Mr. Cooper Reviews

I have owned my home for 13 or so years. Nationstar raised my mortgage due to an escrow increase a few years back and they just sold to Mr. Cooper and the very first month I received my bill Mr. Cooper raised it again by $105 a month! The only thing changed was my insurance which went up by $40 a year (doesn’t really justify the $105 increase). By my calculations they have more than enough in escrow from the previous year from what I have paid into and if I continue to pay for their "projected balance needed" for next year, I would be paying nearly $3000 over than if I pay my taxes and insurance myself. Can anyone help??? We work very hard to keep our home for our children and their stability. I just want to either get out of escrow with them or have my payment go back to where it was.

The first gentleman from Mr. Cooper who I dealt with was really good. He was the one who did the numbers for us. Then, he passed it on to Dan. However, there were several moments where Dan became very rude to me over the phone because of questions and concerns I had with how long it was taking. He didn't like me asking questions. He thought that they had done the job quickly enough and I should be happy with that.

I got divorced and purchased a home outright rather than with my ex-wife. Since Mr. Cooper was already my mortgage provider, I went with them to refinance my old mortgage. The people from this company were prompt, professional and courteous. I also had a very pleasant time with their rep. I felt very informed about my refinancing options as well. It took a month and a half to finalize all the paperwork and that for me was just enough time. I’d recommend Mr. Cooper.

I’ve always had Mr. Cooper as my mortgage company. I was supposed to refinance with another company, but Mr. Cooper called me about the refinance and gave me a better rate, so I went with them. I had a good conversation with the rep I spoke to. He was very good in guiding me with all the refinancing options. Overall, I had a pleasant experience with Mr. Cooper.

Mr. Cooper sent me something in the certified mail and they told me that they can do the loan. I gave them a call and everything went through as planned. The guidance was fine and everything they said was straight to the point. We had one question on the escrow amount and the rep explained that very well to us. I like that I saved money off my time and I saved five years off my loan.

The process was quick and simple. I had no issues throughout the process. The people were very friendly and answered all my questions quickly and accurately. I was updated throughout the process. It was a very easy and uneventful process. Definitely recommended!

Mr. Cooper was my lender and I refinanced through. They are a bigger company than most and they're more professional. I've been with them since 2009. I had a few phone calls and emails with them. They're very thorough with the paperwork and I’ve been receiving a lower interest rate and lower monthly payment. The process was very easy and they're very trustworthy. I would recommend them to my friends and family.

I had some plans to do some renovations in my house and I needed some cash out. It was the perfect timing because I kept getting all those offers to do refinance and I was getting it from different companies. And since I already have my mortgage with Mr. Cooper, I just decided to go for it with them. Their reps were very professional people. I was in contact with Bryan and Christine, and both of them were pretty spot on whenever I had a question. We had a lot of communication via email. Every time that I had a question and I will email them, they will reply back to me pretty fast. It was a very comfortable and an excellent experience with Mr. Cooper.

I already had an account with Mr. Cooper and I got a phone call from their rep. He was really good. He was a professional and was really helpful during my refinancing. There was another gentleman who was taking care of my refinancing for the second stage of the loan. The guidance I received when discussing my refinancing options was thorough and all the information was transparent. I also have lower interest rates. I just want to make sure my auto payment was set and then it was a good experience. They were honest and professional and I'm very happy.

I refinanced my home on August 28, 2017. My experience with Mr. Cooper was exceptional. The two mortgage representatives were patient and extremely knowledgeable, which made the process easy. I particularly liked the electronic signature process. I highly recommend Mr. Cooper.

Mr. Cooper was our mortgage company before and their rep called and asked if I would be interested in refinancing. I looked in the mail and he created the paperwork that night. I had a plan two days later and the experience was easy and great. I got lower rates and two years knocked off.

Our current mortgage company switched over to Nationstar and we didn't want to deal with the headaches of trying to change it. We did a refinancing with them last month and everybody was very helpful and knowledgeable. They were also very pleasant and easy to deal with. Overall, they were willing to work with people for mortgage and refinancing.

My mortgage was transferred to Mr. Cooper. They have great customer service. Their reps were very friendly, professional and answered all my questions during the refinancing. Mr. Cooper also lowered my payment and it gave me peace of mind and a little bit more stability. Everything was really well and I was very pleased with the whole process. It was a great experience

Mr. Cooper bought my loan from Citi. Refinancing with them paid down some debt and because of that, we're changing our monthly payments. They also came up with a good payment plan. However, there was some frustration when everything was fine and the reps would come back and need stuff. But overall, it was good.

I am unable to work for the foreseeable future due to Hurricane Harvey. Mr. Cooper is advertising that they can accommodate hurricane victims so I called them. I agreed to a three-month forbearance only after the first representative I spoke with assured me that subsequent mortgage payments would not exceed my regular amount paid, and could be tacked onto the end of my mortgage schedule. However, two days later a representative informed me they will determine the payment schedule after the forbearance is expired in January, and that the payments could be substantially increased for the first few months following the forbearance. I pressed her for specifics but she repeatedly told me Mr. Cooper would only decide the amount of monthly payments later.

My husband is in the oilfield industry and had a layoff for the month of September. He just went back to work yesterday but will not get a check until October 6th. Also I just started my new career yesterday and I also will not get a check I believe until October 6th. When I called in to talk about my payment options he said he could set up a promise to pay and I said okay. It could for sure be paid on the 6th for the month of September and for the October payment would come directly two weeks after that October 20th.

I was looking to drop my insurance and the only way I was supposed to do it was through a refinance. My mortgage was sold to Nationstar and they gave me a call. Their people were very helpful. Michael and Ginger kept me up to date with everything, including what the next step was and where they were at. They made it very easy for me to go through the whole refi and I was very satisfied. The refi dropped my payment and I'm happy.

We noticed that the property values were going up and we needed to pay off some debt so we took advantage of refinancing, cash out and paying off credit cards. We've never had any issues with Nationstar. Our payments have been on time. They've been very helpful when it comes to refinancing. The people are pleasant and are right on top of things. They're prompt and they know what they're doing. When I call and speak to them, I'm not treated disrespectfully. I was able to call that day and they would get right back to me. I'm treated like I'm a human being. I would definitely recommend them.

I was approached by Nationstar (Mr. Cooper) because I was behind on my mortgage. I was advised by their refinancing dept I could lower my payments and interest rate if I made 3 payments. I asked for paperwork or email with details. I was told after the 3rd payment paperwork would follow, I was skeptical. I made a payment over the phone and caught up as of last Friday. Now Nationstar (Mr. Cooper) advised foreclosure will proceed. Talking to 2 different people, 1 threatening foreclosure. 1 says I am up to date on mortgage. Why wouldn't one department be able to advise the other?

From the beginning to the end of our refinance, we received excellent customer service. Our loan officer Adam ** was exceptional, Mr. Franz ** was very efficient and our Mobile Notary Mrs. Neeyah ** was amazing. All three Professionals', worked with our busy schedules. Our paperwork was complete and prepared for finalization within our timeline.

When Mr. Cooper took over Nationstar, my previous mortgage company, the service has gone to hell. I have called several times and spoken with a girl named Brenda trying to get the necessary paperwork needed to have my PMI removed. My property value has gone up 50K and I have 20k invested in a $210k house. The original purchase paperwork, states that I need 20% equity to have my PMI removed. According to my calculations, I have substantially more than 20%. They give me a runaround every time I call and refuse to send me the necessary paperwork.

I recently refinanced with Nationstar because of the government program. It was also automatic for me to refinance with them because I had them before. I worked with Anthony and Sophie, and they are very nice, professional people, and they helped me a lot. They gave me all the information that I needed, and I appreciate their help very much. The refinancing was very expensive but I’m satisfied with Nationstar. They gave me a good service and I would definitely recommend them.

Nationstar took over my mortgage servicing company. Since I refinanced, I keep on getting multiple emails a day trying to get me to sign up for this mortgage insurance or life insurance type of thing. It gets a little annoying. Another thing is they put down my work address and they're constantly mailing stuff to that instead of my personal, but they had fixed that. I liked Nationstar. I just I don’t like the fact they keep sending me junk mail.

My mortgage was going up and up because I had a modified loan. Now, I'm on the 30-year fixed loan with Mr. Cooper. The process took two or three weeks and the rep was helpful. They were good and I was satisfied.

I wanted to put new floors in my house, and my air conditioner went out so it will make me happy if I got enough to buy an air conditioner and redo my floors. We have our loan on our house through Nationstar for several years, and it has been such a good experience that I stayed when they converted to Mr. Cooper. Their employees were very nice and knew exactly what they were doing. They gave me very good guidance, explained everything to me, told me what I needed, and how long it would take. They did the refinancing as simple as they could. I started with the process three weeks ago and it took about two weeks to complete. Then I also get to skip a payment whenever I refinance. It was nice dealing with people that were very polite and professional. When I call companies, I cannot understand all of them. But the people that I talked to at Mr. Cooper, I could.

I've had loans with Mr. Cooper for some time. The first time around, the mortgage went up. Mr. Cooper was able to drop some portion. I just the wrapped up refinancing, so it's back to where it was three years ago. It's a plus for me. They're very current and they keep me up to date. I specify as to what is the best contact time. They will get through me through email or phone call. They are a very systematic organization that's why I was able to go back there three times within three years. They have pleasant people to deal with. They don’t give me the runaround. They made the process easy for me. I've dealt with people where I'd have to drive for half an hour to go sign the docs. But with Mr. Cooper, they make arrangements. A person comes to my house and carries the docs over. It's a fantastic experience with Mr. Cooper. If the increase rate drops any further, I'll still deal with them.

My mortgage was sold to Nationstar, which became Mr. Cooper in June 2017. In Sept I received an invoice for my hazard insurance, which has been paid from escrow for the past 18 years. Nationstar/Mr. Cooper is the first of 4 lenders not to pay the insurance from escrow. Calling their 1800 # is to spin in circles. When I finally got through to a person, she transferred me to another person who immediately sent me back into the phone tree with no warning. When I finally got out of the phone tree and got a person again, it was the same Carlos in Atlanta who had immediately sent me into the phone tree.

They do not offer Recast / Re-Amortization unless there is a large payment made to account. I made extra payments for the last 15 years, and would like to now recast to a lower payment for the remaining 15 years on the loan. They will not do, because there was no large payment made to principal. So loan will be paid off in 3 years, which is great for me, but poor business on their part.

I had mortgage insurance and wanted to get rid of it. I had to refinance with Nationstar. When I called and asked, they have not gotten to me right away but within a day, they did. It wasn’t gonna cost me anything upfront but they needed something from my homeowners’ association which I had to pay. I was not happy with that. They adjusted, though, so I got more money back to take care of the amount I had to pay upfront. Also, since I am single and don’t have any kids, the payment was lower than what I was paying before. The process went very well and arranging for the signing of all the paperwork was easy. They met the deadlines that they said when things would happen. It was a satisfying experience overall.

I contacted Mr. Cooper (who just recently went through a rebranding from Nationstar Mortgage stating they were doing this to show they were different and handle things better) after going through hurricane Irma in FL. I saw this regarding help: If you live in Florida and have a mortgage, this pertains to you! FINANCIAL HURRICANE TIP: As we now live in a Federally declared disaster area (State of Florida), if you have a Mortgage, your Mortgage Holder is required by Federal Law to give you a 3 month Forbearance on your Mortgage Payments at no cost and no credit implications, if requested. The 3 months are added to the back end of the loan, extending the term by 3 months. The Lender is required by Federal Law to give you this Forbearance if requested. Call your Lender now, no cost, no credit implications!!!

I had an interesting experience with Mr. Cooper. Everything went fast but three years ago, when I tried to refinance, they kept explaining that something was wrong with my title work. My title company looked at it and said it was all okay but they didn't put something in. They took care of that and everything was fine. This was when the interest rate was a lot less than what it is now.

I called requesting a payoff letter on my mortgage. They said it would take 24-48hrs. I call back 48 hrs later and nothing was done. CitiMortgage sold my mortgage to these guys. I hope they improve their cuts sat!

I wish there was a selection for no star. Mr. Cooper, AKA Nationstar Mortgage, picked up our mortgage after Chase sold it to them. Out of work for two months behind, went to make payment and was told I need three months to bring account up. They refused to accept the two months of payments. I swear they want to force a foreclosure. Now four months behind. Attempting to take a hardship 401k loan but Mr. Cooper won't send a letter with a post due date. They keep sending letters out with a due date past the date of the letter, again with the intentions on forcing the foreclosure. No matter who you speak with they lead you on with lies. Even after one rep said we can pay on a certain date, when we called, we were told we received the wrong information and couldn't make payment. This company is the biggest scam out there. The IRS should audit them and shut them down.

I did a refinance with Mr. Cooper and it was one of the best experiences I’ve had. The front lady, since she already had the information, filled out all the same information. It was quite nice. But I had 100 pages to sign. It was very redundant but that's not on Mr. Cooper. California law is a mess. Other than that, it was a quick experience. It took four minutes and I would do it again with them.

My escrow increased by $91 a month. But, I was NEVER notified. So, I kept sending my same payment. When I logged on to Mr. Coopers site and looked at my account, I see a payment due of $591 more than what I normally pay. I was alarmed so I called and the phone worker was extremely rude and all but called me a liar. Saying over and over I got the new statement. It was sent in Feb. This is Sept. Seriously, if I got it 1) I'd have called before now since my Ins or Taxes haven't gone up. I actually got a check back last year!

We started our refinance in May, it is now middle of September! Whoever is in charge of their underwriting, has no idea what they're doing! They would want us to fix something, we did, a month later they would tell us we need to fix something else! We've repeated this process virtually every month since May and again it is now middle of September! They asked us to do something one more time! Then I said I've had enough! I canceled!

Mr. Cooper took over servicing my mortgage 2 days before I closed on the sale of my home. They have over $1000.00 of escrow and overcharged interest money of mine and are telling me it will be 90 days before I receive it. What a croc! We were just hit by Hurricane Irma and will have many expenses for the cleanup. Do you think they care? I would never ever get a mortgage from these people. If my mortgage servicing had not been sold to them I would have had my refund within 20 days from my former mortgage company. Whenever I have friends buying a home I will be sure to tell them to stay away from Mr. Cooper!

Jack ** and Karen ** helped me with my finance and they were honest, detailed, highly responsive, professional, and helped make the overall experience a great one. We closed in under a month and my bank account was funded a week later. They sent out a notary to my home to do the signing. Just really easy. I recommend them for any of your refinance needs. Thanks y'all!

Our experience with Mr. Cooper has been very easy. I was already a client of theirs so we refinanced. They explained everything well so it was great and the transition was good.

When I refinanced the first time, it went to Nationstar. Their employees were helpful and explained everything thoroughly in a language that I understood. It was an excellent experience. The guy that I met with to sign all the papers was also very nice. He made me feel very comfortable and relaxed. With the refinance, my payments dropped.

I have never been late or missed a payment. My house burned down on May 7, 2017. After over 3 months, Allstate finally paid the claim. Since the check was made payable to them and me, I called first to get instructions and a payoff figure. I told them I wanted to pay off the loan and have the balance returned to me. The check cleared Allstate's bank on 8/24/17. It is 9/11/17 and they still have not returned MY MONEY!!! Every time I call I get someone new, get transferred to different departments, get told different things. This company sucks!!!

My mortgage was transferred to Mr. Cooper AKA Nationstar and they said everything transferred except my auto pay from previous mortgage company and now that my house is in pre-foreclosure for "non-payment." I told the rep I was unaware of the transfer and she basically said it was my fault for not paying attention to my mails. I never had any issues with any other servicer until Mr. Cooper.

Bank of America transferred my loan to Mr. Cooper. They did it without my knowledge. They sent me something in the mail that they were transferring the mortgage and that was years ago. I'm just going with Mr. Cooper. I've got my interest rate reduced and my terms changed.

I needed to do a remodeling in the house and fix some things. I already had a mortgage with Mr. Cooper and I was happy with them, so I wanted to stay with them in refinancing my old mortgage. I kept postponing my refinancing for the remodeling and I didn’t think that I could actually do it, but they showed me the process and assured me that it was feasible and I could do it. They’ve been wonderful with me and I've never had issues with them whenever I needed to make payments. Their website was always running smoothly and if I needed to find my payoff, I could see it right away.

Nationstar is our mortgage provider and it's the same company that we've always had. We were going to build a new porch in our house and we wanted to take money out, so we inquired about refinancing our old mortgage. Our interactions with the reps during the refi were good. The process took about a month or so. At first, a lot of it was done on the phone and the computer. The reps were all kind and helpful, and the guidance we received from them when discussing our financing options was straightforward for the most part.

I got one of those letters that said my loan got sold to Nationstar. Then I refinanced with them and their people did it really fast. They were also very attentive. Everything went great and smoothly.

My mortgage was sold from CitiMortgage to Nationstar and within a month to Mr. Cooper. I did not receive any information from this company before receiving an email stating my account was overdue. When I called to speak with customer service they did not return my call until the next day and let me know that I would receive information in the next few days. Not helpful.

All the good incentives and the low interest rate led me to inquire about refinancing my old mortgage with Mr. Cooper. I was capable of having that streamlined in my mortgage. They explained it to me clearly. I also wanted to keep them. They were right in front of me. It was the same mortgage company that I was with and everybody was wonderful. Everybody even the manager and the processes were beautiful, kind and nice. They got a great team. I asked questions when I didn't understand something and they went over things with me and helped me along. They also called me back and they would send the materials to me. It worked out very nicely. It was the best thing ever. It was excellent. I was so impressed and I was so happy. It was most enjoyable and most educational. It had a personal touch. They treated me like I was their specialty. I love it and I was very pleased. I would recommend everybody and I would do it again with them.

Mr. Cooper provided options that I liked. The refinance was pretty easy and the reps were detailed and they let me know that I could call at any time if there were any issues that I may have and gave me numbers of who to contact. Emailing was one way of contacting to ask for information or just to provide it so that worked well. Within hours, I'd have responses and they were able to answer any questions I had. Refinancing with Mr. Cooper gave us the benefits of a lower interest rate, which helps out, and the ability to pull a little bit of money out of the equity to help with other bills. It was a very pleasant experience.

Mr. Cooper said that if we went with them, we didn’t have to get appraisals for the mortgage and that there would be no charges, but it ended up being more than I expected. Also, they kept sending me papers in the emails. I must have gotten 50 papers to sign and I didn't even know what I was signing electronically. Then when the person came to close, I had to send a check for $259. I was initially informed it was enough, then I was told different prices and finally, I was told $192 was what I had to pay. I asked them what happened to the extra money but they never got back with me on that so I have no idea.

My experience with Mr. Cooper was an easy transition. I wanted to get rid of mortgage insurance. The rep explained everything well and I understood what was going on. My monthly payment went down. I would recommend them.

DO not apply for this home loan if you are a Reservist, Active Duty, or expect to go on deployments where your pay will be impacted. My husband did 6 back to back deployments in the Reserves so he could retire this Oct with a total of 21 years active duty service. He returned at the end of July from his last deployment. We did not get paid for 3 months upon his returning, going on Sanctuary where he was active duty till his retirement this Oct. We were forced to get a loan from the base Family services while we were waiting. When the time came for us to be repaid, his command had screwed up his entire unit's pay for their nearly 2 year long deployment. They took almost $4000 from what we were owed because of his Command's mistake, not his or anyone in his Army unit. We told Nationstar of our issue and in April 2017 we asked what our best option were.

I bought a condo three years ago and our mortgage company was Winstar at that time. And then it changed to Nationstar and now, it's Mr. Cooper. When we purchased the condo, my husband and I were just dating, so we refinanced to put my name on the mortgage, and we got married subsequently.

My loan from CitiMortgage was taken over by Mr. Cooper as of August 2017. Since I'm selling the property on the account I was asked by my lawyers to request a payoff letter. First call I get the run around that it takes 24-48 hrs to receive the letter. I ask for it to be expedited as my closing date is two days away. I am assured it will arrive in time. Nothing arrives. I call again and speak to someone else. I'm told the letter would be expedited and nothing again. Third call I ask to speak to a manager. Says he can't expedite until it shows up in the system. Called two days ago with the request so not sure why it wasn't initially sent. At this point we're hours away from closing. Tell the manager Justin ** I will call back at 5 pm to see if there are updates. Call back and Justin ** left for the day.

I called my Mortgage company today to try and get one payment waived and they stated that I could only do 3 months and at the end of the 2nd month. Whatever I had not paid I would need to pay it to get current. In other words I could go past due 2 months but on the 3 months I would need to bring the account up to date. This make no sense to me. If we are in a situation, that we are asking for a waiver, it's because we are short on funds. How can we CATCH up the following month? That is just putting a burden and digging yourself into a hole. THIS IS NOT HELPING.

At the time that I was going to pay for my house, I wanted to convert to a 15-year mortgage. I went with Mr. Cooper for a refinance and with it, my house would be paid for in 15 years instead of 26 years left on the other mortgage. Mr. Cooper's representatives have been good. It was easy to do most of the things electronically. And then eventually, we had a person bring the papers over and we signed them. Also, they didn’t require a kind of financial documentation and I just had to provide my income. It made it more convenient. Overall, they simplified the process and they were courteous and easy to communicate with.

I realized that my mortgage payments are awfully high for the amount that I had paid for my house so I refinanced. I worked with a woman named Erin and I felt good about her. She was great all along the way. She was very clear in answering the questions I had. She was personable and had a good sense of humor. She was also thoughtful about my time and followed up on everything that she said she would. If she told me something was going to happen it happened quickly and easily and I very much appreciate that.

My first experience with Nationstar/Mr. Cooper was when I was notified my loan was sold to Nationstar, about a month ago. Then last week I was notified they changed their name to Mr. Cooper, no idea why. I just received my first mortgage statement from Mr. Cooper and I wanted to make sure the auto payment plan I had with Citibank would still be in effect. I tried to call the 888 number on the statement all day and it always had a fast busy signal. I just Googled Mr. Cooper contact number and found out that the number they sent on the statement was incorrect. Not a very good impression so far...

I had a mortgage and it got transferred to Mr. Cooper. Then I refinanced with them. They were great and I liked that I could do most things online. It was really efficient and working with them was easy. With the refi, we were able to pay and get paid out sooner.

Mr. Cooper took over our mortgage and I’m very satisfied with their service, same as I was previously. I was handed over to an agent who actually understood the operation when I refinanced and he was excellent. I dealt with him on the phone and it was like talking to somebody that I knew who was a friend. He really came across very well and he knew what he was doing. It took about three weeks, we had to resign paperwork several times which I can understand, but it was actually 100% painless experience. I was utterly shocked with how easy the refinance process was that there were points which I was afraid it might be a scam. I will recommend them to anybody.

My mortgage was sold to Nationstar and they had a lower interest rate for refinancing. When I called them to ask a question, I started talking about refinancing so the rep transferred me over to Benjamin. We were on the phone for about three hours and he was very patient and perfect. I knew the rate was 3 something and I told him I was hoping for a lower rate. If I had gone with a 15 year loan, I could have gotten 3.6 or 3.8, but I decided to go with 30 and it knocked the note down about $200 a month. Going with 30 was partly his suggestion because I'm planning on selling the place a couple of years down the road. So it was great with Benjamin.

Mr. Cooper had my loan and I refinanced with them. Their mortgage professionals were friendly and answered the questions that I had. It's a smooth process and transaction and now I have lower monthly payments.

My loan was transferred to Nationstar Mortgage and they're a great company. I received emails from them about refinancing and when I paid my mortgage online, they had an advertisement there about it so I thought about doing it with them. Their employees were very professional, knowledgeable and returned phone calls if I couldn’t reach them on the first call and when I needed them. They got the job done quickly and it's great. The guy told me what to do to help me lower my interest rate and monthly payment. He also said he will be able to help me and he did. Now I have a cheaper mortgage so that's a blessing.

Mr. Cooper had my mortgage then I refinanced with them. I was impressed with their loan officer. He was very professional and knowledgeable. He did a great job and mostly everything was streamlined. The processing was great and the whole experience was phenomenal and excellent.

Our experience with Nationstar has been very good. They were very efficient and they helped me through the whole process. The rep told me the options and the difference over the 15-year mortgage or if we got a 30-year mortgage. The process started on the 13th and I was done on the 22nd. It went right through and that's what was I was going for. Also, I got a lower mortgage payment since I refinanced from them.

We had a previous mortgage with Nationstar and we refinance with them so we can pay more into the principal per month. Gisah, our loan officer, was excellent and thorough with everything. She had our best interest and helped us see the light because at first we decided not to do it and then she contacted back to see why. She then explained about how much better if we refinance with a lower interest rate so we would be paying a lot more into principal. If I had questions, I left a message and she usually called back within the same day. So far, the payments are pretty close because of the lower interest rate but we're paying so much more into principal now. Everything went really smooth and that's rare nowadays.

First, our loan was with Bank of America, then it got transferred to somebody else, and it ended up at Nationstar. When we first got our house, we were in the Making a Home Affordable program. The rate was due to adjusting for the last time in July and Nationstar can do a better rate than what it was going to be and we did a refinance recently to get a lower APR. The guidance that we received from them really made the refi process a lot easier because they were our current loan provider at the time. The two guys we worked with were really helpful and great. They were available when I had to call them and asked questions. Overall, it was a nice and easy experience and I didn't feel like I was getting tricked at all.

My experience with Nationstar has been good for the last 13 years even though it wasn’t them in the beginning. My original mortgage company sold my house to them. I talked to Nationstar about a month ago to refi my house to lower the house payments because I’ve gone through a divorce and I’m on Social Security disability with a limited income. They helped me out quite a bit. It wasn’t an astronomical amount but the extra money will definitely put food on the table for me. There was a lot of paperwork and there was a little frustration in that but it goes with anything. Since refinancing with Nationstar, I got a lower house payment that makes it a little easier to pay them every month.

My time with Mr. Cooper was the easiest refinance that I did in my life. It was very comfortable and we did it in less than 10 days. It's very impressive and very quick. I had worked with two persons there and they gave me all the tools and information. They dropped their interest rate and they shortened the time. The loan was for 21 years and we reduced to 15 years. Plus, the payment is going to be less than what we’re paying before.

I live in Nevada however, Nationstar mortgage in Texas holds my mortgage. Last September (2016) I was sent an offer by Nationstar. Because I am in a bankruptcy the package was sent to my attorney who sent it to me. The offer had a cover letter stating it was from the investors from Nationstar. I was excited to get this and I immediately called Nationstar who stated they did not have any information other than to just follow the 3 month trial period and wait for the final document to accept the offer. Here is where everything went downhill.

My original mortgage was with Mr. Cooper and they kept mailing me stuff. I called to find out if they were going to raise rates. Dealing with the rep was great and the whole process was really easy. I didn’t have to do anything on my end and I didn’t have to get my paperwork. We just talked over the phone and they sent me a few emails and said we're signing papers. They sent somebody to my house and we're done. I went to a 15 year, dropped my percentage rate quite a bit and it came out to be a tad bit more than the payment, so it was good for me. But it would have been better and easier if the same person handled the loan from beginning to end. Every day I have a different person getting a hold of me, so they're taking over at this point, but other than that, it all went fine.

I had an account with Mr. Cooper prior to refinancing. I was on the phone with someone and asked about refinancing and the rep was very helpful. He answered all my questions and was quick to give me any information I needed. I was given various options and I picked the one that I liked the best and works for me. The reps were always available and I could contact the person that was handling my case because I had his email and phone number. It was very convenient.

I did not know I was approved for a loan modification until I checked my account online in the middle of June. This three-month trial period was for June, July, and August. I sent a payment in (I do not like to pay online) on time, yet they didn't cash the check until the beginning of July, so it stated I did not pay on time. I emailed my representative, Kalani **, which it was then taken care of and my trial period resumed. Then I was laid off from my job and I did not receive any unemployment for the entire month of July. I emailed Kalani (my only form of correspondence) and asked if I could make my July payment on August 3rd, as that was when I was going to get paid. All she emailed me back was asking for my loan number and then never gave me an answer.

I was with another loan company, then Mr. Cooper bought them out. My wife and I got a divorce, and she was taking care of the bills. Then she did like how people try to run up their credit card so they can get the house. Then, finally, I got my stuff straight and my loan was about 6.2%. When I bought them out, they kept calling me about refinancing. When I finally refinanced, the refinancing process was easy and nice. I had a good and nice experience with Mr. Cooper and their people were good about everything. Our loan officer was nice and professional.

Mr. Cooper bought my loan years ago and I refinanced with them recently. They have excellent customer service and I’m really happy with the result. Everything was on time and really fast. When they said to me that they would call me, they called me. If there’s a missing paper, they also called me. I was able to save money since the refinance and I appreciate all that they did in order to help me. But they promised me that I’m going to have a movie theater entrance and dinner but I haven’t received them yet.

Nationstar bought out one of my mortgages. They came through and refinanced on a house that other people say I didn't qualify for. They were supposed to finance a second one but we ran into a little problem and haven't heard from them in a couple of weeks. It's the longest I've been without hearing from them. Derek was the one who informed me of my refinancing options and he’s very good. I was coming out of my pocket before the refinance and Nationstar got the rates down so that I'm pretty much breaking even now which is cool. Overall, my experience with Nationstar was very good.

My wife and I have been customers with Nationstar for the past three years. After several solicitations by Nationstar to refinance, we finally responded to the ads, and began the refinance process. At first, things seemed to moving along smoothly, sorting the paperwork, scheduling closing dates and preparing for the appraisal. The appraisal is where things went off the track. Our appraiser, whom Nationstar uses a third party management company to coordinate with, was a total disappointment. He was unprofessional and his behavior made my wife uncomfortable. The appraisal returned well below market value and subsequently has sidelined this transaction. This appraiser has had similar complaints regarding his appraisal values and hostility.

I cannot say enough about Chris ** at Nationstar. From the first conversation we had I knew if anyone could help me refinance my home it would be him. Chris was courteous, efficient, knowledgeable, and worked hard on my behalf. Fidel ** assisted with the closing of the loan and getting all the correct paperwork in order and processed. His efforts made the difference. I would highly recommend Nationstar to friends and family.

When I bought an investment property in 2007, I bought a 10-year interest only ARM and it matured in June so the payment went high. I decided to refinance with Nationstar. It was the easiest loan finance that I ever had. It was quick and everything was done on the internet. I didn’t have to show proof of income and send in a bunch of papers. I wanted the mortgage to get down below the payment so I wouldn’t have a negative payment. Nationstar lowered it and had my payment fixed. If I didn’t refinance, it could go up next year and the next year and so on. Overall, I’m very satisfied with them. It was a well-informed experience and they told me exactly what I was going to expect and there was no conflict.

I was refinancing an existing loan with Mr. Cooper and they were very good and helpful. After looking at a couple of things, we narrowed it down to the fact that we only had one option. We then started the process and it was pretty quick. After a couple of weeks, I am now waiting for the final paperwork that tells me what my new payments are and who to go to. The guy who I initially talked to made the process go smoothly. They were friendly, told me what to expect and helped me resolve the issues to get the financing through.

They were my mortgage co. for ten years and could not get refinanced, filed chapter 13 and all payments were through them. Once discharged they sent me a bill saying I owed more than $8000, wanted to foreclose and had to get money from 401, to pay them, sent all paperwork from the trustees saying there were nothing owed that was why I was discharged and they did not respond to a request from trustees if the plan was not complete.

It has been nothing but a kick in the solar plexus to deal with NationStar… Every single month there is a reason they must be called to correct an error on their part. I have NEVER missed a payment and yet consistently having problems with them. Then, talking to agents is much like dealing with elementary kids who have absolutely no idea what they are even doing and show very little respect to the customer - talking over, yelling, hanging up, put on hold in the middle of a sentence… Time to refinance with a local bank or credit union.

Nationstar is one of the few places of business where I can talk to someone who is knowledgeable about the subject of interest, and where I have never been passed off to another person.

I am with Nationstar Mortgage all the time. I refinanced my mortgage because I wanted to go with fixed rates. Their reps were very professional and everything is wonderful and perfect. I like Beau the broker who interviewed me and his assistant Kathy. The title company that they arranged was really good too. I'm satisfied with Nationstar and I am happy because there is no need to be concerned about the rate increase and that's fair enough even though the rate is not lower.

I highly suggest to anyone considering a home loan or refinance to look no further than Nationstar Mortgage. They are my current loan provider, and from the first phone call I made to them, the detailed service, as well as loan options and education and answers, the process was incredibly smooth and comfortable for me, as an amateur knowledge on home loan person. The people I worked with there were very personable and extremely thorough at the same time. I am very happy with my new loan, and I will always go to Nationstar Mortgage in the future.

Nationstar bought our past mortgage and then I got things in the mail about refinancing, so I opened them and started talking to my husband about it. I made a phone call to the number listed on the flyer and I got a representative named Joel. He treated me so well and didn't try to hardsell me. He gave me information so I could make an informed decision and I really appreciated that. He said that if I went with refi, it would lower the interest rates and if I go to the 15-year versus the 30 that I already had, which I had 18 years left on, it would knock three years off right there. He also ran some numbers and said my payment is going to be even lower than what it is right now. And those were the deciding factors for me. The whole process was pretty easy and it took about two or three weeks maximum. It was well laid out in front of me, so I knew exactly what to expect, when to expect it and everything they told me to expect happened.

I used to work for a mortgage broker who did our mortgage before I worked for him. We got our mortgage from Nationstar then we refinanced with them because of the lower interest rate. Also, because I wanted to reduce the term of the loan. Everything was done on the phone until the very last day. It was very professional from the moment I called them until the date we finished everything. They were very knowledgeable and answered all our questions. We had a very good experience and I was really surprised how quick it went. I highly recommend them to anybody.

Nationstar bought out my mortgage from Countrywide and I also refinanced with them. Dealing with their reps have gone very well and they provided very good guidance during the refinancing discussion. They told me that I only owed 19 years on my 30-year mortgage and that I could knock out 4 years and still have a lower payment with the interest rate. So now I have a 15-year mortgage and my payment went down $35. It’s been a very good experience and I’m very happy with them.

I saw that Nationstar Mortgage really worried about my mortgage and insurance. They really got to me about that so I decided to refinance with them. The treatment I got from their reps was good. The guy who went to my house to sign the paper was a gentleman and really nice. Also, I always find somebody to talk to and when I call or email them with a question, I get an answer right away. They knew how to answer my questions and were really professional. I was trying with HSBC bank and they made it so hard for me. I had to go to people who never answered me anything and when I leave a voicemail, they never get back to me. But it was totally different with Nationstar. They really helped to go through the process, gave me accurate information, everything was easy and I had no headache. I had a beautiful experience and I'm glad that I chose Nationstar.

When I thought about refinancing our home to lower the interest and make our payments easier for us to manage, I admit that I was very nervous about the process. When I first called Nationstar and talked to Tom ** I was immediately put at ease. He walked me through the entire application process with the greatest of ease. I was then contacted by the loan processor Cindy ** who proved to be just as helpful and knowledgeable as Tomas was. All in all they made the refinancing go very smoothly and pain free. I will definitely recommend these very knowledgeable people to anyone I know looking to buy or refinance a home. Thanks again to Nationstar and two of their great employees!!!

Ms. ** and Mr. ** both made my refinance experience with Nationstar easier. They were professional, friendly, knowledgeable and their responses were timely. I was kept informed through the process. I would strongly recommend Ms. **, Mr. **, and Nationstar to my friend for all their Mortgage needs.

I've already had Nationstar as my mortgage company for 10 years since my mortgage was sold to them. The first time I did a refinance with them, it was awful. They kept on asking me, “What’s that in your checking account? What was that deposit for?” Then I kept giving them the same information four or five times. I just went around in circles until I finally gave up.

I recently refinanced with Freedom Mortgage through Nationstar. I was told the two companies work together and that even though my loan would be refinanced by Freedom Mortgage my account would remain with Nationstar. That was a lie! My loan went to Freedom Mortgage, but only for 2 months then it was sold back to Nationstar. Needless to say the transaction back to Nationstar hasn't been pleasant. A little more month before my first payment was due with Nationstar (August 1) I checked my account online to make sure all was right with my loan. It wasn't! My loan amount was nearly $1,000 higher than it was suppose to be and my escrow balance was off too. I called back in June to address the issue and was told a research request was filed and I'd hear back in 7-10 day. I didn't hear back so I called again, yet other research request was filed. Another 10 days passed and nothing, not a word (no phone call or email or letter - NOTHING).

Nationstar’s representatives were all very helpful and fast. I’ve been with them since about 2006 on my first mortgage and I just refinanced with them. At first, I didn’t think it would work and I kept putting them off every time they call. I owed more than what the refinance was worth but they made it work somehow. They dropped the interest rate and lowered the payment, so it was good. Both of the guys that I worked with were very good. They worked with me for my situation and overall made it an excellent experience that benefited me in the long run.

I recently refinanced my home and I just wanted to give a shout out to the mortgage professional Michael ** (Corporate NMLS # **, NMLS # **) who helped us. I have never across a more professional and compassionate individual in the world of banks and loans. He was SO incredibly easy to work with, answered every single one of my questions, and even 4 months after the loan was funded, he answered my call to give me a copy of the closing documents which he had already provided me once. I wish there were more individuals like him that worked for loan companies. If I had a manager's contact information, I would sing high praises and hope he gets ahead in his career. His closing partner, Marcus ** was great to work with too. You'll have an excellent team, please keep it that way.

I got a lot of flyers on refinancing an old mortgage and I started thinking about it being the right thing to do. I already had my mortgage with Nationstar so it was more convenient to go with them. Their team was good and were a big help as they followed through just like they said.

I recently did a refinance with Nationstar and found that their competitors weren’t offering anything that was that much better. And going through the streamlined loan process was mostly a headache. It was limited documentation, more timely and less stress. It was very good and I didn't have any issues. The individuals that I was working with were very thorough. If they didn’t know an answer, they would look into it and get back to me. Overall, the people at Nationstar were very timely and professional. And since refinancing my home with them, I’ve had lower payments.

I was with CitiMortgage then they changed to Nationstar and their customers got moved over. I had ARM before and I didn’t trust the current president so I wanted to get my fixed rate before he decided to change things. I filled up the application to refinance and Nationstar offered no application fee or closing cost. Other companies had a number of things between application and closing cost and I didn’t want to deal with them so it was an easy decision for me.

I was already financed with Nationstar. I have refinanced with them years old on a home down in Texas. Now that I’m in Florida, they contacted me and asked me if I was interested in a reprice in a much lower rate, and I said that I was. The main thing I wanted to do was get the old mortgage down to a 15-year from a 30-year because I’m getting up in age and I do not want to leave my wife with an unpaid house. I was very impressed with how easy and how quick the mortgage professionals moved the refinancing along. There was redundant information required but that was the nature of the financial place.

We got a high interest rate at 6.5 with our old mortgage and Nationstar mailed us out a form saying that we’re eligible to refinance. They bought out our loan from another company, and we refinanced through them. My dealing with their mortgage professionals was very good. They were very helpful, informative and fast. They made refinancing real easy. They gave us an option of doing either a 15 or 20-year note or for 30, and we didn’t want to do the 30. We still owed to a 22-year and we lowered it to a 20-year note plus we were able to save $250 a month on our payment so it was good. It was a very fast and easy experience.

I have had all great experiences with Nationstar. Rita ** and James ** helped me with my refinance and debt payoff. They walked me thru every step of the way and it was so easy and convenient to get everything done! I recommend using their services for the convenience.

I received a call from Nationstar Mortgage and they gave me information concerning the types of loans that they offered. I recently refinanced my old mortgage with them and the process went well. The Nationstar professionals were very professional and courteous, and they gave me very thorough guidance in discussing my refinancing options. My refinancing with Nationstar saved on the length of time of my loan as well as on the interest rate, and it will save me money over the long run. They're very knowledgeable and helpful for their consumers.

I am in the process of purchasing a home. Everything has come down to the final step. No title company will insure the title because of the verbiage that Nationstar claims is their standard. Well I would think if they went this far and even stopped the foreclosure on this home they would be willing to change some simple verbiage. At this time we are at the point of getting Lawyers involved and letting them deal with Nationstar. This has not been the only blurt Nationstar has pulled during this. And they even agreed to the offer. So what's the deal Nationstar?

Major financial decisions can be very intimidating. I really appreciated the way in which Karen ** and Terrence ** at Nationstar were obviously listening to my questions and concerns. They demonstrated an expert knowledge of their work and excellent communication skills helping me understand the loan application process. Their service and skill made me feel comfortable going through the HARP Refinancing process.

I have been trying to resolve a billing error for the past 2 weeks and it still hasn't been corrected. I have emailed, spoke with customer service and they said they would fix the problem and still nothing. I have made 2 payments and I was never credited for it. Now, I'm being charged late fees and other fees. What will it take for you to fix this? I need this fixed ASAP.

I've been with Nationstar Mortgage for a long time. Whenever we refinance, we take them. Recently, I was seeking for a locked rate and the reps at Nationstar were friendly and professional. My monthly payments doubled but the rates are locked so I guess I'm safe on that part.

I refinanced my mortgage which got transferred Nationstar Mortgage. My interactions with their reps were very professional and very clear in a very short timeframe. I got locked in to the new 30 years loan. I would recommend Nationstar Mortgage.

I have financed my home with Nationstar since 2008. When they approached me about a re-finance, I honestly threw the letters in the garbage. Well, last month I decided to "call their bluff". I called and talked to a young lady named Sarah **. She got my information and in about 5 minutes I knew what my new rate and payment would be. Eventually I was turned over to Linda ** who helped me to get all the credit information to Nationstar. I didn't get everything right the first few times, but Linda and Sarah stayed with me, and today I was funded. All I can say is, if these two ladies are any example of the team at Nationstar, then they have a great place to work.

I've had Nationstar before for our mortgage. I decided to refinance through them because I was paying too much for what little I had left on my balance. I wanted to get a better rate and lower my payment as my income had changed. I called them and they were giving me the same as the other mortgage companies, so I stuck with Nationstar because I already know them. The mortgage professional worked hard to give me the best rate and we perfectly ended up with what I thought we would. It ended up perfect.

Unfortunately my mortgage was sold by Bank of America to Nationstar several years ago. It has been nothing be a complete headache since then. I pay my mortgage several months ahead and always pay more than is required. Every month I go online, input my payment info, allocate the additional monies I am paying towards principal. Which is then followed by Nationstar sending me a threatening letter telling me that my account is delinquent, that I need to contact them immediately to resolve the problem.

Nationstar acquired my mortgage on May 1st 2017. I've had nothing but problems with Nationstar since that time. The way they have applied my payments and allowing my hazard insurance to lapse. They offer a "mortgage accelerator" program through a 3rd party, Western Union, that has been fined and ordered to repay hundreds of thousands of dollars to consumers that they ripped off. Terrible servicing of my account and am planning on finding refinancing immediately.

I am writing this review on behalf of my mother who has her mortgage with Nationstar. Since the end of last year my mom has been receiving notices of non payment of her mortgage. My mother is 81 and since Thanksgiving of 2016 has suffered no less than 9 cardiac arrests and is now is chronic heart failure. She has given written authorization to Nationstar that I am now handling her financials. She has kept every cashier's check receipt and post office receipt of her payments to Nationstar. She is not delinquent on any payment. So with this information I proceeded to speak to someone in customer service about this, no such luck. I was told to fax my information to the research dept. and they would be in touch. That was in March, no one contacted us and the demand letters kept coming. So in June I resent all the information again with a copy of the transmission report of the previous fax as proof. Nothing...

When I first moved here, I started my mortgage with Citibank then they sold it to Nationstar. I was trying to save money by paying my old mortgage off sooner so I went into refinancing with them. Their reps were very professional but a lot of things were explained so fast because the representative was going on vacation so I felt rushed. He was stressing more for me to sign a 30-year refinancing program instead of 15 years so that’s what I initially got. But I called them back the next day to change it to a 15-year because I've been here for 10 years and it doesn’t make sense to start over and do a 30-year refinance. I still got the 15 years and I asked the rep if there was a charge for changing my mind. But he didn't understand what I was saying and I never got an answer so I tried to look at the paperwork to see if it was there.

I responded to the constant emails that I had gotten from Nationstar in reference to the HARP program. I had a pretty high interest rate of 7.5% for a while and I figured I'd look into it. The refinance was really fast and the guy I worked with was nice and was professional the entire time. He answered all my questions and it was a really good experience. Also, their guidance was pretty much on target and they're dependable. It's my first mortgage which I've had for about nine years and it's the first time I refinanced. Every time I had a question, I asked it via email or a phone call but usually, email worked better. The biggest thing was cutting off six years of our mortgage. We had 21 years left and now we refinanced to a 15-year fixed which is very nice. I'm very happy with them and very satisfied.

About a month after we refinanced, our loan was sold to Nationstar. The customer service and data inaccuracy from this company has been VERY disappointing. Examples: Letters are sent for services we don't have (we don't have flood insurance but got a letter today stating Nationstar had cancelled the "policy."). We don't have an escrow account, but we were told Nationstar would no longer escrow for flood insurance. They listed a phone number for questions. When I called I spent nearly 10 minutes winding through the voice mail system until I was actually connected to a live person. She wasn't the right one to talk with and when she transferred me I was disconnected.

My mortgage was recently moved from another provider to Nationstar (NS). I received a notification from my old provider and from NS saying that nothing will be changing with the exception that all future payments should go to NS. I received a welcome letter from NS with a coupon payment for the next installment which reflected my historic monthly payment from my old provider. I paid that and the following month was notified that my payment was being held in Unapplied Status. NS had increased dramatically my monthly payment with no explanation. I called NS and was told to contact my old provider. Tried contacting my old provider who referred me back to NS.

Linda ** and Christopher ** were amazing with the refinance of my home. Helped and answered any questions and got it done timely manner. They address all concerns and made any adjustments which I'm sure glad Chris was there to explain all options. Thanks again.

My mortgage was at 7% for the house on Magnolia and Nationstar Mortgage kept calling and writing me, wanting me to redo the mortgage and get lower rates for it. Their reps were as nice as can be and they were really good. I never had a single problem and I was very satisfied with everyone I dealt with. They helped me all the way and it couldn’t have been better. Because of the refinance, I got to skip one payment too. I probably wouldn’t have done it if they hadn’t kept sending me those notices, but now, I'm thrilled to death that I did it. I would definitely recommend them.

A loan officer from Nationstar called and said they can refi my property, but he’s no longer with the company and Erica took over the file. She saw a few snags in my loan history and suggested we hold off and submit my loan after May 31st, which has a better chance of going through and sure enough it did. Erica turned over to Jason and he sat on the phone with me for hours talking to some sort of verifying agency and with the IRS trying to get some facts straight. That time and attention is something that I truly cherish because I wouldn’t have the time to do it.

My loan, was sold to Nationstar from Chase, chase had forged assignments on loan. I have done many qualified written requests to nationstar, they keep adding fees, want a trail of ownership. They have not replied in sufficient manner. I sent return receipt mail, this loan was already discharged. I just faxed in a modification application but I still want the true answers on the validity of this obligation they seem to say they have. Chase forged documents, which nationstar has the paperwork. They should go after chase bank and not my home. I traced assignment down to Louisiana, got real signatures from notary and handwriting expert analyze and they did not match. Chase would not answer and sold it to nationstar and I am getting run around about validity on this. It was originally Washington Mutual before chase but everyone at nationstar ignores including their lawyers, Orlans Moran.

We wanted to work out a plan to pay off the house sooner and we’re trying to get the percentage rate lower, so we considered refinancing. I’ve been through several changes before and with different companies. But we've always been happy with Nationstar. Someone also offered us a lower rate, but Nationstar was able to work with us and we opted to stay with them. The reps from Nationstar were very helpful from the very beginning of the refinancing process. The man who initially helped us passed us onto another person who was also very helpful and informative. Then they sent a lawyer out to do the closing and that was good, too. So now we definitely have a lower interest rate and we have it financed for a shorter period of time, which accomplished both of our goals. I had a very pleasant experience with Nationstar. It was painless and what we were expecting.

I had a previous mortgage with Nationstar Mortgage and I refinanced through them. I chose to refinance my old mortgage for a lower interest rate and it also lowered my monthly payment. Their mortgage professionals were good, and I've had seamless interactions with them. Overall, they're great and I'd recommend them.

The process was very smooth and fast. Alex ** was my initial contact. He explained the process and what he was able to offer me. He provided feedback and responses immediately. Rosemary ** was our processor. It was a pleasure to work with her. She knew the details of our file and was able to respond to our questions. We closed faster than I expected. Excellent job Alex and Rosemary.

My credit score dropped 70 points when my Mortgage was sold by CitiMortgage to Nationstar Mortgage. I reached out to Nationstar via message and phone to ask if they had any information on why this was. I thought it had to be some kind of mistake, or excessive credit inquiries by them, or something else. When I tried calling I could never get connected with anyone even after an hour!

Issue was resolved promptly. If the front-line customer service was this helpful, it would be a 5-star rating.

We had a loan through Bank of America and they transferred it to Nationstar Mortgage. We liked them and decided to stay with them and refinance so we could get cheaper payments and interests. Our interactions with their reps have been excellent. They were fast, helpful, and very clear about discussing our refinancing options.

My mortgage was unfortunately sold to this company. I had no contact with a live person at first, so things were okay. Once I did have a request and had to deal with a live person, there were many delays, errors, problems, unexplained expenses, and just a complete lack of thoroughness. I asked that paperwork that was incorrect be updated to reflect a payment I already made and had to keep fighting for this. This paperwork had to be signed by me and notarized, and I wasn't about to sign and notarize paperwork that said I owed more than I did. They wasted so much of my time on this. Something that should have taken maybe a few hours at the most took hours and hours of e-mails and lots of frustration. I would never recommend dealing with this company.

I had an easy and painless experience refinancing my mortgage and HELOC into one payment. Thanks for Julie ** and Paul ** who guided me through the process. Would definitely recommend.

I refinanced my property with Nationstar because the original loan with Nationstar. During the process I compared several mortgage companies and found a mortgage company with a lower rate and lower points. Nationstar agreed to provide a loan with the same rate and points that I had found during my comparisons and I signed a Rate Lock Agreement. This, so called agreement, is a worthless document as I found the points in the final signing documents had risen. I could have not signed, complained and/or started the whole process over but decided to proceed nevertheless. I just want to warn people about their bait and switch tactic with their Rate Lock Agreements.

I had a loan with Bank of America. Robbers. They put me in forbearance because I was 1 month late. After threatening me with foreclosure I paid up the amount in 3 months as required then they sold me to Nationstar. After this Nationstar charged me with the late charges from the forbearance $400.00. This I was told was included in the agreement with Bank of America. They told I would have to go back and check with BOA who basically said they no longer handled my account. I refuse to pay this B.S charge!

We had our mortgage with Citi for years with no issues. Nationstar takes over and instantly we have issue. They tell us our home insurance has lapsed when it has not. It is nearly impossible to contact a representative with long hold times. When I do speak with one and discuss situation she tells me it resolved but for some reason I didn't believe her. Today we get a bill from them because they have added more home insurance despite the fact we already have it. I call, spend an long time on hold and never get through because I need to get to work. I wish Citi was still our mortgage holder. Maybe they should change name to MR Pooper instead because since they have been involved it smells bad.

Nationstar is changing their name to Mr. Cooper, because of all the lawsuits and judgments against them. I have owned a home for over twenty years and this is by far my worst lending experience ever. Two of my credit scores were over 800 until my loan was sold to them. They found every way imaginable to take money from me and try to get me to fall behind, due to their ruthless tactics. Luckily, I have a healthy income. I had a mortgage of $42,000 at 3.5%, and my payment was nearly $1,000/month. I would not recommend them to my worst enemy.

My experience with Nationstar was excellent. They went above and beyond, and took care of all my needs. Everybody did a good job.

We did not choose to have Nationstar as a provider. They purchased our loan in September. Our property taxes and school taxes were not paid by Nationstar. The billing came out in October. They blamed it on the previous provider. They have continuous told us that our account would not be reviewed until October. Are you kidding me??? We are having an issue now. We had to call over and over again and had the worst service calls you could imagine. They didn't keep records of the phone calls. We were given a supervisor's name to call if it wasn't resolved in a month. She didn't work there the next month and we were back to square one.

We had our mortgage through Nationstar and we refinanced it to reduce our monthly payments. Everyone at Nationstar Mortgage was really good and helpful and did a really good job.

My loan was bought from Nationstar Mortgage years ago and I had a mailing from them asking if I wanted to refinance. Because of convenience, I decided to refinance with them my old mortgage for a lower interest rate and it was a painless procedure. The communication with Nationstar mortgage professionals was mostly through email and a few phone calls. But they were quick to respond and answer any of my questions. It was a streamlined and efficient process with Nationstar and the customer service was great. My payment did not change but I got a lower interest payment. Overall, I was very happy.

I was put on permanent disability because of PTSD and wasn't able to keep up payments on my mortgage. I thought I was going to have to just let them foreclose on my home. I contacted Nationstar to let them know I could no longer make payments, they told me about deed in lieu and how that would make it so I wouldn't have to go through foreclosure and could even make a little bit of money by giving them the deed to my condo.

My mortgage was transferred to Nationstar Mortgage a couple of years ago. They sent us a thing in the mail saying that they could get us a lower interest rate. I then did a refinancing with them and their reps were very nice and covered everything well. The guidance I received was very good too. My interest rate before refinancing was 4.75, and now it's 4.0. I could always go for lower, but the interest was good and it lowered my payment a couple of bucks. It was a very helpful experience.

My husband and I have been married for 23 years. He ended filing for a PERSONAL Chapter 13 BK in 2013 and it has since been dissolved. I have contacted them several times get a statement to prove I own a home, and have been making all my payments. They have made it impossible for me to refi and they don't even show up on my Credit report! I send a bank check to them every month. Is there any recourse. Am at a loss as to what else to try? I am trying to refinance to a lower interest rate, but can't until I receive statements! When I call they offer send me stuff like payment books. What for? I pay the mortgage automatically with bank pay every month. PLEASE HELP!!!

We wanted to pay our mortgage down quicker and refinancing with Nationstar Mortgage has helped us make a lower monthly payment while paying it off quicker. We were going to do 10 years but we did 15 instead just in case. The process has been quick and effortless once I got a hold of them to answer my questions. Also, a part of it being quick also has to do with doing it over the internet. The mortgage guy and the loan officer were both fine, but the guy who called us in between that said he would be my contact person for the balance of the work was not reliable at all. Aside from him, things went extremely positively. Their refinancing options were also excellent and they couldn’t have included anything more. This is considering that this is not our first home. We got a very good rate just like I could with any other company and we also brought our APR way down from when we first moved. I would recommend them.

My husband and I had worked an increase in our credit and in 10 years of being 7.625, we were just tired paying such a high interest rate when the market was low. Considering my high-interest rate, Nationstar offered their new table of refinancing and we took that opportunity. Their guidance was excellent because they informed me and they're the one to send me notices for refinancing and encouraged me to refinance. They were excellent and very professional. We weren't forced to do anything and making a decision wasn’t a rush. And the lower payment allows me to have more money for something else that we needed in our life. I was highly satisfied and I will always recommend people to do business with Nationstar.

I have been a customer of Nationstar for a few years because Bank of America sold this loan to Nationstar. My issue is that after several years of me paying my property taxes, Nationstar decided to pay my property tax also so it was paid twice, no notification on the part of Nationstar. They just doubled my payment without telling me. I have been trying to resolve this for over a year now and I have several past dues on my payment record because I continued paying my regular payments.

Nationstar Mortgage refused to address issues with the administration and record keeping of my mortgage while continuing to harass and threaten foreclosure. These were a result of their manipulation of payment records which falsely indicated a default status. In addition, the interest rate that was charged was overstated which resulted in monthly contractual payments to be overstated and paid by $200.00. I overpaid in excess of $35,000.00 over a period of several years. I made every monthly payment in full and on time as was outlined the closing documents. The payments were either misapplied or applied properly to my account with subsequent modification entries being made.

Nationstar is an absolute joke. They are crooks. They have kept my clients insurance claim money in the amount of $30,000.00. Meanwhile my client has been in their home destroyed by water for 2 and a half months. Something has to be done about this company. All we have seen on the internet is where they continue to keep clients. Money crooks.

One person was great; however, the other person I have been dealing with shows ZERO appropriate customer service or respect. She has been patronizing, childizing, inconsistent, and beyond difficult. If this is the reflection of the new and improved Nationstar/Cooper, I will be moving my business. Beyond dissatisfied.

My mortgage was sold to Nationstar at the end of May. I wanted to make sure I did everything correct (even mailed my payment May 30th before it was due on June 1st). They processed my check 5 days after the due date on June 5th and charged me $125 late fee when it wasn't even late. Very disappointed and definitely will be changing mortgage companies.

I have been paying my insurance payments (flood/fire) and mortgage payments separately. Never had an issue before and my previous lender moved over my mortgage to Nationstar a few months ago. All of the sudden in April Nationstar decided to pay my flood insurance without even consulting me or letting me know. Then they decide to charge me with a shortage of over $2400 because THEY decided to pay my flood insurance.

We were going to refinance and got about 1/2 way through then decided not to. Dane stated to me that we would not be charged for anything. Then We get a bill for $1900 for flood insurance. We went ahead and got our own flood insurance for a much cheaper rate of $399. Insurance send to Nationstar. Then Nationstar returned our check. Still charging us every month for their outside flood insurance plus escrow fees.

Had a mortgage through USAA which was sold to Nationstar. We expect a lot out of USAA as they have always provided their customers with the highest level of service. The fact that they let Nationstar not only handle their customers but also use their name is a disgrace. We are in the process of doing a loan assumption and have been asked four times now to send in the same paperwork over and over even though confirmations have been sent that the paperwork has been received. We thought for sure the VA was going to be the tough ones but Nationstar blows them out of the water with their lack of accountability.

I would like to say my recent experience with Nationstar Mortgage was above board. The team was very professional. John Woods, the mortgage rep literally walked me thru the process of the filling the initial request for a refinance. He showed great patient and understanding. I would like to mention Jason **, Processing Team Lead. Jason kept me abreast every step doing the process. He either email me or phone me whenever he needed to pass on information. He also went above and beyond getting me a gift card. It should be noted that I had made several calls to Nationstar and no one could help me. Thanks for a great experience with Nationstar.

Elliott ** was my loan originator and Mai ** was my closer. BOTH were AMAZING! They made things easier for me and basically "held my hand" and calmed my nerves throughout the process. I could not have asked for it to have been any better than they made it! What a MOST EXCELLENT SERVICE TEAM! Thanks!

Very professional while friendly. Prompt response to questions. Explained everything in detail regarding process, requirements and worked through hurdles. Highly recommend Julie ** (processor) and James ** (officer).

Suzanne ** and Mark ** assisted me with a VA Refinance of my home and I was delighted with their services! Suzanne was very professional and easy to work with. She kept me informed throughout the entire process and was able to answer all of the questions I had concerning different aspects of the process. I would gladly work with her again, Suzanne ROCKS!

I applied for a loan modification and after making my trial payments they approved me. They sent me a loan modification package to sign and they needed my ex-husband to sign as well since he was on the loan. My ex-husband had signed the deed over to me and I told Nationstar that he refuses to sign anything because he has already signed the deed over to me. Even my attorney didn't understand on why they need his signature since he has signed the deed over to me?! They insisted that he signs even though I hold the deed to the house.

Incorrectly flagged account bankruptcy. Won't report credit. Horrible customer service. It's been 70 business days since I found the problem. They have finally removed the flag. They have not reported my perfect payment history. I'm selling and buying a new home and I can't wait. I will not be approved for the loan I need and will either be forced to buy a home we aren't wanting - or we can continue to wait and move into a family member's home and commute while we wait. Nationstar refuses to call credit bureaus and keeps telling me to wait for the day it is automatically reported but can't state the exact date.

Excellent people at Greenlight. John ** and Cindy ** were instrumental to getting my refinance loan done so quickly. I appreciate both the processes and the people involved. Big shout out to these two folks!

A couple of things... First off, although I SENT the previous mortgage company (the company I had before NS took over) payment as my regular payment (auto-pay from my bank), NS decided not to POST the payment until 2 weeks later when THEY finally processed it. They told everyone there was a 60 (or 90?) day window during which late fees would not be charged in the transition which was good. However, they delayed posting the payment on the correct date - it was in their favor.

Over 10 calls and no one can identify why my escrow has a miscellaneous withdrawal, shorting my refund. Closing was 4/27/17, two checks was sent in, in excess of payoff. They took part of one check said it's for May's Mortgage and then said the payoff was short, so they took money out of the escrow account. One representative said I should send proof of second check, another, "You were only paying for May due 5/10..." Supervisor came on was very very rude... never let me explain my issue. He just said "That's all you are getting. Is there anything else." Rep, "Why did you send two checks, was it certified?" Me "Yes..." "Are you sure?" "Yes I am I bought it myself."

In mid 2005, at the age of 25. I applied for a mortgage loan. The only information the loan officer ask me for over the phone, was my name and social security number. They didn't even ask me if I had a job or how much I made. At the time I didn't realize I was signing up for a subprime mortgage. This predatory lender gave me a $250,000 loan.

Our loan was transferred from Bank of America to Nationstar while we were applying for a loan modification. Once Nationstar became the servicer, they have done nothing but deny all requests even when we were able to show that we qualified. It has been their goal to foreclose on our home since day one. Now we are facing eviction and they basically stole our home from us.

My husband and I have been married for 25 years. We are both Army Vets. And proud of it! I messed up, and ended filing for a PERSONAL Chapter 13 BK. Everything was fine, paying that off, every month to my BK Atty. Then Citi Mortgage transferred our loan to Nationstar Mortgage. Well let me tell you! I can't even get a lousy statement to prove I own a home, let alone all my payments! They are not even listing our loan on our Credit file! So Are we imaginary people, writing checks every month to an imaginary mortgage company? I am at a loss as to what else to try? We are trying to refinance with a VA Loan but can't! Because we are being held captive! PLEASE HELP!!!

A gentleman named LaQuinte called me regarding a review I wrote about excessive fees. It was regarding home inspection. He was wonderful and made it right. Nationstar is lucky to have him. He offered me a compromise and explained how to avoid these in the future.

I want to thank Garrett ** and Ermin ** and all of the Nationstar, LLC staff for their outstanding commitment to my home loan. Both Garrett ** and Ermin ** took the time to walk me through every stage of the process, and help me refinance old 30-year mortgage to a new 15-year loan. Within a matter of days the process was underway and within a few weeks I was closing. Again, thank you gentlemen for a wonderful experience.

When the five year anniversary of my 5/1 ARM mortgage arrived (October 2016), I was expecting an adjustment because the prime interest rate had increased by 0.25% over this five year period. However, Nationstar Mortgage increased my mortgage interest rate by 0.75%, three times the interest rate rise during this period. Several calls to Customer Service demonstrated that the staff who answer the phone do not understand how interest rate adjustments on ARM really work. I wrote a letter to Nationstar in December, 2016. The response in January 2017 did not answer the question, but promised to escalate my concern. I have been waiting five months for the "escalation people" to respond. During this period, my numerous emails and phone messages have been ignored.

I unfortunately purchased investment property just before the bubble burst. I bought them with interest only loans to keep the payments low. The plan was to hold for 5 years and sell. Well you know what happened. The banks contributed to this bubble bursting mess but they got bailed out. Using our tax dollars (TARP). But now the culprits got raises and none went to prison but many victims remain and the banks like Nationstar refuses to help as they have been helped. Their greed is just the same old greed.

Today, I spoke to the customer support supervisor, a CS rep, and a rep who hung up on me (although I was angry, I didn't raise my voice, nor was I rude, but I did insist on getting to the root of the issue and not simply reviewing payment history that was incorrect), for 2 hours and this was after a similar conversation with Nationstar customer service a month prior, regarding a payment incorrectly applied at their end causing a nightmare on my end. The root cause stems from Citi selling my mortgage to Nationstar, and a misapplied payment Citi made to my mortgage that was not my payment a year previous to the sale of my mortgage. I became aware of the error when Nationstar insisted my account was in arrears.

I have been paying I and my wife's loan monthly for the past 5 years with Nationstar without a single payment missed or late to the tune of 60,000 + thousand and only 15000 actually went towards my loan. The person I just spoke with informed me interest was over 500 a month alone I pay 1139 a month. Perfect example how it is all going to the top. More people need to be aware and do the math.

I have been using the same payment date for several years. When Nationstar bought my mortgage I was assured the payment date could continue. Now, I find they are charging a late fee even though all payments have been made either before or just after the agreed upon date that were set up through Wells Fargo.

Bought my mortgage from the BofA servicer, and nothing but problems. After years of zero issues, no missed payments or confusion, these guys can't figure out what to do with a check unless it matches *exactly* the statement amount. Constantly jiggering around with my escrow account, never able to apply payments to principal (even when told *explicitly* to do so). Never EVER admitting a mistake, not correctly reporting to credit agencies. Dealing with Nationstar has been a complete NIGHTMARE. NEVER NEVER NEVER again. I will pay more to have a "veto" over sales just so I can avoid ever doing business with this company.

Having been with Nationstar for many years for our vacation home, without problem using the old website. The new website is a nightmare and every time requires resetting via email link following a verification question and then get the message 'This operation is not allowed in the current authentication state' then followed by a very expensive phone call. Sick to death of them, save hours of your life and go with someone else!!

Nationstar has been great with me. My mortgage was sold to them a few years back 'cause I've been in the house for 11 years now, and they've had it for at least half that time. I refinanced through them last month as we needed to see if we could get a lower interest rate. Everything was explained to me step-by-step, where I understood all of it, and we were qualified for the HARP loan, which we ended up getting. If I call them, they always had an answer for me.

We have been with Nationstar Mortgage for years. Everything went smoothly when discussing our refinancing options with their lending professional. I had questions about the docs that he sent so I sent him an email and he responded very quickly. So I liked that he was very punctual. We also experienced two months of nonpayment when we refinanced with them.

We refinanced with Nationstar to cut down on the length of time we were paying for our house. I'm 70 and my husband is 60 and we don't want to keep paying until we're too old to pay for it. We wanted to get the interest rate lowered, too. We want to get it paid for and 15 years sounded good to me because I was not going to sign for another 20, 30 years.

My loan was transferred to Nationstar. When I recently called about something, they recommended I do a refinance. They transferred me to another department and I talked to them about it and things worked out. We finished up last month and my interactions with them were seamless. Everyone got in touch with me right away and they coursed me everyday by getting the information I needed so there was no delay in anything. Things got closed out within expected timeframe. Everything for me was pretty straightforward. They answered what questions I had. There was a little bit of concern because my loan is backed by the VA and I couldn't find my DD 214 right away but Nationstar was able to move forward without it. What they did on the back end saved a lot of time. The refinance saves me $200 a month and that's a good budget.

Nationstar had picked up my mortgage from Bank of America for a little while. I contacted Nationstar about a cash-out refinance because I was looking at doing remodeling but then they offered this streamline refinance, which was much more attracting to us. The guidance they provided when discussing the refinancing options was very good. The representative explained everything clearly and walked me down the paths. I was pleased with the programs and everything that he put out. We just made our first payment on the new refinance and we're glad with the reduction in the interest rate and we saved off a year of the overall debt. Instead of the 16 years to pay the debt, with the lower interest rate, it went down to 15 years. We're very happy.

I've gotten divorced and in the divorce decree, I got the house, and the only way to get my ex-wife’s name off of the mortgage was to refinance. I first spoke with Robert who was super friendly and helpful. Throughout the refinancing process, I spoke with seven or eight different people and I didn’t anticipate that. But they were all very professional and helpful and they knew and did their job well. With the refinancing, I'm now experiencing a lower rate with the mortgage.

I’ve been with Nationstar for about 10 years and I have an excellent experience using them. I was paying a way higher interest so I inquired about refinancing and now I'm paying way lower. Nationstar is a very professional outfit and their people are very knowledgeable and excellent to deal with. They're the best thing I’ve seen and others should go for them.

I had a mortgage already, originally through Nationstar and then I just refinanced again through them to lower my payments. I had some issues with Joseph, the first person I talked to. He heard what I wanted but I had expressed that I had not been through this process besides when I first bought this house and that I was very inexperienced and was a little hesitant on doing it. He said no problem. Next thing I knew, I was already locked in and I had no clue what was going on. He just kept saying, "Oh, don't worry. It will all be okay. We'll work through it." They wanted us to get this VA loan because my husband was in the service. But unfortunately, because of how he left the service, I don't think he would've gotten it. Plus, we didn't have time to get all the forms in time that they needed it for.

I have been trying to get a partial release of the mortgage because of a land trade to eliminate an easement. I have been trying to do this for about 1.5 months. My first contact it took me 13 phone calls just to get to someone to try to find out what I need to do. They sent me some paperwork to fill out. I filled it out and sent it in. I email them 2.5 weeks later and received a reply saying it was in process. 3 days later I received another email stating that they have not received any paperwork from me. I emailed them 3 time to find out what was happening. Never received anything back. Called customer assistance. Got a hold of someone and emailed the forms in. She said someone will be in contact with me. No one has from the right department. All I want is someone to help me get through this and no one has been. I have already filed a complaint with BBB and will be emailing Nationstar daily until I get results.

We were past clients of Nationstar Mortgage so we decided to see what they had to offer. We were in an ARM and the rate was adjusting every couple of years. What we could do was get it down or we get it more stable. Everything went good during refinancing with Nationstar Mortgage. What was said to us was delivered. They were able to lower the rate even more which helped as it takes some of the pressure. It's a couple hundred a month. They were also very easy to deal with. We've gone through more refi that drawn out and long for no reason but this one went according to schedule.

The servicing of the mortgage I had with HSBC was sold to Nationstar Mortgage. Nationstar called me and they were willing to refinance my old mortgage so we got it done. However, the nature of mortgages and the mortgage business, which led things to occur in a certain way was more complicated for me than what it needed to be. At the moment, there's not a lot of difference between the different options. And I was looking for something that was essentially saving me the most money in the long run. And I'm happy that Nationstar was able to get my refinancing done because other companies were not. It took three points off my interest rate so that was good. It took six years off the mortgage length and had a payment that was about the same. However, I've been trying to reach the sales rep that called me to tell him to call my friend, and he never called me back. I've left him several voice mails and he has never returned my call.

We were coming up on 10 years of owning our house and we had a good credit rating and credit score. We’ve been paying mortgage insurance and I was considering if that was something we could drop now that we had paid so much on the house. And that went to Nationstar scheduling a refinance for us and we went ahead with a new interest rate. Everything was already with them so we didn’t look into other companies. We’re happy with it. During our discussion, they were helpful and courteous. They took time to answer my questions thoroughly. The interaction was great, we got everything figured out and moved forward. The amount we pay per month is the same but we’ve reduced it to a 15-year loan from a 30-year loan. Overall, the experience has been streamlined and straightforward. There isn’t much to it which is good, not much confusion. It’s about as good as dealing with a mortgage company can be.

We knew that there was a lower interest rate available for refinancing. We inquired with Nationstar, which we were already using as a mortgage provider, and several others to find out what that was. Refinancing with Nationstar was quick and easy, smooth and professional. We did it via teleconference and online. We got down to the point and got it done. I now have lower monthly payments and it helps.

We have been dealing with Nationstar for over 11 months now when our house flooded on our honeymoon. We finally got our final inspection from Nationstar over 2 months ago and they still will not release the final check. Every time I call, they change their story and say we keep missing paperwork. This has been the worst experience I've ever dealt with. How can you send an inspector out, say the work has been 100% complete and still not release our final check. This cannot be legal.

I refinanced my VA loan through Nationstar and I was very pleased with the whole process. Jason **, my loan processor, did a fantastic job of helping me through the process. He was always available for me whenever I had questions and always kept me in the loop of what was happening. I would recommend Nationstar to anyone.

Something happened with my escrow account. I was mailed the check and I didn't really understand what it was about so, I cashed it and carried on. Later, it turned out that my Escrow came in to a negative balance and they were going to start charging me on top of the normal regular balance of the payment which was more than I really cared to pay. We scratched around and did some figuring and it turned out that by refinancing, it would help me with the numbers and get my mortgage to where I needed it to be while still being able to repay the deficit on the escrow. Nationstar bought out my mortgage from another company. Everybody there was pretty much top-notch. They had good answers for me which is what I liked about the whole process.

My other mortgage was going to adjust and I wasn’t sure what our company was gonna look like in a couple of months. So I refinanced with Nationstar and they were good. The rate went up a little bit but I was afraid of what it was going to do more. So, it’s still good. The first person I talked to was really good but the second person was really hard to work with. I had to keep going back and forth and say, “That’s not what I agreed to earlier.” There’s a little disconnect between the person setting it all up and the person doing the paperwork. So there’s a lack of communication between the two departments.