Mr. Cooper Reviews

Their system failed to show a scheduled payment online, so I made an immediate payment to ensure they were paid. After the weekend, I noticed I was being double withdrawn. I had a 3 way conversation with them and their bank, and stop paid the payments at their reps counsel. No mention of fees. Shortly after I was charged $50 for the stop pays.

My original mortgage was sold to Nationstar. Then Nationstar sent us a lot of information about refinancing my old mortgage. I then decided to refinance with them and during the refinancing process, I called them initially but for the most part, I dealt with them through email. It was a quick and painless process and they were easy to get a hold of. They also gave us information we needed quickly, as far as the new payment. The refinancing was for a shorter mortgage and it raised my payments just a little bit. But I was impressed with the Nationstar professionals’ knowledge about what the process was.

My experience with Nationstar was fabulous. They bought my house a long time ago and I just refinanced with them to lower my rates so I could have a less payments. They are very honest. They said what they’re gonna do completely before there’s any signature. Also, their mortgage professionals were all fantastic. I am a very satisfied customer.

Nationstar acquired my mortgage from another servicing agency on November 1. Municipal taxes were due on November 15. Nationstar sent in a tax payment that arrived on November 16, A DAY LATE. This left an unpaid tax balance of $18.00. Nationstar did not respond to the late fee and therefore the fee increase from $18 to $272.00 which Nationstar says I should now be responsible for paying. I understand that Nationstar is changing its name to Mr. Cooper. I fully understand the name change.

1 star is too high! Our loan was sold to these morons. They are completely inept. We no longer have an escrow account associated with our mortgage because Nationstar is entirely too stupid to handle that appropriately. DO NOT UTILIZE THESE PEOPLE UNDER ANY CIRCUMSTANCE!!! Unfortunately if your loan is sold, you may not have any choice. Nationstar is motivating us to pay off our house early so as not to deal with these fools any longer. Even after having our escrow account removed, Nationstar is still sending letters about forcing insurance on us. We pay our insurance in full each year. Our insurance company has been paid, but these silly people still want to force place insurance on us. My wife has spent so many hours wasted speaking to one person after another. What an absolute joke!

I retired early from my job because I had to help my mom. I rented out my house and continued paying the mortgage. My payment was a little bit more than $1,300 a month and I was just gonna pay an extra $200. That was my plan to get the mortgage paid off and get it to 10 years. I kept hearing that at a certain age, I can lower my mortgage. I do have my IRA account that I’m leaning on but I didn’t think Nationstar would consider me.

I've had my house financed through Nationstar Mortgage since I bought it. The guidance that I got when the refinancing options were discussed was great. Nationstar's refinance process was also very streamlined and smooth. They did everything around my schedule and had all my information. Also, I did everything right here from my house and send the information back through computer. And then they sent the closer from the Title Bureau and he came out to the house. I signed everything up with him and it was done deal. He also called me on the telephone if there were any problems with anything. The experience overall was great and communication was good.

Nationstar bought my loan from Bank of America. Then they sent me a promotional email about refinancing and their employees made the process easy. They were knowledgeable and friendly. It was nice interacting with them. There was no pressure and the experience with Nationstar was low-key and very pleasant. I now have lower payments and lower interest.

Nationstar bought my old mortgage. I was paying PMI on an FHA loan and there still wasn’t another way to get it in between even though I had equity at my house. I wasn’t able to get that without paying down the full 20 percent. Going with Nationstar was easier since they were already my lender for a couple of years. I didn’t have to provide all the documentation that the other lender was requesting. Refinancing with them was very fast too. The whole mortgage was closed within about three weeks. Even my home appraisal was done within a week of me inquiring. I recommended them to my sister when she refinanced.

Our old mortgage was taken over by Nationstar. It was changed when the mortgage was sold to another bank. One of the main reasons we did it is that we were looking for a little break in our payment. The people at Nationstar Mortgage were always nice. If they didn't know about something, they'd get me in contact with someone who knew. They were easy to work with. They laid out options for me so I always knew if there is a better way or a different way to do the mortgage. It was nice that I had a payment plan on. So far, it's been okay and I'd recommend them to others.

They have my home insurance settlement for roof damage/replacement. I have spent the last 2 weeks getting lied to and sent on wild goose chases. Bottom line they are refusing to pay. The roof has been 100% completed since 5/6 and they inspected it on 5/11 and agreed. They still have 70% of the insurance proceeds. They have not paid in 25% increments and now have requested yet another inspection for the inside of my home. The only damage was $300 to repair stain from water seeping through drywall. They are holding $70k, agree that all work done, but now plan to stall another month to inspect a $300 patchwork job in a closet. I am filing a lawsuit next week.

Every year, my interest could change. It was good for years but I was worried about what was going to go on with the prime. I wanted to go ahead and get it into a fixed interest rate to keep it at a reasonably low rate and if something happened to me, my wife wouldn’t have to worry about it. Nationstar has had my mortgage for 10 years and I refinanced with them. I’ve always had good service and communications with them have been outstanding. Their guidance was very detailed and they worked with me on everything. They're very thorough and not pushy. They also gave me the best option that I selected for what I needed.

I have a loan with Nationstar so I called them to refinance it because it was an adjustable mortgage. Doing the refinance was self-explanatory. They have all of their information on file and they just had to sign papers. The rep contacted me, submitted the paperwork, and kept me informed with everything. It was a 10 or 15 day refinance process and that was super fast. Since refinancing, I haven't had to pay a mortgage in a month. We've also lowered the payments a little bit and I'm in the fixed rate now so it's better. I was perfectly content and I'm going to use them again when I refinance.

We have a mortgage previously with Bank of America and they sold it to Nationstar. I called Nationstar mortgage to advise them about changes in my homeowner's insurance and the lady who helped me suggested that they have a great program to refinance. So I told them, "Yes," and they called me the next day. It was easy for me because I'm a realtor so I'm very familiar with the process, but they were very, very helpful, quick, and they keep me updated at all times. They make it really easy and simple. Even though my payment remains the same, I was able to note down five years of my payment so that's a benefit for us. It was great and I'm happy with Nationstar.

The interest rate in my old mortgage was going to start going up. I had a good interest rate and I wanted to make sure. I'm divorced and the house is mine and I wanted to get the loan in my name as well so I inquired about refinancing. My monthly payments went up a little bit. It's a little higher than 3.5%, which was what I had, but that's okay as it's not much of a difference. It has been good. I had EverHome and Nationstar Mortgage bought out the loan. There’s so many of them that are out there but I like their website better than EverHome.

I wanted to lower my payments and the representatives I visited with were very knowledgeable and made the entire process easy. They kept me informed throughout the process and were always ready to answer any questions. I would highly recommend Kendra ** and Caley ** to anyone wanting to inquire about refinancing with Nationstar.

I had an account with Nationstar Mortgage already and I refinanced with them to get the going rate down. My interaction with them was wonderful because they've been absolutely perfect to work with and it was the most painless mortgage I ever had. It's been worth it and everything went better than I'd ever planned. They were very thorough and I'm really happy with them.

It was awesome with Nationstar. They were incredibly helpful, very attentive, and prompt. They got me the information I needed so the refinance process went very well. I didn’t have any problems at all either by phone or by email. The way my refinancing options were discussed was very professional and handled well. The refinance made my monthly payment higher than it was before but it took care of the problem. It was a very successful experience.

I had my mortgage through Bank of America and they bought out to Nationstar. I was on a flexible payment and wanted a steady payment. Robert, their rep who helped me out with the loan, was really good. He was friendly and personable. He walked us through quite a bit. The only thing they didn’t inform us was the extra insurance which we gotta pay in case we default on the loan.

I needed a lower house payment, lower mortgage payment and lower interest rate. Nationstar was our mortgage company from the start. I had inquired other companies but they weren't as good as them. Also, their mortgage professionals are very professional and if I had any questions, they respond to me. They gave me options in general and I picked the better one that was good for us. Both my monthly payment and interest were lowered. Everything works out good.

Mortgage ReFi: All of the representatives were extremely nice and made sure that I was aware of what was needed and the progression of the process. I wish Underwriting could ask for needed items all at once instead of one at a time. However, having said that, it was a very good experience.

My mortgage was purchased by Nationstar. Dealing with their customer service has been a nightmare. Upon receiving notice from my prior mortgage company that Nationstar acquired my loan, I called Nationstar numerous times trying to set up my autopay. Each time I was told that my loan wasn't yet in their system, that I couldn't make any payments or set up autopay until that happened, and that I should call back in a week or so. I was assured during each conversation that I had 60 days to set up my account, and that no payments or interest were due during that time.

Our mortgage was through Nationstar and since they already had all our stuff, we refinanced with them. The interest rate that we had was at 6.25%. The rates were better and I could do the no-appraisal. Refinancing with them dropped our payment to about $200. I called Nationstar, they took all my information down and we closed within two weeks so it was easier and more convenient.

I was trying to refinance my old mortgage for years because my interest rate wasn't fixed and then my health was upside down. I tried to do it last year but didn't work it out because they wanted to give me a high interest rate. My previous mortgage company sometimes transfer from one to another, and they transferred me with Nationstar. Their loan officer was great. He was very fast, sharp and on top of everything. We were even on the phone at four o'clock in the morning with him. He helped me out a lot and did not even hesitate to do it and I will recommend him in a heartbeat. However, My lower payment went up and my interest rate went up too.

I had been wanting to combine my two mortgages and get a lower interest rate, so when one of my lenders called, I started the process with them. Christopher ** and Hanh ** are amazing employees and made the process extremely easy and efficient. They answered all my questions and took me through the experience step-by-step informatively. I am very happy with the final results.

I've been with Nationstar Mortgage for six years. When they redid my finance, it was the easiest refinance I've ever had in my entire life, and I'm 73 years old. It was the best ever. I don't want any other mortgage company. My mortgage started out with Bank of America and then I went to another bank, but I didn't like either one of the banks. I've never been happy with Bank of America and when Nationstar picked it up, I've been with them ever since. They did everything over the internet so I didn’t have to run around and look at a bunch of papers. I was set up to be able to print stuffs again and send it back so it made it really easy. I dropped to $100 in payment and I dropped in percentage too. I pay it online and I've never had a problem with it.

I almost lost my home and SunTrust came to me. I am a stubborn person and I’ve been that way to SunTrust. After fighting with the man from SunTrust on the phone every day, I became determined that they’re not going to get my house. So, they shipped me over to Nationstar Mortgage. I did to Nationstar the same thing I did with Suntrust. I called their reps and told them that they’re getting my house over my dead body. And they said that’s the reaction they like because they know that I want to keep my house. Then right away, they started working with me by sending me the right papers. They worked with me professionally, which I was very proud of. I also did everything they asked of me, so it was no time before everything came through and I kept my house.

I had an adjustable-rate mortgage that became a fixed mortgage. I figured that over a certain period of time interest rates are going to go up, so I better get a fixed rate, and that was good. The amount that I paid for fees was high, in my opinion, and I figured out how long it was going to take me to recruit that. We were going to be in the house longer than that, so it was good. The thing that was a little bit insane was that I signed all these documents and then they had a closing where I had to sign them all again. I presume that that was necessary because they wanted my handwritten signature and not an electronic signature. But it seems to me to be a redundancy that they're asking me to do it again when I've already agreed to all those forms. Other than that, the service I received from Nationstar was as good as any other mortgage company or maybe better.

Nationstar is used by my realtor for their mortgage people. I've been with Nationstar since 2011 and now I refinanced with them. Their representative is a perfectly fine person on the phone and the guy who came out did all the paperwork. The process is a lot easier this time because they did everything by email before I went in. They guaranteed me I will get all, but I kept copies on my phone even though there was no need for me. Then they came for the signing part and gave me my copy so everything was good. Also, my monthly payment dropped considerably.

Nationstar was my previous provider. I inquired about refinancing my old mortgage because of my rate adjusting. Their professionals were super good and the guidance they provided was super easy. Having been a real estate broker for 18 years, I know the ins and outs. I'm the easiest client they'll ever have. Refinancing my loan with them was so easy, simple and fast and that’s the biggest thing. I didn't have to provide a bunch of documents because I already had a tenure history with them and I was able to lower my payment.

Super helpful. Of course you can't refinance without filling out a bunch of stuff but the people I worked with made it easy and they were patient with me. Thank you Nationstar for helping me make my mortgage more affordable.

I wanted to refinance my old mortgage to reduce the payment. Also, with the health insurance going up so much, I needed to find some more money. Nationstar was already in-charge of my mortgage so I got their services for refinancing. The guy from Nationstar called me on a Friday afternoon to tell me how to go ahead. We did most of the transactions over the phone. I was also able to talk to a girl rep too. The guidance I got in discussing my options was helpful. I was already qualified for refinancing and didn't have to have an appraisal. I met with a notary person who had all the paperwork that I signed whenever we've finished. It was overall a good experience. My payment went down to $400 a month.

I have been trying to get my escrow surplus check for months and they keep giving me excuses! I was told in February that I would get it when my account was current. My account was current in March although it didn't update online so I asked and they said it would update April 1st (which it did). I have been told repeatedly - on at least six occasions - that the check was processing, needed to be released, somebody forgot to put in the request to have it released and I would have it in seven days. When I didn't get it in seven days I called back and was told it would be mailed on May 8th.

Nationstar Mortgage was my previous mortgage holder. My original mortgage had been sold to them 10 or 11 years ago. Then, I used them to refinance and they’re really clear about stuff and made it smooth as glass. I don’t understand too much about closing calls and points but I feel like I got a good deal. But the attorney they sent out here to do the closing wasn’t particularly charming but that’s okay.

I have been in the process of a loan modification and submitted all my paper works, trying to reach out to a single person who can provide status but after trying for almost 2 weeks and leaving numerous messages no luck. Keep getting hung up on by the overseas customer service rep who doesn't even understand the severity of the issue and no one onshore will pick up the phone or will call back.

My home loan was through another company then it got switched over to Nationstar. So far, it's been good. The professionals there were really nice and they helped us out quite a bit. Our total payment got lower a little so that was nice. I'm really pleased with them and it would be good for anybody to deal with Nationstar. I would recommend them to others.

Nationstar Mortgage bought my mortgage. Financial-wise, it made sense to refinance with them. I was looking on lowering my payment as a result of it. Their professionals were very good, helpful and did their job. All around, all my experience are good with them. I'm a real estate agent so I don't need much explanation. It went smooth and everything was good.

Jason ** and Justine ** were very responsive and very helpful in refinancing my house, they helped me every step of the way. They explained every time they needed something from me in detail, so I would know the reasoning for it. I highly recommend the both of them. Thanks.

I had kept trying in the past to refinance but I had just stopped when Nationstar happened to call me. I told the guy I had spoken to that I had been trying in the past but was always denied because of the type of loan I had. He checked it for me and said I was approved. They also helped me to finance our home when I bought it ten years ago. It was a great interaction. He was more than happy to help me whenever I had questions. He made sure I understood what he was doing and walked me through the steps real good. I've got a lower payment since refinancing my loan with them. It was a great experience and they helped me out a lot. Everyone was very professional and nice.

Nationstar bought my mortgage from Bank of America. I had to put my son’s name in the house, so I refinanced my old mortgage with them. My son’s gonna buy the house, then we’re gonna remove my name, and he going take over, alone. That is going to be in two years, so for now, we’re gonna stay in the mortgage with him. Nationstar’s representatives did a good job, especially George, and I am happy with the job he did. They were clear in explaining everything, and the refinancing experience was wonderful. Nationstar is a good company and so far, I’m happy with them.

I closed a refinance loan with this company. I worked with Eddie and Cindy and thought they were both awesome They were there every step of the way. They were very professional and made my experience very good. Anytime I had a question or concern if they were not able to answer direct they would call me back usually within a few minutes. I couldn't ask for anything more than what they did for me. I closed without a hitch and my whole experience was awesome. I would recommend Nationstar for anyone looking to buy or refinance. I would give my experience a ten and if I ever need to buy or refinance in the future I will return to Nationstar.

This company has been nothing but downright abusive, uncooperative, refuses to return calls, stalks my family without stating anything other than, "Get so and so on the phone now" (recorded). I don't know what kind of unethical and disgusting behavior you THINK is going to help you... but not that that's for sure. Funny you demand money and you demand it NOW but hey... money doesn't grow on a tree and your unwillingness to even return calls is just sad. How do expect anyone to care if you don't? You are a shady, corrupt, abusive company and believe me I see the lawsuits against you. Make any further threats towards myself or my family... so help you, you WILL HAVE ANOTHER COURT ISSUE!!!

I’ve had a loan with Nationstar for a long time and refinanced with them so I'd get a little lower interest rate. That makes things a little bit simpler. The only problem I had was in the closing. My wife had nothing to do with the loan and the price was in my name totally. But my wife had to sign off on the loan because of some idiotic thing they had going on over there. The lawyers were applying South Carolina laws which are different from Georgia's. The attorney that handled it here in Georgia knew that it wasn’t right but he did it anyway. I don’t mind my wife signing but it was a glitch and shouldn’t have ever happened. But we went ahead and closed the loan because I didn’t wanna have to go back through another ordeal with it. But overall, the Nationstar folks were great and did fine.

From day 1, Daniel ** made the whole process so easy and simple to follow. And at no time l was able to close up, thanks also to Monike ** she was all time in touch making sure that everything was all right... thanks so much for all your help.

It all went like it was supposed to with Nationstar. I was already with them and I just refinanced with them. When the refinancing options were being discussed, they were polite and knowledgeable. The process went very smoothly and quickly and they left me numbers so I could call if I had any questions. They went over all the details with me. I know a bad experience versus a good one, especially that I had used a different company before to refinance, and this experience with Nationstar was a good one.

I would like to recommend Mr. Eddie **, and Mr. Brandon ** for their professionalism in the handling of the refinance of my mortgage. From start to finish they kept on top of the process in a very efficient manner working as a team. Please reward these 2 gentlemen for the fine work ethics they provide for Nationstar Mortgage Co.

We had a mortgage with somebody else and it got sold to Nationstar. During the refinancing, it was awesome interacting with their staff. The guidance that I received from them was excellent. It was a quick and easy experience, and they gave good customer service.

I took my chance in streamline refinance and it was awesome. I had just set up with Nationstar and never had any problems with it. Then I had financed with them for about two years and then I refinanced it for three years. It slices off and took 10 years off of my mortgage payment, so win-win. Their guidance during my refinance has been easy, streamlined greatness.

I just finished my home mortgage refinance. With the help of Suzanne ** and Jonathan **, the whole process goes so smooth and fast. I faced a lot of challenges but they were all solved very successfully. Very good experience with this company and this awesome team!

Nationstar took over my mortgage a few years ago. I inquired through their website and they contacted me and things went pretty quickly. My first payment was on the 1st of April but the interest wasn't as low as I wanted. Other than that, the guidance I received was good.

It was a wonderful experience with Nationstar Mortgage. They were my current mortgage holder and it was easier to stay with them. But they used to have very bad reviews. I researched them and it was horrible. They were a predatory company. Then we thought about going with Wells Fargo. However, in recent readings, I’m not seeing as much negativity with Nationstar. They have better reviews now.

Eddie did a great job helping my husband and I with a refinance to lower the term and interest rate of our home loan. He did a great job of telling us options available to us and how each option would affect rate and monthly payment of our refinance. Eddie kept in close contact with us updating us on the status of the refinance. Thanks to Eddie and Nationstar!!

In 2012 my household had a major financial crisis and we couldn't pay the mortgage fully each month but we sent partial payments and tried hard to stay afloat. By September 2014 we knew we couldn't catch up so we called Nationstar to see what we could do. They said we were too far behind to refinance and our only options were to find the money to bring the account current, go into foreclosure, or do a deed in lieu. We decided to do a deed in lieu and we're told the process usually takes between 45 and 90 days. We received initial paperwork and were told that we needed an inspection and to be in the process of moving out by the end of October. We did all of those things and then silence from nationstar, we would call and leave messages and they would never get returned.

I was looking over our bank account information to be sure things were all good. That's when I noticed that our mortgage went from 572 to 828 dollars! We had not been notified of any change in our mortgage rates and Nationstar has been totally helpless in explaining to us why it went up so much. Basically, from the website, it appears that our escrow payment has increased (I have no idea why though). And apparently we have a shortage, so they tacked on another amount to our bill.

When it came time to get a mortgage, Nationstar were the first people I started working with. They called me for months telling me that I should refinance, so I eventually sat down and did it. The refinance was all done over the phone and I haven't had any problems. Everything went smooth and it was good as to be expected. I would recommend them.

I knew I needed to refinance before rates went up. And there was plenty of mail to that effect, direct flyers and the direct mail. But my mortgage was already with Nationstar so I went with them. They also had a significantly lower monthly payment. I spoke with two ladies out of California and they were excellent. I pretty much knew what I wanted to do but I had just lost my job so I wasn't sure we could even do it. But they were helpful in making that happen. They seemed to care and had good communication. Refinancing with Nationstar has been very efficient and professional. It didn't really require much on my part at all.

Mishandling of insurance fund??? Mistreating customers. I bought my house in '09. I was originally with BOA, they sold the loan to Nationstar. Since Nationstar took over the loan it is been problem after problems, some are just gross incompetence. For example, one year they neglected to pay my homeowner insurance, while the money is sitting in escrow. Another year, they miscalculated the escrow. Resulted in me owing nearly 7,500. And it was me who found the error! MY BIGGEST PROBLEM WITH THEM NOW. I HAD WATER DAMAGE TO MY HOME, THEY ARE NOT RELEASING THE FUNDS FOR THE NECESSARY REPAIRS. They seemed to have clear guidelines of what needs to be done for them to release the funds and I have followed all of their guidelines.

Everything's good with Nationstar Mortgage. They have my account already and it is really easy for me to deal with the people that I have been dealing with. We have owned this house for 11 years and it is on a 30-year mortgage. We decided to go ahead and refinance for 15 years and were able to get the same rate which knocked off four years of the existing loan. Nationstar's reps are very informative from the get-go and we have a good discussion with them. They sold me really quick. When I ask for information, it is easily provided and they follow up by mail, too. Everything that they told me played out. It is a very informative and professional experience. I'd certainly recommend them.

My mortgage was sold to Nationstar by HSBC. I attempted to refinance and found Nationstar to be completely incompetent and dishonest. From day one, I informed Daniel ** in writing that my attorney would be handling the closing and the title work. I have excellent legal insurance through my employer which covers these fees at no cost to me. I provided the initial paperwork immediately to Daniel, and then continued to receive full page emails from Daniel's manager in bold red font saying that I needed to provide the requested documents ASAP or I would lose my rate lock. I would call Daniel and ask what was needed and he said that I had provided everything they required. That the red emails were just standard procedure. WHAT???

Nationstar has been good to me. Their professionals were very courteous to me and gave me good guidance. They lowered my rate and they dropped my payment a hundred dollars. I also had some late fees which they included in finance. So now, I'm caught up which was good. We did it over the computer and they walked me through it per layer. I didn't have to go through the loan and then, a lady came to my house for signing and she was very polite. Right now, I am giving them $10.75. I don't think I'll ever pay for the house when I'm going to live 'til I die and I'm not going to even worry about that. I know I've got to have some way to live. Everything we did went very well and I was blessed for them to do it like that.

I have always disliked this company from the moment they purchased my mortgage! After flooding in August 2016 I know just how horrible this company and employees are! We have had to beg and jump through hoops to get our insurance money to rebuild our home. When we finally think the end is in sight and request our 90% inspection we see just how awful and uncaring and corrupt they are!!! We passed our 90% inspection, we were 96%. When they received the results of the inspection they changed it to 90%, which still meets the set 90%. They are refusing to give us our remaining funds saying baseboards are not up. The baseboards were here and fixing to go up. I have called three times and each time I get told they will request funds be released and call me back, no phone call or funds! You ask to speak to supervisor and are put on hold for no less than 30 minutes only to be told one will call you back, never happens!

My original mortgage was taken over by Nationstar. I called them to refinance then I got a hold of one guy who was my main point of contact and then switched to somebody else. We did it all through email. It’s easy and it went super quick. I could’ve gotten a better rate had I shopped around but the gentleman talked me out of it saying that it becomes different then I get the closing costs. It put me off but I still knocked 2 and a half points off my interest rate. My rates are lower and I knocked years off my mortgage too.

My refinance with Nationstar was handled very quickly. The professionals were outstanding and they did exactly what they told me they were going to do and it happened right on schedule. However, on one of my houses, I made the first payment on the loan but they couldn't figure out where to apply it so they put it in suspense. But I made all the rest of the payments on time and then we went to do this refi. They told me I was delinquent but after investigating it, they figured out they were the ones delinquent, not me. They corrected it, but it was about a four-week period. The young rep made it work in the customer service department and she's outstanding. In fact, I've written a couple of emails about her service.

The refi process I'd gone through with Nationstar went very smoothly. They were very helpful, prompt and I didn't have to wait for anything. My experience was great and everything was perfect.

Paul ** and Chris ** were great to work with. Very professional and accurate. The entire process from start to finish was exceptional. If you need a refi and want to have a good experience, go through these guys. Out of all the mortgage companies out there, this organization is top.

Do not trust this mortgage company! They lie, they cheat and they steal. I have spent countless hours on the phone with the representatives of this company due to continuing to withdraw more money from my account than I have authorized. I no longer have an escrow account and they continue to withdraw escrow. Both times I have been told they have taken care of the problem and both times they make me wait, to receive the money they have stolen from my bank account me, via snail mail with a check.

I had a Nationstar mortgage and they have been bugging me forever that I could qualify for the modification. And I had some other properties that I had to deal with. So, I couldn't do anything until all that was taken care of. The reps at Nationstar were very nice but the closing took a very long time. It started in September and was closed in February. I was going from the option ARM which was lower. When I originally did it about 15 years ago, everybody said I was crazy because rates are gonna go up. But rates have been historically low, and so that's been great. I’ve had a really good run. But now, the interest rates are gonna move. And so, I was able to lock in 4% for 20 years. At one point I was paying three and a quarter, then three something. So, it went from three something to four, which is not too bad. I'd recommend Nationstar.

Nationstar Mortgage bought my loan years ago and I always heard that refinancing with the bank that has your loan is better than doing with another bank. It's also easier and faster and it’s sure. I called and then they referred me to the loan processor. He was really nice. He helped me out and explained everything to me, and I liked it. That's why I said, "Okay, okay, let's do it."

As a realtor, I thought it was the right time to refinance before the interest rates go up. I already had two loans with Nationstar and just decided to go with them instead of messing around. They lowered my payments. It was a good rate and a good fit. Everything was also excellent with their reps. They gave top-of-the-line performance. They were very much on top of the process and were very responsive. I was able to get in touch with them. So, it was a good experience.

Wrong address was given by USPS to the company

My loan got sold to Nationstar Mortgage and then I refinanced with them because they had a deal where there weren't as many closing fees as most other lenders had. I know mortgage lenders are kind of a headache, especially the bigger ones, but I never had that big of a problem with Nationstar during the refinancing. It was very easy and convenient.

Nationstar is our current mortgage company. We save $100 a month since refinancing with them. I’m a realtor and I know it’s usually a lot of work to do a mortgage but our interactions with their rep were good. Overall, our experience with them was quick and easy.

After Nationstar bought out my mortgage they decided to tack on homeowner's insurance on my acct which in 16 yrs have never had, I pay it separately. I have been on the phone over the last 4 months trying to get this taken care of. Still it's not taken care of and it's making my payment go up and showing me past due. Been hung up on, been on phone for 3 hrs and still nothing yet. I bought my house when I was 21 years old, great credit score and they get a hold of my mortgage and it's all messed up now.

I had a loan with Nationstar and I liked that I could deal with the refinance with them without doing an appraisal on the home. Everything was positive with their reps. I told them that I was interested in refinancing and I had already gotten some rates. And then, I received proposals of what Nationstar can do comparatively and it was a little bit more. It's a higher rate but it's fixed. I had an adjustable loan before. But ultimately, I decided to go with them because it was a lot easier and more streamlined. Everything was also pretty straightforward. I wanted rate information and closing cost. So, I was provided with numbers.

Daniel helped me with the refinancing of my home. Due to my busy schedule I asked Daniel to please email me or call me early mornings. It was a seamless and stress free process. Daniel helped guide me and gave me full details of the process and following steps. I would recommend Daniel ** and Nationstar Mortgage to any of my friends and family.

It was a great experience.

When the market crashed, we were unable to sell our house. Crime rate was horrible in our area and we were tired of someone trying to break into our home every other night. So, we decided to leave either way. Our mortgage was originally with someone else, and was sold to Nationstar Mortgage 1 year before we decided to leave. Home never went into foreclosure, but was purchased by Kwik Trip Company. They paid for everything that was due - no short sale and they paid off the remainder of our loan in its entirety. They were told, and us, that nothing was left to pay. We have documentation proving this.

They service three of our loans. They adjusted one of our loans in July, 2016 upwards. Auto-pay paid the old amount, so the account was short by $149.40. Nationstar assessed $185.91 in late fees over the course of 9 months from a rolling late of $149.40. They said they tried to text and call. But we block Nationstar on text and call because they are so aggressive with marketing products and services to us that we do not need. But they never sent us a letter telling us of the shortfall.

We were thinking of refinancing, and thought about going with a different company thinking that would be the best alternative. But then, my husband thought about approaching Nationstar for help us, and try to get it in the same price-range or a little bit lower. So I called Nationstar and told them what we want to do. We mostly talked over the phone and just met during the actual signing down of the mortgage at the house. They conducted themselves professionally.

I've had a loan with Nationstar for a year now. I tried to refinance with them four years ago, but I got frustrated with the first lender that we had to go with. Although this time, it was a lot easier. Some things changed in the last few years. The process was a lot more streamlined and customer-friendly. My loan representative that was there before last year was always informative and available. I'm completely happy.

I didn’t know that Bank of America was going to stop my refinancing with them and I was completely taken by surprise when Nationstar took over. I tried to refinance through other agencies but due to my circumstances, I couldn’t. Eventually, I decided to go ahead and Nationstar accepted my situation and went ahead with the refinancing. I would have done better with a monthly payment of $545 or $530, but I finished up with $580. The interest rate is going up though and if I had postponed it even further, I would have been paying more now. In general, it’s fine.

I am completely dissatisfied with Nationstar Mortgage and I think that they are trying to steal money from their clients. In my case without my consent and completely illegally they opened an Escrow account. Many times I called the company trying to explain and solve the problem but the representatives promised to help but did nothing. This company does not hesitate to steal from their customers small many as 2 dollars. I strongly do not recommend Nationstar Mortgage. Company that cheats.

I was pleased with the turn around time of the re-finance process. I worked with Alex ** and Jesus ** and they were attentive and responded to e-mails and phone calls promptly. Together they made the process quick, easy and stress free.

The experience I had with Nationstar was pleasant. There was a lot of paperwork, but that's a refinance. Any questions I had were answered promptly and accurately and with the options that they gave me, I got the best for my money. The benefits included a smaller house payment and seven years off the life of my loan. It was an easy experience dealing with the people and they took very good care of me so I'm very happy.

I am very pleased with Nationstar. Every time I have questions, they’re helpful and if I need anything, they help me as best as they could. They’ve always treated me well and I’ve always felt comfortable talking with them. They also allow lower monthly payments. I’m at the point where I’m not going to pay off the loan for quite a long time, so I’m at least able to have more money by having the smaller payment to spruce up a little capital.

Nationstar inherited us, because our mortgage got sold to them. But they've been our mortgage company for several years now. Overall, they are fine and they have acceptable reps who are responsive, polite, and professional.

I was told if I made payment into Escrow, analysis will be run again and my monthly mortgage payment will be reduced. It really depends on who you get when you call. Previous the agents were helpful. The manager explained that I did not have to pay the two months advance that the agents kept on insisting that I need. This time unfortunately I had to deal with the following persons: Brenda in customer service who thinks she knows it all, she put me on hold for 27 minutes and not once came back to say sorry for the wait.

I had some other calls for some other mortgage companies that I was trying to compare to but in the end, the deciding factor was Nationstar already had my original loan and the paperwork would have been easier. Also, the other quotes that I got from other lenders were lower than what Nationstar’s original rate was. I interacted with a couple of people and they were responsive to my emails and my questions. They’re also easy to get the transactions on.

I needed to refinance then and I went with Nationstar. Since then, my mortgage payment went down, which was a good thing. I've been with them for a few years now. Their reps were very good and very professional. Overall, I had a good experience with them.

I contacted Swaha ** in February to inquire about a mortgage loan. Kwaha made the loan process effortless. I was so impressed with her knowledge, her reassurance and also checked in with me during the process. Thank you Nationstar for employees who go beyond what is expected.

Nationstar bought our mortgage from somebody else that we were with and we've been with them for 17 years now. Our experience with them has been fantastic. Recently when we refinanced, we got a significantly lower mortgage rate. The process was quick and the reps were professional.

Initially, I had the mortgage with Bank of America but then they transferred it to Nationstar. And then I had recently refinanced again with Nationstar because they had the VA streamlined. Their staff members were professional and helpful. They tried to do everything as quickly as possible. They sent me emails and we talked on the phone, too, about the different documents I would need and the different options that we had for the refinance.

Due to circumstances, my ex-husband racked up a bunch of debt so we got a home equity loan. I kept getting offers to refinance and I was eligible for it because my payments have been on time. So, because I was divorced and needed to save money per month, I checked into it, found out I can get a much lower payment and so I went ahead with Nationstar and did it. The reps were good and I was happy with them. They helped me, got what I needed to be done and got me through.

Thanks so much to Shelly ** & Cindy ** for helping me with my refinancing. They were so wonderful and made my experience so easy. They were always there to help with anything during the process and I so much appreciate them. Thank you both for your help @ Nationstar.

Our mortgage was transferred to Nationstar and when we decided to refinance, we went through our current lender 'cause they've been sending these notices that we were qualified. Their reps were awesome and it was probably the fastest refi I've ever done in my life. We could have lowered the loan duration but at this point, we're just looking for a lower payment. Overall, everything went great.

I warn you!!! Do not take out a mortgage with this company. The customer service is beyond horrific and they haven't been paying my taxes to my city from my escrow. Good luck if you ever need to get in touch with customer service and have them respond back to you. I NEVER leave reviews but I had to because it's taken over 2 months to figure out why they aren't correctly paying my taxes. The woman has been very aggressive with me over the phone. I have sent daily emails requesting an update and nobody responds. It's to the point I've called my lawyer and they are now getting involved. I'm paying my taxes directly to my city now since they can not handle it.

Neither one of these companies (Greenlight and Nationstar) have the consumer in mind. This has been the biggest nightmare that I have ever partaken in. Numinous doc. signings everyone of them different. Rates are the same but the fees were starting out. I told them no out of pocket fees. They agreed. Then here come the docs. with fees attached. Now this has been going on for almost 2 months. I call and conveniently no one is ever available to talk and no one answers the phone. "Please leave a detailed message" again and again. I WILL NEVER WORK WITH THESE JERKS AGAIN! If you were wise you would not either.

Nationstar had a mortgage on a piece of property that I own for several years because Taylor, Bean sold my mortgage to them. I had them do a rate and term refi. I got a lower interest rate with them. I refinanced with them twice. The first one went fine with the mortgage that they already had. They were awesome. When I gave them an opportunity to refi another piece of property of mine, they used totally different guidelines and I said, “Well, this wasn’t an issue on the other one.” They said, “Well, we can have somebody call you,” and they didn’t. The second one was not so great and it was not a positive experience.

I’ve been carrying an adjustable rate since 2006. Within the span of a year, the interest rate went up a full point that’s why I refinanced my old mortgage with Nationstar. It worked to my benefit. Their mortgage professionals were really friendly and helpful. But some of the terms were really confusing. It was like I don’t understand what this charge is for, or why is this number different, or if I add all these numbers in a column they don’t come up with the bottom numbers. They said things will change as they go through it. There were three or four different estimates given. But, when it was all said and done, it worked out great.

I've updated my response by 1 star, to 2 stars only because, after uploading to the loss/draft site, a scathing letter about my dissatisfaction, it got into the right hands and my issue was resolved. The loss/draft funds held hostage in escrow for a month or so, were released, payable to me, which is what I had requested, twice. The scathing letter was one in which I threatened to pursue additional complaint actions, and to refinance my loan with another company, for no other reason than to get out from under Nationstar. I did get action, and I guess it holds true that the "squeaky wheel gets the oil" but this is not my preferred way of doing business. My intention right now is to remain with Nationstar and see this loan through. After shopping around I can attest that it is a bit of a futile effort given that almost all major Mortgage Loan Service Companies have similar reputations. Had this issue not been resolved with Nationstar, given the adversarial interactions, I would have moved on anyway and taken my chances with another firm, even if it cost me money and knowing that my loan could be sold right back to Nationstar. It's the principle of the matter. My advice remains the same, based on this experience, is to borrow none or as little as possible. Pay off your loan off as fast as you can. It seem obvious to me that the loan servicing business is highly profitable, minus any real service, despite very low loan interest rates. All is fine and dandy for the customer when you auto pay on time, watch your account closely, and don't require ANY service. Should you need service, that's when a company's colors truly show up. And, on a final, lighter note, just to close this out, the fed ex envelope I received from Nationstar was the loss/draft check I had hoped for, not a marketing ploy to sell me refinancing. Woo hoo.

Why did my mortgage have to get sold to these clowns?? I have AUTO-PAY setup and they somehow canceled it, are saying I owe them an extra payment (have spoken with their reps who say I don't) and are charging me fees and harassing me. They take forever to respond to messages. Their customer service is garbage, and I have friggin correspondence to back up my claims but still they keep screwing up my account!!! I'm about ready to refinance just to get away from these schmucks. I don't know what else I can do. These guys are harassing me at work now.

Nationstar bought the mortgages that we had. We called Nationstar because they kept sending mailings that they could refinance it so we asked what they could do. They did a good job of explaining to me what was available, what would it cost and what we should be able to expect. They would also send us paperwork consistently. We had two that we applied for but they were unable to combine the first and second for the second one so we just did one. The entire process wasn't long and it was streamlined.

I wanted lower interest rates than the 15-year and since I already had Nationstar, it was easier to refinance with them. It was a quick process and took me only 3-4 days. Overall, it has been an excellent experience. I'll recommend them.

HSBC sold my mortgage to Nationstar. I was in a one-year ARM for five years or more. I finally decided it was about time to refinance when they started looking at raising the Federal Reserve rate. I figured I'll call the Nationstar that already has my mortgage. That was a good choice and it was easy. Jack ** was the first person that I was in contact with and he was terrific. He was really friendly and explained the actions and what they thought they could do. He also said that he could do everything by phone and by the eDocs and it worked out perfectly.

I've had Nationstar for a while and then I refinanced with them to lower my interest rate. The guidance I received about my refinancing options was very good. My refinancing officer was knowledgeable and friendly and we also talked about things other than refinancing my mortgage. We also talked about her family and my family. It took about two weeks to do the refinancing from start to finish. It went fast and smoothly.

Nationstar is my current mortgage company. They contacted me several times a week for a year. We were trying to determine whether we want to sell our house or refinance. So when we refinanced, we stayed with Nationstar because it was easier. The rep was really nice and he helped me walk through the whole e-document process so that it was streamlined and simple. I didn’t really understand the fees and it kind of seemed like I was charged more than I thought I was going to be. When I went to sign the papers, I said, “Wait a second. My loan is a lot higher than I thought it was going to be.” So that was the only part that I was not sure about. But, the guy who was doing it for me from Greenlight Loans was really good. He worked with me to lower the percentage rate since I was unhappy about the fees. There was also another girl that worked on it and she was really good as well. So, the refinancing went through quickly.

To lower the interest rate, I thought of refinancing my old mortgage. I researched several different mortgage providers and it was easier and just as good to stick with Nationstar especially as I already had them in the first place. I initially called them and told them I wanted to refinance, then they gave me quotes and told me what they could offer me. They were very professional and efficient, and it took just two weeks to refinance. The guidance I received was good as well. Since refinancing, my house payment is lower and I'm very satisfied with my experience with Nationstar.

I was looking at lower interest rates and since my loan was taken over by Nationstar, I decided to see what they had to say about it. The initial part of refinancing was slightly rocky in the sense that I was expecting a little lower interest rate but everybody was professional and everything went fine. The rate is lower than what I had before but I don’t know if it’s the best rate that was out there for me because I didn’t take the time to even shop. Overall, I would definitely recommend them.

I had a mortgage with Nationstar, but it went from an interest-only to a variable. I refinanced and got a fixed rate which was what I was going for. Brandon and April were wonderful. They were so kind and did everything. They were great at what they did and we had no problems. Everything fell right into place. I've recommended Nationstar to someone.

Nationstar bought up my mortgage from our previous mortgage company, and I was very good to have been able to get the refinancing done in 18 days from the day we started. That was amazing.

Nationstar took over my home loan. During my refinancing with them, their professionals were very quick and did an outstanding job. Also, the guidance I received from them was accurate. The process was very seamless.

The rep that I dealt with was positive and he got me the best interest rate that he can get. It’s more like a personal relationship than it's business so he made it a bit more comfortable. He explained to me everything I needed to know and the interest rate that he gave me was something I was looking for, because the only options that I had at that time was to get reference, straight out lower my payment or lose the house. It’s a rental home so the amount that I could afford was going down. The rep made the process easy. I know in the end it helps him out too because it’s part of sales. But he was more understanding and made me feel it was more for my benefit. And I really appreciated that he cared more for the veteran. During the first round with Nationstar, I was at the point where I might as well give them the keys back. But I was happy from beginning to end. Nationstar treated me with respect.

I would like very much to thank Christopher ** and Toy ** for their help. They were very helpful and always there when I asked a question. Thank you both again. It was actually a pleasure. I would definitely recommend a friend. I was never uncomfortable.

I called in January 2017 to request for my PMI and ESCROW to be taken off. I was told that I would be able to with no problem if I put a chunk of money down to be below 80%. I was currently standing at 76%. I put the money down to get under 80% and called back. I was then told the next step is to have the house appraised because it had to be 80% under what it is appraised, not what I bought it for. Hmmm - maybe you should have told me that before I put the money down because now not only did I do that, I also have to pay for the appraisal that was done by someone Nationstar hires. Here is the kicker, I bought the house at the peak time of the market in 2005 so of course the house will not appraise for that amount I bought it for and due to this lack of information, I would have kept my money and completed the appraisal first.

Nationstar has been my mortgage provider for the last 10 years. My interactions with their representatives were great and the guidance they have given me was good. They had a lot of communication and were easy to deal with. They gave me different loans that were available to me and let me choose the best one. The representative laid out all the different terms, fees, and pay off time. Since refinancing with them, my monthly payments are lower. It was a great experience that took only 3 weeks from start to finish.

Back in 2014, Nationstar approached me about refinancing to lower my payments. I did this in October of 2014. My payments were lowered a couple of hundred dollars. In April of 2015, they raised my payment by $271 per month. Said it was an Escrow calculation. This was on a fixed loan. As I battled with Nationstar over this increase, I refused to pay an additional $271 per month without a valid reason. They said my taxes went up, but the county stated taxes only increased a few hundred dollars for the year. While in dispute, Nationstar kept dinging my credit. They refused to fix my credit even though I made a payment each month. To this day, they refused to fix my credit forcing me to hire an attorney. They have cost me literally thousands of dollars due to my lower credit score.

I pay my mortgage by draft. I wanted to delay the payment. I called in. Talked to an agent who gave me a confirmation #. Unfortunately, she didn't tell me that I needed 2 confirmation #s, one for the cancellation and one for the new date. They drew both drafts!!!

Nationstar Mortgage took over my mortgage from HSBC Bank. I then inquired about being able to refinance because my interest rate was high and the Feds were increasing interest rates. I dealt with an advisor at first who ran credit information and looked at the rates. I was given the options of paying points, no points, as well as what my closing fees and out-of-pocket expenses would be. Once we had decided which one I was going to go with, he then transferred me to another department who then facilitated the loan. They were extremely courteous, knowledgeable and understanding. They were also professional and were beyond timely. They told me that it could take anywhere from four to six weeks, but I got a phone call within three days and we closed the following week. So it was a very easy and great process.

CountryWide went out of business and Nationstar took our loan. The guidance they gave us was during refinancing really good and now our payment is a lot cheaper.

Since refinancing my loan with Nationstar, the interest rates and the payment are lower. I didn't have any problem with them, so I stayed with them. Overall, it has been a really comfortable and easy experience.

My variable rate mortgage was purchased by Nationstar nearly a year ago. Since then I have received no less than three offers every week to refinance into a fixed mortgage. With 20 years of banking experience I understand how beneficial this would be to them (and how terrible it would be for me), but even after asking to be left alone the barrage continues. They continue to try to sell me on something that would do nothing but cost me money and make them money, all the while telling me it is in my best interest. Sorry, not interested in increasing my rate more than 1% so you can make more money. Please just stop already!

Nationstar took over my mortgage from A Plus B & C. They contacted me for a refinancing and the representative I spoke with was very good. They made it very easy and now, I have more monthly payments.

Nationstar bought my mortgage and they gave me a lower interest rate in refinancing with them.

Our old mortgage was a variable and I wanted a fixed rate. I did a refinance loan through Nationstar and the experience was very good. I got a HEPA as a refinancing mortgage and I was very happy with it. The professionals I worked with did a good job and everybody was friendly and efficient. They're congenial and easy to work with.

Our mortgage was sold to Nationstar from another lender two years ago. We refinanced and got a lower rate with them. We started our refinance process with another mortgage lender a year ago, but we quit midway because it was overwhelming. However, with Nationstar, they used the company called Greenlight and it has been super easy and there was no overwhelming feeling. There were maybe four times when we went to do the paperwork then a closer came and we were finished.

My mortgage was transferred to Nationstar and everybody I talked to there was professional and did a good job. I was provided good guidance. Being with Nationstar, I don't have to worry about the rate going sky-high. From an adjustable-rate mortgage, I went to a fixed one. The only negative was some of the things the underwriter asked were impossible to do but it all worked out. It's been a positive experience.

This has honestly been the most horrible experience for me. We got behind in our payments because of death and job loss over the last year. However, when we applied for our home modification last year they increased our payments by $1,100. We asked why our payments went up. The response was "it was how we filed the paperwork". I don't understand; didn't Nationstar Mortgage give us the application? Yes. So how did we mess it up? They refused to talk to me when I call and have some of the most irritating people that answer the phones. Fast forward we are now facing foreclosure. I called and asked for a reinstatement about and they couldn't tell me. Then I asked for a proper home modification application and they refuse to give me the papers.

Nationstar purchased our mortgage. It was with somebody else and it ended up with them. We were on an adjustable and we wanted to go to a fixed, so, we refinanced with Nationstar, and they did a great job. They chopped our payment a couple of hundred a month so it was nice. They were great to work with, and overall, it was a great experience and we would use them again.

My mortgage was unfortunately sold to Nationstar. Initially, I was told that I needed to go to their website to setup autopay, because that information was not sent over to them. I was surprised to find out Nationstar then took out a double mortgage payment for my first payment - Surprise!! It took them days to return this money to my account.

I wanted to get a lower interest rate and Nationstar contacted me. I've owned a number of houses for 25 years, so I had a lot of experience refinancing. I compared their closing cost and interest rates with other mortgages I've had and it looked good. I didn't have to check with anybody else. The process has been really easy because they have the e-docs. It’s the only mortgage I’ve ever had where I didn't have to go to a banker's office. The paperwork was just signed over on the emails. And then just at the very end, they had a notary public come over to my home. It was a minimal interaction but very streamlined. And it only took 3 weeks from the time they contacted me until the closing. Sometimes, that could be 3 months. Everything went really well and what I got was what I wanted from the start - a 15-year fixed rate. There's been a drop in my monthly payment and it was a very good experience.

I was looking at mortgage companies to get lower interest rate. They knew I was military and my old mortgage got sold to Nationstar. Nationstar's mortgage professionals were fantastic and the people I was talking to helped me out a ton. They were friendly, knowledgeable, courteous and efficient. They gave me great guidance and the guy I spoke to took me step-by-step through it and helped me the whole way. They're great and I appreciate everything they did to help me. After refinancing, I got the cheaper interest rate which was what I was going for.

I was availing of Nationstar's services and decided to refinance with them. Their reps were fine and they provided me the guidance I was anticipating which was satisfactory. I also have a lower interest rate and it's been a good experience.

We have a lot of properties and by far, Nationstar was the best we’ve ever dealt with. The refinance we did with them was perfect. My mortgage payment is the same, but I knocked off a few years off my loan which is wonderful. It's the absolute best experience we’ve ever had. The process is so easy, so complete, and so clear to understand. They have been amazing.

I already had a mortgage with Nationstar so I decided to talk to them about continuing with them. Their people were very professional and honest and our interactions were quick and easy. They gave me excellent guidance and now I have lower interest and paying on a shorter term. I've been dealing with a couple of other very dishonest mortgage companies and I was surprised with Nationstar. They did an excellent job, were very forthright, and treated me with a lot of respect. It seems they value their customer and wanted to retain them or their business. They just did exactly the way I wanted my loan to be and I got everything that I asked for. So, it's been very efficient.

Application was the easiest and quickest of all mortgages I ever applied for. Everything done in less than an hour. I have had no problems and everything was explained and followed through on as explained. Also, a very low APR%.

Our mortgage was with Citibank and Nationstar took over but before Citibank, they were our carrier so, it's our third time around with Nationstar. The whole refinancing process from start to finish was remarkably easy and simple. Their reps were excellent and we communicated mostly by email. We have a pretty favorable rate and the closing costs were minimal because they didn't need an appraisal. We also did most of the document signing via DocuSign, email and that was pretty slick. However, yesterday, they sold us to Freddie Mac.

Nationstar Mortgage will not give me a modification unless I stop making payments for 2 months, so they can say I have a hardship (this came from 3 different customer service reps). As a single retired senior with disability and no children, living alone in a small condo for 23 years, with a now high association fee of $154 whose only income from Social Security is $932, I already have a hardship! Why ruin my credit and lower my FICO score, giving them 2 months of penalties and interest?

I knew my interest rate was gonna go up and I knew I had equity on the home. So, I thought it was a good opportunity to refinance. I checked around and I believe the rate I got with Nationstar was pretty competitive. I also wanted to have the interest rate fixed and have a lower payment. When I originally bought the house, my mortgage was with another company then the loan got sold to Nationstar. The process was pretty simple. We discussed things over the phone and I didn't have to send in too much documentation, which was nice. I was also able to do a lot of the signatures for everything I needed via E-Signature, which was good. I've done refis before on properties and sometimes it takes up to six weeks but this was only a matter of a few weeks. It was done much more quickly and it wasn't a big hassle. Also, the person I dealt with was very good. She was fast, efficient and she answered my questions.

My brother owned property in Florida and it was financed by another lender. My brother passed away in late 2015 and at the same time Nationstar purchased the loan from the prior lender. Immediately the problems began. Misapplied payments, refusal to recognize the order of the court as to the property securing the loan being now in the name of the estate, and the establishment of an escrow account (which was not authorized under the loan as acquired).

I received a document from NationStar stating Kathy and Myself were behind on mortgage ** and to take the letter to my Attorney. I was unaware we were behind on the mortgage, turns out NationStar has been charging huge amounts of interest since and JACKED up the payment in July 2016. Kathy did not receive notification until the Fall of 2016. I did not get it until February 26, 2017! She contacted the ins. co because NationStar stated the insurance had lapsed.

This mortgage was sold by HSBC to this company which ID's themselves as a bill collection agency. They are supposed to be a mortgage servicer. The communication skills of their telephone staff are poor, with heavy accents. The customer service needs help. All comments are from script. I continuously pay within the allotted time before late charges, yet I am always getting phone calls about my payment.

Everything with Nationstar was professional and their reps back each other up. If my rep wasn’t there, somebody else would respond to my emails. I'm one of the people who read my documents and when it talked about closing cost, I would email them and if I needed more explanation, the rep would call me. We were looking at putting a whole bunch down and almost paying the mortgage off. And when that made our rate go up higher, the rep explained that and he was very thorough. Nationstar had superior service and everything they said has come true and we're paying the mortgage off faster. They had someone come out to my house to close and my husband was very upset that that was happening. But the experience was great even when we were taking a negative attitude towards it.

Thank you for resolving this problem. I can't thank you enough Nationstar Customer Relations Team.

My fault, never bounced a mortgage payment, called to find out if they'd redeposit it, it missed my direct deposit by one day. It took almost 50 minutes for them to tell me that they don't redeposit the check, but I can make a payment directly w/ them. So I did that; the money never got pulled, called again a week later they said, the account number wasn't valid (I am an accountant and had them repeat back the account info the first time). The 2nd call was a bit easier but I feel that I had dealt with total incompetence. They have my email address and home phone #, they should've contacted me immediately if they had messed up writing down the account # info! I would NEVER recommend this mortgage company to anyone. Have called them in the past to get a question answered when my mortgage unfortunately got sold to them and that call was about an hour. OMG! They are polite but totally incompetent, like they read from a script or something!!!

Nationstar seemed a lot friendly than other lenders. The interest rates they offered led me to inquire about refinancing my old mortgage. I received fairly good guidance when discussing my refinancing option with them. Going into it, there were some things that I was skeptical about. It wasn't explained well enough as I would like it to have been.

Nationstar Mortgage began contacting me months after they acquired my mortgage. I talked with them on the phone back in the fall but told them I wasn't ready to make a decision. But shortly after Kelly, who ended up being the agent that I worked with, happened to contact me one afternoon. I spoke with her and explained that I wasn't interested in any kind of non-fixed loan and she worked well with me. She was very familiar with several options that I asked her about interest rates, terms and different ways to refinance. She answered all my questions satisfactorily.

I refinanced my loan with Nationstar (my mortgage was already with them) and I had a balance of over $2,200 built up in my escrow account. To my surprise, they used my escrow funds and applied it to my closing costs! My closing documents clearly state that I would be refunded this amount. I paid these funds over the course of 10 months thinking they would be used on my insurance and property taxes. My closing costs would have added $6 or $7 to my monthly payment but now I have to come up with $1,100 to fund my escrow shortage. I'm not sure if this is even legal. Who in their right mind would apply escrow funds to closing costs? You pay escrow over 12 months and closing costs are paid over 30 years. I have called and spoken with 6 different people and I get a different answer from each one. Please beware!! I even referred 2 people to this company because the process was so quick. I really wish someone would help.

Nationstar was my mortgage company. They bought my Bank of America loan. Their rep Robert was very professional, transparent, informative and patient. It was my first time ever refinancing because this is my first home that I bought, so he made sure he walked me through the whole process. For the most part, it was good. However, the rep that I dealt after he did his portion was not a people person. She’s very rigid and if I'm trying to ask her a question to try to understand, she wasn’t very detailed. She really couldn’t come across and get me warm and fuzzy at all. So I would never want to deal with her again.

People who left great feedback for this lying, thieving company, you're in for a rude awakening! Their loan writer falsified our application and they stole my mother's home of 58 yrs and she was 89 yrs old! They foreclosed even when our payments were current! After 6 months I discovered the falsification and called them about it and the guy said, "Oh no, you just opened up a serious can of worms"! Next thing they sent a statement and they raised our payment to $4000.00 a month. Then a week later foreclosure papers!!! The house appraised for $590,000 and these greedy, rotten bastards only sold the house for $321,000! They deserved that! Beware, they will get you!

I wanted to refinance for a cheaper rate. I chose Nationstar Mortgage and they have lowered my mortgage. It was a matter of going online and doing the paperwork. They were so efficient and the reps were very quick about it. Also, they were friendly and very explicit about what to do, so they were very clear. The lady that came over was great for doing the title work and closing. I was very surprised and had no idea I could get it done in two weeks. It was a wonderful experience.

My mortgage was sold to Nationstar. To be clear, there have been no problems with them accepting my payments and posting them. However, they try to get you to refinance constantly via email, phone, USPS, UPS, etc. They go as far as sending overnight type envelopes via UPS. I've tried to unsubscribe from their emails, but they keep coming. There is no way to contact them except US mail or phone. I called once and asked about rates. The rates are MUCH higher than what I have today. Certainly they know what rate I have now as they hold my mortgage. So, they are wasting their time and money and aggravating me for no reason.

I asked Nationstar to refinance my adjustable rate mortgage and it was very easy and timely. They were knowledgeable and helpful in the whole process. Everything went well and I'm now at a fixed rate before interest rates go up.

All the interactions I’ve had with everyone from first phone call to the last was very professional and helpful. My mortgage payment did go down, but the interest rate wasn’t as low as I had hoped for but overall, I’m very satisfied with the customer service that I received.

We just did a refi with Nationstar and it was concise and professional. I didn’t have any complaints about it. Getting the paperwork was incredibly efficient. It was one of the easiest dealings I've had with a mortgage company ever. We're saving quite a bit of money. We were able to reduce our monthly percentage rate so that’s leaving us a lot of money. They've been friendly and efficient, and we've been very happy so far.

I went through a long process of refinancing my mortgage. Although there were some stressful moments, my agents went above and beyond on my behalf to get my refinancing complete. For example, there was a huge error made by the mobile notary. My agents worked quickly to rectify this mistake.

The interest on my loan was on an adjustable and I wanted to get that set before the rates started climbing up. I have a couple of loans with Nationstar. I worked with them in the past and they had the information on me already, which made refinancing easier. The guy that I worked and his assistant were perfect and our interactions were great. They gave me a lot of different refinancing options and told me which one they thought might be the best. The biggest problem, however, was the hassle of getting their loan package together being that I am self-employed. It makes it hard to get a loan. But we worked it out. They were nice and I liked them. They checked in with me all the time too. Nationstar has good customer service and they were able to lower my payment.

Lost auto-payments 5 times. Forced to stop making payments to take advantage of HARP... still too high... went from 9.9 to 4.75. Customer service is horrendous!!! Even when they knew I was on Active Duty... wouldn't do a thing to get a VA loan. Horrible!!! If this was the last mortgage company on earth I wouldn't buy a house!!! I'd rent.

I recently re-financed with Nationstar. I received friendly courteous service. My account Rep Adam ** was knowledgeable and professional. When my account progressed to closing I worked with another great rep Jack **. Both teams took very good care of me answering all of my questions promptly.

Had a house fired. In January 24. 2017. Liberty Mutual insurance company issued a check in my and my husband name plus Nationstar Mortgage. They took out what was owe then they owe me 89000$. Call and ask when my check is going to be issued. After talking to 4 different people. They said maybe be issued in 30 days. Really didn't know they didn't care if my house got burned down. Told them it's not their money it's my money to rebuild another house. I have 2 children. Have no house to live in. They could care less if money is issued in 30 days. I will be contact an lawyer and sue horrible company. Will never tell anyone to get them.

When we built our new home, our original mortgage company sold our loan to Nationstar Mortgage. During that year, we had issues with them paying the escrow and insurance, which is part of their service and supposedly included in payment. We refinanced with them, & 2 months ago our payments increased by almost $400/month w/out any warning or contact by Nationstar; since we were on auto debit they just pulled our money from our account w/out letting us know of any issues or increase. In fact, we had just received 2 emails (1 escrow, 1 insurance) that stated they'd paid both and there were "no issues". I've called several times; first call, employee refused to allow me to speak to a manager and refused to give his name.

I've been with Nationstar for about 10 years and I refinanced with them to lower interest rate. Everything in the process was really simple. Everything's been fine and the same except for the lower interest rate.

I had a mortgage from work done on my house. It was $200.76 per month. It changed hands, the amount never changed until Nationstar. Now it is $357 per month. They are evil, they are liars, they are cheaters. I am 87 years old. I will tell everyone I know and don't know to run from these people quickly. They are evil.

The rates appeared to be going up so we refinanced our mortgage. We chose to do it with Nationstar because we figured that it would be easier since they already had our mortgage. We talked back and forth with them and went through with the refinance. The guy just told us how it would go. But we now wish that we had looked around because we've paid a higher closing cost than we should have. We got a mail a week ago, saying they sold our mortgage to Fannie Mae. It said nothing would change and we still paid Nationstar. But we don't really understand what getting purchased by Fannie Mae meant. The payments are lower, but it's because we paid off a large chunk of it.

I felt like we were paying too much and everybody was talking about the rate they got after refinancing. The rates were down and it just seemed to make sense. I had already been considering it and then all of a sudden, someone from Nationstar called me up and said that they can get me a better rate so we did it. We worked with a few people. The guy who initiated everything took our information, got me a quote and did everything. We had the chance to sit down and discuss it and he outlined all of our options. Then, another lady called to tell us they're gonna finalize everything and we went through all that. That whole portion of it was awesome. They were very knowledgeable and I liked talking to them about all the options that we had.

I had my mortgage transferred to this "company" 3 Months back and made a significant payment to pay off some late fees and catch everything up. They totally screwed up the allocation of my funds and made two mortgage payments putting me 7 weeks ahead instead of paying off the fees. Then after wrestling to get that straight, they refuse to generate me a new Mortgage Statement to show the adjustments. In the information age, this kind of service is inconceivable.

Nationstar bought out my other mortgage. The guidance I received was very good. It was better than the last time I attempted to refinance. I also get to skip a month in payment.

We inquired about refinancing our old mortgage because the rates were low. Nationstar's professionals were great during our refinancing. They cut our mortgage payments by almost $200 a month. Blake was really good and I would recommend him to anybody. He was very prompt in returning phone calls and making sure that all of our questions were answered.

Unfortunately my loan was sold to this loan servicing company passing itself off as a mortgage company. I had a reputable mortgage company that unfortunately fell prey to government intervention over the past 8 years and never chose this company. When Nationstar took over my loan, there were late fees due to their lack of collecting all payments from the prior company that they issued on my credit along with threatening letters. Finally things were straightened out and I should have gone with my gut to refinance with a real mortgage company before my house was flooded this past August. My flood insurance is paid by me, not escrowed. Since I have a "mortgage" with this loan servicing company, my check was made out from the flood insurance to me, my husband and Nationstar.

My mortgage has been with Nationstar for over five years. They’ve been contacting me, almost hounding me, to do a refinance, which was fine and I did it. That saved me money. The guy I worked with was great. They know I’m in a condo and they set up a plan for me. But halfway through the process, they came to me and said, “Oh, well, we just realized this was a condo. You’re gonna have to come forward with money.” And I said, “No, my mortgage has been with you. You know it’s a condo. Don’t ask me this.” They fixed it and I'm a happy customer.

This company is big time liar. 1st since I had bankruptcy they moved my account to diff. department even though it was discharged 6 yrs ago & always say "we tried to contact you." LIARS, never did. I can proof all of it & if they did why there is no voicemail if it's important to you & every time I set up account to pay it gets deleted all time because of bankruptcy issue. Lots of ** they come up with. If you have the decency then call & I will give you dates that this company is nothing but **.

I just wanted to thank Christopher ** and Toy ** for their friendly and professional manner with me in all our communications about securing a new loan for me with NationStar. I felt they really cared about me, and were always available and knowledgeable. Thank you both!

Best service, smooth transition, friendly staff, great customer service. I am very happy to have gone with this company. I recommend Nationstar Mortgage and their financing affiliate to anyone. Very fast and friendly that is wanting to buy a home or refinance.

Obtaining the mortgage was a breeze, doing anything beyond making your monthly payment, has not been. The following is a basic customer service nightmare: Call, get put on hold (20 minutes), get thru to the right department, get told you'll receive the form necessary to complete your request, wait a week and get nothing, call again and get put on hold (20 minutes), get hung up on, call back, wait on hold again (10 minutes), get in touch with the necessary department, request the form you've previously asked for, demand to stay on hold until it's in your inbox (7 minutes).

Tried paying my entire loan off 3 times. They reversed the transfer payment 3 times and charged me late fees even though I had proof that it was they that reversed the transfer. In addition they cost me an extra $30.00 in wiring fees which they did not refund. You will wait on hold for upwards of 30-45 minutes only to be hung up on BEFORE you talk to a representative. When you do manage to get a representative they will transfer you around for another 30-45 minutes. They have managed to squeeze an extra 3 months of interest and fees out of me all the while threatening to ruin my 850 credit score if I don't pay, which I have 3 freaking times!!! DO NOT DO BUSINESS WITH NATIONSTAR!!! #nationstar #nationstarmortgage #nationstarmortgagereviews

I have been very happy with them. Nationstar originally became my lender by default... my existing mortgage loan was sold to them. I wanted to take advantage of lower interest rates, and since they were my loan company, I requested a quote through Nationstar. The refinance was quick, easy, smooth and their rates and costs were competitive. They continually stayed in touch with me throughout the entire process. The transition from my old loan to my new loan was seamless. I have absolutely no complaints and have NEVER had any negative experiences with anyone on their team.

Recently refinanced with our awesome mortgage company for a lower payment. The staff was amazing and very attentive to listening to what we wanted to accomplish and why. Everything was simple and they followed through with the most professional interaction for your success. The originator was on top of everything and assisted answering all questions and giving complete instructions on our part of providing documents for their use. I had never done a eloan and I learned a lot during the process as well as establishing new friends that weren't just selling their product to get a new loan. They truly wanted to help us accomplish what we set out to accomplish. It helped a lot to have people that spoke English and I got a real person everything I called. I would recommend Nationstar to anyone that wants a real person, professional and knowledge of real caring of their clients.

My mortgage is with Nationstar. I have been receiving in the mail information about refinancing so I called and spoke with a certified representative by the name of Robert. I asked him if he could give me a quote on a 10 and 15 yr interest rate. He said no, not without pulling my credit report. My interest right now is 3.3%, I just wanted to know what rates are. I am a customer and he was very rude and offered me no help at all and I am a customer, a good paying customer! If Robert would treat me this rude and I am a customer how would he speak to someone else. Very disappointed.

Our bank loan was sold to Nationstar Mortgage. I called them by chance to see if they would do a refi, and they did while the other ones I had called said they couldn’t do that. Everything went very well during the refinancing. Everyone was very professional and nobody dropped the ball. The guy was very knowledgeable. He knew what the interest rates were, etc. I'm hard to please but I was very pleased with the process. We saved enough money to make the payment on a bath that we had just gotten done. I’d certainly recommend Nationstar to people.

I was already with Nationstar Mortgage and the bank e-mailed me something about wanting to refinance. I had tried to go through some other companies and it seemed like the process was taking a lot longer than I would have thought. Nationstar already had all my info and so it was a whole lot easier. The rep I talked to was very helpful and there wasn’t a whole lot of questions that were left unanswered. They did a very good job explaining things and my options were laid down so I chose the one that was best for me. Everybody worked professionally so the process went very smooth. What I wanted to do was reduce my monthly payments and I achieved my purpose of refinancing. Overall, the whole thing was a good experience and I had no problems.

The interest rate was down and I was paying way more than I should be paying so I refinanced my mortgage with Nationstar. I didn't realize that it could be such a good experience. Nationstar just took over and everything went so smooth. Whatever I needed then, they walked me through it. Since refinancing I've had a lower payment, which is what I was expecting to get. I fought it for a long time because I knew I only had 17 years left to pay off, and I didn't want to go back to a 30-year loan. Then I said that at this point in time I'm probably not gonna see the end of the mortgage anyway so I decided to go ahead. I can roll over to the 30-year and save myself $300 a month, and that made a big difference. I'm just very happy with the service and the rate that I got. I can't praise them enough for the way they dealt with me because you go online.

Nationstar took over our mortgage several years ago and they offered some refinance terms that looked good. I dealt with Greenlight that is a part of Nationstar. However, there was some miscommunication between one person and another on when payments are due. The initial person that I dealt with told me some wrong information and then the loan officer got involved and corrected it. We were given two options and we chose the 20-year which is a good thing. Our monthly payment went up about a million dollars so we’re gonna pay off our mortgage faster.

This has to be the most crackpot "debt collection" company I have ever dealt with. I am in default. I call to bring everything current so I don't lose my home. -- Nobody can tell me the actual amount I owe!!!! How the heck does a DEBT COLLECTOR not know what is owed????? I say "Fine... Tell me what you do know and I will add a substantial amount to that number so that I can ensure I do not go in foreclosure." They give me an amount, I add a ton to it and say "ok - here is my card number." They respond -- "oh no, we can't take your payment over the phone - you have to send a certified check." -- "FINE. Where do I send that to?" "Oh - we can't give you that address until we tell you what you owe." "OK - what do I owe???" "Oh we don't know that number. Call us back and go through this same BS in 3 days." REALLY???

I had very pleasant experience, everything was done on time and very professionally. Everybody was very helpful and knowledgeable. They replied to my emails almost immediately. I got my mortgage in less than three weeks. I would recommend Nationstar mortgage to anyone.

I have two mortgages with Nationstar and I felt I was paying too much. So I refinanced one of them, the one with the HARP. Refinancing was very easy and I was able to reduce my payment by about $200. Their rep was knowledgeable and very helpful. Any time I called up with a question, he answered my calls and was ready to give me the right answer. Everything was good.

Nationstar was my mortgage co. I had no problems with them since they got my mortgage from BOA years ago. In 10 years I had already cut my 30 yr. mortgage down halfway. I had refinanced through them in 2015 and in a blink of an eye, it was complete. Great experience. In July 2015 I needed a pre-approval as we were moving to another state. No problem, they gave me one. As soon as my home sold and I was purchasing a new home, I called Nationstar to start processing a new mortgage. This is in late Oct. 2016. We ended up paying cash for our new home but I still wanted a small mortgage through Nationstar.

We had our mortgage with Nationstar and we refinanced for lower payments and lower interest rates. Most of their reps were super nice and very helpful. They were available any time I had a question whether it was by phone or e-mail. They were good and made the experience very easy. We now have lower payments.

Excellent customer service in our re-finance of mortgage. Very glad for the help of Daniel ** and Angi ** in this complicated process. Only two weeks from beginning to end of the process. What a difference from our previous experience with re-financing!

I wanted to lower my payments and I knew that the rates were lower than when I had first purchased my property. I refinanced with Nationstar and their reps were great and really helpful. They were very informative and very clear on explaining things to me that I didn’t understand. It was an overall really great experience. I told them exactly what I was looking for and they were able to tell me what was available and what we can do. We had lots of communication. They were very pleasant to deal with and also very professional. I had the assurance that I was not going to go with a different mortgage company, that they were gonna keep my mortgage in-house and not sell it, which is great because I really like the Nationstar Mortgage company. I’ve had dealings with the big banks before, Wells Fargo and Bank of America, and I would be dreading if my mortgage would have been sold to Bank of America.

I had a 7.5% interest rate when Nationstar took over my old mortgage. I refinanced and did it all on the phone rather quickly. I talked to a couple of different people and it went really smooth. I went from a 7.5% mortgage to a 3.87%, and that’s a lot less expensive going from a 30 years to 15 years.