Mr. Cooper Reviews

Mr. Cooper was very responsive and they were fast. They gave me all the options and helped me a lot through the process.

I did a refi with Mr. Cooper to lower the rate and it went completely smooth. Everything went great.

I've owed a home for 20 years and have recently been moved to Mr Cooper not by my choose. Never in 20 years has my monthly payment jumped up $450 a month but according to Mr cooper that's normal. My advice STAY AWAY. They make up their own policies on escrow and continually change your bill.

I couldn't have been happier with Mr. Cooper. My previous mortgage was transferred to them. To pay off debt, I refinanced with them. They were very professional and prompt. It was amazing. Any questions I had, they were more than happy to help me. Everything is less stressful 'cause everything was paid off.

The people I worked with (and there were many) were very conscientious and courteous. They were quite helpful. P.S. No adverse conclusions should be drawn from the fact that all stars were not used. I rarely, if ever, use them all because perfection is hard to come by.

We had only been in the house about four years, so I had a pretty good rate when we bought it. But I wanted to lower it to a 20-year mortgage, so we lowered the rate and to a 20-year mortgage. My mortgage got sold to Mr. Cooper a year and a half ago, that was why I chose to refinance with them. It would be a little easier since they had a lot of my info. Everything worked out great. It was easy to do everything pretty much online or through the app, all the eSign stuff. And then, to have a notary actually come to the house made it easy. I spoke with four different people going through it. Each time, I got handed off to somebody, but for the most part it was pretty painless with Mr. Cooper. Give them the documents they need, and it will go on pretty quickly.

My loan was transferred to Mr. Cooper from Guaranteed Rate. I was looking at refinancing and I talked to one of the representatives over at Mr. Cooper. He was nice and said they could reduce my rate. Then I was transferred to a different guy. The two guys were both very pleasant and super easy to work with. They were on top of everything and they did a really good job of taking care of me, in general, making sure I didn't forget anything and they didn't forget anything too. Everything went really well. My escrow payment wasn't collecting enough and so we remedied that. And then, now I have a lower rate, so my payments are a little bit lower, which is nice.

Mr. Cooper became our lender when my previous mortgage company sold our mortgage to them. I reached out to them and asked them about the rates that were changing, and the VA streamlined loan that they had, and they got right to it. They were fast, and they knocked it all out real quick. The guy that I spoke to was excellent with communication. He would respond to me right away with any questions, and anything that he needed from me, he would just send me an email, and I got it off to him and he would say, "That's awesome. That's all we need." It was the most painless, streamlined mortgage I've ever had to go through. I got to have a couple of months off of my mortgage. And now, the payment is lower and the interest is lower, so I'm very happy.

I was contacted by Mr. Cooper to do a streamline refinance on my home as per an FHA program. At first, everything I was told was lovely. The representative (Frank **) informed me that I would be receiving a rate of 1.25% less than what I currently had, or less. I was also assured that the streamline process was quick and easy, with no income verification needed. This was quickly something I realized was all part of a series of lies.

They were late paying my homeowners insurance, which led to my insurance company cancelling me, of course. Then Mr. Cooper (the stupidest name ever for a mortgage company) tried to charge me for force place insurance AND threatened foreclosure. It all got straightened out, but that is little comfort. Never could get a human being on the phone to talk to about their problem that they created. Horrible experience with an uncaring and mismanaged company. So glad I am paying them in full soon.

It was a pleasure working with people who spoke fluent English. Lauren ** was especially helpful and a real delight to work with. She went above and beyond to assist us with the refinance process. She's a keeper. Thank You!

I have been approached several times via e-mail and phone calls about refinancing. I already have my mortgage through Mr. Cooper due to mortgage companies being tossed around like drunk freshman during RUSH week. I finally took the "bait" and spoke with a representative named "Meloney". She talked a great game and we jumped through every hoop, flaming or otherwise, to get all needed information to her in a timely manner. She guaranteed us there would be no out of pocket expense and everything would be rolled into the final cost. She was very attentive and communicated whenever she needed more information. She stated that we were approved and simply waiting on the underwriter to complete the process.

After my mortgage got sold to Mr. Cooper, they owned my mortgage and then I refinanced with them as I was looking for lower monthly payments and a better interest rate. Their reps stayed in contact with me and were very nice, courteous, helpful and relatable. I was given all the options, and several different plans were run for me and discussed with me. Now I have a lower interest rate and my monthly payment is about $200 lower. I was able to skip a month of payment. I like the website as it’s easy to use and pay mortgage there. Plus they tell you what your credit score is.

I got some call from the people who I originally got my loan through. They were telling me that that the six months was up and I could refinance if I wanted to. And then Mr. Cooper also sent me some information on their website, and that was why I went with Mr. Cooper because it was streamlined. I didn’t have to do anything extra. And with them my payment was lowered. Everybody was also very nice and polite. There was nothing that I feel could be improved. It was a very easy process, and I didn’t have any issues with it.

I called today to try to get a deferment on my loan. I was told that they don’t do deferments. I have been current on my loan. I explained why and they don’t care if people are having a hard time financially. I don’t recommend them to anyone. It goes to show no one cares.

My loan was billed to Mr. Cooper during our last refi. They were my mortgage holder, and then I contacted them about refinancing as we had to come out of the FHA and go into a conventional. The people answered my questions, the follow-up was good, and I provided the documentation. Mine was fairly simple because they had a lot of what they needed. That was really streamlined. They should continue to communicate with their customers.

I already had a loan with Mr. Cooper and refinanced to lower payments. Everything went smoothly. They knew what I needed, and they did everything they could to help me. Because I refinanced I didn't have to make a house payment this month. Mr. Cooper made it easier for us, month to month. They lowered my payments quite a bit, so I’m very happy with that. I told my next door neighbor about them, and he has refinanced with Mr. Cooper.

Called to get a simple payoff amount and was told I had to request a payoff and would get notified via mail in 7-10 business days. I was unable to conduct a payoff via web pay or debit card. This seemed odd since I was able to do this with other companies with no problem. The rep said I could do the request via online if I went paperless. I filled out the online request to go paperless but now I need to do a certified check or wire transfer. I just wanted to conveniently pay off the loan without having to go to my bank.

Mr. Cooper purchased my loan and I've been with them for over a year now. I had good interactions with their reps and they have very well explained to me everything. Working with them has made my life better.

I refinanced with Mr. Cooper because of the interest rate, and their reps were very professional. Mr. Cooper did great.

I got my initial home loan through Mr. Cooper. They sent me a letter to where I qualify for a lower rate so I applied for refinancing. The interaction I had with their rep was good and the whole process took a couple of weeks. I was impressed at how quickly everything got done. Everything worked out really well.

I’ve been with the company when they went from Nationstar to Mr. Cooper, and everything went great. Their rep was very understanding. They answered all of my questions, did everything and the process was seamless. My payment was too high so I was looking to get the payment down, and they got it down to where I needed it to be. I hope they keep up the great work.

Each and every member of your team was organized, courteous, and very efficient to make this transaction as easy for us as could be. Thank you to all involved. We have purchased several homes in the past but never had such a streamlined process as yours.

I acquired a mortgage through another company and my mortgage was sold to Mr. Cooper. It was efficient because they already had everything on file and it was a VA loan. I had my mortgage for a year. So, I didn’t think that refinancing would be something that I could do. But I opened one of the letters Mr. Cooper sent one day and read about the VA and the programs that they got right now to lower interest and everything. I hadn’t checked into it for me to see if it would be beneficial and it was extremely beneficial. My payment went down a whole $100 a month. I was able to skip two months of mortgage payments and from the closing, I got back $400. And my interest rate went down a whole point. So, it was a very good decision on my behalf. My first mortgage payment now is gonna be due November 1st and I’ve been able to kinda catch up on some other things.

Mr. Cooper has told us we need to have full coverage not just the amount of the mortgage. They lied and stated that FEMA demands more than just remaining mortgage amount. I called FEMA headquarters and talked to Suzan ** who reports directly to Pete T. Gaynor, the head of FEMA, she stated that Mr. Cooper is requiring not FEMA.1

I was very pleased, with the process. I was easy, thanks to Gil, walked me through every step. I lowered my interest rate, which lowered my monthly payment. Only wish I had done it sooner. I know that there were closing cost, but I wish I had an a better idea how much it would be.

Marcelo and the team were very efficient and helpful. He helped us through the process without any wasted time. Communication was excellent. We closed in around 3 weeks. We are now enjoying a lower interest rate with Mr. Cooper. Thanks, Jim & Amy

I recently refinanced my home through Mr. Cooper. I received an advertisement in the mail about rates so I called to find out what they were offering. I was told the rate was 2.75% (VA). Of course I decided to take advantage of that. The process went fairly smoothly, communication was good and it was convenient. My only complaint was that I was not informed by the representative that I would have to pay points to get the 2.75% rate. I probably should have investigated a bit further but I also feel that should have been verbalized when the rate was quoted.

My original loan in Kalamazoo was with Mr. Cooper. Having decided to sell our house there and move to my Galena, Il., where my job was located, we decided to try Mr. Cooper in financing our new home. I started with Myra ** who was just wonderful to work with. Myra understood are plans, worked very hard in making our plans work even when the first prospective home fell through. Overall great experience, will promote with my friends throughout. Give Myra our best, we love our new home. Thomas

No idea what I paid these clowns for, aside from paperwork admin. We had the best of the best realtor but because of Mr. Cooper's pervasive disorganization and lack of follow through I had to play middle man for every single step, including real estate agents, title companies, insurers, inspectors, employers, finances, you name it. For perspective, I don’t even remember interacting with the amazing local lender from my previous transaction. Do not do business with these amateurs.

Everyone was friendly and very professional. My phone calls were returned promptly. All my questions were explained in simple terms. The website was easy to use and all my forms were at my fingertips. I was able to upload forms with ease. Closing was easy and painless.

The closing wasn’t a very good experience. We settled on a date of closing, and the representative and I settled on a closing date and time. It was on a Monday that we decided to do it. And on the Friday, the person responsible for the closing contacted me and said they wanted to confirm the closing time and asked if I would prefer an earlier time. I think it was something like 7:30 at night on a Monday. My wife and I both work, and I said that was not what we wanted.

Refinancing with Mr. Cooper went good. It was seamless and it took less than a week. They already had all my paperwork.

I was dreading the refi process but it turned out to be painless from start to finish. The app is easy to use and a great way to communicate and upload docs. Danya ** and Nicole ** were both fantastic - knowledgeable, accessible and a pleasure to deal with.

Process was very easy with a lot help from Mr. Cooper associates. Daniel and Sunee were great with what they needed to close on time. They responded quickly with emails and phone calls. But at closing here in Tyler, were not friendly at all, need to choose a better title company.

When we first bought the house, it was sold to Nationstar, and then it turned over to Mr. Cooper. When I got a phone call, I asked them if there was any way that my interest rate be lowered than what it currently was. When I found that it could possibly be done, I went ahead and did a refi. The rep was good, answered all the questions, explained everything on our level because a lot of that stuff was a little geeky. He was really good at explaining it, and it made a lot of sense so we can understand what was going on. Knowing that I have a lower percentage rate, I can buy off the loan quicker. It's also nice to have that lower monthly payment.

I found the transaction to be satisfying, but with not enough contact via return e-mails and phone calls. The requesting of additional identifying documents became annoying since I have been a Mr. Cooper customer for several years now. Overall, the experience was not that bad. I hope to have an even better one the next time.

Caroline ** and Brian were very helpful. They answered our questions fully and in a timely manner. The Notary was prompt and experienced. Every step of the transaction went smoothly. I would refer friends and family to Mr. Cooper. We appreciate the speed of the transaction from first contact to completion.

It was very easy and smooth change. The team at Mr. Cooper did all the work and was able to get us a better rate. Very little work on our end and they always keep us informed and answered all our questions in great detail. Would definitely recommend referring people to Mr. Cooper mortgage company.

Excellent service during my refinance! The Mr. Cooper staff was very responsive to my questions and desire to refinance my existing loan with Mr. Cooper. I have a busy travel, work schedule and the Mr. Cooper team worked with me to make the signing process as easy as possible in a very prompt manner.

My representatives were great and very knowledgeable. They got all the paperwork completed in a very timely manner. Everything with smoothly and we were in constant communication. I appreciate all the help! I would recommend Mr. Cooper to everyone.

Nice experience working with Allison ** and Mamta **. Both ladies were knowledgeable and whatever they couldn’t answer offhand they always got back to us. The process was completed in a timely manner. Also the agent from Vylla was helpful.

Most things were fine but when I had to get my son to help me send some information when I could not get help from someone at Mr. Cooper. This was very frustrating. John ** was very helpful but Michael ** not so much.

My mortgage was sold to "Mr. Cooper" less than a year ago with no notice from my previous lender. There were no problems up until the last two months. I am in the process of refinancing my mortgage and combining a second mortgage with a State Employee's Credit Union. Our loan officer contacted "Mr. Cooper" to get the pay off on my mortgage up to a date. This in itself was like getting a law passed in congress, no cooperation, no customer service.... Our loan officer finally got a payoff amount. This week I found out our closing date was going to be one week later than the pay off for for. Our loan officer contacted "Mr. Cooper" to get a new payoff.

My overall experience With Elizabeth ** was to say the least bad. She never returned phone calls. Wrong phone number for her supervisor. I would provide documents 2 or 3 times. She was not helpful at all. JOSH ** was great, so very helpful, always returned calls, if I had a problem he was always willing to help answered all my questions. Was a real pleasure to work with.

I've been with Mr. Cooper for a little over a year as the loan switched a couple of times. When it got switched over, I remember seeing Mr. Cooper, but then on some of the paperwork, I saw Nationstar. Their reps were quick and very attentive. Any questions, they would stay on the phone. Every time I call, I'd always get somebody. If I didn't and they saw that I called, they'd call me right back like 60 minutes later. It's been good. I've had some really crappy mortgage companies but Mr. Cooper is pretty transparent. I definitely recommend them.

I did a refi with Mr. Cooper and it was really easy and fast. Everybody was very helpful. They were great. I got a lower rate and I didn't have to pay PMI anymore.

My loan was recently transferred to Mr Cooper, something I now realize I'm not happy with. Despite owning >20% on my 7 month old newly built house in a neighborhood with rising house prices, the costumer service told me they will not accept this year's house appraisal as input ("only valid for 4 months") and therefore will not accept to cancel my PMI payments until a year from now. Unless I pay for a re-appraisal or "interior broker price opinion", the latter to their further financial benefit, I assume. All in all, just a lacking flexibility to work with a (very) timely paying costumer. The lady I spoke to was friendly, so there's that (2nd star for that and for a well functioning website). Potential to be a good functioning and costumer friendly company... Too bad not to see that materialize.

Easy and awesome experience!! James ** And Kendrick ** did all the hard work. Amazed at how easy and pain-free it was!!! Highly recommendable. I have forwarded information to several family members that asked. Mr. Cooper is the best way to go.

Initial intake, application, and underwriting process; including pace, were all five-star. The closing was a disaster. First notary did not receive forms from Mr. Cooper and we had to reschedule for later in the day with a different notary. That notary received the forms but they had errors. As the closing date was the last day of the 5-day underwriting approval window, beyond wasting a whole day of our time and the required witness, we also ended up signing documents that were wrong. Not offered any fully executed copies of anything we signed which I have never experienced in any instance where I have signed a legally binding document.

This is our second refinance with the company. My husband and I were very pleased. Great team. Myles and Scott were very nice to work with as was the woman who came to our home on closing day. Thank you for your help.

We have been with Mr. Cooper for a year and I’ve had a great experience with their reps. They’re timely, friendly and explained the process really well. By working with Mr. Cooper, we’re saving $200 a month on our mortgage.

Mr. Cooper bought our mortgage and I've been using them for a year now. Their reps explained everything to me very thoroughly. Refinancing my loan has been good for me.

Morgage refinance went real smooth. Everything Mr. Cooper provided exceeded all my wife and myself expectations. The information we provided also made things smooth. I would tell anyone about Mr. Cooper's services. I cannot say enough about Mr. Cooper service and the rep. We spoke to was very pro.

I was badgered with phone calls from the billing department before during and after closing. The refinance department doesn't communicate with the billing department either. We even got calls before 7am, about the late payments, even though we were to close, on the Saturday after the call. In addition there were multiple calls after that call about payment, and the people working had no idea we were going to close.

My loan got transferred to Mr. Cooper from another finance company. The other finance company sent me multiple emails, envelopes in the mail, and even a few phone calls prior to being transferred. This allowed me to make my next payment Mr. Cooper with plenty of time to spare. Mr. Cooper later, transferred my mortgage with absolutely no notice (except from the company that the loan was transferred to). So I went to Mr. Cooper's website to make a payment as I always do. This time, however, I see a message "Your loan has been transferred". I, as a consumer, should not have to sign in to their website to check if my loan has been transferred. A simple email notification would have been sufficient.

The process was mostly smooth, just a couple of glitches that were quickly fixed. The associates I dealt with were very professional and explained every step of the process. I love the loan tracker - excellent and easy way to track and see where we were at any time. The time between start and finish was about three weeks. I am totally satisfied and would certainly recommend Mr. Cooper to my family and friends.

Mr. Cooper has an easy-to-use website and we like it. I’ve been with them for less than a year and I’ve had a good experience with their rep. They’ve given me all the information very thoroughly. The refinance itself was helpful so it made our mortgage better.

I was with Nationstar and whoever was before Nationstar, I was with that. It’s been 20 years and I refinanced a couple of times. It got carried over to Mr. Cooper and everything's good. I’m very satisfied with Mr. Cooper right now.

The refinance was easy and everything went well, however nobody told us to stop payment on the old loan. It never occurred to us that it would continue to be paid on autopay and it's been almost a month after an erroneous payment of $1555 and haven't been reimbursed. Also, had over $40 of overdraft fees I was told would also not be reimbursed.

Great to work with and our loan was processed in a timely manner. They answered all our questions and were very helpful. Would definitely recommend to a friend or family member. The website was very user-friendly and the final process was quick and painless.

The employees of Mr. Cooper were so wonderful. Our first attempt things went horribly wrong, no fault of theirs but they were supportive throughout. When I approached them again, to start the process over, they work hard to get it all accomplished.

Very satisfied with Customer Service courteousness, accuracy, promptness. Been with Mr. Cooper for a year and when I was contacted to refinance I didn’t think twice because I could have gone to a different company, but I don’t want to take a chance for my loan to be sold to another company.

Mr. Cooper took over my mortgage and I looked into refinancing to see if I could get a lower rate. The process was fast and painless process, and I was informed the whole way. Also, the reps were great although there was a question that I didn’t get a response to. Other than that, they were fine all the way through.

I wanted to improve the interest rate and to consolidate a bill or two and refinancing with Mr. Cooper was painless. It took around a month or less. It lowered both the interest rate and the monthly payment.

I was very pleased with the service we received. Advent was very knowledgeable and helpful. He answered all our questions. He made the process very easy and comfortable. We would definitely do business with him again. We would like to Thank Advent for all his hard work.

Top tip - if you're financing or refinancing make sure that they won't sell your mortgage. Quicken Loans for example, some credit unions - they keep them. I was with a small loan company who sold my loan to Nationstar who then became Mr Cooper bunch of nitwits. They did a LOT to totally screw up so I will just stick to the most egregious. It was like watching a slow motion trainwreck because I told them at EVERY STAGE what was happening and what was GOING TO HAPPEN and they POOH POOHED me and said that it would not and that they would fix it.

Everything that I had with Mr. Cooper was pretty easy, everything was online which I liked. My experience with their rep was great as well. Everything was pretty good.

We already had Mr. Cooper and I wanted a lower interest rate. Refinancing through them went perfectly. The rep was excellent. It was more than I wanted. The invoice always comes right on time. I'm very happy with them. We saved nearly $2,000 a year.

I refinanced my mortgage with Mr. Cooper and the interest rate went down. In calculations of dollars, it was a saving of about $400 to $500. It was also an easy and smooth transaction. Mostly it was the electronic signing, filing and I liked that process. Everything on the front end was explained well, but on the back end, for the closing procedures, that was not explained as well as it was when getting into the program.

We had a mortgage with Mr. Cooper and then we decided to do a refinance with them to get a lower rate. They were awesome. It was seamless.

I first started the process to refinance in June of 2019. At the end of August I was going on my 4th application and second appraisal due to errors by team Mr. Cooper. At that point I gave up as it was so stressful and full of mistakes. It wasn't worth the hassle. It was ball drop after ball drop from several people employed by Mr. Cooper. It should've been a no brainer and a simple task for the people that do this for a living as my credit met the requirements and I have equity built up. What a nightmare!!!! Never Again!!!

2 years into my mortgage Nationstar/Mr. Cooper started putting my escrow payments into my principle for over 1 year and told me I had an escrow deficiency when I questioned why my payment was increasing by over $800 per month. I only found this out because I needed a tax statement for my taxes and realized that I hadn't received and statement so I searched online for their website and created an account. No one called me to inform me or sent me any notifications about this. Someone within the company changed my address so I was no longer getting my monthly statements. I never missed a payment and I always paid early, I also had my payments on autopay because I have a fixed interest rate and my payment amount should not change.

So Mr Cooper has been my mortgage servicing company for more than a year. I am on auto-pay for my mortgage and it never comes out on the same date. Today I received a letter from Mr Cooper saying that my dwelling insurance had lapsed (the funds are escrowed and Mr Cooper is to pay them). When I contacted my insurance agent they stated that the premium had not been paid. I then called Mr Cooper and was told the check has been returned to them without an explanation. A three-way call with Corey at Mr Cooper, myself and my insurance agent was made to find that Mr Cooper had sent the payment to the incorrect PO box, incorrect City and incorrect state. I have found Mr Cooper a poor choice.

I have been with Mr. Cooper many many years without any issues except this however. Today 9/30 I was notified by mail that my loan had been sold and transferred to a company Select Portfolio Servicing Inc, effective 10/1. Not a mortgage company an inferior company with lots of negative complaints. They charge customers 15.00 fees monthly to pay mortgage via phone and also online. That is 180.00 a year which was not on my note at Mr. Cooper, I am on social security and can not afford the additional fees Portfolio Servicing Inc wants to charge. I contacted Mr. Cooper and I was informed there is nothing they could do. I would have not complained if Mr. Cooper could have transferred me to a bank another mortgage company. Being a senior citizen I find Mr. Cooper failed me. Portfolio Servicing Inc BBB. Customer complaints summary - 331 total complaints in the last 3 years. Of those, 142 complaints were closed in last 12 months.

Mr. Cooper was the company that bought my mortgage from the other company that I was with. Refinancing with them went pretty smoothly and easily, and it was easy to work with especially because I already had Mr. Cooper, and I’m already familiar with the app and how to use that as well. Their reps answered all my questions adequately and in any way that I need them to be answered. I wasn’t confused on anything. Everything was straightforward. Also, the monthly bill is a little lower, so that’s good. They lowered my APR.

Mr. Cooper sent me direct mail and I’ve seen it a couple of times and finally just called to see what this streamline program that they say was all about, and I went with that. The rep from Mr. Cooper was funny. She was very efficient and had a good time. She made it kinda easy. The experience was very convenient and that’s a good thing for people who are doing that kind of stuff.

After I hit my seventh month of paying our mortgage, I started getting bombarded with the offers of everybody to refinance at a lower rate. Somebody called and I said, "Yeah, sure, tell me about it," and then I started the process. The one thing I didn't get is I wasn't contacted, at least initially, by Mr. Cooper about refinancing. It was some other people that asked about it. Mr. Cooper reached out to me when someone else requested the payoff amount, and that's when Mr. Cooper reached out to me and said, "Hey, what are they putting on the table? If we can beat that, would you be willing just to do it with us?" It was a better deal. Haven't had to refinance my equity. That was just transferred over because it was staying in the same company, and that was a big factor on me being good with that. It went pretty good and didn't need that much stuff, so it went pretty quick.

I was going through a divorce, so I thought of refinancing the home and taking out the equity, etc. Since Mr. Cooper is my current mortgage provider, i just refinanced with them. The option I was provided with was very good. Their reps all did a very good job.

Hello to all. Whatever you do in this lifetime do not use Mr. Dooper Nationstar mortgage! You will be making a huge mistake!!!! They will report you late after you have proved the payment was on time. Will not remove negative information from credit report. Company acts like they're the only mortgage company on planet. Bye bye Mr. Dooper. Refinancing with a real mortgage company.

Ray from Mr. Cooper knew the answers to all my questions right off the bat. He was very informative, made sure that I had his contact information and that all my questions were answered. He told me it was a great time and what my options were. When I asked about other ways to take out a loan he explained that I had to wait at least until my home was worth a certain amount and explained all that stuff to me so I could better understand it.

Mr. Cooper has been our lender for years. We had a great experience when we refinanced our mortgage with them. We were able to pay off our credit cards and take out some cash since we refinanced. Eddie was my originator and he was outstanding. He was there when I called back and when I had questions. He was totally there for me. He walked me right into it. He led me to what I needed to do.

This company is a total joke! I have had the displeasure of dealing with them for the past several years after our loan was sold off from Bank of America. We have had nothing but problems with Mr. Cooper not post our monthly payment to the correct place..ie..they post it is the principal instead of monthly payment. They have tacked on many late fees for their mistakes! This is totally unacceptable and it happens more often than not. I have even been told that they would extend a one time courtesy of removing the late charge!? WHAT? They have the payment/money long before it is considered late.

Mr. Cooper offered a way better interest rate than what I had originally gotten. The first lady that I spoke to set a date to call me after I had already gotten a certain amount of payments. So, it was good. They lowered my payments by 300 bucks, which was nice.

I’ve been with Nationstar for several years until it changes over to Mr. Cooper. I have make monthly payments for 9 years without missing any payments. I got sick and had to do surgery that kept me out of work for a few months. My house is currently in foreclosure status. I applied for modification on 3 occasions and was denied, based on the facts they cannot lower my payments not because I can’t afford to make regular payments. I am currently back at work. They refused to work with me even though I tried to get my loan modified. I told them I will not moved out of my house without the court permission. They seems to care more about money than the customer's interest. Everybody falls on bad time. I would not recommended Mr. Cooper to anyone.

The employees were very helpful. At first, there was some communication problems, I was told we would have to pay nothing, but then when it came down to it I had to pay some closing costs. It was explained to me but not very well. Otherwise, it did go pretty smooth.

I am a current customer and Refinanced earlier this year. The title company checked everything online and "cleared me to close" and a few days ago I received a HUGE bill from HUD. The information was not disclosed to me from the title company, they only disclosed one lien and failed to provide FULL DISCLOSURE. I have a family and children under the age of 18 and may be forced to lose my home because of this big mistake. Every time I try to speak to someone from Mr. Cooper, everyone always passes the responsibility to someone else. I am loyal customer and am not being treated that way.

We were trying to take advantage of lower interest rate and fund a bit of equity out to get rid of high-interest loans. Since our loan was sold to Mr. Cooper, we just went with them to do a refinance at that point and their reps were very good and very knowledgeable. They made the process very easy for me and it was a good experience. I actually did an application twice this year. The first time, we did it for the consolidation of high-interest debts and the interest rates weren’t all that good. The interest rates dropped also, so we opted to pay again and just do an interest rate drop. The first one took a little longer because we had to do an actual appraisal, but the second one took less than a month total from start to finish. And that was expedient based on my experience in the past of buying and selling houses.

Chris ** was such a pleasure to work with and made the process smooth and easygoing. Made himself accessible and was very helpful in answering and explaining any questions I had. Would highly recommend him in the future. Thank you Chris!

The process itself was seamless and easy, however, the staff was only engaged while they completed their portion of the loan. I had a question for my loan officer a day after he handed me to the loan processor, sent him an e-mail, but he never replied. Then had another question for the loan processor a day after scheduling notary but any other subsequent questions via e-mail or phone message were never followed up or addressed.

I was already with Mr. Cooper when I initially got my loan so I just refinanced with them. Their reps, Timmy and Oscar, contacted me and walked me through every step and kept me informed of everything that was going on. So far, everything is going good.

I applied for a modification thru Mr. Cooper. I was approved. Mr. Copper send me all the paperwork stating I was approved. Mr. Cooper send me their notary to my house. We signed all the paperwork. Come to find out it’s not a modification that we signed when I still have all the paperwork or says congratulations on your modification. Mr. Cooper is the worst company that I have ever worked with.. On the papers that we sign it stated that amount that we owed. It was going to be pushed to the end of the mortgage.

This ordeal begin in April 2019, I contacted Mr. Cooper for a new home loan. Mr. Ben ** was assisting me. He went over my file and issued a prequalification and told me it all looked good but I was going to have to pay some debt off, but he told me it would not be a problem. Then I was verified approval and my application was submitted. Within a few days my loan was approved with conditions. I was sent a list of things to complete which I completed in a day or two. This is when the problems began. I was told that I would need to pay of some debt, but I had plenty of cash on hand from the sale of my home to cover this. Then I waited and waited and nothing, by this time my file was handed over to Nicole ** who assured me my loan was approved she told me it was approved.

I wanted to lower the rates and accelerate my payments in a reasonable fashion. I called Mr. Cooper to see if I was at a point where I could remove my PMI, and we started having discussion about that, and that's how we got to where we ended up. The rep I worked with was very quick and very efficient. I was kept up to date. From the initial inquiry to the time we were setting a date for closing, it took two to three weeks. It was real quick because I had financed with Mr. Cooper not too long ago and we just let that appraisal hold true, which made the process more efficient. Refinancing with Mr. Cooper allows us to pay off the house quicker.

I did my refinance through Mr. Cooper, versus other providers, for the friends-and-family discount that I could get. I have an acquaintance that works there. I asked them a bunch of questions, running through different numbers based on my rates and then we figured out which rate and time would be best for me. Their reps were professional, and they provided me with all the information I need to make the decision. By refinancing, they gave me a month of not paying, so that was nice. I didn’t realize that’s a refinance thing. I also set up the equity acceleration thing, so I would be paying off even faster now. All in all, I had a good experience with Mr. Cooper. Anyone interested in refinancing should check them out as an option.

Refinancing with Mr. Cooper has been great. I just combined my two mortgages with them and refinanced them. Their reps were good and my payment is a little lower now.

The people associated with Mr. Cooper were very professional and knowledgeable. The initial person Shawn ** was very calm and since I am 82 years old and not a computer whiz I felt very comfortable with him. He explained the whole process to me. The appraisal was scheduled immediately and finished quickly. The next person that would be doing all the financial things was Aracely **. She was amazing. This was a cashout and paying existing debt. She was always available and walked me through all the technical stuff. The fact that these people always had a timeline that was honored was impressive.. Being an older person I really appreciated the kindness these people treated me with.

As a condition of my mortgage I am required to pay monthly escrow amounts for taxes and hazard insurance. Mr. Cooper collects these escrow payments monthly but refuses/fails to make payment of the hazard insurance premium resulting in my insurance company cancelling my policy and leaving my home uninsured. In spite of multiple policy reinstatements and requests for overnight payment of the premium, Mr. Cooper fails to make payment resulting in yet another cancellation of the hazard insurance policy - having my Mortgage Servicing company cause a lapse in coverage is unacceptable, particularly because they have already collected the premiums.

My original mortgage got bought by Mr. Cooper, and then I just refinanced through them. Their reps were good and fast. There was no pressure, we just had relaxed interactions.

We wanted to renovate the home and because it's a VA loan, the funding fees were gonna be substantial along with the closing cost. So, we decided to streamline and then we hoped to, in a few months, take out a home equity loan. I called Mr. Cooper and the individual I originally spoke with never returned my phone calls. I had a hard time getting any follow-up, follow through, and closure. There was definitely a communication problem and hopefully, not everyone's experience goes like this because when I was reading the rant, looking for a phone number to get in touch with an actual real person, I was seeing the same thing that I was experiencing. It didn't look like it was just this year nor this quarter. It looked like it had been going on for years.

We received a notice that our homeowners insurance had expired. Spoke with Joe Flood (insurance provider) and was told that Mr. Cooper has not responded to 2 invoice/payment requests and tends to sit on the money collected for insurance untill the last moment. Is Mr. Cooper not able to make the payments due to bad money management? Is he doing this purposefully so that he needs to provide insurance at a higher cost. Joe Flood said that many of his customers have been having issues with Mr. Cooper over the last few months.

Mr. Cooper did good with us and I have no complaints. The lady that guided us was as good as you can get. Mr. Cooper has good people and they all helped us out quite well. They called us up and made sure everything was alright. The refinance helped me out on some bills that I had to pay.

I called Mr Cooper re a notice that my escrow was short (they blamed it on the previous lender, Seterus) and that my monthly payment was going up $228. I found this to be shockingly high. I am not rich, far from it. After escrow dept explained seterus' mistake, they offered to transfer me to "Matic" to see about possibly lowering my insurance. I said sure. Matic told me Progressive would be a great lender. Quoted some #s that I asked if too low coverage. They told me it was standard. Not really true. I was still interested and they said, "We'll email you the documents to review, then you can sign if agree. We can make effective 9/20/19." We were talking on 9/10/19. I thought great. Enough time to look over before signing up for anything."

Since April of 2018 that they took over my mortgage they are not paying my insurance premium. No reason given to me nor the insurance Co. who try to establish communication with them for 4 or five tine. Communication by phone lots of time consuming. Hard to find the right answer.

I was frustrated with the process a little, but generally, refinancing through Mr. Cooper was good. I appreciate them for giving me the chance and the information to reduce my monthly payment. They could have explained the refinancing process more in detail. At the beginning stage, I only got the interest rate and how much I can reduce my monthly payment. Mr. Cooper didn't give me any information about the mortgage's period and the amount of the mortgage. This is my first experience to get refinancing, and I didn't know any information about this process, so I assumed I can keep my previous mortgage contract.

Mr. Cooper did a good job with my mortgage payments. I originally had a mortgage with them, and then I did a refinance to lower the interest rates. For the most part the process was done online, which was very easy, then we also had a few phone calls. Everything went well and I got lower payments.

We called the Mr. Cooper number and everybody was really great. The name of the main person we were talking to was easy to memorize as well. She was able to answer all the questions that I had along with variances like “What if we did this? What if we did that? What’s needed? What’s not?” It was a really good process with her. I will recommend Mr. Cooper.

I did a refi with Mr. Cooper in 2018, then I did an update to that, and had a very positive experience. Victoria was my primary point of contact. She reached out to me initially, but I was really tied up and I couldn't work with her then, so I put everything on hold. When I was free and decided that I wanted to take advantage of the offer, I gave her a call back. She recognized me right away from my previous interactions with her. She told me what I needed to do and walked me through the process really quickly. She then sent me the documents for signature and explained everything upfront. They were very responsive. The loan did not take very long at all which was really wonderful, and everything got taken care of. There's now a lower rate on my monthly payments. My payment amount went up, but the overall payment each month is lower. I was very pleased with the service that I received.

I am very pleased with the service from Mr. Cooper. I had two contacts throughout the entire process, so I did not have to repeat and explain each time I made contact. The loan processors performed great work and got me the loan they promised.

Our loan was sold to Mr. Cooper a year or so ago. We are not looking to refinance or get another loan. The website appears to be great for that type of information. However, I just want information on our amortization, so I can see what my current payoff date is (as I've added extra principal payments on a regular basis) and what it would be if I added "x" amount each month, or an extra flat amount like my previous mortgage company (Citimortgage). I have emailed them on several occasions and they keep sending me to a "calculator page" that doesn't seem to give me this information - just a form to fill out. There is no "search" on their website either.

We refinanced starting in July and the whole process took about a month. The employees at Mr. Cooper were quick to respond to phone messages and emails either the same day or the next business day depending upon the time of day I had a request. All scheduled appointments for the appraiser from Valutrust Solutions, James ** and the closing agent Henry ** were kept with early arrivals. 2 employees with Mr. Cooper should receive special recognition, Hina ** and Aracely **. These ladies explained all of the details of the refinance without using all of the technical terms of the mortgage industry.

We decided to refinance so we could make some home repairs. We started the process in May so we could make our repairs over the summer. We ended up having to start over with a new application 3 times due to the numerous mistakes. We had to have the appraiser come out 3 times and had to pay for 2 of those visits. By the time everything was completed it was a 3 month process and the summer was over. Now we have to delay our repairs even longer due to the change in the weather and all of the rain.

We refinanced our home and took some of the equity because we wanted to buy a retirement place. The experience with Mr. Cooper was great and very easy. And we closed on our retirement place yesterday. The mortgage professionals at Mr. Cooper have all been excellent. They are very professional and knowledgeable. The guidance I received when discussing my refinancing options was great too. The rep was very helpful. She explained things to me then she turned it over to the loan officer.

Mr. Cooper had my old mortgage. They called me and let me know of my refinancing options. They asked if I was interested and I went with it. They were good and they let me know what was going on. Everything is good.

We had the terrible misfortune of having our mortgage sold to Mr. Cooper actually Nationstar, years ago. We set up bi weekly payments on auto pay to pay down our mortgage faster. The company would constantly send us impending late notices and urge us to sign up for auto pay. They would would send us emails, overnight letters, website messages. This company had set up our payments and did seem to know that we were paying every 2 weeks and in fact were paying MORE than what was due every month!!

We recently reached out to Mr. Cooper to refinance our existing mortgage. Their communication through email and over the phone is terrible. Early on in the process our mortgage professional emailed me and ask a few questions. I responded to those questions and asked a few of my own. I received a response of "What is your last name?" Later on in the process they emailed us with a few questions on the appraisal. Which were things they wanted us to fix. I responded to the email with very precise answers. The next morning our mortgage professional called my wife and began to ask her the same questions I already answered in the email. She explained to him that I had already responded to the questions he was asking. He told her that he didn't think she understood and that he was going to repeat the question. This person was rude and disrespect to my wife.

We've been with Mr. Cooper for quite a while, and we had an excellent experience with them doing our refinance. Not only was their application process easy, the people were very easy to work with as well. They were great. As a benefit, we got our payment reduced.

Alex and Kevin were fantastic to work with. They were always very quick and clear with their communication and made the process a smooth success. I would happily work with them again anytime. Please give them a raise!

Refinance home. The service we received was very professional and helpful. The staff made it a very easy and painless process. If we had questions they were very quickly addressed. The online application and tracking tool made it easy to upload documents and monitor the process.

Home loan refinance. Everyone we had contact with was very polite and knowledgable and answered all our questions. Which made everything a lot easier on us, in the process. Thank you all a lot for your help and for your patience with us during the loan process.

VA Home Loan. I am totally pleased with the service and professionalism that I received when going through my refinancing. It went smooth and quickly. Representatives from Mr. Cooper kept me informed throughout the process and were always available for any questions I had.

My loan was transferred over to Mr. Cooper. When I saw on their website the refinancing with low interest rates, I called in and they explained it to me. Everything went really smooth. They were professional and very courteous, and they answered all my questions. Since refinancing with them, benefits include the lower overall money I’ll save in the long run on interest, and the lower monthly payment. I’d definitely root for them.

Mr. Cooper's reps were very professional. I did a refinance with Mr. Cooper and everything went well.

The members of the Mr. Cooper team were personable and professional in handling my refinance. They explained the required paperwork and the details of the process every step along the way. They also offered good followup once the refinance process was completed. The rates and costs are fair. I recommend this company for your mortgage needs.

Mr. Cooper's service was efficient, timely, courteous, and always willing to answer any questions about the process if we were in doubt. They were fair with no hidden agendas. I highly recommend Mr. Cooper because of the outstanding service we received.

Really never cared to go through the refinance process. But I inquired about it and they made it resound real simple. The whole process really didn’t take that long and went smoothly. The couple of problems that came up were things that were done in my last loan that wasn’t taken care of. Which they fixed.

Had a quick and easy refinance experience. The People we worked with were super friendly and we ALWAYS available to help and answer questions. They made sure we saw any new communications and knew what paperwork was due. They were so flexible on scheduling the final steps we even signed papers on a Sunday.

Armon was wonderful. He overcommunicated, kept in contact with us at every turn, and really fought for us. We are so impressed! Thank you for your hard work. We are very happy with every step. We also loved the fact that they sent someone to our house to sign all the paperwork.

The loan officer was not available at times when information was needed. You have to call and leave messages too many times before he got back with you. The processor on the other hand was great. Always available and answered text right away.

Wonderful to do business with! My refinance went through fast and with no problems...I have recommended you to some of my friends. No complaints here! I would refinance with Mr. Cooper any time. It was so easy! Your company did all of the work, I just signed papers.

We have been with Mr. Cooper from the beginning of our home financing. They are very kind, professional, courteous, and most smart individuals we have ever have the privileged to work with. Will tell friends and family about them every chance we have.

I was surprised how easy it was to refinance with Mr. Cooper. I used to be with Ruoff Mortgage then I was turned over to Mr. Cooper. I’m a first-time homeowner, so going through this process, I didn’t know what to expect. But I spoke to a gentleman named Michael, who was very nice, and he walked me through everything. He made it really easy for me. I made a call to Mr. Cooper about my mortgage going up, and Michael explained to me about the escrow, on how the taxes on the home had went up or it was not calculated right in the beginning. Aside from explaining everything, he also gave me the options for my refinancing. Everything then went smoothly for me, and I’m thankful to him. I refinanced back in August and then I had the month off, so my first mortgage is not due until October. That’s a plus. I was able to get some things done.

I had a great help by Sohail **, he was very friendly and had a great patience. I was a little nervous about refinancing and he made me feel real comfortable and answered all my questions, I can honestly say that I am happy with the overall process from beginning til end. Thank you Sohail **.

I would like to express my appreciation for the Mr. Cooper team that processed my refinance package. Between the emails, calls and online portal the process was smooth and efficient which considering my trip to Mexico during the processing could have been riddled with delays. That said, the process moved extremely fast and I would recommend the Mr. Cooper team for streamline refinancing. Happy Customer!

It all started when loanDepot sold my loan to Mr Cooper. WOW. Things just got worst and 6 months they couldn't get the paperwork completed and all that time they are charging you for being late and one day just out of the blue I called them and the buy was complete and they just haven't sent out the paperwork yet but I owed them $8500.00 (They are buying my loan from another company). WOW this company really getting bad and they were going to help. I would run as fast as you can to stay away from this Mr. Cooper or you will end up with no home for your family.

Also we just received copies of all of the refinance documents in a Fed Ex envelope that was not sealed. I called on Friday asking what we need to do since all of our personal information was in that envelope and everyone who touched it could see our info. As of today I haven't heard back from anyone.

My re-fi experience was absolutely amazing. From my initial call to Matt **, and through the rest of the process with Melinda **, it couldn't have been easier. With my loan app. tracker on Mr. Coopers website, I was able to upload docs., sign docs., and track the progress through closing. And when one of the consumers lost a check, I was able to get a new one the next day. Thanks Mr. Cooper re-fi team for making it so easy!!

Our streamlined refi went really well. Melinda was informative and responsive whenever I had any questions. We supplied the requested documents and closed our loan within about 2 weeks. This was, by far, the best mortgage experience I have EVER had!!!

Mr. Cooper provided the kind of experience that was exactly what I needed... efficient, courteous, and effective. In the end, I received the best loan available. I would definitely recommend Mr. Cooper to friends and colleagues looking for a mortgage company!

I was very pleased with the prompt, efficient and quickness of the refinance process. Would definitely recommend Mr. Cooper to anyone. I was well informed and guided thoroughly throughout the process in an expedient way. I was definitely impressed with the customer service and their ability to answer all of my concerns and questions.

I had a great experience in refinancing my home with Mr. Cooper and really appreciate the help and care that everyone took to make sure it was a smooth process. Everyone was professional and courteous and provided exactly what they said they could. Thank you, Joe

The staff at Mr. Cooper were great. Very friendly and helpful. They were never pushy and I never felt rushed. This is our second house and we have had several mortgages. This by far was our best experience. I would recommend Mr. Cooper.

Oh my goodness me and my husband are so satisfied with Mr. Cooper pertaining to our refinance on our home loan. Mr. Cooper was professional and made the process so easy for us every step of the way. I rate Mr. Cooper a Five Star and would definitely refer them to everyone. Thanks Mr. Cooper!

It really felt as if I received personal attention from Keyvon - he made it a priority to make sure I knew what to do, and kept me on schedule from pre-qual to my loan application. Edgar also was diligent once the loan was in application to let me know what was needed from me, and when. Additionally, the portal where I logged in and submitted files was easy to understand and use with one small exception - during the last phase of loan approval, Edgar needed to upload some final files, but it looked as though the portal was waiting for me to upload those files. I would (and have) absolutely recommend Mr. Cooper to friends and family.

I bought my house a couple of years ago, and then my principal lender sold my mortgage to Mr. Cooper. We've been with them for two weeks, and we went for a refinance. Everything was great. It was pretty straightforward.

Everything has been good as far as our interactions with reps at Mr. Cooper and we got a lower mortgage payment, which was good. The interest rate went down and it was also early on since we bought the home. Overall, our experience with the refi was good.

Great team from Mr. Cooper to help us with our paperwork and timely too. We have used Mr. Cooper before and it was great each time on our loan. Scott ** and Mathew ** were very good to work with and keep us up to date on how things are going. Thanks to these people.

Items explained well. I am not computer or smartphone literate yet the agents took their time explaining to me how to send documents and sign electronically. Everyone was patient and kind. I did ask for a set of signed documents to be mailed to me, I have no printer. I am still waiting.

Was pre qualified and preapproved. Less than a week before closing Much more information was needed. We were forced to close on our home without approval. We went to our new closing not knowing if the loan had been approved. Time difference also hindered the process. Will not recommend Mr. Cooper to anyone.

People that works for Mr Cooper are amazing. I worked with Mrs Shavonne ** and Mr Derick ** and they were amazing. Because of them my deal went smooth. No stress no problems whatsoever. Any bank that I worked with in the past is not even close with customer care like these ppl. Not that I would recommend Mr. Cooper to my friends. Actually I’m doing that right now. I have two friends interested in buying and first thing I told them is ‘please call Mr Cooper‘. Thank you guys so much.