Mr. Cooper Reviews

Please know that Rodney ** and Racheal **, initial loan officer and Racheal, closing officer were just great. Their attention to detail and patience with me during this experience is well appreciated. Never once was I made to feel anything but a valued customer. They are both an asset to your company. I wouldn't mind referring Nationstar and Greenlight moving forward.

Nationstar bought out my mortgage. I was disappointed that because I had two homes and work out of town, they considered it a second house so my interest rate was higher than it would've been if it was primary. I have to pick one or the other for homestead for tax purposes. But the other one's paid off so I was not happy about that. Otherwise, I do have a lower rate. Also, I would give permission to one person and then the next person will ask me the same information. I have to scan and resend stuff. They call me late at night and expect me to be able to dial in and approve things electronically when I'm on the road and don't have a computer or do it on my cellphone which I can't see. I don't have an opportunity to print the documents ahead of time for what I'm signing which I don't like very much either. Other than that, the rest of it was good.

Since refinancing with Nationstar, I now have lower mortgage payments. Their mortgage professionals were great and very informative.

The service was supposed to be simple but the requests for additional funds and paperwork was just about the same as a previous loans. The customer service was on point until I signed the papers. Before signing the loan documents, I could call or email and get an answer to my questions immediately. After signing the loan documents, I did not hear from anyone on my concerns. The loads of advertisements that I am receiving and when I call, the wait time to get someone. Overall the experience was average and I hate doing new home loans application. All Tom kept saying is "the process has been streamline", not really!!! Thank you for your services.

Nationstar was helpful all the way thru the process. Any questions I had they answered promptly.

Nationstar Mortgage took over my loan and they kept sending something in the mail so I decided to look into it and inquired about refinancing. Their mortgage team were good. Unfortunately, my fiance had a horrible experience with them. He was trying to get his refinance back when they were doing all the modification, and it took forever. I thought I was gonna have that type of experience so I didn't want to deal with them, but I went on and did it since they were already taking care of my mortgage anyway. And it worked out really well. I had one month free which was good. They were able to lower my monthly payment from 6.5% to 4.75%.

We have been in the loan modification process for a year. Worst company I have never dealt with such awful service. Complete scam. We have now got 2 lawyers, attorney general and local newspapers involved. We will see what happens now. We tried EVERYTHING we could sending in all documents over and over and over. Good family people who fell behind a couple months. Can't pay whole amount now after one year of this! Stay away!!!

I needed the interest rate of my mortgage to be a lot lower, so I went with Nationstar. On a scale of 1 to 10, their professionals during my refinance process are a 10. They were friendly, knowledgeable, and they answered any questions that I had. While I haven't experienced the benefits yet, I know I'm going to have a cheaper house payment.

My interest rate kept going up so I inquired about refinancing from Nationstar since my mortgage was sold to them. Their mortgage professional has been awesome. My mortgage payment went back down to the original amount.

Nationstar is the mortgage company I have on one of my properties and it's easier to have the same company for refinancing so I refinanced with them. Their team was very professional, kind and friendly. One of the benefits I had is that I had 2 months where I didn't have to pay the mortgage.

After my loan got sold to Nationstar from Bank of America, they bombarded me with literature, with different reads and that I would be approved. After several months I thought, "Well, that does look like a pretty good deal." We haven't refinanced in seven years and so it has changed a lot since then. It was so much more convenient, easier to do and faster. They were very knowledgeable and friendly. They called when they said they were going to call and everything fell in line nicely. They were going to save me $120 a month and it ended up being almost $210. I got money back. I didn't get any points on the loan which was nice and I got a lower interest rate.

Nationstar Mortgage professionals were excellent. They were good in helping me out, answering all my questions and guiding me through my refinancing. They were able to give me all the options out there. I went to a 15-year loan.

We’ve had our mortgage with Nationstar for quite some time now. My interaction with the mortgage professional during my refinancing process was excellent. I would recommend them.

Helpful, courteous, and timely service.

The number of times I had to re-sign papers was endless. Even at closing the numbers were wrong.

I was thinking about refinancing it. So I called up a couple of other places but they weren't very encouraging. I called Nationstar and the gentleman I talked to was all encouraging and made it really easy for me. They were very specific about my refinancing options and they answered whatever questions I asked. I got a good mortgage rate and a lower house payment which is what I needed. Our house payment was even a little lower than I had expected. So, all around, it was all good.

Extremely disorganized! My loan servicing was transferred to Nationstar and I called in to send in the payment because I didn't want to be late. I was told if you pay on the 9th or after, they charge an additional fee. They would waive it for me though because it's my first time. This really bothers me as my note on the purchase doesn't say anything about an additional fee and there's no additional late fee until the 16th. They are calling it something else just so they can charge extra. Seems illegal to me.

Just want to say that Valencia (Closing Coordinator) was top notch. She worked above and beyond to make this a very pleasurable experience.

My husband and I had a very pleasant experience refinancing our mortgage with the help of Daniel **, our loan officer, Alex **, our closing coordinator, and Nationstar Mortgage. From start to finish everything went smoothly, from getting the appraisal completed, to getting the abstract updated, to signing closing papers, and disbursing funds. We would recommend Nationstar Mortgage to anyone needing to refinance or to get a new loan.

I have a note in my mortgage payment wondering if I was interested in refinancing with Nationstar since they will now be handling my mortgage plan. I did and their reps were excellent. I love their online application process where I can follow it. They were able to lower my interest and shorten the years.

I had high interest rates so I thought about refinancing our old mortgage. Interacting with Nationstar reps during the refinancing process was good. They took care of everything. I've lowered my payment and I got positive cash flow. I'd recommend Nationstar.

I had refinanced because of the current interest rates. The employees were polite, prompt and responsive during the process. Nationstar had reduced my monthly payment, and I would recommend them.

We have tried to do everything we can on remodification on our loan. Just to start we went thru hardship in 2009 to 2012 financially and file for bankruptcy. Our house is upside down in price. We lost everything. The principal on our loan was 386,000 and the house is worth from 289,000 to 300,000. Nationstar Mortgage came with a modification where they basically were refinancing $529,000 for a 40 year period. I was really upset with the lack of personal attention they give to this matter and now the house is on the market for $325,000. Why can't they extend that offer to us so we can stay in the house.

Nationstar called me and offered me a good deal to refinance my mortgage. Their mortgage professionals were very helpful and nice. They explained everything to me. However, I haven't gotten a confirmation from them yet that my refi with them went through. I'm guessing it did since they're not calling. I'm also waiting for them to get back to me to let me know when I should set up my online account to start paying. The immediate benefit will be $500 less a month that I have to pay.

My loan was recently transferred to (bought by) Nationstar Mortgage. I receive repeated telephone calls from them. My mortgage payments have been made on time, never late since I became a Nationstar Mortgage customer. When I answer the phone, no one is on the other end. When I call back I'm requested to enter my credentials. When I finally have someone to talk to, the rep doesn't have a clue to why I was contacted in the first place. I believe as long as they get their money on time, not one day late (even before the grace period), they should leave me alone.

I was with Nationstar Mortgage before. We did the refinance with them and the deal was great. They walked me through everything. I needed to cut down the years and get my note down. I went from 30 to 15 and my interest and note went down. It was everything I was looking for. I would recommend them.

Great people. Fast, courteous and professionals. Alexandria ** is the best!!

I would recommend Nationstar Mortgage. My payment and the interest rate got lowered since refinancing our loan. Everything worked out with them.

I have been trying to have our loan assumed since 2014. I keep sending the same documents over and over as they keep asking for the same documents. The person assuming the loan has become very frustrated. You cannot call customer service, because they do not have any information about the process, and you cannot speak directly with the people who handle it. The only way to communicate is through a "secure message" platform where someone might respond within a few days. A relatively simple process that should be completed in 30 days is taking over a year. This is the worst customer service I have experienced. To be honest, I think it is probably a bad process that they need to correct. I suspect I am not the only person who has had this issue with Nationstar.

I found out that the home's insurance premium had not been paid at the end of Sep 2015 and it was coming due Oct 17th. My homeowner's insurance agent called me and told me that the premium had NOT been paid and they were going to have to cancel coverage on the home. I IMMEDIATELY called Nationstar and they promised to pay right away and assured me that it was an oversight. I assumed that this was taken care of as Nationstar had assured me of.

I had Nationstar as my mortgage company and I called them up to see if I could refinance through them because of their lower interest rate. They were helpful and decent, and everything went real smooth. I would recommend them to a friend.

We're retired now so we wanted to get a few more dollars in the budget. Refinancing our mortgage seemed the right thing to do and the interest rate was a little bit lower. Our interaction with Nationstar was mostly online, but the initial decision I made was after speaking with the mortgage professional who was very knowledgeable, quick, and respectful. Our first payment is actually due the 1st of January. We had a savings of about $350 a month and that's good.

We had a few problems due to people at Nationstar/Greenlight not communicating with each other but it all came together in the end. But took longer than it should have.

Nationstar bought my mortgage and I remained with them when I refinanced my loan because it's convenient. Also, I received adequate guidance on my refinancing options.

I've been a Nationstar customer for a while. The rates kept going up so I decided to refinance my old mortgage with them. It's hard to trust people nowadays but the girl I worked with seemed nice and tried hard. I didn't get the interest rate I wanted but I got the best I could get. Since refinancing my loan, I haven't had to make a house payment in a month. Overall, my experience wasn't bad.

We have a second mortgage on the property which is the equity line of credit and we had discussed with Nationstar that we wanted to include it in the first and evidently they couldn't do that but that was not our understanding and after it was all said and done they told us that we could go somewhere and get a loan to rewrite our equity line of credit and now I find out that I can't do that for six months In the State of California. And that second has become due and now my payments on the second is almost $1300 a month plus what I'm have to pay Nationstar. If I had it to do all over again I would not have done the harp loan and I would not have went with Nationstar.

We refinanced with Nationstar Mortgage years ago. They kept sending me these letters and I finally responded and got it done. Their staff was very good during the process. Since refinancing our loan with them, we got lower rate and saved a bunch of money.

Nationstar bought our old mortgage. We were in process of selling the house when very large leak happened. Our insurance company paid the claim to us and Nationstar. We were sent the check with our names on it and Nartionstar, we sent to them to sign so we could give to contractor, they returned to us to sign, which we did and they received on Oct 20, 2015. We sent both times overnight. As of today, Dec 5th, we have not received the check back so that the contractor could be paid. Our insurance company with us called them and they said they would mail UPS on Nov 27th. Gave us a tracking number, checked this morning Dec 5th and the check has not been sent to UPS as of yet. The contractor is out over $20,000. He needs his money and I would not use Nationstar ever again. They lie!

Refinancing my loan through Nationstar went well. The rep I dealt with was very professional. She gave us information regarding the mortgage and took her time to try things. I had a nice experience with her.

Nationstar came out to the house that made everything easy. It's been good although Sharon, my wife, had a problem. She mailed in an early payment. She was upset that she was having trouble getting that all squared away. But the last time she mentioned it, they said that they were sending a refund check back. Because from the time she sent it in to the time of the closing, the check shouldn't be applied because the other loan supposedly had closed. Also, she dealt with a guy who initiated the loan, and then she had been passed on to a lady. She was very unhappy with that guy but the lady did the final paper. She was happy with Nationstar that way. Everything went quickly and we were really happy with that.

Bank of America \transferred my mortgage over to Nationstar, then one of Nationstar's reps contacted me about refinancing. Their offer sounded better so I did it. The refinancing process was done mostly over the phone and email, and for the closing, someone came over to my house. I would recommend them to a friend.

Our mortgage was recently bought/sold to Nationstar, and it has been a horrid experience all around. We usually pay our mortgage no later than the 5th of every month as that is when we usually pay all bills before the deadline. (My mortgage is considered late if paid after the 6th of the month with this debt collecting agency.) Also all our payments are electronic. The phone calls started coming by the 2nd of every month. This an attempt to collect a debt. Really we have never in the 15 years of holding our mortgage paid late.

Nationstar was great and very fast. I had a very good experience with them.

My experience with Nationstar Mortgage was the best. The people were great, patient and very friendly. I want to thank the staff at Nationstar who help me through the process. I also want to give a special thank you to the three people that help me with the process... Caitlin **, Cynthia ** and Ricky **... THANK YOU!!! I will definitely recommend Nationstar to my friends!

I had all good experiences with Nationstar. I wanted to see if I can lower the monthly payment by refinancing and that's what they did. I'd recommend them.

I couldn't be happier with Nationstar Mortgage and their representatives. They really do care. I couldn't have been happier with them making the most of my money and my budget. They worked so hard with me; and during the refinance I lost my job and thanks to my wife's employment the refinance was approved. They helped me go from a 5% FHA loan to a 3.7% conventional loan, and to shave off 4 years from a 26 year mortgage to a 20 year mortgage. Nationstar representatives listened and do care and tried very hard to get the most out of every resource available. I pray that one day you too will have a wonderful experience as I did.

My mortgage account was sold and Nationstar filled in so I already had an account with them. They just happened to call me inquiring about something and I mentioned to him about refinancing and that’s how I got started. The mortgage professional I spoke with was wonderful. The payments are lower and I got a better rate this time so everything went great.

We were tired of paying 7% interest so we refinanced our old mortgage with Nationstar. They lowered the interest rate and payment which is going to make us save some money each month. They were wonderful people to talk to and they seem to know their business all through. It was a pleasure dealing with them during the refinance process.

Thank you, Albert ** and Sammy ** for helping us refinance our home. You held my hand thru the whole process. Thanks again.

I’ve been with Nationstar for years and it's been very good. The first mortgage professional I talked to during my refinancing process was a nice young man. He seemed like he was taking such a personal interest and I thought he was a super fellow. And then he had to transfer it on to another man and he, likewise, he was as personal and nice. They were both wonderful. Also, I was able to skip a mortgage payment when I refinanced my loan with them and that helped me out.

Nationstar has been servicing my mortgage for a couple of years. Refinancing my mortgage with them went well and they did everything they could for me. They gave me 4.25 percent and it's saving me thousands of dollars. I'm happy and I would definitely recommend them.

I had a refinancing renewal with Nationstar, but I have a previous mortgage with them before. The reps that I dealt with were very nice and the person who called me and did the application was very professional. I definitely saved a bit more than the mortgage and I have a better payment, so they were excellent. The service they gave me was very quick and was not complicated. I'd recommend them to anybody right away.

Nationstar has been real good. I had a previous mortgage and I refinanced with them. The mortgage professionals were all real friendly and they responded to all my questions. I didn’t have any problem at all in any of my interactions with them and it went fairly smoothly. I was surprised at how quickly my refinance was transferred from one to another so that the whole process went through without gaps, waiting for this person to do that, and times when nothing was happening. Once it started, it went through completely. When I have gotten the first statement from Nationstar since I refinanced, the amount is what I thought it would be. Everything has worked out fine and I’m due to make my first payment in about another week.

Nationstar bought my loan from Bank of America and I remained with them because of the ease of process. They streamlined and there was no hassle and I can close within five days, loan or refinance. The terms that were negotiated were beneficial when I refinanced my loan and I had an easy interaction with their mortgage professionals.

I loved everybody at Nationstar. My interactions with them were all amazingly fantastic. Although I'm in the real estate business and I'm fairly informed as far as loans go, everyone was very informative and they were really good to me. They walked me through the refinancing process. I was in the middle of a divorce, so I was in a bad spot when I received my loan. Interest rates were high so I did two things: I lowered my rate and I took time off my note. The only thing that I'm not thrilled with is I haven't been able to swap accounts and set up a new account online because of a technical glitch. I haven't spent a lot of time to try and remedy that. Plus, no one has technically done that to me, I haven't been able to get someone on the phone to walk me through it but I'm sure that can be fixed with one phone call. Overall, everything's been great.

I wanted to reduce our monthly payment on the house, so we inquired about refinancing our old mortgage. I went with Nationstar because it seemed the easiest because they were already holding our loan. They’re familiar with us and our record of payment, property, all those sorts of things. It was a pretty expeditious process to work with them. I had initiated an initial information request. I got contacted by a mortgage agent there who collected some of our info which served as a pre qualification. Handed us over to someone that carried us through the completion process and then finished out here with an ordinary agent that came out and brought paperwork out. The whole thing was pretty quick. We were done beginning then within 2 weeks span of time. Based on my whole experience with them, I have no reason not to recommend them to a friend.

Our old mortgage company was bought out with Nationstar Mortgage and they kept calling us about refinancing then finally we answered. My husband did most of the interaction with their mortgage professionals and he seemed to be pleased. Payments are about the same but we've cut off quite a few years.

Nationstar's mortgage professionals were great during my refinancing. I have lower monthly payment and it's wonderful.

We had a wonderful experience with Nationstar/Greenlight Loans during our recent refinance. Specifically, Jay ** was excellent in explaining our options and finding a loan that's best for our needs. He was friendly, approachable, and very easy to work with. It was a pleasure to work with him through the entire process. We would highly recommend Jay to anyone. Thanks to Jay and Greenlight for all of the time spent with us and the great experience in refinancing.

My husband and I have been trying to do a loan assumption on my brother's mortgage since he is a United States Marine and has been overseas for the past 5 years and does not know if he is coming home or re-enlisting. My brother started the assumption process in April 2015 and as of today November 25, 2015, they have done nothing but request documents over and over which were already submitted. They refer me to people like Falicia ** who is as unreliable as the company itself. I am no closer to completing the assumption as I was in April. They have no urgency or customer value and are completely unorganized. We have decided to go with a more professional mortgage company to refinance the loan.

Sometimes I think Nationstar guys are making me pissed off. I feel like they had some miscommunication with me. I got this second mortgage and I was trying to pay. House payment was low. Then some lady comes over my house. I gave her my driver license, a copy of everything and then she said I write a check worth $101 or $102. I signed up with her, wrote a check for $102. She then told me in October, come November, no house pay. But in October, they take out $600. I consulted with a friend and said, "You do that and they're going to leave you at least cash back, $500." It’s not making sense to me. Nobody explained to me. I feel that they are cheating me. I've been thinking about moving. I'm going to sell my house next year and move to Greeley, for my grandbaby is there. So, I don't know if they will help me move it or not.

My overall experience with Nationstar is very good. I'd recommend it to a friend.

This Company took 2 payments out on me in the same month. 1 was returned. The other was not credited to my account although they say they did. I requested a payment details history and they are claiming (after my sending in Bank Statements proving my payments) and 2 of their own employees are in agreement with me, that I am still a month behind. This Company is a nightmare to work with. I have called the BBB and was told they have 3200 complaints against them. I am sending in all my Documents and seeking legal aid to recover my money.

I could not believe my eyes when I read these reviews. I don't even know where to begin. I know 4 customers and none have anything good to say about this company. This company had caused so much harm to me, and instead of correcting their mistakes, they rather look the other way and play blind to the fraud evidence. They are notorious for charging junk fees. In the last 2 years I received 8 $37 fee for checking if I was residing on the property, I also received about 4 $97 fee for investigating if I had sufficient insurance on the house to cover property lost, and a trail of junk fees which this company is notorious of charging.

My mortgage was acquired by Nationstar with a service start date of May 01, 2015. After approximately 20 calls to Nationstar to request payment information, I was reminded that federal law provides a 60 day reprieve on payments and late issues upon your mortgage being sold, additionally there is a 15 day grace period. I paid my mortgage in the 60 day time frame and clearly indicated the payment was for the month of July. Nationstar waited 2 weeks after receiving my cleared payment and backdated my payment to May. I was told the payments would just keep posting and the payments due in the initial 60 period would be added on the back side of the mortgage schedule. Federal law requires a mortgage company to notify allegedly delinquent borrows within 36 days of the delinquency that there is an issue.

Refinancing with Nationstar was so quick and easy. They were helpful and got on the ball right away. They did it so quickly that we closed in a week and I didn't have to go through all the paperwork. It went great. The only thing that I didn't like is when they were still charging me payment for the old loan that was closed already. I had called them up and told them about it and they still sent me letters regarding that. Other than that, they're great.

I'm very pleased with Nationstar. Interest rates are down compared to what they were when I had previously financed my home. When I called Nationstar, they were very friendly and helpful. They explained everything and didn't leave any room for doubt. I had lower monthly payments and they got rid of my PMI. I compared other places just to see what my options were and they were the best. I greatly appreciate all the assistance they gave. I can't say enough good things about them.

My overall experience with Nationstar was excellent as the loan officer who helped me through the process was wonderful.

I inquired about refinancing with Nationstar because I wanted a lower interest rate. The Nationstars mortgage professionals were wonderful. The only problem I have is I sent in my void check so they could take it out of my checking account every month, and I get a letter every month stating to send it in through the mail. I wanted to find out if they're actually going to debit it from my account, so I'm not late. I now have a lower monthly payment. Everyone treated me with respect, returned our phone calls and helped me along the way.

The great thing about Nationstar was the payment was about the same and they went into a variable rate to fix rate and I benefited from the loan duration. The Nationstar professionals were really good. They were fantastic, very knowledgeable and very updated. Their rep got me all the information I needed. I would recommend them.

I refinanced with Nationstar as interest rates came down and I was able to secure a loan for up to 4.9% versus the 7.9 I had. Debt term is shorter and the payment is lower. They explained everything and everything happened the way they said it was going to.

Does anyone else whose payment is auto-deducted on the 15th receive past due letters? When I called to say I was already on auto-pay and to make sure they weren't reporting me late on my mortgage payment I was connected to Manila and no one could help me.

Everything is fine and it was quick and straightforward. Nationstar Mortgage was easy to work with.

My first loan was sold to Nationstar Mortgage and when they bought it, I had to go through a lot fewer steps and lower mortgage. Their mortgage professionals during refinancing were positive. Everything was good. They were always very professional and they were always very, very responsive. Every question I have they would get back with me within a few minutes typically.

We were very pleased with Kelly ** and her Supervisor and the service we received from them. Took a while to get the loan through but there were several things that we had to keep sending that was required for the loan but things ran pretty smooth once we got everything in. Thanks Greenlight Loan.

My experience with Nationstar is the best. All was done very quickly and exceptionally. Most of the time I don't try to get involved in that stuff because it's a nightmare but this wasn't. I'd recommend them.

The mortgage professionals from Nationstar were great and professional. They have answered all my questions and did a good job. The guidance during the discussion of the refinancing options was pretty good, too. My experience was smooth and it went great. Since the refinancing, I've had a peace of mind and I went from a 30 to a 15-year so I'll be able to pay faster.

Nationstar Mortgage has the WORST customer service. We have gotten several phone calls from them saying "we need to talk to you" - and despite our best efforts to call back, we can't get a hold of anybody. Tonight - which, for me, was the last straw, and is what prompted me to write this review - my wife tried to call. She finally got a hold of someone - and all she heard was laughter, and the phone hung up. We have had lots of similar experiences with their customer service (or lack of). With our experience with them, there is NO WAY that I will ever recommend this company to anyone.

My mortgage has always been with Nationstar for quite a few years now. During the refinancing of my loan, the interest rate was lowered at almost 2% and my monthly payment is lower. Everything was handled very efficiently, very speedily, and to my satisfaction.

Our refinancing with Nationstar was very fast. Everybody we dealt with was really good. Not to mention, the person that they hired to come and do the final papers was great. They made it very simple and easy process. I had lower monthly payment. It was a HARP loan and we didn't have to do a lot of stuff.

Nationstar is servicing my mortgage, and I've experienced lower monthly payments since refinancing with them. The mortgage professionals were friendly, knowledgeable and efficient, and they were helpful in discussing my refinancing options. I would recommend them.

The mortgage professionals of Nationstar are not the best but they’re good. I inquired with them to refinance my old mortgage because I had the higher interest rate. They said I will have lower monthly payment if it is 30 years, but I don’t wanna start all over again. So I asked them how many more years that I’m going through, and I found out it was 22 years. So I budget my money and I did it for 15 years. So I saved 7 years. My experience with Nationstar is good and they are informative.

It was very convenient that Nationstar came to my workplace to do the closing and everything with the refinancing went smoothly. It was a good experience.

We refinanced with Nationstar for lower interest rate. I lowered the payment $25 but took 8 years off the term. Their mortgage professionals are very knowledgeable and very courteous. I didn’t have a whole lot of questions, but it went fine. Overall a good experience.

Our loan was sold to Nationstar Mortgage. We did not choose to have a loan with them. At this time they did not pay our property taxes due 10/5/15. When you contact them and choose property taxes as the option through their voice system it tells you that items have to be faxed or emailed. So I faxed all documentation from our country treasurer stating our taxes had not been paid, a copy of my loan statement and a phone number I could be reached at. At this time two weeks later I have not received a single contact from this company.

The entire process was executed speedily and with care and courtesy, using technology to facilitate the process. Thank you very much!

Nationstar has made the loan refinance process easy and as painless as possible. We worked with great people along the way, especially Jack **. Jack was fantastic and certainly understand communication. He stayed in constant contact, was available to answer any questions we had, and was prompt in returning calls and emails. Also, he excelled at educating us along the way, so we completely understood each part of the process, and felt informed on the decisions we made. Thanks, Jack and Nationstar!

Nationstar became our mortgage lender. They bought out another mortgage lender that we were currently with which is GMC. Since we were familiar with Nationstar, we decided we would stay with Nationstar. During our refinancing, our interaction with Nationstar mortgage professionals was very easy. They were very nice. They were very accommodating. We found it fairly simple to get the whole procedure done. The guidance we received when discussing our refinancing options was good. We found them very helpful and they answered the questions and concerns we had. It took several years off the actual payment date. The savings on the interest rates were considerable. That really helped us out. People from Nationstar were very courteous, very professional and very good for us. I would recommend Nationstar.

My experience with Nationstar in refinancing my old mortgage was wonderful. The guidance I received when discussing my refinancing options worked great. I talked to the lady who handled the account and she did the best job with it because if there was some issue, she would call me and keep me on my toes to make sure that it all got done right. Since refinancing my loan, my payment went up but I have less years to pay.

Working with Jay ** was a pleasure. He kept in touch with multiple phone calls and e mails. It was a great experience. I recommend Jay to anyone whose looking to refinance their home.

We already had a mortgage with Nationstar and they had sent a flyer over the mail, and the percentage was down over what we were paying. Se we just decided to refinance for a lower payment. The guidance I received while discussing my refinancing options was excellent. Everything was exceptional. Ever since I refinanced my loan with the company, we have had a lower payment. I would recommend them.

Nationstar was persistent with its many, many letters and whatever different things. I decided to take a look and it turned out to be a decent deal. They bought out my mortgage from whoever had it before. Nationstar’s mortgage professionals during refinancing were good. Everybody seemed very professional, took time to explain to me any questions and answered them all, and get back to me on things. It was all very positive.

It's been great with Nationstar so far. I've talked to a few people and they've always been pretty nice. It's a really good company. I would recommend them to a friend. Right now, I'm very satisfied.

I inquired about refinancing my old mortgage because I'm trying to get a little money out of my house before I leave the world and I'm doing some upgrades around my old mortgage. I ended up with Nationstar Mortgage because somebody sold my mortgage to them. My experience with them was good. They did everything that they said they'd do. They were prompt. I was very comfortable with Nationstar Mortgage professionals during my refinancing. People from Nationstar Mortgage are nice. I'm paying a little higher but I still got some of my money out of my house. They are easy to deal with. I'm pleased with Nationstar Mortgage, but I won't recommend them.

I have my mortgage from Bank of America for several years. Then a couple of people called me for refinancing. I chose Nationstar over Greenlight because Nationstar was quicker. We met at a good rate and we worked around it. I have lower payments and lower interest, so I'm paying more principal. Their mortgage professionals did great. They were knowledgeable and friendly. They did a good job. I am very happy they have helped me out.

It was very nice dealing with Nationstar. We made a mortgage renewal with them. Since we already had an account, there would be no need for appraisal. Our rates were improved and there would be no additional cost to do it. The costs were rolled into the loan amount but it made the monthly payments less. The people that I talked with were very professional, friendly and helpful.

While refinancing we were told it would be a fairly easy and quick process. Using Nationstar was not easy nor quick. Every couple of weeks, they required more information and or more documents to fill out. It has been over 6 months and still have not finalized. The wife and I have decided to go with a professional and organized mortgage company.

Nationstar had been sending us letters about refinancing our loan and we checked them out. We wanted to lower interest rate and lower our payments because we were thinking about moving out of the house. We moved to Florida and we wanted to refinance it. So we transferred our house loan from Cenlar to Nationstar and everything's been great so far. It's helped us out tremendously. It's bettered our lives. It's made our lives a whole lot easier. Nationstar mortgage professionals were excellent. My husband was very, very pleased with the gentleman that took care of our refinance. They were courteous and they worked with us. They did exactly what we needed done.

I had a different mortgage and Nationstar took over. It was fine. No complaints. The Nationstar's mortgage professionals were friendly, knowledgeable. Their guidance was good but mostly they just transferred me to a loan person and they did all the work. They gave me a lower interest rate and lower payment.

Our loan with Bank of America was sold off to Nationstar Mortgage. Right in the middle of the refi process we ended up being sold off. We lost all of our expense of what we have paid out which made us a little upset. But anyway, we’re told that we were not required to redo all of our expenses. We were very pleased with not having to have that expense redone. They practically took care of everything. We did very little. The representative, I don't remember whether his name was Michael or what but he did all the preliminary work. Nationstar only needed to contact us three or four times and each little step Michael kept telling us to know that we would have the things. We didn't have to really do a whole lot of anything but everybody else handled all the work.

I was looking at refinancing my home through another company. However, Nikki ** and Jonathan ** both were knowledgeable of the steps I would need to jump through to get the best deal and guided me through each step. Thank you!

My loan was originally with GMAC and Nationstar bought them out. It’s convenient but confusing. I was a little confused by being traded off. Closing the deal with them is a very poor process, I think, and I’m still in the process. I have been working with three people from different companies, from GMAC, Nationstar and one that I don’t know. It seems like that didn’t know what they should do. I see no cooperation in them. Result of that is I still don’t have a copy of my loan documents. I paid $1000 hazard insurance fee but I already have one and I thought it was for my escrow. And then I got a $46 check saying overage from Nationstar, and I don’t know where that came from.

The Greenlight/Nationstar extremely helpful in working with me to refinance my mortgage. They were consistently available to answer questions and helpful in coming up with the best terms for our loan. I highly recommend Nationstar.

The experience was mostly good. It seemed we should have had a list of all the items needed and not have "surprises" as we went along of another form needed. While on vacation, it was very hard to get those items requested.

Everybody in Nationstar did really well. I liked all the people. They were very helpful, friendly, and thoughtful. They did what they said they were going to do. I was very pleased with the refi. I will recommend Nationstar to a friend.

I have mortgage with Nationstar through HARP. Nationstar mortgage professionals were very helpful. I tried to do this back in February and I was not too thrilled about who I was talking to, but the people I dealt with were excellent. Their guidance on refinancing options was good. I have a lower interest rate and a lower payment. It's what I needed, something quick, easy and painless.

I paid $5000 at closing, for a refinance with the same bank, when I was promised little to no closing costs.

What a great team I have worked with, Nancy ** and Kate **. They have made my refinancing experience very easy and most satisfying ever. I was glad to work with them and would recommend Green Light Loans to others.

I inquired about refinancing my old mortgage because I was seeking a lower rate. I received an email and was told that I could benefit from Nationstar's lower interest rate, so I replied that I was interested in taking a look at it. It was one of the best experiences I’ve ever had. In less than two weeks, we started the application. A lady came to my office with the entire package which she notarized then and there. It was the easiest thing. I just had to give them a few pieces of paper showing my income and that was it. It was awesome. Now, I have lower monthly payment and that saved me more than $300 on my house payment so I’m really happy with it. I would recommend Nationstar to anyone who needs to lower their interest rate.

My experience with Greenlight was nasty. And, when I relayed those experiences with Nationstar, they managed to get something done. Greenlight sent me through the refinancing process for two months. And then they just dumped me. And then, about a month later, here they come again, trying to refinance me. Then they dumped me. Then they tell me about it the third time. And I finally told them, you got everything in your possession. You either do something or don't. And I never heard from them again.

I wanted to shorten how much time I had left in paying off my loan, save money, and cut my interest rate, so I refinanced my old mortgage with Nationstar. During the refinancing, the originator whom I spoke with initially and who gave me great guidance when discussing my refinancing options was excellent and did a good job. He answered every question and knew what he was talking about.

My experience with Nationstar Mortgage was wonderful and great. They were all fine. All of them were very helpful, very nice. I’ve never refinanced before. I thought it would be painful but it wasn’t. So, it was an easy process for me and everyone assisted me. I would recommend Nationstar to a friend.

I kept getting letters in the mail saying that I could remortgage for lower amounts of interest each time. I called a couple of times but was not satisfied with what they wanted to give me. Finally, the last time I called, I was able to get everything that I wanted. During my refinancing I talked to a lady named Emily ** and she was excellent. She called, she emailed me, she kept me informed of everything, she answered all my questions. Since refinancing my loan with Nationstar, I got a lower interest rate on my house for a long time. Everything just went really smoothly that time and I was very happy that it was all done very quickly too in a very timely manner. I was very pleased with the whole situation. I would recommend Nationstar to a friend. My whole experience was very satisfying.

Called to make a payment as stated on their mortgage statement = $4300. I was told I could not pay at that time as "attorney fees" would need to be calculated to "reinstate" the mortgage. When I called back they said I now have to pay $9200. They stated that it was now in "foreclosure status." I have never received any notification of a foreclosure, nor was any foreclosure filed with the county, I only received mortgage statements with amount due. I argued with several representatives who would only state I had to pay the full $9200 to prevent foreclosure and there was "fine print" on bill stating to call them since there may be additional charges and fees applicable. No other solutions were offered.

Overall, I had a pleasant experience with Nationstar. I didn’t have any problems, communication with them was good. Also, the signing of the papers was easy to do.

My Wife and I were very pleased with the way Daymond ** and Kitie ** handled all of the paper work. If we had any questions they were right there to answer them.

To sum up my experience with Nationstar, it was easy-going and pleasant, and not a hassle at all. I've been with them for seven or eight years and I'm happy with their service. I was seeking a lower rate and they kept suggesting that I refinance, so I finally said, "Okay." During my refinancing, the mortgage professionals were all decent and it seemed like they were all nice people. I didn't have any problems with them but on the contrary, received good guidance from them when discussing my refinancing options. I've had lower monthly payments since I refinanced my loan with them.

It seems that Nationstar might have not paid property taxes for the year 2014 on my house to Fulton County or something did not went correctly. Consequently, tax lien was filed and FIFA was transferred/sold by the Country Tax Commissioner Recorder of Deeds. Customer service claims that it will take 7 business days to check. But it has been almost a year since it happened and the statutory time is 12 months to try to redeem. So the time is of essence. Now I am truly concerned and I will be engaging the best attorney to protect my interest. I will be curious to see what actions will be taken by Nationstar in the seriousness of this situation.

I'm satisfied with Nationstar and the whole refinancing process we went through with them. I inquired about refinancing my old mortgage because I wanted to get a cheaper rate. During our refinancing, the mortgage professionals were very friendly and knowledgeable. Since refinancing our loan with Nationstar, we've had lower payments.

My loan was sold to Nationstar earlier this year. Immediately I started to get phone calls to refinance. I repeatedly told them I wasn't interested (as the house was on the market) and asked them not to call me. Then I started to demand that they not call me. It didn't matter, they kept calling. Also during this time I went online to check my account and noticed that my next payment skipped a month. Why? I tried calling customer service and never got through. I emailed them and asked why my payment showed as due 2 months from now, instead of the next month. The response I got was that "my payment was due 2 months from now." Gee, that's really helpful. Did you even read my question? The house sold 2 weeks ago and I was grateful that I didn't have to deal with this silly company any longer.

Daniel ** was our loan officer and was very professional to work with. Thai ** was the closing coordinator and everything went smoothly. I would recommend your company to anyone needing to finance, or refinance a mortgage. Thank you!

We just got out of a really crappy loan that we had gotten from different companies. With Nationstar, they lowered our interest rate and actually got to regular fixed mortgage instead of a forty five or a fifty year mortgage. Their mortgage professionals were very courteous and helpful and they seem to know what they were doing. I probably can ask more questions but they were pretty thorough. Nationstar has been very good for me.

My mortgage was sold to Nationstar last year and based on the problems I've read about online I've been very careful to make sure my payments go through on time every time. I haven't had a problem with that, but holy cow do they NEVER stop calling trying to get me to refinance!!! I'm not even eligible to refinance, but they call once a day (sometimes multiple times a day) from various different phone numbers. I finally got fed up and put a Google Voice number on my account so I wouldn't have to deal with them constantly calling my cell phone and have started blocking their calls every time I see a new one come in. I'm not (and never am) delinquent on my account so they have no reason to be calling me, much less EVERY DAY. From what I can gather this is a major known problem with Nationstar. STOP IT. All you have managed to do is ensure I will NEVER refinance with you voluntarily!!!

I was very happy and satisfied with Nationstar Mortgage, and I recommend it.

Nationstar got me a good interest rate and worked with me for some credit score things for another service that they provided me with. Their mortgage professionals were friendly and very knowledgeable. My scheduling sucks but they worked to keep up with me to continuously check in. They definitely kept in contact with me better on their end than me with them which was nice for me since I am a busy person. They also gave me good guidance and lower monthly payments. My overall experience went very well.

This was a great experience. It took a little longer than I thought but it went pretty smooth. Everyone was very nice and very helpful.

Nationstar is fortunate to have such a great employee as Caitlin **. She is very professional and listens to customer's questions and concerns and is prompt in returning emails or phone calls. She has made our Refi experience stress free by answering all our questions throughout the process.

Our mortgage was written in the amount of $1910.00. Nineteen Hundred Ten Dollars and no/100, September 28, 2015. On October 4, 2015, $1,019.00 was taken out of our account. We received a notice saying that we did not sent the full amount and we owed $890.57. We tried several times to get this matter resolved. We sent the $890.57, but you Nationstar will not acknowledge that it was your mistake. We did not sent in a partial payment. We have a copy of the check.

I wanted to refinance my old mortgage with lower interest and lower payment. I chose Nationstar over other mortgage providers because I was dealing with another one but I was into it for almost three months already, and they kept running more and more paperwork. And every time they did, the amount that I was supposed to bring to closing kept going up. It wasn’t the original agreement. So the numbers kept changing and because I have a loan with Nationstar, I thought I could just give them a call since they have all the information already. I called them and within an hour and a half, they drew up paperwork, got me to e-sign it, then told me what they would still need. I faxed it to them and within almost two weeks, it was all set and done. I was able to refinance with lower interest and lower payment. The service was quick and they were courteous. Overall, it was very easy.

My original mortgage was through Cenlar then they sent me a thing about remortgaging to Nationstar. I had a higher interest rate and I want to get a lower one. Their mortgage personnel are very professional, friendly and informative. When I had questions, they answered them right away. Also, I have a lower monthly payment so that’s good. I’d recommend them to a friend.

Everything was great with my experience with Nationstar. They were all friendly and I'd recommend them.

Everything was very good and quick. They're very professional. They answered all my questions and I didn't feel I was getting a running around or they are trying to lead me astray.

Was also a VICTIM of the sellout from Bank of America whom I had an excellent track record with. Our account gets sold to BoA and let the nightmare begin. We get a letter from Nationstar explaining first payment not owed until January. It is about November. We called them three times just to eliminate all doubt. They assured us the first payment was not due until January. We even received mail correspondence confirming this. After my wife spoke with a rep, she mentioned it would be a blessing for Christmas and was told by the rep to give your children a good Christmas.

It was pleasure working with both Nikki ** and Joseph **. They were very knowledgeable and helpful throughout our process of refinancing our home loan. The process was easy and seamless. If anyone is in the market for a loan, this is the team to work with.

I've been trying to get my refinancing done for three years. The person who was supposed to do it for me never did. When I received something from Nationstar Mortgage in the mail, it was read to me and I called then to inquire about it and their lower interest. It went from there. I talked to Laurence. He called me and walked me through everything. The only thing that happened that was not mentioned was that Nationstar was supposed to send me the September payment back. But when I did the closing, he said they changed it and made it part of the closing. This I never understood or agreed to, but I can't do anything about it so I left it at that. Other than that, my refinance just took place and everything else went well. Somehow, Nationstar help us out a bit because my husband is the only one working right now aside from the fact that we're both blind and on disability and annuity.

I inquired about refinancing because I was interested in the adjustable rate mortgage once locked in. Nationstar's mortgage professionals were great. The process was very easy and streamlined.

I have just gone through the process of refinancing my condo to do some upgrades. The process was very easy thanks to Lisa ** and Charmyne **. They were great about answering all my questions and making the process very stress free and smooth. Thank you both! I also appreciated having the notary come to my house instead of having to go to an office. The entire process was a good experience. I heartily recommend Lisa, Charmyne and Nationstar Mortgage and would use them all again.

Last year my mortgage was sold to Nationstar Mortgage. I have had nothing, but problems with them since. My contract permits me to pay up to six months in advance. I am also permitted to make additional payments towards principal without penalty. When attempting to make additional monthly payments, Nationstar would never apply them as such, but rather would simply apply them as if I paid additional principal. I've always had to contact them to have the payment applied correctly (yes, always) and to have my next due date moved up a month. I am now paid up six months in advance and attempting to make additional payments towards my principal.

Nationstar and Freddie Mac have blatantly stripped me of equity and left me with a 1.4 acre, 2 bedroom property that has no comparative market value. No real estate agent in DFW or the surrounding cities will represent my home to buyers as a 3 bedroom 2.2 acre home as appraised and sold to me. Nationstar completed the investigation into the fraud allegations that were confirmed by not only the City of Dallas, but also 2 additional TALCB licensed appraisers, and despite indisputable open record documents found in the Dallas Central Appraisal public record, Nationstar could only reply with the following, "We have conducted an investigation, and it was determined the error asserted within your correspondence did not occur." The Dallas Central Appraisal District is an open records public domain for the truth and the undisputed facts for what the site description was/is for the subject property from 2007 to 2015.

I refinanced my old mortgage because there was a better opportunity in terms of shorten the terms of the loan. During my refinance, I had a nice experience interacting with Nationstar's mortgage professionals. The guidance I received when discussing my refinancing options was exact as they appear in the final papers. Everybody who was involved in the process was very professional and everything went very smoothly. Since refinancing my loan, my monthly payment is low. My experience with Nationstar Mortgage was good. I would recommend them to a friend.

Refinanced with Greenlight/Nationstar and had a great experience. Daymond ** and Michael ** were excellent. Great communication. I was treated like I was their only client but I know that wasn't the case! Had some bumps along the way but they were true professionals and helped me through the process. Highly recommend these folks!

Nationstar bought my mortgage from Aurora, who was closed down by the government. Nationstar never got correct copies of the loan documents. Nationstar based upon the documents from a predatory lender started foreclosure proceedings against me. Even after I provided them with the correct loan documents they refused to stop. They intended on seizing and selling my house. I had to hire a lawyer and sue them. It is two years and still in court. They now admit that they were wrong but say that I was not damaged and don't want to pay a fair amount to settle. My credit is ruined, foreclosure documents recorded, public embarrassment, lost sleep, fights with my wife... And they say we weren't damaged. Don't trust them!!!

We've had a very good experience with Nationstar. Everything's fine. We're happy with them.

We recently went through the process of refinancing our home for the very first time. Caitlin ** was the Nationstar representative that took care of us through the process. Caitlin was exceptionally professional and courteous throughout our experience. From the beginning she understood our needs and expectations, and made it her goal to meet them. Even when we had made a terrible decision to try to go with another lender, which cost us time and money, Caitlin was able to pick up right where we left off when we re-applied with Nationstar.

My loan was sold to Nationstar. They had told me to refinance my loan so my interest rate would go down. I was told it was a band-aid loan. The appraisal on my property they said was at about 98,000.00. I only owed about 59,000.00. I didn't want to take out all the equity on my property so I refinance it for 74,000.00. I pay it on time for a year in. Then I was told to refinance but this time don't take out any extra money. So Nationstar told me I had to get my house appraised again a year in which Nationstar sent another appraiser which cost me $450. Then I was told my house only appraised for 70,000.00. Nationstar had call me and told me I could not refinance my home because I owe more on it than what it is worth. They also stated that I could get another appraisal done on it. They will send someone else out but I would have to pay for it again. So I did. But 2nd appraisal was the same 70,000.00.

Nationstar took over our mortgage and we refinanced because our interest was too high. Regina was awesome. We talked to her 6 months prior to doing the refinance and she told us what we needed to be ready to do the refinance. She's very knowledgeable of how to get it done and when it needs to be done. She checked up on us and was involved to make sure everything was going the way it was supposed to. Once we were ready, we went back to her and got it done. Our payment and interest got lower since refinancing.

I (like many people) wait until I get a paycheck to pay my mortgage. Seems reasonable enough right? It may not always be on or before the 1st of the month, but that is what the grace period is for. I (like everyone else) have more than one bill to take care of each month, which means I deal with other companies on a regular basis. I have had mortgages with several different companies and they've all been great until I switched to this one. I have had a late payment on an account here and there, but a simple reminder goes a long way. Nationstar starts to annoy you, practically harassing you, BEFORE the grace period is even over.

Jasper Roofing put a new roof on our home due to hail damage. Our insurance company is USAA. USAA sent two checks to pay for the new roof. Nationstar endorsed the first check and sent it back within seven days. The second check they held, and held, and held, NOT sending back. When I called the representative to find out why, the Nationstar agent said they were depositing the check, and would issue a new check for that amount. NOWHERE did they say they were withholding funds. I just received the check, and it was $864.76 SHORT.

My husband had a loan with Chase and Nationstar took over. What we did was resubmit the loan. They sent us an invitation to take a look at their refinancing options. It's a piece of rental property. It was a rent with the option to buy and the lady didn't qualify for a loan so she was not able to buy the house. We decided since we'll be holding on to it instead of selling it, that refinancing was our best option.

My property was auctioned at a non-judicial foreclosure in July 2012; Bank of New York Mellon, was the purchaser. There was not a deficiency on the note after foreclosure. Note was satisfied in full after foreclosure. Three years later, Nationstar is alleging they're servicing the note on behalf of the Bank of New York Mellon. Again, I repeat THE PROPERTY WAS FORECLOSED AND BANK OF NEW YORK WAS THE PURCHASER AT THE NON-JUDICIAL FORECLOSURE SALE. The deed record reflects this action. Nationstar began pre-foreclosure actions on the property (ie. inspections). I had to initiate a lawsuit to get them to investigate their allegations.

Great Job. Well done by Mrs. Caltin **. She was there to answer all that I needed to know. I would for sure let my friends who have homes know about how my need with the home was met by her. Thanks Nationstar for such good people that works with you.

I recently refinanced my home with Nationstar Mortgage and was extremely pleased with the entire process. It was handled in a timely manner and I was kept informed at every stage. The monthly savings are significant for a senior with limited income. I would like to personally thank Lisa ** and Socheata ** for their courteous and efficient handling of my loan application. They were great.

I used Nationstar for my refinancing a month ago and it was good. They were efficient and fast and everything went smoothly.

Caitlin ** assisted us with a refinance and was wonderful. She took the headache out of the process. She's the bomb!

Nationstar was great. We refinanced through them because our mortgage interest was high. They have lowered the monthly payments considerably. The only thing is that the person I dealt with should have told me that I would be contacted by someone else to complete the paperwork. Other than that, the agents were really easy to work with and very helpful. I'm glad I did it with them.

We were wanting to get a lower payment and interest rate. Nationstar handled everything quick and easy and were very understanding. It was the easiest exercise I've ever had to do when I want financing. We let them know what we were looking for and they knew what we were talking about. The person they sent around to do the signing was really good. She knew what she was talking about and answered any of the on-the-spot questions we might have had. It was the easiest financing experience we've had.

We changed insurance carriers on our rental properties. Our insurance agent notified Nationstar 4 times of the new carrier. They failed to make the change, added their own insurance, tried to increase the payment amount, and when I didn't pay the new amount, they sent me letters about being past due. I tried calling 'customer service' to get it cleared up. Someone in the Philippines answered and couldn't help. They transferred me to another person, again not helpful and not in the U.S. I could not get them to give me a number or address for a home office so I could get it cleared up.

Everything went well with Nationstar. I initiated the whole thing and called them then it went pretty quickly so I was impressed.

I had a good experience with Nationstar and I'm happy with them.

I have communicated with this company after it became my new servicer from Bank of America. A letter was sent as I was in the process of a modification with Bank of America that NationStar will honor Bank of America agreement to modify loan based on the National Mortgage Settlement offer, which they have not done since receiving the letter on August of 2013. I am disappointed that I am being one of many borrowers screwed out of the National Mortgage Settlement offer that was promised.

Kristen ** and Angela ** of Nationstar and Greenlight Loans helped me with my refinance. I would highly recommend them to anyone as being helpful and explaining things to me.

When I refinanced with Nationstar, it went fine with their mortgage professionals. It was not a problem. The particular loan I had with them was unadjustable. They're probably going to go up next year because they're going to raise interest rates, but my loan is still approximately the same amount. I refinanced with them to lock it in. Everybody there is nice, but the first person I talked to said that if I sent in all my paperwork within 24 hours, I would get $1,650 off. I do have the paperwork but not in front of me because it's a closed thing. It's filed away. So I was transferred to another guy, Eric, who puts all the paperwork together. He said, "Oh, it's not on here because the first draft of the statement...there were no deductions on it."

I'll recommend Nationstar. They were great. Since refinancing my loan with them I'm saving $40 a month.

NationStar has taken more than seven months to comply with, or effectively reply to, a County Right of Way Acquisition of land. NationStar Customer Service has neither had the authority to resolve this issue, nor have they successfully put us in contact with a representative to assist us in navigating the bureaucracy to resolve the finalization of payment offered by the County for this acquisition. As customers, we have been frustrated in going forward with the Government Acquisition over which we have had no control.

Nationstar called and I inquired about refinancing my old mortgage. They were professional, timely, informative, and were able to lower my monthly payment. It was a good service and I'm glad I refinanced with them.

I came to Nationstar after my mortgage was sold to them from Bank of America. I started receiving letters that I should refi. I called them up to refi and found a loan that I liked. Everything seemed to be running very smoothly the first week. Once it was transferred to the closer I stopped hearing anything. Every week I would have to reach out to her to get a status. She was never available by phone. After the third week I had to go back to my original mortgage professional to get a status. He emailed her, she then replied back to him referring to me in the third person as "The Borrower." After over a month she finally got back to me with more paperwork and corrections that needed to be made, however instead of picking up the phone or sending me the inspection notice, she sent me a list of issues asking me when they were going to be fixed. I had no idea what I was supposed to address first.

Nationstar helped us out with a complicated refinance of a mortgage on a rental property. We got a fair deal and good interest rate going forward. The Nationstar representative worked out a good deal and we went forward. Closing took longer that expected and there was some confusion on the lenders side when assembling the closing documents. Overall - we were satisfied with the results, although some of the back office support at Nationstar seemed to be a bit overwhelmed or lacking in experience.

I have a loan from Nationstar Mortgage. I tried to get a better loan because everything might grow higher. The first time I called, it seemed that the Nationstar people were nice so that kind of pushed me over. I was looking for a reverse mortgage but they don’t do that, so I had to wait awhile for that. Everybody has treated me real good. Everything is satisfied.

As a senior citizen, I was very skeptical. Jay ** and associates held my hand throughout the entire process. They were always available for questions and made sure I understood the entire process. Excellent service and courtesy!

We refinanced our old mortgage with Nationstar to reduce our costs monthly. Everything went good. Didn't have no problem with it and went quicker than we thought.

We went ahead and refinanced with Nationstar realizing that the mortgage payments could go down with the interest rates. I also get six other people, six envelopes a week telling me to refinance. When I talked to Nationstar's mortgage professional, it was very good. It was much smoother and easier than I expected it to be. I freed up about $700, which we needed to do. That's the biggest benefit in lowering our monthly payments.

We are very pleased with the speed, accuracy and professional service given by Charles ** and Albert **.

I'm happy with Nationstar. They were pretty good to deal with.

I would like to recognize loan officer Marc ** and loan processor Albert ** for the great customer service during this process. They both were very helpful. Thank you for a job well done.

We had a previous mortgage with Nationstar from about 10 years ago and never had any problems with them. They're so easy to work and deal with. We usually pay on the day it was due or the day ahead of them but there were a couple of times where we had some special circumstances. I talked to them and they were more than willing to do whatever it took so it was a good experience.

I had a good overall experience with Nationstar, and everything was done like they said it was going to be, so it was fast. For the closing, the rep came late however, but other than that, I’d recommend them.

The process of refinancing with Nationstar lacked a little communication but everything went quick.

Nationstar contacted me and told me that they could reduce my rate and asked me if I'd be interested to refinance. The guidance they gave me was phenomenal and I've told everybody I know about them already. They answered my questions and it wasn't difficult to get in contact with anybody. Everyone gave me the right contact line and when they answer, they know exactly who they are speaking to. It's really nice that they have that lovely personal service.

My experience with Nationstar Mortgage was satisfactory. The process was quick.

Our loan slid in to Nationstar by default when they bought it from our original lender. Everybody in their team was very friendly and knowledgeable. We received some information on possible rate for refinancing and we went through with it. We're going to save money every month with the refinancing. I have recommended Nationstar's services to a friend.

I was extremely pleased with Nationstar and the manner in which they handled my refi. I lost touch with one of their loan officers, but was so pleased with the way the first one went, I wanted to extend an opportunity to do further business with them on refinancing my other home. I'm very satisfied with them.

Nationstar purchased our loan from GE. We needed money for home improvement, so we refinanced the mortgage with them. Their rep was really helpful and everything happened according to what he said. My interest rate is lower now and I'm able to put a new roof on my house.

My overall experience with Nationstar was good. They were helpful and answered my questions. They returned my calls in a timely manner and met my needs. It worked out all right and I would recommend them.

People from Nationstar were satisfactory in providing me guidance during the discussion of my refinancing options. I received a lot of support and personal attention from the managers. They did a really good job of involving their management team when there was an issue and I appreciate it.

My overall experience with Nationstar is above average. The person I dealt with the most was attentive to any details that were necessary and responds to me. It was good.

Nationstar Mortgage has been my mortgage thing for a few years. They sent a mail about refinancing my old mortgage so I went ahead and did it. During the refinancing, their professionals have been good and excellent. I didn’t take any money out on anything and everything was good.

Very pleased. Your reps were knowledgeable and explained everything.

I’d been considering refinancing for several years but because I was doing a startup business plan, I put it off. Nationstar bought out the mortgage from Ocwen and I enjoyed the experience. It was an easy transition as opposed to when Bank of America sold it to Ocwen. The experience was much better so I was propelled and felt good about working with Nationstar at that point. Everyone was receptive and gave me the information that I needed so that I could make the decision whether I wanted to go forward or not. It took more than one call because I was still in that uncertain stage, but everything went well when I made the decision. Right now I get to skip October payment.

I called Nationstar to tell them to stop sending me refinance letters because I was not refinancing. I was about 5.5 years into a 30 year 5% and they asked to just review the loan. I am going to a 20 year 4.125% also reducing PMI from $96 to $55 per month. They were so great to work with. A pleasure.

I found out that the home's insurance premium had not been paid at the end of august 2015 and it had been due June 30th. My homeowners insurance agent called me and told me that the premium had NOT been paid and they were going to have to cancel coverage on the home. I IMMEDIATELY called Nationstar and they promised to pay right away and assured me that it was an oversight due to them just receiving the loan from Bank of America in April 2015. I assumed that this was taken care of as Nationstar had assured me of.

My mom passed away in December and we were both on the mortgage. I kept calling Nationstar informing them that she passed away. I sent them her death certificate, ticked them to quit calling her phone, sending correspondence that she's no longer alive. I kept asking what I can do to refinance the house because I'm not qualified for her. They never helped me. And my last draw was calling Nationstar in September because they called my mom's old phone again. This lady said, "Do you want to take some money?" and I said, "Well, I've been trying it since January." And she hooked me up with Raymond who was the first one to help me.

Thank you Marcus and Michele for working so hard to get us a Refinance. It was a pleasure working with the both of you. Thank you very much.

Overall the experience I had with Nationstar was good.

I don’t have any problems with the job they’ve done. I'd recommend Nationstar Mortgage.

I did not choose Nationstar. They bought my mortgage from Bank of America. I was very unfortunate and my company moved operations from California to India. Therefore, with my income reduced I had no choice but to ask for a loan modification. I had been working with BofA on a modification and received a modification just as the loan was transferred to Nationstar. Nationstar did not honor it and had to start all over again. Since the transfer Nationstar has been a nightmare to deal with. They DO NOT communicate with you, unless you call them. They have dedicated customer service specialist assigned to your case who do not return calls.

Everything that I was told came to fruition. During the refinancing everything was explained to me. It was done in a professional fashion. I was looking to reduce my monthly payments by refinancing and they gave me the information necessary to make it happen.

Nationstar Mortgage as my mortgage lender lowered my monthly payments and shortened my time. Jason and Teresa of Nationstar were very nice, very helpful, got all my documentation to me and told me what I needed to do. However, the underwriters that they work with, added additional things on the to-do list. I understand it’s not their fault but some things got a little hectic. Moreover, I haven’t received my final closing document yet and it’s been over a week and a half since I closed. But overall, with the two people that took care of me - the loan officer and the lady that did all my documentation, I would definitely recommend them.

I was in the process of refinancing and heard from Nationstar. My experience with Nationstar was fine. I am happy with them and I have lower monthly payments since I refinanced my loan with them.

It has been a good experience with Nationstar. I'm happy about it and I would recommend it to somebody.