Mr. Cooper Reviews

It was Mr. Cooper's persistence for me to refinance my old mortgage that made me decide to go for it. I was happy with how I was treated before so I stayed with them instead of switching to a different mortgage provider. Their mortgage professionals were efficient and they knew what they were doing. They answered my questions, gave me the information I needed, we proceeded and it went very smoothly. Mr. Cooper would take good care of you.

I was already a Mr. Cooper customer and then I got something about refinancing and I just proceeded from there. They were great. Their reps were on top of things and were always in contact with me. They got us a good rate, walked me through everything that I needed to know and made the process easy for me, it was painless. I used to be a realtor so there wasn't a lot of guidance needed. Since we refinanced, our credit score went up.

Mr. Cooper's mortgage professionals kept in contact. If I had questions I would call and they would call me back. Then we got everything we needed and start the paperwork. I feel very confident working with their people. Mr. Cooper handled everything I needed to know about and answered all my questions. I had a great experience with them.

After years of receiving my payment with no issue 3 months ago they claimed to have not received my payment. Each month I have had to get my bank involved to send them proof that they cashed my payment only to find that they had misapplied my payment. This continues with no apology and no recourse. It has now reached a point of harassment and the latest one is after confirming that they had my payment in full. 10 days later they send me a letter saying that my payment was partial and late payments will apply! I sent $3,770.17 and they confirmed receiving only to send me a letter saying that they are holding $779.99 and that I need to get them $2,990.18 to bring my account current. What can I do to put a stop to their incompetence.

Mr. Cooper inquired with me about refinancing my mortgage. I thought about refinancing but I hate all the cost and a lot of the things that are involved in getting into it. But once they started laying out the options it has been very professional. By the time it was all broken down to me and they showed me the numbers it was definitely easily doable. I also saw the different options and it worked out better for me so I'm happy. Nothing’s really going to change for me except the amount of time but it’ll be nice knowing that my mortgage will be paid off sooner. It will also work out good for them since they can get what we want to get a lot faster. Their people have also been great. If you need to see somebody they seemed like they want to help you.

I have been happy with Mr. Cooper. Due to some medical issues, I had to refinance my old mortgage. Their reps responded quickly when I called or emailed them. But, there was one instance where I've provided some information and then my insurance company provided and explained them as well, and then the information had been asked two more times. The back and forth was unnecessary and a day or two was lost during the course of all that. Other than that, everything else has been fine. They were pleasant and it was a pretty fast experience.

I would never recommend this company to anyone. I've been with NationStar (Mr. Cooper) since October of 2017 and EVERY month, except for one, I have had a problem with my mortgage payments. I have never had a late payment or any problems with paying directly from my checking account in the past. I always have the funds in my account and I always make sure I pay my bills at least 3-5 days before they're due. With NationStar though, I have had nothing but bad experiences and even worse customer service with upper management. Their automated system took out the incorrect amount over one month ago and I'm still dealing with the headache of that. The system verified that it was to take out half of my monthly mortgage payment mid-December (I make bi-monthly payments) and instead it attempted to take out the entire amount.

We had the best experience with Mr Cooper; I would recommend this company. Our loan process was easy, fast and enjoyable. The company we where trying to go thru before deciding to stay with Mr. Cooper was a nightmare. Thank you for my experience

I already have Mr. Cooper's insurance or their mortgage and then I looked into refinancing. I called Mr. Cooper and they set it up for me. I made four phone calls to their representative and did some paperwork. The process was seamless. However, they need to offer us the bi-monthly payment since they sub me out to a company that they use and they charge me a fee to pay my mortgage. I was surprised with that since I used to have Wells Fargo and they let me do it without no problems. With Mr. Cooper, they tell me that I have to call this company and talk to a particular person. That was not a very good experience. Nevertheless, since refinancing my loan, I had a lower mortgage payment.

I refinanced to see if I could get a lower interest rate. The Mr. Cooper reps were very good, professional and very nice people. They were very easy to work with. I’m legally blind, so a lot of things had to be dealt with differently than usual. But it all worked out in the end. Since having Mr. Cooper, I've had a lower monthly payment and they are very good to work with.

I originally started my home loan with Chase. However a few years later my loan was sold to Mr. Cooper. Anytime that I needed any type of service, it ends up leading to endless calls with no result or resolution. However the most recent experience is trying to assume my mortgage which is allowable under the terms of my loan. I simply need to remove my ex-husband's name off of the loan and it's been impossible. They continue to request for the same information stating they haven't received it.

I attempted to pay my mortgage by phone to avoid paying a late fee. They were going to charge me $19 to accept payment by phone. I only called because I could not make the monthly payment with extra fees that were tagged on when the company took over my mortgage by using the app. They have never been able to explain to me what these fees are for. A couple of days ago I tried logging on to the app to make a payment and it would not accept my password or my security question or answer. All were correct. The app was not working properly. I had to call to get it reset. It would not let me do it online.

I had Nationstar before, and then Mr. Cooper took over. I already had a Mr. Cooper account, the app and all that stuff from my previous mortgage, so it was nice to just stay with that. I was tossing around the idea of doing a cash-out refinance, and they did a cold call and it just worked out that they called the same time I was thinking about doing it. Then the rep gave me rates the same day and we just put it in motion. He held the rate for a couple of days until we could make the decision to go through with it.

The loan process with Mr. Cooper was great. Everything was made simple and easy with their knowledgeable and friendly staff. I was able to complete everything online. I would definitely recommend them to anyone. The staff is courteous and friendly.

The transfer to this company was made by my previous mortgagor, I read all the review at the BBB and decided to make my payment before the cut off since I had not received anything from Mr. Cooper. It was confirmed and out of my account prior to transfer. I finally called in December (15) to get my account number and they told me it was in the welcome packet that sent the 13th! Got it on the 17th with statement for the December 1 payment due. Long story short, Made the January payment 11/29. They still have not found the Dec payment that was transferred to them by previous mortgagor 8 weeks ago and continue to call me with automated late calls. Obviously they can not handle the accounts and if you read other reviews they will concur. I am so upset with this run around. I called today Jan 16, 2018 and they are closed due to inclement weather. Not impressed.

I had my original loan with Mr. Cooper and I refinanced with them. I've had a great experience with them ever since they had my loan. The reps were very knowledgeable, friendly, helpful and professional. They answered all my questions and gave me options. They were just outstanding. Since I refinanced my loan, I got lower interest rate on that account. It was the easiest loan I have ever processed.

I live on a fixed income so I needed a lower payment. I was already with Mr. Cooper and they kept sending me letters so I inquired about refinancing and they explained their process to me real good. My loan officer was so sweet and nice. It was like a nice conversation with a friend. He explained what they could do and I liked it, so I applied. The process took about two weeks to complete, which was good. They were also good about calling me and telling me how everything was going. The process was easy and it didn't worry me to death.

The experience was very smooth and professional. I was very pleased with the way things went and the way that the whole process was handled. I was kept up to date with the progress and any questions that I had were quickly answered. I would recommend Mr. Cooper to anyone that was looking for a great group of people that treat everyone like family.

I wanted to have a faster payoff and lower interest rate so I refinanced, and since my mortgage was with Nationstar, I refinanced with Mr. Cooper. Nobody else would refinance it because my balance was too low. It wasn't worth enough money for them to refinance. Mr. Cooper's process was very easy and their loan officers were knowledgeable and easy to work with. Their guidance was excellent too. I'd highly recommend them.

We have our mortgage with Mr. Cooper and our interest rate with that was too high. We refinanced with them and it was easy working with their rep. They were very nice and I was impressed with how fast we got the whole thing signed and finished. Mr. Cooper has good service and I now have cheaper payments.

My loan was sold to Mr. Cooper and I pay at the end of the month. They kept telling me off and on during the course of a couple of years that they have programs for people like me and my situation. Finally, I said, I was interested and their rep, Mark, called me. He talked me through the program and named one product that would probably be more appropriate that it would lower my mortgage. In that way, I could make my payments on time. He did the history and he was more like a financial counselor because he coached me and he gave a lot of good information.

Mr. Cooper was our mortgage provider already. We wanted to go from a variable rate to a fixed rate so we refinanced. The people that we worked with were wonderful and they made the process very easy for us. They came to our house to sign the paperwork which impressed me. Everything worked out very well. However, there was a disconnect with the other people calling to advertise and they didn't seem to understand we were already in the process. But all in all, it was a good deal.

I had Nationstar and my loan got transferred to Mr. Cooper. I was trying to lower the interest and help pay some debt off. They were the easiest ones I had to deal with. I had to jump through 17 hoops with everybody else. Their rep was more than helpful and very knowledgeable. Starting with the first gentleman I talked to, they transferred it to the loan officer and then to my closing agent, all of them were all very nice and helpful. This experience was much better than what I've had in the past and now, I don’t have any more credit card debt.

I wanted to lower my monthly payments and Mr. Cooper has been my lender for a while now. Their reps were very friendly and very knowledgeable. They communicate by email and over the phone and then they send it over to my place of work. And for me to send all the paperwork was a very smooth and seamless process. They came over to my place of work to sign papers and sending them all the paperwork was a very smooth process. It took minimal effort on my part. Since using Mr. Cooper, my mortgage payments are about a third of what it used to be. Everything went really well and it was a great experience all around.

This was the easiest refinance I've ever experienced. The individuals I worked with were highly competent and responsive. My calls were returned immediately and questions were answered fully. I loved the ease of transmitting documents securely!! I highly recommend Mr. Cooper.

My house was damaged in Hurricane Irma in early September 2017. I received a settlement check from the insurance company in early December and sent it to Mr. Cooper on Dec. 5th. I had paid to have my house repaired and it was mostly done at this point. Mr. Cooper took three weeks to inspect my house and release some of the funds. They now hold $6000, the remaining amount and have asked for a reinspection, cancelled a reinspection because a check is due, cancelled the check distribution, and rescheduled the check distribution. If all goes well I should have my remaining money by February 1. I have called every day and that has actually been the high point of my service. The people answering the phone have been very helpful, but if I could change my mortgage company, I would. Mr Cooper is keeping my money at their whim and with no right, because they can.

Keith ** deserves a raise! He is amazing, knowledgeable, courteous and gets things done!!! If it wasn’t for him I wouldn’t have refinanced! Was prompt in getting back to me as well! Can’t give him enough KUDOS!!! The notary did not seem very knowledgeable and the whole experience of doing the signing at home was convenient but would prefer to have lawyer present versus phone access.

The two reps that I encountered from Mr. Cooper were very professional and timely. A few hiccups here and there but in the end, they gave me what I asked for and we all got what we wanted. I would recommend them.

We get 2-3 calls a week "introducing Mr Cooper" and leaving a phone # to call. You call the number, and it is only an announcement message saying Nationstar is now Mr Cooper-- with no problems with your account. We have asked to be opted out of this twice, and nothing has changed. Bad company with Very Stupid Name.

My son was with Nationstar since 2006 and we transferred to Mr. Cooper. The payment was too high for me. I'm only on social security. I'm not working and I pay the mortgage. We refinance for low interest. It was 7.85 and they got it down to 4.87. We worked very comfortably with Anesha and another guy and they're very knowledgeable. Anesha laid everything and she helped us a lot. If I have a problem right now, she's who I would call. Our first payment is until next month. It's going to be a great difference for me because it will give me a chance to pay my own utility instead of having my kids do it. I'm well satisfied with Mr. Cooper.

Our loan officer was easy to work with. He had a good knowledge of everything, was specific and very informative. His explanation of everything made us feel comfortable and at ease. There were some things we didn't even think about, and he seemed to know the answers to our questions. Refinancing with Mr. Cooper helped me with mobility because it was primarily to make it handicap-friendly. I'm in a wheelchair and I needed access to a shower and so, we were able to fix that. It takes a lot of time off of my children that help me.

I was going to take equity out of the house to remodel the inside because I’ve done the outside. I called Mr. Cooper to find out about that and Jason was the first person I spoke to. We discussed and he was very helpful. He said, “If you take out equity, you might end up with a variable rate." And, "Why wouldn't you just remortgage? We'll re-fi the house. Rather than lower your interest rate, take money out as part of the re-fi and it will be a set rate instead of something that could jump a couple of points”. He was 100% on and was absolutely wonderful. He walked me right through it, was honest and upfront, and told me what I would need to do.

I’ve had a mortgage with them for almost 10 years so I inquired about refinancing my old one for I was getting out of FHA to a conventional mortgage. Their reps were friendly and courteous. I knew what I wanted and any question I asked was answered quickly and specifically. It was a good experience all the way.

We had the same loan the whole time. It was sold to Mr. Cooper so we just stayed with them. The loan officer called and kept us informed and the notary person was pretty good. Since refinancing, we did some improvements to the house and got a lower interest rate. I would recommend Mr. Cooper to a friend.

We did a refi a couple of years ago and our loan ended up being sold to Mr. Cooper when they were Nationstar. We had so much equity in the house that we wanted to just basically take a loan out on ourselves. We went from a 15-year loan to a 20-year loan. So, our monthly payment is almost exactly the same. We decided to do one of the cash out refi's and since we're already with Mr. Cooper, it seemed like a simple fit, and it was. The reps were very knowledgeable and professional. The only thing that confused us was right after we completed the process, they sold us to Wells Fargo. Even so, we had peace of mind since refinancing our loan.

We were with Citibank and they sold the mortgage to Mr. Cooper. We had a higher interest rate and I always make principal payments so I decided to get the refinance done at a lower rate. I inquired with Quicken Loan but I decided to go with Mr. Cooper since they were comparable with what Quicken Loan was going to offer and convenient too since they already had all our information. Their loan officer kept me and my husband up-to-date with everything and was absolutely easy to get a hold of. We had a couple of questions, but they were able to answer them very quickly. The refinance took about five weeks tops, which was quick. Everything was satisfactory. Aside from the lower interest rate, we were able to shave off five extra years from our previous 30 years and the principal is going to be paid off even sooner.

This is probably the worse mortgage company I have dealt with. I have at least 6 different mortgage companies with different homes and never had any problem but this company and its staffs doesn't seem to get anything solved. Each issue I have with this mortgage company I probably called at 4-8 times, each lasting at least 30 minutes, without getting anything solved. All they want to know is if I was satisfied with their service at the end.

Worst customer service I’ve ever experienced. I work for a 3rd party trying to acquire information for a customer. They did not accept his written authorization, he called and gave them verbal authorization and still every time I tried to contact them after the initial call they would state that there was no authorization on the account. In 3 business days I made 2 Requests through their Touchstone service, spoke to someone who was supposed to email me the document and called and spoke to another rep for them and still never received the document. They said they sent the document to our mutual client but then he had to call back as well and jump through hoops just to open it.

I requested a payoff to my mortgage and it was taking forever. All the while the interest was mounting. So, I send in more than enough to cover the balance. Since this time, I have been waiting almost 2 months for the correct amount to be refunded. They received and cashed the check on the 15th of the month and will not refund the interest from the 15th to the 31st that they did not earn. I have filed with the "BBB" and the "Dept of Savings and Mortgage Lending". My next step will be to file a lawsuit in small claim court. DO NOT DO BUSINESS WITH THIS COMPANY!

I had a loan with Nationstar who eventually changed to Mr. Cooper. It seemed like a good idea to get a lower interest rate and they started sending me paperwork and explaining what it was. I put off it for a few years and finally said, “Well, why not?” They were awesome and really helped me out. The loan officer called me back and explained things I didn’t understand. He was really good and kept in contact with me either via email or phone call. I haven’t made the first payment yet but the payments went down.

Unable to contact PMI removal Department. My credit score is excellent at 820. After several calls and long waiting Eventually obtained address and form. Faxed and mailed twice and they did not respond. Their nasty trick is to make you log on to their website where you forgo all of your rights. Texas criminals?

Mr. Cooper transferred me from my previous mortgage lender, and then I reapplied. The rep helped me through the whole process, and it was done quickly. He gave me all the options, information, how to save money and what's the best interest rate. He knows what he's doing and he's helped me a lot. I shortened my terms from 30 years to 15 years, and that's good.

Mr. Cooper took over our mortgage, and their customer service team has been excellent. They're fast, efficient and friendly. The guys who texted were fantastic. I would recommend them.

We achieved our overall objective but it took entirely too much engagement with senior managers and way too long (3 months to Refi a home with a 780 credit score and 60% equity). Originally, got run around on getting a reasonable rate - took manager to straighten out. Then scheduling the closing was comical as Mr. Cooper agent had difficulty scheduling the closing because they did not understand time zones or use of computer scheduling tools.

Our house is for sale but until we sell it, we still need to make payments on it. We needed the payment down to where we could still afford to live in it and do other things as necessary. Also, my husband retired so there's a huge decrease in immediate income. We refinanced with Mr. Cooper and everything seems to be going fine. We found out we qualified for a HARP program so it didn't take very long to get it all processed. Our interactions with the professionals have always been without a hitch and they got my questions answered or sent me to the right department because I was probably calling the wrong person. We were able to lower the payment and get things going on a better payment schedule.

Mr. Cooper was already my mortgage company and my loan was transferred to them. Their reps were always answering my questions and staying in touch, and I loved it. Everything was professional.

Mr. Cooper's agent did us such a good job before and we kept him. And again, he did a very fine job. Mr. Cooper guided us excellently when we were discussing our refinancing options. We had our original loan with them when we bought our house. And we figured the cost wouldn't be so much going through the same one we already had, which is how it worked out. Everything has been good.

We had to sell a rental property and then, we had enough money to pay down our loan. So, it was time for us to refinance. And our initial loan was redirected to Mr. Cooper. I really love them and the way their website is. It's easy to figure out everything regarding our house payment. Everything was very clear to me. And they were great to deal with. If I had questions, I just call back and spoke to their representative. And they made everything so easy. I'm totally satisfied and I don't want anybody else to handle my mortgage.

Mr. Cooper had my mortgage and I was trying to shorten it. I dealt with two people and they were really good as well as professional. Plus, they didn't waste my time. I called and told them I'm going to start seeking this out and that I'm going to look at a couple of things. The person I talked to was brief and just gave me the facts that I was looking for. I mulled over it for a couple of days then started to get the ball rolling. I then dealt with Sharmaine. At some point, they sent me information on the e-docs and I waited and waited until I finally called to check on it. They kept getting my name mixed up with somebody else's and sent some stuff to them. I even got three calls from Mr. Cooper asking for somebody else with a similar name and it was irritating. Other than that, the way they handled everything was great. I have already made my first payment and just waiting for it to go through.

Mailed Mr. Cooper payment document for extra principal payment. The check was processed by my bank 12/5/2017. Mr. Cooper placed funds in unapplied fund account. The payment stub marked for principal payment was checked and a note on check said extra principal payment. Received a letter dated 12/5/17. Called 12/28/17. Was on hold for 25 minutes then disconnected, called back and was told the extra payment went to principal payment on the 11th. I send extra principal payments every month. A note was attached to my account. Will send another check next week and see if applied in a timely manner.

A person can get old, die and turn to dust before these people answer the phone! Unreal. Two days in a row calling and these fools are always "helping other customers, but your turn is coming up really fast..." Uhuh, fast? As in before the century ends???

I was a customer of Nationstar when Mr. Cooper took over them. I was satisfied with the way Mr. Cooper was handling business and the customer service. I needed to lower my monthly mortgage payment because it’s a tremendous expense and I’m on a limited fixed income. My interactions with the representatives were great. They were all professionals every time I call to find out about my escrow account. I tried to refinance before and I had a problem. But this time, the lady walked me through it and she got it done. The refinance went through within a short amount of time and I was happy with that. Mr. Cooper went out of their way to give me a good and genuine customer service and I now have a lower monthly payment. I'd tell others that if they are looking to refi a home, I would definitely recommend them to Mr. Cooper.

This operation is negligent in issuing the dispersal check for escrowed taxes. Their customer service lacks follow-through on issues, and instead blames another department for delays, stating, "I don't know what happened." They have no solution in hand to remedy service issues and instead ask the customer what they should do. Plan to be put on hold for at least 30 minutes should you call with a concern. Avoid this company.

Refinancing with Mr. Cooper is pretty fast. You could do it in half a month and that's a good thing. At the start, I was with my insurance company, Nationstar. And then I got a letter from Mr. Cooper. They called me and then when I called back, they started to refinance my old mortgage. Since Nationstar and Mr. Cooper are related together, refinancing here saves me money. However, they gave me a number, $3,180 and when I finished refinancing, the number went off to $2,279. They explained that it's because the property tax went off.

From the information you submitted, we understand that these are your allegations: "A property inspector for Nationstar Mortgage was sent to inspect your home." Nationstar attempted to gain entry to my home on several occasions. The inspector pulled into the driveway and began to speak me in degrading manner, calling me a "**" and a stupid baboon, which we were able to record with my iPhone. The inspector then drove off and circled back around in front of my home and continued to agitate the situation. We contacted the Police Department, filed an incident report and contacted the attorney.

My initial loan was through Bank of America and then it was transferred to Mr. Cooper. I refinanced with them and the communication was great. They went over the different options with me and they were very helpful and proactive in calling or emailing me. From the time I contacted them to the time it was wrapped up, the process took a month and a half. The process was simple, a lot easier than I thought it would be. Plus, I got a better interest rate and my loan was shortened. Everything went well and the customer service was great.

My mortgage was sold to Nationstar Mortgage also known as Mr. Cooper by CitiMortgage. My 1st mortgage payment was supposed to be 1 Dec 2017. On 11 Dec 2017, I noticed that my account was not debited. I called Mr. Cooper and a representative from Dallas said that nothing was set up for EZ pay (automatic payment debited from my checking account). Since that was the case, I made an electronic payment from my checking account to cover December 2017’s mortgage payment. On 12 Dec 2017, my checking account was mysteriously debited by Mr. Cooper for Dec 2017 mortgage payment after I already made an electronic payment the day before. So this makes 2 payments to Mr. Cooper for the month of Dec 2017.

I have financed with Nationstar before and they changed their name to Mr. Cooper. I went to a session of getting my disability and the rep was trying to get my house away because I didn't make payments for five or six months. When I finally got my disability, I doubled my payment. I talked to one guy and he hooked me up with somebody else with Mr. Cooper. They set me up on a refinance and had a lady come down. I got a text back because they overcharged on certain things on my ending balance. For the projecting stuff, I got $17 the other day and $38 today. My first payment was January 1st and I dropped the duration from my old 19 and a half years down to 15 years. I was also at 6% rate and went down to 4%.

Mr. Cooper has been a really great company to work with. I like that they were efficient when they assumed my mortgage from Bank of America. Then they refinanced my loan for me. I got eight years off of my mortgage time and a lower interest rate. Their representatives were informative over the phone with any questions I had. They also did things for me in a timely manner. There were some issues with my name change since I’m a transgender person and they helped me worked through it. I was amazed that they were able to get it done without them being biased.

Since refinancing my loan with Mr. Cooper, it made things much easier for me. The process went smoothly and we worked everything out right over the phone. Their rep was very professional, friendly, and helpful. She covered every detail very well. It was a very nice experience and one of the best I’ve ever come across.

Mr. Cooper called me one day while I was at work and they had some type of promotion going on. They wanted to run my numbers to see what it came out to if I were to refinance and it ended up being a $400 dollar savings. At first I was a little nervous but it seemed like a no-brainer. When they asked if I wanted to refinance, everything seemed legit. All my paperwork came from them and the process was completely over the phone, yet it almost felt like I was working in an office with them. Every time they called was the perfect time to call and I was always available. They were very professional and easy to work with.

I have been with Nationstar and I decided to refinance with Mr. Cooper to get a lower rate. The reps I worked with were both really good. They were on top of everything, informative, very nice, and friendly.

My mortgage was turned over to Nationstar from Bank of America, then Nationstar changed their name to Mr. Cooper. Their reps were knowledgeable, helpful and answer all my questions, but I found out towards the end of the loan that they have problems and miscommunication on what was needed for closing. They said that my husband's name needs to be applying on the deed and he needs to sign the deed. But I found out he did not need that in the state of Georgia. They sent the closing attorney out to the house and one document wasn't signed. They had to send him back out to have it signed again, so the account wasn't funded on the date that it should have been funded and I only found that out almost a couple of days later.

I was turned down for a Re-Fi before. They found a way to do it for me. I'm very pleased with there help. They completed the process very quickly and kept me informed throughout the process. I can't believe they were able to get my loan done and helped us out.

I’m trying to get a question answered on the CS line. The robot doesn’t understand my question so I ask for an agent. But the robot says they are closed. The website and my statement all say they should be open!!

Mr. Cooper took my mortgage over and I have refinanced my old mortgage with them. The customer service was really good and they talk to people like they’re somebody and not just a number. We didn’t have to go into lawyers and the gentleman came out to the house so, we didn’t have that hassle either. They were friendly and they went into detail. I was worried about it being a fixed rate and the rate being lower but they explained it. If I thought it was a stupid question to ask, they still answered it. Our rate and our mortgage payment went down, and they knocked five years off our mortgage payment. Mr. Cooper is really good. They're honest, upfront and talk to you like you’re somebody.

Mr. Cooper's people were very friendly and helpful, and we got a lower interest rate. Also, they answered every question we had and we decided to stay with them. Their reps were very informative, courteous, professional and if they couldn't answer something, they got the answer for us. Their process was very fast and easy. It took less than two weeks. The treatment we received was very good and our experience was very painless.

Excellent service and timely. Greatly recommend. All the personnel involved were very professional and courteous. Each process was thoroughly explained and all of our questions were answered. We would highly recommend Mr. Cooper to anyone seeking a home loan or refinance.

We were Nationstar customers and we received an offer in the mail with the matching statement so we refinanced with Mr. Cooper. The loan officer called me and showed me all the options. They checked the value of the house but we followed the state guidelines of how much my house would cost. We took it from there and because I had some of my money on equity the payment was lower. We said yes and we did it. I’m paying $300 less than before and I still have my equity in the bank. I didn’t pay for the last two months and my first payment will be on January 1st. Working with the mortgage professionals was more personal like they already know what to do and everything they say they don't throw away. Also they contacted me right away by mail or phone

We were with Mr. Cooper already when we wanted to do some home improvements. So, we gave them a chance and it worked out well. They gave us options and we made choices, and they listened to us and followed what we asked them to do. All the paperwork was not fun, but the experience was as good and pleasant as it can be.

Hurricane Irma hit and we were told that since we were in a disaster area (Polk County, FL) we could defer our mortgage for 3 months with no penalties. The forbearance would put the owed amount at the end of the loan. Now we’re almost to the end and they changed the verbal agreement that the representative was asked 3 times about to something different. They want us to modify our loan, instead of following through on their word. It’s ridiculous they are allowed to do this and change the original agreement. If you do any business with them get the person’s name you spoke with and record them. I’m sure our conversation is on record with them.

I had a good experience with MR COOPER. I had received a email to call and ask about refinancing. The process was easy. I'm glad I got the email and I'm glad I called. I am glad everything was explained to me and I must say Michael ** and his group were very helpful.

Mr. Anthony ** and Mr. Ermin ** were tops in helping us get our refinance done as quickly as possible. They were on top of every move every paper that needed signing to make sure all of the "T"'s were crossed and all the "I"'s were dotted. Could not have had a smoother transition and got the best rates and deals possible. A lot of stress has been release and can breathe again thanks to two people who cared. Thank You.

Everything was good with Mr. Cooper except that I dealt with the broker and then she handed me off to a lady named Monica. I noted to Monica that she should learn how to do business with Americans as she’s in America, and it fell on deaf ears. I even complained to my broker and to her boss that she was very abrasive and she told me that I'm going to do it her way and that's it.

My loan was sold from City Mortgage to Mr. Cooper. I was following up as far as making payment on the phone and a very fine gentleman from Santa Ana, California, took the call and he started talking to me about refinancing. Their staff was extremely professional. I've been impressed with everything that they've done. They got me through quickly on the refinance and their rep made me feel good because he told me that our property would be worth $8Million in Southern California. I’m very happy that we were turned over to them. Everything is fine and all we have to do now is pay the loan off.

Each department did not know what the other was doing. Sales told us several things, then "Compliance" negated them and held our loan hostage. We were told that our credit report would NOT be run. It was run TWICE. The loan was finally done, but not like sales told us in the beginning.

I had a great experience with Mr. Cooper. They were honest about everything upfront. Because they were honest in the beginning there was no disappointment later. Often some businesses will say anything to get your business so the outcome is less than what you expected.

I already had a mortgage with Mr. Cooper and I wanted to consolidate my debt as well as do some home improvement. The people I worked with there were good and very explanatory of the process. Since then, I've been able to take care of a few bills.

I wanted to lower my monthly payment and I worked with Michael from Mr. Cooper for my refinance. He was good, fast and called all my needs. We closed in less than a week. That was the second time I tried to refinance because the first time was a few months before and I had a bad experience with someone else. But with this guy, he knew what to do and he explained pretty much everything. The only one that I had an issue with was with the underwriter. He sent me the same paperwork twice but with different numbers and when I asked him why the numbers changed, he was condescending. Instead of explaining himself, he told me that he was going to tell the other guys to give me a call. So, he didn't want to answer and I was almost about to cancel the whole thing. Then this other guy explained everything and he talked to the underwriter.

I was doing a refi and Mr Cooper was already my mortgage company, so ultimately I was hoping to work through them after checking the competition's rates. Their rates were comparable and they already had much of my important data so it worked. My refi was expedient, professionally executed with good communication throughout the process.

While they have changed their name and are trying to improve their reputation nothing has changed. Communication is still difficult, representatives tell you one thing and then you speak to someone else and they give you new directions. They send people to your house leaving a notice to call them but when you do there is no reason for the message. They do this before they bother to call you or notify you by mail.

We had a very good experience. They were always available for calls and answered all of our questions. The paper work was easy to fill out and understand. The process was smooth and done in a timely manner. I would recommend them to a friend.

I was in for quite a treat when checking my credit with all 3 credit bureaus to find that Nationstar fraudulently added over $147,000 to my mortgage loan without my knowledge. Have reported with Fed. Trade Comm'n and FBI.

The loan rep and loan processor were excellent and very responsive. They handled two loans for me and I am very satisfied. The online e-signature process was very easy and had good security measures in place. I would recommend them w/o hesitation!

One would not regret working with Mr. Cooper. After my old mortgage switched to them, we wanted to save some money on our monthly payout. So we asked them for refinancing and they did, which was the quickest refi I’ve ever done. Their representatives walked me through every single step, which was great, and I didn't get lost. All in all, they saved me some money.

I was with that other loan system and they gave me a runaround so hard that you’d never believe it. When you’re on the phone with them and they tell you, “Oh, call me back at such a number.” When you call back, they send you from one person to the other. You start to seek different people and you can’t get the information that you require. When I started with Mr. Cooper, it was like a dream come true. The guys that work in Mr. Cooper's loan department were a great help and they are really professional. The customer service experience was great. Their guidance was straight to the point and I understood exactly what they were saying. Their reps did a good job in terms of giving you the information and in giving feedback, telling what’s going on, and at what point the loan reach is. They give that vibe that they can get your loan much better. I’ve had a great experience so far and I’d recommend Mr. Cooper to anybody.

The staff was very courteous and were on time and very professional and to the point. They were detailed about what they were doing and what I needed to do for the process to work.. I received phone calls and also my phone calls were returned within twenty four hours.

Dealing with Mr. Cooper for refinancing was wonderful. It seemed to be easier since they already had all of my information and I was already set up. Working with their reps was very easy. If I made a phone call or we had an email, they would follow up with an email and a phone call constantly every day. If I hadn’t read the email, they would follow-up. It was very good and we communicated well. The rep was constantly giving me a call as he was being sure even when I was handed off to the next department and during closing, everything was very smooth.

Nationstar is very professional and helpful. It was an enjoyable experience. But when it came to closing time it wasn’t exactly what I thought it was going to be though maybe I didn’t ask the right questions. But all in all I was satisfied. We had a fixed mortgage now. Before we had variable. And the payment went down a couple hundred dollars. I would recommend them. They were a good company to deal with and to work with.

Answered all questions in a timely manner. They were very knowledgeable and worked with me without having to take time from my job. Quick to answer questions and very easy to work with. I would recommend them to other friends. Processed my mortgage in less than three weeks.

They were with me every step of the way, from the first phone call to the very end. They handled everything. Excellent company and I would highly recommend Mr Cooper to anyone looking for a mortgage or to refinance. Customer service was excellent.

Seamless. It is coordinated from beginning to end. Easy. Tell you exactly what to do and how. Professional. Everyone respects your time and the process. We love working with Mr. Cooper. They have been great for as long as we have been working with them.

Some of the most friendly and helpful people. They made the experience very easy and always had our best interest in mind. I would highly recommend them for all Home loans and refinancing. Thank you for helping us so much for making dreams come true.

CitiMortgage sold our mortgage to Mr. Cooper. When the representative called, I didn’t believe he was really from Mr. Cooper at first because I don’t give my personal information to people who call me. I thought about it then I went to the website he said to go to and I took a chance on it. I knew what I wanted to do so the representative gave me my options and we went from there. He was excellent and very nice. He did a good job and handled it very professional and fast. Also, he did it all on the computer and I didn’t have to leave my house. He even sent the lawyer to me to close because I’m on oxygen and I don’t get out very well. But it’s stupid that they changed the name to Mr. Cooper. It sounds like a cartoon character and not a professional name. I thought it was a joke when I started getting mail from Mr. Cooper and that it can't be real but it was. Other than that, it worked out really good.

I needed a new roof and an HVAC system. I was really stressed out when I realized I needed to refinance so I could fix my roof but the people at Mr. Cooper were really nice and calming when I talked to them. They were really easy to talk to and if I didn't understand something, they would explain it. I didn't have a clue what I was doing and they were really good at discussing the options available. I needed my systems fixed before the new year and before the winter. They pushed it on and got it here. They made it easy and the whole process took no more than three weeks which I didn't expect to be that fast. I've got a new roof now, a new HVAC and I'm happy. It was a nice experience.

Beware. You get inaccurate information form the start of the process to the close. You have to check everything twice. They make numerous mistakes. Even when you talk to the "supervisor" all you get is excuses and empty promises.

In 2014, after a year of trying, I received a modification offer from Nationstar which I accepted. I paid on time every month for two years. In 2016, I was notified by Nationstar that my payment was increasing from $1068 per month to $2670 per month. When I called to find an alternative they said there was none. I then contacted Keep Your Home California, a non-profit in CA and was approved by them for $40,100 recoverable grant to pay down the balance. In Jan 2017, KYHC sent Nationstar the $40,100 to be applied to my loan. Nationstar received the funds and applied it to the principle.

When I purchased a home some years ago I was young and my credit was not what it is today and so I had a very high interest rate. I had to refinance and the reps I worked with at Mr. Cooper were both lovely. They were very forthcoming with information and worked well with me in getting the refinance that I needed and wanted. They gave me the options and what was available to me as far as if I wanted to do a 15 or 20, or a whole year type of refinancing and what was best for me. What I was going for in getting the loan paid off was possible in the price range that I was working with already.

Mr. Cooper was my lender before. They were servicing for my loan and they were helpful, knowledgeable and good. I got a shorter term as well and lower interest rates in all of the payments. The process took less than 30 days.

Trying to close out and get all the money from my Escrow account. After closing on my home there was a payment made from my account to FHA MIP, when calling to find out why personal did not know why a payment was made a month after my closing. The time it takes to talk to a real person is about 30 minutes. Then they put you hold to go get a glass of water. I do not know what they do when you are on hold. But after they come back they will transfer you to another person which starts the timer all over again. It took three calls to get an answer.

We've had our mortgage with Mr. Cooper since we bought our house and we refinanced to get a lower rate. All the agents were very kind and worked hard to set things up. We're both on Social Security. The lower payment and lower interest rate are a big help. We're quite happy with everything.

I'm remodeling part of my house and I needed to get some money out to do that. I called my current lender and they hooked me up with Mr. Cooper. Their reps were excellent. They returned my calls immediately and they communicated with each other. I never had to repeat something that I wanted or needed. However, they kept sending me information and wanted me to sign up for a death benefit insurance. I get at least three things a week from them and it’s driving me crazy. I don’t want it. Nonetheless, my experience with them has been good. They are very honest and didn’t try to pull any tricks. What they told me is what I got.

We’ve turned down several refinance offers in the past. Here we were offered something that actually saves us money in the long run while also getting our mortgage paid off faster! Staff was easily reached, friendly, and accommodating. They made it easy to refinance.

I was extremely happy with my experience with using Mr. Cooper. Eric went out of his way to find a way to make it work. Both Eric and Sonia understood the urgency of getting completed. Sonia kept me updated on the status. It was a wonderful experience, and I would totally recommend to a friend. They were both extremely professional and friendly.

My loan specialist was fantastic! He was clear, concise, thorough, and keep me informed in a timely manner, thank you Fidel **. I would recommend Mr Cooper for Your Home loan needs. They were assigned my mortgage from my previous mortgage company so I was able to refinance with them. I was able to complete my process electronically except for the actual closing which had to be completed with a notary.

I had a mortgage with HSBC which was sold to Mr. Cooper. When I called Mr. Cooper to ask them not to sell my information to other companies, their representative asked why I haven't refinanced. I told her that I would love to, but my debt to income ratio is not what it was and that nobody wanted to refinance with me. Then she said that since they have an existing relationship with me so they can do the refinancing. A week later, I was done.

I called a guy at Mr. Cooper, talked to him about what I wanted and faxed in the stuff that he wanted. I refinanced to get lower rates and to do some things, and we got it all done in about a week and a half. That's the quickest I've ever done. Even when I first bought this place, it didn't go like that. They were great.

The staff of Mr. Cooper were very helpful and proactive in helping with our refinance. From the person on the phone and emails to the person that came to my home to have us sign paperwork. The experience was very smooth.

Ever since changed name to Mr Cooper - it's been a complete nightmare... They contacted me to suggest a refinance multiple times which I had no interest... YET every time I have called, I cannot get anyone live... The standard response is "your wait time is over 10 minutes". Seriously? Then when I leave my number to call me back as tired of waiting, they NEVER call. Mr Cooper - HIGHLY NOT RECOMMENDED.

We received several letters and so we called Mr. Cooper and told them what we've heard and asked what they can do. And they were able to meet what we’ve already been told. We had our previous loans through them and then we discussed refinancing. The guidance we got was great. All in all, they were very quick and supportive.

Every Month we get threatening letter demanding payment, while in the same letter they show they are holding more than enough to pay my mortgage in a suspense account. Hey knuckleheads, write a simple do loop program. Here is check that is less than the full amount put it in suspense. Here more money, Is it enough? Ding ding ding, pay the mortgage. The House is owned by two unmarried people. They get two checks every month. It's not rocket science. My 12 year old neighbor could write the program that would fix this. All they say is, "I'm sorry we send you threatening letters when we have your money. There is nothing we can do about." They changed their name to show they care. Jokes on us, they could care less.

We had our home mortgage through another company and Mr. Cooper acquired that company so they took on our home mortgage. I looked at some other companies but Mr. Cooper was always providing information. It started with getting some type of written information from them every month about rates and about their program. My wife contacted them just to inquire a little more and have a few questions answered. From that it led to something and she spoke to me about it. We both felt that is was something that we should look through.

We were down to 6 months left to pay on our mortgage, and our mortgage got traded from CitiMortgage which was WONDERFUL to this total crap Mr. Cooper mortgage. When we got traded, we paid our payment early so we wouldn't have any problems. That was our first mistake! They said they didn't get the payment and were trying to make us pay a late fee and double payment. It's been one mess after another. Now they are saying we are $133 short on our escrow. Funny how in 25 years we have NEVER missed a payment or been late, and our escrow account has NEVER been that short. This mortgage company is completely inept, and I can't wait to be done with them!!!

In July 2017, my home was severely damaged in the Arizona monsoon storms. Working diligently with my State Farm representatives, I took great efforts to keep the claims process on track by obtaining the most reasonable estimates and comparable quality for restoring my home as expeditiously as possible. Additionally, to make sure that several of the contract vendors were quickly paid, I took the initiative to satisfy those invoices out of pocket.

They bought Nationstar out. We were supposed to have our loan withdrawn on the 1st of every month. That doesn't happen. This month it didn't come out for a number of days. My husband called and thought it got straightened out. Our payment came out Dec 7. Now today, Dec 11, they withdrew it AGAIN! Now our bank account is withdrawn, and we have a pending loan under review. I'm stuck moving our finances around. I called them to refund the payment. Apparently I'm not listed on the loan, just my husband, so they wouldn't talk to me. Fine, whatever.

I already had a mortgage with Mr. Cooper before I refinanced. I wanted a lower interest rate and I called Mr. Cooper to inquire. I was talking to Doug who was my loan officer and he explained the different options between my home equity line of credit and a refinance. I was very impressed with the way he took his time and broke everything down to me. I was transferred over to Carrie, another loan officer, and they made the process so easy for me. They were very professional, knowledgeable and patient. They answered any questions that I had and returned every phone call and email.

Karen ** and Matthew ** made my refinance so easy. From start to finish they had great communication, knowledgeable, professional and in the end delivered our loan quicker than I expected. Highly recommend.

So they say they will give you a three month break because of hurricane Irma. They lied. They charged me full amount on day 90. Reported my credit and it dropped. And they charged me a late fee on what they were going to help me with. My wife died 39 days before the hurricane and these folks said they would help. They demanded their money through emails and hung up a few times saying we busy with Everything going on in Florida and Texas. They suck. Moving my mortgage to another company immediately. Mr. COOPER IS A POS **.

I would recommend Mr. Cooper. I had a mortgage with them which I refinanced and got a lower rate. They seemed professional, and they also called me when I needed information.

We used to have Nationstar and they changed their name to Mr. Cooper. We are extremely upset once they changed over. We have never missed a payment and as soon as they took over in October they lost both our October and November payments claiming they never received it and that our bank reversed the payments (which they confirmed they didn’t). I have reached to many representatives at Mr. Cooper several times with my bank on 3 way. I have sent proof from the bank that payment was taken from them and never put back in (since they lied and said the bank reversed payments). We are considering refinancing and not dealing with this company anymore!!!

My mortgage loan was sold to Mr. Cooper, giving us a TWO WEEK NOTICE of the change. Once we received communication from Mr. Cooper, I went to their site, only to find that their website wasn't even up until today. Their articles in their blog have so many typos, and their sentences don't even make sense. I'm a bit worried that my loan was transferred to a company that can't even write an article properly. The fact that they transferred loans before they even had a working website is worrisome as well. Needless to say, I hope our home sells as quickly as possible so I cannot have my loan with this company any longer than I have to..

Everybody at Mr. Cooper was great. The process went smoothly. They were timely about things and came back with information. At that time, we have a daughter that had to go through a special education at school and we needed to pay for it. Because of Mr. Cooper, were able to pay for our daughter's school and she is doing really well. Refinancing with Mr. Cooper was out of necessity. I had a very good experience with them and I will recommend them.

After making a partial payment, fifteen days in advance, Mr. Cooper applied the payment as “additional payment” instead of unapplied funds. Account was transferred to a new servicer which does not have an record of payments. After calling Mr. Cooper to get the problem resolved, they simply reply: "Unfortunately there nothing we can do, as we are not your servicer anymore."

I'm happy with Mr. Cooper. We refinanced with them twice -- once as Mr. Cooper and once as Nationstar. I refinanced with them again after they called me and told me that their rates were going down. The whole process went smoothly since they had all my information from the prior refinance. They also met all their commitments and did everything they said they were going to do. If they tell me they'd get back to me a particular day I'd receive a call. Their follow-up is also really good. Since the refinance had a lower interest rate my house payment came down, which was a big benefit to us. And I pay online so there's no problem at all. They were able to help me and I enjoy working with them.

Our house was financed through what is now called Mr. Cooper. They tried for a long time to get us to do refinance. We were happy and didn’t want to mess with what we have. However, they lowered our lower interest rate so we decided to do get the lower interest rate. We just took them in and tried to see if we like them. Two guys that were terrible called my husband and never followed up. And then another guy called and took the time to give my husband the benefits of the lower interest rate and followed up. There was also the lady who processed the changed and they were both excellent and kind when they talked. My husband would always put them on speakerphone when he was dealing with them so I could hear the conversation with them and we were overwhelmed because they took time to make sure that we understood what we were doing. Also, everything they said, they did. They handled our account professionally and we're very pleased.

Someone called me that Mr. Cooper had bought out my former company Nationstar. We’ve been thinking about refinancing for a while. Then I got a letter in the mail and I decided to go ahead and do it. The rates could have been better, but it was good.

I’ve had Nationstar as my mortgage company for 20 years and I called them as I was wondering about the HARP refinance program. I had their guy call us to set up the loan and I worked with him very well. Then, he turned that over to somebody who does the documents. They called me and they sent a notary public to my house. I’ve had nothing but service whenever I’ve called. They helped me through all of it and I was able to do most of it right on the computer.

Despite that my mortgage payment has been made on time every month, I found out that again today 12/04/17, Mr. Cooper mortgage company has charged me $87.50 overdue fee. This is the third month. Each time they do this I have to call them waiting for up to an hour for a representative to remove the fee. They attempt to validate the fee as an escrow charge But I know how escrow works and when I explained it, they admit that it needs to be removed. They are also not allowing us to make principal payments.

Mr. Cooper took over my other loan and I refinanced with them. I wanted to save money, lower rates and I was trying to get money out of my equity. But their rep misled us. When we called, he was all excited. He talked to my daughter and me. I told him I wanted $8,000 out of the equity of my home and he said that was not a problem. We went through all the paperwork but when the notary came, we found out we were only getting $158.

Mr. Cooper took over my existing mortgage. Then they kept on asking me if I wanted to take a look at a refi and so I did. I could still get a low rate so I figured I might as well. The process was very easy because we communicated a lot through email. Then, our final discussions were done by phone and it was very easy and seamless as well. The guidance offered was very simple. They're very good at communicating via email or mail. Sometimes there are too many email blasts. But I would rather have a little more communication than none.

I already had a loan with Mr. Cooper but the only problem I have with it was that I had it directly taken out of the account and I had to set it up all over again because I refinanced. They will not talk to me on the phone about doing that. I had to register online which was very irritating. The process took three weeks but everything went really smoothly.

I refinanced my old mortgage to lower my payment. I called Mr. Cooper and what I got was the best I could get. The mortgage officer was a pleasant fellow and he answered all the questions that I had for him. He explained what was what and I was satisfied with it. I was also extremely satisfied with the guidance that they provided. The process was fast and took around two weeks.

After talking to Mr. Cooper, the ease of the whole refinancing process made me refinance my mortgage with them over the other companies. Their reps were very pleasant and I got very good guidance on my refinancing options. They were very thorough, answered all my questions and did a great job. I got better interest rate and less time. The process was quick and they were great to work with. It was a stress-free experience. I’m very satisfied and I would definitely recommend them.

I had my loan through Nationstar and then they changed their name to Mr. Cooper. Their reps were responsive and quick and they answered the questions that I needed. The whole experience was fast so I’m satisfied. I now have a lower mortgage and the experience with Mr. Cooper has been fine. I haven’t had any issues.

Truly terrible customer service. The bank is a bill collection agency. The agents are usually ok on the phone but are truly collectors and so don't have a skin for actual service to customers. Their goal is to collect. Bank of America - where I CLOSED ALL OF MY ACCOUNTS after they sold my elderly mother's loan to NATIONStar - should be ashamed. Now with no consumer advocacy in the White House these leeches will continue to be allowed to prey on consumers. DISGUSTING.

I was working through a gentleman on my mortgage and my interest was a little high. I wanted to get a better rate so I inquired about refinancing with Mr. Cooper. Their loan officer was fabulous. She was on time with her paperwork and sometimes when she called me, it seemed like she was an hour past the time when she should be at home. The guidance I received from her was outstanding, too and I really, really like her. I had a fabulous experience with Mr. Cooper. But they should stop sending me some kind of mandatory insurance that will make them pay off my house if I die.

My mortgage went up a little bit and my insurance went up too so I was looking for some ways to save some money on my mortgage. I got information in the mail about refinance information stuff from Nationstar who is now Mr. Cooper, so I called them to refinance and the guy I dealt with was great, really simple and straight to the point. They made the process nice and smooth, understandable and wasn't complicated. Everything was done in four weeks and it was perfect. My mortgage is now lower and I would recommend them to others.

Mr. Cooper's customer service was good. I started with one gentleman, then I moved to another lady, then I moved to another lady. Mr. Cooper could streamline that, especially on a refi, since it should have been one person that I dealt with. But as far as the people I dealt with, they were all kind and they helped everywhere they could.

I have tried for a week to reach someone in customer service but each time I'm advised that the hold time is in excess of 10 minutes and asks me to leave a callback number. I've left a callback number three times and not received a SINGLE call back. The only good thing I have to say about them is that they have now sold my loan to Wells Fargo, which will no doubt be a better experience! Also, I have to say the new name is CREEPY! NationStar was a great name, if somewhat innocuous. Mr. Cooper sound like the creepy guy in glasses who hangs around the kindergarten playground. ICK.

I have tried to contact Mr. Cooper customer support twice since our mortgage was transferred to them this month. First time I tried to contact Mr. Cooper Mortgage by phone was right before Thanksgiving and I attributed my lack of success at contacting them was due to possibly the holidays approaching. I waited for 15 minutes and then hung up. I did not leave a contact number at this time either. The second time I tried to contact Mr. Cooper Mortgage by phone was today 11-29-17 at 10:00 am EST. I was informed they were busy by their voice response system and wait time would be at least ten minutes so I stayed on phone for total of 15 minutes. I decided to take the suggestion of the voice response system to leave my number and they would contact me.

Mr. Cooper called me and then we discussed refinancing my old mortgage and since they lowered my mortgage payment I did it with them. The mortgage professionals were helpful, knowledgeable. They explained the refinancing options very well. I had an enjoyable experience with Mr. Cooper.

My loan has been with Mr. Cooper for about eight years so I refinanced with them. I've been happy with the process. They were professional but the only thing was that if felt like the rep never proofread many emails. But the guidance that I have received was awesome. It was pleasant and easy experience overall.

I’ve been with Nationstar for about 12 years. I had inquired about refinancing my old mortgage before it turned over to Mr. Cooper and Nationstar didn’t do this type of service. Years went on and then I was now able to look into doing a refi and then I realized that they could do it and that was when Mr. Cooper took over. My interaction with the reps was wonderful. They were very informative and great to work with and I could reach them at any time. They left phone numbers and contact information and if you have any questions about the process or if you felt uneasy about the situation they were there to help.

I was at a point where I could refinance my old mortgage and Mr. Cooper, which I realized was the same company that I had been dealing with, sent me a letter which said that I wouldn't have to get my house appraised and that they could do it simply. It's definitely a drastic name change and I have no idea why they changed their name. I'm mistrustful of random name changes for what appears to be no reason.

I was looking to refinance. I had a couple of other places with different stuff and I had sat there thinking what they charge, the interest rate, and everything. I wondered if I could refinance through my company, Mr. Cooper, so I called and we went from there. It was nice to be able to do everything over the phone or the computer. I live in St. James, Missouri and my house that I was refinancing is in St. Louis. I didn’t have to travel to meet anybody anywhere. Everybody was very understanding and helpful. They explained everything. They did everything great and they were responsive. It was also really nice working with the gentleman who I worked with. With the refinance, I’m saving $100 on my house payment now. Also, my interest rate was five something and now I’m down to three. Mr. Cooper is a great place to work with.

I got divorced in 2012 and then I did a loan modification and tried to assume my mortgage, and this was all through Chase. I tried to assume it through Chase and they said I can't assume it because I don’t have the funds in the bank. This was after I did the loan mod. Because I didn’t have the money in the bank, I couldn’t do an assumption. Five years passed and so I started looking into refinancing again and they're like, "You have 2% interest rate, why would you refinance?"

I was with my previous lender but my account was sold over to Mr. Cooper. I was told stuff about refinancing but I didn't take advantage of it earlier because I was not home enough to get the process started. But I finally did. I wanted a lower monthly payment and since I was already with Mr. Cooper, it was going to be a streamlined mortgage, which it was. The two fellows that I dealt with were very professional, kind, explained everything, answered all my questions and followed through and sent me the paperwork. They told me what would be done and all the things that would be taken care of. All I had to do was read it over and sign it, which was what I did and sent it back. They made it very easy to get at them too.

I called Mr. Cooper to check on refinancing. We end up doing the fifth-year deal and it's going to knock a couple of years off of our mortgage. Everything went smoothly and I didn't have a problem with anything. Plus, if I had any questions, it was explained to me. I had a great experience and I'd recommend them.

Mr. Cooper purchased my mortgage years ago. During our refinance with them, they were professional, courteous and speedy. The guidance was good and I had no problems. I also enjoyed the e-doc program that they used. I’ve got everything good and I am very satisfied. It was an efficient and easy experience.

I went to pay my mortgage and Mr. Cooper was my new mortgage company. I needed to get my ex-boyfriend off my house so I had my mortgage refinanced. I did things all over the phone and the internet. I did a bunch of paperwork through email and then all the paperwork that I e-signed, I signed again in person when I got to the closing. The process went all right but it was stupid that I had to deal with six different people through the whole thing, from different states. And then they couldn’t find somebody to close in my state.