Mr. Cooper Reviews

We had some work that we wanted to have done on the house so we refinanced with Mr. Cooper. The reps were wonderful and it all went really fast. However, when it got to the underwriter, there was just some stupid things. Like, for example, they asked for my husband's passport and/or Visa. I'm like, "Oh, that must mean they don't think he's a US citizen," so we had a little bit of trouble finding then determining that, yes, he is a US citizen. That was crazy. Still I felt very comfortable. The first person we dealt with got it all started and she turned it over to the person who sent everything to the underwriters, and we don't have one complaint at all.

Different things needed to be done in my house and I’m on a fixed income. I went with refinancing and Mr. Cooper was very good. Every last one of them who I came in contact with made sure I understood. They answered all of my questions. They made me feel comfortable and explained everything to me. One even let me think it out and told me to call back which I did. They were very concerned, patient and helpful in every way. I've recommended them.

The Mr. Cooper reps were very responsive and the person who did my loan answered the phone every time I called. They always got a live person, which was amazing. I was very impressed. It was a great experience and I even wrote an email to the person’s boss that I worked with to commend her for her great work.

We fell behind on 2 payments. They were notified that I would be. They said ok. I stated I would pay extra each month after that to catch up. They said as long as I didn't miss anymore and paid extra each month to catch up no biggie. Since then... I've received numerous certified letters stating they will start the foreclosure etc if I do not get ahold of them asap. I've called them 3x and each time was told everything was ok. Today I received a letter from a creditor stating if we didn't contact Mr. Cooper within 30 days they would again start the foreclosure process. Sounds like this company is completely full of **! Every time I call... I wait at least 30 min to even talk to a actual person. This is the worst mortgage company ever!

Worked with Marcelo ** and Michael **. Both were very helpful and easy to work with. Process was clearly explained to me and everything worked just as they said it would. All my questions were answered, recommend you give Marcelo a call if you are looking to finance (or refinance) a home!

Mr. Cooper was my mortgage company and I used them because of convenience and good rate. Their reps were excellent and they made the refinancing process very easy. They were there through the entire process and were very straightforward. Also, it was all done very timely and expertly. I felt totally comfortable with them and I benefited by being able to put one and two together. Mr. Cooper is doing a great job and they have very courteous associates that are very good at communicating.

The reps at Mr. Cooper were really helpful, really responsive and gave me an answer quickly. It relieved me with some of the guesswork and the unknowns, which was great because I have experienced in the past where I put it out there and I didn't get a callback. I recommend them. They were very professional and the job was done quickly and efficiently. We have higher rates and a higher payment, but we were in an adjustable loan. Now we're in a fixed rate loan and it's no longer adjustable and that way we have that peace of mind. Even though we're paying more and we're losing money on the property, at least we're gonna start paying down our loan.

After I completed my 3 trial payments, I wanted to put $1,000 on my escrow to bring my payments down. Bryce, the dedicated loan specialist took the payment on July 5, 2018 however, the money was not applied to the escrow as I found out by going online. For the past 3 weeks I have been rerouted and taken through changes trying to get this straightened out. I hope you all are recording all calls because mine has been many. From July 5th up to now which I should have been making my 1st payment. It has been a series of no communication on Bryce's part and they continue to drag their heels ultimately making my payment late. The lady I spoke to today put the icing on the cake. She all but told me this my fault, I signed the agreement for the modification and by me putting money on my escrow, this made it my fault. Who are these people and why are they not fired? I thought that putting money on my escrow was good, but I guess not.

We didn't owe a whole lot and we wanted to buy a new truck so we felt like refinancing our mortgage was easier way to do than getting a separate loan for the truck. My husband and I both retired so we wanted things to be simpler. Marie from Mr. Cooper and the people that worked under her were excellent and very helpful. They explained everything, made sure that we knew what we were doing and all the paperwork and the online signing. We had only been banking with them for two months that time so I was kinda leery because I had never heard of them but they were very good. We now have the truck and we're pleased with it. The interest rate was far better that way than if we had taken a loan and we can pay it off faster. I just called because I want to have my payment taken out of the bank automatically on a bi-weekly basis and they handled it very well.

I was a Nationstar Mortgage holder and they came up with a good deal, got me a fixed rate and helped me out when needed so I continued to do business with them. They called with an offer and the process I had to go through to get refinanced was very easy. They sent me the papers and everything was a breeze. Overall, it took me less than a month. The rep, Joe, was awesome and the person who did all the actual loan work was really good too. Mr. Cooper is great and working with them has been good so far. The rate and terms were excellent. I had done a hardship case and it had a little higher interest rate but it was still nice. I got a fixed rate. The rates didn’t change much and I was able to get some bills paid off, so it worked out great. They were also able to shorten it by about eight years and four months.

I have been a customer of Nationstar/Mr. Cooper for a few years already and chose to go through them to refinance my home. Tucker ** (mortgage professional) and Lorena ** (loan processor) did a wonderful job walking me through the process and went above and beyond to assist me every step of the way. They were attentive and responsive to all of my questions and concerns and we were able to complete the entire refinance process in under a month. Thank you for excellent service and support!

We wanted to take out some equity and pay off some loans, so we decided to do a refinance. We had a mortgage company and Mr. Cooper took our loan over. During the refinance, our interactions with the reps were really good. The guidance that we received was super easy and professional. Since refinancing, we haven't had a car payment and a credit card payment.

I was with Mr. Cooper so I could pay a couple of things off and get something done. Their reps explained the stuff and how things were going, see what I could get out of it and how it would help me turn out. Also, even when I said where I wanted my payment to be, they worked with me to get that as close to what I wanted as necessary. They were very friendly and easy to talk with. They tried to help me to get somewhere and even though my credit might not have been as high as they wanted it to be, they still worked with me. If I send someone to them, they would try to do what they could and I have referred them to someone.

I had to call Mr. Cooper because I cannot pull up my loan statement online that details how much principal is left to go, how much interest is paid and how my payments apply to each. I have always been able to review statements with other loans but Mr. Cooper's "Statements" online only show how much to pay for the month and how much is left on the loan but including all interest. They were nice on the phone and said they would email me the information. I believe it should be available for you review online.

I've been through them all, Countrywide, Bank of America, Nationstar and now Mr. Cooper. I've had a lot of hardships along the way like illnesses, divorce, job loss. All the bad stuff. As of this moment they have put my house in foreclosure after repeated calls trying to keep that from happening. Customer service really didn't care. You could tell in their voices and the sassy comments. Instead of helping a person again, they kinda gave up and said no to help.I've talked to many homeowners and attorneys and they say that Mr. Cooper is one of the lower rated mortgage companies. They were all happy to help in the beginning, now they stick their nose in the air.

I'm very disappointed with Mr. Cooper. This was my eighth time buying a house and this was my worst experience on out of pocket expense and lack of transparency upon conclusion of this refi. I was trying to find an interest rate that would be compatible with where our current mortgage was and then take out $50,000 to pay off all of our bills. While we could pay for our own homeowner’s insurance, we would have to get a loan all over again. So I took out $50,000 but then, looking at all the cost, everything was not verbally explained. They say it's in the fine print. But you have 190 pages. Every time I call the rep I work with, I get her voicemail which says if I need to speak to her manager, here’s his number. That sounded to me like she gets things started and then she backs away from it.

I had a beautiful and excellent experience with Mr. Cooper. I'm very happy. I went with them to refinance because my original loan was with them, too. The people I worked with were very nice and smooth, and they were very professional and helpful. They answered all my questions and it was good. The person that took care of me was bilingual. My primary language is Spanish, and then sometimes I got a little bit stuck with the language. But he was able to assist me in Spanish. With Mr. Cooper, I don’t have to worry about the interest rate since my monthly payment is going to be the same for the next 20 years. I’m going to give their phone number to my son because he is thinking to buy a property, too.

Interest rate went up so we decided to refi my mortgage with Mr. Cooper. The person I dealt with was great and the guidance I received was very good. Since refinancing with Mr. Cooper the rate and the payment went down. I'd recommend it.

To be a little more solvent, I needed to pay off some high-interest loans that I had, so I refinanced with Mr. Cooper. The reps were great and they followed up on everything. The customer service of Ryan and Cathy, the reps who handled the process, was very good and reliable. When I called and they weren’t available, they called me back within the hour and that was great. Since I refinanced with Mr. Cooper, I had less stress.

I set up the Mr. Cooper account for my father and mom online. They already had a loan with them, so they used it to refi. Everything was very good during the whole process. The objective for my mom was to lower her payment, and they reached that goal. We appreciate the opportunity to take care of my parents. I'd recommend them.

I've refinanced with Mr. Cooper twice and they were very helpful. The first time I refinanced, the guy who I worked with was wonderful and I had better guidance at that time. On the second time, I paid off some credit card. The refinance and appraisal were simple, smooth and easy. They were very thoughtful and they explained everything. Mr. Cooper has a very good service. Everything was perfect and all at my convenience.

Craig ** and Steven ** worked diligently to get my refinancing done. Communication was great and I truly had no problems with this refinance process. I closed in less than 30 days, funded as promised and received awesome service from Mr. Cooper and these two team members.

I had a loan with Mr. Cooper and since I'm already familiar with them, I decided to refinance my old mortgage with them for home improvement. Also, their offer was competitive. Mr. Cooper's reps were very responsive. Once I talked to them and got the process started, it was pretty straightforward and simple. They made it easy for me to understand and go through. Within the first day, I knew everything that was gonna happen and then it was just a matter of time after that. They arranged for the inspection of the home and took care of everything else. I also didn’t have to provide a lot of additional paperwork. It was real easy.

We were in a situation where we had an ARM loan and we didn't have a choice other than to refinance. It was adjustable and we got it for security reasons. At the time, our loan was transferred to Mr. Cooper and they contacted us about refinancing our old mortgage. It made sense to stay with them and it was easier than going to a different provider. Their professionals contacted us when they needed us to sign documents online and the process was simple. Also, they would usually call me right back if I had a concern. But as for the payment, the refinancing did not make us more financially stable. Still, the experience was easy and their customer service was good.

When Mr. Cooper was Nationstar, they bought our mortgage from Chase. We refinanced with a cash-out option because we were looking to do some improvements. The process was easy and it took about three weeks overall. Their reps were quick and knowledgeable. And they answered my questions right away when I emailed them.

I was with Nationstar and Mr. Cooper absorbed them, and that was how I got with Mr. Cooper. I had debt five years ago and it was time to refinance my mortgage since I needed to get a few things done around the house. Everything was wonderful and the communication was great. All in all, refinancing made things a lot easier on me.

Called to check on a refinance. Had the pleasure of Rita ** answering the line. He and Jason ** did a great job to help myself and wife do the refinance. They were both very nice and without a doubt timely in every aspect. If you are looking to buy a home or refinance these are the two people I would recommend.

The reps I interacted with were very nice and professional. Refinancing our loan was a seamless process. We have fewer bills every month because I paid off high-interest credit cards. I'd recommend Mr. Cooper.

We wanted a fixed rate and refinancing was easy because we already had Mr. Cooper. Their reps handled everything and the process took around a month to complete. Everything was good.

I talked about refinancing with one of Mr. Cooper's gentlemen and from there, I refinanced everything with them. They already had my property and I didn’t wanna go through the hassles of a different company. The guidance I received from them was great and they were very informative. They also have a very open communication and they were there to answer the phone when I needed to get a hold of them.

Mr. Cooper had held our mortgage, so I went back to them to ask what would be the best way to handle the situation and what they could offer us. Both the individuals that we dealt with were amazing. They were attentive and they answered all of our questions. They were also very professional about everything. It was so easy and I didn't have to continue repeating things. When I provided them something, it was done. Then, they were able to guide me in other issues, situations and what ifs. Now we're saving money, and we're able to take part of the cash-out and do some things that we were looking forward to do and get taken care of.

I already have a mortgage through Mr. Cooper and I decided to stick with them for the refinancing as it was easy. I wasn't impressed at all with the first two people I contacted though. They were too pushy. I had told the first guy what I wanted to do and he was trying to group more things into my refinancing. When I started thinking about it, I was not gonna take something with 0% interest and put it into a mortgage. Why would I ever put something with no percentage of interest into a mortgage that has it or a car that's almost paid off? Then the second guy I got was the same way. But the third time, I was very happy with the person I got. He understood what I was saying and the process went very quickly. The people that I finally finished it up with were awesome.

I have not been able to pay my "full" mortgage with Mr. Cooper ('they' or 'them') and fell behind. I spoke with several Mr. Cooper Reps. I contacted them when I knew I was falling behind, some reps just don't care. I called and was told, if I didn't pay what they wanted me to, ‘they’ would start foreclosure on the 16th of the month. I was able send them a payment thru my bank. 'They' returned my payment to my bank and this was before the foreclosure start date. ‘They’ lied to me!

I had my house loan from CitiMortgage and Mr. Cooper bought them out. Then, I kinda wanted to consolidate stuff and they kept sending me emails on consolidating. So, I gave them a call. I liked what I heard, so I went ahead and did it. I refinanced through another company years ago and their process took forever. I also kept resending them stuff and I was so frustrated. So, I told them to forget it.

I was interested in refinancing my old mortgage and I inquired about it with Mr. Cooper. Their reps were very good to work with and I loved the way they treated their customers. They were also very polite, patient, and accessible. They explained everything to me in a way that I understood it all and they made it very simple. Refinancing with Mr. Cooper paid off a lot of my bills and I have recommended them to somebody that also had Mr. Cooper handling their mortgage. They were very happy when they refinanced with Mr. Cooper and it’s good to be able to refer somebody and have confidence in them.

Mr. Cooper acquired my mortgage loan and first bill came out over a hundred extra with no explanation. Called them, they located my account and placed me on hold and then dropped off. They never call back to explain.

I have been dealing with Mr. Cooper for several years. I was pleased with the way they have handled my mortgage from the beginning. I felt bad that the percentage rate was what I was being offered when the fixed rate was my main reason for applying for the refinance in the first place. I wanted that fixed rate and they promised me I could get that. So, I stuck with them. I checked with one other company and I just felt more secure being with Mr. Cooper. We had a little difficulty at one point with the title company. But I was given the name of the title person and I talked to that person and we resolved the problem. So, that allowed them over to refinance and to go on to its completion.

I was paying too high of an interest rate so I inquired about refinancing my old mortgage. And Nationstar was the easiest company to qualify with. I had a very good interaction with the reps. They were great and they got back to me right away. I received efficient guidance from them and since the refi, I've been making lower payments.

Mr. Cooper had my mortgage before I refinanced. I also looked at Quicken Loans and another company but I went with Mr. Cooper because of their rep, Tucker. I like him and the way he treated me on the phone. He was a gentleman and he was the best at understanding my lack of knowledge of financial matters. He was very respectful, too, and took the time to really help me. The people from the other companies weren't as good at all. Mr. Cooper's whole process went well and smoothly. But there was a choice that they didn't communicate to me that I wish they had. If I did, I would have been able to get a few thousand in my pocket. And they never consulted me about it. The closing cost was pretty high as well. But everyone was lovely and helpful.

The loan that we originally had with another lender was sent over to Mr. Cooper, then we decided to refinance and I set everything up. I called them and the process happened very quickly within a month. Everybody there has been very pleasant, nice and helpful in answering a lot of the questions that I had. Shaw, the first rep that I talked to was also very helpful and nice, and I appreciated that. Even the title people have been nice as well. Everything went very smoothly and nicely. I would recommend Mr. Cooper.

The people I dealt with were professional and courteous, and the guidance I received regarding the refinancing options was straightforward. I wanted a shorter term so I got a higher monthly payment. And I did the refinancing with Mr. Cooper because I was already a client and they have my information, so it was simple.

I am writing this review to express my displeasure in a customer service answer I received in 2017. We purchased our current home in June 2016 and received our first escrow update in 2017. With our prior mortgage companies, my husband and I were able to pay our escrow shortage through a separate payment. When I reached out to customer service at, then, Nationstar, I was told that I did not have the option to pay the escrow shortage, and that my only option was to have that amount tacked on to my monthly bill.

My home went into foreclosure and we worked with Mr. Cooper on everything! We filled out ALL the documents they asked over and over again! Every time we finish, there's a new documents to be added that they DID NOT MENTION! We spent over $200 to send new documents. AGAIN they say we didn't add certain documents they DID NOT STATE! They lied 4 TIMES about sending our lawyer any documents! We are about to lose our home BECAUSE of how Mr. Cooper has treated us and how they will not help! They will not work with any customer for anything! They will lie over and over again!!!

DO NOT USE THIS COMPANY!!! THEIR PRACTICES CANNOT POSSIBLY BE LEGAL!!! For 4 months I have attempted to reach someone at Mr. Cooper (formerly Nationstar Mtg) about questionable charges to our account, as well as frequent "escrow reviews" resulting in additional billed expense to our escrow account, thereby jacking up the monthly payment, and our payments being posted to these bogus "charges" instead of the actual principal and interest. For months now, (since the change from Nationstar to Mr. Cooper), our principal and interest payments have been misappropriated.

May 18 I sent $900.00 Check for escrow house insurance. May 29 I sent $2590.17 Check escrow property tax. June and July payment was auto out of my checking acct. I do not know the correct balance on my house or the correct interest for June and July. I have talked to several nice people who tried to fix my acct. As you can see the interest and balance are not correct. I went online but that is really wrong. I called again asking for help to correct the numbers today. I wanted to talk to someone who could finally fix this, she hung up on me because I did not want her to read the entire list of transactions to me! HELP PLEASE. I know I should be told my correct amounts on my statement. Thank you.

Mr. Cooper was my previous mortgage provider. I inquired from them about refinancing and I spoke to two different people there. The first person didn’t give me good information and adequate details of what I was looking for, but the second person had the answers to the questions I asked.

I was happy with Mr. Cooper. I wanted to consolidate my debts and their process happened within 30 days which was really fast. They kept it simple and were very professional. They walked me through their process and it went really smooth. In addition, the customer service was very efficient and kept me very informed. I got all my debts paid off now.

I have used Mr. Cooper before as I had a loan with them a long time ago. Since my old loan was already there, it was convenient to look into refinancing my mortgage and so I did the same with the new loan. I have an adjustable rate mortgage and I wanted to do fixed rate. My rate is lower than the fixed rate but I paid the loan fee of $7,000, which I didn’t like. Also, they were a bit pushy, but that’s the way that they do business. Other than that, the process took two weeks and I've had good interactions with their reps. The guidance that they offered was good and satisfying.

I am very happy I had my refinance done. Before, I had my first and second mortgages with high interest rates. Now I have lowered my interest rate into one mortgage. My finance situation was complicated and I kept getting denied. However, my loan processor and professional always tried to sincerely help and solve my refinance plan. They spent extra time for my mortgage approval. I am glad I got it done before the interest rates went up. Now I don’t have to sell my home and can stay at my house as long as I want to. I am very thankful to Mr. Cooper.

My loan was transferred to Mr. Cooper from Bank of America and I was able to refinance with them. I was very happy with everything. They always answer the phone and work with me to find answers. If they don’t know it, I’m not put on hold for long periods of time. They'd give me a call or send an email if they needed additional documentation, and everything was pretty quick. Now my debt is consolidated and I still have a mortgage payment that I can afford.

Refinancing with Mr. Cooper was easy and their reps were very informative. Both Ashley and Jason were very nice too. And since I already had a mortgage through them, the application process was a piece of cake. I just had to send them my tax statement. Since working with Mr. Cooper, I was able to eliminate some debts. I would definitely recommend them.

I wanted to do some things with my house and upgrade. Mr. Cooper bought the loan I had with another company before and this time, I went with them to refinance. When they first took over the loan a good while back, the service was terrible, very aggressive, and harsh. I pay my bills but they were acting like a collection agency for no reason. But with this experience, it was fine. There has been an image and an attitude change with the company name. They’ve started to change some things, and that is for the better. The rep was very helpful, informative, and efficient. I am working on some of those upgrades now and there will be a lower monthly payment.

I took out a mortgage 20 years ago with Standard Federal Bank. My mortgage was sold or transferred to several other providers over the past 20 years. It finally ended up in the hospital of Mr. Cooper. Over the past year I have received numerous calls and emails from them asking me if I want to refinance my mortgage. I have a rate I'm happy with and only have 10 more years on my mortgage. I have told their telemarketers to quit calling and emailing me to no avail. MR. COOPER STOP CALLING ME!

Mr. Cooper sent me a letter and some representative from the company called me and asked if there was anything they could help me with. I told them that I needed a lower interest rate. Since it was already financed by them and they were available, I didn’t see any need to go to another company. They told me what I could do and what was available to me. They also seemed very knowledgeable about what they were doing and they were helpful. Most people are kind of short with you sometimes with businesses but they were courteous in explaining things to me.

We had our previous mortgage with Nationstar, now Mr. Cooper and they sent us several notifications when we took out our original mortgage. We did two mortgages that we had anticipated on consolidating at some point, but it just wasn't the right time to do that. We stayed with the company because of competitive rates and good service. Everything went very smoothly and with the refinancing, we had gotten exactly what we were looking for like the consolidation of debt, not having to pay two payments for the house every month and overall consolidation, but a way that saves some money.

I had Nationstar Mortgage before and then they went to Mr. Cooper. I got on Mr. Cooper’s website to make my house payment every month and they had a lot of information up, so that spurred me to call them. Discussing my options with them was very quick and they had all the information. And everything that they told me actually happened, so it was good. The reps are nice people. Since refinancing, I've paid off some credit card debt.

I have been making payments on my home for 22 years with no problems. When BOA transferred loan to Nationstar, hiding behind the name Mr. Cooper to make themselves sound less Criminal, I accidentally sent my first payment to BOA as they were not clear where it was to go. Well BOA kept it even though it wasn't owed to them and managed to disappear it. Then I started getting harassing calls from Nationstar saying I was behind on a payment. One of the Reps at Bank of America admitted that they took the money and "disappeared" it and when I tried to get back in touch with her as she had to leave for the day, she was no longer there. so I have to assume she was fired for telling me the truth.

I did a remodel, and I wanted to pay off the debt from my remodel, so I included that in my mortgage. When Mr. Cooper sent me promotions, I called them and it was really easy so I didn’t even think to call around and engage with someone else. The application and underwriting process took less than 30 days. But I'm a Realtor and I had everything to them immediately in less than a day. Everything that their staff did was spot on and my loan officer was awesome.

I was paying too much interest on other loans and I refinanced with Mr. Cooper. They were my existing loan company and I didn’t see the need to switch company. Their reps were courteous, more than informative and followed up quickly. The process was also speedy and easy to navigate. Since refinancing, I’m not paying those payments and I'm saving $600 a month.

I requested a loan modification starting in May. It is now mid July and I am still waiting. They are horrible with communication on documents that are needed. They will update the website and say it’s accepted and then the next day it changes. You call and speak to one rep of which you are supposed to have a dedicated loan specialist and you can never get to that person nor do they call you back when you leave a message. You are told 1 thing by one rep send it in as they requested you wait a few days nothing changes then you call back and are told something completely different.

We had some bills we wanted to pay off and had to fix up our home. When we refinanced our old mortgage with Mr. Cooper, our current mortgage holder, everybody was very helpful. They helped us decide what we wanted to use and it didn’t take very long, so it was nice. Since refinancing our loan, we were able to do what we needed to do and we took a smaller term to get it paid off quicker.

I wanted to pay off my credit cards and I had a lot of equity on my home so I inquired about refinancing my old mortgage. I already had a loan with Mr. Cooper and I thought that was best so I went with them. The reps were very professional and gave me all my answers. I’m happy I went with them. The whole process took less than a week. Mr. Cooper does a great job.

My wife and I had made fiscal sense to do a cash-out refinance. Our mortgage was with Mr. Cooper, and their reps were very professional. They were very much on top of the refinancing process. It was also super straightforward. The first gentleman we spoke with was very forthcoming with all the information and educated us very well throughout the beginning process. Everything was done within the week that we applied and now, we have more disposable income and we’ve got a better grasp of our finances and debt. Mr. Cooper provided us an excellent service and took very good care of us.

As soon as Nationstar Mortgage obtained my mortgage my homeowner's insurance was cancelled due to their non-payment. Secondly they started and put my house in a foreclosure due to non-payment but had misapplied my payment to a different account. I started working on a loan modification but once that went through they told me the 4% I already had was the lowest it could go down. They wanted me to sign paperwork before they could even inform me what the breakdown was for these thousands of extra legal fees. When I questioned the rep she told me I had signed this contract. I asked when and she stated when I bought my house.

We’ve been in our house for 21 years and had a home mortgage with another company that changed to Mr. Cooper. We wanted to do some remodeling so we refinanced and took out additional money. We’ve been happy with Mr. Cooper so we stayed with them. The guidance their reps gave was good and our interactions with them were very quick. There were a couple of different people that were very friendly and told us what they needed to get going. We sent in the stuff online and then they contacted us. They communicated all the steps that we were going through and where we were at very well.

We had a loan through Bank of America and it was sold to Nationstar, which became Mr. Cooper. We stayed with them since it was easier. Their refinancing process was excellent and they kept us up to date on everything. We started with Brad and he told us every step of the way what was gonna happen. Then, we dealt with Rosa. They emailed us any time they needed anything and we could keep up with our refinance online. They have some kind of calculator on there that showed us every step that was going on, so we didn't have to call anybody about it. The process went quickly and smoothly, and the loan really helped us out in a time when we needed it. We would recommend them.

I had a mortgage with Mr. Cooper and since I had financial difficulties, I decided to re-mortgage it with them. I called and their reps were very professional, kind and considerate. They were friendlier and more patient than the other people I dealt with in the past. In fact, they weren’t condescending and didn’t act like my little difficulty was of my own making and they didn’t sound judgmental. They honestly wanted to help. Furthermore, the process was amazingly simple. It took three weeks. The terms had to go up from 12 years to 15 and from 550 a month, it's now 700 but that's my own fault. And with the refinancing I did, I’m not losing my house.

Apologies for not knowing that FreddieMac rules changed since my modifications. My cousin's just out of luck. We bailed these banks out, some reciprocity would be nice.

I wanted to do some upgrades and since Mr. Cooper was already my mortgage provider, I refinanced with them. I’m a loyal customer. They take care of me, I take care of them. The guidance they gave me was amazing. They were helpful and answered all my questions. My payment went up but I had gotten the money I needed when I needed it and to do what I needed to do. I was also able to skip a month of payments. Everything was wonderful.

My process got off to a shaky start, but with some gentle prodding by me to move my application forward, I did complete my refinance to my satisfaction. Had initial communication hiccup which did get resolved and the process concluded to my satisfaction.

I’m a repeat customer at Mr. Cooper. I received a letter in the mail about a cash-out and I took advantage of it. I also wanted to stay with the same person so I went with them again. Everybody was kind, polite and thorough. Everything was great.

Changing over from a conventional loan to VA Loan was made easy with the talented assistance from your loan advisors. The only problem we encountered had to deal software issues sending forms back and forth from Mr. Cooper to us. Thanks for the assistance.

My family was displaced by IRMA and our mortgage company Mr. Cooper offered us IRMA assistance in the form of a 6 month forbearance program that they said was free of any late fees or credit reporting but failed to tell us that it would kick us out of HAMP and are saying we are 200+ days late, although they say not really, but it's REALLY disqualified us from HAMP! And now they have sent us an ultimatum of signing into loan mod that we don't agree with or they will foreclose! Mr. Cooper formerly Nationstar, google the reason for the name change, it's sad.

The beginning of April we requested that escrow no longer be taken out of our account. Three days later we called back to say we changed our mind and want it reinstated. It is June 28th and after 4 more phone calls, this has yet to be rectified. Each phone call takes close to an hour. We paid the amount, as directed, two weeks ago in order to bring our escrow account up to date but that appears not to have happened. Our check for the escrow cleared last week. As of today... Online... It has yet to show for the July statement; only the principal amount is listed.

From the start to the end of the process, all of the reps. were extremely helpful in explaining required documents, providing info. on how to send (I'm not tech savvy) documents. They showed patience, concern in ways and overall, I felt very comfortable with the assistance and information which was provided. The closing rep. was polite, presented ID upon arrival, very prompt and courteous. Thanks to all of the reps. on this project.

I was hesitant to refinance due to never being offered great options in the past. The first person I spoke to was Roque. He was so fantastic, gave me all the options and made the entire process wonderful. As I moved along in the process, everyone I spoke to was quick to respond to any questions I had and were wonderful to deal with.

Different name, same shady practices. This is not a company that people pursue, it is one a person just gets stuck with when the mortgage they signed up for is sold. Even VA loans. I thought they had already been through a class action lawsuit, but 12 years later and another mortgage and it's the exact same thing again. They cancelled the home insurance we choose without our knowledge and inserted their own, much more expensive provider. They do not mail a notice or show anything on the account web page to eliminate what they did. You call and they lie, cheat, squirm, and try strong arm talk to try and force the customer to accept the situation. Issue still not resolved. We will have to look for legal representation to get this fixed.

This is the MOST misleading and unorganized company I've ever dealt with. They mislead me to believe I owed them an extra 200 worth of mortgage out of nowhere. I paid and paid and the company didn't know where the money went. I have called several times and spent over an hour on the phone and nothing. DON'T TRUST THIS COMPANY. MISLEADING AND SCAMMERS.

I have been with this company since 04. After several years of not receiving any help to locate missing or lost payments in 2017 I started seeing some difference in the service provided. There have been ten payments located so far and I am really impressed with how quick these should be appropriately placed. As with previous years I will withhold judgment until I actually see the results.

I’m happy with all the work they did to help me on my home refinance. If I had to do it again I wouldn’t doubt on using Mr. Cooper. I'm very happy how all went. If I hear from someone who wants to refinance I would be happy to recommend them with you guys.

I wanted to clear out some credit card debt and I thought refinancing would help me out. I was happy to go with Mr. Cooper because they were already my lender for the mortgage on my house which seemed to have worked into my budget. And I just thought it would naturally work out better. Dealing with Mr. Cooper's mortgage application people was easy. They made it possible to cover a lot of things plus have a little extra money because I’m remodeling right now. And now, I don't have a horrendous credit card statement at the end of the month. They're my company and I would recommend them.

I had a loan with the company before it got transferred to Mr. Cooper and when I wanted to lower my payment, I decided to refinance with Mr. Cooper because of the way that I've been treated throughout the years through them. I felt very pleased with the guidance I received from them for the refinance and I felt very comfortable dealing with them. They were all very helpful, friendly, forthcoming with information and knowledgeable. They were very good at what they did, and I've told three of my friends about Mr. Cooper and how helpful they were. I was also given me an ease for a month so I could get caught up in other things which lowered my stress. The lower payment really helps me too.

The service and customer care agents were great. In my opinion the fees should be much less for someone who previously had an account with you and is merely refinancing the same house. I find the fees high. The next time I buy a house or refinance. I will do considerably more research before using Mr. Cooper again.

Mr. Cooper took over our loan from City Mortgage. We knew we had a second that we had eventually rolled into our current loan and then we naturally went with the person who had our mortgage. I started off with a phone call with a super nice guy and then, he turned me over to a lady. I was really impressed with their follow through and turnaround time. Once the appraisal came in, they went over what our options would be and what it looked like before and after in particular with what the loan would do with our payment, which I would expect. The payments and what it changed to were a benefit to us. And our second had a balloon so the sooner we got it rolled into it, the better. It was a less rate and a lesser payment than what we were paying out before. Also, we're gonna miss one payment because their next payment got pushed out a month and that was nice.

My mortgage was with Nationstar for many years so when they changed name, I got a notice. I refinanced since there was no closing cost. Refinancing with Mr. Cooper's was relatively simple and their reps were satisfactory. I went from an adjustable to a fixed rate.

Great experience, helpful and done in a reasonable time frame as promised. Each person I talked to was very helpful and wanted to make it happen if possible and it was a blessing to me that they cared and wanted to do their job.

I was in one of the hardest hit counties (Fort Bend) for Hurricane Harvey in 2017. Mr. Cooper sent a letter stating that since I was in that county that I'm eligible for a Forbearance Program and would love to help. So I called them, spoke with them, and signed up for the Forbearance Program for 3 months, here's where things started falling over the cliff.

I inquired about a small loan for Roof repairs. When they researched my information and noticed I was a veteran, they told me I was eligible for a veteran refi. It was awesome. I was able to pay off debts and still do the roof repair. My credit score jumped almost 40 points. Thanks Mr. Cooper and your knowledgeable staff.

Mr. Cooper bought our mortgage from Citibank. I had an adjustable mortgage and it was getting ready to adjust so I wanted to refinance. Mr. Cooper’s representatives did everything that they could and they were great but my payment went up because I have such a low-interest rate. It was a good experience though and I would recommend Mr. Cooper.

I would like to take this time to thank DAVID ** and CINDY ** of Mr.Cooper/Nation Star Mortgage for assisting me with refinancing my home and saving me an appreciable about of money ($425/Month). Both returned emails of phone calls within 25 minutes during the waning days of the process... my wife does not call me back that fast. David **: No bells and whistles, no hidden fees and a verbal estimate literally within $9.00 of our initial conversation... $9.00 less. Cindy **: Actually closed the loan 3 weeks BEFORE the projected date and would have been sooner if it was not due to a prior family commitment (son graduated HS)... they even accommodated me and sent their representative to me as I was out of State. Thank you DAVID ** and CINDY **, I don't know if it's appropriate to use your names but it is appropriate to say that I appreciated your time as well as your professionalism.

Mr. Cooper acquired my mortgage from Citi group in Nov. 2017. They immediately began harassing me with phone calls and emails to pay off my account as it was $8000. When I refused to remortgage or pay off and continued paying my loan on time as normal, they sent an “inspector” to our house and had a completely false report made that resulted in our insurance being cancelled. They, of course, added insurance at a ridiculously high rate to our account that has almost doubled our payment. They also do not report your account to credit reporting agencies in a timely manner, over two months can go by before they report your payments which adversely affects your credit score. Do not do business with this company.

This was a scary process for us as we had never done this before. Mr. Cooper handled everything! The process was quick and easy. We were able to knock out our debt and our credit score is now excellent! Thank you Mr. Cooper!

I was sold out to NationStar years ago for BOA, I’ve had trouble since day 1, yes, since day 1! I try looking things up, very difficult, setting up auto pay, very difficult. Now all I want to do is find out how many payments I have left, can’t even get a message to go thru! Any time I have called, I get nowhere. I would NOT recommend this company at all. I can’t wait till my loan is paid off which should be soon.

The people I worked with at Mr. Cooper were excellent. They gave me all the information that I needed and in a timely manner. I used to have an adjustable mortgage and right now I have a fixed 30-year mortgage. The Mr. Cooper company is honest and they do service quickly, which I appreciate. There’s not too much waiting and I like it. I'd tell my friends that if they have a chance to do the refinancing, they should go to Mr. Cooper.

James ** is my late husband. He is dead. Your CSR cannot speak with him, your Customer Service Representatives keep asking to speak with him. It is very frustrating to do business with your customer service representatives all the time. Very dissatisfied.

Nationstar was my mortgage company when I first got my house and we decided to keep them going on. They have lower interest rate. They asked for documentation, I provided it to them, and they basically did most of the work. The guidance we've received when we were discussing our refinancing options was excellent.

My husband Keith and myself were very satisfied with the refinance of our home. Every detail was explained and there were no surprises. The loan officer and all other employees were very helpful and always returned inquiries quickly. I would recommend this bank to anyone who needed either a mortgage or help with refinance.

Very professional services. Everything was well communicated and online services made it very easy to communicate and sign documents. Very fast processing and excellent service. Also, very easy to see online what steps had been completed and what step in the process we were at. Thank you!

If you want a good finance company, talk to Mr. Cooper. They’re excellent and fair. When I bought the house, I was with another finance company and either Mr. Cooper took them over or they sold my loan to Mr. Cooper. I had gotten a notice in the mail that Mr. Cooper took over. I had an ARM and I wanted to lock the interest rate in. I felt very good about their customer service and the process took about 10 days. They did everything the way it was supposed to be done and they did a great job.

My father had a loan with Nationstar now Mr. Cooper. He modified his loan back in October '17. He paid the 3 month trial payments, signed to modification loan exceptions papers. Went to pay the House noted for February, someone coded his account wrong. I called every week to be told they're working on correcting their fault. We see you paid your mortgage, waiting till we get a letter notifying us they sold our loan to BSI, and in their system the house is under foreclosure... I don’t have any good words to say to Mr. Cooper.

Mr. Cooper bought out Nationstar, so I inherited the new brand and I've had a wonderful experience. I’ve never had an issue that they were not able to talk me through or bring a resolution to. I received a letter from them and I called to inquire about having the refinancing done because my current loan was upon the Obama Plan. And I thought that since I’m close to payoff time, I'll go and do some refinancing. I wanted to lower the payment and Mr. Cooper was able to accomplish that. They were able to meet and beat the interest rate that I had with the final stages of the Obama Plan. It was a win-win for me.

Mr. Cooper took over my original loan which was another company. My loan was on an ARM so I knew the interest rate were gonna keep going up. I needed to not have that happen anymore so I refinanced my loan with them and it’s now a fixed mortgage, it’s a fixed rate. Their reps were excellent. They were very patient, sent me all the information I needed on email and explained what was happening. I don’t know anything about the process so I was happy to go along with what they said. I'd tell others to check out Mr. Cooper as a mortgage possibility.

It was a great experience, since I was already a Mr. Cooper customer a lot of my info they already had. It went smoothly and the closing went as planned. I would certainly recommend family and friends. I did everything by email and it was very good and fast.

I dreaded refinancing my home, not knowing what to expect, but my loan officers were very thorough and professional. They were patient with me and clarified any and all of my questions. I know that if in the future, I should have any questions, I could call my loan officers for assistance. Yes, I would highly recommend Mr. Cooper.

I would first like to mention who I had direct contact with: Chris ** was the person I talked to first and I have nothing but praise for him. Professional, patient, and friendly, he kept me informed at all times... An excellent member of a great team. Another member who I had contact with was Rosalyn **, every bit as professional, patient, and friendly as Chris. You must have a wonderful training program or you just hire the most capable people.

I’ve been trying to refinance my primary home for the last year and Mr. Cooper was terrible. They wouldn’t modify. They wouldn’t do the whole nine and it was the worst experience I ever had. NationStar took over my loan from Bank of America. We bought this house back in ’07 and Bank of America co-paid my loan in ten days before closing. I have two other houses. I have one in DC and another in Bernardo Beach. And they said, “Oh, your ratios are off, but we’ll put it in her name,” which I might. “This way, you didn’t make any money and give us $250,000.”

I enjoyed having Mr. Cooper as a loan company. I also had a great experience with Mr. Cooper when I did my refinance. They were efficient and everything went smoothly. Whatever questions I asked, my loan officer was right there, answering them. He made sure that I felt secure and understood what was going on. I also felt he was being honest to all the information he told me. The interest rate was higher with Mr. Cooper, and I wish I could have kept it at the same interest rate, but that couldn't work because of the rate that goes along with the Feds every other day. I just wished my loan officer told me that the rate does change on certain days.

The refi process with Mr. Cooper was the most efficient and competent experience we have ever had. Christina ** was proficient and responsive to all aspects of the process. We still can’t believe we closed within 3 weeks of application. Thank you, Mr. Cooper for the expeditious professionalism.

I had a wonderful experience with Mr. Cooper. Everybody there was great and they were all very positive. They knew what they were talking about, did what they said they were going to do and carried through with it. They looked for the best program for me and my particular situation and gave me options. I have an interest rate I can live with and we're just gonna move forward and be secured that I can stay in my house.

I had an excellent experience working with Mr. Cooper. When my husband passed away I had to put our mortgage in my own name and I just stayed with what I knew, Mr. Cooper, who is our existing mortgage company. Everyone was extremely professional, kind, and knowledgeable. I couldn’t have asked for better guidance. My interest rate went down.

I had an adjustable rate and I knew it was gonna go up. I looked around for the best deal and Mr. Cooper was able to walk me through all the steps and they got me the best rate that I wasn’t able to find anywhere. I was a little confused initially because they were giving me some sort of rate and speaking with other companies. They explained to me the pros and cons of adding points and pre-paying the mortgage, and when they were done explaining, it made sense and I went ahead and did that. At one point I was communicating with a gentleman in regards to refinancing and then putting a chunk of change or a large amount of money as part of the refinance. He was able to help me run some numbers, whether it made sense if I just refinanced the entire amount or if I dropped down. Everything went relatively smooth, quick and painless.

Mr. Cooper has been my mortgage company for 9 years. When I refinanced for a better rate, I didn't want to deal with a new company that I wasn't sure about. Mr. Cooper's people were very good too. I felt the guidance I was given in discussing my refinancing options was fair. You talk to a certain loan specialist first, send him a few documents and then you can go online and track it, which I liked. I was babysitting my little grandkids and I didn't have a whole lot of time. In the actual process, I didn't have to be on the phone a lot or send a lot of documents. In fact, anything I sent I think I did by email. It was convenient.

The reps of Mr. Cooper were great. The guidance I received from them was perfect. I couldn’t have asked for better. The benefit was a lower payment but we shortened the term of the loan.

Mr. Cooper called us about refinancing our old mortgage for a lower rate. After we got off the phone with the first person we talked to, we decided that we were going to do the refinance. He explained everything. Mr. Cooper is great. They kept us informed of every step. And now, our mortgage payment and interest rate are really much lower. We were under Nationstar who had been our mortgage company for 16 years. And before it turned to Mr. Cooper, we haven't had a good experience with them. It was very hard to get a hold of somebody with Nationstar, and phone calls weren't returned. But now with Mr. Cooper, it's easier to get a hold of someone.

I did a refinance with Mr. Cooper and it was the best experience I've ever had with anyone. Everyone that I worked with was awesome. They were very attentive and they kept me in the loop on everything. My questions were answered immediately and it was a fast process. It wasn't even three weeks from when I called to when I closed. It was amazing. I didn’t need an appraisal, so that helped. It was so smooth. I have consolidated all my debts so I feel less stressed knowing I'm not trying to make those payments every month.

Everything was great until I started receiving non stop letters for other coverages and insurance disguised in important looking letters. If I’ve opted out and gone paperless then respect that and don’t send additional letters. That would be great. And please don’t call me about my experience either. Oh yeah, change your name back to Nationstar.

Rita and Veronica were very helpful during our mortgage refinance. The communication was excellent and offered beneficial suggestions for us. They explained what we needed to do to make the process more efficient. We would use them again in the future and recommend them and Mr. Cooper to our friends.

Did a refi on my home using Mr. Cooper. They said the process would take up to 8 weeks. They got it done in 4 weeks. Fast, friendly service with great communication throughout. The e-sign option is awesome and finally got the loan we wanted. Thanks again.

Mr. Cooper is my current mortgage company. Everything went smooth and quick with their mortgage professionals when refinancing. They were easy to deal with, and I could understand them when I talk to them. I'd recommend it.

I got mail from Mr. Cooper saying that they could get me a better deal, so I gave them a call. The reps gave me information that I didn't know about and they were able to get me into a VA loan, which no one had mentioned to me before. So, they worked with me and sometimes we talked three times a day with the updates that they gave me regarding that. Now I have a lower interest rate which means a lower monthly payment. I would definitely recommend Mr. Cooper.

We already had a mortgage with Nationstar before and had no problem. We did the refinance because we had an accident. Somebody ran into us on Easter Sunday and we had to buy a new car. So, it was a big expense added to all our other monthly bills. My husband checked into some other places about refinancing our old mortgage and decided that going with our mortgage company, Mr. Cooper, was the best idea. They had the better interest rate. They were very professional and made us informed. They called us every couple of days to let us know what was going on. Everything that they said was the truth. And when we got the paperwork, everything was just as they said. The process didn't take very long. It was less than three weeks so it was really fast.

My mortgage was bought by Mr. Cooper. And I was paying a high interest rate so I called them up and tried to find out if they had a different program. They offered me a different program to refinance. I expected the process to take longer and be a lot of hassle, but they made it simple. Their reps did well and the process was easy. If anything happens, they would always work on it fast. So, if I didn’t get a call or there was some paperwork that needed to be done, they would call or email me to get stuff done fast. The guidance they gave me was pleasant. I would recommend Mr. Cooper.

Rates were going higher so I thought it was a good opportunity to refinance my old mortgage. I also reached out to Bank of America and their rates were somewhat equivalent, but I thought the process would be a lot easier with Mr. Cooper, so I just stayed with them. The person I dealt with was very professional. I only had to provide some minimum documentation as they have a lot of my information already. Part of the refinancing was going to be based on credit, and a part was based on what you are as an individual. From that side of it, it was fine. We talked about the whole purposes, and I went from 30-year to a 15-year. Within a week or two weeks, they have completed everything and even got done on my side and theirs. So, I was pretty happy with that.

I had my first mortgage through Mr. Cooper, and I called for a tax form that I needed to file my income tax. Then they inquired and told me that I should refinance. They were very professional, and one rep was very helpful. Everything has been fine so far. Mr. Copper is a good place to refinance a mortgage.

This was the easiest thing I have ever experienced. It was so easy and fast. I would recommend Mr. Cooper to anyone who needed to refinance or if this was a first time buyer. Everyone I worked with was very professional.

I love Mr. Cooper. I will tell everyone about them. They always try their best to help you. They helped me refinance my house with no problems. They are the best. They're always there for you on late payments and everything.

The possibility of a lower interest rate made me inquire about refinancing and Mr. Cooper's rep was very good all the way through. I refi but it was Nationstar, and then they put me on this other VA program this year and I'm happy with it. Everybody was very well and knowledgeable on what they needed to do and how to do it and got me going all the way. Their professionalism and corporate knowledge of how to get things impressed me. They created the situations where things can get done and made sure that there weren't any problems. If there were, they eliminate them and they worked hand in hand with me every step of the way.

Mr. Cooper assumed my last mortgage from Nationstar. Their guy, Luke, was very helpful, very professional, and took care of things real quickly. He took me through it all and I was amazed how well he did. And if I had questions, he answered everything satisfactorily. So far, I haven’t had a mortgage payment this month and that’s a big benefit. Overall, they have very nice people and I had a good experience with them. I’d also tell my friends to go with Mr. Cooper.

Working with Mr. Cooper on our recent refinancing couldn’t have gone any better. There was frequent and clear communication from all departments, from the initial call, through qualifying, underwriting and closing. The online portal was very user friendly and extremely convenient for uploading required documents and checking on the status of the loan. Closing was a breeze in our home. Couldn’t be more satisfied. Thank you!

Our home burned to the ground in October. We owed $130k and Mr Cooper received over $400k from my insurance company. They held onto the money, over and above our mortgage amount, for over 6 months. We could have made money investing that but they would not give it back without hours and hours worth of phone calls with many different people (I had to start from the beginning with each person). Our home burning down was terrible, but dealing with Mr Cooper was the very worst part of the experience. I feel we should get interest from the 6 months they held my money hostage.

Despite having 2x the amount needed in escrow, they didn't pay my insurance and I can't get hold of a person who will deal with this before my homeowner's insurance expires and I'm left without coverage. I'm disabled and don't use voice telephones, so am dependent on email, fax, or Facebook chat.

I had my previous mortgage with Mr. Cooper and I went with them again for my refinance. They made it real easy to do and their reps have all been good. It was really simple to do the process. They gave me a couple of options then I chose the best one. All in all, Mr. Cooper is a good company if you can get a good rate with them.

Mr. Cooper took over as our mortgage company from another company. We got information from Mr. Cooper over the phone and through the mail-out of the mortgage payment and that led us to inquire about refinancing our old mortgage. The process went really fast and it was very problem-free. Everything was very pleasant and clear, and went very smoothly. We were very pleased with the information given out by the contacts we had. We're completely pleased with Mr. Cooper and I would recommend them very highly to a friend.

Just want to say I greatly appreciate the professionalism, patience and attention to detail that both Gary ** and Gabrielle ** provided. We refinanced 5 loans which would have been a nightmare if they hadn't bent over backwards to make the process as comfortable as possible. I would highly recommend them!

I refinance and I currently not have much money to start every month. Before I have EMC and then the real-estate guys passed the loan to Mr. Cooper. The money is coming more better for me. A loan officer came to bring out the papers to sign to refinance the house and she was friendly and talked to me nice. Now I’m happy. Before, no. They started charging too much every month. Now, for 30 years, I started the same money. I recommend Mr. Cooper. It is a nice company to help you.

I have a mortgage with Mr. Cooper and I haven't had any problems. Mr. Cooper's reps were professional and cordial and they sent me papers. Throughout the process of refinancing, we emailed mostly and talked on the phone a couple of times. And with the refinance, my payment is lowered just a little bit but it's getting paid off a little faster and more money is going to the principal and less to the interest. The only thing is changing their previous name to Mr. Cooper is ridiculous. But, I'm satisfied with them overall.

My sister had a mortgage account with this company. She died and I was appointed Executor of her estate. I called to address canceling the automatic payment from her bank account that I was directed to close by the court. The inane "Cooper" that I had the dis-fortune to connect with just kept asking if I wanted to be a successor and refinance the house... No, no, no. I explained over and over again. I just needed to cancel the EFT as the account was closed.

When it comes to mortgage companies sometimes you have no choice when they sell your mortgage to another lender. Bank of America sold our mortgage to Mr. Cooper and for 2 years paying this people on time we have several issues back to back that put us behind on the payment. When I first realized that we were going to be behind I called and asked them what was the best. They told me because it was a VA loan nothing could be done. So we struggled paying for several months always communicating with them for what could we do. They sent us letters saying "we are here to help you keep your home" but when we called and tried to ask for what they could do it was never good enough for them. Forbearance, can't do. Refinance, they wanted $18,000 in closing cost and fees.

Our orig. mortgage was sold to Nationstar. Nothing but problems - payments applied to wrong account, taxes not paid when should have been, took 5 requests for a correct payoff amount to be furnished. Not a good company at all.

Mr. Cooper bought our loan from another company, which was TMAC. Our homeowner's insurance would no longer insure and even though the roof in our house looks new, it was 18 years old. And so, I needed to put a $12,000 roof on our house and also, I cut the length of the loan back to three years. The interaction with the rep from Mr. Cooper was fine and it took them 10 days, which was super quick. All in all, Mr. Cooper did well.

Mr. Cooper has a quick and easy process of refinancing. I had to pay off some debt and their mortgage professionals were good. They were very helpful and courteous. Since I knew what I wanted when I called, I basically told them what I wanted to do and they said okay.

This poor excuse for a mortgage company lost my payment check; told me not to send another because if the first one shows up they would cash it and the second one as well. The check was in a payment envelope with another check; which they acknowledged they received and cashed. Now how is that possible? They received one but not the other? So after waiting and inquiring about this issue and being told the same thing for 6 months this company reported me as being late on my mortgage payment.

I was with Nationstar then Mr. Cooper called me. The first person who called me was fine but the person who did most of the dealing with getting information and everything else didn't go well for me. Instead of telling me what I need at one time, there were constant emails and phone calls telling me that now we need this or now I need that. Still, I received good guidance when discussing the refinancing options. At this point, everything's good and I'd go back with them again.

I had a mortgage with Nationstar and Mr. Cooper bought them out. I decided to stay with them for my refinancing because it was convenient and I liked the way they approached it. My experience with their reps was really pleasant, smooth, and very informative. The statements were easy to read and when I called if there were any questions, things were answered quickly and intelligently. Everything was done very professionally and it was a good experience. I would recommend also them to my friends and suggest they look into Mr. Cooper if they are interested in a mortgage and that service.

We have a mortgage with Mr. Cooper and we recently closed on our most recent refinance with them. I was most impressed with the responsiveness of the reps. They immediately responded to any questions that we had. Also, we were awaiting a check for an overpayment and we received it, so everything worked out fine. Mr. Cooper seemed professional and experienced, so it was a positive experience that we had with them.

From the beginning they were so unprofessional, they screwed up my escrow 3 times. Last time the lady was practically yelling at me, they delete my flood insurance from my payment because I'm not in a flood zone. When I called 4 days before the due date, she was so nasty. At the end she said that they will make the payment. I called my insurance agent that contacted them and she told me that they will not pay, then I paid right away. I don't have idea what is wrong with them!!! If this was true why my previous 3 mortgage companies paid the flood insurance for me??? Where did you get your employees? I can't wait to change you!

My loan officer, Rogelio **, was marvelous! The man whom was to gather all the info was not. He asked for certain documents and I sent them to him. Obviously he didn't pay attention because I sent them. Mr. ** verified they were there. The second man made many mistakes. Finally, Mr. ** was the only one whom I dealt with and it was fine. Then I received some information from Mr. Cooper. There were 2 incorrect/misspelled words in a printed document which went out to more than me. Really! Really makes me worry that my loan is not in the right hands. Yes, I called and someone took the information down but the point is, "I SHOULD NOT HAVE TO CALL AND TELL ANYONE."

Mr. Cooper bought out the company that owned the mortgage to our house and then they contacted us in regards to refinancing the mortgage. The existing mortgage on the house was a 5-1 ARM and it was adjusting every year for the contract, so we looked into refinancing it. We received professional guidance from Mr. Cooper regarding our options. The rep we dealt with was very professional. He provided information on any questions that we had and he assisted us in getting through the closing process as quickly as possible. The whole process took from two weeks to a month. We were able to lower our monthly payment by $150 and it's no longer on a floating, adjustable rate mortgage.

They bought my mortgage from CitiMortgage. They raised my escrow payment. Did not seem particularly helpful one way or the other. They changed their company name to “Mr. Cooper”... no kidding... to make the company seem more friendly. Frankly, that just made me angry and very annoyed about how cynical and manipulative that is. Every time I got a letter from “Mr. Cooper”, I just wanted to reply with a few four-letter words of my own. I recently paid off my mortgage, so I am rid of them.

Mr. Cooper is a good company to go to. I was already a customer with them and when I chose to refinance my old mortgage with them, everything was good. Everybody got back with me like they were supposed to and it was a smooth transaction.

My mom is 81 years old and my dad is almost 76 and they wanted to be able to pay the house even though they’re about a month ahead. Also, my dad retired, then went back to work again and knowing that the house is never going to get paid, they decided that they were going to do a refinance to lower the payments. Mr. Cooper’s representatives were really courteous and professional. They explained the steps, then they had the notary come into the house for my parents to sign all the paperwork.

We were trying to change the due date of our mortgage and Mr. Cooper worked with us. We did it all online and it was easy to do it all. Mr. Cooper gave us two different options and it worked. We still have the same due date, but we only have the mortgage on the house now. We don't have any credit card payments. We had a little glitch in the end. They doubled the escrow, but we got it worked out. It was a good experience, and their e-communication works really well.

I refinanced my old mortgage since I had one that was still moving and the rates were going up. Mr. Cooper's reps were helpful and they answered all my questions. Also, they checked on me and asked if I needed any help. They treated me like a real person. I would certainly recommend them.

I’ve been going with Mr. Cooper and they’ve been fine. So, I decided to go with them for my recent refinance. They were very helpful and things went very well. In fact, anytime I had a question, they responded immediately and explained whatever they needed to explain. I was sort of waffling back and forth and they were very patient with that. They didn’t get quite the deal that I wanted, but it was not because of the people that I was working with. So, all in all, I had a really good experience with them and I would recommend them.

Mr. Cooper had my mortgage so I decided to refinance with them. Everything went good there and I would refer them.

My mortgage was sold to this sorry mortgage company. They don't know their butt from their elbow. No one there obviously knows how to read a file because they don't read mine. During hurricane Irma, I called for a forbearance, they said no problem. 6 months later, they send me a foreclosure notice, then a ridiculous loan modification, which I refused & got up the 3 months mortgage payments & got my account up to date. In the meantime, I pay my property taxes & house insurance. For 1/2018 I paid my property taxes on 12/28/17. I got an email from Mr. Cooper that they paid my property taxes (they never paid it before)! So I spoke to Escrow Dept. I had to send a letter & copy of receipt that I paid my property tax.

I started with a different mortgage company and then they got changed to Mr. Cooper. I had a good experience with the company, so I refinanced my old mortgage with them. The interactions I had with the reps were awesome and I didn't have to feel like there was any pressure. The reps were fantastic, positive, and very helpful. Sometimes I got confused, but all the way through I just called them if I had a question and they were right there and they were very polite. They answered all of my questions and they were friendly about it.

Nationstar is so terrible, they change their name; to get a new start no doubt but they keep hiring cheap labor; those who lack customer service experience, knowledge of mortgage products and basic vocabulary.

I looked into getting a refinancing and Mr. Cooper was quick, easy to work with and upfront. They would call and email saying what needs to be done and the process was pretty streamlined. The rep I dealt with was really quick, prompt, courteous and she made things really easy. When I called her, she always answered with the first ring or two and she responded every single time. I have to write a letter on how well she ended up doing the one close. Everybody was wonderful to work with and I never had a bad experience with them that’s why I keep coming back. There’s no fudging around and no screwing you over.

Our experience with Mr. Cooper was great and refinancing with them reduced my debt. I checked around at first and I had a bunch of people calling me about refinancing. And I went back with the person that Mr. Cooper was with. Mr. Cooper's representatives got back to me within minutes after I called them. We had recommended Mr. Cooper.

I had Bank of America and they turned my mortgage over to NationStar. More recently, I needed a lower interest rate that’s why I refinanced, and I got rid of some credit card debt. I already had my mortgage with Mr. Cooper and they worked with me to make my refinance very easy. Everything was excellent and everybody was nice. I really appreciate that and I’m proud of it. My mortgage professional, Valerie, was very upfront with me with everything. She was very nice and very helpful to me.

We've already had a loan with Mr. Cooper. They give us good rates and they've always been good with us so we chose to stay with them. They answer everything in a timely manner and everything worked out really well. I highly recommend them.

I'm retired. I had a motorcycle stolen and just getting it repaired when I got it back. It put me behind on my credit card so I needed to do something. I thought I was going to get back enough money on income tax to pay it off but I didn't and everybody had been sending me this refinance stuff. I wanted to deal with Mr. Cooper since I'm with them and I thought it might be easier and might save me some money. So that was what I did and got the money to pay off all my debts. Everything was fine and I had no complaints whatsoever. Matthew went out of his way and made it really easy for me. It was easier than I expected. We were able to electronic signature everything. I have found I had to use my scanner and I didn't know I could do that. I learned stuff with them so it turned out good for me in more than one way.

We were using Mr. Cooper as our mortgage and we were called with the idea to refinance. We already had a good payment history with Nationstar, which was taken over by Mr. Cooper, so it was gonna be easier. It was a good thing to do at that time also. Paul made the initial phone call and we started talking but then it soured. Things got to where I didn’t wanna discuss it anymore.

Mr. Cooper took over my loan from Nationstar. There's a lot of refinancing companies out there but I stayed with the people I was with because I thought it would be a lot easier for me since they knew all my stuff and they have everything they needed. However, during my refinancing process, the underwriters wanted stuff that we supplied them in a different format. I almost cancelled because of what they were asking. I can't understand that and I almost cancelled. My wife has a property in Kentucky and has nothing to do with me and they wanted her to prove that she was making the payments herself on that property. I thought that was ridiculous and irritating. I'm in my 60's and I've refinanced a few times so I know what the underwriters really need. Nonetheless, the mortgage reps handled my frustration with the underwriters really well and it all worked out.

After several weeks from refinancing a FHA loan taken out last year and moving to a conventional loan earlier this year we have had no luck in receiving the April payment that was automatically drafted out of checking account and never applied to the payoff of the old loan or applied to the new loan. Supposedly it was sent to an address that has not been associated with me since I opened the original FHA loan.

I had Mr. Cooper and refinancing with them went fine. The two gentlemen who helped me with it, Logan and the other gentleman, were both very efficient and respectful. They guided me through what I had to do. They were absolutely helpful. They asked for documents, saying, "You don't have this document and you don't have that document. Please send it to us." I even took pictures of the documents and sent it to them. In different ways, I was able to get all the documentation that they needed from me. Since refinancing my loan with them, I was able to pay off a couple of things. I will recommend Mr. Cooper to my friends who are in the market.

Nationstar before name changed to Mr. Cooper failed to reaffirm my property since 2016. Nationstar/Mr. Cooper keeps playing games with my mortgage. I filed chapter 7 3 years ago and documents were sent to them. They just lefted my mortgage file unattended and expect me to continue paying and not reporting to all 3 credit bureaus. This is negligence on Mr. Cooper. Mortgage stayed current from 2015-2017 of March. Then they really tee me off. Reopen bankruptcy court filings. These fools still haven't signed my reaffirmation. It's time for a Civil Lawsuit to be filed. Paying a mortgage and not getting credit for it is not the American dream.

I got all my credit cards paid off and was upgrading my heater and cooler, so I looked into refinancing. Mr. Cooper was already my lender and that streamlined the process. Also, their representatives were good at what they did and the refinance was done quickly.

I had to do some work on the house and do my kitchen and fix my pool and Mr. Cooper did great. They were very professional. I typed the stuff in and instead of going down, signing papers and mailing it like I used to do, they just did it on the phone. They told me where to sign, hit this or okay for that. It just worked everything smooth. And then when I had a problem, the lady walked me right through it. They’re very good people. Mr. Cooper is the place to go.

We did a refi with Mr. Cooper and we put a pool in a couple of years ago. After the papers were signed, we had had a few questions in regards to when the first payment due was and we also had a previous mortgage set up on the equity accelerator, so we wanted to resign up for that as well. In the beginning, Cameron answered all of our questions, got all the paperwork taken care of, the title paperwork all set up and all that scheduled with the guy to come to our house and sign everything.

My loan was transferred to Mr. Cooper Mortgage, formerly "Nationstar," in 2016. A few months later I was told that there was insufficient funds to cover my taxes. I received a statement giving me the option of paying a large sum upfront or make monthly payments. I paid the large sum that they requested in order to bring my taxes current. Subsequently, I was informed that there was still a shortage, so they attached an additional payment to my mortgage. I recently requested that they remove my taxes from my impound account and I would pay them myself.

Ryan, Mr. Cooper's loan processor, was good. One of the main reasons why we did it, and he explained to us, was that we were paying mortgage insurance and we did not need to be paying it anymore. He basically answered all our questions and went through everything, and just made everything easy. He kept us informed and he emailed us.

The whole thing was a mess from the start. I was told one rate for the 20yr fixed and after the appraisal I was told the best they could do was a higher rate. Which after talking with other lenders I was informed I should have been given the lower rate. Not to mention all the fees that came along with refinancing. Next the appraisal company needed to do a full blown walk through which they expected me to take off of work for since they did not want to do Saturday appointments because the agent wanted to go to a basketball ball game. I will not recommend Mr. Cooper! And when I purchase my next home in a few months I will NOT use Mr. Cooper.

Overall we had a very good experience refinancing our home mortgage loan. From start to finish it took about a month, and though not without bumps in the road through no fault of theirs, they stuck with us and knocked several hundred dollars off our house payment.

Mr. Cooper took over Nationstar, which we were already clients of. One thing I appreciated with Mr. Cooper was they did a lowest rate match for us even though we went searching elsewhere for a good rate. So, we went with Mr. Cooper and our interaction with the reps was very good. They have a great staff and their people are very knowledgeable. They’ve got great rates too and things were moved along quickly. And the guidance we received was very good as well. We haven’t even made the first payment yet since refinancing, and that’s happening on June 1st. However, we ran into a bump on the road but it was the fault of the appraisal company they used and not Mr. Cooper's. And that was definitely a downside, so they need to research different appraisers because the ones they’re using are terrible.

I was with Nationstar before they were bought out by Mr. Cooper. I've been a mortgage holder with Nationstar for a while and we were trying to save on our mortgage. We got to see that we've been in the house for so long and a lot of stuff needed work. We made a decision to fix it up rather than leave so we went for refinancing. I'm a veteran and Mr. Cooper had a program. The reps were patient with me and they worked with me and told me what I needed to do, and I did it. Everybody has been professional.

We wanted to get more cash back because we were trying to do renovations to our house. We then called Mr. Cooper because that was who the mortgage was through. Lance, the individual that helped me with the loan, was super helpful. He definitely went above and beyond to what he needed to do to help us get the loan close to where we needed it. Even though we may or may not have gotten a loan, he was able to give good advice. When I called Navy Federal and USAA, they were just being like, "This is what you have. If you wanna pursue more, then you're just gonna have to." It was almost like they did not care. Lance, on the other hand, was willing to work with us, give us options, try and push for the best rate of the loan that we could get that met the numbers of why we were refinancing.

Mr. Cooper bought our loan as finance companies often do. Since then there has been a constant stream of paper mail pushing services I don't want. Fortunately, email spam has stopped after our request to unsubscribe, so far. Their self promotion is way over the top. Highly annoying.

The process was fast fair and easy. Unfortunately I can't remember my contact but the Gentleman said he would get it done and he did. My apology for not remembering his name. I hope you can look it up and thank him for me.

I needed to make some home improvements, so decided to refinance. The interactions I had with the mortgage professionals at Mr. Cooper were good and easy. They went smoothly and quickly. It took less than a month for everything to go through. I got both of my bathrooms redone and I’m getting my windows redone. I also got my credit scores jump up because I consolidated my debt.

I refinanced as I’m doing a new roof for my house. I started off with one rep from Mr. Cooper and then I talked to her assistant for the most part. And then the first lady I talked to wasn’t there anymore and I had to speak to another gentleman. I was really happy with the conversations I had with them. I knew what I wanted so I came to them with that and they made it happen.

Now being retired and living on a fixed income, we wished to refinance to a 15 year loan from a 20 year loan. Made initial contact with a loan agent that was very professional, explaining everything, and answering all our questions. Once the initial information was gathered, the best offer was presented and we were passed off to the loan processor. Things ran smooth in all areas, closing quickly.

I had an all-around excellent experience with Mr. Cooper. It has been my mortgage company for the past seven or eight years. My original mortgage was sold to them. The whole process was good. I needed to pay off a credit card in a certain amount and get some money out of my house. I constantly got information in my email talking about refinancing. I called their number and talked to one of their agents and it just rolled from there. The mortgage officers I have worked with were great. They let me know what was going on and they called me back when they needed to. I didn't have any questions that weren't answered. They were really easy to work with and really nice. They also gave me different options that were available to me. I had an idea of what I wanted to do but they were very helpful. It has been a few weeks since I refinanced but my payment went down a little.

The process went quickly and smoothly for the most part besides one glitch with the title company. The associates I dealt with Bryant and Kim were very helpful and professional. Every step of the way was explained and any questions I had were answered completely to my satisfaction.

I am very pleased with my recent experience with Mr. Cooper. I have had a mortgage with them for nearly 10 years and never have had an issue that was not dealt with immediately. I also have only 1 or 2 issues in the whole time, which had to do with escrow payments being complete. Never serious, nor detrimental.

I was not happy with Mike, the rep at Mr. Cooper, at all. I was gonna leave to go with somebody else. If I wasn't somebody who worked in the field and had not known about mortgage lending, I would not have known the little thing he was doing that I thought was dishonest. I called when Mike initially quoted me the loan and he quoted me this extra money that was basically added on twice on top of the loan, which is a common practice that mortgagees used to do to make profits for themselves as loan officers. I questioned Mike about it and he said that with all the new changes in the loan, these are now considered to be the actual cost of a loan and any lender’s gonna charge me that.

I bought my house and looked into refinancing the mortgage to get out of debt. The reps at Mr. Cooper were fine. The process was smooth and I had no problems. They didn’t have to keep calling as I provided what I did. Buying a house was a damn mess. I had to keep providing these stuff and give explanations on why I took money on my account, but I didn’t have to go through all that. I just made a call and that was it. It was simple.

Thought the process went well and customer Service and the knowledge of the Finance staff was great. They kept me informed. The attorney was great and they informed me as we went thru the process. The only thing different I wish the bank sent the checks for payoff. The delays cost me 541.00. If paid directly the process would of been quicker.

I would like to take the time to commend Duke ** and Tommy ** for their excellent service and support during my recent mortgage refinance with Mr. Cooper. I have been through several mortgages/refinances and this one was the easiest and least stressful of them all. Tommy and Duke were supportive, quick to respond, and were really involved in the process to me. They are worth their weight in gold to Mr. Cooper – Kudos to them both!

I would like to thank Sarah ** and Angi ** working with me in getting my two loans put into one with a better payment and interest rate. They were very good at helping me understand what I was getting into and the cost. I would recommend them both to someone that might want to refinance or buy.

I refinanced my old mortgage with Mr. Cooper to get the equity of the house so I could fix and remodel it. Everything was streamlined, very quick and done through email and then some phone call. And the DocuSign was very convenient and very efficient. You can process the mortgage on your tablet or your phone, conveniently at your house. You don’t have to travel to the office or meet up with anybody. The whole process took a month or so. I finally got money to remodel and I’m doing it right now.

I have been approved for the short sale program for my house that I currently have a mortgage through Mr. Cooper. I have had an approved offer at Mr. Cooper for the past 42 days. I cannot get a response as to what the hold up is. I have sent 3 e-mails last week to my account specialist who told me 2 weeks ago that she works closely with the short sale department, and she could get an answer for me. My question last week, 3 times was, how are things going, and I cannot get a response. Mr. Cooper has been great about calling me if my payment isn't in on time. They are able to call my cell phone, my wife's cell phone, they can e-mail me without a problem it seems. However, when I have a question for them, I cannot get an answer... Frustrated at this point and just hoping for some meaningful communication.

Needed to refinance my home and decided what my current mortgage holder could do for me. Process couldn't have gone any smoother! Dwayne **, loan officer, got right on it and explained everything so I knew exactly what my options were and what to expect. Lauren ** was fantastic in getting the paperwork to me and being sure I knew what the next step would be. Never felt like I was just another number. Would recommend them and Mr. Cooper to anyone looking to refinance their home. Best experience ever.

We were trying to see if we could reduce our interest rate and our monthly payments, thus our decision to refinance. We did that with Mr. Cooper and everything went smoothly. We received everything they sent us and everybody was very helpful in answering our questions. Our rep was very professional, nice and polite. She always called to make sure we understood everything and if there were any changes, she called us promptly to let us know. With the refinance, we were able to pay off some debt that we had.