Mr. Cooper Reviews

The workers that worked with us, made getting the loan so easy and convenient. It was so refreshing to work with them. The theme "Changing the face of home loans" is true and a beautiful aim. That really help the borrower to navigate through the loan process with ease.

I had a loan with a lending company, then Mr. Cooper bought that company. I got through a refinance with Mr. Cooper recently and it was a good experience dealing with the people that I worked with. Overall, their professionalism and level of knowledge were pretty good. They provided me with very good guidance when discussing my financing options. Since refinancing my loan, I've been paying less monthly.

I had mistakenly made a couple payments to my escrow account, as soon as I realized my mistake I called to let them know this was not my intentions and I needed it to be transferred. The lady seemed very helpful and told me everything was submitted and to allow 3 days for it to show on my online account. She informed me NOT to make another payment until the funds had been moved to ensure funds were being applied correctly. 7 days passed and still nothing, I called again. Spoke with another what seemed to be helpful agent, 45 minutes later she assured me that things were now all in order, informed me it could take up to 5 days to show the adjustment. Again told not to make a payment until it showed.

I had a great experience with Mr. Cooper before, so I chose to refinance through them. The reps were very friendly, very courteous, and professional. There were a lot of interactions, and they contacted me periodically. Overall, it was great experience, from start to finish. Since refinancing my loan with Mr. Cooper, there has been more income for me to do other things.

Mr. Cooper contacted me about a refinance. Everything they told me was a lie. I literally spent 3 hours on the last day of closing trying to contact then because it had been almost a week since I talked to them. My payment was due and about to be late which would have charged me a late fee, but I was advised not to make a payment per the previous conversation a week prior. So, after 3 hours of calling and calling I had to demand to speak with a manager who said I should make a payment or would have to pay a fee. Closing ended up being over 4 times the cost they projected, so after a lot of wasted time and stress I had to cancel the process. What a joke these people are.

Working with Mr. Cooper on a Refi Loan for my home was a lot easier than I thought it would be. Tom ** was an excellent adviser and advocate while helping my wife and I work through the process and paperwork. Tom along with Phuong ** were helpful and followed through with what they said they would do. It was a pleasant surprise being treated like a customer instead of a number. Thanks.

The representatives were knowledgeable and professional at all times and easy to work with. Communication was not always timely and some things that the underwriters were concerned about didn't make any sense as it had no impact positive or negative with qualification, it just made it more difficult. Overall it was a really good experience and everything worked out.

Nothing went the way I was told it would. Very unhappy. I am also unhappy with having to write 40 words. I should be able to write what I want. Your rep was very friendly but never kept his word on anything.

I've had Mr. Cooper since I bought my house. I wanted to lower my rate and I wanted a fixed rate, so I refinanced. The reps were very friendly, courteous and helpful. My monthly payment is higher but I got a shorter term.

Mr. Cooper is my mortgage company and I wanted to consolidate debt, so I looked into refinancing my mortgage with them. The reps there were friendly and professional, and it was good working with them. They went through everything with me and answered all my questions. The refinance of my loan with Mr. Cooper only happened a week ago. I would recommend them.

I just went through a refinance with Mr. Cooper and have nothing but high marks for the process. All the people I talked with from the beginning to the end were professional and very timely with their responses whether it was by email or phone. Will definitely use Mr. Cooper for future home purchases.

Excellent service, deadline was met as promise, loan officer (Benjamin) and coordinator (Karen **) are very good and helpful. They really know what customers want and their knowledge are very impressive. Keep up the good work both of you. Thank you very much.

I was told by Mr. Shane ** that he (Mr. Cooper) would pay off my loan with prestige finance which at the time was $2,500 as part of the deal when I refinanced my home. Well I figured it was paid and didn't know it wasn't till they sent me a notice that I was 2 months behind on the loan I was never late on. I would of never thought that Mr. cooper would do business like that.

We decided to refi our loan to get a lower interest rate, and include our 2nd at the same time. The mortgage specialists we felt with Cory and Jenne were excellent to work with. They kept us informed of the status, and what we needed to submit. The only drawback was from an appraiser they used who arrived late and did not include everything needed for the appraisal and this had to come back a second time and again arrived late 9:45 at night. He then took 2 other days to submit his update appraisal. Once that was on the refi went through smoothly and without any problems. All in all it was a good experience and we got what we wanted a new lower rate. Thanks again to Jenne and Cory for their excellent service getting our loan.

The refinance, recently approved by Mr. Cooper, has been a good experience. The people working with us were helpful, kind and readily available when we had questions. Our interest rate and monthly payments were significantly decreased! We could not be more pleased.

Mr. Cooper bought my mortgage from Citi. When I needed to close some equity out of the loan to fix up my car, I inquired about refinancing my old mortgage. The reps at Mr. Cooper were more friendly and helpful than other companies in getting the mortgage done. The whole process took two weeks and they guided me well when discussing my refinancing options. I’m still working on completing the refinancing, but I’m just about done. I like Mr. Cooper since they gave me a lot more information about my loan and credit scores more than Citi did.

The charges to make a payment by phone should be eliminated. Why charge to collect money if your employees are being paid. Also when I call I would like to speak to someone in the United States where I pay my mortgage.

I wanted to refinance to pay off a high-interest rate HELOC I got to update my home. Mr. Cooper made the entire process so simple and easy. At no time did I feel alone in the process. The representatives keep me informed throughout each step. If I had a question they were always available to answer any questions or concerns I had.

Not only has our mortgage payments increased by $70 in the past 6 months (increased twice since our mortgage was sold to Mr. Cooper), but when I called to find out why (we had the previous company for over a year with no problems or increases) the woman I spoke with was very nasty to me. She had an abrasive tone and was attacking like right from the get go. I would not recommend this company to anyone!!! Unfortunately our mortgage was sold to them and we did not have the choice.

I’ve been with Mr. Cooper for three or four years now. It was because of the rates and I wanted to get some cash out, that I decided to refinance through them. Joseph was the first person I spoke with, and he was great. I also spoke with Valencia, and she was okay. There were a few things she could work on a little better about customer service, but she did everything she needed to do. The guidance that was offered to me during the refinance options was fine. I was happy that my APR stayed the same. It didn’t go up from what I had three years ago.

I would like to express my gratitude for all of the excellent customer service agents. Every time I call Mr. Cooper my questions are handled by agents who are knowledgeable, friendly and professional! My issues are handled immediately and with accuracy! Your customer service is over the top outstanding. Reward them!!

The process was smooth with great communication. From beginning to end I knew exactly what was needed and where we were at in the process. The team was patient and professional at all times. I would recommend in a heartbeat to friends and family.

I'm very pleased with the home buying experience from the Mr. Cooper team. The team went over and beyond to help me get the best loan possible and was there every step of the way. As a single mother, my time was limited and Mr. Cooper valued it. My title company said in her 17yrs she had never closed an FHA loan in 30 days, that's dedication. Thank you, Mr. Cooper, I will be a lifetime borrower.

Good people, fairly smooth process. Interest rate about .75 higher than I wanted to pay but couldn’t arrange a lower rate. I’ll keep searching and again refinance if a better deal is located. Originally promised return of prior escrow then it was transferred to new account, just a few bumps in the road. Thank you.

We had an excellent experience with the refi that we did with Mr. Cooper. From start to finish things were very efficient and went smoothly. We were kept up to date both online and by phone and emails. I wish this type of customer service was more common today than this exceptional service we got here. I would definitely recommend them to family or friends.

This company took over a loan for a property that I serviced for the previous mortgage company. All documents showing completion as well as inspections were completed prior to the transfer in February, but I have not received the final payment owed. I called several times and have finally been told 2 months later that I have to wait another 3 months before documents are reviewed. My company is out a lot of money and there is no consideration for that.

The entire team made the process easy to understand. They were always available to answer my questions. And were knowledgeable enough to explain all the paperwork. I will definitely recommend them to anyone!

Ms ** was my first contact and remained reachable throughout the entire process. Each person who came into our home was respectful and personable. My questions were all answered and were treated as important. The staff helped me feel comfortable with the electronic communications such as the signing documents and sending different emails. I will recommend Mr. Cooper to my friends and relatives.

I needed to lower my payments, so I looked into refinancing and my mortgage company told me about Mr. Cooper. Everything was fine with the reps during the refinancing. They were very professional and explained everything to me. The overall guidance that I received when discussing my options was fine and I knew what I wanted to do. The lending process was very easy. It went by really fast and took a week or two. Since refinancing my loan, I've got more money in the bank.

The staff who did our refinance treated us with respect, kindness and professionalism through the entire process. They went above and behind to answer all of our questions with patience and understanding. They were always available to help us with the paperwork and the processing of the paperwork. They did a great job.

Closed in 43 days! Jerry and Nick worked tirelessly to get my mortgage across the finish line. They called and kept up to date via email on a regular basis. They went above and beyond what I have experienced in the past with a traditional bank. I would highly recommend Mr. Cooper for a mortgage. Thank you for helping us purchase our new home!

My mortgage was with Nationstar when I was informed that Mr. Cooper bought them out. I was already affiliated with them and I continued with them, and I decided to refinance with Mr. Cooper for debt consolidation. The first people who called asked me a few questions, and I didn't hear from them again. Then the second person I talked to, the loan generator, was perfect. The people that I worked most closely with were excellent, and the guidance that I received was great. Not that I know a lot about refinancing, but any questions I had were answered promptly and if not, that day didn't end until all the questions were answered.

The process was really easy, they walk you through all the steps. This was easier than buying the house the first time. I will recommend Mr. Cooper to all my friends and family. Everyone I dealt with doing the process were very professional.

I just refinanced my home with Mr. Cooper and I have to say that the whole process was so easy and straightforward that I could not believe it. I am very happy. Refinancing with Mr. Cooper is saving me so much money. When you go on Mr. Cooper website or the app to manage your account, you find so many useful tool that is is just incredible. Mr. Cooper’s customer service is excellent. I would definitely recommend Mr. Cooper to anybody. Thank you and keep changing the face of home loans Mr. Cooper!

Was disappointed with our closing. Mr. Cooper didn’t wire the money the day of closing. Had trucks lined up to move the next day and couldn’t get the keys to the house until the afternoon the next day. Had to scramble to get the movers changed and had only one day to move because of Mr. Cooper.

Mortgage is very simple to pay online no charge. Website is great. Simple to use. It even tells how to pay mortgage off early to save interest. Customer service reps very helpful. I feel very comfortable with this company. Thank you.

This experience was a good one. All of my needs was taken care of. I had easy access to a rep at all times. I truly was well taken care of during this process. I would recommend Mr. Cooper to anyone looking to buy or refinance a property.

From beginning to the end, Sharon ** was there answering any questions or concerns my husband and I had. She was totally concerned with our loan, making sure the process was done as quickly and efficiently as possible. Please thank her for her help.

Caroline and Brian were part of a "Dream Team" that really hung in there with me every step of the way. They both were very professional during the entire refinance process. I really don't know what I would have done without them. Awesome, awesome, awesome!!!!

Our refinance was very smooth and efficient from the start. Everyone that was involved was very helpful and friendly. We appreciate the work that was put in to make this go so smoothly. I would definitely recommend Mr. Cooper to others.

From the beginning to the end, my whole experience with the team of Mr. Cooper went smooth... They patiently explained every detail of my refinancing... And I am totally a happy customer. I would highly recommend in a heartbeat to refinance with the great team of Mr. COOPER. Again Thank You for everything.

I experienced excellent customer service on my recent cash out refinance loan. Everyone I spoke with was very helpful and Eric ** my loan processor made the experience very smooth and easy to follow. I am now able to do much needed home improvement projects.

I am very pleased with how much assistance and guidance I received with my refinancing with Mr. Cooper. My agent was extremely helpful. He explained everything about the process, as well as answering all my questions very precisely. I would recommend Mr. Cooper for any mortgage needs. Sincerely, Sherry

Very informative and concern for what's best for me. The experience was good and I would do it again. I wish the rates could have been better. I would recommend them to my friends. Thank you again for your help.

Mr. Cooper is where my mortgage is and I told them what I wanted to consolidate. They came back with a couple of options, I chose one, and I went with it. It was then turned over to another specialist. Everything went smoothly. I was given a competitive rate for a refinance, locked in, and I closed well ahead of the original estimated date. I had an excellent experience with Mr. Cooper. I would recommend them to others.

I have had the WORSE experience with the handling of my Mortgage payment in the last 6 months than in the 17 years I have owned the house. I call, I email, I write secure messages and YET the ISSUE CONTINUES. I am not going to continue with this annoyance much longer.

My loan was sold to Mr. Cooper years ago. I had a lot of equity and it was a perfect opportunity, so I wanted to refinance my old mortgage. So far, Mr. Cooper has been really good and I’m happy with them, so I wanted to stay with them rather than go to a different provider. During the refinancing, my dealings with the reps were awesome and excellent. I was impressed with their professionalism and they were very knowledgeable during the sales pitch. The guidance that I received from Mr. Cooper was excellent and it was just what I needed. All my questions were answered and I felt very comfortable moving forward with the refinancing. Since the refinancing, I can do some home improvements.

Jerry answered every question I had and Cathy, his processor, talked me through every techie thing I had to do and when I made my 20th mistake, she was just as patient with me as she was with my first one. I am so glad I stayed with Mr. Cooper.

My loan was bought by Mr. Cooper in the first part of March. It has been nothing but a nightmare since they took over. They can't seem to figure out their bi-weekly auto pay. The first 7 times I called in I had an automated message tell me they are to busy to talk to me and then it hung up on me. Seven times! I have never had to work so hard to make a company take my money. I have had to call every other week since they have gotten their hands on my money. I am at the point where I am just going to refinance even if the rates aren't quite as good to get away from these guys. If you have the option don't deal with them. They are super rude and kind of shady.

Friendly, caring and supportive. I like that I don’t always talk to a machine. They have always been professional and followed through with my requests. I decided to refinance with Mr. Cooper because they gave me a good rate and I like being a customer with them.

I made my payment March, 2019. They reversed the payment because they didn't like that it came from my Heloc, admitted they should have informed me and then reported me to the credit bureau. In my opinion, this is a crappy, crappy company that doesn't care about me or you or perhaps doesn't know what they are doing. Be careful, for I am sorry I dealt with them and you could be sorry, too. There are plenty of companies that want your business and will treat you right, not like this.

Mr. Cooper has always done an exceptional job in providing home finance and refinance options that benefit my family. Mai ** and Alex ** went above and beyond to support our recent refinance. The process was easy to track on-line, and Mai checked in often to assure that the approval process was quick and easy. I highly recommend Mr. Cooper, and their talented team to anyone looking to finance a new home or refinance their current home.

Between Lim and Kang my refinance experience was amazing. They made everything so not stressful and the good part I trusted them with every step of the way. The communication was awesome and we got through the process in a timely manner. They worked with me just like I worked with them. Great teamwork and I loved it.

When our home loan was sold to Nationstar I wasn't sure what to think but the experience keeps improving. Since the switch to Mr. Cooper it is obvious there is an effort to be more modern and accessible. We recently refinanced and it was the easiest loan process I have ever dealt with.

We were shopping for a mortgage through several mortgage brokers. We received mail from Mr. Cooper who is our current mortgage company. Mr. Cooper, not only beat all others rates they have excellent service and we couldn’t be happier with where we are now!

Money that was due me due to refinance was promised end of March. New loan is kicking in tomorrow on Friday. Very disappointed that this was not followed -through by customer service or loan officer. Also no follow-up with regards to Bi-Weekly Program registration. I had to find out myself. Also very disappointing.

I was very impressed with the professionalism of the people who handled my re-finance at Mr. Cooper. Troy ** and Jason **, who handled the loan were both professional, patient, and reliable. Definitely a 5 star experience. I would recommend them to my family and friends.

I'm a current Mr. Cooper customer for 16 years with very good payment history, but it took almost 6 full months to get done... Too much time wasted. Michael ** was great but underwriting was way too slow. I'm happy it's over.

This company steals elderly people’s homes!! BEWARE of them. No honor, values, morals or ethics!! I also I am a victim of these people. I didn’t choose this mortgage company. I was with Nationstar And got transferred to them and received nothing but lies. Oh yeah and a bunch of stalling sending me from this person or that person with the hopes and intent that they were really trying to help me save my house. BEWARE of them. Would steal candy from a baby! Have a nice day piece of ** company.

Very helpful and very thorough. Mark was great to work with. Mary ** was very helpful and made the entire process easy. Mary ** and Mark make a great team. They walked us through the entire process and made a shoe at ease the whole way.

The reps we dealt with at Mr. Cooper to consolidate our mortgages were friendly and courteous throughout the process. As a whole, the process was easy. The first person I dealt with was very, very good. He handed the documents off to the person who works with underwriting. While she was okay, she kept on sending out information later in the afternoon. When Mr. Cooper is dealing with clients that are not in the same time zone, they have to be considerate of the time. For example, I needed to get a declaration for my insurance, and I sent that information, but they needed some additional information. Contacting someone at 5 o'clock in the afternoon means you're delaying the process by an additional day because the businesses on the East Coast are already closed.

The entire process of our recent refinancing was a good experience. Everyone was professional, knowledgeable and provided excellence assistance. This was by far one of the best refinancing we have had. We would not hesitate in recommending Mr. Cooper to family and friends.

I needed to refinance my mortgage for the purpose of renovating my property. I first spoke to Advent **, who was very professional and walked me through the beginning process. Advent then turned my application over to Meghan ** who was equally professional and helpful. I signed on to my Mr. Cooper and was amazed how easy the process was. Everything went as planned and I was extremely satisfied with the entire process.

The absolute worst process that I have ever gone through. We closed on the house and I had my monthly mortgage payment number. Then I called back to set up bi-weekly autopsy and they told me the number is higher than the number that I listed with. They said the person did not figure out or realize that I did not have the correct amount in escrow. Shouldn’t this number have been discussed with me prior to closing? Very unprofessional and highly illegal. Bait and switch.

Daniel and Jamie were both amazing. Quick to respond and made the whole process seem less. I would highly recommend Mr. Cooper to anyone looking for an honest, hardworking company. From start to finish this was an extremely easy process.

My refinancing was process very smoothly and fast. The lady that helped with the financings was very informative to my question so far so good. I can only speak on this experience new to Mr. Cooper not Nationstar. Thank you.

I searched other lenders around and no one can compare to Mr. Copper. They are so informational, they keep you up to date with everything. If there's a problem they will try and assist you through it. My Agent was on top of everything, we communicated via email and phone calls. We even closed on my house 10 days before the initial date. That you so much to the whole team.

Everybody I dealt with either on the phone or through email were extremely helpful. They made the loan process the easiest I have ever gone through. The online signing really made the process a breeze. I highly recommend Mr. Cooper.

My loan was bought out my Mr. Cooper in February 2019. I was in middle of modification with previous lender. Mr. Cooper reassured me everything was going ok with modification only 3 months later to be denied. They stated excessive debt but I have the same debt. I had all be balances lower when I purchased home. What gives.

I am a realtor and if anyone comes to my office saying they are preapproved with Mr. Cooper, I will tell them I’m not going to work with them or they can find another lender. I might have to rate 1 star to make this go through but it would be a minus 10 stars.

The process was simple, easy above all most of them were electronic. The Persons involved were helpful. Mr. Gamey ** and Joshua ** were extremely helpful. Above all the process was finished in two weeks which is a record for us.

Hi Kalie,

We already had a mortgage with Mr. Cooper and went with them to refinance as it was easier for us. We thought we would start with them and see how that goes. We wanted to pay off our bills and also make our payment a bit less. Everything was wonderful during the interaction with their mortgage reps. They guided us step-by-step. From step one, they said, “Now, so and so is gonna be in touch with you,” so we weren’t confused with somebody else who would call us or email us.

Everything was great with Mr. Cooper. The reps were fantastic and the overall customer service and the level of professionalism stood out. Joseph was the first person I spoke to and he was very knowledgeable and very helpful, and he always responded on time. Everybody was wonderful. The process was quick and seamless.

From start to finish it was an excellent experience. The representatives from Mr. Cooper were able to assist me with refinancing my home for a great rate along with a cash out option. They were in constant communication with me, explaining each step of the process. The closing was very easy and not stressful at all. I would highly recommend Mr. Cooper for refinancing your home.

I would highly recommend Mr. Cooper to my friends and family. I recently refinanced my home and it was the best experience from beginning to end. Please ask for Rebekah **. She’s the best. My first home buying experience was horrible and she really went above and beyond her job. I completely understood the entire process for the first time.

Very good job. Keep up the good work. Yes I will tell a friend and everyone else. Very easy and fast. I like that you called me and let me know that the interest rate had went down and to refinance the place. Keep up the good work. Rick

I received notification of funds held by Nationstar now Mr. Cooper. I contacted Mr. Cooper at the beginning of March and spoke to a representative verifying the funds. I was told to expect a check within 10 business days. After 10 business days I contacted Mr. Cooper again to find out what the delay was. I was told to wait another week and if I did not receive the funds to call back. After a week I return the phone call and was told to wait another week and that if I did not receive a check that they would deposit funds into my checking account via a wire. I waited another week still no funds I called back spoke to another agent who told me that the funds were never authorized and that a check never went out. He then told me to send a copy of a voided check via email to his supervisor. I was told to give them 48 hours for this process to take place.

My two guys that handled everything rocked! No problem, was a very easy refi! When I had any questions both were available and If I was not able to speak to them message would be left and they returned my call within a few hours.

Mr. Cooper picked up my loan from another company. At that same time I was able to refinance. I shopped around and was given the run around by several other companies. That's when I talked to Mr. Cooper. Alex was up front and honest and helped me refinance. Nikki was also a key player in assisting me through this process. They were both extremely polite and helpful. If everyone that works for Mr. Cooper are like these two, Mr. Cooper is the only way to go! I really can't say enough great things about Mr. Cooper. Thank you!!!

The team worked diligently to restructure our home loan. They found us the lowest interest loan and best rate possible. They were quick to reach out even on the weekends. The team made sure to communicate document needs in a prompt manner.

I had a decent experience with Mr. Cooper during my refinance. The reason I am dissatisfied with my experience is due to the fact I was told I would not have to pay for an appraisal early in the process. I agreed to the appraisal. Later in the process I was informed I had to pay for the appraisal. At no time did the rep I worked with state I would have to pay for the appraisal in the future. I encourage anyone at the company to review the audio tapes I had with rep to try to find any statement from him regarding the appraisal not being free to me. After that is done, I would like my $450 appraisal fee back.

I call on my lunch hour, waited for 27 minutes. Got finally answer, I was asked two questions, and as I was talking the lady ask me to please wait just one minute, next thing I know she hanged up on me. A few hours later I tried again. Waited for about 20 minutes, then some answered, she asked me two questions, then I started talking, then she said to please hold on a minute. I waited for 58 minutes. Nobody took care of me till finally I hang up. I think this very disrespectful and inappropriate, I have been a customer many years and I was expecting a better treatment, I’m very disappointed on this customer service. I will share my experience in every social media. These people are not professionals at all.

Mr. Cooper reached out to me. My property taxes went up, and they were able to give me options about refinancing and lowering my payments. I worked with a helpful and great mortgage professional. He kept me informed and answered all my questions any time I had one. I was very satisfied with his knowledge and expertise. Plus, the guidance I received was great. We were able to get a lower monthly payment through refinancing with Mr. Cooper. It was a great experience overall.

My mortgage got transferred to them in Nov and from Jan I started getting collection calls when my account has been on automatic payment and always current. The agent calling would have no idea on why it's past due and they said the research department is separate and I would have to call them. After months of discussion on suspense accounts, unapplied payments etc.. (they have no idea how their system works) it turns out their system messed up (they wanted $8,000, if I did not go into the details). They corrected it but their system (Apparently only this part works fine) sent credit updates to rating agencies and first time in 30 years I have a scope below **. I am just furious but they cant do anything.

I had a loan and it was sold to NationStar. Mr. Cooper bought out NationStar thereafter. I refinanced with them and the process was fairly easy. It took about a month from my first inquiry until I closed. Their people answered my questions in a timely manner and kept me posted on what was coming up next. Plus, they gave me one of the better interest rates.

My mortgage was transferred to Mr. Cooper but then they process too slow. I used to pay automated with the other servicer and while my service was being transferred, I did not know that I paid two payments. I thought it was a different mortgage already so I paid before the due date. Then, when my service was transferred to Mr. Cooper, they also did the automated ones. So, I paid in March and it is now April. I wanted to ask my money back as it's just slow funds coming back. They told me that they will take care of it and that it will take a few days. I spoke to them yesterday and they said that it is almost there, but I'm still waiting. Since the refinancing, my payment has been a bit lower but I lowered it to 15 years instead of the 17 years because I got an old rate on my interest. I have had good experiences with the company so far.

I wanted to have extra cash and to be able to consolidate bills. I went with Mr. Cooper and working with their reps went very well. I received good guidance and they gave me two months during which I didn't have to pay. So, I was able to put that money inside.

We already had a mortgage with Mr. Cooper and we wanted to take some cash out. We’ve done refinancing with them before. They were very helpful and if I ever had a question, they were available and they got to it. We knew about what we wanted. Working with them got us a better interest rate. All in all, it was a very pleasant experience.

Everything with Mr. Cooper went fine. Their people as well as the communication were very good.

We had our mortgage loan transferred to Mr. Cooper not by our choosing. We are in our 4th year of our mortgage and have never been late. On top of that we always put more on the loan than required. In the 4 years of our loan, it has been sold off 3 times (MC being the third). The initial setup and transfer of accounts to the new lender always are simple and effective. One phone call and we are set up. This was not the case with Mr. Cooper.

My mortgage was transferred to Mr. Cooper over 3 weeks ago. Unfortunately, that mortgage company is about as worthless as Mr. Cooper. They sent me a letter notifying me of the transfer and where to send my first payment on April 1, 2019. So, I set them up in my online bank and sent them a payment. Keep in mind that I have never received any welcome letter or anything from Mr. Cooper. I was getting concerned because I tried to set up my account on Mr. Cooper and apparently my mortgage doesn't exist with them at this time. So, where is my mortgage payment?

I had enough equity in my home to pay off all my bills. I inquired about refinancing my old mortgage and I had a really good interaction with the reps at Mr. Cooper. They were expedient. They had the process all done within a week or 10 days. It was a good thing I had called because the following week, they were gonna charge for the appraisal of the home, only to find out, you do get charged for the appraisal of the home at the closing. I thought I didn’t get charged at all. It means you don’t get charged upfront. You don’t get charged until the closing. Other than that, I’m more financially solvent since working with Mr. Cooper.

Quick and painless, this refinance, orchestrated by Karen ** and Larry **, will save me thousands in interest and quicken my payoff by years. I couldn’t be happier with the treatment I got from Mr. Cooper’s team. The documents were sent and signed electronically, so it was quick and easy. Karen scheduled the notary visit at our convenience, and the whole thing was done without any stress. Thanks, Mr. Cooper, and thanks, Karen and Larry!

Mr. Cooper send me a letter stating that my loan modification was in default because I didn’t make the required Trial Period Plan payments. This is not TRUE. My payment receipt shows that my payment was posted on February 28. I was told by Kandice on April 1, that the reason we went in default was because I made a partial payment. The payment was not partial. There were two money orders mailed in the same envelope for the total amount. They posted the payment incorrectly as a partial and are holding me liable. When I spoke with Kandice she was able to see all the transactions but she told me it had to be reviewed and I would receive a letter within 7 to 10 days. However, in order to appeal their decision it must be done within 30 calendar days of the initial letter.

My old mortgage company switched me over to Mr. Cooper. I wanted to save on interest cost, so I switched from a 30-year to a 15-year mortgage. I really like the Mr. Cooper website. The reps have been really easy to interact with, and I have had good experiences with them. They're really good, and they gave me an estimation. I called in February to switch my mortgage, and they gave me an estimation that it would take until April. But we ended up getting it done by the second week in March, so the turnaround time was really fast. The service was good too, although they really could have reiterated or told me a bit more about the closing cost, that it would cost to switch to a new mortgage. Nevertheless, since refinancing my mortgage, I've been saving a lot more on interest.

My refinance experience was way above of what I had anticipated. Kyle helped me throughout the whole process. He kept me informed of what was needed and even kept in touch to see how I was doing. I would recommend Mr. Cooper to everyone that I know. It was a wonderful experience. Kind Regards, Joseph **.

I was charged a late fee during the 60 days no late fees charged. My mortgage was bought out by Mr Cooper. The paperwork said no late fees are charged in the first sixty days. I got my first bill which included a late fee. I called and asked about it. The response was it was a late fee charged by the previous lender. Mr. Cooper gave me a bill with a late fee on it. I paid the bill to Mr. Cooper to cover the late fee. Their statement that a late fee will not be assessed does not seem to agree with those 2 facts.

I had a shortage on my escrow account for taxes and called Mr. Cooper, who had already our mortgage. Their rep asked me if they could do a mortgage checkup for me. Then the rep gave me some current things, and it shortened the life of our loan. That made refinancing our old mortgage with them attractive. We decided to stay with them as it was easier instead of shopping for other companies. Everything was very well-done at Mr. Cooper. Their reps were professional and questions were answered in a timely manner. The whole process was extremely easy and it took 20 days for me to complete it. Their rates were also good. All in all, it was a pleasant experience with Mr. Cooper.

We wanted to pay out some bills and the banner on Mr. Cooper's website led us to refinance our old mortgage, which was with them. The process was super simple and the reps who helped us were both awesome. They were very attentive and took care of business quickly. Moreover, the guidance we received was perfect. We've had peace of mind since getting the refinance.

I had my mortgage with Mr. Cooper for a number of years. Initially, I was interested in refinancing my old mortgage with them due to the fact that they were able to meet the requirements that I was looking for by way of what I wanted to do, how I wanted to accomplish it, and what I wanted out of it. They were able to help me with that. I had tried a few other companies, but for whatever reason they couldn't provide me with what I was looking for and it just didn’t work out with them. So, I decided to try Mr. Cooper and they met what I wanted and beyond, so that was great.

I had a wonderful experience with Mr. Cooper. They went above and beyond and I ended up with a lower payment. I wish I could have gotten a lower rate on my refi, but that’s okay. Keep up the good work.

There are two persons I dealt with at Mr. Cooper. There’s one you start with and then the one they hand you off to someone else. The final one was good. The guidance I received from them was mostly adequate. The whole application process was annoying, but it’s partly because they regarded me as a straight commission, which I am. Despite my long history of great credit and financial acumen, they still weren’t willing to issue a loan just on the basis of credit and income verification. I had to delve too far back into financial records for tax returns for prior years, which I wasn’t told, initially, would happen. And then secondarily, it showed a drop of my income and they wanted to know why. So, if the justification for it is that income is gonna be variable, then it ought to be variable either direction.

If I could leave 0 stars I would. Their customer service is horrible. Have been waiting for the return of my insurance check for over a week. Never got a call. There was a problem until we called. The I dont give a crap attitude these people have. House damaged due to tornado, contractors waiting to get paid to make repairs. They bought my mortgage, have no choice but rest assure refinancing to get the hell away from these people is in the VERY near future. Read their D rating on the BBB and you will see what a piece of crap company this is. STAY AWAY from them. Be very afraid if you are with them. Seriously go on the BBB website. It didnt surprise me, but it will educate you.

Approximately 3 years ago I refinanced my upside down mortgage with at the time "Nationstar". It was a horrible experience! I was advised that I could only refinance FHA due to my current loan being FHA and I was upside down in my mortgage due to predatory lending practices. It took nearly 60 days for the refinance to go through, after being told it would be the easiest refinance I would ever do. The person assigned to my refinance never returned calls or emails. I was finally told she was out a "few days" due to illness and that she was trying to "catch up".

I wanted to lower my interest rate and take some equity out of the house. My interactions with Mr. Cooper's rep were nice and everything went well. They told me what I needed to get to them. They were easily accessible and we got it done in two weeks. Everybody was very professional and I appreciated the talk they did. I got the equity out of the house that I wanted to get. Plus, the interest rate is down and the payment is about $100 a month. I would recommend Mr. Cooper.

Mr Cooper resolved the issue. It did take multiple attempts to fix the issue but in the end the problem was fixed. It's a little concerning it took a multitude of people to find out something very simple I was unaware of. I ended up speaking with a gentlemen who had all the issues sorted in minutes! Long story short I'm happy the issue was resolved I just wish it was a little easier. I'd like to also point out Mr Cooper contacted me trying to resolve this review which tells me they actually care. I'll stick with Mr Cooper but I'll just make sure I speak with the correct person before wasting my breath over and over.

Daniel ** provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience, prompt responses and creative problem solving made this a smooth and efficient experience.

My mortgage was recently sold to "Mr. Cooper". Have made several attempts to make the initial payment on "Mr. Cooper's" web page. First time I received a confirmation email indicating payment had received and processed, however, when I went to retrieve Escrow information, the loan was tagged as NOT PAID. I immediately spoke to customer service whom advised my bank had blocked the payment. Called Bank of America to confirm it was not blocked on their end (and I would have received an email for a suspicious withdrawal attempt and I had not).

My loan was sold to Mr. Cooper in December 2018. I have had nothing but issues since that time with the posting of payments. Being on the bi-weekly payment program, they constantly misapplied my payments from January-March 2019. They could not figure the correct way to post the payments and thus have forced me to take off the bi-weekly payment program. Their customer service is lacking and overall they are not a solid company. If my rate wasn't so good, I would refinance in a second. If you are looking to purchase or refinance, I would stay clear of Mr. Cooper. I think he swindles.

My loan was bought by Mr. Cooper. In the brief period they have serviced my loan (20 years of which Cooper might be 10%). I have been solicited in one form or another for any service to pad their bottom line. Automated phone calls at least 2-3 times a week. Make a payment online onslaught of sales pop ups inside my logged in account. Fresh off Wells Fargo this predatory marketing is disgusting and leaves me feeling like I need a shower.

Updated on 04/03/2019: Answer is a lie. I wrote a review about Mr. Cooper sending me a letter that my Pmi had been reviewed and congratulations I did not owe any more. I then was told it was a mistake. "Sorry". They then make this huge plea to call and they can fix it. I made the call to be told "sorry" it was a mistake. They write this great response just to make it looks like they care. They don't care about as anything but money and covering their mistakes. The reply just makes them look good.

Ever since my loan was sold to this company I have had nothing but problems. The very first payment I sent in, they claimed they never got. So for the next 3 months I sent the payment priority mail costing me an additional fee each month. Then I'd you try and pay by phone, there's an outrageous fee of $26. But if you go online and do it yourself, there's no fee or do the auto withdrawal.... I don't think so. Can't wait to refi to get away from the incompetence....

We had a flood in our residence and contacted our insurance provider. The insurance company wrote a large check to cover most of the expense. The check was written to me and to Mr. Cooper since they are our mortgage company. Mr. Cooper required several documents which we sent back via overnight mail. They said they needed additional information so it was faxed and faxed and faxed many times. Now it is 6 weeks later and we are still waiting on the check to pay our builder for work already done and Mr. Cooper Loss Draft staff say they can see that our documents are in but they want the documents submitted as one.

The company was our primary mortgage holder and we were happy with the service. When we got an advertisement saying we may qualify with our current mortgage, we inquired about refinancing. At the time, we were kinda winding down and they basically said it was something to look into so we did. The next thing I knew, Anthony had called me. It went from there and the process took about six weeks. It took a little longer than we thought it was going to but it was no fault to Mr. Cooper. There were some hiccups with our second mortgage but we got through that and once we buttoned that up, it went pretty quickly.

Steve ** and Eric ** were very knowledgeable and helpful with the process of refinancing our mortgage loan with Mr. Cooper. It was great working with them. I would also recommend them and the company Mr. Cooper to my friends.

I kicked somebody out of my house and I wanted to renovate and get in a better position. I decided to refinance my old mortgage and it was a very quick process. The Mr. Cooper reps were very helpful and they answered all my questions.

My Home Mortgage was sold to Mr. Cooper. I started getting bombarded with emails making me feel like Mr. Cooper was a cut above the rest. The first time I inquired about one of the offers I was snapped back to reality. Mr. Cooper is just another lender. I have found nothing that makes this lender any better than other lenders. Just another gangster after everyone's money. Thank God I have good credit which allows me to choose which gangster I do business with.

Few years ago my loan was transferred to Mr. Cooper. I had adjustable rate, always paid on time, was never late in 15 years. Ever since the rates started to go up, they started to increase the interest rate faster than the average national rate. Since the beginning of 2019, rates have dropped to about 4.5%, my Interest in March would have been 5.375% and April 5.5%. Luckily I paid off my loan in February, will never deal with Mr. Cooper again, they are bunch of crooks.

Horrific experience with Mr Cooper. They purchased insurance on my behalf, without notifying me for the double price of my previous policy!!!! This is robbery. I can't believe it's legal. Also, the customer service people are not direct and very sneaky about offering other products to help "you" but it's rather their bottom line. Extremely disappointed these crooks can operate in plain sight.

Citibank had my mortgage and Mr. Cooper bought it out about a year and a half ago. I’m a federal government worker, and the federal government was shut down back in January. I decided to play out a few options, and then we decided to get some extra money in the bank right now and also get rid of the second loan I had? We did that. I had a second loan which was about $26,000. So, we combined the loan and we paid them off.

I love the name "Mr. Cooper" for a banking or financial institution. They purchased one of my loans and it threw me off a bit when I opened up a link that said my loan was now owned by Mr. Cooper. I asked who Mr. Cooper was as a person and I expected a rich guy to make a personal phone call. You'd hear more of an institutional name so it was weird, but I thought it was cool.

When we decided to refinance our home we were somewhat reluctant however, working with Duke ** as our loan closing coordinator and Matthew ** as our mortgage professional, refinancing with Mr. Cooper was very painless. These individuals were very professional, efficient and timely. We could not have had a better experience. The closing was even great and was done right in our home. We are completely satisfied with our experience and turn around time. We had our loan approved and closed in less than 30 days. Absolutely Amazing.

The longer I'm with them the worse it gets. 1st, my mortgage was sold to them, I didn't pick them. The latest issue is that they short-paid taxes out of my escrow account. Short paid...so they got a bill and paid it when it was due. But they paid the wrong amount. After 2 weeks of contacting them 4 times about the issue...they finally replied today that they need "additional research" and they'll get back to me in "7-10 days". The tax bill is due with $80 interest in 5 business days. The tax bill is due with more interest AND a $120 fee in 7-10. And you know that they'll pay those fees with MY escrow account, even though it's THEIR fault.

My husband died three years ago and with my loss of household income I cannot afford the property taxes. Therefore I was forced to move and while I had many interested buyers, the 25 year house has foundation problems and needs over $100,000 in repairs to the foundation alone. The mortgage payoff was around $136,000 and for that reason, I contacted Mr. Cooper on or about October 26, 2018 in order to begin the Short Sale process. On a recorded line, I am kindly advised by the Loss Mitigation rep that if I chose a Deed in Lieu instead that Mr. Cooper would reimbursement me up to $10,000 for my moving expense.

I have a new car payment. I also have another payment for our air conditioner right now and they have to fix it up again and change another thing from that one. We live with social security only, so we were kind of tough to cover all the payments. We did, but we don’t have any more for us even to have a cup of coffee or soda.

First let me acknowledge that Chris ** was the best! He was patient, kind and thorough. He was great to work with and went out of his way to get us the best deal. Ka. ** was also very helpful, patient and professional. We believe we had a great team to work with including the individual who came to our home to complete the paperwork. Thank you.

I have told them several times when I refinanced that it will be bi weekly payments. I don’t understand why there telling me I must make the first payment when it can be taken directly from my account? Make it right!!!

Our mortgage was taken over by Mr. Cooper. Their refinance process was easy and simple. It was all mostly online. They had a setup where I would see what I needed to do, and I could upload the forms right there on the website. They sent me the necessary documents by email and then we signed them. Everyone that I worked with was helpful if I needed help. The refinance worked out really nicely. We were able to consolidate some higher interest debt. We added some money, but we shortened the duration. We owed 18 more years, and now, we only have 15. We got a lower interest rate. The mortgage payment isn’t too much higher and it’s a very manageable amount.

Great people to work with. Made our experience easy and efficient. Great assistance and speedy. Definitely would do it again. Gave us many options to choose from. We were able to choose the program that worked best for us. When we had challenges, they were very helpful. The whole process took a very short amount of time.

I'm buying the lot next door to me and I needed equity of my house quickly. I then decided I'd refinance and it worked. I did it with Mr. Cooper as I felt that it was easier to go through my existing mortgage company. Also, I was with Nationstar before and when they became Mr. Cooper, I've noticed positive changes. There has been a little bit more flexibility and better customer service. The initial person who walked me through was great and I also had a great loan processor. Both were very nice and called to follow-up. I've had a very great interaction with them all the way around. I was presented with my options and alternative options and we selected what was the best for me. The whole refinancing process took three weeks. They really turned it around quickly. My APR dropped a smidge, but nothing appreciably. My payment went up, but that's what happens.

Mr Cooper bought my mortgage company at the end of last year and since they took over it has been a nightmare with their customer service. The website for my old mortgage company stated that all tax documents would be available for download at the end of January as usual. At the end of January the old website was shut down and redirected to Mr Cooper's website. Which stated they would be available February 22nd. I called their customer service at the end of February after searching the website and was told they will be available in a few more days and they will be emailed to me.

This company's record keeping is the worst. My wife bought the house in 2009. It was sold to Mr. Cooper in 2014. My wife kept maiden name for business purposes. We added me to speak on her behalf 4 yrs ago with my last name different from her maiden name. I called the other day and now they say they have no record of me being allowed to speak to them. Yet at least 15 times they have spoken to me in the past. I have recorded all the calls and prove that they have spoken to me. This company has very incompetent people that are clueless when it comes to mortgage customer service. I have over thirty years in both lending and escrow and these people are total idiots. Avoid the headaches and get your home loan from a knowledgeable company. Record keeping is horrible.

I had the best experience with Mr. Cooper. The staff was very respectful and accommodating and answered all my questions, The terms are fair and the process is easy and convenient. I was able to refinance my loan for a lower rate and payment in less than a year.

We wanted to consolidate debt and Mr. Cooper had brought it out to our attention through an email. Mr. Cooper was awesome. They did all the work. The rep told us what we needed to do, and we followed it. They guided us what and when forms had to be done. They set up the home appraisal and everything went smooth with that with a third-party appraisal company. And they just set up the lawyer for signing we’ve completed, and they came to our house and signed off. It's an easy experience. Everything was very well-managed. I just hope they would reduce the monthly payment and change their name because Mr. Cooper is a weird name. Nevertheless, I will recommend them.

I recently refinanced my Mr. Cooper ARM to lock in a low interest rate before they go higher. The loan team at Mr. Cooper was professional and easy to work with, and they responded promptly to all of my concerns. I told them what I wanted and they made it happen. It really was that easy.

Mr. Cooper/Nationstar has taken way too long to refund my escrow. I closed on the sale of my home on Feb 12, 2019. They timely refunded me the interest from the close (which was a small amount), but they are yet to refund me the escrow amount, a much larger amount. It ended up taking so long with check, that I had them do a wire instead and still, I'm yet to receive the wire. It has been three business days since I last called them to ask about the status; at which point they claimed it was approved and should go out shortly. I'm beginning to think they have an internal policy of holding onto larger sums of money in order to inflate their cash position in their financials. Shady business practices.

I’ve purchased and re-financed a few homes at this point and my experience with Gary ** and Joanna ** was one of the best! This was a re-fi of a second home in order to get cash out to make some improvements to the property. We started the process on 3/5 and closed on 3/16. The whole process was professional, efficient and very timely. They kept me informed each step along the way. A great team to work with and highly recommended.

Mr. Cooper took over my loan and I ended up refinancing my old mortgage. I did this for possibly buying another home in the near future and having the payment that I could manage -- I got a lower monthly payment. The guidance I got from them was good and very clear, too.

I wanted to get some equity out in my house, and this is my second mortgage from Mr. Cooper. Their reps were very personal and they were interested in what I was doing. I was pleased with their communications with me. Since refinancing with Mr. Cooper, I've been doing some things around my house, so that’s an advantage.

I was very pleased with this process. My loan officers were wonderful. They were fast and efficient and very accommodating and explained everything to me and made it a fast and easy refi. Most of it was online. It went very smooth and signing agent was wonderful. She made it fast and easy.

Both the mortgage consultant that I worked with and the processor were amazing. The person that Mr. Cooper sent for signing the papers was great too. She came in this house for me for the final paperwork. Everything was absolutely wonderful, and I decreased the term of my loan.

I called to inquire about refinancing, and within minutes of speaking with Alex I knew he had come up with a plan to help us use our equity to pay for an addition to our house, and knock out a few other debts. He was very helpful and communicative, as was Monica, our loan processor. Everything went smoothly and I would 100% recommend Mr. Cooper to others.

I had an existing loan and Mr. Cooper sent me letters about refinancing. I wanted to pull some of the equity out of the loan and decided to refinance. Mr. Cooper was the easiest way to do it and the interactions with their reps went smoothly. The payment went up a little bit but that was okay.

I've been notified my mortgage was transferred from Seterus to Mr. Cooper. I've tried to call Mr. Cooper several times. Each time when I try to talk to someone line I get a recording that says their wait times are too long and I'll have to call back later. I haven't received any information about this loan. I don't have a loan number and you need one to log in to the account online. When I call the old company I only have an option to call Mr. Coooper. Who again, won't take a call. If I can get through to them next week I'll have to file complaints with the FTC. I can't pay a mortgage they I don't know how to pay. Is anyone else having problems? The reviews are so bad I'm nervous.

I recently lost a big chunk of my monthly income and I was told by an agent with Mr. Cooper that I could make a 75% payment and it would be considered paid but the balance would roll over. I received a letter saying that full payment was needed! I called back and the reps said he was wrong and full payment was needed, they were not willing to honor that at all! I even had them read back the notes on my account and it said exactly what he told me. They would not even say sorry or provide any type of explanation.

I recently refinanced my loan and was simply amazed how easy this transaction was made. There was consistent communications through the entire transaction. I could not have asked for better! Keep up the good work. I have been a customer for 10 years and have been extremely satisfied. Thank you!

I went to pay my mortgage and was surprised to learn Seterus no longer exists as it was purchased by Mr. Cooper. After dialing the new number 5 times, the automated service couldn't connect my SS number with the zip code of my home, so I zeroed out and called again and asked for a live agent. I initiated this call at 2 p.m., I was then told my wait to speak with a live agent was greater than 10 minutes. While I waited, a created an online account and saw the amount showing due was incorrect.

Our refi was so easy with the help we had. We were very relaxed. The closing lady was so pleasant. They always kept us informed the whole way. Can’t thank you enough. Thanks for everything. Every time I called there was always someone there to answer my questions, they always return my calls, could not of been smoother.

Our mortgage was purchased by Mr. Cooper a year or so ago. There is nowhere on the website to indicate you did not wish to be called and hounded by these people to add services and home loans; only a section that you will call them or they will call you. Every month there are numerous automated messages to connect with their home loan specialists on adding more debt. Today the phone was ringing at 8:00 a.m. PST with another automated messages. I called one day to be removed and was on hold so long I finally hung up. The WORST mortgage experience we have ever had in years of owning a home!

My mortgage got transferred to Nationstar/Mr. Cooper at the beginning of 2019. I liked the website until I discovered that it lacked in real information. There is no e-mail to contact customer service. When you use their "secure mail" system you only get canned (automated?) responses. There is no fax number for customer service. The only option for customer service contact is a phone number. I have e-mailed, snail mailed and faxed about a dozen times, within the last month, regarding PMI removal. The response? NOTHING! When I tried to call them the system informed me that I would have to wait about 25 minutes. Who has time for such crap? My only option is to start filing complaints and to take them to court. This is a shady operation aimed at siphoning money from consumers. Companies like this created a mortgage mess in 2008.

I called for a payoff on 3/5/19, and used the automated system. The payoff never arrived. I called on 3/13/19, talked to a person and was told the payoff would be ready by Friday 3/15/19. Called back on 3/15/19 and was told it wasn't ready and it would be 3 to 5 days, but they could expedite it for $25. I asked for them to waive the fee since I originally called on 3/5/19, and she said, "That ain't gonna happen". These people are totally unprofessional.

Had a Really good experience with all the personnel. They were so helpful and nice, very professional. The process was so quick and easy. And I would to say thank you to Lafrance is a very nice person with a lot of patience and so helpful. Glad I went with them.

We’d paid in so much and we needed some money to use on some redoing of our home and some other things. Mr. Cooper had sent us letters and that veered the idea of refinancing our old mortgage. We've had Mr. Cooper forever, so I just trusted them. Their whole refinance process was very easy. It also went very smoothly and a lot quicker than I thought it would. It was a couple of weeks from beginning to end. The mortgage professionals who helped us were awesome, too. They answered all my questions, and no matter if I bugged them two or three times, they were as friendly as the first time. They made me want to do it again. I would go back if I got those same people. Since refinancing, our payment is a little lower and we got some cash out. I would recommend Mr. Cooper.

I always pay my bill by mail. I do not pay over the internet, since it will eventually be hacked. I received my billing statement by mail today, and it contained no return envelope. I called their customer service number, and was on hold for about 45 minutes. When I finally spoke with a representative, I was told they didn't think they could provide me with an envelope. I said that if they wanted to be paid, they had a full two weeks to get one to me in the mail. She said she would check. In a minute, she came back and said they could not provide envelopes. I asked why there wasn't one in the billing statement? She said they didn't provide them. I escalated to a supervisor. When she came on the call, I asked to be connected to her manager. She said that he wasn't available, but could call me back.

We are very pleased with our experience refinancing our loan with Mr. Cooper. Scott ** walked us through all the stages, and explained everything in detail. If we had questions, they were answered in a very professional manner. My son is looking to buy a place later this year and we have a friend also looking now. Gave them Scott's contact number to get in touch with him. Hopefully he will be able to help them the way he did us. Will definitely recommend him in any future transactions.

Gary ** and Shino ** were very easy to work with and made the process painless. THANK YOU TO BOTH OF YOU. Should I ever need to do business with Mr. Cooper again I would request them for the process.

There were a lot of emergencies in our family, and it got to the point where things were being a little uncomfortable. So, when I talked to Mr. Cooper about it and told them what was going on, they told me how to finance and the whole bit. The whole thing took less than a couple of weeks from beginning to end. Anything I had to ask or any doubts I had, the guy we mainly worked with was there. There was a time when somebody tried to cheat us out of 4,000 bucks, said they went ahead and paid off all the debt, and he goes, “No, no!” They did it, and he sent me a copy of the check. So, now, I’m gonna get that back. As of now, it’s perfect because I put away about $3,000 a month and everybody who I had to give money to is starting to pay me back. The people at Mr. Cooper are like family. We’re very grateful to them for taking care of us all the time.

I wanted to consolidate debt and went into refinancing with Mr. Cooper. It was a good experience. The only complaint I got is the money I got. I was supposed to get $2,400 and after I signed all the papers, it was only $2,304. Jake, the rep from Mr. Cooper, was the main guy I talked to and he said he was gonna take care of it and he would send me the check.

I was happy with the process for refinancing my mortgage with Mr. Cooper. The staff that I worked with over the phone were extremely helpful and knowledgeable. I felt comfortable doing business with them. I even received follow-up calls to ensure that I was satisfied with the whole process. Very professional!

I was impressed with how quickly the refi went through. It was like two weeks. Both of the people I worked with at Mr. Cooper were real attentive too. If they didn't answer the phone, they would return my call promptly. They were so professional and I appreciated them very much. I would absolutely tell others to call Sylvie. She is so friendly and she made me feel very important, like I was her only customer.

The experience with Mr. Cooper was fine until I sold my home and closed. Only to find out a week later that the transaction wasn't exactly closed. It began when I requested a payoff statement from Mr. Cooper. I was informed that to receive the payoff statement it would cost $25.00 to have it expressed to me. I agreed. However, the statement only covered four days. Mr. Cooper acknowledged the mistake but I was told their system would not allow for an updated payoff statement without charging me another $25.00. So the statement was sent out by US mail.

The application process was easy and fast. Mr. ** was very patient with me as I moved about the document on my computer. The closing officer Mr. ** was also very professional. Details and questions were handled via e-mail quickly. The appraiser was timely (but came in low I think), and the notary was very good. (And said the appraisers in this area all come in low so they are not questioned!) The glitch was when the pay-out checks to my creditors came from the Title company. Both Mr. ** and ** insisted on many occasions that "I was to just sign them, and send them in." This made absolutely no sense to me at all. The checks were not made out to me. I finally just put my name on the checks on the front along with the Account Number. I then decided to call Vantage Point Title, Inc. The gal just laughed and said a lot of Mr. Cooper's customers have problems with this and MR. COOPER JUST DID NOT CARE. Of course I do not sign.

I used Mr. Cooper before and they offered me a good rate. They provided good guidance when I refinanced. The monthly payment went up but I needed the cash-out. I paid off all my bills.

I was treated well at Mr. Cooper. Everybody was really informative and very professional. I got myself into some heavy credit card debt and needed to get a resolution for it, and they were very helpful. Questions were answered right away, and it was also taken care of in a timely manner. The whole process was done in about three weeks and I was completely satisfied with that. I was quite happy with my refinance. Since getting refinanced, I didn’t have to make a house payment the 1st of the month. I would definitely recommend Mr. Cooper to a friend.

We have been long customers with Nationstar now Mr. Cooper, we have a two family investment property. We recently applied for a loan modification due to the interest rate of six percent, after four months of submitting documents we were denied due to the fact that we don’t live in the property. The interest that this company received last year from us was $28,534.47. It’s total robbery and they refuse to give us any assistance. Greed at its worst. All there’s mortgage companies got bail outs but forget about their customers.

We refinanced our mortgage. Janet and Johnny made the experience easy and a pleasure. The whole paperwork process was completed in one week. Both of them were on top of everything and emailed me promptly with requests and responses and kept me totally informed throughout the entire process. I strongly recommend Mr. Copper for all of your mortgage needs.

From start to finish we were thrilled by the people involved from start to finish. We found each step in the process to be expertly explained and whatever questions we had were answered that day or the next, at the latest. Our total experience was excellent.

I contacted Mr. Cooper in reference to refinancing my house. I had the best experience. My contact representative, Tashina **, was awesome! She kept me informed step by step, always pleasant. Whatever documents she needed, she would call and send me an email if I missed her phone call. I have been with Mr. Cooper for years and never had any problems. I would recommend Mr. Cooper for anyone looking to buy a home or refinance.

My refinance was handled efficiently and professionally. I was guided through the entire process. Even when a small issue came up it was handled with dispatch. We closed very quickly and ahead of the stated timeline. The rate was lower than the one proposed by my bank.

I paid off my mortgage in November of 2018. I have yet to this date received a release of lien/deed or any other information regarding my loan. I was told today over the phone that it is still in the "recording phase". It's been over 16 weeks and I have yet to receive a release of lien/deed.

I first spoke with Christopher ** regarding possibly refinancing our house. He was very helpful in making this decision. I then dealt with Lance **, who was also very helpful in completing the process. The upload of documents was quite easy. The closing was within the time discussed from the beginning. The closing representative ensured all the paperwork was signed and explained everything to us in detail. She also made sure we received copies of all the documentation. In all, the refinancing process was very easy, and I would recommend your company to my friends when they are looking to buy or refinance a home.

I have just recently refinanced with Mr. Cooper and the whole process couldn't have been any easier. The process was fast and easy. My loan processor Rebekkah was very friendly and knowledgeable. Great staff. I am very happy with the results. :)

Samantha and Linda did a great job assisting me in refinancing my investment property and quickly enabled the closing process. I believe from start to finish was just under 30 days. Excellent service, excellent follow-up on all questions. Thank you very much.

Mr. Cooper had been my mortgage company before and I initially went with them for the refinancing but I wasn't pleased with the first couple of guys that did it so I walked away. I wouldn't do it because I felt like it wasn't a good deal. I tried a couple of other companies but I didn't feel right either so I decided to call back. On my second time around, I ended up getting another guy, along with another lady, and when I talked to him, he was very incredible. He explained a lot. So I stayed with Mr. Cooper. It all depends on who you get. That first person probably needed to be a little more detailed and really explain what this and that mean. But the second time was incredible. The young man did the loan and the young lady was a processor. They took me through step-by-step and explained a lot of things that I didn't get on my first time around. I really liked their customer service.

Conor and Lisa were so professional and more than helpful with everything. It was so nice to talk to such caring people, I would recommend them at any time. Our loan was handled really quick, my husband and I were very impressed. If anything in the future comes up I would ask for them to assist us again. Thank you Nationstar for great people to work with.

My refinance was sort of an emergency because I received a bill for a balloon payment on a 2nd mortgage due 5 days after I received it. I called Mr. Cooper on January 25, 2019, because my first mortgage was with them. I was very pleasantly surprised when Eric ** said he could help me starting that very minute! He started the process for me very efficiently by asking me all the pertinent details of my financial situation and even told me I could include payoff of a large credit card debt as well as another personal loan.

My loan just got transferred to Mr. Cooper. Called to set up bi-weekly payments... all good. Best customer service experience. Super knowledgeable, friendly and efficient... great rep, got it all done and could not have been more pleasant to work with. Hope this continues. Great start! 1st customer service call - perfect 10.

Mr. Cooper went above and beyond with my refinance. They helped me from step one and answered any questions I had. Everyone I dealt with was so helpful. Would recommend them to everyone! Call them for your first loan or to do your home improvements.

We did a refinance through them. What terrible experience. Maybe our person was the reason. Hard to say but we had to do a ton of work for the amount of money we paid in fees. They made a lot of money off of us and we had to hound them to make our closing happen in time.

I had a variable rate mortgage and Mr. Cooper helped me acquire a fixed rate at a low interest as well as bundling my other debt with the payments. My payments for both the mortgage and other debt are lower than what I was paying previously. They walked me through the process, step by step, and I am now thrilled with the result. They were very professional and explained everything making the fine print easy to understand. I highly recommend Mr. Cooper!

Please be advised that I am very satisfied with your service about my refinancing of home loan. Also your friendly staff Ms Christine ** and Ms ** loan officer was very helpful during the loan processing. The timely information and guidance was so much helpful. Also the closing went so smoothly.

The entire process was so easy from the first phone call to the last. Thank you to Yvette and Shane for making it easy and being such pleasures to work with. They always kept me up to date, advised me of documents that needed my attention and made sure everything was done timely and stayed on task.

It was okay, but we got told contradictory things throughout the entire process. The loan we got was not the loan we had originally thought we were getting and not the one we were told we were getting.

Both Brandon and Linh ** helped through the whole process and the first combined payment to include insurance and property taxes plus the secondary loan as one lump payment will be taken out directly on 15 April-2019 about or around $ 2600, please confirm. Would recommend to a friend.

One thing you have to realize is that your mortgage may be bought and sold several times throughout the life of your mortgage. We started with Bank of America, then it was sold to Nationstar, and then Nationstar rebranded to Mr. Cooper. They were reasonable, my escrow account went up a once, the only negative I can say is that they inundated me with offers to refinance. They have a good website.

When closing my refinance they attempted to pay two years of premiums for my old insurance company that had already been paid! I was supposed to get a cash out of $2000 and I have only received approximately $1000. Last time I will refinance/modify with them.

Chase sold my mortgage to this strange company with a strange company name. Chase said when I reached 80% equity based on the initial sale price of the home, I can call and they would remove PMI. I am getting very close and have called Mr. Cooper many times because they seem to think I purchased the home for the exact sale price of my old home. Every time I call they research and find the correct price and apologize. They say they will fix it and they never do. The last time I called they said they would not remove PMI at 80%, which was the policy with Chase. They said I would have to pay for an appraisal. Chase said nothing would change, but this is a nightmare. It's like they never want to remove PMI.

I greatly appreciate EVERYONE associated with MR. COOPER who helped me through the cash-out refinance process. Each person was very pleasant and helpful in explaining their connection with the process. My house appraised for higher than I had expected which made me very happy. I appreciate being able to utilize the equity in my property to become debt free.

I had a very smooth experience during the refinancing of our house with Mr. Cooper. I was kept up to date on the progress. I trust this company and believe them to be fair and thoughtful of my concerns and needs. When I had a question they responded quickly. I would definitively recommend Mr. Cooper.

From start to finish, the Mr. Cooper staff was an absolute pleasure! The process was smooth and if there were any needs, it was handled quickly and efficiently. In addition, the website is extremely user-friendly and a great guide to pull you through the process. Thank you!

Mr. Cooper sent me many many emails to use my home equity to pay off debt so I took advantage of the opportunity. Mr. Cooper told me they were paying off my home equity account but they did not tell me they were closing my home equity account. I was going to use my home equity line to pay off debt. I am in worse condition now than I was before the refinance. I don’t have enough equity to get another home equity line now I don’t know how I am going to get out of this mess. I called them and told them of the mistake but they want help me. Mr cooper seems to not care. They just wanted to get my money and should have helped me not hurt me financially.

Yvette and Barbara were most helpful in guiding me through the refinance process. I was contacted every day to let me know the process, stage of the transactions and the results of each approval step. I felt very confident knowing they were with me every day. I'd recommend Mr. Cooper, Yvette and Barbara any day of the week.