Mr. Cooper Reviews

I’ve been a customer of Mr. Cooper for over 10 years. When it came time to refinance my house, they guided me through the process and made it as painless as possible. I would recommend them for all mortgage needs.

There were several hurdles that need to be jumped due to my credit history but it all turned out well. The staff at Mr. Cooper's was great, always 100% behind me throughout the entire processes. Yes, I would recommend Mr. Cooper to my Friends and Family.

Your appraiser guy valued house at 156k versus your own posting on home page of average house in my neighborhood as 239k based on recent sales. Reps working with me were very helpful. Loan was approved. Closing fees too high.

The lending team that assisted me with my purchase was phenomenal. Jason and Chris were amazing and went above and beyond to assist with the process. I have shared my experiences with others and I will be continue to share my exceptional experience with others! I feel like a valued customer! Thanks again!

David ** was courteous & a pleasure to work with, also available to answer any questions. These qualities are very rare these days & I was pleasantly surprised. If it hadn’t been for David’s personality & professionalism I would have hung up & not bothered to refinance.

I had a PMI on my loan with Mr. Cooper when I first bought my house and I paid enough into it to get rid of that. I wanted to get that off so I talked to Mr. Cooper about refinancing. Their reps were all helpful and prompt and the process was really easy. I changed from a 30-year to a 15-year plan and my payment only went up like $50. Overall, I had a good experience. Everyone was super nice and got things taken care of fast.

Excellent Staff, recently applied for mortgage, fast, professional service. Kept me informed of the application process. I will recommend Mr. Cooper Mortgage to my friends. Even after I had closed, I received a call to congratulate me in obtaining my loan.

I had a wonderful experience with Mr. Cooper. They were very professional, gave me accurate information, and handled my refinance quickly. The whole transaction went very smooth and was complete in two weeks. I highly recommend Mr. Cooper. The customer service is outstanding.

My experience with Mr.Cooper was really good, I really liked how Mr. ** helped me with the whole process with renewing my loan on the house. He made everything easy to comprehend, it went smoothly. I'm glad I got all the help I received. Thank you.

I started the process of refinancing my home on 1/28/19 and closed my loan 2/23/19! That included an appraisal!! Easy, everything is automated, and the service is OUTSTANDING!! I hope they never sell my loan!! Highly recommend working with Jess ** and Rosio **, truly a great experience!!

Jon ** and Robert ** were so professional, helpful and warm in their approach to everything that it has been wonderful! There were not strange calls for anything at the last minute or unpromised documents failing to come through - everything was done in a timely and professional manner. Coming into it, I was so worried about the whole mortgage process and everything, but everything was so smooth and done with care and professionalism. I could not have asked for a better experience.

The customer service was so amazing. Communication was awesome, everything ran so smooth and seamlessly. It couldn’t have been better. I always find it to be such a stressful process but this company and specifically, Courtney **, our loan processor, made everything easy... right down to the notary coming to our house for the closing. What a service!

TY Mr ** and Courtney, we are very happy with everything. It all went well. Thank you for all your support and being very helpful. We are very happy with the results. We cannot thank you enough, it has been great dealing with you. TY again.

I had 2nd thoughts about re-fiing but Mr Cooper made it so easy. They worked with us even though our computer technology was lacking. We went to the Santa Ana office to sign the papers with Guram. Working with Janett was easy as well. I have re-fied in the past and it was quite a chore but this was easy. Thank you.

Initial offer. $2300. Back after closing. No appraisal needed. Then had to have appraisal. Cost over $500. To speed up closing time, was asked to drive to my husbands location. Got up there after a 150 mile trip. There is more...

This was the smoothest loan experience we have ever had. The representatives we dealt with could not have been more professional and gracious. Communication was seamless and questions were answered with clarity and with alacrity. We recommend Mr. Cooper without hesitation.

Mr Cooper took over my mortgage without my knowledge or permission. Dreadful Yelp reviews I'm worried. Called to verify that my autopay would continue seamlessly. Waited over 30 minutes on hold with goddamn advertising so I couldn't concentrate on continuing my other work and forced to listen to this scam-named company'S blather. Then I was cut off. A dismal beginning. Also found a lender charge of $15 on my account? WTF? Was my other telephone question. They should not have the right to do this.

My mortgage was at an adjustable rate, so I had to get it fixed. The guy who helped me during the refinancing process with Mr. Cooper was awesome. His communication skills were phenomenal and he stuck to his word when he said he was gonna call me. His integrity was there for me. Overall, he was easy to deal with and he made it truly an easy and inviting situation. I will deal directly with him from this point on and I won't go back to anybody. The whole process took about a week and a half. Mr. Cooper is good. With the refinance, I have a lower payment and a little bit more stress lift off of me. I will be a lifetime Mr. Cooper customer.

You will have problems if you do business with these people. Don’t take my word for it. Just do a quick Google search for Mr. Cooper/Nationstar class action lawsuit. It’s a simple formula guys. Find poor/middle class people in need of money (or in this case buy their loans from someone else). Charge them unfair fees or inaccurately calculate what they owe. Make it impossible for them to rectify their account. Hound them to collect until they pay you to go away. Get sued and pay back some of the money knowing you’ll never have to pay any real consequences. Where is our government? Someone needs to stop these guys.

I was an existing Mr. Cooper customer, and when I needed to sell my home and move into another one, it was a very smooth transition of mortgages. My mortgage team was excellent! They always kept me up to date on the progress.

I have bought 6 homes and this was, hands down, the worst experience ever going through the mortgage process. The reason I gave 2 stars is because the pre-approval process was easy. However, once I was ready to buy, the process was disorganized, inefficient, and overly stringent. My contacts kept blaming it on the "underwriter"; however, that didn't explain the fact that I had to send the same documents multiple times and make multiple explanations for the most mundane stuff. Granted, I own my business so there are more hoops to jump through, but I owned my own business for the last 4 houses I bought as well.

I've been overall pleased with Mr Cooper reps when I've spoken to. I've always prepaid my mortgage loan 5 - 7 days prior the 15th of each month due date. I've also appealed my Cook County Assessor real estate taxes & last year I received a $720 rebate from Mr Cooper re my Escrow account. I do get your payment is due emails on the 7th - 8th day each month & then Mr Cooper sends followup email on 10th of ea mo. that payment has been received.

We re-financed and it was very easy. Everyone we dealt with was very customer service centered. They matched our credit union rates when we compared rates and closing costs. Very impressed with how fast the loan was funded and in the bank. Highly recommend.

I consolidated my 2 mortgages and took a cash out. The process was unbelievably quick and easy. We closed the loan in 10 days, and my money was credited to my bank account 3 days later. Everyone I had contact with personable and friendly. I especially liked how you could track your loan online.

I contacted Mr. Cooper about pulling equity out of our home in order to pay down bills, a little home improvement and to purchase a car. Me and my husband are both retire and just want to make our lives a little more comfortable. From start to finish we were taken care of. Each step was explained in detail and we were able to follow each step of the process online. We started this journey the week of January 20th and closed on February 22nd. It was an excellent experience.

I did a refi of my property and I wasn't getting anywhere. I wasn't hearing back from anyone. There was some back and forth with the first person I spoke with. My objective from the very beginning was to go through my own mortgage company to purchase this property. My real estate agent encouraged me to use another company. I ended up using Guild Mortgage for the purchase for that loan. I didn't want to do that but I feared that I was gonna lose out on the property because I had already paid $3,500. Then because of the back and forth delays, I had to pay another $2,500 in earnest money.

My existing mortgage got transferred to Mr. Cooper. And I refinanced with them as it seems it should be an easier process. I was surprised there weren't any surprises. The first guy I talked to explained to me everything. He was very thorough and he had the right answers to my questions. We moved forward from there. The guidance I received was great as well. Part of my plan was consolidating some debt and doing some projects around the house and since refinancing, I'm standing on some brand-new ceramic floor tiles. My credit card payments are also lower. My experience with Mr. Cooper was very good.

Good customer services. Processing went very well and easy with the helps of everyone from begin to the end. Thank you, Mr. Cooper's Employees. I'll refer to all my friends that I know. Way to go and work with Mr. Cooper. 5 star.

Our loan was bought out a little over a year ago by Mr. Cooper. Just recently was the first ever contacting Mr. Cooper since. The process we recently went through just recently to make changes, was without any hassle at all. We worked with two different individuals with Mr. Cooper and during each conversation my wife mentioned more than once how informed they kept her during the process. We thank them tremendously for all the help, attention & explaining each of them did during this experience.

The process was very straightforward. My loan advisors kept me informed and was there to answer all questions and concerns that I had. I signed all of the documents in the comfort of my home. Awesome. I will recommend Mr. Cooper to my friends.

My refinance experience was fantastic! The loan originator and processor were extremely well-organized, and their communication was very much on point. My loan was for an investment property, which can be very complicated, but Mr. Cooper's team handled it perfectly and closed three weeks ahead of schedule! Would definitely recommend to a friend!

I made a mistake in mortgage payment by a factor of 10 which wiped out my bank account. It took about 5 days to straighten out the error but it finally resolved thanks to Tiffani ** in Texas. She really was understanding and did everything to help me get the money back into my account. She was understanding and went above and beyond to help me.

Mr. Cooper made this process very simple and easy. I had nightmare with Citibank and never thought it would be done so professionally and stress free. I encourage you to try if you are looking to refinance. Thank you, Mr. Cooper.

The team at Mr. Cooper were very, polite, honest and professional in assisting me with my home refinance. Fidel ** was very personable and answered all my questions and kept me up to date. Thanks, Mr. Cooper for a great experience.

I have had my home financed with this company for several years. When I decided to refinance they were my choice. Very helpful and professional. The staff worked hard to fulfill my expectations... and succeeded. I look forward to many more years with this excellent company.

From start to finish the experience was very professional, everyone I talked to was detailed and thorough, wonderful experience. All I can say is the service of all involved in my refinance were great to work with.

Please just go back and listen to Kyle ** and Karla ** recorded conversations with me. I know that a lower interest rate could have been given. I'm not going to get a lower interest rate so the conversation is over. I've never been late on a payment since the house was purchased. Nothing will be changed. Have a great day.

Great experience working to refinance our home loan. Fast and efficient service from everyone who worked with us. Your representatives were very professional and the refinance process was easier than we expected it to be. Would recommend your services to others.

Honestly one of the best customer experiences I have had. Both employees I worked with on my refi were amazing. A huge investment has been made in their website. The document flow and ease of use is great. Every step of the way was exactly as discussed with their employees. They have made great partnerships with the folks who determine home value and getting closing documents signed and mailed in.

What a great experience. The employees who you interact with make it a personable experience and go out of their way to answer emails, phone calls, and question you have. They definitely pave the way for customer service. Definitely recommend them.

The first time I refinanced with Mr. Cooper, the people were so good to me. And while I wanted to do it again with them the second time, I started working with someone else. But I left a message for Mr. Cooper, and then somebody got back to me late. The fact that they got back to me, I stopped working with other people. I would rather go back to Mr. Cooper.

My mortgage was first serviced by United Wholesale mortgage, then it was transferred to Mr. Cooper. I so wish that it never did. (It is very frustrating that my mortgage get sold to another servicer without my consent. It is a way for them to keep making more money. They need to change the law about that.) I had a bi-weekly draft set up and I was told twice, one in a letter and one talking to a customer service rep. from Mr. Cooper that my bi-weekly service from the previous provider will transfer over to them. WHAT A LIE!

This is the worst mortgage company I have ever dealt with. After a death in my family (my brother) I have been trying to settle a mortgage to keep it out of foreclosure. I mailed a cashiers check by certified mail, the full amount that was quoted to me required to bring it current. I have talked to no less than 10 people in regards to this check and a week later it has still not posted. All this company wants is more and more money. They really need to hire and train more knowledgeable and COMPETENT people. If I could give no stars or even negative stars I would. STAY AWAY FROM THIS COMPANY!!!

I was on the loan through Mr. Cooper with my ex-husband. I received the house in my divorce. On numerous occasions I asked Mr. Cooper to stop sending the paperwork for the payments to my ex-husband since he was no longer in charge of the account whether he was listed or not. They refused. They kept sending everything to him. I ended up four months behind because he wasn't paying it but I wasn't receiving the paperwork to show that he wasn't paying it so that I could take care of it in a timely manner through the court system.

We refinanced a house several years back and the process was really streamlined. The first time I got it done, I did it myself unassisted. It was just a pain but I completed it within two weeks. We also got some cash back so we could get some carpets redone. It was an awesome experience.

We refinanced with Mr. Cooper our house that we've had for 12 years. We were familiar with them and their deal was a little bit better. We worked with several people. The initial lady and the guy she handed us to were good. The guy who helped us with the closing did well too. We had to do the closing in Austin, Texas and we were able to get all of that worked out. Their refinancing options were good and their advice was all solid. With Mr. Cooper, there have not been any problems.

Have a home financed through Mr. Cooper. Granted a family member access to their online site. On their website it states that a person given authorization can get a payoff quote and discuss discuss the loan. They allowed their family member to defer payments as well as apply for a loan modification without my knowledge. When I inquired about it I was told the authorization gives the person permission to modify or defer payments on a loan. Nowhere on their website or online does it state such. I spoke with a supervisor who informed me it stated such on their website. I repeatedly told her she was incorrect. Only after I actually assisted her in finding the authorization part of their website she admitted it should be brought to the attention of her superiors.

My monthly payments were too much and I thought it would be easier to switch over to Mr. Cooper for a refinance. There was maybe one week of a couple of emails and phone calls then it took less than an hour to sign all the paperwork. I had a very good rep and she was the one that did the closing. I would then have to look. Another gentleman did the other portion. Everything was professional and very quick. You can call them and they pick up. I also like the Mr. Cooper website. If you pay more, it shows how many months you would save over the term of your loan. It’s very nicely put together. I would recommend Mr. Cooper.

AWESOME!! Home Refinance - Mrs. ** & Mr. ** was very professional. They listen to my concerns and what I wanted to do, and helped me to achieve my goal. They made feel very comfortable and important, I would highly recommend Mr. Cooper to my family & friends.

I wanted to retire and since I already had Mr. Cooper, I refinanced with them. I have excellent credit so discussing my options with them went through smoothly. It was easy. Also, the reps were always very professional and knowledgeable. I would recommend them.

Our experience refinancing with Mr. Cooper has been wonderful. The first rep we spoke with is absolutely phenomenal and we're very thankful to him. He expedited absolutely everything. He walked us through every piece of it, answered every question and offered all kinds of information that we weren't really sure what to ask for. Then, the second rep was just as helpful. Although we didn't hear quite as much from him, he did most of the stuff behind the scenes. He was very fast and efficient in getting everything finished quickly.

My mortgage is simple. All I do is autopay it every month and expect a Form 1098 in January to show my mortgage interest paid for the prior year to write it off on my taxes. Every mortgage company I've used in the past 20 years has done this. My mortgage was bought out by Nationstar in mid-2017. I got dozens of emails and mail about how terrific it was that they bought it out, which immediately made me think this was going to be a nightmare. Then they changed their name to Mr. Cooper. Dozens more emails and mail about how fun it was going to be with their new name.

We were already a customer of Mr. Cooper and due to our credit card debt, we refinanced with them. We had to do a window replacement and we had an appraiser come out. Brandon, the rep, was very helpful. I’m kinda illiterate about my phone and he would help me do that kind of stuff to pull off emails, so he was great. Although we’re on a bigger payment with refinancing, it was a lot less time so, we were saving money. It also gave us peace of mind. We had an awesome experience with Mr. Cooper and their staff answered our questions very thoroughly.

I was trying to relay a change in my property tax bill. Come to find out, to my great surprise that someone in Mr. Cooper decided to quit escrowing for my taxes last July 2018 without notifying me. It seems incredible that as a customer there it is not possible to speak directly to someone in the Tax or escrow department. In addition the email they provide for you to reach the tax department is only for copies of taxes paid. You will receive an email informing you of such. On top of all of this in 2018 they double paid my property taxes! In speaking to a person in customer service she had no answer for why my property taxes were no longer being escrowed. All she could do is to put a request in for my property taxes to be escrowed going forward. She tried to get a supervisor or manager for me to speak to but of course they were all busy talking with other customers!

My husband decided that refinancing our old mortgage might be the best course for us. After we talked about it and prayed about it, we went with the same people that knew us, Mr. Cooper. Apparently, they bought out our mortgage from Nationstar who had our mortgage. All our interactions with their reps were positive except for one which was minor. We kept missing phone calls, but it was in a crunch. He was trying to hurry the thing through with us because we were going out of town. We just kept missing each other’s phone calls and that got a bit irritating. But the rep called us back. Other than that, everything else was very smooth. The whole process was very quick and much easier compared to other experiences we've had. Since we refinanced with Mr. Cooper, we had a bit of money to do some repairs around the house that were much needed.

I am one of the victims of this horrible mortgage company called Mr. Cooper. My mortgage was transferred to this scary company and I've had nothing but a living nightmare since. They're very disrespectful when a disabled person calls wanting to review paperwork that I cannot read or understand how my payments are being applied and so forth. I have a very sick feeling this company is corrupt. I do not like the way I'm spoken to on the telephone and I have spoken to many people including supervisors. I hope they sell my mortgage to another company. This is so upsetting. Avoid this company if you can at all costs.

My wife and I had Nationstar Mortgage when they rolled over to Mr. Cooper. I was contacted by them to where I can drop my interest rate to a lower one. The reps were good and their guidance was great when we were discussing the refinance options. Since refinancing my loan with Mr. Cooper, we were able to lower the monthly payments but in order to do so, I had to lower my deductible in my insurance and get the escrow down a little bit.

Our basement was completely unfinished when we moved in, and so we waited a few years, saved up some money and decided to pull the trigger. Mr. Cooper seemed very transparent and forthcoming with information. Everything is clear and easily accessible online and in the mail. They've been pretty good so far and it's really easy to see what's going on. We never had any questions about what's going on with our money, where it's going or where it's not going, how much is going to principals or to the interest. We've heard horror stories about that, and Mr. Cooper was always really nice, sending letters and emails first before anything definitive happened. From what we've seen, this is the best across the board in every area in which a company can provide services, so we've thoroughly enjoyed it. The ability to finish our basement and have a living space has been amazing.

Me and my wife always make payment the day before or that day of our mortgage is due since we lived in our house. This will be the second time they call and harass my wife cause of defaulted of Mr. Cooper that the first time we didn’t make a Payment so I called and I got nothing. Now this time they send us a letter saying we didn’t pay February payment and we are behind $1600 so I called and talked to Jacquelyn and she said we did and disregard that letter and she will put in on file that we made payment.

I have only been a "customer" for one month and already things are going sideways. They bought my mortgage from Benchmark and started "servicing" my loan on Feb 1, 2019. Sent a check to them to the address they specified. They lost that check. After checking with them for 3 weeks I put a stop payment on it and paid via the website electronically on 2/15. Suddenly a payment showed up in history (none had been no payments recorded up to that point) showing my 2/15 payment, but also a payment on 1/31. Then a the next day a reversal of the 2/15 payment, then a new payment for a few dollars less, with the extra allocated to additional principal.

My mortgage was transferred to Mr. Cooper and they sent something in the mail about refinancing, so I inquired about it. Their reps were professional and efficient. They also gave me good guidance about my options and were very helpful. I was very comfortable talking with them and they were very straightforward. The refinancing reduced my monthly payment and Mr. Cooper is a good company to work with.

My mom had a current loan with Mr. Cooper and it was time to refinance before the rates were up. We also wanted to lower the mortgage payment monthly. We did that and the guy whom we worked with was easy and outgoing. He got it done. I felt really good about the guidance that I received while we were discussing the refinance options. However, it was a little weird because the title company is a third party without an office which is not a common thing. Also, they were from Arizona while we are from California. Instead of having an office, the lady from their company comes to our place. I was a little guard-up as I thought the third party was supposed to be local. Still, we got the lower monthly payment since refinancing.

After battling round and round it’s time to do this. Mr. Cooper is a bunch of k-5 kids running around with crayons. After 2 years of tracing an overpayment my check comes back from state treasury. After 30 days wondering how to apply funds I get late fees and 20 calls wondering where my applied funds went. Now they want double payment for next month. Every month I have problems related to my payments. All I hear every month is I'm sorry. Well I think after 15 years I should move companies right? Nope bad negative reports from Mr. Cooper prevent me from transferring mortgage to good company and report to credit which drops my score to be in bad Apr ranges. Thank you so much Mr. Cooper for doing me a service. Talk to you next month about payments going crazy.

Mr. Cooper took over our mortgage and the payment had already been processed, but they processed two more times within a 3 week period. The first time they refunded, but the second time they state there is no record of them taking the money even though it clearly shows in from the bank and we sent them a statement. The problem is they are not refunding the money and additional bills have come out causing overdrafts and there is an automatic payment coming out in less than a week.

Mr. Cooper purchased my loan in June 2017, and at the end of the year they conducted an escrow analysis based in the disbursements for the year to determine projected escrow for the upcoming year. They projected that it escrow payments would be about $3K lower the upcoming year and adjusted our mortgage based on that analysis. Turns out if you only use data from what Mr. Cooper disbursed... disbursements over six months, not 12 months, you're going to come up short. BY... oh about $3K. When I called to fix the situation and ask why they are making payment changes based on inaccurate data, they had no answer. WHAT KIND OF BOGUS FINANCIAL TEAM DO YOU HAVE IF YOUR ESCROW ANALYSTS DON'T USE COMPLETE DATA? Just do NOTHING so I don't have to fix the problems YOU CREATED.

Mr. Cooper took two payments out of my checking account, not having the luxury to cover two I was negative over $1,000 for days until my bank stepped in to take care of it. Today (a week later) there is another payment taken out of my checking account leaving me with no money for gas, food, life. I’m waiting for a call back from them now but in the meantime reporting them to my bank's fraud department.

State Farm notified me my property owners insurance would be cancelled since I no longer occupied the residence. According to the insurance company, Mr. Cooper notified them in writing that I no longer lived at the address. This was news to me since I never moved out and have lived there for 15 years. Apparently just a totally concocted story by Mr. Cooper!!

I refinanced to consolidate debt and it was simpler to go with Mr. Cooper because it was with my current company. Our interactions during the process was professional and moved quickly. The guidance they gave us was very good. The APR and the payment both went up a little bit which I wasn’t looking for but I understood taking some money out would do that.

I was a Nationstar mortgage holder and if I hadn’t worked with Nationstar first, I never would have used Mr. Cooper because the name doesn’t sound like a professional name that somebody could trust year after year to do business with. However, Mr. Cooper was the best loan management we've had ever. I refinanced with them a year ago because they gave me a good rate and it worked. This time, I refinanced the house to pay my daughter’s car off so that we could use it to get her another car. She had a Nissan Versa Note that was dangerous and would cost tons of money. We couldn’t get anybody to take it in on trade and with something that she could afford to pay. We had to trade for a car that was two years older and had more miles on it, but at least we know my daughter’s safe.

I was in a little bit of trouble. My girlfriend loves her job and I needed to do something about it, so I decided to refinance with Mr. Cooper. I owned a few homes in the past and this time was the best, the easiest way to deal with the customer service. Mr. Cooper helped me a lot. They did everything that it was easier for me to finish up and close quickly. Matt, the loan officer, was great. Whatever I asked, he explained it to me from 0 to 10 and he made sure that I understood what I was asking. He knew what he was talking about and he helped me go through the loan. I secured a lower payment and a little APR which came with everything. The whole worked together and it is gonna be better for me in the long run. I love Mr. Cooper’s customer service. They put me first before anything else and they wanted me to feel that I was welcome to this company. I would recommend this company 100% to anybody that will buy a home.

Our loan was transferred to Mr. Cooper right in the middle of us completing a trial loan modification due to myself being put on bed rest during my pregnancy and taken out of work. From the very beginning our experience has been awful! I started having random people coming to my home and leaving notes on my door to contact Mr. Cooper immediately. Every time I called our "dedicated loan specialist" I would get no answer and no return phone call to my voicemail. I would call and speak with whomever was available and I was told "oh everything looks like it's in order, just keep paying your loan modification payments." This went on for months.

I inquired about refinancing my old mortgage as I was trying to get the escrow in a manageable position for me. I’ve had no issues with the mortgage itself and I just went right with Mr. Cooper. The mortgage professionals were very professional and it was a good experience. The guidance I received when discussing the refinancing options available was fine. My options were explained perfectly. Since refinancing the loan with Mr. Cooper, I've had a smaller mortgage payment.

I was able to find a really nice person in the Arizona office to help and get me connected to a manager in my home state. Tristan was able to resolve the issue.

We wanted to refinance our mortgage to get something where we could look in the future and have a lower payment. Our mortgage wasn’t fixed so we wanted to go ahead and get that done. We had Mr. Cooper do that as we've had really good luck with them. We were able to work things out when they needed to be worked out. Also, they gave us good advice when we wanted to go ahead and try to do two payments a month. They had to set that up and they were really nice. They told us how to do stuff and who to see. It was a good experience.

As I read the other reviews I came across a recurring issue. My Mortgage was transferred to Mr. Cooper on Feb 1st and since then they have withdrawn two payments from my bank at random days this month. I had already paid the previous mortgage company on the 4th of this month so nothing should have come out until March. It has cause nothing but stress and havoc with my Family having a holiday and kids to take care of. This is the second time this month that my bank account has a negative balance of more than 1000 dollars due to Mr. Cooper.

Mr. Cooper has been my mortgage company and I refinanced. The mortgage professionals got right on top of it and they took care of my situation. It was fast and effortless. I was able to get myself out of debt. I would tell my friends to give them a call and they can help them. If they can help me, they can probably help anyone.

When I originally got my home loan, it's through Veterans United. But right after that, Mr. Cooper bought it. I thought my 5% was really high, and with the economy doing good, maybe it would be better to refinance now or be stuck at that higher rate. As I talked to Mr. Cooper they seemed to have a better deal. Everything went smooth and easy. The guy from Mr. Cooper took care of everything and I got a lower interest rate.

We were already with Nationstar and had refinanced with them a few years ago and then stayed with them with the name change. We've been happy with their service. They've been very quick compared to other companies we worked with. The refinancing process was very convenient and quick. A lot of the interactions were online and the paperwork was all pretty much done, so we were able to just sign it and email it back. Their reps were always there when we had questions. We even called late into the evening and early evening and got a call back in a timely manner and for a couple of times, we reached them right away. We appreciate their helpfulness and availability. Refinancing with them gives us peace of mind and the APR went down a bit and we’re happy with it. We did a cash-out to take care of some credit cards and pay down some debts. We haven't had any problems with Mr. Cooper and I would definitely recommend them.

I received a large insurance check to repair damage to my home. The check was made out to Me and Mr. Cooper so I had to deal with this very deceitful company. After being unable to work the them to repair my home I paid the loan off with the insurance check only to find out they would not release the remaining funds for up to four weeks. So they are still, after 4 weeks, not returning the insurance funds stating that they are still processing some paperwork. The slowest most incompetent company, don't use them.

The rep of Mr. Cooper did a lot more than I did. They guided me where I could refinance and gave me the options that I had. With the first guy that I was working with, it never went through. And then, about a month later, I had about three more people from Mr. Cooper called me. I inquired about the last one, and they said he was no longer with the company. I didn’t know what had happened. But after the ball started rolling again the process just took about two weeks. A lower mortgage payment is always a plus and I got that after the refi.

The Mr. Cooper reps were very knowledgeable and pleasant. I called them up, told them what I wanted to do and they hooked me up. The guidance that I received for the refinancing was top-notch and the process took only 30 days.

I had my mortgage with Mr. Cooper and I decided to refinance with them. The process was pretty easy. It was all on the phone and they told me what was going on. Since then, I was able to consolidate my debt, pay it all off and just have one payment.

Basically, they deducted $3600 out of my escrow account and never paid my property tax. Ended up with a 10% penalty. Paid taxes directly since I don’t want a lien or more penalties. Keeps saying they did but have no proof. County provided copies to me of the file they received and guess what, the amount of $3600 for my parcel is not there.

I typically pay extra each payment and asked extra be applied to principal. Two separate months and payment they received one or two days early. They applied as "additional principal" instead of the monthly payment and then mark my account as delinquent. What type of mortgage company has a system that cannot recognize it is receiving the July 1st payment on June 29th? Or the September 1st payment on August 31st? Even in the report to the credit bureau it shows the extra money in the prior months. I had excellent credit that is now ruined thanks to the negligence of this company. I wish they'd sell my mortgage to some other company that knows what the hell they are doing. Sucks that my mortgage got sold to them!

Mr. Cooper was calling a lot. I kept declining every time they called, and then one day I just decided to listen and see what it was about. Their rep was very professional, very courteous and always available. They answered all my questions. Their customer service reps been more than helpful when I've had to reach out. And as far as getting through the process, they were very knowledgeable. They made it very easy and they made me understand everything. After the refinance I was able to pay off some other debts that I had. I recommend them. I hope they don’t sell my mortgage again because that’s happened to me like four times. But I like the company. The website is very easy to use, as well as the app.

Mr. Cooper has been my mortgage keeper, and I knew what to expect and I knew the questions going in for the refinancing. Since refinancing my loan, my payment dropped a little bit and I accomplished some more than I was looking to do.

Our FHA mortgage was acquired by Mr. Cooper less than 2 months before we sold our home. The title company facilitating our payoff received a payoff quote dated 12/5/18 good through 12/20/18 with an estimated closing date of 12/14/18. We closed on our home on 12/7/18. Almost 3 weeks later on 12/27/18, I looked up a phone number that had called me but not left a voicemail and discovered it was Mr. Cooper calling. When I returned the call, I was told that our payoff was short and we would need a new payoff quote. They provided a verbal quote and stated that we would need an additional $954.22 to pay off our mortgage.

We tried to refinance with Mr. Cooper but the guy that was trying to help us never came through. We decided to do it again - one of the loans was about to expire. Michael was our lender and he was great. He was really kind, nice, and communicated well with me. He made the refinance happen in less than a month. He took care of it really fast. He called me back and let me know what was going on. When we called him, he responded right away.

They purchased our mortgage on Feb 1st and took over servicing soon after. As soon as they took over servicing, they pulled a mortgage payment from our bank account. This was Feb 11 2019. After some time on the phone they agreed to refund the payment. They refunded back $14.82. Not at all our mortgage payment. After additional phone calls we had to email them a picture of a blank check in order to get our money back. In fact, the girl on the phone offered to have us text her a picture of the check as we complained that email was not secure. They have our bank information for autopay so why couldn't they just send it back that way. Extremely dishonest. I'm now realizing that I should call Chase and report this. Anyways, we are now waiting for a wire transfer of the rest of our funds. It's Valentine's day and the money we had saved up was stolen by Mr. Cooper and we had to fight with them to get it back. AVOID AT ALL COSTS.

We had half-started projects and we needed to finish working on our house. We had been doing business with Mr. Cooper and they offered us a refinance. We went for it and had a pleasant experience with their reps. Everybody was professional and courteous. In the past, buying houses required this document and then two days later, another document. With Mr. Cooper, they made it almost too easy. Any documents they needed, I was able to upload to a computer. Additionally, their guys were very knowledgeable and all my questions were answered. They walked me right through. With the refinance, my wife has been a much happier person now that we've started the projects again, which means my life is better. The joy of getting some things finished is a big thing.

I had a truly positive refinance experience with Mr. Cooper. Every person I interacted with was highly responsive and proactive. They moved my process quickly and communicated clearly and frequently. They were friendly and attentive. Every aspect of the experience exceeded my expectations and made me wonder why I waited so long. Thank you Mr. Cooper!

By far the worst mortgage company I've ever dealt with. They purchased my mortgage in October, and I've had nothing but problems since then. Something as simple as taking a payment ends up in 30 to 40 minute conversations on where exactly my payment was applied to. Countless phones call and getting nowhere. If I could give them no stars I would.

I’ve had 2 loans through Mr. Cooper and my third loan got switched over to Mr. Cooper and I’m happy I stayed with them. They were great. They did not only tell me what I asked for but were also given different options. Their process made it super easy that I could just download material and they got right back to me. When I needed something, it was a phone call. The two people that I worked with, Kyle and Elizabeth, were really easy to work with. It was just incredibly smooth from beginning to end. My only complaint is that my husband’s name is Robert **. When the paperwork came, it said, “Bob ** aka Robert **.” I didn’t like that because he never goes by Bob and it was all this paperwork that he had to write ‘aka’ on plus the new title says, “Bob ** aka Robert **.” I wished it could have been handled in the beginning. But I had no idea until we signed escrow papers. Despite all that, I’d still recommend them.

My mortgage loan was sold to Mr.Cooper and all my monthly payments are automatic. I always write down my principal balance and so forth. When I made $5000 payment towards my principal besides my monthly payments, my mortgage balance went down only by $4,354.28 in the next day. I always made principal payment with my previous mortgage company and the balance went down as how much I paid. First time, I paid extra principal to Mr.Cooper and it's so suspicious that where is my $645.72 (the difference)? They think we never keep tracking our balances or what!!! OMG, every time if I make an extra payment will they eat like that?! I'll call tomorrow morning.

I needed a lower payment, so I refinanced my old mortgage. I dealt with Mr. Cooper mostly through email and it was fine. However, I've had no benefits since refinancing and that was mostly because I put a lot of cash down to lower the payment.

While Mr. Cooper claims to make your life easier, they don’t, at least when they’re buying out your mortgage loan. Facts: Called - tried to pay my mortgage on 2/1 (you know, the due date). Was told I couldn’t (by a Mr. Cooper rep) but was told I’d have a three week window due to the transition. Got a “where’s our money” call from Mr. Cooper today. On that same call I asked to set up auto withdraw using my checking account [unnamed mortgage provider had on file forever]. Seems that all didn’t transfer over. Was also told at that time I couldn’t but again, would have a three week grace period. Guessing by the call today that wasn’t quite accurate. As someone who works with PHI and PII, I get it but the option - by this wonderfully innovative company - should have been to convert all payment etc info and as long as the borrower agreed. Mr. Cooper. Work. On. Your. Transition if this is going to be a thing.

The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completed quickly and efficiently, but yet without ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. Initial contact to closing in about 3 wks. Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. Would certainly recommend you to anyone.

Mr. Cooper bought our mortgage from our previous lender. After 6 months of working with them they send me a letter saying my payment is going up $600 per month. They claimed I had 2 taxes for my property and when I explained that was incorrect they said that they were right and I was wrong. After a week of dealing with it. I called them for the 4th time and told them we were calling my tax assessor and fixing it. Tax assessor told them same thing I had been telling them. The customer service representative supervisor said I would receive a callback on the following Monday.

Very pleasant experience refinancing our mortgage and consolidating our debt. Tom ** and Jonathan ** were very helpful and easy to talk to. The response time was amazing when needing to speak to them or responding to emails. The team was very eager to help and very timely with getting our loan closed.

After much debate and procrastination due to the anxiety of the dreaded process of refinancing and requesting a home equity loan, we finally bit the bullet with both! To our surprise Mr. Cooper, specifically Marvin ** and his team, made the process a dream instead of a nightmare. They were extremely friendly, knowledgeable, and courteous (even with my redundant, confusing questions). They made the process extremely streamlined, easy to understand, and were always there to respond whenever needed. Thankfully we made the best choice for our needs and couldn't be happier with the process and outcome! Thank you Mr. Cooper and team!

I was dealing with somebody else when I was trying to get some more money, but they kept going back to Mr. Cooper, so I said I might as well go to Mr. Cooper. The mortgage professionals at Mr. Cooper were very friendly and really nice and the whole process took a month and a half from beginning to end to get the refinance. It was not as quick as it was the first time and I didn’t get the money I needed because they went from the numbers I got when I first applied for the loan, and there was some more added to it. I also wanted to change my payment date to the middle of the month, but they couldn’t do that. It is due on the first, but my check comes in the middle of the month. Nonetheless, Mr. Cooper is a good company.

We were financing and our mortgage was really big until a few years ago when Mr. Cooper took over. We wanted to pay up some bills, so we inquired about refinancing. Everything went pretty smooth with Mr. Cooper. We didn't have any problems and it was easy to get in touch with them. Also, whatever questions we had were answered and overall, it went pretty good. The biggest benefit we got is we paid off a car we recently bought and some credit cards and different things. We were satisfied with the business that we had with Mr. Cooper.

Kevin, Lisa and others involved in our refi were excellent. They did all the work with the numbers and rates to save us more than $500 a month. They were very quick getting things done and kept us informed all along the way. Less than a month start to finish!! Thanks so much for excellent customer service!!

So very grateful for the professionalism and courtesy shown by each Mr. Cooper employee (and their outside appraiser, closer, etc.). Every step of the process was engineered to be simple, efficient, and understandable. It was a life-changing experience for me, and I would highly recommend Mr. Cooper for anyone's financing needs. Thank you most sincerely!

The ease and simplicity of the entire transaction from my team made this the most streamlined experience a pleasure. Their professional, courteous and motivation to procure my needs was “off the charts”. I will seek out them again when the need arises. Again, thank you Mr. Cooper!!!

When I was told Mr. Cooper has took over my loan from my original lender I looked them up to see what I was in for and tons of horrible reviews were in front of me. Well once it is was in their hands a representative contacted me introducing herself and the company she represents - Mr. Cooper. She explained nothing was changing but the address for payment, and asked did I have any questions? I asked a few and she answered them. She also informed me of the app they have.

I had a high mortgage, so I wanted to refinance. My percentage was very high and I wanted to take it down as far as I could. When I called Mr. Cooper, they were very helpful. They guided me through the whole process and I really enjoyed working with Ryan. He has really helped me the best he could. He gave me a number of different options to pick from and gave me all the information to make the choice, and that's what I did.

Everything went very smoothly. My wife and I had no problems with any of the long long forms at settlement. All settlements were done at home in about two and a half hours. The long distance papers were done over the internet or email service. Mr. Cooper made everything so simple and easy for us which was an enjoyment on our refinance.

I was very pleased with the service I experienced recently when I applied for a refinance for my home loan with Mr. Cooper. The staff, Kyle ** and Lee **, worked with me, tirelessly, putting in long hours to help me get my loan. Their patience and persistence paid off and now my finances are so much better for it. They literally saved my professional and financial life and I am very grateful.

The loan and application process was great and I had a great loan processor, Mr Brian ** and Mr Marc **. It was an easy process and just want to say Brian and Marc, Thank you for your assistance and patience with Me.

They overcharge for escrow. These figures are not exact. Close to $2000 in taxes etc. They "assume" 10%+ annual increases. They take $2500 this year. They don't check tax receipts at all. When you call them - Rude, rude, rude. These people are real jerks to deal with. Good luck.

I had phone calls with the reps from Mr. Cooper and they were most helpful. I was impressed that the first time I spoke to a loan officer, he had everything all figured out. His name was Jordan, and he told me what I could pay off and what my new payment would be. I was really impressed that he had done that before I even spoke with him. Now, I've paid off all my credit cards and got some extra money so I could get some things done around the house.

I've been through a lot of closing and the one from Mr. Cooper for our refinance was by far the smoothest, quickest, and had the best communication. Customer service is critical for business relationships, so keep up the great work!

Jacob and Nick were very helpful in guiding me through the refinance process. Our loan is small and only a 15 year, but they treated us as well as they would treat a larger customer. The at home document signing was really convenient.

It was a little rocky at first but once Jack ** was involved everything went perfect, he kept in contact with me several times a week letting me know what was going on and when he promised closing it happened.

I wanted to consolidate some debt and already had a mortgage with Mr. Cooper. Their customer service is above par. I continually got updates and I got the documentation that I always needed. They were able to work with me and got what I needed to be done swiftly. They were accommodating and found somebody within two miles of work to help me close. They were very transparent when the refinance options were being discussed and told me if I had a choice.

I found the representative very knowledgeable and willing to offer different 'what if' scenarios. When we agreed on all the information, the process moved very quickly and smoothly, including closing. My compliments on the professionalism of David ** and Lashaia **.

Little over a year ago when INTEREST RATE were lower, I asked Mr. Cooper to refinance my contract with them to lower my payments and interest rate. Mr. Cooper SAID NO. Months later when Mr. Cooper finds out I am seeking other companies to refinance with they say yes, but at a interest rate at 5.85 instead of a lower rate if we would have refinance when I first contacted them. THE COMPANY IS NOT OUT TO HELP THE CONSUMER. ONLY THEMSELVES.

The Mr. Cooper team was fantastic in guiding me quickly through the refinancing of my home. Through their efforts, I was able to close on my refinance in less than 30 days! They communicated with me each step of the way and quickly responded to emails and phone calls. The team was courteous and professional. I highly recommend the Mr. Cooper team for any home financing questions.

The process was started by a person who was very helpful and went out of his way to get all paperwork done. However once it went to underwriting a lady handling it was awful. She waited a long time to inform us we needs a termite inspection and was test done, all which cost unexpected dollars. She asked for numerous form over and over again and I had to travel to a fax machine at UPS to do this each time.

Mr Copper corrected their error. All good now

I am fully disabled so my income is Social Security disability. I have an 18 year-old son that's graduating in May so I will lose child support at that point, and had no choice but to refinance. I had two mortgages and I combined them. I called Mr. Cooper and the rep walked me through everything and did all of the initial steps. She was just fabulous. She followed through from the day we started until after everything closed and the payments were made.

I have some issues that I wanted to fix at the house. My fund is about to go out and I have a lot of equity. I have six years left on my mortgage to pay off. So, I was crediting and then paying more interest outside. I can refinance for 10 years and get what I needed to fix my home. I worked with Mr. Cooper since I always start with my mortgage provider first. The interaction with the rep during refinancing was smooth and I was very much satisfied. Discussing my options with the rep was good and competitive, and some stuff that needed to be done was exemplary.

My loan was acquired by Nationstar Mortgage dba Mr. Cooper and I received a letter that everything would transfer with my account as I had it set up with my previous servicer. Well they missed my town tax payment and I received a delinquent tax bill. I called Mr. Cooper and they acknowledged they missed the payment and that they would take care of it and cover the penalties and interest, since it was their error. Several days letter I received an email that they had paid it all from my escrow, including the interest and penalties.

Mr. Cooper offered me a loan modification pre-approval over the phone in June 2018. The phone representative told me what amount to pay and when to start making the new payments. I complied and Mr. Cooper accepted the first three trial payments and one additional payment. All of a sudden my October, November, December payments are rejected. I thought it was a bank error. I finally called Mr. Cooper in November 2018, learning that they refused payments claiming that they did not receive their loan modification papers back. I pleaded with them to send me a new set of papers and they refused. Ironically, with both their emailing and text capability, I never knew to even expect loan modification papers in the mail, especially since I was offered the pre-approved modification over the phone.

Very straightforward. Agents very responsive to questions. Obviously I got my refi but I did have one issue come up that they did help work thru. Very helpful agents. Kept me in the loop on what stage it was in. Easy to track.

I just closed my refinancing and I’m beyond happy with the service I received. Every representative I worked with always went an extra step to make sure everything was in order and my questions were answer. I truly recommend this company. Thank you for all the help I received. I hope you’re able to work with Isaiah ** and Kevin **, both were excellent in helping me with my refi.

I received an email and I called and inquired about it. The rep from Mr. Cooper told me that I could eliminate the debt that I had. The interaction was very professional and it was well-done. He was very well-versed in what he knew and I was extremely comfortable with the process. If I had any questions, they answered them for me right away through phone or email. Working with Mr. Cooper got me out of debt. People should go with them. I was very satisfied with everything and I had an excellent experience.

Great experiance for me. Own my own. Brian and Matt guided me all the way. Something I needed to do. When someone in your life took care of everything and now you are on your own was a big deal... Thanks to Nationstar Mortage.

Overall, it was both a profitable and smooth process, once we finally came to terms. It felt like a bit like buying a used car prior to actually settling on terms. While there was appeal to having a low document quick and easy loan, as your company already carried the loan, achieving the same terms on a loan that was at least .5% lower per year only made sense. It probably should have been brought up earlier in the process, and it would have saved us both a lot of time. However, once the ball started rolling, and once the company actually figured out who would be handling the process of my loan, it went smoothly and quickly. Thank you to Mr. ** for that.

Lee ** and Gisah ** were absolutely wonderful in terms of their help and guidance. They are and will be an asset to any organization they work for. Thanks to you both for helping us get seamlessly thru the refinancing process.

Tom ** and Linda ** were wonderful in helping me through the refinancing process. I really appreciated all the help and support from them. We were able to close in less than 30 days thanks to their expert guidance and constant communication. Would definitely recommend Mr.Cooper. Thank you!

My mortgage was purchased by Mr. Cooper in Dec 2018. In January, 2019, they told me that they are increasing my monthly mortgage payment (on my 30 yr fixed loan). I have tried to get this resolved with the Lender but they are unwilling to resolve my situation. I am filing complaints with the BBB and mortgage regulators.

Mr. Cooper was great. loanDepot was supposed to refinance my loan in December, but they came back with a credit report from the bureaus that was totally false. I pulled all my reports and sent them to loanDepot and said, “This is what I can get my hands on. Where the hell did you get your information?” They said I was delinquent. I was overcharged from my charge account. That wasn’t true because I have no delinquencies. I have 767 points on my credit on all the bureaus. loanDepot denied me the refinance. So, I went to Mr. Cooper to see if they would do it. They did it.

I had some life-changing experiences and I decided it was time to refinance. I tried Mr. Cooper first and had Jason as my representative. He took me through the process and then I went to other financial institutions to see what they could offer. Mr. Cooper was not quite at par with what the other ones were offering but it was close enough to where I didn't have to redo everything and just roll it over to the same company and my escrow account dialed in. I could've done better but it would've taken a lot more legwork. When I came back to Jason, he pretty much matched what was offered. The APRs were a little higher but the monthly payment is lower which was what I was actually going for because I've retired. Jason was my go-to guy and he was good. He answered my questions and he held my hands through the whole thing. We stubbed our toe here and there but it was nothing major. The transaction was painless and I'm really happy.

My wife and I recently completed a refinance of our home using Mr. Cooper. We worked with Scott and Duke, both were stellar from the moment we began working with them. Their communication with us was top-notch, we never felt out of the loop or that we weren't being taken care of. Would definitely recommend.

I have been paying a mortgage for the past 15 years and I have never encountered the issues I have with this company. My mortgage was sold to these people and I am not happy. I do not want my loan with them and I am looking for ways to get away from them. The first incident with this company was I made a payment to them via the website but something went through on my account not leaving enough funds for them to get paid so I put a stop payment on the check so I would not incur overdraft fees that would eat the remaining portion of the mortgage money up until I get paid a few days later and add the difference. Well, they were determined to get that payment because they changed the name of the company and the amount of the check so that it could go through and it did make my account $347.00 negative.

My mortgage was sold to Mr. Cooper and I was notified by my previous mortgage company. I did not receive a statement or invoice from them to make my monthly payment so I called on the first of the month and sat on hold for 49 minutes with no answer. I hung up and tried again but they were now closed. I tried to make a payment with their automated system but it wouldn’t let me. I am currently on hold attempting to make a payment and it’s been 39 minutes which is absolutely ridiculous seeing that I have to sit at work on hold to pay someone $1700. This is horrible customer service.

We wanted to do some remodeling in the house and I thought it would be easier to go through Mr. Cooper than start with a new one since they are already our mortgage company. The mortgage professionals we worked with were very nice and efficient. Everything went smoothly. They were prompt when I had questions. The whole process took about two weeks so it went really quick. Although refinancing didn't lower my payment and didn't lower my rate, I was able to pay off some other bills and get the money for the remodel, so it all worked out great.

It’s been a year and Mr. Cooper still hasn’t fixed their error of sending us an escrow check that we had to beg to get them to take back. Our mortgage payment has fluctuated to almost nothing with us continuing to make regular payments and them only applying the ridiculous small mortgage and the rest to an overflow account... Then they make the payment ridiculously high and we had to make numerous of calls to find out where the thousands of dollars we had sent been applied on, they once again switched our mortgage payment to like 400$ and were like what on earth! And we call again... Now this has been going on for a year now! Ever since I was switched to these unethical company, how are they still in business??

I needed some repairs done on my house and inquired about refinancing my old mortgage. I emailed Mr. Cooper and their communication was great. They got right back to me and they were right there letting me know about everything I needed. I told them that I wanted a refinance and that’s what they did. They didn’t give me any other kind of option on how I could borrow the money I needed to borrow.

My experience with Mr. Cooper was good from the beginning to the end. They told me everything I needed to do. I already had an idea of what was going on and everything went and ended the way I planned. Plus, my interactions with their reps were good and they were clear on what was going on. Mr. Cooper did a great job.

My wife and I just completed a refinance of our home, got a much lower rate, shorter term with the ability to pay it off 4 years sooner than we had anticipated! Shoutout to the EXCELLENT communication, transparency and efficiency of Lauren ** and Gregory **. Has to have been the EASIEST mortgage process either of us have ever been through. You won't be disappointed by choosing Nationstar/Mr. Cooper!

This is the 2nd time I decided to refinance using Mr. Cooper. The process started out smoothly and I was able to work with the same representative as before. However this time around the process has dragged on for weeks unnecessarily due to lack of communication and misinformation. And the appraiser they are using is unprofessional and does not work in a timely manner. My closing date has been moved twice even though I have done everything I can on my part to be responsive and upload documents as quickly as possible. I'm extremely disappointed.

For the last payment of my mortgage Mr. Cooper failed to notify me they would not accept automatic payment from my bank account as I had been doing for the 15 years of my mortgage. I called them because I had not received the document stating that I had paid in full, thinking that the last payment had already been done automatically. That’s when I found out that the last payment had to be done by cashier's check or wire transfer. I went ahead and did the transfer, but they reported me to the credit bureaus for “being late” and screwed my excellent credit history.

I called the service center to request for paying off my loan on 1/8 and they said I would get an official letter with pay-off amount within a few working days, and 2 weeks later, I still don't receive it. On 1/24, I made another request on-line, I had confirmation that says I will get it in two working days. I still don't get it yesterday (1/30/2019). I called service again, and they told me I made multiple requests and each time, the pay-off amount goes up (I guess they charge $30 per request). They brought in a Sr. Lady in the call and the Lady told me she will make sure to send electronic file to my email by last night, I still don't receive it. What kind of service is this?

I had a pleasant experience with Mr. Cooper, and I was really impressed with the services. I was gonna go with my personal bank. But I went with Mr. Cooper because I wanted to get a cash out. If I went with my personal bank, I would need to have to have my mortgage for a year or more before I could do a cash out. And I need to do a home improvement which was my reason for a refinance. I was working with a loan processor, Maya, and she did a wonderful job. And I finished in a timely manner. I was surprised how quick the loan process went about.

I was looking for a lower rate and I was looking to refinance my old mortgage but I’ve been with Mr. Cooper so I decided to stay with them. I had good interaction with their rep and I was comfortable working with them. I would tell them what I needed and then, they would ask me whatever they needed from me. Mr. Cooper is very user-friendly and we haven't had any problems with them.

My mom started out when the company was Indymac. She had absolutely no problems back then. It then changed to Ocwen, once again no issues. It changed again to Nationstar, and that’s where the bs started to become an issue. However it’s was not at all a huge issue as it is now when they changed to Mr.Cooper. My mom as a book of medical issues going on, and all Mr. Cooper is doing is making her health worse. She missed one payment and it threw everything to hell. She was placed on the repayment plan to get her caught up. She did as she was told, and made ALL of her payments every month. They have taken her full payments and placed them elsewhere, and have the audacity to call and harass her saying she’s still behind thousands when she’s absolutely NOT! They place your payments in ‘Suspense mode’ so your money is just sitting there and meanwhile they're sending statements saying you are behind.

Mr. Cooper made our experience of refinancing our home seem so effortless! The team we worked with made us feel at ease with our decision. They were available for every question or concern that we had. They were patient and didn't make us feel like we were just another client that they had to push through the process. They made sure we knew about all options available so that we would get the best rate. I would highly recommend anyone who was thinking about financing or refinancing their homes through Mr. Cooper. They treat you like family.

Today was a blessed day. I got a job offer from (VA) Veterans Affair, but when I came home to see an ambulance at my house taking my wife to the emergency room because she was having major chest pains because of her arguing with our loan representative Todd ** from Mr. Cooper kind of ruined the evening. Let me explain in detail. We bought a new construction home January 8th of last year, a month later our mortgage was transferred to Mr. Cooper. Two months after moving into the home I lost my job. A couple of days later my wife had a major stroke and in our 29 years of marriage, she has had 4 heart attacks and now 7 strokes. I couldn't go out and immediately get a job because I had to care for my wife because I'm her only caregiver, so we use up our savings and also used up my 401K and at the same time we kept in contact with Mr. Cooper. Let them know what's going on.

My loan was bought out by Cooper. After a year I found out they didn't pay my home insurance bill although I called them twice when it was due to get address for insurance co. to send it to. My insurance sent bill twice also. Cooper insists no one talked to them. But since I received my new policy I thought I had insurance until one year later Cooper sent notification they were ordering insurance for me. That is when I found out they never paid for the previous year.

I didn’t have a fixed rate, so I inquired about refinancing. I already had a loan through Nationstar and I had been with them for such a long time, so I decided to go with them when they became Mr. Cooper. Also, they kept sending me letters about refinancing so, I thought I might as well do it. I interacted with their reps on the phone, via fax, and email, and they were very nice. The whole thing took quicker than I thought and everything was electronic. It was a good and easy experience overall. They also tried to sell up and offered to pay off other debts to increase that loan amount, but I said no. All in all, signing up for the refinancing will give me the fixed mortgage rate in the long run and that's a benefit for me because my interest rate had been growing in the past two years and I needed to stop it from blooming.

Mr. Cooper is a bad company. They lie, they threaten. I have been trying to modify my second mortgage with them for 3 years. They have denied me a modification and lied on many occasions during the process. They offered a modification and added interest to the loan. They received it from CitiMortgage. It was already a delinquent loan that CitiMortgage never helped with. This loan had a high interest rate and accumulated over 40k interest. I have been asking for assistance for 9 years but was denied all options. Now, Mr. Cooper is giving us a bad modification. Fannie Mae never helped us after our hardship & bk.

Our mortgage got sold to Mr Cooper so we ended up with them as vs choosing to be them. Every month since they took over the is just that. No escrow or homeowners is included. The bill has been paid in full, every month without fail and despite that they added insurance to the monthly payments and the keep increasing that amount even if I pay that on time I keep getting bills saying I am delinquent and have reported to my credit on more than one occasion. Every month I waste many hours on the phone with their customer support repeating the same explanations with no use cos they tell me the issue is fixed but not really. I am close to suing them for damages. Homeowners, stay away from them and report them to Better Bureau and any place that matters

My previous loan was with Mr. Cooper. And everything went fine on the refinance. I had the opportunity to shop around as far as refinancing. But for me, it was more seamless and less of a headache to stay with Mr. Cooper. When you’re closing and meeting with a closing attorney, and you have to provide a witness, sometimes, that can be challenging, especially if you’re trying to close during the day when no one is available. I had to scramble and try to find someone that would be able to come over to the house and be here for two seconds to sign a piece of paper. But other than that, everybody was fine, informative, and stayed in contact with me throughout the process. And I always knew what step my loan was in. They also added a portal that let me know exactly what part of the process my loan was in or if I needed to add any documents. When I refinanced previously, that wasn’t something that was offered. So, that was a nice surprise.

At one point, my mortgage was sold to Mr. Cooper. I wanted to get some money for repairs and debt consolidation and inquired about refinancing. Everything was done through email and phone calls. I filled out everything I needed to online and the website navigation was really great. The appraisal was done and everything went just like it was supposed to. I’d recommend Mr. Cooper.

My past 2 months of mortgage checks have not cleared. This is my final payment and it's taking forever to pay off! When I called Mr. Cooper a few days ago, I was told they hadn't received my checks, so I canceled them and paid Wells Fargo $30 per check to do that! Today, I was told Mr. Cooper is holding my checks and will mail them back. WTF!?!

The old mortgage I had was okay but I want to be given a good rate so I refinanced with Mr. Cooper. Their rep is very nice and the knowledge they have is good.

I recently refinanced my old mortgage with Mr. Cooper. They were the company I was using and I was trying to reduce my monthly payment too. Their reps were professional and were very easy to work with. The process took three weeks from beginning to end and since refinancing with Mr. Cooper, I lowered monthly payment and got some money back. I appreciate them helping me get what I needed to be done.

The reps at Mr. Cooper were wonderful. They were very helpful, very efficient, and very quick. We went into refinancing because we wanted to upgrade our home and purchase another home. Refinancing with Mr. Cooper was a smooth process. I did everything online and it was really easy. Everything worked out really great. It was very stress-less. Now, we have the freedom to be able to pick up a property if I need it, and we are doing upgrades on our home.

22,000 paid with only 8,100 going towards the principal. They are not here to help anyone. You wouldn't know their ways unless you ask. Quarterly reports we do not receive. Fluctuating contractual payments without being notified when they change. They want you to fail. Unapplied funds constantly. I asked for a final payment total and they tack on an additional $5,000 in fees just so I can pay off. I have received 2 class action lawsuit invitations through the mail. Look at the comments, click recent. This site will not show the recent. It was last updated today but the most recent review was in October. Click on the 1 star reviews. There you will see the recent reviews. Nothing nice to say. I feel sorry for anyone who gets trapped in by this company. Several lawsuits against this company.

I wanted a better rate and my brother told me about Mr. Cooper. My interactions with their reps were all great. They were all very helpful, fast acting and straightforward with everything. And it was very easy to get a hold of them. I didn't know a lot about what was going on and they really educated me. They guided me very well and got me a good rate. Now, I have a better payment. I would definitely redo the refinance with them.

Spring 2018 our roof suffered hail damage. Our insurance company inspected the roof and agreed. We installed a new roof which was inspected by the insurance company who then paid the entire claim. Ever since then Mr. Cooper has been calling and sending letters insisting that I give them $35 to pay for their inspector to "inspect" the new roof. They never explain what their inspector will be inspecting for (that we have a roof on the house(?), that the roof is new(?), that the quality of workmanship is acceptable(?) that the new roof does not leak (?) The insurance company was sufficiently satisfied with the new roof that they paid us over $20k. Mr. Cooper has never requested a photo of the new roof or a copy of the final contractor invoice. Why does Mr. Cooper continue to harass us? Oh, did I mention that our mortgage balance is approx. $20k on a house worth over $600k.

Our mortgage is just that. No escrow or homeowners is included. The bill has been paid in full, on time every month. Our homeowners insurance has never lapsed. Mr. Cooper, even after providing all the necessary homeowners documentation, tacked their insurance on and charged us. Several lengthy phone calls later and more documents being resent, our mortgage is now somehow higher than it originally was. Every. Single. Month, we make the same phone call and are told that it has been corrected. Yet, here we are, 8 months later, with another incorrect bill and no relief in sight. Homeowners, GO ELSEWHERE!

I needed money to do improvements and consolidation and Mr. Cooper was who my mortgage was with, so I went straight with them. I dealt with two people and I liked both of them. Everything went smoothly but I had one complaint. I have a home warranty that was built-in to the mortgage payment and I asked at least two times if this was gonna continue with the new mortgage. They gave me the impression that it would transition over but then I called the home warranty company in the last week and they did not get their payment, so I had to make a manual payment. The ball was dropped on that but it was not a big deal. Overall, the people that I dealt with were good and the whole refinance process was quick. It was done in about three weeks. I got some cash out and I got to skip a monthly payment. I got out of it what I was looking for, so I’m happy with it.

Mr. Cooper bought my mortgage when they were Nationstar. Then, I inquired about refinancing because of the interest rates. Mr. Cooper was easy online compared to normal banks, which are hard to deal with. Their mortgage professionals were also very pleasant and knowledgeable. The rate and terms of my new mortgage were fair and the whole process took less than 30 days. I have a bigger mortgage since refinancing my loan. I would recommend them.

Late fees!! Mr. Cooper states 5 years ago they put money in our account by mistake. Nov. 2017 they removed funds & never informed me of this. June of 2018 I went online to make a payment and notice they had my account negative for 6 months. I spoke with them over 20 times and they keep give me the run around about correcting their mistake. They finally told me there was nothing they was going to do, that I need to fix it. I pay every month but they show me being late and adding fees. This was their MISTAKE initially and my account needs to fixed. I'm very disappointed in the way MR. COOPER conducts their business.

Our credit scores were reduced due to incorrect data which was reported by your establishment. Besides the fact that your areas like IT, escrow and customer service are unaware of the discrepancies that are being submitted to the clients and even the last transaction that was suppose to be handled with ease caused and is still causing us plenty of grief. My spouse is insisting that I contact all agencies like BBB, Facebook, Instagram and Twitter to report all the inaccuracies and phone calls that took place between us and your associates. We couldn’t even receive the proper final bill amount from your financial institution and later on received a $0.29 refund.

Every month I send a payment electronically that is in excess of my monthly payment due. On at least two separate occasions I called to inform this bank that I wish any excess amount to be immediately applied as additional principal. And yet they have continued to put the money in “unapplied funds” which means that my principal does not go down as fast as it should and I am charged higher interest than I should be paying since the payment is not being applied appropriately.

I had a mortgage that was sold to Mr. Cooper. Refinancing with them seemed easier to me. I really wasn’t interested in doing a long-term search. They were my mortgage company already, and so I decided to use them. And I was very impressed with the process with them, so I was glad I did. I called and I got a representative, a gentleman who knew his stuff. He understood and knew what was going on. He assumed some stuff, and he was right on about what he assumed, about what my house was worth, and how much I was in debt. It’s a debt consolidation. Then, I was sent to his loan processor, Sonya, and she was absolutely amazing. Because I’m not the greatest genius on a computer, and when I would get stuck, she would facilitate it. They were both very helpful.

We recently refinanced our house with Mr Cooper. TJ ** is very knowledgeable and truly professional to work with. We'd definitely recommend contacting him to review your options and work with Mr Cooper. Even as the process moves further down the line, TJ was always there to answer questions and give advice.

I am very upset about the accounts payable process. I have completed contract work for Xome/Mr. Cooper. I have two large invoices from December 2018 that as of today 1/18/2019 I have not been paid on. I have emailed these invoices to Xome/Mr. Cooper on several occasions. I had initially emailed them to accountspayable@xome.com and then someone with accounts payable sent an email that I needed to email these invoices to invoices@xome.com. These invoices were due upon receipt and should have been directly deposited into my checking account as done before when I contracted for Assurant. The process started on 1/3/2019. My financial situation does not give me the luxury of not getting paid for services rendered. I have not been able to locate a good phone number to discuss this situation with anyone at the company. Please advise.

How can Mr. Cooper use monies to cover (so-called) back debt, but yet, foreclose on me and without communicating what they've done and why. It don't make sense nor does it add up! In addition to Mr. Cooper confiscating 5 months payments, they were trying to extort $14,000 plus dollars from me, to keep our home in less than two weeks notice? I would have paid if I had the money they were demanding but I offered what I had. It's not fair and it's not good business.

I have an existing mortgage (very small balance) with Mr. Cooper and an attempting to cosign on a mortgage with my daughter for a second home. Even though I am an accredited investor (excess of $1,000,000 net worth) with many solid monthly interest returning investments, no debt and an 830+ credit score, I do not qualify for a mortgage with 20% down! Not sure if it is age discrimination (I am 73) or incompetence on the part of the underwriter. My CPA says there should be no issue. Because the mortgage person I worked with initially said based on my returns and all the documents they requested it should not be a problem, I proceeded to go through with the application. I have a contract to close on February 5th and I am afraid that since I was strung along this long, I may well lose the house and my earnest money!

We had Nationstar in our first property and in our second property, we had a differnet company. Then they sold ours to Mr. Cooper. So, we thought why not just refinance with Mr. Cooper for convenience. During the refinancing, it was great. Everyone was very responsive, and my questions were answered, and I was taken care of very well. Everything was handled so well on the front-end

This is the short version of course.

My dad was approved for a home loan with a loan officer named Cindy **. The loan never did close, she did not work much on the loan for 4 months!!! Then the government shut down and they said they could not get the payoff. Also they would not close on the loan until we paid $1200 to hook up on county water (we did). It was one thing after another on this loan with them. Then my dad was late in his car payment and they said, "Sorry you don't qualify now". We have put out a lot of money to get this loan closed and now it will not when no loan should take 4 months to close. I think the bank is shady and would never use them. I WANTED TO GIVE NO STARS BUT I HAD TO GIVE ONE.

This is the worst company I have had to deal with when it comes to my mortgage. They didn't pay my homeowners insurance for 1 month after it expired. Then they send me a letter saying that my insurance has lapsed and I'm going to be charged to have their insurance. I had the money in escrow so I don't see why they didn't pay like they were supposed to. When I can pay off my house will not be soon enough. Watch your statements, they also lie about when they make payments.

I just wanted to take a minute to say that my experience closing my loan with Mr. Cooper was first-rate. Zakir **, my mortgage professional, and Duke **, my closing coordinator, could not have been more helpful. They helped me understand the process from beginning to end, and they answered every question I had. True professionals, both of them. Hats off to Mr. Cooper!

I did a refi with Mr. Cooper since our loan was already with them. I’m satisfied with their services so I figured that I’d start there. I was on the phone with their reps and I also had interactions with them through emails. They were all very professional and willing to try to meet my need. They had a high level of knowledge and were very good on providing me my options and looking for solutions. Refinancing with Mr. Cooper helped us get a bit more money in the bank, lowered my payments and consolidated the loans.

In 2015 my mortgage was included in my bankruptcy. I pay 100 & when I look at the trustee payouts, there has not been one payment missed since filing. However, Mr Cooper has funds that are not applied, some are missing, some in suspense, different amount & nothing makes sense or can be answered. I need all payments applied correctly & my account fixed ASAP. I will be filing a formal complaint with BBB & the CEO, Jay Bray if this is not corrected promptly. This is causing, stress, sleepless nights, confusion, etc. This is totally a mess. Customer service wasn’t a lot of help, just gave me an address to write to.

My experience with Mr. Cooper was good. They bought up my mortgage company beforehand. They had already been in place so I figured they knew my file and it was easier to go with them. They gave me the options that I had available and the interest rates. By refinancing, I've had lower monthly payments.

My home mortgage was purchased by Mr. Cooper a few years back. I had a miscommunication on my home hazardous insurance for 2 months and they took out an insurance to cover that period and have never canceled as I have my own I am paying on. I have contacted them at least 6 times and I'm on hold for around 30 minutes each time and have been told it will be taken care of and yet I am continuing to get interest and late fees charged and showing I am late on payments. This was in April 2018 still dealing with this 1/14/2019!!

My loan was with Nationstar and then, I got a letter saying, “Now, your loan is with Mr. Cooper.” I’m lazy and I don’t like to change. They contacted me to refinance and after the 25,000 times that they’ve tried, I said, “Okay. Let’s do it.” I reduced my length from 30 years to 15 years. My interactions with their reps were very good. They were quick. I got the information I needed and it was timely. They followed me through the process and they were nice all the time.

Outstanding personal attention from Taylor **... so respectful of my time; he strived to keep me informed at each step of the process, returning calls & emails promptly... what a pleasant experience! I would definitely recommend Mr. Cooper for any home purchase and/or refinance!

I was with Nationstar and Mr. Cooper switched over. They provided a lot of information, and they got back to me frequently. I never had a question that was unanswered and every single one of my interactions with them was pleasant. They were very intuitive. The process was also perfect and it wasn’t as tedious as before. Mr. Cooper is very personable and helpful, and since refinancing, my mortgage has been less.

It was convenient to refinance with Mr. Cooper since we had a loan with them before. Their reps were all very nice and professional.

I’ve been with Mr. Cooper ever since they bought my mortgage back in 2010. I’ve been happy with the mortgage over the last five years, so I just stayed with them when I decided to refinance my mortgage. I got lower interest rate and the reps were really helpful. They always kept me informed and I knew from the very beginning every step of the process.

My wife went to a nursing home, which made me refinance with Mr. Cooper. The interactions with their reps were great and they did good work. I told them what I wanted and they took care of it. Although my payments ended up being higher, I took care of some other bills. If others were thinking about getting a house, I'd recommend that they call Mr. Cooper.

I am a contractor who performed a service for a homeowner and the homeowner as well as insurance company were pleased with my services. It has been an extreme challenge to get paid from Mr. Cooper as the funds are now in their bank account. I handle personal property so the check should have not had the mortgage included to begin with! I am hoping that they release the funds and stop holding on to money that doesn’t belong to them.

Amazing company to deal with. Extra nice and attentive customer service. Always working with the client. I highly recommend them. Keep up the excellent work. They always make you feel important and understand every situation.

I was very satisfied with the refinance process with Mr. Cooper. All of the representatives were knowledgeable and courteous, and answered any question I had. The only complaint I have is that the cost to refinance was expensive, in my opinion. But again, I’m very satisfied and happy about refinancing my home.

I had a medium-sized debt that I had to consolidate and get better rates, and looking around, I found that my best option is getting a refi, getting a cash-out. And having my mortgage with Mr. Cooper, it was convenient going with them as well for the refi. I didn't have to do a whole lot. They got all my information already. They also waived the application fee and the inspection fee. The rate was a little higher than others, but just the convenience was worth it. I dealt with two of their personnel and I was happy with all the information that they gave me. They're very friendly, professional, thorough and straightforward. They don't hide anything from you. I really appreciate that from them. With the refi, I was able to pay everything I owed -- that alone is a big plus for me.

Everything went smoothly with Mr. Cooper. They bought our loan from Citibank, and they sent me an email talking about refinancing. My wife and I was thinking about it, so we went ahead and answered back, got some information, and wound up deciding to go ahead and do it. They got back with us real quick. In just a few minutes, they had us all the information that we needed to do. They walked me through every step of the way in the website. Any question I had, they answered quickly. They sent me an email containing what I needed to do, and exactly what I needed to supply. It was pretty simple. We already had a pretty low interest rate, but we were able to pull some equity out so that we could build a new outbuilding that we wanted to build. We just closed a few weeks ago. We've already allocated some of the money for the projects, and it was nice not to have a house payment for the month.

If I could give negative stars I would! My husband called since he is furloughed due to the Trump/Congress BS. He has the paperwork stating he is furloughed until god knows when. They basically told my husband they don't have "Any Programs Available Right Now" and they didn't care and just wanted their money. Well good luck! You want your money go knock on the White House front door and ask for it. We didn't ask to be put in this position. We didn't have any issues with Vantage West Credit Union extending us a reprieve with our vehicle loans and credit card. And it's not like we never made our payments...

They bought our mortgage 1/2 way thru the year and they tried adjusting our mortgage to a lower payment. We disagreed and kept paying original higher amount and noted the difference in amount towards taxes and insurance. We got a year end bill with an add for $500 from tax adjustments and initial lower mortgage adjustment set by Mr. Cooper company. That being said now going into 2019 they would like $4500 up front in order to maintain the mortgage. They stated they needed to keep min $3000 in escrow? In about 20 years this is a first for me. They can’t explain why with a $500 short fall in 2018 they need to collect $4500 up front for 2019. Going to be looking for a local bank to switch to. This company has been a joke to try and deal with and communication has been comical. They also constantly call contact numbers trying to sell additional services. I wish Mr. Cooper Company on no one.