that I would call Nationstar on 07/10 to get a status on the check and see what I could find out. I was transferred to escrow; this is excess cash to close, so I was sent to the wrong department. Then I was transferred back to customer service and then to Greenlight loans & spoke to Zac.

Victor ** and team were respectful, honest, patience and punctual with informing me about the procedures that I encounter. His work shows that the information and help he gives is evident. He is truthful and that characteristic shines.

The loan officer and processor were great, a very easy process.

Caitlin was very helpful with the refinancing process. She went above and beyond the call of duty and answered all of my questions promptly. She did excellent job explaining everything.

Knowledgeable people, relatively painless process.