Mr. Cooper Reviews

I had a wonderful experience with my agent Mr. **, he was as professional as can be. He made it so easy for me and my wife to understand the whole process of getting these loans. I like to say think you and Mr. Cooper for your assistance. Me.

This was our second experience doing a refinance with Mr Cooper. Probably wouldn’t have considered doing it again except our first experience went so smoothly that I figured I had nothing to lose by giving the Streamline Refi consideration. A great experience right down to the hassle free signing at our own home! Thank you so much.

Went extremely well. Had to sign a few papers, discuss briefly what things meant and the refi was completed. More than happy, at a reasonable cost (less than $2,000 [added to mortgage])and with new interest rate saving over $200 per month.

We are so happy we reached out to Mr Cooper to do a Refi and consolidate some high interests debt into a low rate Refi. Every person we dealt with was professional and very knowledgeable in their areas of expertise!!!! I would absolutely recommend Mr Cooper for any of their Mortgage loans!!! Super great group!!

Mr. Cooper bought my old mortgage and they contacted me about refinancing it. They were good with discussing my options, and they were right on the money. The application process was easy too. Although it wasn't quick and there was a lot of paperwork to do, we got to it, and it wasn't all that bad. They did everything they said they would do, and there wasn't too much of a heartache. The best part is when they came to close, they came to me and we closed right at my house. It was great.

I have recently re-financed as an existing mortgage holder and the experience was easy. I was guided through the uncomplicated process and kept informed of updates or informational documents which led to receiving a very low interest rate and eliminated the PMI of my original loan.

From the first phone to see if my monthly payment had been received... I was greeted by your associate Scott that was very professional, friendly and ready to help with all of my questions. From that phone call and many weeks later we refinanced and we were very pleased to do busy with Mr Cooper.

All of the associates that I have dealt with at Mr. Cooper are always professional, knowledgeable, expedient, and thorough in guiding you through the mortgage lending process. They provide top-notch service. I could not ask for a better mortgage lender!

My experience was extremely positive because of Shelly ** and Lisa **. These two employees of Mr. Cooper couldn’t have been more helpful, informative and kind. I am very pleased to have Mr. Cooper as my lender. I would recommend your company to friends and family.

It was a fast and smooth transaction. I never got the runaround. It was quick and easy to access the loan processor and underwriter. They would respond immediately. The service definitely exceeded my expectations! Thank you. My family and I were blessed with being able to refinance our home without the stress.

Refinancing with Mr. Cooper was simply and reassuring the entire way through. I highly recommend this lender. We have been very pleased to hold our mortgage prior to refinancing. Never coming across any issues. Very satisfied as of now. Also their Mr. Cooper app is great.

Mr. Cooper was suggested to us by our lender when we were buying our house. Now having done a refinance with them, I couldn’t have asked for a better experience. They were very informative and they answered all the questions that we had. They were available if we had to call them and ask further questions. The interaction we had was very professional, concise and fast. I was very pleased. Then on top of getting our payments lower going forward, they were able to help us out by letting us forgo payments for two months. That's huge right now, because where we are financially with the kids over the summer, we’re able to do things with the family. It was great.

This is a seamless and stress-free process for me. I was able to do everything online and they sent a notary to my house for the final "wet" signings. The people I dealt with during the application, underwriting and closing segments were professional and very nice.

Everyone at Mr. Cooper was very knowledgeable and kept me informed every step of the way. Every question was answered in a timely manner. They made me feel like I was the "only" customer they had and while being professional, they still treated me on a personal level. Thanks to everyone there, this was an easy process. I sincerely thank you.

After owning our home for only 2 years, I received a call from Brad at Mr. Cooper letting me know that we could refinance our home and significantly reduce our interest rate. We did it! Seamless communication from the team and it cost us nothing out of pocket!!!

Forbearance program affects credit negatively. I was recently laid off and I called Mr. Cooper to start a forbearance on my loan. My first call was very frustrating, they told me I was current on my payments and they could not offer me any help. All their assistance programs do not start until you miss a payment. I asked to speak to a manager and finally was informed that they have a forbearance option. The drawback here is that the forbearance plan just keeps you from going into foreclosure. Mr. Cooper still reports your missed payments to credit agencies and at the end of the forbearance period, you owe every missed payment in one lump sum. They will entertain a repayment plan on the lump sum of missed payments but it has to be approved by your actual lender as Mr. Cooper just services the loan.

When I purchased my home, I had a different mortgage company, and then the loan got transferred to Mr. Cooper five months later. I had it refinanced to get a lower rate. The guidance I received from them was clear and self-explanatory, and there was a guarantee to put me in the best situation.

I recently refinanced my loan that I had with Mr. Cooper once I closed with Rocket Mort. I got a refund check of only 467.00 with only 212.00 coming from escrow overage. Mind you this is august taxes and insurance due in February so how was I suppose to pay my taxes and insurance in February at a 172.00 a month coming out of my house payment which I had 6 mos. to save and put in escrow. 6 xs 172.00 is 1032.00 plus 212.00 is 1244.00 taxes and in due are over 1700.00. Something not right. I just wonder how long they been stealing from me. Charles.

My refinance with Mr. Cooper went really well. I was very satisfied and happy with the experience. The people were amazing and very pleasant to deal with. I really liked both the people that I’ve talked to. They were excellent, very expedient and helpful. I did the refinance due to home improvements that I needed to make, and since refinancing my loan, I also get to do debt consolidation, where I could have my credit card bills paid off and get myself into a better financial situation.

Mr Cooper bought our mortgage after 3 other companies bought and sold it within an 18 month period. We were not happy about the constant changes -but Mr Cooper did not follow that pattern. Although our rate is low, they have held on and, what more, taken care of us. Their website is modern, ergonomical, user-friendly, and has a many features that our previous mortgage companies did not have. We especially love the pay-off early calculator.

Mr. Cooper was my original mortgage company and I’ve been with them for four years since I bought my house. Due to the guy who refiled it, the refinancing process was moderately difficult. He didn't return my calls and didn't tell me I didn't need to make a mortgage payment. He kept telling me he needed documents and then, when I would send them, he wouldn’t tell me he received them, or didn't tell me I needed something. I was so unhappy and so pissed off. When I called his boss, she asked him to call me back when it should’ve been her. This guy was unbelievable and I hated him. He made it a miserable experience.

I thought of getting my mortgage refinanced so I could do some house renovation. My loan went from CitiMortgage to Mr. Cooper a few years ago, and doing the refinance with Mr. Cooper went very well. The process was quick, which was done within two weeks, and their reps were good. With the refi, I am now able to do what I wanted to do to the house.

I told my friend that I was frustrated with a particular mortgage company. They wanted to take the rest of my equity for 3.5 refi, and then my friend said that Mr. Cooper is who I need. He has used them. I made the call and first got Julio. He's a fantastic person and fantastic to work with. Eventually I got to Jason who has got to be the go-to of all go-tos. He too is fantastic, and he's the kind of person you’d like to do business with. He is thorough, engaging and he expedites. When I ask for something, I need to check immediately because he’s probably ahead of me, most of the time. He says what he meant, and meant what he said. And everything he said was accurate to the letter. I tell my wife that this guy is my kind of people.

Every one of my loans is through Mr. Cooper. I had a great experience refinancing with them. I was doing it to do a cash-out refi to remodel one of my other properties and everybody was great. The person I worked with was great as well.

I have had my mortgage with Nationstar/Mr for 4 years. I have never dealt with a company that is so unprofessional. Went through a rough patch and with the help of my lawyer got everything back on track. Everytime I call with a question, either they can't answer, or I get several different answers. It is very disheartening that the company that holds my mortgage is not able to answer simple questions. I was told yesterday 8/31, that my mortgage is behind. How can I be behind when the next payment due is sept 1st? If I had the choice (mortgage was sold to them). I would never do business with Mr. Cooper.

Mr. Cooper bought out my original mortgage. I did a refinance with them and that went great. Dealing with their reps, everything was professional and courteous.

Mr. Cooper is my mortgage company. When I refinanced, the agent who did my initial paperwork and the closing agent were really good. Whenever I needed them or I needed to contact them, they were there and they answer all of my questions right away.

Beware - they do not share the homeowners' interest. I requested for loan modification after nearly 2 months. They denied the modification due to insufficient income/funds. Talk to their customer representative and realize they have reviewed the wrong income and calculated the wrong amount. I will now have to go through a foreclosure lawyer to make an appeal. After sending them numerous documents their quality review documents are poor and lack to identify the details of the document. Their underwriters have only one goal and that is not to help the home owner and force them to foreclosure. I will make my appeal and show the court how heartless and predatory they can be.

Everything went well in my experience with Mr. Cooper. I liked the timing and I wanted lower interest rates. The whole refinancing process wasn't long. It took me less than 2 weeks. There was communication back and forth and going through the paperwork. The representative was very helpful and knowledgeable. I definitely have lower monthly payments.

Mr. Cooper was recommended to me by a friend and it was one of the easiest and best experiences that I’ve had with a mortgage lender. They were expeditious. It didn’t take long at all. Whenever I had a question, they were always ready to answer that question and they always gave me the correct answer. The process went smoothly. Anything they needed, I was able to give it to them, and they were able to convey to me what they needed and why they needed it. Everything was professional. I got a good interest rate and I got some bills paid off.

Very bad customer service. I mailed them a big check to pay additional principal on my loan. They cashed the check, kept the huge money in their bank, then didn't lower my principal balance. I found it out through online status and called them to check. They told me that payoff amount has to be paid by cashier check, so they will return that money with their company check to me, it will be on mail. However, if they cannot accept the check, why did they cash it? Because in this case, they hold my money in their bank, earning interest on it, and also make more interest from me by denying to lower my loan principal - so they can make double interest on my money! I tried to resolve the issue, their customer service was very bad and rude!

I bought a house in 2018 and within a week of closing it was sold to Chase. This was normal and I expected it but what I did not expect was that about 3-4 months later Chase sold it to Mr. Cooper. My experience with them was about the same as any other time a loan I had was transferred. They sent me all the info in the mail and it was pretty straightforward, everything seemed normal.

We had a great experience with Mr. Cooper. We were with them before. We inquired about refinancing because they mentioned that we might be eligible for a lower rate, so we looked into it. Everything was really good and they were great. Our interest rate went down, so our payments went down. We've been very happy with them.

My mortgage was transferred to Mr. Copper- not a chose on my part. I received my tax bill and sent over to them to pay. 6 weeks later I am following up because my tax bill due date is coming up and they still haven’t paid my bill. I have never worked with such a company that would wait 'til the last minute to pay something and make it late for the customer. The taxes were due Sept 2, 2019 and they still haven’t even looked at it yet and it’s August 29th... Worst company ever!!!

An elderly friend used this company to refi her home. From the start there were calls from too many different people to keep track of, too many conflicting papers, too much lack of communication. She was A nervous wreck by the end of it. One person should be the contact. A list of what to expect in what order should be given at the beginning.

I was looking to possibly refinance and Ryan from Mr. Cooper called me. He was always very helpful and was there when I needed him. I know he had to restart things and I appreciate him working with me. Everything was very transparent and above board. Plus, there was plenty of communication. My refinance was handled very well and I'm very satisfied with the experience.

I requested all documents we gave in on our loss mitigation done with Nationstar in 2008. These documents support a loan pay off that was needed in order to receive approval for a modification with Nationstar. I received a runaround through Nationstar/Mr. Cooper using their research incoming email. I never received a confirmation email and had to call several times to find out that they did receive it and they have 30 days to respond. My inquiry is time sensitive as these documents for the loan pay off was never cleared up! My attorney filed subpoena to retrieve them for me only to be told they don't have them! I have been advised that they are to retain documents.

Originally, I was looking to refinance a rental property. But then, the mortgage broker I was working with got me in the streamline program with my current residence. Mr. Cooper had pretty much everything and it was really easy to stick with them. The numbers were fine too and the reps whom I worked with were very friendly. They were also very honest about the deal I was getting with them. Since refinancing with Mr. Cooper, I’m saving more money a month.

Mr. Cooper bought my loan and I chose to go with them for my refinance. Every time I had a problem, they were right there to help me fix it. And during the refinance, they were really nice. The only thing was it took them a day or two to return my phone calls, but they were probably busy. Usually though, I sat back and they did a lot of the work. Any questions I had, they answered them pretty quickly. I'm saving money every month with Mr. Cooper.

Mr. Cooper was the servicer on my previous mortgage on the house I sold, so I figured it would be easier to continue with them for my refinance. They’ve been the previous loan holder on my last two mortgages. They were very knowledgeable and helpful. It seemed like they were definitely on my side and wanted to help me out and lower the rate. I saw the rates and it already fell down. I wasn’t really happy with my initial rate but I was kind of in a rush to get the deal closed before we lost the deal on the other house, so we accepted. I thought the rate was a little bit high based on my credit score and everything that I had going on. But lo and behold, they lowered it.

When I had the house refinanced, the loan got sold to Mr. Cooper. So then, they called about streamline refinancing. The refinance was fine and I got a lower interest rate. They took care of it in a timely manner, too. There weren’t any issues with it. Their reps are very good. When I call, they answer the phone and they answer all my questions. So, it worked out really well.

Refinancing our mortgage with Mr. Cooper went awesome. Everything was very speedy, and the people that we dealt with were awesome. Mr. Cooper was our provider to begin with. And they sent us a little card about possibly refinancing, and that was how we ended up doing it. Our communication through the whole process was between email and phone. It was awesome.

My wife and I have been receiving endless refinance and new-mortgage solicitations ever since Mr. Cooper purchased our current mortgage from another institution. We wondered what Mr. Cooper would have to gain from all of the marketing expense to goad us into re-financing with them, since they already held our mortgage. I called their bluff on re-finance options and called them to take advantage of a "lower rate offer".

Mr. Cooper took over my home loan, they fail to make payment on homeowners insurance, so insurance company drops me, then Mr. Cooper fines me for not having insurance. Even though I've paid them 1500$ for my insurance.

Everything went well with Mr. Cooper. Since they were already our lender, using them made things simple and convenient. On top of that, they had the best rates, which helped. The reps were really professional, helpful and responsive.

The agents were very friendly and did their best to handle the loan. Was initially impressed but after the loan hit a snag, communications fell very short. Our credit report was showing something that was not accurate and getting over this hurdle was lengthy and painful. We would go long periods of time with no communication what so ever. But it was finally resolved. The real problem began when they told us we would have to pay off an auto loan for the process to continue. We did not have a problem with that. The confusion came when we got the payoff check and it was not for the loan they initially said.

I wanted to take the equity out of my loan so that I could do some work on my house and pay off bills. Mr. Cooper was already my mortgage provider before my refinance with them. Their customer service was helpful and friendly. With Mr. Cooper, I've been able to remodel a bathroom. I've also gotten some quotes on exterior painting and other home upgrades. I've been paying off a lot of my credit card debt too. Overall, it was a very good experience.

Great job of keeping in touch and staying on schedule. All promises made were kept, what else could you ask for? Rate, fees, payment all as predicted. Closing date occurred on time. Only complaint is the website was a little fickle on accepting documents.

The rate I received was good, and everything about the process was fast & easy. They kept me well informed of each step along the way. We will be looking for a retirement home in the future and I will definitely contact Mr. Cooper to meet my mortgage needs.

Years ago, my home loan was transferred to Nationstar, then eventually, it changed over to Mr. Cooper. I kept getting flyers from them about lowering rates so I inquired about refinancing my old mortgage. We got a lower rate, but it bothered me that they quoted me 4.1, but then I kept hearing rates of 3 something from Mr. Cooper and other lenders. At this point in time, there's nothing I can do about it. I can understand if the rate on the day that we put the loan in was 4.1 and they guarantee that I will have that rate. But I would think if the Federal Reserve drop a quarter-point and the rates are at 3.6, then it would seem advantageous to tell me they have an even better deal because the rates have dropped rather than keeping me at 4.1. Nevertheless, their reps were professional. They answered questions and gave me input on how long it would take.

Garrett ** was a great help and answered all my questions. He walked me thru the whole process and made me feel that he really cared! I would recommend Garret to any of my friends. He made the process very easy.

I already had a mortgage in place with Mr. Cooper, and they reached out to me about refinancing it. I had a VA loan. And so, there were some new plans out there. So, they had reached out to me about it. I like the ease of their app and they were really nice. And they gave me a good rate, so I couldn’t pass it up. The follow-up was great. They were very informative and took the time to make sure if I had any questions, they answered those. Everything was great. They did very good.

Everyone that I dealt with on my re-fi was very professional & helpful. Ariceli was knowledgeable & kept us on track! I appreciate the assistance I received on my VA re-fi. My monthly mortgage payments were lowered by several hundred dollars a month!

Amazing Customer Service. Extremely efficient system. Experienced and knowledgeable staff! Brent ** and Melinda ** made the process happen impeccably! I would and will highly recommend Mr. Cooper to my friends and family! Thank you for treating me like a real customer!

We love Mr. Cooper very much. Our home mortgage was transferred to them. I love their website and how easy Mr. Cooper is. Also, everyone’s always great at Mr. Cooper. I'll recommend it to all my friends.

While the refinance procedure was easy and quick. We did have some last minute issues with numbers and the ultimate saving wasn't as big as we originally thought. None the less saving dollars is saving. Post closing we have been requesting some additional paperwork stating the lien had been paid through the title company so we could obtain a home improvement loan. We have been working for weeks to obtain this and can't get anyone to provide the paperwork or even return our phone call.

We worked with Mr. Cooper before and they were so amazing. They were very quick, very understanding in our case and helped us so much. The reps were very professional, personal and dedicated in what they were doing. We did a VA loan and the process took two weeks. Everything was wonderful.

Good overall experience. Everyone I worked with was great especially Craig **. My one complaint would be you should offer your existing customers better refinance rates without making them jump through hoops of getting an alternate loan estimate before you offer competitive rates.

I want to advise anyone from doing business with this company. I had a mortgage with Citibank and Citibank was bought out by this company. I had auto pay with Citibank. Citibank sent me a letter that after the transition I needed to take no action as everything would remain the same. Fast forward months later. Out of the blue I got a letter from Mr. Cooper stating that I was over $2000 in arrears on my payments. I contacted Mr. Cooper and was advised my account had not been paid on for months. I did not know that my auto pay would not carry over after the transition. I WOULD LIKE TO SAY THAT I HAD NEVER BEEN BEHIND ON MY PAYMENTS SINCE I BOUGHT MY HOME WHEN I WAS WITH CITIBANK. The reps from this company say it is the customer’s responsibility to know about the auto pay set ups since this company will not call you if you are late on payments even if you are one month behind so you can correct the error.

I have never dealt with a company where every month I have to call because the payment made on my mortgage is applied incorrectly. Then it takes them weeks to figure it out. The customer service people are useless. They can't see checks written and have to find a supervisor, who is always in a meeting, to pull the copy of the check. Get your account straightened out is a nightmare with these people. Avoid them if you can!

Although we already have a mortgage with Nationstar, the process to acquire a 2nd (new home) was very disconnected and at times awkward. The hand-off between agents and the lack of clarity/transparency over requirements to close (also underwriting) was rough. Some sort of timelines/flowchart on steps and who's the "lead" would be helpful.

This was the most easiest home loan I have ever processed. The Mr. Cooper team was great, they kept me in the loop, kept me on target and delivered what they promised. I am truly grateful for the hard work.

I was with Nationstar and Mr. Cooper took over the mortgage. I refinanced my old mortgage through them, and everything was very quick and very professional. And then, the encounter with the agents that I had was very good. They kept me abreast of everything that was going on and what was going on.

My home mortgage was purchased by a company by the name of Mr. Cooper. Having never heard of the company I did some research. At the time seemed like a decent company. Contacted them everything from my old lender transferred over without issue. Fast, easy, no issues. Fast forward to 7/22/19. I received a statement of termination for my homeowners insurance. I contacted Mr. Copper. Was told the escrow department would look into it. On 8-7-19 they sent a check to American Modern insurance to pay the premium. Problem is the policy was terminated on 7-23-2019. Call Mr. Cooper. Get to the escrow department. They give me some sob excuse about how they "Attempted to contact the ins company to get billing info". I ask them what I should do now. Get this. She suggests I call their ins company to get coverage.... Wonder how many people they suckered into that.

Mr. Cooper team is great! Their customer service is spot on! Whenever I had a question regarding my loan, I always got a response. The app also makes it very easy to manage my loan and any loan details. Thank you Mr. Cooper Team!

I asked Mr. Cooper to refinance my home and consolidate two loans, while walking away with some equity cash for improvements. The loan officer listened and we ended up with exactly what we wanted. Everything was explained along the way and e-signatures were allowed on everything except the final documents. The process was simple and painless. I would highly recommend Mr. Cooper.

If you're the type to stay on top of extra principal payments and you rely on the tools your mortgage company provides to budget and pay down your principal by calculating early payoff, Mr. Cooper is not for you. Otherwise you're probably fine. My mortgage was sold to Mr. Cooper about 6 months ago and I thought it was a scam. After finding out they were legitimate, I was less worried. Their website is easy enough to navigate for making payments, but everything else is poorly executed. They purchased my mortgage from a company that had really solid tools, very good communication, and every bit of information I might want to know about my mortgage available at my fingertips, so my expectations were high.

Josh and Liz were fantastic! They communicated very well, answered all my questions promptly and went above and beyond to ensure we could close on time. They had less than 30 days and totally rocked it. I will definitely use them again!

Mr. Cooper's staff made the loan process easier than expected. From the first gentlemen I spoke with who took my loan application to the woman (Kathy) in the processing department that worked with me through the loan process. There were a few bumps in the road along the way but Kathy made sure things got workout and moved along. I would recommend Mr. Cooper to anyone looking for a home loan.

Mr. Cooper made our refinancing a breeze. Everything was done remotely, which was a huge help in working around our work schedules. The process was straightforward and Mr. Cooper kept us updated through every step. This was truly a great experience!

It was a very good experience, however I was disappointed with the appraisal I received, I made a number of improvements to my home and received a lower appraisal. The appraisal was performed only 6 months earlier than this refinance which was performed by Mr. Cooper? The loan staff were very professional and attentive to my inquiries.

The company I was with got bought out by Mr. Cooper. I refinanced with them and all of their reps were great. These guys were on spot-on. Also, Mr. Cooper has a nice website. It’s easy to use and all that jazz.

The entire process was effortless on my part. Hannah ** and Jonathan ** patiently guided me through the refinance process and both were helpful whenever I had questions. I would recommend Mr. Cooper to any of my family and friends.

From start to finish, my refinancing experience with Mr. Cooper was amazing. The staff was professional from the initial individual I spoke to, to the person who finally closed the loan. The process was easy, quick, and beneficial to me financially in the end. I can't say enough positive things about the total experience.

Mr. Cooper has a great working staff. From application approval thru closing, there was always someone there to answer questions and move things along. Everything was done to fruition on time! I'm glad that I refinanced with them, they also reduced my interest an entire point. It was a pleasure doing business with them.

This was to be a simple refinance according to the mailer instead it was a total refi. Not simple things were not done as explained. Sonia did not follow through with what she said. We were promised that the checks would be mailed to us at a vacation site instead mailed to home address. You stated you could not pay off loan directly one of which was done. One not. One was oft cost me $35.00 to pay off the one that was not.

It was easy and quick. The representatives were kind and took the time to review and explain as much as possible with me. I would definitely recommend Mr. Cooper to anyone looking to refinance their home. Thanks guys for the help.

Thank you for making it easy to do the refinance. The people I worked with explained everything to me and if I was confused about anything they were willing to answer my questions. Before I knew it the refinancing was approved and closed. It was great!

I was happy with the customer service, but felt blindsided by the cost of refinancing. I didn't expect the closing to cost over 8k. It was ridiculous and I will not be using Mr. Cooper for any future refinancing, or for financing our retirement home. The cost wasn't worth it at all.

I am happy with Mr. Cooper. When I talked to their rep, I could tell that they were honest. I asked to be refinanced because of a lower interest rate and it was so simple. Plus, I learned a lot about refinancing. Although the application process was long that would have happened with anybody. If anybody needs to get a loan, I'd tell them to go through Mr. Cooper.

Everyone at Mr. Cooper was so very patient with me (non electronic person) getting thru the loan process. It was almost painless. From beginning to end they were there step by step. I would recommend Mr. Cooper to anyone seeking help with a home purchase.

Mr. Cooper Home Loan and the staff is great. Take you through a stress free process and tell you everything that going on step by step. I did it so you can too. THANK YOU MR COOPER. A SPECIAL THANKS TO CRIG **. and BRITTINA. YOU GUYS ARE AWESOME.

Mr. Cooper purchased my Mortgage from GMC with a rate of 4.125%. As a VA mortgage holder, I requested consideration of a rate reduction. Mr. Cooper offered a revised 30 year VA loan at 3.375%. This was acceptable and the transaction was accomplished in less than 30 days! The Mortgage balance increase was more than offset by the waiver of my August Mortgage payment and the first year's Mortgage payment reduction. Ergo, the transaction was highly acceptable.

My original mortgage was sold to Mr. Cooper and since I wanted to lower my payments, I decided to refinance with them. Initially, I was contacted by Quicken and they gave me a good deal, but I already have Mr. Cooper, so I called them and they matched the deal that I got from Quicken. So, I decided to stay with them and their reps were good. I had one question because they had different amounts on the refinance. I showed them what Quicken had offered then Mr. Cooper's rep took that and immediately adjusted their offer. So, they were fast and professional. Also, my interest rate dropped. Other than that, I recommended somebody else to go to Mr. Cooper with their mortgage refinance.

All calls and services were performed with an integrity based professionalism. EVERYTHING was accomplished on time and better than I expected. A truly 5 star rating. The Mr. Cooper site online was also professional and helped me in monitoring what should happen.

This has been the worst experience I've ever had dealing with a loan. My loan was sold and that's fine, I get that. I called them to get on bi-weekly payments. It took over 10 phone calls. Several emails and I still can't get set up on bi-weekly payments. They said that I had to be a month ahead, fine I made a payment so I was a month ahead. I've been with Mr. Cooper for less than 3 months. At this point I'm about ready to sell my house just because I don't want to deal with Mr. Cooper ever. If/when I do see my house and purchase another house I can 100% guarantee that my loan will NOT be from Mr. Cooper, and if that loan gets sold to Mr. Cooper I will find another lender. This is ridiculous.

I still need someone to give me an update with regards to my escrow account!! Loan processor did not follow through then I made another call to customer service was told I’d get a call Tuesday 8/6 for an update but NOPE, that didn’t happen!!

We refinanced our home to a lower interest rate, and everyone that we came into contact with from Mr. Cooper was professional, polite, and made sure that all of our questions were always answered. Any time we called, we received a call-back promptly. We knew what was happening during every step, and we felt very confident during the entirety of the refinance. I would definitely recommend Mr. Cooper to my friends and family, and I feel very pleased to have them as our mortgage company.

A good experience. Ms. ** was very good and is a major asset to Mr. Cooper. She was efficient and knows her job. I felt my loan was in good hands. Mr. Cooper originally bought my loan from CitiMortgage about 4 or 5 years ago.

Kristen **, my loan processor was completely perfect! She is caring, attentive, immediate, smart, just every accolade I could give she gets. Perfect at her career and perfect with her customer. Also Joe ** was outstanding as well in every way. Mr. Cooper has been good to me but without Kristen ** that would not be a guarantee. She is what ability and service are all about in this industry.

I enjoyed the process because it was quick and easy. We were able to handle most items via email which made things smooth and seamless! Our Loan Processor and Officer were both responsive and very helpful. I would definitely use Mr. Cooper again.

We had a wonderful experience refinancing with Mr. Cooper. The internal changes the company made really paid off. We attempted a refinance several years ago and never had back from anyone. Everyone we worked with were wonderful, polite and professional and very good at explaining what was going on. Would definitely use them again in the future.

Refinancing with Mr. Cooper was a very smooth and quick process. There was I a couple of documents that I needed to get but that was no big deal. The guy who talked to us about taxes, Victor, made a comment about the way the financing was done before and saying that there was an issue with the property tax paperwork. He said they thought they did it wrong and that it could get corrected. He told us to come and talk to him. After everything got financed and money was in my account, I called him and left him a couple of messages. He called me back once and said that he would get back to me by that Friday. That was a week ago. It keeps getting pushed off and I never heard back from him again. So, I got a little frustrated. Despite this issue, the people who helped us all did a great job. Everything else is good and I’ve always been happy with Mr. Cooper.

Esther and all of the staff were extremely professional and helpful throughout the entire refinancing process. I can't thank them enough! Everyone kept us informed and communicated every requirement. No matter who we talked to on the Mr. Cooper staff was a pleasure to work with.

I was hesitant to go with Mr. Cooper to do my refinance or FHA streamline only because I wanted a competitive rate. At first ones offered only 4.25% from Mr. Cooper, and I felt I could do better and I got one from another lender at 3.75 %. However Mr. Cooper responded and met the lower rate. Also, my closing cost were reasonable compared to others. But the kicker was the speed in closing, documents were easy to come by and immediate answers helped me choose Mr. Cooper in the end.

I had never heard of Mr. Cooper until our original mortgage was sold. I was a bit skeptical given the name of the company. However, I have been amazed and pleased with how they not only serviced our original mortgage but also how quick and painless the re-fi process was went interest rates dropped. I highly recommend Mr. Cooper as a mortgage servicing company.

We have been trying to work on a modification for almost 18 months only to be told over and over "we are not showing we received the paperwork" When I have fax confirmations and even a signed returned receipt with an employee's signature. I am told the person works there BUT, have no idea where the paperwork has gone. NO ONE seems to want to find this or any other paperwork we have sent over and over and now we face a sheriff sale the 10th. Today I was told all the addresses and fax numbers I have are correct but, still "I don't know what to tell you, we don't have it." I scanned and emailed the package on the 26th as told to by a "manager/supervisor" to an address that I was told today is wrong! 3 weeks ago I was told the modification was showing PENDING, today.... "SORRY, not showing we have anything."

Mr. Cooper had taken over my original loan plus they made refinancing easy for me. They walked me through the process, let me know upfront all the documents I needed and they were there when I had questions. From when I started the process to when everything was finished and approved, it took 30 days. Now, I get to keep more money in my pocket.

After the bad review, the issue was resolved within a week. I guess they are taking the reviews seriously.

I was originally with loanDepot, and my loan was sold off to Mr. Cooper. Being a new homeowner, it was a pretty much a new experience. It wasn’t any dramatic change initially between Mr. Cooper and loanDepot except Mr. Cooper’s website was more accessible. It was more professional looking. I started paying my mortgage online with them then I was contacted by Kevin from Mr. Cooper. He let me know about the IRRRL program for refinancing. Between him and Lashaia and just talking to them back-and-forth, it was a more personable experience. I felt like they were actually trying to help me and look out for me. I really did enjoy these people. Any questions that I had was answered in detail. It was very smooth.

Mr. Cooper acquired the company that had my mortgage. I got an email saying I have a possibility of lowering my interest rate, so I called and looked. And they said right then, I was better than what they could get me. And then they called me back a couple of months later, saying, "Hey, we could probably do something." Their reps were great. They answered all questions before I even had to ask them. If I did have questions, they were able to answer them clearly. Since refinancing my loan, my monthly payment is a little bit more affordable, but it also brought to light other issues that I didn't know had occurred with my homeowner's insurance. So it kinda helped me save money in other areas too.

We had our mortgage with Mr. Cooper for a few years now and doing a refinance with them was easiest thing to do, so we went with them over other companies. We also did it because we were trying to pay off some bills and my son was going to college. Their process was fast and we didn't have any problems. It took about a week and a half to get everything approved and their reps were friendly and very professional. Our loan helped us pay off some bills and because of it, we don't have to stress about whether we're gonna have money for our son to eat or not. All in all, our experience with Mr. Cooper was great and I have recommended them.

I previously held a loan with another Mortgage Company and my loan was sold to Mr. Cooper in October of 2018 and it has been the absolute worst. What makes it worst is I didn't sign up for this. My first bill with Mr. Cooper came with a late fee carried over from the previous Mortgage Company that was inaccurate and it literally took 90 days and at least 10 hours of work on my end to finally get it resolved. I'd call Mr. Cooper and they would say it's not their problem and I would call the previous mortgage company and they would tell me there was never any such late fee.

I did a refinance on my house some time ago and Mr. Cooper ended up purchasing my loan or consumed the company that owned my loan. From there, they had my mortgage go with them, then they called me one day and offered the refi to me. They let me know what was going on where I could say what I was dealing with, and it was right for my situation, so I ended up dealing with them on that. I had a great experience with them and I had no issues at all. We had great communication and they gave me a lower interest rate.

Mr. Cooper bought out my mortgage company, then with less than six months of having them as our new mortgage company, my wife and I did a refinance through them. My wife handled it all and there was no issue with whoever she spoke with. Everything was professional, people were informative, and she had no doubt that it was gonna work out well, and it did. With the money we got from the house, we paid off a bunch of stuff, so there’s less money going out of my pocket. We refinanced at a lower rate, and we cut down the years of the existing mortgage. The payment has gone up a little bit, but in the long run, we're gonna save about $30,000. And if we stayed on schedule, the house would be paid off three years from now.

A few months ago, I got a flyer that suggested getting loans refinanced through Mr. Cooper, with whom I was already a customer. I asked a lot of questions and the answers I got led me to move forward with the refinance. The reps were knowledgeable and were quick during the process. They were excellent. With refinancing, and having paid out a lot of bills, it would be more comfortable for me starting next month. Mr. Cooper really made my retirement a lot more manageable. I was more than satisfied with them. They were thorough and they cared a lot about helping their customers.

In the past year I have tried on numerous occasions to actually speak with someone in the escrow department to no avail and they continue to raise my monthly payment in spite of the fact that I home appraisal has gone down. For the past three years I have overpaid the county taxes and these people continue to increase the tax escrow and raise my monthly note. They ignore the updated appraisals from my county of residence. They base my escrow on an appraised value of over $180,000 when the house is assessed at $138,000. These have got to be the most incompetent people I have ever dealt with and would change mortgages in a heartbeat if I could afford to do so. I would never recommend them to my worst enemy, much less a friend.

Last year, we were selling our home and buying another one, and somehow, we ended up with Mr. Cooper. They weren’t who we initially financed with. The loan got transferred. We recently refinanced with Mr. Cooper. They called me and said that the rates had went down and we were eligible for refinance. So, we took advantage of it. The refinancing process was as easy as it can get. They called and they already had our basic information, so it wasn’t like there was a whole lot of work to do on that end, and then they took care of everything. We did a few online signatures and when it came time, they sent somebody to our house at a time that was really convenient for us. So, they made it about as easy as it can possibly be. Our experience with Mr. Cooper benefited us because we saved a pretty good bit of money, and we did it early on in the loan. I’ll recommend Mr. Cooper.

I was told with my original lender that mortgage would be sold to another company right away, which I was fine with. My request to original lender was we wanted bi-weekly payment loan and I was assured new lender would accommodate this request. Mr. Cooper's idea of a biweekly loan is you pay them 50% of the monthly payment and then they hold that money until you pay remaining monthly amount, which does nothing to pay off loan interest earlier, which is the point of biweekly loan. They also wanted to charge a fee for each payment made??? We will be refinancing soon with another company that truly does handle biweekly mortgage loans.

I was already using Mr. Cooper as my mortgage and I had a good experience overall for everything. I have a lower rate since refinancing my old mortgage with them. Mr. Copper was quick, to the point and competitive. I have recommended it to a friend and they have tried to call.

As a new customer to Mr. Cooper I am amazed and very pleased with the representatives. Today, I wanted to change the day of the month my mortgage payment is due. I knew I could change it online, but wanted to check if I had enough time before the 1st of the coming month. The representative was extremely helpful, very friendly and knowledgeable. Sure enough I had enough time to change the due date online through their app and moments later receive a confirmation of the change. Now that's how you do it! Thank you so much Mr. Cooper.

Refinancing with Mr. Cooper lowered the mortgage payment. Initially, I was not trying to finance but Mr. Cooper kept sending me their paperwork then I sat down with my wife and said we should give it a try. The process was fairly easy to go through. Bryan walked us through our options and made it pretty clear. Bryan and Valerie were working together and we had a slight issue with Valerie. My wife didn't like her. My wife was kinda questioning the taxes and Valerie was very rude. But then Bryan got somebody on the phone to explain exactly what was going on with the tax and exactly what we were gonna have to do to correct it.

I was unemployed since 9/2018 but was able to maintain payments until 4/2019. I called them once or twice a month as a sign of good faith. I spoke with one representative early on and was told that by law I have at least 120 days before my loan goes into foreclosure. I continued to make calls letting them know that I was diligently searching for a job, but I was also told that I could not apply for a loan modification until I had proof of income. By the beginning of July 2019 I called because I wanted to make at least one payment as I had borrowed from family to get that. The rep would not accept it and said they would only accept two payments, and that I should call back when I have two payments.

Updated on 08/14/2019: This is the follow-up on the 1st review and complaint from July 2019, regarding Mr Cooper. Well after posting my consumer report complaint Mr Cooper sold my loan to another Mortgage company a few days ago with my modification totally incomplete. The community manager that replies back on here Laquinte **, was just replying to the complaint!! That's all. Nothing more than that. His attitude was nothing better or professional as some of the reps that get paid to read and reply the same way. "It's under review".

These guys are really good. If not the best, Mr. Cooper is one of the best mortgage companies out there. In the beginning, I was scared because it was like, “Who is this Mr. Cooper?” I was talking with the wife and I was telling her I was not sure whether or not I should trust these people. But somewhere along the line there, I found out that it was like a loan company. Some advertising kept popping up that I decided to shoot an email back then it took off from there. And I mean it took off. These guys don’t mess around.

My mortgage from Mr. Cooper was refinanced and paid off. I have received a letter from Mr. Cooper that it was paid in full. Fast forward many months later and a collections letter appears in my mail that states I owe a debt to Mr. Cooper. They had not called me or notified me of anything so of course I thought it was a scam. I had to be the one that called Mr. Cooper and jump through hoops to find out that it was an actual collections letter and they reported me to an internal collections. They had a clerical error in the payoff quote and now many months later it is up to me to repay the difference in debt. What an absolute joke and terrible way to run a business. They do not care about customers whatsoever and the fact that a company can come after someone after saying everything is paid in full and the debt good to go is insanity. Errors and mistakes that the company makes, but the burden falls on the customers.

Mr. Cooper called to tell me about the benefit I would receive for refinancing after a year as a veteran and they took over my original loan with another company. The reps were fantastic. They called me every step of the way and I never had to call them for anything. They always called to check up on what I needed to do and sent me a lot of emails. It was great. I had no issues with the way they did anything. The application and underwriting process was very fast. We started to get done within three weeks and since refinancing with them, I’m paying $80 less a month than I was. It was a wonderful experience with Mr. Cooper. They were extremely detail-oriented and had customer service on the forefront.

In June we received notice from Mr. Cooper (our Mortgage Company) that our escrow account showed a shortage and we had to pay it in 1 payment or increase our monthly escrow portion of our mortgage payment. Upon review of the escrow account statements on their own website, there were multiple disbursements and credits, including removal of our "ANNUAL" property tax amount on a "QUARTERLY" basis.

Mr. Cooper was great. Originally, I was with Bank of America, and I hated them. And I wanted to refinance, but I couldn't for a long time because my house was upside down. It was under water. But once it finally balanced out, I was able to refinance and get away from Bank of America. I remember seeing Mr. Cooper on a show so I decided to give them a call. I got a lower rate and lower monthly payment. Their reps walked me through everything, explained everything to me, answered all my questions, and they were very professional, very polite, and very friendly. They were great. And from beginning to end, the whole process took about three weeks. It didn't take very long.

We had our loan, and it’s been switched about four times, and we ended up with Mr. Cooper as our last one. And from there, we’ve had nothing but good experience with them. We only had them for about a year prior, but then I refinanced and the process was super simple. I didn’t want a lower payment. I just wanted a lower year. I had a 30-year loan. We had about 25, give or take, years left on our loan. I was gonna go with a 15-year, but then the guy was talking to me and we were discussing what looks better, and what we could do to make it up to that 15 without even having to do the 15. So he walked me through the process and we ended up going with a 20-year loan through Mr. Cooper. We shaved off about six years. And our payment’s a few dollars less a month.

I was a recurring customer of Mr. Cooper and the experience was very good and a very positive one. I refinanced to lower the rate and they made it very simple. I worked with a loan officer and a processor and they were both very communicative and quick. They were very good at their jobs. It was extremely easy to communicate with them during the process mainly because they set my expectations. They said that I could just log in to the site and I could see the status at any time, which is very good. Since refinancing with Mr. Cooper, I have achieved my goal of lowering the rate. It’s at 3.75 and it doesn’t get a whole lot better than that on a 30-year loan.

We had a great experience with our recent refinance with Mr. Cooper. It was a very expeditious and smooth process from beginning to end. The agents that we dealt with were very friendly and answered all our questions in a quick manner.

I wanted a better rate and to lose the BMI insurance so I refinanced with Mr. Cooper. The rep was very professional and knowledgeable. He knew exactly how to help me and what the best thing for my situation was. The experience was very positive, very seamless, and easy. I am most satisfied.

All the people who have worked for Mr. Cooper are so friendly. Any time I had a question and I talked to them, they explained well. That’s why I like Mr. Cooper. They did a good job and I’m happy. We got a good rate too. That’s what I like.

I got a phone call from Mr. Cooper and it so happened that at the time, I was thinking about refinancing and things fell into place. I had a good experience with them all the way through from the get-go. I have gotten lower payments with this refinancing and I am comfortable with it. Everything is paid off through my refinancing, so I’m going to pay extra money to my principal and try to get it paid off in the 15 years I wanted to. I also feel like each one of Mr. Cooper's reps put an extra foot forward for me to get the best deal that they possibly could and to see that I was satisfied. They also made sure that I understood everything that was going on. Everybody that was involved in it has taken an extra step to make sure that I was comfortable with it, followed up on it to make sure that everything looked right, and if I had any questions at that time. I’d give Mr. Cooper’s team triple As.

Communication with the reps of Mr. Cooper all went great. Everything was perfect during the discussion of my options. And being with them has knocked my interest rate down a little bit. I'm satisfied with Mr. Cooper.

The process was very smooth and efficient. The company was already our mortgage lender so much of the information they needed, they already had. We were able to communicate with the various people both by phone and computer. They returned calls in a timely manner and provided detailed information to any questions we had. We were very pleased with the experience and would recommend the company and process to family and friends. Thank you.

My husband and I had purchased a hope that still remained in the early 80's. After 3 years of updating our credit cards were maxed out and we still had some work left to complete. We were able to - easily - redo our mortgage to clear up the debt and get us back on a budget that we can handle each month while still allowing us to make a few final updates. The staff is so professional, responsive and informative. I could not have asked for better or easier service.

7/19/19 Hello: My name is Brenda. Mr. Cooper Loan Department contacted me to see if I was interested in lowering the internet rate on my current loan. I couldn't pass up the opportunity to save money on the interest on my current loan with them. The process was so easy & I'm glad that my house payment was going to be lower. I think the Lending Department made it so easy for me to. Mr. Cooper Loan was so wonderful in making this process so easy and the price was so reasonable. When the interest rate drops again I wouldn't hesitate to call them to see about lowering my interest rate again. I pay very low interest now and I'm very pleased with all the help they gave me. Mr. Cooper Loan is the way to go. Don't hesitate to call them to see if they can lower your Interest Rate for you. Thank you, Brenda

I have been very happy with the management of my mortgage and the customer service I've received every time I've called them with a question. When I refinanced with them, however, it was a clown show. Every time I talked to them, the numbers changed drastically even up to the day of closing, making it difficult to really plan or decide if I wanted to go through with it.

All calls are allegedly on a recorded line. In Massachusetts the reps are required to provide full name and extension number. I call monthly to check the status of my account. The reps are friendly and I assume provide accurate information. I was recently advised by Jacob ** in the bankruptcy department, the reps condense the documentation of the calls. This "editing" omits necessary information. It is information the homeowner relied on and took as accurate. So if you ask to have the notes from a previous call read, it will never be the actual conversation. This is a huge issue and can cause the homeowner problems if the information was followed and assumed accurate. Unless you can get a court order to have the calls subpoenaed, do not rely on the information provided by the reps who answer the phone - especially if it is important. Ask to be transferred to billing, then to the bankruptcy department before relying on any information.

I will never use Mr. Cooper again for anything. I was mislead, was not advised of the entire process and all the actual fees. My closing cost jumped $3,000 the evening before closing, they miscalculated fees, would not let me change insurance carriers and we missed our original closing dates. I am very dissatisfied.

Mr. Cooper contacted me and let me know how much money I could save a month. Saving that much money helped a lot. I was satisfied with them. The whole process was pretty easy. I saved a whole mortgage payment, which has helped with the electric bill for the summer.

I would recommend Mr. Cooper to everyone. My experience from start to finish was one of the best. Everyone involved was very knowledgeable, courteous, professional and helpful in ALL aspects. Their website is very helpful in keeping track of everything with my loan. Cannot really put into words how helpful they all were. My wife and I appreciate all that they did for us. Thank you very much.

Made this process very easy and laid out all the numbers for me to understand and that made me realize this would be in my best interest in the long run and gave me no pressure to commit on the spot. He gave me a call back a couple of days later and just asked if I had any further questions or concerns which we discussed. I was able to make the right decision for me on my new refinance with Mr. Cooper! Thanks.

Mr. Cooper took over the mortgage on my house. Their reps are really great. They're very helpful. And the process was a lot smoother. There were no hang-ups and it was done in three weeks. It was fast.

I saw an ad from Mr. Cooper about getting a lower rate, and I also kept seeing in the news that mortgage rates were lower. So I checked them out and I ended up getting a lower rate. My loan manager kept me informed. She kept me updated on everything that was happening. She did not make promises. She just said that we were making a step in the right direction, and that I shouldn't get my hopes up thinking that it was a guarantee because I was applying for it and I saw an ad. But she stayed positive through the entire process. Everything was extremely easy. I made sure I got all the documents to her in a good timeframe. The relationship there was extremely, extremely good to go. I have recommended Mr. Cooper to friends.

I was very impressed with how easy refinancing a home was and I was kept informed through the entire process. The staff was very professional. Once everything was completed they sent an individual to my home so I could sign all the forms with having to leave. Thank you much for assisting me with my refinancing my home plus at a lower rate.

We went through the process of Refinancing, Travis was amazing, walked us through everything, very friendly, very easy to talk with. Sunita was also amazing, went through all the process with us, kept us informed of everything about our loan. We will recommend to our friends. Thank You.

I was informed that Nationstar/Mr. Cooper would be my new mortgage company as of Feb. 1st. I mailed in payment checks to them, but because they received them a few days early, they somehow sent them to a company that has a small 2nd mortgage on one of my homes. They did this without informing me. Then they accused me of being late on payments. They failed to admit they made this mistake. They did not try to help and resolve the mistake the made. Now I am being charged late fees and constantly being harassed by letters and phone calls. I had to spend time on my own to investigate what happened, the company did not offer any help. They took 2 checks made out to Nationstar and let another company cash them. They goofed and now they expect me to pay for their mistakes. Mr. Cooper/Nationstar is the WORST mortgage company I have ever experienced. I think that they are a very dishonest and have terrible customer service.

Everyone I had contact with was friendly and professional. Matthew and Valencia were wonderful. Everything I was told was accurate and I closed on schedule. I would definitely recommend to my family and friends. It was a great experience. Thank you.

Our loan process was absolutely rewarding. Each of our representatives were knowledgeable, patient and reassuring. We had a few areas that needed our special attendance and the representatives helped us to expedite the problems. The time period for the entire loan process was done in a timely manner.

The whole Mr. Cooper team made my refinance a dream rather than a nightmare. They were professional, kind and responsive. They handled all matters very timely. They really made me feel like they were looking out for my best interest all of the time.

No Issues. Courteous mortgage broker. The response time was pretty quick for any questions I had. Great Job. Could not be better. I have had few questions like why my amount went up from $675000 to $685000 and he explained it very well. It is still technical for me about backend etc but I was assured that at the end it will have a large savings. Thank you for the great job.

I have never get so easy and convenient thanks for all that great work from all of those at Mr. Cooper. It was a great experience. Thanks. So I wonder if there is more good things to come I more plans for the future so I'll be counting with you guys.

Everything went smooth and so professional. They did a great job. Service was fast and friendly. Every person I worked with throughout the whole process were very knowledgeable and always willing to help. I would recommend Mr. Cooper to anyone.

I had the best 2 agents a person can ever wish or ask for, from the beginning until the very end. Mr. Mike ** and Patty ** are the best, of the best, very professional, knowledgeable, nice, polite I can go on and on. They always returned my calls without missing a beat, kept me updated, informed, they work around the clock, especially Patty, I have never been treated so wonderful in my life, like these 2 people, from the professional world. They are such a blessing, to the company of Mr. Cooper, they deserve all the best that's coming their way, because they deserve the honor, they earned it, I can tell they love their job, that's so special when you love what you do, may God continue blessing both of them. Mr. Cooper is the best Mortgage Company, I tell all my family and friends about this company all the time.

Mr. Cooper has a great staff and they made the process of refinance our home very easy. I will highly recommend them to friends and family if they need a mortgage or a refinance. The time frame was exact as they projected. We are extremely happy with their services.

Our team of agents were knowledgeable and did a great job of refinancing our loan within 30 days without any issues or delays. Would highly recommend Mr. Cooper and would use them in the future if we’re looking to refinance again.

My first time refinancing a mortgage... From beginning to end, Mr. Cooper provided excellent service. Bill **, and Scott ** were the gentlemen that took care of my case. Both men were helpful, patient, diligent, and in general just great guys to talk to throughout the process. Both followed up after each step, and both called me with congratulations after closing. It was clear that they care about what they do, and are genuinely concerned about the customer. If I could have hugged them, I would have. Thank you Mr. Copper and crew.