Mr. Cooper Reviews

My husband and I had worked an increase in our credit and in 10 years of being 7.625, we were just tired paying such a high interest rate when the market was low. Considering my high-interest rate, Nationstar offered their new table of refinancing and we took that opportunity. Their guidance was excellent because they informed me and they're the one to send me notices for refinancing and encouraged me to refinance. They were excellent and very professional. We weren't forced to do anything and making a decision wasn’t a rush. And the lower payment allows me to have more money for something else that we needed in our life. I was highly satisfied and I will always recommend people to do business with Nationstar.

I have been a customer of Nationstar for a few years because Bank of America sold this loan to Nationstar. My issue is that after several years of me paying my property taxes, Nationstar decided to pay my property tax also so it was paid twice, no notification on the part of Nationstar. They just doubled my payment without telling me. I have been trying to resolve this for over a year now and I have several past dues on my payment record because I continued paying my regular payments.

Nationstar Mortgage refused to address issues with the administration and record keeping of my mortgage while continuing to harass and threaten foreclosure. These were a result of their manipulation of payment records which falsely indicated a default status. In addition, the interest rate that was charged was overstated which resulted in monthly contractual payments to be overstated and paid by $200.00. I overpaid in excess of $35,000.00 over a period of several years. I made every monthly payment in full and on time as was outlined the closing documents. The payments were either misapplied or applied properly to my account with subsequent modification entries being made.

Nationstar is an absolute joke. They are crooks. They have kept my clients insurance claim money in the amount of $30,000.00. Meanwhile my client has been in their home destroyed by water for 2 and a half months. Something has to be done about this company. All we have seen on the internet is where they continue to keep clients. Money crooks.

One person was great; however, the other person I have been dealing with shows ZERO appropriate customer service or respect. She has been patronizing, childizing, inconsistent, and beyond difficult. If this is the reflection of the new and improved Nationstar/Cooper, I will be moving my business. Beyond dissatisfied.

My mortgage was sold to Nationstar at the end of May. I wanted to make sure I did everything correct (even mailed my payment May 30th before it was due on June 1st). They processed my check 5 days after the due date on June 5th and charged me $125 late fee when it wasn't even late. Very disappointed and definitely will be changing mortgage companies.

I have been paying my insurance payments (flood/fire) and mortgage payments separately. Never had an issue before and my previous lender moved over my mortgage to Nationstar a few months ago. All of the sudden in April Nationstar decided to pay my flood insurance without even consulting me or letting me know. Then they decide to charge me with a shortage of over $2400 because THEY decided to pay my flood insurance.

We were going to refinance and got about 1/2 way through then decided not to. Dane stated to me that we would not be charged for anything. Then We get a bill for $1900 for flood insurance. We went ahead and got our own flood insurance for a much cheaper rate of $399. Insurance send to Nationstar. Then Nationstar returned our check. Still charging us every month for their outside flood insurance plus escrow fees.

Had a mortgage through USAA which was sold to Nationstar. We expect a lot out of USAA as they have always provided their customers with the highest level of service. The fact that they let Nationstar not only handle their customers but also use their name is a disgrace. We are in the process of doing a loan assumption and have been asked four times now to send in the same paperwork over and over even though confirmations have been sent that the paperwork has been received. We thought for sure the VA was going to be the tough ones but Nationstar blows them out of the water with their lack of accountability.

I would like to say my recent experience with Nationstar Mortgage was above board. The team was very professional. John Woods, the mortgage rep literally walked me thru the process of the filling the initial request for a refinance. He showed great patient and understanding. I would like to mention Jason **, Processing Team Lead. Jason kept me abreast every step doing the process. He either email me or phone me whenever he needed to pass on information. He also went above and beyond getting me a gift card. It should be noted that I had made several calls to Nationstar and no one could help me. Thanks for a great experience with Nationstar.

Elliott ** was my loan originator and Mai ** was my closer. BOTH were AMAZING! They made things easier for me and basically "held my hand" and calmed my nerves throughout the process. I could not have asked for it to have been any better than they made it! What a MOST EXCELLENT SERVICE TEAM! Thanks!

Very professional while friendly. Prompt response to questions. Explained everything in detail regarding process, requirements and worked through hurdles. Highly recommend Julie ** (processor) and James ** (officer).

Suzanne ** and Mark ** assisted me with a VA Refinance of my home and I was delighted with their services! Suzanne was very professional and easy to work with. She kept me informed throughout the entire process and was able to answer all of the questions I had concerning different aspects of the process. I would gladly work with her again, Suzanne ROCKS!

I applied for a loan modification and after making my trial payments they approved me. They sent me a loan modification package to sign and they needed my ex-husband to sign as well since he was on the loan. My ex-husband had signed the deed over to me and I told Nationstar that he refuses to sign anything because he has already signed the deed over to me. Even my attorney didn't understand on why they need his signature since he has signed the deed over to me?! They insisted that he signs even though I hold the deed to the house.

Incorrectly flagged account bankruptcy. Won't report credit. Horrible customer service. It's been 70 business days since I found the problem. They have finally removed the flag. They have not reported my perfect payment history. I'm selling and buying a new home and I can't wait. I will not be approved for the loan I need and will either be forced to buy a home we aren't wanting - or we can continue to wait and move into a family member's home and commute while we wait. Nationstar refuses to call credit bureaus and keeps telling me to wait for the day it is automatically reported but can't state the exact date.

Excellent people at Greenlight. John ** and Cindy ** were instrumental to getting my refinance loan done so quickly. I appreciate both the processes and the people involved. Big shout out to these two folks!

A couple of things... First off, although I SENT the previous mortgage company (the company I had before NS took over) payment as my regular payment (auto-pay from my bank), NS decided not to POST the payment until 2 weeks later when THEY finally processed it. They told everyone there was a 60 (or 90?) day window during which late fees would not be charged in the transition which was good. However, they delayed posting the payment on the correct date - it was in their favor.

Over 10 calls and no one can identify why my escrow has a miscellaneous withdrawal, shorting my refund. Closing was 4/27/17, two checks was sent in, in excess of payoff. They took part of one check said it's for May's Mortgage and then said the payoff was short, so they took money out of the escrow account. One representative said I should send proof of second check, another, "You were only paying for May due 5/10..." Supervisor came on was very very rude... never let me explain my issue. He just said "That's all you are getting. Is there anything else." Rep, "Why did you send two checks, was it certified?" Me "Yes..." "Are you sure?" "Yes I am I bought it myself."

In mid 2005, at the age of 25. I applied for a mortgage loan. The only information the loan officer ask me for over the phone, was my name and social security number. They didn't even ask me if I had a job or how much I made. At the time I didn't realize I was signing up for a subprime mortgage. This predatory lender gave me a $250,000 loan.

Our loan was transferred from Bank of America to Nationstar while we were applying for a loan modification. Once Nationstar became the servicer, they have done nothing but deny all requests even when we were able to show that we qualified. It has been their goal to foreclose on our home since day one. Now we are facing eviction and they basically stole our home from us.

My husband and I have been married for 25 years. We are both Army Vets. And proud of it! I messed up, and ended filing for a PERSONAL Chapter 13 BK. Everything was fine, paying that off, every month to my BK Atty. Then Citi Mortgage transferred our loan to Nationstar Mortgage. Well let me tell you! I can't even get a lousy statement to prove I own a home, let alone all my payments! They are not even listing our loan on our Credit file! So Are we imaginary people, writing checks every month to an imaginary mortgage company? I am at a loss as to what else to try? We are trying to refinance with a VA Loan but can't! Because we are being held captive! PLEASE HELP!!!

A gentleman named LaQuinte called me regarding a review I wrote about excessive fees. It was regarding home inspection. He was wonderful and made it right. Nationstar is lucky to have him. He offered me a compromise and explained how to avoid these in the future.

I want to thank Garrett ** and Ermin ** and all of the Nationstar, LLC staff for their outstanding commitment to my home loan. Both Garrett ** and Ermin ** took the time to walk me through every stage of the process, and help me refinance old 30-year mortgage to a new 15-year loan. Within a matter of days the process was underway and within a few weeks I was closing. Again, thank you gentlemen for a wonderful experience.

When the five year anniversary of my 5/1 ARM mortgage arrived (October 2016), I was expecting an adjustment because the prime interest rate had increased by 0.25% over this five year period. However, Nationstar Mortgage increased my mortgage interest rate by 0.75%, three times the interest rate rise during this period. Several calls to Customer Service demonstrated that the staff who answer the phone do not understand how interest rate adjustments on ARM really work. I wrote a letter to Nationstar in December, 2016. The response in January 2017 did not answer the question, but promised to escalate my concern. I have been waiting five months for the "escalation people" to respond. During this period, my numerous emails and phone messages have been ignored.

I unfortunately purchased investment property just before the bubble burst. I bought them with interest only loans to keep the payments low. The plan was to hold for 5 years and sell. Well you know what happened. The banks contributed to this bubble bursting mess but they got bailed out. Using our tax dollars (TARP). But now the culprits got raises and none went to prison but many victims remain and the banks like Nationstar refuses to help as they have been helped. Their greed is just the same old greed.

Today, I spoke to the customer support supervisor, a CS rep, and a rep who hung up on me (although I was angry, I didn't raise my voice, nor was I rude, but I did insist on getting to the root of the issue and not simply reviewing payment history that was incorrect), for 2 hours and this was after a similar conversation with Nationstar customer service a month prior, regarding a payment incorrectly applied at their end causing a nightmare on my end. The root cause stems from Citi selling my mortgage to Nationstar, and a misapplied payment Citi made to my mortgage that was not my payment a year previous to the sale of my mortgage. I became aware of the error when Nationstar insisted my account was in arrears.

I have been paying I and my wife's loan monthly for the past 5 years with Nationstar without a single payment missed or late to the tune of 60,000 + thousand and only 15000 actually went towards my loan. The person I just spoke with informed me interest was over 500 a month alone I pay 1139 a month. Perfect example how it is all going to the top. More people need to be aware and do the math.

I have been using the same payment date for several years. When Nationstar bought my mortgage I was assured the payment date could continue. Now, I find they are charging a late fee even though all payments have been made either before or just after the agreed upon date that were set up through Wells Fargo.

Bought my mortgage from the BofA servicer, and nothing but problems. After years of zero issues, no missed payments or confusion, these guys can't figure out what to do with a check unless it matches *exactly* the statement amount. Constantly jiggering around with my escrow account, never able to apply payments to principal (even when told *explicitly* to do so). Never EVER admitting a mistake, not correctly reporting to credit agencies. Dealing with Nationstar has been a complete NIGHTMARE. NEVER NEVER NEVER again. I will pay more to have a "veto" over sales just so I can avoid ever doing business with this company.

Having been with Nationstar for many years for our vacation home, without problem using the old website. The new website is a nightmare and every time requires resetting via email link following a verification question and then get the message 'This operation is not allowed in the current authentication state' then followed by a very expensive phone call. Sick to death of them, save hours of your life and go with someone else!!

Nationstar has been great with me. My mortgage was sold to them a few years back 'cause I've been in the house for 11 years now, and they've had it for at least half that time. I refinanced through them last month as we needed to see if we could get a lower interest rate. Everything was explained to me step-by-step, where I understood all of it, and we were qualified for the HARP loan, which we ended up getting. If I call them, they always had an answer for me.

We have been with Nationstar Mortgage for years. Everything went smoothly when discussing our refinancing options with their lending professional. I had questions about the docs that he sent so I sent him an email and he responded very quickly. So I liked that he was very punctual. We also experienced two months of nonpayment when we refinanced with them.

We refinanced with Nationstar to cut down on the length of time we were paying for our house. I'm 70 and my husband is 60 and we don't want to keep paying until we're too old to pay for it. We wanted to get the interest rate lowered, too. We want to get it paid for and 15 years sounded good to me because I was not going to sign for another 20, 30 years.

My loan was transferred to Nationstar. When I recently called about something, they recommended I do a refinance. They transferred me to another department and I talked to them about it and things worked out. We finished up last month and my interactions with them were seamless. Everyone got in touch with me right away and they coursed me everyday by getting the information I needed so there was no delay in anything. Things got closed out within expected timeframe. Everything for me was pretty straightforward. They answered what questions I had. There was a little bit of concern because my loan is backed by the VA and I couldn't find my DD 214 right away but Nationstar was able to move forward without it. What they did on the back end saved a lot of time. The refinance saves me $200 a month and that's a good budget.

I've gotten divorced and in the divorce decree, I got the house, and the only way to get my ex-wife’s name off of the mortgage was to refinance. I first spoke with Robert who was super friendly and helpful. Throughout the refinancing process, I spoke with seven or eight different people and I didn’t anticipate that. But they were all very professional and helpful and they knew and did their job well. With the refinancing, I'm now experiencing a lower rate with the mortgage.

Nationstar had picked up my mortgage from Bank of America for a little while. I contacted Nationstar about a cash-out refinance because I was looking at doing remodeling but then they offered this streamline refinance, which was much more attracting to us. The guidance they provided when discussing the refinancing options was very good. The representative explained everything clearly and walked me down the paths. I was pleased with the programs and everything that he put out. We just made our first payment on the new refinance and we're glad with the reduction in the interest rate and we saved off a year of the overall debt. Instead of the 16 years to pay the debt, with the lower interest rate, it went down to 15 years. We're very happy.

I’ve been with Nationstar for about 10 years and I have an excellent experience using them. I was paying a way higher interest so I inquired about refinancing and now I'm paying way lower. Nationstar is a very professional outfit and their people are very knowledgeable and excellent to deal with. They're the best thing I’ve seen and others should go for them.

I had a mortgage already, originally through Nationstar and then I just refinanced again through them to lower my payments. I had some issues with Joseph, the first person I talked to. He heard what I wanted but I had expressed that I had not been through this process besides when I first bought this house and that I was very inexperienced and was a little hesitant on doing it. He said no problem. Next thing I knew, I was already locked in and I had no clue what was going on. He just kept saying, "Oh, don't worry. It will all be okay. We'll work through it." They wanted us to get this VA loan because my husband was in the service. But unfortunately, because of how he left the service, I don't think he would've gotten it. Plus, we didn't have time to get all the forms in time that they needed it for.

I have been trying to get a partial release of the mortgage because of a land trade to eliminate an easement. I have been trying to do this for about 1.5 months. My first contact it took me 13 phone calls just to get to someone to try to find out what I need to do. They sent me some paperwork to fill out. I filled it out and sent it in. I email them 2.5 weeks later and received a reply saying it was in process. 3 days later I received another email stating that they have not received any paperwork from me. I emailed them 3 time to find out what was happening. Never received anything back. Called customer assistance. Got a hold of someone and emailed the forms in. She said someone will be in contact with me. No one has from the right department. All I want is someone to help me get through this and no one has been. I have already filed a complaint with BBB and will be emailing Nationstar daily until I get results.

We were past clients of Nationstar Mortgage so we decided to see what they had to offer. We were in an ARM and the rate was adjusting every couple of years. What we could do was get it down or we get it more stable. Everything went good during refinancing with Nationstar Mortgage. What was said to us was delivered. They were able to lower the rate even more which helped as it takes some of the pressure. It's a couple hundred a month. They were also very easy to deal with. We've gone through more refi that drawn out and long for no reason but this one went according to schedule.

The servicing of the mortgage I had with HSBC was sold to Nationstar Mortgage. Nationstar called me and they were willing to refinance my old mortgage so we got it done. However, the nature of mortgages and the mortgage business, which led things to occur in a certain way was more complicated for me than what it needed to be. At the moment, there's not a lot of difference between the different options. And I was looking for something that was essentially saving me the most money in the long run. And I'm happy that Nationstar was able to get my refinancing done because other companies were not. It took three points off my interest rate so that was good. It took six years off the mortgage length and had a payment that was about the same. However, I've been trying to reach the sales rep that called me to tell him to call my friend, and he never called me back. I've left him several voice mails and he has never returned my call.

We knew that there was a lower interest rate available for refinancing. We inquired with Nationstar, which we were already using as a mortgage provider, and several others to find out what that was. Refinancing with Nationstar was quick and easy, smooth and professional. We did it via teleconference and online. We got down to the point and got it done. I now have lower monthly payments and it helps.

We were coming up on 10 years of owning our house and we had a good credit rating and credit score. We’ve been paying mortgage insurance and I was considering if that was something we could drop now that we had paid so much on the house. And that went to Nationstar scheduling a refinance for us and we went ahead with a new interest rate. Everything was already with them so we didn’t look into other companies. We’re happy with it. During our discussion, they were helpful and courteous. They took time to answer my questions thoroughly. The interaction was great, we got everything figured out and moved forward. The amount we pay per month is the same but we’ve reduced it to a 15-year loan from a 30-year loan. Overall, the experience has been streamlined and straightforward. There isn’t much to it which is good, not much confusion. It’s about as good as dealing with a mortgage company can be.

We have been dealing with Nationstar for over 11 months now when our house flooded on our honeymoon. We finally got our final inspection from Nationstar over 2 months ago and they still will not release the final check. Every time I call, they change their story and say we keep missing paperwork. This has been the worst experience I've ever dealt with. How can you send an inspector out, say the work has been 100% complete and still not release our final check. This cannot be legal.

I refinanced my VA loan through Nationstar and I was very pleased with the whole process. Jason **, my loan processor, did a fantastic job of helping me through the process. He was always available for me whenever I had questions and always kept me in the loop of what was happening. I would recommend Nationstar to anyone.

Something happened with my escrow account. I was mailed the check and I didn't really understand what it was about so, I cashed it and carried on. Later, it turned out that my Escrow came in to a negative balance and they were going to start charging me on top of the normal regular balance of the payment which was more than I really cared to pay. We scratched around and did some figuring and it turned out that by refinancing, it would help me with the numbers and get my mortgage to where I needed it to be while still being able to repay the deficit on the escrow. Nationstar bought out my mortgage from another company. Everybody there was pretty much top-notch. They had good answers for me which is what I liked about the whole process.

My other mortgage was going to adjust and I wasn’t sure what our company was gonna look like in a couple of months. So I refinanced with Nationstar and they were good. The rate went up a little bit but I was afraid of what it was going to do more. So, it’s still good. The first person I talked to was really good but the second person was really hard to work with. I had to keep going back and forth and say, “That’s not what I agreed to earlier.” There’s a little disconnect between the person setting it all up and the person doing the paperwork. So there’s a lack of communication between the two departments.

Nationstar Mortgage took over my existing home loan. They reached out to us suggesting that we could get a lower rate, which was what we were looking for and refinancing was a very smooth process. The reps were very attentive and answered all my questions. Plus, it worked out very well.

The interest rate with Nationstar Mortgage was good and we got to save the first month. It was an easy transaction. But they should go paperless. They always send paper monthly statements and then you have to pay and write checks every month. It’s ridiculous.

I was on a very great loan and interest rates were still low. I wanted to lock in a fixed rate before things changed and I stayed with Nationstar because it was the easiest. My mortgage was transferred to them a number of years ago and I didn’t have to go through an appraisal. It was fast and simple. The gentleman that I dealt with most was very helpful and always there for me when I had questions. It was a good experience with him. I knew I didn’t want another 30-year loan and I talked about going to a 10 and he recommended we do 15 because the interest rates isn't different. They did a good job and it's been a positive experience with Nationstar.

Nationstar purchased my mortgage from Bank of America. And because of the government's harp loan, I looked into refinancing my old mortgage. I had a conversation with the Nationstar rep via telephone and it was handled fine. The rep was very effective with what was available to me and how I wish to proceed. So I had no problems with the entire process except for the rate, which was the only thing that bugged me. It was somewhat on the high side and now the rates have dropped so dramatically and I'm stuck with the 5.1% rate, which I'm not happy about. At that time, the going rate was in the 44 and a quarter and if I wanted to add another $78,000 to my outside balance, they would give me a lower rate but since I did not want to do that they increased the rate but there were no fees involved. Other than that, they did everything as they said they were going to and my experience has been exceptional.

I had a loan with Nationstar Mortgage and they contacted me with the offer to refinance. I liked the lower rate and lower payments. In the beginning I wasn’t sure if it wasn’t a scam but eventually, I felt confident. The two people who called, Anthony and Kelly, were reassuring, very personable, and very professional. Their guidance was clear enough as to not confuse me too much. Everything was a breeze and I’m happy with the transaction overall.

Nationstar mortgage Company is the loan holder. They are not recognizing that I am a service member of the US ARMY. I have been denied loan modification and they are proceeding in foreclosure. I wish to stay in the home, I have nowhere to go. Nationstar Mortgage has had home inspector come to resident and I have been harassed numerous occasion. Their home inspectors have pulled in my driveway and yelled, "Pay your ** mortgage". They don't know the circumstances and the home inspector when I came out into the driveway he reached in his car and got a bat. I told him to leave and called police. Their home inspectors keep pulling in the driveway taking pictures and speeding off. I followed numerous inspectors and told them to stop stalking my house and sitting in front taking pictures for 10 mins. My wife has recently purchased a firearm because of the harassment.

I know we are behind on our payments. Our payment came back refused a week ago. I called and spoke to Tamika, she told me she didn't know why it was refused but she would send a message to her supervisor to have someone give us options to help us catch up. Less than a week later payment is refused again. I called spoke to Christina. She told me it was refused because I was behind by 4 months. I said, "What can I do". She said I could call before 8 on that day which was May 31st and schedule two payments. And she was planning to send us information to do a loan modification.

At first I was hesitant to start another refi since I had already tried twice in the past year with disappointing results. One was with an Equity sharing company; the other my own credit union. Both required appraisals at $500 at my expense; needless to say I didn't make it through Underwriting. The Processor at the equity sharing company said I was late with my payments; later, I received a letter saying that my income could not be verified even though I had submitted my 1099R's and Award letters. My credit union said I was too deeply in debt... I was.

We were wanting to get a bigger house but we owe too much on the one we have and we can't sell it. We decided to refinance with Nationstar for a shorter term since we had our loan through them the last time. We did this a couple of months ago. The reps asked me what I wanted and I told them that I wanted to get a 15-year term so I can pay off the house or pay it down faster. The rep punched it all into his computer and said, "Yup. We can do that." And he made it all happen. When we had any questions, he explained it. They were very courteous and willing to work with you. Nationstar followed up with me and everything went well. I've been happy with them ever since we got them.

I can't say enough about the positive experience that I had during my refinance process. Swaha ** and Edith ** were not only prompt in answering my questions and concerns, but they were more than patient and kind about it. I felt like I was their only client. The entire process from start to finish was so fast and worry free. I want to thank them again for helping us and for giving us top notch customer service.

I have been with Nationstar for 3-4 years, as they acquired my loan from another bank at that time. I never had any problems with them. Recently, my husband and I wanted to purchase a travel trailer and needed a loan. We didn't even know that Nationstar could help us until we applied for a revolving credit line through an RV vendor for a super low approval amount, then tried our local bank for a home equity credit line where we were denied. I went to Nationstar's website where I was surprised to find they advertised a refinance offer. I filled out an easy, online form, Nationstar promptly contacted me by phone and discussed my options. We went forward with the application process over the phone, which was super easy. Then I uploaded my supporting documents to the secure site for Nationstar to access.

Nationstar did my refinance on the home that I own now and everything went well. They were very professional, quick, and on top of things. They were calling me all the time and asking me permission. When they said they will call back, they did. So far, I’m happy with everything that’s going on. They lowered my payments to about $300.

I had a very good job before and made very good money. And I ended up having to go out on disability, which went on from $2000 every two weeks to $900 a month. That put me in a huge bond so that’s the reason my husband and I chose to refinance. At first, he was very disappointed that I lost Auckland and went with Nationstar because when I was with Auckland, I had a lady that worked with me. She always talks and starts communication with one another. We talk with each other once a week and I would pay extra money because we were behind to where I got caught up. But all of a sudden, I went to pay one day and it was with Nationstar and that was a problem. I didn’t like the transition and that I didn't have anyone.

I was very impressed with the service provided. Especially Chris ** & Namkha **. It wasn't easy for me to get all the docs required, but their patience, courtesy and patience made getting my refinance seamless and painless. I highly recommend using Nationstar.

Their system failed to show a scheduled payment online, so I made an immediate payment to ensure they were paid. After the weekend, I noticed I was being double withdrawn. I had a 3 way conversation with them and their bank, and stop paid the payments at their reps counsel. No mention of fees. Shortly after I was charged $50 for the stop pays.

My original mortgage was sold to Nationstar. Then Nationstar sent us a lot of information about refinancing my old mortgage. I then decided to refinance with them and during the refinancing process, I called them initially but for the most part, I dealt with them through email. It was a quick and painless process and they were easy to get a hold of. They also gave us information we needed quickly, as far as the new payment. The refinancing was for a shorter mortgage and it raised my payments just a little bit. But I was impressed with the Nationstar professionals’ knowledge about what the process was.

My experience with Nationstar was fabulous. They bought my house a long time ago and I just refinanced with them to lower my rates so I could have a less payments. They are very honest. They said what they’re gonna do completely before there’s any signature. Also, their mortgage professionals were all fantastic. I am a very satisfied customer.

Nationstar acquired my mortgage from another servicing agency on November 1. Municipal taxes were due on November 15. Nationstar sent in a tax payment that arrived on November 16, A DAY LATE. This left an unpaid tax balance of $18.00. Nationstar did not respond to the late fee and therefore the fee increase from $18 to $272.00 which Nationstar says I should now be responsible for paying. I understand that Nationstar is changing its name to Mr. Cooper. I fully understand the name change.

1 star is too high! Our loan was sold to these morons. They are completely inept. We no longer have an escrow account associated with our mortgage because Nationstar is entirely too stupid to handle that appropriately. DO NOT UTILIZE THESE PEOPLE UNDER ANY CIRCUMSTANCE!!! Unfortunately if your loan is sold, you may not have any choice. Nationstar is motivating us to pay off our house early so as not to deal with these fools any longer. Even after having our escrow account removed, Nationstar is still sending letters about forcing insurance on us. We pay our insurance in full each year. Our insurance company has been paid, but these silly people still want to force place insurance on us. My wife has spent so many hours wasted speaking to one person after another. What an absolute joke!

I retired early from my job because I had to help my mom. I rented out my house and continued paying the mortgage. My payment was a little bit more than $1,300 a month and I was just gonna pay an extra $200. That was my plan to get the mortgage paid off and get it to 10 years. I kept hearing that at a certain age, I can lower my mortgage. I do have my IRA account that I’m leaning on but I didn’t think Nationstar would consider me.

I've had my house financed through Nationstar Mortgage since I bought it. The guidance that I got when the refinancing options were discussed was great. Nationstar's refinance process was also very streamlined and smooth. They did everything around my schedule and had all my information. Also, I did everything right here from my house and send the information back through computer. And then they sent the closer from the Title Bureau and he came out to the house. I signed everything up with him and it was done deal. He also called me on the telephone if there were any problems with anything. The experience overall was great and communication was good.

Nationstar bought my loan from Bank of America. Then they sent me a promotional email about refinancing and their employees made the process easy. They were knowledgeable and friendly. It was nice interacting with them. There was no pressure and the experience with Nationstar was low-key and very pleasant. I now have lower payments and lower interest.

Nationstar bought my old mortgage. I was paying PMI on an FHA loan and there still wasn’t another way to get it in between even though I had equity at my house. I wasn’t able to get that without paying down the full 20 percent. Going with Nationstar was easier since they were already my lender for a couple of years. I didn’t have to provide all the documentation that the other lender was requesting. Refinancing with them was very fast too. The whole mortgage was closed within about three weeks. Even my home appraisal was done within a week of me inquiring. I recommended them to my sister when she refinanced.

Our old mortgage was taken over by Nationstar. It was changed when the mortgage was sold to another bank. One of the main reasons we did it is that we were looking for a little break in our payment. The people at Nationstar Mortgage were always nice. If they didn't know about something, they'd get me in contact with someone who knew. They were easy to work with. They laid out options for me so I always knew if there is a better way or a different way to do the mortgage. It was nice that I had a payment plan on. So far, it's been okay and I'd recommend them to others.

They have my home insurance settlement for roof damage/replacement. I have spent the last 2 weeks getting lied to and sent on wild goose chases. Bottom line they are refusing to pay. The roof has been 100% completed since 5/6 and they inspected it on 5/11 and agreed. They still have 70% of the insurance proceeds. They have not paid in 25% increments and now have requested yet another inspection for the inside of my home. The only damage was $300 to repair stain from water seeping through drywall. They are holding $70k, agree that all work done, but now plan to stall another month to inspect a $300 patchwork job in a closet. I am filing a lawsuit next week.

Every year, my interest could change. It was good for years but I was worried about what was going to go on with the prime. I wanted to go ahead and get it into a fixed interest rate to keep it at a reasonably low rate and if something happened to me, my wife wouldn’t have to worry about it. Nationstar has had my mortgage for 10 years and I refinanced with them. I’ve always had good service and communications with them have been outstanding. Their guidance was very detailed and they worked with me on everything. They're very thorough and not pushy. They also gave me the best option that I selected for what I needed.

I have a loan with Nationstar so I called them to refinance it because it was an adjustable mortgage. Doing the refinance was self-explanatory. They have all of their information on file and they just had to sign papers. The rep contacted me, submitted the paperwork, and kept me informed with everything. It was a 10 or 15 day refinance process and that was super fast. Since refinancing, I haven't had to pay a mortgage in a month. We've also lowered the payments a little bit and I'm in the fixed rate now so it's better. I was perfectly content and I'm going to use them again when I refinance.

We have a mortgage previously with Bank of America and they sold it to Nationstar. I called Nationstar mortgage to advise them about changes in my homeowner's insurance and the lady who helped me suggested that they have a great program to refinance. So I told them, "Yes," and they called me the next day. It was easy for me because I'm a realtor so I'm very familiar with the process, but they were very, very helpful, quick, and they keep me updated at all times. They make it really easy and simple. Even though my payment remains the same, I was able to note down five years of my payment so that's a benefit for us. It was great and I'm happy with Nationstar.

The interest rate in my old mortgage was going to start going up. I had a good interest rate and I wanted to make sure. I'm divorced and the house is mine and I wanted to get the loan in my name as well so I inquired about refinancing. My monthly payments went up a little bit. It's a little higher than 3.5%, which was what I had, but that's okay as it's not much of a difference. It has been good. I had EverHome and Nationstar Mortgage bought out the loan. There’s so many of them that are out there but I like their website better than EverHome.

I wanted to lower my payments and the representatives I visited with were very knowledgeable and made the entire process easy. They kept me informed throughout the process and were always ready to answer any questions. I would highly recommend Kendra ** and Caley ** to anyone wanting to inquire about refinancing with Nationstar.

I had an account with Nationstar Mortgage already and I refinanced with them to get the going rate down. My interaction with them was wonderful because they've been absolutely perfect to work with and it was the most painless mortgage I ever had. It's been worth it and everything went better than I'd ever planned. They were very thorough and I'm really happy with them.

It was awesome with Nationstar. They were incredibly helpful, very attentive, and prompt. They got me the information I needed so the refinance process went very well. I didn’t have any problems at all either by phone or by email. The way my refinancing options were discussed was very professional and handled well. The refinance made my monthly payment higher than it was before but it took care of the problem. It was a very successful experience.

I had my mortgage through Bank of America and they bought out to Nationstar. I was on a flexible payment and wanted a steady payment. Robert, their rep who helped me out with the loan, was really good. He was friendly and personable. He walked us through quite a bit. The only thing they didn’t inform us was the extra insurance which we gotta pay in case we default on the loan.

I needed a lower house payment, lower mortgage payment and lower interest rate. Nationstar was our mortgage company from the start. I had inquired other companies but they weren't as good as them. Also, their mortgage professionals are very professional and if I had any questions, they respond to me. They gave me options in general and I picked the better one that was good for us. Both my monthly payment and interest were lowered. Everything works out good.

Mortgage ReFi: All of the representatives were extremely nice and made sure that I was aware of what was needed and the progression of the process. I wish Underwriting could ask for needed items all at once instead of one at a time. However, having said that, it was a very good experience.

My mortgage was purchased by Nationstar. Dealing with their customer service has been a nightmare. Upon receiving notice from my prior mortgage company that Nationstar acquired my loan, I called Nationstar numerous times trying to set up my autopay. Each time I was told that my loan wasn't yet in their system, that I couldn't make any payments or set up autopay until that happened, and that I should call back in a week or so. I was assured during each conversation that I had 60 days to set up my account, and that no payments or interest were due during that time.

Our mortgage was through Nationstar and since they already had all our stuff, we refinanced with them. The interest rate that we had was at 6.25%. The rates were better and I could do the no-appraisal. Refinancing with them dropped our payment to about $200. I called Nationstar, they took all my information down and we closed within two weeks so it was easier and more convenient.

I was trying to refinance my old mortgage for years because my interest rate wasn't fixed and then my health was upside down. I tried to do it last year but didn't work it out because they wanted to give me a high interest rate. My previous mortgage company sometimes transfer from one to another, and they transferred me with Nationstar. Their loan officer was great. He was very fast, sharp and on top of everything. We were even on the phone at four o'clock in the morning with him. He helped me out a lot and did not even hesitate to do it and I will recommend him in a heartbeat. However, My lower payment went up and my interest rate went up too.

I had been wanting to combine my two mortgages and get a lower interest rate, so when one of my lenders called, I started the process with them. Christopher ** and Hanh ** are amazing employees and made the process extremely easy and efficient. They answered all my questions and took me through the experience step-by-step informatively. I am very happy with the final results.

I've been with Nationstar Mortgage for six years. When they redid my finance, it was the easiest refinance I've ever had in my entire life, and I'm 73 years old. It was the best ever. I don't want any other mortgage company. My mortgage started out with Bank of America and then I went to another bank, but I didn't like either one of the banks. I've never been happy with Bank of America and when Nationstar picked it up, I've been with them ever since. They did everything over the internet so I didn’t have to run around and look at a bunch of papers. I was set up to be able to print stuffs again and send it back so it made it really easy. I dropped to $100 in payment and I dropped in percentage too. I pay it online and I've never had a problem with it.

I almost lost my home and SunTrust came to me. I am a stubborn person and I’ve been that way to SunTrust. After fighting with the man from SunTrust on the phone every day, I became determined that they’re not going to get my house. So, they shipped me over to Nationstar Mortgage. I did to Nationstar the same thing I did with Suntrust. I called their reps and told them that they’re getting my house over my dead body. And they said that’s the reaction they like because they know that I want to keep my house. Then right away, they started working with me by sending me the right papers. They worked with me professionally, which I was very proud of. I also did everything they asked of me, so it was no time before everything came through and I kept my house.

I had an adjustable-rate mortgage that became a fixed mortgage. I figured that over a certain period of time interest rates are going to go up, so I better get a fixed rate, and that was good. The amount that I paid for fees was high, in my opinion, and I figured out how long it was going to take me to recruit that. We were going to be in the house longer than that, so it was good. The thing that was a little bit insane was that I signed all these documents and then they had a closing where I had to sign them all again. I presume that that was necessary because they wanted my handwritten signature and not an electronic signature. But it seems to me to be a redundancy that they're asking me to do it again when I've already agreed to all those forms. Other than that, the service I received from Nationstar was as good as any other mortgage company or maybe better.

Nationstar is used by my realtor for their mortgage people. I've been with Nationstar since 2011 and now I refinanced with them. Their representative is a perfectly fine person on the phone and the guy who came out did all the paperwork. The process is a lot easier this time because they did everything by email before I went in. They guaranteed me I will get all, but I kept copies on my phone even though there was no need for me. Then they came for the signing part and gave me my copy so everything was good. Also, my monthly payment dropped considerably.

Nationstar was my previous provider. I inquired about refinancing my old mortgage because of my rate adjusting. Their professionals were super good and the guidance they provided was super easy. Having been a real estate broker for 18 years, I know the ins and outs. I'm the easiest client they'll ever have. Refinancing my loan with them was so easy, simple and fast and that’s the biggest thing. I didn't have to provide a bunch of documents because I already had a tenure history with them and I was able to lower my payment.

Super helpful. Of course you can't refinance without filling out a bunch of stuff but the people I worked with made it easy and they were patient with me. Thank you Nationstar for helping me make my mortgage more affordable.

I wanted to refinance my old mortgage to reduce the payment. Also, with the health insurance going up so much, I needed to find some more money. Nationstar was already in-charge of my mortgage so I got their services for refinancing. The guy from Nationstar called me on a Friday afternoon to tell me how to go ahead. We did most of the transactions over the phone. I was also able to talk to a girl rep too. The guidance I got in discussing my options was helpful. I was already qualified for refinancing and didn't have to have an appraisal. I met with a notary person who had all the paperwork that I signed whenever we've finished. It was overall a good experience. My payment went down to $400 a month.

I have been trying to get my escrow surplus check for months and they keep giving me excuses! I was told in February that I would get it when my account was current. My account was current in March although it didn't update online so I asked and they said it would update April 1st (which it did). I have been told repeatedly - on at least six occasions - that the check was processing, needed to be released, somebody forgot to put in the request to have it released and I would have it in seven days. When I didn't get it in seven days I called back and was told it would be mailed on May 8th.

Nationstar Mortgage was my previous mortgage holder. My original mortgage had been sold to them 10 or 11 years ago. Then, I used them to refinance and they’re really clear about stuff and made it smooth as glass. I don’t understand too much about closing calls and points but I feel like I got a good deal. But the attorney they sent out here to do the closing wasn’t particularly charming but that’s okay.

I have been in the process of a loan modification and submitted all my paper works, trying to reach out to a single person who can provide status but after trying for almost 2 weeks and leaving numerous messages no luck. Keep getting hung up on by the overseas customer service rep who doesn't even understand the severity of the issue and no one onshore will pick up the phone or will call back.

My home loan was through another company then it got switched over to Nationstar. So far, it's been good. The professionals there were really nice and they helped us out quite a bit. Our total payment got lower a little so that was nice. I'm really pleased with them and it would be good for anybody to deal with Nationstar. I would recommend them to others.

Nationstar Mortgage bought my mortgage. Financial-wise, it made sense to refinance with them. I was looking on lowering my payment as a result of it. Their professionals were very good, helpful and did their job. All around, all my experience are good with them. I'm a real estate agent so I don't need much explanation. It went smooth and everything was good.

Jason ** and Justine ** were very responsive and very helpful in refinancing my house, they helped me every step of the way. They explained every time they needed something from me in detail, so I would know the reasoning for it. I highly recommend the both of them. Thanks.

I had kept trying in the past to refinance but I had just stopped when Nationstar happened to call me. I told the guy I had spoken to that I had been trying in the past but was always denied because of the type of loan I had. He checked it for me and said I was approved. They also helped me to finance our home when I bought it ten years ago. It was a great interaction. He was more than happy to help me whenever I had questions. He made sure I understood what he was doing and walked me through the steps real good. I've got a lower payment since refinancing my loan with them. It was a great experience and they helped me out a lot. Everyone was very professional and nice.

Nationstar bought my mortgage from Bank of America. I had to put my son’s name in the house, so I refinanced my old mortgage with them. My son’s gonna buy the house, then we’re gonna remove my name, and he going take over, alone. That is going to be in two years, so for now, we’re gonna stay in the mortgage with him. Nationstar’s representatives did a good job, especially George, and I am happy with the job he did. They were clear in explaining everything, and the refinancing experience was wonderful. Nationstar is a good company and so far, I’m happy with them.

I closed a refinance loan with this company. I worked with Eddie and Cindy and thought they were both awesome They were there every step of the way. They were very professional and made my experience very good. Anytime I had a question or concern if they were not able to answer direct they would call me back usually within a few minutes. I couldn't ask for anything more than what they did for me. I closed without a hitch and my whole experience was awesome. I would recommend Nationstar for anyone looking to buy or refinance. I would give my experience a ten and if I ever need to buy or refinance in the future I will return to Nationstar.

This company has been nothing but downright abusive, uncooperative, refuses to return calls, stalks my family without stating anything other than, "Get so and so on the phone now" (recorded). I don't know what kind of unethical and disgusting behavior you THINK is going to help you... but not that that's for sure. Funny you demand money and you demand it NOW but hey... money doesn't grow on a tree and your unwillingness to even return calls is just sad. How do expect anyone to care if you don't? You are a shady, corrupt, abusive company and believe me I see the lawsuits against you. Make any further threats towards myself or my family... so help you, you WILL HAVE ANOTHER COURT ISSUE!!!

I’ve had a loan with Nationstar for a long time and refinanced with them so I'd get a little lower interest rate. That makes things a little bit simpler. The only problem I had was in the closing. My wife had nothing to do with the loan and the price was in my name totally. But my wife had to sign off on the loan because of some idiotic thing they had going on over there. The lawyers were applying South Carolina laws which are different from Georgia's. The attorney that handled it here in Georgia knew that it wasn’t right but he did it anyway. I don’t mind my wife signing but it was a glitch and shouldn’t have ever happened. But we went ahead and closed the loan because I didn’t wanna have to go back through another ordeal with it. But overall, the Nationstar folks were great and did fine.

From day 1, Daniel ** made the whole process so easy and simple to follow. And at no time l was able to close up, thanks also to Monike ** she was all time in touch making sure that everything was all right... thanks so much for all your help.

It all went like it was supposed to with Nationstar. I was already with them and I just refinanced with them. When the refinancing options were being discussed, they were polite and knowledgeable. The process went very smoothly and quickly and they left me numbers so I could call if I had any questions. They went over all the details with me. I know a bad experience versus a good one, especially that I had used a different company before to refinance, and this experience with Nationstar was a good one.

I would like to recommend Mr. Eddie **, and Mr. Brandon ** for their professionalism in the handling of the refinance of my mortgage. From start to finish they kept on top of the process in a very efficient manner working as a team. Please reward these 2 gentlemen for the fine work ethics they provide for Nationstar Mortgage Co.

We had a mortgage with somebody else and it got sold to Nationstar. During the refinancing, it was awesome interacting with their staff. The guidance that I received from them was excellent. It was a quick and easy experience, and they gave good customer service.

I took my chance in streamline refinance and it was awesome. I had just set up with Nationstar and never had any problems with it. Then I had financed with them for about two years and then I refinanced it for three years. It slices off and took 10 years off of my mortgage payment, so win-win. Their guidance during my refinance has been easy, streamlined greatness.

I just finished my home mortgage refinance. With the help of Suzanne ** and Jonathan **, the whole process goes so smooth and fast. I faced a lot of challenges but they were all solved very successfully. Very good experience with this company and this awesome team!

Nationstar took over my mortgage a few years ago. I inquired through their website and they contacted me and things went pretty quickly. My first payment was on the 1st of April but the interest wasn't as low as I wanted. Other than that, the guidance I received was good.

It was a wonderful experience with Nationstar Mortgage. They were my current mortgage holder and it was easier to stay with them. But they used to have very bad reviews. I researched them and it was horrible. They were a predatory company. Then we thought about going with Wells Fargo. However, in recent readings, I’m not seeing as much negativity with Nationstar. They have better reviews now.

Eddie did a great job helping my husband and I with a refinance to lower the term and interest rate of our home loan. He did a great job of telling us options available to us and how each option would affect rate and monthly payment of our refinance. Eddie kept in close contact with us updating us on the status of the refinance. Thanks to Eddie and Nationstar!!

In 2012 my household had a major financial crisis and we couldn't pay the mortgage fully each month but we sent partial payments and tried hard to stay afloat. By September 2014 we knew we couldn't catch up so we called Nationstar to see what we could do. They said we were too far behind to refinance and our only options were to find the money to bring the account current, go into foreclosure, or do a deed in lieu. We decided to do a deed in lieu and we're told the process usually takes between 45 and 90 days. We received initial paperwork and were told that we needed an inspection and to be in the process of moving out by the end of October. We did all of those things and then silence from nationstar, we would call and leave messages and they would never get returned.

I was looking over our bank account information to be sure things were all good. That's when I noticed that our mortgage went from 572 to 828 dollars! We had not been notified of any change in our mortgage rates and Nationstar has been totally helpless in explaining to us why it went up so much. Basically, from the website, it appears that our escrow payment has increased (I have no idea why though). And apparently we have a shortage, so they tacked on another amount to our bill.

When it came time to get a mortgage, Nationstar were the first people I started working with. They called me for months telling me that I should refinance, so I eventually sat down and did it. The refinance was all done over the phone and I haven't had any problems. Everything went smooth and it was good as to be expected. I would recommend them.

I knew I needed to refinance before rates went up. And there was plenty of mail to that effect, direct flyers and the direct mail. But my mortgage was already with Nationstar so I went with them. They also had a significantly lower monthly payment. I spoke with two ladies out of California and they were excellent. I pretty much knew what I wanted to do but I had just lost my job so I wasn't sure we could even do it. But they were helpful in making that happen. They seemed to care and had good communication. Refinancing with Nationstar has been very efficient and professional. It didn't really require much on my part at all.

Mishandling of insurance fund??? Mistreating customers. I bought my house in '09. I was originally with BOA, they sold the loan to Nationstar. Since Nationstar took over the loan it is been problem after problems, some are just gross incompetence. For example, one year they neglected to pay my homeowner insurance, while the money is sitting in escrow. Another year, they miscalculated the escrow. Resulted in me owing nearly 7,500. And it was me who found the error! MY BIGGEST PROBLEM WITH THEM NOW. I HAD WATER DAMAGE TO MY HOME, THEY ARE NOT RELEASING THE FUNDS FOR THE NECESSARY REPAIRS. They seemed to have clear guidelines of what needs to be done for them to release the funds and I have followed all of their guidelines.

Everything's good with Nationstar Mortgage. They have my account already and it is really easy for me to deal with the people that I have been dealing with. We have owned this house for 11 years and it is on a 30-year mortgage. We decided to go ahead and refinance for 15 years and were able to get the same rate which knocked off four years of the existing loan. Nationstar's reps are very informative from the get-go and we have a good discussion with them. They sold me really quick. When I ask for information, it is easily provided and they follow up by mail, too. Everything that they told me played out. It is a very informative and professional experience. I'd certainly recommend them.

My mortgage was sold to Nationstar by HSBC. I attempted to refinance and found Nationstar to be completely incompetent and dishonest. From day one, I informed Daniel ** in writing that my attorney would be handling the closing and the title work. I have excellent legal insurance through my employer which covers these fees at no cost to me. I provided the initial paperwork immediately to Daniel, and then continued to receive full page emails from Daniel's manager in bold red font saying that I needed to provide the requested documents ASAP or I would lose my rate lock. I would call Daniel and ask what was needed and he said that I had provided everything they required. That the red emails were just standard procedure. WHAT???

Nationstar has been good to me. Their professionals were very courteous to me and gave me good guidance. They lowered my rate and they dropped my payment a hundred dollars. I also had some late fees which they included in finance. So now, I'm caught up which was good. We did it over the computer and they walked me through it per layer. I didn't have to go through the loan and then, a lady came to my house for signing and she was very polite. Right now, I am giving them $10.75. I don't think I'll ever pay for the house when I'm going to live 'til I die and I'm not going to even worry about that. I know I've got to have some way to live. Everything we did went very well and I was blessed for them to do it like that.

I have always disliked this company from the moment they purchased my mortgage! After flooding in August 2016 I know just how horrible this company and employees are! We have had to beg and jump through hoops to get our insurance money to rebuild our home. When we finally think the end is in sight and request our 90% inspection we see just how awful and uncaring and corrupt they are!!! We passed our 90% inspection, we were 96%. When they received the results of the inspection they changed it to 90%, which still meets the set 90%. They are refusing to give us our remaining funds saying baseboards are not up. The baseboards were here and fixing to go up. I have called three times and each time I get told they will request funds be released and call me back, no phone call or funds! You ask to speak to supervisor and are put on hold for no less than 30 minutes only to be told one will call you back, never happens!

My original mortgage was taken over by Nationstar. I called them to refinance then I got a hold of one guy who was my main point of contact and then switched to somebody else. We did it all through email. It’s easy and it went super quick. I could’ve gotten a better rate had I shopped around but the gentleman talked me out of it saying that it becomes different then I get the closing costs. It put me off but I still knocked 2 and a half points off my interest rate. My rates are lower and I knocked years off my mortgage too.

My refinance with Nationstar was handled very quickly. The professionals were outstanding and they did exactly what they told me they were going to do and it happened right on schedule. However, on one of my houses, I made the first payment on the loan but they couldn't figure out where to apply it so they put it in suspense. But I made all the rest of the payments on time and then we went to do this refi. They told me I was delinquent but after investigating it, they figured out they were the ones delinquent, not me. They corrected it, but it was about a four-week period. The young rep made it work in the customer service department and she's outstanding. In fact, I've written a couple of emails about her service.

The refi process I'd gone through with Nationstar went very smoothly. They were very helpful, prompt and I didn't have to wait for anything. My experience was great and everything was perfect.

Paul ** and Chris ** were great to work with. Very professional and accurate. The entire process from start to finish was exceptional. If you need a refi and want to have a good experience, go through these guys. Out of all the mortgage companies out there, this organization is top.

Do not trust this mortgage company! They lie, they cheat and they steal. I have spent countless hours on the phone with the representatives of this company due to continuing to withdraw more money from my account than I have authorized. I no longer have an escrow account and they continue to withdraw escrow. Both times I have been told they have taken care of the problem and both times they make me wait, to receive the money they have stolen from my bank account me, via snail mail with a check.

I had a Nationstar mortgage and they have been bugging me forever that I could qualify for the modification. And I had some other properties that I had to deal with. So, I couldn't do anything until all that was taken care of. The reps at Nationstar were very nice but the closing took a very long time. It started in September and was closed in February. I was going from the option ARM which was lower. When I originally did it about 15 years ago, everybody said I was crazy because rates are gonna go up. But rates have been historically low, and so that's been great. I’ve had a really good run. But now, the interest rates are gonna move. And so, I was able to lock in 4% for 20 years. At one point I was paying three and a quarter, then three something. So, it went from three something to four, which is not too bad. I'd recommend Nationstar.

Nationstar Mortgage bought my loan years ago and I always heard that refinancing with the bank that has your loan is better than doing with another bank. It's also easier and faster and it’s sure. I called and then they referred me to the loan processor. He was really nice. He helped me out and explained everything to me, and I liked it. That's why I said, "Okay, okay, let's do it."

As a realtor, I thought it was the right time to refinance before the interest rates go up. I already had two loans with Nationstar and just decided to go with them instead of messing around. They lowered my payments. It was a good rate and a good fit. Everything was also excellent with their reps. They gave top-of-the-line performance. They were very much on top of the process and were very responsive. I was able to get in touch with them. So, it was a good experience.

Wrong address was given by USPS to the company

My loan got sold to Nationstar Mortgage and then I refinanced with them because they had a deal where there weren't as many closing fees as most other lenders had. I know mortgage lenders are kind of a headache, especially the bigger ones, but I never had that big of a problem with Nationstar during the refinancing. It was very easy and convenient.

Nationstar is our current mortgage company. We save $100 a month since refinancing with them. I’m a realtor and I know it’s usually a lot of work to do a mortgage but our interactions with their rep were good. Overall, our experience with them was quick and easy.

After Nationstar bought out my mortgage they decided to tack on homeowner's insurance on my acct which in 16 yrs have never had, I pay it separately. I have been on the phone over the last 4 months trying to get this taken care of. Still it's not taken care of and it's making my payment go up and showing me past due. Been hung up on, been on phone for 3 hrs and still nothing yet. I bought my house when I was 21 years old, great credit score and they get a hold of my mortgage and it's all messed up now.

I had a loan with Nationstar and I liked that I could deal with the refinance with them without doing an appraisal on the home. Everything was positive with their reps. I told them that I was interested in refinancing and I had already gotten some rates. And then, I received proposals of what Nationstar can do comparatively and it was a little bit more. It's a higher rate but it's fixed. I had an adjustable loan before. But ultimately, I decided to go with them because it was a lot easier and more streamlined. Everything was also pretty straightforward. I wanted rate information and closing cost. So, I was provided with numbers.

Daniel helped me with the refinancing of my home. Due to my busy schedule I asked Daniel to please email me or call me early mornings. It was a seamless and stress free process. Daniel helped guide me and gave me full details of the process and following steps. I would recommend Daniel ** and Nationstar Mortgage to any of my friends and family.

It was a great experience.

When the market crashed, we were unable to sell our house. Crime rate was horrible in our area and we were tired of someone trying to break into our home every other night. So, we decided to leave either way. Our mortgage was originally with someone else, and was sold to Nationstar Mortgage 1 year before we decided to leave. Home never went into foreclosure, but was purchased by Kwik Trip Company. They paid for everything that was due - no short sale and they paid off the remainder of our loan in its entirety. They were told, and us, that nothing was left to pay. We have documentation proving this.

They service three of our loans. They adjusted one of our loans in July, 2016 upwards. Auto-pay paid the old amount, so the account was short by $149.40. Nationstar assessed $185.91 in late fees over the course of 9 months from a rolling late of $149.40. They said they tried to text and call. But we block Nationstar on text and call because they are so aggressive with marketing products and services to us that we do not need. But they never sent us a letter telling us of the shortfall.

We were thinking of refinancing, and thought about going with a different company thinking that would be the best alternative. But then, my husband thought about approaching Nationstar for help us, and try to get it in the same price-range or a little bit lower. So I called Nationstar and told them what we want to do. We mostly talked over the phone and just met during the actual signing down of the mortgage at the house. They conducted themselves professionally.

I've had a loan with Nationstar for a year now. I tried to refinance with them four years ago, but I got frustrated with the first lender that we had to go with. Although this time, it was a lot easier. Some things changed in the last few years. The process was a lot more streamlined and customer-friendly. My loan representative that was there before last year was always informative and available. I'm completely happy.

I didn’t know that Bank of America was going to stop my refinancing with them and I was completely taken by surprise when Nationstar took over. I tried to refinance through other agencies but due to my circumstances, I couldn’t. Eventually, I decided to go ahead and Nationstar accepted my situation and went ahead with the refinancing. I would have done better with a monthly payment of $545 or $530, but I finished up with $580. The interest rate is going up though and if I had postponed it even further, I would have been paying more now. In general, it’s fine.

I am completely dissatisfied with Nationstar Mortgage and I think that they are trying to steal money from their clients. In my case without my consent and completely illegally they opened an Escrow account. Many times I called the company trying to explain and solve the problem but the representatives promised to help but did nothing. This company does not hesitate to steal from their customers small many as 2 dollars. I strongly do not recommend Nationstar Mortgage. Company that cheats.

I was pleased with the turn around time of the re-finance process. I worked with Alex ** and Jesus ** and they were attentive and responded to e-mails and phone calls promptly. Together they made the process quick, easy and stress free.

The experience I had with Nationstar was pleasant. There was a lot of paperwork, but that's a refinance. Any questions I had were answered promptly and accurately and with the options that they gave me, I got the best for my money. The benefits included a smaller house payment and seven years off the life of my loan. It was an easy experience dealing with the people and they took very good care of me so I'm very happy.

I am very pleased with Nationstar. Every time I have questions, they’re helpful and if I need anything, they help me as best as they could. They’ve always treated me well and I’ve always felt comfortable talking with them. They also allow lower monthly payments. I’m at the point where I’m not going to pay off the loan for quite a long time, so I’m at least able to have more money by having the smaller payment to spruce up a little capital.

Nationstar inherited us, because our mortgage got sold to them. But they've been our mortgage company for several years now. Overall, they are fine and they have acceptable reps who are responsive, polite, and professional.

I was told if I made payment into Escrow, analysis will be run again and my monthly mortgage payment will be reduced. It really depends on who you get when you call. Previous the agents were helpful. The manager explained that I did not have to pay the two months advance that the agents kept on insisting that I need. This time unfortunately I had to deal with the following persons: Brenda in customer service who thinks she knows it all, she put me on hold for 27 minutes and not once came back to say sorry for the wait.

I had some other calls for some other mortgage companies that I was trying to compare to but in the end, the deciding factor was Nationstar already had my original loan and the paperwork would have been easier. Also, the other quotes that I got from other lenders were lower than what Nationstar’s original rate was. I interacted with a couple of people and they were responsive to my emails and my questions. They’re also easy to get the transactions on.

I needed to refinance then and I went with Nationstar. Since then, my mortgage payment went down, which was a good thing. I've been with them for a few years now. Their reps were very good and very professional. Overall, I had a good experience with them.