Mr. Cooper Reviews

From the moment I called Mr. Cooper I received nothing but excellent customer service. Paul my mortgage professional was so helpful and great in getting my paperwork started. Then I went on to the next step which was with Duke who was my loan closing coordinator. Duke was great and went above and beyond with his customer service. He always got back to me right away whenever I had to leave a message. He also whenever had any questions about any paperwork he always explained to me everything in detail which was very helpful for me. I would definitely request Duke and Paul again to help me with any refinancing. Again they were extremely helpful. Thank you Mr. Cooper for having fantastic employees. I will be sure to tell all my family and friends about my great experience with your company.

We had a mortgage on our house with Nationstar, a loan for $50,000, and an equity line of credit of $80,000 with Citibank. We wanted to roll all that over into one loan and since Mr. Cooper bought our mortgage and they had all the information on us, we went with them. Their rep suggested we put all three loans into our existing mortgage and it would save us $500 a month, which is pretty good. So, our mortgage became bigger, it absorbed some of our other ones, and it lowered our payments.

I did refinancing before with Wells Fargo and they sucked. When I did it with Mr. Cooper, they were very quick and their people knew what they were doing. The Mr. Cooper rep that I dealt with was outstanding. She was on point and she knew what she was doing. She got things moving along quite well. There was a gentleman that I dealt with before her and he was pretty good also. He was the one that picked up the whole ball when we first discussed it. I did everything through the computer and it was efficient and quick. I’ve refinanced in the past, and getting all that paperwork up and faxing it and sending it back and forth took a long time.

Mr. Cooper bought the finance company that I had before, and my experience with them has been excellent. The reps were cooperative, pleasant and easy to work with. The whole process was completed in less than a month.

Mr. Cooper was sending our letters about refinancing. I needed to do some debt reconsolidation so I called them, and we found a plan that worked. The niceness of their people stood out, and they were informative and they made the process easy. Everything was smooth and easy. Their professionalism impressed me and it was easy to talk to people. They don’t make you feel like you’re an idiot when you’re asking questions. Other than my house and car, I’m now debt-free.

Mr. Cooper took over my mortgage and they wanted to refi. They kept calling me and asking me. It was heavy marketing but the refinance sounded like a good idea to me. Their rep Gary was helpful and answered all of my questions. The process was done in a timely manner and since refinancing, I've had the benefit of consolidating my debt. Mr. Cooper did a good job and I would do business with them again.

I originally had GMAC as my mortgage company, then they changed me to OCWEN. Ocwen then sold my mortgage to Nationstar and now it's under Mr. Cooper. It's a nightmare! I went through a Chapter 13 bankruptcy and was told that Mr. Cooper was going to work on me so I could save my home. I did my trial payments for the remodification, then was told NOT to make another payment until I got my modification. Stupid me listened to them, and now I am floundering in foreclosure. I was NEVER able to get through to my particular caseworker at Mr. Cooper, I wonder if he even exists!

I wanted to be able to take equity out to fix up my home because now, I have multiple sclerosis and I need different things. I decided to refinance and the reps I dealt with at Mr. Cooper were nice, knowledgeable, and guided me the right way. It was a pleasure to work with them. They made the process simple and very easy for me. Since the refi, I've had my kitchen renovated to make it easier for me and I've had my backyard made in such a way that I would have easier access to it. Mr. Cooper treated me well and they are a really good mortgage company.

I was with Nationstar before, then Mr. Cooper contacted me many times about refinancing the mortgage on my house. They came up with the HARP loan plan and their reps called and told me that they could lower my rates, so I thought of taking advantage of it. I told them I would get back with them and I contacted them after I talked to my wife. They helped me step by step to show me what could be done. When I refinanced once before, people came to my house. This was totally different since it was done over the phone and also online with emails. The process was a lot faster than it was before, although it was not so much easier.

I am a real estate agent and have a residence for sale that is part of an estate. We have a buyer and should have closed 3 weeks ago but Mr Cooper will not send in their pay off demand, nor will they even talk with the administrator of the estate or the estate attorney. The estate has had to pay for loan extensions for the buyer due to Mr Cooper's lack of response. The loan may now fall through due to this delay. I would not recommend using this company and if they are servicing your loan, refinance through another bank or mortgage company and pay them off (if you can get them to respond with a payoff demand that is).

The first Mr. Cooper rep that I talked to wouldn’t even talk to me about refinancing. He hung up in my ear. But the next reps I talked to got everything all lined out and got what I wanted. They were very helpful and I was very happy with them. One of them was Brad and I was impressed with how diligently he worked on the refinancing.

Mr. Cooper does a good job and I would definitely recommend them. They are very thorough and they can help you out if you're in a bad situation or if you want to try to get some money out of your home to either remodel or to pay off some debt. I had a loan with them and I refinanced to remodel. I felt that they were willing to help and give us information. They told us things that would help us, things that would benefit us by the type of loan and what we were gonna get out of it. We were communicating and they pretty much kept up on things. When they asked me for information, I would send it to them as I got it. I did it via email or text through the phone. Since getting the loan, I've paid off all my credit cards and then remodeled my kitchen. And it's still cutting my payment where I can afford it.

We had quite a bit of equity in our house so we decided to use it and refinance to pay some stuff off and get a clean start. We initially tried a different provider but we didn't get through the whole process. It seemed like it was not gonna be an enjoyable experience. So we stopped and went with Mr. Cooper, which was who had my mortgage to begin with. And they did a really good job. I kinda knew what we wanted and what we needed but they also did excellently in giving us guidance. They were also good to return calls or emails and they kept us informed of the process and where we were at. So I was pleased. It was a good experience and our financial situation is better now.

Mr. Cooper called me and they wanted to know if I wanted to refinance and I said no. But when I replaced my air conditioner and furnace 'cause it had gone bad, I said that maybe I could use some help. However, during the refinancing with Mr. Cooper, I wouldn’t call the reps professional. I had gotten a loan through my bank to pay off the air conditioner and the furnace, which was $4,000. I wasn’t sure of the value of my home and that was the whole thing that I was concerned with. I also had $1,500 left on my car loan and I thought that we would go ahead and pay that off.

Dwayne ** was straightforward and quick to answer any questions that we had. I wanted a clear and concise exchange. He delivered. We refinanced for a better rate and lesser monthly payment...

I was already using Mr. Cooper for my mortgage but we could use some upgrades on the house and a few things. The reps, Becky and Miranda, were both extremely wonderful, very easy to talk to and amazing. Other than that, everyone was great. With the refinance, I had some breathing room financially.

I have two accounts with Nationstar. One account I have had on a condo in Florida for a decade. Once my family moved to Florida, we kept the condo and bought house about an hour away (the condo was closer to the beach). I wanted to do a home equity on the condo to pay off some bills and do some work on the condo. I called Nationstar (Mr. Cooper). I was talked into refinancing - the person failed to disclose that they do not do home equity loans on second homes. The rep said everything would be done quick - in fact he stated this would be the easiest loan I ever applied for. I called on a Fri and they were going to have an inspection on Mon. I sent all of the paperwork by Sat. By Tues, I had not heard anything. I left several messages and emails.

My original loan got sold to Mr. Cooper at some point from a previous bank and Mr. Cooper called me promising me there would be almost no paperwork, so I refied. However, it turned out to be the usual song and dance, so I was not impressed. The paperwork was the same as if you are buying a new house. If they would have told me upfront that all this was necessary, I might feel a whole lot different, but I was told upfront that all this was so easy. Almost every day, they were saying, “We got to have this. And we got to have something else. And we got to have something else.” I got two jobs. I do multiple things and I got some property, so they got to have proof of this and proof of that, and it was a pain in the butt.

I already had a mortgage and I wanted to get out earlier and lower my rate a little bit. Then, Mr. Cooper bought the loan. So, we ended up not saving too much, but a little bit, and a couple of years earlier than my other one. The mortgage professionals we dealt with were very helpful and they were very professional in what they do. I was also impressed with how quickly they respond. I pretty much knew what I wanted, and they just answered my questions and showed what product they had that would fit my needs. They got a system already figured out and they know what works. The timeframe is pretty convenient, too. They are serious and they are not in the business of misleading people like some other companies. They tell you the truth and they honor what they say. I’m satisfied.

I had a second mortgage with a high interest rate and since I had some equity, I decided to consolidate the two. I had my mortgage with Citibank which got sold to Mr. Cooper and I figured that Mr. Cooper is the one I'm dealing with, so I thought of having them the first crack at it. The customer service was also excellent that I decided to stick with them. Since I knew what I wanted to do, I was just looking for somebody to help me along in that process and Mr. Cooper's reps did an excellent job. They were very helpful, upfront, timely and responsive. I've refinanced and bought housing before, but this definitely has been the easiest and most pleasant experience I've had. Also now, I don’t have to pay that home equity loan.

I’m retired, so I’ve been taking money out of my 401K for vacations. But I was doing some home remodeling and I needed some extra money for that. I wanted to take some money out of the house on the equity and I refinanced with Mr. Cooper. The person that I worked with was very communicative, kept in touch, and did a good job. Plus, if I would call and the person wasn’t available, they called back in a timely fashion and I appreciated that. They seemed well-informed and gave me accurate information. They also seemed to be very professional in their manner and they met my needs. They send informative emails as well and I liked that. So overall, I was very satisfied and I would recommend Mr. Cooper.

We have known about the company since they were Nationstar. My mom wanted to update her 66-yo house, and the Mr. Cooper mortgage professionals were very good. They kept in contact always, mostly over the phone, email and fax through the internet. If my mom had any questions, someone always called back. The guidance given was very good for mom -- she’s 88 years old. We've got peace of mind since refinancing the loan with them, and if the paperwork wasn’t understandable, they will explain it. If they couldn’t explain it, someone else would call. My mom is very satisfied and I am, too. Do the research, but go to Mr. Cooper first.

Nationstar Mortgage is a servicer (debt collector). This company has charged us "fees", "corporate advances", "late fees", "inspection fees", "legal fees" etc.This company started foreclosure without giving the 30 day notice required. This company has produced false documents & forged my signature on the mortgage. When asked who the owner of the alleged loan is, we were told Fannie ** owns the loan. There is no document to support that information, there is no trust recorded in the land records. Their employee executed an assignment of mortgage from another company to Nationstar AFTER the foreclosure complaint was filed with the court.

One time, I had some high interest credit cards that I wanted to consolidate and get paid off. I ended up with Mr. Cooper. Initially, I was looking to keep my interest rate the way it was but drop it to 15 and have a payment that was something I could manage. However, based on what was going on in the market, that wasn't doable so I ended up with a 20-year set up with them.

I had a CitiMortgage loan that was bought by Mr. Cooper. I needed to refinance and I decided to try them first before I look for somebody else. I needed money to put the payment down on a new house that I'm buying. Mr. Cooper's reps helped me out with everything very quickly. They were great. The only thing is I was too excited to get the mortgage, so I didn't shop around. Then I found out that their interest was a little higher than I was supposed to get. I could get it at 4.6 or 4.8, but I came out to 5.6. But besides that, everything went fine and I got the money so I can buy the house I wanted.

My experience with Mr. Cooper started out weird, but it got good. The representative came through for me. My American Express was due each month but initially they did not understand that I had extended payments that I could do during my travels. So once we got through all that, it went smooth. I got a seven-year plan to retire but I wanted to retire early so I wanted to get rid of some debts and refinanced. I got rid of that debt, and now it's just a matter of working on my six-year plan.

I had my house financed through Mr. Cooper. I had a 7% loan and I wanted to refinance to get a lower rate. Everybody at Mr. Cooper was friendly and courteous and the reps that worked with me during the financing were very thorough. They helped me with all the paperwork that they needed and going over the contract. I’ve checked several others mortgage companies and they got me the lowest interest rate. I got a 15-year note instead of a 30 and I was able to reduce my note by almost $100 a month.

I decided to consolidate and I already had an experience with Mr. Cooper so they bought my loan out from before. I had fantastic interactions with the representatives and they made the process very smooth. They went through everything and they were right there if I had a question. They were also very professional and easy to deal with. Now, I have peace of mind.

Citibank transferred my mortgage over to Mr. Cooper and when I inquired about refinancing, their reps were always nice. Our interaction with them was very good and they were courteous about it all. They answered all my questions and I felt encouraged with their guidance. I was nervous about trying to get a loan for the roof and I wasn't sure I could do it that way which turned out to be better for my finances than going through another loan company. Now that I got a loan and I paid off the roofing company, my mortgage will be a little higher but not a lot. I was happy with Mr. Cooper.

Pleasant and courteous to speak with. Nearing the closing, there was miscommunication. I was reassured that my closing would be the next day, that one outstanding document would be sent by Mr. Cooper. Closing was not the following day. I never received an apology via phone or email for the delay. Telephone calls were not returned.

I received a flyer from Mr. Cooper that said I would go for a cash-out refi so they acquired my previous loan from CitMortgage. I've worked in the financial services industry for over 30 days and I cannot be more impressed with Mr. Cooper's staff's friendliness and knowledge from the first to my last phone call. I was also impressed with the process for getting the application documents to them, their responsiveness and timeliness. They were absolutely first-class professionals. I combined the first and second mortgage into one and saved significantly on the interest rate. I was able to do a little bit of cash-out to help finance some college class. So, I benefited tremendously from Mr. Cooper. I would highly recommend their services.

I had hoped these guys would have been better than the others but they are not. Sold my loan to another company right in the middle of attempting to refinance. (It's crazy the number of letters and phone calls you get urging you to refinance and then when you do they pull a sneaky). Got a letter from the new mortgage owner. No notification from Mr. Cooper except when I sign on I get the message that my loan has been transferred. I would stay far away from these idiots!

With our son in college, we refinanced our old mortgage with Mr. Cooper to pay off our debts. They were our mortgage company already and their representative was fantastic. He was very helpful, knowledgeable, thorough, and thoughtful. If you're thinking about Mr. Cooper, go with them.

Mr. Cooper bought out our existing mortgage and we had a second that we wanted to wrap together. We thought that since they already had our loan, it'd probably be an easier process through them. I had a late call and even though it wasn’t the typical business hour, they accommodated everything I needed and got back to me right away. It was a smooth transaction and the process didn’t seem long at all. We've refinanced in the past before and this was painless. All in all, I was very happy with the whole experience and looking back, I'd do it again.

Mr. Cooper has had my loan now for some time and I have had good experience with them so far. I recently had my house re-appraised in efforts to get my PMI removed. I was told to submit it and I did. I called to get the status of my request and I was told it was denied. No one ever called me to tell me or anything. I would not have known if I had not called. If I had known that the new appraisal had to show "significant improvement to structure", I would have asked him to put that on the appraisal, since we renovated it a year and a half ago. Now I'm out $500 for an appraisal that cannot be used. Also, my appraisal will expire, according to Mr. Cooper's standards, 2 days before my 2 year period of my loan, in which I could use that appraisal without showing "significant improvements". My house just appraised for $71,000 more than what I owe...remove my PMI. Not impressed.

My experience with Mr. Cooper was excellent and I would recommend them. My loan was given to them and it was transferred back to them last year. Since, I already had my loan with them, I hadn’t had any problems with them. I did a refinance and my dealings with their representatives were excellent. Lloyd and Dan were very professional and they have knowledge of what they were talking about. . If I had a question, they answered it. And if I called and I didn’t get them, they would call me back. They told me everything that will take place from the beginning to the end. I was very comfortable working with the rep who gave me different options to look at. I went with the best interest rate. And he did give me different options that I could look at, but I liked the option that he gave me best, the first one. The entire process took 21 days, so it was fast. I got good benefits since refinancing as I have started remodeling my home.

I needed to take care of some outstanding debt and I also wanted to make some repairs. When I talked to Mr. Cooper about refinancing, the salesperson was very courteous and friendly. He answered my questions and provided all the information I wanted in the beginning. But when he finally transferred it over to a finance person, which was the second step, I was not getting information like I needed.

We were very unhappy with our experiences. We was frustrated the whole time. Contract clearly had closing date. We was force to live in hotels for two week. Furniture on truck. Phone calls not returned. Had to explain every pennies on bank account. Will never use Mr. Cooper again.

Mr. Cooper took over my mortgage from Citibank. I called them to refinance when I had to have some money to do some repairs on my home and I liked the person that I talked to. The guy’s name was Craig and he was wonderful, so I stayed with them. They were patient, very professional, and very courteous. They were also exceptionally knowledgeable, stayed on top of things, and kept me informed which I am very appreciative of. Other than that, the guidance they gave me was good and because of the mortgage, I got a chance to do the stuff that I wanted to do with my house. I would really recommend Mr. Cooper.

I have had my house for 20 years next month. In that time I've never taken out a second mortgage. I am currently paying nearly double the prime interest rate. After the loss of 3 jobs due to layoff and sales of businesses, I filed bankruptcy 18 years ago and excluded the house. It's been a beast rebuilding my credit. Since this time, my mortgage has been sold or changed to another a number of times. First it was First Tennessee, then it was First Horizon, then Nationstar and now Mr. Cooper. With all that said, I attempted to refinance my house early this year, prompted by a letter from Mr. Cooper encouraging me to do so. My first attempt, they noticed there were a couple of over 30 days that needed to clear then I could try it again. August, they suggested. So August roles around I tried again, well, this time my FICO had dropped a few points which made me not able to do it at this time.

Last June, on a Friday, I made an online mortgage payment and scheduled it for the following Monday. On Monday I checked by bank account and didn't see the payment as pending. Fine, it takes time for the payment to clear. So I went to MrCooper.com to see if the payment was pending. It wasn't. There was no indication I had even made the payment. So I tried again.

If you're were looking into Mr. Cooper, go ahead with them. I refinanced with them and their reps were very good and very clear. I was able to understand exactly what was happening. They were also very informative and I was able to make a decision quickly. I liked what they did and because of them, now my bills are easier to keep up with. It was one big payment versus a lot of different payments.

We looked at what kind of a position we were in financially and we figured that it was a smart time to take care of some things with the house. We looked at City Bank and we get a lot of mail with regards to refinancing so, we looked at a few but we went with the company that currently holds our mortgage. The interaction with Mr. Cooper’s reps was very smooth and they were very quick and thorough. Once they started to talk to me, I realized that it was the right company to go with. I could tell the person that I had spoken with has done it before so, they just led me down the path of what we needed to do.

I was wanting some money to do some home repairs and Mr. Cooper bought out the loan I had with CitiMortgage. The representatives were very good and they walked me through everything, so I was very pleased with them. I call one of their guys quite frequently, and then we send emails back and forth to each other. We stayed in touch. He knew everything I had to do, and I pretty much had everything together before it went to the final step. Refinancing my loan with Mr. Cooper has helped me in getting some repairs done to my house. I'd highly recommend them.

Mr. Cooper owns my loan since three years ago. I wanted to consolidate on debt that I had. They told me my options and we picked the one that we liked the best. The agent that was helping me, was always calling me and letting me know what was going on every time. When things were getting a little behind, she would call me and let me know about everything. Mr. Cooper is a great company and I would recommend them.

I have a current loan through USAA that gets serviced by Nationstar DBA Mr. Cooper. I have had to call into the customer service number several times over the last 6 months. While their reps seem to be very helpful and courteous over the phone, nothing in the background ever gets done correctly. After my divorce, I've requested to have the ex removed from my loan via assumption or release of liability. I've sent in repeated paperwork to have this done, called in, told that everything is as it should be and he is off the loan, just to find out later that he's still on there. I call back, they say they don't see my paperwork...so...I do it all over again. Call back when nothing has materialized, hear again over the phone that everything is fine, then I get a paper from USAA saying they still need the paperwork to process the request.

They changed their name from Nationstar to Mr. Cooper (a ridiculous name)? Google Nationstar and you will see part of the reason they changed their name and the rest of the reason to use Mr. Cooper's name is to make you think you are dealing with a person who cares. It takes more than a name change... It takes actual service by employees who actually care. I have yet to find that. I have been calling them since July 2018 and it is now October 2018 and nothing has been resolved. They don't do the research they say they are going to do, they don't return phone calls, my loan is now in default, thru no fault of mine. They do not have accurate records of debits and credits.

Mr. Cooper purchased our original mortgage, then we refinanced to redo our kitchen. Their website is fantastic and it was super easy to navigate. We've been through some other refinances in the past that have been nightmares, but our interactions with the mortgage professionals of Mr. Cooper were pretty good. The only thing, though, that could be improved upon was that sometimes they seemed to be in a hurry. One of the mortgage professionals that we dealt with was perfect. She knew exactly what she was doing and gave us the right guidance. She was very informative and kept us up-to-date. She called us regularly to tell us what they still needed or were not able to get, or to call our insurance company as they were not responding. She was always a little rushed though. When I asked a question, she was frustrated because it seemed like she needed to get on with something else, but she always answered and she was on top of everything.

I had a prior loan modification with Nationstar Mortgage in which my payment was under $870.00 a month. After 1 1/2 years, the escrow department ran their "tax analysis" and calculated only half of my taxes, claiming that my taxes increased by over $1600.00 a year. In actuality, they only increased by $353.00. In addition, the escrow department claimed that I was short and that my new payment would be over $1100.00 a month. I returned to work from a layoff and had to take a substantial pay cut just to get working again. If I could afford a high monthly mortgage payment, I wouldn't have needed a loan modification in the first place!

Mortgage Refinance - Staff showed no concern for questions raised during the process and only moved the process along to suit their own agenda. After the initial conversation when they were trying to lure my business, they were only concerned about doing things their way -- even when it was proven to them that their way was incorrect.

Mr. Cooper bought my loan from CitiMortgage. They sent me a notice saying that I'm qualified for a refinance and asked if I wanted to take advantage of it. Their reps were all very professional. They gave me some numbers and I said, “That’s good, we’ll go for it.” But when we got transferred to somebody else there was some issue with some numbers. I called back my mortgage guy and he said, “We’ll take care of that.” And within a few days of that contact, everything went through like it’s supposed to. The refinance process was straightforward. It was done about a month and a day which was at the timeframe that I needed it done. Since I started refinancing my loan with them, I've experienced lower payment.

Mr. Cooper is absolutely great. They bought our loan on our house and everything was great. At that time, our house got damaged from the high winds and so I had to deal with the insurance company and make sure everything was fine with Mr. Cooper. Since refinancing with them, we don’t have to pay out $1,000 every month on our credit card. Our payment was upped just a little bit with Mr. Cooper, but I can handle that. Their guidance was great and their reps were fine. We were very satisfied. Mr. Cooper is trustworthy, and I don’t feel like I’ve been taken for granted.

Mortgage payments have been made as required, and the statements they've been sending reflects this. My attorney has all my payment history and records as well. Then all of a sudden, Mr. Cooper sends me a statement showing I am a month delinquent beginning Sep 2018. When I made my payment in Sep, I asked about the so-called, "delinquency" and the representative stated it was a timing-issue; that is, the statement was supposedly sent out before my payment was made. This of course was not true since the statement was dated 20 September, but the payment was done via telephone on 10 Sep. Anyways, she assured me it was not an issue. Then today, 4 Oct 2018, I receive a new statement from Mr. Cooper and it was still showing a month behind. So I again questioned the error with a lady named Kimberly (assuming that was even her real name) from Arizona in the bankruptcy department.

Our loan was transferred to Mr. Cooper last year then we refinanced as we wanted to redo the house and our payment changed. We had few issues though during the refinancing as the numbers were wrong and I had to point things out to the mortgage professional. He fixed it the first time then it went to approval and to loan and I let him know again that the numbers halfway through were fine. Then, they were not matching anymore. He blamed the underwriter for not putting the numbers correctly and said that he fixed it. I emailed him right after I got it and told him that two of them were still wrong.

Ms Sandy ** has been very helpful, courteous and simply wonderful to work with, understanding me, and very patient with me. Please reward her with many kudos. Thank you. PS... I highly recommend her when dealing with mortgages or housing. If I were hiring someone for a position of grest customer service, Sandy would be my first choice.

We started the refinancing process in around late August-early September. We provided all of our info promptly. No matter what we have Shane **, he asked for more. Sometimes he asked for duplicate info and kept pulling GAP credit reports almost daily. We were told we would close middle of September by Brandon **. And then it was October 3rd. Shane again pulled a credit report and then denied our loan. DENIED. We have an immaculate record for paying mortgages, utilities, car notes, cell phone bills on time without EVER missing ONE payment. My husband started a new job making $5 more an hour and yet they STILL DENIED. This company is a JOKE! They will constantly ask for more and more and more until you no longer want to deal with them. This was the biggest mistake I have ever made. I will never use them again. Please take your time, money and energy to a company who really wants to help. This place doesn’t care about its customers.

Mr. Cooper took over my CitiMortgage account, and then I worked with them on a refinance. Dealing with their reps went great and they provided a lot of information. Whenever I had questions, they were available to answer. Nadia was able to walk me through whenever I was confused about something. She was able to explain or tell me exactly what I need. She worked with me really well. Though the application and underwriting was a long, stressful process, everybody involved was very patient and was working with me to get everything. It was a really good experience. We still have about 23 years left on the old mortgage, and it's gonna feel good to get that accelerated now and have it done in 15 years. Also, we were paying a lot of interest charges for a credit card and with another home equity loan that we need to pay off. So just having those paid off is gonna save us money.

One of the worst customer service experiences I have ever had, my loan processor keeps being replaced from person to person, there is no hand-off internally and it is like starting the process all over again every time. So far there have been three different people acting as loan processors and there is still no progress. When calling the loan processors, most likely you will get their voicemail telling you to call their manager if you do not hear back within 24 hours. Well the manager never gets back to you either and the number for the "manager's manager" does not work or appears to be disconnected. They all keep blaming their underwriting division for all delays. I believe this is just a way to charge additional money every time they miss the deadline for the rate lock. This loan should have been closed weeks ago.

I needed to pay off some high credit cards. I refinanced with Mr. Cooper and it was a very good experience with their reps. They walked me through everything really good and they explained everything really well. Since refinancing, I have more money at my disposal.

Every employee was extremely helpful. Made the refinance enjoyable. Thank you. I would recommend Mr Cooper to anyone for home loans or refinance. They were timely on getting all information that was needed emailed to me. Was a great experience.

Mr. Cooper took over our mortgage company from CitiMortgage. We had a over $9K in our escrow account with CitiMortgage and when Mr. Cooper took over they reimbursed us the amount so it was used to pay large credit card bills. Our Mortgage payment was always paid within the grace period. Just received a notice yesterday that we are $9K short for escrow. We have until Nov. 1 to pay the shortage and if we don't our mortgage payment will have an increase of $1,700. They give you 1 month to try and come up with the money. There would be no possible way we could afford the new mortgage payment. I absolutely thought I would never have to worry about losing our house but now I can say that I am.

Mr. Cooper had the low interest rate that we were looking for. It wasn't as low as we wanted though. Our interactions with their reps were totally perfect, but we were about to close and they said that we can't close. We had to wait another whole month. They should've known about the rules. It worked out fine though and we didn't have to pay for the house for two months. We're very satisfied with Mr. Cooper.

Most people only care about the interest rate. Hey, I'm like that too. But keep in mind that if you run into problems, Mr. Cooper can be a pain to deal with. We had a substantial loss due to water damage. Mr. Cooper insisted that that insurance check go to them and that they would dole out the funds. Probably they wanted to be sure the money was spent fixing the house and not taken by us for a lavish vacation or something.

Overall very satisfied with the loan re-finance process. The individual assigned to my re-fi was very responsive and available, until the loan was completed. There was subsequent confusion concerning the inclusion of Home Insurance premiums in the escrow account. The insurance company billed me directly advising that the mortgage company advised them it was my responsibility. I attempted to contact the individual who was assigned during the approval process and never received any response. I finally just paid the premium to the insurance company.

We had a Mr.Cooper mortgage on our previous home. One thing that stood out to me was that they did not sell your loan, they continued to service it themselves. Our new mortgage process was very smooth, almost perfect. From the pre-approval all the way through closing, they were there to support us every step of the way. Jerry provided great customer service simplifying and explaining each step of the process. Kept us in the loop with emails regarding all important updates and checked on us with phone calls periodically to make sure that we understood the process. I would recommend giving Mr. Cooper a try with your nest mortgage.

Mr. Cooper had purchased/acquired our mortgage, so when we decided we were interested in making a move we reached out to them to see if we could get pre-qualified for a new home loan. Everything went very smoothly from pre-qual through offer acceptance, through closing and after. We are happy with the service we received and the continuous updates and contact/follow up to keep the process on track.

Mr Cooper gave me the best mortgage experience that I've had. They purchased my previous mortgage and I refinanced with them. Their reps were great and it was easy to correspond with them via email. That was a nice change since it was hard for me to do everything over the phone. The guidance they gave me was also good and working with them gave me the ability to get out of my credit card debt much quicker.

I inquired about refinancing my old mortgage to lower the interest rate. When I first called Mr. Cooper, the manner in which they replied to the questions that I asked were satisfactory so I went with them. They were sincere in wanting to help and the guidance I received was excellent. Since refinancing, I have experienced a lower payment and a lower interest rate. Mr. Cooper was very helpful, knowledgeable, and truthful.

For more than a year now (since Sept 2017) I have called, emailed, faxed repeatedly and uploaded my insurance info multiple times to their web page... and still CANNOT GET ESCROW ACCOUNTS ESTABLISHED for PAYMENT of INSURANCE PREMIUMS for my two properties! TOTALLY DISGUSTED! If I won the lottery, I'd pay off both loans and be DONE with this sham of a company.

From the beginning to the end Mr. Cooper was there for my husband and I doing the refinancing of our home. They were there to answer all of our questions and concerns in a timely matter. I would highly recommend Mr. Cooper! Best experience ever!

My mortgage interest rate, which was 9.7, was too high and ridiculous. I tried one time to get my mortgage refinanced but at that time, they couldn’t do it because of my credit score. But I got it done now. The representative communicated my paperwork, what I needed, and what to do. Then he came back. We filled out the paperwork when we closed. There was also a lady I dealt with in the beginning and she was very nice. I was dealing with Mr. Cooper for a long time and they have been nice and straight on with me. The guidance when I refinanced was good and my monthly payment is lesser now.

My interest rates were almost 8% so I looked into a refinance and went with Mr. Cooper. I've had them for many years and I'm comfortable with them. They were really good. The mortgage was in my name, not my husband's, because we just got married a couple of years ago. He’s a veteran and they made the VA loan pretty easy to do. My interest rate is almost five points lower. We did a shorter term of 15 years. It jumped the payment up like 100 bucks because the rate went down so far. They were on the ball. They got back to me in a timely manner and made everything pretty easy.

My rep Myron ** was awesome! He was patient and diligent through every step of the process. Couldn't say enough good things about the process. The online portal was a great resource and I loved being able to check on the progress. I only wish the portal updated more accurately as to what stage we were in and what had been received. Otherwise, awesome!

After 5 years of having my mortgage transfer unvoluntarily between companies it landed with Mr. Cooper and a I haven't been happier. While discussing escrow analysis and PMI cancellation on one particular call we looked into refinancing with the company and as a result of their suggestions saved over 200k in interest while shaving 10 years off our length and end up paying a similar amount to what we were currently paying. I never considered the option they presented until they said it. Mr. Cooper genuinely looks out for their customers not themselves.

My bank had sold my loan to Mr. Cooper a couple of years ago. For a long time I’ve been meaning to refinance my old mortgage because my mortgage was at seven and a half percent. I should have done it years ago but I’m single and not really comfortable with financial people. Going with Mr. Cooper was convenient for me because they already had my loan. The person who contacted me made me very comfortable. Bob, their mortgage professional, was great. He kept on top of things and kept me informed. I didn’t feel he was pushing his product. Mr. Cooper made me feel confident that I was doing better. Having confidence and being comfortable with the provider is a lot more important than a couple of dollars sometimes. They seem to make everything easy and the closing was great. My experience with Mr. Cooper was great. My mortgage payments have been reduced to over $400 a month which is nice.

Mr. Cooper did everything they could to make my experience as easy as possible. I wanted to refinance because I'm 66 years old and I would be almost 90 before my loan is paid off. I only talked to two people from Mr. Cooper, and they were wonderful. They were very helpful and very cooperative. I was out of town and didn’t have all the information that they needed, and they waited for me to call the people that I could get the information from. The refinance went pretty quickly. It usually takes about 30 days for a mortgage to go through and the refinance was done within that time limit. I’m a Realtor, so I’ve worked with other mortgage companies. We did everything by emails, text or phone calls, and everything went as smoothly as I could expect it to be. I would recommend Mr. Cooper to my clients.

From the start to the finish, Mr. Cooper and the staff was very help and made the whole process go as very smoothly. We closed our loan two weeks early. I would recommend Mr. Cooper to all my friends. I look forward to the upcoming years of service.

We had a mortgage with Nationstar then we wanted to refinance for a lower interest rate and get some cash back so that we could do some of the things around the house that we needed to do. We did that with Mr. Cooper and we had a really good experience with them. Their reps were very professional, friendly, and efficient. Everybody we talked to was nice and very knowledgeable. We looked into refinancing a little before and we talked to other mortgage companies, but Mr. Cooper made it very simple for us and everything was very easy with them. We talked to their rep, Rich, in the beginning and he explained it all so well to us that I felt like I knew exactly what was gonna happen. Plus, he followed it up with emails. Then, somebody else came and helped with the end-results of it and he was very nice and helpful, too.

The refinancing application at Mr. Cooper was a little tough because I have an older home, but their reps helped me through it. They were quick to call back and take care of things. Overall, working with them has been good.

I was extremely satisfied with my experience of refinancing my home. Without leaving my home, I was able to perform all requirements needed for this transaction. I was impressed that a representative came to my home for the closing. I would like to thank each and everyone that helped in the process. I'm very happy. Thank you.

We were trying to get a new mortgage and found out that Mr. Cooper/Nationstar had reported us late every month since we were granted a one month "forbearance" after hurricane Harvey. We missed September 2017 payment (as agreed) then had to pay mortgage + 1/3 for the next three months which was a disaster in itself. Then to be reported late every month for the entire next year!

From start to finish, our re-finance was handled with professionalism and care. Our loan processor, Jorge **, was top notch, he stayed in constant contact with us to help make the process as smooth as possible. We were treated with respect and everyone we came in contact with, starting with Nina **, Mortgage Specialist, then Mr. ** all the way to the appraisal company that came to our house. The opportunity we were presented with to lock in at a acceptable rate and to help get our finances under control was more than we expected. I would absolutely recommend Mr. Cooper to my friends and family. Thank you.

My experience was extremely easy, the agent I worked with always kept me up to date on all deadlines. Any questions I had were answered timely. I was given a closing date and my loan was closed before then... It was a pleasure working with Mr. Cooper.

Total nightmare to deal with. Disorganized and unhelpful. Terrible stressful experience. Almost lost the purchase of the home because of the untimely delays by Mr. Cooper. Would never use them again. Gave them all the info they needed and it always seem to be an issue with something. They were famous for saying, "ok now you have to get back in line for the underwriter to review". Then after the process was almost done they explained that another bank was doing the loan and the underwriter would have to review the loan to issue final approval. Ending up settling on new house two weeks late because of the nonsense. From reading online they had to rebrand to Mr. Cooper from Nationstar because of all the negativity from poor business practices.

We had a very low rate so we wanted to get a fixed rate, and we went with Mr. Cooper since I previously had a loan with them. They were very professional and helpful. Any information that I needed, they were able to give it to me and I had no problems reaching them whenever I had something explained to me. Everything was perfect.

Mr. Cooper kept me informed. They let me know what would happen and through phone calls and emails, I was able to understand what was happening. I did a refinance before and I noticed that there was more customer service with Mr. Cooper than previously. They were very attentive in calling and making sure that I understood what was happening now and what would happen next. They stayed in touch all the way and that was helpful and it was a relatively short process. I achieved a lower payment and a shorter term which are the objectives for a refi. I would encourage you to follow through and if you find Mr. Cooper to be competitive, then go for it.

Obtaining approval for our conventional home loan was very easy with our Excellent credit history, it's what followed after. We were given 3 different closing dates each time having the date canceled by Mr. Cooper. According to our loan officers Scott ** and Paula **, it was due to the Underwriters! Our title company was also very upset with the fact that Mr. Cooper could never send them a Good Closing doc. On the 3rd try or maybe it was 5th who's knows anymore, I received 4 closing docs in one day. Finally I received a call from the title company asking me to come Now, as they had a Good Doc.

I started out with Freddie Mac years ago but they went under during the bad times and it was taken over by some company that was managing the account. Then Mr. Cooper got it. When Nationstar finally picked up a big block of Freddie Mac loans, everything fell in place where I could refi. When you're coming out of a bankruptcy, not many people will even talk to you about it, but since Mr. Cooper already had my paperwork on file and I was established with them, I reached out to them. They were very upfront with the cost. I had some out-of-pocket expenses, which was no surprise, but I got exactly what I was asking for. I was pleasantly surprised.

I refinanced my old mortgage with Mr. Cooper and everything went wonderfully. The reps kept me up to date on everything and if there was anything that needed to be done, they would send me the paperwork and I would send it right back to them. They were quick at doing everything that they had to do and needed me to do. I enjoyed a lower interest rate and everybody that I dealt with was great.

Mr. Cooper was very transparent during the entire process of refinancing. They answered any and ask questions within reasonable timeframe. Matter of fact when they answered it not only was in a timely manner with assurance! If I didn't understand or want further explantion, it was given wiithout hesitation.

Our loan was bought by Mr. Cooper - Mr. Cooper for a mortgage company name??? I guess the name is a much of a joke as they are. We have never missed a payment and with our prior company, we used the deferred payment option one time. Have some expenses that we weren't expecting and thought this would be a good time to defer our payment one month. 1st - took 42 min to get to a live person - kept getting the auto message that they could take the payment over the phone. Then got to a CS rep that said she couldn't help me and I needed to talk to the deferred department. Then got disconnect, called back - another 30+ min on hold and was told that all of the systems crashed. It would be 20-30 min on hold for someone to get with me. Asked if I could get a callback from a Escalation Supervisor at 2 pm CDT and was told yes.

Kristen ** made my refinancing very simple to do. I appreciate her thoroughness and timeliness and sense of humor! Just a great experience overall. The refi will allow me to Mae repairs to my house. It was a quick process with no hiccups. She stayed in touch with me throughout the process and was very professional.

My experience with Mr. Cooper is the best. The people are very knowledgeable and helps out where needed. Also answered questions and called every day to tell me what was going on and what I needed to send and gave me the information I needed to know.

My mortgage was transferred to Mr. Cooper and since refinancing, I've had low monthly payments. The reps were professional and it was good dealing with them. I had no problems with them and I will recommend Mr. Cooper.

The process of obtaining a mortgage for my first investment property was nervewracking. The reps who do this work must put up with a lot of upset customers. The main issue seemed to be the demands of documents from underwriting. They were very tough. There should be some clear cut guidelines as to what you do or do not expect from customers during the process - like don’t move cash or open up - or use - credit lines. Fortunately, my credit is superb - and it was not an issue - after staging my business finances.

The customer service is fantastic! They helped us achieve our goal of refinancing and walked us through the process step by step, explaining everything that we were doing. Timeframe was good and everything went so smooth. We would recommend them highly!

Mr. Cooper contacted me about getting a lower interest rate and refinancing. So, since I had a mortgage with them when they used to be Nationstar, I stuck with them. Everybody was great and one rep was a big help because there was stuff I needed to do on the computer that I had trouble with and she kept on talking me through it. Their people also explained everything about the financing options. Since I refinanced my loan, my payment is lower. All in all, everything about my experience with Mr. Cooper has been positive.

My husband and myself had a very good, fast and wonderful counselor to guide us through the whole debt consolidation for the refinance of our loan. Thank you. We had Cassie ** and she was right on top of everything for the duration of the process. We enjoyed working with the people on the Mr Cooper network.

Was very pleased with my dealings with Mr. Cooper and their services. The agents I dealt with were very thorough, very professional, very helpful and very courteous. The service they delivered was pleasingly prompt and smooth. I would recommend them to anyone interested in a home mortgage, refinancing, home loans or any other matter relating to home services.

Everything's fine with Mr. Cooper. I started out with Countrywide and with Nationstar, and then Mr. Cooper took over. I decided to refinance to lower my rate for my mortgage savings. More of this stuff can be very complicated and Mr. Cooper explained stuff to me a little more. I felt a lot better with them and they have time to talk. Some places were rushing through things. At Mr. Cooper, everything has been clearly explained. I understand every little thing. Their people were so friendly and like somebody that I actually know. They'd make me feel comfortable They keep me updated on everything that's going on. They told me that if I had any questions, I would call them.

Over the years, we have been happy with Mr. Cooper. I like the website as well as how you can make payments on the app. And so, I used them to refinance my mortgage. The first person I talked to walked me through the process, as to how much we could pay off to consolidate. He was very helpful and he was really easy to work with and contact. I felt like he took a personal interest and was looking out for my welfare. Working with Mr. Cooper gave us lower payment every month and we were able to pay off some loans which made it easier for us financially every month.

The people at Mr. Cooper made the whole process as painless as it could be and were always very prompt and attentive. I think they should have been more upfront about the costs associated with a refinance loan. The whole process took less time than I thought it would.

The man who helped us from the very start was very pleasant, unfortunately that was only at the start. Once we were in the final stages he became arrogant and actually got into a childish argument with our realtor via emails. He was confusing and very belittling in his wording with us. If we hadn't already been so close to our closing date, we would have withdrawn and went somewhere else.

When I first bought my home, it was with City Bank then they transferred my loan to Nationstar. I have a youngin in college so I decided to refinance. I didn’t feel like getting into a long, drawn-out thing, so I just refinanced it with Mr. Cooper. Their staff were all awesome. In fact, we’ve been best friends. They all just kept calling, keeping me posted on how my paperwork was going. If I hadn’t responded, they’ll give me a call, shoot me an email, saying to look at this or to give them a call ‘cause I was so busy. They kept me on top of my stuff. There were two ladies who helped me out. I was scared to refinance, but by the time they finished talking to me and letting me know the ins and outs of everything, I was good with it. Mr. Cooper did well.

Mr. Cooper has been my mortgage holder for 20 years and I've been satisfied. I received some mailings from them and there were some improvements that I wanted to do to the house so I looked into refinancing my mortgage. I got a lower interest rate and the reps made our interaction very easy for me. They gave me all the information that I needed.

We've been satisfied with the service that we've been getting from Mr. Cooper, and when we decided on refinancing our mortgage since we knew that the interest rates would be going up and we wanted a cash-out interest rate, we did it with them. Their mortgage people were excellent and their timing was perfect. The whole process was lengthy but they were able to guide us through it and it was very well detailed. They were well-versed in their job and we had no problems communicating with them.

Updated on 11/13/2018: I am currently a completely dissatisfied Mr. Cooper company for slightly over a year. They have messed up paying my taxes now for the 4th quarter in a row as well as my property insurance. I am trying to find another mortgage company but with the interest rates going up, it will cost me too much to leave them.

At first, my experience with Mr. Cooper was fine. Then our account was switched to an individual who could neither write nor speak English, lost multiple documents, chastised me for not following nonexistent directions, and told our title company they needed unnecessary documentation that delayed my close and cost me a considerable amount of money. After we closed, I was told that my mortgage would not be sold by Mr. Cooper. Three weeks later, I received a letter telling me my mortgage had been sold. I strongly recommend prospective customers shop elsewhere.

I had a mortgage with Mr. Cooper, so I thought it best to stay with them for my new house. The process for asking for data was horrific. We sent materials in multiple times and were asked for nonsense documentation at the last minute. They did not read our statements properly and almost held up the closing for $325 on charge cards, which had already been paid down months earlier! They were very good at complimenting themselves.

From the start, everyone was efficient, clear and prompt. The re-fi went quickly and smoothly and according to all that was stated. We are happy to have this done and with a stable company with a good reputation. Thank you, Mr. Cooper!

I had a mortgage with Mr. Cooper for a long time, and I still have a mortgage with them. I got several houses back in 2000 and around 2004, 2002. So I had high interest rates and I needed to refinance and lower those so I could pay the other mortgages off and get lower interest rates. I was looking at refinancing with another company but I was getting a runaround. I have paid off one loan that I have with Mr. Cooper and their rep said he could do the refinance for me with no money down and they would just put everything back into the loan.

We had a good time with the lady that we worked with at Mr. Cooper and she was very helpful in solving our issues. Some things about the application process were a little confusing to us but they put it in better terms for us to understand. They came down to our level of not having the knowledge and they were able to explain it better that way. I enjoyed that out of them. They gave us more input than what we thought we were doing then, they suggested that we do something else that would make us better. We were able to have a lower rate since refinancing our loan and people should give Mr.Cooper a try.

We've been with Mr. Cooper for 12 years and we decided to refinance our mortgage with them. Chris was our rep and he was great and very responsive. He emailed and he almost always answered his phone. He explained everything very well and the online tracker was helpful, too. The only thing was the mortgage was not updated in my husband's credit. There was a three months lag time. That was frustrating, and it took us five months to refinance because of that lag time. It didn't make too much sense to me why I had to wait when they are my mortgage company. Still by working with Mr. Cooper, I was able to get a lower rate and pay off my husband's student loan and our credit card debt. I was also able to get another loan.

Mr. Cooper took over Nationstar and so far, my experience with them has been great. I received a call from one of their customer service people and told me about what refinancing my mortgage would do for me, how it would help me in the long run. I decided to refinance with Mr. Cooper because of my past experience with them. Everything has been good and is going good. Their reps were great. They were personable, very approachable. When you have a problem, they really try to help. Everything was timely too.

We were looking for an in-house refinance and it was convenient for us to come out with the company that we were already with. Then Mr. Cooper bought our previous mortgage company and they had all our stuff so it was convenient. Those guys were outstanding. They gave us all the information we needed. Rodney worked with us and he did really good. However, I was disappointed with the storm. I thought Mr. Cooper would help us out a little bit more, but it wasn’t a lot of help. But for the most part, everything else has been really good - with the refinance and how they worked with us.

Mr. Cooper is servicing our previous loan then I refinanced since we needed to do some repairs on the house. The customer service and guidance were good. It was smooth during the refinance and the interest went down. I'm just wondering if they are still gonna offer like the one that we had on the previous one, where we had a policy through TotalProtect that was billed through the mortgage payment.

When I wanted to save money, I shopped around with a few others and Mr. Cooper was able to offer pretty much the same or better than was available. Also, I liked the convenience of being with the same servicing since I haven’t ran to any issues with their online. They were always easy to work with, very friendly and professional. Everything went smooth and it was everything I needed.

Refinancing our old mortgage with Mr. Cooper was done in a timely fashion. We had a good relationship with their mortgage professionals. They checked out everything and they explained everything to us. We wanted our insurance in cash and with our market and they explained how we could do that. They also lowered our interest rate. Working with Mr. Cooper could save money on our mortgage. We are satisfied with them.

I was in the process of refinancing (wrong service offered to me.) The loan was frozen with the try-out amount and I was unable to pay it online (I tried numerous times & have screenshots to prove it). Due to this fact my loan got ‘behind’ when I’ve paid it on time diligently for 10 years prior. I was assessed late fees, reported to credit companies, my credit score dropped AND I was assessed an inspection fee, apparently for them checking if the property was vacant without my knowledge or consent.

I wanted to shorten the term and lower my mortgage payments. I did it with the one I was with, City Mortgage, and Mr. Cooper bought our loan out from them. Some of my interactions with Mr. Cooper reps were good and some were bad. The supervisor was okay. When I was able to talk to them, I could get somewhere, and I knew what was being said and what was to be expected. But that one young lady, the processor that called all the time, I don’t think she knew where she was going. Because at the end, she said, “Well, we’re glad to be processing your loan. We’ll just go ahead and get it served.” I said, “Ma’am, we’ve done the closing. What are you talking about processing the loan and getting it started?” And she said, “Oh, yeah, that’s right.” She was a whole lot lost.

I had a variable rate mortgage and was paying my mortgage. The next thing I knew, the rate was getting higher. Then I got a call from Justin and he and I had a chat, and we went ahead and refinanced. The refinancing process took about a month. I got a lower interest rate and solid fewer years to pay it off. I got to cash out and paid my credit card debt down to zero.

I had Nationstar and when Mr. Cooper bought them out, I refinanced with them. I had to refinance it out of my ex-husband’s and my name and just put it in mine. I started out with an excellent lady and she was very caring and understanding. She explained things extremely well and made it very pleasant. However, the next one I dealt with made it ugly. She continued to ask for things from day to day but she did not explain things very well. She did not accept my answers very well either. At one point, they forced me to refinance as an investment property because I travel with my job so I work remotely. But, they did not believe me when I told them that I was living in my house because I only had power, water and my mortgage to show that it was in my name and I live there.

I had Nationstar then it switched to Mr. Cooper. They had sent me an email saying that they were having a rate special. Since they already had my mortgage, I refinanced with them. Everything went really good, smooth and timely. I was impressed with how quick everything was. I thought it’d take longer. I got right back with them and they got right back with me on everything. The guidance that I received from them all went very well and my payment’s gonna be lower now.

We were transferring funds with the goal of saving money and with Mr. Cooper, the process would go quicker and smoother on our existing mortgage. Things went well with the gentleman that we worked with. He did a nice job, kept me informed and did what he needed to do. They gave me options and matching with the other mortgage lender was offering, and kept redoing and making sure that I was gonna get the best package deal that they could offer. The lady that helped out was sometimes a little bit slow in returning emails. There were some issues with the assessment of the home and getting it from the other mortgage company I'd been and it seemed like she was dragging her feet in there. But in the end, I got a better rate on my mortgage.

I wanna get rid of some small bills and just have one bill so I looked into refinancing my old mortgage. The reps at Mr. Cooper were great and did everything responsibly. They knew what they were doing and did what they could. Mr. Cooper was very helpful and saved us from bills.

I've had trouble paying my bill on my laptop since my prior mortgage company transferred my loan to Mr. Cooper in 2017. Their website does not recognize my user name or password. I am annoyed that every time I've spoken to a Mr. Cooper they say "I promise to resolve your problem and call you back". Never once out of the four times did I receive a call back from a Mr. Cooper. I have always had a pleasant over the phone Mr. Cooper customer service experience up until today. Fast forward to today, I spoke with Shaun in Escalation who talked over me, sounded annoyed that he even had to do his job and treated me like I was an idiot who could not go through the motions of trying to reset my password. By the way Shaun was not able to solve my log in issue either.

Thank you for your assistance in completing my Home Mortgage. Duke **, Loan Closing Coordinator, and Kevin **, my mortgage professional! These guys made the process, understandable, smooth and easy. Thank you, Mr Cooper! you have a great team!!!

We dealt with Mr. Cooper for our mortgage but we reached out to another place and it just seemed to take too long. I didn’t know at that time that we would be able to do the same thing through Mr. Cooper but we tried and they were able to help us. They did a great thing. We got kids in college and we were able to consolidate things. Initially, the refinancing was to reduce the mortgage payment, but then when we found out that there were other things that we could take care of besides that and put it under one roof for a short period of time then we said we would do that too.

We've been in this house for quite some time, and we've been paying and paying but we weren't getting anywhere. Then we realized that refinancing would kill a lot of the interests and then we'd get a lower payment. I called a lot of people and I ended up talking to an elderly gentleman from Mr. Cooper. He really understood where I was coming from and he broke it down to me. He talked me through it and made me realize that I couldn’t lose any way we look at it. I'm using my wife's credit rating, which was just as good as mine, and it made it a lot easier for us to go and do it. Dealing with the gentleman and the young lady that took over the process after him went well. And then we the appraisal people came in and gave us a good appraisal for the house. It was well taken care of. We kept it up for a little $18,000-house.

The reps of Mr. Cooper were wonderful. The application process took about 20 minutes. When I asked a question, they worked with me and explained everything very well. They were real nice and they helped make my mortgage payment go down, and I had extra money.

I recently did a refinance with Mr. Cooper and throughout the process I was assisted wonderfully by Gabby ** and Cindy **. They were excellent throughout the entire process. They kept me updated on any missing documents and would always reach out to ensure that the right steps were being taken to get things done in a timely manner. I’ve had many mortgages in the past, but I’ve never had any service that compares to those provided by Gabby and Cindy. Because of Gabby and Cindy, there’s no doubt that Mr. Cooper will be handling all of our mortgage matters in the future. They were simply the best, better than all of the rest I’ve ever dealt with. I thank them dearly for making the process such a wonderful experience.

My overall process went fairly smooth, but during my initial call the representative seemed to profile of NOT show much interest until she looked at my credit report. If I did not have the convenience of my previous mortgage with Mr. Cooper I would not have business with this company.

It was really amazing how easy Dwayne ** and Valarie ** made this whole process. They guided me step by step and seem like they held my hand until the end. Both of them are true professionals, thank you so much for all your help. I would definitely recommend them to anybody I know.

We were initially gonna go local to refinance our mortgage but we ended up doing it with Mr. Cooper because of the ease of doing the whole thing online. Working with their mortgage reps was good. They made the process really simple and easy. We then were able to lower the interest rate. Everything was going really well until we experienced a withdrawal from them from our old loan mortgage which has been closed out. Mr. Cooper said they'd be sending us checks for those withdrawals but we haven’t found a deposit coming from them so far. This issue needs to be cleared up because our first payment for the refinancing here is due in October. If they double dip, we're really gonna be in a bind.

Mr. Cooper had my mortgage and adjusted my payment. It would have been a fixed mortgage. The application process was a little difficult, but we handled it. Their rep helped me real good. They were excellent and very professional. I wish they would have gotten my monthly payment lowered, but it's still alright. I can manage it and I still have money left over.

The representative was courteous and thorough and informative. Our experience we this group was very rewarding and professional. We have never had this type of involvement where the representative continually updated you on what was going on and answered questions without hesitation.

Mr. Cooper is the same company as NationStar Mortgage. There were a lot of problems with NationStar's website for a long time. It showed late payments and other odd things. I called their service department, who told me not to mind the website, because it was all wrong and my payments were up to date. After the NationStar to Mr. Cooper transition, something happened and I got late fees. I couldn't access the website or get anyone on the phone promptly, after my due date and payment amount changes, my automatic payments from my bank were off, and I got more late fees. I called. They were supposed to remove the fees, but every time I log into the new website I still see fees. New ones now I think.

Mr. Cooper had called me a while back about a refinance but the refinance didn’t go through. I had my sister get our house and she led it to go into foreclosure. They sold the house, but they hadn’t cleared off my account yet. And then a couple months later, someone else from Mr. Cooper called me and they refinanced. However, I was uncomfortable with the application process because they told me it would be one price, but it was another price. And then, I sent all the paperwork and they kept on sending this and that. Then they said I didn’t have to send in one thing, and then come to find out, I had to send that one thing in, and it was irritating.

They did not bother to request for payment. I hope someone sues Mr. Cooper loss department.

Im really happy doing business with them. The service is fast, no problems at all and they’re always on top of every detail. I really recommend, this is my second time doing services. I try some banks they are really confusing and a lot of but’s.

Mr. Cooper held my mortgage so was going to refinance with them. They wanted $16,000 in closing costs and wanted me to bring $1800 to the closing. I got a much better deal with another company. As soon as I told them the deal is off, they reported to all credit bureaus that my loan with them was closed. This was before I even closed with the new mortgage company. When I filed a dispute with them, they keep prolonging the time they need to research the issue.

They had taken over our home loan a couple of years ago, and then we decided to do some remodel work on our house and inquired about refinancing. We haven’t had any bad experiences with Mr. Cooper and I thought it would be easier to stay with them than try to move to another company. The process went really easy and I hardly had to do anything. They pretty much took care of everything. I just had to find a few documents to send to them.

We were under Nationstar and Mr. Cooper bought them out. Mr. Cooper called us one day and asked us if we wanted to lower our monthly mortgage payments. I told the guy yes because our interest rate was at 8.5, which was really high that we had to do without buying groceries and medications. The guy told us that he could bring it down to a 3.5 and he could lower our mortgage payment. So we went ahead and did it. The reps we worked with were really friendly and knew what they were doing. They went step-by-step. However, when you call them, they only call you back three days later to ask you what you want. But Mr. Cooper has been really good to us so far. Right now, we can afford our mortgage payment. I still got a big bill and now it’s a lot easier to pay than it was before.

Refinancing with Mr. Cooper was very easy and super fast. Everything was laid out step-by-step so I didn't have to worry about anything and they addressed my concerns right away if I had any. Everything was great and I’m very satisfied. I got lower rates, I'm very happy with the service and we would recommend them.

We were with Nationstar for a long time and then it turned into Mr. Cooper. They kept sending these notices saying that we would qualify and it could save us money. We thought about it and then decided to talk to a representative to find out if that would work well for us. The reps were very helpful, considerate and on time and I received excellent guidance from them. Refinancing with Mr. Cooper has enabled us to have some money in the bank now, and that helps because we had to get some loans paid off.

I’ve been trying to have our issue resolved for a few months now. We did a modification and completed everything. Our loan in their system is still not updated with the new loan. We’ve been paying every month! Not one missed payment. Every time I called I was told it will be handled and not to worry. I then received a letter saying default! I really need someone to update the system so it shows we are in good standing and not behind. As I mentioned we are making our payment every month.

I have a mortgage with Mr. Cooper and because my interest rate is too high, I thought of refinancing. When the company was Nationstar before, they didn’t know what they were doing. But now that it's Mr. Cooper, these people know what they are doing. They explained very well and the guidance was wonderful. Those guys that supported me did very well. I would recommend Mr. Cooper. I got a lower amount I pay every month and a lower interest rate.

My loan was transferred to Mr. Cooper without me knowing. They were the existing mortgage company at the time and I inquired about refinancing. I had very good interactions with their reps and I worked with Adam and Angela. The guidance that I received when discussing my options was excellent. Adam was very persistent in helping me to get the refinance because we started last year and the appraisal didn’t come in where we wanted. He told me to wait until a certain time and he called me when the time came. Then we started again and everything was smooth from there. I got a lower interest rate that I needed and now I have lower monthly payments.

Due to a major emergency expense, I had to refinance my loan to have enough cash to avoid a long payoff of my credit card. Mr Cooper and staff were incredible, efficient, communicative, and helpful. The process was quick and efficient, faster than I had hoped. And, of course, an interest rate far lower than my credit card. I could not be happier with Mr Cooper and will recommend to all.

Our Chase automatic online payment for June/18 didn't go through, and we were fined $30. That would have been okay. After all it wasn't paid. Except when our automatic online payment actually paid as scheduled for the following month of July/18, Mr. Cooper moved that on-time payment in July to the missed June payment. Then they charged us a 30 dollar late fee for that July payment and reported us to the credit bureaus as late for both months. Then to find out we owed another $30 late payment for August/18 because they moved that on-time payment to June. We were not notified of this happening until August 29th, when Mr. Cooper sent us all the late info.

This company is unbelievable. Often times I get a Cooper that is very nice but they tell me they're going to do something, like pay my real estate taxes, by the end of the week only to find out that two weeks later, they're still not paid. So, truthful...not. Then they finally do pay my real estate tax...$6.03. What the what! Common sense would tell anyone looking at that that it's incorrect. But no, a new Cooper, I want to name her but I'm not a mean person, told me that was correct and would not transfer me to the tax department but just kept telling me that it was correct. Helpful...not. Even a 1st grader would know that taxes would be more than $6.03 but I was wrong and she was right.

Trying to finish my house that had wind damage in the zip code 27405 in NC and Mr. Cooper Loss Claim Department has held State Farm's proceeds for me to complete this house. This started 6/15/18. Their customer service tells you what they think you want to hear to get you off the phone. In all cases with my phone calls a different story every time. With every time I mean up to 15 to 20 calls. They would ask, "I have answered all of your questions" and, "Are you very satisfied with my help!" In my opinion! This seems a clear attempt to hold homeowner's money until they can’t finish, late on mortgage payments and foreclose keeping your insurance money and foreclosing. I have actually accused customer service personnel of this, they denied the allegations.

After 17 years my homeowner's insurance policy got canceled! After being transferred their response was, "Guess we dropped the ball!" My insurance company informs me it has been canceled! They tell me to call insurance company and have them send new bill. THEN CALL MR COOPER BACK!!! WHAT? EXCUSE ME. They caused a problem that nobody at State Farm has ever heard of and now I AM PAYING THEM AND I HAVE TO FIX THIS. I own multiple homes and NEVER had ESCROW FUNDS NOT DISPERSED. Buyer beware. I had no choice. They took over mortgage.

We just recently refinanced our home through Mr. Cooper who assisted us in a professional manner and made it fairly easy with all the details. They called to make sure we understood and felt comfortable with everything that was required of us. One of the easiest financial transactions we had with our home.

I am currently with Mr. Cooper but am refinancing with another company. When I got the payoff they charged me $1380.00 in lender paid fees. When I questioned them about it they said $330 was inspection fee and $1050 was property preservation. Full disclosure I was late for a payment in the past. They told me these fees were where I was late they sent someone out to my property to make sure it was lived in and winterized the property. I just want to say we have never not lived in this property and no-one ever came and did any work on our property much lees $1050 worth. If you are thinking about using this company... DON'T! And if you are currently with this company RUN!

he right there for me. I will not deal with anybody but him.

I have processed over 300 Short Sales in the last 10 years. I have a file with Mr. Cooper were the payoff is only $13,000 short. Mr. Cooper is requiring the borrower to pay $62,000 in a promissory note over 5 years. How can a bank require an additional $49,000 from a borrower? I think the negotiator assigned to the file is inexperienced. When I questioned him he said there was no mistake on his part...

My mother passed away 10/4/2017 and I have now inherited her house along with her mortgage payment. In July of this year I contacted Mr. Cooper to hopefully work out a loan modification on the property to make the mortgage cheaper. I still have my main residence that we live in and pay a mortgage for. My husband recently was laid off which is why I have not been able to pay the mortgage since July. Obviously the mortgage on our residence where we live with our 3 children is more important to pay. I plan to sell my mother’s property which I will be hoping to start soon. Due to legal issues, I was not able to proceed with anything (such as clearing out the belongings in the house) on the property until recently. I paid every month’s payment from Oct. 2017 until I could no longer pay starting July 2018.

My loan servicer has been transferred to "Mr. Cooper". I called to enquire if I should let the old servicer take my auto payment and forward it to "Mr. Cooper", or if I should send a check now to Mr. Cooper. The agent said I had the choice. I argued that sending a check now would mean that I paid twice, and that it was misleading to give the option to customers of paying twice. To make a long story short, I asked to speak to a supervisor and was disconnected. Bad start! I finally managed to speak to two helpful agents. By the way, the second agent told me that "Mr. Cooper" did not really exist, this is a fake name to make the company look friendly.

Terrible experience with their insurance check disbursement process after severe hurricane damage. I followed all their requirements but it was one thing after another trying to get funds for repairs. I understand the need for them to monitor the process, but when you provide all the documentation they ask for and follow all the guidelines they have in place and they still delay releasing funds, it is a problem. Every time something went wrong I was told the last person that I spoke to gave me wrong info or did something wrong. I have it all documented. For each of the 4 disbursements there was some sort of incompetence on the part of Mr. Cooper that delayed the funds getting to me by weeks. I had to go to a supervisor in each case. To give Mr. Cooper credit, they did have a nice forbearance program and were helpful in that aspect, but unfortunately the experience with their insurance claims department was so horrendous it overshadowed the good.

This company is the absolute worst mortgage company I have ever had to deal with. When I go to make my payment through the phone, the call is routed to the Philippines! Outsourcing at its finest! I can't even understand the people and I pay for this service?!?! I wish I could get away from this company. My loan was sold to this company. Awful, nosy, pushy in their business practices!

Your representative was very nice and helpful in setting up my online account to pay my monthly house payment. Even though it was a busy Monday, she stayed with me until everything was correct and complete.

Mr. Cooper had my mortgage. I took some cash out of the mortgage and they made that easy. Since they already held my mortgage, I didn't have to go through a lot of stuff and it happened within a month. The reps were very good and professional too. However, I was hoping to get a better interest rate than I did, but since I had three credit reports there, they took it from the lowest one. I got what I got but if I had gone somewhere else and put in the time, I would have had a better rate. Nevertheless, I've gotten a lower monthly fee because of Mr. Cooper. I am satisfied with them.

I needed some money to pay off debts. I inquired with Mr. Cooper about refinancing and they got back to me right away. We did the application and they kept in touch with me regarding any paperwork or changes. Everything was smooth and Mr. Cooper was great.

I had two previous mortgages and the secondary one had a balloon at the end that I wasn’t aware of. It was from shady mortgage dealings back in the early or mid-2000s and as I was watching that not decrease any, I asked about it and that’s when I found out about it. So, I wanted to refi the primary and the secondary into a single primary. I sold my last mortgage to Mr. Cooper some time ago, so they were who I went to first for my refi. I was hoping that they would have most of what I needed, too. Mr. Cooper's reps were all very friendly and they returned calls. We had communication back and forth and they were very quick and very knowledgeable. So far, I like the knowledge that both of my previous mortgages are now rolled up into one and overall, my experience with Mr. Cooper was very good. I’d send my friends their way.

My experiences with the reps are very helpful and I appreciate all they do. My dissatisfaction comes from the mortgage company itself. They seem to have insane amounts of hidden fee that add up to thousands of dollars. I've made payments and called to confirm they received them when I'm informed about administration fees, late fees because the payments haven't processed for weeks and so on. And none of these fees are shown on the bill which I get 2 weeks before payments are due. If you don't call you'll never know about them until you try to pay off loan. I'd personally like a breakdown on these fees. This is one of the worse companies I've ever worked with. I would never do it again.

When I tried to refinance my house back when the market crashed, Mr. Cooper was the only one willing to help me use the HARP and refinance my house. All of the reps were great. They were all very customer service-oriented, and I don't run into many people like that anymore. There wasn't a lot of waiting time and I was impressed with how quickly they got things done. I dealt with so many people which was confusing for me, but their guidance was spot on. I got a little bit of extra money because I was able to pay off some credit cards, and it made meeting my bills day-to-day or month-to-month a little easier. I’ve always recommended them.

Mr. Cooper is a very good company to go with. They have been my home loan provider for the past two years and the representatives have been very professional 90% of the time. There’s always that small percentage who sometimes don’t have the information that I need or are not prepared for my questions or for the business that I need to conduct. But for the most part, they’ve been prepared and overall, it has been a very good experience.

Mr. Cooper was my mortgage company beforehand, and I was getting letters in the mail saying that I was eligible to refinance. I decided to go ahead with it because I wanted to do some work on the house, so I wanted to refinance to get some extra pocket money to do the work. I went with them because they were familiar and the people that I spoke with, before actually going with the refinance, made me feel comfortable about what we were talking about. There was one guy named George and he was my initial contact. He was really good. Then, Nancy took over after my initial application with George, and she was excellent as well. Every time I called, they would say, “This call is being recorded,” they would answer all my questions, and if I had any follow-up questions, as soon as I contact her and left a voicemail, I would be contacted either by email or contacted right back via from the telephone.

I was with Greenlight, and then they converted into Mr. Cooper. I did a refinance from an existing loan to a new one in order to consolidate. The representatives were very professional and they answered my questions quickly. I had no issues at all with them and I'm very happy. Everybody gave me great advice and turned out to be a great process. I had the ease of making just one payment. It has been a great experience. Give them a try.

Try Mr. Cooper. I was with the company all the while since it was Nationstar and then I refinanced with Mr. Cooper. Everything was smooth-sailing. They are very informative. The rep was very cooperative, pleasant, and mannerable. He answered my questions in a timely manner and got back with me through email or texting. It hasn't been quite a month yet, but I'm quite sure I'm heading in the right direction.

Mr. ** and his team are horrible to work with. They never respond on time and messed my loan and had me run pillar to post. They try to upsell the rates and adopt very deceptive rate and techniques. I would recommend to stay away from him and his team of scumbags.

Bank of America sent me to Mr. Cooper to get a loan for a house that I bought. This is the first time I ever dealt with Mr. Cooper and they’re a great company. They gave me a list of exactly what I needed to do and explained everything to make my life a little easier. They help you step by step through any financial needs with the mortgage. The process was smooth and I hardly had any questions from the way their rep guided me.

I used to be with Citimortgage and my account was transferred to Nationstar which now does business as Mr. Cooper. I was assured that nothing regarding my mortgage would change. BUT Mr. Cooper would not split my monthly payment to two payments per month and have it automatically withdrawn from my account like Citimortgage did. It worked better for me because of my paydays. They besiege me with weekly advertising. It is very difficult to talk to an intelligent, intelligible representative at Mr. Cooper. For some reason it is very difficult or impossible to fax the statement to the title company. Nor have they been able to attach the file to an email message. U.S. Postal Service would have been great too.

I ran into some issues refinancing with Chase, so I reached out to Mr. Cooper and started the process with them. They were currently servicing my loan when I decided to refinance. All the people I dealt with at Mr. Cooper were great, but we had some major issues with my refinancing and I'm not very happy at all. I had applied for a jumbo loan and, for whatever reason, I was suddenly declined and was immediately offered a different product at a higher interest rate with additional fees. I felt there was a bait-and-switch aspect to the deal and they claimed it was because they work with a third-party for jumbo loans and have no control over it. That's what I heard over and over again, which was incredibly frustrating.

We were looking into consolidating our debt and decided to go with Mr. Cooper. They were already our mortgage company and everything with them was awesome. All the people for the refinance did a good job. They were quick with everything and the experience was all smooth. If they needed anything, they let us know. We gave the things we needed to give to them and they took care of it. The rep went over everything and he was thorough. This company has worked well for me and we have paid off the majority of our debt.

After receiving several letters from Mr. Cooper stating that I should consider refinancing, I started the process. The first time I was asked for all types of documents and to justify wanting a cash out. After explaining in detail that it was to consolidate other bills, I was told I needed to reapply later due to excessive other bills. Clearly I didn't learn from that and tried again. My mortgage has always been in good standing and I had over $60,000 in equity on my home. In a roundabout way, I was told that my refinance would be switched from one process to another.

Mr. Cooper called me and offered the option to refinance. They were already my servicer, so I went with them. It was fast, courteous and to the point. They did great and anyone looking into refinancing should try them out.

We had our first loan through Household Finance and they sold it to Mr. Cooper. We were paying on that then when my husband passed away, I refinanced through Mr. Cooper. I couldn't afford the first loan payment, so when I told them what was the situation and how much money I would be getting, they refinanced my house and paid off what bills I needed. I had a great experience with them. We interacted mostly over the e-mail and they were very good. I talked to Rose Ann and another guy and they helped me through most of the process. They really professionally helped me through doing it online and when they sent the notary to do the financing papers. The guidance they gave me was also discussed really down so I could understand it. Sometimes I needed more information than they would give me or sometimes I didn't do the question right and they tried to answer as much as they possibly could. I would recommend them.

I was a Nationstar customer. Was refi-ing elsewhere which was taking forever. Mike ** called me and we got started. Efficient, courteous, professional, responsive. Underwriters knowledgeable. Refreshing. Tammy ** was my processor; prompt, on it, awesome to work with. Very pleased.

My last mortgage was through Mr. Cooper and when I needed the excess money and decided to refinance, I did it with them because it would be quicker. The reps I worked with were very good. They were very communicative, very open, and answered all my questions. The lending process took two weeks to complete and with the money I received, I paid down some credit cards. All in all, it was a very good and exceptional experience.

Mr. Cooper bought my mortgage from CitiMortgage. We refinanced about four months ago and everybody at Mr. Cooper involved with it was totally 110% professional, honest, quick, and responsive. The website is perfect as well. However, the thing that I don’t like is them sending me stuff in the email and snail mail and calls constantly to buy other products that I don’t want. While I would tell others to contact Mr. Cooper about the constant marketing, I would still recommend people to Mr. Cooper.

My loan was sold to Mr. Cooper by Bank of America seven to eight years ago back when they were Nationstar and I refinanced my old mortgage with them. I had two separate loans and I was waiting to put them together. So far, I was very happy with Zack, my loan officer. I did two with him and he did a great job. He literally laid out what I could do and what would work at the time and was very transparent. But the first processor I worked with wasn't great. The second one was really good, though. She had most of my documentation because it happened a month later and she was better than the first guy.

If you’re trying to buy or refinance a home, then Mr. Cooper could be very helpful for you. I noticed a nice, significant drop in my interest rate when I refinanced. I also had constant communication with the lady who set everything up. It was a good friendly conversation too overall, not just about refinancing.

Several years ago, I was shopping for mortgages and I had a mortgage with Mr. Cooper. Then, I did some major remodeling in this house and I thought of pulling a little money and doing it again. I checked the rates of other companies but it was a no-brainer. So, I went ahead and pulled the trigger with Mr. Cooper. The process was all done in two weeks. I worked with two mortgage professionals and they were Johnny-on-the-spot. They answered any questions I had and kept in touch with me throughout the process. I’ve been in the finance world myself for 50 years and it is nothing new for me. My experience with Mr. Cooper was nothing but positive.

Several years ago my wife and myself refinanced our home through Nationstar (Mr. Cooper). Nationstar had put the loan as a balloon payment. The balloon payment due this July was $48,000. After trying to work with Nationstar to refinance the balance they said there was nothing they could do. They are going to take the house. I am going to be 70 in a few months and my wife is 69 this month. My wife and myself do not remember them telling us there was a balloon payment due after several years, which I understand is my fault for not reading the fine print. My complaint against them though is when they wrote the loan knowing my wife and myself were both on disability, had no savings in the bank, no other assets, we lived from month to month.

Mr. Cooper bought CitiMortgage and they were calling on a weekly basis. The underwriters that I dealt with would generally give me a, "Hey, here's what I need from you" kind of thing, and they were mostly unresponsive. I did the majority of things 'cause my loan was pretty simple. But since refinancing, I was able to free up some other personal funds and consolidate debt.

We had a previous loan with Mr. Cooper and we were looking to have some extra cash. The refinance process went very smoothly, the initial part of which was via phone. Everything was handled electronically except during the wrap up when we met the reps face to face. They were very good and helpful. Everything went as they said it would and they worked side by side with us through the whole process. I’d recommend Mr. Cooper.