Mr. Cooper Reviews

I needed to take some equity out of the home and Mr. Cooper took over my National Wide mortgage. Their customer service has been topnotch. They reached out to me as a courtesy call to make sure everything was okay. They’ve also reached out to me to let me know that my new payment is not due until June. Their rep Tom was very nice.

Applied for and got, and turned down a loan modification from Mr. Cooper. I have paid 26 years on my 30 year loan and recently became disabled. So applied for disability. Was told it would take 5 month minimum to receive any $ so asked for a loan mod. Mr. Cooper gave choice to turn over property and walk away... A 40 year note. Didn't even know they had those, Anyway I am not now or then behind in my payments to Mr. Cooper. What a snake company. Talk about here to help you. NOT. Didn't CHOOSE Cooper and would not recommend to anyone. What a joke.

They did not help me with PMI insurance problem. They are not clear in the details before the signing. They shift to another dept. and no one seems to be able to help you. I was not able to speak to anyone who could help with removing the PMI off my mortgage. They hide behind regulations and putting it on someone else to help.

I was notified by the bank that held my mortgage on my second home in Florida that they had been bought by Mr. Cooper. I was contacted by a representative from Mr. Cooper that welcomed me and then explained the process of the change. He asked whether or not I was interested in considering a refinance of a home equity that I had at the time on my home here in Pennsylvania. The part that I didn’t like was that when I would be emailed information, it was only allowed to be online a certain time before it was no longer available. I did not and do not have a smartphone, so I didn’t upload stuff. I did download it, but I found that a little annoying.

Our mortgage was sold to Mr. Cooper. We kept getting asked from every mortgage company in the state and they kept saying that interest rates were going up and since they were lower than what we've had, we figured we'd check it out. Thus far, everything has been running smoothly. Mr. Cooper's people were polite and business-like.

I tried to do the refinance last year, and I couldn’t. Then Mr. Cooper called me out of blue, and I said, “Yeah, let’s do it.” I didn’t think my credit was up to par yet, but I needed to get the refinance done so that I could have money to complete the house. Everyone was very professional and on-target. Things went quickly in about a week, and I have no complaints about it. I wouldn’t change anything, other than having my mortgage to be raised up a few dollars. I’m using the money to redo my front yard and backyard. I’m able to get my house complete now. My experience with Mr. Cooper seems to be working pretty great. There was a smooth change over from Nationstar to Mr. Cooper. Nothing really got fumbled, so I’m pretty happy with what’s going on right now with Mr. Cooper.

The interest rates were pretty high when we bought our house. We wanted to get a lower interest rate so we inquired about refinancing. Mr. Cooper has been good so far that we’ve been with them the last year so we wanted to stay with them. The application process was easy. It was online and straightforward. The rep communicated really well and was able to waive some of the items like in appraisal to save us some money. There were no surprises and no hidden costs. Whatever they said that it would be, it was. They also walked us through every step. We’ve done refinances before and this one was by far the easiest, simplest, and very quick, too. It was an overall really good experience. Since refinancing, we have lower payment and savings over the course of the loan.

The staff at Mr. Cooper did a wonderful job making our refinance as easy as possible. From the initial inquiry, down to the closing - it couldn't be more quick and easy. They were there every step of the way, answering any and all questions we had. Thank you!

I was contacted on March 1, 2019 saying my mortgage had been transferred to Mr. Cooper by email. I logged into their website to find that my account was not activated and told to check back. Over the next two weeks I checked every few days and final was able to access my information. It said I owed them over $9000 in missed payments. I had not missed any payments or been late at all. I had to send bank statements to them 4 times over a period of 2 months, every time waiting extended periods for them to reply. In every contact with them I told them the stress of the thought of losing my home was causing migraines and health issues and how I would appreciate a quick resolution. They took a ridiculously long amount of time to resolve the issue and never even offered an apology. I’m shocked that there is not more regulation in this industry and it’s terrible that they are allowed to do this to people.

Mr. Cooper purchased our home loan from our original mortgage company about two years ago. We have always paid online and have never had an issue up until March 2019. I always make two partial payments due to my paychecks. Again never an issue. On March 8th I made my first half of my mortgage payment. On the 21st I made my second to which they took two different amounts from my checking account. My wife and I have an 8 month old and a two year old and we live paycheck to paycheck. Due to Mr. Cooper taking multiple amounts out of our account we were “overdraft”. It took over a week and 6 calls to have the money reimbursed.

I needed streamline finance and Mr. Cooper was easier and a lot faster over other mortgage providers so I went with them. I was in touch with two reps during the refinance process and they were very informative. They stayed in contact and did a really good job. Through the refinancing, I secured a lower payment and lower interest rate.

We needed to get some money to take care of some things. I tried through another place but they were giving me a hard time. I tried Mr. Cooper and they said I could, so I went with them. They were professional and very friendly. They helped me with everything I needed. They walked me through it and showed me where to go online to do different things to get the paperwork finished up. I was surprised at how easy it was.

The experience I had refinancing my home was so easy and the staff was always kind and professional with me. It was very easy and helped me lower my mortgage to a more feasible amount. I would use Mr.Cooper again.

Refinance my house - Everyone I dealt with was a great help and explained everything to me and in the end, I got everything I wanted done. I was able to get a loan for a vehicle and get out of credit card debt.

I had financed a loan through Providence Bank and they handed it out to NationStar. Then, we’ve taken out a couple of loans through them, adjusting it and getting some equity out, and that was about the third loan we’ve worked through. I could have gone digging somewhere else, but it was very convenient working with Mr. Cooper. However, we had negotiated an equity loan half a year ago and the team that was working on it was really good, but they said that when the interest rates change, I might wanna reconsider and run another loan. We got a call, but it was some other team and they really couldn't do too much for me. A week and a half later, the original team called me on a follow-up and they could do a lot better that’s why we went with them, the same company but different team. It was funny that one team did a better job than the other, but it worked out.

The mortgage professionals at Mr. Cooper were professional and their answer was fast. With them, I feel what I want to do. I want to have some money to buy a property and I'm already closing the property.

Mr. Cooper did a prompt and efficient job with refinance of my mortgage. Eddie ** explained the process and the fees with a lot of patience and knowledge of the mortgage industry. He was kind, polite and respectful. Linda ** was also efficient, forthright and clear about what she needed to complete the job. Thank you for working with us. Please remain a good company and continue to have the best interests of consumers in mind.

We are in the middle of a fight with Mr. Cooper. We are new customers after refinancing our home mortgage last November. Mr. Cooper took over our mortgage from our originating lender in January. We made a payment to our original lender prior to it being sold to Mr. Cooper, but ended up being given to Mr. Cooper when everything transferred over. Just as it was to work out, as our original lender has confirmed. Our first payment with Mr. Cooper was then not due until a month later. We asked for the payment that had already been applied to be applied to our first payment (this was January). They agreed to that and made it happen. But, within the last few weeks, Mr. Cooper is coming at us for that payment, claiming that our original lender asked for it back and they gave it to them.

Refinancing with Mr. Cooper was great. I needed to do a rate reduction and Mr. Cooper was the one that held the mortgage, so I just wanted to see what they had to offer outside of others. George worked on the mortgage side and he really was prompt in calling. He was also very professional and he helped me out a lot. The previous mortgage lender that held our mortgage was very good, but Mr. Cooper is better in regard to the loan and the website which is very user friendly.

I was looking at the equity on my house as I saw that the value on it was going up. I decided on refinancing the old mortgage and went with Mr. Cooper. I was already with the company so they had most of my information already which was better than trying to go to another company and start all over. The rep whom I worked with kept me informed on everything and told me all my options. I was with the VA, so he explained a lot of stuff. He told me about what kind of loan I was getting and how long the mortgage would be. It really helped out when he talked about how much I would save. Even if there’s a three-hour difference, he would text me to check and see if I was up and ask, could he give me a call. Overall, Mr. Cooper is a good company. Their customer service is outstanding and they don't hide anything about the benefits that I may receive.

My original mortgage got transferred to Mr. Cooper. However, since I wanted to get a better interest rate, I inquired about refinancing. I had a very good experience doing that. I liked the knowledge and patience of their reps to explain everything. They communicated well in explaining stuff. I eventually got a point less in interest which has saved me. I recommend Mr. Cooper.

I had a previous mortgage with Mr. Cooper and when I made a phone call to them, they seemed to be okay to work with for a refinancing. My interactions with their reps seemed to be good but when I first inquired, the guy said that there would be no closing cost. It turned out, however, that there was an exorbitant closing cost of $14,000. I was also charged an appraisal fee which I was told I would not be. Mr. Cooper's reps on the phone were fast-talkers and if I had to do it over again, I never would use them. In fact, I had to helm them to get a copy of the closing statement on my mortgage. I’m not satisfied with them at all and I wouldn’t trust them with anything.

I was already with Mr. Cooper and they sent me an invitation on refinancing. The reps were great when we were discussing my options and refinancing with them gave me a strategy to pay off my bills. The two guys who I worked with were outstanding. They were very patient, answered all questions and made the process smooth for me.

I have a mortgage with Mr. Cooper and have been making timely payments for 15 years. At tax time this year, in reviewing my statement, I realized that Mr. Cooper was claiming a payment had been missed back in October. I called Mr. Cooper and found out that my bank had accidentally sent the October payment due to Mr. Cooper to another bank instead -- so I immediately made the payment over the phone. The problem is that ever since that electronic payment was sent to the wrong place in October, Mr. Cooper has been reporting my subsequent monthly payments as 30 days overdue with credit bureaus. As a result, my credit score shows 6 months worth of late payments -- and has been ruined.

Mr. Cooper bought my mortgage and I refinanced with them, and they've been fine so far. They came to my house to work on it, and it all happened efficiently. Also, their website is nice and easy to navigate. Payments went up a little bit, but I get a little peace of mind.

We used Mr. Cooper as Nationstar for a refinance for the original loan that we got for the house. We refinanced through them back in 2015 and they were the original mortgage company that we had. We wanted to get some extra bills paid and we were looking at other companies before we went with the existing mortgage company, but those fell through for one reason or another. We called Mr. Cooper and they gave us some figures and we opted to go with them. The mortgage professionals that we worked with during the refinance were knowledgeable and professional and got back with us very quickly when we had questions.

In October 2016 I filled out all the paperwork require for a loan modification. I sent in all modified payments until time came for the last one. Conveniently the system locked me out. When I called a representative told me I had failed to send all documents required and I should submit several thousand dollars to keep from foreclosure. I told them that for 3 months I had made the modification payments and they had all the paperwork. Long story short they foreclosed and we lost our home of 13 years. Don’t do it! If you can move your mortgage from this dishonest company then take it and run!!!

I’ve been an old-time customer and I already had two loans with Nationstar and Mr. Cooper. I decided to refinance my old mortgage as I wanted to pay it off sooner and pay some debts that I have. Tyler was the first point of contact at Mr. Cooper and he was wonderful. He had excellent customer service and follow-ups. He was a really great person to work with. Tyler explained every option and came up with the math. He showed different options that would benefit me the best. Jennifer was great as well and they did an excellent job. I was extremely happy with both Tyler's and Jennifer's service. I also like Mr. Cooper's website. It is very easy to follow. I am really happy with the service. Although my APR is slightly higher than what I expected and my payment is higher, I was able to consolidate things since I did the refinance and it benefits me monthly-wise.

My credit has gone up and I wanted to get to a 15-year mortgage. Mr. Cooper's rates were favorable. I’ve been a Nationstar customer and two refinances ago, my experience was awful. But these last two times I’ve refinanced have been fantastic. It was so easy. I love the portal that I could just upload stuff and see the progress. And there was never, ever a time that I called and even if I had to leave a message, they called me back very fast. The two ladies I dealt with were fantastic. Also, when they set up the closing, it was super easy and it was around my schedule.

I started getting all my paperwork come in as Mr. Cooper when they bought out NationStar. I had a second mortgage that was high-rate, so I wanted to get that lowered. I knew I had equity in my home, so I figured I’d stay with where I had the paperwork through and that was why I did it through them. I figured it’d be easier to deal with the people that you already were with. Everybody at Mr. Cooper handled things decently and were knowledgeable. Eric was really cool and I had all the information about another guy that I first talked to, so I was able to contact them any time I needed to contact them.

For a while, my husband had been wanting to refinance our old mortgage and I would always say no. Nevertheless, he did it one time and it worked out. We were paying Citi, and then they transferred us over to Mr. Cooper about a year ago. Mr. Cooper's reps were all very professional, and since refinancing with them, we've been doing the restoration on our home.

Updated on 05/20/2019: I finally got a call from Kalie ** who told me that she was working my issue. She stated that "yes you paid your bill and the system was not working correctly". She also mumbled something about those that did not correct this would be "given a stern finger wagging." First and foremost if you want a loan go to a reputable organization. If you are unlucky like myself and your loan gets transferred (bought out by Mr. Cooper), I can only say stand by for terrible service. I can only hope that the BBB in Texas investigates this company.

I had my old mortgage refinanced through Mr. Cooper and it was a good experience. They explained things very well. I refinanced as it has been too long and they didn't want to prolong.

This mortgage servicer has been sued in Massachusetts for bad practices. They employ to discourage borrowers from pursuing a loan modifications. They string you as long as they can. Fabricate need for paperwork or find flaws even on the date you put on the documents they request from you. "Oh you dated the document March 30th, but March has 31 days, so it should have been March 31st". Use that excuse to restart the whole process from the beginning and then blame you and say that it is your fault the modification is not complete because you did not submit proper paperwork. Once you correct that and submit, they take about 2 weeks to let you know they have to restart the process again because there is yet another paper they need.

I have a surplus amount of $1765 and statement to prove it. I have a letter stating my account is in good standing. I should have received the check in the amount of $1765 in January, yet nothing. I've called, emailed and faxed multiple times and yet I gotten nowhere. I get a different story every time I call. This is a horrible company. If you want honest people to deal with when buying your new home; then go somewhere else. THESE PEOPLE ARE HORRIBLE!!! RUN RUN RUN.

We needed a new roof so we were doing a refinance and we used Mr. Cooper since it's our mortgage company and we've liked the service. They responded in a timely manner, handled the business and didn’t try and screw us over. We are getting our estimates on the refinance now and our payment went up a little bit but it's okay.

I was in a situation with a poor loan and I was upside down with my house. I worked with two gentlemen at Mr. Cooper for the refinance, Eric and Jason, and they were very nice, professional and very to the point which I liked. They were persistent in giving me the opportunity to refinance and allowing me to talk to a loan officer which gave me a good idea of where I stood in the market. Eventually, the market turned around and thanks to the helpful staff of Mr. Cooper, I was able to refinance and I was very pleased, allowing my credit score to go up. Since refinancing with Mr. Cooper, I got rid of a bad loan.

Mr. Cooper has a way with telling one story and doing another! It seems like they are famous for giving the line “give it a week or two to reflect in your account!” When it doesn’t and you call back they are so sorry for the confusion, but there is nothing they can do! And of course you literally pays for their screw up!!

When my wife and I contacted Mr. Cooper who hold our mortgage about getting money to fix our roof we were told it was going to be easy. We had been paying double on our mortgage for the past 2 years and had knocked our pay off down by over 8000 dollars. Our agent asked for a ton of paperwork which we quickly gave the bank. Then the appraisal was paid for because it’s a VA loan. We waited several weeks and then we were told the roof didn't have 2 or more years left so the bank would not give us the money. I called our agent and asked why they knew we were replacing the roof. The roof wasn't leaking. Just old. We were told the bank would not loan the money until we had the roof replaced. How are we to replace the roof without the money. We then contacted another bank who are now working with us the refinance to have our roof replaced. Today we found out Mr. Cooper is charging us for the appraisal. That is some great customer service.

We wanted to pay off our high interest credit cards and have cash to replace the windows in our home. I dreaded starting the process but everyone there was so helpful and the process went very smoothly and in a timely manner. The loan process was finished and closed much more quickly than what we expected. We are very pleased with the courtesy and friendliness of the staff, the professionalism, and their help through each step of the process.

I had a mortgage with Nationstar. I wanted to consolidate debt and get rid of some of my old debts, so I did a refinance with Mr. Cooper. I had great interactions with their reps. The two people that helped me over the phone doing the process were really great and helpful. The lady that came and did our closing was great as well. Mr. Cooper wrapped my homeowner's insurance back up into my mortgage payment. Other than the debt consolidation part of it, that was the only change. So far, I'm happy with Mr. Cooper holding my mortgage. They had it for a year or two now, and it has been great. Paying things online or the website is good too. I'd recommend Mr. Cooper.

We had a loan with Mr. Cooper. I called them regarding something else, and we got them talking about refinancing. My rate was really high, and I liked what I heard from them, and I chose them. The reps were really respectful, very knowledgeable and very good at what they did. At this point, I have no reason not to recommend Mr. Cooper.

I wanted to pay off some of the debt that I had. And I figured refinancing my old mortgage with Mr. Cooper would be easier since I’m already with them. Their reps were awesome, and they were always there when I needed them. They were very professional. They told me what to expect by going through it. At first, I was kind of confused because I asked for one amount. I wasn’t able to get that amount. But they said, “Oh, you’ll probably get this.” And it didn’t come even close to that amount that I was gonna get, which I thought I was gonna get. All in all, my experience working with Mr. Cooper was good. They were really great in response time on everything. They reach out to me through e-mails and phone calls. They were very prompt any time I had a question.

I was already with Nationstar and they converted to Mr. Cooper. I refinanced with them, and the process went well. It took about two weeks from start to finish.

Refinancing with Mr. Cooper was our best option. Their reps were very helpful, thorough, informative and kind. Since refinancing with them, we got to lower our interest rate and have cash out. It helped us in the situation that we were in.

We were having kids in college and we needed to make some improvements with our home. We were happy with the service that we were currently receiving with Mr. Cooper, so we decided to refinance with them. Although we had very limited contact with their rep, we had a very good experience. Communication was through emails and phone calls and it went smoothly. He made things move along quickly and without any problems. It was a very effortless process. Working with Mr. Cooper allowed us to, in addition to refinancing, take out extra money to make some improvements and pay off some bills. Also, it gave us the financial ability to deal with one child finishing up in college and one in college. We're very satisfied with this company.

Mr. Cooper had our mortgage and I thought it would be easier all around just sticking with somebody we've already worked with. The people we were in contact with were always very professional and tried very hard to answer our questions. Some of Mr. Cooper's process was frustrating not only for us, but also for their professionals too. We had the mortgage with them for a long time, and then they kept asking for all of the extra stuff.

The people at Mr. Cooper were all very kind, professional and they held my hand through my whole refinance. I went with the process since my interest rate was too high and part of that refinance was for me to get a lower rate and a lower monthly mortgage. And I got what I asked for.

The process of refinancing our home was to use some of the equity in the home to pay off bills. The whole process took about 45 days. I worked with two great ladies - Janet ** and Elizabeth **. Everything was done online except for signing the actual documents. A notary came out to the house to have go over that step. Overall good experience.

I have been dealing with Mr. Cooper for 3 months now trying to get late fees reimbursed on School taxes that were not paid on time. Each time I call I get the runaround and now the escalation department is not even calling me back or answering my emails. Mr. Cooper was suppose to pay my school taxes on Oct 15, 2018 and did not pay them until Feb 1st 2019. The town assessed a late fee on the bill and for some reason the escalation department and the tax department cannot comprehend how they need to reimburse me the money for their mistake. I have paid my mortgage on time for 15 years and this the customer service I get. I have also sent in documentation 3 times now proving my point and again I get people telling me there was not a late fee. Tell me what town does not assess a late/penalty fee when your taxes are not paid by the due date.

Jason ** and Shino ** spearheaded the effort to securing a successful refinance on my existing property. Jason kicked off the process and was engaged and available to answer and address verbiage in the documents my wife and I were signing. Shino took over the process during the second part and secured additional information and asked further in depth questions. We were extremely happy with their sense of urgency to close this out sooner than later and we appreciated the uploading or e-mail options to send necessary document. At the end, we had certain expectations of reconciling certain numbers that were to be assumed in the loan and it didn't happen as we were instructed during the process. I don't believe this was intentional but definitely would set proper expectations for future clients as a way to improve customer service for Mr. Cooper.

We don’t know much about the internet but Mr. Cooper helped us. Every time we had to fill out a paper online, they walked us through it. They would tell us to do this, then when we get to this page, to do this and then, sign here and click here. Even though the process was complicated, they helped us get through it. We liked how they did it. Also, my husband said he liked the terms of the mortgage.

My mortgage was sold to Nationstar and I've been with them now for 14 years. I'm a veteran, and I decided to go to the VA and get a lower mortgage rate. Now Mr. Cooper, the company has very friendly and knowledgeable reps whom I had very good experience with during the refinance. They did everything they said they were gonna do. I went from a 5.75 down to a 4.6, although I didn't really get a lower payment because I took cash out of my equities. If anybody I know is looking for a mortgage, I would tell them to check Mr. Cooper out.

Run. Do not walk from Mr. Cooper, this company is running some kind of escrow scam on customers. Paid my taxes separate from my mortgage, my taxes were not delinquent. I repeat not delinquent. Mr. Cooper took it upon themselves to adding an escrow acct. increasing my monthly payment $600.00 a month for 1 year. When asked why this happened I was told for my convenience. I am now in the process of refinancing with a lender with morals and scruples. Avoid this company at all cost.

I had Bank of America, then Nationstar, and Mr. Cooper bought it out. I was on the transition when they took over. It was great with Mr. Cooper's representatives. They called me to see if I was interested in refinancing. I said I was and I went through the appropriate people. Everybody knew what they had to do and I was very satisfied.

I refinanced with Mr. Cooper in 2018 and then again in 2019. I wanted an interest rate reduction. With Mr. Cooper, it’s convenient being able to access everything online and get statements the way that I need. Also, any time I’ve needed something, they're more than happy to help. They made everything super simple. They explained and answered all my questions. My first payment is gonna be coming out in a little over a week which is actually one of the benefits.

Like most people, I went into the re-finance process with a bit of dread... paperwork, phone calls, hold time, emails, documents, more paperwork. No one looks forward to a mortgage, right? Well, if I had it to do over again, I actually wouldn't mind at all, and it would definitely be with Mr. Cooper. When they changed their name to Mr. Cooper, they put out a big marketing campaign to boast about their dedication to the customer. I can attest that it was more than just a marketing campaign... it is fact. From the first call through the last call, email or doc upload, to the final closing day, literally *everything* went smoothly. Customer Service? They've reinvented the term. It is clear that's not just a marketing ploy with Mr. Cooper... They are truly dedicated to customer satisfaction.

Great team I worked with on my new home loan. Very happy we decided to keep working with Mr. Cooper. Special thanks to Stacy **. She really helped and pushed for the closing date we needed. Great team behind her too.

This is the second time I have refinanced. I could not be more impressed with the communication throughout the process. I was always updated as things would change or advance. My representatives did such a good job keeping in touch that I do not recall having to ever call them to check on my loan status. They were highly knowledgeable and professional. I knew what I was doing and how the process worked from day 1. This gave me confidence in making my decision to refinance. I never felt pressured to continue and was also allowed to review all the documentation along the way. I felt like I had complete control of what was happening. This was my decision and they were there to help me along the way. I would not hesitate to call and ask any questions I may have in regards to purchasing or refinancing. These guys are experts and very well trained.

I have used Mr. Cooper on two different occasions. Their customer service is above and beyond. They make the process very simple. It is always very quick and not drawn out. They have always gotten back with me very quickly about anything I needed to do or just by keeping me in the loop. I recommend them highly!!

The workers that worked with us, made getting the loan so easy and convenient. It was so refreshing to work with them. The theme "Changing the face of home loans" is true and a beautiful aim. That really help the borrower to navigate through the loan process with ease.

I had a loan with a lending company, then Mr. Cooper bought that company. I got through a refinance with Mr. Cooper recently and it was a good experience dealing with the people that I worked with. Overall, their professionalism and level of knowledge were pretty good. They provided me with very good guidance when discussing my financing options. Since refinancing my loan, I've been paying less monthly.

I had mistakenly made a couple payments to my escrow account, as soon as I realized my mistake I called to let them know this was not my intentions and I needed it to be transferred. The lady seemed very helpful and told me everything was submitted and to allow 3 days for it to show on my online account. She informed me NOT to make another payment until the funds had been moved to ensure funds were being applied correctly. 7 days passed and still nothing, I called again. Spoke with another what seemed to be helpful agent, 45 minutes later she assured me that things were now all in order, informed me it could take up to 5 days to show the adjustment. Again told not to make a payment until it showed.

I had a great experience with Mr. Cooper before, so I chose to refinance through them. The reps were very friendly, very courteous, and professional. There were a lot of interactions, and they contacted me periodically. Overall, it was great experience, from start to finish. Since refinancing my loan with Mr. Cooper, there has been more income for me to do other things.

Mr. Cooper contacted me about a refinance. Everything they told me was a lie. I literally spent 3 hours on the last day of closing trying to contact then because it had been almost a week since I talked to them. My payment was due and about to be late which would have charged me a late fee, but I was advised not to make a payment per the previous conversation a week prior. So, after 3 hours of calling and calling I had to demand to speak with a manager who said I should make a payment or would have to pay a fee. Closing ended up being over 4 times the cost they projected, so after a lot of wasted time and stress I had to cancel the process. What a joke these people are.

Working with Mr. Cooper on a Refi Loan for my home was a lot easier than I thought it would be. Tom ** was an excellent adviser and advocate while helping my wife and I work through the process and paperwork. Tom along with Phuong ** were helpful and followed through with what they said they would do. It was a pleasant surprise being treated like a customer instead of a number. Thanks.

The representatives were knowledgeable and professional at all times and easy to work with. Communication was not always timely and some things that the underwriters were concerned about didn't make any sense as it had no impact positive or negative with qualification, it just made it more difficult. Overall it was a really good experience and everything worked out.

Nothing went the way I was told it would. Very unhappy. I am also unhappy with having to write 40 words. I should be able to write what I want. Your rep was very friendly but never kept his word on anything.

I've had Mr. Cooper since I bought my house. I wanted to lower my rate and I wanted a fixed rate, so I refinanced. The reps were very friendly, courteous and helpful. My monthly payment is higher but I got a shorter term.

Mr. Cooper is my mortgage company and I wanted to consolidate debt, so I looked into refinancing my mortgage with them. The reps there were friendly and professional, and it was good working with them. They went through everything with me and answered all my questions. The refinance of my loan with Mr. Cooper only happened a week ago. I would recommend them.

I just went through a refinance with Mr. Cooper and have nothing but high marks for the process. All the people I talked with from the beginning to the end were professional and very timely with their responses whether it was by email or phone. Will definitely use Mr. Cooper for future home purchases.

Excellent service, deadline was met as promise, loan officer (Benjamin) and coordinator (Karen **) are very good and helpful. They really know what customers want and their knowledge are very impressive. Keep up the good work both of you. Thank you very much.

I was told by Mr. Shane ** that he (Mr. Cooper) would pay off my loan with prestige finance which at the time was $2,500 as part of the deal when I refinanced my home. Well I figured it was paid and didn't know it wasn't till they sent me a notice that I was 2 months behind on the loan I was never late on. I would of never thought that Mr. cooper would do business like that.

We decided to refi our loan to get a lower interest rate, and include our 2nd at the same time. The mortgage specialists we felt with Cory and Jenne were excellent to work with. They kept us informed of the status, and what we needed to submit. The only drawback was from an appraiser they used who arrived late and did not include everything needed for the appraisal and this had to come back a second time and again arrived late 9:45 at night. He then took 2 other days to submit his update appraisal. Once that was on the refi went through smoothly and without any problems. All in all it was a good experience and we got what we wanted a new lower rate. Thanks again to Jenne and Cory for their excellent service getting our loan.

The refinance, recently approved by Mr. Cooper, has been a good experience. The people working with us were helpful, kind and readily available when we had questions. Our interest rate and monthly payments were significantly decreased! We could not be more pleased.

Mr. Cooper bought my mortgage from Citi. When I needed to close some equity out of the loan to fix up my car, I inquired about refinancing my old mortgage. The reps at Mr. Cooper were more friendly and helpful than other companies in getting the mortgage done. The whole process took two weeks and they guided me well when discussing my refinancing options. I’m still working on completing the refinancing, but I’m just about done. I like Mr. Cooper since they gave me a lot more information about my loan and credit scores more than Citi did.

The charges to make a payment by phone should be eliminated. Why charge to collect money if your employees are being paid. Also when I call I would like to speak to someone in the United States where I pay my mortgage.

I wanted to refinance to pay off a high-interest rate HELOC I got to update my home. Mr. Cooper made the entire process so simple and easy. At no time did I feel alone in the process. The representatives keep me informed throughout each step. If I had a question they were always available to answer any questions or concerns I had.

Not only has our mortgage payments increased by $70 in the past 6 months (increased twice since our mortgage was sold to Mr. Cooper), but when I called to find out why (we had the previous company for over a year with no problems or increases) the woman I spoke with was very nasty to me. She had an abrasive tone and was attacking like right from the get go. I would not recommend this company to anyone!!! Unfortunately our mortgage was sold to them and we did not have the choice.

I’ve been with Mr. Cooper for three or four years now. It was because of the rates and I wanted to get some cash out, that I decided to refinance through them. Joseph was the first person I spoke with, and he was great. I also spoke with Valencia, and she was okay. There were a few things she could work on a little better about customer service, but she did everything she needed to do. The guidance that was offered to me during the refinance options was fine. I was happy that my APR stayed the same. It didn’t go up from what I had three years ago.

I would like to express my gratitude for all of the excellent customer service agents. Every time I call Mr. Cooper my questions are handled by agents who are knowledgeable, friendly and professional! My issues are handled immediately and with accuracy! Your customer service is over the top outstanding. Reward them!!

The process was smooth with great communication. From beginning to end I knew exactly what was needed and where we were at in the process. The team was patient and professional at all times. I would recommend in a heartbeat to friends and family.

I'm very pleased with the home buying experience from the Mr. Cooper team. The team went over and beyond to help me get the best loan possible and was there every step of the way. As a single mother, my time was limited and Mr. Cooper valued it. My title company said in her 17yrs she had never closed an FHA loan in 30 days, that's dedication. Thank you, Mr. Cooper, I will be a lifetime borrower.

Good people, fairly smooth process. Interest rate about .75 higher than I wanted to pay but couldn’t arrange a lower rate. I’ll keep searching and again refinance if a better deal is located. Originally promised return of prior escrow then it was transferred to new account, just a few bumps in the road. Thank you.

We had an excellent experience with the refi that we did with Mr. Cooper. From start to finish things were very efficient and went smoothly. We were kept up to date both online and by phone and emails. I wish this type of customer service was more common today than this exceptional service we got here. I would definitely recommend them to family or friends.

This company took over a loan for a property that I serviced for the previous mortgage company. All documents showing completion as well as inspections were completed prior to the transfer in February, but I have not received the final payment owed. I called several times and have finally been told 2 months later that I have to wait another 3 months before documents are reviewed. My company is out a lot of money and there is no consideration for that.

The entire team made the process easy to understand. They were always available to answer my questions. And were knowledgeable enough to explain all the paperwork. I will definitely recommend them to anyone!

Ms ** was my first contact and remained reachable throughout the entire process. Each person who came into our home was respectful and personable. My questions were all answered and were treated as important. The staff helped me feel comfortable with the electronic communications such as the signing documents and sending different emails. I will recommend Mr. Cooper to my friends and relatives.

I needed to lower my payments, so I looked into refinancing and my mortgage company told me about Mr. Cooper. Everything was fine with the reps during the refinancing. They were very professional and explained everything to me. The overall guidance that I received when discussing my options was fine and I knew what I wanted to do. The lending process was very easy. It went by really fast and took a week or two. Since refinancing my loan, I've got more money in the bank.

The staff who did our refinance treated us with respect, kindness and professionalism through the entire process. They went above and behind to answer all of our questions with patience and understanding. They were always available to help us with the paperwork and the processing of the paperwork. They did a great job.

Closed in 43 days! Jerry and Nick worked tirelessly to get my mortgage across the finish line. They called and kept up to date via email on a regular basis. They went above and beyond what I have experienced in the past with a traditional bank. I would highly recommend Mr. Cooper for a mortgage. Thank you for helping us purchase our new home!

My mortgage was with Nationstar when I was informed that Mr. Cooper bought them out. I was already affiliated with them and I continued with them, and I decided to refinance with Mr. Cooper for debt consolidation. The first people who called asked me a few questions, and I didn't hear from them again. Then the second person I talked to, the loan generator, was perfect. The people that I worked most closely with were excellent, and the guidance that I received was great. Not that I know a lot about refinancing, but any questions I had were answered promptly and if not, that day didn't end until all the questions were answered.

The process was really easy, they walk you through all the steps. This was easier than buying the house the first time. I will recommend Mr. Cooper to all my friends and family. Everyone I dealt with doing the process were very professional.

I just refinanced my home with Mr. Cooper and I have to say that the whole process was so easy and straightforward that I could not believe it. I am very happy. Refinancing with Mr. Cooper is saving me so much money. When you go on Mr. Cooper website or the app to manage your account, you find so many useful tool that is is just incredible. Mr. Cooper’s customer service is excellent. I would definitely recommend Mr. Cooper to anybody. Thank you and keep changing the face of home loans Mr. Cooper!

Was disappointed with our closing. Mr. Cooper didn’t wire the money the day of closing. Had trucks lined up to move the next day and couldn’t get the keys to the house until the afternoon the next day. Had to scramble to get the movers changed and had only one day to move because of Mr. Cooper.

Mortgage is very simple to pay online no charge. Website is great. Simple to use. It even tells how to pay mortgage off early to save interest. Customer service reps very helpful. I feel very comfortable with this company. Thank you.

This experience was a good one. All of my needs was taken care of. I had easy access to a rep at all times. I truly was well taken care of during this process. I would recommend Mr. Cooper to anyone looking to buy or refinance a property.

From beginning to the end, Sharon ** was there answering any questions or concerns my husband and I had. She was totally concerned with our loan, making sure the process was done as quickly and efficiently as possible. Please thank her for her help.

Caroline and Brian were part of a "Dream Team" that really hung in there with me every step of the way. They both were very professional during the entire refinance process. I really don't know what I would have done without them. Awesome, awesome, awesome!!!!

Our refinance was very smooth and efficient from the start. Everyone that was involved was very helpful and friendly. We appreciate the work that was put in to make this go so smoothly. I would definitely recommend Mr. Cooper to others.

From the beginning to the end, my whole experience with the team of Mr. Cooper went smooth... They patiently explained every detail of my refinancing... And I am totally a happy customer. I would highly recommend in a heartbeat to refinance with the great team of Mr. COOPER. Again Thank You for everything.

I experienced excellent customer service on my recent cash out refinance loan. Everyone I spoke with was very helpful and Eric ** my loan processor made the experience very smooth and easy to follow. I am now able to do much needed home improvement projects.

I am very pleased with how much assistance and guidance I received with my refinancing with Mr. Cooper. My agent was extremely helpful. He explained everything about the process, as well as answering all my questions very precisely. I would recommend Mr. Cooper for any mortgage needs. Sincerely, Sherry

Very informative and concern for what's best for me. The experience was good and I would do it again. I wish the rates could have been better. I would recommend them to my friends. Thank you again for your help.

Mr. Cooper is where my mortgage is and I told them what I wanted to consolidate. They came back with a couple of options, I chose one, and I went with it. It was then turned over to another specialist. Everything went smoothly. I was given a competitive rate for a refinance, locked in, and I closed well ahead of the original estimated date. I had an excellent experience with Mr. Cooper. I would recommend them to others.

I have had the WORSE experience with the handling of my Mortgage payment in the last 6 months than in the 17 years I have owned the house. I call, I email, I write secure messages and YET the ISSUE CONTINUES. I am not going to continue with this annoyance much longer.

My loan was sold to Mr. Cooper years ago. I had a lot of equity and it was a perfect opportunity, so I wanted to refinance my old mortgage. So far, Mr. Cooper has been really good and I’m happy with them, so I wanted to stay with them rather than go to a different provider. During the refinancing, my dealings with the reps were awesome and excellent. I was impressed with their professionalism and they were very knowledgeable during the sales pitch. The guidance that I received from Mr. Cooper was excellent and it was just what I needed. All my questions were answered and I felt very comfortable moving forward with the refinancing. Since the refinancing, I can do some home improvements.

Jerry answered every question I had and Cathy, his processor, talked me through every techie thing I had to do and when I made my 20th mistake, she was just as patient with me as she was with my first one. I am so glad I stayed with Mr. Cooper.

My loan was bought by Mr. Cooper in the first part of March. It has been nothing but a nightmare since they took over. They can't seem to figure out their bi-weekly auto pay. The first 7 times I called in I had an automated message tell me they are to busy to talk to me and then it hung up on me. Seven times! I have never had to work so hard to make a company take my money. I have had to call every other week since they have gotten their hands on my money. I am at the point where I am just going to refinance even if the rates aren't quite as good to get away from these guys. If you have the option don't deal with them. They are super rude and kind of shady.

Friendly, caring and supportive. I like that I don’t always talk to a machine. They have always been professional and followed through with my requests. I decided to refinance with Mr. Cooper because they gave me a good rate and I like being a customer with them.

I made my payment March, 2019. They reversed the payment because they didn't like that it came from my Heloc, admitted they should have informed me and then reported me to the credit bureau. In my opinion, this is a crappy, crappy company that doesn't care about me or you or perhaps doesn't know what they are doing. Be careful, for I am sorry I dealt with them and you could be sorry, too. There are plenty of companies that want your business and will treat you right, not like this.

Mr. Cooper has always done an exceptional job in providing home finance and refinance options that benefit my family. Mai ** and Alex ** went above and beyond to support our recent refinance. The process was easy to track on-line, and Mai checked in often to assure that the approval process was quick and easy. I highly recommend Mr. Cooper, and their talented team to anyone looking to finance a new home or refinance their current home.

Between Lim and Kang my refinance experience was amazing. They made everything so not stressful and the good part I trusted them with every step of the way. The communication was awesome and we got through the process in a timely manner. They worked with me just like I worked with them. Great teamwork and I loved it.

When our home loan was sold to Nationstar I wasn't sure what to think but the experience keeps improving. Since the switch to Mr. Cooper it is obvious there is an effort to be more modern and accessible. We recently refinanced and it was the easiest loan process I have ever dealt with.

We were shopping for a mortgage through several mortgage brokers. We received mail from Mr. Cooper who is our current mortgage company. Mr. Cooper, not only beat all others rates they have excellent service and we couldn’t be happier with where we are now!

Money that was due me due to refinance was promised end of March. New loan is kicking in tomorrow on Friday. Very disappointed that this was not followed -through by customer service or loan officer. Also no follow-up with regards to Bi-Weekly Program registration. I had to find out myself. Also very disappointing.

I was very impressed with the professionalism of the people who handled my re-finance at Mr. Cooper. Troy ** and Jason **, who handled the loan were both professional, patient, and reliable. Definitely a 5 star experience. I would recommend them to my family and friends.

I'm a current Mr. Cooper customer for 16 years with very good payment history, but it took almost 6 full months to get done... Too much time wasted. Michael ** was great but underwriting was way too slow. I'm happy it's over.

This company steals elderly people’s homes!! BEWARE of them. No honor, values, morals or ethics!! I also I am a victim of these people. I didn’t choose this mortgage company. I was with Nationstar And got transferred to them and received nothing but lies. Oh yeah and a bunch of stalling sending me from this person or that person with the hopes and intent that they were really trying to help me save my house. BEWARE of them. Would steal candy from a baby! Have a nice day piece of ** company.

Very helpful and very thorough. Mark was great to work with. Mary ** was very helpful and made the entire process easy. Mary ** and Mark make a great team. They walked us through the entire process and made a shoe at ease the whole way.

The reps we dealt with at Mr. Cooper to consolidate our mortgages were friendly and courteous throughout the process. As a whole, the process was easy. The first person I dealt with was very, very good. He handed the documents off to the person who works with underwriting. While she was okay, she kept on sending out information later in the afternoon. When Mr. Cooper is dealing with clients that are not in the same time zone, they have to be considerate of the time. For example, I needed to get a declaration for my insurance, and I sent that information, but they needed some additional information. Contacting someone at 5 o'clock in the afternoon means you're delaying the process by an additional day because the businesses on the East Coast are already closed.

The entire process of our recent refinancing was a good experience. Everyone was professional, knowledgeable and provided excellence assistance. This was by far one of the best refinancing we have had. We would not hesitate in recommending Mr. Cooper to family and friends.

I needed to refinance my mortgage for the purpose of renovating my property. I first spoke to Advent **, who was very professional and walked me through the beginning process. Advent then turned my application over to Meghan ** who was equally professional and helpful. I signed on to my Mr. Cooper and was amazed how easy the process was. Everything went as planned and I was extremely satisfied with the entire process.

The absolute worst process that I have ever gone through. We closed on the house and I had my monthly mortgage payment number. Then I called back to set up bi-weekly autopsy and they told me the number is higher than the number that I listed with. They said the person did not figure out or realize that I did not have the correct amount in escrow. Shouldn’t this number have been discussed with me prior to closing? Very unprofessional and highly illegal. Bait and switch.

Daniel and Jamie were both amazing. Quick to respond and made the whole process seem less. I would highly recommend Mr. Cooper to anyone looking for an honest, hardworking company. From start to finish this was an extremely easy process.

My refinancing was process very smoothly and fast. The lady that helped with the financings was very informative to my question so far so good. I can only speak on this experience new to Mr. Cooper not Nationstar. Thank you.

I searched other lenders around and no one can compare to Mr. Copper. They are so informational, they keep you up to date with everything. If there's a problem they will try and assist you through it. My Agent was on top of everything, we communicated via email and phone calls. We even closed on my house 10 days before the initial date. That you so much to the whole team.

Everybody I dealt with either on the phone or through email were extremely helpful. They made the loan process the easiest I have ever gone through. The online signing really made the process a breeze. I highly recommend Mr. Cooper.

My loan was bought out my Mr. Cooper in February 2019. I was in middle of modification with previous lender. Mr. Cooper reassured me everything was going ok with modification only 3 months later to be denied. They stated excessive debt but I have the same debt. I had all be balances lower when I purchased home. What gives.

I am a realtor and if anyone comes to my office saying they are preapproved with Mr. Cooper, I will tell them I’m not going to work with them or they can find another lender. I might have to rate 1 star to make this go through but it would be a minus 10 stars.

The process was simple, easy above all most of them were electronic. The Persons involved were helpful. Mr. Gamey ** and Joshua ** were extremely helpful. Above all the process was finished in two weeks which is a record for us.

Hi Kalie,

Everything was great with Mr. Cooper. The reps were fantastic and the overall customer service and the level of professionalism stood out. Joseph was the first person I spoke to and he was very knowledgeable and very helpful, and he always responded on time. Everybody was wonderful. The process was quick and seamless.

We already had a mortgage with Mr. Cooper and went with them to refinance as it was easier for us. We thought we would start with them and see how that goes. We wanted to pay off our bills and also make our payment a bit less. Everything was wonderful during the interaction with their mortgage reps. They guided us step-by-step. From step one, they said, “Now, so and so is gonna be in touch with you,” so we weren’t confused with somebody else who would call us or email us.

From start to finish it was an excellent experience. The representatives from Mr. Cooper were able to assist me with refinancing my home for a great rate along with a cash out option. They were in constant communication with me, explaining each step of the process. The closing was very easy and not stressful at all. I would highly recommend Mr. Cooper for refinancing your home.

I would highly recommend Mr. Cooper to my friends and family. I recently refinanced my home and it was the best experience from beginning to end. Please ask for Rebekah **. She’s the best. My first home buying experience was horrible and she really went above and beyond her job. I completely understood the entire process for the first time.

Very good job. Keep up the good work. Yes I will tell a friend and everyone else. Very easy and fast. I like that you called me and let me know that the interest rate had went down and to refinance the place. Keep up the good work. Rick

I received notification of funds held by Nationstar now Mr. Cooper. I contacted Mr. Cooper at the beginning of March and spoke to a representative verifying the funds. I was told to expect a check within 10 business days. After 10 business days I contacted Mr. Cooper again to find out what the delay was. I was told to wait another week and if I did not receive the funds to call back. After a week I return the phone call and was told to wait another week and that if I did not receive a check that they would deposit funds into my checking account via a wire. I waited another week still no funds I called back spoke to another agent who told me that the funds were never authorized and that a check never went out. He then told me to send a copy of a voided check via email to his supervisor. I was told to give them 48 hours for this process to take place.

My two guys that handled everything rocked! No problem, was a very easy refi! When I had any questions both were available and If I was not able to speak to them message would be left and they returned my call within a few hours.

Mr. Cooper picked up my loan from another company. At that same time I was able to refinance. I shopped around and was given the run around by several other companies. That's when I talked to Mr. Cooper. Alex was up front and honest and helped me refinance. Nikki was also a key player in assisting me through this process. They were both extremely polite and helpful. If everyone that works for Mr. Cooper are like these two, Mr. Cooper is the only way to go! I really can't say enough great things about Mr. Cooper. Thank you!!!

The team worked diligently to restructure our home loan. They found us the lowest interest loan and best rate possible. They were quick to reach out even on the weekends. The team made sure to communicate document needs in a prompt manner.

I had a decent experience with Mr. Cooper during my refinance. The reason I am dissatisfied with my experience is due to the fact I was told I would not have to pay for an appraisal early in the process. I agreed to the appraisal. Later in the process I was informed I had to pay for the appraisal. At no time did the rep I worked with state I would have to pay for the appraisal in the future. I encourage anyone at the company to review the audio tapes I had with rep to try to find any statement from him regarding the appraisal not being free to me. After that is done, I would like my $450 appraisal fee back.

I call on my lunch hour, waited for 27 minutes. Got finally answer, I was asked two questions, and as I was talking the lady ask me to please wait just one minute, next thing I know she hanged up on me. A few hours later I tried again. Waited for about 20 minutes, then some answered, she asked me two questions, then I started talking, then she said to please hold on a minute. I waited for 58 minutes. Nobody took care of me till finally I hang up. I think this very disrespectful and inappropriate, I have been a customer many years and I was expecting a better treatment, I’m very disappointed on this customer service. I will share my experience in every social media. These people are not professionals at all.

Mr. Cooper reached out to me. My property taxes went up, and they were able to give me options about refinancing and lowering my payments. I worked with a helpful and great mortgage professional. He kept me informed and answered all my questions any time I had one. I was very satisfied with his knowledge and expertise. Plus, the guidance I received was great. We were able to get a lower monthly payment through refinancing with Mr. Cooper. It was a great experience overall.

My mortgage got transferred to them in Nov and from Jan I started getting collection calls when my account has been on automatic payment and always current. The agent calling would have no idea on why it's past due and they said the research department is separate and I would have to call them. After months of discussion on suspense accounts, unapplied payments etc.. (they have no idea how their system works) it turns out their system messed up (they wanted $8,000, if I did not go into the details). They corrected it but their system (Apparently only this part works fine) sent credit updates to rating agencies and first time in 30 years I have a scope below **. I am just furious but they cant do anything.

I had a loan and it was sold to NationStar. Mr. Cooper bought out NationStar thereafter. I refinanced with them and the process was fairly easy. It took about a month from my first inquiry until I closed. Their people answered my questions in a timely manner and kept me posted on what was coming up next. Plus, they gave me one of the better interest rates.

My mortgage was transferred to Mr. Cooper but then they process too slow. I used to pay automated with the other servicer and while my service was being transferred, I did not know that I paid two payments. I thought it was a different mortgage already so I paid before the due date. Then, when my service was transferred to Mr. Cooper, they also did the automated ones. So, I paid in March and it is now April. I wanted to ask my money back as it's just slow funds coming back. They told me that they will take care of it and that it will take a few days. I spoke to them yesterday and they said that it is almost there, but I'm still waiting. Since the refinancing, my payment has been a bit lower but I lowered it to 15 years instead of the 17 years because I got an old rate on my interest. I have had good experiences with the company so far.

I wanted to have extra cash and to be able to consolidate bills. I went with Mr. Cooper and working with their reps went very well. I received good guidance and they gave me two months during which I didn't have to pay. So, I was able to put that money inside.

We already had a mortgage with Mr. Cooper and we wanted to take some cash out. We’ve done refinancing with them before. They were very helpful and if I ever had a question, they were available and they got to it. We knew about what we wanted. Working with them got us a better interest rate. All in all, it was a very pleasant experience.

Everything with Mr. Cooper went fine. Their people as well as the communication were very good.