Mr. Cooper Reviews

I thought my loan % could have been lower as I was considering a competitor of yours who offered 3.75%. I really did like the David ** and the way he pushed things thru. I was disappointed in the % of the loan. Is there any way of revisiting and possibly lowering the %? Thanks.

Excellent refinance experience.

My payment was high and I was looking to reduce my payment. I got with Nationstar and they have been good. They were able to lower my monthly payment. I don’t have any complaints.

My experience with Nationstar was efficient. They did professional handling of financial matter with great assistance and they catered to my needs especially in timing. It was very quick being the type of refi that was. The people involved answered my questions. I not only got lower interest rate, but also lower monthly payments. It was also great to be able to do almost every bit of it online or digitally. They are more convenient. I always hear the closing was in a person, but that was good too because the closing attorney came right through my office. I didn’t have to take time off from work.

Refinancing with Greenlight loans is fast, and smooth transitions. We would like to recommend them with friends and family.

I have never experienced such incompetence in refinancing a loan. Each time it was blamed as someone else's fault. The closer blamed the mortgage company. The mortgage company blamed the title company. If it wasn't Simonton, or Michael, or Vantage or Tanisha, someone else was at fault.

Couldn't have been happier with my agents' patience of me and my financial situation. They both were knowledgeable, professional but more than this, they have a heart. They understood my position and did all they could in their power to work with me and secured me a great rate and peace of mind, uncompromised for the next 15 yrs.! Thank you! This was my second refinance with Greenlight and both experiences were wonderful and right on with NO surprises!!

The Nationstar's professionals and the guidance I got from them were great. They were able to lower my interest rate. I've been with them for a while now.

The team that handled my application / Closing process was excellent +. They listened, allowed me to ask questions, allowed me to seek understanding at my level. The guys called me back & replied to my E-Mails in a timely manner. The estimates & date projections were very accurate. And when I was perhaps being redundant or overly concerned they clarified, broke down the explanation to a point that was very clear & not ambiguous. Great job guys. Pass my Thanks, again, on to them.

We got a loan modification and it was stepping up every year so we wanted to be into a fixed situation. We were able to shorten the term of our loan and the process was very smooth. Nationstar made it very professional and it was a good experience. Although we haven’t done our first payment yet which is not until April 1st, we were happy with how quickly everything went through. We’re very impressed with Nationstar.

I found the people conducted themselves in a very professional manner. They explained everything in detail and were very polite. The woman who came to do the closing was very professional. She explained everything in detail.

I really had pretty good experience working together with Nationstar Mortgage staff. I am so happy that I took that decision to refinance my house with them. I will try to do my best to try to pay my house mortgage debt as fast as I can. Thank you much Nationstar.

My overall experience with Nationstar was very professional and well done. The young lady that took care of all the details was outstanding.

We had gotten an email and a letter from Nationstar saying we were qualified to refinance with them. We wanted to do our mortgage on a fixed rate and we were ready to do this because we knew that it was going to go up this year. It was fantastic dealing with their reps during our refinancing. They were great. It was a smooth sail transaction and I have no complaints at all. They were able to do the fixed rate income without having to go up, and the refi lowered our payments by about $100 less.

I am totally dissatisfied with my refinance as they did not put both my loans into one. In addition I am having issues with Nationstar sending letters that I do not have adequate insurance. Please note as soon as possible I am looking to go with another finance company to take care of me with exceptional service.

Nationstar Mortgage gave excellent service. They were very professional in discussing my refinancing options and they were able to lower my monthly payments. I'd recommend it to my other colleagues if they are looking to refinance.

Daymond ** and Cindi ** from start to finish handle my refinance with professionalism. I must say that I have never had any transaction to go so smoothly as this refinance went. I wish I had done this sooner, but I read the reviews and it caused me to shy away. But my experience is that every experience is not a bad experience! Thank you and you guys make a great team.

Market conditions and terms of an existing second mortgage caused us to refinance. The process was lengthy but the assistance we received from Ivan **, Valencia **, and the underwriter they worked with made the process understandable, tolerable and pleasant. I make a living helping companies set up management and customer care systems, and my experience with Nationstar and Greenlight was top notch! I highly recommend the organization.

We refinanced our mortgage with Nationstar due to the lower rate. The best thing about this is that we saved a little money on the monthly payments. My wife did it all the on the computer and was highly satisfied with the people at Nationstar.

Thanks to Nikki ** and Larry ** of Greenlight Loans. I had a great experience with my VA mortgage refinance. I would recommend to everyone. Fast and professional.

Nationstar offered a lower interest rate. They worked with me very well and I was very comfortable with them. They explained everything to me and answered any questions I had. It had been a very flowing and easy process. I would recommend Nationstar to anyone.

We just finished a refinance through our current lender Nationstar dba Greenlight Loans and our experience was excellent. The process went quickly and smoothly. Yes, there were a lot of hoops to go through, but it is to be expected in today's market situation. A lot of paperwork, was required and many signatures needed. But every request was clear regarding why and when said request would be needed by to keep things humming along. From start to finish the process went smoothly and quicker than we expected, 1 month exactly from initial contact to the close of the loan. Our mortgage professional, Justin ** and Closing Coordinator Nikki ** were both great! They were both highly responsive, had excellent follow-up and were always very courteous and professional. Our experience was a very positive and we wouldn't hesitate to work this awesome team again.

I did a refinance of my home mortgage. They were quick and very receptive to my requests, and even got me a better rate after I found a cheaper rate elsewhere. They were very easy to work with and I am very happy that I chose them.

We refinanced the house because we wanted to lower the years. All the persons we talked to at Nationstar were very nice and explained everything to us. They went step-by-step and it was a very good experience talking to these people because they knew what they were doing.

Both Randy ** and Jason ** were great throughout the process, always answered all of our questions and explained everything thoroughly. We were very happy with our experience.

Our rate was really high and Nationstar was able to lower it down for me. Their refi process was pretty quick and easy from start to end. They didn't require a lot of documentation which made the process efficient. It was painless. Their rep was also knowledgeable and very quick to follow up. It was a good experience overall.

I did a modification and was supposed to be eligible for $1,000 due on my principal every year and I wasn't getting it. So when I called Nationstar, they tried to tell me that they didn't know anything about it, but I could refinance my loan. I figured I would take the $1,000 one way or another. The person that I dealt with, Kelly, was very good. She was very helpful in everything and she was prompt. First, my payment went down and then, they did some kind of escrow assessment and took the payment right back up to where it was. I was furious because I thought I did all this for nothing. And then I worked with Kelly again and she said it was a glitch in the system, and got it back down to the second loan amount. So I got my loan reduced and my payment eventually went down.

My original mortgage was with Bank of America and they sold it to Nationstar and I've been with them ever since. I refinanced my old mortgage and it went a lot smoother than I expected. It was quick and efficient and I was surprised at how well it went. The person that I discussed it with initially was very knowledgeable and polite and I felt comfortable going forward after we had our discussion. I would highly recommend them.

Nationstar and Green Light were both quick and efficient and kept me in the loop. I was pleasantly surprised with how easy and quick my loan went.

I got a brochure of Nationstar in the mail about reducing my interest rate and I called. I was really pleased with the representative. He was really nice. He guided me through everything and connected me up with another person who was a processor, and she was great. Everything went so smooth. Every question was answered before I even had a chance to ask it. I also like the process of electronically signing things, and it was simple to follow the directions. It was one of the greatest experiences I've ever had in a finance company. I loved it.

I’ve had Nationstar for quite a while. Their guidance during my refinance was very helpful. I shaved five years off the life of the loan and had lower interest rate. It was a very painless and beneficial procedure.

Everything was wonderful. Everyone was great and very knowledgeable and if there was any question they answered.

Nationstar Mortgage did a very good job and they were very prompt in doing our refi. I've been with them for about seven years and since I was trying to get the payment down lower, I inquired about refinancing. The professionals who helped during my refinancing were very good. They're knowledgeable, courteous, and did an awesome job. They gave very good guidance when discussing our refinancing options, and now I have a lower monthly payment and I'm paying less interest which helps hell of a lot.

I wanted to get a refinance with lower interest rate for a 15-year mortgage. I had 20 or 21 years left. The guidance I received from the Nationstar reps when discussing my options were good. I got a lower rate and it was a good experience.

Fast and easy. Good customer service and I was kept updated throughout the process.

My only problem with Nationstar Mortgage was they have different divisions and after I'd refinance my loan, they were still calling me to refinance my loan. It's never ending and they did it for three months and I kept telling them that I've already done it and I'm not interested. Then they go into their spiel again and they won't listen to me. They have to treat people like they're people instead of just a job that they have to do.

The people at Nationstar were very prompt, honest, kind and very easy to work with. I didn't have any problem with them at all.

Daniel and Rosemary for a stress-free and wonderful experience!

What an extremely easy refi Harp process! Awesome representatives that are always available to help with any questions. Complete satisfaction with this process! Thank you Jae ** and Lisa **!

I just wanted to share my appreciation for all the help I got from Valencia **. She was very professional and very helpful. I would hope to have her help me again in the future.

I refinanced my mortgage with Nationstar Mortgage and since refinancing my loan with them, I have lower mortgage payment. It was a great experience.

Nationstar mortgage is absolutely horrible and has basically ruined my life. I had a adjustable rate mortgage that adjusted without my knowledge. So I continued to pay the amount I had been paying for several years. Once I found out I was paying the wrong amount I immediately contacted Nationstar and brought my account current. But instead of the customer service lady helping me, she just laughed and stated she hopes my home foreclosed. Since then Nationstar has absolutely ruined my credit, and even when the problem was rectified by another customer service agent, they refused to remove the negative from my credit report. The negative credit scores from Nationstar negatively affected me from getting a job with a Gov't agency.

We had a 30-year mortgage but in the first 10 years we were only paying interest and then it kicked into the larger payment recently. Then I got a thing in the mail that said that we could refinance it for 20 years so we wouldn't be extending the mortgage any more than we would. It still would end at the same time and the money that we would pay every month would be less. I figured to might as well check it out. So it happened and I'm very pleased that we were able to do that.

Our refinancing with Nationstar was a smooth experience. They worked with our schedule. They also did a good job and definitely lowered interest rates.

Our refinance process with Nationstar was quick and efficient. The representatives that we worked with were helpful and available for assistance to answer any questions that we had. I am pleased on how quickly our refinance loan closed.

Nationstar called continuously and bothered me. I told them on numerous occasions that if they did not stop calling me, I would file harassment charges. My husband had passed away, and the loan was not in my name, but they called me constantly, even though I was not an account holder. I told them to stop harassing me. The only way I got them to stop was when I paid the loan off. They would not ever disclose account information, just call to harass me. I told them I would rather pay off the small home loan than have to get harassing daily calls. They have HORRIBLE customer service. And no, like stated, the harassment only ended because I paid off the loan.

I wanted to get a lower payment and I was able to do so with Nationstar. They were really helpful, and the process was smooth and straightforward. Moreover, the gentleman that I worked with told me my different options and communicated with me right away. The whole experience was great.

I just dont understand as to why I have been getting the runaround for several months. Each time I spoke to another customer service representative I would get a different story. I've left several voicemails and an e-mail for my dedicated specialist however I would never receive a return phone call and/or e-mail. This situation is going on too long. Where is the customer service representatives and why dont they ever return your phone calls? Where are your standards, policies and procedures to rectify situations such as mine?

I've been with Nationstar since 2008. Their professionals were consistent which was nice. They constantly communicated with me and explained to me what was going on. They also provided me with excellent guidance. My interest rates were high but they helped in reducing it.

I had the pleasure of working with Daniel ** as the loan officer on a mortgage refinance and Olivia ** as the loan coordinator. They were both very pleasant to work with and very patient with me. I had a lot of questions throughout the process. They got me set up with a great loan and a fabulous interest rate. I would recommend Nationstar Mortgage to anyone.

Excellent customer service. Thanks to everyone who helped us refinance. Everything went smooth. I would recommend Nationstar to anyone.

I was a bit unhappy with Nationstar Mortgage. The people are nice but the second person I had was incompetent and wasn’t very knowledgeable, and by the time I was done, I had a mere $78,000 loan that ended up having closing costs that went over the legal limits, so they had to back them off, which is ridiculous on a loan of such amount. Because it was over the legal limit they were supposed to give me $500 back, however, when I finally closed and signed papers, it ended up being right at the legal limit and I only got $101 back. I was not pleased that they wouldn’t negotiate because I had such a small loan and good credit, that I settled for a 4% interest rate when, at the time, it was down to 3.75% throughout the country.

My Account Reps, Daniel ** and Nick ** were both very helpful and prompt. I would certainly recommend them and Nationstar Mortgage to anyone interested in purchasing or refinancing. Very easy experience all the way around.

If I had to do it again I would use your people. Thank you.

Nationstar bought the mortgage that I had on my property and I refinanced with them. The refinancing went along smoothly and they handled it professionally. I was approved in no time at all. It worked out fine for me and they did a fantastic job.

The process of refinancing with Nationstar was smooth and the agents I worked with were pleasant and kept me appraised of what was happening in the application process every step of the way. I like the ability to upload documents to a secure site instead of having to fax or email.

My mortgage was transferred to Nationstar from a different company, and then Nationstar kept contacting us to refinance. Their reps were informative and professional. We went from an interest-only loan to fixed, and we know that it's not going to go up in a year or whenever it was set to expire, so I have peace of mind.

A California Earthquake Authority policy is preferred as they have adequate coverage at an affordable rate.

We inquired about refinancing with Nationstar since our mortgage payments were too high. They were professionals and we received thorough guidance. We now have lower monthly payments and we’re able to skip a payment.

My mortgage was late 27 days and I explained to 3 representatives I would pay it in 4 days. I called when I promised I would and the representatives went through the process of taking all my information over the phone, said he processed the payment, gave me a confirmation number. Told me I would get a payment confirmation email. What I got was a "Loan Modification Status Update" email and the payment was never taken out nor did I ever get a payment confirmation email. I have yet to speak to a live person. I have never been late and don't need a loan modification. I did not apply for one. I don't trust NationStar. When my loan was transferred to them my escrow become short by $900 and that was never recovered - now this.

My wife and I are very pleased with the time it took and for all the help of everyone. Thank you.

John ** and Jack ** were wonderful throughout the entire process, which was very quick and easy. Communication was effective and timely. The ability to e-sign documents was great. We also appreciated the notary coming to the house, it was such a convenience. Thanks for everything gentlemen!!

The first two times I talked to Nationstar's staff were useless. The lady was trying to dictate to me what I can and can't do. She dropped the rate from five and a half to five percent which is a joke with the rates now. I wasn't too happy. I did mortgages for about six months helping out a buddy a few years back. I don't know what to do. Their program helps people out but it was a little frustrating. I got $50,000 equity in the house and I've been here 20 years. I never missed a payment so I don't know why there was an issue in the first place.

They paid my taxes so late that it screwed up my income tax. They took money from me to adjust my payment back to the same amount before the taxes went up and never adjusted! They are liars and cheats and I'm so scared. They need to be exposed.

We've had our mortgage through Nationstar for years and did a refinance through them because of their lower interest rate. Their reps were pleasant when explaining our options and the refinance has been a very easy process. Everything went well and Nationstar indeed lowered the interest rates on our loan refi.

All people involved helped me in a very timely manner. They were very informative and answered all my questions. I've been satisfied with all of Nationstar Mortgage services for the time they have been servicing my mortgage loan. I would recommend their services to others.

Personnel are very professional in handling business with clients. They attend to clients immediately. They are very accommodating and deal with clients with patience and respect.

The electronic sign-up e-mail would not stop coming, always the same request. Even after the loan was funded, they kept coming. Also the first loan we did, we had the same handler from start to finish. This time we dealt with a couple people. It was a little confusing.

Okay service. A few people were hard to understand on the phone.

Was very up happy with the collection department calling me and harassing me about payment on my old loan while was closing on the new loan even before the payment on the old loan was due. This had happened several times in the past. Even though I was never late on a payment on the old loan. I've had them call me before even when the check had already cleared my bank.

Our mortgage had changed from an interest-only loan to a fully-amortized one and our payment jumped up like $600 a month so we wanted to refinance. We did it with Nationstar and it was one of the best experiences we ever had. Our payment was cut in half so we’re saving a couple of hundred bucks a month. It’s still higher than what we used to pay, but it’s better than what we would have had to spend with a new mortgage. I’m currently in between jobs and my wife is just working so there is a program that we fit into -- a HARP loan. We still got a real low-interest rate and it was amazing. The Nationstar reps we dealt with worked real good and we didn’t have to give too much documentation. We just text it over and email it and before we know it, we had our closing agent at our house closing. It was a great and very smooth experience.

We refinanced our home loan to a 15 year mortgage. Nationstar was a gem to work with. They answered all of our questions and everything was very professional and went really quickly. We are recommending Nationstar to our friends and family for help with home loans!

No hassle & stress-free experience. Special thanks to Jay ** and Justin **. You guys are the best!

Although our process lingered from Nov. 2015 thru Feb. 2016, our experience with your employees was wonderful! Jack ** was prompt in everything he did including following up with every change that was needed. I would also like to mention Demar as he spent a great deal of energy working with me on this loan and offering guidance which was greatly appreciated! Thank you!

The team that work on my refinance was arson, fast and did it in a timeless matter. I really appreciate all of you. Greenlight is the best.

I was one of the unfortunate souls that got sold out to Nationstar from Bank of America and it has been torture ever since. They will call me BEFORE my due date to verify that I am going to make my payment just like the collection agency they are even though I have NEVER missed a payment and I have excellent credit. It is a constant battle with them to get my escrow account in balance. If it wouldn't cost me so much to refinance, I would do it in a heartbeat!

My loan was transferred to Nationstar, and I refinanced with them. I had excellent interactions with their professionals and thorough discussion on my refinancing options. Now, I have a lower rate and lower term. My experience was very good and very professional, and I was very happy.

I have asked several times for some paperwork showing my loan payoff after refinancing my home, I've been told they were mailed several times but have yet to receiving anything!

The experience was helpful and done in a timely manner. The people that worked with me the process comfort and worthwhile. I would recommend it to a friend or some friends. The process will help me a lot in the future as it will keep my mortgage from rising in the future.

I’ve had a mortgage with Nationstar for six years, then I refinanced with them because of the HARP program. Their guys were good, very professional and courteous. Now, I got lower payments.

I recently refinanced my home mortgage through Nationstar. It was quick and effortless. The agents were extremely professional. A great experience.

Nationstar Mortgage was top notch and I appreciate them. They said I was eligible for a refinance and they have cheaper answers, so why not give it a shot? I had to have no appraisal and no money down. They got me approved and my monthly payment went from 8% to 4.1%.

Recently did a refinance, on a property investment when other banks refused me, by Jesus and Arturo and they succeeded and I am 100% satisfied. Thanks.

Nationstar held our mortgage and sent us documentation. Their mortgage professionals were very good, knowledgeable and efficient. They gave me good guidance when they discussed my refinancing options and answered all my questions. I now have a lower interest rate.

I qualified for a HARP, and it was a simple process because it was in full documentation loan so I decided to move forward before the interest rates go up. I had two loans that I refinanced with HARP through Nationstar. There were two individuals that I had the initial contact with. They were thorough and effective in their jobs. The process got delayed for a bit because there was one lady who went on vacation. I locked a loan for 30 years versus being subject to go up based on the current market.

I would like to thank Adrian ** the loan officer and Lisa ** Closing Coordinator for such a great job in helping me refinance my home mortgage loan. They went above and beyond. I was contacted nearly daily to let me know what they needed from me to help this process go smoothly.

Daniel ** & Michael ** were the best helping me refinance my home with the HARP program. They made it so easy. They were always available & called me when it was convenient for me! They should be commended for their outstanding service!

Nationstar has done a fine job in the remortgaging of my home. The employees I dealt with made the process completely stress-free. They were very patient and well-informed which helped greatly. The employees I dealt with were Juergen ** and Cynthia **, both who were attentive and thorough. Thank you to both of them!

My old mortgage was at 7.25% so I looked into refinancing it. Nationstar explained everything very well. They were clear and answered all my questions. Both of the reps that I spoke with were really personable. The first rep was very helpful in explaining all of the different refinancing options that I had available. Since then, everything has been easy to manage. I can go online and I set up auto-debit so everything was great. It has been a quick, easy, and very pleasant experience.

From the beginning, when I first contacted someone at Nationstar to completion of the final signing of all paperwork the elapsed time was a little over 28 days. I was very satisfied with all aspects of the process.

My Mortgage was transferred to Nationstar from Flagstar a number of years ago. We bought our home in 2006 and three weeks after closing, I was deployed to Iraq. My wife (now ex-wife) was evidently missing payments for many of the fifteen months I was gone. Upon my return, I eventually found out about the missed payments and worked very hard to get caught back up. Two years later, I was deployed again. Unfortunately, the same pattern persisted during this deployment by my ex-wife. I once again tried to work with Nationstar to get back on track while simultaneously initiated separation and divorce proceedings due to her neglect.

My loan was transferred to Nationstar. I got a call from them on the phone and I inquired about refinancing my loan. Their mortgage professionals and the guidance I got were excellent. I had lower interest rates and smaller payments since refinancing with Nationstar. The process was super fast and super easy. They always call me back, are super knowledgeable and easy to get a hold off- all the things that I wish for when I'm doing something over the phone.

Nationstar was part of my bank at the beginning and so I refinanced through them. The reps had it easily done and they pretty much explained everything that was available then we pursued going after those options. I dealt with a couple of people there and I felt very comfortable with both of them. I've got lower interest rate since refinancing through Nationstar and I'd recommend them.

I've been with Nationstar for 6 years. I refinanced with them and it was simple. They're great. I've never had any problem out of them. Everything was done over the phone and through the internet for the paperwork being emailed. Their reps gave their desk numbers so that I could call them directly for questions and they were able to answer everything I asked. I would recommend Nationstar to anybody.

Nationstar is a mortgage servicing company, and they don't always do what you expect. Example, they would not report my mortgage to credit bureaus. They said they didn't have to, and they weren't going to, even though it precluded me from refinancing my mortgage. They are just a little bit weird about normal things!

Very friendly, respectful, and professional. Knew their jobs. Very timely process. Made very easy for me.

My loan originator Rita ** was excellent!!! Without him I would probably have gone elsewhere. Even after he turned it over to a "closer," I still had contact with him to handle some issues.

From start to finish the process was painless. Great job by all involved.

The reps from Nationstar were professional and answered all my questions. They gave me a lot of choices. I explained to them my situation and they seemed concerned about which choice was best for my situation. I was able to lower my monthly payments and refinance to a 20 year loan instead of a 30 year loan at a lower percent rate, so that was great.

Very happy and satisfied with the great customer service that was provided. Michael ** helped me a lot.

I found both Wendy ** and Alex ** to be very professional and helpful throughout the process. Things went smoothly and happened exactly as they said. They are to be commended for a job well done.

My call was answered quickly and I had no problems.

Nationstar had made some kind of error on my escrow. They refunded the year before quite a bit of money which they shouldn't have in retrospect, so I was behind on my escrow which would have made payments this year about $150 or $110 more. So they suggested refinance. At first, I was real hesitant about a refinance because ever since 2008, to get a refinance is almost impossible and they make you go through hoops. Over the years I haven't bothered anymore and so when they mentioned it I was like, "Yeah, right. What do you need, how much will you need?” It was all completed in three weeks without any hassles which shocked the heck out of me. So far so good. Their customer service reps are very nice and they call me back or email me within a 24 hour period. The reviews are terrible but I personally have not had any problem.

The whole experience was relatively easy and convenient. Both the representative and loan processor were friendly, responsive, and professional. Being able to close the loan at home, and with accommodations for our packed schedules was another valuable service.

Extremely attentive to our needs and it turned out to be the easiest refinancing I've ever had to go through.

I highly recommend Nationstar. They were my original mortgage broker and when I inquired about refinancing they made the experience very easy. No hang ups or problems.

I was help by Mike ** and Kimberly ** to refinance my loan. Both of them were very helpful and professional.

I was a GMHC and GM subscriber and these people sell their mortgages around so I ended up with Nationstar Mortgage. So far, my most recent refinance was good. There were some confusion on how to change the deduction from my credit union. I tried to set that up and they gave me someone who I had trouble understanding. Turned out I was on the phone 55 minutes with this individual just to drop one payment and change the other payment by $20. Being a retired engineer I thought that was absurd. I'm sure after refinancing my loan things will be better. It's a lower interest rate and my payment's gonna be $325 lower. I've already told a few friends that are considering the HARP program to get theirs done because it's gonna go away. But I'm not telling them who to choose as a mortgage payment company. So far, I'm happy with Nationstar.

Fast, easy and so very courteous. The staff was great and the process was so organized. The whole process took less than five weeks. I would recommend Nationstar to everyone.

Absolutely the worst company I have ever had to work with. Customer service is awful/non existent. My escrow account appears to have been double charged for MIP for the past 2 years. No full accounting of how my escrow account was used. My escrow refund was incorrect/short about $500.

It was slow at the beginning probably due to the holidays. Interesting closing having docs signed in two different states with a property on a 3rd state. Overall considering the difficulties to set up all, I was happy with outcome.

We did four refinances all at one time. Two were with Nationstar, one was with Ditech and one was with Citibank. Of the three lenders, Nationstar was by far the best. It's been over two months and I'm still trying to close the one with Citibank. Nationstar is great. The professionals that we worked with were right on target and did a great job. They've been responsive, professional and everything was done quickly. We closed on January 19th which was three weeks from the time we applied.

I had a very good experience. The loan officers were very nice and professional.

Both Jay ** and Dede ** were extremely helpful to us during our refinancing experience. They made the filling out of the paperwork as easy as they could. The young lady lawyer, Sarah **, who came to our home to do the final paperwork and our signing, was polite and efficient.

The people that I dealt with were very professional and seemed genuinely interested in my questions and helped me to understand the process. Great Job Guys.

I was concerned that the HARP was going to run out so I called Nationstar. They had called me several times before asking about refinancing. The process was pretty simple that I did everything on my phone. The guidance they provided me when options were discussed was simple and easy. With the new refi plan, I did not have to make a payment this last month and next month my payment will be about $150 less. I've never had problems with Nationstar unlike the other bank I had which was horrible.

I was amazed at how easy it was to refinance. I thought it would be harder than what it was. The team of people that helped us thru this experience were knowledgeable and very helpful as well as friendly.

I contacted Nationstar about refinancing. I already knew my rate was too high and it's just time. They were all wonderful, put their time to answer my questions and it was a good experience. I had some anxiety about doing it but they helped alleviate it. It's nice being able to skip on loans and planning on having lower payments is helpful.

I was looking over what the current rates were and figured it was time to see what my options were in refinancing and if it was favorable I just had to deal with it. Nationstar's reps were very good, professional, communicative and helpful. My options were a little bit better than what I expected it to be and the process was very smooth and easy. It was very well-explained and clearly laid out before me, so well that it just made the process very streamlined.

They good but you have to be involved every step.

We already had a mortgage with Nationstar and just refinanced it. We were looking for a lower interest rate and less years and really liked working with the reps. Everything was done from my home. It was very, very convenient. The lady was very helpful and informed us on what we had to do so everything went smooth for us. We also appreciate that the lady came to our home to sign the papers so we didn't have to go anywhere.

Both Lisa ** and Kyle were great. Excellent service.

Representatives were courteous, knowledgeable and timely in responses.

I was billed twice and tried to get one of my payments refunded back to me but at first they told me it would take 7 to 10 days. Then I called back and they told me it would take 20 days to get my refund and told me that the two payments were processed.

Our loan got switched over to Nationstar then they reached out to us for the refinancing. It's been an awesome experience so far. They were very detailed and every time we had questions or concerns, we always had someone available to help us.

My mortgage was sold to Nationstar. They told me to take advantage of the refinancing option, that I qualify to reduce my mortgage payment and the process involved less paperwork because they already got mine, which made it easy and fast.

Our refinance experience with Daniel ** was excellent from the beginning to the closing. Daniel kept us informed and helped us with everything that was required of us. We would highly recommend Nationstar to our friends and family.

Nationstar was excellent. They knew what they were doing and were really helpful. All my questions about the refinancing process were answered and everything was explained to me. I didn't get the feeling that I was getting a runaround or lied to.

Representative help was great and gave good advice.

Try to access my account on line. So far I have been on hold for 40 min just waiting for someone to pick up. I believe they are doing this on purpose. I have emailed time and time again trying to get this problem resolved. No help from anyone.

Nationstar Mortgage is beautiful. We have the mortgage with them before and I want to file for bankruptcy because I got sick. And then after we got out of bankruptcy, I asked them if they remortgage and they told me "yes." They were all very nice and pleasant, and they never hesitate if I asked them any questions. We're very satisfied. I think they were pretty good with the guidance because they give us better rates than another company did. I'm positive we could stay with them. We have already seven years with them before that. The experience is good because I want to lower my mortgage, lower the rate and then go into a 15-year term. I recommend them to anybody.

Refinancing with Nationstar went smoothly. Their representatives were very thorough and it was a very good experience.

Too many different people to deal with. I felt like I didn't always get straight answers until I pressed issue.

The experience was first class. The initial processor was thorough and efficient. The follow up processor was patient through a rescheduling on our part, and finally the home notary was a great convenience. It couldn't have gone better. Good job!

Having to refinance a loan can lower the rate with less money to pay. With Nationstar, everything seemed to work fine.Their mortgage professionals kept me informed on what was going on.

Process went smoothly. Very Professional.

I was very happy with the entire experience.

Closed out of state! Arrived in Texas and an hour later representation from Nationstar arrived. We closed smoothly and let me not forget, it was Saturday! I thought they went out and beyond, thanking all involved with closing.

Nationstar was my mortgage company previously and I refinanced with them. I wanted to reduce my interest rate a little bit and shorten the payment term in order to make it a more manageable loan. The process was quick and easy with their reps. I called and talked to Victoria and she set me up with all my applications. These then went to another lady who finalized them.

They did a great job in a timely manner, explained everything very well and I was able to both lower my payments, decrease the term by 15 years and cut my interest rate about in half. Can't ask for better than that.

I've had a mortgage with Nationstar for years. I needed to cut finances so I inquired about refinancing. They told me how much more and what the payments would be and that’s what I needed. Since refinancing, I've had lower payment. They are friendly and helpful and what we need in this day and age.

We were with Bank of America and when they sold the house to Nationstar we continued with them. The interest was high with our old mortgage and they always send us mail that we should refinance so we did. The reps were nice, experienced and helped us a lot. They informed us really well, so it was easy. They also emailed and called us when needed.

I'm refinancing my mortgage through Nationstar because my payment was going up due to escrow issues. The Nationstar rep was great, very straightforward, concise, and personable. I knew what I wanted so the rep didn't really have to do a lot of guidance.

If I could give Nationstar the largest NEGATIVE number in the universe, I would. Do NOT trust them!! I went to them for help, as we rented our home in 2014 because we had a death in the family, and I went to live (temporarily) closer to my mom, to help out. We ended up getting a tenant in the house – who turned out to be a "professional squatter". We had to evict her in superior court. This took 10 months of the year! All the while, I turned to Nationstar for help. Yeah, they gave us help alright. Our "trial loan mod" was more than $500.00 a month MORE than what we were paying when we came to them!!! Is this what Nationstar thinks is HELP??? It is now a year later, and I am still without a loan modification, and NOW, we have a SALE DATE on our home. Dirty Nationstar. I can only hope and pray, will ROT IN HELL. What comes around, goes around...

We decided to look into refinancing since it was the right time budget-wise. Their mortgage professionals were all very friendly. They gave assistance on the paths to take. There were not a lot of choices, but it seemed very very clear what to do. Also, the email back and forth, requiring online going in and signing things off was maybe a little odd, but it was certainly satisfactory.

All went great with financing, esp, Mr. ** has been very helpful and efficient, except for the actual closing. There was some misunderstanding or miscommunication about the actual closing (Brenda did not make it clear to me). I thought the closing was to be done online, but totally surprised when the closing attorney showed up at the door in the evening. We managed the problem somehow, but that was embarrassing!

Nationstar bought the mortgage company that we had and we thought we'd take a chance on refinancing with them when we got some information in the mail. We reduced our interest rate and took a few years off our mortgage. However, the two people that we dealt with didn't return my calls. I called a couple of times and left a message but they didn't call back.

We are older, do not understand the computer. Jeff and Albert were so patient with us and helped us understand everything we were doing. Always kept us up with everything they were doing and what we needed to do. Thank you.

I refinanced my home loan with Nationstar in December of 2015. The experience was the worst customer services that I have ever encountered. I was told two different things regarding my loan by two different Nationstar employees to the point that I had to complain to the 1800 number on multiple occasions. I was dismissed and lied to about returned calls.

The Nationstar agent who took care of me gave some good advice on the land and I was pleased with it so I'm happy with everything.

My payment was put in collection and when my pay at work was cut, I looked into refinancing. Nationstar's staff has been great and I didn't have any problems with them. They told me what was what and they got it going. They were really great.

I recently completed a refinance with Nationstar/Greenlight. The process went very smoothly and I was kept informed as it moved through the process. I worked with Swaha ** Mortgage Professional and Valencia ** Closing Coordinator, and they both did a great job.

Refinancing with the Nationstar Mortgage professionals was frustrating because the recent refinancing was our second attempt doing a refinance. The first attempt was very frustrating because we spent 5 months working on getting a mortgage refinanced and it was unsuccessful due to the appraisal value of the property. The second attempt was successful because they approached me with an increased appraisal value which allowed the refinance to go through. Also, I was impressed with the fact that the gal that I worked with remembers me. I don't know if she had a filtered kind of information that brought her to inquire if I was still interested in refinance. She was very helpful and tried to work this out for me.

The interest rate was going too high, and Nationstar Mortgage was able to lower my monthly payment a little. I recommend them.

Nationstar's staff was excellent. They were very knowledgeable, friendly, and accommodating. I've had a pain-free experience - very easy and convenient. I skipped one month's payment, then I cut 19 months off the end, and I got a lower rate so I'm pleased.

Experience with Nationstar Mortgage was okay and I'd recommend them.

My Countrywide Mortgage was transferred to Nationstar Mortgage and it wasn't my choice. During my refinancing with them, they were pleasant enough but I was highly angry when I went to sign the paperwork because what I was quoted as going to be my payment each month had gone up $70. I unfortunately am not savvy when it comes to refinancing but I did my best to do the research and find out what kind of rate I could get, and what they had had informed me was that my loan wasn’t large enough to receive a lower rate. So I had to take them at their word for that. But the bottom line is I was going to have my mortgage paid off in about 15 years and now I've got a 30-year mortgage. And there's really no benefit from the refinancing except my payments have been lowered to $170 a month. I was hoping to get some equity out of it but I wasn't able to do that either.

I am again pleasantly surprised with service and attention given to me by Nationstar! The process was smooth and efficient and reasonably timed!!! The 2 consultants working with me Jason ** and Amy ** were very attentive and kept me informed at all times. They both were very courteous, knowledgeable and so pleasant to work with!!! Number 1 in my book until I'm proven wrong. I'm seriously considering another refi.

I recently notified Nationstar customer service by phone that I was submitting (2) payments, one payment to make my mortgage payment and another payment to be applied to the principal. The representative stated that it would be noted on my account. I even sent a message explaining the (2) payments and wrote a comment on the check "To be applied to the principal". I logged in to the Nationstar "My Account" and noticed that I have paid my mortgage (1) month in advance but I did not see my balance change. Not sure where the rest of the money went to. This is not the first time this has happened when I sent a payment to be applied to the principal. It took several attempts to get the money I sent to be applied to the principal.

I wanted to get a lower and fixed interest rate. I refinanced and Nationstar got my monthly mortgage fee lowered. Their staff has been very professional. Once I told them my questions, they answered them and I was comfortable with the answers that they gave me.

Nationstar helped me so much. Their customer service has always been excellent. They've always made sure that I understood the questions that I ask. I'm now able to have more income monthly and it cut my years down to 5-7 years.

Very pleased with our new loan! Professional fast service was provided from the application stage to the closing.

I contacted Nationstar and was helped right away. The whole process took less time to complete and have it be approved than we were told. It was a very easy process done over the phone and electronically and then the final signing of the papers was even completed at my home.

I got a letter from Nationstar saying that I could refinance cheaper on monthly payments. So, we talked about it and we finally decided that's what we wanted to do. When I called the number from the letter, I ended up with Randy, which is an awesome person to work with. Randy is a superstar and he is well versed. The guidance I received was fine. They helped me save money. Nationstar has great people that work for them.

I learned about Nationstar Mortgage through my son and I've had a good experience with their rep. I now have lower monthly payments so I'd recommend them.

First time with real estate loan and escrow service from home. I didn't know what to expect. Very happy with service and process provided.

Process was took approximately three weeks. Process was very respondent to my questions. Closing was smooth.

Refi was true to estimate and notary was accommodating to my busy schedule. When I called customer support they were very helpful answering my specific questions & concerns.

I've had an excellent experience with Nationstar Mortgage. Their people were professional and courteous. I was able to skip two payments and now the payments are going to be lower-priced.

All of NationStar's people were very friendly and knowledgeable during my refinancing. Deborah and the gentleman that I talked to were both very good so I would recommend them.

Christopher ** and Amy ** took care of all our needs. It was a pleasure working with both of them! Thank you Christopher and Amy for making this such an enjoyable experience. I will definitely recommend you to all our friends and family.

I had a mortgage with a different loan company and Nationstar bought it. I got a little notice inviting me to apply for a refinance and I did, and I like it. I'm certainly not an expert in the mortgage area but the people at Greenlight Mortgage were very helpful. I got a very nice deduction of the interest rate and my mortgage is significantly lower than it was. I'm very happy. However, I got a mortgage bill in the mail from the old mortgage but I was told by the Greenlight people to disregard it. I am hoping that I received the right advice and since it was from Nationstar, I followed it.

Nationstar bought the loan from my original loan from Bank of America. The person I spoke with during the refinancing was really good and fast. Every time I have a question, he always helps me. The process was good, and they were really helpful. My interest has gone down and I was able to have the term cut from 22 to 15 years so I'm completely satisfied. I always tell everybody I see how Nationstar's process was, that they were really helpful, all the papers were done online, and everything was really smooth.

Nationstar took over my mortgage servicing two years ago and have been hard to deal with from the beginning. They don't respond to requests at all. It's awful. When you call they say they will fix it in 3 to 5 days but it never happens. They have been doing this for 6 months and it never changes. My advice is refinance somewhere else. Nationstar is the worst!

I am in the process of refinancing my home. I have sent everything they have asked for including the 3k. David ** was excellent with responding but after the last information was sent, he stopped returning messages and calls. Now, my original loan holder has started foreclosure proceedings because we have been left high and dry by Nationstar. Now, I don't know how to proceed because of the actions of Nationstar.

I love Nationstar. Working with their reps was excellent and they were just easy to work with. The discussion of the refinancing options was great, too. My mortgage and interest rates were now lower and that's what I wanted.

I Googled Nationstar and I was a little leery at first because some people come up with all kinds of negative stories. But there was more positive than negative and our experience was positive. Everybody was good. The guys we dealt with were easy to get ahold of, not like some other ones we've had. I usually can't talk to a live person and that gets really frustrating. But with Nationstar, we didn't have any problems like that with their people. We got our monthly payment and the interest rate lowered a bit, which helped. I wouldn't have any problem recommending them to anybody.

The whole process went very well. All agents involved were professional and well versed in the process. Although, about 45 or so days later, I did receive an email indicating my original paperwork was missing one of my initials, and I had to resend it. That was a little offsetting for a moment. Otherwise, a smooth process.

Me and my husband obtained 2 mortgages in 2001 with Bank of America. We've never had a problem with them or our payments being automatically withdrawn on time and then 2 years ago we were transferred/sold to NATIONSTAR. We weren't told until after we got information from Nationstar. About two months ago we received our maturity date letter saying that we have over $8000 due on our maturity date for both of our properties in total. We've never missed a payment at all. We received our statements and we pay them and have never been late so we contacted Nationstar and we have been getting the runaround ever since until today. I escalated until I couldn't escalate any more.

I was extremely satisfied with my refinance experience. Ted ** and Amy ** were wonderful to work with and did a great job sifting through all of the programs available to find the best one to suit my needs.

Nationstar purchased my mortgage from the original mortgage company in 2007. They sent me several mailings and ultimately I decided to follow up on them to refinance. Their reps were very cordial and helpful. I'm counting six years off of the period of loan and paying only slightly more than what I was paying. So it's going to be six years in savings of approximately eighty thousand dollars by doing the refinancing.

Nationstar has always been nice to me. When I had questions, their reps answered them and they helped me as much as they could with the parts that I had trouble filling out. And their guidance for my refinancing was excellent.

I'm writing this comment in hopes that the appropriate people/agency has this information available as to prevent the hardship that my family has suffered as a result of Nationstar Mortgage llc. This is not my first rodeo with Nationstar, after a three year battle with another mortgage co. Nationstar purchased my loan. They tried foreclosing on me and threatening me 16 times until HUD stepped in. Now I had a flood in my home before Thanksgiving was issued a check and after communicating with Nationstar, endorsing the check, paying for overnight returned funds $30, the following were their request. I'm a contractor performing my own repairs, copy of my lic., my bond, my insurance, my tax ID, copy of the insurance claim, and repair claim. This was per their loss mediation dept. faxed by them checked off by them!

We didn't have any problems with Nationstar during our refinancing. They were very polite and courteous. They answered every question and made it where we understood what was going on.

The Nationstar staff were very professional. The guidance was very good. They were with me every step of the way, describing everything that was going on. But there was one point where I was uncomfortable because everything was on the internet and when they sent a notary public to come out to my house for me to sign the papers, their guy didn't want to provide any identification except for his notary blue card. I would have felt a little more comfortable if he had provided a picture I.D.

Our mortgage is with Nationstar and in June 2015 we applied to refinance our mortgage and second mortgage. We are STILL waiting to find out if we, or when we close. Their "loan specialist" doesn't seem to know what he's doing. He doesn't return calls or emails. He doesn't tell us what documents he needs. We are so tired and frustrated with Nationstar! We regret ever starting this process with Nationstar!

I've been with First Horizon since '06 when I bought my house. Nationstar bought my mortgage from them. I stayed with Nationstar as they were able to refinance me. Now I'm able to save approximately $200 a month by refinancing. Kelly ** was extremely helpful, very kind and she listened. And Jonathan ** was extremely kind, patient, he listened and returned my calls. And then, the person came for us to sign to the home, he was fine and all was taken cared of. It was a fairly easy process. My mom is 87 and I particularly appreciate not having to leave our home.

We had a Bank of America loan nine years ago then we recently refinanced with Nationstar to get a shorter term. The mortgage rep that I dealt with was patient with repeating things to me because I have a hearing problem. Everything was laid out nice and clear and he answered a million questions that I had and called me back. He was obviously in India and he gave me his number to call back with some answers and I actually got him, which surprised me. Overall I had a fine experience and I'd recommend them.

Nationstar Mortgage's reps were very good. I didn’t know I had to have certain information but once I understood that, everything was fine. Now, I'm having a thirty-year mortgage at the 15th. I'm very happy with my experience with them.

I refinanced my home through Nationstar Mortgage simply because they were the holder of my original loan. My experience with Nationstar on my original mortgage was enough for me to go back to them. The refinanced was seamless and the people that I worked with were very professional and I really felt like I (me and my family) really mattered to them. I would recommend Nationstar Mortgage to my closest friend. Thanks.

My experience with Nationstar has been good and I would recommend them.

I would like to say that my experience with my loan closing with Nicky ** and Katrina ** was a thoroughly enjoyable and pleasant experience and these are two very highly talented individuals and I recommend them highly for anything that they may want to do.

Refinance. Everything went great. I went to closing very quick and it was relatively painless.

What made me stay with Nationstar Mortgage was how easy it was refinancing my loan with them. It was good talking with their professionals, too. I would recommend Nationstar. It was a quick closing.

Our mortgage was purchased by Nationstar Mortgage in 2015. Their accelerated equity program is handled by Equity Accelerator which we participated in. Monies were drawn twice a month from our checking account to pay for our mortgage. We paid off our mortgage in December, 2015. I notified Equity Accelerator that our mortgage was paid in full and that they should cease to withdraw monies from our checking account, but they continued to draw these funds on 12/31/15 and again on 1/6/16 for which we had to put a stop payment on, incurring service charges of $36.00 and $35.00 respectively. When we confronted Equity Accelerator about these charges, asking that they be reimbursed to us since we had given them notice, they asked to speak with a representative from our bank and went on to ask them to reverse these charges as a good will act.

Horrible service. Cannot even get a call back and they prepared incorrect documentation several times. Will never use again!

This issue is now on its 13th month and finally today I spoke, yet with another staff member by the name of Franklin that said that the reason folks are in a situation like I described in my previous review (foreclose to short sale instead) is because it is our fault. He stated that Nationstar has every right to do what they want. I tried explaining to this individual that I wished to speak to a supervisor or someone in a higher supervisory position as he was being very rude and condescending about my situation. Franklin said that there "was no one here higher" than him (mind you he was the first employee in a call customer service that I was sent to) and yet no one is in a higher position than him???? Then he said "Oh, that person is out of the office." Really? I am having realtors, investors and other folks in the real estate business just walking into my house (garage), backyard (yes there is a door that remains closed) yet they walk right back in.

It was easy. I loved how we did most everything online. Jay ** and Colleen ** both were great! Thanks!

All my questions and comments about refinancing with Nationstar was resolved quickly and accurately. Kristin was very professional and I think went out of her way to help and assist me. She set me up with a local agent to come to my house and finish the closing process. All of my questions were answered quickly. I would recommend this process to anyone. Thank you for your help.

I recommend Nationstar. Great service, and everything was fine.