Mr. Cooper Reviews

I've had nothing but excellent experience with Nationstar Mortgage. I used Greenlight Loans for a refinance and my experience with them was also excellent.

We had a good time with Nationstar. They have been my mortgage company for a while now. They were fabulous during refinancing and absolutely friendly and knowledgeable. Jack in particular was wonderful and easy to work with. Ever since being with Nationstar, things have been a little bit better.

All communications with Nationstar were good. What we did was to refile to reduce to normal the years remaining on the mortgage and we got a reduced interest rate from what we had because we didn't have a second mortgage on the property. We must've been paying maybe 6.75% and we got maybe a 3-point reduction. It's 3.75% now.

My mortgage transferred from GMAC to Nationstar. No contact by Nationstar explaining their procedures/policies. They mispaid my 2015 taxes, did not send paperwork, disconnected me, failed to respond. Even fictitious stories about their policies. Worst cus. ser. I have ever seen. Took 3 weeks to finally find a competent person to fix the problems they caused!

A very easy and seamless process. Both individuals I dealt with very professional. I would recommend this company.

It was really difficult with Nationstar in the past when I had my mortgage and a lot of things transpired, but I stayed with them since I already completed the paperwork. And then I would get into situations where the paperwork that was completed on my side wasn’t completed on their side, and I went and lost some money out of the deal. However, my experience with Nationstar recently with regard to mortgage closing was excellent. I want to commend them on that, but not on the support side, though.

Everything with Nationstar has been wonderful. Everybody has been extremely nice and took care of everything fast. I got all the answers I needed when discussing about my options. It was perfect. We have saved money on our mortgage payments.

When the account was transferred to Nationstar Mortgage we had an escrow balance of $596.82 on April 16, 2015. We made one additional payment on May 8, before taxes were paid by, of $134.15, giving us a total escrow balance of $730.87. The taxes paid on May 29, 2015 was $771.13. This left us with a negative escrow balance for 6 months of $40.26. Obviously the negative balance needed to be paid plus account for the next year of $80.52 which is a total NEW increased amount of $120.78 for the first 12 months. Assuming the federal maximum cushion allowed by law is 1/6 of the escrow is charged, that would add another $288.43 for the year.

I had a very pleasant and easy experience refinancing. Very knowledgeable friendly staff and would recommend Nationstar!

My husband and I recently refinanced our existing Nationstar mortgage. The process from start to finish was extremely quick, and Kristen ** and John ** were very responsive to our phone calls and emails. They were very clear and transparent about the process, and we are extremely happy with our decision!

Nationstar's mortgage professionals during my refinancing was top of the line. I spoke with them because I have my loan and I wasn’t sure if I could get it through. It came a point that I can refinance so I had one individual who worked with me. He said, “You know, you can. And here’s what I think we’ll do. You will save some money. And you are at that point, you have at least 20% equity so we can drop that PMI insurance. It’s about $300 a month.” So we went through that.

Bill ** and Jesus ** were outstanding on my refinance loan, very prompt on docs, etc. Thank you Nationstar and to Bill ** and Jesus **.

This transaction from start to finish was the smoothest, least stressful home loan in my life - and I'm 58! I've bought, sold and refinanced several loans in my lifetime. Some from the "BIGGIE" companies like Quicken and Countrywide and Bank of America. My refi with your Nationstar/GreenLight personnel was by far and away the best of all of them, as were the employees that I dealt with. Top-notch ALL THE WAY!! THANKS!!

Everything was handled electronically making it very convenient. But the best part was closing on the loan at our own dining room table. The title company sent a notary public to us. Super easy!

I still have not received my check from settlement on refinancing.

My home loan was changed and Nationstar became the servicer of the loan. They were quite over the top in their communications to us, urging us to refinance. Not a week went by for a good year that we didn’t get some mail from them saying we should refinance. Since they were already servicing the loan, it seemed the easiest thing to do.

Nationstar like any business has some good dependable employees and some that struggle and some that don't really know what to do or how to do it. But overall, most are know their job and like to help people.

I was very pleased with the refinancing services I received from Nationstar. The client reps were very helpful and polite. Terrence, my loan rep. was a pleasure to work with. Our closing agent was thoughtful and came to my home for the closing. All around a great experience. I would recommend Nationstar to others.

Home Refi. was a good experience.

I was not looking forward to the process of refinancing my home, but it turned out to be surprisingly easy. I truly enjoyed working with Albert **, my loan processor, and Rita **, my loan officer. They both worked hard to make my experience as painless as possible and were extremely helpful. They have my full appreciation and respect and should be commended.

I have been dealing with Nationstar since my mortgage was transferred to them. I have spoken with numerous customer service personnel in which they are polite and try to answer questions I ask. I have tried numerous times daily/weekly to get a hold of my "Dedicated Loan Specialist" with no luck whatsoever. I am in the process of submitting documents for a modification and noticed on the website that I still needed to send a couple more. I needed to talk with the specialist as I had a question about one of them. No response, he does not answer phone. I leave messages and have given both cell and work #'s. I called today 1/27/16 and talked with someone in customer service who stated my modification was rejected due to the missing documents??

I cannot give Greenlight 5 stars because my initial interaction with loan processor Ronney ** was miserable to say the least. He was a master at dragging things out; non-responsive, asked more than one time for documents already provided and had to have me send updated bank statements because things dragged on so, that the ones provided became outdated. I finally lost my "nice" and advised that I was going to contact the "complaint" department and this time I copied Victor **, my original contact loan officer. I can only assume that he is responsible for contacting Paul **, a supervisor. Paul was great, started things moving along the way they should have and then turned me over to my new loan processor, Albert **. Albert was also great, kept in almost daily contact and today, my two refinanced loans are approved, funded, closed!!

Last re-fi with Nationstar Mortgage took 1 year to complete. Was hesitant to re-finance with again with the same company. Re-financed mortgage which closed within 4-6 weeks.

I had such a great experience in doing my refinance through Nationstar. It was speedy; staff that I deal with were very knowledgeable, they answered all my questions, kept me informed of every single step they were taking and what they needed from me, and all of these was done by e-mail and phone calls. Great experience! Thanks Nationstar staff, you excelled.

Nationstar kept sending me notices to refinance. At that time, Wells Fargo had a lien against the place and I couldn't do it. As soon as the lien was lifted, I went to Nationstar. Their professionals were good. The guidance that I received was great and they were able to reduce my payments. I had a problem setting up the auto-payment since I had auto pay with Nationstar for a couple of years and no problem with that. When I refinanced, they didn't automatically continue that and I had to go through the whole application process again which I thought was not necessary. But it's handled now.

The process for this was extremely smooth. Saleema was so good at keeping me informed along the way. Very pleasant experience!

I've been with Nationstar for a couple of years now and we looked into refinancing with them to lower our monthly payment. Their mortgage professionals were pretty thorough and I was impressed with everything. I thought it was going to be long and tedious, but it really wasn't. Although I still had to sign papers afterwards, being able to answer in the computer made the process a little quicker. I'd recommend them.

My wife and I recently refinanced with Nationstar Mortgage, and while Caitlin ** was very helpful in working through all our different options and setting up the initial refinancing figures, the mortgage processing department was quite frustrating to work with. The digital document review and approval process was confusing and we had to approve some documents multiple times.

Want to let you know that you guys have some great people that work with you. Randy and Albert were the most helpful people that got me through this heart program. Thanks for the great help and would use you guys again.

I had a mortgage with Teller. They went out of business then they sent it to someplace in New Jersey. And then Nationstar took over. I had to refinance my mortgage because my interest rate was 6.5%. My experience with Nationstar was wonderful. They did my refinancing very quickly. The Nationstar professional was also very helpful and he kept in contact with me at all times.

My rental property refi went very well and quickly. I was very happy with the turnaround and professionalism and customer server my loan agent provide. I then requested a pre-qual to purchase another property and that got to a slow start but was quickly approved within a few days. I am very pleased with my relationship with Nationstar.

I already had a mortgage with Nationstar and they handled my refinancing very professionally. They did a good job considering the situation that my wife has just passed away. We thought about moving but decided to stay in the house we were in and wanted to lower our term and interest rates. Nationstar was able to match and offer more than I received locally. They were thorough and their guidance during my refinancing was good.

Everyone that helped me refinance my home loan was extremely. I was told to contact Customer Service to make sure they did not take out a Dec. 2015 payment. I checked my bank statement and it had not come out, so I did not call. It came out 2 days later. It took me over a month to get my money back. This could have been avoided if there was an update in your software to advise Customer Service of refinancing in progress. Because of me not calling, I was stuck with 4 overdraft fees of $36 each that I had to pay. As simple as it is to update software, this all could have been avoided. The customer should not have to handle this.

We decided to look into refinancing so we can lower our payment and we're satisfied with Nationstar Mortgage.

Refinance - It's a little unsettling giving information over the phone and/or email. Due to all the scams and fraud. I would have preferred person to person.

I pursued the HARP lowered refinance, and since I've already had a mortgage with Nationstar, I did the refinance with them as well, for convenience. It's a fixed 30-year mortgage as opposed to adjustable rate, and slightly lowered payments. I also liked the convenience of having the third party meet me wherever and sign off on the dot.

My mortgage was sold to them. My grace period is until the 16th of the month. Nationstar, calls me at my job 4-5 times a day until my payment is received. I have had my loan for 14 years and have never had an issue with the grace period, and whatever bank never called me numerous time regarding payment. Nor has my payment ever been late. They have no payment center, and charge $10 if you pay online if you pay after the 1st of the month, you'd figure they throw you a bone since they are getting direct payment and they are the ones with no payment facility. They truly are the worst.

My experience with Nationstar has been just final. No problems that I know of. However I have not got my interest statement for 2015 yet for filing my taxes. Could someone please send that to me? Thanks...

I inquired for refinancing to be able to lower my interest rate. We kept getting stuff in the mail from Nationstar so we decided to do the refi through them. The process was easy and straightforward. I talked with a guy on the phone and we did a lot of stuff by email, including the guidance on my options - everything was highlighted. Then they came to the house for the closing, which was convenient since we didn't have to go anywhere. Doing it online make it easy as well. By refinancing with Nationstar, our payment went down, and we shortened the term of our loan by a couple of years. It was a good experience.

Bank of America sold our mortgage to Nationstar. We decided to inquire about refinancing our mortgage with them because we wanted a lower payment. The professionals we dealt with during the refinancing were fine. If we had a question they answered it, and kept us up to date with the process. They told us the different options that we had if we stop with Nationstar. It was also nice that their notary came to our house in the evening to sign the documents.

It was a very nice experience with very nice people. I highly recommend Greenlight Loans to anyone wanting to lower their mortgage payment or apply for a loan. They did a wonderful job processing my loan from start to finish. I would like to thank everyone at Greenlight Loans for their expertise and promptness in processing my mortgage loan.

I went to inquire refinancing with Nationstar because the new rates were lower and I’m trying to get my payment down. But I also called some other places and they weren’t exactly sure about how the harp loan process worked. So I called Nationstar back to get the process started and everything went pretty good. In the end, everything was exactly what Nationstar said, and they got us lower interest rate and monthly payment.

I‘ve had Nationstar forever. I refinanced with them because my interest rate at the time was too high. I figured that if I could get it to Nationstar, since I was already dealing with Nationstar, I might as well just go with them. I had a beautiful experience dealing with Nationstar representatives. The guidance I received when we were discussing my refinancing options was A+. They answered all the questions I had and the process was very easy. I didn’t have to go through a lot. Overall, it was great and I liked everything about it.

I discussed refinancing with Nationstar Mortgage over the phone and the guidance they gave me was very good. They knocked five years off our mortgage with a lower payment. They were all very professional and nice.

My interest was a lot higher but when refinancing with Nationstar Mortgage, I was able to lower my interest rate to 4.35. I had a very efficient interaction with the mortgage professional and the original loan officer explained everything to me. If I had any questions, I would call him back with the questions. Then another gentleman helped with the closing of the loan and the gathering of the other information that's needed. It was very good. The highlight of my experience with Nationstar is the lower payment.

Nationstar sent us a letter about refinancing because we had a higher rate. We did the refinancing and their mortgage professionals I emailed and talked to on the phone with are very nice. They were able to lower my interest rate but my payments are about the same.

Most recently I had refinanced with Nationstar because I could get a lower rate and shorten the term of my mortgage. This was under the HARP program but with a better rate and a shorter term. I worked with two people and they were terrific. They did an excellent job and were very efficient, clean and not intrusive. They didn't waste anybody's time. They did what they said they would do which is good to me.

I'd recommend Nationstar. I've had a good experience with them.

Recently refinanced our mortgage through Nationstar. We were a current customer and had been informed we may qualify under the HARP program for refinancing. The entire process was smooth. It started with a phone call with a specialist named Eric. He explained how the process worked, did a quick analysis and had us approved instantly. We were able to sign many of the documents electronically. There was an account manager named Christina who worked with us through the process. A paralegal came to our home for the closing. We saved 1.5% on the rate and reduced the loan by 2 years. The process was very well done!

My experience with Nationstar Mortgage was good and I'm happy with them.

Nationstar Mortgage bought my old mortgage on my house. They offered to refinance it at a very low cost so I decided to look into it. I looked into other options but they were the easiest to use and the cost of doing it was fair. The refinancing with the professionals from Nationstar was all done by e-mail, and a couple of phone calls. They were responsible, responsive and the guidance I received from them was very good. Since refinancing with them, I have lowered my payments.

The goal of refinancing a home mortgage is to decrease the cost of the mortgage and monthly payments. After I re-financed with Nationstar, my new payments and mortgage were much more than my original payments. Nationstar, the scam called HARP and many other loan companies use gross pay to calculate new mortgages instead of one's net pay, the liquid funds available for paying bills. By using my gross pay (taxes and other fees taken out before I receive true liquid funds) Nationstar calculated my new payments to be half my monthly income instead of the 1/3rd required by law.

Nationstar Mortgage has been my mortgage holder for many years. I refinanced into the HARP program and it was quick, painless, and almost too easy. My payments also dropped significantly.

Very good experience. Very professional. Please note Latasha ** was in my opinion completely professional and knowledgeable in our dealings with each other. Also Chris ** did his job exceptionally well. I hope my future business is as professional as this.

I’ve always had good experience with Nationstar and I always liked them a lot better than Bank of America I can always get something out of Nationstar that we could. I kept getting letters that we could refinance with a lower interest rate so I decided to do it. Nationstar gave very good guidance and their mortgage professionals were very helpful and answered all of my questions with the refinancing. My daughter helped me through a lot as well. Nationstar has been kind to me, and now, my payoff earlier. I would definitely recommend them.

Nice folks. That would follow up the way they should. Loan closed in the time I was told it would. The information that was required was logical and not like some of these other large finance groups that would ask for information that was really none of their business. Only thing I don't enjoy is all of the solicitation that I receive afterward.

I had a mortgage with Bank of America that got transferred over to Nationstar. And my experience with them has been fine. They're cheaper which was the whole purpose of refinancing and their mortgage professional was professional, communicative and very involved as far as going according to the process which I had no complaints about.

Nationstar Mortgage bought my mortgage from Freedom Mortgage in the summer of 2014. An error was made in the handover. Nationstar began writing, texting, calling, and emailing me about only making a partial payment. No matter how hard I tried, Nationstar insisted I pay the remaining balance. They even said they conducted an internal investigation and determined positively I had only made a partial payment. Finally they said they were sending a letter to the credit companies as I was in arrears.

Some time back when I had another mortgage I was handed off to Nationstar. Their correspondence showed I'd save money so I inquired about refinancing my old mortgage. I knew there were other options but I didn't consider other companies as I didn't want to be bothered with all the paperwork with someone new. It was an easier process sticking with them. When I talked to them without having to do an appraisal, it seemed more streamlined to just stay and do it with them.

My previous experience with Nationstar was horrible. There was a big screw-up with my account. We had to take money out of our 401(k) to fix it and it was all an error. It was a huge mess about a year ago and then we couldn't refinance. But now it's good. It got us in order for the next step when we got refinanced not too long ago.

Interacting with the mortgage professionals during my refinancing went fine and pretty quick. Ever since refinancing, I've had lower payments.

Nationstar bought the mortgage that I had and they did very good when I talked to them. Since refinancing with them, I now have a lower house payment.

The process as a whole went very smoothly and the Loan Closing Coordinator, Nayadet ** was very helpful, thorough and professional. I would definitely recommend Nationstar to my colleagues who are considering mortgage financing.

Jay ** and Sarabeth ** did a really good job in walking us through the refinancing process.

I just finished my refinance and would like to express my gratitude to Nayadet **, Closing coordinator who did a fantastic job. She went above and beyond to make sure the closing took place. I would also like to thank Ivan **, Mortgage loan officer for getting the ball rolling.

Nationstar was great. I didn't like them when they first bought my contract because I was with Bank of America. But they sent me a letter saying that they're giving me a good deal and remortgaging everything else. I tried them and it turned out really well. I'd recommend them.

My mortgage was sold to NationStar by Bank of America. Actually Nationstar has done a outstanding job managing my account. They post payments promptly, pay taxes and insurance in a timely manner. Their online services are well designed and work quite well.

I had a loan with Nationstar, and I so I decided to refinance with them through Greenlight Loans. Both Daniel **, my loan officer, and Kristin **, my closing coordinator, were extremely helpful and professional. The entire process went smoothly and quickly. I have been with Nationstar for a few years and have been very pleased with them. I highly recommend them over others I have used in the past!

We've been happy with Nationstar all these years. They provide good guidance on the refinancing options. We were able to get lower rates and lesser terms from them for the refinancing of our mortgage which is what we wanted.

In April of 2015 Nationstar Mortgage overcharges my escrow account and even after several registered letters and literally hundreds of phone calls, the matter remains unsettled. You can never speak to the same person. When you do eventually reach a live individual, they have no authority to make adjustments to your account. They have now turned me over to the credit bureaus even though I have continued making my regular payment. I cannot accept a $500 per month increase in my house payment when my taxes and insurance combined increased by $400 per year!

I had a mortgage that was previously owned by Bank of America, and they sold it to Nationstar. I called them up to do a streamline refinance mortgage. The first time they were not helpful at all. I was talking to somebody who didn't know what he was doing, so it was a waste of my time. The representative said I could only do a 15-year mortgage. And then I went shopping around, and because I owned other real estate, my tax return said I didn't qualify for a refinance. When I went back to Nationstar Mortgage a second time, the guy I talked to was very helpful and knowledgeable and I wish I had gotten in touch with him first. They offered me a 30-year mortgage this time. I'm now getting lower monthly payments since refinancing with them.

The experience is really good. Nationstar closed the refinancing very quickly. I'd recommend them.

Caitlin ** setup my loan and was a true pleasure to deal with. She was very professional and very responsive throughout the process. My problems started when the account was transferred to a closing coordinator. The closing coordinator was unresponsive both by email and phone. I was not informed when and where the closing was to take place until the day before the closing by the closing attorney. The closing was to take place at 10 am. The closing papers were not ready until around 2 pm that day.

I refinanced my Nationstar Mortgage with another Nationstar Mortgage. With the new mortgage my goal of lowering my interest rate was satisfied. Kudos to Nationstar for having multiple products to choose from. The refinance process, from origination to close, was far longer than I anticipated or expected. Also, I was surprised with the request for information considering that I'm an existing customer. Fortunately, I got to work with 2 very knowledgeable and caring individuals from Nationstar. Caitlin ** worked with me on selecting the right product. She was flexible, informed, patient and presented multiple options and what if analyses until we found the product that worked for us. Jared ** was pleasant to work with and was able to resolve all problems that popped up quickly. The two resources I dealt with were very professional and eager to work with me.

Nationstar is wonderful. They work with you and they don't make you feel like you're a bum.

Nationstar has a habit of sending payment for homeowners insurance just under the wire. They give you the runaround and say "we mailed the check" but it is always late to the insurance company. I do not understand why the checks are still mailed through the USPS and no one can give me an answer. This is something I have faced each year and multiple phone calls withhold time that can reach an hour. A really bad way to run a company. If your direct debit payment isn't there the day it's due you get calls within 24 hours. Even on a weekend when the banks are closed and no debits go out.

The mortgage expert was a very nice and professional fellow and always tried to be helpful. Since refinancing my loan the interest rate has been marked down.

I’ve been doing business with Nationstar for quite a while. They bought a loan of mine and I hated them at first. They were the worst and I was doing everything to get away from them. They used to call me. The mortgage payment was due the first, but they accepted till the 15th. When you have income properties, the tenants pay around the first to the fifth and then I always send in the check on the fifth but they would blow me up day in and day out. I would get more automatic calls from Nationstar. They weren't called Nationstar yet back then (their name has changed four times).

Joint owner of a condo with my mother in 2004, got married in 2007 and moved out but still continued pay & own a home with husband. Could no longer sustain the two payments so we contacted Nationstar & was advised to complete a quit claim deed with the courthouse in my county to show that I no longer want the property plus remove my name from the property then the loan will be modified using my mother's information, all lies because now my credit is showing I owe Nationstar for a property that I no longer have legal rights, lost all that I have invested in the property but yet I need to keep paying Nationstar. How wicked and unfair can this be, how can you Nationstar conduct business this way. I keep calling but all I get is the runaround. I am so frustrated, this is 2016 and I still have not had a resolution from anyone at Nationstar. NATIONSTAR IS FULL OF DECEIT, DO NOT DO ANYTHING THEY SAY WITHOUT CONSULTING AN ATTORNEY.

My interaction with their mortgage professionals went smoothly. I got a lower payment since refinancing with Nationstar and I'd recommend them to a friend.

I wanted to lower my payment, so I inquired about refinancing my old mortgage with Nationstar. I had a very good discussion with their representative. It was smooth and fast, and the guidance that I received with regard to the refi options was pretty good as well. I have a better budget and a lower payment now.

I sent in my loan refinance paperwork on September 29th, 2015 and still have not received a yes or no on the loan. I have called Rebekah ** several times and the manager says he will get her to call back but I never hear from her. I have a 760 credit score and my income was much lower in the year they needed to use. I submitted all the requested paperwork and locked in a rate for 90 days. I would think that even if you were going to be declined that you should be notified in any of several ways that you do not qualify. If their service and communication is as poor as it looks I am glad I did not start doing business with them. Beware as they now have all of my personal information and I am concerned of their poor protection of such information. Frustrated in NC.

I first started by receiving information that my mortgage was taken over by NATIONSTAR Mortgage and shortly thereafter Greenlight Loans--a branch of Nationstar contacted me to see if I would qualify for a refinance. Craig the initial person whom I worked with was very good and precise. Then after the initial qualification Valencia ** finished the qualification and closed the refinance in a timely manner. Thank you to Greenlight in their assistance and timely close. I appreciate the fast work and the clear and understandable instructions throughout the process.

Quick, fair and friendly! James and Nikki were great!

I was buying a second house while still keeping the first one. I thought it would be difficult but Nationstar made it very easy. I was very impressed. I googled them before and the reviews were somewhat terrible and it turned out to be the opposite. It was outstanding.

My home loan that I already had with Bank of America was transferred to Nationstar. During my refinancing, their people were wonderful and explained everything very well to me. I had lower monthly payments. All I had to do was pay for it and they did everything for me.

Nationstar took over our mortgage from another company and being with them already has made it easy for us to refinance with them to get into a 30-year loan. Their mortgage professionals were quick and there were no problems. However, the only thing we ran into, which had not been discussed, was when we went to closing. We owed more money all of a sudden. I called them and they explained that our escrow account had to show more money in it, but nobody bothered to call and explain that.

I was pleased with the assistance I received in refinancing my home.

My loan was sold through Nationstar and I refinanced it with them too because of the lower interest rate they have. Aside from that, since refinancing my loan with Nationstar, I am able to pay off some debt and get a new roof for my house. Their staff were great, easy to work with and informative. We have quick and easy correspondence through emails which I prefer.

This company sends marketing material at least 1x/week for refinancing. I attempted to refinance my primary residence and the followup from the broker was terrible. Have recently refinanced a rental property, but wish they'd stop the overkill.

Experienced a painless, simple, and straightforward home refinance with Valencia ** - Greenlight Loans and Tom ** - Nationstar Mortgage. Both were very knowledgeable, communicative, and efficient throughout the process.

The only area for improvement was with the appraisal. My home appraised at the going rate of homes today. No consideration was taken for all of the remodeling done which should have increase my home value. New hardy plank siding, 24 new windows, new roof, gutters, newly painted exterior last year and a professional remodeled kitchen with custom wood cabinets, new appliances. Very disappointed in the person who appraised and their judgement.

I used to have BofA for my mortgage and then it was sold to Nationstar. I refinanced through them and I received good guidance from their mortgage professionals about my options. Their service was good, although my closing cost was high. But everything went pretty smooth, and I'm happy with them.

Generally, I'm happy with Nationstar but I'm having an issue closing my escrow balance. They were supposed to give it to me back and they gave me a different amount because of some crap on the dating. They paid my taxes the day after I closed which they weren't supposed to do so it's created a little confusion and it's been a headache for me because I need this money to do my roof which is why I refinanced my house, but now I'm being held up so I'm frustrated.

Any interactions with the Nationstar people as well as the guidance I received during the refinance were good. I recommend them.

Excellent experience! Everything worked perfectly and everybody was very professional. I’d recommend Nationstar Mortgage.

I was invited by Nationstar soon after my loan was sold to sign up for a new way to pay off my loan with bi-weekly payments and save thousands! Soon after signing up I received LOADS of paperwork, some duplicate, others confusing. Everything from what I gathered from phone calls and paperwork seemed to be on track until after the first month. I received a late notice on my mortgage. Turns out somewhere in my paperwork and conversations I missed that I need to make 2 payments in one month! TWO PAYMENTS IN ONE MONTH??

The loan that I originally had got switched over to Nationstar so I've been with them about five years now and I decided to refinance with them. The process was very quick and painless and both of the representatives were excellent, especially the lady that finalized everything. She called me every time and I also call her and mostly at 8 pm, so that's a plus. Both my monthly payments and interest rate have decreased by a significant amount since. I've been very satisfied with Nationstar.

We had a great experience with Nationstar. The persons we worked with, Nikki ** and Michael ** were very professional in dealing with us. They were available whenever we needed questions answered or other information. We would highly recommend them to anyone needing to refinance a home. Thank you!

My previous loans were through Nationstar, but there were a lot of unexpected changes. I was led to understand that this is pretty normal on a mortgage refinance, but there was definitely some aggravation as far as trying to get the expectation given on the first conversation. Unfortunately, I didn't have any other choice because of the state of my mortgage. I couldn't use anybody else besides them.

I sold my house. I had to pay my yearly taxes at closing in December because Nationstar had not yet paid them on closing day. Title company paid almost 3000 dollars. Then when I called Nationstar for my escrow refund, they said they paid it too and I would have to wait for the county tax commission to refund the money. I contacted the county tax commission and they told me that they never received payment from Nationstar.

Got refinanced in Nov. No payment in Dec. Pay Jan payment Jan 4. Up payment to about what I was pay before got refinanced. Had to pay money last day of refinancing so this wouldn't happen.

I switched from nfip to ncip insurance. They told me they had it under control. Surprise they didn't. It took me 4 months to get a refund from FEMA and they didn't help at all through that process. Needless to say we refinanced with another company.

Nationstar's the best and I'm really happy. Everything was done very quickly and it was very good.

Top-notch customer service from both of the gentlemen that assisted us with our re-finance (Christopher ** and Jesus **). They were professional, made things easy, and were always prompt and informative. We are very thankful to both and appreciate their efforts, as well as the overall process with Nationstar. Could not be happier. Thank you!!!

Nationstar had better interest rate so we refinanced our old mortgage with them. Everything was professional during the process. They were able to lower our monthly payment, and everything worked well.

I refinanced with Nationstar and everything’s good. They do better interest. I would recommend them.

The first contact from Nationstar we made was very knowledgeable and excellent in presenting the steps needed to complete the refinance. He followed up on each step until the procedure reached the next stage and another employee took over the refinance. We stuck with it due to the efficiency and courteous, respectful attitude of the gentleman that answered our first call made from a mailed invite to explore refinance possibilities.

First of all, I really like Nationstar. They’ve always been really good to me. On my first loan, Nationstar sent me a letter saying, “hey, maybe you should talk to our representative.” And I thought, “alright.” They were very professional, have a very low-cost loan, and they lowered my interest rate. I am extremely pleased. And none of my family members even work for them. I would definitely recommend Nationstar.

Because of the interest rate, I began looking into refinancing my old mortgage and so far, my Nationstar experience is going pretty good. Their mortgage professionals are good and they helped me out with everything during my refinance. They made sure that everything would go correctly. I would recommend them to a friend.

We're a current customer of Nationstar Mortgage and we inquired about refinancing because I wanted to make sure I got a refi before the rates went up. I took some equity with them so that was good and my interactions with their mortgage professionals were very efficient, thorough, and overall a good experience.

Nationstar sent literature to us and we inquired about refi. We spoke to them through phone and they gave us good guidance on our options. We now have smaller monthly amount.

I wish to raise an official complaint in respect of your treatment of my mortgage account on the basis that every piece of information I have been given by your representatives has been incorrect. I was on a loan modification trial period and have paid all of my three payments in a timely fashion and was waiting for approval of the loan modification. Your company now seems to be telling me that I have not paid my payments on time and thereby defaulted on the loan modification. This is completely false and untrue. I have all the bank statements to prove otherwise. I know that your firm monitors calls coming in and I hope that you have recorded transcripts of all of my calls. Every time I called Nationstar I spoke to a different customer representative and received a different answer to my loan questions EVERY single time.

Our mortgage originally got sold to Nationstar and we inquired about refinancing because our interest rate was high in a matter of comparison to today’s rates. The mortgage professionals during the refinance process were very professional, very quick to answer my questions and very courteous with us. We haven't made our first payment yet but we will save several thousand dollars by refinancing.

Wonderful experience. Very helpful and walked thru the process each step of the way. No issues, just superb service!

I was pleased with the general outcome of my home refinance. That being said, I had requested "overnight ups" for my cash out. The check was dated 10 days before I received it and could not get any satisfactory status on the holdup. When the check arrived it was plunked on my doorstep without not so much as a doorbell ring let alone a signature. That is not a proper way to treat a $45,000 check. It was not marked overnight and anyone could have walked off with it. Communication was POOR most of the time. I will not use Nationstar again.

I contacted Nationstar for refinancing, because they had the HARP or the lower interest rates for us. The rep that I spoke with was really good. He walked us right through the process and kept us up-to-date on everything. In the end, we got lower interest rates, and I would definitely recommend Nationstar to friends.

It all went very smooth and all persons connected was very helpful and kept everything simple and e filled signatures made it easy for my wife and I. And, notary came to the house and did the signatures. We both work from home so it made it easy for us to fill out the paperwork.

Nationstar's reps are all positive and helpful, guided me along and made things work so the refinancing process went smooth.

My loan was bought by Nationstar. I did not go through any loan process or refi with them. Two payments were made to them in Dec 1 from the prev co and 1 directly to them. I have called 3 times, been told repeatedly it would be taken care of -- NOT DONE. POOREST CUSTOMER SERVICE EVER, POLITE ON CALL BUT DIDN'T FOLLOW THROUGH WITH REFUND AS PROMISED!!! Didn't return call as promised. Once your loan is with them, expect no customer service! Plenty of other mortgage companies to choose from. Go elsewhere if at all possible.

I started this process on September 18th, 2015. I was considering using Quicken Loans to refinance my mortgage, but then out of the blue, I was contacted by Sam ** at Nationstar. Because my current mortgage is with them, I mistakenly believed that it would be easier to use them than to contact a "stranger" about my refinance. I closed on this loan just 3 days short of the 15th week.

I just want to say that Nikki and Kin were very helpful in getting my loan. You have some very polite and courteous personnel. I would recommend your company to anybody. Again thank you.

Caitlin ** went above and beyond in helping this mortgage refinance along. Every time I called her she was responsive to my questions and needs. When I couldn't get a response from the mortgage processor, Caitlin went to her supervisor and found out that she was having a problem pregnancy and got my refi transferred to another processor. She was very helpful and knowledgeable. I greatly appreciate her help and she deserves the praise. If it wasn't for Caitlin I don't think my refi would have gone through. KUDOS to Caitlin and Sonya!

Very professional. I called to get my online account unlocked and was given the information that they could possibly lower my monthly payment. We re-financed with Greenlight Financial and the process was so super easy. I'd recommend them to anyone.

I wanted to change my term and lock in my rate so I inquired about refinancing. I got some offer originally from Nationstar, but it wasn't comparable to other companies. So, I started working with the Quicken Loan and then, only after that, Nationstar followed whatever the Quicken Loan was offering. The banker and the loan officer from Nationstar was good.

We would like to thank Yunus ** and Guillermo ** for making our refinance one of the easiest and quickest we have ever had. They both worked diligently with us staying in contact by phone to update us on the progress and what the next steps would be. Yunus managed to surprise us by locking into a better interest rate than originally discussed, was very efficient via email and by phone, he was a pleasure to work with. Guillermo was always pleasant and called often to keep us updated on what has taken place and what was going to take place next making this the best refinance we have ever had! Guillermo called again today to notify us that the loan has funded, Guillermo was a pleasure to work with as well. We would recommend Yunus ** and Guillermo ** to anyone interested in refinancing their current Mortgage with Greenlight Loans, a division of Nationstar Mortgage LLC.

I have been going through a loan modification process since January 2015. I had 7 different loan specialist. I have sent paperwork over and over. Made my down payment only to have them send it back and tell me to resend it so it matches the date. Mind you the down payment and paperwork was sent at the same time back in April 2015. Faxed paperwork again in June only to have my payment sent back again in August with a check in the mail. I sent it back Western union in August so it can match the date again. Now they are asking for 2500.00 to close the modification after I made the down payment of 955.55. They are saying the date started June 16th 2015. How could this be possible when I had to resend the down payment in August.

Everybody from Nationstar was very helpful and pleasant to work with. They were very polite and professional. I already got my coupon to pay my first payment. It was an easy and smooth process.

I was in the process of refinancing my mortgage loan from a 30 yrs to a 20 yrs starting on Oct 08, 2015. The refinancing process was suppose to be completed by Nov 01, 2015. The person I was working with completing my loan mode stated that they had to verify paperwork that they should not have be verifying. Keep in mind that the closing date was Nov 01, 2015. Each time it gotten close to the closing date they put in place they would always need additional paper to process the loan and you would not have from them for 1 to 2 weeks at a time.

I appreciated Nationstar very much. Their process was very easy. Before, I have tried another company and it was very difficult. I have not experienced benefits yet since refinancing, but I will on the first year when I start making my payments because I'll be saving about $200 a month. I will be 65 this year and I have a limited income. I still work, but my salary is not that wonderful, so it will help me.

This is the second time we’ve refinanced with Nationstar. We needed some more money because my husband had to have implants. Now I can pay off the loan, or the dentist. We didn’t have any problems during the refinance process. They were very professional and answered our questions.

If I can give it 0 I would!!! This is my response from Nationstart after waiting a YEAR. "Good morning, We appreciate you informing us of the issue. It is our goal to make every attempt to resolve your concerns to the best of our ability to ensure fairness in our transactions and to our customers. Our Customer Relations team is currently working to provide a response to your complaint. Our goal is to provide a response within 5 business days via the email address listed on the account. Thanks, Kendra **"

Our old mortgage company sold out to Nationstar, and I decided to do refinancing with them so that I could be on my credit rating again because the one that I had was a different type of loan and it wasn’t showing up on our credit. The reps at Nationstar were good and they gave me excellent guidance for my refinancing.

My mortgage was sold to Nationstar originally and then I did a re-fi with them as I wanted to lower my payment. Communication was mostly by email. A couple of conversations on the phone, but it was all good. I was able to lower my payment.

I had two mortgages and I wanted to put it all in one because it's easier to pay so I redid a loan with Nationstar. Their mortgage professionals were friendly and courteous and I've never had a problem with them. My payments went down since refinancing with them.

After fighting Bank America, my experiences with Nationstar have been excellent. All of the people that I worked with were polite, (others in the past have not been), knowledgeable about the program with details that made each step clear and concise. It was a novel and wonderful experience. Ali ** and his co-workers were easy to work with. This is the first time I can say that the refinance was a pleasure. Thank you to all.

Excellent service from beginning to end. From the initial inquiry through closing, the representatives made the process as painless as possible.

Our house mortgage was from Nationstar. When the current exchange rate became better, we inquired to refinance our mortgage. Their mortgage professionals were somewhat tedious. We agreed to some figures and then they were changed in the documentation, then we had to call to confirm. We got lower monthly payment. Overall, I am satisfied with them.

After initial call progress through to close went smoothly and personnel involved were very knowledgeable and always ready to answer questions about process.

The Nationstar representatives I worked with throughout the process were thorough and got back to me right away with any questions. It was amazingly easy and fast without leaving the comfort of my home. The representatives were kind and considerate putting my concerns first and foremost in all aspects of the loan.

My original loan was transferred to Nationstar from Bank of America which I wasn't all too thrilled about. However, following my initial inquiries and being able to directly reach a live person I was immediately pleased. After the transfer I decided to check out the VA IRRL options in hopes of lowering my interest rate. It was refreshing again having direct access to a live person during the process. Initially things went really smooth. I even had a unique situation resulting in me travelling for approx. 6 weeks during the final stages of the closing process. I informed all parties of this to which they determined would not be a problem as a mobile notary would be sent to my out of state location.

I inquired about refinancing my old mortgage with Nationstar because I wanted to reduce the interest rate. Their mortgage professionals were excellent. One was very knowledgeable in getting all the information and answering all my questions. Since refinancing, one of the benefits I’ve experienced is that I didn’t have to pay for December—not a bad Christmas gift.

Nationstar did everything and gave me advice. It was easy, super and simple. But the reason they do it for me is because I had a mortgage before for years with them, so this is a refi. Since refinancing, I dropped my insurance and I dropped my interest rate by two and a half points which was pretty good.

I'm a real estate agent so I'm in the business and I know good and bad people when it comes to this business. Nationstar was very persistent about getting me into their program and the two people I dealt with were amazing. They were so good, they're on top of things and professional. I didn't have to go looking for information and they came to me when it was available. They were phenomenal and I have a reduced mortgage payment. I was lucky enough that Bank of America sold my mortgage to Nationstar, and it was one of the best Christmas gifts I've ever got.

She is awesome! There were some kinks and she worked with me to get all the docs she needed! She is awesome!

Had the easiest, no hassle, expeditious experience with Nationstar on my mortgage refinance!

We were already financed with Nationstar Mortgage. We just wanted a lower interest rate and lower payment so we inquired about refinancing our old mortgage. When we started the refinance process we were told that the closing cost would be $3,000 and it ended up to be over $5,000. And we were told that we wouldn't have to pay anything out of pocket and whenever we did not give them our account number, they raised the amount to another $200 that we had to finance. Also, during closing we were supposed to get a refund of $800 and we have not received that. It's not as it was supposed to be.

Recently I re-financed my mortgage with them and it went extremely well. Both reps I dealt with were superior in taking care of me and the process! However, the few times I had to contact customer service didn't go as well. Just to get my bill sent to me via USPS mail took several back-and-forths. And now I've been trying to get some information on my new loan so I can set it up in my online banking and it hasn't been easy. I don't think they really read the message and just reply back with a 'form' reply.

A positive experience overall. It was less strenuous than past mortgage dealings for me. It was quite quick, which I appreciated. I had the best house appraiser ever, she did a great job. First starters were clear about what they needed and very responsive to me. Thank you very much, Nationstar.

Bank of America sold my mortgage to Nationstar. To get a lower interest rate, I asked them about refinancing. It was good talking to their mortgage professional during the refi process. They were prompt and efficient, and the guidance I received was good as well and since then the interest rate and my payment has been lower.

I had my mortgage with Nationstar for the past 10 years. They were very professional, friendly and helpful. Also, they helped me make my interest rate and payments lower. It was an outstanding experience.

Very satisfied with the entire process of the refinance. From the first time I spoke with Jesse ** to Theresa **. Both folks seemed very eager to assist and follow up regularly with us to ensure the entire process went as smooth as possible. Great work folks and we would definitely recommend Nationstar to others. Thank you.

Nationstar kept sending me letters about how I should refinance my old mortgage and I eventually did. Their team was very good. I haven’t experienced any benefits yet, but I would recommend them.

My mortgage was sold to Nationstar years back. After about 50 letters in the mail from them, I inquired about refinancing. During the refi process, there was good communication with their mortgage professionals who were very professional too. I have not made any payments yet but I know there's going to be a lower payment.

Professional, helpful and actually provided what was promised. I would heartedly recommend Nationstar to anyone looking for a professional mortgage experience. I have dealt with many mortgage companies over the years. Nationstar gave me my most appreciated experience.

Nationstar took over my mortgage from Bank of America. I had received several letters in the mail from Nationstar about refinancing. I had checked with other places and I decided to check Nationstar as well, and they were the best help to me. Their reps were awesome. They were very professional and they got back with me at all times in very short times. It didn't take a long time for them to get back with me when I called them, left messages or sent e-mails. Through Nationstar I was able to lower some of my monthly payments, which was my goal.

I already had a mortgage with Nationstar and their interest rates are low. This plus their emails made me decide to inquire about refinancing my old mortgage. Their staff whom I talked to in the beginning was very professional and thorough, and was the best. Then there was a loan processor who was okay but not as good as the first person I talked to. Since refinancing my loan, I was able to lower my monthly payment.

Discussing my refinancing options with Nationstar's reps was real good, and they acted real professional and my payments have been cut down to $200 a month. I would definitely recommend them.

I didn't even think it was gonna be possible to refinance my house. I had contacted a different company and they told me there wasn't anything they could do. I decided to call Nationstar. I'm glad I did! June ** and Nikki ** were amazing. They were very friendly and knowledgeable. They answered every question, helped and guided me through the whole process. So happy I made the call. Thanks again Nikki **, June ** and Nationstar.

It was the low interest rate that led me to inquire about refinancing my mortgage. I liked the information that the Nationstar's personnel gave us, and they were very professional. I’m very satisfied with my experience with them and I would definitely recommend them to a friend.

David ** Mortgage Professional, and Valencia ** Closing Coordinator, made our refinancing process with Nationstar Mortgage easy. They were both very responsive, helpful, thorough, flexible, and friendly. And I felt that they were always honest and transparent with us. I highly recommend Nationstar Mortgage!

What I wanted to do was switch from 30 years to 15 years. This gives me a chance to get my house paid for because I'm 56 years old and I want nothing but get this house paid for. I'm very pleased with Nationstar. I don't know a lot about finance and their loan officer was very helpful and thorough. Anytime I had a question, I called him. If I had to leave a message, he'd call right back. I was able to skip a payment, which is great. I've recommended Nationstar to friends that come in here. The company is great.

I had a question after I signed all paperwork for refinancing my mortgage and I made phone calls, left messages, and even emails to the people helping me refinance my home and never returned email or phone call. Everything was good until that happened. Bad customer service.

I decided to inquire about refinancing my old mortgage because I had received an email and a letter about it. Nationstar was able to reduce my interest rate and during the refinancing, my interactions with them have been positive. They were friendly and able to answer all my questions. It's been pretty seamless.

I give thanks to Mr. ** and Mrs. ** my loan coordinator. They give me complete devotion throughout the entire process. My experience will be one that is never forgotten. And I would like to thank them both for a job well done. And I give my thanks to Nationstar.

Nationstar was very good. Everything was handled very professionally and it was easy to do business with everybody. I'd highly recommend them.

Disclosures - Too many. Too disjointed. Often inaccurate.

You guys were awesome. Hanh was especially great and always communicated with me. She was just perfect and fantastic.

Staff was outstanding and were very helpful. The time frame they stated was right on. I would highly recommend anyone go to NationStar.

I inquired about refinancing my old mortgage after receiving an email from Nationstar. The people I spoke with were all super awesome. The first person I dealt with before I was passed off to Greenlight Loans was absolutely fantastic. One benefit since the refinance is that I don’t have to pay my mortgage itself first, and that’s great. I’d recommend Nationstar.

My payments are going through the roof due to flood ins increase, tax increase, and now principal is due as this was originally an interest only loan. I paid extra money on my escrow to help cut some cost and now the escrow has risen. It's not my primary residence and cannot get rent to cover the increasing cost. Getting thru to them and getting help is useless. They gave me a dedicated loan specialist who I can never get a hold of. His voice mail always says "one of the other agents will be glad to assist you." If you're my DEDICATED LOAN SPECIALIST shouldn't I only have to deal with you?

Please know that Rodney ** and Racheal **, initial loan officer and Racheal, closing officer were just great. Their attention to detail and patience with me during this experience is well appreciated. Never once was I made to feel anything but a valued customer. They are both an asset to your company. I wouldn't mind referring Nationstar and Greenlight moving forward.

Nationstar bought out my mortgage. I was disappointed that because I had two homes and work out of town, they considered it a second house so my interest rate was higher than it would've been if it was primary. I have to pick one or the other for homestead for tax purposes. But the other one's paid off so I was not happy about that. Otherwise, I do have a lower rate. Also, I would give permission to one person and then the next person will ask me the same information. I have to scan and resend stuff. They call me late at night and expect me to be able to dial in and approve things electronically when I'm on the road and don't have a computer or do it on my cellphone which I can't see. I don't have an opportunity to print the documents ahead of time for what I'm signing which I don't like very much either. Other than that, the rest of it was good.

Since refinancing with Nationstar, I now have lower mortgage payments. Their mortgage professionals were great and very informative.

The service was supposed to be simple but the requests for additional funds and paperwork was just about the same as a previous loans. The customer service was on point until I signed the papers. Before signing the loan documents, I could call or email and get an answer to my questions immediately. After signing the loan documents, I did not hear from anyone on my concerns. The loads of advertisements that I am receiving and when I call, the wait time to get someone. Overall the experience was average and I hate doing new home loans application. All Tom kept saying is "the process has been streamline", not really!!! Thank you for your services.

Nationstar was helpful all the way thru the process. Any questions I had they answered promptly.

Nationstar Mortgage took over my loan and they kept sending something in the mail so I decided to look into it and inquired about refinancing. Their mortgage team were good. Unfortunately, my fiance had a horrible experience with them. He was trying to get his refinance back when they were doing all the modification, and it took forever. I thought I was gonna have that type of experience so I didn't want to deal with them, but I went on and did it since they were already taking care of my mortgage anyway. And it worked out really well. I had one month free which was good. They were able to lower my monthly payment from 6.5% to 4.75%.

We have been in the loan modification process for a year. Worst company I have never dealt with such awful service. Complete scam. We have now got 2 lawyers, attorney general and local newspapers involved. We will see what happens now. We tried EVERYTHING we could sending in all documents over and over and over. Good family people who fell behind a couple months. Can't pay whole amount now after one year of this! Stay away!!!

I needed the interest rate of my mortgage to be a lot lower, so I went with Nationstar. On a scale of 1 to 10, their professionals during my refinance process are a 10. They were friendly, knowledgeable, and they answered any questions that I had. While I haven't experienced the benefits yet, I know I'm going to have a cheaper house payment.

My interest rate kept going up so I inquired about refinancing from Nationstar since my mortgage was sold to them. Their mortgage professional has been awesome. My mortgage payment went back down to the original amount.

Nationstar is the mortgage company I have on one of my properties and it's easier to have the same company for refinancing so I refinanced with them. Their team was very professional, kind and friendly. One of the benefits I had is that I had 2 months where I didn't have to pay the mortgage.

After my loan got sold to Nationstar from Bank of America, they bombarded me with literature, with different reads and that I would be approved. After several months I thought, "Well, that does look like a pretty good deal." We haven't refinanced in seven years and so it has changed a lot since then. It was so much more convenient, easier to do and faster. They were very knowledgeable and friendly. They called when they said they were going to call and everything fell in line nicely. They were going to save me $120 a month and it ended up being almost $210. I got money back. I didn't get any points on the loan which was nice and I got a lower interest rate.

Nationstar Mortgage professionals were excellent. They were good in helping me out, answering all my questions and guiding me through my refinancing. They were able to give me all the options out there. I went to a 15-year loan.

We’ve had our mortgage with Nationstar for quite some time now. My interaction with the mortgage professional during my refinancing process was excellent. I would recommend them.

Helpful, courteous, and timely service.

The number of times I had to re-sign papers was endless. Even at closing the numbers were wrong.

I was thinking about refinancing it. So I called up a couple of other places but they weren't very encouraging. I called Nationstar and the gentleman I talked to was all encouraging and made it really easy for me. They were very specific about my refinancing options and they answered whatever questions I asked. I got a good mortgage rate and a lower house payment which is what I needed. Our house payment was even a little lower than I had expected. So, all around, it was all good.

Extremely disorganized! My loan servicing was transferred to Nationstar and I called in to send in the payment because I didn't want to be late. I was told if you pay on the 9th or after, they charge an additional fee. They would waive it for me though because it's my first time. This really bothers me as my note on the purchase doesn't say anything about an additional fee and there's no additional late fee until the 16th. They are calling it something else just so they can charge extra. Seems illegal to me.

Just want to say that Valencia (Closing Coordinator) was top notch. She worked above and beyond to make this a very pleasurable experience.

My husband and I had a very pleasant experience refinancing our mortgage with the help of Daniel **, our loan officer, Alex **, our closing coordinator, and Nationstar Mortgage. From start to finish everything went smoothly, from getting the appraisal completed, to getting the abstract updated, to signing closing papers, and disbursing funds. We would recommend Nationstar Mortgage to anyone needing to refinance or to get a new loan.

I have a note in my mortgage payment wondering if I was interested in refinancing with Nationstar since they will now be handling my mortgage plan. I did and their reps were excellent. I love their online application process where I can follow it. They were able to lower my interest and shorten the years.

I had high interest rates so I thought about refinancing our old mortgage. Interacting with Nationstar reps during the refinancing process was good. They took care of everything. I've lowered my payment and I got positive cash flow. I'd recommend Nationstar.

I had refinanced because of the current interest rates. The employees were polite, prompt and responsive during the process. Nationstar had reduced my monthly payment, and I would recommend them.

We have tried to do everything we can on remodification on our loan. Just to start we went thru hardship in 2009 to 2012 financially and file for bankruptcy. Our house is upside down in price. We lost everything. The principal on our loan was 386,000 and the house is worth from 289,000 to 300,000. Nationstar Mortgage came with a modification where they basically were refinancing $529,000 for a 40 year period. I was really upset with the lack of personal attention they give to this matter and now the house is on the market for $325,000. Why can't they extend that offer to us so we can stay in the house.

Nationstar called me and offered me a good deal to refinance my mortgage. Their mortgage professionals were very helpful and nice. They explained everything to me. However, I haven't gotten a confirmation from them yet that my refi with them went through. I'm guessing it did since they're not calling. I'm also waiting for them to get back to me to let me know when I should set up my online account to start paying. The immediate benefit will be $500 less a month that I have to pay.

My loan was recently transferred to (bought by) Nationstar Mortgage. I receive repeated telephone calls from them. My mortgage payments have been made on time, never late since I became a Nationstar Mortgage customer. When I answer the phone, no one is on the other end. When I call back I'm requested to enter my credentials. When I finally have someone to talk to, the rep doesn't have a clue to why I was contacted in the first place. I believe as long as they get their money on time, not one day late (even before the grace period), they should leave me alone.

I was with Nationstar Mortgage before. We did the refinance with them and the deal was great. They walked me through everything. I needed to cut down the years and get my note down. I went from 30 to 15 and my interest and note went down. It was everything I was looking for. I would recommend them.

Great people. Fast, courteous and professionals. Alexandria ** is the best!!

I would recommend Nationstar Mortgage. My payment and the interest rate got lowered since refinancing our loan. Everything worked out with them.

I have been trying to have our loan assumed since 2014. I keep sending the same documents over and over as they keep asking for the same documents. The person assuming the loan has become very frustrated. You cannot call customer service, because they do not have any information about the process, and you cannot speak directly with the people who handle it. The only way to communicate is through a "secure message" platform where someone might respond within a few days. A relatively simple process that should be completed in 30 days is taking over a year. This is the worst customer service I have experienced. To be honest, I think it is probably a bad process that they need to correct. I suspect I am not the only person who has had this issue with Nationstar.