Mr. Cooper Reviews

We were in a position where we wanted to do some cosmetic type of things for the house, so we started looking to see what our options were, and also maybe get some of the equity out of our house ‘cause we know the markets have gone up since we bought our house. Mr. Cooper took over our loan so we started getting communications from them. Anytime we had questions and reached out to someone, we always got a very timely response. They made the process very easy. We definitely had all of our options, and we didn’t feel like there was maybe something else out there that we weren’t taking advantage of that would make more sense for us. We haven’t made a payment yet, but getting some of the equity out and at our closing, we have been able to use that to upgrade some of our appliances and do things like that.

I found the refinancing process easy, with the exception of having go through the disclosure process too many times - not sure why so many times if already done once. Other than that the process was timely and within the expected time I wanted to complete the refinance. I would have also preferred a better rate :).

My mortgage was transferred from HSBC to Nationstar to "Friendly, happy, local Mr. Cooper!!" I was going thru a very difficult process, as my husband had just passed away unexpectedly & tragically, 10 months after my Mom passed away. When they first contacted me, they needed some paperwork from the condo board where I live. Then I received a 2nd request. Now, I know the info they wanted was sent by the woman at my condo because she sent me a confirmation of the fax. I received a letter which appeared to be a third request. It was the same exact letter but the info they wanted now was on my private condo insurance, but it wasn't clearly spelled out. So, Mr. Cooper took it upon themselves to buy a $350. condo ins. plan which raised my mortgage and screwed with my escrow, NOT TO MENTION THAT I DID NOT NEED IT!!

I had an account with Nationstar and then they became Mr. Cooper. They contacted me and asked me, I asked a few questions, and then we refinanced our old mortgage. I tend to stay with relationships as long as they're good to me. There was a hiccup here and there and Mr. Cooper took care of it. The rep was professional. I was a bit hesitant 'coz I wanna get my mortgage paid off. The rep discussed different options and came upon one that would be much more beneficial and would get me paid off faster if I stick to my plan by paying off all those high credit cards. I've been slowly doing that as we went along and we got the credit card debts all gone now. So, as long as I can keep my wife from using the credit cards, we will be just fine. I would recommend Mr. Cooper. Since the overall payment is down, refinancing our loan with Mr. Cooper makes life a bit easier when emergencies come up.

I had a large insurance claim due to water damage. Mr. Cooper is hold on to my money until all of the work is done. I am floating about $20,000 that I have paid to contractors while they wait until my property is inspected (which I get to pay for). They don't care about their customer. They are another nameless, faceless bureaucracy.

I have to say I have been hesitant about refinancing my mortgage for many reasons. The people at Mr. Cooper (Nationstar) were super! It went very smoothly and our refinancing was done in under 2 weeks (about 10 days). We are now saving money every month and couldn't be happier.

I had a very good interaction with Mr. Cooper's rep during my refinance. They kept in touch with me if I needed something. So I’m very happy. I had a good experience with Mr. Cooper, overall.

I had gone to Greenlight for a loan then Nationstar acquired them. I found that right after we closed the loan with Greenlight. We had that loan with Nationstar for years then the company had a name change to Mr. Cooper. Everybody at Mr. Cooper has been friendly and hands-on and got everything done quickly. I would recommend them.

I applied for Mr. Cooper to refinance our home. I have submitted all the paperwork and they said that it was approved and then all of a sudden they kept on calling me and told us that they need more paperwork. So we spent over $80 sending them the paperwork then after they receive that they said they will give me an appraisal. So we spend another $495 on the appraisal and then all sudden they said they ran into more problems and I have said, "Can you give me my money back on the appraisal?" They that they couldn't because it wasn't refundable and now I'm alone wasn't approved. They sent more problems. I talk to Joe ** on this matter and he said again that was approved but they were waiting for more paperwork. It's been over a month now so I told him, "Just forget it. I want to cancel my loan."

Do whatever you can to not work with this company! Our home loan was sold to them and ever since we have had nothing but issues. We are in the process of doing everything we can to get our mortgage refinanced with another lender. After doing my research into this company I discovered they have had a class action lawsuit in which they were ordered to pay $12.1 million. I also found 7231 bad reviews online about this company and how corrupt they are. We have been trying to get to the bottom of all these issues but have had no resolution or help with any of their employees or managers. They will increase your mortgage payment, not notify you and then apply late fees without any notification. They will then take your mortgage payments and apply them to the late fees so that you are not current in your payments. We are filing complaints against Mr. Cooper with the BBB and the Attorney General's office.

Our refinancing experience with Mr. Cooper was fine for the most part. My interaction with the reps was fine too. It's what you would expect from people who are doing their job and working for a mortgage company. However, there was a mistake that was made at one point. They misfiled some of the paperwork and that had to be filed 12 days in advance to the closing so that set us back. Nevertheless, the refi went through and I was able to accomplish the things that were the goals for the refinance.

I am currently a Mr. Cooper customer. I wanted to refinance my home and inquired with several different banks. After my investigations I found Mr. Cooper to have the best rates for the requirements I had. I dealt with Cindy and Isaac from the start right through the final steps. They were both very professional and provided all the information I needed. They also kept me well informed of the process and responded to all my inquires. The process was very fast and everything went better than I had planned. I would recommend Mr. Cooper and both Cindy and Isaac for any of your mortgage requirements.

We’re pretty happy with Mr. Cooper. We had a home remodeled and for the most part, refinancing was pretty normal. The reps are fairly friendly. They laid out two or three options we had. I already had an idea of what we wanted, so we fit the one that was close and matched that.

I've been with Nationstar a long time. I inquired about refinancing my old mortgage as I was just about to open a business, and stayed with them for the convenience and since I already had my loan with them. I look at it as kind of my money invested in my own home. I figured I had made the right choices in the past and Nationstar made this possible. They're very swift, on point and I was very satisfied.

I wanted to make some home improvements and see what I could do. I contacted Mr. Cooper as I had my original loan with Nationstar and everything worked out. The reps were very good. They stayed in touch with me and kept me abreast of where everything was, how it was progressing and what I needed to do. So, they made it very easy. Everything was clear, concise and to the point. They were very helpful. They gave me the money to make the home improvements that I’m in the process of making.

Our loan got bought out by Mr. Cooper and we are refinancing through them since we haven't had any issues with them in the past. Also, it's easy. The Mr. Cooper representatives are very prompt and they have answers right away whenever I have a question. Plus, they would call me back right away, follow up promptly, and they are very knowledgeable and patient. My experience has been great.

I've never dealt with so many incompetent individuals within one company before. They are not paying my property taxes out of my escrow. The money is there. I'm on my 6th escalation to get them paid to avoid paying them myself or the consequence of tax auction. Needless to say, I did not select this mortgage company. They are absolutely awful. Take a higher interest rate and find a better company. HELL, even Wells Fargo never made any mistakes before this.

The reps were awesome. I had talked to one man and then the guy who I worked with all the time was wonderful. He kept me informed of everything. He also explained everything ahead so there was no surprise. He answered all my silly questions even the ones that I repeated. He was so kind and if something was gonna be delayed, he was right on the phone telling me about it. I told my friends that if they are going to refinance or need a new house mortgage company, I recommend Mr. Cooper. The refinancing I did with them was the smoothest thing I have ever went through.

I finally had some equity and wanted to do a few things around the house, so before the interest rates went up, I wanted to do a refi. When I got a letter from Mr. Cooper, it all seemed like it fell in line. They seemed like they know what they were doing, so I gave it a try. If I went out and shopped the market, I wasn't gonna get anything better anyway, so I went with the flow. Their reps were very professional and friendly. They got back to me right away with any questions and if there was any problem trying to get documents to them, they worked with me on it. It was very efficient and it worked out well. Since refinancing my loan with Mr. Cooper, I had a couple of credit cards paid off and got a washer and dryer.

They refuse to allow FHA assumption because they do no follow FHA guidelines. FHA assumption is one of the simplest of loans to transfer property ownership. Mr. Cooper's assumption manager David ** misquotes the FICO score requirements as 620 when the requirement as per FHA is 500 when meeting equity requirements. Mr Cooper is required to follow FHA guidelines as per FHA. Mr Cooper has fought the assumption at every turn initially not allowing an assumption package stating the loan was not assumable. Mr Cooper has now dragged this out for over six months fighting all the way. They keep saying they will do a new mortgage but continue to deny the assumption. Mr. Cooper and David ** are in direct violation of HUD and FHA.

I'd been thinking about refinancing and I got a call on a Saturday morning from a man named David. He asked if I was considering refinancing and I told him that I would like to, but I have a second mortgage. He said that they could make it work for me. Mr. Cooper’s representatives, both David and Robin, were wonderful. They kept me up-to-date, answered all my questions and everything went very smoothly. They were very professional and wanted to help me to be able to do what I needed to do and they certainly did. They're perfect with everything that my budget allows. I was very pleased with everything and I would certainly recommend Mr. Cooper.

I have been trying to get in contact with my “dedicated loan specialist” since January. I have been calling her, leaving messages and still haven’t returned my calls and everyone I speak with gives me different information every time, I have been calling for help since hurricane Irma and I call once a week and still no help just the run around. Mr. Cooper has very poor customer service.

We wanted to refinance and lower the amount of years that we had as it felt like it was time and our mortgage was already with Nationstar until they switched to Mr. Cooper. Their reps were wonderful. I sat and talked to the first one for a little over an hour to see about starting the process and he did really good. Everything was easy and went through well.

I was consolidating some debt and also getting some money for our home improvement. I had a loan that was transferred over to Nationstar, then it went to Mr. Cooper. I called in and talked to a representative about interest rates. The rep walked me through the process and then we went from there. Everything went very smoothly. I had to call back to check on my escrow thing but overall, it was good and it was my first online experience.

Our mortgage was sold to Nationstar mid 2016. At the time we had owed around 9k. My old company was bought out and I received 11k. Immediately transferred The money only to later find out that our loan have been sold from Bank of America to Nationstar. When we got documentation from Nationstar we were shown to be behind 9k. When I reached out to Nationstar they told me to apply for a loan modification. This was September 2016. Unfortunately I was laid off from my job October 2016. I called in to let Nationstar know and was quickly coached not to mention it fearing I would lose the modification I've been approved for. Needless to say May 2017 we were a few months behind. I got a loan modification package quickly submitted the documents only to have them request more documents.

I’ve already been using Mr. Cooper since I was with Nationstar. The service was excellent in every way and it was the easiest refinance I ever did.

I refinanced and I have never experienced anything so easy! I received some refinancing information in the mail and email and decided to call to discuss. The original persona I contacted was very friendly, listened to my concerns and was extremely helpful. I then decided to refinance and the loan offer was just a dream to work with. She talked to me and emailed me every bit of information needed. The closing of the refinance took less than 30 days and was a great experience.

I had a Mr. Cooper mortgage previously, so I knew the company. I went with them quite a while ago because of the rate. This time, I wanted to refinance my old mortgage at a lower rate and get equity money out of it. The rep that I spoke with originally was very nice and knowledgeable, and she set me up with the mortgage specialist. The mortgage professionals were very timely with their calls. When they needed something, they asked for it, and I gave it to them right away. They did what they said they were gonna do. I was happy with the entire process which was easy enough. Everything was fine and went smoothly. I have a house and Mr. Cooper gave me money, and I paid it back.

Refinancing my mortgage with Mr. Cooper was the best way to go. During refinancing, everything went smoothly and all right. However, I took the equity out of my home to pay off some pretty large bills. Instead of just giving us equity and then letting us pay off the bills, they sent different checks to me after a week and then I sent those checks out to the people who pay the bill. So, all and all, I had a couple of more equity and stuff off of me. I do not know why they did that, but I feel I'm paying a half. Other than that, I got the refinance to really have the home improvement loans. Everything was approved and it was a good deal. I did not get the best rate, but I can live with that for a while.

Bank of America told me that my mortgage with them had been sent to some other company and I would have to deal with them. I wound up at Nationstar, which Mr. Cooper was called at that time. Then I wanted to lower the mortgage I was paying every month through refinancing. And although Mr. Cooper was providing good service and was responsive, I did my due diligence and looked around. But I wasn’t that impressed, so I went ahead and had Mr. Cooper do it for me. And since it was in-house they cut out some fees that others would have charged because I would have been a new customer.

I made a 100 dollar payment. Mr. Cooper receipt showed I made the 100 payment. My bank confirmed the payment amount was 100. However, Mr. Cooper only gave me an $87.52 extra principal payment. Where did the rest of my money GO? This is not the only time or instant I have had with Mr Cooper. I currently give Mr. Cooper a negative 5 if I could. Mr. Cooper told me that since I had already tried to do a refinance with someone else I would not be penalized with another inquiry on my credit score. This was bad information and I was penalized with another inquiry which I have to suffer with until that inquiry drops off. Would I recommend Mr. Cooper? Never.

We did a cash out Refi to do home improvements. The loan officer, J ** and processor, Stephanie ** were awesome. They responded to every call and answered every question, we closed within 30 days! Highly satisfied and will recommend!

We contacted Mr. Cooper about a mortgage refinance. They worked with us and kept us informed throughout the process. When we had questions they answered them right away. Closing was set at a convenient location for us. Thank you Mr. Cooper.

We had our mortgage transfer from Citi to Nationstar (or a month) to Mr. Cooper. We thought what a cool name. But that is all to the coolness. We always paid on time. One of our payment went to a banking cracks. I had proof of that I paid but nobody could help me. I talked to 6 different representatives. Everyone assured me that the next statement time my problem would be resolved. I asked if this will hurt my credit. They said NO. More than 6 months later someone was able to help me but my Pristine credit went down because they report me to credit companies. I called twice about that and was sent to nonexistent emails or person I was talking to didn’t see a problem. Stay away from that fancy, cool name. There is no service there and you can make it your job to solve something with them.

The first person I talked to at Mr. Copper was so nice. His name was Sam and he went out of his way for me. But then, the lady I spoke to wasn't so nice. She called in the evening and I took care of my mother during that time. She told me that they’ve been calling me and it was like she accused me of not answering the phone and she was implying that I was trying to slow down the process. I didn't like that. I told her that I was taking care of my 90-year-old mother, and I couldn't always answer the phone. But she didn't want to accept that, so I didn't care for her. Somebody needs to teach her some customer service skills. But then, the guy who came out to do the closing was exceptionally nice.

Mr. Cooper bought our loan from another company. It was one of those bundling deals where whoever had our loan sold it off to somebody else. Our house is 15 years old and we wanted to do some remodeling. We had some equity in the house and it was okay to do a second mortgage or refinance, so we did it. We contacted Mr. Cooper and they had the best rate, and they already had our note on our house. Our interactions with the reps have been excellent. They've been very good, easy to work with, and upfront. When they told me that they were gonna do something, they did it. Mr. Cooper was competitive on rates and they got us the rate that we wanted. I would tell friends that they're great people to work with and we're very pleased with them.

There was a personnel change in the middle of our transaction that for a short time was confusing. However, it was soon cleared up with a call to Ashley and the process continued nicely through to the end. The personal money sent to us after paying off the two bills was a nice surprise.

I contacted Mr. Cooper about refinancing my home to get cash out in order to pay off credit card debts. Mr. Jason ** helped us with this process and then Mr. ** finished the process with my husband and I. They were very prompt and courteous in everything that they did. The process was explained to us and it went exactly as they described it. The process was very quick and easy. I would highly recommend Mr. Cooper for financing or refinancing for your home. Thank you Mr. ** and Mr. **!

I have a current mortgage through Mr. Cooper. I need to get an ex-wife off of the loan and I wanted a lower payment so I refinanced through them again. It was seamless and easier to go to the same company. Their reps were excellent! They went the extra mile to assure me that it'd be an easy process. They were thorough with good personal service. My payment now is $500 lower. So, it's a good feeling. Overall, Mr. Cooper is good and they have smooth process. If I had to refi again, I'd do the same thing. I wouldn't even shop.

I fell behind of my mortgage by 5 months. So I called them about making 1 lump payment to reinstate the mortgage and they don't want your money. I believe this company would rather have the house. I owed a past due amount of $10,146. So I figured there would be late fees to go on that. I was guessing maybe $1-2K, not even close. We called and they want an additional $8,300 for late fees and lawyer fees. Can someone tell me if this is legal for them to do. How can anyone get caught up when they bend you over and add thousands on to a loan. I would love to sue them for screwing people over. I have had multiple homes and mortgages with different companies and "Mr. Cooper" is a complete joke and a rip off company. My wife, 2 kids, and myself are probably going to lose our house because I can’t come up with an additional $8k. Thank you Mr. Cooper.

I spent 4 months on the phone almost everyday talking to your team of supervisors & representatives, on phone, and also via emails. You guys took me for a royal ride, by causing me severe frustration and pain. All I got after 4 months of struggle was a pathetic letter of sorry from Lovett **. The supervisors Tyrian **, Jonathan ** and Elijah ** were all unhelpful in resolving the case. Additionally, I had spoken to hundreds of representatives, and no one helped me. Finally, after I sent my case to the Consumer Financial Protection Bureau, it got resolved in 4 days. They never compensated me for all the troubles that I had gone through, and the money that I had spent. I would give them a zero star.

My mortgage company went from Nationstar to Mr. Cooper because Mr. Cooper bought them out. I went for the refinance through Mr. Cooper and since I was with them, it was much easier. The professionals were outstanding and the refinancing was very smooth. They called me every step of the way and made sure everything was taken care of. Everybody made it so easy and friendly.

We had a loan with the original company and we wanted to get a refinance to consolidate stuff and retire out. We stuck with Mr. Cooper as it was convenient. After I did some research, Mr. Cooper was known as the biggest loan company in the country that wasn't actually a bank. It was a good choice and we are very happy with them. Dealing with their reps was very easy and to the point. We received step-by-step guidance. We receive good hospitality and they are good people to deal with. They did exactly what they said they were gonna do, there was no confusement and it was a pleasure. If you're gonna refinance your house, go through Mr. Cooper because they explain everything very well and they help you get through it.

My loan was with Nationstar and it got transferred to Mr. Cooper. It was a good transition. I was already with them so it was easier just to stay and refi with them. They have a low-interest rate and their reps were great. The guidance I received from them was good as well. I would tell a friend that Mr. Cooper is a good company.

On balance it was a good experience. By its nature, it's rather protracted, which I understand. There is a good bit of handing off from person to person which is somewhat confusing, and you're not always sure how close you are to the finish line, but I always was able to get timely answers and clarifications from your team and they were always ready to help.

It all began when I called up Mr.Cooper to get some other information. I changed insurance companies for my home insurance. I called to ask on my Mr.Cooper loan and if it had been settled that they were getting that information and that they would be covering my homeowner's insurance. Then I had this letter that talked about TARP and I said to Ricardo, “What is this anyway?”

I had a mortgage with Citicorp and all of a sudden I got a letter that they were changing to Mr. Cooper. I had surgery two years ago and the surgery eliminated one of my jobs. I was getting less money so I had to refinance so I could pay a lower monthly fee. And since Mr. Cooper had my mortgage, I tried with them first and they said they would do that for me. I got my first statement from them and my first payment will be on the 5th of next month. Ever since they took over my mortgage, they take out my monthly payment out of the bank.

I had a CD Mortgage and I had to refinance it because my wife passed away in November and I had to take her off the mortgage. I saw Mr. Cooper on TV and I called them and they helped me. I spoke to a gentleman who was very nice and the guidance was good. So far, the refinancing is working very well and I'm very satisfied with it because I don't have to worry about anything anymore.

I have had Mr. Cooper, originally named Nationstar, for five years and I've had good service. I kept getting phone calls from everybody, asking if I wanted to refinance and saying that I can get rid of my PMI. I was interested and curious, so I followed that route. At first, I dealt with another company and I thought that they sounded too good to be true and that was what it ended up being. And there was one of those things where I had to keep looking for them. Finally, my husband said, "Why are you going through all this? Just go back to Mr. Cooper and see if they could help us." And, bang, that was the solution. Unfortunately, I wasn't able to get rid of the PMI, but I was able to pay off several debts, which was helpful.

There was a loan officer named Lee from Mr. Cooper and he overcharged me on my loan, which cost me to wait until the preapproval expired to reapply for my refinance because I was uncomfortable working with him. I told him that I got this approval from this other place and I asked why their rate and fees were so high being that it was a HARP program and it was a government program. I know everybody has to earn money and I know they have these kinds of fees, but it was astronomical. The other experience that I had was extremely delighted. This other young man was extremely kind and he was a gentleman. He was a pleasure to work with.

I was conned into accepting a modification offer. After making all of my modified payments for 10 months instead of the contracted 4 months, Nationstar, who has since changed names to Mr. Cooper to distance themselves from their bad conduct, chose not to honor the modification, then sent letters saying I was in default for the entire 10 months I was paying the lowered payments the signed contract legally allowed me to, put me into foreclosure if I didn't come up with the difference which was tens of thousands and took my house away. Don't let the name fool you, they're a big bank who will lie and not honor their word and steal your house the first chance they can. If they did it to me then you're not any different. If you don't want to gamble on losing your home, finance elsewhere.

Mr. Cooper used to be Nationstar. I did my mortgage and Mr. Cooper bought it. I refinanced and went through with them again. They called me about the VA rate reduction and it made sense. A guy gave me the information about it and I was interested. He put me in touch with a loan processor. I maybe spoke to them thrice. A week and a half later, I was signing my paperwork. It was really quick. The loan amount went down a little bit. Everything was straightforward and the people were helpful. They were clear and provided the information, the expectation, and what was gonna happen. I’d recommend Mr. Cooper.

The people that helped me were very friendly and knowledgeable. They helped me all through the process. They answered all my questions and came up with some that I should've asked. I would recommend them to anyone I know that are looking for a loan.

I've been with Nationstar for 12 years and then Mr. Cooper took over. I needed to take someone off the title of an investment property so I refinanced my mortgage. The people at Mr. Cooper were fantastic and courteous. They went over what it took to get it done -- the interest rates, the payments, and the benefits of doing either a cashout or just a straight refinance. They responded within hours if not minutes and got the job done quickly like they said they would. It couldn't have been a better experience. Also, the fees were normal and the rates were good. I've recommended Mr. Cooper.

My mortgage was bought by Mr. Cooper then they called me and offered me a refinance option and I accepted it. They offered me a minimum out of pocket closing cost and 0.5% off of my percentage rate, which absolutely saved me about $300 a month. So that really helped reduce my bills because my house payment is high. Their expertise and professionalism was pretty good overall. Zach, the guy that called me and continued to process my information led me to believe though that I was gonna have no out of pocket closing cost. Then he came back and told me that I needed to have $4,500 to come to the table with. So it left a bad taste in my mouth because he misled me from the get-go. But he and I had spoken about that as it was just a misunderstanding so it was all good. I understood what happened and he did too. Other than that the guidance provided was great.

A few months ago my husband who is a veteran refinanced our house and we were told that we were going to be given a good interest rate which was 3.2 which we were happy with but when I saw the closing costs I said absolutely no way because it was $16,000 and I said, "This is outrageous". People that aren't veterans get cheaper closing costs. We dealt with Anthony **. He assured us that we would not be paying $16000 that would be getting $8,000 back that was in our escrow. In fact he would even give us an extra $500 for Christmas gift and we sign the papers the very next day believing him. We never got $8000 back or the 500.00 gift.

I had a wonderful and professional experience with the Refinance Process and the representative (Shaun) who handled the process. Now fast forward to inquiring about reinstating the mortgage accelerator to the refinance and the left hand doesn't know what the right hand is doing! I had a horrible experience getting information and found myself being transferred back-and-forth, and being disconnected and put on hold for up to 20 minutes without any success or answers to my inquiry. If customer service and the Mortgage Accelerator depts. had the knowledge the refinance representative has I would NOT be disappointed!

I was mortgaged with Citibank and got transferred over to Mr. Cooper. I did a refinance because we needed to get some flooring done. The reps were great and very nice. They answered all my questions. They helped me with everything so it was easy and there were no issues. It was a pleasant experience and everything stayed the same. I have a really low-interest rate and we got the equity out and did the refinancing. We were at 12 and a half years owed on our house and so we only opted to 15. I would tell others to definitely go with Mr. Cooper.

I had a standard 30 year loan, taken over by Nationstar after BOA sold my loan. In September in Florida we had big trouble with Hurricane Irma. I proactively called “Mr. Cooper” & they OFFERED a “Hurricane Forbearance” program. They told me they would put the next three payments on the back of my loan, and I could start payments again on the third month. Two months into this “program”, I got a pre-foreclosure notice from them. Apparently the “Hurricane Forbearance” program was not followed through on their end, and now I had to make 3 additional payments to correct the deficit, which I did. Well today I received a “loan modification” package from them (?).

The reps at Mr. Cooper were very on point. I'm the type of person that doesn't have a lot of time so I don't like wasting it and it seemed like they didn't either. I was trying to get a lower interest rate and though I didn't get it as low as I wanted, everything worked out because they explained to me a couple of loans I had that if I got consolidated, it would still help me out. They answered all of my questions and were very professional. So far, everything is doing quite well, and if I had to do it again, I would use them.

I refinanced with Mr. Cooper and had a very good experience plus, their reps were helpful. I was really scared to do it and I don’t have a spouse or somebody that I share the mortgage with so I tried to think of everything to ask. The people I spoke with were very patient and took all the time I needed. I got a lower interest rate as well as a lower payment. I have an escrow account that collects the money for the property taxes so that always makes my payment look bigger than it is but I don't have to worry about it.

I began in October with a request for a partial release. The release was issued incorrectly at first and the bank needed to notify HUD for additional releases which they did not. Seven months later and I am still trying to have Mr. Cooper reach out to HUD for the releases. I barely can speak to a person in that department, the people I talk to do not know what to do and I have to speak to an attorney but that attorney is only available one day a week. Have not heard from them either.

At that time refinancing my old mortgage was a good time for me and the rates were good. Also, I wanted to lock my interest. I had my interest open and it was about to expire this year. Then I went with Mr. Cooper the first time they called and they were excellent. They were very helpful and they answered all my questions.

Mr. Cooper is a great company to deal with. I was in an FHA loan and I wanted to get out of it so I refinanced through a conventional. It was well-handled by Mr. Cooper and they were very efficient. The application process was straightforward and easy. It took a couple of months which was actually pretty quick. And I didn’t have to do much either. Ron explained everything and then when it went over to the underwriter, the girl who did that was really good too. The two people I was dealing with were constantly in contact with me. If there were any questions, they called me and they returned my calls promptly with any issues I had. They were very good. I had a great experience with Mr. Cooper so I would recommend them. The lower rate has also helped me on my mortgage payment.

The process went well and quickly, I was kept up to date throughout the process. The loan officer and the mortgage rep both were very informative and thorough. The ability to sign electronically streamlined the process. I would recommend Mr. Cooper to anyone.

I’m 46 and I was trying to pay my house in less time and get a better rate. When I called Mr. Cooper, I noticed it would be easier to refinance with them. Their reps were really professional and I received everything on time. They explained everything to me and I discussed a few things with them, and they gave me the correct answers. I would recommend Mr. Cooper.

We had our mortgage at first with Bank of America. It was sold immediately to Nationstar in 2011. I was laid off from my job in March 2014. I contacted Nationstar and told them that I needed a Loan Modification. They said they gave one and it was more than my original payment. We continued to talk with them to no avail. In 2016 they started foreclosure proceedings and we contacted a company called The Westwood Legal who said they could help us not to be foreclosed on. They charged us $3,500.

We had just finished up the bankruptcy and so we wanted a better rate. Mr. Cooper offered to refinance our old mortgage and now, we have a better interest rate.

Very satisfied with the loan process from Starla ** who took the loan info to Bhret ** who completed it. However not really happy with the young lady who came to our home for the signing and completion of the loan. She didn't leave a copy of our loan papers and I have had to go back to Mr. ** to get info on how to get these papers. I have not received them yet but have info on who to call to get them.

Too many times things were on my closing disclosure that I either had to dispute or have explained to me. One of the first things I was told at the beginning of the loan process is that "my appraisal fee would be taken care of" something to that effect. To me, that means that you will be paying it, period, and that I wouldn't have to pay the appraisal fee. The fact that I had to reimburse you for the appraisal was never mentioned during the first conversation. Typical salesperson jargon. "Hey, we will pay your appraisal fee". Yes you paid for it but I have to reimburse you for it. BS!

Mr. Cooper bought my mortgage from Bank of America and I inquired about refinancing due to the increased value of the house and I also wanted to get a cash out. The interactions with the reps at Mr. Cooper were great and they did a good job. It was a speedy process and since refinancing my loan, I got more money in my bank account. I would tell others to give them a shot as it worked well for me and the experience was simple. I've had my account with them for a long time and I just stayed with them.

I was with Nationstar and when it was bought up by Mr. Cooper, my mortgage got sold to them. I then called Mr. Cooper about another issue and they connected me to a refinancing specialist. His name was Jessie and he was wonderful. I told him that we don't need to go any further because I have no work for almost five years. But he insisted that we look into refinancing my old mortgage, so we did and he was able to make it happen. Jessie explained to me that if I do nothing different than what I was doing before, I can have it paid off in six years. That was encouraging to me.

I recently had my mortgage transferred from Citibank to Nationstar. I was trying to refi with Citi but after more than 2 months and nearly 50 pages of faxed documentation I gave up when they wanted an open ended check for $500.00 to cover the estimated cost of translating a document from Germany. I politely told them what to do with the refi request. Was delighted to hear that Nationstar had taken over my Mortgage. Was more delighted to hear that all the minimum paperwork was done by E-Mail in about two or three weeks. Thank You Mr. Cooper... I look forward to a long and happy relationship... What's your stock symbol???

I've been with Nationstar for a number of years. I refinanced one time and Mr. Cooper bought the loan. Their reps were great and really helpful. Refinancing with them gave me peace of mind, plus, I paid off a number of high interest things. I'd recommend them.

Mr. Cooper purchased my loan from CitiMortgage in Nov of 2017. Ever since it’s been one nightmare after another. When you call they don't listen to your problems, they just have excuses. They are rude also. They change your loan after saying nothing will change at all. They don't care about you at all.

This company is very professional and everyone is friendly and helpful. I recently refinanced my mortgage and it was a fairly easy process with the help of two very competent members at the mortgage department. I would recommend Mr. Cooper to all my friends.

This was a refinance with Mr. Cooper. I was assured that there would be much less paperwork - and I guess there was. But some of what was required was utterly ridiculous - like a letter from me and from my employer explaining why my salary is higher this year than it was last year. However, everyone was friendly and nice, the appraiser was very good, and it was more pleasant than other experiences in the past in obtaining mortgages.

We have had a horrible experience with Mr. Cooper. We've had ongoing issues because of a mistake that they made, and no one can seem to fix it. I am now on my SEVENTH request to get this mistake taken care of and everyone tells me a different story, followed by the same promise that it will be taken care of. Our "dedicated loan specialist" never returns emails or phone calls - and is never there when we call. Nothing but frustration with this company!

The whole process was simple and easy. The Mr. Cooper representatives on the phone to the notary that came to our house to sign all the documents were complete professionals, very knowledgeable and even helped me in a tough situation to get get the assistance I needed to help me out. Highly recommend Mr. Cooper for your Home Loan, Refinance Needs!!

I just refinanced my mortgage with Mr. Cooper and was very pleased with the entire process and the fixed interest rate that I secured. The service that I received was excellent from start to finish. It was a pleasure and a comforting feeling in dealing with everyone at Mr. Cooper. I would highly recommend a friend!

Even Nationstar Mortgage/Mr. Cooper was my Mortgage holder for 5.75%. They agreed to refinance me for only 3.82%. Not me chasing them, they kept me updated all the time, explained me all the documents that I need, going thru some problems with a very old agreement that I had with a tenant they made sure to help me have the problem solved professional and legally, especially Karynn ** was very helpful. She never forgot to tell me that I may be recorded, and Steve ** that called me personal for any request I had, explaining me why he can't do it and gave me the solution how to do it, if it was doable.

Mr. Cooper was my mortgage company and I went through there first to see if I could get something that would work for me. When I was speaking to the rep, Jeff, he really gave me some great options. Then he gave me some time to think about it and it all worked out nicely. The guidance I received for my refinancing was excellent. Jeff told me thoroughly about each option and did a 15-20-25-30. He gave me the best interest rate and I had some education from him about things that I didn’t even realized I didn’t know and which I also looked up after the fact, which he talked me through to do. So, it was really a great experience.

Thank you for all the help and excellent service Ryan and Winston gave us during this Refinance process. They were always there to answer any of our questions and gave us prompt responses and assistance whenever we needed it. I will gladly recommend them to our friends should they also need to refinance their homes.

I would like to commend Maria ** and Dan ** for their outstanding performance during my refinance a couple of weeks ago. Their expertise made the process go very smoothly for me. They both thoroughly explained each step of the refinance and answered every question that I had during the process. If I am in need of any mortgage need, I certainly would come back to work with Maria and Dan again. And, I definitely would recommend both of them to my friends and family for any mortgage need. The service was splendid!

I had good experience with Mr. Cooper with my mortgage so when it was time to refinance, we also went with them. Their reps were easy to reach and very professional. They answered every question and were very thorough when discussing our refi options. It was a smooth experience going through the process and they made it very quick. We applied and had the funding within two and a half weeks, which is amazing. Now, we have lower monthly payments and we're able to renovate our house, which was the purpose of the refi. It was really helpful and things just couldn't have gone better. Mr. Cooper has been honest, reliable and efficient, and I would recommend them.

I fell behind after husband got laid off, looked at my statement they gave me a total that needed paid. I called to see if and how I can wire money to them, holy crap he told me almost 2000.00 more I owe. When I ask him what these charges are all about he stuttered! WTH is going on. I said I had to the 17 to pay this month (April) I just wanted to get caught up. Well Jeff told me, "NO I needed it all." I told him to take my home because every time I look at statement then call it's more! And I'm not talking just 35.00 late fee.

Mr. Cooper bought our contract from Bank of America and there were letters laying around about refinancing so I called the number. We had good experience with Mr. Cooper's reps and there wasn't any pressure when we talked to them. It was, "Here's what we've got," and would explain it all, but never really applied pressure. There was a lot of options for the refi and we decided to go with the one that was presented to us. They helped us understand what was going on and also made it clear what had to be done. We were on an accelerated claim, and with the refi, we went off of that. We're towards the mortgage payment and the time as well as interest were decreased.

Mr. Cooper bought my mortgage a few years back. I was with the same company I was financing through before then I refinanced through Mr. Cooper. I had a 5.5% interest and I wanted to get that lower with the lower rates that were out there, and one of my requirements before I would refinance is to get out of the 30-year loan. I didn't want to do another 30. I wanted to have a lower interest in the payments being about the same and have it be a 15 or 20-year loan, and Mr. Cooper was able to do that.

Mr. Cooper called me and my they were really professional. Everything was great. The entire process for the refinance took weeks. I got some money out of it and I was able to pay off the thing I was doing with the remodel. I'd tell others to go with them.

I was with Nationstar Mortgage. This year, it steamed off of taxes and the tax law changed. I couldn’t deduct my PMI Mortgage Insurance and I was irritated by that so I called Mr. Cooper and told them that I wanted to refinance and knock some points off and get a lower payment but get rid of the PMI Mortgage Insurance. Mr. Cooper was able to accommodate that and got me down to full point and that’s where we're at. Also, they were able to do it in-house. If they couldn’t, I was going to reach out to other lenders and see what somebody else could do.

When I bought the house, I was with CountryWide, then it was Nationwide, then it was Mr. Cooper. I called them because my home computer had gotten hacked into and I had to close all my accounts and to have the house payment withdrawal continue. I had to get a new checking account to get the automatic withdrawal out. While I was talking to their rep, she noticed that my interest rate was high and I ended up refinancing. The whole process was a pretty positive experience from beginning to end. Everybody was helpful. Working with Mr. Cooper helped lower my house payments. My interest rate was 6.5% and I got it down to 4.6% and the whole transition went fine.

We had a home equity loan and we wanted to bring that and our old mortgage together. The refinance went very easily. It was all done online and it was very easy to navigate through the system. The refi reduced the monthly amount that we had to pay out between the two, so that was good. The only thing that we had to follow up with was on the payout to get everything paid off on. But once we reached out to Mr. Cooper and said that we haven’t received the text, they issued it right away. Also, we invoiced on a bi-monthly payment but that didn’t transfer. It stayed in place when we went from the Citi to Mr. Cooper. We had to reset that off when we refinanced but we didn’t realize that so we made our first payment directly to Mr. Cooper. But we’ve got a number now and we know what we need to do.

Hurricane Irma passed over our area. There was a lot of work that had to be done. I was told that the mortgage companies offered "Disaster Forbearance" programs. Mr. Cooper did. They told me that I didn't have to pay my mortgage for 3 - 6 months. And that afterward a repayment plan would be worked out. I was then told that the " lender" has not approved the forbearance program and that I had to pay the WHOLE amount or apply for a new loan modification. I was over the period of 6 months, when I wanted to start paying my loan, told I should wait. I was given different stories about repayment and the program. Now I am paying an exorbitant amount each month to pay back this "help" because I don't want the interest rate on my mortgage to go up (as it surely will). The service was horrible, filled with lies, and half truths... STAY AWAY FROM MR. COOPER!!!

I was with Nationstar, then I got a letter saying that they were changing their name and Nationstar switched over to Mr. Cooper. The transition was pretty smooth and there wasn’t a whole lot that changed, and I’m happy because I didn’t have to do anything extra. During my refinancing process, their professionals were really good, particularly Dominique, and my interactions with them were great. Everything was good with the cost in relation to the quality of service that I got.

I’ve got a million emails from Mr. Cooper and I ignored them all thinking it was some junk. It did not sound like a mortgage company and I didn’t know who Mr. Cooper is so it must be spam. But I was already a Nationstar customer before they tricked me and changed it to Mr. Cooper. There were some home improvements I needed to do and I knew the value had gone up so I inquired about refinancing my old mortgage. I looked at a couple of other companies but Mr. Cooper was the best in what they offered such as the interest.

When Citibank sold our mortgage to Mr. Cooper, I set up an account online and set up auto debit just as I did with CB. The first three payments were taken out on the due date, but then it stopped for some reason without communication. I discovered this after 3 months went by and paid the back payments that were never paid automatically. Now my credit has taken a BIG hit because of this, I'm SO pissed off at these jerks, not one email or phone message left alerting me to what was going on.

Highly disappointed with this company and the customer service. Also I'm being incorrectly charged for a service I did not ask for after my loan was bought by this company. At this point it would be worth it to apply for refinancing through another company just to not have to deal with Mr. Cooper.

Mr. Cooper agent contacted me and offered me a resolution that worked better for me.

Our payment with Mr. Cooper is lower and the refi we had with them was good. We had a ton of equity and we were able to pay off a few vehicles and a college loan. And when we went for a refinance, everything was great.

I had a loan from Bank of America and they sold it to Nationstar and I’ve been with them since they switched to Mr. Cooper. I tried to refinance and there have been a couple of times that I’ve gotten it right down to closing and they stopped it for some weird reason. I don’t trust them. This last time though, everything was done within a week and the guidance was a lot better. My first payment is going to be this month but I was waiting with my breath thinking they’re going to screw it up somewhere. I’m not really happy with it, and I wouldn’t recommend them to anybody.

Mr. Cooper, took over the home loan that I had with NationStar about a year and a half ago. The transition was very smooth and detailed clearly. I recently applied to refinance my home loan March 2 and when I tell you I'm closing April 2. It's just unbelievable! Everything was Smooth. At first, I thought I would have to worry about the UW process but that too was a "no worry" process. I am so happy to have worked with Solina & Kat! You gals did a wonderful job and I so much Appreciate you gals. Keep up the good work!

Mr. Cooper bought out my old mortgage from Citibank. I wanted lower payments and since it's normally easier to refinance with the current mortgage company, I went with them. For a remote operation, my interactions with their mortgage agents were very good. Everybody that contacted me back and forth was readily available. Even though I stuck with somebody that would be easy, their customer service was exceptional. Moreover, the guidance I received was very straightforward, informative and sympathetic. I just sent in my first payment. I didn’t refinance for a whole lot of money and I didn’t draw any money out of equity, I just lowered my monthly payment and stretched it out across multiple years. Although nothing's perfect, Mr. Cooper was as close to perfect as you can get.

Mr. Cooper misreported my credit info to bureau. I have called and emailed them multiple times. They have same response every time, "We are working on it..." Issue haven't been resolved since three months. This is a worst company to deal with.

We had Mr. Cooper before and we refinanced our old mortgage with them to get all of our debt paid off, and also to cash out some money. Their mortgage professionals are good and fast. The guy I spoke with was great and not pushy at all. It took three weeks for everything to finish. Moreover, the guidance I received was good.

You'd think that the refinancing process would be more complex, but based on my experience with Mr. Cooper, it's not. It was pretty clean, fast, and easy. And it took two weeks from start to finish. Their rep treated me good and she helped me. Plus, my interest is really good now. So all in all, my experience with them was great. I'd also recommend them.

My original mortgage was with Citibank. Mr. Cooper purchased the loan and although I have sent in proof of insurance at least three times I am being charged for an escrow account. I have spoken with Mr. Cooper representatives four times and each time they promised to correct the error. My credit score has plummeted from 864 to 654. I am now attempting to seek legal action to make Mr. Cooper take action and correct the error.

For quite some time, I had been thinking about refinancing my existing mortgage with Nationstar. Then Mr. Cooper beeped. They sent me emails and I returned one of their calls. Our interaction was very good but they passed me from person to person and I think there could have been a little bit more explanation on who they were turning me over to and what that person was responsible for. A full overview of the process would have been nice. That way, I would have known where I was headed and what path I was taking. Also, Anthony didn’t inform me on how I should sign. When I had to sign the final papers 50-something times, everything had to be something a.k.a. something. But my neighbor had to go to the office to sign and one of the extra services Mr. Cooper provided to me was that they sent the notary to me. That was nice. Now that I've refinanced, the term of my loan and the amount of interest that I’m paying would be decreasing in the long run.

The Mr. Cooper staff was very helpful, knowledgeable, courteous and fast when it came to refinancing our property. Being able to do it online and with them sending an attorney to our house for the closing made it so easy and convenient.

Asked for a payoff quote the week before we sold the house. After a week when we sold the house we're still waiting for the quote. Now they've apologized but want us to pay the interest to the end of the month when we didn't even own the house to the end of the money the month and asked for the quote almost a week and a half before the end of the month. I don't even want to get into what questions they asked me when I proposed a deed-in-lieu. I'm done.

The refi process with Mr. Cooper is the best that I have had. It was fast, clearly planned out, and easy with the digital signatures. The appraisal was set up and ready to go before the other company that I was considering.

I have the AARP and I wanted to do the same or less interest rate so I inquired about refinancing. I was with Nationstar and continued with them as Mr. Cooper for my mortgage. The girl, who is one of their mortgage professionals, was good. She showed me how much I would pay and everything is just okay. The person who discussed my options the first time was good. But I had a complaint about the closing. It was too high. Before I paid $184 and now it's $179 so I only got $5 less.

They were very helpful with all my questions and very professional with their return calls and follow-up, if I ever need another loan I would think of Mr. Cooper first, I was with another bank which I called first and they took a week to call me back and wanted me to jump through a lot hoops. Needless to say I never called them back.

From the first call with Tom ** to final closing, it was the easiest refi we had ever experienced. From Tom we were passed to Angie ** to process. Both of these people were courteous and extremely professional. We will recommend Mr. Cooper at every available opportunity.

I called Mr. Cooper to refinance my existing loans (2) and after a series of questions and discussion with a loan rep, I was approved! The process from that point on went very smoothly. I am very happy that they were able to help me & would definitely refer them!

Casey and Julliane did a great job handling my loan process. It was completed in a timely manner. They worked great together processing my loan. Both of them kept me informed during the whole process of the loan. Great employees. They both are outstanding representatives of your company.

I am delighted that my mortgage was transferred to Mr. Cooper. I am also very pleased at the service by all who made it possible to refinance.The mortgage and financial representatives explained fully the steps and process. And special thanks for securing appointment for notary coming to my residence.

Nationstar (Now Mr. Cooper) somehow became the servicer of my mortgage. I set payments up on automatic bill pay at my bank. The first payment was made and somehow the next 3 payments apparently did not make it to Nationstar. No notice was received via mail, email or phone calls that they had not received my payments but I did receive over 85 email in less than 3 months on unrelated subject. About 3 months afterward the payment issue was resolved, I received 3 letters on the same day telling me that they had not received my payments for that period. Somebody must have forgotten to mail the letters.

I had one mortgage company and they bought Mr. Cooper. Mr. Cooper offered competitive rates and the interactions I had with their professionals were good. I refinanced and went back and forth between companies. Originally, they did not offer me a rate that I was looking for, but when I told them that I was going to go to another company they dropped the rate to keep me as a customer. Also, I had an adjustable remortgage. Mr. Cooper could have contacted me sooner before it adjusted rather than have it adjust. They could've offered me something. That would have been nice. Even so, I'd tell others that Mr. Cooper is a competitive mortgage company. They're very friendly and I really like talking to some of them.

We were in the market for doing some remodeling in our house so we were looking for options, and we went with Mr. Cooper. I had already had them as a mortgage company when they were still Nationstar, and then they changed their name. I called them up and I spoke with the loan officer. They were very reasonable and easy to deal with so I stayed with them. They were very nice and the loan officer guy that I spoke with initially was very knowledgeable and he directed me very quickly through the process so it was painless. They were very good and the rates were good. They were very tech-savvy so it was easy to get documents back and forth. It was a quick process and there were no surprises. Right off the bat, the rep told me everything to be expected and it worked out exactly the way he had said. We took out lower payoff years.

I had been with Citibank for years and we wanted to pay off our high credit cards bills. I inquired about refinancing my old mortgage and the people from Mr. Cooper who worked with me did a great job. I had no problems with them, particularly Kevin. I was really pleased with how everything went and now we don't have to pay high credit card bills.

From the beginning dealing with TJ ** to Anecia ** it was an unbelievable smooth transition. You have an excellent team. And the most important was I could always talk to them when needed. And I definitely will refer Mr. Cooper. Thank you so much.

I was paying high rates with other people and they didn’t want to work with me on that. I had to reduce the rate and Mr. Cooper sent me something in the mail that said they might be able to bring my rate down, so I gave them a try. The people there were good, but they didn't do anything creative. It was a business and they just did what they had to do to make a buck. But they did a good job and I got my rate reduced. Everything was wonderful and went smoothly. But even though the rates went down to some ridiculous number, I still didn’t like it because I still went through that hard time trying pay. So I'm looking for another lender that could do more than one piece of property and bring the rates further down. Other than that, Mr. Cooper is a more knowledgeable and flexible company, and I'd probably recommend them to a friend.

Going through a refinance with Mr. Cooper is very easy. We were trying to sell our home and we needed to refinance it to have more money to get it ready for a resale. Mr. Cooper was very helpful and flexible about when and where to meet. The meeting was supposed to take an hour or so but it was quicker than we thought and it went really well. The lady was very helpful and she was very good. With Mr. Cooper, we have lower payments. Also, it's very easy to go online and to make my payment every month, which is a really positive thing. And they also don't charge for it, while other companies do.

I've had Nationstar for 20 years. They contact me weekly and bombard me with offers. Since I was already financed with them, I made it easier by inquiring about refinancing to get my ex-husband's name off my loan. My interactions with their professionals were great and I had no problems at all. They did their job like they were supposed to. Though I suffered from the refinance and I now have a higher payment, that's not Nationstar's fault.

I work in the mortgage industry and I don’t want my personal business at my work. I decided to go where my current mortgage was and Mr. Cooper was my original lender. I contacted them about refinancing. The loan officer whom I dealt with was fine and the appraiser was very nice. I gave the loan officer all the information upfront, but it wasn’t relayed to the processor.

Mr. Cooper called me back when they were Nationstar. Due to high rates, I chose to work with them to lower my payments. Choosing them felt really good. They gave me a better rate. My loan manager as well as the professionals at Mr. Cooper worked fast and answered all my questions. With all the bills we need to settle, refinancing has helped with our daycare costs. Now, I don't have to worry about trying to figure out all of that. Mr. Cooper is our favorite company.

Refinancing with Mr. Cooper was easy. Everything was done over the phone and our interaction with them was quick and professional. The guidance we received from them was perfect. The process took about a week and everything went so quick. I got better terms and I don’t have to pay on my second now.

I owe this egregious bunch exactly $293.22 in principle and they won't take a payment! Imagine usurers that won't take your money! They have their website set up so you can't pay off your mortgage without paying an additional fee that is NOT IN THE ORIGINAL CONTRACT!!!. I even agreed to pay that fee and they have not responded! Do not do business with Mr. Cooper unless you have a large supply of Vaseline!

I had my mortgage sold to Mr. Cooper (Morningstar) mortgage in August. They have lost one payment I mailed on the 6th of the month. It's due the 16th and charged me $150.00 and then charged me after I paid online and put a stop payment on the original check. They tried to deposit it and charged a NSF fee. I have overdraft protection on my checking account and have never in 25 years paid a NSF charge until I got transferred to them. They are the most inept company I have ever had to deal with and I have had several mortgages for 30 years. Look up their ratings on the BBB and you will get a good idea of how they treat customers.

I had a good experience with Mr. Cooper. I wanted to do home improvements and refinancing with Mr. Cooper was convenient. Everything went smoothly and that was why I stayed loyal to this company.

I had tried to refinance with CitiMortgage. However, I didn't have a good experience doing that with them and everything seemed to fall into place with Mr. Cooper so I went with them. Mr. Cooper bought my mortgage from CITICORP. The professional there and I were like friends. Working with him was really easy and I felt like I knew him all my life. Since refinancing my loan, I have kept the same basic payment that I had before they increased since my insurance had gone up. So, that brought my payment back down to what it had been before with only a slight increase. Also, that chopped off a little over three years of mortgage time. All of Mr. Cooper's personnel deserve a pat on the back. Teresa ** and the rest of the crew were great. I got my refinance done in a month. In that same amount of time, it didn't go anywhere with CitiMortgage. Citi called, but there was always some kind of roadblock. Mr. Cooper got it through everything and got it done.

Superior experience! Outstanding, courteous customer service! Isaac ** & Kelly ** are efficient & professional, yet so easy to talk to & work with. They kept me informed, returned calls promptly, and explained things well. My refi was completed quickly. I highly recommend Mr. Cooper without reservation! Extremely satisfied... Thank you!

I had a mortgage with Nationstar Mortgage before they switched over to Mr. Cooper. I liked them before and I didn't have any issues with them nor any concerns around my house. So, I felt more comfortable that we refinanced with Mr. Cooper than with anyone else. Their reps were very professional. They made sure that they addressed the situation for any concerns. They also explained everything to me detail by detail on what they were going to do. They gave me all the information that they needed and beyond so I was very impressed with that. Any time I called and had a question about something, if the rep didn’t answer that call, he will make sure he called me back within a 10 to 15-minute timeframe. I had all my documentation regarding the refinance sent through emails and I had e-signed them. I'd recommend Mr. Cooper to anyone.

We are totally broke and on Social Security. My husband is disabled and it has really been a hard time. Mr. Cooper is our mortgage company and I got a letter in the mail from them asking if we would refinance. We did and their reps were great. Mr. Cooper advertises on TV now that they can save people $500 a month. We saved $140 but we're old, so I understand that. We're not going to live until 95 to pay off a mortgage. With Mr. Cooper, we didn’t have to pay our mortgage for two months.

Mr. Cooper was recommended to us by our realtor when we moved here from Illinois. We had an offer for mortgage refinance mailed to us and the timing was right so we went on with it. We did a lot of the process by computer and everything went very smoothly. The reps answered our questions and we answered theirs. I would recommend Mr. Cooper. They are a reliable source for financing.

I will have to say everyone that worked with me and my husband through this refinancing was great. They walked us through all of the paperwork. Anything I didn't understand, they do the time to explain. They also treated me with respect, returned call quickly.

I was with Nationstar Mortgage and I decided to stay with them when they switched over to Mr. Cooper. When I first inquired from them, they got back to me within a day or so. I asked them about refinancing my mortgage because of some factors such as a tax credit. My interactions with the mortgage professionals were pretty good. A lot of our communication was through email, but there was no problem. Also, the guidance that I received was pretty good and they had instructions that I could understand. Since refinancing my loan, my payments are a little lower now. Mr. Cooper is pretty good and I haven't had a problem with them yet.

I refinanced so I could pay off a couple of bills, and Mr. Cooper took over my mortgage from Citibank. The reps were good, and the process was pretty straightforward. But I was having a little difficulty with one person, and I’m hesitant to use the word “language barrier”. It was just a little awkward, but I have no complaints about the outcome. Jeffrey was the guy that I dealt with the most and he was great. I’m still waiting for one check, but other than that, my experience with Mr. Cooper is so far, so good. I’d recommend Mr. Cooper to a friend.

I must say that this refinance was a great experience. It was painless quick and left me feeling completely satisfied. Everyone I dealt with was extremely professional. I must say that if I had to do it all over again or recommend a friend I would say Mr. Cooper is the one to go to.

From the first time I called to the closing, the loan representative and loan processor were courteous and knowledgeable. We were able to complete or refinance in 30 days without a hitch! I would recommend Mr. Cooper to anyone looking for a new loan.

The loan I was with was transferred over to Mr. Cooper. When I was looking into refinancing with them, I was impressed with their quickness and everything was good. They provided excellent guidance and I was able to get lower monthly payments.

I've been with Mr. Cooper for a long time now. Everyone I spoke with at Mr. Cooper were all pleasant. They were professional and they were intent on helping me get the mortgage resolved. And they went an extra mile to work with me to get it done. The guidance that my mortgage professional provided was perfect and they just stayed on course until it was done. I was extremely satisfied with their process.

My refinancing experience with Mr. Cooper was a blessing. My mortgage was close in less time I told. Many thanks to Mr. Nicholas ** my loan officer. Also many thanks to my closing officer Nicholas **. Many thanks for your great help.

I am in a insurance agent which has many policies with this mortgage company NationStar Mortgage, LLC as the loan servicing company. I have a client that escrow account was invoiced on 1/15/2018. After calling at least once a day and speaking to many CSR reps, which I was told check was in the mail since 1/15/2018. Each person I have spoken shifts me to someone else. I have docked my time and I have been on hold for over and over for the last two months total 2.6 hours, and still they did had not paid.

I was very happy with my experience with Mr. Cooper when I refinanced an investment property. I felt that some of the documentation was redundant in that I ended up sending supporting documents twice, first to the person who did the initial processing and then to the follow up person. Both individuals were there to answer all my questions and it was wonderful that someone answered my phone calls each time.

The reps from Mr. Cooper were good and professional. We talked about whatever options there were and I was very satisfied. It was a very smooth process and I have lower monthly payments. Mr. Cooper is a good mortgage company and I'd recommend to use them if you need to.

I had a mortgage with Mr. Cooper and I wanted to see if I could get a lower interest rate with a refinance. Dealing with them went well and their guidance on the refinance options was great. We got it done fast and the mortgage went down.

My experience working with Mr. Cooper, was timely, pleasant, everyone in involved was accurate on handling all paperworks and phone calls. Customer service was excellent. I am very please to have worked with Mr. Cooper.

I had a very pleasant experience. The process was simple and straightforward. Interaction with everyone was extremely positive. They answered any questions that I had to my satisfaction. From beginning to end, it was satisfactory. The representative for the closing was flexible with my husband's work schedule and came to our home on a Sunday evening. I was very grateful and surprised.

We had a fixed rate, but our current mortgage was coming to an end as of June so we had to figure something out and refinanced with Mr. Cooper. The rates that were offered were better. However, we had some issues with the appraisal on our house. The first people who started looking into the appraisal didn’t even get the acreage right, which I don’t think is legal. There were a bunch of stuff that we just weren’t happy with as far as the appraisal went.

This was the most pleasant, professional experience I have ever had dealing with a financial institution. Every step of the process was explained to me in a knowledgeable, professional manner. Stellar communication from start to finish. I would highly recommend Mr. Cooper.

People taking information didn't seem to know what doing, too many additional last-minute requests for paperwork that normally would have been requested at beginning. Delays in signing papers that caused personal scheduling problems. Best part was girl who assisted in signing papers for professional.

We tried to consolidate and Mr. Cooper’s reps were awesome. I love them. They were right there, they called me back if I called them with questions. They were really good and the woman that did the paperwork had to work until 7 and she came over here at 8 o'clock at night to sign all the paperwork, which was very convenient for us. They even made a courtesy call after everything was done to make sure everything went okay. Overall, my experience was excellent. I would recommend Mr. Cooper to anybody.

In December of 2017 they advised me of the new payment amount starting in 2018 which I paid on time starting in January 2018. They sent another statement stating a new payment for December 2017 and reported no payment made in January lowering my credit score over 50 points. When confronted with the facts, they agreed the new payment usually starts in January of the new year but said it would be submitted for review. Over a month later they rejected my request. They state that they changed the name to Mr. Cooper to be more personable, etc. HA! They are the worst mortgage company to deal with...so hard and long to reach. I was cut off once and hung up at another time. I have reported them to Consumer Affairs and am now waiting for the outcome. I have dealt with several mortgage companies because I have rental properties and this company is the worst!

Mr. Cooper bought my mortgage from Nationstar. Everything went as planned during the refinancing. It came out when they said they were going to. We passed papers and everything was official a couple of weeks ago. The mortgage professionals were very professional and nice. The guidance I received also went very well. Refinancing with them has knocked five years off my mortgage and lowered my interest rate about three percent. I'm very happy with Mr. Cooper.

Mr. Cooper currently holds my loan and they were able to give me better rates as a result. My loan officer, Brooke, did an excellent job. She spent the time to get all the information, and she did very well on it. The processors did a great job as well. They kept me informed about what was going on in the process, and they did pretty well on any needed documents. The only thing I would recommend is that when a person is doing multiple loans at one time, they assign it all to one processor rather than to multiple processors. The process went very smoothly, and everything was mostly done electronically. It was nice to make use of the technology. I would tell my friends to give Mr. Cooper a call, see what their rates are and give them a shot. Mr. Cooper is a good company.

Happy we are with Mr. Cooper. We enjoyed refinancing with Mr. Cooper. We got great staffs to work with on our loan. Brilliant staffs to work with, namely, Mr. Benjamin ** and Ms. Kimberly **. We closed on time. We will refinance again in the future.

I am a private consumer who recently refinanced by home loan. It was a very easy and professional process. The individuals I dealt with were knowledgeable and very helpful. I would recommend this service and company to anyone. This refinance made it possible for me to meet all of my financial needs now and in the future.

This Refi was the easiest and excellent one I have ever done. I hadn't really looked into it seriously until I talked with a rep. from Mr. Cooper. She told me how I could easily refi and get rid of a $17,000. credit card that has amassed over the years. With the refi I was able to eliminate a $500.00 a month Credit card payment for a much smaller increase in my house payment.

Mr. Cooper had my mortgage and they called me about refinancing and I thought that it would be a good solution to my issues. The only thing that was confusing was, I had one guy call me and say he was going to be my point of contact. Then, the next day, I had another guy call me and he was taking over for the other guy and he sent me some stuff. Then two days later, I had another guy call me and tell me he was handling it. I felt that I didn't know exactly who I was supposed to be talking to. Plus, I had several different iterations of the same package sent to me to sign but I had done that two days earlier. But other than that, it was fine. I just completed the refinance and it combined some home equity and a lot of credit with my primary mortgage and it's going to be a little bit cheaper for me. Overall, I'm quite pleased with it.

I had NationStar mortgage. Mr. Cooper stayed with me on the whole thing, got everything pushed through quickly and I got all my stuff done. Everybody likes to go through it quickly. I asked about refinancing my old mortgage to pay off some bills. My friends saw me firsthand do the refinance process and they said, “Yours is already done?” I was like “Yes.” It went through quickly, they set up all my stuff, and all I had to do was electronic signatures and then I’m already done. The checks were out there in the mail in no time, and we refinanced. Now, there’s more money in my pocket and I'm not paying a whole lot of interest on credit cards so I’m happy that I went through with it and refinanced with Mr. Cooper. I want to go bi-weekly payments and I have to talk to them about that. My experience was great and I recommended them to a friend already.

Mr. Cooper kept sending me letters in the mail saying I was eligible for refinancing. I already had my mortgage with them, so I just worked that way with it and the process was fairly easy. In my experience, if you try to refinance, most agencies tell you that you don’t have to bring anything to closing. But then, when you get at the end of it, it’s always different.

The loan agent (Tony **) was very easy to work with. He was very knowledgeable, helpful and respectful. He listened to me carefully to understand needs and explained the process thoroughly. I would definitely recommend others to Mr. Cooper for a mortgage based on my experience with Mr. **.

This was a very painless transaction - and was completed in very quick time. I was done and had the check in just less than a month from the time I initiated the re-fi effort. I had tried the same with another mortgage company - and after 1 month, and the third request for more documentation - I asked them to stop the re-fi and moved to Mr. Cooper.

Absolutely first-rate experience all around. They were extremely helpful, professional, and patient in stepping in to help us on a refinance-in-progress with another lender that had gone horribly wrong. We had a great team working for us -- trustworthy, competent, and responsive -- and I can't thank them enough. Special shout-out to Mr. Richard ** for taking lead and straightening out the mess we'd gotten ourselves into -- thank you so much!

We already have a loan with Mr. Cooper, so we refinanced a mortgage with them. We got the refinance done in close to three weeks. Everything was wonderful with the reps. They were very knowledgeable and helpful. We rolled an equity line into our loan and lessened the years of the mortgage from 17 to 15. Also, we were on an adjustable rate and they gave us a really good fixed rate. We enjoyed doing business with Mr. Cooper and we had a good experience with them. It was so easy to do the refinance online and not have to go into the bank every other day and sign documents. The process was very streamlined. If I hear of anybody who's willing to refinance or get a mortgage, I would definitely recommend Mr. Cooper.

My experience with Mr. Cooper started out fine. However, the communication was lacking on the part of the individual that I was dealing with. And then, when things got turned over to the underwriter, it was even worse. If I don't hear anything for a week, I expect at least an email that tells me what's going on. I got none of that. Granted this was not an easy refinance because I had bankruptcy, the thing that bothered me was the gentleman, Ray, kept referring to my multiple bankruptcies, which I did not have. I explained that and I got tired of him calling it multiple bankruptcies. I was really irritated with that.

The payment interest zone is going to blow up and the payment is going to go to 1000 more. Mr. Cooper is the servicer of my loan and they said that they're the one that could do the refi because of the DTI issue I had with self-employment. It was like a hostage situation and I had no choice. I called 26 other lenders and they couldn’t do anything. I got a little overcharged for fees to make it happen, and I don’t accept that. The fees were really exorbitant. Stiil, the payment enough is the benefit or just getting out of the interest zone and into any effects there is. Yet I would tell my friends who would ask about Mr. Cooper to watch out for the fees.

My mortgage was sold, and Mr. Cooper was my mortgage company. The reps responded when I called and they were accurate with information. Any questions that I had, they answered promptly. Mr. Cooper helped me pay off my debt and my mortgage didn’t go up too much as I thought it would, so everything worked out perfectly. Mr. Cooper has excellent customer service and my experience with them was wonderful.

Refinancing was something I was planning to do, and Mr. Copper did a great job. Rogelio, the first guy I talked to, did a great job. The refi process was done in a timely manner and professionally as well. I was satisfied with Mr. Cooper and I would highly recommend them.

Our house loan has always been through Mr. Cooper. Our son rents the house from us and we need him to make the payments at a certain point but he couldn't make them. Our interaction with Mr. Cooper's reps was very positive, and the lady named Lyn was excellent. She seemed like she really cared about our circumstance. As long as Mr. Cooper's making the payments, I'm happy with them.

My interaction with the reps of Mr. Cooper was okay. However, Eric, the one gentleman that I spoke with, didn't have too much compassion when I had questions about certain things. It was more or less, "I just wanna get off the phone and just give you whatever answer I can give you." But I was able to talk with Dianne, the one doing the loans. I spoke with her a few times and she got all my questions answered. She took care of everything, and she was very good at her job. They were also very quick and reasonable as well. They got my interest rate a lot lower than what I had expected.

We did get the check about a week and a half later. Matter resolved.

I would like to thank Swaha ** (Loan Processor) for the great service that she provided. She was there whenever I called to answer any question that I might have. Anthony ** (MP) and Melissa ** (Closing Coordinator) were also helpful and very professional. I especially liked that I was able to sign the closing documents in the comfort of my home.

I worked with Mr. Cooper around a month ago on refinancing my mortgage and they did what they said they were going to do. They told me what my options were and I made my own decision. They did great. They told me the closing cost was going to be around $7,000 something. I wouldn't have done that. But they got it knocked down to $3,000 which is outrageous. I was supposed to pay twice. They're like Santa Claus. They speak not a word and get straight to their work and get it done.

I had Nationstar for my home loan originally. Then Mr. Cooper contacted me when I was making a payment and they told me to refinance a house. I told them it was okay. The mortgage professionals from Mr. Cooper were Johnny-on-the-spot at first. But once you signed the papers they don't return the calls. We had an issue when we changed insurance companies in the middle of all this refinance so we were trying to get back but it all worked out in the end. However, it would have been nice if the person answered the phone or at least called me back just to confirm it. My wife and I were both contacting the person.

My original home loan got sold to Mr. Cooper and my experience with their reps has been great. They were professional, courteous, and expedient in everything they did. The communication was really good. They were very responsive and had answers to all my questions, and they gave me all my options that I was wondering about. I had a cash out when I refinanced and I got to stay in my house. Other than that, not much has changed and they're the same company that I was still making my payments to. I would recommend Mr. Cooper since my experience with them has all been good.

We were with Citibank and then it was sold to Mr. Cooper. My husband died and I wanted to have the house in my name. Mr. Cooper's mortgage professionals were excellent. When I talked from the first person to the last, everything was taken care of in a timely manner and they were constantly in touch with me. I explained my situation to them and they took it over. They made the refinancing process very simple. I was very nervous about doing it all and if I was going to be able to do it but Mr. Cooper took all the worries away. They sent me papers and made everything very easy and clear. I got the cash and had peace of mind that the house is mine now. I would tell my friends to call and try Mr. Cooper because the staff that I dealt with was excellent and very helpful.

I've been a Nationstar Mortgage client for a long time. My interaction with Mr. Cooper professionals was excellent. They are efficient communicators and they treated me very well. We did it last month so we're starting the payment next month to reduce the mortgage by $300. It was good. The staff did a really good job. They were very pleasant as well. I would tell a friend that Mr. Cooper is easy to work with and for a mortgage solution, they do a good job.

I was redoing the painting on the inside of my house. I had a mortgage previously and Mr. Cooper took over that. The first rep helped me on the spot. I had answers in six hours on where it was going to be, and he called me back the next day, so it went really smooth. I like the app and being able to do stuff online because it makes the process easier. The people at Mr. Cooper gave me a lot of scenarios and went through each one, with me being able to understand that this loan may be good for me. Then a lady came out for the closing, and the loan process was completed in less than a month. Everything worked great and our payments are lower now.

We've been with Mr. Cooper forever. The mortgage company used to be called Springfield way back in the day. And so we just stayed with them and then as they were bought out, we just continued our mortgage contract because we like the service. Mr. Cooper's service just keeps getting better and better, so when we need to and it's the right time, we do a re-fi to help improve our credit or when we need some money to take some equity. Everything's online and it's so user-friendly.

I already had a home loan through Mr. Cooper and I refinanced with them. This is the third time I've refinanced and it was a good and quick experience. There was just one little hiccup with the title company and that bothered me a little bit, but it was resolved quickly and everything was fine. It took less than a month to get the refi. However, earlier in the month when I got online, I was able to see all three accounts, and I was able to click on each one and review the tax information. Now all of a sudden, that is no longer available. I got on it last week and I wasn't able to see my new account, the one that I need to pay every month. I called to ask about it and they said my account was locked. They would have somebody unlock it and it would take a few days. I checked yesterday, which was more than a few days, and it's still the same situation.

I have not received a bill from them in the past two months so I tried calling to talk to somebody about it and was on hold for 18 minutes until I hung up and sent them an email. That was over a week ago and I never heard back from them so I tried calling again today and they said the wait time was over 10 minutes and that I should call back another time and hung up on me. Very frustrating. I'm just try to get my bill so I can pay it on time.

Nationstar bought our loan and we refinanced with Mr. Cooper recently. They called and we were already with them. We were stuck with a line of credit and we just needed to fold that into the original loan. Their reps were all nice and were able to help us. You should use them.

I decided to refinance to do some home repairs. Mr. Cooper was easy to work with and I liked their apps, payments, and check and balance. My interactions with the reps were very good, smooth, and not irritating. If they called and it was a bad time for me, they said, "No problem. Call back when it's a good time." It was easy to schedule with them. The whole process took about three weeks. Mr. Cooper offered some high-interest plans and I could pay off some interest then take the deduction on the interest, which was about the only thing I could take anymore. My experience with Mr. Cooper was excellent and I highly recommend them.

I called Mr. Cooper about some other reason and their rep asked me about refinancing and got me interested. Patrick was very helpful. He walked me through the process with me on my cell phone. I really like him and I recommend him. Mr. Cooper explained a lot and I would use them again. I trust they did everything.

I've had loans with Mr. Cooper for a long time. They got in touch with me and told me that they could save me money with a refinance. The reps were extremely efficient and right on their game. The two representatives that I dealt with were both named Eric and they were both very good, and they should be given a pat on their back or a $10 bonus. They were able to simplify the process for me. This process is tough because a lot of times the lenders' reps would ask the loan applicants to submit things and after the applicants had done that, the reps would come back and say that they needed something more. But that didn’t happen once during my refinance process with Mr. Cooper.

I was trying to do some home repairs and I refinanced with Mr. Cooper on the internet three years ago. They had no down payment requirements and refinancing cost. The interactions I had with their mortgage professionals were excellent. They were very friendly and helpful, and wanted to make sure I understood the process. They would often call and email me to make sure I knew that the information was coming. That was on top of the game and a plus for me, and I really appreciated it. The guidance I received from them was great and I wouldn't expect anything less than what they did. It was a really simple process. Mr. Cooper had better rates. I had to back off because there were some other things that I wanted to do, but the amount of years that I financed for was lowered. Mr. Cooper is a great company to deal with and they have excellent customer service. I'd recommend them and I've told other people about them.

I got a mortgage around 2008 with Nationstar and it converted into Mr. Cooper. Recently, I refinanced with them because of the circumstances involved in the home when we first bought the house. The Mr. Cooper representatives were professional. They worked forward with me and they took care of everything and kept me abreast of everything that was going on. They were very knowledgeable too and as the process went along, they gave me my option. They would let me know what they could or could not do. They did a good job and it was an experience that I have never had before in dealing with a mortgage company. I was able to save big with this transaction with Mr. Cooper. I highly recommend them.

Mr. Cooper's representatives, Nina and Christina, were good, and Michael helped my husband with our paperwork, emailing it back and forth. We liked all of them. The branch that they came from was awesome. They also told us we needed to fix a crack in the wall, and we got it fixed. We benefitted when we refinanced our loan with Mr. Cooper. And we're doing good with the house.

When doing my taxes this year, I discovered that Mr. Cooper had not issued a 1099-INT for interest accrued on my mortgage escrow account for 2017. After three weeks of inquiring with Mr. Cooper to figure out why, they finally advised that California state law had changed and that they are no longer required to pay interest on escrow accounts. There was never any notice from Mr. Cooper of this change in the nature of my escrow account, and their customer service response has been very poor including the last person telling me that "if you didn't want an escrow account, you shouldn't have signed up for one in the first place..."

I was very pleased with the speed that this Mortgage Refinance went through. The personnel that helped me were very knowledgeable and thorough. They took the time to explain the process and everything went smoothly. I received fast and friendly service. I am pleased with the mortgage offer and satisfied that I will keep the mortgage for the life of the loan.

The Mr. Cooper team was very knowledgeable and efficient, special thanks to Frank ** and Jason **. The entire loan process went smoothly and was easy for me to understand and follow. I had a great experience with Mr. Cooper and would recommend them to anyone.

I was trying to get some money out of refinancing my old mortgage. My interactions with the reps of Mr. Cooper were good. They simplified the process and made it easy. They also let me know the update of what's going on that day. I'd recommend Mr. Cooper to other people and I'd probably do it again.

I have been refused an opportunity to re-finance my current mortgage because I do not have an SSN. I am a UK Citizen and have a current mortgage with Mr. Cooper alias Nationstar of Dallas Texas. Like many of you my mortgage was transferred to this company from a previous lender. In my case Bank of America. By law banks can transfer the loan to other lenders. I pay a rate of 6.85 % and have been paying this since 2007. The requirement for an SSN number is optional. However in the case of Mr. Cooper they use this loophole in US Financial law to extract the max payment from their customers. Shocking behaviour and unfortunately no redress under US law. I have had to look at alternative mortgage providers that will take on foreign investors with the right credit rating.

We looked into refinancing because of the lower rate and our rep from Mr. Cooper was courteous, upfront and knowledgeable. They were excellent and the guidance we received regarding our options was good. Now, we pay less each month.

In general, the Nationstar folks seemed competent, efficient, and organized. Once things were handed over to the closing company - Inspire Closing - the process became repetitive, confusing, disorganized, and dysfunctional to the point that we came close to cancelling the whole deal. I would recommend Nationstar, but not "Inspire" Closing; they did *not* inspire confidence! I think the name Mr. Cooper is creepy and unbusinesslike, and I wonder who the hell came up with that idea. Nationstar is a fine name; stick with it!

My mortgage was taken over by Mr. Cooper and received a bill for payment so I called since I was set up for automatic payments with last company. Was told by their rep that I had to set up payment online for them. So I did and made my payment. Then a day or two later they took the payment out of my account again. This caused my account to overdraw and had additional fees charged by bank. Called again, spoke with rep and was given email address and direct extension he assured me will take care of. Emailed twice and got no reply so called again. Could not reach Jonathan at his ext so another rep told me would take care and call me back in 10 minutes. No call. Have spent hours on phone and emailing been over 10 days and still have not gotten my money back. This company has worst customer service I have seen in a long time. I am now late paying other bills waiting for my funds to be returned.

The one I dealt with from Mr. Cooper seemed to know what they were doing. They were fantastic. They were very helpful and courteous, as well. I've never had any misinformation given to me. I've been totally pleased with them.

We had a hurricane in Sept. 2017 and they called to see if I needed to defer a payment. I didn't call them, they called me. So because I had missed some work I said yes to deferring my Oct. payment. Before the end of Oct. I was got a letter about being behind on my pmts. I called and talked to my "loan specialist" and was told she had to wait until after Nov. 1 to file the deferral plus I had to make 3 monthly payments on time and then the Oct. pmt would be deferred. So I've made every other payment and now they are saying the loan is behind. I called and she says the deferral was denied because I was behind on the Sept. pmt. which isn't true, that pmt was made in Aug. They should have renamed it Mr. Liar.