Mr. Cooper Reviews

I came from GMAC Mortgage, had two mortgages with them, and they were absolutely awful and atrocious. I've been with Nationstar for about five years and I love them. One, I appreciate the fact that they're a mortgage servicing company that is not just in the business of originating loans and then selling them off to the highest bidder. Back to 2008, that practice is what put us in that exact catastrophe.

Nationstar Mortgage bought my mortgage from Freedom Mortgage when Nationstar bought Freedom. Nationstar advised me to refinance for a lower rate and their reps were really good, especially Derek and George. They did a very fantastic work in the process and provided excellent guidance. Refinancing helped me lower my interest rate a little bit which dropped my monthly payment for a few hundred, though I wish it was more. I look forward to refinancing again in the future.

It was Christmas time and everybody's broke so I thought it'd be a good time to refinance. The news was predicting that the rates were going up and I could still save a few points where I was at the time. My interaction with Nationstar's staff members was super. Their guidance was adequate and informative. Hopefully, everything got taken care of. We got a lower rate and less monthly payment. They have great customer service. They follow through with everything and get back to you.

Nationstar is our original mortgage company so we stuck with them for the refinance and it was the easiest and best experience we've ever had with any kind of mortgage. It was low-key, no drama, the simplest, and no issues throughout the whole process. We're thrilled to death. The loan officer sent papers for both of us to sign and we had absolutely no problem getting in, logging on signing our name. Now, we're on a 15-year mortgage and our first payment is due on February 1st.

I did not initially obtain my home loan through Nationstar, they bought out the company I was initially doing business with. I had never had any problems with my initial mortgage company. Since Nationstar took over, it has been YEARS of problems!!! They took out a mortgage payment from my husband's checking account without his approval and are now refusing to credit our account OR return the money. I have had years of bad experiences with them, and they are rude, disrespectful and arrogant each time you try to talk to any representative (a few won't even provide their NAMES). And they also will tell you something different.

I was with Nationstar shortly after I purchased the house and then they bought my mortgage out and I've been with them ever since. I gave them the first opportunity to refinance with us and just went with them. I checked around and since I was going with the same company, my closing costs were a little cheaper. But still, their guidance was fine. They were pretty thorough and I was always in touch with them. I had a daily conversation with them either through email or even a phone call and they were informative especially if there's anything that changed or I needed updating on. My payment was about $237 cheaper so I'm now getting extra $500 a month on my 401K because I refinanced my house

The Nationstar reps were very professional and they helped me do the best plan to re-finance with. We worked it in the most efficient way. I had adjustable mortgage interest rate. So now I have a fixed mortgage interest rate and it’s definitely an advantage now that the interest rate is gradually going up again. The refinance process was very short and that's the best thing about it. They had sufficient information to process the documentation and make the process very short to do a closing. They also helped me with some of the closing cost, in terms of how we were going to apply that towards the loan.

I had a mortgage with Nationstar and they called me and made me aware of refinancing. The person that was in-charge of closing was very informational. He made sure I understood everything that was going on. I'm very satisfied with my experience and I'd recommend them.

I wanted to lower my interest and payments and the reps at Nationstar were very efficient and pleasant during the refinancing. They had the information that I requested at their fingertips. I got a lowered interest and a lowered payment, and they didn't have to come in and check the current value of the home. The two gentlemen who I dealt with over the phone and the internet were terrific and the young lady who was with the title company that Nationstar used was also fantastic.

Nationstar erroneously force-purchased insurance on my home, when I had the home insured and the insurance paid for. They proceeded to adjust my escrow account and raised my payment by over $800 per month to cure what they thought was a depleted escrow account because of the insurance payment that THEY erroneously made. The discovery of this occurred in September of 2016 and here I sit in January 2017 with the matter still unresolved. All the while I am forced to make a payment that is $800 per month higher than it is supposed to be. If I don't pay the full amount, including the $800 adjustment related to Nationstar's mistake, guess what happens - foreclosure threats. This is the closest thing I have seen to legalized theft.

Refinancing with Nationstar was pretty easy. I talked with whoever the loan officer was first and he answered some of my questions, and then the person that I worked with the follow up did a great job as well. They were very professional. We were doing a HARP, so there were basically no docs and it dropped my interest rate. It's mostly standard refi so it made things very simple. I’m a real estate broker so I work with mortgages a lot, and this was a good experience.

I bought a mortgage from a bank in McDonough that closed the day I got it and that mortgage got sold to five different people and Nationstar was the last one that ended up with it. They've been the nicest people I've dealt with. Even the lawyers that they called to talk with me about the changing mortgage were very polite and informative. I had a 2.75 mortgage and they kept telling me that it was running out and that I had to do something to keep it from going really high. So at last ditch, I finally told them okay. Now, they've got it at 4.75. I didn't have to pay my December and January payments. I'm due to pay in February so that helped me through Christmas season since I've got four great-grandbabies and I had to buy for them and got a lot of other stuff cleaned up too.

I was diagnosed with colon cancer and I was going in surgery. My wife wasn't on the mortgage and I was trying to get everything set so if I died, she could continue making payments without having to worry about burying me and trying to get a loan to pay the house off. I spoke with a lady from Nationstar and she got it on the paperwork. I told her what I was trying to do and that I was cut short on time, and she put everything in. She got me on a HARP loan so I didn't have to go through an appraisal and it sped things up a tremendous amount. She went above and beyond, was very polite and helpful. She even gave me her contact information after I had moved to the closing officer and told me if I needed anything, we can call her back and contact her.

I was absorbed by Nationstar Mortgage from another company and they offered me a fixed rate if I refinance my old mortgage. It just moved over quite easily and I was qualified. Their people were very, very helpful. I certainly appreciate their customer service, which is very difficult to find nowadays. Anthony was very helpful in suggesting things in moving along. He's available for me to call at any time for any questions I have. To speak to a real person and get a callback, he was very on top of it. I'm very happy with my refi. I feel secure now that I have a fixed loan.

Nationstar bought my mortgage from Bank of America. I had just gone through a loan modification with them. Now that NationStar has my loan my payment has increased another $104 a month. I am disabled and can't afford that and now I'm told I will have to go through the loan modification again. Today I got a letter stating that they are going to accelerate and foreclose on my home unless I come up with almost $1500 by 02.01.17. I don't even get that much money each month from my disability. I thought BOA was bad but this company has them beat by a long shot!! Worst mortgage company ever!!!

Nationstar Mortgage sent me some documentation stating that they could refinance my old mortgage. I enjoyed how fast they were in the process because I had applied with Bank of America for almost two years and never got anywhere. Nationstar gave excellent guidance. I also have lower interest rate with them.

I was interested in refinancing my loan then my mortgagor sold my debt information to Nationstar. So, Nationstar reached out to me and our interactions went fine. All the mortgage professionals I dealt with seemed very personable. I also got to skip a month of payment.

I have a great experience as my first refinance. Daniel ** and Caley ** was amazingly helpful throughout the entire process. I also learn a lot about my own house. I highly recommend Daniel ** and Cayle ** for any refinancing you planned in the future.

We've been with Nationstar since we bought this house fourteen years ago. They have treated us well and we are satisfied with what we're doing. We took up some advice from a few people and decided not to go with a reverse mortgage and keep the home to ourselves. All in all, we're very happy with Nationstar.

Daniel ** and Colleen ** were extremely helpful and professional. Great experience working with both of them. They made our refinance very hassle-free. It was very stress-free and we would work with both again, and we would recommend them and Nationstar to our friends and family.

I had a mortgage with Nationstar and refinanced with them for the lower interest rate. I was provided good guidance and I liked that the process was all computerized. They also answered all of my questions.

Nationstar was in-charge of my previous mortgage and I refinanced with them. The idea came when I received some information from them in the mail. Each one of their reps that I dealt with was excellent and gave me very good guidance. They were very professional, courteous, and had good customer service profile at Nationstar which I liked. In the long term, my mortgage term would hopefully be reduced.

This is our second go around with Nationstar and both times they bought our mortgage. 1st time when we sold our home and it fell just right where we sent in a mortgage payment and it took over 3 months to receive that back. Now we have had a major storm damage our house and they have yet to release any funds even though we have already passed their 90% complete with repairs inspection. Every time I talk to them they have rejected a form we submitted or need another form. They are holding over $40,000 currently and have been since September and it is now January. If you have a choice do not pick this company!!!

I refinanced with Nationstar for the lowering of my mortgage's interest rate and also for its payment. Everything fit in place and I didn't have to do too much. The reps were all more than helpful and very pleasant. So far, things are running smoothly and I'm satisfied.

I wanted to take some money out so I refinanced with Nationstar Mortgage. I had a loan with them before so it was convenient refinancing with them. Their rep was helpful and informative. I got the money out and the whole experience was good.

I had some other business that I've done with Nationstar so I took a chance and called for a refinance. They were the easiest at that time. Their guy did it and I didn't check on anything. However, I could have gotten a lower interest. I asked about it but I didn't get it, but I get to save some money nonetheless. The reps I worked with were also very nice, a lot nicer than HSBC which is the worst company ever to deal with to try to get a loan.

Nationstar kept sending mails and calling me before. I let them pass by because I told them I wasn't working but they still sent me more mail. I finally decided to call them back and they told me they can lower the payment of the house. From the beginning, I didn't believe it because it's my rental house and I didn't want to do anything about it. Then I decided it's time to do it again and so I did and it's been okay.

I refinanced with Nationstar Mortgage a couple of weeks ago, where I made a deal with them at a lower interest rate. My interactions with the professionals were perfect and the guidance I received from them was excellent. Their process was fast because I had applied with Bank of America for almost two years and never got anywhere.

We had a previous mortgage loan that was purchased by Nationstar Mortgage from our bank. We did a refinance for the interest rates. We were on an adjustable rate mortgage so we went ahead and did a refinance to a fixed mortgage. Anthony and Ivy, the mortgage professionals that I talked to, were wonderful. We haven't even made our first payment yet but we will have a benefit because our payment will have gone down.

I wanted to refinance my home last year. Because I have had a BK in the last four years I was told by multiple mortgage companies I had to wait for the four-year mark. I waited... I went with this group of incompetent people because I thought since they already owned the mortgage it would be easiest. I was originally told that a refi was a slam dunk given all my information. Here I am four months later and now I am told they can't do it because of the BK. They had all the info from day one. Nothing changed. Now 4 months later my credit score is lower due to them pulling my credit once a month for the last four months, and interest rates have gone up! I am screwed and they don't give damn. I would advise everyone avoid them at all costs!

Nationstar bought our mortgage and they sent us a letter about refinancing. Given that they already have our mortgage, refinancing would be really easy. We have done this a number of times and we had all the documentation they needed so we didn't have scramble on. Their reps provided everything that we needed to know and we sent them our paperwork. They did the loan calculations and arranged for a closing. It went all fine.

Nationstar Mortgage company continue to raise my monthly mortgage in a regular basis as if my paycheck goes up each time I get paid. I have asked Nationstar to transfer my business to another company multiple times with no avail. I am to the point that I am near losing my home. It appears that this is their objective. I have complained about this matter to Better Business Bureau. I need help to save my home where I reside in the last ten years.

I called about this problem on Dec. 30. I was told this requirement was only lasting until Dec 31 and then would be changed. Well it isn't changed. You cannot log into your account without putting in your 9 digit SS#. I refuse to do that. So I cannot use their website online.

Nationstar is the most deceptive and deviant company I have ever done business with. And no, my loan is not delinquent, past due, or anything but on time. Their reps will string you along, transfer you from person to person, and screw up your loan (and credit if you don't catch them and force them to stop). Given the choice between a loan shark and Nationstar, you'd be better served using the loan shark.

I have heard about the HARP program and was interested in reducing my interest rate. I like the fact that Nationstar approached me about the refinance. They gave me a call and offered it to me. The rep from Nationstar Mortgage was very good and gave me all the information I needed. The process was also very easy and fast and I like that there was good communication. I could reach them easily.

Nationstar sent me a letter saying how much less my monthly payments could be if I refinanced, so I called them, we struck a deal, and I'm happy with it. It was all very professional. They gave me several options and I chose the one that was best for me. I was able to get a lower interest rate and a lower payment. Plus, I'm able to pay it off faster.

I found out about some rates Nationstar had, as well as the HARP loan, and decided to give them a try. The rep was real good about explaining stuff, and when I went to him with some issues, he was able to resolve them all reasonably quickly. They did a good job and were prompt at getting back to me. I got a much lower rate and went to a 15 years instead of a 30. Additionally, I had a floating payment and the closing rep was very helpful in making sure that I received that payment back. It was a pleasant experience, overall.

I had a mortgage with Nationstar which had a high interest rate. I refinanced with them which was pretty easy to do. I got a lower payment on some of them but an additional time period to pay and I ended up paying $4,000 for each one of the four that I did.

Nationstar bought my mortgage. I'm retired and in debt and I wanted to lower my monthly expenses. I then considered refinancing my old mortgage. The Nationstar mortgage professional I dealt with was efficient, very good and helpful. We discussed what I wanted, if I wanted money out, lower interest or lower monthly payment. And what I was trying to do was get a lower monthly payment. There was another rep I dealt with who was not very pleasant and he was trying to get me to rush to send some things. I found him difficult and he was supposed to do something so that I wouldn't have a payment in November or December. But that didn't happen.

We had gotten a couple of phone calls and some emails from Nationstar about the opportunity to refinance and get a better interest rate. We did the refinance and their guy was very friendly, knowledgeable, and really patient about answering our questions. It was a positive experience. There were no problems with anything and it was a really quick and painless process. And all was good and they seemed to have looked out for our best interest. We're gonna get to pay our mortgage off a little bit sooner and have a little bit lower payments. My husband and I were both really impressed.

BofA sold our loan to Nationstar and that's when the problems began with our mortgage. They forgot to credit our first payment and therefore claimed that we were behind for months. We were in the middle of a Ch 13 so they never sent any correspondence nor phone calls. As soon as our BK was completed after 5 years of payments, they raised our interest rate and told us we were behind for several months. We tried to modify our loan 3 times and were denied. After living in our home for 11 years, they are in the process of foreclosing. We would still be in our home if they would have put our interest rate back to where it was. We can't afford the extra $900 a month. We have now lost the $300,000 that we put down on our home and are left with nothing. We don't even have anywhere to live.

My mtg was sold to Nationstar Mtg in October of 2016. Since then I have spend days and days talking with their customer service personnel trying to set up auto pay. I had a representative walk me through it in late October. I paid them my Oct and Nov payments and was assured that auto pay was set up. In mid December I received an email stating that my Dec payment was late. I was not able to log into my account and their call center was down over the holidays. Yesterday my calls started at 9am and my wife was still exchanging calls with them after 3 in the afternoon. We still can't log in and they still have not been able to help us with setting up auto pay. I cannot log into my account and they do not send monthly statements, (paper statements) to our home. As of right now I have no way to review my account. This is the WORST customer service I have ever had and would advise anybody to avoid giving them your money.

Has called repeatedly trying to sell a refinance. Upon agreeing to listen, they kept me on hold for extended periods. Upon speaking with a "mortgage professional," I found an arrogant, cocky, and smug individual who was upset because I wasted his time. I wasted his time? Nationstar, you need to get a hold of your "mortgage professionals."

Nationstar called me about refinancing and then sent an email regarding the options. They were courteous and easy to get in touch with. I've been with them for almost 5 years. The lower interest rate is a benefit. Wonderful experience.

My mortgage was purchased by Nationstar, and since the market was favorable for a refi, I went through the process with them. I had a lot of difficulty with the people at Nationstar. Originally, everything was going smoothly. And then, they were waiting on a questionnaire back from my building management, and I never heard from them again. I followed-up a couple of weeks later. I tried tracking them down. I tried calling the agent. He wouldn't return my calls or my emails. He finally returned my email and said that I need to call somebody else. I called his boss and I was advised that they were told by my building that there was some pending litigation which was not true. It then took a couple of weeks for me to try to clarify that with them. It finally got clarified and everything went through. It was totally mishandled and I should not have to chase down. I was about to take my business elsewhere.

We had been with Nationstar for years and we just refinanced with them. My loan payment was almost $1500 a month and it's lower now after the refinance. Nationstar was very helpful in getting my refinancing through.

I'm looking at retiring in a few years and I want to make sure that my house payments stay the same. I dealt with two guys who work with Nationstar and they were both great. Not making my house payment for two months was nice and they lowered it about $150. It was a great experience with Nationstar and I have no complaints.

I want to thank Michael ** and Jason ** for all their hard work on my loan. Jason and Mike took over the account and worked quickly and efficiently to get my loan turned around in record time after a hiccup with my original closing coordinator. I truly appreciate their kindness, guidance, expertise and quick response to all my questions and concerns. This was a team effort and I am very grateful they saw this loan through to the end. I'm a very satisfied customer and would definitely recommend Greenlight Loans. Thank you!!!

Nationstar Mortgage bought out the people that had my notes on the house before and then they called to offer refinancing. I was very happy with the fact that their representative took the time to research and figure out the reason why I didn't get approved when I first tried to get refinanced. He began the steps and did everything to get me approved. He knew pretty much everything that I didn't know. Nationstar was on top of that all the time. They called me to give me updates regularly and did all the work for me. All I had to do was answer the phone for them. It took a while but I finally got approved and I was very happy with that. I have lesser mortgage payment and so eventually, I will pay off my house in half the time.

The Nationstar rep who I started out talking to to get the basic information to get the cash out refinance started and the loan officer were both great. They were very easy to deal with. The refinance was done very quickly and doing most of the upfront paperwork electronically made it very easy. Nationstar provided excellent service.

The first person that I spoke to at Nationstar was really helpful. But he did not finish with me. He wasn't quite as knowledgeable. We got off to a little bit of a rough start because we were not on the same page as to what I have been told. Something happened and he said, "Oh, well, you know, each day is different. Let me see what else we are going to have." It took him a little bit longer to get with it but then we got it done and it was fine. Overall, Nationstar has been efficient and helpful. The experience was pretty seamless and I didn't have to provide tens of documentation since I already have my mortgage with them. And because I'm busy, I did appreciate that it was very streamlined. And it was awesome that they came to my house to close.

I've been with Nationstar for quite a few years now and everything has been fine. I dealt with a rep that I originally called and then he handed me off to another one that did all the paperwork. They were friendly, efficient and they knew what they were doing. Everything went smoothly and my interest rate is lower thanks to them.

Nationstar is my current mortgage company and when I saw something on my statement about refinancing, I called them about it. Their refinancing options were very clear. They were very professional and things went real smoothly. I was able to understand what they were telling me. We did a 30-day turnaround which was very nice and easy. My payments were reduced considerably and I'm very happy with them.

The two Nationstar reps Jason and Joshua were wonderful and really nice. They were ready and willing and they answered all my questions. They did an excellent job and since refinancing with them the price is now easier and much more manageable.

Nationstar have been with me during my previous mortgage. I just refinanced my home to a short-term and so far, it's been good. They are professional and their rep, Jeff, helped me out good. He gave me several options that I can take advantage of.

Nationstar bought my loan from B of A. Things went along fine for a while then they start sending bills with new payment amounts added to them. After checking with them the last 4 months and sending in the actual payments, I have found they have changed my account to an escrowed account without my permission. This is not okay and each month I have asked for an accounting and they have said they would do it. This time they say I will hear back within 7 days. I just want to join a class action lawsuit against them for harassment. So if there are any other people that are experiencing this feel free to contact me.

I had the account with Nationstar so that made it easier to refinance with them. Everybody was very professional, the deadlines were met and it was a pretty smooth transaction. They gave me the different lengths of the loan and different options that I could choose from. Refinancing with them, I was able to bring the interest down a few points, a little over two, and the monthly as well, so that helps a lot. It was a great experience all the way around.

The Nationstar rep was nice and helpful, and I got a lower interest rate and a shorter term. However, I was upset that I already had a loan with Nationstar that had an escrow balance in it, and instead of transferring that balance over to the new loan, they charged me new escrow start-up. Also, I still don't have my original escrow money back. I have called and left a message for the processor that handled the loan, but she hasn't called me back. But apart from that, Nationstar is good.

I got a contract from Bank of America and it was passed to Nationstar. Interactions with their reps were pretty good during my refinance with them and their people were knowledgeable. I did a refinance with a lower interest rate and two years less time, 15-year mortgage. I also got two months with no mortgage which wasn't a bad deal.

I have been a customer when Nationstar Mortgage was Nationstar Loans (many years). I had to write the BBB, issues still aren't resolved. ISSUES: My 2nd mortgage includes a $200 subordination fee but Nationstar NEVER refinanced my mortgage in 2011, 2012, or earlier when I was unemployed even though they said they would. I have ALL emails. I have NOT been able to obtain a refinance with a LOWER interest rate 5% and mortgage payment is EXTREMELY high. I'm in an infinite loop when attempting to log into my account. NEVER allows me to log in.

I would NOT advise anybody to use this company. The people Were rude and did not care about my concerns. My mortgage was bought out by them. I have never dealt with more unprofessional people in my life. I paid the loan off just a few weeks ago just to get out of there. They have NO training program for these people I would think. Trust me! I can't believe they have any good reviews! WOW. Must be a Texas thing. Has to be illegal people they hire for cheap! STAY AWAY!!!

I had a 30-year mortgage with Nationstar, and I decided to look into refinancing with them. Their mortgage professionals were knowledgeable, timely and on point. The process was very user-friendly and I was able to get it into a 15-year mortgage which is a significant benefit.

I have a rental house property that I needed to get refinanced, and Nationstar was the one who got the mortgage. I called them up and I wanted to see if I'd get a refinance before interest rates started rising too heavily. It was straightforward and I was able to have a contact that I could call or they could call me plus email back and forth. It was closed in a short period of time and they sent me my first monthly statement for January. I got a lower interest rate than I had previously and it'll still be roughly the same amount of time to pay the mortgage off. I was also able to call when I had any questions and to see how things were going, and they were helpful.

There was a late payment because of errors made by this company in assessing the amount of my escrow payment. I called attention to it multiple times but they continued to bill me erroneously. That has now impacted my credit score to the detriment of a new mortgage I'm trying to obtain. I would not do any further business with this company.

Citibank sold my existing mortgage to Nationstar who then contacted me about refinancing. Nationstar’s representatives were extremely professional, well-organized, knowledgeable and accessible which are very important to somebody who is refinancing. Everything was as it should be. The refinancing lowered my payment, which made a difference. In fact, it was my objective and they listened to me. My experience has been good and productive.

My loan originated from GMAC and Nationstar took over. I did a refinance and everything went well. I had a 30-year loan and it's going to be cut down to 15 years. They did take the monthly payment up but it was only $100.

Nationstar Mortgage was my previous mortgage holder. The biggest reason that I went through with my mortgage was because their reps were complete in explaining what would transpire from beginning to end. I didn’t have any concerns. I've refinanced six times throughout my life and it was not always a picnic. I had some hellacious problems during the middle of refinancing. I wanted to be sure that I wasn’t going to be dragged through that again or I wasn’t going to bother because my interest rate wasn’t particularly high. What made it the easiest was due to the people that I was working with and it went exactly as they explained it. It was the simplest refinance I've ever done.

Nationstar was able to do the refinance at the rate I was comfortable with. The reps were professional and they did everything they said they would do. They were able to lower the payment. But I hope they don't call again asking me to refinance because that was a little excessive. They've probably been calling me twice a month for almost a year.

I had my original mortgage with Bank of America and I was transferred over to Nationstar. I never had a problem with Nationstar's representatives. I was starting to work with another company and the fees were so high, which I couldn't understand, and then I got an email from Nationstar. So, I called to inquire and the information that the rep shared was that they're going to save me a few thousand dollars. I decided to stay with them. My experience was very straightforward. I liked that it was quick, easy, and user-friendly, and I'm thinking about refinancing my primary home with them before these interest rates go up since they have all my information.

I had a mortgage with CitiMortgage and then, I received notice that they were changing to Nationstar. They told me that they would match any price from any competitor in refinancing my old mortgage. The process was very quick and easy. Everybody was on point. I was very happy with everything and how it turned out. I now have lower monthly payments.

I had my mortgage through Nationstar Mortgage then I decided to do refinancing with them. During the refinancing, the mortgage professional was very informative. I felt like I knew what was going on and I knew what to do. So, it was a very comfortable experience. Unlike other experiences, not with other mortgage companies, but with other experiences that I’ve had, sometimes you don’t feel as informed and that makes you a little reluctant to make a decision about whether it’s purchasing or refinancing something. A lower interest rate has been a huge benefit from my refinancing experience too.

My original home loan was purchased by Nationstar so I also used them in refinancing my old mortgage for convenience. There were a couple of glitches but for the most part, it's a done deal. They lowered my interest rate, got rid of my pre-mortgage insurance and shorten the term of the loan. We got it closed in 23 days. They were very expeditious.

My loan was bought out by Nationstar and the continual refinancing notifications that I received over the past year made me decide to do the refinance. I have a positive relationship with Nationstar since I've been with them so it didn’t make any sense to go anywhere else. Also, the rates that they were advertising seemed to be reasonable compared to the other notifications that I have received in the mail. I was very comfortable with Nationstar. The person who I first dealt with appeared to be knowledgeable in what I wanted to do, whether to refinance or get equity. I just really wanted to reduce my mortgage rate and the amount of my mortgage, and he was very helpful. We were able to have a closing on the loan and I now have a reduced mortgage and feeling a little less pressure.

Jess ** and Jesus ** were excellent people to work with. Both were courteous, professional, knowledgeable, and took the time to answer all my questions. They also took the time to make sure I understood their answer. If the need to finance or refinance is ever needed again, I'd check with Nationstar and their two gentlemen again! Excellent people to work with!!

Daniel ** and Tyrone ** were super in helping me refinance my loan. They were in constant contact with me regarding all my questions and helped me thru the entire process. It was a much better experience than I had anticipated especially since so much has changed with qualifying for a loan since the last time I applied for a loan in early 2005. Thanks again!

Please take the time to read this before entering into a contract with this company. Their customer service and response to customer concerns is non-existent and has impacted us greatly. We have been with Nationstar Mortgage, Dallas, Texas, for several years. Starting last year, Nationstar began erroneously reporting our account as being past due by 30 days. We have always paid ahead of time AND we sent documented proof, certified US mail, in the Fall of 2016 and again two weeks ago.

I was a victim of hurricane Mathew. Nationstar replaced my insurance even though on numerous occasions I sent the insurance verification. Well I lost my roof. I was given name of insurance agency who after they deducted a third for depreciation sent me a check for the 2 part of the check. The rest I paid out of pocket for because assistant the mortgage hired insurance agent informed me I would get the final payment when work was complete. When work was done contacted assistant sent in requested documents and pictures of completed work and claim status showed final check was sent out. After waiting a while with no checks I called assistant who stated that mortgage company had check made to them and them only and that they were planning to keep overage. What overage. There was no overage. She said it would now have to be inspected so again I faxed information to her. She did nothing.

Nationstar was my mortgage company and when I spoke directly to them about refinancing, they were real clear of the information I requested. I liked the way they treated me and the way they answered all my questions. They took the time to speak to me and to explain everything step-by-step. I'm real happy about it. They were real professionals and they provided excellent guidance during the refinancing.

Our interest rate was way too high, so we were trying to lower it and get some lower payments. Nationstar lowered our interest rate three percentage points, which was very significant, and our payment went down over $500 a month. It was a huge benefit for our family. The representatives were very helpful and responsive, and always making sure I had the information I needed. It's a very positive experience. Moreover, I loved the electronic filing and signatures. It's very seamless. I would definitely go through that again if I had to.

We did a refi with Nationstar to get a better interest rate. They were able to do what we wanted them to do. The guidance they provided was very informative and the interaction I had with them was helpful.

I called Nationstar and asked them if they’d be interested in doing a refinance. I wanted to lower the interest rates on the loan that I have with them. The guy said he would but I had a PMI and he said there's no way that he could get the PMI off. He quoted me about $1,700 a month so I shopped around. I found out that I could get it without the PMI and with lower interest rates. Then all of a sudden, the guy from Nationstar was able to come up with a loan without a PMI. I was frustrated with that because he should have done that initially instead of being dishonest and playing games but I did end up going through Nationstar because the process was quicker. I didn’t have to worry about a bunch of paperwork because they already have my loan. Once I accepted the offer, the process was pretty quick so that was nice.

Truly the worst experience possible after the sale of our home. The home closed on September 9th and despite having spoken to multiple representatives who claimed our check would be there within 3-5 business days, as of December 13th we still haven't received our check. On multiple occasions we have sent in further information that would expedite the process, to no avail. We actually were supposed to receive two checks, one for $40 and one for over two thousand. They expedited the $40 check. No one communicates with one another. The representatives are polite, but clueless.

I was switched over from BOA to Nationstar. Explained my problem with my mortgage and Bank of America's modification which was only 3 dollars and change taken off my mortgage, was told no problem. Knowing I was already modified twice at BOA they let me go through the process of a modification with them only to deny me because I modified my mortgage before. I am far behind on my mortgage only because BOA told me I was losing my house regardless so I stopped paying. Received the letter of denial yesterday. Called to see if I can do a repay or anything because my financial situation has gotten a lot better, told no.

Just got a courtesy call from Mr. Daniel ** that my loan is completed and funded. I am very happy with the outstanding professionalism that I experienced. Daniel and Charmyne **, what a great team. They help me every step of the way, and make themself always available when I have any questions. I will definitely refer someone. Thank you guys.

Nationstar bought my mortgage from Chase and it was easy and quick when I refinanced with them. They worked to get me a good low price, and now I have lower monthly payments and moved from a 30 to a 15 year so all around, it's perfect.

Nationstar Mortgage bought my mortgage when I was financed with Bank of America. I have refinanced twice. I looked into refinancing to lower my interest rate, for debt consolidation and also go from a 30-year to a 15-year duration. In fact, I was going into it with the idea of just refinancing and doing another 30-year and they gave me some option of doing the 15 and the pros and cons of it. So, they really helped me out with making a good decision. I paid off my two vehicles and lowered the monthly debt payments that I had. Moreover, I was able to pull out some cash from my mortgage and also do some more upgrades on my house. Everything was very much informational for me. Everything went smoothly. My experience has been very professional, and the people at Nationstar were polite and courteous.

I have been double drafted twice on my account, once in September 2016 and the second time today, December 2016. If this happens to you kiss any fees incurred through your bank goodbye! I sent faxes to two different numbers for a credit back on two return fees stemming from the September double draft. I have also learned that when a payment (even if it's in their error) is returned Nationstar will resubmit it again a few days later. When I called and spoke with someone (three different times) they are very put-off on having to deal with my complaint, no helpfulness and no consideration. I am looking to refinance my mortgage with another company and just to get rid of having to deal with Nationstar's lack of customer service. Well Merry Christmas everyone!

I already had a mortgage through Nationstar and chose to refinance with them. Their mortgage professionals were very good during the refinancing and their website was easy to maneuver. They were able to lower my interest rate and my payments. It was a great experience.

My existing mortgage company sold my mortgage to Nationstar. I refinanced with them for the ease and because they were going to get the thing done. I've been in the mortgage industry myself and what they have is a real fast type of a refinance. I still did check on the rates and other things, and getting the refinance done with Nationstar made sense to me.

Nationstar had a good rate and they reached out to me which I appreciated. They provided great guidance and helped me figure out what I needed to do. I stuck with them because the gal I dealt with was absolutely wonderful. She helped me through the whole process and kept me informed. The reduction in the mortgage has been substantial and it's been a great experience. I'd do business with Nationstar again.

I got my first mortgage with Nationstar Mortgage several years ago. I then decided to refinance so I contacted them. The reps I dealt with, Theresa and Vicky, were excellent. They laid it all out and they continually let me know what was coming next and what was on the list. Each day they followed through and things went along very well. They got back to me quickly and they were very professional. I was extremely impressed.

The Nationstar reps were friendly during my refinancing and the guidance I got was good. My monthly payments haven't lowered right now but it will in the future because my mortgage is going to keep going up.

We have an existing mortgage with Nationstar and we have a second mortgage for another house recently transferred to them. The interest rate on the house was a little high so we refinanced with them to lower the interest rate and have lower payments. Their reps were always really nice and answered all my questions. They told me what I could do and what I was eligible for. We live far out in the country and the escrow agent came out here to sign the documents. It was nice not to have to make that long trip into town. They use DocMagic which was really nice because I didn't have to sit there and sign 500 documents. I did it all over the computer and I can also read what I want. Our mortgage payment is now cheaper because of the refinance.

Looking to refinance my condo with the company that holds the mortgage should be an easy task, especially with an 800+ FICA and no late or missed payments over 10 years. Correct? Not so with Nationstar. One bungle after another, loan office mysteriously disappearing and being replaced then after 3 months I'm told they don't refinance these condo resort properties! Hello the Appraisal came in at <50% to loan value in early October. I have never seen anything quite like this one. The only guy who had a clue was my original contact Mike who kindly told me (after my new loan office stopped returning my emails) that they don't handle my property. I guess I'll keep the mortgage I have with them. Is there neg stars?

My loan was sold at one time and Nationstar became the servicer of my mortgage. The mortgage professional, Tracy, is nice, professional, did what he said he will do, and followed up. They lowered the interest rates, which actually knocked off a couple of years. Now it's about $24,000 less than what I'll be paying. I was perfectly satisfied with the loan process and the people that I worked with. Everything was nice which worked out great.

My loan had adjustable rates, so it kept going up every year. Refinancing with Nationstar provided me fixed rates and it also lowered the payment. As soon as I talked to the loan officer the first time, she called me back with a lot of answers. They all did a good job. They came to my house and we signed the paperwork right there. It was very nice and comfortable. I'm very happy I got it done.

My mortgage was sold to Nationstar Mortgage and I refinanced with them to lower my rate. Their staff were very cordial, very accommodating and easy to deal with. I was qualified and the transaction went smoothly and efficiently. You negotiate the rate and the amount of time, and you decide whether you want it or not. I elected to do it and the loan will go into effect in January. It was an acceptable experience.

I recently am refinancing with Nationstar, or attempting to do so. I refinanced the year prior and got all of the documents together from my divorce and completed all of the documents. So this go around the company is saying I need to get the exact same documents, which makes no sense to me, because my ex is off the loan, or I thought?? Anyways long story short the Greenlight people they are using cannot use the previous refinance done by Nationstar and basically said that the "other" company didn't do their job.

I refinanced with Nationstar to secure my interest rate. They were the only ones who'd work with me and my interactions with their reps were very good. The very first time that I got involved with Nationstar, I ran into a lot of problems. I felt like I jumped through way too many hoops. Every time I'd get something done, they'd want something else and I was getting pretty frustrated. But that was a long time ago and this time was pretty good. This experience was much better and I really enjoyed it. Though I haven't had to make payments yet, I like the way they have been treating me.

I'm self-employed, I have no real estate and I could not get anybody to refinance me. So, it was through my own mortgage company that I could do it and Nationstar was my mortgage company. When I received a call from one of the reps I thought it was going to be the same old same old routine where they'll say they'll refinance me then come to find out they can't because they don't know how to prove my income. But it wasn't and I was glad too because I was at 6% and it was a good move.

Our home loan was transferred to Nationstar downhill. Had been in our home 20 year. Lost it for 4000.00. Was trying to modify loan, was told they did not receive papers, wrong info, wrong numbers, all excuses.

I applied for a loan modification secondary to financial hardship. The modification was denied yet they erroneously recorded a $25,000 lien (related to an "approved" modification). They admit they mistakenly recorded it... yet have not acted promptly in releasing this. I have been forced to sell my home in lieu of foreclosure or short sale. I have a buyer for the full asking price to cover all that is owed to Nationstar, yet the title is not clear. Nationstar has zero sense of urgency. This is their mistake. I took care of my financial situation before I had to reality to short sale or foreclosure to ensure they have the amount I owe them. I have spoke to several employees. They are all disrespectful, speak over me, blatantly refuse to transfer me to their superior, and do not call me back when they say they will. This has been going on for 2 months now. I need this addressed and corrected immediately.

The guidance that Nationstar gave me was absolutely fantastic. The reps were very courteous and informative. They gave the information we needed and made sure the refinance works. The attorney was super and everything went great. Since the refinance, I got a check for $34.

The interest rates were lower than what I currently have, and that led me to refinancing. Nationstar was excellent. They seemed to know what they were talking about and for the most part, they shared information that made it easy for me to make the decision.

Nationstar Mortgage recently took over my mortgage from Seneca in October. So far in three months they have yet to send me a single bill on time, before it is due. Each time the date approaches I call them to let them know their statement/bill hasn't arrived. Each time they act befuddled by this and say it should have been mailed. Each next time it happens yet again. Last month they automatically converted my account to paperless. I had to call and have them change it back. So far I'm not impressed by them at all. They are simply making a lot of additional work for me which is a huge annoyance.

I tried unsuccessfully 3 times to get a loan modification. Nationstar would not grant it even though I had never missed a mortgage payment. I tried to get a refi and Nationstar kept quoting super high rates. It was all very upsetting.

Nationstar Mortgage assumed a loan that I had with CitiMortgage. One of their representatives called me and explained the benefits of refinancing with them. He did everything for me and was able to do it without two of the HARP programs so it didn't cost me to do anything. Their rep was very knowledgeable and easy to understand. Their people were helpful and nice too. My refinance happened a week and a half ago and although we're having an issue on closing documents, I got lower payment which is great.

Since I retired, I don’t have so much money. I already had a loan with Nationstar Mortgage before and so I refinanced the house with them to get a cheaper price. Everything’s been perfect and done in a timely order. I never had a problem and it’s the easiest financing I’ve ever done about the house in years.

Nationstar Mortgage bought out my house loan from Wells Fargo. I wanted to lower my payment a bit and do some home improvements. Nationstar was quick and they were very friendly and good help. One of the associates tried hard and did his best to do what he could do at the time for all the paperwork when we were refinancing. It seemed he went above and beyond the job. I was told everything upfront and given all my options. Everything was straightforward. My first payment is not gonna be till January so it actually gives me a little breathing room especially with the holidays coming right now. The fund came in quick and on time. I’m very satisfied.

Nationstar took over my existing mortgage from somebody else. I recently refinanced with them and my experience has been great. I got my first payment in today. They were able to lower it. The Nationstar Mortgage representatives were great. One of them told me everything I needed to know. They always treat me good.

Refinancing with Nationstar was wonderful. I just love my agent who I dealt with. He was very knowledgeable, courteous, speedy, and awesome. He made it very easy for me as he had all the forms ready. He told me what the options were and what was best for me. He was very clear and firm. It was probably one of the fastest refinances I've ever heard of.

My online account is never correct or updated. Escrow information a nightmare. They unilaterally decided to take over my homeowner's insurance payment. Had to call them to get that cancelled. I have paid my own insurance for the last 10 years and I never gave them permission to change that. Customer service leaves a lot to be desired. Kept getting transfer to people in other departments. I only have them because they bought my contract from another mortgage company. Never had any problems with the others but I'm just a small fish in a big sea.

Nationstar purchased my prior mortgage from my original lender. When I refinanced with them, I spoke with the financial adviser and it went really good. She worked with the Greenlight loan with me, refinanced my VA loan and dropped it down almost 2% from what it was. It’s been a pleasant and easy-going experience.

I refinanced my primary residence with Nationstar and took equity out to pay off a previous Nationstar Loan on a second property. Nationstar incorrectly paid the county taxes on the second property, for which I no longer hold a mortgage with them AND did not pay the county taxes on my primary residence. After 7 calls over 3 months, including calls to their consumer affairs office, the county still does not have the taxes for the primary residence and now the county to which they said they paid taxes is telling me they haven't been paid.

Our mortgage got sold to Nationstar. Then they called me about my interest rate. I had very good interaction with their reps. I was given good advice. They convinced me it was the right thing to do even if I'm a little conservative. It was a very easy experience.

Our mortgage was sold to them Oct 1 2016. In November I get a notice from our insurance company that Nationstar has not paid our homeowners insurance. The escrow money was transferred over. Not a good way to gain the trust of a new customer.

When my loan was transferred to Nationstar, it was like pulling teeth to get my escrow account corrected. It was off almost a year. I had plenty of interactions with their employees and unfortunately, I don't have a ton of positive ones.

Greenlight Loans and Nationstar Mortgage made my refinancing experience very smooth and fast. Both of the reps I worked with as the mortgage rep and the closing coordinator were very helpful, efficient and pleasant to work with. I highly recommend using Nationstar & Greenlight for your handling your mortgage transaction as professional customer service type company.

We’ve been dealing with Nationstar for quite some time. I’ve gotten letters in the mail about the mortgage but I haven’t spoken to Nationstar one-on-one about it at all. But overall, I am satisfied with Nationstar.

Nationstar bought our mortgage from Bank of America. They have high quality professionals and their guidance has always been good. They've been nothing but nice and helpful and I don't have any complaints at all. Their billing is always prompt and they're always courteous over the phone. I can trust them.

I can honestly say that I've never encountered more incompetence in my life! Between the inaccuracies in my documents from beginning to end, the response I received from Nationstar which was slow and unapologetic for all of the issues that were occurring, I would highly recommend going anywhere else for financing. Never again!

My back has some really bad issues. I've got a disc disease and it does not feel well so I've had several surgeries. With the money that we paid for all the different procedures that I've had done and the amount of money we paid for the pharmaceutical medication, it's been outrageous. And then we had to re-pipe our house which cost us a lot of money too. So my husband said we need to do something to change things. Nationstar Mortgage came easier on us so we wanted to refinance and they helped us out. The person who came was nice. She gave us a lot of guidance and she did a good job.

In October, 2016 I completed a streamlined refinance with Nationstar Mortgage. As a result of the refinance, my new monthly payment was reduced to $1,975. Shortly after the closing, I received a notice from Nationstar indicating that I have an escrow shortage of $5,979.97. This raised my monthly payment to $2,500 (the monthly payment prior to refinancing). I have called Nationstar on numerous occasions since October for answers as to why I have such a significant escrow shortage in my account after the refinance. I have not received any answers or explanations. I am fed up with Nationstar. Every time I call I spend more than an hour on the phone with no resolution. This experience with Nationstar has been atrocious.

I reached out to Nationstar regarding a refinance. Robert ** initiated the process and held my hand every step of the way as needed. He sent my work over to Kelly **. He said she was excellent to work with. That was an understatement. She was super excellent. I have closed on many properties over the years. Their excellence exceeded my expectation. These two employees more than meet the standard of practice. They exceed it 150%. Thank you again for a job well done Robert and Kelly.

We have been very pleased with the Nationstar refinance process. It was a simplified process. Some of it was on the phone, computer and what was most appreciated was the Closing Notary brought all the final papers to our home. This made the completed process seamless. Thank you Nationstar.

A check was mailed to your office, YOU as my mortgage company, on October 31, 2016. The check is not mailed back to me until today, November 19th...! Very poor action... I'm frustrated already!!! I called almost more than 10 times already! Just to sign the check, it will take a month for you to do that. It is a claim not from you but from another company. You just have to sign it!!

Nationstar Mortgage is my current mortgage company and I've been with them for a few years. I did a refinance online and it was done in less than a month. The process was fast and easy. They called me and told me what I needed so I sent the paperwork in and they took care of it right away. Everything has been good. Their guidance was perfect.

Bank of America sold off my loan to Nationstar Mortgage. I was gonna pay it off and was never gonna refinance but then I changed my mind. I had very good interaction with the Nationstar reps during my refinancing. They were friendly. Nationstar provided very good guidance and they've cut my interest rate in half. It was right on point and they're very good professionals. I recommend Nationstar Mortgage to anybody who needs to get refinanced.

Overall I am very satisfied with my experience at Nationstar and the only reason I did not give a 5 star rating is some of the of the additional services that are offered. I have tried on several occasions to enter into the mortgage acceleration program. I can never get through to anyone and always end with the call getting disconnected. I have waited more than 30 minutes on hold on two occasions with disconnections. I have not tried again. Other than that, I would rate Nationstar tops!

I have now applied for two loan modifications that were both denied. I recently got divorced and got behind on expense because of my ex's late alimony payments. I was struggling to make ends meet and was making less than half of the income I had while married. I applied for a loan modification the first time and was denied because the debt to income ration was too high, but they include your current payment in that factor. I luckily got an amazing promotion that significantly increased my income but I still had to get caught up on past expenses and late mortgage payments so I applied for a modification again with my new gross income and expenses and they then stated I make too much money now.

My mortgage was transferred to Nationstar. Their staff had been very helpful and friendly. They came to the house to do the closing and everything went smooth. Since refinancing with them I got lower interest rate and lower payments and mortgage gets paid off quicker. They explained the 30-year and the 15-year refinancing options and I decided to go with the 15-year. They did everything they said they'd do and they did it real quick. Everything was done within two weeks. I am very pleased with the help and I loved the quickness of the refinance.

Easy, quick, kept us informed of process and progress of our loan. The documents requested were minimal. When it came time to review the documents all our questions were answered and reassured of the progress and process. Yes, I would recommend Nationstar.

Everything went smooth with my refi and I really appreciate the great service. The initial agent was great and he got the ball rolling, and the underwriter Danielle took over and everything went smooth. Couldn't be happier. Thank you so much.

I appreciated prompt response and personal communication by phone by representatives. The process was quick and thorough. The rate was competitive and being an existing customer of Nationstar, the billing process was seamless. I would definitely use Nationstar again in the future.

I had a great experience. There were some glitches in closing on time. It ended up being about a week and a half late. But, otherwise, it was like clockwork. Everyone from the initial sales person to the closer was friendly, efficient and professional. Overall it was a great experience!

Everyone I dealt with was courteous and professional. They did a remarkable job of making everything easy for me. All documentation was done electronically until the actual final signing for Escrow closing. Both Kyle **, Mortgage Professional and Nick **, Loan Processor of Nationstar, Irving, Texas, did everything in their power to make it ease and convenient for me. They answered emails quickly and answered all my questions and concerns. I can't say enough about their professionalism.

I refinanced my mortgage with Nationstar. I started the procedure on the 1st of September and was told that it could possibly take 2 or 3 months to complete. It actually took a little over a month. All the loan officers that I dealt with were very friendly and knowledgeable. The service they gave was excellent and I would definitely recommend Nationstar to my family and friends.

Refinanced in February with Freedom Mortgage. Made 1 mortgage payment and got sold to Nationstar Mortgage. Everything was going fine, we were making our monthly payments with automatic debit. In October we received our escrow analysis indicating we were short. After reviewing they included our homeowners insurance, which we pay outright, not part of our mortgage payment. Called Nationstar and said they were sending out a new analysis (it is now the middle of November and still haven't received it). They paid our homeowners insurance, which they shouldn't have and wanted us to call to get it back. It was their error, you contact them.

Our home and debt consolidation loan - Elliott ** & Juan **, with Greenlight Loans are excellent. I am also very please with the way Nationstar and Greenlight assisted my family in a time of need. I recommend them heartily.

Awesome experience working with Nationstar & Greenlight Loans. Quick and hassle free process. I've never had such an easy time doing mortgage paperwork! Everything was done via phone and internet and without requiring a ton of documents being copied or sent in.

My experience with Nationstar has been very good. I received a lot of flyers with the statement I got from them and I tried to find something that was less than what I was paying since my monthly principal payment came close to $2,000 which was the same as the interest amount so I called them for refinancing. The person that I talked to over the phone was very courteous and professional. She also gave me several options including the refinancing through Greenlight and the people there were very efficient. Since I have a clean payment history, they only need several documents to review and I got approved real fast.

The team that processed our refinancing was efficient. The Docu-sign online was great. It made the process easier, got approval in just a day. Took 3 weeks to close escrow. The team responded to our questions quickly and friendly as well. We are satisfied customers!

Everyone I spoke to knew all the answers to questions I asked and did their best to make our refinance go as smooth as possible. I was told many times before that my house would not appraise far enough to cover loan but Nationstar was willing to accept that challenge.

I received voicemails on three separate occasions regarding the property survey. I returned all three and left messages. He called Nationstar and told Travis that he could not get in touch with me. Travis gave me another number to call. A woman answered and when I explained the situation, she said that "he does not check his cell phone voice mail very often". I gave her a date we would be available and asked that she relay it to him. He did callback and confirm. He arrived with a 15' tape measure, so I had to help him measure the rooms and property. Some of his descriptions and measurements contained in the final report (WHICH CONTAINED MANY SPELLING ERRORS), were not quite accurate. A Very unprofessional individual. Everyone else I encountered during the process were extremely professional.

The first person we spoke with to get the refinancing started gave us a rough quote of our new monthly payment. It was $100 less than our current. Knowing it would fluctuate some we continued with the process. The second person we spoke with gave us roughly the same numbers. As we got closer to closing the cost to close kept getting higher but the monthly amount was still roughly the same. The day of closing our paperwork didn't get to the notary until a few hours before we were to close I got a call from Eugene (the day of closing) and he said there was another change to amount of cash to close however there would be a lender credit so we didn't have to come up with any more.

I just refinanced with Nationstar and it was okay but a little confusing. I went through a lot of people and I wasn't always sure on what was going on. I'm not sure what happened to my last payment. I called several times and I got the refund but it was not full. I was making extra payments for premium and on auto withdrawal and they gave me back the regular payment but that extra $200 that went to the premium just disappeared. They never resolved that issue. I'm now past calling them and I'll just live with it but it's a little frustrating.

My account was transferred to Nationstar and I have NOT been happy day 1. Every months it is call after call. Even though the payment is not late they start calling from the first of the month till the payment is processed. Now the last couple month I have seen 1 stupid message after another on their website when you try and log in. Today's has "Well This is Embarrassing... This page is temporarily down for repairs, please try again in a little while." Previous messages have also been child like. It has been this way for a couple months now. Come to find out it is only that way for a select few of us.

This company is so huge and bureaucratic that the times I have dealt with their customer service has been a very frustrating experience. I have had to request escalations to supervisors about 75% of the time because their service representatives lack the knowledge to do a good job on first contact and apparently are getting the required training and/or authority to make quick basic service decisions. Case in point: on 11/09/2016 I called to secure assistance with requesting a loan Payoff Amount. The website was terrible slow to non responsive but I waited and finally figured out where the link was buried, only to find out that I could only receive the payoff amount document via fax or email for $25.00! No email offered. I did check fax but did not get confirmation!

I was very impressed with the personnel that I worked with. They were very informative and had great follow up skills. I am very happy with my refi, they listened to what I wanted and made it happen. Very Impressed!!!å

Nationstar bought my mortgage, and then I refinanced using them. The guidance given to me was great. The rep was very accurate with everything. I was able to lower my payment. I'd recommend Nationstar Mortgage.

I had a very wonderful experience during my refinancing. I had the pleasure of working with Mr Jack **. He was very attentive, passionate about his job, available and so helpful. The best part of my experience was when I doubted or became negative Mr ** was very empathetic and supportive. I need Nationstar to know how happy my husband and I are with our experience. Great job Mr **.

The entire refinance process was problem free and very was completed in a timely manner. Very professional! I will recommend Nationstar Mortgage to all my friends. Mira ** was extremely pleasant to work with and ensure that everything was completed as promised. Thank you.

I have requested a standard (in-house) loan modification from Nationstar on several occasions now and have been turned down each time. I qualify based on my income to debt ratio and other circumstances outline in the applications. Since my loan origination date is after the federal guideline date, my loan is not qualified for HARP or HAMP. So, I requested an in house loan modification from Nationstar via their waterfall process and each time it is turned down after coming back from the underwriters. The unwritten rule is that your loan has to be in default (=>3 months) in order to receive a loan mod; however, I do all I can to avoid defaulting in order to protect my credit rating.

Professionals at Nationstar were really helpful, and guided us through the whole process. We eliminated a loan and going to pay less than our actual cost payment was. So, that means that will save us $250 a month. We haven't made our first payment yet, but it's been absolutely great.

Same complaints as thousands of others – Bank of America sold my mortgage to NationStar, and it has been terrible! I was informed by Bank of America about 2 months before the switch, but never received any info from NationStar. I informed Bank of America, and kept sending payments to Bank of America in the meantime. When I did finally receive the needed info from NationStar, I got everything set up, informed them that there were 2 payments I sent to Bank of America because I hadn't received their info. She said it was fine, she would make a note on my account, and they would handle it. I received letters from NationStar stating I hadn't paid. They billed me for the 2 payments, and late fees. I called several times trying to get it all straightened out; was told not to worry, it would be corrected, but it never was.

I refinanced my mortgage with Nationstar Mortgage and Mike ** and his assistant Kathy ** provided me with exemplary customer service and also provided me easy online forms for me to complete. After sending all the required data that I need to an end result is that I am refinancing my mortgage from 4.25% and now to 3.99% and I am just thrilled about this occurrence. Moreover, Mike's professional level of detail he provided to me and always with friendly voice he contacted me via a phone call and with incredibly customer service. I will recommend him as a top-notch Mortgage Professional to anyone that I know who is looking to buy a home or looking to refinance.

Nationstar has been my mortgage company for years. I was able to lower my payments through refinancing with them and that was very nice. The refinance went as smoothly as possible and I really have no complaints. I'd recommend them.

Our mortgage was just transferred to Nationstar. After being withdrawn 2 monthly payments the first month in September (a letter told us that we have to reset an autopay as it will not be transfer but they auto set without any agreement) and getting charge $72 by our bank. We didn't react too much, the website was planning next payment for December.

We enjoyed our experience with a very professional and knowledgeable staff at Nationstar. Nationstar representatives communicated the process from start to end and answered all of our questions within moments of submitting them with very detailed and clear information. We would definitely recommend Nationstar to anyone looking for a competitive edge in financing.

I had my mortgage with Nationstar for 11 years and so this time, I thought to give them a chance first. Their staff were very much helpful and provided excellent guidance. They were very professional, courteous, and they answer my question very well. I'm very pleased.

I was nervous about refinancing my house and Swaha ** was considerate, taking time to walk me through all the pages of the agreement so I would know what I was signing. She was very compassionate at a hard time in my life. She was prompt with return phone calls and she carefully explained every step to me. I very much appreciate her help! Thank you!

Very pleased as to how my mortgage refi was handled. I was kept informed all during the process & the closing could not have been easier. An Attorney was sent to my home to do the closing & it went very smooth.

Nationstar foreclosed on me even though I NEVER was late on a payment. I had my payments set to automatically pay through the bank. When I received the foreclosure docs, I called and was told my payment had increased 8 months prior but they had never advised me of same. They also could never tell me why. Also there are some late payments showing during the term of my mortgage, and again, I was NEVER late on a single payment. Now this is really giving me problems with my credit and I need it corrected ASAP! At the time of the foreclosure, I was even paid, given a Full and Final Fannie Mae Release and told it was an error! I was told it would never show as a foreclosure but now it has ruined my credit!

I refinanced my home, and am very pleased with the in home service provided by the notary Ray, he was very professional. And thanks to Jana ** who oversaw the transaction was available, and got back to me extremely fast on my every question, and there were many. And the appraiser came into my home and wasn't judgemental, also did his job in a professional manner. You have a great staff!! Keep up the good work!!

Can't say enough about how helpful Nationstar was in our refinancing for a lower interest rate. We were constantly kept informed of the progress. Representatives Vy and John ** were patient in explaining all steps to me. The closing conveniently was handled at our home in the evening. I believe that and the superb communication is what we appreciated the most!

I had several loans with Nationstar. Their staff handles my loans excellently and I did everything by phone, fax, and email. I’ve only refinanced for a month and made my first payment. Saving $100 a month felt good. I'd recommend them to a friend.

Due to what I believe to illegal banking practices I have had to file a complaint with the Nebraska Department of Banking and Finance and also the Consumer Financial Protection Bureau. They have admitted that employees have mislead and failed to provide information to me on 4 separate phone calls and basically said that doesn't matter I should have known the regulatory information on my own.

I bought my house four years ago in the process of divorce and had my soon-to-be-ex-wife do a quitclaim on the house I was buying. The mortgage was transferred at some point, and then again, and recently to Nationstar who has sent me a mortgage with my ex-wife's name prominently displayed as being on the mortgage. I called them to see what the problem was. They cannot find my quitclaim and want me to go solve this. Nationstar is responsible for getting this right. Not me. THEY are the ones that lost paperwork. Neither Cobalt Mortgage nor Seneca had any problems with this but apparently losing paperwork is how Nationstar operates.

We called for over 3 days and kept getting hanged up on. This was very frustrating. Once we got a person all was good. We were wanting to get our payment set up on biweekly. This is a simple process unless you are constantly getting hung up on. Recommend getting this problem corrected asap.

I ended up with Nationstar when they bought my previous home loan. I just refinanced with them because I was getting letters all the time that I could and I knew I could get a better rate. And now, I enjoy lower payments. The reps at Nationstar have been quick and good overall.

We got Nationstar by chance and they are a good company. They have an excellent staff. Some of the benefits we got are a low interest rate and a very low monthly payment. They have been very good to us.

The entire process went very smooth. Everyone that I dealt with was excellent. I was told what will occur every step of the way and anytime I needed to contact someone they called me back in a timely fashion. Thank you!

We were very pleased with the complete experience from start to finish. Everyone was very helpful in answering all of mine and my husband's questions and request and making sure we were satisfied with the end results. Could not be more pleased.

My refinance of my mortgage at a great low rate was easy, quick and conveniently done online. The closing papers were signed in my own home at a time convenient to me. My cash requirement for closing was extremely low. I give high marks to Nationstar's team.

Nationstar Mortgage LLC are unethical far beyond belief. The monthly mortgage statements they send me, never match their "internal history records"! They constantly remove funds and fees from my account that doesn't reflect on their Detail Transaction History. This company will "nickel and dime" just to make a hefty profit! No matter how many times you find an issue with your account, with concrete evidence, they always find a way to deny such issues or errors! Every time I bring up valid errors or concerns with my account, they like to vaguely address the issue, their responses are full of fallacies! How do you expect a company to provide a truthful and correct investigation, if they are the ones that investigate themselves! This company will lie and cheat to fill their pockets with profit! Maybe they will learn from Wells Fargo!

My mortgage was sold to Nationstar Mortgage years ago. I applied for refinancing because I heard that the interest rate is going up so I thought it might be a good time to get a lower one. Everything was positive with their staff. They answered all my questions and moved things right along and their guidance was really good. Now we've got it down to a 15 year loan and my payment just increased by a penny. It worked out really well.

I have worked with Daniel ** during my refi and he has been extremely informative and helpful. He has handled all my questions with such courtesy and professionalism and never made me feel dumb for not knowing things. I would like to thank him for all his time and patience. I would have no problem recommending him to anyone I may hear that is thinking of going through refi or buy a home. Great customer service!

After getting at least a letter a week for the last 2 years, requesting me to call and refinance my loan with NationStar, it is highly disappointing. My Loan balance is = 58% Loan-Value (why do I need PMI). I have been a Nationstar customer for 11 years and ZERO late payments. I started the refi process on 8/22/16 and the excuses started to flow - The Appraisal took OVER 30 DAYS (not good - I did get lots of excuses). They don't like to make outgoing phone calls and when I get through I get "I don't know." Today is 11/7/2016 and we still don't have a closing date or a reason why. 90 days to refi a 58% LTV is not good. If you're reading this - find another company.

It was 2008 when we first started with Nationstar to accelerate a mortgage. It did what it said and we wouldn't have realized the benefit of that equity without accelerating it. They've always been very responsive and pleasant to work with. It's been excellent for eight years.

32 reviews, 1.0 star rating, 11/7/2016. This is the third mortgage company my mortgage has been transferred to and from day 1 it has been nothing but issues. It took over 3 weeks to access my account information online... Each time I called I was told just try to access it in a couple days, until I finally spoke to someone who gave me the Nationstar account number and got me access in about 5 minutes. I was told due to the switch I had a grace period to make payments however that apparently also meant I would get calls every other day asking for payments over the phone.

Nationstar happen to be the people I got my mortgage with so I refinanced with them. Almost everything that went on were done online. It’s a shorter term and that’s what I was looking for. I would recommend them.

I refinanced and within months the loan was sold to Nationstar. The following month after receiving the welcome letter I received another letter saying that there was extra money found in my account (I thought it was something related to the refi and escrow monies). The letter said I only had to pay about a 1/3 of what I usually pay for that month. I contacted their customer service, twice to make sure this was correct. Both times I was told it was, so I went ahead and only paid the small portion. Then I paid off some other bills with the rest of my little bit of extra money that month. Well the next month I get a notice telling me I am in arrears on my mortgage payment!

Both Daniel ** and Eddie ** were very helpful in facilitating this refinancing. Daniel gave me hope. Eddie ** always made sure that I responded promptly to requests for information by using multiple means of communication to reach me. Their performance was excellent and very unlike that of Denise **. This was my second attempt to obtain refinancing of my mortgage. The first time took place early this year. Denise was my loan processor. She jacked me around for months, lost my documents, and then denied the application. I am extremely grateful to Daniel and Eddie for all of their help in getting me this refinancing and I hope that management will take note of their work.

Nationstar held my mortgage before I refinanced. The guy that worked for them called me and left a message on my voicemail. He was pretty professional, good and conscientious from my experience. They gave me very good guidance and were efficient. A lot of things I had to take care of were easy because they emailed it to me and I went on Docs Magic and took care of the signatures via check mark. I had to mail a couple of things too. But it was smooth over the phone and online. They also used a mobile notary which made it quick and easy. In about two years, I will be able to make lower payments on the refinancing.

I've had a loan with Nationstar for a while now. I applied a little while back but they couldn't do anything. Then they waited until the interest rate went up and then I called them back and they worked right on it. I now have cheaper payment.

As a single mother and a waitress I was paying ahead to what I thought was my house payment. I paid my house payment in Oct to what should have been my Dec payment. I paid online and called to confirm this. I was told that it was applied to my Nov payment and the other had been applied to legal fees... etc. What legal fees and for what? I was told that my payment could be applied to whatever they see fit? And not what I was working ahead for? Very discouraging when trying to get ahead. And yet they continue to harass me to refinance through them... not a chance.

My experience with Nationstar was really good. Everything was top notch. Everybody that I talked to was very nice including Rosea who really helped me a lot. Since I've refinanced with them, my interest rate and my payment are lower.

On this system you typically get a canned response from the companies you review negatively and they are private. I don't believe that suits the purposes of the intent of this website. Nationstar responded with a canned customer service response. This was my reply "No, I don't want to deal with your company anymore. It is my intention to refinance my mortgage just to get away from you. I closed my accounts at Wells Fargo because of their fraudulent business practices. I won't and don't have to tolerate bad service that eats up my precious time and resources." If companies, especially financial institutions are treating you badly and service response is poor, use your feet and walk away. Try someone new until you get the service you want.

I had started the loan modification with my previous lender when my mortgage was transferred to Nationstar. I made the payments required until May of this year when they stopped accepting them. I told them when I was originally transferred to them that I had started divorce proceedings and didn't know how to proceed because my soon to be ex was no longer willing to sign the paperwork (he's listed on the mortgage company for homestead purposes only). Since May, the mortgage company hasn't taken my payments and their only suggestions were to pay the full amount of the mortgage payment, get him to sign the papers or provide the judgement of divorce showing that I was awarded the house.

Our existing mortgage was sold to Nationstar this year. The mortgage professional was very informative, completely walked me through the process and made it as easy as possible. He also sent me information online that I could take care of and get back to them. It was very convenient and efficient from the time when we talked about the refinance options, made the decision and moved forward. Everything was wrapped up within almost a week. It was really quick. This is just our first month but with the refinance, we've benefited by shaving three years off the existing balance of our loan. I would recommend them because it has been a wonderful experience. Being sold to them without knowing who they are and encountering them since then has been wonderful. Overall, it was a painless and very supportive process.

I thought Nationstar's offer was a really good one. The staff was helpful, but recently they didn't help me with my problem that I'm having with my account wherein I can't get into the account. I've called them and they're supposed to call me back.

Mortgage transferred from Seneca mortgage. We have always paid part money order and part check. Nationstar will not accept payment and apply both forms to entire statement. They will apply to principal and payment at their discretion. So we have to call twice a month now to change applied funds and then again to ensure they did it right. All this in addition to receiving statements 3 days before due date.

We had our loan with Nationstar and since we're happy with them, we decided to also choose them for refinancing. Everybody was professional, people got back to us quickly, and everything went smoothly. They were able to explain our refinancing options well. Now, we have lower interest rate and we went down from paying off 20 years on the 30-year note to actually only doing a 15-year note.

Jack ** and Jasmine ** worked efficiently and professionally through our process. They were a pleasure to work with and made the whole process a painless experience. The Nationstar team has a winning combo with these two individuals. Thanks again.