Mr. Cooper Reviews

My mortgage at Nationstar was sold to Mr. Cooper. I have been paying Mr. Cooper for over a year now? I have never been late with my mortgage-ever. I went online on May 3rd to pay May's payment. I received a message saying I couldn’t do it online and I had to call them. I called them and they told me they couldn’t discuss anything with me because my account was flagged, that it was in litigation! They told me I had to have my attorney call them! I told them I didn’t have an attorney! I told them I never received anything in the mail, and there is no legal proceeding going on with me. They put me on hold. When the girl came back on the phone she said that she put in a request to another department (legal department?) and it would take them three days to get back to her. She said it looked like it might be a mistake. I never heard from her, so I called back on May 11th. Stressing out the whole week about this!

Updated on 06/05/2019: Since I'm unable to update my previous review, No surprise there, I'll put a new review on the site. My issue STILL HAS NOT BEEN RESOLVED. Initial issue started APRIL 12TH!!! It is JUNE 6TH. After all the help I have received from the department manager in Arizona, my account still doesn't reflect correct information. I have been in contact with her several times, she has told me multiple times that she is getting things resolved. The last phone call we had together, she told me that she put in a request, and it was "denied". She told me that she put in a second request with an approval code to make sure it was done. Now I'm not sure what the issue is in this situation but clearly they don't even have communication within the offices for a request from a Manager to be denied. Currently waiting for an answer, still...

In December 2018 I contacted Mr. Cooper to inquire about purchasing a home in Texas. Our current home loan was with Mr. Cooper. I was told and sent a letter of pre approval by a loan processor with Mr. Cooper. In January my wife and I found a home in Texas and made an offer then deposited earnest money for the purchase. When we got home from Texas we completed all the required loan documents along with the required statements of earnings, tax reports etc. These were sent and received by the processor. Then we waited and after several attempts to contact him with no answer I contacted a supervisor only to find out the processor had quit and no one had picked up his files!! We had to start the whole process over again.

I received a phone call about refinancing from Mr. Cooper. My credit was good enough that they could give me a cheaper payment. They sounded good to me, so I said, “Okay, let’s see what you got.” The refinancing gave me a better rate. It saved me some money. It made my payments less and I went from a 30-year term to 25. I cut five years off my loan. Their reps were great, too. We’re very happy with our experience with Mr. Cooper.

My account was switched over automatically to Mr. Cooper. I was asking about my payment and making sure everything was good with it. The first guy might have been brand new ‘cause he really had no idea how to answer any questions. But I got it figured out. I refinanced through Mr. Cooper just to get a lower interest rate, and everything went really smooth with the next person. They did everything within a week. They were really well informed, worked quickly, and didn’t have me do much of anything as soon as I gave them the green light. So everything was great on that end.

I wanted to refinance an existing loan I had with Mr. Cooper and everyone I dealt with was fantastic. No issues at all and fast friendly service. Would definitely work with them again. Their response was fast and very accurate.

Had great experience with no problems. The team I had - Scott ** and Olivia ** were awesome. Would definitely recommend to other people to contact them. The terms and paperwork went without hitch. The team is professional, no pressure and touched basis with phone calls at the right time.

We were very pleased and received a lot of help. They were very friendly. Since I have problems with the computer, they spent extra time talking me through the process. They made it convenient for us, as they had their people come right to our house.

The initial person that I spoke with was difficult to understand because he spoke very fast and came across as a salesperson. Joe ** was the first person that I was transferred to. It was 100% because of Joe's professionalism, helpfulness, knowledge and pleasant personality, that I decided to proceed immediately with our mortgage refinance through your mortgage company. I had initially planned to check out another company. As the loan process progressed, Joe was thorough, very prompt in his follow up and quick to answer our questions via email or by telephone. The 2nd person to help us was Bige. She also was professional, prompt and quick to answer questions by email and phone. We were very happy with our service. Thank you. Heidi **

Eddie ** was excellent. If I need anything in the future I will ask for Eddie. He is the Best by far and away. No strings and plenty of input about refinancing. Very fast and efficient with precise estimates. I recommend Eddie for all future business matters.

A great refinance, very confident in Mr.Cooper working with myself in future decisions.??? My experience with Mr.Cooper was exceptional. I am pleased and very happy that Mr.Cooper did their best to make this possible. Hats off to this wonderful company I’ve chosen.

Mr. Cooper had my original mortgage. I had my mortgage with them all for about 10 years and they were great. So, I looked into refinance and I couldn’t think of any other company other than who I already have. Their reps were all stellar. They were very timely, very informative and the process was laid out well in advance. I understood everything every step of the way and there were no surprises. The only surprise was that I closed sooner than I expected, which was a good thing. So, everything was exceptional and extraordinary. I got a better interest rate and they are fantastic. I appreciate everything.

My experience with Mr. Cooper was very good. The way the loan officer I had was excellent at helping with all the information I had. Never mind answering questions I had about the process. And returning my calls. If I had a problem with forms or working with others, he was right on top of it.

My loan got transferred to Mr. Cooper. I've been happy with them so far and I just went refinancing through them as I was trying to lower my monthly mortgage bill. The guidance I got was great. I didn't have to do anything. Once I agreed and we said, "You're going to get a point off of your interest and we're gonna be able to get this done within a manner of days," it was all just automatic 'cause it's been less than a year since I bought the house so everything was still up-to-date. The person I was working with was always available with any questions if I had anything that popped up. They went over everything and I had no problems with them.

I would never recommend this company. My old loan company sold my loan to Mr. Cooper and I am trying to refinance to get away from this company. Do not use this company unless you're wanting trouble on your hands.

Very helpful during the process of refinancing my home. They have made it very easy and fast by being able to sign everything online now and all three of the agents were very available and responded quickly to all of my questions.

Mr. Cooper staff has been very friendly and very efficient with helping me refinance my home. They have been available or quick to respond every time I had questions or needed anything. I hope this service continues into the future.

Was very satisfied with the service I received. I felt the refi and closing went well. The various people I talked with were knowledgeable and I was really surprised at how quickly everything went. I was very happy with my decision to refi with Mr. Cooper. Thanks for everything.

I was really impressed on how smooth everything went when I decided to take some equity out of my home to pay off credit cards and get a new roof on my house. Everyone at Mr. Cooper was so friendly and professional. I feel a weight has been lifted. So glad I chose Mr. Cooper.

I have Mr. Cooper for my mortgage and I have filed to refinance my mortgage for cash out and debt consolidation. The first man that I talked to was very helpful and on top of everything. Then it was transferred to the processor Lauren. This is where everything just stopped. I have emailed her many times and called and left messages. No response. It’s when I email her stern messages that I get a response and the responses are not answering any of my questions. She has never called me to explain anything. I have submitted my w2s, paystubs and social security card two weeks ago and it still says pending review. I’ve asked her about this, no response. I think I would be better off going with another company!!

Prior to pursuing my refinance loan, I read other clients reviews and thought, “Too good to be true, can’t be real.” After working with Brian and Monica, I can honestly say that reviews were Well deserved. I was treated like an individual With kindness and professionalism. The best!! Highly recommend Mr. Cooper.

Adam, from Mr. Cooper, was really good to deal with. He called me and said that since I've already been with them for six months, they could do a retention discount while on a refinance so that was what we did. Everything was all straightforward and easy and there really wasn’t anything hidden on it. I look forward to sticking around with them for sure.

My wife and I are very happy with the service at Mr. Cooper. The people that we have worked with were very professional and knowledgeable also quite friendly. We would highly recommend this company to anyone. Their goal is to give excellent customer service and with us, they have delivered.

Made it easy and made it a better deal than I thought I would get. They also matched (and exceeded) an offer from a rival. When you shop other companies give them a chance to match or beat it! I would use them again in a nano-second.

I was looking to lower my interest rate to be aligned with market and called Mr. Cooper as I have found their loan management to be excellent. The process they have in place to refinance was extremely streamlined and easy to get through, and when I saw that rates had dipped from when I locked in my rate, I was able to provide them with opportunities I could go to and they agreed to match the lower rate. I was very pleased with the entire process.

We bought our house using another lender who then sold it to Mr. Cooper. It was a very easy transition to change the payments to Mr. Cooper. Then just less than a year later we wanted to refinance after receiving a lot of offers in the mail. We called Mr. Cooper first and SO glad we did. Since they had all of our information, we didn't have to submit anything. They just did new paperwork for a lower rate and sent someone out for us to sign. The house payment went down $200. We'll still pay that $200 toward the principle and end up paying the house off 6 years early, and save $84,000!!! THANK YOU MR. COOPER!!!

I did not have a good experience with the refinancing of my home. Sorry to say, I would not recommend Mr. Cooper to family or friends. I would welcome the opportunity to discuss my experience with you. Please feel free to contact me via ** if you would like my candid feedback.

Loan processed quickly. Major complaint, loan officer failed to request proper pay off demand from creditors, causing credit cards not to be paid off properly. Also, one credit card not paid off at all. Detail to properly handling of my loan not done.

The entire process seemed effortless, everyone had great customer service. I was able to close in a timely fashion and put a few dollars in my pocket which was very important at that time. I'm proud to be part of the Mr. Cooper Family.

Mr. Cooper was amazing. They helped me every step. I am pretty ignorant when it comes to finances and they were very patient and protective of me and my money. Will always recommend Mr. Cooper to all I know. I know my mortgage and I are in extremely good hands. I want to Thank all who helped me.

I have been trying to setup bi-weekly payments since Jan 2019 and its Mid-May 2019 and still have no resolution. I have made 9-10+ calls to resolve this and finally asked for a manager and basically stated unfortunately she can't do anything. Back story: I have been calling for months and every agent is telling me to do certain things for my bi-weekly payment to start. I had paid the month in advance payment TWICE and now they are asking me to make that payment AGAIN for the third time for my bi-weekly payment to start.

Ben ** & Ariana ** were amazing. They made this process very easy, anytime anyone new Refinances the unknown can be stressful but these guys made it so easy for us and we understood everything that they explained. Thank you to Mr. Cooper for a great representatives. They really made this experience wonderful for my husband and I. We want to thank them. Because of all their hard work with processing our new loan, we now can move forward with our project. Thank you so much!

I refi’d to combine a HELOC from a different company with my Mr. Cooper mortgage. No savings as an existing client at all. Regret not shopping around to see if I could have gotten a better interest rate and/or lower fees.

I commed with excellent, the personnel Aaron & Nina who handle the process, they made so simple to understand what has to be done. Never seen like since I bought my house. Only one thing I want to say THANK YOU VERY MUCH.

The rep at Mr. Cooper kept in touch with us constantly to see if we had any questions. They made it very easy for us to do the e-signing deal. They were available for us to get ahold of them any time we needed to. The ease of everything worked out great. We were able to pay off some old debt and with a minimal interest of our monthly payment amount.

I wanted to use some of my equity to do some home improvements such as a new roof. When you refinance, your loan gets assigned to somebody else through a broker. In my case, I was contacted by Royal Mortgage then my mortgage was assigned or sold to Mr. Cooper. I’ve had good experience with Mr. Cooper so far. My daughter was looking to refinance and I recommended to her to give Mr. Cooper a call.

When you say a change has been made explain what was done. We had many changes with new documents each time. Each time we had to search through the document to see what was different and this was a waste of time and very annoying to read through time and time again. Other than that our experience was fine. Gerry **

The team who helped with refinancing our home loan was phenomenal - Ivy ** and Catherine **. They were super responsive, did everything in a timely manner, followed up with me whenever needed, and made sure that the whole process went smoothly. I loved working with them.

My refi experience was quick and easy. Everyone followed through as I expected. Whatever I needed to send into the loan officer was clear and concise. I was especially impressed that the notary came to my house to get all signatures notarized. I would definitely recommend Mr. Cooper’s services to anyone.

I wish to thank the associates that I dealt with for their superb and expeditious job in clearing and approving my VA mortgage. Frank ** (loan officer) proved to be courteous, professional and responsive to my questions. I greatly appreciate his attention to my concerns during the process. Thanks for a job well done.

I recently refinanced with Mr. Cooper and I can honestly say the entire affair was quite pleasant. They kept us informed and up to date at all times. The results were well above all our expectations. You have gained a customer for life.

Recently closed on a cash out refi of one of my rental properties. Can't say enough good things about Mr. Cooper. This company was so easy to work with and I was able to close in under three weeks. My Loan officer Mrs. ** was very responsive and on point with all my loan docs. I will defiantly use Mr. Cooper again for all my loan needs, thanks a loyal customer.

As a customer of Nationstar Mortgage, now Mr. Cooper, I am 100% satisfied. The staff members I had a chance to work with during this refinancing were top notch. They were more like friends rather than someone who wants to quickly move on and get it over with. We ran into some personal issues during the process and the gentlemen was a classy and understanding. I highly recommend Mr. Cooper as your next mortgage company. Sincerely yours!

The first issue I had was on getting in touch with my originator and processor. Answering the phone was not one of their strong suits and even though their voicemails say they will return calls in two hours, this rarely happened. Most of the time I had to call back to finally get someone on the phone. The second issue was on dragging their feet. I had mentioned many times with many weeks notice of the day I needed to close. At 6pm the day before that date, they finally scheduled my closing. Not because of anything I was missing, they just "hadn't gotten to it".

Great experience. Zachary was always helpful and quick to respond to questions. We did run into some bumps in the road but the staff was quick to work things out. Overall great experience and I would recommend this company to any veteran out there.

It was a lot simpler of a process than I thought. The loan people were friendly and informative. The process was real fast and receiving my funds was very fast too. I would recommend Mr. Cooper to my friends and family.

Mr. Cooper obtained my original loan from another institution a number of years ago. It was the best thing that ever happened. Mr. Cooper re-financed my loan saving me hundreds of dollars on a monthly basis. The re-financing was easy to understand, quick, and the personnel I dealt with were knowledgeable and kept me informed. Highly recommend Mr. Cooper.

I made contact with Mr. Cooper based on information sent to me in the mail. From Day 1 they were very friendly, patient and accommodating to me. I live in a rural area of Virginia and what is known as a "computer dead zone" which caused some setbacks for me responding to them, all of the persons I interacted with went far beyond their duties to get me thru the entire process. My husband and I are very pleased with them.

My overall experience with the refinance of a mortgage was not always a smooth process. The one thing that held up the process was when the underwriter had question about recent credit inquiries. I had explained to the best of my ability including dates and reason why, but that was not enough. I know Nyadet did her best, but if the underwriter had a specific question they could have reached out directly to me. Overall, the process was okay.

Did a re-fi with Mr Cooper and could not be happier with the help I got from the team. They were prompt with all the information and paperwork and helped get me across the finish line on time to be able to avoid extra fees and payments on my previous loan.

I was looking to upgrade some stuff in my house. So I did a refinance with Mr. Cooper for extra money. Everyone was great. They were on top of everything and everything went smooth.

My original mortgage was assigned to Mr. Cooper. They've been servicing my loan since the beginning of the year. We went into the plans of refinancing after six months through the IRA loan through the VA welfare refinance to get a lower mortgage and interest rate. I checked two other companies and they were all about the same price as Nationstar or Mr. Cooper. I decided to go with Mr. Cooper because it would be easier for the fact that I already have an account with them.

Everything was great and I appreciate all involved. It was scary for a while, wondering if I was getting a good deal. As it turns out I did. Larry, Erma, Cris **, Gloria ** were all extremely polite, patient, and knowledgeable. I thank them.

Patrick and Joanna were very responsive, efficient and knowledgeable. They made the process as quick and as painless as possible. I was able to pay off all of my credit card debt, I will be saving money each month, and I will be able to write off all interest payments in the future, since my two loans were combined into one. Best of all, I got a much better interest rate. I can't thank Mr. Cooper enough!!

This is my second mortgage with Mr Cooper. Always a pleasure to work with your employees. Easy transaction!!! Thank you Jon and Karo for your professional help. This home purchase came at a most stressful time in my life but the two of you made it so easy for me. Thank you and my home is perfect, Sally

The process for my home equity loan was simple and straightforward. There were no surprises and my loan rep, Nicole ** explained each step and promptly answered all my questions. I have already recommended you to friends, although they think Mr Cooper is an odd name for a broker.

Both Brian ** and Kim ** from Mr Cooper were excellent. They processed my loan for refinancing in just under two weeks. They bent over back words for me as a client which I appreciated very much. I can only say but good things about Mr Cooper and I highly recommend them. Call Brian or Kim; they will take care of you every step of the way.

I wrote an in depth review to my loan rep boss. Please check with those employees. It's all above average satisfaction. My wife and I were extremely happy and felt supportive with our loan rep. Thank you for hiring great people.

We really appreciate the efficient services that was rendered to us. It enabled to payoff bills but to lived more comfortable and Eddie and Fidel was a blessing to us. Fast service. I highly recommend Mr Cooper Mortgage to anyone. Great company to handle mortgages or home insurance.

Thank you Mr Cooper & to everyone that went through this wonderful experience with us. So professional and very helpful each & every time. Thanks again and may God Bless you to keep moving forward in helping others. Proud Homeowners from the ** Family...

Very professional all the way through the process. Communication was through phone, email, and website. Smooth process with no surprises except for how fast and easy everything went. Would recommend them to anyone and will consider them for my main residence as well.

I was contacted by a representative who asked two questions: "Would you be interested in using the equity in your home or lowering your interest rate". For me, it's a no brainer. I'll benefit more if you lower the interest rate. I didn't think I qualified either way but then loan expert reached out. He explained that it was a collaboration with the VA in an effort to make the loan more affordable. I was guided through every step of the process and signing was made simple. I'm very grateful for the experience.

They we servicing my original mortgage. They reached out to me letting me know they could reduce my rate. After talking to them I decided to do it. Once the process began I basically sat back and they did everything. It was a very smooth process. I would highly recommend them.

My loan was sold to Mr. Cooper years ago, and they have been wonderful since day one. I wanted to get my roof done, so I just started asking them about getting a little bit of money to pay for the roof so I don’t have to take it out of my savings. I checked into a couple others, and I felt that staying with Mr. Cooper was my best option financially. During the refinancing, they answered every one of my questions. They didn’t hesitate. They didn’t say, "I’ll call you back." They just answered. They sent me emails immediately. There was a quick response. They were polite, too. The rep had a couple of questions that I answered, and the whole thing was quick. Credit has everything to do with it and my credit is excellent, but Mr. Cooper was wonderful. They lowered my interest rate and saved me money, and I couldn’t ask for anything better. My experience with them is unbelievable. Mr. Cooper is the best option.

Curt ** and Dan ** were very helpfully and professional. They kept me informed and quickly resolved all my concerns. They are Great Assets to Mr. Cooper. I will call on them for all my future buying or refinancing a house needs. I will also recommend a friend or two to Mr. Cooper.

Paul ** was so awesome, great to work with! Always there if we had a question and made the process easy and smooth! Great service, fast, very knowledgeable through this process of refinance! I would recommend him and Mr. Cooper to all my family and friends!

I wanted to get a little bit out of the value of my home to take care of some things that were going on with my house, and Mr. Cooper gave me a good deal. I also incorporated some credit card balances to pay it off a little easier. I had looked at the website and talked to some of the people that were involved in the refinancing, and they were doing a good job as far as giving me all the information I needed. They were very friendly and helpful as far as answering any of my questions. They were also really good in coming out with all the information that they thought I would need and keeping me updated on what was going on. They would be very good to use as a mortgage lender and I would definitely recommend them.

This servicing company has a PO Box and they do not perform good mortgage practices. I have had to report them to the BBB. -0 is their score. They have changed their name 4 times. It's not good practice, no way to send an email. Just check out their BBB score.

From my initial inquiry, to the closing, the process was clearly coordinated and made simple to understand. The professionals with the Mr. Cooper organization, at all levels of this process, made my experience an easy chore in a demanding effort. Well done to all involved!

My wife and I recently refinanced our home through Mr. Cooper. Throughout the process, we found everyone helpful, the process easy to navigate and the support your finance representative team gave us to be outstanding. Admittedly we came prepared with all of the documents needed, but we were still surprised by how smoothly the process took place. We were able to take some money out of our equity, Save money through a lower mortgage interest rate, and cut over two years off of our previous mortgage timeline. We fell very good about the total experience.

Experience with Mr. Cooper very good. Staff were Very pleasant and courteous over the phone. From start to finish, timely manner in updates through Emails on status of loan. Very accommodating. Will recommend to friends. Thank you Mr. Cooper team.

My recent experience refinancing my home loan with Mr. Cooper Nationstar was simply Amazingly Awesome. The process was simplified and so so quick. Everyone I encountered was such the professional, and so knowledgeable. I love the e-signing and the not receiving all the documents by mail. I would and have recommended Mr. Cooper-Nationstar to others! I can't wait to buy another house so I can use Mr. Cooper-Nationstar again! Thanks!

Our experience from start to finish was exceptional. The representatives for Mr. Cooper were always professional, personable and on time! And, they always returned my calls. When we transitioned to another stage of the process they were informative in keeping us up to date.

I cannot say enough about the team that helped me with my refinance. The girls were amazing, my lender, and also the rest of the team that helped me, they called me, they were sympathetic and were very patient with me, and it was a very smooth transition, down to the notary that came to my house for me to sign my papers. I am debt free except for my house payment and car payment as of this month.

It was a great experience, the team work hard to make sure we are happy and aware of the process at all time. The loan at the time as promised. Thank you and your team for your care and professionalism.

I have had nothing but awesome service!! Tia **, worked with for hours helping me keep my home and lower all kinds of things to help me and my sick mother!! Def believe there lot good in this company!! God is working with them to help people in need keep their homes!! Tia ** should def be moved to head supervisor, she goes extra mile, and I truly admire her!!! WTG MR COOPER and GOD BLESS ALL OF YOU!!!

They made the whole process enjoyable. And it was so easy, thanks. We would use them again. It was simple from the start, they worked with us all the way. We were surprised at how well it went. From start to finish.

Joshua ** & Jake ** were incredible to work with. They went above and beyond, regardless of whether it was after hours or not. Highly recommend working with them. They worked diligently and even beyond closing. They followed up to make sure everything ran smoothly.

I was very happy with the loan officer Don ** and underwriter Roxanne. They did an excellent job and fast. Always responded to my questions immediately. Finished two weeks earlier than they had started. I’m so happy I refinance with Mr. Cooper.

My first call to Mr Cooper was answered by Samantha ** who was helpful and pleasant. Next, Rachel ** assisted through the next step of the process. She was also very helpful and pleasant. From there Delano ** and I communicated thru e-mail and telephone. He is very knowledgeable and took the time to explain things and answer all of our questions. We were very pleased with how the refinance process moved very quickly and smoothly.

We were forced to get an appraisal and pay $595 for it for a loan 1/6th of the value of the property. The appraiser only recieved $340. The rest went to a management company for a phone call. Also, in CO if loan is <20% PITI is not required but we are forced to pay it that way.

Refinanced my mortgage with Mr. Cooper and we are very happy and thankful and will always appreciate the way me and my wife Dora were treated with respect and dignity... We thank Brad ** and Amina ** for their professional and personal interest they took with us!! We recommend and advise anyone who wants to do business with Mr Cooper to do so because you will not regret it... Thanks guys. You are the best!!

Mr. Cooper came as a surprise when they acquired the company that managed our home loan. It has a been a very pleasant experience anytime I have had to interact with an employee of Mr. Cooper on all levels and in all departments. The website is simple, clear, informative and very user friendly. It is a real "one stop shop" for all my Mortgage and Home Loan needs and if I have questions I know that I will get a knowledgeable, patient, courteous person when I dial the number. So far I am truly impressed with the organization, the quality of the products, services and staff.

I have a mortgage in Florida with Mr. Cooper. I’ve refinanced previously and this has been the easiest refinancing I’ve ever done. The process took about 2 weeks. Their reps were excellent and I was impressed with how knowledgeable they were and how easy it was to keep in contact with them. I combined two mortgages into one and I saved over $300 a month in payments. I have more dollars left over each month.

I wanted to refinance my old loan to pull the equity out of my house to purchase a new house. Mr. Cooper already had my information so it made the process easier. They really did good. I worked with both Ashley and Beatrice and I explained to them I just wanted to get the refinance done. Anything at any point that they kinda knew that they needed to, I did it. I kinda understood the process and it was smooth. We closed in about two weeks. Having refinanced, I have the money to purchase a new home once the market changes. I consolidated all my debt and I don't have any direct bills anymore.

Refinancing my home was made really easy by Mr. Cooper’s employees Richard and Elizabeth. They answered all my questions and gave me all the information I needed to navigate quickly and easily this refinance. Strictly professional and understanding to my needs. It was one of the easiest processing I have ever gone through.

Mr. Cooper's Mortgage/loan team is out of this world. I talked to a “human” always and they made things happen. Recently divorced and afraid I couldn’t do it on my own, Mr. Cooper's team made it happen. Very professional, knowledgeable, and down to earth. I will suggest to even my kids that they should use Mr. Cooper. Outstanding.

My experience was great. It started out with just a phone call inquiring about my Escrow and the agent advise me of my refinancing options. I spoke with your a Leo ** who was detailed and provided my options. For that point the transition was a wonderful experience with Jack ** and Shannon **. I felt I was in great hands, their follow up was on point and they explained the process from beginning to end. I had a great experience and would certainly recommend Mr. Cooper. Thank you for the great service.

I would personally recommend Mr Cooper to all interested in any phase of a real estate transaction. I explained my Refinancing needs to be completed as soon as possible, Mr Cooper and his TEAM, Accurately, Efficiently, and most IMPORTANTLY Stress Free completed this TASK!! Great Job!

What a wonderful staff!! I just refinanced for a lower rate thinking it was going to be a headache!! But no, everyone was such a pleasure to communicate with!! Things were very upfront, quick and a simple. I should have done this a lot sooner! Thank you Karen ** !!

It was a smooth process. Eric ** and Amanda ** truly care about each and every customer in which they interact with. They provided timely status updates, answered every question in explicit detail (and I had many). They were as excited as I was when they delivered exciting news regarding my approval. They are examples of exemplary agents of your organization.

Equity for shop - Ian and Gloria were both fantastic and easy to work with. The whole process from start to finish was easy, quick and honestly little effort on our part. We are excited to start our shop/garage soon. Ian followed up regularly and even after we closed.

From the start of application to the closing. I only got the best service from Mr. Cooper's people. The closing day only took about 2 weeks. Every step of the done online, by e-mail. Only was on the phone the first time I made the application.

My experience with Mr. Cooper group was superb! My father was the one getting the loan, however, I assisted him with all the process and everyone from day one was very patience and understanding. You couldn't ask for a better team. My thanks go out to everyone! A friend recommended us and we too will recommend Mr. Cooper!

I had a previous loan with Mr. Cooper but then my wife's name was not on it so we wanted to inquire about that. I ended up talking with two reps, Kyle and Nathan, who were super all the way through the process. Mr. Cooper's process was streamlined and easy to use. In less than five days, they had already done an approval. We signed closing documents after three official business days. The experience was fabulous and they were quick and accurate through the process. Every time I had a question, I called them and got an answer immediately. They funded the loan the following week too. By using Mr. Cooper's service, we shortened our loan up dramatically. We went from 24.5 years to 15 years and not that much more for our monthly payment. We couldn't be happier. I've mentioned how great the people at Mr. Cooper are to work with to some of my fellow employees and my friends. I was really impressed.

My mortgage had gone up a couple hundred dollars and it wasn't working for me. I spoke with a couple of people from Mr. Cooper and they were informative and reassured what I was already thinking. The interest rate went up half a percent, but my experience was fine overall.

My parents' original mortgage was with Nationstar which was awesome. Mr. Cooper bought their mortgage a few years back. My dad passed away 6 months ago and even though my mom has been making the mortgage payments she has been told that Mr. Cooper will probably be foreclosing on her home. There really should be more regulations so this doesn't happen.

I had an FHA loan and wanted to cash out refinance. Since I lease an apartment for work during the week they will not consider my home as a primary residence. The problem is they had me waiting and waiting when they knew it was an issue. I asked why the tracker was not updating (I ASKED) and never got a straight answer until after I paid for and got an appraisal. The house appraisal was good. If your loan processor's name is Olivia, run for the hills. She does not have time, and told me so. And, she gives false hope and information. When they got my lease letter they had what was needed to turn down the loan. Why string people along for a couple of weeks. I was already delayed a couple of weeks due to an FHA case number issue. At least Olivia's boss was trying to help.

Mr. Cooper has great people. They were professional and were on top of things. They made me feel confident. There was constant communication back and forth whether it was an email, a text, or a phone call. We just clicked. The website was great, too. I like that it's easy to access once I started using it and provided all my personal information. The only negative is I think the name is a little odd. But now that I know what it is and I have had such a good experience with it, I would recommend it.

I needed some work done at the house, and I needed to pay off some credit cards. I’ve had a pleasant experience with Mr. Cooper, so I thought why change if it works. I refinanced with them and they were really wonderful. If I had a question, I emailed it to them and any question I had, they were more than happy to help me and it didn’t take them forever to get back to me. So, the experience was very wonderful. The two people I worked with were great. The refinancing option that I received was exactly what I wanted, so everything went as planned.

I had a water loss beginning of March; filed the claimed and insurance paid a few weeks ago; we are self repaired since my father in law works in construction; I had lost my job and I'm on a payment plan; we repaired the damage and the inspector confirmed that repairs are completed 100%; they are still holding my check and now are saying I have to wait 5 days to see if self repair is approved... I requested to speak to manager and even she gave me incorrect information; they claim they talked to my husband on 4/23 when he never called them before. Just because someone put a note doesn't mean that's correct; I urged them to listen to the recordings of our conversations when not once they told me I wasn't able to do self repair. The contrary I was urged to do self repair. THEY ARE CROOKS.

I refinanced my old mortgage to get rid of my PMI, and the reps at Mr. Cooper were all helpful and friendly. This is the third time I've done it and the process went smoothly.

When my previous mortgage company sold my loan to Mr. Cooper it was very seamless. Mr. Cooper provided all the documentation I needed to understand what was occurring and I've been making payments with them for about 6 months now.

My experience with Mr Cooper has been a complete disaster. I was set up with a loan modification and paperwork to complete with a notary. I completed the paperwork and returned it. The paperwork was never processed and I called back multiple times being told they had received the paperwork but it was not processed and to continue to make payments laid out on the document and when the payments were due. I called back multiple times to check and was always told the same thing and this destroyed my credit. The loan modification had me paying my first payment 2 months later and slightly less each month but their system continued to show that I was making payments late. 2 months after the documents were sent back and several calls to customer service later I was finally told there was an issue with the way the notary had signed.

I tried to refinance but it became a long affair and now their representatives won't answer my emails or phone calls anymore. I understand they spent a lot of time but I find it a bit rude. Their online service is good however.

Having Mr. Cooper has been good so far. We like the low interest rate that we got after refinancing our loan.

Our home loan was transferred over to Mr. Cooper from Pacific Union Mortgage in Feb 2019. We were on a repayment plan with Pacific Union and when the account was transferred over we had already made one of the repayments to Pacific Union and only had 3 more payments left to pay on the repayment plan with Mr. Cooper. Every month our statements would never reflect the payments we made, but the website showed the correct amount owing. I took screenshots of the website every month for proof since their paper statements were not correct. Every month I contacted Mr. Cooper and was told the same thing; oh I see where you made your payments and I they just haven't caught up yet with everything to reflect the correct amount.

I was hoping to get some equity out so I could do some construction. The refinancing process at Mr. Cooper went well and their guidance was very good. I got the equity that I needed to do the construction project I wanted to do.

Customer service at Mr. Cooper has been great. We have been working with them for 12 years now and they have been getting back to me. I tried to use Quicken Loans but then didn't have a good experience. So, I decided to go with Mr. Cooper again. It was easy discussing my refinancing options with them. Refinancing with Mr. Cooper has helped out with some of our bills. The whole thing went pretty well and everything was on time.

I needed to take some equity out of the home and Mr. Cooper took over my National Wide mortgage. Their customer service has been topnotch. They reached out to me as a courtesy call to make sure everything was okay. They’ve also reached out to me to let me know that my new payment is not due until June. Their rep Tom was very nice.

Mr. Cooper was not the original loan processor, but I absolutely love their website and the ease of use. The only issue I have is, they asked me to save paper by using the online billing, but they solicit by mail monthly. Which omits that “good will” of saving paper.

Applied for and got, and turned down a loan modification from Mr. Cooper. I have paid 26 years on my 30 year loan and recently became disabled. So applied for disability. Was told it would take 5 month minimum to receive any $ so asked for a loan mod. Mr. Cooper gave choice to turn over property and walk away... A 40 year note. Didn't even know they had those, Anyway I am not now or then behind in my payments to Mr. Cooper. What a snake company. Talk about here to help you. NOT. Didn't CHOOSE Cooper and would not recommend to anyone. What a joke.

They did not help me with PMI insurance problem. They are not clear in the details before the signing. They shift to another dept. and no one seems to be able to help you. I was not able to speak to anyone who could help with removing the PMI off my mortgage. They hide behind regulations and putting it on someone else to help.

Our mortgage was sold to Mr. Cooper. We kept getting asked from every mortgage company in the state and they kept saying that interest rates were going up and since they were lower than what we've had, we figured we'd check it out. Thus far, everything has been running smoothly. Mr. Cooper's people were polite and business-like.

I was notified by the bank that held my mortgage on my second home in Florida that they had been bought by Mr. Cooper. I was contacted by a representative from Mr. Cooper that welcomed me and then explained the process of the change. He asked whether or not I was interested in considering a refinance of a home equity that I had at the time on my home here in Pennsylvania. The part that I didn’t like was that when I would be emailed information, it was only allowed to be online a certain time before it was no longer available. I did not and do not have a smartphone, so I didn’t upload stuff. I did download it, but I found that a little annoying.

The interest rates were pretty high when we bought our house. We wanted to get a lower interest rate so we inquired about refinancing. Mr. Cooper has been good so far that we’ve been with them the last year so we wanted to stay with them. The application process was easy. It was online and straightforward. The rep communicated really well and was able to waive some of the items like in appraisal to save us some money. There were no surprises and no hidden costs. Whatever they said that it would be, it was. They also walked us through every step. We’ve done refinances before and this one was by far the easiest, simplest, and very quick, too. It was an overall really good experience. Since refinancing, we have lower payment and savings over the course of the loan.

I tried to do the refinance last year, and I couldn’t. Then Mr. Cooper called me out of blue, and I said, “Yeah, let’s do it.” I didn’t think my credit was up to par yet, but I needed to get the refinance done so that I could have money to complete the house. Everyone was very professional and on-target. Things went quickly in about a week, and I have no complaints about it. I wouldn’t change anything, other than having my mortgage to be raised up a few dollars. I’m using the money to redo my front yard and backyard. I’m able to get my house complete now. My experience with Mr. Cooper seems to be working pretty great. There was a smooth change over from Nationstar to Mr. Cooper. Nothing really got fumbled, so I’m pretty happy with what’s going on right now with Mr. Cooper.

The staff at Mr. Cooper did a wonderful job making our refinance as easy as possible. From the initial inquiry, down to the closing - it couldn't be more quick and easy. They were there every step of the way, answering any and all questions we had. Thank you!

I was contacted on March 1, 2019 saying my mortgage had been transferred to Mr. Cooper by email. I logged into their website to find that my account was not activated and told to check back. Over the next two weeks I checked every few days and final was able to access my information. It said I owed them over $9000 in missed payments. I had not missed any payments or been late at all. I had to send bank statements to them 4 times over a period of 2 months, every time waiting extended periods for them to reply. In every contact with them I told them the stress of the thought of losing my home was causing migraines and health issues and how I would appreciate a quick resolution. They took a ridiculously long amount of time to resolve the issue and never even offered an apology. I’m shocked that there is not more regulation in this industry and it’s terrible that they are allowed to do this to people.

Mr. Cooper purchased our home loan from our original mortgage company about two years ago. We have always paid online and have never had an issue up until March 2019. I always make two partial payments due to my paychecks. Again never an issue. On March 8th I made my first half of my mortgage payment. On the 21st I made my second to which they took two different amounts from my checking account. My wife and I have an 8 month old and a two year old and we live paycheck to paycheck. Due to Mr. Cooper taking multiple amounts out of our account we were “overdraft”. It took over a week and 6 calls to have the money reimbursed.

I needed streamline finance and Mr. Cooper was easier and a lot faster over other mortgage providers so I went with them. I was in touch with two reps during the refinance process and they were very informative. They stayed in contact and did a really good job. Through the refinancing, I secured a lower payment and lower interest rate.

We needed to get some money to take care of some things. I tried through another place but they were giving me a hard time. I tried Mr. Cooper and they said I could, so I went with them. They were professional and very friendly. They helped me with everything I needed. They walked me through it and showed me where to go online to do different things to get the paperwork finished up. I was surprised at how easy it was.

The experience I had refinancing my home was so easy and the staff was always kind and professional with me. It was very easy and helped me lower my mortgage to a more feasible amount. I would use Mr.Cooper again.

Refinance my house - Everyone I dealt with was a great help and explained everything to me and in the end, I got everything I wanted done. I was able to get a loan for a vehicle and get out of credit card debt.

I had financed a loan through Providence Bank and they handed it out to NationStar. Then, we’ve taken out a couple of loans through them, adjusting it and getting some equity out, and that was about the third loan we’ve worked through. I could have gone digging somewhere else, but it was very convenient working with Mr. Cooper. However, we had negotiated an equity loan half a year ago and the team that was working on it was really good, but they said that when the interest rates change, I might wanna reconsider and run another loan. We got a call, but it was some other team and they really couldn't do too much for me. A week and a half later, the original team called me on a follow-up and they could do a lot better that’s why we went with them, the same company but different team. It was funny that one team did a better job than the other, but it worked out.

The mortgage professionals at Mr. Cooper were professional and their answer was fast. With them, I feel what I want to do. I want to have some money to buy a property and I'm already closing the property.

Mr. Cooper did a prompt and efficient job with refinance of my mortgage. Eddie ** explained the process and the fees with a lot of patience and knowledge of the mortgage industry. He was kind, polite and respectful. Linda ** was also efficient, forthright and clear about what she needed to complete the job. Thank you for working with us. Please remain a good company and continue to have the best interests of consumers in mind.

We are in the middle of a fight with Mr. Cooper. We are new customers after refinancing our home mortgage last November. Mr. Cooper took over our mortgage from our originating lender in January. We made a payment to our original lender prior to it being sold to Mr. Cooper, but ended up being given to Mr. Cooper when everything transferred over. Just as it was to work out, as our original lender has confirmed. Our first payment with Mr. Cooper was then not due until a month later. We asked for the payment that had already been applied to be applied to our first payment (this was January). They agreed to that and made it happen. But, within the last few weeks, Mr. Cooper is coming at us for that payment, claiming that our original lender asked for it back and they gave it to them.

Refinancing with Mr. Cooper was great. I needed to do a rate reduction and Mr. Cooper was the one that held the mortgage, so I just wanted to see what they had to offer outside of others. George worked on the mortgage side and he really was prompt in calling. He was also very professional and he helped me out a lot. The previous mortgage lender that held our mortgage was very good, but Mr. Cooper is better in regard to the loan and the website which is very user friendly.

I was looking at the equity on my house as I saw that the value on it was going up. I decided on refinancing the old mortgage and went with Mr. Cooper. I was already with the company so they had most of my information already which was better than trying to go to another company and start all over. The rep whom I worked with kept me informed on everything and told me all my options. I was with the VA, so he explained a lot of stuff. He told me about what kind of loan I was getting and how long the mortgage would be. It really helped out when he talked about how much I would save. Even if there’s a three-hour difference, he would text me to check and see if I was up and ask, could he give me a call. Overall, Mr. Cooper is a good company. Their customer service is outstanding and they don't hide anything about the benefits that I may receive.

My original mortgage got transferred to Mr. Cooper. However, since I wanted to get a better interest rate, I inquired about refinancing. I had a very good experience doing that. I liked the knowledge and patience of their reps to explain everything. They communicated well in explaining stuff. I eventually got a point less in interest which has saved me. I recommend Mr. Cooper.

I had a previous mortgage with Mr. Cooper and when I made a phone call to them, they seemed to be okay to work with for a refinancing. My interactions with their reps seemed to be good but when I first inquired, the guy said that there would be no closing cost. It turned out, however, that there was an exorbitant closing cost of $14,000. I was also charged an appraisal fee which I was told I would not be. Mr. Cooper's reps on the phone were fast-talkers and if I had to do it over again, I never would use them. In fact, I had to helm them to get a copy of the closing statement on my mortgage. I’m not satisfied with them at all and I wouldn’t trust them with anything.

I was already with Mr. Cooper and they sent me an invitation on refinancing. The reps were great when we were discussing my options and refinancing with them gave me a strategy to pay off my bills. The two guys who I worked with were outstanding. They were very patient, answered all questions and made the process smooth for me.

I have a mortgage with Mr. Cooper and have been making timely payments for 15 years. At tax time this year, in reviewing my statement, I realized that Mr. Cooper was claiming a payment had been missed back in October. I called Mr. Cooper and found out that my bank had accidentally sent the October payment due to Mr. Cooper to another bank instead -- so I immediately made the payment over the phone. The problem is that ever since that electronic payment was sent to the wrong place in October, Mr. Cooper has been reporting my subsequent monthly payments as 30 days overdue with credit bureaus. As a result, my credit score shows 6 months worth of late payments -- and has been ruined.

We used Mr. Cooper as Nationstar for a refinance for the original loan that we got for the house. We refinanced through them back in 2015 and they were the original mortgage company that we had. We wanted to get some extra bills paid and we were looking at other companies before we went with the existing mortgage company, but those fell through for one reason or another. We called Mr. Cooper and they gave us some figures and we opted to go with them. The mortgage professionals that we worked with during the refinance were knowledgeable and professional and got back with us very quickly when we had questions.

Mr. Cooper bought my mortgage and I refinanced with them, and they've been fine so far. They came to my house to work on it, and it all happened efficiently. Also, their website is nice and easy to navigate. Payments went up a little bit, but I get a little peace of mind.

In October 2016 I filled out all the paperwork require for a loan modification. I sent in all modified payments until time came for the last one. Conveniently the system locked me out. When I called a representative told me I had failed to send all documents required and I should submit several thousand dollars to keep from foreclosure. I told them that for 3 months I had made the modification payments and they had all the paperwork. Long story short they foreclosed and we lost our home of 13 years. Don’t do it! If you can move your mortgage from this dishonest company then take it and run!!!

I’ve been an old-time customer and I already had two loans with Nationstar and Mr. Cooper. I decided to refinance my old mortgage as I wanted to pay it off sooner and pay some debts that I have. Tyler was the first point of contact at Mr. Cooper and he was wonderful. He had excellent customer service and follow-ups. He was a really great person to work with. Tyler explained every option and came up with the math. He showed different options that would benefit me the best. Jennifer was great as well and they did an excellent job. I was extremely happy with both Tyler's and Jennifer's service. I also like Mr. Cooper's website. It is very easy to follow. I am really happy with the service. Although my APR is slightly higher than what I expected and my payment is higher, I was able to consolidate things since I did the refinance and it benefits me monthly-wise.

My credit has gone up and I wanted to get to a 15-year mortgage. Mr. Cooper's rates were favorable. I’ve been a Nationstar customer and two refinances ago, my experience was awful. But these last two times I’ve refinanced have been fantastic. It was so easy. I love the portal that I could just upload stuff and see the progress. And there was never, ever a time that I called and even if I had to leave a message, they called me back very fast. The two ladies I dealt with were fantastic. Also, when they set up the closing, it was super easy and it was around my schedule.

I started getting all my paperwork come in as Mr. Cooper when they bought out NationStar. I had a second mortgage that was high-rate, so I wanted to get that lowered. I knew I had equity in my home, so I figured I’d stay with where I had the paperwork through and that was why I did it through them. I figured it’d be easier to deal with the people that you already were with. Everybody at Mr. Cooper handled things decently and were knowledgeable. Eric was really cool and I had all the information about another guy that I first talked to, so I was able to contact them any time I needed to contact them.

For a while, my husband had been wanting to refinance our old mortgage and I would always say no. Nevertheless, he did it one time and it worked out. We were paying Citi, and then they transferred us over to Mr. Cooper about a year ago. Mr. Cooper's reps were all very professional, and since refinancing with them, we've been doing the restoration on our home.

Updated on 05/20/2019: I finally got a call from Kalie ** who told me that she was working my issue. She stated that "yes you paid your bill and the system was not working correctly". She also mumbled something about those that did not correct this would be "given a stern finger wagging." First and foremost if you want a loan go to a reputable organization. If you are unlucky like myself and your loan gets transferred (bought out by Mr. Cooper), I can only say stand by for terrible service. I can only hope that the BBB in Texas investigates this company.

I had my old mortgage refinanced through Mr. Cooper and it was a good experience. They explained things very well. I refinanced as it has been too long and they didn't want to prolong.

This mortgage servicer has been sued in Massachusetts for bad practices. They employ to discourage borrowers from pursuing a loan modifications. They string you as long as they can. Fabricate need for paperwork or find flaws even on the date you put on the documents they request from you. "Oh you dated the document March 30th, but March has 31 days, so it should have been March 31st". Use that excuse to restart the whole process from the beginning and then blame you and say that it is your fault the modification is not complete because you did not submit proper paperwork. Once you correct that and submit, they take about 2 weeks to let you know they have to restart the process again because there is yet another paper they need.

I have a surplus amount of $1765 and statement to prove it. I have a letter stating my account is in good standing. I should have received the check in the amount of $1765 in January, yet nothing. I've called, emailed and faxed multiple times and yet I gotten nowhere. I get a different story every time I call. This is a horrible company. If you want honest people to deal with when buying your new home; then go somewhere else. THESE PEOPLE ARE HORRIBLE!!! RUN RUN RUN.

I was in a situation with a poor loan and I was upside down with my house. I worked with two gentlemen at Mr. Cooper for the refinance, Eric and Jason, and they were very nice, professional and very to the point which I liked. They were persistent in giving me the opportunity to refinance and allowing me to talk to a loan officer which gave me a good idea of where I stood in the market. Eventually, the market turned around and thanks to the helpful staff of Mr. Cooper, I was able to refinance and I was very pleased, allowing my credit score to go up. Since refinancing with Mr. Cooper, I got rid of a bad loan.

We needed a new roof so we were doing a refinance and we used Mr. Cooper since it's our mortgage company and we've liked the service. They responded in a timely manner, handled the business and didn’t try and screw us over. We are getting our estimates on the refinance now and our payment went up a little bit but it's okay.

Mr. Cooper has a way with telling one story and doing another! It seems like they are famous for giving the line “give it a week or two to reflect in your account!” When it doesn’t and you call back they are so sorry for the confusion, but there is nothing they can do! And of course you literally pays for their screw up!!

When my wife and I contacted Mr. Cooper who hold our mortgage about getting money to fix our roof we were told it was going to be easy. We had been paying double on our mortgage for the past 2 years and had knocked our pay off down by over 8000 dollars. Our agent asked for a ton of paperwork which we quickly gave the bank. Then the appraisal was paid for because it’s a VA loan. We waited several weeks and then we were told the roof didn't have 2 or more years left so the bank would not give us the money. I called our agent and asked why they knew we were replacing the roof. The roof wasn't leaking. Just old. We were told the bank would not loan the money until we had the roof replaced. How are we to replace the roof without the money. We then contacted another bank who are now working with us the refinance to have our roof replaced. Today we found out Mr. Cooper is charging us for the appraisal. That is some great customer service.

We wanted to pay off our high interest credit cards and have cash to replace the windows in our home. I dreaded starting the process but everyone there was so helpful and the process went very smoothly and in a timely manner. The loan process was finished and closed much more quickly than what we expected. We are very pleased with the courtesy and friendliness of the staff, the professionalism, and their help through each step of the process.

I had a mortgage with Nationstar. I wanted to consolidate debt and get rid of some of my old debts, so I did a refinance with Mr. Cooper. I had great interactions with their reps. The two people that helped me over the phone doing the process were really great and helpful. The lady that came and did our closing was great as well. Mr. Cooper wrapped my homeowner's insurance back up into my mortgage payment. Other than the debt consolidation part of it, that was the only change. So far, I'm happy with Mr. Cooper holding my mortgage. They had it for a year or two now, and it has been great. Paying things online or the website is good too. I'd recommend Mr. Cooper.

We had a loan with Mr. Cooper. I called them regarding something else, and we got them talking about refinancing. My rate was really high, and I liked what I heard from them, and I chose them. The reps were really respectful, very knowledgeable and very good at what they did. At this point, I have no reason not to recommend Mr. Cooper.

I wanted to pay off some of the debt that I had. And I figured refinancing my old mortgage with Mr. Cooper would be easier since I’m already with them. Their reps were awesome, and they were always there when I needed them. They were very professional. They told me what to expect by going through it. At first, I was kind of confused because I asked for one amount. I wasn’t able to get that amount. But they said, “Oh, you’ll probably get this.” And it didn’t come even close to that amount that I was gonna get, which I thought I was gonna get. All in all, my experience working with Mr. Cooper was good. They were really great in response time on everything. They reach out to me through e-mails and phone calls. They were very prompt any time I had a question.

I was already with Nationstar and they converted to Mr. Cooper. I refinanced with them, and the process went well. It took about two weeks from start to finish.

We were having kids in college and we needed to make some improvements with our home. We were happy with the service that we were currently receiving with Mr. Cooper, so we decided to refinance with them. Although we had very limited contact with their rep, we had a very good experience. Communication was through emails and phone calls and it went smoothly. He made things move along quickly and without any problems. It was a very effortless process. Working with Mr. Cooper allowed us to, in addition to refinancing, take out extra money to make some improvements and pay off some bills. Also, it gave us the financial ability to deal with one child finishing up in college and one in college. We're very satisfied with this company.

Refinancing with Mr. Cooper was our best option. Their reps were very helpful, thorough, informative and kind. Since refinancing with them, we got to lower our interest rate and have cash out. It helped us in the situation that we were in.

Mr. Cooper had our mortgage and I thought it would be easier all around just sticking with somebody we've already worked with. The people we were in contact with were always very professional and tried very hard to answer our questions. Some of Mr. Cooper's process was frustrating not only for us, but also for their professionals too. We had the mortgage with them for a long time, and then they kept asking for all of the extra stuff.

The people at Mr. Cooper were all very kind, professional and they held my hand through my whole refinance. I went with the process since my interest rate was too high and part of that refinance was for me to get a lower rate and a lower monthly mortgage. And I got what I asked for.

The process of refinancing our home was to use some of the equity in the home to pay off bills. The whole process took about 45 days. I worked with two great ladies - Janet ** and Elizabeth **. Everything was done online except for signing the actual documents. A notary came out to the house to have go over that step. Overall good experience.

I have been dealing with Mr. Cooper for 3 months now trying to get late fees reimbursed on School taxes that were not paid on time. Each time I call I get the runaround and now the escalation department is not even calling me back or answering my emails. Mr. Cooper was suppose to pay my school taxes on Oct 15, 2018 and did not pay them until Feb 1st 2019. The town assessed a late fee on the bill and for some reason the escalation department and the tax department cannot comprehend how they need to reimburse me the money for their mistake. I have paid my mortgage on time for 15 years and this the customer service I get. I have also sent in documentation 3 times now proving my point and again I get people telling me there was not a late fee. Tell me what town does not assess a late/penalty fee when your taxes are not paid by the due date.

Jason ** and Shino ** spearheaded the effort to securing a successful refinance on my existing property. Jason kicked off the process and was engaged and available to answer and address verbiage in the documents my wife and I were signing. Shino took over the process during the second part and secured additional information and asked further in depth questions. We were extremely happy with their sense of urgency to close this out sooner than later and we appreciated the uploading or e-mail options to send necessary document. At the end, we had certain expectations of reconciling certain numbers that were to be assumed in the loan and it didn't happen as we were instructed during the process. I don't believe this was intentional but definitely would set proper expectations for future clients as a way to improve customer service for Mr. Cooper.

We don’t know much about the internet but Mr. Cooper helped us. Every time we had to fill out a paper online, they walked us through it. They would tell us to do this, then when we get to this page, to do this and then, sign here and click here. Even though the process was complicated, they helped us get through it. We liked how they did it. Also, my husband said he liked the terms of the mortgage.

My mortgage was sold to Nationstar and I've been with them now for 14 years. I'm a veteran, and I decided to go to the VA and get a lower mortgage rate. Now Mr. Cooper, the company has very friendly and knowledgeable reps whom I had very good experience with during the refinance. They did everything they said they were gonna do. I went from a 5.75 down to a 4.6, although I didn't really get a lower payment because I took cash out of my equities. If anybody I know is looking for a mortgage, I would tell them to check Mr. Cooper out.

Run. Do not walk from Mr. Cooper, this company is running some kind of escrow scam on customers. Paid my taxes separate from my mortgage, my taxes were not delinquent. I repeat not delinquent. Mr. Cooper took it upon themselves to adding an escrow acct. increasing my monthly payment $600.00 a month for 1 year. When asked why this happened I was told for my convenience. I am now in the process of refinancing with a lender with morals and scruples. Avoid this company at all cost.

I refinanced with Mr. Cooper in 2018 and then again in 2019. I wanted an interest rate reduction. With Mr. Cooper, it’s convenient being able to access everything online and get statements the way that I need. Also, any time I’ve needed something, they're more than happy to help. They made everything super simple. They explained and answered all my questions. My first payment is gonna be coming out in a little over a week which is actually one of the benefits.

I had Bank of America, then Nationstar, and Mr. Cooper bought it out. I was on the transition when they took over. It was great with Mr. Cooper's representatives. They called me to see if I was interested in refinancing. I said I was and I went through the appropriate people. Everybody knew what they had to do and I was very satisfied.

Like most people, I went into the re-finance process with a bit of dread... paperwork, phone calls, hold time, emails, documents, more paperwork. No one looks forward to a mortgage, right? Well, if I had it to do over again, I actually wouldn't mind at all, and it would definitely be with Mr. Cooper. When they changed their name to Mr. Cooper, they put out a big marketing campaign to boast about their dedication to the customer. I can attest that it was more than just a marketing campaign... it is fact. From the first call through the last call, email or doc upload, to the final closing day, literally *everything* went smoothly. Customer Service? They've reinvented the term. It is clear that's not just a marketing ploy with Mr. Cooper... They are truly dedicated to customer satisfaction.

Great team I worked with on my new home loan. Very happy we decided to keep working with Mr. Cooper. Special thanks to Stacy **. She really helped and pushed for the closing date we needed. Great team behind her too.

This is the second time I have refinanced. I could not be more impressed with the communication throughout the process. I was always updated as things would change or advance. My representatives did such a good job keeping in touch that I do not recall having to ever call them to check on my loan status. They were highly knowledgeable and professional. I knew what I was doing and how the process worked from day 1. This gave me confidence in making my decision to refinance. I never felt pressured to continue and was also allowed to review all the documentation along the way. I felt like I had complete control of what was happening. This was my decision and they were there to help me along the way. I would not hesitate to call and ask any questions I may have in regards to purchasing or refinancing. These guys are experts and very well trained.

I have used Mr. Cooper on two different occasions. Their customer service is above and beyond. They make the process very simple. It is always very quick and not drawn out. They have always gotten back with me very quickly about anything I needed to do or just by keeping me in the loop. I recommend them highly!!

The workers that worked with us, made getting the loan so easy and convenient. It was so refreshing to work with them. The theme "Changing the face of home loans" is true and a beautiful aim. That really help the borrower to navigate through the loan process with ease.

I had a loan with a lending company, then Mr. Cooper bought that company. I got through a refinance with Mr. Cooper recently and it was a good experience dealing with the people that I worked with. Overall, their professionalism and level of knowledge were pretty good. They provided me with very good guidance when discussing my financing options. Since refinancing my loan, I've been paying less monthly.

I had mistakenly made a couple payments to my escrow account, as soon as I realized my mistake I called to let them know this was not my intentions and I needed it to be transferred. The lady seemed very helpful and told me everything was submitted and to allow 3 days for it to show on my online account. She informed me NOT to make another payment until the funds had been moved to ensure funds were being applied correctly. 7 days passed and still nothing, I called again. Spoke with another what seemed to be helpful agent, 45 minutes later she assured me that things were now all in order, informed me it could take up to 5 days to show the adjustment. Again told not to make a payment until it showed.

I had a great experience with Mr. Cooper before, so I chose to refinance through them. The reps were very friendly, very courteous, and professional. There were a lot of interactions, and they contacted me periodically. Overall, it was great experience, from start to finish. Since refinancing my loan with Mr. Cooper, there has been more income for me to do other things.

Mr. Cooper contacted me about a refinance. Everything they told me was a lie. I literally spent 3 hours on the last day of closing trying to contact then because it had been almost a week since I talked to them. My payment was due and about to be late which would have charged me a late fee, but I was advised not to make a payment per the previous conversation a week prior. So, after 3 hours of calling and calling I had to demand to speak with a manager who said I should make a payment or would have to pay a fee. Closing ended up being over 4 times the cost they projected, so after a lot of wasted time and stress I had to cancel the process. What a joke these people are.

Working with Mr. Cooper on a Refi Loan for my home was a lot easier than I thought it would be. Tom ** was an excellent adviser and advocate while helping my wife and I work through the process and paperwork. Tom along with Phuong ** were helpful and followed through with what they said they would do. It was a pleasant surprise being treated like a customer instead of a number. Thanks.

The representatives were knowledgeable and professional at all times and easy to work with. Communication was not always timely and some things that the underwriters were concerned about didn't make any sense as it had no impact positive or negative with qualification, it just made it more difficult. Overall it was a really good experience and everything worked out.

Nothing went the way I was told it would. Very unhappy. I am also unhappy with having to write 40 words. I should be able to write what I want. Your rep was very friendly but never kept his word on anything.

Mr. Cooper is my mortgage company and I wanted to consolidate debt, so I looked into refinancing my mortgage with them. The reps there were friendly and professional, and it was good working with them. They went through everything with me and answered all my questions. The refinance of my loan with Mr. Cooper only happened a week ago. I would recommend them.

I've had Mr. Cooper since I bought my house. I wanted to lower my rate and I wanted a fixed rate, so I refinanced. The reps were very friendly, courteous and helpful. My monthly payment is higher but I got a shorter term.

I just went through a refinance with Mr. Cooper and have nothing but high marks for the process. All the people I talked with from the beginning to the end were professional and very timely with their responses whether it was by email or phone. Will definitely use Mr. Cooper for future home purchases.

Excellent service, deadline was met as promise, loan officer (Benjamin) and coordinator (Karen **) are very good and helpful. They really know what customers want and their knowledge are very impressive. Keep up the good work both of you. Thank you very much.

I was told by Mr. Shane ** that he (Mr. Cooper) would pay off my loan with prestige finance which at the time was $2,500 as part of the deal when I refinanced my home. Well I figured it was paid and didn't know it wasn't till they sent me a notice that I was 2 months behind on the loan I was never late on. I would of never thought that Mr. cooper would do business like that.

We decided to refi our loan to get a lower interest rate, and include our 2nd at the same time. The mortgage specialists we felt with Cory and Jenne were excellent to work with. They kept us informed of the status, and what we needed to submit. The only drawback was from an appraiser they used who arrived late and did not include everything needed for the appraisal and this had to come back a second time and again arrived late 9:45 at night. He then took 2 other days to submit his update appraisal. Once that was on the refi went through smoothly and without any problems. All in all it was a good experience and we got what we wanted a new lower rate. Thanks again to Jenne and Cory for their excellent service getting our loan.

The refinance, recently approved by Mr. Cooper, has been a good experience. The people working with us were helpful, kind and readily available when we had questions. Our interest rate and monthly payments were significantly decreased! We could not be more pleased.

Mr. Cooper bought my mortgage from Citi. When I needed to close some equity out of the loan to fix up my car, I inquired about refinancing my old mortgage. The reps at Mr. Cooper were more friendly and helpful than other companies in getting the mortgage done. The whole process took two weeks and they guided me well when discussing my refinancing options. I’m still working on completing the refinancing, but I’m just about done. I like Mr. Cooper since they gave me a lot more information about my loan and credit scores more than Citi did.

The charges to make a payment by phone should be eliminated. Why charge to collect money if your employees are being paid. Also when I call I would like to speak to someone in the United States where I pay my mortgage.

I wanted to refinance to pay off a high-interest rate HELOC I got to update my home. Mr. Cooper made the entire process so simple and easy. At no time did I feel alone in the process. The representatives keep me informed throughout each step. If I had a question they were always available to answer any questions or concerns I had.

Not only has our mortgage payments increased by $70 in the past 6 months (increased twice since our mortgage was sold to Mr. Cooper), but when I called to find out why (we had the previous company for over a year with no problems or increases) the woman I spoke with was very nasty to me. She had an abrasive tone and was attacking like right from the get go. I would not recommend this company to anyone!!! Unfortunately our mortgage was sold to them and we did not have the choice.

I’ve been with Mr. Cooper for three or four years now. It was because of the rates and I wanted to get some cash out, that I decided to refinance through them. Joseph was the first person I spoke with, and he was great. I also spoke with Valencia, and she was okay. There were a few things she could work on a little better about customer service, but she did everything she needed to do. The guidance that was offered to me during the refinance options was fine. I was happy that my APR stayed the same. It didn’t go up from what I had three years ago.

I would like to express my gratitude for all of the excellent customer service agents. Every time I call Mr. Cooper my questions are handled by agents who are knowledgeable, friendly and professional! My issues are handled immediately and with accuracy! Your customer service is over the top outstanding. Reward them!!

The process was smooth with great communication. From beginning to end I knew exactly what was needed and where we were at in the process. The team was patient and professional at all times. I would recommend in a heartbeat to friends and family.

I'm very pleased with the home buying experience from the Mr. Cooper team. The team went over and beyond to help me get the best loan possible and was there every step of the way. As a single mother, my time was limited and Mr. Cooper valued it. My title company said in her 17yrs she had never closed an FHA loan in 30 days, that's dedication. Thank you, Mr. Cooper, I will be a lifetime borrower.

Good people, fairly smooth process. Interest rate about .75 higher than I wanted to pay but couldn’t arrange a lower rate. I’ll keep searching and again refinance if a better deal is located. Originally promised return of prior escrow then it was transferred to new account, just a few bumps in the road. Thank you.

We had an excellent experience with the refi that we did with Mr. Cooper. From start to finish things were very efficient and went smoothly. We were kept up to date both online and by phone and emails. I wish this type of customer service was more common today than this exceptional service we got here. I would definitely recommend them to family or friends.

This company took over a loan for a property that I serviced for the previous mortgage company. All documents showing completion as well as inspections were completed prior to the transfer in February, but I have not received the final payment owed. I called several times and have finally been told 2 months later that I have to wait another 3 months before documents are reviewed. My company is out a lot of money and there is no consideration for that.