Mr. Cooper Reviews

Great to work with and our loan was processed in a timely manner. They answered all our questions and were very helpful. Would definitely recommend to a friend or family member. The website was very user-friendly and the final process was quick and painless.

The employees of Mr. Cooper were so wonderful. Our first attempt things went horribly wrong, no fault of theirs but they were supportive throughout. When I approached them again, to start the process over, they work hard to get it all accomplished.

Very satisfied with Customer Service courteousness, accuracy, promptness. Been with Mr. Cooper for a year and when I was contacted to refinance I didn’t think twice because I could have gone to a different company, but I don’t want to take a chance for my loan to be sold to another company.

Mr. Cooper took over my mortgage and I looked into refinancing to see if I could get a lower rate. The process was fast and painless process, and I was informed the whole way. Also, the reps were great although there was a question that I didn’t get a response to. Other than that, they were fine all the way through.

I wanted to improve the interest rate and to consolidate a bill or two and refinancing with Mr. Cooper was painless. It took around a month or less. It lowered both the interest rate and the monthly payment.

I was very pleased with the service we received. Advent was very knowledgeable and helpful. He answered all our questions. He made the process very easy and comfortable. We would definitely do business with him again. We would like to Thank Advent for all his hard work.

Top tip - if you're financing or refinancing make sure that they won't sell your mortgage. Quicken Loans for example, some credit unions - they keep them. I was with a small loan company who sold my loan to Nationstar who then became Mr Cooper bunch of nitwits. They did a LOT to totally screw up so I will just stick to the most egregious. It was like watching a slow motion trainwreck because I told them at EVERY STAGE what was happening and what was GOING TO HAPPEN and they POOH POOHED me and said that it would not and that they would fix it.

Everything that I had with Mr. Cooper was pretty easy, everything was online which I liked. My experience with their rep was great as well. Everything was pretty good.

We already had Mr. Cooper and I wanted a lower interest rate. Refinancing through them went perfectly. The rep was excellent. It was more than I wanted. The invoice always comes right on time. I'm very happy with them. We saved nearly $2,000 a year.

I refinanced my mortgage with Mr. Cooper and the interest rate went down. In calculations of dollars, it was a saving of about $400 to $500. It was also an easy and smooth transaction. Mostly it was the electronic signing, filing and I liked that process. Everything on the front end was explained well, but on the back end, for the closing procedures, that was not explained as well as it was when getting into the program.

We had a mortgage with Mr. Cooper and then we decided to do a refinance with them to get a lower rate. They were awesome. It was seamless.

I first started the process to refinance in June of 2019. At the end of August I was going on my 4th application and second appraisal due to errors by team Mr. Cooper. At that point I gave up as it was so stressful and full of mistakes. It wasn't worth the hassle. It was ball drop after ball drop from several people employed by Mr. Cooper. It should've been a no brainer and a simple task for the people that do this for a living as my credit met the requirements and I have equity built up. What a nightmare!!!! Never Again!!!

2 years into my mortgage Nationstar/Mr. Cooper started putting my escrow payments into my principle for over 1 year and told me I had an escrow deficiency when I questioned why my payment was increasing by over $800 per month. I only found this out because I needed a tax statement for my taxes and realized that I hadn't received and statement so I searched online for their website and created an account. No one called me to inform me or sent me any notifications about this. Someone within the company changed my address so I was no longer getting my monthly statements. I never missed a payment and I always paid early, I also had my payments on autopay because I have a fixed interest rate and my payment amount should not change.

So Mr Cooper has been my mortgage servicing company for more than a year. I am on auto-pay for my mortgage and it never comes out on the same date. Today I received a letter from Mr Cooper saying that my dwelling insurance had lapsed (the funds are escrowed and Mr Cooper is to pay them). When I contacted my insurance agent they stated that the premium had not been paid. I then called Mr Cooper and was told the check has been returned to them without an explanation. A three-way call with Corey at Mr Cooper, myself and my insurance agent was made to find that Mr Cooper had sent the payment to the incorrect PO box, incorrect City and incorrect state. I have found Mr Cooper a poor choice.

I have been with Mr. Cooper many many years without any issues except this however. Today 9/30 I was notified by mail that my loan had been sold and transferred to a company Select Portfolio Servicing Inc, effective 10/1. Not a mortgage company an inferior company with lots of negative complaints. They charge customers 15.00 fees monthly to pay mortgage via phone and also online. That is 180.00 a year which was not on my note at Mr. Cooper, I am on social security and can not afford the additional fees Portfolio Servicing Inc wants to charge. I contacted Mr. Cooper and I was informed there is nothing they could do. I would have not complained if Mr. Cooper could have transferred me to a bank another mortgage company. Being a senior citizen I find Mr. Cooper failed me. Portfolio Servicing Inc BBB. Customer complaints summary - 331 total complaints in the last 3 years. Of those, 142 complaints were closed in last 12 months.

Mr. Cooper sent me direct mail and I’ve seen it a couple of times and finally just called to see what this streamline program that they say was all about, and I went with that. The rep from Mr. Cooper was funny. She was very efficient and had a good time. She made it kinda easy. The experience was very convenient and that’s a good thing for people who are doing that kind of stuff.

Mr. Cooper was the company that bought my mortgage from the other company that I was with. Refinancing with them went pretty smoothly and easily, and it was easy to work with especially because I already had Mr. Cooper, and I’m already familiar with the app and how to use that as well. Their reps answered all my questions adequately and in any way that I need them to be answered. I wasn’t confused on anything. Everything was straightforward. Also, the monthly bill is a little lower, so that’s good. They lowered my APR.

After I hit my seventh month of paying our mortgage, I started getting bombarded with the offers of everybody to refinance at a lower rate. Somebody called and I said, "Yeah, sure, tell me about it," and then I started the process. The one thing I didn't get is I wasn't contacted, at least initially, by Mr. Cooper about refinancing. It was some other people that asked about it. Mr. Cooper reached out to me when someone else requested the payoff amount, and that's when Mr. Cooper reached out to me and said, "Hey, what are they putting on the table? If we can beat that, would you be willing just to do it with us?" It was a better deal. Haven't had to refinance my equity. That was just transferred over because it was staying in the same company, and that was a big factor on me being good with that. It went pretty good and didn't need that much stuff, so it went pretty quick.

I was going through a divorce, so I thought of refinancing the home and taking out the equity, etc. Since Mr. Cooper is my current mortgage provider, i just refinanced with them. The option I was provided with was very good. Their reps all did a very good job.

Hello to all. Whatever you do in this lifetime do not use Mr. Dooper Nationstar mortgage! You will be making a huge mistake!!!! They will report you late after you have proved the payment was on time. Will not remove negative information from credit report. Company acts like they're the only mortgage company on planet. Bye bye Mr. Dooper. Refinancing with a real mortgage company.

Ray from Mr. Cooper knew the answers to all my questions right off the bat. He was very informative, made sure that I had his contact information and that all my questions were answered. He told me it was a great time and what my options were. When I asked about other ways to take out a loan he explained that I had to wait at least until my home was worth a certain amount and explained all that stuff to me so I could better understand it.

Mr. Cooper has been our lender for years. We had a great experience when we refinanced our mortgage with them. We were able to pay off our credit cards and take out some cash since we refinanced. Eddie was my originator and he was outstanding. He was there when I called back and when I had questions. He was totally there for me. He walked me right into it. He led me to what I needed to do.

This company is a total joke! I have had the displeasure of dealing with them for the past several years after our loan was sold off from Bank of America. We have had nothing but problems with Mr. Cooper not post our monthly payment to the correct place..ie..they post it is the principal instead of monthly payment. They have tacked on many late fees for their mistakes! This is totally unacceptable and it happens more often than not. I have even been told that they would extend a one time courtesy of removing the late charge!? WHAT? They have the payment/money long before it is considered late.

Mr. Cooper offered a way better interest rate than what I had originally gotten. The first lady that I spoke to set a date to call me after I had already gotten a certain amount of payments. So, it was good. They lowered my payments by 300 bucks, which was nice.

I’ve been with Nationstar for several years until it changes over to Mr. Cooper. I have make monthly payments for 9 years without missing any payments. I got sick and had to do surgery that kept me out of work for a few months. My house is currently in foreclosure status. I applied for modification on 3 occasions and was denied, based on the facts they cannot lower my payments not because I can’t afford to make regular payments. I am currently back at work. They refused to work with me even though I tried to get my loan modified. I told them I will not moved out of my house without the court permission. They seems to care more about money than the customer's interest. Everybody falls on bad time. I would not recommended Mr. Cooper to anyone.

The employees were very helpful. At first, there was some communication problems, I was told we would have to pay nothing, but then when it came down to it I had to pay some closing costs. It was explained to me but not very well. Otherwise, it did go pretty smooth.

I am a current customer and Refinanced earlier this year. The title company checked everything online and "cleared me to close" and a few days ago I received a HUGE bill from HUD. The information was not disclosed to me from the title company, they only disclosed one lien and failed to provide FULL DISCLOSURE. I have a family and children under the age of 18 and may be forced to lose my home because of this big mistake. Every time I try to speak to someone from Mr. Cooper, everyone always passes the responsibility to someone else. I am loyal customer and am not being treated that way.

We were trying to take advantage of lower interest rate and fund a bit of equity out to get rid of high-interest loans. Since our loan was sold to Mr. Cooper, we just went with them to do a refinance at that point and their reps were very good and very knowledgeable. They made the process very easy for me and it was a good experience. I actually did an application twice this year. The first time, we did it for the consolidation of high-interest debts and the interest rates weren’t all that good. The interest rates dropped also, so we opted to pay again and just do an interest rate drop. The first one took a little longer because we had to do an actual appraisal, but the second one took less than a month total from start to finish. And that was expedient based on my experience in the past of buying and selling houses.

Chris ** was such a pleasure to work with and made the process smooth and easygoing. Made himself accessible and was very helpful in answering and explaining any questions I had. Would highly recommend him in the future. Thank you Chris!

The process itself was seamless and easy, however, the staff was only engaged while they completed their portion of the loan. I had a question for my loan officer a day after he handed me to the loan processor, sent him an e-mail, but he never replied. Then had another question for the loan processor a day after scheduling notary but any other subsequent questions via e-mail or phone message were never followed up or addressed.

I was already with Mr. Cooper when I initially got my loan so I just refinanced with them. Their reps, Timmy and Oscar, contacted me and walked me through every step and kept me informed of everything that was going on. So far, everything is going good.

I applied for a modification thru Mr. Cooper. I was approved. Mr. Copper send me all the paperwork stating I was approved. Mr. Cooper send me their notary to my house. We signed all the paperwork. Come to find out it’s not a modification that we signed when I still have all the paperwork or says congratulations on your modification. Mr. Cooper is the worst company that I have ever worked with.. On the papers that we sign it stated that amount that we owed. It was going to be pushed to the end of the mortgage.

This ordeal begin in April 2019, I contacted Mr. Cooper for a new home loan. Mr. Ben ** was assisting me. He went over my file and issued a prequalification and told me it all looked good but I was going to have to pay some debt off, but he told me it would not be a problem. Then I was verified approval and my application was submitted. Within a few days my loan was approved with conditions. I was sent a list of things to complete which I completed in a day or two. This is when the problems began. I was told that I would need to pay of some debt, but I had plenty of cash on hand from the sale of my home to cover this. Then I waited and waited and nothing, by this time my file was handed over to Nicole ** who assured me my loan was approved she told me it was approved.

I wanted to lower the rates and accelerate my payments in a reasonable fashion. I called Mr. Cooper to see if I was at a point where I could remove my PMI, and we started having discussion about that, and that's how we got to where we ended up. The rep I worked with was very quick and very efficient. I was kept up to date. From the initial inquiry to the time we were setting a date for closing, it took two to three weeks. It was real quick because I had financed with Mr. Cooper not too long ago and we just let that appraisal hold true, which made the process more efficient. Refinancing with Mr. Cooper allows us to pay off the house quicker.

I did my refinance through Mr. Cooper, versus other providers, for the friends-and-family discount that I could get. I have an acquaintance that works there. I asked them a bunch of questions, running through different numbers based on my rates and then we figured out which rate and time would be best for me. Their reps were professional, and they provided me with all the information I need to make the decision. By refinancing, they gave me a month of not paying, so that was nice. I didn’t realize that’s a refinance thing. I also set up the equity acceleration thing, so I would be paying off even faster now. All in all, I had a good experience with Mr. Cooper. Anyone interested in refinancing should check them out as an option.

Refinancing with Mr. Cooper has been great. I just combined my two mortgages with them and refinanced them. Their reps were good and my payment is a little lower now.

The people associated with Mr. Cooper were very professional and knowledgeable. The initial person Shawn ** was very calm and since I am 82 years old and not a computer whiz I felt very comfortable with him. He explained the whole process to me. The appraisal was scheduled immediately and finished quickly. The next person that would be doing all the financial things was Aracely **. She was amazing. This was a cashout and paying existing debt. She was always available and walked me through all the technical stuff. The fact that these people always had a timeline that was honored was impressive.. Being an older person I really appreciated the kindness these people treated me with.

As a condition of my mortgage I am required to pay monthly escrow amounts for taxes and hazard insurance. Mr. Cooper collects these escrow payments monthly but refuses/fails to make payment of the hazard insurance premium resulting in my insurance company cancelling my policy and leaving my home uninsured. In spite of multiple policy reinstatements and requests for overnight payment of the premium, Mr. Cooper fails to make payment resulting in yet another cancellation of the hazard insurance policy - having my Mortgage Servicing company cause a lapse in coverage is unacceptable, particularly because they have already collected the premiums.

My original mortgage got bought by Mr. Cooper, and then I just refinanced through them. Their reps were good and fast. There was no pressure, we just had relaxed interactions.

We wanted to renovate the home and because it's a VA loan, the funding fees were gonna be substantial along with the closing cost. So, we decided to streamline and then we hoped to, in a few months, take out a home equity loan. I called Mr. Cooper and the individual I originally spoke with never returned my phone calls. I had a hard time getting any follow-up, follow through, and closure. There was definitely a communication problem and hopefully, not everyone's experience goes like this because when I was reading the rant, looking for a phone number to get in touch with an actual real person, I was seeing the same thing that I was experiencing. It didn't look like it was just this year nor this quarter. It looked like it had been going on for years.

We received a notice that our homeowners insurance had expired. Spoke with Joe Flood (insurance provider) and was told that Mr. Cooper has not responded to 2 invoice/payment requests and tends to sit on the money collected for insurance untill the last moment. Is Mr. Cooper not able to make the payments due to bad money management? Is he doing this purposefully so that he needs to provide insurance at a higher cost. Joe Flood said that many of his customers have been having issues with Mr. Cooper over the last few months.

Mr. Cooper did good with us and I have no complaints. The lady that guided us was as good as you can get. Mr. Cooper has good people and they all helped us out quite well. They called us up and made sure everything was alright. The refinance helped me out on some bills that I had to pay.

I called Mr Cooper re a notice that my escrow was short (they blamed it on the previous lender, Seterus) and that my monthly payment was going up $228. I found this to be shockingly high. I am not rich, far from it. After escrow dept explained seterus' mistake, they offered to transfer me to "Matic" to see about possibly lowering my insurance. I said sure. Matic told me Progressive would be a great lender. Quoted some #s that I asked if too low coverage. They told me it was standard. Not really true. I was still interested and they said, "We'll email you the documents to review, then you can sign if agree. We can make effective 9/20/19." We were talking on 9/10/19. I thought great. Enough time to look over before signing up for anything."

Since April of 2018 that they took over my mortgage they are not paying my insurance premium. No reason given to me nor the insurance Co. who try to establish communication with them for 4 or five tine. Communication by phone lots of time consuming. Hard to find the right answer.

I was frustrated with the process a little, but generally, refinancing through Mr. Cooper was good. I appreciate them for giving me the chance and the information to reduce my monthly payment. They could have explained the refinancing process more in detail. At the beginning stage, I only got the interest rate and how much I can reduce my monthly payment. Mr. Cooper didn't give me any information about the mortgage's period and the amount of the mortgage. This is my first experience to get refinancing, and I didn't know any information about this process, so I assumed I can keep my previous mortgage contract.

Mr. Cooper did a good job with my mortgage payments. I originally had a mortgage with them, and then I did a refinance to lower the interest rates. For the most part the process was done online, which was very easy, then we also had a few phone calls. Everything went well and I got lower payments.

We called the Mr. Cooper number and everybody was really great. The name of the main person we were talking to was easy to memorize as well. She was able to answer all the questions that I had along with variances like “What if we did this? What if we did that? What’s needed? What’s not?” It was a really good process with her. I will recommend Mr. Cooper.

I did a refi with Mr. Cooper in 2018, then I did an update to that, and had a very positive experience. Victoria was my primary point of contact. She reached out to me initially, but I was really tied up and I couldn't work with her then, so I put everything on hold. When I was free and decided that I wanted to take advantage of the offer, I gave her a call back. She recognized me right away from my previous interactions with her. She told me what I needed to do and walked me through the process really quickly. She then sent me the documents for signature and explained everything upfront. They were very responsive. The loan did not take very long at all which was really wonderful, and everything got taken care of. There's now a lower rate on my monthly payments. My payment amount went up, but the overall payment each month is lower. I was very pleased with the service that I received.

I am very pleased with the service from Mr. Cooper. I had two contacts throughout the entire process, so I did not have to repeat and explain each time I made contact. The loan processors performed great work and got me the loan they promised.

Our loan was sold to Mr. Cooper a year or so ago. We are not looking to refinance or get another loan. The website appears to be great for that type of information. However, I just want information on our amortization, so I can see what my current payoff date is (as I've added extra principal payments on a regular basis) and what it would be if I added "x" amount each month, or an extra flat amount like my previous mortgage company (Citimortgage). I have emailed them on several occasions and they keep sending me to a "calculator page" that doesn't seem to give me this information - just a form to fill out. There is no "search" on their website either.

We refinanced starting in July and the whole process took about a month. The employees at Mr. Cooper were quick to respond to phone messages and emails either the same day or the next business day depending upon the time of day I had a request. All scheduled appointments for the appraiser from Valutrust Solutions, James ** and the closing agent Henry ** were kept with early arrivals. 2 employees with Mr. Cooper should receive special recognition, Hina ** and Aracely **. These ladies explained all of the details of the refinance without using all of the technical terms of the mortgage industry.

We decided to refinance so we could make some home repairs. We started the process in May so we could make our repairs over the summer. We ended up having to start over with a new application 3 times due to the numerous mistakes. We had to have the appraiser come out 3 times and had to pay for 2 of those visits. By the time everything was completed it was a 3 month process and the summer was over. Now we have to delay our repairs even longer due to the change in the weather and all of the rain.

Mr. Cooper had my old mortgage. They called me and let me know of my refinancing options. They asked if I was interested and I went with it. They were good and they let me know what was going on. Everything is good.

We refinanced our home and took some of the equity because we wanted to buy a retirement place. The experience with Mr. Cooper was great and very easy. And we closed on our retirement place yesterday. The mortgage professionals at Mr. Cooper have all been excellent. They are very professional and knowledgeable. The guidance I received when discussing my refinancing options was great too. The rep was very helpful. She explained things to me then she turned it over to the loan officer.

We had the terrible misfortune of having our mortgage sold to Mr. Cooper actually Nationstar, years ago. We set up bi weekly payments on auto pay to pay down our mortgage faster. The company would constantly send us impending late notices and urge us to sign up for auto pay. They would would send us emails, overnight letters, website messages. This company had set up our payments and did seem to know that we were paying every 2 weeks and in fact were paying MORE than what was due every month!!

We recently reached out to Mr. Cooper to refinance our existing mortgage. Their communication through email and over the phone is terrible. Early on in the process our mortgage professional emailed me and ask a few questions. I responded to those questions and asked a few of my own. I received a response of "What is your last name?" Later on in the process they emailed us with a few questions on the appraisal. Which were things they wanted us to fix. I responded to the email with very precise answers. The next morning our mortgage professional called my wife and began to ask her the same questions I already answered in the email. She explained to him that I had already responded to the questions he was asking. He told her that he didn't think she understood and that he was going to repeat the question. This person was rude and disrespect to my wife.

We've been with Mr. Cooper for quite a while, and we had an excellent experience with them doing our refinance. Not only was their application process easy, the people were very easy to work with as well. They were great. As a benefit, we got our payment reduced.

Alex and Kevin were fantastic to work with. They were always very quick and clear with their communication and made the process a smooth success. I would happily work with them again anytime. Please give them a raise!

Refinance home. The service we received was very professional and helpful. The staff made it a very easy and painless process. If we had questions they were very quickly addressed. The online application and tracking tool made it easy to upload documents and monitor the process.

Home loan refinance. Everyone we had contact with was very polite and knowledgable and answered all our questions. Which made everything a lot easier on us, in the process. Thank you all a lot for your help and for your patience with us during the loan process.

VA Home Loan. I am totally pleased with the service and professionalism that I received when going through my refinancing. It went smooth and quickly. Representatives from Mr. Cooper kept me informed throughout the process and were always available for any questions I had.

Mr. Cooper's reps were very professional. I did a refinance with Mr. Cooper and everything went well.

My loan was transferred over to Mr. Cooper. When I saw on their website the refinancing with low interest rates, I called in and they explained it to me. Everything went really smooth. They were professional and very courteous, and they answered all my questions. Since refinancing with them, benefits include the lower overall money I’ll save in the long run on interest, and the lower monthly payment. I’d definitely root for them.

The members of the Mr. Cooper team were personable and professional in handling my refinance. They explained the required paperwork and the details of the process every step along the way. They also offered good followup once the refinance process was completed. The rates and costs are fair. I recommend this company for your mortgage needs.

Mr. Cooper's service was efficient, timely, courteous, and always willing to answer any questions about the process if we were in doubt. They were fair with no hidden agendas. I highly recommend Mr. Cooper because of the outstanding service we received.

Really never cared to go through the refinance process. But I inquired about it and they made it resound real simple. The whole process really didn’t take that long and went smoothly. The couple of problems that came up were things that were done in my last loan that wasn’t taken care of. Which they fixed.

Had a quick and easy refinance experience. The People we worked with were super friendly and we ALWAYS available to help and answer questions. They made sure we saw any new communications and knew what paperwork was due. They were so flexible on scheduling the final steps we even signed papers on a Sunday.

Armon was wonderful. He overcommunicated, kept in contact with us at every turn, and really fought for us. We are so impressed! Thank you for your hard work. We are very happy with every step. We also loved the fact that they sent someone to our house to sign all the paperwork.

The loan officer was not available at times when information was needed. You have to call and leave messages too many times before he got back with you. The processor on the other hand was great. Always available and answered text right away.

Wonderful to do business with! My refinance went through fast and with no problems...I have recommended you to some of my friends. No complaints here! I would refinance with Mr. Cooper any time. It was so easy! Your company did all of the work, I just signed papers.

We have been with Mr. Cooper from the beginning of our home financing. They are very kind, professional, courteous, and most smart individuals we have ever have the privileged to work with. Will tell friends and family about them every chance we have.

I was surprised how easy it was to refinance with Mr. Cooper. I used to be with Ruoff Mortgage then I was turned over to Mr. Cooper. I’m a first-time homeowner, so going through this process, I didn’t know what to expect. But I spoke to a gentleman named Michael, who was very nice, and he walked me through everything. He made it really easy for me. I made a call to Mr. Cooper about my mortgage going up, and Michael explained to me about the escrow, on how the taxes on the home had went up or it was not calculated right in the beginning. Aside from explaining everything, he also gave me the options for my refinancing. Everything then went smoothly for me, and I’m thankful to him. I refinanced back in August and then I had the month off, so my first mortgage is not due until October. That’s a plus. I was able to get some things done.

I had a great help by Sohail **, he was very friendly and had a great patience. I was a little nervous about refinancing and he made me feel real comfortable and answered all my questions, I can honestly say that I am happy with the overall process from beginning til end. Thank you Sohail **.

I would like to express my appreciation for the Mr. Cooper team that processed my refinance package. Between the emails, calls and online portal the process was smooth and efficient which considering my trip to Mexico during the processing could have been riddled with delays. That said, the process moved extremely fast and I would recommend the Mr. Cooper team for streamline refinancing. Happy Customer!

It all started when loanDepot sold my loan to Mr Cooper. WOW. Things just got worst and 6 months they couldn't get the paperwork completed and all that time they are charging you for being late and one day just out of the blue I called them and the buy was complete and they just haven't sent out the paperwork yet but I owed them $8500.00 (They are buying my loan from another company). WOW this company really getting bad and they were going to help. I would run as fast as you can to stay away from this Mr. Cooper or you will end up with no home for your family.

Also we just received copies of all of the refinance documents in a Fed Ex envelope that was not sealed. I called on Friday asking what we need to do since all of our personal information was in that envelope and everyone who touched it could see our info. As of today I haven't heard back from anyone.

My re-fi experience was absolutely amazing. From my initial call to Matt **, and through the rest of the process with Melinda **, it couldn't have been easier. With my loan app. tracker on Mr. Coopers website, I was able to upload docs., sign docs., and track the progress through closing. And when one of the consumers lost a check, I was able to get a new one the next day. Thanks Mr. Cooper re-fi team for making it so easy!!

Our streamlined refi went really well. Melinda was informative and responsive whenever I had any questions. We supplied the requested documents and closed our loan within about 2 weeks. This was, by far, the best mortgage experience I have EVER had!!!

Mr. Cooper provided the kind of experience that was exactly what I needed... efficient, courteous, and effective. In the end, I received the best loan available. I would definitely recommend Mr. Cooper to friends and colleagues looking for a mortgage company!

I was very pleased with the prompt, efficient and quickness of the refinance process. Would definitely recommend Mr. Cooper to anyone. I was well informed and guided thoroughly throughout the process in an expedient way. I was definitely impressed with the customer service and their ability to answer all of my concerns and questions.

I had a great experience in refinancing my home with Mr. Cooper and really appreciate the help and care that everyone took to make sure it was a smooth process. Everyone was professional and courteous and provided exactly what they said they could. Thank you, Joe

The staff at Mr. Cooper were great. Very friendly and helpful. They were never pushy and I never felt rushed. This is our second house and we have had several mortgages. This by far was our best experience. I would recommend Mr. Cooper.

Oh my goodness me and my husband are so satisfied with Mr. Cooper pertaining to our refinance on our home loan. Mr. Cooper was professional and made the process so easy for us every step of the way. I rate Mr. Cooper a Five Star and would definitely refer them to everyone. Thanks Mr. Cooper!

It really felt as if I received personal attention from Keyvon - he made it a priority to make sure I knew what to do, and kept me on schedule from pre-qual to my loan application. Edgar also was diligent once the loan was in application to let me know what was needed from me, and when. Additionally, the portal where I logged in and submitted files was easy to understand and use with one small exception - during the last phase of loan approval, Edgar needed to upload some final files, but it looked as though the portal was waiting for me to upload those files. I would (and have) absolutely recommend Mr. Cooper to friends and family.

Everything has been good as far as our interactions with reps at Mr. Cooper and we got a lower mortgage payment, which was good. The interest rate went down and it was also early on since we bought the home. Overall, our experience with the refi was good.

I bought my house a couple of years ago, and then my principal lender sold my mortgage to Mr. Cooper. We've been with them for two weeks, and we went for a refinance. Everything was great. It was pretty straightforward.

Great team from Mr. Cooper to help us with our paperwork and timely too. We have used Mr. Cooper before and it was great each time on our loan. Scott ** and Mathew ** were very good to work with and keep us up to date on how things are going. Thanks to these people.

Items explained well. I am not computer or smartphone literate yet the agents took their time explaining to me how to send documents and sign electronically. Everyone was patient and kind. I did ask for a set of signed documents to be mailed to me, I have no printer. I am still waiting.

Was pre qualified and preapproved. Less than a week before closing Much more information was needed. We were forced to close on our home without approval. We went to our new closing not knowing if the loan had been approved. Time difference also hindered the process. Will not recommend Mr. Cooper to anyone.

People that works for Mr Cooper are amazing. I worked with Mrs Shavonne ** and Mr Derick ** and they were amazing. Because of them my deal went smooth. No stress no problems whatsoever. Any bank that I worked with in the past is not even close with customer care like these ppl. Not that I would recommend Mr. Cooper to my friends. Actually I’m doing that right now. I have two friends interested in buying and first thing I told them is ‘please call Mr Cooper‘. Thank you guys so much.

I had a wonderful experience with my agent Mr. **, he was as professional as can be. He made it so easy for me and my wife to understand the whole process of getting these loans. I like to say think you and Mr. Cooper for your assistance. Me.

This was our second experience doing a refinance with Mr Cooper. Probably wouldn’t have considered doing it again except our first experience went so smoothly that I figured I had nothing to lose by giving the Streamline Refi consideration. A great experience right down to the hassle free signing at our own home! Thank you so much.

Went extremely well. Had to sign a few papers, discuss briefly what things meant and the refi was completed. More than happy, at a reasonable cost (less than $2,000 [added to mortgage])and with new interest rate saving over $200 per month.

We are so happy we reached out to Mr Cooper to do a Refi and consolidate some high interests debt into a low rate Refi. Every person we dealt with was professional and very knowledgeable in their areas of expertise!!!! I would absolutely recommend Mr Cooper for any of their Mortgage loans!!! Super great group!!

Mr. Cooper bought my old mortgage and they contacted me about refinancing it. They were good with discussing my options, and they were right on the money. The application process was easy too. Although it wasn't quick and there was a lot of paperwork to do, we got to it, and it wasn't all that bad. They did everything they said they would do, and there wasn't too much of a heartache. The best part is when they came to close, they came to me and we closed right at my house. It was great.

I have recently re-financed as an existing mortgage holder and the experience was easy. I was guided through the uncomplicated process and kept informed of updates or informational documents which led to receiving a very low interest rate and eliminated the PMI of my original loan.

From the first phone to see if my monthly payment had been received... I was greeted by your associate Scott that was very professional, friendly and ready to help with all of my questions. From that phone call and many weeks later we refinanced and we were very pleased to do busy with Mr Cooper.

All of the associates that I have dealt with at Mr. Cooper are always professional, knowledgeable, expedient, and thorough in guiding you through the mortgage lending process. They provide top-notch service. I could not ask for a better mortgage lender!

My experience was extremely positive because of Shelly ** and Lisa **. These two employees of Mr. Cooper couldn’t have been more helpful, informative and kind. I am very pleased to have Mr. Cooper as my lender. I would recommend your company to friends and family.

It was a fast and smooth transaction. I never got the runaround. It was quick and easy to access the loan processor and underwriter. They would respond immediately. The service definitely exceeded my expectations! Thank you. My family and I were blessed with being able to refinance our home without the stress.

Refinancing with Mr. Cooper was simply and reassuring the entire way through. I highly recommend this lender. We have been very pleased to hold our mortgage prior to refinancing. Never coming across any issues. Very satisfied as of now. Also their Mr. Cooper app is great.

Mr. Cooper was suggested to us by our lender when we were buying our house. Now having done a refinance with them, I couldn’t have asked for a better experience. They were very informative and they answered all the questions that we had. They were available if we had to call them and ask further questions. The interaction we had was very professional, concise and fast. I was very pleased. Then on top of getting our payments lower going forward, they were able to help us out by letting us forgo payments for two months. That's huge right now, because where we are financially with the kids over the summer, we’re able to do things with the family. It was great.

This is a seamless and stress-free process for me. I was able to do everything online and they sent a notary to my house for the final "wet" signings. The people I dealt with during the application, underwriting and closing segments were professional and very nice.

Everyone at Mr. Cooper was very knowledgeable and kept me informed every step of the way. Every question was answered in a timely manner. They made me feel like I was the "only" customer they had and while being professional, they still treated me on a personal level. Thanks to everyone there, this was an easy process. I sincerely thank you.

After owning our home for only 2 years, I received a call from Brad at Mr. Cooper letting me know that we could refinance our home and significantly reduce our interest rate. We did it! Seamless communication from the team and it cost us nothing out of pocket!!!

Forbearance program affects credit negatively. I was recently laid off and I called Mr. Cooper to start a forbearance on my loan. My first call was very frustrating, they told me I was current on my payments and they could not offer me any help. All their assistance programs do not start until you miss a payment. I asked to speak to a manager and finally was informed that they have a forbearance option. The drawback here is that the forbearance plan just keeps you from going into foreclosure. Mr. Cooper still reports your missed payments to credit agencies and at the end of the forbearance period, you owe every missed payment in one lump sum. They will entertain a repayment plan on the lump sum of missed payments but it has to be approved by your actual lender as Mr. Cooper just services the loan.

When I purchased my home, I had a different mortgage company, and then the loan got transferred to Mr. Cooper five months later. I had it refinanced to get a lower rate. The guidance I received from them was clear and self-explanatory, and there was a guarantee to put me in the best situation.

I recently refinanced my loan that I had with Mr. Cooper once I closed with Rocket Mort. I got a refund check of only 467.00 with only 212.00 coming from escrow overage. Mind you this is august taxes and insurance due in February so how was I suppose to pay my taxes and insurance in February at a 172.00 a month coming out of my house payment which I had 6 mos. to save and put in escrow. 6 xs 172.00 is 1032.00 plus 212.00 is 1244.00 taxes and in due are over 1700.00. Something not right. I just wonder how long they been stealing from me. Charles.

My refinance with Mr. Cooper went really well. I was very satisfied and happy with the experience. The people were amazing and very pleasant to deal with. I really liked both the people that I’ve talked to. They were excellent, very expedient and helpful. I did the refinance due to home improvements that I needed to make, and since refinancing my loan, I also get to do debt consolidation, where I could have my credit card bills paid off and get myself into a better financial situation.

Mr Cooper bought our mortgage after 3 other companies bought and sold it within an 18 month period. We were not happy about the constant changes -but Mr Cooper did not follow that pattern. Although our rate is low, they have held on and, what more, taken care of us. Their website is modern, ergonomical, user-friendly, and has a many features that our previous mortgage companies did not have. We especially love the pay-off early calculator.

Mr. Cooper was my original mortgage company and I’ve been with them for four years since I bought my house. Due to the guy who refiled it, the refinancing process was moderately difficult. He didn't return my calls and didn't tell me I didn't need to make a mortgage payment. He kept telling me he needed documents and then, when I would send them, he wouldn’t tell me he received them, or didn't tell me I needed something. I was so unhappy and so pissed off. When I called his boss, she asked him to call me back when it should’ve been her. This guy was unbelievable and I hated him. He made it a miserable experience.

I thought of getting my mortgage refinanced so I could do some house renovation. My loan went from CitiMortgage to Mr. Cooper a few years ago, and doing the refinance with Mr. Cooper went very well. The process was quick, which was done within two weeks, and their reps were good. With the refi, I am now able to do what I wanted to do to the house.

I told my friend that I was frustrated with a particular mortgage company. They wanted to take the rest of my equity for 3.5 refi, and then my friend said that Mr. Cooper is who I need. He has used them. I made the call and first got Julio. He's a fantastic person and fantastic to work with. Eventually I got to Jason who has got to be the go-to of all go-tos. He too is fantastic, and he's the kind of person you’d like to do business with. He is thorough, engaging and he expedites. When I ask for something, I need to check immediately because he’s probably ahead of me, most of the time. He says what he meant, and meant what he said. And everything he said was accurate to the letter. I tell my wife that this guy is my kind of people.

Every one of my loans is through Mr. Cooper. I had a great experience refinancing with them. I was doing it to do a cash-out refi to remodel one of my other properties and everybody was great. The person I worked with was great as well.

I have had my mortgage with Nationstar/Mr for 4 years. I have never dealt with a company that is so unprofessional. Went through a rough patch and with the help of my lawyer got everything back on track. Everytime I call with a question, either they can't answer, or I get several different answers. It is very disheartening that the company that holds my mortgage is not able to answer simple questions. I was told yesterday 8/31, that my mortgage is behind. How can I be behind when the next payment due is sept 1st? If I had the choice (mortgage was sold to them). I would never do business with Mr. Cooper.

Mr. Cooper bought out my original mortgage. I did a refinance with them and that went great. Dealing with their reps, everything was professional and courteous.

Mr. Cooper is my mortgage company. When I refinanced, the agent who did my initial paperwork and the closing agent were really good. Whenever I needed them or I needed to contact them, they were there and they answer all of my questions right away.

Beware - they do not share the homeowners' interest. I requested for loan modification after nearly 2 months. They denied the modification due to insufficient income/funds. Talk to their customer representative and realize they have reviewed the wrong income and calculated the wrong amount. I will now have to go through a foreclosure lawyer to make an appeal. After sending them numerous documents their quality review documents are poor and lack to identify the details of the document. Their underwriters have only one goal and that is not to help the home owner and force them to foreclosure. I will make my appeal and show the court how heartless and predatory they can be.

Everything went well in my experience with Mr. Cooper. I liked the timing and I wanted lower interest rates. The whole refinancing process wasn't long. It took me less than 2 weeks. There was communication back and forth and going through the paperwork. The representative was very helpful and knowledgeable. I definitely have lower monthly payments.

Mr. Cooper was recommended to me by a friend and it was one of the easiest and best experiences that I’ve had with a mortgage lender. They were expeditious. It didn’t take long at all. Whenever I had a question, they were always ready to answer that question and they always gave me the correct answer. The process went smoothly. Anything they needed, I was able to give it to them, and they were able to convey to me what they needed and why they needed it. Everything was professional. I got a good interest rate and I got some bills paid off.

Very bad customer service. I mailed them a big check to pay additional principal on my loan. They cashed the check, kept the huge money in their bank, then didn't lower my principal balance. I found it out through online status and called them to check. They told me that payoff amount has to be paid by cashier check, so they will return that money with their company check to me, it will be on mail. However, if they cannot accept the check, why did they cash it? Because in this case, they hold my money in their bank, earning interest on it, and also make more interest from me by denying to lower my loan principal - so they can make double interest on my money! I tried to resolve the issue, their customer service was very bad and rude!

I bought a house in 2018 and within a week of closing it was sold to Chase. This was normal and I expected it but what I did not expect was that about 3-4 months later Chase sold it to Mr. Cooper. My experience with them was about the same as any other time a loan I had was transferred. They sent me all the info in the mail and it was pretty straightforward, everything seemed normal.

We had a great experience with Mr. Cooper. We were with them before. We inquired about refinancing because they mentioned that we might be eligible for a lower rate, so we looked into it. Everything was really good and they were great. Our interest rate went down, so our payments went down. We've been very happy with them.

My mortgage was transferred to Mr. Copper- not a chose on my part. I received my tax bill and sent over to them to pay. 6 weeks later I am following up because my tax bill due date is coming up and they still haven’t paid my bill. I have never worked with such a company that would wait 'til the last minute to pay something and make it late for the customer. The taxes were due Sept 2, 2019 and they still haven’t even looked at it yet and it’s August 29th... Worst company ever!!!

An elderly friend used this company to refi her home. From the start there were calls from too many different people to keep track of, too many conflicting papers, too much lack of communication. She was A nervous wreck by the end of it. One person should be the contact. A list of what to expect in what order should be given at the beginning.

I was looking to possibly refinance and Ryan from Mr. Cooper called me. He was always very helpful and was there when I needed him. I know he had to restart things and I appreciate him working with me. Everything was very transparent and above board. Plus, there was plenty of communication. My refinance was handled very well and I'm very satisfied with the experience.

I requested all documents we gave in on our loss mitigation done with Nationstar in 2008. These documents support a loan pay off that was needed in order to receive approval for a modification with Nationstar. I received a runaround through Nationstar/Mr. Cooper using their research incoming email. I never received a confirmation email and had to call several times to find out that they did receive it and they have 30 days to respond. My inquiry is time sensitive as these documents for the loan pay off was never cleared up! My attorney filed subpoena to retrieve them for me only to be told they don't have them! I have been advised that they are to retain documents.

Originally, I was looking to refinance a rental property. But then, the mortgage broker I was working with got me in the streamline program with my current residence. Mr. Cooper had pretty much everything and it was really easy to stick with them. The numbers were fine too and the reps whom I worked with were very friendly. They were also very honest about the deal I was getting with them. Since refinancing with Mr. Cooper, I’m saving more money a month.

Mr. Cooper bought my loan and I chose to go with them for my refinance. Every time I had a problem, they were right there to help me fix it. And during the refinance, they were really nice. The only thing was it took them a day or two to return my phone calls, but they were probably busy. Usually though, I sat back and they did a lot of the work. Any questions I had, they answered them pretty quickly. I'm saving money every month with Mr. Cooper.

Mr. Cooper was the servicer on my previous mortgage on the house I sold, so I figured it would be easier to continue with them for my refinance. They’ve been the previous loan holder on my last two mortgages. They were very knowledgeable and helpful. It seemed like they were definitely on my side and wanted to help me out and lower the rate. I saw the rates and it already fell down. I wasn’t really happy with my initial rate but I was kind of in a rush to get the deal closed before we lost the deal on the other house, so we accepted. I thought the rate was a little bit high based on my credit score and everything that I had going on. But lo and behold, they lowered it.

When I had the house refinanced, the loan got sold to Mr. Cooper. So then, they called about streamline refinancing. The refinance was fine and I got a lower interest rate. They took care of it in a timely manner, too. There weren’t any issues with it. Their reps are very good. When I call, they answer the phone and they answer all my questions. So, it worked out really well.

Refinancing our mortgage with Mr. Cooper went awesome. Everything was very speedy, and the people that we dealt with were awesome. Mr. Cooper was our provider to begin with. And they sent us a little card about possibly refinancing, and that was how we ended up doing it. Our communication through the whole process was between email and phone. It was awesome.

My wife and I have been receiving endless refinance and new-mortgage solicitations ever since Mr. Cooper purchased our current mortgage from another institution. We wondered what Mr. Cooper would have to gain from all of the marketing expense to goad us into re-financing with them, since they already held our mortgage. I called their bluff on re-finance options and called them to take advantage of a "lower rate offer".

Mr. Cooper took over my home loan, they fail to make payment on homeowners insurance, so insurance company drops me, then Mr. Cooper fines me for not having insurance. Even though I've paid them 1500$ for my insurance.

Everything went well with Mr. Cooper. Since they were already our lender, using them made things simple and convenient. On top of that, they had the best rates, which helped. The reps were really professional, helpful and responsive.

The agents were very friendly and did their best to handle the loan. Was initially impressed but after the loan hit a snag, communications fell very short. Our credit report was showing something that was not accurate and getting over this hurdle was lengthy and painful. We would go long periods of time with no communication what so ever. But it was finally resolved. The real problem began when they told us we would have to pay off an auto loan for the process to continue. We did not have a problem with that. The confusion came when we got the payoff check and it was not for the loan they initially said.

I wanted to take the equity out of my loan so that I could do some work on my house and pay off bills. Mr. Cooper was already my mortgage provider before my refinance with them. Their customer service was helpful and friendly. With Mr. Cooper, I've been able to remodel a bathroom. I've also gotten some quotes on exterior painting and other home upgrades. I've been paying off a lot of my credit card debt too. Overall, it was a very good experience.

Great job of keeping in touch and staying on schedule. All promises made were kept, what else could you ask for? Rate, fees, payment all as predicted. Closing date occurred on time. Only complaint is the website was a little fickle on accepting documents.

The rate I received was good, and everything about the process was fast & easy. They kept me well informed of each step along the way. We will be looking for a retirement home in the future and I will definitely contact Mr. Cooper to meet my mortgage needs.

Years ago, my home loan was transferred to Nationstar, then eventually, it changed over to Mr. Cooper. I kept getting flyers from them about lowering rates so I inquired about refinancing my old mortgage. We got a lower rate, but it bothered me that they quoted me 4.1, but then I kept hearing rates of 3 something from Mr. Cooper and other lenders. At this point in time, there's nothing I can do about it. I can understand if the rate on the day that we put the loan in was 4.1 and they guarantee that I will have that rate. But I would think if the Federal Reserve drop a quarter-point and the rates are at 3.6, then it would seem advantageous to tell me they have an even better deal because the rates have dropped rather than keeping me at 4.1. Nevertheless, their reps were professional. They answered questions and gave me input on how long it would take.

Garrett ** was a great help and answered all my questions. He walked me thru the whole process and made me feel that he really cared! I would recommend Garret to any of my friends. He made the process very easy.

I already had a mortgage in place with Mr. Cooper, and they reached out to me about refinancing it. I had a VA loan. And so, there were some new plans out there. So, they had reached out to me about it. I like the ease of their app and they were really nice. And they gave me a good rate, so I couldn’t pass it up. The follow-up was great. They were very informative and took the time to make sure if I had any questions, they answered those. Everything was great. They did very good.

Everyone that I dealt with on my re-fi was very professional & helpful. Ariceli was knowledgeable & kept us on track! I appreciate the assistance I received on my VA re-fi. My monthly mortgage payments were lowered by several hundred dollars a month!

Amazing Customer Service. Extremely efficient system. Experienced and knowledgeable staff! Brent ** and Melinda ** made the process happen impeccably! I would and will highly recommend Mr. Cooper to my friends and family! Thank you for treating me like a real customer!

We love Mr. Cooper very much. Our home mortgage was transferred to them. I love their website and how easy Mr. Cooper is. Also, everyone’s always great at Mr. Cooper. I'll recommend it to all my friends.

While the refinance procedure was easy and quick. We did have some last minute issues with numbers and the ultimate saving wasn't as big as we originally thought. None the less saving dollars is saving. Post closing we have been requesting some additional paperwork stating the lien had been paid through the title company so we could obtain a home improvement loan. We have been working for weeks to obtain this and can't get anyone to provide the paperwork or even return our phone call.

We worked with Mr. Cooper before and they were so amazing. They were very quick, very understanding in our case and helped us so much. The reps were very professional, personal and dedicated in what they were doing. We did a VA loan and the process took two weeks. Everything was wonderful.

Good overall experience. Everyone I worked with was great especially Craig **. My one complaint would be you should offer your existing customers better refinance rates without making them jump through hoops of getting an alternate loan estimate before you offer competitive rates.

I want to advise anyone from doing business with this company. I had a mortgage with Citibank and Citibank was bought out by this company. I had auto pay with Citibank. Citibank sent me a letter that after the transition I needed to take no action as everything would remain the same. Fast forward months later. Out of the blue I got a letter from Mr. Cooper stating that I was over $2000 in arrears on my payments. I contacted Mr. Cooper and was advised my account had not been paid on for months. I did not know that my auto pay would not carry over after the transition. I WOULD LIKE TO SAY THAT I HAD NEVER BEEN BEHIND ON MY PAYMENTS SINCE I BOUGHT MY HOME WHEN I WAS WITH CITIBANK. The reps from this company say it is the customer’s responsibility to know about the auto pay set ups since this company will not call you if you are late on payments even if you are one month behind so you can correct the error.

I have never dealt with a company where every month I have to call because the payment made on my mortgage is applied incorrectly. Then it takes them weeks to figure it out. The customer service people are useless. They can't see checks written and have to find a supervisor, who is always in a meeting, to pull the copy of the check. Get your account straightened out is a nightmare with these people. Avoid them if you can!

Although we already have a mortgage with Nationstar, the process to acquire a 2nd (new home) was very disconnected and at times awkward. The hand-off between agents and the lack of clarity/transparency over requirements to close (also underwriting) was rough. Some sort of timelines/flowchart on steps and who's the "lead" would be helpful.

This was the most easiest home loan I have ever processed. The Mr. Cooper team was great, they kept me in the loop, kept me on target and delivered what they promised. I am truly grateful for the hard work.

I was with Nationstar and Mr. Cooper took over the mortgage. I refinanced my old mortgage through them, and everything was very quick and very professional. And then, the encounter with the agents that I had was very good. They kept me abreast of everything that was going on and what was going on.

My home mortgage was purchased by a company by the name of Mr. Cooper. Having never heard of the company I did some research. At the time seemed like a decent company. Contacted them everything from my old lender transferred over without issue. Fast, easy, no issues. Fast forward to 7/22/19. I received a statement of termination for my homeowners insurance. I contacted Mr. Copper. Was told the escrow department would look into it. On 8-7-19 they sent a check to American Modern insurance to pay the premium. Problem is the policy was terminated on 7-23-2019. Call Mr. Cooper. Get to the escrow department. They give me some sob excuse about how they "Attempted to contact the ins company to get billing info". I ask them what I should do now. Get this. She suggests I call their ins company to get coverage.... Wonder how many people they suckered into that.

Mr. Cooper team is great! Their customer service is spot on! Whenever I had a question regarding my loan, I always got a response. The app also makes it very easy to manage my loan and any loan details. Thank you Mr. Cooper Team!

I asked Mr. Cooper to refinance my home and consolidate two loans, while walking away with some equity cash for improvements. The loan officer listened and we ended up with exactly what we wanted. Everything was explained along the way and e-signatures were allowed on everything except the final documents. The process was simple and painless. I would highly recommend Mr. Cooper.

If you're the type to stay on top of extra principal payments and you rely on the tools your mortgage company provides to budget and pay down your principal by calculating early payoff, Mr. Cooper is not for you. Otherwise you're probably fine. My mortgage was sold to Mr. Cooper about 6 months ago and I thought it was a scam. After finding out they were legitimate, I was less worried. Their website is easy enough to navigate for making payments, but everything else is poorly executed. They purchased my mortgage from a company that had really solid tools, very good communication, and every bit of information I might want to know about my mortgage available at my fingertips, so my expectations were high.

Josh and Liz were fantastic! They communicated very well, answered all my questions promptly and went above and beyond to ensure we could close on time. They had less than 30 days and totally rocked it. I will definitely use them again!

Mr. Cooper's staff made the loan process easier than expected. From the first gentlemen I spoke with who took my loan application to the woman (Kathy) in the processing department that worked with me through the loan process. There were a few bumps in the road along the way but Kathy made sure things got workout and moved along. I would recommend Mr. Cooper to anyone looking for a home loan.

Mr. Cooper made our refinancing a breeze. Everything was done remotely, which was a huge help in working around our work schedules. The process was straightforward and Mr. Cooper kept us updated through every step. This was truly a great experience!

It was a very good experience, however I was disappointed with the appraisal I received, I made a number of improvements to my home and received a lower appraisal. The appraisal was performed only 6 months earlier than this refinance which was performed by Mr. Cooper? The loan staff were very professional and attentive to my inquiries.

The company I was with got bought out by Mr. Cooper. I refinanced with them and all of their reps were great. These guys were on spot-on. Also, Mr. Cooper has a nice website. It’s easy to use and all that jazz.

The entire process was effortless on my part. Hannah ** and Jonathan ** patiently guided me through the refinance process and both were helpful whenever I had questions. I would recommend Mr. Cooper to any of my family and friends.

From start to finish, my refinancing experience with Mr. Cooper was amazing. The staff was professional from the initial individual I spoke to, to the person who finally closed the loan. The process was easy, quick, and beneficial to me financially in the end. I can't say enough positive things about the total experience.

Mr. Cooper has a great working staff. From application approval thru closing, there was always someone there to answer questions and move things along. Everything was done to fruition on time! I'm glad that I refinanced with them, they also reduced my interest an entire point. It was a pleasure doing business with them.

This was to be a simple refinance according to the mailer instead it was a total refi. Not simple things were not done as explained. Sonia did not follow through with what she said. We were promised that the checks would be mailed to us at a vacation site instead mailed to home address. You stated you could not pay off loan directly one of which was done. One not. One was oft cost me $35.00 to pay off the one that was not.

It was easy and quick. The representatives were kind and took the time to review and explain as much as possible with me. I would definitely recommend Mr. Cooper to anyone looking to refinance their home. Thanks guys for the help.

Thank you for making it easy to do the refinance. The people I worked with explained everything to me and if I was confused about anything they were willing to answer my questions. Before I knew it the refinancing was approved and closed. It was great!

I was happy with the customer service, but felt blindsided by the cost of refinancing. I didn't expect the closing to cost over 8k. It was ridiculous and I will not be using Mr. Cooper for any future refinancing, or for financing our retirement home. The cost wasn't worth it at all.

I am happy with Mr. Cooper. When I talked to their rep, I could tell that they were honest. I asked to be refinanced because of a lower interest rate and it was so simple. Plus, I learned a lot about refinancing. Although the application process was long that would have happened with anybody. If anybody needs to get a loan, I'd tell them to go through Mr. Cooper.

Everyone at Mr. Cooper was so very patient with me (non electronic person) getting thru the loan process. It was almost painless. From beginning to end they were there step by step. I would recommend Mr. Cooper to anyone seeking help with a home purchase.

Mr. Cooper Home Loan and the staff is great. Take you through a stress free process and tell you everything that going on step by step. I did it so you can too. THANK YOU MR COOPER. A SPECIAL THANKS TO CRIG **. and BRITTINA. YOU GUYS ARE AWESOME.

Mr. Cooper purchased my Mortgage from GMC with a rate of 4.125%. As a VA mortgage holder, I requested consideration of a rate reduction. Mr. Cooper offered a revised 30 year VA loan at 3.375%. This was acceptable and the transaction was accomplished in less than 30 days! The Mortgage balance increase was more than offset by the waiver of my August Mortgage payment and the first year's Mortgage payment reduction. Ergo, the transaction was highly acceptable.

My original mortgage was sold to Mr. Cooper and since I wanted to lower my payments, I decided to refinance with them. Initially, I was contacted by Quicken and they gave me a good deal, but I already have Mr. Cooper, so I called them and they matched the deal that I got from Quicken. So, I decided to stay with them and their reps were good. I had one question because they had different amounts on the refinance. I showed them what Quicken had offered then Mr. Cooper's rep took that and immediately adjusted their offer. So, they were fast and professional. Also, my interest rate dropped. Other than that, I recommended somebody else to go to Mr. Cooper with their mortgage refinance.

All calls and services were performed with an integrity based professionalism. EVERYTHING was accomplished on time and better than I expected. A truly 5 star rating. The Mr. Cooper site online was also professional and helped me in monitoring what should happen.

This has been the worst experience I've ever had dealing with a loan. My loan was sold and that's fine, I get that. I called them to get on bi-weekly payments. It took over 10 phone calls. Several emails and I still can't get set up on bi-weekly payments. They said that I had to be a month ahead, fine I made a payment so I was a month ahead. I've been with Mr. Cooper for less than 3 months. At this point I'm about ready to sell my house just because I don't want to deal with Mr. Cooper ever. If/when I do see my house and purchase another house I can 100% guarantee that my loan will NOT be from Mr. Cooper, and if that loan gets sold to Mr. Cooper I will find another lender. This is ridiculous.

I still need someone to give me an update with regards to my escrow account!! Loan processor did not follow through then I made another call to customer service was told I’d get a call Tuesday 8/6 for an update but NOPE, that didn’t happen!!

We refinanced our home to a lower interest rate, and everyone that we came into contact with from Mr. Cooper was professional, polite, and made sure that all of our questions were always answered. Any time we called, we received a call-back promptly. We knew what was happening during every step, and we felt very confident during the entirety of the refinance. I would definitely recommend Mr. Cooper to my friends and family, and I feel very pleased to have them as our mortgage company.

A good experience. Ms. ** was very good and is a major asset to Mr. Cooper. She was efficient and knows her job. I felt my loan was in good hands. Mr. Cooper originally bought my loan from CitiMortgage about 4 or 5 years ago.

Kristen **, my loan processor was completely perfect! She is caring, attentive, immediate, smart, just every accolade I could give she gets. Perfect at her career and perfect with her customer. Also Joe ** was outstanding as well in every way. Mr. Cooper has been good to me but without Kristen ** that would not be a guarantee. She is what ability and service are all about in this industry.

I enjoyed the process because it was quick and easy. We were able to handle most items via email which made things smooth and seamless! Our Loan Processor and Officer were both responsive and very helpful. I would definitely use Mr. Cooper again.

We had a wonderful experience refinancing with Mr. Cooper. The internal changes the company made really paid off. We attempted a refinance several years ago and never had back from anyone. Everyone we worked with were wonderful, polite and professional and very good at explaining what was going on. Would definitely use them again in the future.

Refinancing with Mr. Cooper was a very smooth and quick process. There was I a couple of documents that I needed to get but that was no big deal. The guy who talked to us about taxes, Victor, made a comment about the way the financing was done before and saying that there was an issue with the property tax paperwork. He said they thought they did it wrong and that it could get corrected. He told us to come and talk to him. After everything got financed and money was in my account, I called him and left him a couple of messages. He called me back once and said that he would get back to me by that Friday. That was a week ago. It keeps getting pushed off and I never heard back from him again. So, I got a little frustrated. Despite this issue, the people who helped us all did a great job. Everything else is good and I’ve always been happy with Mr. Cooper.

Esther and all of the staff were extremely professional and helpful throughout the entire refinancing process. I can't thank them enough! Everyone kept us informed and communicated every requirement. No matter who we talked to on the Mr. Cooper staff was a pleasure to work with.

I was hesitant to go with Mr. Cooper to do my refinance or FHA streamline only because I wanted a competitive rate. At first ones offered only 4.25% from Mr. Cooper, and I felt I could do better and I got one from another lender at 3.75 %. However Mr. Cooper responded and met the lower rate. Also, my closing cost were reasonable compared to others. But the kicker was the speed in closing, documents were easy to come by and immediate answers helped me choose Mr. Cooper in the end.

I had never heard of Mr. Cooper until our original mortgage was sold. I was a bit skeptical given the name of the company. However, I have been amazed and pleased with how they not only serviced our original mortgage but also how quick and painless the re-fi process was went interest rates dropped. I highly recommend Mr. Cooper as a mortgage servicing company.

We have been trying to work on a modification for almost 18 months only to be told over and over "we are not showing we received the paperwork" When I have fax confirmations and even a signed returned receipt with an employee's signature. I am told the person works there BUT, have no idea where the paperwork has gone. NO ONE seems to want to find this or any other paperwork we have sent over and over and now we face a sheriff sale the 10th. Today I was told all the addresses and fax numbers I have are correct but, still "I don't know what to tell you, we don't have it." I scanned and emailed the package on the 26th as told to by a "manager/supervisor" to an address that I was told today is wrong! 3 weeks ago I was told the modification was showing PENDING, today.... "SORRY, not showing we have anything."

Mr. Cooper had taken over my original loan plus they made refinancing easy for me. They walked me through the process, let me know upfront all the documents I needed and they were there when I had questions. From when I started the process to when everything was finished and approved, it took 30 days. Now, I get to keep more money in my pocket.

After the bad review, the issue was resolved within a week. I guess they are taking the reviews seriously.

I was originally with loanDepot, and my loan was sold off to Mr. Cooper. Being a new homeowner, it was a pretty much a new experience. It wasn’t any dramatic change initially between Mr. Cooper and loanDepot except Mr. Cooper’s website was more accessible. It was more professional looking. I started paying my mortgage online with them then I was contacted by Kevin from Mr. Cooper. He let me know about the IRRRL program for refinancing. Between him and Lashaia and just talking to them back-and-forth, it was a more personable experience. I felt like they were actually trying to help me and look out for me. I really did enjoy these people. Any questions that I had was answered in detail. It was very smooth.

Mr. Cooper acquired the company that had my mortgage. I got an email saying I have a possibility of lowering my interest rate, so I called and looked. And they said right then, I was better than what they could get me. And then they called me back a couple of months later, saying, "Hey, we could probably do something." Their reps were great. They answered all questions before I even had to ask them. If I did have questions, they were able to answer them clearly. Since refinancing my loan, my monthly payment is a little bit more affordable, but it also brought to light other issues that I didn't know had occurred with my homeowner's insurance. So it kinda helped me save money in other areas too.

We had our mortgage with Mr. Cooper for a few years now and doing a refinance with them was easiest thing to do, so we went with them over other companies. We also did it because we were trying to pay off some bills and my son was going to college. Their process was fast and we didn't have any problems. It took about a week and a half to get everything approved and their reps were friendly and very professional. Our loan helped us pay off some bills and because of it, we don't have to stress about whether we're gonna have money for our son to eat or not. All in all, our experience with Mr. Cooper was great and I have recommended them.

I previously held a loan with another Mortgage Company and my loan was sold to Mr. Cooper in October of 2018 and it has been the absolute worst. What makes it worst is I didn't sign up for this. My first bill with Mr. Cooper came with a late fee carried over from the previous Mortgage Company that was inaccurate and it literally took 90 days and at least 10 hours of work on my end to finally get it resolved. I'd call Mr. Cooper and they would say it's not their problem and I would call the previous mortgage company and they would tell me there was never any such late fee.

I did a refinance on my house some time ago and Mr. Cooper ended up purchasing my loan or consumed the company that owned my loan. From there, they had my mortgage go with them, then they called me one day and offered the refi to me. They let me know what was going on where I could say what I was dealing with, and it was right for my situation, so I ended up dealing with them on that. I had a great experience with them and I had no issues at all. We had great communication and they gave me a lower interest rate.