Mr. Cooper Reviews

Nationstar Mortgage is a helpful company with awesome people. They guided me every step of the way and made sure I was happy with the outcome. I will use them again for all my mortgage loan needs and would highly recommend them to family or friends. Thank you Nationstar!

I called for a rate adjustment and was able to refi very easily. It was a fast and painless process. It was beyond my expectations.

Good customer service.

Nationstar started servicing my mortgage and they approached me into refinancing it. Their people were very good, attentive, and professional. The process was very quick, painless, and I got good service. I now have lower monthly payment.

I've just refinanced my house with Nationstar, which had recently bought my FHA loan from BA. Since I had a very disappointing refinancing attempt in the past, I was rather hesitant and skeptical. I have to say that from the very first casual inquiry call to Nationstar, till the very last stage, it was a very fast, efficient and positive experience! Everything went very smoothly and the closing was done within a couple of weeks. I'm so thankful I did make that initial call without any prejudice. It was well worth it!

In August I refinanced my home through Nationstar. I was extremely satisfied with the service I receive through Greenlight and Nationstar. They were on top of everything, timely, helpful, and committed to customer service. I would definitely use them again and recommend them without hesitation.

We've been with Nationstar ever since we bought the house in Georgia 8 years ago. We refinanced through Nationstar to lower the interest rate. In the course of the refi, I had spoken with several different people and they all were very polite and professional. They were there when I needed them and when I asked for them, they just took care of it. They were knowledgeable with what they told us and got us what we needed so I have no complaints. I got a lower interest rate and lower monthly payment which has helped us a lot. I wish they would take over my other ones. I've been overall satisfied from day 1 with Nationstar so definitely I'm trying to stay with them. I'm satisfied and can't ask for any more.

With all honesty, I would like to thank especially Jacob ** who understand how to handle and help Nationstar Mortgage customers who genuinely need help with their financial hardship. Also I would like to thank Jennifer ** who is a nonsense official who represent both sides of the equation. She is a result orientated representative who is meticulous and fair. Thank you both for helping... I only wish my interest rate would have been lowered from 4.75%.

The process was fine.

Communication between lender and refinancer was adequate. Appraisal was rewritten fast and easily. The process seemed to take a longer time than necessary but did proceed in a timely way. All in all, it was a good experience. Thank you.

Good. My refinancing went well because I had tried another. I tried Quicken Loans and they me through to me crap. So, since I already had Nationstar, I stuck with you people.

Our broker got us refinanced with Nationstar. We've been financed by them for years since and we recently refinanced. We've been going with them because we've always had good experiences with the company. We also wanted to get a lower rate and thought it was fun to do that. Their people were courteous, professional and very helpful. The one who guided us did a good job. He went back, got the numbers and came back. It all looked good and we went with it. The whole thing was fast. Patrick was good and John closed it. We had a notary come to the house, signed the papers and we were done within three weeks. Now, our mortgage payment is lower. We also haven't made our first payment yet - it's due on October 1. On the whole, Nationstar had been very courteous, professional and expedient so it was a good experience.

Nationstar is a great company to work with. Easy, quick service and way ahead of the competition. They definitely have joined the digital revolution. Unlike many of their counterparts. Bravo! Enjoyed working with everyone!

Your employees were courteous, timely and every aspect of the process was very easy! Thank you for making a stressful thing as easy as possible.

Really thankful with Nationstar, ever since they took over my mortgage, it's been great. Have no complaints about Nationstar. Thanks for helping me with my refinance.

It was a pleasant experience. They communicated and talk to you through all processes. All questions were answered any timely matter. It was a pleasure working with this company.

I have no complaints about the service I received from Nationstar. They were lovely people to work with.

I have my mortgage with Nationstar and they kept sending me emails so I finally called them to inquire about refinancing. Their mortgage professionals were helpful. And since I have a real estate background, I know how that works already so I didn’t need a whole lot of guidance. They tell me what they could do for me and I say, “Okay, let’s go.” Since refinancing my loan, we dropped my payment significantly. Overall, it was a pleasant experience.

Process went quickly and smoothly.

Worst experience ever! I am looking forward to the letter indicating our mortgage has been sold! Loan officer assigned to me is a joke - tells us 1 thing and then we get to the very end - says he never said that and does the complete opposite. He never returned our phone calls or emails. Am sure he received a commission on our refinance, but he shouldn't have. My wife and I should have received his commission check as an apology from Nationstar for the anguish we went through on behalf of this idiot! Began the refinance at the end of June - STILL, in the 2nd week of September, trying to straighten out this mess - TOTALLY created by, yes you guessed it, this idiot! HORRIBLE, HORRIBLE, HORRIBLE experience!

The loan process was easy. Website fantastic. Loan specialists were great.

Fast, friendly and easy.

I had a wonderful and outstanding experience with Nationstar. I had my mortgage refinanced with them because they provided good explanation of the process and it being simple, and also gave me a lower rate which amounted to significant savings for me. The reps clearly explained my refinancing options and were very helpful. Nationstar has thorough customer service and knowledgeable staff.

I would like to thank Jack ** and Linh ** at Greenlight Loans for their outstanding service in assisting me with my refinance. There were a few obstacles along the way and Linh ** took the time and care with incredible patience to close my loan. I feel very confident in their knowledge and expertise and highly recommend Nationstar and Greenlight Loans. Thank you again.

One word - Excellent.

I couldn't have been more pleased about the speed of my refi. The two associates I worked with (Matt and Colleen) were very speedy and efficient, and moved the whole process right along. They were quick to answer questions, and emails, and the loan went through without a glitch. Much faster than BOA which I used last time.

Nationstar made the process of refinancing my townhouse quite simple, even though I live and work abroad!! They guided, assisted and encouraged me every step of the way with personal service. They were always a phone call or email away when I had any questions. I highly recommend them!

I have been a Nationstar Mortgage customer for nine years. I recently wanted to refinance and received quotes from various companies. Nationstar was very competitive with their rates but despite them having closing costs higher than most others, I chose to stay with Nationstar for the number one reason that I always got awesome Customer Service. I am the only one in my circle of friends who can say that they love their mortgage company. I have had tough times when I wasn't able to pay my mortgage and Nationstar was always there to offer up solutions, not excuses. Nationstar always makes me feel like one of their valued customers, no matter my situation. Peace of mind is something rarely received from companies these days, let alone outstanding customer service.

Went faster than I thought it would. Everybody I dealt with was very nice and answered all my questions. Very smooth transaction. Thank you.

Nationstar had their process very well defined. I like how precise and short the process was. The loan officers are professional, knowledgeable and competent.

I'm really happy with Nationstar Mortgage despite all the negative reviews I have read. A big plus for me: they don't make mistakes in your mortgage calculations. I'm one of those rare people that checks every invoice and statement. And I know everything is computerized and so on and should be spot on, so I don't like to see even 1 penny discrepancy when it's NOT in my favor (multiply it by 12 months, 30 years and million people and you get a lot of money). Some mortgages would constantly make those 1 penny mistakes and that really annoyed me, BUT Nationstar Mortgage have never made such a mistake, or other calculation mistakes and I love that. Their online system is pretty intuitive, CS helpful, Refi took a bit too long, but they gave what they've promised. This is an organization that I would highly recommend and would work with in the future.

We had and still are having difficulty getting our questions answered. If we had it to do over again, we would have gone with someone else for our mortgage needs. We refinanced our loan with Nationstar thinking we could save time and money, as they were already our lender. However, we failed. We did not save more money going with Nationstar nor was the process easy and pleasant.

All was great until closing. What I chose was not followed, and it was everyone's fault but no one took credit. It was a refinance and paid off bills. Paid what I did not choose and did not pay what had highest interest. I have worked through it but it was a little less than good.

I have been contacted by Nationstar regarding giving me help with my mortgage loan refinance. I received mail and calls over the past 2 years. I allowed several callers to help me refinance with no success. When I received a call from Mr. Franklin **, I almost hung up on him. He insisted that he would be able to help me. Mr. ** spent time explaining the procedures and that he had the knowledge and persistence to get my loan reduced because Nationstar wanted to keep me as a loan service. I am most impressed with Mr. ** service, professionalism and persistence that because of him along with my loan servicer, Cindy, I was able to get a refinance. I can honestly say I am a fan of Nationstar. The only regret is that my loan calculation was increased one half point above the promised amount but I received a 3 point reduction in my loan. Thank you Mr. **.

Wonderful experience. Closing was quick.

Regina ** and Cindy ** are the best loan processors ever! My loan must have funded in less than 30 days. I called Greenlight Loans and was offered a mortgage loan with Nationstar and signed documents. Had an appraisal and then a Notary sent to my home. It can't get much easier than that.

My experience with Nationstar was great. The process was made simple and the representatives were very knowledgeable and helpful. I would recommend Nationstar to anyone.

I'm satisfied with my experience with Nationstar. Everything was straightforward, quick and simple. I also got a low interest rate, which was what I was really interested in. I didn't hear any options during the discussion of the refinance. The fellow I talked to said 15-year mortgages and so that’s what we went with. But later on during the whole process, I asked if there are any other options and then that's when they told me.

Nikki ** and Auturio were most helpful in getting our home refinanced. They made it so easy. It really was painless.

We are really happy with the loan refi Nationstar did for us. Thank you.

Our home loan consultant was very professional, answered all questions promptly, and was able to facilitate a very quick closing. All figures came in alignment with his original estimate.

We had shopped around for a little while and Nationstar had the lowest interest rates and fees. Refinancing with them was pretty standard and was what I expected. I knew what I wanted to know and the Nationstar rep gave me the information. We got lower interest rates and payments, and got into a longer term. The entire experience was easy.

I recently refinanced my home with Nationstar Mortgage/Greenlight Loans, and the majority of the process was unsatisfactory - ranging from a lack of communication, many delays, and, most importantly, the incorrect address on EVERY ONE of the closing documents.

I was originally with Bank of America. They were great and military friendly. I was halfway through the modification when my Mortgage was transferred to Nationstar. Then the problem began. They have had to have me resign my modification documents 3 separate times because they lost paperwork. Then they lost the Quit Claim Deed I sent in. They offered me a $1000 gift card for all the trouble, said it would be here first part of August. It's now September and it has never showed. Then on 2 separate occasions they have incorrectly reported payment status to the credit bureaus. You cannot directly call that department. After supposedly losing my emails twice, I finally got a supervisor on the phone to assist in correcting the issues. The second occurrence was almost identical to the first. I am about to the point I'll sell my house and get an apartment to not have to deal with Nationstar. Beware, and look elsewhere for your mortgage needs.

It took two months to refinance my mortgage with Nationstar. They already held my mortgage and offered a reduced interest rate if I refinanced. The service was horrible! Very little communication from the processor, Riz **. We went to closing twice and Nationstar didn't send the closing papers to the title company. Impossible to lodge a complaint. No one will call you back including Riz's boss, Robert **. All in all, a very negative experience and would not recommend this mortgage company.

From start to finish the Nationstar staff made everything SIMPLE!!!

Cannot properly appropriate my monthly payments. I have to constantly watch my account and call them on a monthly basis to get things straightened out. I have no escrow. They paid money out of an escrow account that didn't exist and left me responsible for retrieving the funds and sending them back. Then they misappropriated that money after I included a letter stating what happened and what needed to be done, and a copy of their letter summarizing what happened and what needed to occur. Now, they've increased my monthly payment to include escrow, which I never had and never will.

Nationstar Mortgage was fast and efficient. I was looking for a better rate from them because I knew the rates were low or better than what I recently had. Their mortgage professionals were very prompt during refinancing and I was really surprised we were able to get the whole thing done as fast as we did. I expected it to take a month or two, probably longer, to get the closing, but they were quick and thorough. It was also nice being able to do the majority of the stuff through electronic signatures so I didn't have to print things out. I didn't think I was going to be able to get out of my previous loan provider. The person who discussed my options brought that up as an option and explained to me everything. My option to just refinance wasn't worth it, unless we could get the home to appraise for enough that I could get out of the FHA. They also were able to drop my term down by about five years and keep my payment the same.

I had a home loan through Bank of America, and they sold it to Nationstar. Me and my wife felt we were paying a little too much for our house so once we found out about the refinancing that Nationstar offers, that's when we started pursuing refinancing with them. Interactions with the mortgage professional was wonderful, no bumps on the road. Everything went pretty smoothly. Chris was informative, kept us updated, and he stuck to his word. When the notary was supposed to come, he had all that arranged and he showed up on time. So whatever he said was gonna happen, happened.

We paid our monthly mortgage on time every month and they would return our payments. They told us we were sending too much yet we sent the amount stated on our monthly statement. Every month was the same thing, they refused any kind of payment and now have an open court case for foreclosure.

Daymond ** and Coleman ** were professional, competent and courteous in assisting with the refinancing of my home loan. Thank you.

I chose to have my mortgage refinanced through Nationstar because they knew how to do it right and they got it done fast. Everything was good and professional. They walked us through every step, so we had no problem.

I knew I didn't have a good loan and Nationstar sent me a letter so I inquired about refinancing. Their mortgage professional was wonderful. The guidance I received was excellent when discussing my options with them. I got better interest rate so that I can pay my mortgage off sooner. It was the best refinance I’ve ever done. I’d go through the same process again.

I made full payment of loan to close account, have proof including documents from bank. They state they did not receive it. I have sent documentation as requested and they simply tell me they have not received it. I don't know what to do.

So far, I have a good experience with Nationstar. I've been with them for about a year now and everybody has been courteous. One of the benefits that I got since refinancing with them was cheaper payment.

This was the fastest and easiest refinance we have ever experienced. We were always notified of anything needed and when things were scheduled i.e., appraisal and document signing. No hassle process.

I have been through many refinancing experiences and this by far has been the easiest and most efficient process I have been through. Amanda ** and all of the team were quick to answer questions, provide information and request what they needed from me. I wouldn't think twice about using Nationstar again.

Nationstar sent me a sheet telling me about how my mortgage could be reduced by a certain amount, and it was considerably lower than what I was paying then so I decided to refinance with them. It didn’t come out that low, and according to the company, I’d save as much as $200-close to a three. I only got $100, but it's okay. Their process was easy and straightforward, but the only glitch I’ve had was the payoff amount that was supposed to come back at the end. Also, they gave solid guidance during the actual refinancing process. I told them the length of time I wanted to get it closed in due to my school, and the rep made it happen. They were courteous, fast, prompt, to-date, and addressed all of my issues. I’m happy with the service.

Mr. ** was extremely helpful throughout the entire process. He explained things to me that I did not understand and he was NOT condescending which I truly appreciated. He responded in a timely manner. The experience was absolutely stress free. THANKS TO Mr. ** and THANKS TO Nationstar!

I had thought about refinancing for quite a while, but was afraid to take that first step. Had done the research on different loans and finally took that first step. The people I had to talk to, guide me through all the steps, were wonderful, easy to talk to, and explained all the options available.

My husband and I spoke last evening about our mortgage and we both decided I would call today. I was terrified to speak with someone about such a delicate topic, but I spoke with Juergen ** and all my fears were put to rest. Juergen is such a wonderful individual to work with, putting me at ease with his excellent service skills. Juergen, very polite and personable guy, I felt like we had been friends for years. We reviewed my options with great detail and came to a satisfying solution. My husband will be very happy!!! Thank you very much Juergen for your patience, understanding and your UPFRONT attitude.

I looked into refinancing my mortgage because the interest rate that I had was too high and I wanted to finish paying off my house quicker. Since Nationstar was my primary mortgage provider, I wanted to deal with them and have my refinancing through them. Their staff was professional, and they clearly explained everything. I had no doubt and I felt confident with the guidance they gave me. I got a couple of options and chose the one that I preferred the most. Everything was fantastic.

Nationstar did a great job with my refinance. They did an excellent job keeping me informed, followed up to make sure everything was going as planned, and everything went very smoothly. Both Amanda and Nayadet were helpful, friendly, and a pleasure to work with.

My mortgage was switched to Nationstar. They kept sending me letters in the mail about refinancing and I wanted to see if I could get a lower percentage rate. I called them last week to get in touch with the accelerator program because I was paying bi-weekly and it won’t let you do the same thing with the new mortgage. The mortgage professionals were very nice. The guidance that I received from their representative, Kevin, was very good and professional when discussing refinancing options. I haven't made the first payment with the accelerator program to get it set up. They would start it on November, but I have to pay upfront for October. And when I refinanced, my payment was around 768 but now it'll be 559 which is a benefit.

These days, refinancing a home loan is one of the most difficult tasks every homeowner goes through and with mortgage companies creating so many hurdles, makes it that much frustrating and difficult. Patrick at Nationstar went way out of his way to make this work. His knowledge of the application process, underwriting, information needed and our options were second to none. Thank you very much for all your help. We just closed our loan in record times.

My initial loan was with Nationstar, and when I decide to refinance I went through hell by requesting documents from Nationstar. It cost me thousands of dollars paying points to keep my new rate, and additional mortgage payments on old higher rate to Nationstar. I live in New York and refinance Mortgages secured by property located in New York State using a New York Consolidation, Extension and Modification Agreement (the NY CEMA). This could save you a thousands of dollars during the closing on mortgage tax. If anybody experienced this fraudulent activities by Nationstar or any other banks please share your story. It's the time when the big banks should be accountable for the damages they caused to the consumer.

I refinanced my Nationstar mortgage through Greenlight, and the process was relatively simple. The closing coordinator I worked with kept me informed throughout the process, and responded to phone calls or email quickly.

Quynh ** and Kathy ** of Nationstar Mortgage LLC/Greenlight Loans made this refinance a stress-free and positive experience. I appreciate their explaining the process and what to expect so there were no unexpected surprises. Thank you again Quynh and Kathy!

Loan process was very quick and easy. Completed within 3 weeks.

Kristina and Jesus were prompt and they made the whole refinance process completely painless.

Patrick ** did an outstanding job in assisting with our refinance with Nationstar.

I was impressed with the follow through and the communication that Caitlin ** gave me during my refinance process. She was great to talk to and was efficient in helping me get the information together for her to get it started. She was very professional and eager to help me through the process. I would recommend her to anybody.

Nationstar did not provide a payoff quote as requested. When they finally did there were multiple quotes generated with the wrong dates and wrong information. After over an hour and 15 minutes on the phone nobody could explain the payoff quotes to me. I proceeded to close on the sale and have been trying to get refunds for escrowed funds for taxes and insurance but no response. Not to mention that because the payments weren't properly handled at the time my loan was acquired from Bank of America. They have been marking it one month late from the beginning and tacking on a $21 fee each month which they added to the payoff at the end and I was unaware of. If I don't get an explanation soon I will hire an attorney to get MY money back.

My experience with Nationstar Mortgage was very pleasant. It was one of my better refinance experiences. Everybody that I dealt with was very nice and helpful and everything went smoothly. I've done refinancing several times and I inquired about it because I knew since I moved into my second house (which had a higher interest rate) that I should be able to get a better rate. My mortgage rate, when I originally bought my first house was 14% and Nationstar was astonished it was that high at some point, so I've refinanced several times to get that down to a reasonable rate. And since refinancing my loan with Nationstar, I've had a lower monthly payment.

Very good experience with the two people gathering info and preparation of documents. However we still have not received new deed from recording at courthouse.

We've had good interactions with Nationstar's mortgage professionals and our interest is now lower because of the refinancing.

We sent a check to Nationstar to pay off our mortgage. The check was sent on 07-09-2015 and received on 07-14-2015. We have not received any confirmation that our mortgage has been satisfied nor has it been recorded at our county courthouse. We've called the customer service many times with no success and now when we call the automated system tells me we are no longer customers and hangs up on me! I've tried to find a corporate phone number and obviously they don't list one. I am very upset with the situation. I will never use Nationstar again nor refer anyone to them!

Our loan got bought out by Nationstar so we got transferred to them and since then, I've had good interactions with their mortgage professionals. I'm totally happy with their guidance and they saved us a lot of money on our refinance.

My experience through my first refinance was wonderful, I couldn't ask for better help! Both Michael and Suzy were calm, answered ALL of my questions (and I had a lot being my first time ever) and thoroughly explained everything to me in terms I could understand so I knew what was going on. They were very, very patient with us throughout the entire process because there was a lot I wanted to learn and understand. I could not thank them enough for all their help and making this process fairly easy to complete. I was expecting it to be a nightmare (from hearing other people's stories) but Suzy and Michael made it a pretty painless process. They were wonderful to communicate with and always returned my phone calls and emails very quickly! I cannot commend them enough. They're great at their jobs and I would definitely recommend them to anyone! Again, thank you so much!!!

This company has been nothing but a problem for me. First they put me on a paperless system which I could not access. Then after 6 months and many phone calls, I finally start receiving statements in the mail. Now I ask for a payoff amount so I can close the account. Surprise! They cannot give me a payoff amount unless I have a fax machine or it will take 24-48 hours to give me a payoff amount. Really? They say they cannot Email me the amount that they were going to fax me. All I have to say is beware of this company and their practices.

My experience with Nationstar was excellent. They sent me a notice that I could probably get a 30-year fixed mortgage instead of an adjustable rate. The mortgage professionals during my refinancing were friendly and helpful. One of the benefits I noticed since refinancing is that I got to skip a month in making payments.

We knew that our interest rate was high but I didn’t know it would be so easy to refinance. Nationstar’s mortgage professionals were wonderful and did a great job. I’ve gotten a lower rate.

Overall experience with Nationstar was fine and I'm happy with them.

Nationstar was my servicer, I contacted them regarding refinancing my 1st and HELOC. Patrick reached out to me the next day and took my application. Patrick was complete and engaging. In the course of the refi process Patrick had the opportunity to help his processor (Erica) print my underwriting stips. He was quick to jump in and find a solution. I would recommend Patrick to family and friends.

Working with Patrick was a pleasure. He was extremely responsive and very pleasant. He also had the patience to explain things multiple times if needed. His service created an exceptional customer service experience for me.

My experience with Nationstar has been good, and they were very thorough and helpful.

I researched Nationstar on Yelp first and that wasn't red hot. But I had a good experience with Nationstar and their mortgage professionals were very nice. I got cheaper payments since refinancing with them, and I had no issue whatsoever. I'd recommend them.

Very personable. Pleasant experience. Thank you.

I am in foreclosure in Massachusetts. I lost my job in March of 2014, and fell behind on three payments. I believe I was up to date in July 2015, but Nationstar Mortgage didn't cash my mortgage payments for April, May and June of 2015, then they put me into foreclosure. They sent me back three of my mortgage payments not cashed, April, May and June 2015 (?). I have been speaking with a representative from Nationstar about a modification for over a month now and now he won't answer his phone or return my calls? This is beyond frustrating. I am not sending them any money.

We've been thinking about refinancing our mortgage for a couple of years, so we decided to look into Nationstar's flyer from the mail. We've done it before but nothing seemed to get us anywhere. Then we thought we'd take it one more time since the interest rates are starting to go up. The reps from Nationstar that we spoke with were excellent. They helped us a lot, and made it easy to fill out the online forms. They also kept us updated as to what’s going on. It was a very good experience. We opted for shorter monthly payments because if we chose the 15-year mortgage, we'd be too old to benefit from it by the time we get that paid off.

I would like to recognize/recommend Richard **, who I worked with before when I refinanced. He is the best out there, there's no one like him. First time I work with Albert **, in processing. He is just as great as Richard. They know their job so well. I was very impressed by both. They are always ready to help in a friendly, professional, and very effective in getting everything finished. They make it so easy!

I had a good overall experience with Nationstar, they were friendly and able to answer my questions.

A fire destroyed my home. It was a total lost. My insurance company issued me a check that was made out to me and Nationstar Mortgage. I called Nationstar and informed them that I had a check and I wanted to pay the house off and instead of rebuilding I was going to purchase another house. The representative from Lost Draft told me to sent them the check, an affidavit and a payoff letter. They went on to say after Nationstar receives the documents my home would get paid off. So I sent them the documents they requested and nothing happened. I called and they told me it would take 30 days. In the mean time they started aggressively calling me demanding a monthly payment while they were holding a check that was three times the amount of the payoff.

Since this bank took over my loan, there has been countless mistakes affecting my credit. They have applied payments directly to escrow instead of the payment, then billed me double payments with late fees, and late notices. They sent 7000 dollars into my insurance for escrow by mistake, then told me my payments would triple and I owed them the 7K back even though they had cashed the check some time ago. Spent countless hours with customer service who cannot correct problems. Sent countless emails and letters and still spend weeks correcting their mistake. Do not use this company for a mortgage. It's a nightmare.

I had very good/pleasant experience with refinancing my house through Nationstar. Specially, I would like to thank Patrick ** and Ana **. They worked very hard to complete my application accurate and on time. Thanks again.

I have tried with Nationstar over the years and now I am fed up. Nationstar incorrectly paid me an escrow overage in 2014, showing I overpaid escrow by over $1,300 for 2013. I had received escrow overpayments in the past, however never that large. When I checked with Nationstar, they stated that it was correct. In 2015, Nationstar came back and stated I had an escrow underpayment of $2,200. After requesting an explanation for 2 months (and being told each time I called, there was nothing in their system regarding my previous calls), I gave up, resigned to their error and committed to try and get away from this company.

Interacting with the professionals from Nationstar during refinancing was great, and they gave good guidance and a lot of advice. Interest rates led me to inquire about refinancing, I had a high rate of interest on my two houses. Nationstar lowered my payment quite a bit on both of them, and I recommend them.

I had a pretty good experience with Nationstar. We decided to refinance because our mortgage was around 900 dollars, and it was pretty rough with our bills, and my wife wanted a different car. I also plan to buy a land that has a house on it when I retire, so we need to lower our mortgage right now. My wife and I went with Nationstar and our payment was brought down to 700 bucks. This sounded pretty good to us because we're not planning to live here for the rest of our lives since this lot is too small, and I got guns I want to shoot. We got good guidance from their reps, and everything went smoothly.

Springleaf sold my mortgage to Nationstar. My 1st month with Nationstar Oct, 2014. Since the beginning, I have been charged the wrong payment amount and interest rate. My taxes were paid late (maybe Springleaf fault on that, they change my mail address before the switch to Chicago and I got no notices about the change). I was $300 late w/ Sept payment to Springleaf, I called in late Sept to Springleaf and during Oct to Nationstar and was told NO by both. I could not make the payment. I called Nationstar 3x in Oct and was told my account was not yet setup to make payments, but I would not be reported as being late for 90 days. It was Nov before I could get someone to take a payment and get caught up. My credit report shows by Nationstar I have been 30 days late on mortgage SINCE Nov. I have called several times in prior months about billing in the evenings I get hung up on, during lunch I get put on hold.

My modified loan was getting to the end of it and it's in a bearable rate and I wanted it paid. I went with Nationstar to refinance and had nice interactions with their reps. Now, I have a fixed rate and happy with it so far.

My wife and I had a wonderful experience refinancing with Nationstar Mortgage. From the beginning, Patrick ** was professional and made every effort to provide premium customer service to us. He was cordial and provided honest feedback throughout our experience. Additionally, Lee ** provided prompt and professional service. Because of these two individuals, we will more-than-likely return to Nationstar for future mortgage service. Thank you for an excellent experience!

Everything went smooth when we did our mortgage refinancing with Nationstar. That was perfect! The percentage rate is now about 3% lower and we're saving about $600 a month, all for house payment.

We refinanced with Nationstar for lower interest rates and to shorten the number of years. They're a good mortgage company and their representatives are professional and helpful. They're great.

I received a certified letter dated 07/01/2015 that my mortgage account was past due for the May and June payments so I checked my bank account and it showed that the money was withdrawn from this account in May for the May payment. By the time that I got the letter from the post office it was already Friday evening, 7/17/15. I was behind on my June and July payment at this time but was going to make that payment and July's payment together. When I called Customer Service as the letter indicated to "fix" the problem I was told that my May payment was short due to an increase in my monthly payment due to a shortage in the escrow account so the payment was put into a suspense account. Although the day that I called on Monday, 7/20/15, they decided that they were sending the payment back to me and I was told that it would be transferred into my bank account.

Worked with Katie ** on my refi. Katie was amazing and thorough!! Great job Katie. Thanks.

The Nationstar professionals were great. They described the refinancing options very well. I got a lower interest rate and it's a big relief to me. It was a good experience.

Painless, hassle free and quick refinance process with a more than reasonable turnaround time for closing.

On July 18, I received a statement indicating a payment in the amount of 6,076.39 was due on 8/1/15 to make my account current. According to the statement that amount included the regular monthly payment for August ($2896.60), overdue payments ($2,261.70) and "fees and charges" ($918.09). I paid the total of 6,076.39 prior to August 1st in 3 different installments ($3112.65, $2896.60, and $67.14). However on 8/19/14 I received my next statement stating I owed an additional $1,130.85 in overdue payments and an additional $918.09 in "fees and charges".

In May our Bank of America Mortgage was sold to Nationstar. I hear this is happening more often with banks, so I thought nothing of it. A mortgage company is a mortgage company, right? All you should have to worry about is making payments on time. WELL, they lost our first payment. I didn't know about it until I went to make our second payment and the system said we owed double our usual monthly payment. I looked at our account online and our payments were in fact processed, just never applied to the account. I quickly wrote an email demanding resolution and expressed my displeasure with our very first experience with the company. I received an email back the next day stating the issue was resolved, and assured me that it should not happen again. That's acceptable to me - after all, maybe as a new customer there was a glitch in the system.

Everything went well with our refinancing experience with Nationstar in the last month so I'm really pleased with them. I am a hundred percent satisfied so without a doubt, I am giving them the highest rating!

The last strike, after several bad service experiences, is dealing with the insurance department. We were poorly notified of changes to insurance requirements and not given enough time to satisfy them. Told there wasn't anything they could help us with. The reasoning: "it's after the second notification letter which states the deadline and repercussions." The only problem is the second letter we received is the exact same as the first.

Their salesman was clear, easy to get along with and asked good questions. I have recommended Nationstar Mortgage to a friend.

We had a great experience with our refinance and it was mostly because of Jordan **. He went above and beyond to make sure the process went smoothly and that we were very well informed throughout the process. We would definitely recommend NationStar to others. Thanks again Jordan!

Nationstar was great. Everything was done in 3 weeks, it was very quick.

Everyone did a great job and was very helpful. Would use you again. Thank you for your help.

I refinanced my home back in June and Nationstar still hasn't paid off my 2nd mortgage! No will call me back to explain this either!!!

Our Mortgage was transferred by Bank of America to Nationstar. In the acquisition, a payment got overlooked by Nationstar. They have been telling us for 2 years we are a month behind. We have been calling monthly (it wastes an hour each month of my life), sending required proof from our banks and conference calls with Bank of America on a recorded call admitting that they did in fact receive the last payment and we are current. They have been telling us for 2 year that this case will be sent to the research department and investigated. No one ever calls us back, and each time we call to try to get it straightened out we start fresh with a new case # and never ever get anything solved. It's on our credit report as missed payment, we can't get this revolved no matter what we have tried. We have never missed or been late for any payments.

Since refinancing with Nationstar, we've had lower interest rate. Everybody from their team have been really helpful so it was encouraging. So far, so good.

We had our refinancing done through Nationstar. We got stuff in the mail from them, and with the lower interest rates, we figured it would be a great opportunity to shorten 7 years off of our mortgage as we kept our payment the same, which is awesome. The mortgage professionals were very courteous and wonderful. At the time, I was visiting back east so they were very helpful in finding a notary for me. They came to my husband's work so he didn’t have to miss anything. They also came to the hotel I was staying at. Now we’ve only had to make two payments. We’ve always been happy with them.

I would like to thank Nayadet ** for her outstanding job of working diligently on ensuring my refinance went smoothly. There were a couple "bumps in the road" that Nayadet stayed on top of that allowed me to get all of the required documents and other paperwork completed on time. Nayadet ** is a true asset to the Nationstar Team! Thank you for all of your hardwork!!

David ** provided excellent service and demonstrated complete professional thru the refi process. Thank you.

This is the worst company I deal with. My loan was with Bank of America and was transfer to Nationstar Mortgage. They did not pay my taxes, and Holding my money in escrow even though I paid off my mortgage. I try Calling Them. They always use Excuses. Hope no one has to go through this.

Nationstar has been my bank from 10 or 12 years ago and we just refinanced our house with them. We've had a good experience and everything was fine. I'd recommend them to a friend because we have had no problems anytime.

Everything was smooth and easy. Thank you. I have trouble with customer service. When I tried to make the August payment with MoneyGram you said the new loan account was not valid. I tried to explain this to customer service and she did not understand. I think she did not know what MoneyGram was. Are the computers going to be updated by Sept? I hope that problem does not happen again.

My bank sold my previous mortgage to Nationstar. When they first sold it, I wasn’t impressed with them because they had my zip code wrong. But they fixed it and it was not an issue anymore. So, I got something in the mail and then a nice fellow, Robert from Nationstar's refinance department, called me. He was very helpful and I decided to do it. I also talked to Colleen who finished up all the refinancing. The entire process was smooth and easy. They even had the notary come to the house for the final signing of the papers. I had such a positive refinancing experience and I was surprised. With the new refinancing, we're going to save money because it shortened the life of the loan by three years. It's a little bit less money a month but I always pay the 900 anyways. So, I'm putting a little more into the principal.

It took much longer than expected. I was told no out of pocket expenses and that my closing cost would be included in the final loan, neither of which were true. I was made to give up information that I did not need to give. The only good part is that I was able to get a 1.5% reduction in my loan. I don't think I could recommend your services in good faith to anyone.

Our mortgage on a rental property was sold to Nationstar. We had been wanting to refinance it so we decided that we had it paid down enough that we could do that with them. They were informative, helpful and went more quickly than we thought it would. Since refinancing our loan there was a significant reduction in the payment on the house.

I refinanced because I wanted a lower monthly payment. Nationstar's mortgage professionals were friendly and were able to answer my questions. We did good with the lady who came out.

They were an excellent company to work with. Stress free and enjoyed working with Rhett and Lekeshia. Both were very pleasant and stayed on top of everything. My refi was completed in about 2 weeks. I have given them as a reference to my niece.

This refinancing was the most expeditious and seamless process I have experienced. Both Kim ** and Ester ** were very professional. Whenever I call them for questions, they were always fast in providing me with answers. Kim was recommended by a co-worker and was I happy she did that.

Victor ** was able to reference me when I didn't think possible. Thank you so much. Very nice and easy to work with. A+.

Nationstar took over the mortgage that I had previous in our loans. When I wanted to refinance, they sent me the paperwork for it. I then checked into it and it worked out very well. It was one of the easiest loans I've ever done in my life - I applied for the refinance and two weeks later it was done. I wasn’t expecting that it was going to be incredibly fast. They quoted me some dates and they beat the dates by a long shot. My mortgage payment has now gone down, and it has been set up for auto-payment so it’s a very simple process.

Caitlin ** done a good job getting me the information that I needed to get her to drop my interest rate and years off my mortgage. Very satisfied with the way everyone involved was helpful.

I had a reverse mortgage with Nationstar so I wanted to refinance and get a 30-year. Their mortgage professionals were very good, but once we're done I felt they didn't want to help me with my questions because it wasn't their job anymore.

I have had an extremely rewarding experience with Nationstar Mortgage and Greenlight Loans. The two gentlemen that serviced the start and finish of my loan were both helpful and informed with the process. Thank you Nationstar and Greenlight.

Nationstar held our first mortgage and a local bank held our second, and both were variable rate loans. We wanted to consolidate both loans into a single mortgage with a fixed rate. I talked with three other mortgage origination firms before talking with Jack ** at Greenlight Loans, which is Nationstar's loan division. Jack was very easy to deal with and very responsive and came up with a very competitive offer that had the plus of placing the loan with Nationstar, who also held our escrows and I knew was a responsive lender. Working with Jack was Jake ** who helped us gather the documentation needed and coordinated the closing. In all it was a very satisfying experience and I strongly recommend you talk with Jack at Greenlight if you are interested in refinancing.

Adam ** was very diligent on my behalf. I would recommend him to anyone. I think the underwriters were a little fanatical considering I already had a mortgage with Nationstar and it was a refi. My information has not changed.

I started inquiring about refinancing for convenience and the guidance I received from Nationstar reps is good. I would recommend them to a friend.

I found out about Nationstar when they took over the mortgage that I used to have. They were very good during my refi with them. They led me to the right direction and I've had lower mortgage payment since.

Good hard work. Thanks.

We were trying to refinance our house and we started a process with another "mickey mouse" company in January 2015. Our friend who is the owner of this broker told us that because of all our debts they could find only one company to give us the loan. And for our despair they started being so picky that they were asking for documents every freaking month. The beginning of July our friend called us to go to her office (almost 30 miles away) and told us that we would sign that loan on the following week and that we needed to cancel ALL our credit cards because our debt ratio was TOO HIGH. Then we talked with other friends and they told us that they NEVER heard about it before in their lives.

Nationstar treated me so poorly that I will now go out of my way to keep people from experiencing the terrible lack of customer support. Nationstar lost 3 months of certified payments sent to them. I even had signatures of receiving the certified mail of Nationstar employees and my payments were still "lost". I was forced to take off time from work many times in this three month period to resend certified mail as well spend additional overnight & certified mail fees. Also had to pay late fees even though I had signatures of Nationstar employees who had received and not applied my payments. I had to report Nationstar to the Consumer Financial Protection Bureau in order to get a response from Nationstar employees to resolve the terrible cycle of payment issues they created.

I have really appreciate the good work Nationstar has done with my loan and also the help that Caitlin ** and the team has helped me with trying to refinance my loan. They have been nice and easy to work with. Thanks.

Been trying to get them to work with us since January 2015 to get caught up on our mortgage payments. But it is a no go. They will not accept anything but the entire past due in full and we just cannot pay that right now. Due to a medical situation we had to use some of the funds to pay medical bills but this does not matter to them. Trying to avoid being homeless but they always find away to make themselves look like they are doing something.

I had a pleasant experience with Nationstar. I enjoyed working with Bret and Laquisha very much and I have given them a referral.

I wanted to say thank you to Nationstar and Greenlight for handling the refinance of my home. From start to finish, it was by far the most pleasant experience ever. It started with Andy **, who gathered all my information and made everything seem seamless. Kim ** (no relation) was my closing coordinator, and was efficient and fast, as was Andy. I would recommend Nationstar and Greenlight to anyone interested in a fair refinance, and also ask for Andy and Kim as your personal loan associates. You won't regret it.

I recently refinanced my home mortgage with Nationstar. I cannot stress enough how professional Philippe ** (Mortgage Professional) and Dede ** (Closing Coordinator) were throughout the entire process. They explained things clearly and in a professional manner. They were great to work with and provided great customer service. I will be recommending them to my friends and colleagues that are looking to refinance or buy a new home. Cheers!!

Michael ** & Kelly ** handled the refinance of our home with professionalism. They responded to our questions quickly & efficiently. They were both very courteous. They made the process easy.

I would like to thank our Mortgage Professional: Mr. Daymond ** and Closing Coordinator: Ms. Lisa ** for their superb professional handling of our home re-finance. From my first conversation on July 7th 2015 with Mr. ** to my last with Ms. ** on August 12 2015. We have closed and funded. Well done. Thank you.

Excellent experience from beginning to end. Our loan officer and closing specialist were professional and went above and beyond for us throughout the entire refinance process, which took about a month to close. Their follow-ups, response times and accessibility were always top notch. Very happy with the service we received as well as the end result - a great rate and new 15 year mortgage that will save us thousands of dollars in interest. Strongly recommend.

BoA sold my mortgage to Nationstar. I started paying and I've had all good relation with them - never any trouble. Two months ago, they sent me a letter in the mail stating that I was eligible for refinancing. I appreciate them sending that letter because I tried to get mortgage refinancing and my house was always upside down too far for anybody to refinance. Last week, everything was finalized and now I'm just waiting to pay for the first month. Nationstar worked with me really well and it was a good experience. They might have been able to sharpen their pencil a little more but they saved me money and got me out of that interest rate that was continuously going up. They got me at the interest rate now which I’m happy, and it’s for the life of the loan.

Since June-2014 I have been trying to assume this debt. I have filed 2 complaints with the CFPB and sent more required documents and they got in 2-15 but claim 3-15. Well 8-11-15 and nowhere. I have proof of all papers. They gave Freedom Mortgage my number and they told me one thing but now changed their story.

Thanks to Victor ** for making the refinance process a walk in the park. His professionalism and attention to detail made the whole process painless and stress free.

I was assisted by Nikki ** and Christopher **. Both were easy to work with. Each fully and clearly explained the process and what information was required. Refinance process went quickly and with ease. Thank you.

I like that everything was quick, smooth and easy with Nationstar. They are great, and I would recommend them.

I was able to lower my loan by half a percent and close in quick time. This was one of the smoothest refis I have ever had. I would highly recommend!

We have had a loan with Nationstar for nearly 10 years and had recurrent problems and we are not alone! They keep adding "additional products" claiming they don't know how they got on our loan, can't remove them and it happens over and over! THERE IS A FACEBOOK page for Nationstar Victims, there is a complaint forum. We are going to our Attorney General. This company should be shut down for good!

Website problems and offshore customer service that don't speak English. Charging a fee within grace period for website not working.

Nationstar is great. When I was refinancing, however, they were not very quick in responding to emails as it took them days to respond. Other than that, I have had no other problems.

I can't seem to get the same answer twice and nothing seems to be going smoothly. We refinanced and I never logged into the old account to see how things were managed. Now that we have a new loan I have no access to the old loan. I'm still waiting on papers from the old loan. I called to follow up on a problem only to find out the problem was never reported and the person I spoke to never put notes on my account. When I went to log on online, I got really good service for the new account. Sure wish I had the same service on the old account. I'm hoping the new loan will be better than the old loan. The refinance has made a mess out of the whole thing.

They were quick and professional, so it was a good experience. Nationstar is fine, and I would recommend them.

I was very happy with Paul ** helping me get refinanced. He was prompt, very polite, and very helpful.

Victor ** was a pleasure to work with and I would highly recommend him in the future.

Nationstar was excellent. The agents that helped me did very well and I would recommend them.

My wife and I were looking to refinance our loan with Nationstar. Mr. Victor ** was the person who took care of us 100%. Thank you for all your hard work!

I have yet to receive the final documents although my loan closed 6/25/2015. As for your people who handled my application and loan processing, I have nothing but praise for all their hard work and perseverance that enabled my loan to close.

I'm very pleased with my refinancing with Nationstar. Everything went great.

Greenlight was fair, honest and delivered information accurately and on time. Customer service was excellent too.

My loan was transferred to Nationstar. I wanted to get rid of the FHA home loan and go to a conventional loan, and the guidance I got when refinancing with them was really good.

Nationstar bought my loan and I finally decided to refinance with them. I dropped about 10 years off of my term and I only pay $100 more a month.

Everything was done timely and taken care of just fine, I'm satisfied with everything. I've never had any problems with Nationstar.

David made the refinancing experience real easy. He was very personable, patient, and likeable. He walk me through step-by-step. I would like to thank David for the great customer service he provided.

Nationstar and its Indiana attorneys dragged my ex-wife through the foreclosure process for 4+ years and never modified her loan nor gave her a formal reason for denial. They failed to follow the HAMP guidelines and took her home of 28 yrs.

Victor was very helpful with our refinance. He didn't rush. Explained everything clearly. Answered all my questions.

I was with Nationstar prior to my refinancing with them. Due interest rate reasons, we decided to refinance with them too. Their mortgage professional were really good, they answered my questions and told me everything. I felt pretty good about it.

Victor ** was outstanding. Very professional and pleasant to work with. The process could not have been easier.

Great Experience. Simple process. Associates responsive and professional.

We refinanced with Nationstar because of the new rate. The people there were very nice, and things went very well. Since refinancing, the monthly payment went down, the rate went down and it's a beautiful thing. Years ago, however, they put an "i" in my name on some documents - the lenders did it wrong in our mortgage and screwed up. Nevertheless, I would still recommend them.

Excellent customer service, they respond right away. My first refinancing and Jay ** answered all my question and helped me with the process. Dede ** was amazing. Thank you.

Over the last 23 years we have gone through the process of financing 5 homes. NEVER have we had an experience like we are having with Nationstar Mortgage/Greenlight Loans with the refinance of our current home. Let me begin by saying they solicited our business. We did not seek them out. Our process began last spring. Our first closing coordinator left the company after our refinance began. No one contacted us to let us know this person left. My husband's attempts to contact the closing coordinator simply went unanswered. When we finally realized our original closing coordinator was no longer there we were assigned another one. Each month we were told we would be closing but something would happen to change that.

The refinance process went more smoothly than most and we are very satisfied. The two young men we worked with were very polite and knowledgeable. They were quick and didn't waste our time with unnecessary issues.

I'm retired and on a fixed income so I wanted to refinance our old mortgage to lower the payment. Prior to this, I have had zero luck. I kept getting calls and all these emails. I talked to them and said, "Truthfully, I've been called and contacted by several people." In fact, one guy worked up the payments but he never called back. I tried calling and nothing. So on the last phone call, I said "Stop calling my home. Please stop." because we don't answer our home phone unless they leave a message. After several attempts, I finally got somebody that was willing to work with me who was very gracious and attentive to everything.The process worked wonderfully and I am happy with my refinance. It's only been a month and I’m putting away the savings from the refinance to do some repairs on the home so overall, I'm satisfied.

I've filled out 2 or 3 reviews about my recent experience with you guys. The refi process was frustrating, took too long, I received erroneous information numerous times and it's impossible to get a hold of anybody. I would not recommend your company based on my experience.

I'm very happy for the process of having a new mortgage. My appreciation to Mrs. Caitlin ** for her help in this process. Answer all my questions and see my need, very good job. Thank you.

We had an excellent experience overall refinancing our residential mortgage. Carlo ** served as the Nationstar representative. He was polite, responsive and did not hound us. In addition, the notary who met with us to sign documents at our home (I regret that I cannot recall her name) did an excellent job. She explained things extremely well and was very polite.

I just closed on the Harp Loan this week, with the help of Victor ** who made it an easy, pleasant experience. I would recommend your company and Victor highly.

My process with my refinance was a very good one. My loan officer made the process simple and easy. I would recommend them to another person looking to refi.

Best rates, online ease, accuracy, and correspondence with Jeff ** and Jennifer **! We are grateful for their professionalism, trustworthiness, timeliness, and outstanding, personable service provided towards our home refinancing. Thank you Jennifer & Jeff. Please thank them again for us. Will highly recommend!

I am writing about the great experience I have had refinancing my mortgage this past April via Greenlight with the invaluable help and guidance of Paul ** and Marguerite **, a wonderful team that put their best interest in helping me. I was very impressed by their honesty, integrity and professionalism, the accuracy and thoroughness all of our communications and their ability to effectively explain me complex topics.

From day one I was lied to by Zakir **. I was clearly told no closing cost, yet had to pay $430.00 plus dollars at closing. It took three different closings before the title company had the correct paper work. At the last closing I was told I needed to give them a check for over 5,000.00 dollars. I am still waiting for the first check to be returned with interest. It took over three months to complete this process. I signed up for Nationstar's Equity Accelerator only to have them take $462.10 out of my checking account 15 days early. WTH is your problem??

The people that worked with me were the most professional and knowledgeable employees that I have worked with in a very long time. I would surely recommend Nationstar Mortgage to my family and friends .

My experience with Nationstar has been so far good and I enjoyed their service since there was no complication. Everything they said came through with no delay so I'm happy. Their service was good. They were very polite, helpful and if I have any question, I am more than welcome to call them and they will answer any question. They were awesome so I'd recommend them to a friend.

Mr. ** was instrumental in help my mother complete all required documents for her refinance. He went above and beyond to keep the channels of communications open when Miss ** did not understand a process. Mr. ** would have a phone conference with my mother and I to explain in detail what was being processed every step of the way. His professional reduce in miscommunication and stress that my mother could have experienced as a result of not understanding her refinance options. It was a pleasure working with Mr. ** because we had the feeling that he truly cared about his clients well being and overall opinion of his company. Mr. ** job was well done. Thank you.

Very helpful and friendly service to refinance our house. Everything went just as was told right down to day of settlement. Thank you.

Ms. ** has been a great asset to myself and my spouse in helping us decide what kind of loan we would need to enable us to pay off high percentage credit cards and also extra funds to make home improvements. She made me personally feel special and that she was going to be there for me at all times during this. You have a great employee!

I was trying to lower my interest rate so I decided to refinance. We did it with Nationstar and everything was good.