Mr. Cooper Reviews

As a new customer to Mr. Cooper I am amazed and very pleased with the representatives. Today, I wanted to change the day of the month my mortgage payment is due. I knew I could change it online, but wanted to check if I had enough time before the 1st of the coming month. The representative was extremely helpful, very friendly and knowledgeable. Sure enough I had enough time to change the due date online through their app and moments later receive a confirmation of the change. Now that's how you do it! Thank you so much Mr. Cooper.

Refinancing with Mr. Cooper lowered the mortgage payment. Initially, I was not trying to finance but Mr. Cooper kept sending me their paperwork then I sat down with my wife and said we should give it a try. The process was fairly easy to go through. Bryan walked us through our options and made it pretty clear. Bryan and Valerie were working together and we had a slight issue with Valerie. My wife didn't like her. My wife was kinda questioning the taxes and Valerie was very rude. But then Bryan got somebody on the phone to explain exactly what was going on with the tax and exactly what we were gonna have to do to correct it.

I was unemployed since 9/2018 but was able to maintain payments until 4/2019. I called them once or twice a month as a sign of good faith. I spoke with one representative early on and was told that by law I have at least 120 days before my loan goes into foreclosure. I continued to make calls letting them know that I was diligently searching for a job, but I was also told that I could not apply for a loan modification until I had proof of income. By the beginning of July 2019 I called because I wanted to make at least one payment as I had borrowed from family to get that. The rep would not accept it and said they would only accept two payments, and that I should call back when I have two payments.

Updated on 08/14/2019: This is the follow-up on the 1st review and complaint from July 2019, regarding Mr Cooper. Well after posting my consumer report complaint Mr Cooper sold my loan to another Mortgage company a few days ago with my modification totally incomplete. The community manager that replies back on here Laquinte **, was just replying to the complaint!! That's all. Nothing more than that. His attitude was nothing better or professional as some of the reps that get paid to read and reply the same way. "It's under review".

These guys are really good. If not the best, Mr. Cooper is one of the best mortgage companies out there. In the beginning, I was scared because it was like, “Who is this Mr. Cooper?” I was talking with the wife and I was telling her I was not sure whether or not I should trust these people. But somewhere along the line there, I found out that it was like a loan company. Some advertising kept popping up that I decided to shoot an email back then it took off from there. And I mean it took off. These guys don’t mess around.

My mortgage from Mr. Cooper was refinanced and paid off. I have received a letter from Mr. Cooper that it was paid in full. Fast forward many months later and a collections letter appears in my mail that states I owe a debt to Mr. Cooper. They had not called me or notified me of anything so of course I thought it was a scam. I had to be the one that called Mr. Cooper and jump through hoops to find out that it was an actual collections letter and they reported me to an internal collections. They had a clerical error in the payoff quote and now many months later it is up to me to repay the difference in debt. What an absolute joke and terrible way to run a business. They do not care about customers whatsoever and the fact that a company can come after someone after saying everything is paid in full and the debt good to go is insanity. Errors and mistakes that the company makes, but the burden falls on the customers.

Mr. Cooper called to tell me about the benefit I would receive for refinancing after a year as a veteran and they took over my original loan with another company. The reps were fantastic. They called me every step of the way and I never had to call them for anything. They always called to check up on what I needed to do and sent me a lot of emails. It was great. I had no issues with the way they did anything. The application and underwriting process was very fast. We started to get done within three weeks and since refinancing with them, I’m paying $80 less a month than I was. It was a wonderful experience with Mr. Cooper. They were extremely detail-oriented and had customer service on the forefront.

In June we received notice from Mr. Cooper (our Mortgage Company) that our escrow account showed a shortage and we had to pay it in 1 payment or increase our monthly escrow portion of our mortgage payment. Upon review of the escrow account statements on their own website, there were multiple disbursements and credits, including removal of our "ANNUAL" property tax amount on a "QUARTERLY" basis.

Mr. Cooper was great. Originally, I was with Bank of America, and I hated them. And I wanted to refinance, but I couldn't for a long time because my house was upside down. It was under water. But once it finally balanced out, I was able to refinance and get away from Bank of America. I remember seeing Mr. Cooper on a show so I decided to give them a call. I got a lower rate and lower monthly payment. Their reps walked me through everything, explained everything to me, answered all my questions, and they were very professional, very polite, and very friendly. They were great. And from beginning to end, the whole process took about three weeks. It didn't take very long.

We had our loan, and it’s been switched about four times, and we ended up with Mr. Cooper as our last one. And from there, we’ve had nothing but good experience with them. We only had them for about a year prior, but then I refinanced and the process was super simple. I didn’t want a lower payment. I just wanted a lower year. I had a 30-year loan. We had about 25, give or take, years left on our loan. I was gonna go with a 15-year, but then the guy was talking to me and we were discussing what looks better, and what we could do to make it up to that 15 without even having to do the 15. So he walked me through the process and we ended up going with a 20-year loan through Mr. Cooper. We shaved off about six years. And our payment’s a few dollars less a month.

I was a recurring customer of Mr. Cooper and the experience was very good and a very positive one. I refinanced to lower the rate and they made it very simple. I worked with a loan officer and a processor and they were both very communicative and quick. They were very good at their jobs. It was extremely easy to communicate with them during the process mainly because they set my expectations. They said that I could just log in to the site and I could see the status at any time, which is very good. Since refinancing with Mr. Cooper, I have achieved my goal of lowering the rate. It’s at 3.75 and it doesn’t get a whole lot better than that on a 30-year loan.

We had a great experience with our recent refinance with Mr. Cooper. It was a very expeditious and smooth process from beginning to end. The agents that we dealt with were very friendly and answered all our questions in a quick manner.

I wanted a better rate and to lose the BMI insurance so I refinanced with Mr. Cooper. The rep was very professional and knowledgeable. He knew exactly how to help me and what the best thing for my situation was. The experience was very positive, very seamless, and easy. I am most satisfied.

All the people who have worked for Mr. Cooper are so friendly. Any time I had a question and I talked to them, they explained well. That’s why I like Mr. Cooper. They did a good job and I’m happy. We got a good rate too. That’s what I like.

I got a phone call from Mr. Cooper and it so happened that at the time, I was thinking about refinancing and things fell into place. I had a good experience with them all the way through from the get-go. I have gotten lower payments with this refinancing and I am comfortable with it. Everything is paid off through my refinancing, so I’m going to pay extra money to my principal and try to get it paid off in the 15 years I wanted to. I also feel like each one of Mr. Cooper's reps put an extra foot forward for me to get the best deal that they possibly could and to see that I was satisfied. They also made sure that I understood everything that was going on. Everybody that was involved in it has taken an extra step to make sure that I was comfortable with it, followed up on it to make sure that everything looked right, and if I had any questions at that time. I’d give Mr. Cooper’s team triple As.

Communication with the reps of Mr. Cooper all went great. Everything was perfect during the discussion of my options. And being with them has knocked my interest rate down a little bit. I'm satisfied with Mr. Cooper.

The process was very smooth and efficient. The company was already our mortgage lender so much of the information they needed, they already had. We were able to communicate with the various people both by phone and computer. They returned calls in a timely manner and provided detailed information to any questions we had. We were very pleased with the experience and would recommend the company and process to family and friends. Thank you.

My husband and I had purchased a hope that still remained in the early 80's. After 3 years of updating our credit cards were maxed out and we still had some work left to complete. We were able to - easily - redo our mortgage to clear up the debt and get us back on a budget that we can handle each month while still allowing us to make a few final updates. The staff is so professional, responsive and informative. I could not have asked for better or easier service.

7/19/19 Hello: My name is Brenda. Mr. Cooper Loan Department contacted me to see if I was interested in lowering the internet rate on my current loan. I couldn't pass up the opportunity to save money on the interest on my current loan with them. The process was so easy & I'm glad that my house payment was going to be lower. I think the Lending Department made it so easy for me to. Mr. Cooper Loan was so wonderful in making this process so easy and the price was so reasonable. When the interest rate drops again I wouldn't hesitate to call them to see about lowering my interest rate again. I pay very low interest now and I'm very pleased with all the help they gave me. Mr. Cooper Loan is the way to go. Don't hesitate to call them to see if they can lower your Interest Rate for you. Thank you, Brenda

I have been very happy with the management of my mortgage and the customer service I've received every time I've called them with a question. When I refinanced with them, however, it was a clown show. Every time I talked to them, the numbers changed drastically even up to the day of closing, making it difficult to really plan or decide if I wanted to go through with it.

All calls are allegedly on a recorded line. In Massachusetts the reps are required to provide full name and extension number. I call monthly to check the status of my account. The reps are friendly and I assume provide accurate information. I was recently advised by Jacob ** in the bankruptcy department, the reps condense the documentation of the calls. This "editing" omits necessary information. It is information the homeowner relied on and took as accurate. So if you ask to have the notes from a previous call read, it will never be the actual conversation. This is a huge issue and can cause the homeowner problems if the information was followed and assumed accurate. Unless you can get a court order to have the calls subpoenaed, do not rely on the information provided by the reps who answer the phone - especially if it is important. Ask to be transferred to billing, then to the bankruptcy department before relying on any information.

I will never use Mr. Cooper again for anything. I was mislead, was not advised of the entire process and all the actual fees. My closing cost jumped $3,000 the evening before closing, they miscalculated fees, would not let me change insurance carriers and we missed our original closing dates. I am very dissatisfied.

Mr. Cooper contacted me and let me know how much money I could save a month. Saving that much money helped a lot. I was satisfied with them. The whole process was pretty easy. I saved a whole mortgage payment, which has helped with the electric bill for the summer.

I would recommend Mr. Cooper to everyone. My experience from start to finish was one of the best. Everyone involved was very knowledgeable, courteous, professional and helpful in ALL aspects. Their website is very helpful in keeping track of everything with my loan. Cannot really put into words how helpful they all were. My wife and I appreciate all that they did for us. Thank you very much.

Made this process very easy and laid out all the numbers for me to understand and that made me realize this would be in my best interest in the long run and gave me no pressure to commit on the spot. He gave me a call back a couple of days later and just asked if I had any further questions or concerns which we discussed. I was able to make the right decision for me on my new refinance with Mr. Cooper! Thanks.

I saw an ad from Mr. Cooper about getting a lower rate, and I also kept seeing in the news that mortgage rates were lower. So I checked them out and I ended up getting a lower rate. My loan manager kept me informed. She kept me updated on everything that was happening. She did not make promises. She just said that we were making a step in the right direction, and that I shouldn't get my hopes up thinking that it was a guarantee because I was applying for it and I saw an ad. But she stayed positive through the entire process. Everything was extremely easy. I made sure I got all the documents to her in a good timeframe. The relationship there was extremely, extremely good to go. I have recommended Mr. Cooper to friends.

Mr. Cooper took over the mortgage on my house. Their reps are really great. They're very helpful. And the process was a lot smoother. There were no hang-ups and it was done in three weeks. It was fast.

I was very impressed with how easy refinancing a home was and I was kept informed through the entire process. The staff was very professional. Once everything was completed they sent an individual to my home so I could sign all the forms with having to leave. Thank you much for assisting me with my refinancing my home plus at a lower rate.

We went through the process of Refinancing, Travis was amazing, walked us through everything, very friendly, very easy to talk with. Sunita was also amazing, went through all the process with us, kept us informed of everything about our loan. We will recommend to our friends. Thank You.

I was informed that Nationstar/Mr. Cooper would be my new mortgage company as of Feb. 1st. I mailed in payment checks to them, but because they received them a few days early, they somehow sent them to a company that has a small 2nd mortgage on one of my homes. They did this without informing me. Then they accused me of being late on payments. They failed to admit they made this mistake. They did not try to help and resolve the mistake the made. Now I am being charged late fees and constantly being harassed by letters and phone calls. I had to spend time on my own to investigate what happened, the company did not offer any help. They took 2 checks made out to Nationstar and let another company cash them. They goofed and now they expect me to pay for their mistakes. Mr. Cooper/Nationstar is the WORST mortgage company I have ever experienced. I think that they are a very dishonest and have terrible customer service.

Everyone I had contact with was friendly and professional. Matthew and Valencia were wonderful. Everything I was told was accurate and I closed on schedule. I would definitely recommend to my family and friends. It was a great experience. Thank you.

Our loan process was absolutely rewarding. Each of our representatives were knowledgeable, patient and reassuring. We had a few areas that needed our special attendance and the representatives helped us to expedite the problems. The time period for the entire loan process was done in a timely manner.

The whole Mr. Cooper team made my refinance a dream rather than a nightmare. They were professional, kind and responsive. They handled all matters very timely. They really made me feel like they were looking out for my best interest all of the time.

No Issues. Courteous mortgage broker. The response time was pretty quick for any questions I had. Great Job. Could not be better. I have had few questions like why my amount went up from $675000 to $685000 and he explained it very well. It is still technical for me about backend etc but I was assured that at the end it will have a large savings. Thank you for the great job.

I have never get so easy and convenient thanks for all that great work from all of those at Mr. Cooper. It was a great experience. Thanks. So I wonder if there is more good things to come I more plans for the future so I'll be counting with you guys.

Everything went smooth and so professional. They did a great job. Service was fast and friendly. Every person I worked with throughout the whole process were very knowledgeable and always willing to help. I would recommend Mr. Cooper to anyone.

I had the best 2 agents a person can ever wish or ask for, from the beginning until the very end. Mr. Mike ** and Patty ** are the best, of the best, very professional, knowledgeable, nice, polite I can go on and on. They always returned my calls without missing a beat, kept me updated, informed, they work around the clock, especially Patty, I have never been treated so wonderful in my life, like these 2 people, from the professional world. They are such a blessing, to the company of Mr. Cooper, they deserve all the best that's coming their way, because they deserve the honor, they earned it, I can tell they love their job, that's so special when you love what you do, may God continue blessing both of them. Mr. Cooper is the best Mortgage Company, I tell all my family and friends about this company all the time.

Mr. Cooper has a great staff and they made the process of refinance our home very easy. I will highly recommend them to friends and family if they need a mortgage or a refinance. The time frame was exact as they projected. We are extremely happy with their services.

Our team of agents were knowledgeable and did a great job of refinancing our loan within 30 days without any issues or delays. Would highly recommend Mr. Cooper and would use them in the future if we’re looking to refinance again.

My first time refinancing a mortgage... From beginning to end, Mr. Cooper provided excellent service. Bill **, and Scott ** were the gentlemen that took care of my case. Both men were helpful, patient, diligent, and in general just great guys to talk to throughout the process. Both followed up after each step, and both called me with congratulations after closing. It was clear that they care about what they do, and are genuinely concerned about the customer. If I could have hugged them, I would have. Thank you Mr. Copper and crew.

The process was fine, however, right before closing all the numbers were incorrect. Our processor told us one amount, it decreased substantially, did not fully describe some of the fees when I asked for a more detailed explanation... Very dissatisfied with our experience with Mr. Cooper.

Was very pleased with all phase of the refinance. The two women who help prepare and close did the BEST job, was very pleased with the whole situation. At first was a little uneasy but after conversation with rep, became very relaxed and all went very well. When I had question they were always answered quickly. Yes I would recommend Mr. Cooper in a heartbeat! Thanks.

This has been the all time best mortgage experience we have ever had!! They took over our loan and within months got us a better rate and a Veterans benefit! I have found a great person I can call to pay my loan monthly after I experienced social security fraud. She understands our situation and gladly helps by using the phone!!

I would like to thank both Avery ** and Lance ** for your help every single step of the way. Everything was explained to me and why certain documentation was needed. I was made to feel like I was right there in the office with them. Very friendly and professional at the same time. Mr. Cooper should be very proud to have you as employees. There were no surprises at all. Thank you for making it such a wonderful experience.

Good customer service, very professional and helpful! I like that all the applications and documentation is done online, it made it very easy! Also liked the online progress of the loan and the to-do list of the items needed.

I would like to say thanks with making refinance a breeze. I will definitely keep you in mind for the future and will recommend customers. Thanks again for helping me and hope to see you in the future. Thank you, thank you, thank you.

I’ve been using Mr. Cooper and my experience has been great. They had a good rate, and their reps are very professional with good outreach and good information. They're very cooperative. They even pose questions for me that I never even thought of, and answered them for me as well. That's awesome. Mr. Cooper was able to lower my monthly payment by $520. I plan on sticking with them for a while.

Overall a very nice experience. They were very patient and they have a very professional staff. All the figures were correct or corrected since I had paid my normal mortgage payment. The closing was nicely done, the Notary was very organized and detailed.

I've had long conversations with Mr. Cooper representatives regarding loan refinancing and all have been excellent, knowledgeable, and professional. My complaint - I am near legally blind and cannot adequately read your emails as there is too much blue color. I cannot adequately see blue.

I was able to refinance my house with Mr. Cooper. It was a pleasant experience working with Reece ** on getting me a lower rate than I was expecting and then it was a great pleasure working with Anecia ** in the closing process. They both followed up and kept in touch through the whole process answering all questions and concerns I had at a very professional level. Thanks again.

Yes will recommend a friend. Experience Excellent services from top to bottom. Agent was with me from the beginning of my contract to the end. Answers all questions and concerns. Very thankful and will always recommend their services to others. Like the way the agents follow up and kept me informed. Which, in my opinion, shows great character their services to others.

After several years of trying to refinance my high rate interest (7.7) into a more manageable mortgage this last time finally has been successful. To be fair this was not the fault of Mr. Cooper (Nationstar) but other problems that existed before the mortgage was purchased by Nationstar. Due to problems beyond my control and with the IRS there were extensive liens on my home that were un-payable due to my fixed income status. Those liens expire over time with the last one expiring this past April. Then without much fanfare, Mr. Cooper employees quickly originated and VA loan and with less than 2 months I now have a much lower rated interest loan and I will be paying my first payment on Aug 1. Thank you for helping me to lighten the financial home burden into one that can be paid with more ease of my income. Ken

I recently refinanced through Mr. Cooper. The agents I interacted with were knowledgeable and diligent about answering questions and following back up. The website and app are very nicely done and I work in the information technology field, so I see a lot of them. The closing Fees seem a bit high but this is pretty common and they can be mostly written off at tax time. Overall, a very good experience.

Justin did a great job keeping in contact everyday and making sure I got the best deal. I am very pleased with the process and the service I received. Once I showed I was able to get a lower rate with another company, Justin beat that rate and lowered the closing costs.

Our loan process was a breeze! We received accurate information from our loan officer in order to know our options and make an informed decision on what loan terms, refinancing time frame to fit our personal needs. Our loan processor kept us updated at every turn throughout the process. She was courteous, respectful, patient and professional! The Mr. Cooper website was easy to navigate, made viewing and signing documents easy. The approval came ahead of time quoted, which was great for us! A closer came to our home in the evening so that no time off of work was required to complete our refinancing program. This is our 2nd time around for having our mortgage with Mr. Cooper and I can't say enough about the customer service representatives???

Went great! Andre and Eric were great to work with, and every step was a breeze. Would use them again. Polite, excellent customer service. Willing to listen to customer needs. No pressure or problems with any of the paperwork or requirements.

I have to say that the refinance process had to be the easiest and pain free process I have ever had to deal with. Dan and Cynthia were two of the most professional representatives I've ever dealt with and I have already referred several friends to look into Mr. Cooper for their Mortgage needs.

We had a mortgage with Mr. Cooper on a previous home so when we sold it and had to leave I was disappointed. Low and behold after our mortgage was sold twice in 3 months we landed back with Mr. Cooper. The loan was a no down VA loan. We sold our original home shortly after and were able to pay the loan down but the payments remained the same. We were looking to refinance to get the payments lowered. Several lenders were very interested until they saw that the balance was lower then they expected. I contacted Mr Cooper and they were more than happy to help me refinance. The process was done remotely and took less time compared to what I expected. Hope to remain with Mr. Cooper for the duration. They are a great company to deal with and you get to talk to REAL PEOPLE who can speak ENGLISH.

Mr. Cooper was great at helping us through the refinance process and negotiating a great rate for us. The website was very user-friendly for uploading documents. Everyone I talked to was extremely professional and helpful. It was an excellent experience.

I refi'd to get a lower rate and everyone that I came in contact with was extremely helpful and explained the process thoroughly, which made it very clear to me what was going to be the end result. Great service and great people. The staff is knowledgeable and very professional. I highly recommend Mr. Cooper to anyone who is looking for refi or purchase.

Your representative Amanda ** was the worst person I ever had to deal with, never called only text & never kept me up to date, however your representative Treavor was a real gentleman, if I needed answers I would cal Treavor & if he didn't have an answer he would get one & call me back. He is the only reason I stayed with Mr. Cooper. He deserves a big raise & he should be given it very devoted to Mr. Cooper as well as their clients. If not for him would have refinanced with Quicken.

I've done numerous streamlines on other homes with other companies, this is by far the worst I've ever had to deal with. The communication with this company is a complete lie for what they tell you. They tell you always close on time, another complete lie. I have excellent credit and I've already had 5 closing dates and changed the closing cost 3 times making it more money out of pocket, no one calls you back or responds to emails. I don't recommend this company to anyone and DO NOT STREAMLINE WITH THEM!

My most recent transaction with Mr. Cooper was a refinance, and I had previously been financed with them. They were holding the note on my mortgage. It was easy to follow up and know that the documents are almost already done. We’ve wanted to purchase an additional property. And this refinancing allowed us to take equity out of our home and buy the new property. The original conversation I had with Mr. Cooper's rep was terrific. And they went through just a couple of quick, easy questions, and then, they said, “Listen, we’re gonna have so and so call you back tomorrow.” And that person was terrific. And then, the final person that brought us up to the closing was brand new. She didn’t understand when the closing date was gonna take place. She didn’t understand how much was gonna be due at closing. We had already discussed this with the previous person, and the number she was coming up with were off by bunches of money.

I want to thank everyone that help me with refinancing my home... I had no knowledge of any type on refinancing. But the people who worked with me took their time to answer all the questions and explain everything to me. I know I drove some of them crazy asking the same questions over and over because I was scared but they assured me everything is going to be alright. Thank you again Mr. Cooper Team for your patience, kindness and your knowledge thanks for everything.

It was a real pleasure working with Mr. Cooper. Very fast and completed everything in short order. If I remember correctly, the refinance was completed in 60 days. if an issue came up, they addressed and resolved it quickly. I will happily work with them in the further.

I dealt basically with 2 representatives through this process, Shelly ** who was/is the loan offer who was in charge of the process,and Sunita ** who was her assistant with whom I dealt with in the day to day details. I cannot say enough about how pleased I was with these ladies. Nice to deal with in a somewhat difficult process. Shelly obtained as much as I could expect in terms of interest % and other loan term adjustments. The only thing that I was really dissatisfied with that was beyond the control of Cooper was the appraisal done for the VA. He basically blew it badly.

We got a lower rate when we refinanced with Mr. Cooper. And our experience went great. It went smoothly. The whole process wasn’t very long, too.

The entire process was seamless. From the origination of the loan, to customer service, to settlement, I could not have asked for a more professional experience. Everything was on time, no hidden fess or paperwork. Definitely an A+. I would most certainly recommend to anyone looking to refinance or finance a mortgage to check to Mr. Cooper.

Highly recommend this company, hands down the easiest, quickest, most knowledgeable and professional people I've ever dealt with. Lighting fast from application to close. Everything explained, all online e-signatures, any questions were promptly met by email or phone, sometimes in minutes.

The whole process from initial contact, to verifying, being accepted, loan process, and closing, was a simple and easy process. The excellent staff at Mr Cooper made my experience enjoyable and relaxed being that most was done online. I am very thankful for Mr. Cooper for making the loan process so easy.

My recent experience with Mr. Cooper re: re- finance warrants a 5 star rating. The feedback and guidance I received by both Mr. ** and Mr. ** was outstanding. The entire process with this organization was first class. I've had experiences with other mortgage companies before but working with Mr. Cooper was the most friendly environment. Whenever I had a question and I wrote to them it was responded to promptly.

Low mortgage rate. Fast and easy. Was able to pay off high bills and credit cards and was able to Skip a month and was able to pay other bills or take a vacation. I would recommend using Mr. Cooper to friends.

We did a recent refinance with Mr. Cooper and were so pleased with our experience! We cut over $150 off our normal monthly payment and got a lower interest rate plus we were able to skip a monthly payment! Yay! Mr. Cooper.

My loan was purchased by Mr. Cooper. And I received a random call that they could lower it a half percent. I received lower monthly payments with the refinance. When we refinanced, it was when my June payment was due so I kept the interest for June and July. And my first real payment is not due until August. My experience with Mr. Cooper was overall good. I was disappointed we had to pay some closing cost or some extra fees that we didn't when we refinanced into a VA loan the first time with loanDepot. But it'll pay for itself in a few years. And we can still pay the same amount and pay less interest over the course of the loan.

Very easy and convenient to work with. Both Michael's were extremely pleasant to work with. I would recommend Mr. Cooper. Every chance I get. Thanks for everything. We are very pleased. The document closing was very easy and the folks you selected and Jair was very knowledgeable and prompt.

We have had no issues. Our refinance of our home went thru great.. We thank you for all your help. We keep getting mortgage insurance offers in mail.. We are too far in age now to afford that so we can't indulge.. Thanks so much for all you've done..

I had an awesome experience with Mr. Cooper, they know how to take care of their customers. Specially Mr. Reece ** and Tamara **. They went above and beyond with dealing with my situation. They offered me an option that I didn't even know was available to me and lowered my mortgage payment, and they also made the process so easy and also worked around my schedule. 100% would recommend.

Mr. Cooper bought our loan from Movement Mortgage. They were offering .5% lower than what I had if I refinanced my old mortgage, so I went with it. I had 4.5 before and now, I have 4.0. Also, I was with Mr. Cooper already, so I wanted to stay with them and I knew it would be easier to refinance with them. The reps I worked with made sure everything moved very smoothly and were very easy to contact. I could send them emails and they worked with me very well. And they were very interesting and very fast. The guidance they gave me was great as well though I had all my paperwork already readied and if they needed something else, I would find the paperwork and send it back.

I got an email from Mr. Cooper and I followed up on it, and when they said they could lower my interest rate by a half percent, I said, “Do it.” I had a very smooth, professional, and awesome interaction with their rep. It was the best home loan application that I've been through. Also, Mr. Cooper has the best service. I love their website and how you can breakdown your payments. I never had to leave my home, too. I love Mr. Cooper. I would never have another finance company. Everything was precise and there were no rabbit holes to go down to. They told me exactly what I had to do and I did it. My experience was very enjoyable and quick. They called me back whenever I told them I could not speak, they were always on time, and they were very professional, friendly and wonderful. It was a great experience.

Mr. Cooper was fabulous. I had CitiMortgage and Mr. Cooper bought my loan from them. Mr. Cooper is very easy to deal with. They sent me information emails and all that stuff. So, when it was time I needed a cash-out refi I said I would start there and see what happens. I’ve refinanced before but I’ve never done a cash-out refi. So, I was kinda nervous about it. I had like 50 billion questions. So, I called for my 50 billion question answer.

I was considering Mr. Cooper myself and was looking around. And they contacted me right at the right time. Everybody I dealt with and spoke to was very professional and helpful and was able to explain everything and all my questions very well. Since the refinance I did not make a house payment for month, so that was nice. Otherwise, I don't know if there were any benefit besides the lower interest and kind of a lapse for a month.

We were on vacation over the 4th of July holiday; I kept receiving calls from Mr. Cooper's automated payment reminder. I would dismiss the request, and I would receive an email directly after I would reject the call stating that they had not received the payment. The calls would not stop until I went through the automated prompts, informing them on when the amount was sent. I called the customer service number and spoke to a gentleman that said that the new policy was to reach out to customers on the 5th of the month if Mr. Cooper had not received the payment. Whoever thought that harassing your customers incentivized them to make their fees should be fired. I am changing mortgage companies even if I have to incur fees for the move.

I bought my home about a year ago and it was through a mortgage company, and then they sold it to Mr. Cooper. I wanted to get the payment and the interest rate as low as possible so I refinanced and we had good interactions. And now I have somewhat lower payment and interest rate.

The people on the phones with Mr. Cooper were great. The process was very, very fast. I liked the lady that did our closing. I work from home on my computer and I keep my phone on silent most of the time while I’m working. She had apparently sent us a text message instead of an email saying that she was running late. And so, we ended up waiting. It took me an extra 30 minutes. So I had to make that time up that day. But that was the only complaint I had with the whole process. I loved that it was very quick. The deadlines were met and we were kept posted of what was going on so we always knew where we stood. The whole process was completed within a month. From start to finish, it was great.

Everything was wonderful with Mr. Cooper. They were my mortgage company to begin with then I refinanced with them to get a lower interest rate and because I took a little money out to buy a piece of lake property. They were all excellent, very helpful, and very quick to respond. The whole process took three weeks to complete. With them, my payment’s a little more but not a lot and I got a 15-year mortgage instead of a 30. I would recommend them to anybody.

I have two loans with Mr. Cooper and I wanted to join them and make it into one. The reps were friendly and courteous. They gave me clear guidance. The whole process from the beginning to the end was about two and a half weeks. It was really smooth. Now, I only have the house payment, and that was what I wanted.

I had my current mortgage with Mr. Cooper. It was the company that knew me, so it was easy to make the transition for a refinance. Everything was cool with their staff. We had informative discussions. It gave me enough information to make the right decision. The only thing that was disturbing is that I took some equity out when I rewrote my mortgage, and they failed to take into consideration the pre-taxes and so forth and so on that I would have to pay. So, I didn’t get what I wanted from a equity standpoint.

I just got transferred from UMW to Mr Copper. I just got the mortgage since 5-5 2019. I borrowed 100,000 for the house. I had a good rate of 4% and it was a loan that stayed that way for the next 30 years. The monthly payment is around 500 a month. The old Mortgage UMW said if I wanted to refinance and put 50,000 towards the loan making only 50,000 I owe for same 30 year period same interest rate I have to wait 6 months. By putting 50,000 refinance it would cut my monthly rate almost in half. I could pay off my whole mortgage but That would not leave me with much except for my IRA but the disadvantage of that whatever I draw out I have to report that to the IRS.

I wanted to change our mortgage and get a lower fixed rate. Everybody at Mr. Cooper was very cordial and helpful. This was the third try and everything went well. The first time, something happened with the personnel and they sent out another appraiser and things kinda went down from there, and I didn’t get approved. The second time, we had a hurricane here and I had to wait several months and get a roof replaced. Because there was a lot of extensive damage in our city. And the third time, it went real smooth. Everything worked out really well. Everything’s better now. I was able to pay off some bills and get a lower rate.

I was not happy when I discovered my mortgage company had sold a us 'down the river" to "MR. COOPER." The 1st thing that happens is that your Credit Score takes a hit because it's seen as YOU closing the acct. when in fact, we had no say in the matter. I'm not a Fan of the name Mr. Cooper. Why don't they just call themselves the real name. Cause they want us to feel like we are one big happy family?

Mr. Cooper is a pretty good company - until you get to the point of paying off the loan. I spent days on the phone for the last two weeks trying to get this done. I was told different things at different points. I finally filed with the CFPB to get an answer. Not knowing what to do I sent in the current payment (not payoff) AS PER THEIR STATEMENT and instead of applying it, they simply put it aside in the account as 'unapplied funds'. In the interim, Mr. C answered the complaint about not being able to get a straight answer on how to payoff the loan or what was even currently due. They answered with one of the three things I was told, saying it was correct, apologized for my being told different things then claimed they 'made no error'. If they made no error why were they apologizing for it?

I have been with Mr. Cooper for three years and I’ve never had a problem with anybody any time I’ve ever called. We’ve gotten quick answers, as well. I like that I can get online and make my payments. I also like that I can check anything out that we need to and we might have questions about through their online service.

My husband previously financed the house we're living in through Mr. Cooper. He had a good experience with them back then, so when we bought a second house, we refinanced through them. The interactions we had with their reps were excellent. We talked with a lady that handled the whole thing for us. She was very knowledgeable and very helpful throughout the whole thing. She was always available when we needed her. The man that came out and did our closing on the loan was very efficient and very polite. The whole process went very quickly and it was very well-handled. When we got the loan, we paid the owners of the our retirement home outright with cash. So, we had a good experience.

Every time there is a rate increase, Mr. Cooper is QUICK to raise my ARM payment. But, if rates go down it takes months to see a decrease. My rate has gone up nearly 2% in the last 18 months. Rates have been steadily falling in 2019. Has my rate gone down? Nope. I reached out to Mr. Cooper through their website a few weeks ago to complain. I never heard back. But, they keep sending me snail mail wanting me to refi or consolidate or get a HELOC. It's gross. All I want is to know why my payment isn't going down and they refuse to reply.

The people at Mr. Cooper were very professional, and very nice to talk to. They were helpful and it was also pretty easy to stay in contact with them. They gave me good options for my refi, and they talked about everything, like how each option was and how it would work. I would recommend them.

Ultimately we were transferred to Mr. Cooper from Bank of America. Mr. Cooper is run all online, without a physical office, in San Antonio, Texas at least. While the experience of completing payments online was easy enough, I did not like the impersonality of this when problems arose, as you never got to speak to some one face to face. I was also disappointed in our loan processor's unfamiliarity with Texas laws resulting in our loss financially. There was no recourse, simply an, "I'm sorry." Again I feel perhaps speaking to someone physically, would move Mr. Cooper employees as professionals to make more sound judgment when handling something as sensitive as money. However since this was not the experience for me and my family, I was left with the conclusion that we simply weren't important or valued by Mr. Cooper as customers.

I called customer service and stated I was only interested in applying for a HELOC loan. A refinance loan with cash out was suggested to me more than once, which I declined. Theresa from Texas told me that Mr. Cooper does Not do HELOC loans but she would forward my application to an outside company affiliate. My home address in NEW YORK was given and my home value was determined. After giving all information requested a credit check was done and it was confirmed that my scores were excellent.

I've been financed with Mr. Cooper for a long time. This is the second time I've refinanced and was trying to get lower interest rates. The rep that I worked with at Mr. Cooper was superb. He was very professional, respectful and punctual. He didn't harass me. We communicated via email until we actually needed to talk on the phone. He was very thorough with his explanation regarding my options, and he was able to answer the questions that I had right away. He kinda laughed because he would send me an email, and I would respond right away with the documents. He was like, "Wow, that was quick." And every time I emailed him, he responded quickly as well. So, the process moved fairly quickly. I now have a lower interest rate and lower required payment, which is amazing, and I got some cash back as well. I would recommend Mr. Cooper.

I wanted to say that the last 2 times I have worked with Frank ** & the girls that finalized my refinancing has been very smooth and easy. I would refer him anytime. It was a pleasure to work with him. Thank you.

Our mortgage was sold by Citibank to Mr. Cooper 5 years ago. We had no experience with their service team until we paid off our mortgage. The final payoff number was only a few hundred dollars more than our normal monthly payment. We sent in our final check and then received a letter stating the last payment must be a wire transfer or certified check. We understood this if you are paying off a large sum but this seemed a bit ridiculous since we had been loyal for years and the payoff was not much more. We called them and they advised there were no exceptions. They told us they would mail our check back to us. We sent a wire transfer that day. Our BIG mistake was not canceling our check but it would not have mattered since they had already cashed it. 3 months later we are still trying to get back the double payment and have gotten the runaround from multiple individuals. We are considering legal action. This place is terrible. M. **

Aiming at a lower payment and better interest rate, I refinanced with Mr. Cooper. My payments got lowered by $100 and my APR went a bit down too. Mr. Cooper's reps were really good and they seemed nice, too. They accepted my calls fast and got back to me quickly. They told me what needed to be done and that they would send somebody out to go over the paperwork with me. And they did the notary thing as well. The process was really fast and easy. Everything that they went over with has been great so far.

Wonderful customer service, they made the process painless and they were readily available to answer questions. The electronic documentation process made things occur in a very timely fashion. Excellent experience. The entire process took less than eight weeks and I was completely satisfied with the outcome. I would highly recommend them.

Everybody at Mr. Cooper was very helpful and they were willing to work with me, which speaks a lot about customer service. Building a relationship with them seemed ideal, so I proceeded to refinance with them. I've been with them for a few months and the gentleman that helped me was really good. He pointed me in the right direction, gave me great information and helped me get a full point lower mortgage rate. I was very pleased.

We had our mortgage through Pacific Union Financial until this year when Mr.Cooper bought them out. Our account was ready in March when we started making our first payment. I made the first payment through auto draft. I did not notice until April that March's Payment was reversed. I went ahead and sent both payments in and they were both reversed around the sixth of the month. I tried contacting them and they didn't know what was going on and said to contact my bank. I still did not hear anything back and was scolded by a customer service rep for being late on my mortgage when it was their fault.

Mr. Cooper had some good equity. That led me to inquire about refinancing and they helped me out so it was nice. My loan had rolled over to them and so far, I've liked it. The customer service was better than the other that I had and every single experience was a lot easier and better. They were great during the refinancing. If I had any questions, they gave an opportunity for me to ask more questions and they seemed to answer all of them. They also explained my options really thoroughly. For anything that I missed, they explained more in detail – what they meant and what it meant to do all that stuff. The agent who helped me did really well and I’m really impressed. I’ll probably recommend Mr. Cooper to a lot of people. There’s more peace of mind and I'm a lot more stress-free now. The refi helped me pay a lot more stuff.

My mortgage is with Mr. Cooper so I thought refinancing with them would be easier. They discussed my options clearly and my interaction with them was straightforward. The biggest thing was that they were very responsive when I called. But during the initial phone calls, they're not responsive before you get assigned someone. You just get voicemails and then there's no response. They probably lose a lot of customers because of that. Had my mortgage not been with them, I would not have called them back three times.

We saved some more money using the VA loan process and that was why we decided to refinance. With Mr. Cooper, you aren't moved and you don't have to go from this person to this person. I only had to talk to one person and he was super helpful and really nice. He also seemed to have a handle on everything. He was very knowledgeable and I felt really comfortable throughout the process. He was a great communicator too. There was continuous communication and I never felt like they forgot about us. I’m also really impressed with their website. I could go online and check where the process was at at all times. It was excellent. The process also went faster than we thought it would. It only took three weeks. He said that we would close in July but we ended up closing in May, so that was really a nice surprise.

My lawyer requested a Pay-off letter through an email 11 days before closing. Mr. Cooper ignored the request forcing me to make a second request for an expedited letter to be able to close on the sale of my property on time for which they charged me $25. I did not have an issue with the policy of paying $25 for expediting a payoff letter but I do have an issue with the forcing me into a situation that I had to pay it because they ignored the initial timely request. For that shoddy treatment I will NEVER do business with Mr. Cooper again.

Your customer service is junk aside from Kyle ** and Aracely **. You I will consider another company. You talk to one person they give you info. The other one gives you other info. Your hold times are too long.

We did an in-house refinance option. Mr. Cooper does mailers every month and after looking at that, my wife and I decided to do it. And it works for us. It had been a few years since our old mortgage and interest was down significantly from that point. The refi was to consolidate the other notes we had so it has made things easier on a month-to-month basis. The people at Mr. Cooper were also very professional and easy to work with. It was mostly through email. There was only one or two phone calls during the whole time. It was great. I knew what I was getting into when I called. I called for a specific thing and I got exactly that. They made it really easy to make it happen. I would recommend them.

This company is trash. HORRIBLE. No one knows what the heck they are doing. I had a mortgage with another bank, and must have been a sinner in a past life since the first bank sold my mortgage to Mr. Cooper. Worst day of my life. I wound up selling, and getting a simple payoff quote took WEEKS. Even after expressing the urgency of getting a payoff quote before my scheduled closing date, all I got as a response was, "uhhhh, yes, I see in our system you asked for one before, all I can do is submit a request AGAIN." The cherry on top of this fecal sundae - after closing they would not release the lien, and came back a month later finally saying I owed another $3,000 and they would not release the lien until then. Needless to say by this time the new family had already moved in, so what gives??? RUN FAR FAR AWAY. I wouldn't wish working with this company on my worst enemy.

Mr. Cooper's advertisement had me thinking about doing a refinance and it was convenient. Since they’ve been servicing my loan, I haven’t had any issues with them so I was like, “Why not?” With my refinance, I was able to reduce my debt and my payment went down too because now I don’t have to worry about a PMI. It was also convenient because I really wasn't dealing with stuff. I didn’t have to change my login and password. It can make a world of difference if you just stick with what you have.

If you need a modification or anything done, Mr. Cooper is Johnny-on-the-spot. They work with you and they don’t fight you. Their processors, closers and loan officers are in daily contact with you on email. You’re always aware of what is needed, what you received, and what is done. Also, their online portal is excellent. It tells you when a document has been received, viewed, approved and if anything else is outstanding. They are most professional, speedy, courteous, and you’re talking to humans. You’re not pushing buttons. It's absolutely incredible. I chose them over another lender with a lower rate for my mother to refinance with because I know what service and what kind of assistance I can expect if anything happens to my elderly mother. I recommend them and I use them. When I buy my next house, I will be calling Mr. Cooper and I don’t care if they're a higher rate.

My husband and I had the pleasure of working with Kristin ** and Josh ** when applying for a refinance loan for our home. They were competent, friendly, informed, patient, organized and experts in their fields. It was truly a positive experience.

It was very easy working with the reps of Mr. Cooper and they were great with guiding us through the process. The only trouble was that the escrow people didn’t talk to the tax people, and I had to deal with that multiple times. Other than the lack of communication somewhere behind the scenes, the mortgage guy was great.

Refinanced home. The process was wonderful. I felt very much at ease during the whole process. Both loan officers were very helpful and honest. Any questions I had, they very helpful in answering my questions. They kept me informed doing the process.

Frank ** started our application, did a great job. We had began the transaction with a different employee, but she left the company during our process. Valencia ** stepped in. Valencia ** completed the transaction keeping us informed and up to date. They both deserve a big GOLD star. Thank you.

Mr. Cooper was already my existing mortgage company. I wanted a lower interest rate and our refinancing with them went great. But I was displeased that it ended up costing me almost $10,000 to refinance the house and I didn't do a cash out. When I refinanced with my last mortgage before Mr. Cooper, they didn't charge me anything and I took a cash out at that time. Other than that, the Mr. Cooper reps were very efficient and knowledgeable, and the guidance was good. Normally, a refinance is about 45 days but they got it done within two weeks. It went really quick. I got lower interest rates and my monthly payment went down.

My mortgage was sold to Mr. Cooper. The gentleman whom I was speaking to there noticed that the loan that I was in was an FHA loan and had a pretty high PMI on it. So in talking to him, I was a little concerned that the previous mortgage lender that held my loan and I felt here was something wrong with how they were valuing my home. Mr. Cooper's rep suspected that the value of my home was actually much higher, that I should not have been paying PMI at all. He checked and it was appraised wrong and that there was a $100,000 difference, which is disgusting.

When I was refinancing I checked a few banks out. I didn't like the responses I got especially from my bank. Mr. Cooper made the process unbelievably simple and quick. Came to my house to close. Glad I refinanced with them.

Excellent and prompt services, The process didn’t take very long, it was a very simple process. Definitely would recommend you guys. We thank you for the service you provided, very much appreciated. Thumbs up to you guys, Anthony ** Angela

Our mortgage got sold to Mr. Cooper and we had a good experience refinancing with them. We were on a variable rate and the interest rate just shot up so we opted to do a refinance. It was a good time to just get a fixed rate and not have to worry about it keep going up. Mr. Cooper's reps were very friendly and knowledgeable. They also followed up and kept us informed. As a realtor, I deal with this process all the time, and these people said what I wanted to hear. Thus far, it has worked out. I got lower monthly payment and lower interest rate for our fixed rate. Though, it’s not lower than it has ever been, it's a good rate and it's fixed now. Overall, working with Mr. Cooper was a wonderful experience and it went smoothly.

I did a loan with Mr. Cooper before, and I was satisfied with what they did. It was fast and easy. So I went with them again when I refinanced. The reps were very good. They were very understanding, very friendly, and very nice. The process didn't even take a month. Now, I have extra cash out and I'm adding my taxes into my payment.

Refinancing with Mr. Cooper went really good. I did it for a lower payment and everything went smoothly. They stayed in touch. They emailed me or called me and let me know everything. The whole process took a couple of weeks which wasn't that long.

We have a mortgage with Mr. Cooper. All payments have always been made on time. We owe less than 15% of the value of our home. We have a check for slightly over 10000 dollars from our insurance carrier. We have had the check for 2 months. We have had it returned from Mr. Cooper 3 times for our endorsement so we can have it put in escrow. Our paperwork has all been turned in. The contractors have all been paid. Mr Cooper changes our requirements on a whim every time we send something in. I have wasted at least 8 hours on phone calls to them. I would recommend getting a mortgage a brick and mortar location so you can deal with human beings. Worst experience of our lives.

I have been dealing with National City Mortgage/Mr. Cooper for some time. About 8 months ago my account suddenly went into litigation status. I immediately wanted to know why and no one has helped me. Now, they wont take my payment, I am not allowed to log into their website. My lawyer got involved and she was told that my account has a coding error on it. It has been over 8 months and has not been resolved. I keep reading about how terrible Mr. Cooper is but did not think that was the case till I got to experience it for myself. Also their Facebook page. They delete all the negative comments. There are actually Facebook pages created to show the comments that were deleted on their official one. Changing their name is very interesting. Probably did it so that all of the negative comments about National City Mortgage were erased.

We were extremely happy with the process especially with Roslyn, our processor, who was very efficient and kept us informed the whole time... She made it very easy, We also found it helpful to be able to do so much of it online.

Our loan was sold to Mr. Cooper and we had no issues with our previous lender but it’s been a rough road with Mr. Cooper. They failed to communicate a technical glitch which resulted in delayed auto-payments of which we were unaware and now our credit has been damaged. Even worse, they refuse to acknowledge the error and work with us to correct. Watch out for this company!

Every step of our process was easy and fast. Our customer service was excellent by all parties that were involved. I think the hardest thing about the whole process was getting ready for our appraisal. We are very grateful for all the help we received, and will recommend Mr. Cooper in the future.

I was with Veterans United and my loan was sold to Mr. Cooper the second it closed. The first guy from Mr. Cooper who called to talk to me about refinancing options was rude so, I hung up on him and told him to lose my number. Then, the second guy didn’t have all the information. The third one was more informative and very polite and we agreed to move forward with the refinance with them. He was very knowledgeable and had all the numbers ready to go. He told us exactly step by step everything that was gonna happen and he was spot on. Everything was just as expected. With Mr. Cooper, we didn't have to pay due mortgage which was nice and our payment was much lower, so it's really good. Just make sure that all the refinance sales personnel that are calling are knowledgeable, professional and have a good attitude before they pick up the phone.

Everyone at Mr. Cooper was professional, courteous and patient. Ms. **, my loan processor, worked incredibly hard to get my loan in order and I really appreciated it. She kept me informed at every step and made sure everything went as smoothly as possible.

As others have stated, our mortgage was recently sold to Mr. Cooper. We were up to date on our payments at the time but paying a past escrow to our previous company, $200+/mo, in addition to our mortgage, which we continued to do. Fast forward to June and we realized when we logged in to pay that our mortgage had jumped ANOTHER nearly $200. When we called to inquire we were told that after an “escrow analysis” back in April (“Didn’t you get our letter?” NO) they would be escrowing our taxes and insurance. Without our consent or approval, basically forcing us into escrow. We have never opted in to paying escrow. Is this even legal?? Now we’re dangerously close to not being able to make our mortgage payments. In fact, we probably won’t be able, at least not for long. How is that beneficial to either party? Definitely contacting a lawyer and another mortgage company.

I’ve been with Mr. Cooper for a while and they called me about refinancing my old mortgage. My interactions with their reps were easy. They were good and handled everything for me. They told me what the rates would be, what the payment would be, and why it made sense. It was easy to do and very beneficial. Since refinancing, I've had a lower payment.

Couldn’t be happier. It was fast efficient and can’t say enough about... them. How awesome the loan processor was > Rodrigo ** helped us each step of the way. Many things I didn’t know how to do and he was so patient and kind!!! Highly recommend. They have great service!!!

I have to say this was one of the most quick and painless processes I have through to do a refi, and this was mostly due to the two gentlemen who worked with me. I am not real savvy with the process of taking pictures of docs and forwarding them through the laptop, but these two talked me through each document, even though I started by taking a picture of myself! Brad ** and Tyler ** held my hand and talked me through each step, and I am sure it is because of their knowledge this seemed painless to me, maybe not to them, but they were always professional, patient, and displayed a nice sense of humor. Thank you Mr. ** and Mr. ** for making this the best experience I have had going through a home refi.

I called to inquire about refinancing to consolidate debt. Mr. Cooper made it fast and easy to do so. Their representatives discussed all options with me and kept in touch throughout the whole process. The ability to upload documents and follow the progress of the loan onto the website was an added plus.

All worked seamlessly to refinance my loan. Everything was done in a timely fashion and all involved were very helpful at getting everything to completion. I would definitely recommend to anyone in need of a mortgage either first or as a refinance.

Our experience with Mr. Cooper was wonderful! From the start of the process working with Kyle to the actual loan work up dealing with Jack ** was wonderful. This was my first experience doing a refi - and Jack just held our hands through the whole ordeal with great confidence. He was professional, kind and speedy. Thank you to all Mr. Cooper staff and Jack and Kyle.

From the moment we picked up the phone and to our initial agent Ryan ** we knew that it was going to be an upfront no hassle professional experience. Phase two was with Steven ** who as well kept us updated and informed on the whole process. Mr Cooper's website was extremely informative and 98% of the official paper work could be signed online. From Inquiry to close We would recommend Mr Cooper mortgage and refi team.

I refinanced my home loan after Mr Cooper bought out my previous home loan. In the middle of all that paperwork I panicked on whether I was making the right choice but they were great at crunching numbers and making a few changes. We even closed on time! The staff I worked with her AMAZING!

We recently Refinanced our home with Mr. Cooper. From beginning to end, everything went very smoothly. All of the people we talked to were very helpful and courteous!! When I had questions, they always returned my calls promptly!! Great service and I am very pleased with my new lower monthly payment and interest rate!!! I highly recommend Mr. Cooper!!!

I've been with Mr. Cooper for a few years and I looked into refinancing to lower interest rate. My experience was excellent. I had great service. Communication was good. They kept me informed along the way. They've got very good customer service, and their rep was excellent. The interest rate was my goal and I got that and so, we're good.

Mr. Cooper made the process very easy for us to complete. Their communication was always clear and requests for additional information gave us ample time to submit. They even sent someone to our house for closing at a convenient time for us, we didn't have to go anywhere. I would have liked one more percentage point lower on the interest rate, that would have got five stars.

There was a team assigned to us and we felt like they were totally committed to getting us the best service they could give. We're completely satisfied with the results, saving $70 monthly on our mortgage payment. We would recommend Mr. Cooper to any of our friends and relatives. And we are at ease with our ongoing relationship with them.

Went through a refi that was as quick and painless as any loan process I've ever been through. Even with a little hiccup of having to explain why I worked for one company that was owned by another of a different name it was perfect. Everything was upfront and was kept well apprised of how the process was moving forward. I would definitely recommend Mr. COOPER.

Mr. Cooper associates were very helpful and professional in all aspects of my refinance. My questions or concerns were answered and addressed in a timely manner. The whole process from start to end took only 30 days. I would highly recommend to both my family and friends.

Amazing service. Can’t say enough about the Excellent service we received. They kept us informed throughout the process. Another lender couldn’t help us but Mr. Cooper came through in a big way. We are super happy and saving a bunch of money with our refi.

Brittany was very helpful and friendly. I called to get information on my account regarding insurance. I was forwarded to the insurance department and they were able to quickly answer my questions. Happy with Mr. Cooper! Thanks for the help.

The loan officer really had no interest in providing me with updates once the loan process was underway. When I reached out for an update which I was always the one requesting info. I got one word or one sentence feedback. I wouldn't use Mr. Cooper again.

I was pleasantly surprised with the process we followed for a refinance this spring. I appreciated the options I was presented with and how the online interface allowed me to keep track of paperwork and timelines. I had a bad experience with a prior lender, which makes this successful refi so much more satisfying.

Have been a customer since Mr. Cooper purchased my mortgage a couple of years ago. Decided to do a cash refinance to do some updating and repairs to my home. All aspects of the transaction was extremely easy. Staff were true professionals and did what they said they would do when they said they would do it! Entire transaction completed in just a little over a month. Living in the Hurricane Michael ravaged panhandle of Florida, it was a blessing to be able to accomplish this transaction in such a timely manner. Thanks Mr. Cooper! Would definitely recommend them for your mortgage needs!!

The process of the loan went well and the customer service by Tamara ** was awesome, but we had to meet with a notary twice which should not happen. Also our payment was taken out of the bank even though we are told we didn't have to pay it that month, when we asked about it they said you were supposed to shut it off. No one told us so we had to wait almost a month to get our money back. There were small issues but still issues.

Everyone we talked with during the refinance procedure was kind, considerate, patient and helpful as they walked us through the entire process. From the beginning to the closing, they were easy to work with and explained things well making it easier to follow the steps.

I talked to Mr. Cooper on the phone and through email. They always got back to me. I felt like they led me in the right direction, and helped me out with what I wanted to do. Since refinancing with Mr. Cooper, I got a lower monthly payment. And the process took two weeks. It was fast.

I was expecting a long lengthy application to closing period but I worked with two of the most efficient people--Kathy ** and Marcelo (can't remember the last name at the moment) and it was done and funded in 2 weeks! I really like doing business with Mr. Cooper.

I was already an existing Mr. Cooper customer, so refinancing with them was the best option. Michael ** was my mortgage consultant and I was extremely happy with his level of professionalism. He kept updated throughout the entire process, and answered all my questions very thoroughly. I would definitely recommend these guys, especially Michael.

Zac ** was very efficient and always there when I had any concerns. What an asset to your company!! If all the employees were like him you would have 5 stars always. I would use this company again! Great experience.

I highly recommend the Mr. Cooper team. From the beginning of my home refinance experience, each contact person was professional, informed, and went beyond my expectations in securing the best interest rates that fits my budget. I really appreciated the timely manner in which the process was completed. I'm pleased to be part of Mr. Cooper's clients. Thanks so much????

The staff who helped me with our mortgage were by far the best!!! We have had other mortgages in the past and this was the easiest by far!! Ernesto **, was always helpful, polite, caring and informative. I would recommend him!!

The entire process took approximately 30 days to close. All people we came in contact with were very professional and efficient. The entire closing process went smoothly, they event sent a closing agent to our house to accommodate or time and availability.

We chose Mr. Cooper w/ the hope that a refi w/ the company holding the mortgage would ease the process. The application and refi process was, in fact, flawless. We also had thorough, easy communication throughout. I cannot recommend Mr. Cooper highly enough.

I was amazed and very happy with my experience with Mr. Cooper during a refinance of my mortgage. I was contacted by Mr. Cooper concerning the refinancing of my current mortgage and within hours of speaking with them, I was contacted by the appraisal company and they scheduled someone to do the appraisal that same week. I was amazed with the speed and accurate manner in which they were able to complete the process and the two ladies I dealt with were very professional and helpful during the entire process. They took the time to explain each and every step and answered all my questions with great detail.

I had applied for personal loans to assist in financing the remodel of my cabin. The whole process was easy and without drama. I would definitely refer anyone who is looking for a positive experience in acquiring financing. Thank you for all the assistance in making my cabin into a mountain home!

The process to refi my home was exceptional smooth. Agents were in contact with me through the entire process and any questions I had they were quick to respond. I closed my application in a short period of time and I was extremely happy with that. Both agents were professional, courteous and respectful. I appreciate their help with my refi.

I want to thank Mr. Roderick ** and Ms. Nedia ** for making my experience awesome. Their professionalism and consistent follow-up help this process move quickly. The deal that was finalized was beyond my expectation. I look forward to working with Roderick and Nedia in the near future.

We refinanced our house with Mr. Cooper in May 2019. The process was easy and completed in a timely manner. Colleen ** was there every step of the way to guide us and answer our questions. Our previous mortgage was also with Mr. Cooper and we have always had a good experience with this company.

Chris was very nice and helpful in the whole process. Closing agent came to our house making it an easy transaction. I liked that I never had to take off work to go handle any of the signing documents, that was very convenient.

My overall experience was great! The process from the beginning to the end moved quicker than expected with the help of Mr. Cooper's team. After closing there was an minor problem processing my funds, following up and communication with all parties until homeowner actually received funds would eliminate this error in the future. I will be recommending this company to others.

From start to finish they kept me posted. They explained everything even at closing. Would not go anywhere else but here. My credit isn't the best either. They try hard for you. Keep up the good work it matters. Thank you again.

Kim ** was fantastic helping us through the whole process. She was outstanding in doing her job. Mr Cooper employees is professional and courteous at doing their jobs. I would very much recommend Mr. Cooper home loan company to my family and friends.

When I first got my loan, Mr. Cooper purchased it for my mortgage. They also called me over and over for a refinance. That was handled pretty well by their reps. There was no problem discussing the loan options and the application process was very quick. The application and underwriting took about two weeks. I also liked that I got a lower rate. It was a straightforward experience. It was easy to deal with them except for a small hiccup.

I finished refinancing with Mr. Cooper about 3 weeks ago. My experience was very positive and faster than I ever thought possible. I got great terms and Sunita fully answered every question I had. The closing was efficient and pleasant.

I already had a mortgage on a condo with Mr. Cooper when I applied for another one for a house. I stuck with Mr. Cooper thinking the whole process would be quicker and easier, not so. I had to send them 100's (no kidding) of documents for the underwriters to approve me. There's got to be a better, less stressful way!

Great customer service and impeccable experience. I truly appreciate your service and support you gave me during my refinance. I couldn’t believe something like this will happen. It is an amazing experience that I wish everyone should consider. I was pretty happy to do this with Mr Cooper. And the experience I felt was great. Thank you very much for being there for me as usual. I got pretty good rate with impeccable amount of savings that will accumulate eventually.

I was all in all very, very pleased with how cooperative and professional my loan experience was. The only thing I would have liked to see is a list of what I needed for closure (letters about my retirement etc) BEFORE I packed all the stuff away. I was on a tight deadline. HOWEVER, they all worked really hard and were very concerned to make sure my closing (which changed 4 times because of the buyer of my house and a horrible realtor) - not their fault. When the rubber hit the road they were ready and it was done.

The customer service I received was excellent. I was kept up to date in all phases of my refinancing. I appreciated the service that was given to me. It made the process very easy and uncomplicated. All matter of communication went smoothly and done in a timely manner. Thank you Mr. Cooper for all your help with my refinancing.

Mr. Cooper is a professorial company. From the minute I applied the personnel was very helpful. Mr. Cooper has it down to what is expected from the home owner for the loan. The process is easy to follow and the loan processors are very knowledgeable. I will thank Jenna and Kathy for all the help.

Our recent experience with our refinance with Mr. Cooper was one of ease. I have never had such an easy time with a refinance. Shane ** and Veronica **. were both very knowledgeable, and made it quite painless. It was also very quick! We were not sure if we even wanted to refinance, but Shane guided us every step of the way. Whenever we had any questions, Veronica took her time to make sure we understood what was needed from us, and made sure we sent the correct information. I will definitely recommend Mr. Cooper to my friends and family for their mortgage needs.

Mr. Cooper made sure the process was literally stress free. The Reps kept me completely updated from start to finished and took the extra initiative to ensure there were no surprise issues prior to closing. Highly recommend Mr. Cooper from my experience with them.

I found the customer service from both the rep who set the refi in motion and the agent for closing to be very helpful. They provided timely communication and good information along the way. The notary came to my house and made the final signing of paperwork very easy.

Your refi team is awesome! When I first talked to Daniel ** who said the process would take 30 days, Christine ** stellar processing skills and Shelia ** notary skills the house was settled in under 30 days! What a smooth process! 3 cheers for Mr. Cooper's team effort!

I was very satisfied with the professionalism from Mr. Cooper staff, they kept me informed on the status of my loan process to the very end. Kudos to you guys. The best ever from my point of view. My wife and I are very satisfied and I just want to thank everyone that was part of the process.

We had previous experience with Mr. Cooper. Aside from the familiarity, they were handy. We ended up refinancing with them during which everything was great. They were friendly and courteous.

Everyone was helpful, friendly, accurate, and quick. The whole team was amazing. The closing was sooner and faster than expected. The team was very accommodating. There were no hassles or surprises. I have no complaints nothing but praise. I would recommend Mr. Cooper to my friends and family members.

Excellent experience. Staff was attentive, courteous and proactive. Kept me informed and was conscientious of my time and efforts. Worked with my busy travel schedule to make sure things went smoothly and quickly. Very hassle-free and a pleasant overall experience.

My mortgage refinance experience was seamless from start to finish. The Mr. Cooper employees that handled my refinance were so helpful and amazing every step of the way. I highly recommend Mr. Cooper to anyone in the market for a new mortgage or a refinance.

I recently refinanced my home loan. The process was easy, quick, communication was open and to the point. Tammy ** and Marcelo answered my concerns and streamlined the process to make it easier on myself. Every email exchange was responded on a timely manner and I appreciate their expertise. Thank you, Steve

Something that I've to give a five stars because since day one I've everything needed and myself has a customer in day one I was able to provide every documents require and James ** who was the one that processed the loan.

I found everything about the Mr. Cooper refinance I recently completely to be efficient and completely professional. The website is very comprehensive and user friendly. They are in touch for the entire process. My cashout was deposited to my account on the day the loan funded. I recommend them highly.

This process took painfully long. Even pushed back my closing because of their fooling around. Got a woman that barely can speak English dealing in a very critical part of my process. She didn’t even look at half of the stuff she asked me for and lost about 90% of it requiring me to send it multiple times. I was moving across the country and couldn’t even get my printer packed because they kept asking for more and more documents. I thought it would be easier since I’ve been a long time customer of Mr. Cooper and the fact that I just had a refinance done in December- I was sorely mistaken.

I used Mr Cooper when they were Nationstar for my first home and things were smooth and I would have recommended them to anyone. Now they lie about rates, fees and mismanage your loan causing delays. When you try to get answers they just stop replying or answer your calls. If you try to contact a manager they just have the loan processor call you back so you never get any resolution. Look at their recent reviews and see how poorly they are treating their customers.

Mr. Cooper had the lower rate and the reps were very professional. They were very knowledgeable and everything went really fast. They were very quick with the paperwork and they made it easy. I am very satisfied and I will recommend Mr. Cooper to friends.

They did a very good job and kept me informed along the way. I was able to do most of the loan process on the computer. The final paperwork was done at my house. I would recommend Mr. Cooper to all my friends and family.

Randy ** and Veronica ** were great to work with. Consumer professionals. Honest and effective. They made this refinance go as smooth as possible. I would highly recommend them. I can't think of anything that they could have done to make this experience any, better!

This was so easy to accomplish. Great customer service right from the start. Done quickly and we had no issues. Communication was on point. We received updates every two days even if it was to just say they were working on our documents. Great experience!