Mr. Cooper Reviews

Our loan was bought by Mr. Cooper - Mr. Cooper for a mortgage company name??? I guess the name is a much of a joke as they are. We have never missed a payment and with our prior company, we used the deferred payment option one time. Have some expenses that we weren't expecting and thought this would be a good time to defer our payment one month. 1st - took 42 min to get to a live person - kept getting the auto message that they could take the payment over the phone. Then got to a CS rep that said she couldn't help me and I needed to talk to the deferred department. Then got disconnect, called back - another 30+ min on hold and was told that all of the systems crashed. It would be 20-30 min on hold for someone to get with me. Asked if I could get a callback from a Escalation Supervisor at 2 pm CDT and was told yes.

Kristen ** made my refinancing very simple to do. I appreciate her thoroughness and timeliness and sense of humor! Just a great experience overall. The refi will allow me to Mae repairs to my house. It was a quick process with no hiccups. She stayed in touch with me throughout the process and was very professional.

My experience with Mr. Cooper is the best. The people are very knowledgeable and helps out where needed. Also answered questions and called every day to tell me what was going on and what I needed to send and gave me the information I needed to know.

My mortgage was transferred to Mr. Cooper and since refinancing, I've had low monthly payments. The reps were professional and it was good dealing with them. I had no problems with them and I will recommend Mr. Cooper.

The process of obtaining a mortgage for my first investment property was nervewracking. The reps who do this work must put up with a lot of upset customers. The main issue seemed to be the demands of documents from underwriting. They were very tough. There should be some clear cut guidelines as to what you do or do not expect from customers during the process - like don’t move cash or open up - or use - credit lines. Fortunately, my credit is superb - and it was not an issue - after staging my business finances.

The customer service is fantastic! They helped us achieve our goal of refinancing and walked us through the process step by step, explaining everything that we were doing. Timeframe was good and everything went so smooth. We would recommend them highly!

Mr. Cooper contacted me about getting a lower interest rate and refinancing. So, since I had a mortgage with them when they used to be Nationstar, I stuck with them. Everybody was great and one rep was a big help because there was stuff I needed to do on the computer that I had trouble with and she kept on talking me through it. Their people also explained everything about the financing options. Since I refinanced my loan, my payment is lower. All in all, everything about my experience with Mr. Cooper has been positive.

My husband and myself had a very good, fast and wonderful counselor to guide us through the whole debt consolidation for the refinance of our loan. Thank you. We had Cassie ** and she was right on top of everything for the duration of the process. We enjoyed working with the people on the Mr Cooper network.

Was very pleased with my dealings with Mr. Cooper and their services. The agents I dealt with were very thorough, very professional, very helpful and very courteous. The service they delivered was pleasingly prompt and smooth. I would recommend them to anyone interested in a home mortgage, refinancing, home loans or any other matter relating to home services.

Everything's fine with Mr. Cooper. I started out with Countrywide and with Nationstar, and then Mr. Cooper took over. I decided to refinance to lower my rate for my mortgage savings. More of this stuff can be very complicated and Mr. Cooper explained stuff to me a little more. I felt a lot better with them and they have time to talk. Some places were rushing through things. At Mr. Cooper, everything has been clearly explained. I understand every little thing. Their people were so friendly and like somebody that I actually know. They'd make me feel comfortable They keep me updated on everything that's going on. They told me that if I had any questions, I would call them.

Over the years, we have been happy with Mr. Cooper. I like the website as well as how you can make payments on the app. And so, I used them to refinance my mortgage. The first person I talked to walked me through the process, as to how much we could pay off to consolidate. He was very helpful and he was really easy to work with and contact. I felt like he took a personal interest and was looking out for my welfare. Working with Mr. Cooper gave us lower payment every month and we were able to pay off some loans which made it easier for us financially every month.

The people at Mr. Cooper made the whole process as painless as it could be and were always very prompt and attentive. I think they should have been more upfront about the costs associated with a refinance loan. The whole process took less time than I thought it would.

The man who helped us from the very start was very pleasant, unfortunately that was only at the start. Once we were in the final stages he became arrogant and actually got into a childish argument with our realtor via emails. He was confusing and very belittling in his wording with us. If we hadn't already been so close to our closing date, we would have withdrawn and went somewhere else.

When I first bought my home, it was with City Bank then they transferred my loan to Nationstar. I have a youngin in college so I decided to refinance. I didn’t feel like getting into a long, drawn-out thing, so I just refinanced it with Mr. Cooper. Their staff were all awesome. In fact, we’ve been best friends. They all just kept calling, keeping me posted on how my paperwork was going. If I hadn’t responded, they’ll give me a call, shoot me an email, saying to look at this or to give them a call ‘cause I was so busy. They kept me on top of my stuff. There were two ladies who helped me out. I was scared to refinance, but by the time they finished talking to me and letting me know the ins and outs of everything, I was good with it. Mr. Cooper did well.

Mr. Cooper has been my mortgage holder for 20 years and I've been satisfied. I received some mailings from them and there were some improvements that I wanted to do to the house so I looked into refinancing my mortgage. I got a lower interest rate and the reps made our interaction very easy for me. They gave me all the information that I needed.

We've been satisfied with the service that we've been getting from Mr. Cooper, and when we decided on refinancing our mortgage since we knew that the interest rates would be going up and we wanted a cash-out interest rate, we did it with them. Their mortgage people were excellent and their timing was perfect. The whole process was lengthy but they were able to guide us through it and it was very well detailed. They were well-versed in their job and we had no problems communicating with them.

Updated on 11/13/2018: I am currently a completely dissatisfied Mr. Cooper company for slightly over a year. They have messed up paying my taxes now for the 4th quarter in a row as well as my property insurance. I am trying to find another mortgage company but with the interest rates going up, it will cost me too much to leave them.

At first, my experience with Mr. Cooper was fine. Then our account was switched to an individual who could neither write nor speak English, lost multiple documents, chastised me for not following nonexistent directions, and told our title company they needed unnecessary documentation that delayed my close and cost me a considerable amount of money. After we closed, I was told that my mortgage would not be sold by Mr. Cooper. Three weeks later, I received a letter telling me my mortgage had been sold. I strongly recommend prospective customers shop elsewhere.

I had a mortgage with Mr. Cooper, so I thought it best to stay with them for my new house. The process for asking for data was horrific. We sent materials in multiple times and were asked for nonsense documentation at the last minute. They did not read our statements properly and almost held up the closing for $325 on charge cards, which had already been paid down months earlier! They were very good at complimenting themselves.

From the start, everyone was efficient, clear and prompt. The re-fi went quickly and smoothly and according to all that was stated. We are happy to have this done and with a stable company with a good reputation. Thank you, Mr. Cooper!

I had a mortgage with Mr. Cooper for a long time, and I still have a mortgage with them. I got several houses back in 2000 and around 2004, 2002. So I had high interest rates and I needed to refinance and lower those so I could pay the other mortgages off and get lower interest rates. I was looking at refinancing with another company but I was getting a runaround. I have paid off one loan that I have with Mr. Cooper and their rep said he could do the refinance for me with no money down and they would just put everything back into the loan.

We had a good time with the lady that we worked with at Mr. Cooper and she was very helpful in solving our issues. Some things about the application process were a little confusing to us but they put it in better terms for us to understand. They came down to our level of not having the knowledge and they were able to explain it better that way. I enjoyed that out of them. They gave us more input than what we thought we were doing then, they suggested that we do something else that would make us better. We were able to have a lower rate since refinancing our loan and people should give Mr.Cooper a try.

We've been with Mr. Cooper for 12 years and we decided to refinance our mortgage with them. Chris was our rep and he was great and very responsive. He emailed and he almost always answered his phone. He explained everything very well and the online tracker was helpful, too. The only thing was the mortgage was not updated in my husband's credit. There was a three months lag time. That was frustrating, and it took us five months to refinance because of that lag time. It didn't make too much sense to me why I had to wait when they are my mortgage company. Still by working with Mr. Cooper, I was able to get a lower rate and pay off my husband's student loan and our credit card debt. I was also able to get another loan.

Mr. Cooper took over Nationstar and so far, my experience with them has been great. I received a call from one of their customer service people and told me about what refinancing my mortgage would do for me, how it would help me in the long run. I decided to refinance with Mr. Cooper because of my past experience with them. Everything has been good and is going good. Their reps were great. They were personable, very approachable. When you have a problem, they really try to help. Everything was timely too.

We were looking for an in-house refinance and it was convenient for us to come out with the company that we were already with. Then Mr. Cooper bought our previous mortgage company and they had all our stuff so it was convenient. Those guys were outstanding. They gave us all the information we needed. Rodney worked with us and he did really good. However, I was disappointed with the storm. I thought Mr. Cooper would help us out a little bit more, but it wasn’t a lot of help. But for the most part, everything else has been really good - with the refinance and how they worked with us.

Mr. Cooper is servicing our previous loan then I refinanced since we needed to do some repairs on the house. The customer service and guidance were good. It was smooth during the refinance and the interest went down. I'm just wondering if they are still gonna offer like the one that we had on the previous one, where we had a policy through TotalProtect that was billed through the mortgage payment.

When I wanted to save money, I shopped around with a few others and Mr. Cooper was able to offer pretty much the same or better than was available. Also, I liked the convenience of being with the same servicing since I haven’t ran to any issues with their online. They were always easy to work with, very friendly and professional. Everything went smooth and it was everything I needed.

Refinancing our old mortgage with Mr. Cooper was done in a timely fashion. We had a good relationship with their mortgage professionals. They checked out everything and they explained everything to us. We wanted our insurance in cash and with our market and they explained how we could do that. They also lowered our interest rate. Working with Mr. Cooper could save money on our mortgage. We are satisfied with them.

I was in the process of refinancing (wrong service offered to me.) The loan was frozen with the try-out amount and I was unable to pay it online (I tried numerous times & have screenshots to prove it). Due to this fact my loan got ‘behind’ when I’ve paid it on time diligently for 10 years prior. I was assessed late fees, reported to credit companies, my credit score dropped AND I was assessed an inspection fee, apparently for them checking if the property was vacant without my knowledge or consent.

I wanted to shorten the term and lower my mortgage payments. I did it with the one I was with, City Mortgage, and Mr. Cooper bought our loan out from them. Some of my interactions with Mr. Cooper reps were good and some were bad. The supervisor was okay. When I was able to talk to them, I could get somewhere, and I knew what was being said and what was to be expected. But that one young lady, the processor that called all the time, I don’t think she knew where she was going. Because at the end, she said, “Well, we’re glad to be processing your loan. We’ll just go ahead and get it served.” I said, “Ma’am, we’ve done the closing. What are you talking about processing the loan and getting it started?” And she said, “Oh, yeah, that’s right.” She was a whole lot lost.

I had a variable rate mortgage and was paying my mortgage. The next thing I knew, the rate was getting higher. Then I got a call from Justin and he and I had a chat, and we went ahead and refinanced. The refinancing process took about a month. I got a lower interest rate and solid fewer years to pay it off. I got to cash out and paid my credit card debt down to zero.

I had Nationstar and when Mr. Cooper bought them out, I refinanced with them. I had to refinance it out of my ex-husband’s and my name and just put it in mine. I started out with an excellent lady and she was very caring and understanding. She explained things extremely well and made it very pleasant. However, the next one I dealt with made it ugly. She continued to ask for things from day to day but she did not explain things very well. She did not accept my answers very well either. At one point, they forced me to refinance as an investment property because I travel with my job so I work remotely. But, they did not believe me when I told them that I was living in my house because I only had power, water and my mortgage to show that it was in my name and I live there.

I had Nationstar then it switched to Mr. Cooper. They had sent me an email saying that they were having a rate special. Since they already had my mortgage, I refinanced with them. Everything went really good, smooth and timely. I was impressed with how quick everything was. I thought it’d take longer. I got right back with them and they got right back with me on everything. The guidance that I received from them all went very well and my payment’s gonna be lower now.

We were transferring funds with the goal of saving money and with Mr. Cooper, the process would go quicker and smoother on our existing mortgage. Things went well with the gentleman that we worked with. He did a nice job, kept me informed and did what he needed to do. They gave me options and matching with the other mortgage lender was offering, and kept redoing and making sure that I was gonna get the best package deal that they could offer. The lady that helped out was sometimes a little bit slow in returning emails. There were some issues with the assessment of the home and getting it from the other mortgage company I'd been and it seemed like she was dragging her feet in there. But in the end, I got a better rate on my mortgage.

I wanna get rid of some small bills and just have one bill so I looked into refinancing my old mortgage. The reps at Mr. Cooper were great and did everything responsibly. They knew what they were doing and did what they could. Mr. Cooper was very helpful and saved us from bills.

I've had trouble paying my bill on my laptop since my prior mortgage company transferred my loan to Mr. Cooper in 2017. Their website does not recognize my user name or password. I am annoyed that every time I've spoken to a Mr. Cooper they say "I promise to resolve your problem and call you back". Never once out of the four times did I receive a call back from a Mr. Cooper. I have always had a pleasant over the phone Mr. Cooper customer service experience up until today. Fast forward to today, I spoke with Shaun in Escalation who talked over me, sounded annoyed that he even had to do his job and treated me like I was an idiot who could not go through the motions of trying to reset my password. By the way Shaun was not able to solve my log in issue either.

Thank you for your assistance in completing my Home Mortgage. Duke **, Loan Closing Coordinator, and Kevin **, my mortgage professional! These guys made the process, understandable, smooth and easy. Thank you, Mr Cooper! you have a great team!!!

We dealt with Mr. Cooper for our mortgage but we reached out to another place and it just seemed to take too long. I didn’t know at that time that we would be able to do the same thing through Mr. Cooper but we tried and they were able to help us. They did a great thing. We got kids in college and we were able to consolidate things. Initially, the refinancing was to reduce the mortgage payment, but then when we found out that there were other things that we could take care of besides that and put it under one roof for a short period of time then we said we would do that too.

We've been in this house for quite some time, and we've been paying and paying but we weren't getting anywhere. Then we realized that refinancing would kill a lot of the interests and then we'd get a lower payment. I called a lot of people and I ended up talking to an elderly gentleman from Mr. Cooper. He really understood where I was coming from and he broke it down to me. He talked me through it and made me realize that I couldn’t lose any way we look at it. I'm using my wife's credit rating, which was just as good as mine, and it made it a lot easier for us to go and do it. Dealing with the gentleman and the young lady that took over the process after him went well. And then we the appraisal people came in and gave us a good appraisal for the house. It was well taken care of. We kept it up for a little $18,000-house.

The reps of Mr. Cooper were wonderful. The application process took about 20 minutes. When I asked a question, they worked with me and explained everything very well. They were real nice and they helped make my mortgage payment go down, and I had extra money.

I recently did a refinance with Mr. Cooper and throughout the process I was assisted wonderfully by Gabby ** and Cindy **. They were excellent throughout the entire process. They kept me updated on any missing documents and would always reach out to ensure that the right steps were being taken to get things done in a timely manner. I’ve had many mortgages in the past, but I’ve never had any service that compares to those provided by Gabby and Cindy. Because of Gabby and Cindy, there’s no doubt that Mr. Cooper will be handling all of our mortgage matters in the future. They were simply the best, better than all of the rest I’ve ever dealt with. I thank them dearly for making the process such a wonderful experience.

My overall process went fairly smooth, but during my initial call the representative seemed to profile of NOT show much interest until she looked at my credit report. If I did not have the convenience of my previous mortgage with Mr. Cooper I would not have business with this company.

It was really amazing how easy Dwayne ** and Valarie ** made this whole process. They guided me step by step and seem like they held my hand until the end. Both of them are true professionals, thank you so much for all your help. I would definitely recommend them to anybody I know.

We were initially gonna go local to refinance our mortgage but we ended up doing it with Mr. Cooper because of the ease of doing the whole thing online. Working with their mortgage reps was good. They made the process really simple and easy. We then were able to lower the interest rate. Everything was going really well until we experienced a withdrawal from them from our old loan mortgage which has been closed out. Mr. Cooper said they'd be sending us checks for those withdrawals but we haven’t found a deposit coming from them so far. This issue needs to be cleared up because our first payment for the refinancing here is due in October. If they double dip, we're really gonna be in a bind.

Mr. Cooper had my mortgage and adjusted my payment. It would have been a fixed mortgage. The application process was a little difficult, but we handled it. Their rep helped me real good. They were excellent and very professional. I wish they would have gotten my monthly payment lowered, but it's still alright. I can manage it and I still have money left over.

The representative was courteous and thorough and informative. Our experience we this group was very rewarding and professional. We have never had this type of involvement where the representative continually updated you on what was going on and answered questions without hesitation.

Mr. Cooper is the same company as NationStar Mortgage. There were a lot of problems with NationStar's website for a long time. It showed late payments and other odd things. I called their service department, who told me not to mind the website, because it was all wrong and my payments were up to date. After the NationStar to Mr. Cooper transition, something happened and I got late fees. I couldn't access the website or get anyone on the phone promptly, after my due date and payment amount changes, my automatic payments from my bank were off, and I got more late fees. I called. They were supposed to remove the fees, but every time I log into the new website I still see fees. New ones now I think.

Mr. Cooper had called me a while back about a refinance but the refinance didn’t go through. I had my sister get our house and she led it to go into foreclosure. They sold the house, but they hadn’t cleared off my account yet. And then a couple months later, someone else from Mr. Cooper called me and they refinanced. However, I was uncomfortable with the application process because they told me it would be one price, but it was another price. And then, I sent all the paperwork and they kept on sending this and that. Then they said I didn’t have to send in one thing, and then come to find out, I had to send that one thing in, and it was irritating.

They did not bother to request for payment. I hope someone sues Mr. Cooper loss department.

Im really happy doing business with them. The service is fast, no problems at all and they’re always on top of every detail. I really recommend, this is my second time doing services. I try some banks they are really confusing and a lot of but’s.

Mr. Cooper held my mortgage so was going to refinance with them. They wanted $16,000 in closing costs and wanted me to bring $1800 to the closing. I got a much better deal with another company. As soon as I told them the deal is off, they reported to all credit bureaus that my loan with them was closed. This was before I even closed with the new mortgage company. When I filed a dispute with them, they keep prolonging the time they need to research the issue.

They had taken over our home loan a couple of years ago, and then we decided to do some remodel work on our house and inquired about refinancing. We haven’t had any bad experiences with Mr. Cooper and I thought it would be easier to stay with them than try to move to another company. The process went really easy and I hardly had to do anything. They pretty much took care of everything. I just had to find a few documents to send to them.

We were under Nationstar and Mr. Cooper bought them out. Mr. Cooper called us one day and asked us if we wanted to lower our monthly mortgage payments. I told the guy yes because our interest rate was at 8.5, which was really high that we had to do without buying groceries and medications. The guy told us that he could bring it down to a 3.5 and he could lower our mortgage payment. So we went ahead and did it. The reps we worked with were really friendly and knew what they were doing. They went step-by-step. However, when you call them, they only call you back three days later to ask you what you want. But Mr. Cooper has been really good to us so far. Right now, we can afford our mortgage payment. I still got a big bill and now it’s a lot easier to pay than it was before.

Refinancing with Mr. Cooper was very easy and super fast. Everything was laid out step-by-step so I didn't have to worry about anything and they addressed my concerns right away if I had any. Everything was great and I’m very satisfied. I got lower rates, I'm very happy with the service and we would recommend them.

We were with Nationstar for a long time and then it turned into Mr. Cooper. They kept sending these notices saying that we would qualify and it could save us money. We thought about it and then decided to talk to a representative to find out if that would work well for us. The reps were very helpful, considerate and on time and I received excellent guidance from them. Refinancing with Mr. Cooper has enabled us to have some money in the bank now, and that helps because we had to get some loans paid off.

I’ve been trying to have our issue resolved for a few months now. We did a modification and completed everything. Our loan in their system is still not updated with the new loan. We’ve been paying every month! Not one missed payment. Every time I called I was told it will be handled and not to worry. I then received a letter saying default! I really need someone to update the system so it shows we are in good standing and not behind. As I mentioned we are making our payment every month.

I have a mortgage with Mr. Cooper and because my interest rate is too high, I thought of refinancing. When the company was Nationstar before, they didn’t know what they were doing. But now that it's Mr. Cooper, these people know what they are doing. They explained very well and the guidance was wonderful. Those guys that supported me did very well. I would recommend Mr. Cooper. I got a lower amount I pay every month and a lower interest rate.

My loan was transferred to Mr. Cooper without me knowing. They were the existing mortgage company at the time and I inquired about refinancing. I had very good interactions with their reps and I worked with Adam and Angela. The guidance that I received when discussing my options was excellent. Adam was very persistent in helping me to get the refinance because we started last year and the appraisal didn’t come in where we wanted. He told me to wait until a certain time and he called me when the time came. Then we started again and everything was smooth from there. I got a lower interest rate that I needed and now I have lower monthly payments.

Due to a major emergency expense, I had to refinance my loan to have enough cash to avoid a long payoff of my credit card. Mr Cooper and staff were incredible, efficient, communicative, and helpful. The process was quick and efficient, faster than I had hoped. And, of course, an interest rate far lower than my credit card. I could not be happier with Mr Cooper and will recommend to all.

Our Chase automatic online payment for June/18 didn't go through, and we were fined $30. That would have been okay. After all it wasn't paid. Except when our automatic online payment actually paid as scheduled for the following month of July/18, Mr. Cooper moved that on-time payment in July to the missed June payment. Then they charged us a 30 dollar late fee for that July payment and reported us to the credit bureaus as late for both months. Then to find out we owed another $30 late payment for August/18 because they moved that on-time payment to June. We were not notified of this happening until August 29th, when Mr. Cooper sent us all the late info.

This company is unbelievable. Often times I get a Cooper that is very nice but they tell me they're going to do something, like pay my real estate taxes, by the end of the week only to find out that two weeks later, they're still not paid. So, truthful...not. Then they finally do pay my real estate tax...$6.03. What the what! Common sense would tell anyone looking at that that it's incorrect. But no, a new Cooper, I want to name her but I'm not a mean person, told me that was correct and would not transfer me to the tax department but just kept telling me that it was correct. Helpful...not. Even a 1st grader would know that taxes would be more than $6.03 but I was wrong and she was right.

Trying to finish my house that had wind damage in the zip code 27405 in NC and Mr. Cooper Loss Claim Department has held State Farm's proceeds for me to complete this house. This started 6/15/18. Their customer service tells you what they think you want to hear to get you off the phone. In all cases with my phone calls a different story every time. With every time I mean up to 15 to 20 calls. They would ask, "I have answered all of your questions" and, "Are you very satisfied with my help!" In my opinion! This seems a clear attempt to hold homeowner's money until they can’t finish, late on mortgage payments and foreclose keeping your insurance money and foreclosing. I have actually accused customer service personnel of this, they denied the allegations.

After 17 years my homeowner's insurance policy got canceled! After being transferred their response was, "Guess we dropped the ball!" My insurance company informs me it has been canceled! They tell me to call insurance company and have them send new bill. THEN CALL MR COOPER BACK!!! WHAT? EXCUSE ME. They caused a problem that nobody at State Farm has ever heard of and now I AM PAYING THEM AND I HAVE TO FIX THIS. I own multiple homes and NEVER had ESCROW FUNDS NOT DISPERSED. Buyer beware. I had no choice. They took over mortgage.

We just recently refinanced our home through Mr. Cooper who assisted us in a professional manner and made it fairly easy with all the details. They called to make sure we understood and felt comfortable with everything that was required of us. One of the easiest financial transactions we had with our home.

I am currently with Mr. Cooper but am refinancing with another company. When I got the payoff they charged me $1380.00 in lender paid fees. When I questioned them about it they said $330 was inspection fee and $1050 was property preservation. Full disclosure I was late for a payment in the past. They told me these fees were where I was late they sent someone out to my property to make sure it was lived in and winterized the property. I just want to say we have never not lived in this property and no-one ever came and did any work on our property much lees $1050 worth. If you are thinking about using this company... DON'T! And if you are currently with this company RUN!

he right there for me. I will not deal with anybody but him.

I have processed over 300 Short Sales in the last 10 years. I have a file with Mr. Cooper were the payoff is only $13,000 short. Mr. Cooper is requiring the borrower to pay $62,000 in a promissory note over 5 years. How can a bank require an additional $49,000 from a borrower? I think the negotiator assigned to the file is inexperienced. When I questioned him he said there was no mistake on his part...

My mother passed away 10/4/2017 and I have now inherited her house along with her mortgage payment. In July of this year I contacted Mr. Cooper to hopefully work out a loan modification on the property to make the mortgage cheaper. I still have my main residence that we live in and pay a mortgage for. My husband recently was laid off which is why I have not been able to pay the mortgage since July. Obviously the mortgage on our residence where we live with our 3 children is more important to pay. I plan to sell my mother’s property which I will be hoping to start soon. Due to legal issues, I was not able to proceed with anything (such as clearing out the belongings in the house) on the property until recently. I paid every month’s payment from Oct. 2017 until I could no longer pay starting July 2018.

My loan servicer has been transferred to "Mr. Cooper". I called to enquire if I should let the old servicer take my auto payment and forward it to "Mr. Cooper", or if I should send a check now to Mr. Cooper. The agent said I had the choice. I argued that sending a check now would mean that I paid twice, and that it was misleading to give the option to customers of paying twice. To make a long story short, I asked to speak to a supervisor and was disconnected. Bad start! I finally managed to speak to two helpful agents. By the way, the second agent told me that "Mr. Cooper" did not really exist, this is a fake name to make the company look friendly.

Terrible experience with their insurance check disbursement process after severe hurricane damage. I followed all their requirements but it was one thing after another trying to get funds for repairs. I understand the need for them to monitor the process, but when you provide all the documentation they ask for and follow all the guidelines they have in place and they still delay releasing funds, it is a problem. Every time something went wrong I was told the last person that I spoke to gave me wrong info or did something wrong. I have it all documented. For each of the 4 disbursements there was some sort of incompetence on the part of Mr. Cooper that delayed the funds getting to me by weeks. I had to go to a supervisor in each case. To give Mr. Cooper credit, they did have a nice forbearance program and were helpful in that aspect, but unfortunately the experience with their insurance claims department was so horrendous it overshadowed the good.

This company is the absolute worst mortgage company I have ever had to deal with. When I go to make my payment through the phone, the call is routed to the Philippines! Outsourcing at its finest! I can't even understand the people and I pay for this service?!?! I wish I could get away from this company. My loan was sold to this company. Awful, nosy, pushy in their business practices!

Your representative was very nice and helpful in setting up my online account to pay my monthly house payment. Even though it was a busy Monday, she stayed with me until everything was correct and complete.

I needed some money to pay off debts. I inquired with Mr. Cooper about refinancing and they got back to me right away. We did the application and they kept in touch with me regarding any paperwork or changes. Everything was smooth and Mr. Cooper was great.

Mr. Cooper had my mortgage. I took some cash out of the mortgage and they made that easy. Since they already held my mortgage, I didn't have to go through a lot of stuff and it happened within a month. The reps were very good and professional too. However, I was hoping to get a better interest rate than I did, but since I had three credit reports there, they took it from the lowest one. I got what I got but if I had gone somewhere else and put in the time, I would have had a better rate. Nevertheless, I've gotten a lower monthly fee because of Mr. Cooper. I am satisfied with them.

I had two previous mortgages and the secondary one had a balloon at the end that I wasn’t aware of. It was from shady mortgage dealings back in the early or mid-2000s and as I was watching that not decrease any, I asked about it and that’s when I found out about it. So, I wanted to refi the primary and the secondary into a single primary. I sold my last mortgage to Mr. Cooper some time ago, so they were who I went to first for my refi. I was hoping that they would have most of what I needed, too. Mr. Cooper's reps were all very friendly and they returned calls. We had communication back and forth and they were very quick and very knowledgeable. So far, I like the knowledge that both of my previous mortgages are now rolled up into one and overall, my experience with Mr. Cooper was very good. I’d send my friends their way.

My experiences with the reps are very helpful and I appreciate all they do. My dissatisfaction comes from the mortgage company itself. They seem to have insane amounts of hidden fee that add up to thousands of dollars. I've made payments and called to confirm they received them when I'm informed about administration fees, late fees because the payments haven't processed for weeks and so on. And none of these fees are shown on the bill which I get 2 weeks before payments are due. If you don't call you'll never know about them until you try to pay off loan. I'd personally like a breakdown on these fees. This is one of the worse companies I've ever worked with. I would never do it again.

When I tried to refinance my house back when the market crashed, Mr. Cooper was the only one willing to help me use the HARP and refinance my house. All of the reps were great. They were all very customer service-oriented, and I don't run into many people like that anymore. There wasn't a lot of waiting time and I was impressed with how quickly they got things done. I dealt with so many people which was confusing for me, but their guidance was spot on. I got a little bit of extra money because I was able to pay off some credit cards, and it made meeting my bills day-to-day or month-to-month a little easier. I’ve always recommended them.

Mr. Cooper is a very good company to go with. They have been my home loan provider for the past two years and the representatives have been very professional 90% of the time. There’s always that small percentage who sometimes don’t have the information that I need or are not prepared for my questions or for the business that I need to conduct. But for the most part, they’ve been prepared and overall, it has been a very good experience.

I was with Greenlight, and then they converted into Mr. Cooper. I did a refinance from an existing loan to a new one in order to consolidate. The representatives were very professional and they answered my questions quickly. I had no issues at all with them and I'm very happy. Everybody gave me great advice and turned out to be a great process. I had the ease of making just one payment. It has been a great experience. Give them a try.

Mr. Cooper was my mortgage company beforehand, and I was getting letters in the mail saying that I was eligible to refinance. I decided to go ahead with it because I wanted to do some work on the house, so I wanted to refinance to get some extra pocket money to do the work. I went with them because they were familiar and the people that I spoke with, before actually going with the refinance, made me feel comfortable about what we were talking about. There was one guy named George and he was my initial contact. He was really good. Then, Nancy took over after my initial application with George, and she was excellent as well. Every time I called, they would say, “This call is being recorded,” they would answer all my questions, and if I had any follow-up questions, as soon as I contact her and left a voicemail, I would be contacted either by email or contacted right back via from the telephone.

Try Mr. Cooper. I was with the company all the while since it was Nationstar and then I refinanced with Mr. Cooper. Everything was smooth-sailing. They are very informative. The rep was very cooperative, pleasant, and mannerable. He answered my questions in a timely manner and got back with me through email or texting. It hasn't been quite a month yet, but I'm quite sure I'm heading in the right direction.

Mr. ** and his team are horrible to work with. They never respond on time and messed my loan and had me run pillar to post. They try to upsell the rates and adopt very deceptive rate and techniques. I would recommend to stay away from him and his team of scumbags.

Bank of America sent me to Mr. Cooper to get a loan for a house that I bought. This is the first time I ever dealt with Mr. Cooper and they’re a great company. They gave me a list of exactly what I needed to do and explained everything to make my life a little easier. They help you step by step through any financial needs with the mortgage. The process was smooth and I hardly had any questions from the way their rep guided me.

I used to be with Citimortgage and my account was transferred to Nationstar which now does business as Mr. Cooper. I was assured that nothing regarding my mortgage would change. BUT Mr. Cooper would not split my monthly payment to two payments per month and have it automatically withdrawn from my account like Citimortgage did. It worked better for me because of my paydays. They besiege me with weekly advertising. It is very difficult to talk to an intelligent, intelligible representative at Mr. Cooper. For some reason it is very difficult or impossible to fax the statement to the title company. Nor have they been able to attach the file to an email message. U.S. Postal Service would have been great too.

I ran into some issues refinancing with Chase, so I reached out to Mr. Cooper and started the process with them. They were currently servicing my loan when I decided to refinance. All the people I dealt with at Mr. Cooper were great, but we had some major issues with my refinancing and I'm not very happy at all. I had applied for a jumbo loan and, for whatever reason, I was suddenly declined and was immediately offered a different product at a higher interest rate with additional fees. I felt there was a bait-and-switch aspect to the deal and they claimed it was because they work with a third-party for jumbo loans and have no control over it. That's what I heard over and over again, which was incredibly frustrating.

We were looking into consolidating our debt and decided to go with Mr. Cooper. They were already our mortgage company and everything with them was awesome. All the people for the refinance did a good job. They were quick with everything and the experience was all smooth. If they needed anything, they let us know. We gave the things we needed to give to them and they took care of it. The rep went over everything and he was thorough. This company has worked well for me and we have paid off the majority of our debt.

After receiving several letters from Mr. Cooper stating that I should consider refinancing, I started the process. The first time I was asked for all types of documents and to justify wanting a cash out. After explaining in detail that it was to consolidate other bills, I was told I needed to reapply later due to excessive other bills. Clearly I didn't learn from that and tried again. My mortgage has always been in good standing and I had over $60,000 in equity on my home. In a roundabout way, I was told that my refinance would be switched from one process to another.

We had our first loan through Household Finance and they sold it to Mr. Cooper. We were paying on that then when my husband passed away, I refinanced through Mr. Cooper. I couldn't afford the first loan payment, so when I told them what was the situation and how much money I would be getting, they refinanced my house and paid off what bills I needed. I had a great experience with them. We interacted mostly over the e-mail and they were very good. I talked to Rose Ann and another guy and they helped me through most of the process. They really professionally helped me through doing it online and when they sent the notary to do the financing papers. The guidance they gave me was also discussed really down so I could understand it. Sometimes I needed more information than they would give me or sometimes I didn't do the question right and they tried to answer as much as they possibly could. I would recommend them.

Mr. Cooper called me and offered the option to refinance. They were already my servicer, so I went with them. It was fast, courteous and to the point. They did great and anyone looking into refinancing should try them out.

I was a Nationstar customer. Was refi-ing elsewhere which was taking forever. Mike ** called me and we got started. Efficient, courteous, professional, responsive. Underwriters knowledgeable. Refreshing. Tammy ** was my processor; prompt, on it, awesome to work with. Very pleased.

My last mortgage was through Mr. Cooper and when I needed the excess money and decided to refinance, I did it with them because it would be quicker. The reps I worked with were very good. They were very communicative, very open, and answered all my questions. The lending process took two weeks to complete and with the money I received, I paid down some credit cards. All in all, it was a very good and exceptional experience.

Mr. Cooper bought my mortgage from CitiMortgage. We refinanced about four months ago and everybody at Mr. Cooper involved with it was totally 110% professional, honest, quick, and responsive. The website is perfect as well. However, the thing that I don’t like is them sending me stuff in the email and snail mail and calls constantly to buy other products that I don’t want. While I would tell others to contact Mr. Cooper about the constant marketing, I would still recommend people to Mr. Cooper.

My loan was sold to Mr. Cooper by Bank of America seven to eight years ago back when they were Nationstar and I refinanced my old mortgage with them. I had two separate loans and I was waiting to put them together. So far, I was very happy with Zack, my loan officer. I did two with him and he did a great job. He literally laid out what I could do and what would work at the time and was very transparent. But the first processor I worked with wasn't great. The second one was really good, though. She had most of my documentation because it happened a month later and she was better than the first guy.

If you’re trying to buy or refinance a home, then Mr. Cooper could be very helpful for you. I noticed a nice, significant drop in my interest rate when I refinanced. I also had constant communication with the lady who set everything up. It was a good friendly conversation too overall, not just about refinancing.

Several years ago, I was shopping for mortgages and I had a mortgage with Mr. Cooper. Then, I did some major remodeling in this house and I thought of pulling a little money and doing it again. I checked the rates of other companies but it was a no-brainer. So, I went ahead and pulled the trigger with Mr. Cooper. The process was all done in two weeks. I worked with two mortgage professionals and they were Johnny-on-the-spot. They answered any questions I had and kept in touch with me throughout the process. I’ve been in the finance world myself for 50 years and it is nothing new for me. My experience with Mr. Cooper was nothing but positive.

Several years ago my wife and myself refinanced our home through Nationstar (Mr. Cooper). Nationstar had put the loan as a balloon payment. The balloon payment due this July was $48,000. After trying to work with Nationstar to refinance the balance they said there was nothing they could do. They are going to take the house. I am going to be 70 in a few months and my wife is 69 this month. My wife and myself do not remember them telling us there was a balloon payment due after several years, which I understand is my fault for not reading the fine print. My complaint against them though is when they wrote the loan knowing my wife and myself were both on disability, had no savings in the bank, no other assets, we lived from month to month.

Mr. Cooper bought CitiMortgage and they were calling on a weekly basis. The underwriters that I dealt with would generally give me a, "Hey, here's what I need from you" kind of thing, and they were mostly unresponsive. I did the majority of things 'cause my loan was pretty simple. But since refinancing, I was able to free up some other personal funds and consolidate debt.

We had a previous loan with Mr. Cooper and we were looking to have some extra cash. The refinance process went very smoothly, the initial part of which was via phone. Everything was handled electronically except during the wrap up when we met the reps face to face. They were very good and helpful. Everything went as they said it would and they worked side by side with us through the whole process. I’d recommend Mr. Cooper.

Everyone's definitely a professional at Mr. Cooper. The whole experience from everybody was very good. I was a little leery about doing this all in the telephone, the internet and the computer but it worked out really well. My refinancing option was explained and I proceeded with it. When I had problems, I went back to the person and they were able to straighten out what I was doing wrong. I'm very happy with it. I was handed off to the next guy, as I went to the next step of the procedure and everybody knew their job. They were able to keep me involved and keep me going in the right direction.

We just finished refinancing with Mr. Cooper mortgage with the help of Marcelo **. I can't say enough about how friendly, helpful, knowledgeable and kind he was during the whole process. Marcelo was available by phone or email whenever I needed to be in contact with him. He explained the many options available to us and I truly felt that he cared about our loan. Fidel ** continued the process and he, too, was just as professional.

A refinancing option came in our monthly mortgage statement with Mr. Cooper. It was an easy process and we were pleased dealing with them. They’re very responsive and customer service oriented.

The reps from Mr. Cooper were good and they were able to answer my questions. We communicated by phone, email and text, and they called me back in a timely manner. I was trying to lower my payment and I was able to make the payments eventually.

Mr. Cooper's reps have been very good, very professional, and very knowledgeable.

I had a previous loan for over six years and I tried to get my ex-wife’s name off it. Then, I refinanced the loan as I’m remodeling my kitchen. My loan got rolled over and Mr. Cooper bought my loan. Everything was inline and it was easier. I spoke with their mortgage professionals a bit and they were fine, too. I had a good experience with Mr. Cooper.

We were with Nationstar and got transferred to Mr. Cooper and it was the easiest refinance we've ever done in our life. We were part of the modification program and our rate was gonna substantially jump next year, so we wanted to lock it in before that happens. If I had a question, I just called or responded to their emails and they always got right back to me and had the answers immediately. My experience with Mr. Cooper was fantastic and we were able to avail of a lower interest rate.

Taxes went up crazy in Bruce County. We had Nationstar before, then it became Mr. Cooper. I had great interactions with their rep and he gave me all the details. He listened to what I was looking for and gave me the options from there. The process was simple and didn't take forever. It was really easy to do everything on the phone and I didn't feel hesitant. It was quick and everything was spelled out for us, so we knew what to expect. We didn't have any surprises. Everything was really positive.

Mr. Cooper has a good reputation. I had a mortgage with Nationstar and it became Mr. Cooper. I liked them enough to refinance again. They offered a few options, but I told them really what I wanted exactly, and they tweaked the offers to get what I wanted. Their reps are very professional and quick to respond, they answered all my questions, and checked up on me well if I had any questions. 99% of all that we ever did with Mr. Cooper was via email, so it wasn't interrupting while here at work. They even responded almost instantly to any questions I have. They did either refer me to somebody who knew, sent me copies of forms as needed, clarified or reworded something if it was a little sketchy or confusing to me. I got a little more peace of mind that we got everything done accurately. They listened to my concerns and made sure we got everything clear. Also, I like the saving a bit of money every month and the consolidation.

Mr. Cooper was sending us stuff constantly about refinance but I knew that if we did it, we were not gonna get as good of an interest rate as we already had. But we had been talking about doing a family vacation to Florida and doing Universal Studios. Although we had been trying to save for over a year, we were not getting anywhere. We did a small cash out refi to pay for that and I figured that the longer we waited to do it, the more likely it was for getting an even higher interest rate. The initial call was from a woman and we ended up being on the phone for about 45 minutes. She walked me through everything and answered all of my questions. She happened to call at the right time and by the time I got off the phone with her, I realized the refi was what we wanted to do. I worked with her for about a week then I was handed off to a guy who I primarily interacted with through email, although we did talk on the phone a couple of times, and it all went well.

I've refinanced with Mr. Cooper once back in November and then recently. I've been using the same person and he has been very helpful. He always kept in touch, let me know what was going on, gave me a lot of information, and always answered my questions. He was very there, instead of me always reaching out to them. Mr. Cooper made me feel more comfortable in what I was doing. There were other options and they picked the best one for me. Plus, if I had any issues they were there to fix it. I was able to redo my house and do some upgrades, which has helped a lot. I would definitely recommend Mr. Cooper.

This company which was Nationstar has falsely attempted to foreclose on my home of 23 yrs. & blame the previous lender of Ocwen... Nationstar/aka Mr. Cooper had not applied my payments & denied me a loan modification of which I have completed 6 to 7 times. They ignore you & fail to apply income & add other expenses of which I do not have & I have been trying to work this situation out since August 2015!!! This company is TERRIBLE- & not going by Federal guidelines- Do NOT do business with this awful & not honest company!!! This is my opinion!!!

We had some work that we wanted to have done on the house so we refinanced with Mr. Cooper. The reps were wonderful and it all went really fast. However, when it got to the underwriter, there was just some stupid things. Like, for example, they asked for my husband's passport and/or Visa. I'm like, "Oh, that must mean they don't think he's a US citizen," so we had a little bit of trouble finding then determining that, yes, he is a US citizen. That was crazy. Still I felt very comfortable. The first person we dealt with got it all started and she turned it over to the person who sent everything to the underwriters, and we don't have one complaint at all.

Different things needed to be done in my house and I’m on a fixed income. I went with refinancing and Mr. Cooper was very good. Every last one of them who I came in contact with made sure I understood. They answered all of my questions. They made me feel comfortable and explained everything to me. One even let me think it out and told me to call back which I did. They were very concerned, patient and helpful in every way. I've recommended them.

The Mr. Cooper reps were very responsive and the person who did my loan answered the phone every time I called. They always got a live person, which was amazing. I was very impressed. It was a great experience and I even wrote an email to the person’s boss that I worked with to commend her for her great work.

We fell behind on 2 payments. They were notified that I would be. They said ok. I stated I would pay extra each month after that to catch up. They said as long as I didn't miss anymore and paid extra each month to catch up no biggie. Since then... I've received numerous certified letters stating they will start the foreclosure etc if I do not get ahold of them asap. I've called them 3x and each time was told everything was ok. Today I received a letter from a creditor stating if we didn't contact Mr. Cooper within 30 days they would again start the foreclosure process. Sounds like this company is completely full of **! Every time I call... I wait at least 30 min to even talk to a actual person. This is the worst mortgage company ever!

Worked with Marcelo ** and Michael **. Both were very helpful and easy to work with. Process was clearly explained to me and everything worked just as they said it would. All my questions were answered, recommend you give Marcelo a call if you are looking to finance (or refinance) a home!

Mr. Cooper was my mortgage company and I used them because of convenience and good rate. Their reps were excellent and they made the refinancing process very easy. They were there through the entire process and were very straightforward. Also, it was all done very timely and expertly. I felt totally comfortable with them and I benefited by being able to put one and two together. Mr. Cooper is doing a great job and they have very courteous associates that are very good at communicating.

The reps at Mr. Cooper were really helpful, really responsive and gave me an answer quickly. It relieved me with some of the guesswork and the unknowns, which was great because I have experienced in the past where I put it out there and I didn't get a callback. I recommend them. They were very professional and the job was done quickly and efficiently. We have higher rates and a higher payment, but we were in an adjustable loan. Now we're in a fixed rate loan and it's no longer adjustable and that way we have that peace of mind. Even though we're paying more and we're losing money on the property, at least we're gonna start paying down our loan.

After I completed my 3 trial payments, I wanted to put $1,000 on my escrow to bring my payments down. Bryce, the dedicated loan specialist took the payment on July 5, 2018 however, the money was not applied to the escrow as I found out by going online. For the past 3 weeks I have been rerouted and taken through changes trying to get this straightened out. I hope you all are recording all calls because mine has been many. From July 5th up to now which I should have been making my 1st payment. It has been a series of no communication on Bryce's part and they continue to drag their heels ultimately making my payment late. The lady I spoke to today put the icing on the cake. She all but told me this my fault, I signed the agreement for the modification and by me putting money on my escrow, this made it my fault. Who are these people and why are they not fired? I thought that putting money on my escrow was good, but I guess not.

We didn't owe a whole lot and we wanted to buy a new truck so we felt like refinancing our mortgage was easier way to do than getting a separate loan for the truck. My husband and I both retired so we wanted things to be simpler. Marie from Mr. Cooper and the people that worked under her were excellent and very helpful. They explained everything, made sure that we knew what we were doing and all the paperwork and the online signing. We had only been banking with them for two months that time so I was kinda leery because I had never heard of them but they were very good. We now have the truck and we're pleased with it. The interest rate was far better that way than if we had taken a loan and we can pay it off faster. I just called because I want to have my payment taken out of the bank automatically on a bi-weekly basis and they handled it very well.

I was a Nationstar Mortgage holder and they came up with a good deal, got me a fixed rate and helped me out when needed so I continued to do business with them. They called with an offer and the process I had to go through to get refinanced was very easy. They sent me the papers and everything was a breeze. Overall, it took me less than a month. The rep, Joe, was awesome and the person who did all the actual loan work was really good too. Mr. Cooper is great and working with them has been good so far. The rate and terms were excellent. I had done a hardship case and it had a little higher interest rate but it was still nice. I got a fixed rate. The rates didn’t change much and I was able to get some bills paid off, so it worked out great. They were also able to shorten it by about eight years and four months.

I have been a customer of Nationstar/Mr. Cooper for a few years already and chose to go through them to refinance my home. Tucker ** (mortgage professional) and Lorena ** (loan processor) did a wonderful job walking me through the process and went above and beyond to assist me every step of the way. They were attentive and responsive to all of my questions and concerns and we were able to complete the entire refinance process in under a month. Thank you for excellent service and support!

We wanted to take out some equity and pay off some loans, so we decided to do a refinance. We had a mortgage company and Mr. Cooper took our loan over. During the refinance, our interactions with the reps were really good. The guidance that we received was super easy and professional. Since refinancing, we haven't had a car payment and a credit card payment.

I was with Mr. Cooper so I could pay a couple of things off and get something done. Their reps explained the stuff and how things were going, see what I could get out of it and how it would help me turn out. Also, even when I said where I wanted my payment to be, they worked with me to get that as close to what I wanted as necessary. They were very friendly and easy to talk with. They tried to help me to get somewhere and even though my credit might not have been as high as they wanted it to be, they still worked with me. If I send someone to them, they would try to do what they could and I have referred them to someone.

I had to call Mr. Cooper because I cannot pull up my loan statement online that details how much principal is left to go, how much interest is paid and how my payments apply to each. I have always been able to review statements with other loans but Mr. Cooper's "Statements" online only show how much to pay for the month and how much is left on the loan but including all interest. They were nice on the phone and said they would email me the information. I believe it should be available for you review online.

I've been through them all, Countrywide, Bank of America, Nationstar and now Mr. Cooper. I've had a lot of hardships along the way like illnesses, divorce, job loss. All the bad stuff. As of this moment they have put my house in foreclosure after repeated calls trying to keep that from happening. Customer service really didn't care. You could tell in their voices and the sassy comments. Instead of helping a person again, they kinda gave up and said no to help.I've talked to many homeowners and attorneys and they say that Mr. Cooper is one of the lower rated mortgage companies. They were all happy to help in the beginning, now they stick their nose in the air.

I'm very disappointed with Mr. Cooper. This was my eighth time buying a house and this was my worst experience on out of pocket expense and lack of transparency upon conclusion of this refi. I was trying to find an interest rate that would be compatible with where our current mortgage was and then take out $50,000 to pay off all of our bills. While we could pay for our own homeowner’s insurance, we would have to get a loan all over again. So I took out $50,000 but then, looking at all the cost, everything was not verbally explained. They say it's in the fine print. But you have 190 pages. Every time I call the rep I work with, I get her voicemail which says if I need to speak to her manager, here’s his number. That sounded to me like she gets things started and then she backs away from it.

I had a beautiful and excellent experience with Mr. Cooper. I'm very happy. I went with them to refinance because my original loan was with them, too. The people I worked with were very nice and smooth, and they were very professional and helpful. They answered all my questions and it was good. The person that took care of me was bilingual. My primary language is Spanish, and then sometimes I got a little bit stuck with the language. But he was able to assist me in Spanish. With Mr. Cooper, I don’t have to worry about the interest rate since my monthly payment is going to be the same for the next 20 years. I’m going to give their phone number to my son because he is thinking to buy a property, too.

Interest rate went up so we decided to refi my mortgage with Mr. Cooper. The person I dealt with was great and the guidance I received was very good. Since refinancing with Mr. Cooper the rate and the payment went down. I'd recommend it.

I set up the Mr. Cooper account for my father and mom online. They already had a loan with them, so they used it to refi. Everything was very good during the whole process. The objective for my mom was to lower her payment, and they reached that goal. We appreciate the opportunity to take care of my parents. I'd recommend them.

To be a little more solvent, I needed to pay off some high-interest loans that I had, so I refinanced with Mr. Cooper. The reps were great and they followed up on everything. The customer service of Ryan and Cathy, the reps who handled the process, was very good and reliable. When I called and they weren’t available, they called me back within the hour and that was great. Since I refinanced with Mr. Cooper, I had less stress.

I've refinanced with Mr. Cooper twice and they were very helpful. The first time I refinanced, the guy who I worked with was wonderful and I had better guidance at that time. On the second time, I paid off some credit card. The refinance and appraisal were simple, smooth and easy. They were very thoughtful and they explained everything. Mr. Cooper has a very good service. Everything was perfect and all at my convenience.

Craig ** and Steven ** worked diligently to get my refinancing done. Communication was great and I truly had no problems with this refinance process. I closed in less than 30 days, funded as promised and received awesome service from Mr. Cooper and these two team members.

I had a loan with Mr. Cooper and since I'm already familiar with them, I decided to refinance my old mortgage with them for home improvement. Also, their offer was competitive. Mr. Cooper's reps were very responsive. Once I talked to them and got the process started, it was pretty straightforward and simple. They made it easy for me to understand and go through. Within the first day, I knew everything that was gonna happen and then it was just a matter of time after that. They arranged for the inspection of the home and took care of everything else. I also didn’t have to provide a lot of additional paperwork. It was real easy.

We were in a situation where we had an ARM loan and we didn't have a choice other than to refinance. It was adjustable and we got it for security reasons. At the time, our loan was transferred to Mr. Cooper and they contacted us about refinancing our old mortgage. It made sense to stay with them and it was easier than going to a different provider. Their professionals contacted us when they needed us to sign documents online and the process was simple. Also, they would usually call me right back if I had a concern. But as for the payment, the refinancing did not make us more financially stable. Still, the experience was easy and their customer service was good.

I was with Nationstar and Mr. Cooper absorbed them, and that was how I got with Mr. Cooper. I had debt five years ago and it was time to refinance my mortgage since I needed to get a few things done around the house. Everything was wonderful and the communication was great. All in all, refinancing made things a lot easier on me.

When Mr. Cooper was Nationstar, they bought our mortgage from Chase. We refinanced with a cash-out option because we were looking to do some improvements. The process was easy and it took about three weeks overall. Their reps were quick and knowledgeable. And they answered my questions right away when I emailed them.

Called to check on a refinance. Had the pleasure of Rita ** answering the line. He and Jason ** did a great job to help myself and wife do the refinance. They were both very nice and without a doubt timely in every aspect. If you are looking to buy a home or refinance these are the two people I would recommend.

The reps I interacted with were very nice and professional. Refinancing our loan was a seamless process. We have fewer bills every month because I paid off high-interest credit cards. I'd recommend Mr. Cooper.

We wanted a fixed rate and refinancing was easy because we already had Mr. Cooper. Their reps handled everything and the process took around a month to complete. Everything was good.

Mr. Cooper had held our mortgage, so I went back to them to ask what would be the best way to handle the situation and what they could offer us. Both the individuals that we dealt with were amazing. They were attentive and they answered all of our questions. They were also very professional about everything. It was so easy and I didn't have to continue repeating things. When I provided them something, it was done. Then, they were able to guide me in other issues, situations and what ifs. Now we're saving money, and we're able to take part of the cash-out and do some things that we were looking forward to do and get taken care of.

I talked about refinancing with one of Mr. Cooper's gentlemen and from there, I refinanced everything with them. They already had my property and I didn’t wanna go through the hassles of a different company. The guidance I received from them was great and they were very informative. They also have a very open communication and they were there to answer the phone when I needed to get a hold of them.

I already have a mortgage through Mr. Cooper and I decided to stick with them for the refinancing as it was easy. I wasn't impressed at all with the first two people I contacted though. They were too pushy. I had told the first guy what I wanted to do and he was trying to group more things into my refinancing. When I started thinking about it, I was not gonna take something with 0% interest and put it into a mortgage. Why would I ever put something with no percentage of interest into a mortgage that has it or a car that's almost paid off? Then the second guy I got was the same way. But the third time, I was very happy with the person I got. He understood what I was saying and the process went very quickly. The people that I finally finished it up with were awesome.

I have not been able to pay my "full" mortgage with Mr. Cooper ('they' or 'them') and fell behind. I spoke with several Mr. Cooper Reps. I contacted them when I knew I was falling behind, some reps just don't care. I called and was told, if I didn't pay what they wanted me to, ‘they’ would start foreclosure on the 16th of the month. I was able send them a payment thru my bank. 'They' returned my payment to my bank and this was before the foreclosure start date. ‘They’ lied to me!

I had my house loan from CitiMortgage and Mr. Cooper bought them out. Then, I kinda wanted to consolidate stuff and they kept sending me emails on consolidating. So, I gave them a call. I liked what I heard, so I went ahead and did it. I refinanced through another company years ago and their process took forever. I also kept resending them stuff and I was so frustrated. So, I told them to forget it.

I was interested in refinancing my old mortgage and I inquired about it with Mr. Cooper. Their reps were very good to work with and I loved the way they treated their customers. They were also very polite, patient, and accessible. They explained everything to me in a way that I understood it all and they made it very simple. Refinancing with Mr. Cooper paid off a lot of my bills and I have recommended them to somebody that also had Mr. Cooper handling their mortgage. They were very happy when they refinanced with Mr. Cooper and it’s good to be able to refer somebody and have confidence in them.

Mr. Cooper acquired my mortgage loan and first bill came out over a hundred extra with no explanation. Called them, they located my account and placed me on hold and then dropped off. They never call back to explain.

I have been dealing with Mr. Cooper for several years. I was pleased with the way they have handled my mortgage from the beginning. I felt bad that the percentage rate was what I was being offered when the fixed rate was my main reason for applying for the refinance in the first place. I wanted that fixed rate and they promised me I could get that. So, I stuck with them. I checked with one other company and I just felt more secure being with Mr. Cooper. We had a little difficulty at one point with the title company. But I was given the name of the title person and I talked to that person and we resolved the problem. So, that allowed them over to refinance and to go on to its completion.

I was paying too high of an interest rate so I inquired about refinancing my old mortgage. And Nationstar was the easiest company to qualify with. I had a very good interaction with the reps. They were great and they got back to me right away. I received efficient guidance from them and since the refi, I've been making lower payments.

Mr. Cooper had my mortgage before I refinanced. I also looked at Quicken Loans and another company but I went with Mr. Cooper because of their rep, Tucker. I like him and the way he treated me on the phone. He was a gentleman and he was the best at understanding my lack of knowledge of financial matters. He was very respectful, too, and took the time to really help me. The people from the other companies weren't as good at all. Mr. Cooper's whole process went well and smoothly. But there was a choice that they didn't communicate to me that I wish they had. If I did, I would have been able to get a few thousand in my pocket. And they never consulted me about it. The closing cost was pretty high as well. But everyone was lovely and helpful.

The loan that we originally had with another lender was sent over to Mr. Cooper, then we decided to refinance and I set everything up. I called them and the process happened very quickly within a month. Everybody there has been very pleasant, nice and helpful in answering a lot of the questions that I had. Shaw, the first rep that I talked to was also very helpful and nice, and I appreciated that. Even the title people have been nice as well. Everything went very smoothly and nicely. I would recommend Mr. Cooper.