Mr. Cooper Reviews

The mortgage professional at Nationstar was very efficient and fast. We just received the final settlement statement yesterday and went over it. It was right on with what they had given me initially on the settlement statement. So everything went great. We're happy.

When I decided to refinance my home I figured that it would be a long and lengthy process, but I was mistaken. I called Nationstar and spoke with Quynh ** and Ton ** who was very informative, explained in detail my options and answered all questions. They both followed up on a weekly basis throughout the process. The electronic signature process save a lot of time and was seamless. I would recommend anyone who are considering to refinance to ask by name Quynh and Tony or AKA TQ connection. They make an awesome team. Thank you both for an awesome experience.

During the refinancing, there was some confusion, mostly pertaining to the closing. I got a call saying the closing was going to happen at a given time but it didn't happen. I got a call back saying they can't do it that day and they can on a given day. That that never happened, too. However, I was pleased overall because I've gone down this refinancing road before and I always got to a point where what I was originally told wasn't going to be the case. I was a little skeptical when the young lady who dealt with me first informed me that it wasn't Nationstar who did it and they meant everything this time. And it was true. There wasn't any issue with the process other than the very end. I would recommend Nationstar to a friend.

I went through the Make-My-Home-Affordable through SunTrust and they sold my mortgage to Nationstar. Toward the end of that home program, I wanted to lock in the rate so I stayed with Nationstar and refinanced with them. The benefit of refinancing loan with them is that I have a fixed rate now - locked in at a rate where it was acceptable and it was less than my next year's rate. Before, it was the whole program, a 5-year fixed rate but every year it goes up a percentage. Nationstar professionals were great. The gentleman on the phone was knowledgeable, answered all my questions. He started the whole process for me and everything went quickly and smoothly. I'd recommend them to others.

1st go-round, I would rated a score of 1 star. But thanks to N. ** and K. C. **. They did in 3 weeks what Ms. Small man and Ms. ** could not do in almost 5 months. Thank you Ms. ** and Mr. **.

I've always had good luck with them. I was hoping I'd get a little bit better interest rate but I didn't. And afterwards I saw where other places had a lot better rates. But it was already too late, I had already signed. I'm not disappointed at all except for the interest rate. They were good to me on the phone, cooperative, and I didn’t have any problems with them.

I'm a realtor for 30 years and would definitely recommend Nationstar. I had an excellent experience with them. They were extremely efficient, professional, knowledgeable and answered every question that I have. I also liked the loan officer who put the package together. He was on top of everything and excellent. The two people that I talked to were also good but I spent more time with this officer.

Refinancing with Nationstar was a smooth transaction. The mortgage professionals were all good. I did an escrow and they knocked seven or eight years off the note. I would definitely recommend them.

Nationstar took over my loan and I started getting multiple emails about refinancing opportunities, so I went with them. Their mortgage professionals were great and I had very good guidance when discussing about my refinancing options. My monthly payment was reduced about $150 since I refinanced, but the only issue was that I thought my mortgage rate would have been a little lower since I have excellent credit, but I was slightly underwater on my home value to what I owed. Other than that, I’m happy with my experience.

I’m very pleased with the Nationstar professionals during my refinancing. Anytime I have to email or call them, they answer me. They also kept me informed all the way. They did an excellent job and I was very comfortable with everything. We started to make a new house payment, which is less, so I was pleased with that. I'd recommend Nationstar.

We had our mortgage refinanced through Nationstar. Their mortgage professionals were very helpful and nice to work with. The guidance I received from them was very professional. We would definitely recommend them.

The Nationstar team was very professional, on top of stuff, very quick in getting things done and they were fantastic during my refinancing. It was a very painless exercise because it's been one of the things that stopped me from doing the paperwork and everything involved. The folks that were doing it at Nationstar did a great job in making it as easy as possible.

It was a good experience refinancing through Nationstar. It was fast and efficient.

Mimi and Marcus has helped us refinance our loan. It was a complicated closing as I was physically out of the country, which required a bunch of trips to the US embassy - one of which I was very happy to do, as the end result was savings in our mortgage. Hard not to recommend - as difficult or arduous the process is the ultimate end game is savings.

I didn't know who they were until I found out they've been reporting bad fraudulent information on my credit file for 3 years. They say I have a mortgage through them in which I don't, due to me renting for 3.5 years now. I've repeatedly told them to correct this to no avail. I guess I have to contact the BBB and Attorney General to get this resolved. BEWARE OF THIS COMPANY.

Nationstar has been my mortgage company for eight years. They previously sent me a few things in the mail that I didn't act on and so when it came time to refinance, I reached out to them. The whole process went very smoothly. The people I dealt with were professional, very helpful and responsive to my questions. They acted really quickly. We were able to do it over a shorter period and knocked figures off my mortgage as well. It's been a positive experience with Nationstar.

What an awful lender! They bought my home 8 year old loan and everything has been messed up since. For the last 4 months they have called me with issues and each and every time the issue is even more messed up afterward. I would never do business with this organization and would get a different loan if it would be eventually bought by this inept company.

I had a great experience with Nationstar and would recommend them.

We refinanced our mortgage through Nationstar. Everything was very professional and they refinanced me in seconds. Also, everybody was fantastic.

All went great with them.

I went through some program that Nationstar had when I financed my home through them. It went down to 2% for 5 years and then they raised it to 3%. But then my wife said it’s going to be raised up to 8%. So I refinanced it again with them to 4% and they won’t change it till the end of the loan. My wife did all the talking with them and took care of it. I pay the bills. I haven’t had a problem with them and they’ve been good service. They take money out just like I tell them. Overall, I’m happy with Nationstar. They have good customer service.

I had a home loan with Nationstar Mortgage prior and refinanced with them as I had an adjustable rate. They were able to reduce it to a 15-year mortgage. The people there were very good.

Nationstar’s mortgage professionals were wonderful. Any question I asked was answered immediately, and everything was resolved very quickly. The whole process was extremely fair, and expedited incredibly quickly too.

I was happy with all but lack of contact toward the end.

The discussion with Nationstar's mortgage professionals on refinancing went well. I saved a few dollars after refinancing my loan with them. I am satisfied with my experience with them.

We've no complaints with Nationstar. Everything went well with them. They were quick and they've taken care of us. On the whole we're pleased with the percentages we got as well as the payments.

Nationstar Mortgage lowered my payment. They've always been good. Everything always worked out that's why I refinanced the same mortgage. I would recommend them.

It would be beneficial to reduce the interest rate and cut the time on the mortgage so I decided to inquire about refinancing my old mortgage. The first gentleman that I spoke with at Nationstar Mortgage was very helpful, informative and did a great job. He was the person that we secured the loan through and he represented Nationstar well. He made me feel very comfortable and was listening to what I had to say especially when discussing my refinancing options. Hopefully, refinancing will cut the mortgage about 7 years or more and the PMI out because we really did not need that. Overall, it was a lot easier than I had anticipated. The company was very nice to deal with. I would recommend them to anyone. I even talked to my other friends about it because they need to refinance their home loan.

No issues except for dealing with a dingbat named Phoebe when doing my refi.

Nationstar Mortgage bought my mortgage from Cenlar. During my re-financing, Justin took my initial call and sounded good to work with. However, the other officers were awful. When my loan went in, the guy processing it was rude. My loan went into a suspended queue, until August. During that time, nobody bothered to call me so I called Justin and the gentleman that was helping me, which he never returned my call. Justin did and said, "I'm sorry it was in the queue. Let me see if I could push it through."

Adrian ** and Esther ** great team work! Thank you for your expertise and competence. Prompt refinancing.

While in the process of refinancing, agents were prompt in returning calls and emails. Once refinancing was complete, horrible responses to questions. Still haven't received an email back. Very Sad!!!

Refinance was done via phone and e-mail. Went very smoothly.

The interest on my old mortgage was supposed to go, so I decided to inquire about refinancing with Nationstar. Their reps were very good. The loan officer was very excellent, and explained to me all the details. Overall, I had a good experience and they were able to lower my monthly payment.

Our interactions with Nationstar's mortgage professionals were fine. But our first experience wasn't good because the young lady said the refinancing was going to be a quick process being that they already have all our information. She said that we didn't need any papers but suddenly she was asking us to submit several documents. And I said to her that that was the reason why I was refinancing at that time. Being a school teacher, I didn't have time to go look for all those documents, we're closing the school year. That was my only concern when doing the refi. So that didn't work out well.

Refinancing my loan could not have gone any smoother. Thanks to Jay ** and Van ** for making that happen. My loan closed in less than a month.

Recently my home sustained hail damage. As the insurance check was of a large amount I was required to get it endorsed by N.S. I called the customer service line where a women stated to mail it to an address in Dallas TX. I did so on the 14th of September. I called on the 20th to check the status of the check and was directed to the Insurance Claims department, which I was not aware there was such a thing. I was connected with Tammy ** who explained that I had mailed the check to the wrong department and that this was a common occurrence because the customer service department was misinformed. Tammy added a tracking # and kept an eye out of the check.

A previous company sold my loan to Nationstar. Then after due to circumstances I had to apply for a mod. At first they told me I wasn't able to... prices of homes were going down. I had a change in my household and starting falling behind. I started to call my loan adviser for months - he never ever called me back... then I found out I had a new loan adviser. Started calling again - it took me a while to get her. I was treated very poorly by some of the agents.

I bought a home in Jan. 2015. As of Sept 2015 Nationstar has failed to release the lien of the former owners. They admit to receiving the wired funds but have not released the lien. Multiple phone calls from the new Mortgage company, the past owner and myself have been a waste of effort. Nationstar always promises to get it mailed to the courthouse. It has been 8 months, by law they had 30 days. Can anyone help??

Nationstar took over our loan and offered us a better program. It was better than what we had. The process was fast and smooth, no real issues. We just emailed back and forth. Our loan officer, Sam, did a pretty good job of taking care of us. We now have lower mortgage and got to skip a month's payment. It was a good experience.

Kim ** and Rachael ** are the best loan officers I have worked with. They provided excellent services and very helpful to make my loan done quickly. Thank you for a job well done.

Refinancing with Nationstar was a long drawn out process that just kept going on and on. The timing and communication back and forth wasn’t good. I didn’t think it would take more than a month or two, and it took almost 6 months. Part of that was my fault too because there was a lien on my property that I didn’t know about, so that slowed things down. The judgement for the lien was paid off completely a long time ago, but trying to get in contact with the judgement holder to get the lien released was a problem and I ended up having an attorney to do that. Eventually, Nationstar just dropped the application because I wasn’t getting any place with getting the lien cleared off. When I finally got the lien cleared off, I called Nationstar back and within 3 weeks it was done ‘cause they had all the documentation.

After signing and closing we continued to get calls that we need to sign paper - additional paperwork because they had made mistakes during closing. We were told if we did not sign the paperwork to change loan amount, closing cost dues that the loan would be cancelled. Nationstar is a very dishonest company that misled us and even threatened to cancel our loan if we did not sign the paperwork that they wanted to change (money back, closing cost and loan amount) at anytime even after our closing. I will be refinancing again so that I will not have to deal with this company again.

We have been with NATIONSTAR for several years. Our mortgage was sold to them and we have also refinanced. You can actually talk to a live person if you put needed info. Such a great company!

The reps from Nationstar were very nice and polite, but they got some things wrong like my email and the spelling of my legal name. I don’t know how many times I spelled my name out to the rep but when we came down to signing the papers with the notary, my name was still misspelled. Since refinancing my mortgage with Nationstar, we got our house down to a 15-year note with lower interest rate.

The whole experience was quick, easy, pleasant and professional. I would refinance with Nationstar again in a heartbeat.

Representatives are helpful and good.

After Bank of America sold our loan to Nationstar we decided it was time to refinance. The process was quick, easy and painless!

I previously had Nationstar as my mortgage carrier. They got a lower interest rate so I recently refinanced with them and it went okay. It was very simple. They were straightforward as I am. I'm happy with them.

I had a very good experience with the 2 individuals that handled my loan application to refinance our home. I completed the application online, if I had any questions I called Mr. ** and he would explain in detail so that I could understand. My experience during the entire process was very rewarding and a pleasure to know that Nationstar employs such individuals that are willing, able, courteous, professionals, to help individuals like me in refinancing matters. Thank you for all your assistance.

Very pleased. Professional and competent experience.

We recently refinanced our home which was the first time we had ever done this. Nikki ** and Aaron ** were our contacts. All our questions were answered in a timely manner. They went over and above helping us to acquire this loan. We appreciate all their hard work and we are so very pleased. I would recommend them and Nationstar to friends and family.

It's the second time I refinanced with Nationstar and I'm very pleased. The first time is because I thought I'd be able to refinance. But this most recent one was because I got letters from them saying that I could refinance and save money. I like the fact that so much of this is done so easily through e-mail and phone calls. Everybody was very professional and they got back to me very quickly. This last time, when I had a question, Sue gets back to me right away. When they originally told me how much I would be getting back from my first mortgage, they didn't have it quite right. So I said, "I think it's a little bit more", and they looked into it and got right back to me. It's very efficient and prompt.

Thank you for the help on the refinance on my mortgage. It was of great help.

Your phone service is annoying and not prepared to deal with the customer service needed by customers. Need to have a live person answering the phone here in the USA not in the Philippines. Service is horrible.

It seemed to take too long to close deal.

I just refinanced my house with Nationstar Mortgage. They were very professional, supportive and easy to work with. Kept me informed at all times. Made the closing process very easy by having an agent come to our home. I highly recommend them.

My experience with both the Mortgage and Refinancing Department have been excellent. I couldn't be happier! Thank you!

The overall process wasn't bad. Escrow was not set up on the new loan and it should have been. Had to set this up myself when I was led to believe it was going to be set up. VERY FRUSTRATING! You need to fix this problem on refis!!!

From my initial contact through closing, the Nationwide/Greenlight representatives were helpful, responsive and knowledgeable. The process was relatively smooth, the only hangup being a couple of incorrect notations on the appraisal report. Those were quickly corrected through efforts of our closing rep, Steve **. I would recommend.

I'd recommend Nationstar. It was a very quick and easy process to refinance with them. We got good guidance, too. Since refinancing with Nationstar, I got a lower payment and lower interest rate.

Processor got a lot of information incorrect prior to closing. Notary had to come to my home 2 times because the paperwork was incorrect, did not add in my city taxes?? Processor also said that he would call me after the second visit to close to see how I made out. That was August 12th 2015, still waiting for that call. It is very hard to have any trust in Nationstar when your employees cannot be trusted with my mortgage, my finances, which is VERY personal.

Only problem I had was associates and/or employees assuming changes to documents that was not agreed to by me on more than one occasion. Felt like the Bait and Switch routine. I stated it to the people who was dealing with my case. I know I angered them, it was evident. All I can say is do as you say you're going to do and all will go as planned.

I have two mortgages with Nationstar for a long time. I received a letter asking me if I can call so I can get a good deal for the refinance. So I called and they gave me a good deal. The rate is lower and the fee is not very high. The person I worked with was very clear, professional and understanding. He gave me options to choose from and explained very well. Excellent experience with Nationstar.

Once you can get through the initial process of getting your loan started, the loan processing people were excellent.

Very easy process. Helped every step of way on computer. Answered all questions. Very person-oriented. Called when stated they would. Made it easy for someone who was somewhat nervous about doing it over the computer. The closing attorney was very nice and easy to work with. Thank you for all the help and getting refinanced.

I got a letter so I called the number and got information from Nationstar and asked questions, and they had all the right answers so I went ahead and refinanced with them. I had everything written down and every time I tried to follow through, there was a glitch and I was not happy with what I was getting so I would track it down. The third time I tried it, I was satisfied with what was said that we were going to be doing this time because I'm not sure what kind of program was out there. They were helping me and my daughter in lowering the payment and interest rate. They had a person come up the house and do a notary.

We refinanced our existing loan with Nationstar. Interactions with the loan officer were fantastic. He ran several scenarios and helped us make the best decision. The closing officer was unorganized, and I had to contact her to keep the loan moving.

They helped us modify when times were tough and re-finance as things got better. Online support and process of refi with Greenlight loans was simple and professional. We would recommend both for mortgage and loans. Both have been available on the phone and online with very good client service.

We were hoping to get a lower rate and number of years that we would be paying on our mortgage. Nationstar had sent us a letter making an offer for a 15-year loan at a lower interest rate so I called them about it. The first person I talked to took all of the initial information and switched it to another person who handled the loan for us. They were very well-informed and explained everything to me. We were really shocked at how quickly everything got taken care of. In fact, it was just a two-week period before we were signing papers so that was very nice.

I was very pleased with the whole process of refinancing our loan. Everything went through as described, no surprises. The associates of Nationstar that I corresponded with were excellent.

I just completed my refinance with Nationstar. Lisa ** and Paul ** were great to deal with and made the process very easy and comfortable. They answered questions when I had and reached out to me when there were some items missing.

Great customer service.

I refinanced with Nationstar 30 days ago and all was fine.

Recently my wife and I refinanced our home with Nationstar Mortgage, and would like to express our sincere appreciation to a couple of key people involved with our transactions. First let us say that the entire process from our first phone call, to our closing was under 6 weeks. Our first contact was Mr. Rod ** Mortgage Professional who gathered our information, and began to move forward with our application. We were asking for additional funds, above our existing mortgage, in hopes that our equity would provide us with monies to pay off some nagging bills (credit card debt). Within hours we were told we could move forward, and the very next day an appraiser was at our home. Next, Mr. ** sent us an email introducing us to Ms. Denise **. He told us that she is a Master Loan Processor/Closing Coordinator and would be overseeing the remainder of filing, and the closing of our loan.

Both Isaac ** and Tashina ** were outstanding throughout the process. However, the underwriter assigned to my loan seemed to take perverse pleasure in continually requesting additional information after assurance was given that no other documentation would be required. It became necessary for Ms. **'s Mgr. to intervene. Had a different underwriter been assigned to my loan, I would have given a five-star rating.

I had a very good experience with Nationstar. All my questions were answered, and the agents that worked with me were very helpful, especially Rosemary **.

I'm now with Nationstar because my mortgage was sold by Countrywide to them. I wanted to lower payments on my mortgage so I inquired about refinancing. Their mortgage professionals explained things to me and took me through my refinancing options, which was especially good. And they were quick in pushing my paperwork! They told me it could take up to 45 days, and I closed in eight business days. Also, they responded to all of my comments, questions, and concerns. At times I would call and leave a voicemail and I would routinely be called back within three hours.

Very good from start to finish.

The folks at Greenlight were fabulous! All the people involved communicated with me on a weekly basis, sometimes on a daily basis. It was a great experience.

Transaction went very smoothly, once we addressed all of the questions regarding loan history, financing, etc. The representatives I worked with were very professional and helpful. I would recommend them to anyone.

The people were all very nice.

I had a wonderful experience with Greenlight Loans on my mortgage refinance. Not only did I get a fantastic rate and the years on my loan reduced for about $100 more a month than I was paying, but I will only have PMI on this loan for about 2 years. From start to finish, everyone was professional, courteous and efficient. I will recommend them every chance I get.

I recommend to purchase or refinance your mortgage with them because they stayed on my file until everything went smooth, even after having this on two different names and being in different states they still help us do the signing papers where we @ so saved us time not to running around.

Our recent refinance of our home was great. Start to finish everything was quick and easy, even the notary came to our home for the closing. Great experience.

Refinance 30 yr to 15 yr loan. Easy comfortable process.

Nationstar is my mortgage company with the condo I had. I received an email from them so I refinanced recently. I was happy with the service. Their mortgage professionals were very informative, friendly, and helpful especially John, the original representative, whom I was very impressed with. Overall, it was a very easy process and I would recommend them.

Let me preface this by saying that I've been a Realtor for seven years, so I'm more than knowledgeable about mortgages and refinancing. I also am fully aware of the normal length of time it takes to close an uncomplicated mortgage or refi. Additionally, my husband and I have personally been involved in three mortgages and three refinances. This is our odyssey with Nationstar/Greenlight Loans: Since we already had our mortgage with Nationstar, we decided to let them keep our business when we decided to refinance. At first, everything seemed fine. The Nationstar rep who secured our account, Max **, was professional and helpful. I have no complaints about him. The trouble started once our account was handed off to Greenlight Loans. The Greenlight rep that we had to deal with for over two months (that's two months for an uncomplicated refi on a house with $150,000 of equity) was dreadful.

My refinance was an easy smooth process. If I had questions and needed clarification on some documents both Shawn ** from Greenlight and Cathy ** from Nationstar were always available to answer any questions that I had. I thank them both for being there for me during this process.

From the first time I called the agent was very polite and help me and my husband with our needs. Very nice and prompt attention to our loan needs.

My closing agent was very knowledgeable, supportive and very respectable.

I supplied information, clarified a few things that came up and was done within a month. It went smoothly.

Rita ** and Jesus ** - Both were great men with which to work. Excellent communicators and knowledgeable of their craft. They made the refinancing process an enjoyable experience.

Thank you Melvin, you've been a big help refinance our house. I was pleased talking to you about refinancing and I will let my other friends know about you and Nationstar.

Feels like I've been through hell and back with Wells Fargo over the last 4 years. Finally fed up, I called Greenlight who immediately approved me for a better loan with a better rate. Such ease dealing with Ali ** & Esther **. Those two are fantastic! I can finally sleep at night, thanks to Greenlight. I couldn't recommend them enough!

The mortgage company I had before sold my mortgage to Nationstar. Before, my payment kept going up and I didn't have a fixed rate but since refinancing with Nationstar, my payment has gone down. Greenlight Loans is associated with Nationstar and the people there were very helpful and professional. They got my paperwork and everything done in three weeks. The only thing is, I think it cost somewhat more than what I was originally quoted. I questioned it and they said it was because of the interest and some other factors. Overall, it was excellent service and pretty much an excellent experience.

A very big thank you to Nikki ** and Kevin **, both made our refinance as easy as it could possibly be!

We were able to buy off a second loan and we wanted to get out of a 10-year into a 30-year fixed. So, I was gonna start at the place where I already had a mortgage through, which was Nationstar Mortgage. It was very simple and there wasn't a whole lot of leeway and the rate was competitive to the market and our credit. So, it was an easy choice and had really no issues with them. Also, it was fast and timely. I think we were less than 3 weeks from start to finish. Since refinancing with them, I've had lower payments. Their professionals were very pleasant, competent and were able to help and got things done quickly.

Handled refi professionally.

2 loan officers, Tywanna ** and Kevin ** told me over the phone a couple of days before signing my final refinance document that there is no originator charge and Tywanna told me that the first payment will be 10/1/15. On 7/28/15 when notarize person brought in document there is still originator charge of $995 on the final refinance document and the first payment is 9/1/2015. I called and spoke to Tywanna over the speaker phone in front of notarize person as I refused to sign and Tywanna MISLEAD me by telling me to go ahead sign it and she will make correction.

Great customer service. No complaints.

Pretty easily done especially since I had to do the paperwork from a distance since I was working for the summer in Wyoming.

Those who worked with me in this process were very supportive and efficient.

Smooth as silk Refi!

This company of loan has a great service, is very good, professional. All representatives easy to contact by phone and always have answer for any questions especially Edgar **, who took care about my loan process and always help me in every step. Thanks.

Wife & I were extremely pleased with the speed, ease & courtesy of the service we received. It's by far the best we've received from several home finance companies over the decades. Our primary contact showed a real personal interest in making the entire transaction as comfortable as possible.

The person did a decent job, was respectful and helpful. Wanted find out information which she did not readily know. Good experience overall.

I’ve been with Nationstar for the last 7 years. The mortgage professionals during my refinancing were excellent. Both of them emailed me right then and there everything I needed, and I emailed them right back. Any questions I had, I can email them and then I have my response within 30 minutes or less. Both of them were very good. Also, Ms. Angel was on point. She gave me all of the facts and she also gave me options as well. She let me choose the best option for myself and my financial situation. The refinance definitely saved me some funds. I had lower monthly payment and a lower interest rate. I'd recommend Nationstar. They're awesome - great customer service, professionalism and quick responses.

We had an excellent experience on our refinance. We couldn't be more pleased.

My refinance went very smoothly. Mike ** and Nikki ** were very helpful and patient. I would recommend Greenlight loans.

Nationstar made refinancing very easy. As a matter of fact, I thought it was a scam to start with because it was too easy. If I had known it would've been that easy, I would have done it months ago. We were looking at the interest rates and the term and the length of the term. We wanted to go from a 30-year to a 15-year and we were able to get that. They were helpful and I would recommend them.

My refinance with Nationstar was truly a satisfying experience. Both Denise ** and Eric ** took great pains to make sure I got the best program possible. They returned my phone calls promptly and treated me like a valued customer. Thank you so very much Denise and Eric for your kindness and professionalism.

The representative is very knowledgeable. You help me out solve the problems. It was great.

I had a Nationstar Mortgage already. They called me proactively to let me know that I was eligible to get a better rate. The staff was very responsive and helpful, and I could always speak directly with the SAME live people so I didn't have to keep explaining myself to new people. Everything was handled online or over the phone. The only reason I didn't give 5 stars is that I kept getting calls from other Nationstar employees telling me my current mortgage payments were overdue. One side of the company didn't know what the other side of the company was doing, and vice versa. Still, a very good experience.

I'm satisfied with my experience with Nationstar. They took their time explaining things to me. My only complaint is they were not very communicative between submitting my documents for refinancing and the actual closing date. When I contacted Nationstar regarding the closing date, I was told not to contact them and they would contact me when they were ready to set a closing date. I found this offensive.

Everything with Nationstar was automated, I could do everything electronically, and the closer came to my house. The service was very convenient and accessible. I liked that. They made it really easy for me to conduct business with them from wherever was convenient for me. I didn't have to leave work and I got to do everything at my office and home. I had a great experience with them.

All in all it was a quick and easy experience. The people were all very professional to work with.

I have paid my mortgage on time and in full since the day I started with this company. First, they took a check I sent for my Escrow account and deposited it to my mortgage, then tried to charge me interest. It took me 3 months of calls, emails and faxes, on my time, to get the situation rectified. I pulled up my credit report and found a late pay for January 2015. I called Nationstar and they said they took my mortgage payment and applied about $100.00 of it elsewhere (I don't know where or why), and then internally considered the remainder to be insufficient to pay the mortgage. But, they kept the money I sent and never notified me of this. My bank statements show the credits to my account of the full amount.

I was very pleased with the service and assistance I received in the refinancing process. It was rather painless, even with someone with very little experience in this area. The assistance of Mr. ** and Mr. Geo ** was invaluable. They were extremely knowledgeable and patient, taking time to make sure I understood everything. Thank you for saving us several years of mortgage payments.

I have been with Nationstar Mortgage about 14 years and during my years experience hasn't been the best, with communication to customer service. On my credit report Nationstar filed me as foreclosed, which was not true. I had filed bankruptcy in 2010 but affirmed the mortgage. Filing bankruptcy appeared to cause a breakdown every time I needed to talk to someone. I was able to get my loan modified. As doing so, each time I called I was directed to the bankruptcy dept. As being on the modified program I never missed a payment but each payment was never reported to the credit bureau and my credit scores never increased and each time I would call concerning this problem I was told it would be corrected. Not so!!

Nationstar was amazing in processing of our refinance. They were fast with e-mail responses, fast with the loan processing and simply the most pleasurable people to work with. I would definitely recommend Nationstar Mortgage.

The process of my refinance went very smoothly, thanks to the great people I worked with at Nationstar. They were very helpful and attentive. I have absolutely no complaints.

Two employees of Nationstar helped me through my refinancing. Both of these employees were helpful in every way. Both were alway respectful and nonjudgmental. Their guidance helped me save my home by lowering my interest from 7% to 4.25%, saving me hundreds of dollars each month. Congratulations to Nationstar for employing people with great personable skills. I will recommend Nationstar to anyone buying or refinancing a home. Thanks for keeping my American Dream alive.

Marcus ** and Kathy ** were a GREAT team! I stayed well informed and all follow ups were timely.

I wanted to settle my mortgage before I retired and apparently, I've got an attractive deal with Nationstar. It seemed like the right time with the rates low and I was able to get the right price. I am also paying the same amount for 15 years as compared to the 20 years left on my mortgage. Apart from that, Nationstar people were all great. The closing agent I dealt with was fantastic and he explained everything to me - it's the best closing I've ever had. So overall, everything went smoothly with Nationstar and I'd definitely recommend them.

Jason ** & Karlous ** were wonderful. Thank you for the professional help.

Never had a problem, just recently remortgaged, now you sold it to Freddie Mac. Just got the notice today, unhappy about that. Otherwise Nationstar was good.

The process of refinancing through Greenlight seemed smooth. However, when my insurance company billed Nationstar in July, payment was not received in a timely manner. In early September I was alerted by my insurance company that they had not received payment and the policy would be cancelled. This set off a series of time consuming phones calls to Nationstar and insurance company. My insurance was cancelled due to non-payment. Although it was eventually reinstated, there were additional calls and actions required to my second mortgage as well to prevent mandatory fee increases. This mishap from Nationstar has left me extremely disappointed in their company.

I spoke with Brandon ** and Kelly ** during the refinancing process from beginning to final closing. They were two of the nicest and helpful persons that I have had the pleasure of working with. I am very satisfied and happy with the ease of Nationstar's assistance and the Professionalism and assistance when I needed help. Thank You.

Everything went very smooth & fast. Notary came to house. She arrange time to meet my needs, when she came all papers were ready, before you know it we were done. I would do it all over again but only with Nationstar.

I recently refinanced my Condo and it was a very smooth transaction. Lisa ** was always available for questions and was in contact all the time. It was a very pleasant and fast experience.

Locked in rate was changed without notification.

I have never had any complaints about Nationstar when they got the loan from BofA. Service always good. Greenlight loans was easy in the beginnings because of filling out paperwork on the computer and that sped things up. My first loan didn't work out because of PMI which I didn't want and Todd figured out that with "less" money I could bring the principal down giving me a 20/80 loan and in turn cut my costs even more (about $1000). After closing the first time, a hiccup occurred because it combined the old loan figures with the new ones Todd came up with so I had to close a second time. But, everyone that I dealt with was friendly and helpful. The closers came to the house which made the refinancing even easier. Would use that same people over again.

I have never dealt with a mortgage company that treated me with kindness, understanding and patience as Greenlight and Nationstar. They answered all my questions and I was very pleased with the answers I received. All my concerns were explained to me and I will recommend them to anyone that is trying to buy a house or trying to refinance their home. Thank you Nationstar and Greenlight for all your help with my refinancing, you all are great. And most of all thank you Katie. Thank you for all your patience with me.

I had no choice but to refinance my old mortgage with Nationstar because I'm on a very limited income, and I feel a lot better because now I'm $200 less which for me, is a lot of money. I deal with a lot of people in business and the public in general and, they are not nice - but these people from Nationstar were nice and there to help you. And, it was very convenient when the lady came to my house and signed the papers. Everybody was wonderful and everything I ask them, they pull me straight up. I was really shocked because you don't get this from a company.

Nationstar refinanced my house. It was an excellent experience. The Nationstar employees were very professional and knowledgeable. The whole process went smoothly and they kept me in the loop all along the way. I highly recommend them.

Our experience with Nationstar was really good. The only problem I encountered was the duplication of electronic signing of documents... Other than this problem, we were very satisfied with our experience. Everyone we dealt with was helpful and polite.

Professional. Very easy to work with. Everyone seems to take the time on explaining details.

Everything went really well and smoothly on my refi with Nationstar. Everybody did a great job, they explained the whole process and my options to me. I'll be able to save money due to the refi. I would highly recommend anybody to use Nationstar.

I was very pleased with the efficiency in which my loan coordinator handled everything.

Representatives are knowledgeable and helpful throughout the process.

I received good service until I asked specific questions about the charges.

I kept having to deal with two people and not just one person. It was confusing at times who I should contact with questions. I also had to follow-up when I would not have a response for a couple of days. Phone calls were not returned in a timely manner. Voice mails would say they would return calls in 24 hours during the business week, but it may take 2-3 days.

My refinance via Nationstar went smoothly from start to finish. The team that assisted me provided wonderful customer service making the process painless and fast.

Happy to have been able to refinance my mortgage without any issues. Quick and easy.

Nationstar bought my mortgage and I refinanced with them as I thought it would be easier and don't have a lot of time to mess around. My goal was to lock in the rate before anything might change with interest rates. The notary they sent out was kind of rushed and not very personable but overall it was quick and easy. It will take effect October 1.

My mortgage was about to reset to a higher interest rate, they sent me a letter saying that I qualified for a refinance. I made the call, that call saved me 286 bucks a month. The process was smooth as silk, within 30 days loan was complete. My loan modification also went smoothly 5 years ago. Nationstar has been good to me. I hope they never sell my mortgage to another provider.

I must say that Rita really made me feel comfortable to begin refinancing process. He was always available to answer my questions... I had many. He was very friendly and he has good sense of humor. This was important to me because refinancing is a difficult time consuming process and Rita was very patient with me. Nice to talk to real person! Khristian certainly worked hard through the second phase of the process. Again, was easily contacted and ready to answer my many questions. Thanks to both for a relatively painless refinancing experience.

They were good to deal with.

My refinance experience was prompt, efficient and the staff were very helpful explaining the process. This was my first refinancing of a home so I had a multitude of questions. The staff were patient and quick to educate me. There were times I felt overwhelmed with the amount of legal forms but once I just focused on the bottom line pages things made more sense. Overall I was very satisfied with Nationstar and Greenlight Loans!

My loan got sold to Nationstar so I had mortgage through them and stayed with them to refinance. It was easy and the guidance I received was good. After the refi, my payment has gone down. Overall, it was a great experience with Nationstar.

We have been with Nationstar for 7 years now and have no complaints with their service. We recently just had our Mortgage refinanced and their subdivision of Greenlight Loans helped and walked us through it. I would recommend Nationstar if they want excellent customer service and fast responses!

When my loan was purchased by Nationstar, I was very worried based on some online reviews. 7 years later, I have not had any problems. I just wish there was an option for bi-monthly payments that would credit the first 1/2 upon receipt. If they allowed that, this would be a 5-star review.

I recently refinanced out mortgage loan. The folks at Nationstar could not have been more helpful! It was a pleasure to work with them.

Nationstar missed the amount that I was supposed to pay by 400 bucks. I also pointed out that my name was misspelled through the whole process. This could be a problem at some point. I was told it'd be corrected, but when the day of closing came, it was still there. Other than that, Nationstar has been very efficient. Valencia was very polite and responsive, and refinancing was very easy and fast to get done with them. Overall, I'm happy with Nationstar.

The loan officer that handled my account did not return calls in a timely manner. I called her supervisor and never received a return call from him. Tried to charge me no show closing when I was never told date of closing. Told to change my last name and never did.

My husband lost his job and I tried to work with Nationstar to help me save my home. I had a mortgage modification, which is supposed to finish this month, so I called them, asked them if they can help me out, and they were willing. So now I have a 30-year mortgage, fixed, and I'm happy that I can make my payments. Nationstar's professionals were all good to me during refinancing. Frannie was such a nice person, she helped me out and I am grateful. She walked me through everything and she told me they're going to give me some time to see if I want the option or not. She left it up to me if I wanted to go through it or not, she didn't force me into anything. They also gave me a grace period of a month to save money, and I'm happy with that. They helped me out very much, and I appreciate that. I've had Nationstar since a long time ago and so far, everything is good with them, no complaints or problems. I recommend them.

Very poor service. We did 4 mortgage refinance that were with Nationstar and all we were doing is refinancing their own loans and it took over 6 weeks to do. They were asking for significant paperwork 4 hours before closing.

Nationstar took over the original mortgage that I had. They showed a lot of interest in my refinance. I received about 5 letters of them trying to help me to lower my mortgage payment. I was well instructed on the phone. The terrific gentleman came and recompleted the signing of the closure. He showed me all the points, the dos and the don'ts, what I would have benefited from if I keep my own way of not accepting the options that he offered down the road can be, and the disadvantages and advantages. I really appreciated that. Instead of every year that my mortgage is going to go up, now it's fixed rate for the next 30 years regardless if the interest rate goes up. If it's going lower then I'd be sad but it's what I can manage at this point as a retiree. But I know that I can always pay in my principal to bring it down. I hope that they don't have to change another bank anytime soon.

Our bank sold our loan to Nationstar. When we contacted Nationstar to see about the loan and what we should pay because we never received any documents from them just the old bank that sold the loan. When we called Nationstar we were told we could not make a payment because they had none of our records or our account information yet and when they had our info there would be a package coming in the mail with all of our information on it as soon as I get all of our information that never occurred. In fact after 4 months of waiting they finally had our account information and wanted us to pay for the last 4 months all at once. Of course we did not have the money to pay it off all at once. Roxanne suggested we do remodification. 3 weeks into the modification our loan specialist was switched to Juan. We were told Roxanne no longer work there.

Nationstar purchased our loan and we refinanced with them since we wanted to lower our interest rate and payment. It went relatively well at the beginning when we talked to their mortgage professionals. But we had a problem at the end when they shorted us $120. Since the loan closed on the first of August, my wife sent our payment beforehand, on the 26th or 27th of July. She usually sends payment for the old loan before it is due. The bank received it and on the first or second, it was closed. It was faster than we thought and everything was fine.

Easy to work with. After closing, found some much lower interest rates. Will be looking to refinance soon.

I had a very good experience refinancing my home with Nationstar and Greenlight loans.

Handled in a very professional and timely manner. Follow up and data provided was most timely. Documentation was explained and assistance provided in processing the documentation as required.

My loan got sold to Nationstar Mortgage soon after I refinanced earlier this year. I just got a statement that said that $2,800 was sent on 9/1 to my county property tax office from my escrow for my 1st tax payment and I am in danger because I am now negative escrow of $2,800. Funny thing is, THEY ARE NOT SUPPOSED TO BE ESCROWING MY ACCOUNT. I called them and they told me they made a mistake (ok, fine) but it could take 6 months to get it adjusted. Really?!? It took 5 minutes to do it wrong. In the meantime, I will have an escrow readjustment (ok, remember, I don't have an escrow!) which will make my bill go up as they expect me to refund them the money. I didn't ask them to do any of this. Just take my Principal and Interest and leave taxes and insurance to me!

We tried to refinance a home with these people. We got nothing but the runaround for months! Endless requests for documentation. Endless delays. We had to nag them every single week for an update, and each time they demanded more info. It was ridiculous. And then, 4 months later, they turned us down. This was for a mortgage they already owned (they bought it from B of A). The new loan payments were less than the old ones. Didn't matter. DO NOT DO BUSINESS WITH THESE PEOPLE, YOU WILL REGRET IT.

The Nationstar people were very quick and they lowered my payments. Overall, the experience refinancing has been very good and comprehensive.

Carlo ** and Ed ** were very on purpose with assisting me every step of the way to get the refinance done. When the problem arose that I had to pay to get the rate I was quoted, and I was about to bolt. Both of them kicked in and made the necessary adjustments so that I continued with the refinance. Thank you for the great service.

Without question - this refi was absolutely the worst!! The whole process took over 2 months and was continually handed off to a new person every 2 weeks. Each had their own issues to work thru, taking more time. Then at the end, more hoops to jump thru with "conditions." Never use Nationstar Mortgage and Greenlight Loans. PAIN FROM START TO FINISH! Not that this will have any effect. They are so big, my loan doesn't matter to them. Besides... They are just too big to fail (or improve). Sound familiar?

About a year and a half ago, I attempted to do a refi and was turned down by Greenlight, which is associated with Nationstar. There was an individual that came over to do an appraisal and he was rude. But the Nationstar guy I worked with was nice. I wish I could have gotten a lower interest rate, but we ended up getting a 3.75. I was in an interest only for 10 years and now it's the principal. My original was way lower than what I ended up with 10 years ago and the county of L.A. messed up and long story short, we had to refinance. The only way we could keep this dump is by an interest only. I still owe more money than this dump is worth and I'll never own it.

Sometimes slow in getting info to me. Cost too much since my mortgage was already with Nationstar.

We had an excellent experience with everyone at Nationstar and always got our questions answered and everything was accurate and on time.

After shopping several lenders I decided to refinance my home loan with Nationstar since they were the current holder of the loan. After trying to work with them for almost 2 months to finalize the loan I now realize that decision was a mistake. The communication has been very poor. Customer service has been terrible and clarity, messaging and transparency in the underwriting and closing process horrible.

My parents were about to retire in a year so we wanted to refinance and move from an adjustable rate to a fixed one. We already have a mortgage with Nationstar and they were very good. Refinancing was very easy as there were some forms online. It all went quicker than we expected. Overall, it's a positive experience. We have a longer loan now but we do have a lower payment so that's good. The only thing I think when we got to signing the papers, there were some errors and miscalculations that had to be fixed. It wasn't a huge deal but there were at least a few forms that we had to re-sign because we have two houses. She came to our house and we didn't have to go anywhere. That was really nice and I appreciated that. It was very convenient and easy.

The only thing that I have an objection was the appraisal. I really don't think that it was necessary to take pictures inside my home. I just feel like it was an invasion of privacy. If I was selling and the home was cleared that would have been ok. Plus the fact that they found all of the low-priced homes in the area to add to the appraisal, I think they were all repossessions. John ** was really a nice person to deal with, really appreciate his help. He gets an A plus.

I have a good experience with the agents and loan processors that have dealt with for the past 3 years about. Thanks Nationstar Mortgage for your help!!

My closing check return was suppose to be 123.16 and I received a check for 5.17. I called Greenlight to inquire and no one will return my call.

I have had bad experience with startup companies in the past and involved with poorly managed companies. Nationstar has all the earmarks of either a startup or just a poorly organized and managed company trying to cash in on a fast moving cash in now opportunity. The questions ask seem like delaying tactics vs needed info. The salesman was very competent and effective, the rest of the group involved seem to have a hard time. The way I started judging the response was if something did not get done - I did not have to ask - just did not hear from anyone after promised response. Communications within seemed to be fragment or sloppy or just incompetence running amuck. It took 80 days or more to complete the transaction. Every excuse was used from blaming my response, to blaming the feds requirement, to acting surprised that something had to be done a certain way. So blame the state. Like it was something new - a surprise.

The handling of my Home refinancing was handled by Kelly **. Kelly ** is the reason I would recommend Nationstar for your home mortgage, or refinancing. She helped me have confidence that I was in good hands. She was always respectful, and kind, and very patient. She took time to answer all my questions, and my request. She kept me well-informed through each step of the refinancing, and made sure that I received all items that were sent out to me. Because of Kelly **, I have confidence of my Home mortgage through Nationstar.

It would be better if I had an explanation of the Nationstar's process earlier. When I understood what was going on, it wasn’t terribly bad. Once I became familiar with it, a lot of things went untold. I didn’t know there were other people involved until the very end. I wasn't expecting to receive a check from a certain company. I wanted to make sure it has something to do with my refinance but there were no explanations or anything of that nature. I wasn't happy with those type of things. It would have been well if someone inform or call me with the closing, and they didn't do a good job with it.

Everything was very easy & extremely convenient.

Sometimes when I talked to Greenlight Loan I ended to 3 or 4 people. Otherwise everything went smooth.

I thought the process was a little excessive (paperwork) since I was refinancing at a lower rate. However, the end result was a lower fair rate at a much lower term for about my current rate. Nationstar is a top notch lender which I would recommend to anyone.

I found Daymond ** and John ** to be very helpful and professional in refinancing my mortgage. They guided me through a lot of paperwork and were responsive when I had questions and continued to work to get me through the process of getting closed.

I couldn't be more pleased with Nationstar Mortgage. They are very professional in handling any situation that you have with your home. The people that work there are very friendly and considered to your problems. I would definitely recommend them to anyone that needs a service with their Mortgage.

I updated my bank information for the auto-pay feature I was enrolled in because I had switched to a different bank. Shortly after, I received a confirmation email from Nationstar CONFIRMING that my Auto-Pay was scheduled for 9/1/2015 and would be drafted every month from my Regions account (and they did show the last 4 digits of the account)! Only they never did. Then, when I inquired about the missing payment, they said they were 'unable' to find my account! I asked where they were looking for it since everyone else was able to find my valid checking account.

I recently refinanced my home loan with Nationstar Mortgage. The whole experience, from start to finish, was wonderful. Loan originator and processor were great to work with. Loan actually closed before due date.

Even when we have a 15-day grace period to pay the mortgage, Nationstar representatives start calling the first day of the month to request payment. Even without a history of late payments. Crazy.

Thai ** and Nikki ** were just great in all the service that they gave me.

Refinancing was processed efficiently and quickly - very satisfied. Thank you.

I refinanced to combine my first mortgage and a HELOC. I was impressed with the quick responses to my questions and the professional way it was handled.

Recently finished a refi on my home. All parties involved were knowledgeable, professional and processed transaction in a timely manner.

I had the most wonderful experience with refinancing. My agents were Melvin ** and Helen **. I had attempting refinancing three separate in the past year. Each time it failed. When I was approached by Nationstar I thought "Knock yourself out". I never expected to work, but my agents were able to work miracles and never lost patience with me. I can't get over what they were able to achieve.

I want to thank Nikki ** and Catrina ** on the refinance of my house. Nationstar has been a pleasure to work with, it made the process easy.

Nationstar has been very accurate, helpful and quick. They gave excellent service through their very good mortgage professionals. It was quick, there was no hearsay, no surprises, and no hiccups. What they said would happen, happened. It was exactly what they said our numbers would be, down to the penny. It was awesome and my wife actually is in the business so she understands it a lot better than most, so she's used to a lot of problems. And we had none! And since refinancing our loan we're able to take a vacation.

My loan was in default (30 days). I contacted a rep on 9/14 who informed me that unless I make a payment in excess of $3000, foreclosure proceedings would begin. FORECLOSURE, WHAT? It was only 30 days past due!! I explained that I was out of work for 6 mos and tried my best and when I found a job, it was paying 30k less than my previous job. I still managed to pay my mortgage on time but it did get behind 30 days. This rep told me that she doesn't think I can afford my mortgage. Needless to say, I hardly slept a wink. I called the next day on 9/15 and spoke to a different, VERY KIND rep (Diana). I was able to start a repayment plan that actually fits my budget. Things will be tight for a little while, but Thank God, we are able to keep our home!! Thank you Diana. You were very kind and helpful and that goes a long way!

Nationstar’s mortgage professionals were straightforward, and it was easy to do my refinance with them. I have a bit of debt relief since my refinance, and it seems like a fresh start. We have already recommended them.

It was a pleasure working with Regina ** and Tyrone **. They made the refinancing process a little less painful and it didn't take the loan months to process. I would recommend Greenlight loans to other customers.

September 8th I received a letter from Nationstar advising me to make a payment by September the 16th. On September 9th I called in and talked with Carla. For the last year I've tried to get in touch with my loan specialist Tobi ** who NEVER calls me! I am trying to do a loan modification since I lost my job and he never responds to me. Carla informed me I had to pay at least $850 by the 16th and that the $450 that I just sent them was in limbo. I asked her several times if my unapplied funds would apply on September the 14th when I make a payment. She assured me several times that it will "automatically" go in with my Payment.

NationStar is a horrible servicer. In May 2015, the servicing of my mortgage was transferred to Nationstar. Because I have two (2) houses on my property, I am required to carry homeowners' policies on each, plus I carry earthquake policies as well. For the 22 years I have owned my property, every servicer has paid the annual declarations from the insurers from the monies it impounded into my escrow account. That is, until Nationstar took over the account. This servicer first dropped the earthquake policies while it continued to impound the earthquake fees.