Mr. Cooper Reviews

I contacted Swaha ** in February to inquire about a mortgage loan. Kwaha made the loan process effortless. I was so impressed with her knowledge, her reassurance and also checked in with me during the process. Thank you Nationstar for employees who go beyond what is expected.

Nationstar bought our mortgage from somebody else that we were with and we've been with them for 17 years now. Our experience with them has been fantastic. Recently when we refinanced, we got a significantly lower mortgage rate. The process was quick and the reps were professional.

Initially, I had the mortgage with Bank of America but then they transferred it to Nationstar. And then I had recently refinanced again with Nationstar because they had the VA streamlined. Their staff members were professional and helpful. They tried to do everything as quickly as possible. They sent me emails and we talked on the phone, too, about the different documents I would need and the different options that we had for the refinance.

Due to circumstances, my ex-husband racked up a bunch of debt so we got a home equity loan. I kept getting offers to refinance and I was eligible for it because my payments have been on time. So, because I was divorced and needed to save money per month, I checked into it, found out I can get a much lower payment and so I went ahead with Nationstar and did it. The reps were good and I was happy with them. They helped me, got what I needed to be done and got me through.

Thanks so much to Shelly ** & Cindy ** for helping me with my refinancing. They were so wonderful and made my experience so easy. They were always there to help with anything during the process and I so much appreciate them. Thank you both for your help @ Nationstar.

Our mortgage was transferred to Nationstar and when we decided to refinance, we went through our current lender 'cause they've been sending these notices that we were qualified. Their reps were awesome and it was probably the fastest refi I've ever done in my life. We could have lowered the loan duration but at this point, we're just looking for a lower payment. Overall, everything went great.

I warn you!!! Do not take out a mortgage with this company. The customer service is beyond horrific and they haven't been paying my taxes to my city from my escrow. Good luck if you ever need to get in touch with customer service and have them respond back to you. I NEVER leave reviews but I had to because it's taken over 2 months to figure out why they aren't correctly paying my taxes. The woman has been very aggressive with me over the phone. I have sent daily emails requesting an update and nobody responds. It's to the point I've called my lawyer and they are now getting involved. I'm paying my taxes directly to my city now since they can not handle it.

Neither one of these companies (Greenlight and Nationstar) have the consumer in mind. This has been the biggest nightmare that I have ever partaken in. Numinous doc. signings everyone of them different. Rates are the same but the fees were starting out. I told them no out of pocket fees. They agreed. Then here come the docs. with fees attached. Now this has been going on for almost 2 months. I call and conveniently no one is ever available to talk and no one answers the phone. "Please leave a detailed message" again and again. I WILL NEVER WORK WITH THESE JERKS AGAIN! If you were wise you would not either.

Nationstar had a mortgage on a piece of property that I own for several years because Taylor, Bean sold my mortgage to them. I had them do a rate and term refi. I got a lower interest rate with them. I refinanced with them twice. The first one went fine with the mortgage that they already had. They were awesome. When I gave them an opportunity to refi another piece of property of mine, they used totally different guidelines and I said, “Well, this wasn’t an issue on the other one.” They said, “Well, we can have somebody call you,” and they didn’t. The second one was not so great and it was not a positive experience.

I’ve been carrying an adjustable rate since 2006. Within the span of a year, the interest rate went up a full point that’s why I refinanced my old mortgage with Nationstar. It worked to my benefit. Their mortgage professionals were really friendly and helpful. But some of the terms were really confusing. It was like I don’t understand what this charge is for, or why is this number different, or if I add all these numbers in a column they don’t come up with the bottom numbers. They said things will change as they go through it. There were three or four different estimates given. But, when it was all said and done, it worked out great.

I've updated my response by 1 star, to 2 stars only because, after uploading to the loss/draft site, a scathing letter about my dissatisfaction, it got into the right hands and my issue was resolved. The loss/draft funds held hostage in escrow for a month or so, were released, payable to me, which is what I had requested, twice. The scathing letter was one in which I threatened to pursue additional complaint actions, and to refinance my loan with another company, for no other reason than to get out from under Nationstar. I did get action, and I guess it holds true that the "squeaky wheel gets the oil" but this is not my preferred way of doing business. My intention right now is to remain with Nationstar and see this loan through. After shopping around I can attest that it is a bit of a futile effort given that almost all major Mortgage Loan Service Companies have similar reputations. Had this issue not been resolved with Nationstar, given the adversarial interactions, I would have moved on anyway and taken my chances with another firm, even if it cost me money and knowing that my loan could be sold right back to Nationstar. It's the principle of the matter. My advice remains the same, based on this experience, is to borrow none or as little as possible. Pay off your loan off as fast as you can. It seem obvious to me that the loan servicing business is highly profitable, minus any real service, despite very low loan interest rates. All is fine and dandy for the customer when you auto pay on time, watch your account closely, and don't require ANY service. Should you need service, that's when a company's colors truly show up. And, on a final, lighter note, just to close this out, the fed ex envelope I received from Nationstar was the loss/draft check I had hoped for, not a marketing ploy to sell me refinancing. Woo hoo.

Why did my mortgage have to get sold to these clowns?? I have AUTO-PAY setup and they somehow canceled it, are saying I owe them an extra payment (have spoken with their reps who say I don't) and are charging me fees and harassing me. They take forever to respond to messages. Their customer service is garbage, and I have friggin correspondence to back up my claims but still they keep screwing up my account!!! I'm about ready to refinance just to get away from these schmucks. I don't know what else I can do. These guys are harassing me at work now.

Nationstar bought the mortgages that we had. We called Nationstar because they kept sending mailings that they could refinance it so we asked what they could do. They did a good job of explaining to me what was available, what would it cost and what we should be able to expect. They would also send us paperwork consistently. We had two that we applied for but they were unable to combine the first and second for the second one so we just did one. The entire process wasn't long and it was streamlined.

I wanted lower interest rates than the 15-year and since I already had Nationstar, it was easier to refinance with them. It was a quick process and took me only 3-4 days. Overall, it has been an excellent experience. I'll recommend them.

HSBC sold my mortgage to Nationstar. I was in a one-year ARM for five years or more. I finally decided it was about time to refinance when they started looking at raising the Federal Reserve rate. I figured I'll call the Nationstar that already has my mortgage. That was a good choice and it was easy. Jack ** was the first person that I was in contact with and he was terrific. He was really friendly and explained the actions and what they thought they could do. He also said that he could do everything by phone and by the eDocs and it worked out perfectly.

I've had Nationstar for a while and then I refinanced with them to lower my interest rate. The guidance I received about my refinancing options was very good. My refinancing officer was knowledgeable and friendly and we also talked about things other than refinancing my mortgage. We also talked about her family and my family. It took about two weeks to do the refinancing from start to finish. It went fast and smoothly.

Nationstar is my current mortgage company. They contacted me several times a week for a year. We were trying to determine whether we want to sell our house or refinance. So when we refinanced, we stayed with Nationstar because it was easier. The rep was really nice and he helped me walk through the whole e-document process so that it was streamlined and simple. I didn’t really understand the fees and it kind of seemed like I was charged more than I thought I was going to be. When I went to sign the papers, I said, “Wait a second. My loan is a lot higher than I thought it was going to be.” So that was the only part that I was not sure about. But, the guy who was doing it for me from Greenlight Loans was really good. He worked with me to lower the percentage rate since I was unhappy about the fees. There was also another girl that worked on it and she was really good as well. So, the refinancing went through quickly.

To lower the interest rate, I thought of refinancing my old mortgage. I researched several different mortgage providers and it was easier and just as good to stick with Nationstar especially as I already had them in the first place. I initially called them and told them I wanted to refinance, then they gave me quotes and told me what they could offer me. They were very professional and efficient, and it took just two weeks to refinance. The guidance I received was good as well. Since refinancing, my house payment is lower and I'm very satisfied with my experience with Nationstar.

I had a mortgage with Nationstar, but it went from an interest-only to a variable. I refinanced and got a fixed rate which was what I was going for. Brandon and April were wonderful. They were so kind and did everything. They were great at what they did and we had no problems. Everything fell right into place. I've recommended Nationstar to someone.

I was looking at lower interest rates and since my loan was taken over by Nationstar, I decided to see what they had to say about it. The initial part of refinancing was slightly rocky in the sense that I was expecting a little lower interest rate but everybody was professional and everything went fine. The rate is lower than what I had before but I don’t know if it’s the best rate that was out there for me because I didn’t take the time to even shop. Overall, I would definitely recommend them.

Nationstar bought up my mortgage from our previous mortgage company, and I was very good to have been able to get the refinancing done in 18 days from the day we started. That was amazing.

Nationstar took over my home loan. During my refinancing with them, their professionals were very quick and did an outstanding job. Also, the guidance I received from them was accurate. The process was very seamless.

The rep that I dealt with was positive and he got me the best interest rate that he can get. It’s more like a personal relationship than it's business so he made it a bit more comfortable. He explained to me everything I needed to know and the interest rate that he gave me was something I was looking for, because the only options that I had at that time was to get reference, straight out lower my payment or lose the house. It’s a rental home so the amount that I could afford was going down. The rep made the process easy. I know in the end it helps him out too because it’s part of sales. But he was more understanding and made me feel it was more for my benefit. And I really appreciated that he cared more for the veteran. During the first round with Nationstar, I was at the point where I might as well give them the keys back. But I was happy from beginning to end. Nationstar treated me with respect.

I would like very much to thank Christopher ** and Toy ** for their help. They were very helpful and always there when I asked a question. Thank you both again. It was actually a pleasure. I would definitely recommend a friend. I was never uncomfortable.

I called in January 2017 to request for my PMI and ESCROW to be taken off. I was told that I would be able to with no problem if I put a chunk of money down to be below 80%. I was currently standing at 76%. I put the money down to get under 80% and called back. I was then told the next step is to have the house appraised because it had to be 80% under what it is appraised, not what I bought it for. Hmmm - maybe you should have told me that before I put the money down because now not only did I do that, I also have to pay for the appraisal that was done by someone Nationstar hires. Here is the kicker, I bought the house at the peak time of the market in 2005 so of course the house will not appraise for that amount I bought it for and due to this lack of information, I would have kept my money and completed the appraisal first.

Nationstar has been my mortgage provider for the last 10 years. My interactions with their representatives were great and the guidance they have given me was good. They had a lot of communication and were easy to deal with. They gave me different loans that were available to me and let me choose the best one. The representative laid out all the different terms, fees, and pay off time. Since refinancing with them, my monthly payments are lower. It was a great experience that took only 3 weeks from start to finish.

Back in 2014, Nationstar approached me about refinancing to lower my payments. I did this in October of 2014. My payments were lowered a couple of hundred dollars. In April of 2015, they raised my payment by $271 per month. Said it was an Escrow calculation. This was on a fixed loan. As I battled with Nationstar over this increase, I refused to pay an additional $271 per month without a valid reason. They said my taxes went up, but the county stated taxes only increased a few hundred dollars for the year. While in dispute, Nationstar kept dinging my credit. They refused to fix my credit even though I made a payment each month. To this day, they refused to fix my credit forcing me to hire an attorney. They have cost me literally thousands of dollars due to my lower credit score.

I pay my mortgage by draft. I wanted to delay the payment. I called in. Talked to an agent who gave me a confirmation #. Unfortunately, she didn't tell me that I needed 2 confirmation #s, one for the cancellation and one for the new date. They drew both drafts!!!

Nationstar Mortgage took over my mortgage from HSBC Bank. I then inquired about being able to refinance because my interest rate was high and the Feds were increasing interest rates. I dealt with an advisor at first who ran credit information and looked at the rates. I was given the options of paying points, no points, as well as what my closing fees and out-of-pocket expenses would be. Once we had decided which one I was going to go with, he then transferred me to another department who then facilitated the loan. They were extremely courteous, knowledgeable and understanding. They were also professional and were beyond timely. They told me that it could take anywhere from four to six weeks, but I got a phone call within three days and we closed the following week. So it was a very easy and great process.

CountryWide went out of business and Nationstar took our loan. The guidance they gave us was during refinancing really good and now our payment is a lot cheaper.

Since refinancing my loan with Nationstar, the interest rates and the payment are lower. I didn't have any problem with them, so I stayed with them. Overall, it has been a really comfortable and easy experience.

My variable rate mortgage was purchased by Nationstar nearly a year ago. Since then I have received no less than three offers every week to refinance into a fixed mortgage. With 20 years of banking experience I understand how beneficial this would be to them (and how terrible it would be for me), but even after asking to be left alone the barrage continues. They continue to try to sell me on something that would do nothing but cost me money and make them money, all the while telling me it is in my best interest. Sorry, not interested in increasing my rate more than 1% so you can make more money. Please just stop already!

Nationstar took over my mortgage from A Plus B & C. They contacted me for a refinancing and the representative I spoke with was very good. They made it very easy and now, I have more monthly payments.

Nationstar bought my mortgage and they gave me a lower interest rate in refinancing with them.

Our old mortgage was a variable and I wanted a fixed rate. I did a refinance loan through Nationstar and the experience was very good. I got a HEPA as a refinancing mortgage and I was very happy with it. The professionals I worked with did a good job and everybody was friendly and efficient. They're congenial and easy to work with.

Our mortgage was sold to Nationstar from another lender two years ago. We refinanced and got a lower rate with them. We started our refinance process with another mortgage lender a year ago, but we quit midway because it was overwhelming. However, with Nationstar, they used the company called Greenlight and it has been super easy and there was no overwhelming feeling. There were maybe four times when we went to do the paperwork then a closer came and we were finished.

My mortgage was transferred to Nationstar and everybody I talked to there was professional and did a good job. I was provided good guidance. Being with Nationstar, I don't have to worry about the rate going sky-high. From an adjustable-rate mortgage, I went to a fixed one. The only negative was some of the things the underwriter asked were impossible to do but it all worked out. It's been a positive experience.

This has honestly been the most horrible experience for me. We got behind in our payments because of death and job loss over the last year. However, when we applied for our home modification last year they increased our payments by $1,100. We asked why our payments went up. The response was "it was how we filed the paperwork". I don't understand; didn't Nationstar Mortgage give us the application? Yes. So how did we mess it up? They refused to talk to me when I call and have some of the most irritating people that answer the phones. Fast forward we are now facing foreclosure. I called and asked for a reinstatement about and they couldn't tell me. Then I asked for a proper home modification application and they refuse to give me the papers.

Nationstar purchased our mortgage. It was with somebody else and it ended up with them. We were on an adjustable and we wanted to go to a fixed, so, we refinanced with Nationstar, and they did a great job. They chopped our payment a couple of hundred a month so it was nice. They were great to work with, and overall, it was a great experience and we would use them again.

My mortgage was unfortunately sold to Nationstar. Initially, I was told that I needed to go to their website to setup autopay, because that information was not sent over to them. I was surprised to find out Nationstar then took out a double mortgage payment for my first payment - Surprise!! It took them days to return this money to my account.

I wanted to get a lower interest rate and Nationstar contacted me. I've owned a number of houses for 25 years, so I had a lot of experience refinancing. I compared their closing cost and interest rates with other mortgages I've had and it looked good. I didn't have to check with anybody else. The process has been really easy because they have the e-docs. It’s the only mortgage I’ve ever had where I didn't have to go to a banker's office. The paperwork was just signed over on the emails. And then just at the very end, they had a notary public come over to my home. It was a minimal interaction but very streamlined. And it only took 3 weeks from the time they contacted me until the closing. Sometimes, that could be 3 months. Everything went really well and what I got was what I wanted from the start - a 15-year fixed rate. There's been a drop in my monthly payment and it was a very good experience.

I was looking at mortgage companies to get lower interest rate. They knew I was military and my old mortgage got sold to Nationstar. Nationstar's mortgage professionals were fantastic and the people I was talking to helped me out a ton. They were friendly, knowledgeable, courteous and efficient. They gave me great guidance and the guy I spoke to took me step-by-step through it and helped me the whole way. They're great and I appreciate everything they did to help me. After refinancing, I got the cheaper interest rate which was what I was going for.

I was availing of Nationstar's services and decided to refinance with them. Their reps were fine and they provided me the guidance I was anticipating which was satisfactory. I also have a lower interest rate and it's been a good experience.

We have a lot of properties and by far, Nationstar was the best we’ve ever dealt with. The refinance we did with them was perfect. My mortgage payment is the same, but I knocked off a few years off my loan which is wonderful. It's the absolute best experience we’ve ever had. The process is so easy, so complete, and so clear to understand. They have been amazing.

I already had a mortgage with Nationstar so I decided to talk to them about continuing with them. Their people were very professional and honest and our interactions were quick and easy. They gave me excellent guidance and now I have lower interest and paying on a shorter term. I've been dealing with a couple of other very dishonest mortgage companies and I was surprised with Nationstar. They did an excellent job, were very forthright, and treated me with a lot of respect. It seems they value their customer and wanted to retain them or their business. They just did exactly the way I wanted my loan to be and I got everything that I asked for. So, it's been very efficient.

Application was the easiest and quickest of all mortgages I ever applied for. Everything done in less than an hour. I have had no problems and everything was explained and followed through on as explained. Also, a very low APR%.

Our mortgage was with Citibank and Nationstar took over but before Citibank, they were our carrier so, it's our third time around with Nationstar. The whole refinancing process from start to finish was remarkably easy and simple. Their reps were excellent and we communicated mostly by email. We have a pretty favorable rate and the closing costs were minimal because they didn't need an appraisal. We also did most of the document signing via DocuSign, email and that was pretty slick. However, yesterday, they sold us to Freddie Mac.

Nationstar Mortgage will not give me a modification unless I stop making payments for 2 months, so they can say I have a hardship (this came from 3 different customer service reps). As a single retired senior with disability and no children, living alone in a small condo for 23 years, with a now high association fee of $154 whose only income from Social Security is $932, I already have a hardship! Why ruin my credit and lower my FICO score, giving them 2 months of penalties and interest?

I knew my interest rate was gonna go up and I knew I had equity on the home. So, I thought it was a good opportunity to refinance. I checked around and I believe the rate I got with Nationstar was pretty competitive. I also wanted to have the interest rate fixed and have a lower payment. When I originally bought the house, my mortgage was with another company then the loan got sold to Nationstar. The process was pretty simple. We discussed things over the phone and I didn't have to send in too much documentation, which was nice. I was also able to do a lot of the signatures for everything I needed via E-Signature, which was good. I've done refis before on properties and sometimes it takes up to six weeks but this was only a matter of a few weeks. It was done much more quickly and it wasn't a big hassle. Also, the person I dealt with was very good. She was fast, efficient and she answered my questions.

My brother owned property in Florida and it was financed by another lender. My brother passed away in late 2015 and at the same time Nationstar purchased the loan from the prior lender. Immediately the problems began. Misapplied payments, refusal to recognize the order of the court as to the property securing the loan being now in the name of the estate, and the establishment of an escrow account (which was not authorized under the loan as acquired).

I received a document from NationStar stating Kathy and Myself were behind on mortgage ** and to take the letter to my Attorney. I was unaware we were behind on the mortgage, turns out NationStar has been charging huge amounts of interest since and JACKED up the payment in July 2016. Kathy did not receive notification until the Fall of 2016. I did not get it until February 26, 2017! She contacted the ins. co because NationStar stated the insurance had lapsed.

This mortgage was sold by HSBC to this company which ID's themselves as a bill collection agency. They are supposed to be a mortgage servicer. The communication skills of their telephone staff are poor, with heavy accents. The customer service needs help. All comments are from script. I continuously pay within the allotted time before late charges, yet I am always getting phone calls about my payment.

Everything with Nationstar was professional and their reps back each other up. If my rep wasn’t there, somebody else would respond to my emails. I'm one of the people who read my documents and when it talked about closing cost, I would email them and if I needed more explanation, the rep would call me. We were looking at putting a whole bunch down and almost paying the mortgage off. And when that made our rate go up higher, the rep explained that and he was very thorough. Nationstar had superior service and everything they said has come true and we're paying the mortgage off faster. They had someone come out to my house to close and my husband was very upset that that was happening. But the experience was great even when we were taking a negative attitude towards it.

Thank you for resolving this problem. I can't thank you enough Nationstar Customer Relations Team.

My fault, never bounced a mortgage payment, called to find out if they'd redeposit it, it missed my direct deposit by one day. It took almost 50 minutes for them to tell me that they don't redeposit the check, but I can make a payment directly w/ them. So I did that; the money never got pulled, called again a week later they said, the account number wasn't valid (I am an accountant and had them repeat back the account info the first time). The 2nd call was a bit easier but I feel that I had dealt with total incompetence. They have my email address and home phone #, they should've contacted me immediately if they had messed up writing down the account # info! I would NEVER recommend this mortgage company to anyone. Have called them in the past to get a question answered when my mortgage unfortunately got sold to them and that call was about an hour. OMG! They are polite but totally incompetent, like they read from a script or something!!!

Nationstar seemed a lot friendly than other lenders. The interest rates they offered led me to inquire about refinancing my old mortgage. I received fairly good guidance when discussing my refinancing option with them. Going into it, there were some things that I was skeptical about. It wasn't explained well enough as I would like it to have been.

Nationstar Mortgage began contacting me months after they acquired my mortgage. I talked with them on the phone back in the fall but told them I wasn't ready to make a decision. But shortly after Kelly, who ended up being the agent that I worked with, happened to contact me one afternoon. I spoke with her and explained that I wasn't interested in any kind of non-fixed loan and she worked well with me. She was very familiar with several options that I asked her about interest rates, terms and different ways to refinance. She answered all my questions satisfactorily.

I refinanced my loan with Nationstar (my mortgage was already with them) and I had a balance of over $2,200 built up in my escrow account. To my surprise, they used my escrow funds and applied it to my closing costs! My closing documents clearly state that I would be refunded this amount. I paid these funds over the course of 10 months thinking they would be used on my insurance and property taxes. My closing costs would have added $6 or $7 to my monthly payment but now I have to come up with $1,100 to fund my escrow shortage. I'm not sure if this is even legal. Who in their right mind would apply escrow funds to closing costs? You pay escrow over 12 months and closing costs are paid over 30 years. I have called and spoken with 6 different people and I get a different answer from each one. Please beware!! I even referred 2 people to this company because the process was so quick. I really wish someone would help.

Nationstar was my mortgage company. They bought my Bank of America loan. Their rep Robert was very professional, transparent, informative and patient. It was my first time ever refinancing because this is my first home that I bought, so he made sure he walked me through the whole process. For the most part, it was good. However, the rep that I dealt after he did his portion was not a people person. She’s very rigid and if I'm trying to ask her a question to try to understand, she wasn’t very detailed. She really couldn’t come across and get me warm and fuzzy at all. So I would never want to deal with her again.

People who left great feedback for this lying, thieving company, you're in for a rude awakening! Their loan writer falsified our application and they stole my mother's home of 58 yrs and she was 89 yrs old! They foreclosed even when our payments were current! After 6 months I discovered the falsification and called them about it and the guy said, "Oh no, you just opened up a serious can of worms"! Next thing they sent a statement and they raised our payment to $4000.00 a month. Then a week later foreclosure papers!!! The house appraised for $590,000 and these greedy, rotten bastards only sold the house for $321,000! They deserved that! Beware, they will get you!

I wanted to refinance for a cheaper rate. I chose Nationstar Mortgage and they have lowered my mortgage. It was a matter of going online and doing the paperwork. They were so efficient and the reps were very quick about it. Also, they were friendly and very explicit about what to do, so they were very clear. The lady that came over was great for doing the title work and closing. I was very surprised and had no idea I could get it done in two weeks. It was a wonderful experience.

My mortgage was sold to Nationstar. To be clear, there have been no problems with them accepting my payments and posting them. However, they try to get you to refinance constantly via email, phone, USPS, UPS, etc. They go as far as sending overnight type envelopes via UPS. I've tried to unsubscribe from their emails, but they keep coming. There is no way to contact them except US mail or phone. I called once and asked about rates. The rates are MUCH higher than what I have today. Certainly they know what rate I have now as they hold my mortgage. So, they are wasting their time and money and aggravating me for no reason.

I asked Nationstar to refinance my adjustable rate mortgage and it was very easy and timely. They were knowledgeable and helpful in the whole process. Everything went well and I'm now at a fixed rate before interest rates go up.

All the interactions I’ve had with everyone from first phone call to the last was very professional and helpful. My mortgage payment did go down, but the interest rate wasn’t as low as I had hoped for but overall, I’m very satisfied with the customer service that I received.

We just did a refi with Nationstar and it was concise and professional. I didn’t have any complaints about it. Getting the paperwork was incredibly efficient. It was one of the easiest dealings I've had with a mortgage company ever. We're saving quite a bit of money. We were able to reduce our monthly percentage rate so that’s leaving us a lot of money. They've been friendly and efficient, and we've been very happy so far.

I went through a long process of refinancing my mortgage. Although there were some stressful moments, my agents went above and beyond on my behalf to get my refinancing complete. For example, there was a huge error made by the mobile notary. My agents worked quickly to rectify this mistake.

Lost auto-payments 5 times. Forced to stop making payments to take advantage of HARP... still too high... went from 9.9 to 4.75. Customer service is horrendous!!! Even when they knew I was on Active Duty... wouldn't do a thing to get a VA loan. Horrible!!! If this was the last mortgage company on earth I wouldn't buy a house!!! I'd rent.

The interest on my loan was on an adjustable and I wanted to get that set before the rates started climbing up. I have a couple of loans with Nationstar. I worked with them in the past and they had the information on me already, which made refinancing easier. The guy that I worked and his assistant were perfect and our interactions were great. They gave me a lot of different refinancing options and told me which one they thought might be the best. The biggest problem, however, was the hassle of getting their loan package together being that I am self-employed. It makes it hard to get a loan. But we worked it out. They were nice and I liked them. They checked in with me all the time too. Nationstar has good customer service and they were able to lower my payment.

I recently re-financed with Nationstar. I received friendly courteous service. My account Rep Adam ** was knowledgeable and professional. When my account progressed to closing I worked with another great rep Jack **. Both teams took very good care of me answering all of my questions promptly.

Had a house fired. In January 24. 2017. Liberty Mutual insurance company issued a check in my and my husband name plus Nationstar Mortgage. They took out what was owe then they owe me 89000$. Call and ask when my check is going to be issued. After talking to 4 different people. They said maybe be issued in 30 days. Really didn't know they didn't care if my house got burned down. Told them it's not their money it's my money to rebuild another house. I have 2 children. Have no house to live in. They could care less if money is issued in 30 days. I will be contact an lawyer and sue horrible company. Will never tell anyone to get them.

When we built our new home, our original mortgage company sold our loan to Nationstar Mortgage. During that year, we had issues with them paying the escrow and insurance, which is part of their service and supposedly included in payment. We refinanced with them, & 2 months ago our payments increased by almost $400/month w/out any warning or contact by Nationstar; since we were on auto debit they just pulled our money from our account w/out letting us know of any issues or increase. In fact, we had just received 2 emails (1 escrow, 1 insurance) that stated they'd paid both and there were "no issues". I've called several times; first call, employee refused to allow me to speak to a manager and refused to give his name.

I've been with Nationstar for about 10 years and I refinanced with them to lower interest rate. Everything in the process was really simple. Everything's been fine and the same except for the lower interest rate.

I had a mortgage from work done on my house. It was $200.76 per month. It changed hands, the amount never changed until Nationstar. Now it is $357 per month. They are evil, they are liars, they are cheaters. I am 87 years old. I will tell everyone I know and don't know to run from these people quickly. They are evil.

The rates appeared to be going up so we refinanced our mortgage. We chose to do it with Nationstar because we figured that it would be easier since they already had our mortgage. We talked back and forth with them and went through with the refinance. The guy just told us how it would go. But we now wish that we had looked around because we've paid a higher closing cost than we should have. We got a mail a week ago, saying they sold our mortgage to Fannie Mae. It said nothing would change and we still paid Nationstar. But we don't really understand what getting purchased by Fannie Mae meant. The payments are lower, but it's because we paid off a large chunk of it.

I felt like we were paying too much and everybody was talking about the rate they got after refinancing. The rates were down and it just seemed to make sense. I had already been considering it and then all of a sudden, someone from Nationstar called me up and said that they can get me a better rate so we did it. We worked with a few people. The guy who initiated everything took our information, got me a quote and did everything. We had the chance to sit down and discuss it and he outlined all of our options. Then, another lady called to tell us they're gonna finalize everything and we went through all that. That whole portion of it was awesome. They were very knowledgeable and I liked talking to them about all the options that we had.

I had my mortgage transferred to this "company" 3 Months back and made a significant payment to pay off some late fees and catch everything up. They totally screwed up the allocation of my funds and made two mortgage payments putting me 7 weeks ahead instead of paying off the fees. Then after wrestling to get that straight, they refuse to generate me a new Mortgage Statement to show the adjustments. In the information age, this kind of service is inconceivable.

Nationstar bought out my other mortgage. The guidance I received was very good. It was better than the last time I attempted to refinance. I also get to skip a month in payment.

We inquired about refinancing our old mortgage because the rates were low. Nationstar's professionals were great during our refinancing. They cut our mortgage payments by almost $200 a month. Blake was really good and I would recommend him to anybody. He was very prompt in returning phone calls and making sure that all of our questions were answered.

Unfortunately my loan was sold to this loan servicing company passing itself off as a mortgage company. I had a reputable mortgage company that unfortunately fell prey to government intervention over the past 8 years and never chose this company. When Nationstar took over my loan, there were late fees due to their lack of collecting all payments from the prior company that they issued on my credit along with threatening letters. Finally things were straightened out and I should have gone with my gut to refinance with a real mortgage company before my house was flooded this past August. My flood insurance is paid by me, not escrowed. Since I have a "mortgage" with this loan servicing company, my check was made out from the flood insurance to me, my husband and Nationstar.

My mortgage has been with Nationstar for over five years. They’ve been contacting me, almost hounding me, to do a refinance, which was fine and I did it. That saved me money. The guy I worked with was great. They know I’m in a condo and they set up a plan for me. But halfway through the process, they came to me and said, “Oh, well, we just realized this was a condo. You’re gonna have to come forward with money.” And I said, “No, my mortgage has been with you. You know it’s a condo. Don’t ask me this.” They fixed it and I'm a happy customer.

This company is big time liar. 1st since I had bankruptcy they moved my account to diff. department even though it was discharged 6 yrs ago & always say "we tried to contact you." LIARS, never did. I can proof all of it & if they did why there is no voicemail if it's important to you & every time I set up account to pay it gets deleted all time because of bankruptcy issue. Lots of ** they come up with. If you have the decency then call & I will give you dates that this company is nothing but **.

I just wanted to thank Christopher ** and Toy ** for their friendly and professional manner with me in all our communications about securing a new loan for me with NationStar. I felt they really cared about me, and were always available and knowledgeable. Thank you both!

Best service, smooth transition, friendly staff, great customer service. I am very happy to have gone with this company. I recommend Nationstar Mortgage and their financing affiliate to anyone. Very fast and friendly that is wanting to buy a home or refinance.

Obtaining the mortgage was a breeze, doing anything beyond making your monthly payment, has not been. The following is a basic customer service nightmare: Call, get put on hold (20 minutes), get thru to the right department, get told you'll receive the form necessary to complete your request, wait a week and get nothing, call again and get put on hold (20 minutes), get hung up on, call back, wait on hold again (10 minutes), get in touch with the necessary department, request the form you've previously asked for, demand to stay on hold until it's in your inbox (7 minutes).

Tried paying my entire loan off 3 times. They reversed the transfer payment 3 times and charged me late fees even though I had proof that it was they that reversed the transfer. In addition they cost me an extra $30.00 in wiring fees which they did not refund. You will wait on hold for upwards of 30-45 minutes only to be hung up on BEFORE you talk to a representative. When you do manage to get a representative they will transfer you around for another 30-45 minutes. They have managed to squeeze an extra 3 months of interest and fees out of me all the while threatening to ruin my 850 credit score if I don't pay, which I have 3 freaking times!!! DO NOT DO BUSINESS WITH NATIONSTAR!!! #nationstar #nationstarmortgage #nationstarmortgagereviews

I have been very happy with them. Nationstar originally became my lender by default... my existing mortgage loan was sold to them. I wanted to take advantage of lower interest rates, and since they were my loan company, I requested a quote through Nationstar. The refinance was quick, easy, smooth and their rates and costs were competitive. They continually stayed in touch with me throughout the entire process. The transition from my old loan to my new loan was seamless. I have absolutely no complaints and have NEVER had any negative experiences with anyone on their team.

Recently refinanced with our awesome mortgage company for a lower payment. The staff was amazing and very attentive to listening to what we wanted to accomplish and why. Everything was simple and they followed through with the most professional interaction for your success. The originator was on top of everything and assisted answering all questions and giving complete instructions on our part of providing documents for their use. I had never done a eloan and I learned a lot during the process as well as establishing new friends that weren't just selling their product to get a new loan. They truly wanted to help us accomplish what we set out to accomplish. It helped a lot to have people that spoke English and I got a real person everything I called. I would recommend Nationstar to anyone that wants a real person, professional and knowledge of real caring of their clients.

My mortgage is with Nationstar. I have been receiving in the mail information about refinancing so I called and spoke with a certified representative by the name of Robert. I asked him if he could give me a quote on a 10 and 15 yr interest rate. He said no, not without pulling my credit report. My interest right now is 3.3%, I just wanted to know what rates are. I am a customer and he was very rude and offered me no help at all and I am a customer, a good paying customer! If Robert would treat me this rude and I am a customer how would he speak to someone else. Very disappointed.

Our bank loan was sold to Nationstar Mortgage. I called them by chance to see if they would do a refi, and they did while the other ones I had called said they couldn’t do that. Everything went very well during the refinancing. Everyone was very professional and nobody dropped the ball. The guy was very knowledgeable. He knew what the interest rates were, etc. I'm hard to please but I was very pleased with the process. We saved enough money to make the payment on a bath that we had just gotten done. I’d certainly recommend Nationstar to people.

I was already with Nationstar Mortgage and the bank e-mailed me something about wanting to refinance. I had tried to go through some other companies and it seemed like the process was taking a lot longer than I would have thought. Nationstar already had all my info and so it was a whole lot easier. The rep I talked to was very helpful and there wasn’t a whole lot of questions that were left unanswered. They did a very good job explaining things and my options were laid down so I chose the one that was best for me. Everybody worked professionally so the process went very smooth. What I wanted to do was reduce my monthly payments and I achieved my purpose of refinancing. Overall, the whole thing was a good experience and I had no problems.

The interest rate was down and I was paying way more than I should be paying so I refinanced my mortgage with Nationstar. I didn't realize that it could be such a good experience. Nationstar just took over and everything went so smooth. Whatever I needed then, they walked me through it. Since refinancing I've had a lower payment, which is what I was expecting to get. I fought it for a long time because I knew I only had 17 years left to pay off, and I didn't want to go back to a 30-year loan. Then I said that at this point in time I'm probably not gonna see the end of the mortgage anyway so I decided to go ahead. I can roll over to the 30-year and save myself $300 a month, and that made a big difference. I'm just very happy with the service and the rate that I got. I can't praise them enough for the way they dealt with me because you go online.

Nationstar took over our mortgage several years ago and they offered some refinance terms that looked good. I dealt with Greenlight that is a part of Nationstar. However, there was some miscommunication between one person and another on when payments are due. The initial person that I dealt with told me some wrong information and then the loan officer got involved and corrected it. We were given two options and we chose the 20-year which is a good thing. Our monthly payment went up about a million dollars so we’re gonna pay off our mortgage faster.

This has to be the most crackpot "debt collection" company I have ever dealt with. I am in default. I call to bring everything current so I don't lose my home. -- Nobody can tell me the actual amount I owe!!!! How the heck does a DEBT COLLECTOR not know what is owed????? I say "Fine... Tell me what you do know and I will add a substantial amount to that number so that I can ensure I do not go in foreclosure." They give me an amount, I add a ton to it and say "ok - here is my card number." They respond -- "oh no, we can't take your payment over the phone - you have to send a certified check." -- "FINE. Where do I send that to?" "Oh - we can't give you that address until we tell you what you owe." "OK - what do I owe???" "Oh we don't know that number. Call us back and go through this same BS in 3 days." REALLY???

I had very pleasant experience, everything was done on time and very professionally. Everybody was very helpful and knowledgeable. They replied to my emails almost immediately. I got my mortgage in less than three weeks. I would recommend Nationstar mortgage to anyone.

I have two mortgages with Nationstar and I felt I was paying too much. So I refinanced one of them, the one with the HARP. Refinancing was very easy and I was able to reduce my payment by about $200. Their rep was knowledgeable and very helpful. Any time I called up with a question, he answered my calls and was ready to give me the right answer. Everything was good.

Nationstar was my mortgage co. I had no problems with them since they got my mortgage from BOA years ago. In 10 years I had already cut my 30 yr. mortgage down halfway. I had refinanced through them in 2015 and in a blink of an eye, it was complete. Great experience. In July 2015 I needed a pre-approval as we were moving to another state. No problem, they gave me one. As soon as my home sold and I was purchasing a new home, I called Nationstar to start processing a new mortgage. This is in late Oct. 2016. We ended up paying cash for our new home but I still wanted a small mortgage through Nationstar.

We had our mortgage with Nationstar and we refinanced for lower payments and lower interest rates. Most of their reps were super nice and very helpful. They were available any time I had a question whether it was by phone or e-mail. They were good and made the experience very easy. We now have lower payments.

Excellent customer service in our re-finance of mortgage. Very glad for the help of Daniel ** and Angi ** in this complicated process. Only two weeks from beginning to end of the process. What a difference from our previous experience with re-financing!

I wanted to lower my payments and I knew that the rates were lower than when I had first purchased my property. I refinanced with Nationstar and their reps were great and really helpful. They were very informative and very clear on explaining things to me that I didn’t understand. It was an overall really great experience. I told them exactly what I was looking for and they were able to tell me what was available and what we can do. We had lots of communication. They were very pleasant to deal with and also very professional. I had the assurance that I was not going to go with a different mortgage company, that they were gonna keep my mortgage in-house and not sell it, which is great because I really like the Nationstar Mortgage company. I’ve had dealings with the big banks before, Wells Fargo and Bank of America, and I would be dreading if my mortgage would have been sold to Bank of America.

I had a 7.5% interest rate when Nationstar took over my old mortgage. I refinanced and did it all on the phone rather quickly. I talked to a couple of different people and it went really smooth. I went from a 7.5% mortgage to a 3.87%, and that’s a lot less expensive going from a 30 years to 15 years.

I've been with Nationstar for seven years. My loan was transferred to their account from another mortgage company and I refinanced with Greenlight Loans which is a subsidiary of theirs. I got my interest rates lowered, although not as much as I would like, but they did lower them so that’s the upside to it.

We were sold by another company. That company surprised us with negative escrow account that in the end cost us foreclosure because they would not let us have a remodification loan. We were only 1 month but bouncing because autopay gives them a right to take what they want leading into negative balances on account. With a fixed income to take care of that worry, we asked them several times on phone, filed paperwork, and they acted like they never received it x 2 sent by postmaster. Then the wake-up call foreclosure? For 1 payment. If there's a god please forgive these people. After the certified letter of foreclosure, a letter to contact the officer for loan modification?? After having to hire attorney I find out loan isn't upside down. They lied. They want the property and house. Crooks... will always be crooks.

Nationstar bought my mortgage from Citibank. I had tried to refinance the loan a couple of times with Citibank but I didn't have enough income and my situation was unique because I have owned a rental property for 10 years. I had some frustrating experiences with people who said that they'll give me a loan and when they look at my portfolio, they then said I don't have enough.

I received a letter about my old mortgage and then the loan was transferred to Nationstar Mortgage. Since I was already with them and we had an experience together, they had a track record of me and the loan, so it helped expedite the refinance. Then, I didn't have a payment in January which was nice. It took care of a couple of other things and got them out of the way. Now, I have a reduced payment which works for me and it'll be fixed. It was a new experience doing it all electronically since I was out of town and I ended up signing it in a hotel lobby over in Denver.

I've been a customer of Nationstar for a long time. They were very good and very quick. They also gave me great guidance.

On Dec 1 we were one month behind and owed $2800. We gave them 1/2 the money. On 12/25 they have now sent that check back to us. We had sent another payment 1/19. They want us to stop the payment and now wire them $6100. We have no idea of the breakdown for these charges. Called Monday 1/23. We were not allowed to talk to a supervisor. On top of that we couldn't talk to anyone on Tuesday, had to wait till Wednesday. Note business hrs are Monday thru Friday. Why can't you talk to someone on Tuesday?

Bank of America switched my loan over to Nationstar. I refinanced mainly because the interest rate dropped along with the monthly mortgage payments, which definitely helps us out a lot. The loan officers were very professional, helpful, answered every question that I had and were able to walk me through the process. The wisdom and knowledge were important and I was able to get everything answered in a timely manner which was definitely a good thing for us.

I just got done refinancing my home and working with Daniel ** was awesome. He was very knowledgeable and helpful. The whole process was fast and painless. I will definitely be recommending him to anyone that Needs a mortgage or wants to refinance.

My mortgage was with Chase before and Nationstar took over it so I figured it would be easy just to have Nationstar refinance it versus trying to go somewhere brand new. I had a great experience with their consultants. My payments are the same but I pay off my house six years earlier. Everything was smooth and easy. I would recommend them.

The loan that we had with CitiCorp was sold to Nationstar, which then contacted us to refinance because we were on an ARM and we needed to get off it and get on a fixed loan. Everyone that we talked to - from the first gentleman that we talked to on the phone, the woman that was in charge of it after that, and then the guy that came and signed the papers - were very good experiences. They were very professional and I was impressed. When our options were being discussed to us my husband did most of the negotiating or talking, and I had to okay everything as they were talking but it went smoothly.

I came from GMAC Mortgage, had two mortgages with them, and they were absolutely awful and atrocious. I've been with Nationstar for about five years and I love them. One, I appreciate the fact that they're a mortgage servicing company that is not just in the business of originating loans and then selling them off to the highest bidder. Back to 2008, that practice is what put us in that exact catastrophe.

We received marketing letters regarding refinancing and certain rates are good now so we started to explore Nationstar as a lender. We did it online and then a loan broker or adviser gave us a call. It was a quick response because he had all the existing information on the loan. He was also knowledgeable of the products and the needs that we were looking for. He gave us some options and then the details we were looking for based on the options provided. That concluded our determination or decision which way to go and the loan was transferred. Overall, we received a satisfactory guidance and it was a quick turnaround towards settlement.

Nationstar Mortgage bought my mortgage from Freedom Mortgage when Nationstar bought Freedom. Nationstar advised me to refinance for a lower rate and their reps were really good, especially Derek and George. They did a very fantastic work in the process and provided excellent guidance. Refinancing helped me lower my interest rate a little bit which dropped my monthly payment for a few hundred, though I wish it was more. I look forward to refinancing again in the future.

It was Christmas time and everybody's broke so I thought it'd be a good time to refinance. The news was predicting that the rates were going up and I could still save a few points where I was at the time. My interaction with Nationstar's staff members was super. Their guidance was adequate and informative. Hopefully, everything got taken care of. We got a lower rate and less monthly payment. They have great customer service. They follow through with everything and get back to you.

Nationstar is our original mortgage company so we stuck with them for the refinance and it was the easiest and best experience we've ever had with any kind of mortgage. It was low-key, no drama, the simplest, and no issues throughout the whole process. We're thrilled to death. The loan officer sent papers for both of us to sign and we had absolutely no problem getting in, logging on signing our name. Now, we're on a 15-year mortgage and our first payment is due on February 1st.

I did not initially obtain my home loan through Nationstar, they bought out the company I was initially doing business with. I had never had any problems with my initial mortgage company. Since Nationstar took over, it has been YEARS of problems!!! They took out a mortgage payment from my husband's checking account without his approval and are now refusing to credit our account OR return the money. I have had years of bad experiences with them, and they are rude, disrespectful and arrogant each time you try to talk to any representative (a few won't even provide their NAMES). And they also will tell you something different.

I was with Nationstar shortly after I purchased the house and then they bought my mortgage out and I've been with them ever since. I gave them the first opportunity to refinance with us and just went with them. I checked around and since I was going with the same company, my closing costs were a little cheaper. But still, their guidance was fine. They were pretty thorough and I was always in touch with them. I had a daily conversation with them either through email or even a phone call and they were informative especially if there's anything that changed or I needed updating on. My payment was about $237 cheaper so I'm now getting extra $500 a month on my 401K because I refinanced my house

The Nationstar reps were very professional and they helped me do the best plan to re-finance with. We worked it in the most efficient way. I had adjustable mortgage interest rate. So now I have a fixed mortgage interest rate and it’s definitely an advantage now that the interest rate is gradually going up again. The refinance process was very short and that's the best thing about it. They had sufficient information to process the documentation and make the process very short to do a closing. They also helped me with some of the closing cost, in terms of how we were going to apply that towards the loan.

I had a mortgage with Nationstar and they called me and made me aware of refinancing. The person that was in-charge of closing was very informational. He made sure I understood everything that was going on. I'm very satisfied with my experience and I'd recommend them.

I wanted to lower my interest and payments and the reps at Nationstar were very efficient and pleasant during the refinancing. They had the information that I requested at their fingertips. I got a lowered interest and a lowered payment, and they didn't have to come in and check the current value of the home. The two gentlemen who I dealt with over the phone and the internet were terrific and the young lady who was with the title company that Nationstar used was also fantastic.

Nationstar erroneously force-purchased insurance on my home, when I had the home insured and the insurance paid for. They proceeded to adjust my escrow account and raised my payment by over $800 per month to cure what they thought was a depleted escrow account because of the insurance payment that THEY erroneously made. The discovery of this occurred in September of 2016 and here I sit in January 2017 with the matter still unresolved. All the while I am forced to make a payment that is $800 per month higher than it is supposed to be. If I don't pay the full amount, including the $800 adjustment related to Nationstar's mistake, guess what happens - foreclosure threats. This is the closest thing I have seen to legalized theft.

Refinancing with Nationstar was pretty easy. I talked with whoever the loan officer was first and he answered some of my questions, and then the person that I worked with the follow up did a great job as well. They were very professional. We were doing a HARP, so there were basically no docs and it dropped my interest rate. It's mostly standard refi so it made things very simple. I’m a real estate broker so I work with mortgages a lot, and this was a good experience.

I bought a mortgage from a bank in McDonough that closed the day I got it and that mortgage got sold to five different people and Nationstar was the last one that ended up with it. They've been the nicest people I've dealt with. Even the lawyers that they called to talk with me about the changing mortgage were very polite and informative. I had a 2.75 mortgage and they kept telling me that it was running out and that I had to do something to keep it from going really high. So at last ditch, I finally told them okay. Now, they've got it at 4.75. I didn't have to pay my December and January payments. I'm due to pay in February so that helped me through Christmas season since I've got four great-grandbabies and I had to buy for them and got a lot of other stuff cleaned up too.

I was diagnosed with colon cancer and I was going in surgery. My wife wasn't on the mortgage and I was trying to get everything set so if I died, she could continue making payments without having to worry about burying me and trying to get a loan to pay the house off. I spoke with a lady from Nationstar and she got it on the paperwork. I told her what I was trying to do and that I was cut short on time, and she put everything in. She got me on a HARP loan so I didn't have to go through an appraisal and it sped things up a tremendous amount. She went above and beyond, was very polite and helpful. She even gave me her contact information after I had moved to the closing officer and told me if I needed anything, we can call her back and contact her.

I was absorbed by Nationstar Mortgage from another company and they offered me a fixed rate if I refinance my old mortgage. It just moved over quite easily and I was qualified. Their people were very, very helpful. I certainly appreciate their customer service, which is very difficult to find nowadays. Anthony was very helpful in suggesting things in moving along. He's available for me to call at any time for any questions I have. To speak to a real person and get a callback, he was very on top of it. I'm very happy with my refi. I feel secure now that I have a fixed loan.

Nationstar bought my mortgage from Bank of America. I had just gone through a loan modification with them. Now that NationStar has my loan my payment has increased another $104 a month. I am disabled and can't afford that and now I'm told I will have to go through the loan modification again. Today I got a letter stating that they are going to accelerate and foreclose on my home unless I come up with almost $1500 by 02.01.17. I don't even get that much money each month from my disability. I thought BOA was bad but this company has them beat by a long shot!! Worst mortgage company ever!!!

Nationstar Mortgage sent me some documentation stating that they could refinance my old mortgage. I enjoyed how fast they were in the process because I had applied with Bank of America for almost two years and never got anywhere. Nationstar gave excellent guidance. I also have lower interest rate with them.

I was interested in refinancing my loan then my mortgagor sold my debt information to Nationstar. So, Nationstar reached out to me and our interactions went fine. All the mortgage professionals I dealt with seemed very personable. I also got to skip a month of payment.

I have a great experience as my first refinance. Daniel ** and Caley ** was amazingly helpful throughout the entire process. I also learn a lot about my own house. I highly recommend Daniel ** and Cayle ** for any refinancing you planned in the future.

We've been with Nationstar since we bought this house fourteen years ago. They have treated us well and we are satisfied with what we're doing. We took up some advice from a few people and decided not to go with a reverse mortgage and keep the home to ourselves. All in all, we're very happy with Nationstar.

Daniel ** and Colleen ** were extremely helpful and professional. Great experience working with both of them. They made our refinance very hassle-free. It was very stress-free and we would work with both again, and we would recommend them and Nationstar to our friends and family.

I had a mortgage with Nationstar and refinanced with them for the lower interest rate. I was provided good guidance and I liked that the process was all computerized. They also answered all of my questions.

Nationstar was in-charge of my previous mortgage and I refinanced with them. The idea came when I received some information from them in the mail. Each one of their reps that I dealt with was excellent and gave me very good guidance. They were very professional, courteous, and had good customer service profile at Nationstar which I liked. In the long term, my mortgage term would hopefully be reduced.

This is our second go around with Nationstar and both times they bought our mortgage. 1st time when we sold our home and it fell just right where we sent in a mortgage payment and it took over 3 months to receive that back. Now we have had a major storm damage our house and they have yet to release any funds even though we have already passed their 90% complete with repairs inspection. Every time I talk to them they have rejected a form we submitted or need another form. They are holding over $40,000 currently and have been since September and it is now January. If you have a choice do not pick this company!!!

I refinanced with Nationstar for the lowering of my mortgage's interest rate and also for its payment. Everything fit in place and I didn't have to do too much. The reps were all more than helpful and very pleasant. So far, things are running smoothly and I'm satisfied.

I wanted to take some money out so I refinanced with Nationstar Mortgage. I had a loan with them before so it was convenient refinancing with them. Their rep was helpful and informative. I got the money out and the whole experience was good.

I had some other business that I've done with Nationstar so I took a chance and called for a refinance. They were the easiest at that time. Their guy did it and I didn't check on anything. However, I could have gotten a lower interest. I asked about it but I didn't get it, but I get to save some money nonetheless. The reps I worked with were also very nice, a lot nicer than HSBC which is the worst company ever to deal with to try to get a loan.

Nationstar kept sending mails and calling me before. I let them pass by because I told them I wasn't working but they still sent me more mail. I finally decided to call them back and they told me they can lower the payment of the house. From the beginning, I didn't believe it because it's my rental house and I didn't want to do anything about it. Then I decided it's time to do it again and so I did and it's been okay.

I refinanced with Nationstar Mortgage a couple of weeks ago, where I made a deal with them at a lower interest rate. My interactions with the professionals were perfect and the guidance I received from them was excellent. Their process was fast because I had applied with Bank of America for almost two years and never got anywhere.

We had a previous mortgage loan that was purchased by Nationstar Mortgage from our bank. We did a refinance for the interest rates. We were on an adjustable rate mortgage so we went ahead and did a refinance to a fixed mortgage. Anthony and Ivy, the mortgage professionals that I talked to, were wonderful. We haven't even made our first payment yet but we will have a benefit because our payment will have gone down.

I wanted to refinance my home last year. Because I have had a BK in the last four years I was told by multiple mortgage companies I had to wait for the four-year mark. I waited... I went with this group of incompetent people because I thought since they already owned the mortgage it would be easiest. I was originally told that a refi was a slam dunk given all my information. Here I am four months later and now I am told they can't do it because of the BK. They had all the info from day one. Nothing changed. Now 4 months later my credit score is lower due to them pulling my credit once a month for the last four months, and interest rates have gone up! I am screwed and they don't give damn. I would advise everyone avoid them at all costs!

Nationstar bought our mortgage and they sent us a letter about refinancing. Given that they already have our mortgage, refinancing would be really easy. We have done this a number of times and we had all the documentation they needed so we didn't have scramble on. Their reps provided everything that we needed to know and we sent them our paperwork. They did the loan calculations and arranged for a closing. It went all fine.

Nationstar Mortgage company continue to raise my monthly mortgage in a regular basis as if my paycheck goes up each time I get paid. I have asked Nationstar to transfer my business to another company multiple times with no avail. I am to the point that I am near losing my home. It appears that this is their objective. I have complained about this matter to Better Business Bureau. I need help to save my home where I reside in the last ten years.

I called about this problem on Dec. 30. I was told this requirement was only lasting until Dec 31 and then would be changed. Well it isn't changed. You cannot log into your account without putting in your 9 digit SS#. I refuse to do that. So I cannot use their website online.

Nationstar is the most deceptive and deviant company I have ever done business with. And no, my loan is not delinquent, past due, or anything but on time. Their reps will string you along, transfer you from person to person, and screw up your loan (and credit if you don't catch them and force them to stop). Given the choice between a loan shark and Nationstar, you'd be better served using the loan shark.

I have heard about the HARP program and was interested in reducing my interest rate. I like the fact that Nationstar approached me about the refinance. They gave me a call and offered it to me. The rep from Nationstar Mortgage was very good and gave me all the information I needed. The process was also very easy and fast and I like that there was good communication. I could reach them easily.

Nationstar sent me a letter saying how much less my monthly payments could be if I refinanced, so I called them, we struck a deal, and I'm happy with it. It was all very professional. They gave me several options and I chose the one that was best for me. I was able to get a lower interest rate and a lower payment. Plus, I'm able to pay it off faster.

I found out about some rates Nationstar had, as well as the HARP loan, and decided to give them a try. The rep was real good about explaining stuff, and when I went to him with some issues, he was able to resolve them all reasonably quickly. They did a good job and were prompt at getting back to me. I got a much lower rate and went to a 15 years instead of a 30. Additionally, I had a floating payment and the closing rep was very helpful in making sure that I received that payment back. It was a pleasant experience, overall.

I had a mortgage with Nationstar which had a high interest rate. I refinanced with them which was pretty easy to do. I got a lower payment on some of them but an additional time period to pay and I ended up paying $4,000 for each one of the four that I did.

Nationstar bought my mortgage. I'm retired and in debt and I wanted to lower my monthly expenses. I then considered refinancing my old mortgage. The Nationstar mortgage professional I dealt with was efficient, very good and helpful. We discussed what I wanted, if I wanted money out, lower interest or lower monthly payment. And what I was trying to do was get a lower monthly payment. There was another rep I dealt with who was not very pleasant and he was trying to get me to rush to send some things. I found him difficult and he was supposed to do something so that I wouldn't have a payment in November or December. But that didn't happen.