Mr. Cooper Reviews

We had our home mortgage through another company and Mr. Cooper acquired that company so they took on our home mortgage. I looked at some other companies but Mr. Cooper was always providing information. It started with getting some type of written information from them every month about rates and about their program. My wife contacted them just to inquire a little more and have a few questions answered. From that it led to something and she spoke to me about it. We both felt that is was something that we should look through.

We were down to 6 months left to pay on our mortgage, and our mortgage got traded from CitiMortgage which was WONDERFUL to this total crap Mr. Cooper mortgage. When we got traded, we paid our payment early so we wouldn't have any problems. That was our first mistake! They said they didn't get the payment and were trying to make us pay a late fee and double payment. It's been one mess after another. Now they are saying we are $133 short on our escrow. Funny how in 25 years we have NEVER missed a payment or been late, and our escrow account has NEVER been that short. This mortgage company is completely inept, and I can't wait to be done with them!!!

In July 2017, my home was severely damaged in the Arizona monsoon storms. Working diligently with my State Farm representatives, I took great efforts to keep the claims process on track by obtaining the most reasonable estimates and comparable quality for restoring my home as expeditiously as possible. Additionally, to make sure that several of the contract vendors were quickly paid, I took the initiative to satisfy those invoices out of pocket.

They bought Nationstar out. We were supposed to have our loan withdrawn on the 1st of every month. That doesn't happen. This month it didn't come out for a number of days. My husband called and thought it got straightened out. Our payment came out Dec 7. Now today, Dec 11, they withdrew it AGAIN! Now our bank account is withdrawn, and we have a pending loan under review. I'm stuck moving our finances around. I called them to refund the payment. Apparently I'm not listed on the loan, just my husband, so they wouldn't talk to me. Fine, whatever.

I already had a mortgage with Mr. Cooper before I refinanced. I wanted a lower interest rate and I called Mr. Cooper to inquire. I was talking to Doug who was my loan officer and he explained the different options between my home equity line of credit and a refinance. I was very impressed with the way he took his time and broke everything down to me. I was transferred over to Carrie, another loan officer, and they made the process so easy for me. They were very professional, knowledgeable and patient. They answered any questions that I had and returned every phone call and email.

Karen ** and Matthew ** made my refinance so easy. From start to finish they had great communication, knowledgeable, professional and in the end delivered our loan quicker than I expected. Highly recommend.

So they say they will give you a three month break because of hurricane Irma. They lied. They charged me full amount on day 90. Reported my credit and it dropped. And they charged me a late fee on what they were going to help me with. My wife died 39 days before the hurricane and these folks said they would help. They demanded their money through emails and hung up a few times saying we busy with Everything going on in Florida and Texas. They suck. Moving my mortgage to another company immediately. Mr. COOPER IS A POS **.

I would recommend Mr. Cooper. I had a mortgage with them which I refinanced and got a lower rate. They seemed professional, and they also called me when I needed information.

We used to have Nationstar and they changed their name to Mr. Cooper. We are extremely upset once they changed over. We have never missed a payment and as soon as they took over in October they lost both our October and November payments claiming they never received it and that our bank reversed the payments (which they confirmed they didn’t). I have reached to many representatives at Mr. Cooper several times with my bank on 3 way. I have sent proof from the bank that payment was taken from them and never put back in (since they lied and said the bank reversed payments). We are considering refinancing and not dealing with this company anymore!!!

My mortgage loan was sold to Mr. Cooper, giving us a TWO WEEK NOTICE of the change. Once we received communication from Mr. Cooper, I went to their site, only to find that their website wasn't even up until today. Their articles in their blog have so many typos, and their sentences don't even make sense. I'm a bit worried that my loan was transferred to a company that can't even write an article properly. The fact that they transferred loans before they even had a working website is worrisome as well. Needless to say, I hope our home sells as quickly as possible so I cannot have my loan with this company any longer than I have to..

Everybody at Mr. Cooper was great. The process went smoothly. They were timely about things and came back with information. At that time, we have a daughter that had to go through a special education at school and we needed to pay for it. Because of Mr. Cooper, were able to pay for our daughter's school and she is doing really well. Refinancing with Mr. Cooper was out of necessity. I had a very good experience with them and I will recommend them.

After making a partial payment, fifteen days in advance, Mr. Cooper applied the payment as “additional payment” instead of unapplied funds. Account was transferred to a new servicer which does not have an record of payments. After calling Mr. Cooper to get the problem resolved, they simply reply: "Unfortunately there nothing we can do, as we are not your servicer anymore."

I'm happy with Mr. Cooper. We refinanced with them twice -- once as Mr. Cooper and once as Nationstar. I refinanced with them again after they called me and told me that their rates were going down. The whole process went smoothly since they had all my information from the prior refinance. They also met all their commitments and did everything they said they were going to do. If they tell me they'd get back to me a particular day I'd receive a call. Their follow-up is also really good. Since the refinance had a lower interest rate my house payment came down, which was a big benefit to us. And I pay online so there's no problem at all. They were able to help me and I enjoy working with them.

Our house was financed through what is now called Mr. Cooper. They tried for a long time to get us to do refinance. We were happy and didn’t want to mess with what we have. However, they lowered our lower interest rate so we decided to do get the lower interest rate. We just took them in and tried to see if we like them. Two guys that were terrible called my husband and never followed up. And then another guy called and took the time to give my husband the benefits of the lower interest rate and followed up. There was also the lady who processed the changed and they were both excellent and kind when they talked. My husband would always put them on speakerphone when he was dealing with them so I could hear the conversation with them and we were overwhelmed because they took time to make sure that we understood what we were doing. Also, everything they said, they did. They handled our account professionally and we're very pleased.

Someone called me that Mr. Cooper had bought out my former company Nationstar. We’ve been thinking about refinancing for a while. Then I got a letter in the mail and I decided to go ahead and do it. The rates could have been better, but it was good.

I’ve had Nationstar as my mortgage company for 20 years and I called them as I was wondering about the HARP refinance program. I had their guy call us to set up the loan and I worked with him very well. Then, he turned that over to somebody who does the documents. They called me and they sent a notary public to my house. I’ve had nothing but service whenever I’ve called. They helped me through all of it and I was able to do most of it right on the computer.

Despite that my mortgage payment has been made on time every month, I found out that again today 12/04/17, Mr. Cooper mortgage company has charged me $87.50 overdue fee. This is the third month. Each time they do this I have to call them waiting for up to an hour for a representative to remove the fee. They attempt to validate the fee as an escrow charge But I know how escrow works and when I explained it, they admit that it needs to be removed. They are also not allowing us to make principal payments.

Mr. Cooper took over my other loan and I refinanced with them. I wanted to save money, lower rates and I was trying to get money out of my equity. But their rep misled us. When we called, he was all excited. He talked to my daughter and me. I told him I wanted $8,000 out of the equity of my home and he said that was not a problem. We went through all the paperwork but when the notary came, we found out we were only getting $158.

Mr. Cooper took over my existing mortgage. Then they kept on asking me if I wanted to take a look at a refi and so I did. I could still get a low rate so I figured I might as well. The process was very easy because we communicated a lot through email. Then, our final discussions were done by phone and it was very easy and seamless as well. The guidance offered was very simple. They're very good at communicating via email or mail. Sometimes there are too many email blasts. But I would rather have a little more communication than none.

I already had a loan with Mr. Cooper but the only problem I have with it was that I had it directly taken out of the account and I had to set it up all over again because I refinanced. They will not talk to me on the phone about doing that. I had to register online which was very irritating. The process took three weeks but everything went really smoothly.

I refinanced my old mortgage to lower my payment. I called Mr. Cooper and what I got was the best I could get. The mortgage officer was a pleasant fellow and he answered all the questions that I had for him. He explained what was what and I was satisfied with it. I was also extremely satisfied with the guidance that they provided. The process was fast and took around two weeks.

After talking to Mr. Cooper, the ease of the whole refinancing process made me refinance my mortgage with them over the other companies. Their reps were very pleasant and I got very good guidance on my refinancing options. They were very thorough, answered all my questions and did a great job. I got better interest rate and less time. The process was quick and they were great to work with. It was a stress-free experience. I’m very satisfied and I would definitely recommend them.

I had my loan through Nationstar and then they changed their name to Mr. Cooper. Their reps were responsive and quick and they answered the questions that I needed. The whole experience was fast so I’m satisfied. I now have a lower mortgage and the experience with Mr. Cooper has been fine. I haven’t had any issues.

Truly terrible customer service. The bank is a bill collection agency. The agents are usually ok on the phone but are truly collectors and so don't have a skin for actual service to customers. Their goal is to collect. Bank of America - where I CLOSED ALL OF MY ACCOUNTS after they sold my elderly mother's loan to NATIONStar - should be ashamed. Now with no consumer advocacy in the White House these leeches will continue to be allowed to prey on consumers. DISGUSTING.

I was working through a gentleman on my mortgage and my interest was a little high. I wanted to get a better rate so I inquired about refinancing with Mr. Cooper. Their loan officer was fabulous. She was on time with her paperwork and sometimes when she called me, it seemed like she was an hour past the time when she should be at home. The guidance I received from her was outstanding, too and I really, really like her. I had a fabulous experience with Mr. Cooper. But they should stop sending me some kind of mandatory insurance that will make them pay off my house if I die.

My mortgage went up a little bit and my insurance went up too so I was looking for some ways to save some money on my mortgage. I got information in the mail about refinance information stuff from Nationstar who is now Mr. Cooper, so I called them to refinance and the guy I dealt with was great, really simple and straight to the point. They made the process nice and smooth, understandable and wasn't complicated. Everything was done in four weeks and it was perfect. My mortgage is now lower and I would recommend them to others.

Mr. Cooper's customer service was good. I started with one gentleman, then I moved to another lady, then I moved to another lady. Mr. Cooper could streamline that, especially on a refi, since it should have been one person that I dealt with. But as far as the people I dealt with, they were all kind and they helped everywhere they could.

I have tried for a week to reach someone in customer service but each time I'm advised that the hold time is in excess of 10 minutes and asks me to leave a callback number. I've left a callback number three times and not received a SINGLE call back. The only good thing I have to say about them is that they have now sold my loan to Wells Fargo, which will no doubt be a better experience! Also, I have to say the new name is CREEPY! NationStar was a great name, if somewhat innocuous. Mr. Cooper sound like the creepy guy in glasses who hangs around the kindergarten playground. ICK.

I have tried to contact Mr. Cooper customer support twice since our mortgage was transferred to them this month. First time I tried to contact Mr. Cooper Mortgage by phone was right before Thanksgiving and I attributed my lack of success at contacting them was due to possibly the holidays approaching. I waited for 15 minutes and then hung up. I did not leave a contact number at this time either. The second time I tried to contact Mr. Cooper Mortgage by phone was today 11-29-17 at 10:00 am EST. I was informed they were busy by their voice response system and wait time would be at least ten minutes so I stayed on phone for total of 15 minutes. I decided to take the suggestion of the voice response system to leave my number and they would contact me.

Mr. Cooper called me and then we discussed refinancing my old mortgage and since they lowered my mortgage payment I did it with them. The mortgage professionals were helpful, knowledgeable. They explained the refinancing options very well. I had an enjoyable experience with Mr. Cooper.

My loan has been with Mr. Cooper for about eight years so I refinanced with them. I've been happy with the process. They were professional but the only thing was that if felt like the rep never proofread many emails. But the guidance that I have received was awesome. It was pleasant and easy experience overall.

I’ve been with Nationstar for about 12 years. I had inquired about refinancing my old mortgage before it turned over to Mr. Cooper and Nationstar didn’t do this type of service. Years went on and then I was now able to look into doing a refi and then I realized that they could do it and that was when Mr. Cooper took over. My interaction with the reps was wonderful. They were very informative and great to work with and I could reach them at any time. They left phone numbers and contact information and if you have any questions about the process or if you felt uneasy about the situation they were there to help.

I was at a point where I could refinance my old mortgage and Mr. Cooper, which I realized was the same company that I had been dealing with, sent me a letter which said that I wouldn't have to get my house appraised and that they could do it simply. It's definitely a drastic name change and I have no idea why they changed their name. I'm mistrustful of random name changes for what appears to be no reason.

I was looking to refinance. I had a couple of other places with different stuff and I had sat there thinking what they charge, the interest rate, and everything. I wondered if I could refinance through my company, Mr. Cooper, so I called and we went from there. It was nice to be able to do everything over the phone or the computer. I live in St. James, Missouri and my house that I was refinancing is in St. Louis. I didn’t have to travel to meet anybody anywhere. Everybody was very understanding and helpful. They explained everything. They did everything great and they were responsive. It was also really nice working with the gentleman who I worked with. With the refinance, I’m saving $100 on my house payment now. Also, my interest rate was five something and now I’m down to three. Mr. Cooper is a great place to work with.

I got divorced in 2012 and then I did a loan modification and tried to assume my mortgage, and this was all through Chase. I tried to assume it through Chase and they said I can't assume it because I don’t have the funds in the bank. This was after I did the loan mod. Because I didn’t have the money in the bank, I couldn’t do an assumption. Five years passed and so I started looking into refinancing again and they're like, "You have 2% interest rate, why would you refinance?"

I was with my previous lender but my account was sold over to Mr. Cooper. I was told stuff about refinancing but I didn't take advantage of it earlier because I was not home enough to get the process started. But I finally did. I wanted a lower monthly payment and since I was already with Mr. Cooper, it was going to be a streamlined mortgage, which it was. The two fellows that I dealt with were very professional, kind, explained everything, answered all my questions and followed through and sent me the paperwork. They told me what would be done and all the things that would be taken care of. All I had to do was read it over and sign it, which was what I did and sent it back. They made it very easy to get at them too.

I called Mr. Cooper to check on refinancing. We end up doing the fifth-year deal and it's going to knock a couple of years off of our mortgage. Everything went smoothly and I didn't have a problem with anything. Plus, if I had any questions, it was explained to me. I had a great experience and I'd recommend them.

Mr. Cooper purchased my mortgage years ago. During our refinance with them, they were professional, courteous and speedy. The guidance was good and I had no problems. I also enjoyed the e-doc program that they used. I’ve got everything good and I am very satisfied. It was an efficient and easy experience.

I talked to a few different people and Mr. Cooper answered all my questions and it went along smoothly. They're the first ones and that’s the one I took. We've been trying to get a refinancing before when everything was harder to get and I couldn’t get it to go. The homes around our place were down because of the economy, but now they started to come up and Mr. Cooper got the refinancing to go for me. The reps were very knowledgeable and they told me how everything was going to work and how the stuff would come in the mail. I had to fill up papers and it went down well. My first mortgage payment isn't until December 4th, so I got a month there free, which is good for Christmas. I'm going to save $250 a month, and I'm happy about that. Everything was great and if somebody ever asked me where I got my refinancing, I would recommend them.

I went to pay my mortgage and Mr. Cooper was my new mortgage company. I needed to get my ex-boyfriend off my house so I had my mortgage refinanced. I did things all over the phone and the internet. I did a bunch of paperwork through email and then all the paperwork that I e-signed, I signed again in person when I got to the closing. The process went all right but it was stupid that I had to deal with six different people through the whole thing, from different states. And then they couldn’t find somebody to close in my state.

We needed refinancing and we had to do some consolidation. We are current customers of Mr. Cooper and we are happy, so we started the refinancing process with them 30 days ago and it took us about two weeks to finalize all the paperwork. The reps were very professional and provided good guidance. Everything was very timely and they got everything right the first time. The experience was good and we would use them again.

We were in a situation where we were paying interest only and this was after the fifth year, and then it was going to kick in to start paying the principal. So, that helped us to make the decision to refinance our old mortgage with Mr. Cooper and save about $300 a month. They contacted me and their reps were great. They made a couple of payments for us and the refunded amount that they took as a closing cost made those payments. And most of that amount was used for taxes and insurance. So, we haven’t paid anything yet until December and through my refinance we have October and November taken care of. The guidance we received was super. Refinancing cut our payments down, of what they were going to be to what they are now, which is about $1,700 a month, and they were going to be $1,950 or something. It was a great experience.

My previous company sold my mortgage to Mr. Cooper. I was with somebody before and then it went to NationStar and then it turned into Mr. Cooper. I called in, I said I got a letter saying that I can either refi or take some money out. We talked everything over. They told me my best options and everything worked fine. I've communicated with them both online and on the phone. They told me, “Hey, I’m going to send you this, this, this.” Everything came right when they told me. I handled it all and I called them back. I always talked to somebody immediately. They always answered the phone and everything was taken care off. Everything went very well and they were very easy to deal with.

Our mortgage was sold to Mr. Cooper. Their refinancing process went super easy and it took ten days from start to finish. We were able to cut three years off the mortgage term. Their reps were good and they had great customer service.

I wanted to consolidate some debts and since I already had a prior mortgage with Mr. Cooper I went with them. Everybody has been very professional, prompt, and knowledgeable. They've been on-point with everything we've done. I started refinancing two months ago and everything has been seamless so far. I was very pleased with how quick it was done.

We refinanced with Mr. Cooper to lower the interest rates. Everything was fine until we were supposed to meet the lady for the signing. The first person lived it up. The second time that we were supposed to meet at Sony’s was terrible and the lady never showed up. They said they’d be there an hour and a half later so we didn’t wait on them. It took three trials to sign the papers and I was about to give up on it. We had done a lot of paperwork online and they were just finalized. It was horrible. The gentleman I talked to on the phone was super nice, but the others were just getting it signed and squared away. All but the last part of it and deciding what’s to be done was great. I don’t have to make first payment till next month. I have thirty days to put my first payment off. That’s in the month of November, which is tight with money especially on holidays.

I have investment properties and my mortgages were sold to Mr. Cooper. I've had no problems with them whatsoever. I started the process on the phone then I went online. It was very easy. It's a pleasure doing business with them and I'll be refinancing again.

When I called customer service I asked for a specific person to talk to due to the fact we are in a pre-foreclosure status. I wished to speak to the person who sent me the letter regarding our status and was told that the person on the phone would have to do it. After spending about 20 minutes on the phone with the person regarding repayment status, I then went on the website to set up payments only to find that I could not access it except to pay for the total amount which I had already told them we could not pay! I sent an email to customer service and received a reply today. Tried calling numerous times and could not get through... At all...

So Citi sells my mortgage to Nationstar. Then Nationstar changes their name to Mr. Cooper. It's all been fine until I get a letter from Mr. Cooper today telling me that my hazard insurance has expired. My insurance is the same that it has been for the past 17 years and I do hope that Mr. Cooper can look through their obviously mixed up records and get this straightened out. It amazes me that they have time to call me all day trying to get me to refinance but they can't keep my files in order. You need to prioritize Mr. Cooper. Already tired from today and then your letter really hits me the wrong way.

We wanted to do the HAMP so we could refinance and get a better interest rate. Mr. Cooper is the only place I could refinance and the reps were all good, very knowledgeable, and got everything done very quickly. I received very good guidance. The paperwork was finalized in less than 2 weeks, which was very quick. I'm satisfied with the experience and it's very good. The lower interest rate is the benefit and it was the extended kind that we can pay out. I would recommend Mr. Cooper to a friend.

I already had my loan originally through Mr. Cooper then I refinanced for a cheaper payment and lower interest rate. The best thing was they were always available for me to call or email and I immediately got responses on email. They also answered any questions if I had to call in. They were on top of the ball and I didn’t expect anything better. It was fantastic.

911/17 hurricane Irma damaged our home financed by Mr. Cooper. They received insurance funds on 10/19/17. We've provided all the requested documents and called them almost daily but they still have not released the $31k needed for home repairs. Each time we call it's the same conversation as if they are reading from a script, "We apologize for the delay, I will request that be expedited immediately, you should have a check within 5-7 business days." Each call taking an hour on average but longer if you insist on speaking with a supervisor.

I have a mortgage through Mr. Cooper and the actual people that worked there were really great. They did what they said and whatever they said is what happened. They told the truth and the mortgage is cheaper now after refinancing.

We’ve been with Mr. Cooper for quite a while now and we had a situation where we’re waiting to get results, so we went ahead with refinancing, looking for a better rate. The guidance was very professional and personal. I’m a stickler for customer service and I was very satisfied. Everything's working good.

Mr. Cooper called me and I made a switch to them. The reps were knowledgeable and they guided me through the right steps correctly. Since refinancing my loan with them, I’ve been making lower payments and hopefully, they can keep calling me for that. I’m very happy with Mr. Cooper and my experience with them was great.

Mr. Cooper was the best lending application I've experienced in my entire lifetime. It was easy and the most progressive. I had to refinance my old mortgage for logical progression and it started seven months ago. I've had a history with them since 2007 when they were still Nationstar. The fixed rate is lower and they have my credit history so it transferred.

I've been with Mr. Cooper for 11 years now and they’ve all been wonderful and very helpful. They called me and they said I’ve never been late with a payment, that I qualified for refinancing. I live on disability, so I don’t make much and figured well, at least it lowered my house payment by $30. Usually, I have my house payment taken out of my bank account every month, and I had to go stop the old loan and restart the new one. And they told me to go to the bank and give them the new loan number. The bank said they don’t do that. Mr. Cooper has to take it out on their end. So I went to on the website and did it, but I want to make sure it’s done on their end that's why I have been trying to get ahold of Mr. Cooper.

Mr. Cooper contacted me and offered a better rate. Everything was just perfect. They did whatever they said they'd do and they answered all our questions. We were very satisfied.

I was with Nationstar then my loan got migrated to Mr. Cooper. I did a cash-out refi and the reps have been diligent through the process. They’re on top of everything, following-up, being specific and explaining everything and their knowledge up to the process. It was all good and I’m very satisfied with my experience.

The interest rates were dropping, we had gained more equity on our home and we were trying to get rid of our PMI. Nationstar bought my home loan and transitioned to Mr. Cooper, and we called them because they already had our loan and that might be easier. The reps we spoke with were good and professional. We also received accurate guidance. I'm a satisfied customer.

When Mr. Cooper took over Nationstar, I've been very happy with the transfer. We decided to refinance my old mortgage because of the better rates. And we considered getting appraisals from Bank of America, but it didn’t work out. I like Mr. Cooper's timely responsiveness. The appraiser and the attorney said that they would be at our house at a certain time and they showed up on time, and that is a huge thing for me. Our experience was great and smooth, and we're happy with everything at this point.

Our loan was assigned to "Nationstar", who changed the name to Mr. Cooper. Why did they change their name? To make you feel that you are dealing with the "nice man at the bank on a personal level”. Wow. Really marketing people? For two months I have received notices that there is no evidence of flood insurance on our condo, which NEVER goes without flood coverage. It is mandatory through the association. They will not contact the insurance agent to obtain an updated copy. Despite the agent repeatedly sending copies, I continue to receive notices. The real problem - YOU CANNOT SPEAK TO A LIVE PERSON. The letter has no telephone number in case THEY make an error. You can only LISTEN to the automated system (so much for the small town banker feeling). The insurance agent has repeatedly faxed the information–for two months.

After Hurricane Irma we decided to use the Hurricane Irma relief to fix our fence around our yard so our dogs couldn't get out and to get our shed out of the neighbors yard. Mr. Cooper deferred our mortgage and is still advertising that they offer relief. We received a bill this month wanting the mortgage payment back with our normal mortgage totaling $2404.00. The lady I spoke to was very rude and acted like I just didn't make that payment and wouldn't let me explain. Our Thanksgiving is now canceled and so is Christmas. Please do not fall for their fake sympathy to Hurricane Irma.

Our mortgage was sold to Mr. Cooper shortly after closing the first week of August. The mortgage payment we sent to the original mortgage servicer before we were notified of the transfer was reportedly forwarded to Mr. Cooper (according to the original servicer). We have the cancelled check and have provided it to Mr. Cooper. They call and harass us, threaten us and no matter how many times we tell them we've paid every payment (EARLY, even) and provide a cancelled check, they continue to make threats. The issue is between them and the prior servicer, OR they've lost our money and are trying to extort more. Either way, their behavior has crossed the line and we are looking into class-action litigation.

We had a different mortgage company before. And then I received a statement from them saying they are now Mr. Cooper. So I spoke to one of their representatives. Her name is Victoria and she was so wonderful and patient. My concern was why I paid PMI insurance even though its equity is already in the house. She explained to me everything nicely and made a good offer. Now, I have $300 less off on my mortgage payment. Everything was presented well. Additionally, when we follow-up, Victoria always sends emails. She also calls and stays on the phone with me. Overall, she's a very professional girl.

I was with PNC, then I went to Nationstar. I refinanced with them to save money on my mortgage by getting a low-interest rate and a better payment. I dealt with Kathryn and Suzy. They were great and really helped me out to gain my housing fund in a better way.

I have been dealing with Nationstar now Mr. Cooper since Feb of this year with much aggravation and find a lot of inconsistencies in how well knowledgeable their employees are to give proper information. I have made dozen upon dozens of calls to follow up and been given conflicting information. I have requested many times to speak with senior management regarding my issue and was told my call was escalated and in fact it was never replied to. And I even emailed on several occasions through their website and through email addresses provided by staff which have not had a resolve.

Mr. Cooper was fun to work with and was very easy completing the paperwork. It was easy because the notary came to my house, the majority of forms were digital using DocMagic and my appraisal fee was waived due to amount of equity I had in my home. Thanks!

I wanted to restructure and needed a refinance to get a lower rate and get some cash out to pay off some credit card bills. I had an existing mortgage with Mr. Cooper and I like the convenience of doing the process with them. Our mortgage professional, Elliot, was very good and he made it easy by going through the options and making suggestions that sounded good to me. There was another guy who did all the paperwork and then the overall process was relatively quick and easy. We closed on it a couple of weeks ago and so in the long term, the refinance will help my cash flows.

Mr. Cooper mortgage servicing - Customer service below standards. Called three times to get a payment applied to the December's payment and not to the principal balance. First two customer reps did not complete the task. Third call I was on hold for 25 minutes waiting for supervisor... I hung up! Terrible.

Beware of the Cooper website. I made my mortgage payment on 11/7 and today. Each time the payment was confirmed, but when I went back to check both payments were rejected even though I have money in the bank. Now there are only 3 days before the late payment is due. I even talked to an agent who assured me that my payments had been received on Nov 7...Any suggestions? After this month, I won't use the site ever again.

The easiest refi I have ever done. It was a great pleasure working with all of you. Your professionalism and knowledge was outstanding. My hat's off to all of you and a BIG THANK YOU. I had been putting this off for months because of past problems with banks and mortgage companies, you have brought back my faith.

Excellent customer service. My loan # is **. I had the pleasure of dealing with 2 very professional employees that walked me through the process step by step. They were knowledgeable in the loan aspects that made my process seamless. They responded to my concerns and followed up very well. Must say that the new name Mr. Cooper left me skeptical. However, the team Mr. Emmanuel ** and Ms. Keri ** were excellent and met and exceeded my exceptions.

Have had a good experience with customer service and would recommend this mortgage through USAA. They provide easy access to my account and provide good information.

My loan was given to Mr. Cooper and they had just taken over my loan. I had about 30 days of experience with them signing my papers. I decided to go with them because my block had gotten some new homes and the value of the property has gone up. I decided to see if I could get some of the value of my home with this new increase in my property and get some of that money out of the house to use in repairs that need to be done. Mr. Cooper was very wonderful. They helped me and I have the money now. I'm just trying to get the right people to do the work and get it done the way it should be done.

The officers that worked on my behalf were very professional and courteous. I was not forced into anything, no matter whenever I called with a question. The response time was excellent whenever I left a message. They made me feel like I was their only client and they were working only for me!

Our loan was transferred. Money was lost out of our escrow and off our principal balance. Now our monthly payment has went up by $150 a month and our money is still nowhere to be found. Insane long wait times on the phone with no answers. This has been going on for 6 months. Completely insane.

I lost one of my jobs so I needed to refinance a little of my mortgage. Mr. Copper is originally my mortgage provider and after comparing prices and mortgages, I found it easier to go with them. The mortgage officer was a very nice man and his attitude was great. Everybody I dealt with, even the notary who came over, was very helpful and I was very impressed with them. Finalizing the paperwork took a couple of weeks and was really fast. Lowering my mortgage was amazing and my experience with Mr. Cooper was great.

I wanted to refinance my old mortgage for a better interest rate. Since I was already with Nationstar, it was convenient and easier to go with the same company as opposed to going to someone different. Discussing my refinance options went quick.

We had a loan with Citibank and Mr. Cooper took over the loan. I'd been wanting to refinance for a long time with Citi but they were so snotty that I gave up. I was just about ready to purchase a loan and get it off the books when I found out that it was sold to Mr. Cooper. The process was very easy. Plus, their reps were very courteous and handled everything quite well. I had a very good experience and I'm very satisfied.

Mr. Cooper held my mortgage for three years. I had the idea of putting my stepson on the mortgage so he would be more eligible for handicapped awards. He lost a leg a couple of years ago. There were several other companies, Quicken Loans, and several others. Some of them had slightly better options and some did not. Mr. Cooper held the current mortgage and they were meeting all of the other requirements or the other quotes that were coming through.

I recently refinanced my mortgage. And the level of professionalism was stellar! I was very happy with the experience! I will recommend Mr. Cooper to all my friends and family! The experience was seamless. I never had such a stress free banking experience. Thank you!

They were friendly and helpful with my loan application, and explained answers to my questions well. I didn't get much notification on what documents were coming up, or who to expect calls from (such as docusign emails or the home inspector). They were friendly when correcting it, and improved when I mentioned it to them.

The whole process was excellent. Seamless communications with all departments was effortless. Everyone was very helpful. When I didn't understand questions, the E signed option is great saved a lot of time. And it also great to use after because it retains all forms, in case I may need to look back at a form.

I have had multiple problems working with their Loss Drafts department while trying to get insurance claim checks endorsed and back to me. I have dealt with this company losing checks they were returning to me (put in regular mail vs. FedEx/tracking), employees who speak so poor English I cannot understand them, I've been disconnected (with no return phone call), I've had my claim amount incorrectly increased, the status changed without notification (resulting in a check being returned to me, unendorsed), employees stating they will call the next day, and do not... So many problems when all I want is to get my insurance claim checks endorsed by you and returned to me.

The initial assistance that I received from Jonathan ** was excellent. He was very patient when I completed my online application, and he was very helpful when I had to submit all of the necessary documentation. When I had questions he promptly answered them. I was very pleased with all of the assistance from Long **. He was there to explain any questions that I had for closing the loan.

Staff was very friendly and stuck to their promises. Staff made the process as simple as possible. Staff did not intimidate customer. Staff got me a better rate than expected due to good credit etc. Scott ** is amazing. I would highly recommend him and is an expert at his job. Scott's people skills are off the charts. Thank you.

My experience with "Mr. Cooper" mortgage during the process to re-finance my rental was pleasant. The staff at Mr. Cooper was always polite, informative, complete, and serviced my loan in a very timely fashion. The "e-doc" process was very convenient and saved time and effort. Interest rates and other fees were all competitively priced. I did not have to shop around. Thank you.

Ralph ** was outstanding. He kept me informed every step of the way and made refinancing my home an easy stress-free experience. Received a great interest rate. Would definitely recommend to a friend especially if they could work with Ralph.

I was originally with Peoples and then they sold the mortgage to Nationstar. I wanted to put the mortgage I had in my own name, which I was able to do. Unfortunately, my rate was higher, but I was still delighted that I have a mortgage in my own name now. The people at Nationstar were terrific. I used to be in banking and did mortgages back in the day so I was really impressed. They were one of the best, courteous, most polite, most knowledgeable company that I have dealt with. Now, that's pushed over on to Mr. Cooper and I was delighted.

Loan process was smooth and accurate. The only glitch was meeting some government mandated loans requirements that seemed a bit excessive, but not the fault of Mr. Cooper. I will recommend Mr. Cooper to friends. Have a great day. Thank you for everything!

Helpful during the process. And worked to get me the best price, working through different options with length, interest and term length. But they made a mistake on my paperwork that would have cost me a lot of money if I did not catch it. SO keep checking every line on your paperwork before you sign it. Also once you sign the paperwork there is no follow up. This was a problem since we were making final changes the day before I signed. I never received a final version of my documents.

I called your company for a refinance because my friend Odette ** can't come up with her present payments. Mr. Andre ** help us. Mrs. ** was able to refinance her loans with no problem. Mr. ** did a wonderful job in making the loan possible and he was very honest and thorough. Keep up the good customer relation.

Refinancing - From the beginning Anthony **, incredible. What an asset. Tammy ** was the best processor I have ever encountered. I’ve been in Nanking 34 years and never seen anyone like her. Anthony and Tammy... What a team. Your company is fortunate to have them.

After two attempts prior to Mr. Cooper I had given up attempting to refinance my home loan. Mr. Cooper's professional mortgage staff got the job done in a timely manner. They were easy to work with and closed in good order.

I had a seamless process to refinance my home. From start to finish the staff and their processing partners were courteous and accommodating. Followed up with me throughout the process and never hesitated on answering my questions. I am very pleased.

The people I worked with were very responsive and friendly. My only issue is that when I originally spoke to Jason ** he was very specific that I wouldn't have to pay origination fees since I was already a customer of Mr. Cooper, nor would I have to pay for the appraisal. However, both were on my closing paperwork. I inquired about it and Jason went on and on and on, but it was a lot of mumbo jumbo and sounded more like backtracking than actually making any sense. By that time I was already in the weeds, so continued on with the refinance. Thank you for asking.

As soon as I got in contact with Roque and started the process of a refi he pretty much left it up to myself or someone else to handle the paperwork. He just kept pressuring me to get paperwork done so that it will close. Which means he will get paid. That's all he was worried about. If I had to do it all over again, I would have went with someone else.

We had an existing mortgage with Mr. Cooper and we wanted to refinance at a lower rate. Their process was pretty simple, to the point and just involved standard questions and answers. The experience was all very good. It's worthwhile and I encourage people to do it.

My husband and I recently refinanced our mortgage with Mr. Cooper. My initial phone call to get things started was handled by Daryl **. He was extremely helpful with all information and documents needed. All documents were online and very easy to review. Things progressed in a timely manner. Our loan processor Joanna ** was very helpful and knowledgeable as well. She worked with us and kept us abreast on how things were progressing. Every step of the process went smooth without a problem. Very very pleasant experience refinancing with Mr. Cooper. Thank you Daryl and Joanna!!

Nationstar recently made my home refinancing easier than I could have ever imagined. From the date I originally called to inquire about the possibility of consolidating a 1st with Ditech and a 2nd with Nationstar the complete process through closing took all of 33 days. The loan processor provided a complete list of documents required for the underwriters and only came back to me once for a more legible copy of one of the documents. I could not have been more pleased with the rate offered, the electronic signing process and most importantly the comfort I had with the courtesy and professional attitudes of the loan processing team assigned to meet (exceed) my needs. Thanks again Nationstar!!!

Mr. Cooper claims to be "committed to helping you get your insurance claim funds, as quickly as possible". That is a bunch of **! I have been lied to, mislead and basically given the run-around by their insurance claims department. In the last phone call with Devin ** (Manager), she offered options outside of the normal process but would not put anything in writing. They lie, they do not call back, and their management takes no responsibility. Run away!!!

Always bad, always. Since day one of them buying our mortgage from Seneca. Always looking for ways to avoid applying extra principal payments towards balance. Long hold times, problems never resolved.

Mr. Cooper purchased my prior mortgage. They contacted me to suggest a refinance multiple times. Eventually, I spoke with someone who figured out the right product that works for our specific circumstances. Our cash flow situation has deteriorated and this new product was able to restore it, not to where it had been but to something closer. The first few times I spoke with people, they didn’t ask enough questions and get to the bottom of where we were. Only the third person we spoke with really spent the time to listen to us, since it’s an investment property, what our priorities were in terms of cash flow and timeframe and all of that. Everything went smoothly from there. Also, they have made a lot of improvements on their website from when it was Nationstar.

My original mortgage was from Nationstar and when I refinanced with them, they had great reps who were very professional. Any questions I had, they answered immediately. If I left a message, I got a call within a half hour. With the refinance, we’ve had a lower payment and a better interest rate.

I guess Nationstar was so bad they had to change their name to Mr. Cooper. A previous mortgage was taken over by Nationstar in 2012. They failed to pay my taxes even though they were escrowed & I mailed them a copy. It took 2 months & 20 people to fix it. I panicked when Nationstar/Mr. Cooper bought out my last mortgage 4 months before sale. Sure enough, I received a call today saying we owe them $291 three months after the sale. The person was in internal collections & had no closing paperwork info. She confirmed my last payment & the closing was 7 days after. The real estate company "Berkshire Hathaway" sent them the final closing including the 7 days.

My house was flooded from Hurricane Harvey. My flood insurance adjuster advanced me $40,000 so I could get started on the repairs of my house. Keep in mind this is an advancement. This is only about 1/3 of what the total claim’s going to be. I sent the check to the Mr. Cooper Insurance Claims Department and they sent me $20,000 back and held $20,000 of it. Mr. Cooper employee tells me I have to be at least 50% done in order to draw any more of my insurance money. Then they tell me they're going to charge me for the inspection. And then they want me to send them contracts and W9's and lean waivers from any contractors that I use, that's none of my mortgage company's business.

This company gives straightforward information on its website and offers several methods for payments; friendly customer service. However, I'm a little thrown off by the name change to Mr. Cooper.

If you qualify request and you sign the papers motorist and send it to Mr. Cooper then you call to see if they got your paperwork, they will tell you, "Yes we got it and it takes 30 days." After 30 days you gonna call them to find out the status they will tell you, "You did not qualify, you fail to make extra payments to your principal and that’s why we denied your request." Mr. Cooper is scam crooks company.

When deal with the making home affordable program, this mortgage company didn't want to participate in the reduction of the principal which is essential for to work.

They bought several of my bank notes in January of this year. They immediately started placing forced insurance and escrows for insurance and property taxes even though I’ve always paid them myself. They stopped recording my payments and were putting them on the side for shortages even though they said they remove the escrows and they acknowledge my insurance. It’s an ongoing nightmare with daily collection calls and Robocalls from them.

AWFUL, Mr. Cooper continually takes my payments but says they dont have them... Every month since Mr. Cooper changed from Nationstar... Problem. Stay away. Trying to get resolved. Sat on hold for 20+ minutes. Get someone that is trying to help... oops call get disconnected. Awful.

I was treated extremely well by my loan officer, Scott ** and my loan processor, Noemy **. They were both very friendly and professional and extremely efficient in getting my refinance completed quickly. I did refer a friend, Nancy **, who has also refinanced using Scott **. We both are still waiting for our dinner and movie Mr. Cooper promised for those who refinanced with the company.

My loan got sold to Mr. Cooper and my experience is great. I didn't get the help that I did with Mr. Cooper when I was dealing with Nationstar. Mr. Cooper told me how to go out and fix a couple of items on my credit, when to do it and how soon to get back to them. I did exactly that and my credit grade was improved and they got things done. Also, the credit agents seem to have everything at their hand.

Mr. Cooper called us if we would like to look into refinancing. We were in a variable rate loan and it would be in our best interest to switch while the interest rates were down. During that time, it worked out great for us to be on the variable rate loan because we had about 2% interest rates at times. But I kept feeling that this good thing would end. Since refinancing about two months ago, we’re already in a fixed rate and we didn't have to worry about what's going to be the variable rate in the future or the economy.

Emails and voicemail left for loan processor not returned. Initial contact person was great but the woman who took over the next step was not. The loan was ultimately denied and I understand why. The first two refinances processed smooth, convenient and we'll definitely done. I wish we had not been assigned a different processor for the final experience.

From the time we applied thru the closing all parties kept us informed of all stages of the process. When 3rd party meetings were necessary appointment times were spot on accurate. I wouldn't hesitate to refer a friend to your company. Thank you.

To start out, my mortgage was transferred to them by BOA. This was being done while I was going to school out of state and had squatters break in and trash my house and finalized my insurance claim for the damage. Because of the damage and having to get it fixed I moved back to get it done, my insurance claim check was sent to this company and was deposited into my escrow account. To get the damages fixed, my house was deemed as uninhabitable by the city until the damage was fixed. They did the legal (not right, but legal thing) and withheld the money until I got a contractor to fill out their paperwork. Then after getting that filled out, I’d have to come out of pocket to get the first job done, then come out of pocket again for them to inspect the repairs.

My experience in refinancing with Mr. Cooper was standard operating procedure. They were helpful and everything was fine.

I was already with Nationstar before they became Mr. Cooper. Since changing over, my statement got a lot better. It's detailed, easy to read, and tells me everything on it. My interactions with their representatives were great. The refinance process took two and a half weeks. They got it done really quick. However, I got a letter saying somebody else bought out my loan. It was kind of confusing. While they were good, I wish they didn't sell my loan to Fannie Mae. Still, my overall experience with Mr. Cooper was enjoyable.

I had looked into refinancing prior, and then got interested in doing that. Mr. Cooper has a program so I decided to go with them. Their mortgage professional was good. He was able to answer all my questions. From doing mortgages before, it was easy to go online instead of having to meet somewhere. Basically, you can do that anytime with Mr. Cooper instead of having to make an appointment and meet somebody. They make it really easy. It was a good experience.

The fact that Mr. Cooper reps cannot be reached for better or worse is just silly. I've tried calling only to get long wait times, disconnects and reps that read from scripts and cant actually help anything. Anyway, it has been 4 months now since we began having trouble paying our mortgage and a letter came detailing our "dedicated rep" who would help in this situation "they can help" the letter said. I called in thinking "this was gonna be great", a rep with a name and an extension. Well, just as I expected the rep whom answered had no idea who the person was or how to transfer me to her even with her extension and all credentials.

Attempted to refinance our home with Mr. Cooper, with good income, credit scores near 800, and cash for the closing costs. Representative told me that we would have no credit or income verification (so what?) and no appraisal fee (good). Saved us only .25% and kept saying closing costs would be rolled into the mortgage, not what I wanted. I finally insisted he tell me the AMOUNT of the closing cost and it was $7800!!! We'll refinance somewhere else, thank you.

I found an envelope in the mail letting us know that our Mortgage Company was changing from Nationstar to Mr. Cooper. So, I opened the letter and it had an offer to refinance our house for a lower rate and payment. We have been having a hard time keeping up with the mortgage and all our bills. After talking with Elliott **, he let me know that we could refinance our home fast and easy with the HARP Program. He connected us with Shino ** who closed the deal for us. Within two weeks we had a Notary at our house signing the closing documents. We lowered our payment by $300 and skipped two months on our mortgage payments. It's stressful making the mortgage payment, this helped my family a lot. Thank you so much for your help.

Mr. Cooper has a better rate and everybody was great. They got the refinancing done in about a week and it's a done deal. We're all set up and the next payment is next month. We cut down the time that was left on our mortgage down to a 15-year loan with the same payments and now, two-thirds of my money goes to the principal instead of just one-third. It was a great experience. I virtually had to do no work at this at all other than sign my name and I didn't have to do a lot of digging through documents.

I looked into a refinance because of the low interest rates. Mr. Cooper's representatives were all good. They should keep up the good work.

Was told I could make payments ahead of schedule then got my bill and payments were put towards principal. Had to call again then told that it should have been that way. Have to call again. Not happy. Wish everyone was on the same page when you call. Wasted time.

Everybody that I worked with at Mr. Cooper did a great job. They made it easy for me. I was with too many mortgage companies and they never tried to help me the way Mr. Cooper did. My son has a property and we told him to go with Mr. Cooper. He's working with them right now trying to refinance his house because he's had the house since 2005.

The original loan was through Wells Fargo and I wasn't happy with them. I found another lender and went through Citibank, then Citibank sold the loan to Nationstar. When Nationstar sent me my last statement, I got an email saying that Mr. Cooper was taking the mortgage from there so I went to the link and looked into it. The transaction was very easy to do and it went smoothly plus the agent that assisted me with the loan was very helpful so I’m happy. Mr. Cooper did an awesome job and I really appreciated it. I referred and recommended them to a friend.

HARP Refinance - Simply terrible! Lack of communication. Told one thing one price at closing then another, then another. Felt hustled like we were buying a used car. I was told rather than asked when closing scheduled. No communication from this company whatsoever.

We had NationStar for 10 years, we recently remortgage the house when you became Mr. Cooper and I have to say everyone at Nationstar / Mr. Cooper were fantastic working with us to get a lower interest mortgage. I really like to thank everybody there.

I did a refinance recently and I still did not get a copy of all the closing documents I signed at the time. Left numerous messages for someone to get in touch and no response yet. Please can someone help. Thanks.

I refinanced with Mr. Cooper and I lowered the rate and the term of my loan. Their reps were good, too.

After 17yrs with no issues a family tragedy caused me to fall behind of 2 payments. The first customer service representative I spoke with was extremely courteous and made a deferment plan to help us catch up. On the payment date we agreed Oct 13th 2017, I called to make the payment at 8:15am to be told I was given inaccurate information and rudely, she refused my payment. I was informed that foreclosure would start Oct 17th. Completely devastated I called back again on Oct 13th and was told by Ashley that we could most definitely reschedule and she apologized for the previous customer service rude unacceptable attitude.

My interaction with the Mr. Cooper team went fine. Everything was wonderful and I will definitely use them again.

The folks in underwriting are absolute morons! Mr. Cooper bought my existing loan recently, and after being solicited to re-fi via the mail, I decided to apply for a new, money out, first. The sales person said everything looked good and I proceeded the arduous task of compiling the necessary documents. Six weeks after everything was submitted I didn't hear from them for days and they were not responding to my calls/emails. After leaving a very negative review on their website, the broker finally called and said they do not make loans on this "type" of property. Underwriting knew what "type" of property it was from day one! Still, they saw fit to have me waste numerous hours running around to provide documentation for an impossible loan. Totally incompetent idiots.

Mr. Cooper has held our note since we moved into our house. There's been an increase in property values everywhere especially where we live and we wanted to reduce our mortgage interest. The rep who I spoke to at Mr. Cooper was good. I also received a thorough guidance from them. The refinance just went through and the next month, my payment's going to be $500 less. So, that's great.

I have an existing mortgage with Mr. Cooper. They were not the originators of the loan. I'm trying to separate an adjacent lot from the primary house which carries the mortgage loan. I've paid the taxes and liability insurance on the empty lot out of pocket for the years they've carried the loan. My issue is the difficulty in doing so. The lot and the lot with the house on it are two different parcels according to county tax records. The process of getting Mr. Cooper to acknowledge this and to get me a partial release so I can sell it is quite ludicrous.

The payment on my old mortgage was too high and since refinancing with Mr. Cooper, I now have a lower affordable payment. It was great. They were very fast and effective.

Ever since I have my house in 2006, Mr. Cooper has always been our mortgage company. I didn't really know it's the Mr. Cooper company until I wanted to refinance my house and they sent us some flyers.

The rates were lower since my loan was switched from Nationstar to Mr. Cooper. Their service was fast, smooth and efficient. Even their transactions and mortgage professionals were excellent.

Where to start... Get a call about refinancing our home. The agent Thea's our info and quotes a rate. We never speak to her again, despite numerous messages and attempts. She's either on vacation or training. We get our gfe and then later that night another one shows up that is different. Our house gets appraised and they send another loan estimate, again different than the first. And when I say different, more expensive. Finally talk to a manager, find out the original agent put in an inflated home value. Now that our house appraises for the correct amount, our luv has changed.

I have my existing mortgage with Mr. Cooper and have been with them for at least five years now. I’ve had no problems working with them so I did a refinance. The interactions we’ve had were strictly professional and they gave me the information I needed and I was pleased. I’ve also received accurate and timely guidance from them. The refi lowered my mortgage and it’s really helped since I’ve retired. It was a good experience.

Nationstar/Mr. Cooper reps are very nice and supportive on the phone but it seems they don't know what they're doing. My payment got lost in the mail, was processed a day late, and so I got charged with a late fee. The fee was waived as a courtesy but then it wasn't. It was all cleared up and waived by the next rep, until it wasn't. Third time's the charm: the fee wasn't for a late payment, but for "corporate advance fees" that have mysteriously appeared on my account from the previous mortgage servicer, Citibank, despite the fact that any and all fees from Citibank were paid and documented years ago. Nationstar/Mr. Cooper is either unaware of how to do its job or offering confusing, misleading information. Ask for everything in writing.

Nationstar took over my loan and they communicated different possibilities for a new loan. But when I first talked to the loan consultant, I was very clear that I wanted to know how much the loan was going to cost me and he continued to say there would be no upfront cost. I got into a pretty heated discussion with him because I wanted the truth rather than the highlights and finally I was able to get clarity because I continued to push it. But others, especially folks who aren’t necessarily financially sound, would have gotten the impression that there was no cost to the loan transfer and change and that was very frustrating.

Mr. Cooper has been my mortgage since they took over Nationstar, with whom I was with for almost 14 years. I decided to refinance my house to get a house loan with that property and they granted that for me. I wanted to get a cheaper mortgage, and we did. They refinanced it, and they accepted my credit report. And they did it in a quick fashion. They did it within a month’s time. I'm satisfied with the quickness of the deal. They did a beautiful job with that.

We had Nationstar which turned into Mr. Cooper and it was easier to refinance with them because they were already our lender. Everybody was really nice and it was a good experience. Now, we’ll pay off our house five years earlier than we were going to.

Refinancing my mortgage was a smooth process. Mr. Cooper (previously Nationstar) has friendly representatives that are informative and gave clear explanations to all my questions. I especially appreciated the ability to complete and send all paperwork through email, in addition to signing documents online. I would highly recommend Mr. Cooper for people who appreciate good customer service and ease of process!

We've been with Mr. Cooper for a long time. We were consolidating and looking for a lower rate. I talked to another company, but the guy from Mr. Cooper that I was working with gave me some advice. He was a little bit more educated and helpful about everything and he could guarantee the rate, whereas the way the other company worked was they trick you into doing something. I like that everyone that I spoke with at Mr. Cooper was very polite and I could understand them. However, our payment to Mr. Cooper is more than it was before but that's because we consolidated. But, it's nice having it this way because that's the debt for a business that failed and it's a constant reminder in having it rolled into our mortgage.

I was originally with Bank of America but my loan was sold to Mr. Cooper. Since I was trying to save money, I refinanced my mortgage. Mr. Cooper's reps were wonderful. Anytime I had a question, they were really quick to respond, whether it be via email or via phone. They kept me informed the whole way through. They let me know what each step was and what the different outcomes would be on various things like the interest rates. They did everything great.

I refinanced my existing loan with Mr. Cooper with Mr. Cooper Dec 2016. The broker was not that great but I thought if I can lower my mortgage I can overlook whatever issues I have with the broker. Well, this refi was supposed to be no money out of pocket, that was not the case. I actually paid nearly 2k out of pocket for taxes that were escrowed from my existing loan and with me refinancing at the end of the year there should not have been any funds due. Approx 6 months later I receive a letter from my local tax office indicating my taxes had been paid twice and I would need to work with Mr. Cooper to have them collect the funds the tax office. First time I called mortgage company they indicated they would have the escrow department research this and contact the tax office.

It was a wonderful experience overall with Mr. Cooper. I was wanting to get involved with the HARP program, which I did on one of my loans, but it was running out by 30 September. Ronnie convinced me that I should go VA with the other one and since I had already been with Nationstar for about 10 years and I had good dealings with them, naturally I went with them when I did my refi. Ronnie started everything off and then it was handed off to Devin. He took the ball and ran with it. I got in contact with somebody who was very much a professional and when you deal with a professional, you expect everything to run smooth and this was the smoothest experience I've ever had with financing a mortgage. I got excellent guidance too.

We've been with Nationstar for years and we were on an interest-only mortgage then we went with a fixed rate. Everything was as simple as it could be. All the way from signing and having the papers to someone being sent out to us has been fine. It's also easy when you have a scanner on your phone and you scan things back to each other. However, we had to have it done twice when they missed something but that's no big deal.

Was very pleased to be able to refinance our mortgage with a very low rate with Mr. Cooper. Dealing with Max ** and Karen ** was wonderful. Was able to contact them directly and receive answers to all questions. Wonderful to call them and have them answer the telephone!

It was a great experience since it was my first time refinancing. They helped me each step of the way. Even when it came to the electronic signature which I was so amused by. They answered all my droughts and questions. Everything was done in a timely manner. I appreciate their hard work and dedication. Thanks.

When we first started looking for homes, there was a foreclosure that was financed through Nationstar and we got hold of them. We got approved but we ended up getting another home through them. We wanted to keep our home, purchase another one and rent this one out but we could not do it under the terms we had so we had to refinance. Everyone was helpful and friendly. They seemed like they knew what they were talking about and so far, everything is leading up to what they said. The loan has gone up because of the refinancing charges that were added to it but that's not bad. Our payments dropped some but because we have paid more than we should have, the time is pretty much the same.

Working with Carlos, Desiree and the notary was a great experience. I was informed of the process on my loan from day one through funding. I would recommend to my friends doing business with Mr. Cooper. Thank you very much for the great service.

Refinancing my loan with Mr. Cooper gave me peace of mind. Their reps were very professional and friendly. They stayed in contact with me while we’re doing the process and the guidance I have received was very good.

I've had Mr. Cooper for 11 years. I wanted to get rid of my PMI mortgage. And the transaction was as smooth as I've ever encountered and the reps were knowledgeable too.

Cash Out Debt Consolidation - A BIG, FAT THUMBS UP to Christopher ** and Coleman **. Both young men were so polite and patient. I am a dinosaur with technology issues. I give them a 110%. Great job. Great teamwork. Thank you.

My loan was transfer from to Mr. Cooper that will give them another name Mr. Crocker. I'm been dealing for close to 6 months in a modification loan and they have not yet come up with no answer. Instead they are taking more time until the property is lose. Is already in foreclosure. Selling date 12/09/2017 and every time that I make a payment is to book the modification, and no results, I call back they request another payment and paid, and nothing happens. The person in charged is loan specialist, but, I believe is specialist to keep the property lose, so they can make money.

Upon writing my initial negative review I must admit that Mr. Cooper promptly addressed my concerns. I give them credit for that.

I am really unhappy with Mr. Cooper. First of all the name is dumb and 2nd of all they are horrible. I had an issue this month where my auto-pay payment was not showing on mrcooper.com. It showed that my next month's payment was the next payment to be taken out. For some reason, this months payment did not show on my account. I called Mr. Cooper and was told that the next payment was to be taken out next month and that there were no pending payments. I ended up canceling their online auto-pay all together and made a payment thru my bank account. Of course I checked my bank account this morning and Mr. Cooper took out both payments and over drafted my checking account. I hate Mr. Cooper. Not only the name but, their business practice. I didn't choose them as a lender, my account was sold to them. I am looking to see if there is any way to be removed as a customer from them!

I've been trying to refinance for the last year and it was a little tough getting set up with Mr. Cooper because of the initial agent I talked with. I don't know what happened to him but I ended up dealing with another agent. He was great and whatever he told me would happen, it happened. He explained the process and the documents I had to fill out and sign. I was already in the system and it was just a streamline that didn't take that much time. The whole process took two months and everything was upfront. With Mr. Cooper, I have a lower monthly payment and lowered interest rate.

My experience with Mr. Cooper was excellent. My original mortgage was through Bank of America, then it transferred to Nationstar, then to Mr. Cooper now. I did a refinance with them and their representatives were very helpful. They assisted me with everything that I needed. I was happy they were able to make it happen as quickly as they made it happen. From the first conversation until we were done, it took two and a half weeks. I got reduced monthly cost and expenses.

I talked to a man from Mr. Cooper on the phone and told him that I got their paperwork about HARP but never understood it. He explained to me that I could save a little bit and pay off the house in 15 years. I had to refinance it a couple of times for family matters. He gave me his name, phone number and he said that I could call him if I have problems. And then another man took over and he said he'd be my point of contact.

We used to have a mortgage with another company and they put our mortgage through a company which we didn’t even know. We had a very high rate, so we tried to lower it. We tried other companies but they gave us a hard time. Mr. Cooper was one of the more reliable to deal with. We got transferred to Rob and even though somebody else ended up finishing the paperwork, I was able to deal with Rob a little more than anybody else. I feel comfortable dealing with him than any other because it was so hard to get in touch with everybody. They kept changing representatives for the mortgage. We deal with somebody but then the next week it will be somebody else. We always go back to Rob and he was able to guide us. We couldn’t understand what’s going on and we had a lot of questions, but he was very nice and tried to help us a lot. We'd recommend Rob to anybody. On the other hand, we kept on calling Mr. Cooper but they never called us.

Nationstar bought my loan from Citibank then changed to Mr. Cooper. The transition has not been painless. They send me information confirmation mailings to my wife and I then don't provide the correct fax number to send it back to so it goes to a voice mailbox. Come on Mr. Cooper, be better than this. Stop costing me my time for you to get your act together and verify my information when you purchase a loan from someone else. Getting a loan is a painful enough process, don't throw salt in the wound.

We had an ARM that readjusted every year and we've been holding off to see if we're going to sell the property. We held on to it for a while then decided to refinance and lock in the rate with Mr. Cooper. We were already with Nationstar so it was easy for them to call us and they were able to do the HARP program. Discussing the options was also very easy and they walked me through everything and handled it all. Mr. Copper is very friendly and easy to work with.

We already had our loan through Mr. Cooper and we wanted to get some cash out for home repair so we got a refinance. They gave us the best rates compared to others and their mortgage professionals were very good. Their guidance was great. They gave us all the information we needed and answered the questions we had. Everything went smoothly at the beginning, though it was sometimes hard to get answers at the end.

Mr. Cooper was our existing mortgage holder under their previous name, Nationstar. I saw reports of the drop in interest rates since we had the last refinance. Running my quick numbers through online mortgage calculators suggested that we could probably refinance from a 30-year to a 15-year at essentially the same monthly payment.

I had HELOC with my bank that was due by the end of December at a much higher rate than I had. I called Mr. Cooper to see if they could do my refi and combine the whole thing to have just one payment. The person I worked with was very capable and intelligent. He was very good and he took care of everything I needed. It's a lower rate and now I no longer have the HELOC. Their service was great, complete and thorough. It was everything I hoped it would be and I'd recommend them to anyone.

Mr. Cooper has my current loans so I called them to refinance. Their representatives knew what they're doing and they call back when they said they would. They made it easy so it's a no-hassle refi. Justine, the original guy, and then the lady also that's close to their books, were good and helpful. I was on travel and they sent somebody to Chicago to help me sign the papers. Using them reduced my number of years so I'll save one million at the end.

I refinanced with Mr. Cooper to lower the interest of my old mortgage. It was easy when I refinanced with them before when they were known as Nationstar Mortgage, and they said I would just stay with them. They have great customer service and were also easy to talk to. They explained everything, and I didn't have to go back and forth and call. Every time I have a question, they had an answer for me right away. It was very smooth. Mr. Copper has been excellent and pleasant.

The loan was completed in about a month. Since we refinanced with the same company, they had most of our information already. E-signing was simple. The people we worked with were all very pleasant and professional. The final signing was convenient as the notary came to our home at our convenience. We were given excellent information on types and costs of loans so we chose a shorter term (15 years) for almost what we paid for our previous 30 year loan.

Refinancing with Mr. Cooper went well. Their professionals were helpful and nice, and they answered all my questions. I received good guidance and I didn't need to pay first last September. Overall, my experience was quick and easy.

I was looking to do a bunch of work on the house and sell it and Mr. Cooper came up. So, I just refinanced instead of taking out a home equity loan. And it's cheaper. Their reps were fantastic and their guidance was straightforward. I didn't have to go back and forth a lot. There was ease in their operations and I would do it again in a heartbeat.

I had done business with Mr. Cooper in the past and I currently have a mortgage with them. We did a HARP loan which accomplished a couple of things. The PMI mortgage was removed and we utilized a shorter loan term. And although the interest was not the best I could find, it was competitive. Plus the guidance I received from the mortgage officers was very quick and direct. The people at Mr. Cooper were very professional and knowledgeable.

We had a GREAT experience refinancing with Mr. Cooper. We got a great rate with our 15-year term that is going to save us thousands of dollars. Very quick closing. Everyone was very helpful and professional. I have already told numerous people about your company.

We had a mortgage with Nationstar and decided that we lower the interest rate and duration of the mortgage from 30 down to 15 years. The people who handled the refinancing process were very efficient and it was a very good experience. We have done things in the past and this seems to go a lot smoother.

We were with Nationstar and did a refinance. We had to go through several steps and they kept us informed on everything along the way. We were able to get a lower rate and a shorter term. The name change to Mr. Cooper is weird but everything went smoothly and we’re happy with everything they’ve done. Hopefully, we’ll take advantage if we get the opportunity to do it again.

I had a loan with Nationstar before it became Mr. Cooper. I originally got a loan with the bank then it was sold to another company so that's how we ended up here. I decided to refinance because of my income now and I wanted to see if I could get a little lower interest rate and lower my payment. Their reps answered all the questions I had and if they didn't have it, they got me an answer. Everything was wonderful and done in a very professional and timely manner. Plus, the reverse mortgage lowered my interest rate to around 2% and my payment to a little over a $100.

My previous mortgagor was relentless and sent me tons of paperwork so I called to tell them to knock it off. Mr. Cooper was where my mortgage was at in the first place. I refinanced with them to get a lower interest rate and to consolidate some loans or payments. They did a good job. All that’s required for the whole process — emails, phone calls, and signing the documents — went well. It was completely done in two weeks. I was very satisfied.

When I reviewed my home loan with "Mr. Cooper" I found the process to be very informative and easy to understand. Julianne ** kept me well-informed and this was the smoothest refinance I had ever done. The loan closed quickly and I would highly recommend this company.

We refinanced with Nationstar which is now Mr. Cooper. We thought of the option of possibly moving but we never had a problem with them so we stayed. We knew we had equity so we took some of that to finish up some things that we didn’t do before in the house. Everyone at Nationstar was very good to deal with. Scott was the one who I started with and he was phenomenal. If I had any questions or concerns I could always contact him and he would help me. It was very quick, easy and painless.

I had sold my family vacation home and when I had refinanced my primary home, I had taken the money out to purchase the cabins which I had for 15 years and I was taking that money and putting it back into the primary residence. I was looking at first what my options are to reduce the monthly payment now that I've put down so much money back into it so that’s when I was talking with the financers.

I had a mortgage with Mr. Cooper and I refinanced. I did it over the phone and I did the document signing online, and at the closing, they had an agent come right to my house. The process was incredibly easy and wonderful. The reps were very gracious and considerate and just a pleasure to deal with. I explained to them what I was willing to do to get my mortgage down and they looked at it a few different ways and they said this is the best way and I agreed. This is my fifth or sixth mortgage and it’s just getting easier all the time, and I love it. One of the things about it that I didn’t care for was they didn’t take a cashier’s check at the closing, which I understand in a way. I had to wire the money to them, which was something I’d never done before, but if I do it once, I’m good and I can do anything. Overall, the people at Mr. Cooper were very knowledgeable, pleasant, and fast.

I had a good and streamlined experience with Mr. Cooper. I had to mail one or two things, but we did almost everything online. They were very nice to deal with and I felt like I got a good rate. I checked the two banks we do business with, but I didn't feel like they were doing anything special as far as lower rates. I could have gotten a lower rate, but I'm just not sure that it would have even been the 4.25%. So I went ahead and checked with Mr. Cooper.

I had a loan with a different company and it was transferred to Mr. Cooper. I was their customer for many years and then recently, I wanted to take advantage of the HARP program and better interest rates. I started putting out requests through various channels and thought I’d give Mr. Cooper an opportunity to meet or beat those existing offers. And they did really well in beating the offers that I had from other lenders, so did a refinance with them. It was very fast and efficient, and really beyond expectations at every level. I hadn’t done a refinance in a long time, so I suppose some of that is the industry’s advancing with technology, but it was as seamless and perfect as I could hope for.

I wanted to refinance my old mortgage to get a lower payment and a better interest rate. Mr. Cooper sent me a letter saying that I qualify to Nationstar so I called them up.

So, like so many others, my mortgage was acquired from CitiMortgage recently. I received all the paperwork notifying me of the transition, etc. and all seemed OK. I was able to register on their website and view my account online - still all good. While with CitiMortgage, I routinely paid future ahead of the scheduled due date, I.e. I would make the Oct. 1st payment on Aug. 28, the Sep. 1st payment on Jul 28, etc., etc. I also added a little extra principal to each payment to pay down the principal. So, now the mortgage transfers to Mr. Cooper, I review my account online, my next payment is due Nov. 1, 2017.

My homeowner's insurance was up for renewal by the September 16th. On September 26th, I received a letter from my homeowner's insurance stating a lapse in coverage due to non payment of renewal. I remember seeing on my mortgage statement that it was paid. I logged online and verified funds were withdrawn from my escrow account. I called my insurance and explained that my mortgage company (Mr. Cooper) had sent a payment on the 11th of September. They stated that no such payment has come in and that I have until Oct 2nd to resolve or make payment on the policy or it would not be reinstated.

I had an ARM with Mr. Cooper and I wanted to get a fixed mortgage. My interaction with the reps was all good, and it’s still a process that unless I know what is happening, I’ve got to go with what they say. Refinancing my old mortgage lowered my monthly payments and overall, my experience with Mr. Cooper was fine.

Mr. Cooper had my original loan. I was looking for a better rate and I refinanced with them. The builder was still on the original thing so I had the second mortgage that I had to incorporate. The rep did a good job helping me with that. It was quick and I'm very happy with my experience. I have lower monthly payments and I would recommend Mr. Cooper to a friend.

We had our loan with Mr. Cooper before and they did fantastic on our refinancing. They had lower rates and I was able to pay out some other debts that we had and wrap it into the house loan. The reps were knowledgeable and they listened to my needs. They came up with a couple of different formulas for the refinancing based on how long I wanted to finance for and what the monthly payments are. The notary person came out to the house and all the paperwork was super easy to do.

We've had Mr. Cooper for the last 11 years. They kept badgering me every month for the last year and a half to refinance my old mortgage until I did it. Everybody from their company was great. They made everything straightforward, explained everything, and things went really fast and smooth. They also stayed on the schedule that they quoted me in the beginning.

What a pile of Garbage! This place is TOTALLY CRAP. I had a loan with NationStar Mortgage (previously) now Mr. Cooper. After the last 7 days and over 5 hours of personal time on the phone still no resolution with a inaccurate disputes. The last Supervisor "Bart **" however take the cake by giving me a direct line that was a fake number. I'm not an Ex-Girlfriend Stalking you. I'm a actual customer. Very disappointing.

I have been working really diligently for almost two years to refi and I wasn't eligible for one reason or another, and then Nationstar changed their requirements and I became eligible, but I never knew it until the interest rates went up two full points. The mortgage professional disappeared very shortly after I got the loan, which was completely misrepresented to me, and I ended up in a lot of difficulties as a result of it, but it had nothing to do with Nationstar.

I was already working with Nationstar and they sent me an email me saying they were going to switch to Mr. Cooper. They called me and convinced me after some questions about refinancing. They explained my options and they were very informative and helpful. Everyone was good. I even had a lot of questions and they were able to answer them all. They also showed me how it all worked and what the end result would be. They had cheaper payment and they eliminated the mortgaging trends which were both my goals. Overall, it was an easy, smooth and simple process and I got everything I wanted out of it.

I have owned my home for 13 or so years. Nationstar raised my mortgage due to an escrow increase a few years back and they just sold to Mr. Cooper and the very first month I received my bill Mr. Cooper raised it again by $105 a month! The only thing changed was my insurance which went up by $40 a year (doesn’t really justify the $105 increase). By my calculations they have more than enough in escrow from the previous year from what I have paid into and if I continue to pay for their "projected balance needed" for next year, I would be paying nearly $3000 over than if I pay my taxes and insurance myself. Can anyone help??? We work very hard to keep our home for our children and their stability. I just want to either get out of escrow with them or have my payment go back to where it was.