Mr. Cooper Reviews

Nationstar is terrible!!! They slow roll the client on paying their property taxes and their home owner insurance. I believe there is something illegal going on with them. They pretend that they mail these things out and they do not!!! I have had to pay in both cases myself even though I escrow! Please do your research when choosing a lender.

Refi Mortgage - Went pretty smoothly with exception of having to constantly resubmit some forms.

This website was very easy to use, and I feel that I was able to accomplish the task that I set forth to do.

Nationstar offered refinancing to us and the interest was right. Their representatives were all great. However, they transferred us to the escrow department. The guy there had some kind of accent on the way he talked, it was thick. It was really frustrating and hard for us to understand him sometimes. But the process went very well and everybody was nice. Since we've refinanced, we could miss a month or two payments and we could pay until September 1st. I guess in the future we’ll pay less a month and we’ll reap benefits as far as our lifestyle and living.

We’ve been with Nationstar for quite a while and we refinanced our loan trying to pay it off quicker. I got about $400 back into my pocket and it was one of the better offers on the table in terms of refinancing. Interacting with their reps was great because it was all virtual up until closing, so it was easy and seamless. I live in one state and my wife is living and working in another. Being able to review and sign all the documents electronically was crucial for us to be able to get things done and not have to be both together and on-site for the process. Their guidance is also pretty comprehensive. If we had any questions, we could communicate with the loan officer and the closing officer. Communication with the closing officer seemed to be a little disjointed, and given that we’re all in different states, I wish he understood that.

Everyone was kind and helped me through the process and computer use.

We are such busy people and they made it very easy. Mostly done over the phone and computer than they came to us for the final signing at our desired time. Very smooth.

First, this mortgage company is foreclosing on my deceased mother's home on word from her ex-husband (home was purchased before marriage to her second husband). He has no right to speak for this home whatsoever. I have a contract on this home to keep it out of foreclosure and NO ONE at this business will talk to me, nor my attorney. I work at ONE OF THE TOP mortgage servicing banks, and I know that WE HAVE NEVER TREATED CUSTOMERS LIKE THIS!!! You would think that this place would rather us sell the home then foreclose on, but not this company. Every time I finally get someone on the line they "transfer" us and then the call is dropped. I would never ever use this company for ANYTHING!! I'm so glad my employer stresses the importance of customer appreciation and satisfaction!!! This company will never rank with JD Power & Association. I can tell you that!

I think this company is the greatest thing since the invention of chocolate and that says a lot. Thank you for the opportunity to combine two mortgages with a lower interest rate. Many thanks.

I had a very positive experience with Nationstar mortgage when I refinanced. Although, I was hesitant in the beginning hearing other people's nightmares with other companies. My loan officer Tamika ** was professional and very knowledgeable throughout the process. I appreciated knowing from the beginning what documents were necessary to start and complete the process. My closing coordinator Jason ** kept me informed regarding any changes that needed to be made. He was sure to return all correspondence regardless to it being a phone message or email within a timely manner. I can honestly say without hesitation I would recommend Nationstar for home financing needs.

The overall process working with Nationstar and Greenlight was extremely tiresome and painful to say the least. There were a number of issues that I encountered along during my 90+ days of trying to refinance my home for a simply lower rate. The loan specialist (at Nationstar) who initiated my refinance abruptly left the company and no one reached out to me from Nationstar to let me know that he (Francisco **) had moved on. I only came to find that out through a conversation with a closing specialist from Greenlight Loans. The closing specialist (at Greenlight Loans) who was handed off my loan to start with was extremely incompetent. Did not return my phone calls and was very unhelpful when asked any questions about my loan process. She (Tanya **) did very little to provide insight into the overall loan process and instead became a major impediment to my refinance process.

While out of state during 7-12 thru 7-19, I received a dunning letter as well as multiple phone calls presumably for the same purpose, demanding the 7-1 payment. In fact, I mailed a check in the proper amount with the correct loan number towards the end of June. The check cleared my bank on 7-1. I spoke with Bernice on 7-20 who acknowledged Nationstar error in misapplying funds from the payment. She promised the late charge would be erased, that the records would show the payment was made on time, that the error was made by Nationstar and that she would send me, at my request, an email to that effect. After making the 8-1 payment on 7-25, the loan statement arrived 7-31, showing I owed two months' payment and a late charge! Infuriating to say the least.

My loan through GMAC was transferred over to Nationstar. I wanted to lock into a lower interest rate and felt that it would be easier to do a streamline refinance rather than go to an outside company. Their reps were excellent.

I'm very happy. Everything went smoothly with the refinancing process. Thanks to everyone being involved.

The entire process was smooth. All people I encountered were professional. No hidden issues arose.

Nationstar sent me a paper in my mail saying that I could refinance my mortgage, so I looked into it. I should have contacted other companies for this because looking back at my rate, I probably could have gotten a lower rate. Discussing my refinancing options was very challenging at first. I got a loan agent who was fired during the course of me processing our loan (he gave me some erroneous information) and then I had another person come and then I ended up with a third person. What should have taken a few weeks, took much longer but it's done now. Since the refinance, I added ten more years to my mortgage and lowered my payment.

They helped us get the loan we needed. The process was quick and straightforward.

I had a mortgage that came over from Aurora Bank over to Nationstar. I decided to do a refinance as of a couple of weeks ago. It was very quick and everything went very smooth. Their reps were very straightforward and made everything extremely easy. The guidance they gave was excellent. They explained everything in detail as we went through the forms electronically. I had a direct number to call for any questions I had and there was no wait time. You couldn’t ask for a better person to deal with especially the processor who initiated everything. It was hassle-free and it couldn’t have been better. Nationstar brought my mortgage down about $425 a month and that’s a big drop. The interest rate was only 1% less but it made my life a little easier. It’s a pretty big impact when you start adding $424 back into your cash flow.

All in all not too bad a company to work with. I have had worse but also had better. Am currently in my 1st home. Been here just over 6 years now. The financial institution I used to buy my home sold the mortgage. In my 6 years have had 4 different mortgage companies. Of them I have found Nationstar customer service to be friendly enough & I really like their website. I dislike their collection department & practices however. Was a couple months where I did not make my payment on the 1st but perhaps the 6th instead. You can count on them to start calling on day 3.

I wanted to lower my house payments. Working with Nationstar's mortgage professionals was very easy, they made it simple. Since then, our mortgage went down and we haven't paid it for the last two months (which is nice) and we start again next month.

Nationstar and Greenlight were awesome. Sara was very helpful and accommodating. I WOULD RECOMMEND THEM TO FRIENDS AND FAMILY.

After obtaining my new loan, I arranged for payment to be made through "autopay." However, when I received my first mortgage loan statement, there was no indication that autopay was in effect and it appeared that Nationstar was expecting me to pay by check. So I called the customer service number on the form to be sure that autopay was in effect. It took three attempts to finally reach a rep who was very helpful and answered my question re my loan payment method.

Our mortgage was transferred to Nationstar from another company years ago. The closing costs were lower ‘cause I already had them. I also have lower monthly payments and lower interest rates. Everybody was very courteous, professional and very helpful.

My refinancing with Nationstar Mortgage went smoothly. It was easy and the two primary people that I had communication were always easy to get ahold of and responded immediately. I didn’t have any problems. Most of our discussions were done over the phone and then via email. During our initial conversation, the guy went over the different options, different rates and how long. He was available if I had questions as we went through the process. I was then turned over to a lady, who always contacted me right away if there were any issues or what I needed to do and find and get back to her. I now have a lower payment and a lot lower interest rate.

On July 17, 2016, I made a payment of $300. I am in the hardship program and sent them what I could. I was appalled and infuriated to find out a few days later my checking account was hundreds of dollars in the red and my credit union (I have decided to leave after this; they have been terrible) had charged me $120 in overdraft fees. The reason is Nationstar withdrew, read, STOLE $1160.00 from my account instead! After I recovered from the shock, I called them and reached someone in the Philippines who CLAIMED they would help me with the issue but ideally I would "call customer service in the morning". (Great isn't it, how they employ Americans?)

Home refi. Thank you Nationstar Mortgage for your help.

We were really pleased that the refinance was done quickly and efficiently --everything they promised in the initial phone call.

Steven ** and Nai were very easy to work with. They both are very knowledgeable with the mortgage process. They answered my questions in a timely manner. I would recommend this company to anyone looking for a mortgage.

The interest rate of my mortgage was so high so I refinanced with Nationstar. It was easier with them because I had a mortgage with them. They were able to lower my payment and term.

We had our mortgage with Nationstar before and when we got a letter from them that told us how low their interest rate was, we called and they made it happen in a very short amount of time. My payments went down about $350 a month. It was a lot and it cut almost nine years off of my payout, so I was happy. The person who I initially spoke to was absolutely fabulous. He did everything he said he would do in a very timely manner. It was the same thing with the underwriter. If they needed something, they asked for it and I would immediately send it to them. They acknowledged it every step of the way and we closed within four weeks. It was absolutely amazing. I’ve never had a loan on a house that had this kind of personal service. It was absolutely beautiful and smooth sailing.

My mortgage was sold to Nationstar and I have never had a problem. I recently refinanced through Nationstar and it was the smoothest and easiest process ever! Would recommend to all!

Having recently had the pleasure of transacting a refinance of my mortgage with Nationstar, I was profoundly impressed by the very courteous and professional individuals that I dealt with throughout the process. Not one call or email went without timely response. And, the level of knowledge and attentiveness to details relating to economic matters and scheduling was unique. This was easily the most enjoyable, as well as, efficient financial experience that I have experienced. I have, and will continue to highly recommend Nationstar to both friends and acquaintances.

Nationstar Mortgage has been my lender for eight years. They were the first person that I contacted for my refinance because of my mortgage with them and they were extremely helpful. It was very expedient and quick.

It was a pleasure dealing with the loan officer. He made the whole process simple and was respectful of my questions and wishes...

My family and I have been staying at a hotel for the past month due a bad kitchen fire until the insurance company could do the things they needed to do to start the process of repairing the work. The insurance company made sure we were okay and located a nice place for us to stay with a full kitchen. Any other time Nationstar will call you a thousand times a week about refinancing with them. Anyway any checks over a certain amount has to go to Nationstar - they have to sign it and send it back. By error I did not do the return correctly after spending money to have it Fed Ex to them and having it Fed Ex back to me to start the work so that we can move back home.

The communication was often not to my satisfaction. In many cases, I could not get someone to return my call.

I've been happy with Nationstar Mortgage. Their representatives were very good, and they gave good guidance. Refinancing with Nationstar lowered my payment and it gave me more financial stability.

Nationstar Mortgage has been my mortgage company for a number of years. I went with their no-cost refinance and their reps were very pleasant. I got great and very helpful information.

Loan processor was completely clueless how to do her job. She kept asking for the same docs (4 times). Denied getting paperwork, then conveniently finds it. Doesn't follow up on phone calls. Asked me for my login info to my payroll system. Couldn't figure out who/how to contact my payroll dept (major city, with 380000 employees). Fax broke, didn't tell anyone for three days. I had to follow up with insurance company as they sent fax during this time, and she didn't follow up. Set closing 50 miles from where I live, didn't tell me. If I hadn't caught her mistakes, this loan would have never closed. She needs to be supervised better and retrained. This is my eighth mortgage, and by far was not handled professionally.

I got excellent customer service from start to finish. Everything in the process was explained along the way. Very nice people too.

I called Nationstar about an increase on my monthly statement and they couldn’t figure out why. They asked if I want to refinance and I said, “Sure, I guess so.” Their reps were really kind and courteous and they got everything done so quickly. At first, I didn’t think I was going to get approved, but then it turned out really well as I got a 15-year mortgage. The payments were lowered just a little bit and I got a good percentage rate.

We refinanced our home mortgage through Nationstar Mortgage. Aside from some setbacks and scheduling conflicts we closed on a 15 year fixed and saved time and a whole lot of money. Best decision we have made! Customer service was great!

EXCELLENT! This was the smoothest refi process I have ever experienced. DJ ** and Christy ** are superior at their jobs and deserve every success.

My experience with Nationstar has always been good with the exception of collection calls they make on the 2nd and 3rd day of the month. I have never been late paying my mortgage yet on 2 occasions they made collection calls which were made to me on the 2nd and 3rd day of the month when my due date was the 1st.

I went with Nationstar to refinance and combine two loans into one. Damar and Candy were a pleasure to work with. They made sure everything was clear and took care of any issues that came up very quickly. I'm now saving almost $700 over what I was paying combined before. I would definitely recommend Nationstar to friends and family.

The team that we had was very professional and helpful, and didn't give me a hard time. Everything was through email and they answer right away. Every time that I leave even voice mails, they call me back right away. Great servicing from Nationstar and we don't have any reason to move out.

Nationstar Mortgage was our current mortgage holder and we wanted to put our mortgage off on a less amount of time. We went again with them for refinancing and I spoke with one person and she was on top of getting everything done. She was very polite, professional and talked us through the process, which was very easy doing it online. She was explaining the paperwork as we were doing the electronic signing. When it was all done, they came and filed the papers so it was a very easy transition and I was pleased. I haven't made my first payment yet, but it's a 15-year term. We knocked off four years and it's a cheaper monthly payment, so in doing extra payments, we'll be able to pay it off even in less time and save a lot of interest.

I wanted to lower my interest rate. I've been trying for about a year and Nationstar messed up on my account, so I was trying to fix that. And then, finally, this last time they're like, "Well, we can't fix it, but we can let you refinance now", so that's why I did the refinancing. The guidance was good and informational. They found the best rates for me, wherein I would be saving $200 a month. Once I got into the refinancing, the process was super fast.

Nationwide provided professional, knowledgeable, and customer oriented service at every level. As a former loan executive and someone who has purchased or refinanced multiple residences over a forty year period, I greatly appreciated the ease and efficiency I experienced throughout my loan process working with Nationwide. The most positive loan experience I've had to date!

Excellent customer service, walked you through the process, very professional. Excellent teamwork with Shawn ** & Dan **.

I just went through a refinance with Nationstar. It was lot easier than in past times. With the advent of keeping things simple, the process went smoothly and was relatively painless. The original mortgage I had that Nationstar bought from Chase was a 10 year interest-only mortgage and they changed it to a 30 year principal and interest type of mortgage. I said that it was time I put some principal into that beast such that when I pass, maybe my daughter can use that to move onwards.

They were very good with everything.

We wanted to lock in at a lower interest rate because we were on a modified loan and our interest rate was gonna go up higher than what the rates were. Nationstar Mortgage's professionals were extremely friendly and helpful. We had very good communication back and forth. I mainly had two people helping me through the process and they were both very good at their job. Anytime I called or had any questions or sent an email, someone got back to me right away. The whole refinancing process took less than two weeks. We're now locked in at a lower rate so our mortgage payment went significantly down. I couldn't ask for anything better than what happened.

The process was flawless. One of their representatives went out of his way to be helpful. Absolutely couldn't have been better.

I could not believe the amount of paperwork required for this type of transactions!! It's been a long time!! Anyway I wish I had a lower interest rate, but it's what it's, your personnel was professional and cordial, and very helpful when I needed their help.

I was trying to save money to see if I can get a better deal on the interest rate. I consider the refinance process with Nationstar a good experience. We were able to get a shorter loan. We made the length of the payment a 15-year one. I was happy with the loan officer as he provided me good details about the information. Also, when I reach out to him, he'd get back to me right away.

Thank you Nationstar for providing excellent customer service! I very much have appreciated the professional, helpful, and personalized attention!

I would like to say that Ricky was a very helpful and respectful rep that helped me through my whole process of my loan. Even when he was done doing his job in starting the process of my loan. Thank you Ricky!!!

Since refinancing with Nationstar, we're able to save some money out of our mortgage payment. Our interactions with their mortgage professional were great and we were given good guidance.

We already had a mortgage with Nationstar and they notified us about the refinance to lower the interest. They reduced it from 21 years down to 20 years, and we went from a 6.75 down to a point something, which reduced our monthly payment by $77. They were helpful and made the process easy and straightforward plus the guidance they gave was clear.

Nationstar Mortgage owned my mortgage prior to buying it. When I first got my old mortgage, it was an interest-only for 10 years and then it was an adjustable-rate mortgage through the life of the loan every six months. I wanted to get into a fixed rate so I looked into refinancing. I already had my loan through Nationstar so I was able to do a fast track or a streamlined refi and I did not have to provide as much information and they're already my provider.

We had a Nationstar loan and there have been different ads on our site about redoing the loan. And one day someone called me and was very informative about redoing the loan with Nationstar so we went with it. They have lower interest rate so the whole payment was lower. It saved about $125 a month in payments. Everything was very easy to understand. I really enjoyed how everything was done online, for the majority, until we got to the last part for the closing. It was really easy to do all the signing of the documents online. I also liked how they said that we could pick out the closing area to meet at in our town. And the man that helped us was very, very patient with us. It all came together easily and quickly.

Refinance - Done in a timely manner. Thanks to Daniel ** and Joel **.

I needed help immediately and was looking into refinancing. I talked to my bank but the payments were higher and it's going to take a longer time to do it with them. So I called Nationstar and talked to Amanda, and she helped me. We filled out the papers, and a week later, Dan called me and said that I’ve been approved. It’s so fast! Their service is excellent. It’s better than any other mortgage company that I’ve dealt with.

I've been passed around several times and got assigned to Nationstar. I had a really high interest rate and was upside down in it. And the property was at the neighborhood where I couldn't rent it out for what I owe. Refinancing with Nationstar was seamless. They were very responsive, easy to work with and answered questions along the way. I'd been turned down several times trying to refinance but I never qualify for it because I technically need too much money. But there's a lot of factors that people don't pay attention to so it was nice that I qualified for this latest government program. It was nice to be able to have somebody put me into something that worked. I got to skip a payment and my mortgage has gone down on that real property by almost $300 a month so that was really nice.

I was buying a foreclosure and Nationstar owned it and helped the loan on it. They said if I used them they would pay all the closing and everything. Refinancing went very smoothly, wonderfully and was a very painless process. They offered a lower rate, and everybody was great. They did the job, was prompt, called me back, kept me informed. It was when I first purchased the house from them that was the nightmare.

The process was easy with Jack ** and Benjamin ** helping us from start to finish. Thanks guys at Nationstar.

We have a mortgage through Nationstar and they knew how we paid and how dependable we were. We refinanced with them to get a lower interest rate and they got back to me in a quick manner. The person we dealt with was very helpful because he told us about our two options and the savings we'll have for each. He was very knowledgeable. We got our interest rate down to 4% from around 7% so that's a big savings for us. That's a big plus - not having to spend that much on interest. The fact that we have a much lower payment now, we can use more money to fix our other house. I have been considering refinancing a couple of other mortgages that we have with other lenders through Nationstar because they did such a great job. I'm really pleased with how quickly they got it done.

I have two mortgages with Nationstar. My interest rate was 7.5% and I wanted to lower it so I refinanced with them. The gal that I was working with seemed to know all the different programs and options. She did a very good job and I was pretty impressed with her.

I had purchased five homes and own four currently. Nobody could get me an interest rate lower than 6%. Nationstar called me and said that they could. I’d never done a refinance over the telephone and online without faxing and transmitting a large number of documents but it was very quick to close. I was informed enough to be able to make the decision. We had to do the math on it to figure out the number of years and amount of money that I would lose or gain. It worked out and I would gain. I’m making $177 a month more on the investment property. It’s been a pleasurable experience and if the need arises, I would do it again.

I closed the sale of my home in March 21st of this year (2016) and at the same time had overpaid the property taxes with a double payment. One from the buyer's escrow and one from Nationstar Mortgage escrow which at the time was the servicing company of my loan. The local county promptly refunded the property taxes but sent it to Nationstar Mortgage LLC instead of directly to me. When I called Nationstar on this, I received conflicting information, dropped calls, on hold for extended times and could not get an answer. After several months of this, I finally received a small check from Nationstar that was less than one third of the amount I was to receive with no explanation or backup.

I was with Nationstar and I applied for a refinance to save money on the monthly payments. Most of the process was done online. They sent a notary public out to the house and everything was fine. Their staff gave me three options for 30 years, 20 years, or to continue with 17 years and they were all at a lower rate.

I bought this house from D.R. Horton and we went through their lending complex and then we ended up with Nationstar. We already had a pretty good interest rate, then it came down enough that we thought of looking into refinancing and checked a couple of other places. Then we decided to also look into Nationstar since our first mortgage was with them and they were competitive. Their mortgage professional provided an excellent guidance discussing our refinancing options. However, their website still shows my old mortgage on it, not the new mortgage, although we paid it off over a week ago. The website takes a long time to update. We needed to set up electronic pay so we get that out of our way. Apart from that, the process was very easy all the way through.

We have done 3 re-fi's with Nationstar/Greenlight and have been very pleased with the process every time. They are professional, knowledgeable, very responsive and very pleasant.

For the most part it went very well.

Did not always update me on progress. Did not always respond to emails or phone calls. Underwriting had strange requests and had not read the appraisal completely. If they had, the questions would not have been necessary. The senior loan officer did a good job.

Great experience working with Jack. Return calls promptly. Answered all my questions and a smooth and fast refinancing process without any stress. I am very happy with the outcomes. Now have a great refinancing rate that is going to save me thousand of dollars.

These folks were great to deal with and provided great service and follow up.

I was trying to lower my house payment. Nationstar Mortgage told me I could refinance with them and I did. Their reps were great and the payment is lower now.

Nationstar took over one of our mortgages. Sometimes, they would send us information regarding refinancing and we’ve always talked about it, so we decided to give them a call. Also, we'd like to stay within the same company, so we contacted them for a refinance. The Nationstar reps were all wonderful. They told me everything that I needed to know, they’ve been keeping me informed, and they stay on top of everything.

Recommended. Already sent two new home buyers to Nationstar.

The process could not have been easier for the customer. The signing of the documents was as convenient as possible. The two people that handled my loan were always polite and available. My only hesitation was that the costs of the loan was a bit more than anticipated.

My friend was with Nationstar Mortgage and he told me about it. I was established with them and when one of their people called me and asked if I wanted to refinance I went for it. I wasn’t on a fixed rate and every year my payment went up. With the refinance, my payment is a little bit higher, but it's a fixed rate. Their guys were very good, very helpful and understanding of me. They called on Sundays, too, which was nice. They were very well-prepared. It went really well and it didn’t take very long. One thing was I found out that my ex-husband was still on my house mortgage and they could not go forward until his name was off of it. I did everything to get that done and they were very patient in waiting for that to all happen which could’ve been delayed a long time.

I’ve been with Nationstar for a long time. I’m retired and getting a refinance would help me out monthly, and they were very understanding with that. The benefit that I saw is when they said they would call, they called. When they said you’ll be expecting an email, we did. They were very honest about everything. The notary who came here was awesome. She was a very nice, very sweet lady and I liked her. Everyone was courteous, told us what to expect and when to expect. They've been respectful to us as I’ve been respectful to them. They were also very professional and friendly. You could joke and cut up with them, which is a benefit to me. A lot of these finance companies will say they’ll do it and it’s five weeks before you hear from them. Nationstar kept the ball rolling and did what they said they were gonna do.

You made it so easy with the paperwork. It also helped because I have a computer. Thank you all for making it so easy.

We’ve been with Nationstar for several years. They are good at what they do especially when we had an emergency. I can’t believe how fast they got the refinance completed. They did an excellent job and didn’t miss a beat. I’ve never had an experience with a mortgage transaction as well and as efficient as they did at that time. The refinance has given us a better perspective on Nationstar - how well they do their work and how well they deal with business. They are A+.

I've been enjoying my mortgage with Nationstar. I already had an account with them and I just called them first for a quote. They were very helpful, informative, and pleasant to deal with. The guidance from them was excellent.

Accomplished with a minimum of paperwork, customer service was thorough and friendly.

Always kept me informed on the process. Very friendly and knowledgeable. I have recommend Nationstar and Greenlight to co-workers.

I'm happy with Nationstar. Their reps kept in close contact through email and phone call to make sure everything was going fine. They were very fast and didn't waste a lot of time. They were able to lower the interest rate and I've saved a lot of money,

Very fast, very friendly and informative about the process. I always got a quick response to all my emails. Working with Cynthia and Amy was a very pleasant experience and I wish them much success.

Just a short note of thanks. This was my second refinance with Nationstar/Greenlight. The first one went absolutely fine with zero negative experiences. This second refinance handled by Daniel ** as my loan officer and Gail ** as my closing coordinator went even better. I'm not use to having my phone calls answered immediately, nor having my emails answered immediately these days. The service from Dan and Gail was beyond my expectations. Both were always available, courteous, and never hesitated to provide me with an accurate and acceptable answer to my questions and inquiries. Simply put - a job well done by Dan and Gail.

We had a great experience with Nationstar. Everyone there was very nice and very helpful. Thanks!

Very positive process, with all questions answered promptly. We were able to work through the procedure painlessly and efficiently. Most of the effort could be done on-line. The rate I received was the most competitive I found, after an exhaustive search. Would recommend Nationstar to friends and family.

All agents were professional and courteous throughout the entire Refinance process. I was kept well informed with all my questions answered in a manner that I could understand. I felt very comfortable and was kept abreast of all information. All agents were very knowledgeable.

Super quick refinancing. They kept us inform about everything.

I knew that my loan was going higher because of my non-fixed interest rate and I wanted to see if there was an option to lower my payment. Nationstar offered me a good rate and I'm thankful they were able to lower my payment. They were all very professional and I appreciate their support.

I can't say enough good things about my two contacts at Nationstar, Edgar **, Mortgage Professional and Dena **, Loan Processor. Edgar had all the answers when I needed them, never pressured or rushed me and always called back promptly...unheard of these days. As soon as I accepted the offer, Dena took over and swiftly guided me through the approval process. She was very attentive and friendly at all times. I don't think she went home because I would hear from her early/late in the day and on weekends. When my frustration with the underwriter (reason for the deducted star) began to rise, she stepped in and was my advocate. Finally, intervened and got a manager to approve the loan. If your experience isn't as good, get a manager to make it right. Judging from the other reviews, it doesn't seem like my experience is unusual.

Sales staff lied and were deceitful in explanation of verbal terms. Told no out of pocket cost. Wrong - closing, misc fees, and signing cost were all out of pocket either upfront or buried in the paperwork. My error for trusting staff responses. I elected to keep the ball rolling because of all the time I had invested and the pay back would happen over time. If anyone ask me about Nationstar the response will not be good.

Your company was able to get me out of a 30 year mortgage & into a 15 year one. Other companies were unable to do that.

We started the Deed in Lieu process four years ago, 9/2012, after a house fire. Bank of America started the process, but it was transferred to Nationstar. An account rep named Jesse was working on the process. I thought it was done when they paid me $2000. It's still not done and now they say there is no record of a Deed in lieu case ever being opened. I have called several times to see what the problem is. I have been told that they will call me back, or a supervisor is reviewing it. I want this to be done. I am considering calling the FTC and the Attorney General, as well as seeking a local attorney.

We purchased our home through someone else and Nationstar bought our mortgage. Then we heard that Obama had a plan that would go out this year and we wanted to go down from a 30-year mortgage to a 15-year one. We did the refinance and everything we did was excellent. The gentleman from Nationstar who we dealt with was very professional. He showed interest in what we needed and he tried to make it work to what we felt was gonna suit us best. It took a lot of time to make sure that we understood what we were doing as far as the interest rate and how a 15-year versus a 10-year term would work out but we had an excellent experience with Nationstar. I like being able to know that when we get to retire, our house would have been paid off.

Made the whole process as easy as possible.

I worked with Francisco ** and Jason ** on my refinance and they both did a wonderful job. They explained the process thoroughly, answered any additional I had and followed up on emails in a very timely manner. I have no regrets about the process and now I actually wish I had done it sooner! Thanks again guys!

The process was so smooth. Kyle ** and Jason ** were very professional and always available. We were even able to close while out of state and on vacation. This was a great experience that left me and my family very satisfied that we were able to find a great team to help us in our search for a great loan.

Nationstar bought the loan that I had previously on the house. I then refinanced with them because I was paying way more than I needed to. Everything went pretty smooth and fast. Nationstar lowered my payments.

I recently do a refinance on my house due to my husband's passing. Nationstar's people were courteous but I don't feel as though they have me the best rates. I'm at 4.5 and before I had a harp loan at 3.2 and the rate was due to go up in 2017. While I never really got a clear picture of why that was happening I felt presided to refinance as soon as possible. I'm on a fixed budget now and have limited resources... Bottom line with the rates so low I feel as though they could have gone lower... But they said I should refinance again around Oct. or Nov. if the rates are lower... But if I do that I'd owe more due to the fees they add on which are around $5,000.00 dollars each time. I don't understand that either since I've had my loan with them for over 5 yrs. Now I'm not well educated in the mortgage business but it just doesn't seem right to me. I hope this helps.

Fast, accurate, no hitches, simply done - thank you.

I am very satisfied with the customer service I received while refinancing my home mortgage. They were always ready to answer any questions and got be the best rate I could have in a short period of time. I definitely recommend them. The website is also very user friendly.

My existing mortgage was transferred over to Nationstar Mortgage. I was aware that mortgage rates were very low and I also heard rumors of when they will start going up. Nationstar Mortgage had been sending out some information and I made a phone call to them. Because I was an existing customer, they were able to help me out even more with regard to my refinance.

I just I want to say I'm really happy with the job of National Mortgage. It's special with Ms. Olivia and Keven. They provide amazing job and the old folks do their best to help you. Amazing people. I'm very happy with the job. Thank you very much for all your great work.

I wanted to lower the interest rate and Nationstar has been pretty fair. It was going to be an easy change since I was already with them and I've never made a late payment to them ever. Although we had a couple of hitches, they took care of it. Now, my payments are lower.

Nationstar was my mortgage company and I refinanced with them because of the lower interest rate available. They have very good reps and the refinancing I did with them shortened the term of my loan.

Fantastic and great customer service from start to finish. I would highly recommend this company.

Things went okay, not much helpful communication. Assume loan went through as we did sign papers. No one told us we were done. Request to sign paperwork several times seemed a bit redundant. Fees were higher than expected, but not outrageous.

Bank of America may have sold my loan to National Mortgage which is now my mortgage company. Awesome experience with the mortgage professionals! I was initially dreading the whole process and had reservations about refinancing. I was about to refinance previously on two different occasions. First was with Nationstar but it was starting to get tense with whoever mortgage person I was dealing with initially, so I backed out. I got another letter in the mail and I decided to try it again. This time it was good, easy, and effortless. It happened so quickly and I kept waiting for them to call me and tell me, "We need some more paperwork, we need this, we need this, we need that..." We haven't even paid our first mortgage but our interest rate went down considerably. We had a 6-point-odd and now we have a 1.5. My mortgage is now lower because they had jumped considerably. It really pumped me to go ahead and try it this time.

Our house was financed with Bank of America, who we were very happy with and sold our loan to NationStar Mortgage. We have been unhappy with NationStar Mortgage since day one. Our bills never come in on time and we have to send in the payment early without voucher because they can never mail it out on time. If we wait for the vouchers, our payment is already late. We have called repeatedly about this and they seem to not care. A few months ago, we received a notification in the mail about our escrow shortage. With this letter, it said you can leave existing payments as is if paid in full so your house payment would remain the same. So we paid payment in full to leave our payments the same.

I was very lucky to have god sent people. My interest rate went down from 8% to 4%. Mr. ** informed me step what is going on. I am very happy to have my mortgage by Nationstar. Thanks.

The entire process of the refinance was pain-free. Justin ** was our contact person and he was very nice and easy to speak to. Wish we had done the refinance sooner!

Everything was smooth during the refinancing process. Nationstar's reps informed me well and answered all the questions I had. I didn't do much of anything because they walked me through the whole thing and my mortgage went down a little bit.

An amazingly non-stressful experience from start to finish! We were so pleasantly surprised as past experience with mortgages were much more stressful. Everything went exactly as stated and everyone we worked with through the entire process was available to us immediately if we had questions. Definitely have recommended to anyone we know needing this type of service. We are so glad our home loan is with Nationstar!

I was with another bank who sold my loan to Nationstar a few years back. I was upset, worried and after reading some reviews about Nationstar, concerned that everything was going to be ruined. It wasn't so. Everything was smooth and had no issues. This year I have been 'hounded' about refinancing my home, since I had a good record with Nationstar. I wasn't interested, but ended up giving in and at least answered the email that came. Figured it would stop them. Adam ** was who I made contact with, and it was wonderful. He explained how the process would work, made it work for my situation, didn't just say "well, you don't fit the parameters, we're done." NO he did research, talked with others in the office and came back with a solution that fit my needs and my life. Thank you to both Adam and Ivy who made this smooth and pleasant.

Nationstar took over our loan a while back when we were with Countrywide. They sent out the letter about refinancing and I called and checked it out. Their reps were really nice and I have less years after refinancing my loan. It was a good experience and fast.

Yes, I would recommend to a friend. Experience was excellent.

From start to finish, absolutely every aspect of my dealings with Nationstar was superb. They have great customer service, and their entire operation is far more efficient than some other mortgage companies I have worked with over the years. I would highly recommend Nationstar to anyone interested in refinancing.

Couldn't give loan promised, terms kept changing (rates, term, money to close) refi took almost 6 months start to finish. After original terms were agreed to I cancelled the refi I was about to close on with another company. Signed at least 6 initial disclosures with terms.

Extremely professional, knowledgeable, and thorough. They made the process easy and relatively quick.

Very great service.

Most of the time that I spoke with one of the representatives from Nationstar I was upset because they would not answer my questions directly. They usually did not know the answers when they said they would research it and call me back. They usually did not call. I would then call them and leave a message because I could not reach them directly but they did not return my calls and answer my questions. The same thing happened with email communication back and forth. I got the general sense that there were too many Asians and escrow people and Underwriters involved in my refinance.

Great experience, an amazing staff, very easy process. I highly recommend Nationstar Mortgage. Thank you!

The loan process was good and everyone was helpful and professional in completing the loan. There are way too many surveys and emails after the loan.

We were trying to get lower payments on our mortgage and our experience with Nationstar has been very good. We have two loans with them and Joan who is one of their reps was very good and very helpful.

After months and months of asking the same questions 10 different ways and not working to get me what I was entitled to in a timely manner you finally gave me a 3.75% 30 year fixed rate along with $4500 in up-front costs. Now I see there is a VA loan for 3.25%, 30 years fixed with Sovereign Lending out of Costa Mesa Ca., with no up front costs. Why didn't you guys do me right and offer me this without my having to go on an explorer's expedition.

I had a mortgage with Nationstar and refinanced it through them. They gave me a lower interest rate. Everything's perfect and they were excellent.

Great experience. All personnel were very very helpful. Made me feel like I was their only customer. Made entire process very painless.

I've been with Nationstar for a while. My loan was good for refinancing and their interest rate was good so I refinanced with Nationstar too. The process went pretty well this time - I read reviews and some of them weren't really good. I talked to one of their representatives and he promised me that it wouldn't be that bad. It did turned out being okay, the process took a week, which was quicker than I thought it would be. It was a great experience.

On the whole my experience was good. The only problem I had was getting call backs or emails from Jason **. I am still waiting for a call back now. I realize he is busy with many customers but leaving a current customer hanging to get new customers seems like a lapse in serving ALL customers to the best of his ability. The other two people I dealt with were very helpful.

I haven't started refinancing yet but Nationstar gave me the simple steps about it. Everything was good. I'd recommend them.

When my mortgage was sold to Nationstar, about 10 years ago, I was a little nervous, but I have had nothing but great service and help from them when I needed it. When we were going through a tough time 4-5 years ago, they did a remodification which helped us tremendously and just recently refinanced to get our interest rate down, and it has been a very easy and great experience. I would wholeheartedly recommend Nationstar to anyone.

Nationstar refinance process was outstanding. They were professional and processed the entire refinance within 2 weeks. All mortgage financiers should take a lesson from them.

People need to understand the facts you give them and NOT assume they know as it caused misinformation and delays in getting my loan refinanced.

I am very pleased with how quick and easy my refinance went. Each employee I spoke with was professional and courteous. My experience was exceptional.

My loan was transferred to NationStar which has a very good process for refinancing. I'll have a lower mortgage with them. The mortgage professionals explained everything, especially all the sheets I had to sign and were very helpful in answering all of my questions. If I called, they got right back in touch with me and kept the emails coming to let me know what the status of my refinance was.

Everyone was courteous, professional and prompt in the dealings I had with them. Process was smooth and efficient. I couldn't be more pleased with the refinance and overall service I have had with them. I have and will recommend them to friends.

Everyone was nice and the process of refinancing was simple and completed as planned.

Nationstar took an automatic draft from my account that should not have come out. I called the first day after and was promised a refund in 24-48 hours. I called on Thursday and did not see the refund by the weekend so assumed that it might be because of the weekend. Called again on Monday and was put on hold repeatedly and told that a request was submitted but nothing had been decided on it and that a refund would take up to 30 days! When I informed the person I had been told 24-48 hours on Thursday she advised that I would receive an email communication from her manager and a call inside 24 hours to update me. No call or email, called again Tuesday and was told again that it would take 30 days and that the request had been denied earlier that day. When demanding to speak with a manager I was repeatedly placed on hold and after 57 minutes of holding was hung up on by the representative from Nationstar.

Nationstar is awesome. Refinancing with them was pretty much cut-and-dried on what I expected it to be.

I like to know as much of the details as possible. With mortgage applications, I wish it were easier to know exactly where every dollar needed in your closing costs is going, etc. I was able to see that after the fact in reviewing all the documents received post closing. I would have liked to have been able to get confirmation on all that sooner. Having said that, it was a good process and everyone I worked with was great.

I refinanced my loan with Nationstar and found it to be a surprisingly easy experience. The representatives were responsive, knowledgeable and accurate in their descriptions.

Nationstar Mortgage held my original mortgage so I figured it's extremely easy to refinance with them since they already had the bulk of information needed. I also heard about the HARP program and figured it's worth a shot. I got lots of emails from them. They were very informative and kept me in the loop about what was going on which was a pleasant change because I don’t always get that in my work life. I didn’t want to go in blind so I asked lots of questions and they always had an answer for me. They explained the whole process to me. Refinancing dropped the interest rate.

Great service. Easy to navigate process. Knowledgeable people who made it easy for me from start to finish.

I was able to close on my loan in about 3 weeks. The representatives that were helping me were always following up and making sure I was receiving all of the communications. Great experience all around. Even the closing was a breeze.

Nationstar's reps have appropriately guided me with my options and my interactions with them were pleasant during my refinancing. It was a satisfactory experience.

Refinance was a very easy and smooth process.

I was finally able to refinance my 1st mortgage. Nationstar was awesome. They knew exactly what they were doing and very patient with me. The closing title came to my home. My experience was very easy, and pain free. I would highly recommend this company for any of your home owning finance needs.

I'm a good customer and I pay on time so Nationstar gave me this deal to save some money and I am saving on my payment about $100-$150. Their rep was very good, honest, straightforward and patient while discussing my refinancing options and I really liked him. I'm retired and on a budget, so the lower payment has helped me to use that money for food or something else.

I appreciated the service of Daniel **. His help in securing me a refinance through Nationwide/Greenlight loans is appreciated. I found him to be helpful, professional and quick to respond to phone calls or emails. He did a great job.

I had other options but I've already dealt with Nationstar and had spoken to a gentleman, although nothing followed through. I then got in touch with Amanda who was more than helpful and made things 10 times easier than the first person. It was a nice, tailored process. I got lower interest.

I had a very positive experience with Nationstar Mortgage! Daymond and Alex were very professional and they made the process very easy! I would highly recommend Nationstar and would gladly use their services for any future mortgage needs I may have.

I worked with Robert **. He was awesome. He walked me through everything step by step. Explained everything he needed, what I needed to do in detail. He did not make me feel stupid when I asked questions. He is a keeper. I would recommend him to anyone who needs to refinance. Please put this in his file for review. He was the best. Thank you for a awesome experience.

Process was very convenient but as usual, convenience comes at a cost... was lead to believe shorter term loan but ended taking my loan back to original 30 years. This was a QUICK FIX to my finances but in long run, I'm back to where I started with a tiny bit lower monthly payment.

I refinanced with Nationstar and the whole process was quick. They are highly efficient. I went through the whole thing in less than two weeks. I was really surprised. Their mortgage professionals, Allen and Debra, are fantastic. They were very attentive and if I had a question, they just answered it right away. Usually when you refinance, you get like one month off of not having to pay the mortgage but Debra was able to get me two months off. That was a really great benefit.

From the beginning of my loan process the loan representative was very knowledgeable and helpful. I also spoke with the closing representative that was nice and knowledgeable. I would recommend Green Light.

We didn’t owe very much left on the house, but I thought that I was paying interest that I didn’t really need to be paying so I refinanced with Nationstar. They are my mortgage company and I stayed with them for the convenience. They already knew me and it minimized the amount of stuff that they wanted. Their reps were very responsive and got back to me at emails very quickly. The whole process went smoothly. I've been through another mortgage company at a different house and they were much pickier. Overall, the experience was very efficient. Nationstar only asked for the information they needed and it was much quicker than I thought it would be.

Greg just refinanced with Nationstar because his interest rate was so high, which should have been done years ago but never was. The first attempt was not very good. We went all the way up to closing and then they told us it wasn’t going to close and didn’t tell us why. We couldn't get a hold of the person that we talked to any more and they wouldn’t call us back. Six months later, I decided to give it a try one more time and had a completely different experience with the new person that we talked to. They've been very helpful and since refinancing, we've been getting an almost $300 payment less than what it was.

I wanted to refinance my home to save a few dollars. I contacted my mortgage company and spoke to Ashley **. What a professional individual. He streamlined my VA loan, dropped the interest rate from 6% to 3.85, dropped 2 years off the mortgage and 50 dollars off the monthly payment. When his job was finished he pass on to Nikki **. This lady is the epitome of customer service. I must have ask her a 100 questions and she never wavered. I'm still waiting for the final product to come together but if it anything like my past experience with these two phenomenal it will be a breeze. Thank you two so much for your assistance.

I am on hold right now with Nationstar Mortgage and been trying to resolve this for over 2 hours! My monthly mortgage premiums of $4,614.37 that include principal, interest and some amount for escrow toward yearly property taxes were always paid automatically on time from my bank account. As before $4,614.37 was paid on June 1, 2016, but on June 6 I received an e-mail from Nationstar Mortgage that payment was not received. I checked my bank - payment did go out as always to same beneficiary as always.

I was with Nationstar for three years and then I refinanced with them to lower the interest and monthly payments. Their mortgage professionals were friendly. They answered my questions and were fast. My interest rate was up to 5.0, and they lowered it to 4.0 after the refi. I also owe 21 and a half years, then they dropped it to 20 years. It went down so I'm happy.

I have a phobia about going to the dentist but I would go to the dentist 30 times before wanting to go through the mortgage process. It was a hellish experience. Everybody blames the underwriter for everything - he wants this and that again. They always make it where you wind up wanting to just pull out and say, "To hell with it" halfway through. Speaking with other people, this has been a lot of people's experience. It's asking for the same documents three or four times and filling out an application again because the 45-day period lapsed.

My mom already had a mortgage with Nationstar for the past 12 years. We needed to refinance because the 10-year interest-free special expired and the interest was obviously adjustable and going up. I tried to convince her that we needed to refinance, but she didn't want to. She finally agreed to refinance with Nationstar because she was more familiar with it. Their reps were all nice and very professional. Refinancing has lowered our monthly payment, although we probably could have gotten a much lower rate elsewhere.

We had a simple experience with Nationstar Mortgage. It was so easy and quick. We didn’t have to leave our home because they brought somebody in to do the signing here. However, I wish I could refinance my home I'm in. They're too picky. Other than that, they were excellent to work with.

The loan that I had before was through Cenlar, and Cenlar sold the loan to Nationstar. Nationstar was servicing my old loan that I refinanced. I also used Greenlight and I refinanced it just recently, and Nationstar is still servicing that one. It seemed awful easy to just stay with them. Their mortgage reps are very good. Everyone I dealt with was very friendly and professional. I got a lot better interest rate and so I'm paying down much more principal each month than I was before. It was pretty much as I expected. I expect a fairly high standard anytime I deal with people, so if I don’t have any complaints, it's a good compliment. It went very smooth.

The following people were very helpful and responsive: Nikki ** and Daniel **. Easy process getting the refi done. Thanks.

My experience with Nationstar Mortgage was the best. Their mortgage professional was amazing. She guided me through everything. She went on vacation, came back, then started it all back with me. The guidance I received was 100% perfect and I have had freedom since I refinanced with them.

The financial officers/brokers are very helpful and courteous. The processing is quick and speedy. Love it.

As I type this review, I am livid! I had one bank for 17 years after we built our house. Then one day I get a letter saying they no longer back Fannie Mae mortgages and our mortgage has to be given to this company Nationstar. I never heard of them, I did not receive any paperwork from them when my first payment was due. I was getting nervous so I called them, they said everything would be fine and nothing negative would be reported to my credit. As I've come to find out, the ONLY way you can make a payment to them without being charged a fee (to make your own mortgage payment, they want to charge you unbelievable!!) is by an ACH withdrawal every month.

It made sense to stay with Nationstar Mortgage for our refi because I had an existing mortgage with them and they have always been fair to me. They expedited it and everything went smoothly. It was exceptional. I got what I needed. Everybody knew what they needed and they got me to the right people. I've had a lower interest rate, lower monthly payment, and no PMI.

I was looking to lower my interest rates, and my experience with Nationstar has been excellent. Their mortgage reps were very professional. Since refinancing with them, I've had lower payments and got extra money for it.

Used them to refinance my home. They were great, would use them again.

I was with Nationstar Mortgage before. They kept sending me letters stating I was available for a refi and that they could make things better, which they usually can't but they could this time. So I refinanced with them and it was easy. I didn’t have to jump through as many hoops. They brought the person out to my house to sign all the papers so I didn’t have to go anywhere to fill out the information. During the refinancing process, their reps called and sent emails. Everything was through eDoc and it was very easy. They gave me three or four different options. I thought very well and picked the one that I liked the best. I got one month without making a payment. The monthly payment has dropped, only by 50 bucks but that’s good. I was able to pull some cash out to pay down some other debt. Overall, it was a very pleasant experience. It was simple and they kept me in the loop at all times.

We had a very easy transaction with your staff. They were each very easy to talk with.

From start to finish, my experience with Nationstar was quick and easy.

My refi process began in December. My HARP refi had been processed through the incorrect program and was denied; but my loan officer never communicated that with me. Repeatedly I was told it was being held up for one item or another. It wasn't until 3 months later that I discovered the problem and was able to restart the process. Again, I experienced communication problems, which resulted in my paperwork being sent to the incorrect title company, as well as in delays in closing.

Very friendly and easy people to work with. Definitely will recommend.

I’m really happy with Nationstar. Everything was really fast and good and they didn’t ask me for so much paperwork. Their reps also gave me their number. They were calling me frequently during the process. I only have five years left on my house and my payment of $1,000 is pretty good.

I would recommend Nationstar Mortgage to a friend for their mortgage needs. I had a smooth experience with my loan, and the people at Nationstar were there to make it a successful process. Five stars.

I did a refinance with Nationstar as it seemed like a better deal. I had a good experience with their mortgage professionals and was very satisfied with the guidance I have received. Nationstar was able to lower my payments. I'm a happy customer.

I had my original loan with another bank and they sold it off to Nationstar. They then sent me a letter about refinancing and it was something I had thought about for a while to lower my rate, which was pretty high. The mortgage people were good. The first guy was Patrick and he was awesome. The guidance was clear and straightforward. The process was real easy to do with the e-filing. Anything that changed, I was called right away or emailed to let me know. Nationstar got me a better rate and shaved five to six years off my loan. My monthly payment went up $20 but the years went down to 15.

We had a very good and non-stress experience in refinancing our loan. The loan officers that helped us were helpful and direct to the point.

Refinancing my loan with Nationstar went pretty good and I didn't have any problems. They were able to lower my monthly payments. I'd recommend them.

Good overall service and costs were reasonable. I simply refinanced existing balance to a 15-yr note. It worked well for me and the NationStar agents were professional and easy to work with.

My old mortgage company sold my loan to Nationstar. Nationstar sent me a letter about refinancing my mortgage and gave me a good offer. The two gentlemen that I dealt with were excellent. Nationstar even sent people to my job to take care of all the paperwork so I didn’t have to be bothered to leave work, which was great. I haven’t had any problems. The highlight of my experience was the percentage offer. I went from a 30-year loan to a 15. Right now, everything that Nationstar said will happen is happening, where I don’t pay a particular month. I have the payment set up where they'll take it out of my account on a bi-weekly basis and it will start in July.

It was an easy experience just time consuming like most home loans. Jason (my contact) was very helpful.

Please let it be known that my experience with Greenlight Loans personnel were very professional and was very knowledgeable in getting my loan refi. I would recommend my friends and family members to seek their advice and get a loan through Greenlight company. Mr. ** and Ms. ** were very helpful. Thanks again.

I already had a mortgage through Nationstar and getting a better interest rate led me to refinance it. Their mortgage professionals explained everything, but when I saw the $1,000.00 figure and questioned them about it, I was told it will go away in the final analysis of figures. It went down, but it didn’t go away. I was a little frustrated that I had to bring $800 to the table for closing because I was told that there would be no closing cost. So, that was a little bit frustrating. Nevertheless, I like the part where they had a notary come to my office and explain all the paperwork. Since refinancing with Nationstar, my monthly payment is less.

I would have liked the 3.5% since on the others banks had it at the moment I DID the refinance.

Accurate. Very fast. I have been with Nationstar since 2010. Great company.

They were very knowledgeable and courteous. They kept me informed of any and all transactions. Would recommend to a friend.

However, there are online billing issues. Nevertheless, I had lower payments since my loan was refinanced with Nationstar.

I just wanted to share my experience with Toy ** and Anthony. These people were excellent in communicating the entire loan process to me. Toy would always keep me ahead of what the underwriters may ask for. Anthony kept me updated with the best interest rates and other details that were important. These are great people in this business and I have already given them a referral to help a lady with whom I work with. I guess the underwriters were really busy with other loans, because I had to keep updating some of my paperwork, but hey, it's now over and I'm very happy! Thanks to all of the cool people that made this possible. Take care and God bless.