Mr. Cooper Reviews

The team that worked with us on our Refi was very helpful and made the process easy. Mr. Cooper made us aware of every step of the Refi. Every time we need to provide a document they made submitting it easy. Great experience.

Bart ** and Linh ** were excellent to work with. Their knowledge was amazing and their communication skills were reassuring and sensitive to needs of the customer. I did share a concern with them my issues with the online closing company in Clearwater, Florida. The representative named Kyle, who phoned me was rude and almost threatening with his remarks. Saying if the form was not signed I could lose the loan. The local notary I worked with was most gracious and knowledgable.

I’ve dealt with Mr. Cooper in the past and I like them. I wanted to do some property improvements and I talked to Jay about refinancing. I've also dealt with him before in a prior loan. He was very professional and gave me all the facts really quickly. He gave fast service. He gave me really good and pretty easy guidance during the refinancing. It was a good experience and now I'm improving my house like I wanted to.

Our loan advisor was extremely helpful and stayed on top of our loan. She made sure all the paperwork was completed and processed. She made sure every step was completed. We were very happy with Mr Cooper and happy we kept our loan with them.

The customer service was excellent, everyone I dealt with was very courteous and knowledge. I am happy about the service I received. I will recommend Mr Cooper to anyone looking to purchase or refinance their home. I closed in four weeks. All my paperwork was done online. That really speed thing up. The customer representative who worked with us deserve a (10). He was very cooperative and helpful and very patient with us.

I was worried that it would take much longer than it actually did. Thanks to Mr. Cooper I am not only refinanced, but debt free as well, thanks to rolling my credit card debt into my new loan amount. I couldn't be happier!

Mr. Cooper provided exceptional customer service throughout the entire process, always keeping us informed. The loan process was about as seamless as it could be and I would highly recommend them to anyone else who needs a new home or refinance loan.

I had Aaron to help me with the refinancing with Mr. Cooper. He was very professional and always on top of everything. Mr. Cooper was very good and they're top of the line. I had an excellent experience and I feel like I’m in a better financial decision now.

I have nothing but positive things to say about Mr. Cooper. I needed to make some improvements to my house. I then worked with Kevin who was wonderful. He walked me right through the process. He made it so very easy. It took no time at all to upload my documents. In addition, he told me what to pay and what to wait on. It worked out beautifully. Since refinancing my mortgage, I would be able to add a bathroom to my house. Overall, Mr. Cooper has customer service reps who are very professional and responsive as far as the email and checking in on me to see if I needed anything. In this day and age, that’s about the best you can get.

Very friendly & professional service when I refinanced my home. I couldn't really ask for it to go better. Much easier than the local bank when originally bought the house. I recommend Mr. Cooper for your mortgage needs! Give them a try if you have not already. Even if you aren't local to them.

I recently did a refi with Mr. Cooper. It was a great experience from beginning to end. It started with Rodney getting me ready for the application process. This included helping me improve my credit score to get into a better loan than I would originally been approved for. Then Nathan was extremely helpful once the application processed started. He walked me through every step all the way to closing. Will and have recommended to friends because of my experience.

I was very please with the help I received from Mr. Cooper during my refinancing of my home. Everyone was very professional and pleasant to me. I do appreciate their help, and thank you for this opportunity to tell how great they were.

I am very pleased with the timing and the open contact with loan officers. (John **, Jennifer **). I was kept in contact through the whole press. I was also pleased with the closing. The timing was about 30 days.

I was looking to do some home improvement around here and I knew I had a lot of equity in the house. I thought I’d take just a little bit and spruce up the place a little bit. So I got in touch with Mr. Cooper and told them what I wanted to do, and then I got some numbers. I let it go for a little bit then I went back and got in contact with them again. Carlos got things rolling along and then turned me over to another guy. They kept me informed all the way through, and everything was spectacular. I signed up for their automatic withdrawal on my checking account. But I had to cancel that one and I re-signed up for the new one. My experience with Mr. Cooper was a lot smoother. The guy had my phone number, he called me or he sent me an email, and I answered it. If there was something that needed to be online signed, I did, and sent it back to him.

We finally took the steps to get all of our bills consolidated by using our home equity to our advantage. From the first phone call to the closing in our dining room... the refinance was quick and our loan officers were very helpful and friendly. We would definitely recommend Mr. Cooper to our friends and family.

Everyone I worked with were professionals. They explained each step of the way. The loan was completed within a month. I would refer all my family to use Mr Cooper. I really liked using them. Computer to sign the paperwork and then forward it to the staff. Everything is done electronically.

Was excellent. Everyone from the start to the finish did a great job. Kept me informed along the way and made it simple. Gathering the docs was easy and they made it easy to send the documents. The review process was quick and efficient and everyone was very kind.

After refinancing with Mr. Cooper and not having even making my first payment, I received notice my escrow is SHORT almost $3000. This is something I cannot afford and would have never refinanced knowing this. There obviously is an error and I am having a VERY hard time getting it corrected. Since this is an investment property, my county is required to pay the taxes once a year. Kim ** insured me via e-mail that was done. Please look into research ticket# ** with a due date of November 20th, 2018.

Within the past few weeks, I had contacted Mr. Cooper with a question. The answer led to the rep asking me if they could help us with a refi to which I said, I didn't think so. Well, I was wrong. Our loan was refi'd within 10 days from start to completion gaining us over $600 every month. That was incredible as my husband had retired last December. We were really grateful that rep went above and beyond what was necessary that day.

The process was a little confusing at the beginning but after my questions and concerns were taken care of it went a bit better. Had issues with the IRS that I myself took care of but it ended up being handled properly after I brought it to everyone's attention.

Joshua and Gloria are awesome. Friendly, kind, caring and get the job done. Kept us posted all the way, answered all my silly questions, made the process very easy. Other than what I wanted out of the house did exactly what I needed done.

From the very start, I was listened to, given options, and walked through everything I needed to know. I was always informed of the next steps beforehand so I was prepared. Their commitment to keeping in contact with me was amazing. And I closed 20 days earlier than was projected. Very satisfied.

Everybody at Mr. Cooper was great with me. They knew all the info I needed, and the process went quickly too. There were no hassles. If I had any question, I would call and they would answer right away. Through Mr. Cooper, I was able to get out of a lot of debt. I’m really satisfied with them.

My experience with Mr. Cooper was great. We wanted to remodel within our condo and since we’ve already had history with Nationstar and knew the process from previous refi, working with them made the transition easy. We just made the call to get the refi process started and things went great - all the paperwork, back and forth, emails to fill out. Any question we had was answered quickly, professionally and they left no doubt on how whatever situation was gonna turn out. In this particular experience, closing with them was smoother than ice. Since doing the refi, we were able to pay off some lingering debts and we are now actively working with two or three individuals on getting quotes for the remodel. I’d highly recommend Mr. Cooper to any of my family, friends or anybody looking for a good mortgage company.

Mr. Cooper is my mortgage company and they kept acquiring old mortgage. I was happy with everything they had done for me. The app worked well and the representatives were excellent. They answered every question that I needed to know and helped me understand everything. They communicated and got everything done quick and fast. It was great how they handled everything. Since refinancing, they helped me pay off all my debt and it's a great feeling. I would suggest Mr. Cooper to others.

We thought they were very good. Excellent communication. Fair rate and refinancing expenses. Closed earlier than expected and that was good for us. Excellent at arranging payoff for our home equity loan and combining 2 loans into one mortgage. Their selected appraiser was professional but valued our home at less than current market value.

Everyone that worked on my loan was nice and was helpful. Keith ** and Eric **. I appreciate your help. I would recommend these two to anyone who applies for a loan. I had to do some leg work myself but it was worth it in the end. But if it wasn't for these two guys I would have been lost. Thanks again for all your help.

I did a re-finance with Mr. Cooper. I could not believe how smooth the process went. Their staff was great (Scott ** and Lashaia **) were on top of everything. A few of my friends have been in contact with Mr. Cooper to re-finance.

Karynn ** was very patient with me as several times I was ready to toss in the towel due to all the paperwork. I felt as this Company had my original loan and I was only refi-ing for a moderate amount that all the paperwork was just TOO MUCH! If I had know, I would not have done it! That's why I say Karynn ** was very helpful.

Hello - constant emails and phone calls to multiple people who were assigned to my closing. I almost backed out a number of times because the communication was so poor. Would never recommend Mr. Cooper. Had to elevate my dragging closing to a manager, who simply passed me back to the same incompetent people I was dealing with right along.

I had refinanced my mortgage a year and a half ago and ended up with Mr. Cooper. I was talking to them about a problem that I had, and the woman that I was talking to told me that I had the opportunity to refinance if I wanted to consolidate my bills. They sent me the electronic documents so that I could sign it all, and everything was done electronically. I had all the information that I needed that I could download and send to them, and it was a very smooth transition. Each step of the way if I had a question, I could email them and they would answer that question for me. Everything works perfect. The process took a little bit over a month. It went very fast and I was very impressed with it. Hopefully, it's gonna let me retire soon as I what I had planned on, because now that I had consolidated my bills and those are all taken care of, my mortgage is not going up. I would recommend Mr. Cooper to anybody.

I was feeling a little stressed, and I received plenty of emails from Mr. Cooper that convinced me to do refinance. They were already my mortgage company, but if I didn’t get the response that I did when I inquired - from the gentleman who answered the phone to the woman who continued and carried it through - I wouldn’t have stayed with them. Both Cassandra and Joshua were great and wonderful. They were on the ball calling me back and they answered questions. Since refinancing, I have a little more breathing room. I wasn’t expecting a lot so I was really thrilled. I would recommend Mr. Cooper.

Pleasure to work with representatives of Mr. Cooper. Everything was explained thoroughly. I never had to wait for a response. Whenever I had questions they immediately answered my calls and or emails. I have to call out 2 amazing representatives. Kevin ** and Keith **. I recommend this company to friends and family who are looking to purchase a new home or refinance.

Jeremiah and Josh were both great to work with. They were in constant contact so I was always informed as to where we were in the process. Everything was processed efficiently and smoothly. This was the best refinance process I have experienced to date. I had a bit of hesitation initially not dealing with a local company but that was not an issue. It actually was a better experience than the times I have worked with local banks.

Two days after my normal monthly loan payment was processed, I made a very large principal payment. I was very deliberate stated 'THIS IS A PRINCIPAL ONLY PAYMENT'. When the payment was posted, monthly interest was deducted and the remainder was applied to principal. Mr. Cooper's loan processor took two interest payments for in the same month! I review my statement online, saw the attempted THEFT, called Mr. Cooper, and had them correct the error. It is not a coincidence that lending institutions always make mistakes in their favor! I would give Mr. Cooper 1 star for this deliberate deception/attempted THEFT, but their staff was polite, so two stars...

I purchased a central heating and air conditioning system two years ago and I’ve been paying out for two years but not getting anywhere because of the interest. I knew I have quite a bit of equity in my home so much that I could pay the thing off, so I reached out to Mr. Cooper to do the refi. I was a customer of Nationstar Mortgage, so they have a lot my information already and it made it more simple for me. I had a wonderful experience with Mr. Cooper. I worked with both David and Eddie and I told them at the end of the process that I couldn’t believe how simple it was. I’ve applauded them both. I’ve refinanced in the past with different companies and those times were never as fluid as my experience with Mr. Cooper. The process was normally a nightmare but with Mr. Cooper, it was marvelous and very well done.

Mr. Cooper had my mortgage. Then, I did a refinance with them because I needed to pay some credit cards off. During the refinancing process, their reps would call and email me. They were very knowledgeable, helpful, and I didn’t have any problems with them. In the end, I was able to pay off some debts which was why I did it in the first place. Also, my APR dropped not much but my note went up.

I had my loan with somebody else and Mr. Cooper bought the loan. I refinanced it with Mr. Cooper since I already had a relationship with them, and they could do it easier and cheaper. The first fellow I talked to was Richard and he was really, really good. Then I had somebody else who I don’t think was as good, but got it done. We didn’t get some information from her, and we had to go back to Richard to get some few things cleared up. But it was nothing major. We went ahead and did the deal. She didn’t seem to be as experienced as he did. Mr. Cooper also had a notary come to the house and go through all the paperwork when we signed it, and that was excellent. He was great. The whole process was straight-up.

From the moment I called Mr. Cooper to refinance I was treated with the utmost respect and professionalism. The entire process went so smooth. I can’t say enough great things about Mr. Cooper. They really treated us great. They are the best.

It was an almost perfect experience until we got to the end where my credit cards were overpaid and I had to wait almost a month for reimbursements because the updated statements I sent were not taken into consideration. Both officers were very helpful otherwise.

I've had a loan with Mr. Cooper for quite a few years and I refinanced the latest loan I had with them. The representatives were really awesome. We did a cash-out refi and I've paid off all my bills with it. I had some credit cards that had some high-interest rates and the representative helped me calculate what all I should pay off. There was a couple of options that we could do and she walked me through all of the steps and helped me figure out, which loans and credit cards I needed to pay off first.

I had my first mortgage with Nationstar then Mr. Cooper took over. My wife and I were going over our finances and then thought it would be best to refinance the two houses. The Mr. Cooper representatives were great and they answered all the questions we needed answered. We received very adequate guidance during the refinancing as they gave me all the information I needed. Now, I pay less per month. Mr. Cooper does an adequate job in refinancing and I recommend them.

This is the worst mortgage company I have dealt with. Customer service is horrible and several times have provided the wrong information. Would not recommend this company at all. I’ll will refinance my mortgage with another company so I don’t have to deal with the incompetence of this company.

I am very impressed by Nationstar. They are an excellent mortgage company and I chose to stay with them for my refinance. Excellent customer service. They know how to treat their customers. Thumbs Up all the way around!!! They have created a new brand called MR Cooper and have trained their staff very effectively. This is how a mortgage company should act as the customer comes first always!!!

Mr. Cooper made our refinance as easy as possible. Discounts for return customers which is nice. They make it so you can track your loan from start to finish and upload files easy from their website. For the most part, communication was good. Enjoy working with them as our mortgage company.

Very easy to work with. They came to me to do all the work. It took just a few days. I was very surprised how fast they did it. I will talk to a lot of people how fast and simple and easy they made it for me. Thank you.

Mr. Cooper was a pleasure to work with when refinancing my mortgage. Prompt courteous service, very quick response to any questions. I had and just a plain satisfying experience with them. Closing was quick and easy. Actually came to my home to finalize this refinance. Didn't even have to the comfort of my house.

We wanted to pay down some debt and do some upgrades to the house. We did a refinance and went with Mr. Cooper as we already had a loan with them. It would be easier to go with who we already have. Everybody was very helpful. The initial woman that I spoke to was very descriptive and let me know how the whole process was gonna work. Then I worked with Angelique and we worked very well together and got everything that we needed together. It was a smooth process. We went over what was best for my husband and I. It was very helpful and they didn't hold anything back. Everything that I needed and all the descriptions of everything was perfect.

I had Citibank then all of a sudden, they must have sold the mortgage to Mr. Cooper, so it was transferred over. Mr. Cooper was fine, and they seem to stay on top of everything. The guidance was good. The one thing that I don’t understand, and it’s really not a big deal, is that the first gentleman that I talked to told me that once my mortgage was completed, I wouldn’t have to pay for one of the months. The October one was due on November 1 and I paid that so I figured I probably won’t get another one until mid-December for January 1. About a week and a half before I normally get my mortgage statement, I got one that was due on December 1 already so I'm wondering where my free month is. But since refinancing with them, I was able to pay off my credit cards. I had a huge doctor bill that I had to put on one of my credit cards and I was able to pay that off.

I already had a mortgage through Mr. Cooper and I've never had any problems with them. I refinanced and decided to try with them first, and everything worked out. It was a very quick and easy process. We handled everything on the computer and it was wonderful. From beginning to end, the process was about three weeks. Their reps were very professional and helpful. They kept in touch with me every other day, and they answered all of my questions professionally and thoroughly. They did a really good job.

I’m a widow and I live on my social security, and I have 11 grandchildren. I called Mr. Cooper to see if they have a program where I could skip a payment and add along at the end until I’ve had some extra money for Christmas. The rep I talked to checked and he said, “I think we can help you.” And he was the one that came up with refinancing, to make my payments lower and make it easier for me year-round, not just at Christmas.

I had a previous mortgage with Mr. Cooper and I didn't have any issues with them. I went with a refi and wanted to go with the same company. I didn't like the fact that other loans were being sold back and forth and I was told that Mr. Cooper doesn't sell. I also like how Mr. Cooper's website was really easy to navigate. During the refinance, the guidance was good. I knew what was the next step the whole time and I was updated if there was anything that was further needed. I started it mid-September and I closed the first week of October. It was really quick. TJ was very friendly. He was knowledgeable and he answered all the questions that I had. And he's very laid-back and had a down-to-earth personality. Kate was also the same way. She was very easy to deal with and very knowledgeable.

Knowing that the rates were down from when we first purchased the house, we decided to refinance. We had Nationstar and it changed over to Mr. Cooper. The refinancing procedure was really simple and easy ‘cause we could do it right on the computer with just a click and it went through really quickly. We talked to our rep over the phone and on the computer, and we received straightforward guidance. Since we refinanced, our mortgage payments became lower. We're really pleased with Mr. Cooper right now.

I was with Nationstar and my old mortgage was refinanced by Mr. Cooper. I have a lot of properties and I wasn't allowed to change my mortgage plan or refinance alone. Mr. Cooper has allowed that and worked on many approvals. I had to open an online account with them and I checked paperless which was a mistake. I have to track them! So, I don't want them paperless as I want to have them in my little hands and I'm trying to fix that.

I had some equity on the current house that I had with Mr. Cooper, so I refinanced to pull some equity out. They were professional and helpful, and their guidance was good. They walked me through the process and it was pretty painless. The actual interest rate wasn’t as good though. It went from 2.9% to 4.1%, but, since refinancing with Mr. Cooper, I have more cash in my bank. My experience with this company was good, overall.

My loan was almost paid off, so Mr. Cooper called about refinancing it. The professionals were very helpful during the whole process. It was pretty smooth. The guidance given to me was fine. The only problem that I had with the whole thing was they didn’t include my insurance in the final thing -- hey had included the taxes but not the insurance. Nevertheless, all my credit cards have been paid off, so that is good. I had a good experience with them.

I was looking at mortgage rates. I want to do some things around the house and see if there's a possibility of pulling some funds out to do those things. I had a mortgage through another institution and it was sold to Nationstar, and then Nationstar changed their name to Mr. Cooper. They were a bit convenient and looking at research, their rates were comparable. Their reps were very responsive, polite and informative. I felt good about how they guided me through it. I knew what to expect, they went step-by-step and it was a smooth transition. I would recommend Mr. Cooper.

We called our mortgage holder, Mr. Cooper, for a refi because that was all we knew about. Then the representative suggested that we put the balance of the car and the furniture store in there as well. But we were flying blind. We didn’t know anything so we accepted whatever he said. But then I got to thinking if he could have given us more options. Somebody had also failed to get the current balance of our car loan and it caused a lot of unnecessary upset for two older people. When we went through the process, we were in over our heads with all this stuff that had to be done through the internet. But we managed and they were very helpful. They wanted us to take mortgage insurance though. We’re not going to and yet we keep getting all these papers. I’ve got about two dozen now. But overall, the experience was very good. My husband and I enjoyed it very much.

My original loan was with Mr. Cooper and they had called me several times, asking if I wanted to refinance. I've had a good experience with them so far, so I decided to go with them. They were easy to talk to, professional, courteous and they seemed to lead me in the right direction. Working with Mr. Cooper resulted in a slightly lower payment and I was able to reduce some debts.

From start to finish, the Mortgage Professional and Loan Processor, made this experience quick and easy. No pressure and all my questions were quickly and professionally addressed. At no time did I feel "lost" or "confused". The online loan tracker tool let me know exactly what paperwork needed to be submitted and when the paperwork was approved or further details were necessary. Highly recommend Mr. Cooper for any mortgage/refinancing needs.

From the moment I called Mr. Cooper I received nothing but excellent customer service. Paul my mortgage professional was so helpful and great in getting my paperwork started. Then I went on to the next step which was with Duke who was my loan closing coordinator. Duke was great and went above and beyond with his customer service. He always got back to me right away whenever I had to leave a message. He also whenever had any questions about any paperwork he always explained to me everything in detail which was very helpful for me. I would definitely request Duke and Paul again to help me with any refinancing. Again they were extremely helpful. Thank you Mr. Cooper for having fantastic employees. I will be sure to tell all my family and friends about my great experience with your company.

I did refinancing before with Wells Fargo and they sucked. When I did it with Mr. Cooper, they were very quick and their people knew what they were doing. The Mr. Cooper rep that I dealt with was outstanding. She was on point and she knew what she was doing. She got things moving along quite well. There was a gentleman that I dealt with before her and he was pretty good also. He was the one that picked up the whole ball when we first discussed it. I did everything through the computer and it was efficient and quick. I’ve refinanced in the past, and getting all that paperwork up and faxing it and sending it back and forth took a long time.

We had a mortgage on our house with Nationstar, a loan for $50,000, and an equity line of credit of $80,000 with Citibank. We wanted to roll all that over into one loan and since Mr. Cooper bought our mortgage and they had all the information on us, we went with them. Their rep suggested we put all three loans into our existing mortgage and it would save us $500 a month, which is pretty good. So, our mortgage became bigger, it absorbed some of our other ones, and it lowered our payments.

Mr. Cooper bought the finance company that I had before, and my experience with them has been excellent. The reps were cooperative, pleasant and easy to work with. The whole process was completed in less than a month.

Mr. Cooper took over my mortgage and they wanted to refi. They kept calling me and asking me. It was heavy marketing but the refinance sounded like a good idea to me. Their rep Gary was helpful and answered all of my questions. The process was done in a timely manner and since refinancing, I've had the benefit of consolidating my debt. Mr. Cooper did a good job and I would do business with them again.

Mr. Cooper was sending our letters about refinancing. I needed to do some debt reconsolidation so I called them, and we found a plan that worked. The niceness of their people stood out, and they were informative and they made the process easy. Everything was smooth and easy. Their professionalism impressed me and it was easy to talk to people. They don’t make you feel like you’re an idiot when you’re asking questions. Other than my house and car, I’m now debt-free.

I originally had GMAC as my mortgage company, then they changed me to OCWEN. Ocwen then sold my mortgage to Nationstar and now it's under Mr. Cooper. It's a nightmare! I went through a Chapter 13 bankruptcy and was told that Mr. Cooper was going to work on me so I could save my home. I did my trial payments for the remodification, then was told NOT to make another payment until I got my modification. Stupid me listened to them, and now I am floundering in foreclosure. I was NEVER able to get through to my particular caseworker at Mr. Cooper, I wonder if he even exists!

I wanted to be able to take equity out to fix up my home because now, I have multiple sclerosis and I need different things. I decided to refinance and the reps I dealt with at Mr. Cooper were nice, knowledgeable, and guided me the right way. It was a pleasure to work with them. They made the process simple and very easy for me. Since the refi, I've had my kitchen renovated to make it easier for me and I've had my backyard made in such a way that I would have easier access to it. Mr. Cooper treated me well and they are a really good mortgage company.

I was with Nationstar before, then Mr. Cooper contacted me many times about refinancing the mortgage on my house. They came up with the HARP loan plan and their reps called and told me that they could lower my rates, so I thought of taking advantage of it. I told them I would get back with them and I contacted them after I talked to my wife. They helped me step by step to show me what could be done. When I refinanced once before, people came to my house. This was totally different since it was done over the phone and also online with emails. The process was a lot faster than it was before, although it was not so much easier.

I am a real estate agent and have a residence for sale that is part of an estate. We have a buyer and should have closed 3 weeks ago but Mr Cooper will not send in their pay off demand, nor will they even talk with the administrator of the estate or the estate attorney. The estate has had to pay for loan extensions for the buyer due to Mr Cooper's lack of response. The loan may now fall through due to this delay. I would not recommend using this company and if they are servicing your loan, refinance through another bank or mortgage company and pay them off (if you can get them to respond with a payoff demand that is).

The first Mr. Cooper rep that I talked to wouldn’t even talk to me about refinancing. He hung up in my ear. But the next reps I talked to got everything all lined out and got what I wanted. They were very helpful and I was very happy with them. One of them was Brad and I was impressed with how diligently he worked on the refinancing.

Mr. Cooper does a good job and I would definitely recommend them. They are very thorough and they can help you out if you're in a bad situation or if you want to try to get some money out of your home to either remodel or to pay off some debt. I had a loan with them and I refinanced to remodel. I felt that they were willing to help and give us information. They told us things that would help us, things that would benefit us by the type of loan and what we were gonna get out of it. We were communicating and they pretty much kept up on things. When they asked me for information, I would send it to them as I got it. I did it via email or text through the phone. Since getting the loan, I've paid off all my credit cards and then remodeled my kitchen. And it's still cutting my payment where I can afford it.

We had quite a bit of equity in our house so we decided to use it and refinance to pay some stuff off and get a clean start. We initially tried a different provider but we didn't get through the whole process. It seemed like it was not gonna be an enjoyable experience. So we stopped and went with Mr. Cooper, which was who had my mortgage to begin with. And they did a really good job. I kinda knew what we wanted and what we needed but they also did excellently in giving us guidance. They were also good to return calls or emails and they kept us informed of the process and where we were at. So I was pleased. It was a good experience and our financial situation is better now.

Mr. Cooper called me and they wanted to know if I wanted to refinance and I said no. But when I replaced my air conditioner and furnace 'cause it had gone bad, I said that maybe I could use some help. However, during the refinancing with Mr. Cooper, I wouldn’t call the reps professional. I had gotten a loan through my bank to pay off the air conditioner and the furnace, which was $4,000. I wasn’t sure of the value of my home and that was the whole thing that I was concerned with. I also had $1,500 left on my car loan and I thought that we would go ahead and pay that off.

Dwayne ** was straightforward and quick to answer any questions that we had. I wanted a clear and concise exchange. He delivered. We refinanced for a better rate and lesser monthly payment...

I was already using Mr. Cooper for my mortgage but we could use some upgrades on the house and a few things. The reps, Becky and Miranda, were both extremely wonderful, very easy to talk to and amazing. Other than that, everyone was great. With the refinance, I had some breathing room financially.

I have two accounts with Nationstar. One account I have had on a condo in Florida for a decade. Once my family moved to Florida, we kept the condo and bought house about an hour away (the condo was closer to the beach). I wanted to do a home equity on the condo to pay off some bills and do some work on the condo. I called Nationstar (Mr. Cooper). I was talked into refinancing - the person failed to disclose that they do not do home equity loans on second homes. The rep said everything would be done quick - in fact he stated this would be the easiest loan I ever applied for. I called on a Fri and they were going to have an inspection on Mon. I sent all of the paperwork by Sat. By Tues, I had not heard anything. I left several messages and emails.

I already had a mortgage and I wanted to get out earlier and lower my rate a little bit. Then, Mr. Cooper bought the loan. So, we ended up not saving too much, but a little bit, and a couple of years earlier than my other one. The mortgage professionals we dealt with were very helpful and they were very professional in what they do. I was also impressed with how quickly they respond. I pretty much knew what I wanted, and they just answered my questions and showed what product they had that would fit my needs. They got a system already figured out and they know what works. The timeframe is pretty convenient, too. They are serious and they are not in the business of misleading people like some other companies. They tell you the truth and they honor what they say. I’m satisfied.

My original loan got sold to Mr. Cooper at some point from a previous bank and Mr. Cooper called me promising me there would be almost no paperwork, so I refied. However, it turned out to be the usual song and dance, so I was not impressed. The paperwork was the same as if you are buying a new house. If they would have told me upfront that all this was necessary, I might feel a whole lot different, but I was told upfront that all this was so easy. Almost every day, they were saying, “We got to have this. And we got to have something else. And we got to have something else.” I got two jobs. I do multiple things and I got some property, so they got to have proof of this and proof of that, and it was a pain in the butt.

I had a second mortgage with a high interest rate and since I had some equity, I decided to consolidate the two. I had my mortgage with Citibank which got sold to Mr. Cooper and I figured that Mr. Cooper is the one I'm dealing with, so I thought of having them the first crack at it. The customer service was also excellent that I decided to stick with them. Since I knew what I wanted to do, I was just looking for somebody to help me along in that process and Mr. Cooper's reps did an excellent job. They were very helpful, upfront, timely and responsive. I've refinanced and bought housing before, but this definitely has been the easiest and most pleasant experience I've had. Also now, I don’t have to pay that home equity loan.

I’m retired, so I’ve been taking money out of my 401K for vacations. But I was doing some home remodeling and I needed some extra money for that. I wanted to take some money out of the house on the equity and I refinanced with Mr. Cooper. The person that I worked with was very communicative, kept in touch, and did a good job. Plus, if I would call and the person wasn’t available, they called back in a timely fashion and I appreciated that. They seemed well-informed and gave me accurate information. They also seemed to be very professional in their manner and they met my needs. They send informative emails as well and I liked that. So overall, I was very satisfied and I would recommend Mr. Cooper.

We have known about the company since they were Nationstar. My mom wanted to update her 66-yo house, and the Mr. Cooper mortgage professionals were very good. They kept in contact always, mostly over the phone, email and fax through the internet. If my mom had any questions, someone always called back. The guidance given was very good for mom -- she’s 88 years old. We've got peace of mind since refinancing the loan with them, and if the paperwork wasn’t understandable, they will explain it. If they couldn’t explain it, someone else would call. My mom is very satisfied and I am, too. Do the research, but go to Mr. Cooper first.

Nationstar Mortgage is a servicer (debt collector). This company has charged us "fees", "corporate advances", "late fees", "inspection fees", "legal fees" etc.This company started foreclosure without giving the 30 day notice required. This company has produced false documents & forged my signature on the mortgage. When asked who the owner of the alleged loan is, we were told Fannie ** owns the loan. There is no document to support that information, there is no trust recorded in the land records. Their employee executed an assignment of mortgage from another company to Nationstar AFTER the foreclosure complaint was filed with the court.

One time, I had some high interest credit cards that I wanted to consolidate and get paid off. I ended up with Mr. Cooper. Initially, I was looking to keep my interest rate the way it was but drop it to 15 and have a payment that was something I could manage. However, based on what was going on in the market, that wasn't doable so I ended up with a 20-year set up with them.

My experience with Mr. Cooper started out weird, but it got good. The representative came through for me. My American Express was due each month but initially they did not understand that I had extended payments that I could do during my travels. So once we got through all that, it went smooth. I got a seven-year plan to retire but I wanted to retire early so I wanted to get rid of some debts and refinanced. I got rid of that debt, and now it's just a matter of working on my six-year plan.

I had a CitiMortgage loan that was bought by Mr. Cooper. I needed to refinance and I decided to try them first before I look for somebody else. I needed money to put the payment down on a new house that I'm buying. Mr. Cooper's reps helped me out with everything very quickly. They were great. The only thing is I was too excited to get the mortgage, so I didn't shop around. Then I found out that their interest was a little higher than I was supposed to get. I could get it at 4.6 or 4.8, but I came out to 5.6. But besides that, everything went fine and I got the money so I can buy the house I wanted.

I had my house financed through Mr. Cooper. I had a 7% loan and I wanted to refinance to get a lower rate. Everybody at Mr. Cooper was friendly and courteous and the reps that worked with me during the financing were very thorough. They helped me with all the paperwork that they needed and going over the contract. I’ve checked several others mortgage companies and they got me the lowest interest rate. I got a 15-year note instead of a 30 and I was able to reduce my note by almost $100 a month.

I decided to consolidate and I already had an experience with Mr. Cooper so they bought my loan out from before. I had fantastic interactions with the representatives and they made the process very smooth. They went through everything and they were right there if I had a question. They were also very professional and easy to deal with. Now, I have peace of mind.

Citibank transferred my mortgage over to Mr. Cooper and when I inquired about refinancing, their reps were always nice. Our interaction with them was very good and they were courteous about it all. They answered all my questions and I felt encouraged with their guidance. I was nervous about trying to get a loan for the roof and I wasn't sure I could do it that way which turned out to be better for my finances than going through another loan company. Now that I got a loan and I paid off the roofing company, my mortgage will be a little higher but not a lot. I was happy with Mr. Cooper.

Pleasant and courteous to speak with. Nearing the closing, there was miscommunication. I was reassured that my closing would be the next day, that one outstanding document would be sent by Mr. Cooper. Closing was not the following day. I never received an apology via phone or email for the delay. Telephone calls were not returned.

I received a flyer from Mr. Cooper that said I would go for a cash-out refi so they acquired my previous loan from CitMortgage. I've worked in the financial services industry for over 30 days and I cannot be more impressed with Mr. Cooper's staff's friendliness and knowledge from the first to my last phone call. I was also impressed with the process for getting the application documents to them, their responsiveness and timeliness. They were absolutely first-class professionals. I combined the first and second mortgage into one and saved significantly on the interest rate. I was able to do a little bit of cash-out to help finance some college class. So, I benefited tremendously from Mr. Cooper. I would highly recommend their services.

I had hoped these guys would have been better than the others but they are not. Sold my loan to another company right in the middle of attempting to refinance. (It's crazy the number of letters and phone calls you get urging you to refinance and then when you do they pull a sneaky). Got a letter from the new mortgage owner. No notification from Mr. Cooper except when I sign on I get the message that my loan has been transferred. I would stay far away from these idiots!

Mr. Cooper bought out our existing mortgage and we had a second that we wanted to wrap together. We thought that since they already had our loan, it'd probably be an easier process through them. I had a late call and even though it wasn’t the typical business hour, they accommodated everything I needed and got back to me right away. It was a smooth transaction and the process didn’t seem long at all. We've refinanced in the past before and this was painless. All in all, I was very happy with the whole experience and looking back, I'd do it again.

With our son in college, we refinanced our old mortgage with Mr. Cooper to pay off our debts. They were our mortgage company already and their representative was fantastic. He was very helpful, knowledgeable, thorough, and thoughtful. If you're thinking about Mr. Cooper, go with them.

Mr. Cooper has had my loan now for some time and I have had good experience with them so far. I recently had my house re-appraised in efforts to get my PMI removed. I was told to submit it and I did. I called to get the status of my request and I was told it was denied. No one ever called me to tell me or anything. I would not have known if I had not called. If I had known that the new appraisal had to show "significant improvement to structure", I would have asked him to put that on the appraisal, since we renovated it a year and a half ago. Now I'm out $500 for an appraisal that cannot be used. Also, my appraisal will expire, according to Mr. Cooper's standards, 2 days before my 2 year period of my loan, in which I could use that appraisal without showing "significant improvements". My house just appraised for $71,000 more than what I owe...remove my PMI. Not impressed.

My experience with Mr. Cooper was excellent and I would recommend them. My loan was given to them and it was transferred back to them last year. Since, I already had my loan with them, I hadn’t had any problems with them. I did a refinance and my dealings with their representatives were excellent. Lloyd and Dan were very professional and they have knowledge of what they were talking about. . If I had a question, they answered it. And if I called and I didn’t get them, they would call me back. They told me everything that will take place from the beginning to the end. I was very comfortable working with the rep who gave me different options to look at. I went with the best interest rate. And he did give me different options that I could look at, but I liked the option that he gave me best, the first one. The entire process took 21 days, so it was fast. I got good benefits since refinancing as I have started remodeling my home.

I needed to take care of some outstanding debt and I also wanted to make some repairs. When I talked to Mr. Cooper about refinancing, the salesperson was very courteous and friendly. He answered my questions and provided all the information I wanted in the beginning. But when he finally transferred it over to a finance person, which was the second step, I was not getting information like I needed.

We were very unhappy with our experiences. We was frustrated the whole time. Contract clearly had closing date. We was force to live in hotels for two week. Furniture on truck. Phone calls not returned. Had to explain every pennies on bank account. Will never use Mr. Cooper again.

Mr. Cooper took over my mortgage from Citibank. I called them to refinance when I had to have some money to do some repairs on my home and I liked the person that I talked to. The guy’s name was Craig and he was wonderful, so I stayed with them. They were patient, very professional, and very courteous. They were also exceptionally knowledgeable, stayed on top of things, and kept me informed which I am very appreciative of. Other than that, the guidance they gave me was good and because of the mortgage, I got a chance to do the stuff that I wanted to do with my house. I would really recommend Mr. Cooper.

I have had my house for 20 years next month. In that time I've never taken out a second mortgage. I am currently paying nearly double the prime interest rate. After the loss of 3 jobs due to layoff and sales of businesses, I filed bankruptcy 18 years ago and excluded the house. It's been a beast rebuilding my credit. Since this time, my mortgage has been sold or changed to another a number of times. First it was First Tennessee, then it was First Horizon, then Nationstar and now Mr. Cooper. With all that said, I attempted to refinance my house early this year, prompted by a letter from Mr. Cooper encouraging me to do so. My first attempt, they noticed there were a couple of over 30 days that needed to clear then I could try it again. August, they suggested. So August roles around I tried again, well, this time my FICO had dropped a few points which made me not able to do it at this time.

Last June, on a Friday, I made an online mortgage payment and scheduled it for the following Monday. On Monday I checked by bank account and didn't see the payment as pending. Fine, it takes time for the payment to clear. So I went to MrCooper.com to see if the payment was pending. It wasn't. There was no indication I had even made the payment. So I tried again.

If you're were looking into Mr. Cooper, go ahead with them. I refinanced with them and their reps were very good and very clear. I was able to understand exactly what was happening. They were also very informative and I was able to make a decision quickly. I liked what they did and because of them, now my bills are easier to keep up with. It was one big payment versus a lot of different payments.

We looked at what kind of a position we were in financially and we figured that it was a smart time to take care of some things with the house. We looked at City Bank and we get a lot of mail with regards to refinancing so, we looked at a few but we went with the company that currently holds our mortgage. The interaction with Mr. Cooper’s reps was very smooth and they were very quick and thorough. Once they started to talk to me, I realized that it was the right company to go with. I could tell the person that I had spoken with has done it before so, they just led me down the path of what we needed to do.

I was wanting some money to do some home repairs and Mr. Cooper bought out the loan I had with CitiMortgage. The representatives were very good and they walked me through everything, so I was very pleased with them. I call one of their guys quite frequently, and then we send emails back and forth to each other. We stayed in touch. He knew everything I had to do, and I pretty much had everything together before it went to the final step. Refinancing my loan with Mr. Cooper has helped me in getting some repairs done to my house. I'd highly recommend them.

Mr. Cooper owns my loan since three years ago. I wanted to consolidate on debt that I had. They told me my options and we picked the one that we liked the best. The agent that was helping me, was always calling me and letting me know what was going on every time. When things were getting a little behind, she would call me and let me know about everything. Mr. Cooper is a great company and I would recommend them.

I have a current loan through USAA that gets serviced by Nationstar DBA Mr. Cooper. I have had to call into the customer service number several times over the last 6 months. While their reps seem to be very helpful and courteous over the phone, nothing in the background ever gets done correctly. After my divorce, I've requested to have the ex removed from my loan via assumption or release of liability. I've sent in repeated paperwork to have this done, called in, told that everything is as it should be and he is off the loan, just to find out later that he's still on there. I call back, they say they don't see my paperwork...so...I do it all over again. Call back when nothing has materialized, hear again over the phone that everything is fine, then I get a paper from USAA saying they still need the paperwork to process the request.

They changed their name from Nationstar to Mr. Cooper (a ridiculous name)? Google Nationstar and you will see part of the reason they changed their name and the rest of the reason to use Mr. Cooper's name is to make you think you are dealing with a person who cares. It takes more than a name change... It takes actual service by employees who actually care. I have yet to find that. I have been calling them since July 2018 and it is now October 2018 and nothing has been resolved. They don't do the research they say they are going to do, they don't return phone calls, my loan is now in default, thru no fault of mine. They do not have accurate records of debits and credits.

Mr. Cooper purchased our original mortgage, then we refinanced to redo our kitchen. Their website is fantastic and it was super easy to navigate. We've been through some other refinances in the past that have been nightmares, but our interactions with the mortgage professionals of Mr. Cooper were pretty good. The only thing, though, that could be improved upon was that sometimes they seemed to be in a hurry. One of the mortgage professionals that we dealt with was perfect. She knew exactly what she was doing and gave us the right guidance. She was very informative and kept us up-to-date. She called us regularly to tell us what they still needed or were not able to get, or to call our insurance company as they were not responding. She was always a little rushed though. When I asked a question, she was frustrated because it seemed like she needed to get on with something else, but she always answered and she was on top of everything.

I had a prior loan modification with Nationstar Mortgage in which my payment was under $870.00 a month. After 1 1/2 years, the escrow department ran their "tax analysis" and calculated only half of my taxes, claiming that my taxes increased by over $1600.00 a year. In actuality, they only increased by $353.00. In addition, the escrow department claimed that I was short and that my new payment would be over $1100.00 a month. I returned to work from a layoff and had to take a substantial pay cut just to get working again. If I could afford a high monthly mortgage payment, I wouldn't have needed a loan modification in the first place!

Mortgage Refinance - Staff showed no concern for questions raised during the process and only moved the process along to suit their own agenda. After the initial conversation when they were trying to lure my business, they were only concerned about doing things their way -- even when it was proven to them that their way was incorrect.

Mr. Cooper bought my loan from CitiMortgage. They sent me a notice saying that I'm qualified for a refinance and asked if I wanted to take advantage of it. Their reps were all very professional. They gave me some numbers and I said, “That’s good, we’ll go for it.” But when we got transferred to somebody else there was some issue with some numbers. I called back my mortgage guy and he said, “We’ll take care of that.” And within a few days of that contact, everything went through like it’s supposed to. The refinance process was straightforward. It was done about a month and a day which was at the timeframe that I needed it done. Since I started refinancing my loan with them, I've experienced lower payment.

Mr. Cooper is absolutely great. They bought our loan on our house and everything was great. At that time, our house got damaged from the high winds and so I had to deal with the insurance company and make sure everything was fine with Mr. Cooper. Since refinancing with them, we don’t have to pay out $1,000 every month on our credit card. Our payment was upped just a little bit with Mr. Cooper, but I can handle that. Their guidance was great and their reps were fine. We were very satisfied. Mr. Cooper is trustworthy, and I don’t feel like I’ve been taken for granted.

Mortgage payments have been made as required, and the statements they've been sending reflects this. My attorney has all my payment history and records as well. Then all of a sudden, Mr. Cooper sends me a statement showing I am a month delinquent beginning Sep 2018. When I made my payment in Sep, I asked about the so-called, "delinquency" and the representative stated it was a timing-issue; that is, the statement was supposedly sent out before my payment was made. This of course was not true since the statement was dated 20 September, but the payment was done via telephone on 10 Sep. Anyways, she assured me it was not an issue. Then today, 4 Oct 2018, I receive a new statement from Mr. Cooper and it was still showing a month behind. So I again questioned the error with a lady named Kimberly (assuming that was even her real name) from Arizona in the bankruptcy department.

Our loan was transferred to Mr. Cooper last year then we refinanced as we wanted to redo the house and our payment changed. We had few issues though during the refinancing as the numbers were wrong and I had to point things out to the mortgage professional. He fixed it the first time then it went to approval and to loan and I let him know again that the numbers halfway through were fine. Then, they were not matching anymore. He blamed the underwriter for not putting the numbers correctly and said that he fixed it. I emailed him right after I got it and told him that two of them were still wrong.

Ms Sandy ** has been very helpful, courteous and simply wonderful to work with, understanding me, and very patient with me. Please reward her with many kudos. Thank you. PS... I highly recommend her when dealing with mortgages or housing. If I were hiring someone for a position of grest customer service, Sandy would be my first choice.

We started the refinancing process in around late August-early September. We provided all of our info promptly. No matter what we have Shane **, he asked for more. Sometimes he asked for duplicate info and kept pulling GAP credit reports almost daily. We were told we would close middle of September by Brandon **. And then it was October 3rd. Shane again pulled a credit report and then denied our loan. DENIED. We have an immaculate record for paying mortgages, utilities, car notes, cell phone bills on time without EVER missing ONE payment. My husband started a new job making $5 more an hour and yet they STILL DENIED. This company is a JOKE! They will constantly ask for more and more and more until you no longer want to deal with them. This was the biggest mistake I have ever made. I will never use them again. Please take your time, money and energy to a company who really wants to help. This place doesn’t care about its customers.

Mr. Cooper took over my CitiMortgage account, and then I worked with them on a refinance. Dealing with their reps went great and they provided a lot of information. Whenever I had questions, they were available to answer. Nadia was able to walk me through whenever I was confused about something. She was able to explain or tell me exactly what I need. She worked with me really well. Though the application and underwriting was a long, stressful process, everybody involved was very patient and was working with me to get everything. It was a really good experience. We still have about 23 years left on the old mortgage, and it's gonna feel good to get that accelerated now and have it done in 15 years. Also, we were paying a lot of interest charges for a credit card and with another home equity loan that we need to pay off. So just having those paid off is gonna save us money.

One of the worst customer service experiences I have ever had, my loan processor keeps being replaced from person to person, there is no hand-off internally and it is like starting the process all over again every time. So far there have been three different people acting as loan processors and there is still no progress. When calling the loan processors, most likely you will get their voicemail telling you to call their manager if you do not hear back within 24 hours. Well the manager never gets back to you either and the number for the "manager's manager" does not work or appears to be disconnected. They all keep blaming their underwriting division for all delays. I believe this is just a way to charge additional money every time they miss the deadline for the rate lock. This loan should have been closed weeks ago.

I needed to pay off some high credit cards. I refinanced with Mr. Cooper and it was a very good experience with their reps. They walked me through everything really good and they explained everything really well. Since refinancing, I have more money at my disposal.

Every employee was extremely helpful. Made the refinance enjoyable. Thank you. I would recommend Mr Cooper to anyone for home loans or refinance. They were timely on getting all information that was needed emailed to me. Was a great experience.

Mr. Cooper took over our mortgage company from CitiMortgage. We had a over $9K in our escrow account with CitiMortgage and when Mr. Cooper took over they reimbursed us the amount so it was used to pay large credit card bills. Our Mortgage payment was always paid within the grace period. Just received a notice yesterday that we are $9K short for escrow. We have until Nov. 1 to pay the shortage and if we don't our mortgage payment will have an increase of $1,700. They give you 1 month to try and come up with the money. There would be no possible way we could afford the new mortgage payment. I absolutely thought I would never have to worry about losing our house but now I can say that I am.

Mr. Cooper had the low interest rate that we were looking for. It wasn't as low as we wanted though. Our interactions with their reps were totally perfect, but we were about to close and they said that we can't close. We had to wait another whole month. They should've known about the rules. It worked out fine though and we didn't have to pay for the house for two months. We're very satisfied with Mr. Cooper.

Most people only care about the interest rate. Hey, I'm like that too. But keep in mind that if you run into problems, Mr. Cooper can be a pain to deal with. We had a substantial loss due to water damage. Mr. Cooper insisted that that insurance check go to them and that they would dole out the funds. Probably they wanted to be sure the money was spent fixing the house and not taken by us for a lavish vacation or something.

Overall very satisfied with the loan re-finance process. The individual assigned to my re-fi was very responsive and available, until the loan was completed. There was subsequent confusion concerning the inclusion of Home Insurance premiums in the escrow account. The insurance company billed me directly advising that the mortgage company advised them it was my responsibility. I attempted to contact the individual who was assigned during the approval process and never received any response. I finally just paid the premium to the insurance company.

We had a Mr.Cooper mortgage on our previous home. One thing that stood out to me was that they did not sell your loan, they continued to service it themselves. Our new mortgage process was very smooth, almost perfect. From the pre-approval all the way through closing, they were there to support us every step of the way. Jerry provided great customer service simplifying and explaining each step of the process. Kept us in the loop with emails regarding all important updates and checked on us with phone calls periodically to make sure that we understood the process. I would recommend giving Mr. Cooper a try with your nest mortgage.

Mr. Cooper had purchased/acquired our mortgage, so when we decided we were interested in making a move we reached out to them to see if we could get pre-qualified for a new home loan. Everything went very smoothly from pre-qual through offer acceptance, through closing and after. We are happy with the service we received and the continuous updates and contact/follow up to keep the process on track.

Mr Cooper gave me the best mortgage experience that I've had. They purchased my previous mortgage and I refinanced with them. Their reps were great and it was easy to correspond with them via email. That was a nice change since it was hard for me to do everything over the phone. The guidance they gave me was also good and working with them gave me the ability to get out of my credit card debt much quicker.

I inquired about refinancing my old mortgage to lower the interest rate. When I first called Mr. Cooper, the manner in which they replied to the questions that I asked were satisfactory so I went with them. They were sincere in wanting to help and the guidance I received was excellent. Since refinancing, I have experienced a lower payment and a lower interest rate. Mr. Cooper was very helpful, knowledgeable, and truthful.

For more than a year now (since Sept 2017) I have called, emailed, faxed repeatedly and uploaded my insurance info multiple times to their web page... and still CANNOT GET ESCROW ACCOUNTS ESTABLISHED for PAYMENT of INSURANCE PREMIUMS for my two properties! TOTALLY DISGUSTED! If I won the lottery, I'd pay off both loans and be DONE with this sham of a company.

From the beginning to the end Mr. Cooper was there for my husband and I doing the refinancing of our home. They were there to answer all of our questions and concerns in a timely matter. I would highly recommend Mr. Cooper! Best experience ever!

My mortgage interest rate, which was 9.7, was too high and ridiculous. I tried one time to get my mortgage refinanced but at that time, they couldn’t do it because of my credit score. But I got it done now. The representative communicated my paperwork, what I needed, and what to do. Then he came back. We filled out the paperwork when we closed. There was also a lady I dealt with in the beginning and she was very nice. I was dealing with Mr. Cooper for a long time and they have been nice and straight on with me. The guidance when I refinanced was good and my monthly payment is lesser now.

My interest rates were almost 8% so I looked into a refinance and went with Mr. Cooper. I've had them for many years and I'm comfortable with them. They were really good. The mortgage was in my name, not my husband's, because we just got married a couple of years ago. He’s a veteran and they made the VA loan pretty easy to do. My interest rate is almost five points lower. We did a shorter term of 15 years. It jumped the payment up like 100 bucks because the rate went down so far. They were on the ball. They got back to me in a timely manner and made everything pretty easy.

My rep Myron ** was awesome! He was patient and diligent through every step of the process. Couldn't say enough good things about the process. The online portal was a great resource and I loved being able to check on the progress. I only wish the portal updated more accurately as to what stage we were in and what had been received. Otherwise, awesome!

After 5 years of having my mortgage transfer unvoluntarily between companies it landed with Mr. Cooper and a I haven't been happier. While discussing escrow analysis and PMI cancellation on one particular call we looked into refinancing with the company and as a result of their suggestions saved over 200k in interest while shaving 10 years off our length and end up paying a similar amount to what we were currently paying. I never considered the option they presented until they said it. Mr. Cooper genuinely looks out for their customers not themselves.

My bank had sold my loan to Mr. Cooper a couple of years ago. For a long time I’ve been meaning to refinance my old mortgage because my mortgage was at seven and a half percent. I should have done it years ago but I’m single and not really comfortable with financial people. Going with Mr. Cooper was convenient for me because they already had my loan. The person who contacted me made me very comfortable. Bob, their mortgage professional, was great. He kept on top of things and kept me informed. I didn’t feel he was pushing his product. Mr. Cooper made me feel confident that I was doing better. Having confidence and being comfortable with the provider is a lot more important than a couple of dollars sometimes. They seem to make everything easy and the closing was great. My experience with Mr. Cooper was great. My mortgage payments have been reduced to over $400 a month which is nice.

Mr. Cooper did everything they could to make my experience as easy as possible. I wanted to refinance because I'm 66 years old and I would be almost 90 before my loan is paid off. I only talked to two people from Mr. Cooper, and they were wonderful. They were very helpful and very cooperative. I was out of town and didn’t have all the information that they needed, and they waited for me to call the people that I could get the information from. The refinance went pretty quickly. It usually takes about 30 days for a mortgage to go through and the refinance was done within that time limit. I’m a Realtor, so I’ve worked with other mortgage companies. We did everything by emails, text or phone calls, and everything went as smoothly as I could expect it to be. I would recommend Mr. Cooper to my clients.

From the start to the finish, Mr. Cooper and the staff was very help and made the whole process go as very smoothly. We closed our loan two weeks early. I would recommend Mr. Cooper to all my friends. I look forward to the upcoming years of service.

We had a mortgage with Nationstar then we wanted to refinance for a lower interest rate and get some cash back so that we could do some of the things around the house that we needed to do. We did that with Mr. Cooper and we had a really good experience with them. Their reps were very professional, friendly, and efficient. Everybody we talked to was nice and very knowledgeable. We looked into refinancing a little before and we talked to other mortgage companies, but Mr. Cooper made it very simple for us and everything was very easy with them. We talked to their rep, Rich, in the beginning and he explained it all so well to us that I felt like I knew exactly what was gonna happen. Plus, he followed it up with emails. Then, somebody else came and helped with the end-results of it and he was very nice and helpful, too.

The refinancing application at Mr. Cooper was a little tough because I have an older home, but their reps helped me through it. They were quick to call back and take care of things. Overall, working with them has been good.

I was extremely satisfied with my experience of refinancing my home. Without leaving my home, I was able to perform all requirements needed for this transaction. I was impressed that a representative came to my home for the closing. I would like to thank each and everyone that helped in the process. I'm very happy. Thank you.

We were trying to get a new mortgage and found out that Mr. Cooper/Nationstar had reported us late every month since we were granted a one month "forbearance" after hurricane Harvey. We missed September 2017 payment (as agreed) then had to pay mortgage + 1/3 for the next three months which was a disaster in itself. Then to be reported late every month for the entire next year!

From start to finish, our re-finance was handled with professionalism and care. Our loan processor, Jorge **, was top notch, he stayed in constant contact with us to help make the process as smooth as possible. We were treated with respect and everyone we came in contact with, starting with Nina **, Mortgage Specialist, then Mr. ** all the way to the appraisal company that came to our house. The opportunity we were presented with to lock in at a acceptable rate and to help get our finances under control was more than we expected. I would absolutely recommend Mr. Cooper to my friends and family. Thank you.

My experience was extremely easy, the agent I worked with always kept me up to date on all deadlines. Any questions I had were answered timely. I was given a closing date and my loan was closed before then... It was a pleasure working with Mr. Cooper.

Total nightmare to deal with. Disorganized and unhelpful. Terrible stressful experience. Almost lost the purchase of the home because of the untimely delays by Mr. Cooper. Would never use them again. Gave them all the info they needed and it always seem to be an issue with something. They were famous for saying, "ok now you have to get back in line for the underwriter to review". Then after the process was almost done they explained that another bank was doing the loan and the underwriter would have to review the loan to issue final approval. Ending up settling on new house two weeks late because of the nonsense. From reading online they had to rebrand to Mr. Cooper from Nationstar because of all the negativity from poor business practices.

We had a very low rate so we wanted to get a fixed rate, and we went with Mr. Cooper since I previously had a loan with them. They were very professional and helpful. Any information that I needed, they were able to give it to me and I had no problems reaching them whenever I had something explained to me. Everything was perfect.

Mr. Cooper kept me informed. They let me know what would happen and through phone calls and emails, I was able to understand what was happening. I did a refinance before and I noticed that there was more customer service with Mr. Cooper than previously. They were very attentive in calling and making sure that I understood what was happening now and what would happen next. They stayed in touch all the way and that was helpful and it was a relatively short process. I achieved a lower payment and a shorter term which are the objectives for a refi. I would encourage you to follow through and if you find Mr. Cooper to be competitive, then go for it.

Obtaining approval for our conventional home loan was very easy with our Excellent credit history, it's what followed after. We were given 3 different closing dates each time having the date canceled by Mr. Cooper. According to our loan officers Scott ** and Paula **, it was due to the Underwriters! Our title company was also very upset with the fact that Mr. Cooper could never send them a Good Closing doc. On the 3rd try or maybe it was 5th who's knows anymore, I received 4 closing docs in one day. Finally I received a call from the title company asking me to come Now, as they had a Good Doc.

I refinanced my old mortgage with Mr. Cooper and everything went wonderfully. The reps kept me up to date on everything and if there was anything that needed to be done, they would send me the paperwork and I would send it right back to them. They were quick at doing everything that they had to do and needed me to do. I enjoyed a lower interest rate and everybody that I dealt with was great.

I started out with Freddie Mac years ago but they went under during the bad times and it was taken over by some company that was managing the account. Then Mr. Cooper got it. When Nationstar finally picked up a big block of Freddie Mac loans, everything fell in place where I could refi. When you're coming out of a bankruptcy, not many people will even talk to you about it, but since Mr. Cooper already had my paperwork on file and I was established with them, I reached out to them. They were very upfront with the cost. I had some out-of-pocket expenses, which was no surprise, but I got exactly what I was asking for. I was pleasantly surprised.

Mr. Cooper was very transparent during the entire process of refinancing. They answered any and ask questions within reasonable timeframe. Matter of fact when they answered it not only was in a timely manner with assurance! If I didn't understand or want further explantion, it was given wiithout hesitation.