Mr. Cooper Reviews

Everybody I worked with there was very professional.

Yes, we are very happy with our experience. The staff was very helpful and email the documents right away. The closing was smooth and the documents were correct. I would highly recommend this company for mortgages.

My mortgage was sold to Nationstar Mortgage. I decided to refinance with them because they already know me. Everything went smooth from the beginning to the very end. They were very thorough and they kept me informed about everything. Although the monthly payment went down lower, the interest rate did not, but it will. Overall, it's going to be fine.

We recently refinanced our existing mortgage with Nationstar Mortgage. Everything was so simple! I was really surprised at how smoothly and timely everything went! Most of it was handled by email and a couple of phone calls. Even the closing was scheduled at our convenience in our own home!

Nationstar was awesome. The mortgage professionals were very professional and timely. The lady who took care of our loan, as well as the lady who came out to the house to do the closing fee, were very nice. The whole process was good and it went very quickly. I wasn’t nervous. We were informed on everything and knew what to expect. Refinancing with Nationstar lowered my interest rate and my monthly payment.

Wendy ** was exception. She did everything that she could to help me in securing a fair deal.

I recently got a refinancing with Nationstar Mortgage because the rates had been going down and thought that it is a good opportunity to take advantage and save some money. I got them because I've been with them and had nothing but good experience and they already hold the loan so it was was very convenient for me. I reached out to one other company, but they were not as responsive. The first mortgage professional I spoke with, Kim, was wonderful. He was excellent, very knowledgeable, punctual, and efficient. And the second guy, Anton, was also great. He got me the paperwork, turned it around, gave it back, and did everything electronically. It was very seamless. They make it effortless. With my Nationstar refinancing, my percentage dropped a bit and then I saved some money monthly.

Worked online and telephone for an efficient, easy, process that took very little of my time. Two gentlemen I worked with were professional, knowledgeable and courteous.

My other mortgage company transferred me to Nationstar. My husband passed away and I wanted to lower payment for my mortgage if at all possible so I inquired about refinancing. When discussing my options, their reps explained everything and sent an attorney for the closing. My experience has been wonderful and it's the easiest thing I've done. Nationstar was able to lower both my interest rate and monthly payment by $300.

Overall, smooth and straightforward process. Every documentation had been done on computer; which was very good but very confusing at that time - too many similar documents to review and sign. Also, there were two reps; one from Greenlight and another from Nationstar - both communicated with me and confusing too. An expected matter which was never disclosed until almost last step, I had to specifically ask "how much is the fee?" Surprisingly, within the same mortgage company refinancing, the fee was considerably expensive.

My parents use to be with another mortgage company but they were switched to Nationstar Mortgage. But since then being with them they tried to refinance. They're a bank but was told that Nationstar didn't have their title but they're just taking payments. So that really didn't make sense. So then I helped them fill out paperwork to modify their payment so they could get their payments lower and back current. So they said they received the paperwork but my parents still haven't heard anything. Then today a man show up saying that he was coming to lock their mobile home up and cut the grass because the property suppose to be vacant. So they don't have the title so my parents can refinance but they have the power to lock up something. They have been trying so hard to keep and get refinanced or modified. Not understanding. Very confused.

Nationstar was my previous lender. I received a mailer from them so I inquired about refinancing my old mortgage. Compared to other mortgage companies, they’re great and their customer service is great too. Their rep was excellent and very thorough during the process. She explained everything and did her best to help me out. Since refinancing, I had a more stable rate and it's probably the best thing.

Nationstar and Greenlight Home Loans helped me to finally qualify for refinancing my home which was upside down due to the housing market. I received a lower interest rate therefore, my mortgage payment is surprising low. I am so grateful to them. Thank You! Thank You! Thank You!

Overall an extremely easy and friendly process. Just get them what they ask for and you should not have any problems.

My experience with Nationstar has been perfect. To reduce the years and to lower my interest for my old mortgage, I looked into refinancing it and Nationstar's offer was a good deal. Their mortgage professionals answered all my questions and the process was super easy and fast.

We started the refinance process. After qualifying, things took a long time. Granted, we needed to satisfy the Bank's appraiser (Painting, crawl-space issues in porch) but took care of that within 10-12 days. The kicker was finally when they said that, because it had been more than 90 days, credit would need to be Re-pulled. Had things moved along a tad faster, the second Credit Report would not have been needed to be pulled. On the plus side, Japhen ** had a very nice friendly voice. Refinancing is hell to begin with, when one of your mortgages is about to double, triple or quadruple, so updates about What To Expect would have been great.

I have two loans with this company and both have been mishandled in servicing. Lender failed to advise me of payment changes even when I called in twice to make payments and was quoted the old payment amount both times. Subsequently they billed me large lump sums and report 6 and 8 rolling late payments subsequently even tho I was reassured on three separate calls that there would be no negative reporting since I had never been advised of the payment changes. There is currently pending litigation to force lender to correct this situation.

Nationstar offered a very good package for refinancing. Their reps were very helpful, friendly, and they really went the extra mile for me. They were very explanatory when discussing my refinance options. Since then, we're saving money on the monthly payment.

I refinanced my mortgage through Nationstar and couldn't be happier. Our interest rate dropped as did our monthly payments. The folks who helped us were always friendly, courteous, and helpful. Thank you Nationstar.

Nationstar has people who are the best at what they do. Whatever they told me would happen and how the process would work, is how it happened! No surprises, just the truth and in excellent time. Nice and kind people who treat you like you meant everything to them. I would recommend them to everybody.

Said a refi with Nationstar was handled very fast and friendly. Took two weeks. Wow it was great.

The agents we worked with were very efficient and always returned calls and answered questions immediately. The paperwork needed from us was handled very well. (In the past I have had to re-fax items). As soon as the phone call to refinance was made to us, wow it all happened very fast!

My original loan was with Nationstar and I didn't think about another mortgage company to do the refinancing because it was so easy to stay with them. During the refinance, their rep was helpful, gave me a lot of different options and was quick to communicate through email. It was a very simple process and everything was done online. It was a wonderful experience.

Everyone involved kept us up to date in what we needed and always kept in touch. It was a good experience.

They made the refinancing of our home as easy as 123! Very happy with the whole process.

I wanted to lower my interest rate so I reached out to Nationstar. Their reps were friendly and knowledgeable. They told me about the product, what was available and what my options were. We eventually closed the deal and they were able to lower my interest rate. It was a quick and easy experience.

The closing process was very nice. I did not have to miss work or anything.

Loan denied. Very good history with Bank of America and good credit score - payments and very good home equity...

Nationstar did a great job on our refinance. My only problem is having to talk with someone in India or wherever they are when I have a question. I would like to speak with a representative in the United States whom I can fully understand.

I refinanced my loan with Nationstar because I was exhausted over notifications that I'm eligible for a lower rate. I thought, maybe this way, I will finally get off of the distribution list so that I don't get these every single week. The first mortgage professional that I dealt with was extremely painful, to the point that I did not even want to continue and there were extensive notes that pretty much said, "Look, this is the way it is. Take it or leave it, we really don't care." I was really put over a barrel. The credit rating had already been impacted.

Thank you for the ability to save money by lowering our interest rate.

Loan service was excellent.

We had a HARP loan and didn't want the interest rate to go up so we refinanced. Other than the initial phone call, most of our interactions with Nationstar were done by email and it was great as they were very helpful.

Nationstar Mortgage was excellent. I couldn’t ask for better people to deal with. I already had a mortgage with them and I refinanced. I talked to them and told them what my plans were. They were glad to help me out with anything that I wanted to do. They gave me some examples of what I could and could not do. I was grateful that I didn’t have to look anywhere else for what I was planning to do.

I was happy with my refinance experience. The two individuals that worked with me were nice and always willing to answer my questions. They made me feel comfortable to call and ask questions.

I had a mortgage with another company when I first purchased my home. Nationstar became my loan provider shortly thereafter and I just was able to refinance my mortgage through them for a better rate. The process was relatively simple and each person I encountered along the paperwork path was great to work with and very helpful.

Someone from Nationstar called me and it ended up being a better deal with better percentage rate and less years on our paying back. I was able to skip a month paying my mortgage so I could take a breath and that's always nice. It was a quick process.

My experience with Greenlight was extremely professional and prompt. Both agents that assisted me went above and beyond their realm to help me. I was very satisfied with the whole experience.

I had been thinking about doing a refinance for some time before I got the call from the Nationstar agent regarding the advisability of applying for one. My agent was courteous and very helpful through the whole process. The next persons I talked to guided me through the forms and expedited the entire experience. I don't know how to show my appreciation to all the people who helped me through this endeavor except to say "Thank you."

We are very happy with our refinance. Thank You!

Nationstar Mortgage was our client's mortgage lender. We were currently with them and we refinanced with them for the lower interest rates. Their reps were good. Everything was quick and easy. Now we have lower monthly rates.

Nationstar bought my mortgage and promptly jacked up the escrow payment. I had the payment set up on an automatic schedule, as I have for other lenders. I didn't notice the increase in the statement until I got a call stating I was three months delinquent; I made a payment immediately to catch up the account (per the representatives instructions), and still didn't get caught up. It seems if you don't pay the exact amount, these goobers put your payments in limbo (I'm sure the bank collects the float). I'm still trying figure out why this bank is collecting more than double (close to triple) the amount needed to pay insurance and taxes. Seems like doing this type of tactic generates a lot of revenue. Shame on you Nationstar!

I had a very good experience in dealing with Nationstar who bought my house mortgage from Wells Fargo. Nationstar's mortgage professionals were great. They guided me perfectly and explained everything very well. I got low to no closing cost and lower interest rate payment a month. I'd recommend them to my friends.

Thank you for your teamwork. Such a pleasure and happy what your guys did. I did save a lot of money. Again. Thank you very much.

Everyone was very helpful during the process.

Thanks Nikki ** and Brian **. Taking care my refinance is very helpful and fast. If I ever do it again I would recommend those two to do again.

Jason ** and Mark ** at Greenlight Loans (Nationstar) were courteous, patient and a real pleasure to work with. Both made the refinance simple and convenient - keeping in contact every step of the way and fitting the final signing to my awkward personal schedule. I highly recommend this team (and Greenlight in particular) for anyone's refinance needs.

I had a good experience with Nationstar. My previous loan was sold to them and was changed to a traditional loan, which will be a much better product than what I was in before. There were a few communication glitches like playing phone tag in different time zones so we had to do some repeat communication. But my interactions with their reps went fine and Nationstar was able to lower my interest rates.

Process was very easy and painless.

We have never been treated better. Kelly ** addressed every question, concern and made two senior citizens on a fixed income feel like they were important. She and Jonathan were so professional and compassionate. Thank you always.

Started my VA loan assumption in mid June of 2015... I returned EVERYTHING they asked for within 12-25 hours EVERY time they asked and I faxed and sent hard copies they UPS! I ALWAYS followed up with phone call to make sure things were received! I can't tell you how many times over the 8 and a half months it took to get my loan completed... I was asked to resend information – information that I was told they had received! I would call NUMEROUS TIMES they out summer to the liaison – as well as email, and she would NOT respond forcing me to deal with many, many customer service agents who would tell me the loan was still under review... But would never get a response from the liaison! Hey – I was given names of managers who didn't exist, phone numbers of supervisors to contact who when I tried just got that message “the number you dialed is a non-working number!” NICE!!!

Everything went off like clockwork. Your people ADAM ** & CATHY ** took very good care of us. They were outstanding and made this refinance painless. I want to thank them for a job well done.

I would like to thank Nikki ** and Adam ** for a great job of refinancing my home mortgage making everything possible. l would recommend my family and friends to Greenlight Loan of Nationstar Mortgage LLC.

I bought the property back in 2009, so I have since put additional principal payments down. I had a large amount of equity so there was really no need for me to continue paying such a high amount when I was done. I recently refinanced with Nationstar, and it's one of the easiest and most streamlined. I got a hold of one of the refinance streamline professional and he got very basic information from me. I followed up with an email and sent him some additional information and documents. The guidance was very straightforward and clear as well. They were very efficient, quick, and clear about everything that was happening about the entire process. They had the signing agent come out and meet me at my location, which was super convenient. The agent took care of all the paperwork digitally. Their website is easy to navigate, which is wonderful from an end-user perspective.

We have a mortgage with Nationstar. We had gotten so many letters that we qualified for a HARP loan. After speaking with a Mortgage broker, he said it would be a in-house loan. You would think that would be easy, it's not been... We have a satisfied judgement. Reported by the title company, which we question why are we issuing a new title, when we are still the current owners, and they already held the mortgage. They weren't sure. It was just the way things are...seriously...so they denied the refi, because of a judgement, that is a UCC filing not a lean against our mortgage.

My mortgage was sold to Nationstar and I've recently refinanced with them since the process seemed to be easier with them. The first guy that I talked with stayed with me until the hand off to the coordinator of the final stage. They did double work trying to get answers that I needed and they both did super well. Moreover, the closing company, the lawyer, and the people that helps it got up all did a great job. Their team has been extremely helpful, easy to work with, and very thorough. They were able to lower my interest, which automatically lowered my payment.

Very easy, very friendly and very professional.

Everyone I talked to was very knowledgeable and professional. However, nobody called to say everything went fine and the loan is complete. Also, I requested a copy of the appraisal twice -- it was never sent to me.

Excellent customer service.

I'm happy with Nationstar Mortgage.

I can only say great things about the process to refinance my loan from a 30 to 15 years. Everybody was professional and answered any and all questions I had. I have as a matter of fact recommended Greenlight and Nationstar to friend and coworkers who mentioned their interest in refinancing their properties. Thank you.

Nationstar has been my mortgage holder so we did a refinance for them. They had sent me several emails and notices to let me know that I was eligible. The process was easy and the rates were competitive. Their reps answered all my questions and didn’t have any problems, so it went really well. Their guidance was excellent, and the biggest benefit is that refinancing cut several years off our loan and a lower rate. It went really fast and easy.

Closed on my home 24, December, 2014. My established monthly mortgage payment with Nationstar Mortgage was $1858.34. I receive a mortgage statement from Nationstar each month stating that the amount to be paid was $1858.34. Fourteen months later, March 2016 I received a statement indicating that my monthly mortgage payment had changed to $3867.39, an increase of $2009.05. I was informed this change was to cover escrow balances. I was totally shocked. No person expects an increase of $2000.00 in their monthly mortgage payment. This created a severe financial hardship for my family.

We recently closed on a refinance. I wanted to take a minute to Thank Jonathan ** and Jesus ** for their commitment to the customer. We had a seamless experience from beginning to end. I found both of these associates to be very focused on our needs.

I already had my house refinanced through Nationstar before and when I refinanced recently, I stayed with them due to their great service. Their mortgage professionals were friendly, helpful, knowledgeable and tried to help me the best way they could. We discussed the various types to have my house refinanced and the best options that I would benefit from it. I refinanced in one day - refinanced over 15 years and that's three and a half years that I saved or 18 and a half. The interest rate cut it into half and I ended up saving $27,000. I already recommended Nationstar to two of my friends, and they are calling right now to come out and refinance their homes.

I recently refinanced and rather than going with another mortgage company, I decided to go with Nationstar because their customer service is very good, they're very quick on everything and they deliver promptly. Moreover, everything came electronically, I was able to answer it and send the documentation back to them very easily. Also, the guidance that I received was right on. They were able to get me a lower interest rate and I now have lower mortgage payment. They're efficient.

Everything went smooth and they delivered on their promise of a lower rate.

Nationstar is my current mortgage company and they had all our documents, so we did our refinancing with them, for simplicity. Their staff were also great and super communicative. They sent emails and put everything in writing. Refinancing with them is easy and simple. I have no complaints.

I was on a HARP and my rate kept going up and up and it still had more room to go up. I called Nationstar and found out that we could get the mortgage at a set rate. Refinancing with Nationstar was easier. They were great and professional. Everybody helped me out. The process initially didn't work out the way I felt it should have. I told them I didn't want to do it and asked them for a call back at the end of the month because of a new government policy that's coming out. I eventually refinanced with them and we settled in less than two weeks. I didn't save that much money doing it, but it is going to save me in the long run. It saved me $100 a month, but the loan that I had was going to go up again next year and right now this one is going to stay the same for the 30 days.

I refinanced with Nationstar because they offered me no documents for the process. They gave me good guidance on my options and their mortgage professionals were all pleasant. They were able to lower my interest and payment. It was an easy experience.

After the experience that I have had with Nationstar I will never ever recommend this company even to my cow. This is one of the worst companies that I have ever had the unpleasure to deal with. Whenever I have called all I have ever received is double talk and no one ever seems to have an answer to any of my questions. Try hiring someone that might be able to answer questions and not just sit on their duff putting on makeup and passing the phone to the next person that can't answer a damn thing. Can't wait to get rid of your company and never have to deal with any of your misfits again. GOODBYE.

My experience was very good!

My recently refinanced mortgage was sold to Nationstar by Bank of America. Nationstars's mortgage professionals who assisted me with the application process and the streamline loans were excellent, definitely great and very patient because I took a lot of explaining. They provided excellent guidance during the discussion of my refinance options. With Nationstar, I skipped mortgage payment. The interest rate may have gone up a little bit but it was about to adjust a lot higher. I refinanced into a fixed rate from adjustable.

I have contacted Greenlight and Nationstar many times during the past 6 weeks and my issue has still not been resolved. Emails are not answered and I have not received responses to phone messages.

Mortgage closing was very fast and painless. No empty promises and very effective representatives. I'm very pleased.

Nationstar is excellent to work with. They were all real nice. We had our house with them before and now had done a refinance with them as well because of their interest rate, and because we were happy with them. They've brought down my monthly payment which has been great.

I was on an ARM and I wanted an adjusted rate and Nationstar made the refinancing so easy. Everything went great and it was a very easy and smooth-running process. It was all done on time like they explained it. Their mortgage professionals were great. I got excellent guidance and my payments were lowered.

My mortgage was transferred from Ocwen Loan Servicing to NationStar Mortgage in May of 2015; I got a letter notifying the transfer and when I begin sending my loan payment to my new servicing company, NationStar. I made May and June 2015 payments to NationStar and hopped the transfer went smooth. I was expecting the last $1000 incentive credit to my loan principal in December 2015 but notice that I didn't receive it. I waited until March 2016 to see if NationStar reduces my principal by $1,000; no luck. Afterwards, I decided to call their customer service and inquired why I didn't get my last $1,000 incentive and when I should expect the one-time $5,000 incentive which I qualified and submitted Dodd-Frank Certificate, I received from Ocwen in April 2015. The customer-service Rep indicated that she will contact their modification department and expedite my incentive request and will get back to me after 3 business days.

We contacted Nationstar as a response to a letter from them as the new mortgage holder of our home loan in January. By late February we had been approved and finalized to save over $200 per month on our mortgage! The friendliness and promptness of the departments helping us was amazing... everything was done via emails and faxes and the final step, signing paperwork was so relaxed and nice in our home at our convenience. YEA. Thank you Nationstar.

I checked out a couple other mortgage or lenders, and Nationstar offered me the best rate and I had some good experience with them previously when my previous mortgage was sold to them so I stayed with them. They made it worth it. I did an FHA Streamline. Everybody explained it well, was very informative and timely with responding to me as I do have unusual schedule. I work the night shifts and was able to get in touch with Nationstar frequently via text and email. It worked better for me than speaking with them on the phone. They did a good job of relaying the information they needed to me in the way that I communicate best. They were all fantastic.

All Nationstar staff members that I have interacted with have worked collaboratively with each other. They are good listeners and they want to earn business.

I was transferred to Nationstar Mortgage from a Countrywide loan that I've had when I originally purchased my home and I needed a lower rate so I refinanced my loan with them a couple of weeks ago. Since I was already with Nationstar and they already did the report, it was easy to do it and it's streamlined as opposed to going through another company that didn't have my history.

I had spoken with the representative that refinance my home expressing my concern that I was refinancing with the same company and my numbers did not add up for my escrow. They assured me these numbers were correct and here I am three months later on my 3rd payment and I have a shortage. I'm really very upset and dissatisfied with the outcome. I was notified on my second payment that there was a shortage and my house payment would be increasing. Those representatives (there were two of them) actually reassured me that they were current numbers that they researched and my numbers were wrong even though I had it in front of me in black and white from my previous loan...WITH THE SAME MORTGAGE CO. They assured me they were correct so that I would commit to the loan refi. I suppose they did whatever it was to get that commission.

Nationstar had excellent marketing because they kept reaching out to me for the past couple years to refinance. All of their reps are topnotch, from the time I initiated the phone call with them to the time I did the signing of my loan. They were very professional. When they told me that they were gonna email me or call me back in a timely manner, they did. When they told me that they were gonna research whatever my issues and concerns were, they did. They were able to lower my monthly payments and interest rates, so they truly went over and beyond. I have another home that I tried to refinance with Nationstar because of their top-notch service.

I am paying a high interest rate mortgage that Nationstar acquired from Bank of America. I have been locked into the mortgage having just immerged from Chapter 13 in May of 2015 as a result of the financial chaos that occurred in 2009 and a job loss. Anyway, my chapter 13 was discharged, and I am well on my way to rebuilding my credit. My payments have all been made on the first of the month for the past 10 months.

I chose to refinance my home with Nationstar as I already had my current mortgage with them. I was quite happy with the courtesy, promptness and the overall professional behavior of Greenlight Loans. They were thorough and told me what documents I had to submit, responded when they received them and told me exactly what to do if it what I submitted was not correct or I needed further documentation. The process seemed more efficient and faster than my friends who have refinanced recently had experienced.

Thanks to Daymond **, loan officer, and Keri **, loan processor, for helping me refinance my condo. I have been trying for several years to find a solution to get this unit refinanced at a fixed rate without any results until I spoke with Mr. ** at Nationstar. Mr. ** gave me all the information that I needed to move forward with the transaction. I can not say enough about Keri **. I know that if she didn't have any gray hairs, she has them now. She was firm and persistent. As a realtor I know how difficult it can be to make sure that the lender receives the correct documents in a timely manner. Keri, thank you is never enough. ** make a great team. I would not hesitate in referring Nationstar, Mr. **, and Ms. ** to my family, friends, and clients.

I recently refinanced with Nationstar because what they were offering worked for us. It was approved very quickly. They did an excellent job with all the interactions I had with them. They were able to lower our monthly payment. It was easy and wonderful.

Marc ** & Nancy ** made my refinance a breeze! I never knew that some complications arose until they had dealt with them & made our refi possible. I really liked the eDocs & having the attorney come to our home to refinance. So happy to have a lower interest & monthly payment each month.

The paperwork required was more involved than I thought. The agents were professional. Took longer than expected.

I had a mortgage with Nationstar and decided to refinance with them as well. I got lower monthly payments, and had a good experience with them.

I had my cancelled check in hand from the bank and Nationstar said I never paid that month. I had to wait for an investigation process, after which I received a letter telling me that they concluded that they were right and that I was behind on my payments. It took too many angry phone calls, and a lot of waiting before they believed me and they found it was posted to the wrong account. THEN I am now trying to get my payoff info so I can switch to a better company. I have been on the phone for an hour, the first 20 minutes was on hold, having been switched to a "specialist" and it hung up on me. I always speak to people in another country. There is no local office to talk to. I asked for a local office in the U.S. and was told that there is none. Then I was told that they cannot tell me my payoff info. They said I have to send a request letter.

Looking to do more business together.

I loved this process. It was very smooth and the representatives answered all my questions. I recommend Nationstar to everyone. Not only did they call to advise of offer but also showed the pros and cons of the deal as well. Paperwork was quick and now we are happy.

My experience with Nationstar Mortgage was A+. My loan officer and processor were both professional, knowledgeable and efficient.

Very easy to talk.

I have 2 loans with your company and they have started double billing me on both of them and trying to force me to make double payments... These are new loans with your company and I have no intention of paying double payments every month so I suggest you get it straightened out. Thank you.

We are pleased with Nationstar Mortgage company for the time we have had a loan with them. I'm not as supportive of the Greenlight Loans section and have rated them accordingly. They were not very upfront on the closing costs that we had to pay on a refinance. I was under the impression the costs would be rolled into the loan. The agent didn't make it clear at all and we were surprised at closing and were glad we had money in our account to cover them.

It took months to clear up the mess made when Nationstar bought our loan from Bank of America because our payments went to B of A for two months. Then when I sent a check to Nationstar they mailed it back to me and threatened foreclosure even though we never missed a payment. I spent hours on the phone with them to no avail. It was finally resolved when I paid extra fees for being late even though it was not ever late. Now my aunt whose loan was also bought by them is being given the same kind of poor customer service. Her husband died suddenly and two weeks later her home was severely damaged in a storm. Nationstar is being very unprofessional and insensitive even though they are not the ones who carry the insurance. They are wanting the insurance check. I would never willingly take out a loan with this company.

Greenlight mortgage professional talk about the pros and cons of refinancing. The company made the process very easy. All of the information need for processing could be emailed or faxed. When it came to signing the closing document they sent the Notary to my residence. In nutshell the process was fast and easy.

My loan was transferred to Nationstar a couple of years ago. I inquired about refinancing to get a lower payment and the guidance they gave me in discussing my options was adequate. They were really professional, informative, and helpful.

There are not enough adjectives to describe the phenomenal way in which I was treated throughout my recent refinance, to say incredible barely scratches the surface. Thank you so much Lance and crew for making this so very easy.

We recently just completed a refi with Daymond ** and Cindy **. They were awesome! Great service, friendly and keep us informed every step of the way. We had an amazing experience, couldn't be more thankful for their help!

On 9/12/15 my house of 30 years burned to the ground in the Valley Fire. In October my loan was transferred to Nationstar. This has been hell on several levels. When I say "to the ground" I mean, TO THE GROUND! So, in my throes of shock, I call Nationstar and tell them, no flood insurance. They question me and I point out that there is nothing to insure. If it floods, the dirt goes up and then it comes down. All I own is dirt. (I am paid with them through July, btw) - sooo I get a bill and open it and it seems I am paying close to $200 a month into my escrow account for flood insurance. So I call. Reaching a human being, btw is paramount to impossible, so do make sure your battery is charged. Yes - the extra monies are for flood insurance. But no one seems to be able to tell me what company I am paying it to, when it gets paid, or a phone number. All they gave me was "Prior Insurance" - 2 hours on the phone for this. This is off the hook.

Things were handled professionally and smoothly. My contact person Patty was fantastic!!! I enjoyed working with her and she was super helpful!! In guiding me through the tedious paperwork.

I called Nationstar to refi my current 15-year loan. My first call to Nationstar, they forwarded my call to Greenlight for the refi. The first loan guy was terrible. He tried to give me a new loan of 2.85 for the small fee of $7000. I told him he was way too expensive. He said it was a great bargain. I said, "No thank you." 3 days later I recalled Nationstar got a different loan officer at Greenlight and two weeks later got refi. The loan at 2.875 for $1400. Much better.

Very professional staff and very helpful. They take the time and effort to answer all your questions and make it feel very easy to understand your loan. Thank you Nationstar/Greenlight loans for all the help.

I had 5.75% interest rate and wanted to lower it, so I went with Nationstar in refinancing my mortgage because of a couple of things: First, since I was already established with Nationstar and they knew that I made my payments on time, I had hoped that would be a plus for me. Second, when I inquired at Nationstar, they didn't have a $500 application fee that some of the other companies had.

Everything went great. We are happy with our loan and everyone who helped us through the process.

I would like to commend Jesus ** and Michael ** on their professionalism and dedication to get the refinance done for us. Many thanks to them for finding the resources to help us. My gratitude to the both of them. You have a great pair of employees in these two. Thanks again.

I just refinanced my house with this last loan from Nationstar Mortgage. The professional who guided us with our refinancing options and the closing agent were all good. They were very informative. It was pretty much all by internet except when they sent the closing agent to my house. The biggest benefit for me has been that they set my mortgage back for 45 days so I've had a month and a half without a mortgage payment. Outstanding experience.

Speedy Service. The time I requested to refinance our house til closing time was extremely short. Will recommend to a friend.

I would like to thank Marcus ** & Kathy ** for their excellent service during our refinance process.

I am a customer. Nationstar purchased my mortgage from PHH ~3 years ago. Not a single late or missed payment during that time. Not one. Recent flooding in Houston, Texas left 9" of water in my house without flood insurance. Called Nationstar to request a loan modification allowing relief from 2 months of mortgage payment so I can repair the home. Flat, unapologetic - "NO. We do not offer relief". I did not ask for "free". I simply asked for a 2-month relief and I would pay them 100% during the 3rd month. I was informed that if I do not make my payments it will affect my credit. I have another house financed through a different company. They said, "No problem" and "No penalty". Nationstar is simply only interested in the money. Pass the word - use somebody else!!!

I have had a mortgage with Nationstar for 20 years and kept getting HARP letters so I refinanced with them. However, there were fees added on to the mortgage which was not explained to me prior to getting involved. I was upset about that but I was already into the loan process and decided to move forward.

We start a simple phone call requesting information and I told them my needs and from that moment on. We had a great communication. Make some changes before closing after that we close in two weeks... Great experience. I will recommend to all my friends and family members.

I have truly enjoyed my Nationstar experience thus far! The representatives are always helpful and thorough, the website is well designed and most user-friendly. The only complaint I have is, what I feel to be, the exorbitant cost of setting up bimonthly payments. I want so badly to give a 5-star rating but paying $300+ to establish the bimonthly payment plan is more than I care to wrap my wallet around. Some companies charge a small fee per transaction (as low as $4) which I feel is more practical given that my mortgage could be sold at any time and the bimonthly payment arrangement will not carry over to the new lender.

My loan was sold to Nationstar. They called several times about refinancing and I finally decided to look into it. It went fairly quickly and was easier than I had expected. It didn't require a lot of information from me. I would recommend Nationstar.

Did not know which email to whom to act on. Joseph had it for a while, then some woman took over. Not well done!!! I'm glad it got done. I was not sure it was going to happen. Thank you.

Yes I would recommend a friend for a mortgage loan, cause Nationstar did a great job. And they was fast doing the loan and very politely and friendly.

My payment changes every 2 weeks. I was supposed to save money. You are going to make me lose my home. I am going to contact everyone I can including an attorney if this isn't fixed. It appears to be a scam. Are you trying to get my house?

I had a mortgage with Nationstar Mortgage and then it got transferred. Nationstar bought it again and they sent out papers to do a refinance. It was because of the percentage that I asked about that. Their reps were pleasant and very accommodating. I got good guidance. It was informational. Nationstar Mortgage cut my mortgage time in half. They were very helpful.

I had a 15 year mortgage, now turned into a 40 year mortgage. They told me I was in foreclosure and had 11,000 to be paid immediately. Could not make partial payments, except the wired money my loan advisor Janice ** told me to send. I wasn't allowed to speak with anyone else. Trial payments weren't reflected on the actual payoff. I had to sign to agree to modify before knowing the terms. Now they all the sudden stopped taking automatic payments from my bank account and want me to sell the house for less than its worth or deed in lieu of foreclosure.

Our neighbor said we should look into Nationstar as their rates are low, could save us money, and it would help as I'm retired. We had our rough time about six months ago when we tried to refinance, and I got very discouraged and stopped it. Then, we were re-approached, I explained what happened, and Nationstar was wonderful this time.

Extremely happy with the loan officer I worked with at Greenlight Loans - Megan **, then I worked with Claudio **. Both were always available and answered my questions through email or phone calls within 24 hours. What I was not happy about was receiving a call from Nationstar about my "delinquent" account when we were in the middle of refinancing. They asked me when I would be making my mortgage payment since it was the 6th day of the month and I had still not paid my mortgage. I told them we refinanced on the 1st (closed on the first) so that loan had been paid off and we would be paying on the new loan in 60 days. They knew nothing about it, told me to contact the refinance company... ummm that would be Greenlight Loans... to see if the refinance actually went through because they were going to send the account to collections. Mind you, this phone call was on the 6th day of the month.

When I did my refinance of my condo, It was very fast and very uncomplicated!!! I have owned homes and have done re-fi's before and never did it go so smooth as this re-fi with Nationstar.

I wanted to lower my monthly payment, and Nationstar sent me correspondence and contacted me several times. We had been using them and are satisfied with what we had so far experienced. They were able to lower my monthly payments. The process was handled professionally with a minimum amount of effort on my part, and the results were very satisfactory. The biggest benefit so far is that I skipped the monthly payment on the mortgage. But I have to make a payment in April.

Process of closing loan was great. Loan service employees were friendly and kept me informed. Loan closed quickly. Document interaction online was very convenient. Loved signing final documents at home. I would definitely recommend to others.

My experience was very good. My bank representative explained every detail thoroughly. She called and walked me the electronic signatures. She always called before sending out information. Once received she answered all of my questions. She follow up with any unfinished business as promised. I really had a good experience and would continue with this mortgage company due to attention I received.

I had a very professional and positive experience with Nationstar. They saved me a lot of money, and I've recommended them to some of my friends.

Excellent in every aspect.

Nationstar called me and I was trying not to talk to the person because I thought they were a random person trying to get me to refinance. She can help me with a refinance with the HARP. I told her to give it a go and she was able to do it within three weeks. It was incredible and she seemed pretty knowledgeable, efficient and courteous. I was able to knock out payments for two months since refinancing with them which was nice. It’s been very positive and I’ve been satisfied so far.

We had the best experience with Nationstar when we did our refinance. The person we dealt with was quick in response time to all of my questions and was very nice to deal with. We loved working with Nationstar!

My mortgage was sold to Nationstar. Right at the time, I had an infringement on my banking account from where my debit card numbers got lifted in an airport. So I was viewed as late. I've had some difficulty in getting in cleaned up, back on track. Additionally, my income went flat and it been a tough financial year. Obviously I'm responsible for the payments. My complaint isn't that they wanted to get it cleaned up - my issue is their process around it. They will call you INCESSANTLY... and ask the same information over and over and over. I'm not talking about getting a call once/mo or even once/week. I'm talking multiple times a week.

My mortgage was sold to Nationstar about a year ago. Since I was currently with them, I refinanced with them and have had lower interest rates. Overall, they were easy to deal with and I was satisfied with the job they did.

My mortgage company sold my loan to Nationstar. They called me and offered to give me some information about refinancing. It was terrific with their reps. I liked everything. During the initial phone call, I didn’t have time to talk to the guy and I asked if he could call me back in about a half hour and he did. He wasn’t pushy and gave me lots of information. He told me what was possible and what he thought he could do. He kept me informed all the way through. There was another woman that got involved and it was the same thing with her. At one point, she told me something that was different than what the first rep had said. When I mentioned this, she said “Okay, I will check with him before we go any further on that, because maybe he knows something I don’t.” They worked together and I liked that.

Our loan on our house was sold to Nationstar Mortgage. They had sent a letter and called me four different times. They said they could get our refinance approved quickly and they did. Everything was great, no problems at all. They lowered our interest rates and gave a loan that will pass in 15 years as opposed to 30. That will save us 6.5 years on it. We had 21.5 left on our loan and we refinanced to 15. Our experience has been great. They knew everything and they kept me on top of everything. Not a lot of pain.

We had previously had our mortgage with your company. The second experience around was great, from the first phone call to the signing of the documents - very pleasant. Thank you.

Very good people. I don't had any issues with the process.

I have a current mortgage with Nationstar, so I went with them for my refinancing because it was easy to refinance with the same company. It was pleasant dealing with their reps and the guidance I received was fantastic. It's seamless and costing me less money.

Just lowered my monthly mortgage payment and locked in a great rate. I had a couple bumps on the road with my credit but thanks to Robert ** he still managed to lock me in a good rate and Nikki ** was extremely helpful in pushing and passing my loan forward.

My experience with my recent mortgage streamline tops my last experience with Bank of America/Nationstar. Sho ** and Jason ** were very professional and honest through the process. I could count on them to return my calls with the information that I requested. They did everything within in their power to make this streamline possible.

Overall this went very well. I really liked the E-signing of all the documents. And in the end a notary came to my house at a time that was good for me not the other way around like when I purchased my first home.

During my refinancing with Nationstar, everything was done very efficiently. They were timely and professional. They were really awesome from the inspection of the loan to the closing of the loan. An attorney actually came to my home and that was so convenient. Derek was key in helping me with what type of loan to get and the minute that one of the officers submitted it, the gentleman contacted me within an hour. We got it setup and then he came out the very next day. It was done very well. Since refinancing, we’re saving about $269 a month. And there were no surprises - whatever they told me was what it ended up being.

Only issue was a little miscommunication on some payoff info at the end, but overall it was great.

I was trying to resolve an issue with my escrow account. I called at least 4 times, was transferred and placed hold for 10 minutes each time and was transferred around several times. I could not understand 2 people because their English was so poor. I am very worried because the escrow statement said I owe $7000 in county tax and was told to call the county tax office. I called the county tax office and my payments are current. I tried to tell Nationstar that, they would not believe me. Called back to Nationstar, was again transferred and placed on hold. Finally talked to someone. They said they have 7 days to review it and will get back to me. I am very worried. We just refinanced and I know I don't owe that money. I was frustrated and impatient. No one would help me.

With a high interest rate, I had needed to refi for a while but for whatever reason was very nervous to even call for info, just one of those things I was unsure of and didn't want to be taken advantage of. From the first phone call until closing, everyone was very helpful and patient with my questions and helped guide me through the process.

Nationstar had a team of 3 professionals who helped me from start to finish. They kept communication ongoing throughout the process. They updated me regularly, allowed me to contact them whenever needed. I have worked with other mortgage companies before and they would not let you get past a stranger in customer service. At NationStar, my team was approachable and helpful. I highly recommend NationStar for your mortgage needs.

Overall it was a pretty good experience, only issue was being asked for additional paperwork more than once. I feel there should have been some type of check list requesting information needed. That would prevent several phone calls, emails and prolonged paperwork and time. However, everyone that we spoke with was very nice and friendly. Thank you.

I first looked Nationstar up when I heard my mortgage is being sold and there was a ton of bad reviews. But, I considered that if somebody doesn’t get approved, they’re dissatisfied. The first thing Nationstar wants to do is blow up so they got to work out the kinks. I was paying a huge amount of interest and they kept sending me stuff. I figured I have nothing to lose so I considered refinancing with them.

Just finished refinancing my house this week. Both Cameron and Jason were clear, accurate, and timely (within the half hour) getting back to me with answers or information that I needed to get this refinancing accomplished quickly. I never had to worry if the information/documents they needed were the correct ones or not. They both sent sample pictures/documents to make what I was looking for easier for me. I would HIGHLY RECOMMEND THESE GUYS TO MY FRIENDS.

Couldn't be happier with the whole process. Kudos to all.

Nationstar ended up with my mortgage and they were polite and interested in doing the business during the refinancing. The guidance I received was neutral and my monthly payment is lower. But anything after the fact, above and beyond that, they lacked and was inconvenient for them. They're just another big corporation where I'm a 16-digit number to create a business with and that’s about it. They really couldn’t give a hat.

I had a Property Loan for a number of years with NationStar. It covered an investment property that I was renting. When I decided to "restore" the property after the last renter, in order to sell it, I informed them I could no longer make the payments @ 6.125 interest rate. I requested to either make "interest only" payments until the house sold, or get the existing loan "refinanced" in order to afford the payments. THEY REFUSED on both accounts and proceeded almost immediately to foreclosure proceedings! I had to obtain a lawyer to help "stall" the process and STOP the constant badgering phone calls from coming. The lawyer cost me more monthly than the interest only payments I was willing to make. I believe that since there was a lot of "positive equity" in the property, they were hoping to foreclose before I could get the property sold... more money for them!! So much for a BIG BANK HELPING OUT THE SMALL GUY?!?

I wanted a lower interest. Nationstar had my mortgage at that point, so I figured I'd stay with them for my refinancing. I did my refi last month and it went well. I could have gotten a much lower interest rate but what they gave me was better than what I had before. They were cordial and professional.

Told one thing, they meant another.

Ryan ** and Jason ** helped me through the process. Really helpful.

Starting with Greenlight. My opinion is stoplight. Asking me to approve 3 different sets of closing documents of which only one was correct. Having to go back to the original author of the documents to find out which one was right. There are laws regarding these kinds of things and getting inaccurate documentation at closing is one of them. In my case the escrow documentation was correct. Right after closing I received a document that said my escrow account was woefully inadequate. That first half taxes had not been paid. When, in fact, they had been paid in February. My guess is that insurance may have been included in that also. Travelers has not sent me notice that they weren't paid.

I have been with Nationstar for six years, starting with a 15 year mortgage. I recently refinanced to a 10 year at an extremely low rate. The process was very easy and straight-forward. I would (and have) recommend Nationstar Mortgage for all your mortgage and refinance needs...

I am very please with my refinance. I had tried in the past was not successful. Julie ** and Shane ** made it happened. I saved money. Thanks to both of them. I'm very happy.

I had a high-interest rate with my old mortgage with Nationstar and since refinancing with them was an easy transition than going over to somebody else, I decided to do it. It was convenient and the guidance given was pretty straightforward. I stayed about five years instead of the 20-year or 15-year loan. Overall, it was a very easy experience.

Very good service. Both of the people I talked to were very helpful and informative. Quick service and they helped to search for the best possible loan for me. They gave quick response to the emails I sent and they followed up on all items to be sure that I was satisfied.

I have been a customer several years and I am happy with NationStar Mortgage.

Nationstar is by far the worst servicer liar company ever put together!!! They treat people like garbage and never, and I do mean never, give anyone a loan modification. They can't. They don't have any owner of whose behalf they are acting. They just lie, lie, lie and collect fees, fees, and more fees. They make me sick as does those phony reviews of their Outstanding customer service, **!!! It make me ill, sick to my stomach when I see the crap they post, that no one believes for one second. Google Nationstar complaints and view the real truth. Nationstar, you are not fooling anyone!!! Knock it off already.

The mortgage professional from Nationstar was really very nice. I called them on a completely different matter and asked about the rates, and the lady transferred me to somebody in the sales department. Then I switched from a variable to a fixed rate. I thought it might be a good time to get fixed rate, as opposed to worrying about whether it was going to continue to go up to the point where it would not be good for me. It was the right rate at the right time.

Greenlight did everything for me to get this loan finalized. I had a pleasant experience. This included contacting the bank who had my 2nd mortgage and lining them up to stay subordinate. Easiest transaction ever and I saved a bunch of money over the term of the note without starting over. I loved that I was able to get a 20 yr fixed and didn't have to start back over.

My mother's old loan was bought out by Nationstar. They contacted my mother since the price of her loan each month was going to go up. They wanted to see if she wanted to refinance and get out of a bad loan. Their reps explained things and was really patient. They talked with me about the refinancing and the things that I needed to do to go in and to reapply for my mother. They gave some good information that I wish my mother would have known when she got the first loan. I had talked to two different people at two different times and each one was saying how the loan she was in was just terrible. Her refinancing was a better fit for her and she was able to keep the same monthly payment. Everything seems to be on target right now.

Clay ** represented your company with a very quick, easy process that lowered my payment considerably. Would recommend him to anyone!

Pleasant seamless mortgage refinance. Both Marcus ** and Everett ** from Greenlight Loans worked to get me the best mortgage rate and made the refinance loan process extremely easy.

Nationstar took over my mortgage. I was on remodification and went with them because it was all good with Nationstar. The mortgage professional, a young lady, was very helpful and nice. I was very pleased with the guidance that I received from her. Her advice and suggestions were very professional. Since refinancing my loan, I experienced the mortgage protection which I hadn't taken advantage of yet, and my monthly payment is lower. It's standard, though, for a 30 year loan. Nationstar seem to be a very good company to deal with and I would recommend them.

Nationstar Mortgage's reps were very informative during my refinancing with them. They promised me that they’d get it done in a timely manner and they did. I just got it completed but the better benefit is giving me some more options financially. And it’ll lower my payment, allowing me either to pay it off sooner or just giving me more flexibility.

Refinance and paperless mortgage. Easiest process we've been through regarding a mortgage. We would recommend to anyone.

My old loan was transferred to Nationstar. We had an ARM, which was adjusting, but we wanted a fixed rate so we refinanced our old mortgage. The communication with the Nationstar professionals wasn't always perfect but they got the job done really quickly. They answered all my questions and their guidance was adequate. We got a fixed rate now and our current payment went down. It was a positive experience with Nationstar overall.

Very satisfied with services we received while refinancing our home. Never thought it could be so fast and stress-free! Had the pleasure of working with two great representatives, both thorough in explaining process, took us step by step, answered all our questions, and helped us achieve our outcome. Keep up the good job!!

Let me start by saying that originally Nationstar helped us modify our only home (Primary residence) October 2014 after working with our attorney and Nationstar for almost 5 years. We then got it modified like I said in 2014 and all was good! Then my father passed away on December 9, 2014 and the home was left to us. In or around May or June we were notified by a knock on the door by a company that we were in default (foreclosure) on a 2nd that was on our home through Banco Popular, which we were not aware of, due to we never received anything regarding this. I immediately contacted Banco and yes apparently they jumped in to pursue foreclosure when they were somehow notified that my father passed away. Banco then began to work with us and modified the 2nd in March 2016 with a payment set at $345 monthly (definitely doable) and an additional monies put down.

I worked with Daniel and a Michael ** for my mortgage refinance. Daniel was very patient, understanding, professional, and helpful in every step of the process. He was great to work with, and if I come across anyone wanting to refinance their home mortgage, too, I'll be sure to refer them to Daniel. Thank you all for working with me on this. It will really help us manage much better. Thanks again.

Nationstar Mortgage called me saying they can adjust my agreement and they can save me more on my payment each month. At first they want to know if I could pay the mortgage for the next three years. They will adjust it and will make payments lower and will give a new contract. The nice thing about Nationstar is they lock the rate of payment each month and they also lock-in the percentage. It was lower than the one that was. It was an excellent experience with them, I'm really happy with it. I got a good home, I’m happy where I live and they secured my house. Nationstar was probably the best thing that happened to me and they have been very, very helpful in my retirement. I would recommend them to anybody.

Working with Max **, mortgage professional, and Nikki **, closing coordinator, was an exceptionally experience. They kept me on track throughout the refinance process. They not only answered my questions but when I was still confused they took their time to fully explain anything that I still was confused about. Absolutely love digital docs and being able to consent and sign docs from home, at night. Five stars for service.

Nationstar Mortgage's reps were fantastic. They are composed of nice people and the guidance I received regarding my refinancing option was perfect. Payment for my loan was lowered. The whole experience was very quick and painless.

We were so pleased with the two people we communicated with. Jordan was professional, and very thorough. Kelly kept us informed with the process, frequent email explanations. She made us feel like we were important customers and she was a joy to work with.

I absolutely positively could not be happier with how smooth this transaction was. I'm a very happy customer.

Nationstar Mortgage's rep walked me through all the steps of the refinance process and made it clear on how to do it. They were able to lower my mortgage payment by a hundred dollars a month. They did a great job.

Nationstar took over my loan and gave me a better rate so I refinanced with them. I had an adjustable loan so I got a fixed rate. My mortgage professional was absolutely great. I had my mortgage for 27 years and my experience with Nationstar went easier than any deal I've ever done. I now have a lower rate and payment. Refinancing with them was exceptionally good. I was shocked how smooth it went and how good a job they did.

I called about refinancing my old mortgage. Nationstar got all my paperwork and everything went real smooth. It was convenient. Their reps have been terrific, professional and seemed to know all the answers. My monthly payment now is about $60 lower. Nationstar is the best mortgage company ever.

We had a 30-year adjustable ARM. We were worried about the interest rates starting to rise up. We had a very good rate so we decided to see if we could refinance it to a 15-year fixed interest. We had real good luck with Nationstar when our mortgage got sold to them. I decided to call the number and see what the offer would be. It was well within what we wanted to pay so we stayed with them. The people were very personable, informative and helpful. Any time we called them, they were available to answer all questions. They gave us very good guidance and told us everything from start to finish. A lot of the paperwork was handled over the internet. A lot of the fees were waived and they set up the closing to fit our schedule. Everything went very well and quickly, like two and a half weeks.

A few months ago Nationstar offered us a better interest rate, so we refinanced with them. The mortgage professionals did fine. There's a little bit of issue when you call customer service and you have to request to talk to somebody that speaks clear English. The other issue I'm having, and I just emailed somebody about it, is that we set up our house payments so we don't have to worry about it. We signed at the 29th of February and the traveling notary said they're not gonna take a March payment because it'd be too likely to get applied to the wrong account.

We already were Nationstar customers and refinancing seemed easiest to go through them. Their staff was very nice, professional and efficient. They were very responsive and easy to deal with. The process went through very quickly and easily. They lowered my monthly payments.

I felt like at the first I was pushed to complete the process. I really felt the need to consider the offer longer. The person who called give us very little time. Ever since then I have thought the whole thing through and wondered if we made a mistake. Mostly everything else went just fine and worked out just fine.

I had a mortgage that was sold to Nationstar and when I refinanced it with them, the reps I've talked to were wonderful and excellent. They were knowledgeable and they could answer my questions easily. They made my life easy and now, my payment is $200 less.

We talked to an Nationstar representative that helped us set up payments because we had fallen behind in our payments. I lost my job and unfortunately one of our siblings has passed on, so therefore we had to contribute to funeral expenses in order to help bury him. Although I lost my job we were still able to afford our mortgage payment. What put us behind was helping out with the funeral. We were three payments down and tried to set up payments online that prompted us to call Nationstar. We called Nationstar and talked to a representative whom set three payments up to be deducted from our bank account every time my husband got paid. One of those payments had to be paid that same day and we was ok with that.

I had a very positive experience with Nationstar in the refinance of my mortgage. Bryan ** was exceptionally helpful and extremely professional and was able to answer every question that came up for me. I can't say enough about how I was treated. Very happy with their service.

I wish we have better deal. The interest could have been lower and the processing fee 0 like other banks. My son's refi their properties and Bank of America did not charge for processing fees. We have been customers of Nationstar for a long time. We deserve better. Not happy at all.

I am very satisfied with all the help I get when I call the bank on the phone or when I ask for help online. I definitely recommend Nationstar Mortgage to a friend.

There were a couple of things that were confusing at one point but everything got worked out when we refinanced our mortgage with Nationstar. Their rep came right to our primary house and did all the paperwork, the actual signing was done right at the kitchen table. That was convenient for us and everything was just dandy. We were able to take some years off of our payments, so we've been saving some money. There was one little issue, which was just a typo and they got it handled so the experience was great.

After becoming disabled, I called to file for a 2 month forbearance so my disability check would post before my mortgage. This happened while on the Equity Accelerator program. For the past 6 years I have been on time. Not only is this in itself an embarrassment, but so is the fact when I called and spoke to Chris, he stated Nationstar does not have a Forbearance program. It is one go the options on the website.

I recently refinanced my mortgage with Nationstar Mortgage LLC/Greenlight Loans. Kyle ** was wonderful at working with me to find the best refinance option for my family at the current time. He really took the time to answer all of my questions and stayed in touch with me throughout the entire process. I also worked with LaRhonda ** to process the closing of the loan and she was very helpful and responsive.

I had a mortgage with Nationstar, and there are two reasons why I refinanced my mortgage with them. One of the reasons was that my interest rate back in 2003 when I financed, the rate was a little higher. Plus, I received a lot of communication from them that there’s a good chance to refinance at this time. So I decided to go ahead and go with that. Their reps overall were good. They definitely lowered my interest rate and I also dropped it down to 15 years instead of 30 years. So in the long run, I’m going to save some money there. It was a pretty smooth and easy transition since I already had an account with them.

I am attempting to deal with my parents estate with a reverse mortgage. The mortgage is being serviced through Nationstar after my parents passing. On this end of Nationstar's process they are absolutely horrendous. There are not enough people to process documents, whether this is on purpose or not, and I submitted documentation for several months, in the form of 3 faxes (with proof of sent), 2 certified letters (with a signature received) and 5 emails (with a sent confirmation) to have them tell me that they did not receive it. They finally confirmed receipt when I repeatedly sent it to the rep while she was on the phone with me. She said that the process would take 5 days, it took 2 weeks, as I repeatedly emailed and called. The documents were denied, and this is a will and trust that the state of Florida accepted, that qualified for a homestead, that the DMV accepted and every other financial institution that I took it to.

I would highly recommend against using Nationstar after the experience we have had and I wish I was able to voluntarily move our loan to someone else. We had hail damage and filed a claim with our homeowners insurance, which went smoothly, and we then filed the necessary documents with Nationstar, the servicer of our loan. We provided all documents requested, and about 6-7 months ago sent the final check to them for counter-signature. The work had been done and the contractor was awaiting payment. We kept calling to follow up and many times we're told everything was there, the check would be going out. But when we wouldn't receive it we'd have to call back, which always took 10-15 minutes to get a person, and suddenly they'd need yet another document, one that we'd either sent or that wasn't on the list of documents they needed, or perhaps one we'd discussed and been told was just fine in an earlier call.