Mr. Cooper Reviews

Mr. Cooper gave me good choices. The underwriting process took two weeks. I'm still waiting on some situation about the details about the escrow payments for the insurance, but everything was smooth. And the people working there were very nice. Every time I called, they called me back and gave me the information I needed. They explained the process very well. Since refinancing I have a better rate. It is always good to pay less especially in these times, and you should take advantage of the better rate. And also, my credit helps a lot with this one. I will recommend Mr. Cooper.

A young lady called me and I started talking to her about refinancing. She started working with me, and before I know it, she already had it approved. I was impressed with her ability to take care of my loan, which she did a really good job on it. She was able to walk me through everything.

I went with a VA home loan, and I got a home loan last year. And then it was sold to Mr. Cooper and I refinanced it with them. The rep I dealt with was professional. The explanation I was given was thorough. Refinancing is not for everybody. It all depends on how you do it. You could refinance it to have a lower mortgage rate, or you could refinance it and have the same mortgage rate, and maybe pay it off in 15 years. There's a whole bunch of different ways you could look at it. Just do whatever best suits your situation. The refinancing with Mr. Cooper was real simple to do. My mortgage rate went down and overall my experience went excellent

I’ve been pleased with their service. When I dealt with their rep, it was very transparent, very quick and very easy. I was impressed with the fact that they called me and I didn't have to do any work searching who had the best rates. They did it for me. Everything was handled well. The guidance was perfect. They helped me lower the interest rate and my payment went down, which is always a great thing. They're very easy to work with, very responsive, and easy to use, like on the app.

I wanted to refinance my old mortgage because of the interest rates and I went with Mr. Cooper. They were very professional and things were well-communicated. Now I'll have the mortgage paid off in an earlier date which was the goal for refinancing.

I heard about Mr. Cooper through my previous mortgage company. When we first purchased, we had our mortgage with Veterans United. Then, they told us it was a possibility that our mortgage would be sent over to another company. And then, we were with Mr. Cooper. We refinanced with them, and the process was easy. It took about a week. The rep I dealt with during the refinancing was very helpful. She returned phone calls or emails whenever we had questions, and she answered any questions that we had. I am getting a lower monthly rate and I am absolutely pleased with the rates and terms I received. Overall, we were very happy with our experience. Hopefully, we don't have to get moved to anybody else because I like Mr. Cooper.

My escrow balance was calculated at the end of 2019. In March, I got my monthly mortgage and they said that my escrow had a negative balance of over $8,000, therefore my mortgage payment was going up over $600 a month unless I paid the $8,000. I'm an accountant and recalculated my account. I used their spreadsheet and put in the correct numbers. They had doubled the charges for my home owner's insurance, plus a few other errors. I've contacted them over and over, called, emailed....etc. No response, so I'm making this huge mortgage payment every month (when this pandemic is occurring and I have NO ADDITIONAL MONEY!!!) in order not to be fined for not paying the full amount. When I have gotten through to them, they have me on hold for over 4 hours, then they hang up. The people that I have spoken with don't even understand what I'm asking. They are too ignorant to do their job. DISGUSTING! I wish that I could dump them!!!!

It's a long story but the gist is, since late 2019, my payments have been incorrectly allocated. Their website does not function as intended, I tell them this every time but they choose to ignore. For instance, when you elect to submit an additional principle payment, it sometimes gets applied as a regular monthly payment. And regular monthly payments sometimes get applied as additional principal payments. Etc... I've been in this mess for over 6 months. Every month, I am told that everything would be corrected but every month I end up calling back to request an adjustment.

My realtor in my town has been like a youth pastor for me my whole life. And when I moved back to town, he was still doing realty. He set me up with a financial institution that told me about Mr. Cooper and their refinancing process was super easy, They were also super friendly and super fast. They did all the work and I didn't have to do anything. The guy that called me and offered me the refinancing was super helpful, too. Since I refinanced, I dropped from a 4.25 down to a 2.75 and as a lender, their APR rates are really low.

The process with Mr. Cooper was very easy and simple. 'Cause with it being a streamline, everything was handled timely by either email or over the phone. They set the closing, and even that was handled here at our home, in our garage. I am a nurse. My schedule is a little bit about up and down at that moment, but they stayed on top of things as well. The terms and rates were also very positive.

Nationstar aka Mr. Cooper competed with Quicken Loans aka Rocket Mortgage to provide a lower cost refinance at the same competitive rate, netting for me a lower monthly payment on a fixed 30 year. Communication with a Nationstar loan Officer with quick approval, and soon a loan Processor was frequent, timely, and both easy to reach quickly by phone or email. Quicken Loans switched loan salespeople 3 times escalating to stronger sale closing types, and became adversarial in the end because I was waiting on full terms from both refinance offers.

I was using a veteran's loan and they suggested Mr. Cooper. I also looked at six other companies but I went with Mr. Cooper because of their customer service. All of them have been wonderful and really courteous. It was convenient. They got right back to me and there was no waiting around. Their rep helped scrounge around for the lowest interest rate for my refi. I was paying 4.6% before and she got it down to 2.75%. I'm saving $400 a month. They worked really hard for me and I'm completely satisfied.

I received excellent service from Mr. Cooper who reviewed my profile, converted my loan to a conventional loan, paid off my bills and reduced my mortgage by $450.00. The paying off of my bills saved me over $11,000 in interest and gave me a whole look at how devastating interest is -- will never own another credit card in my life.

15 year refinance. Worse experience I ever had. They took out the payment on the old loan. To over 40 days to get it returned. I'm told by three different reps and one manager I have money coming back from my old escrow account. No one can tell me where it is. No one will return my calls or email. 1802.00 just disappears. Wow. Stay away.

Our experience with the reps of Mr. Cooper was pleasant. I spent three hours on the phone. The rep did an excellent job and explained everything to me. She did detailed research into what would be the best option for us in our situation. I made sure she had everything she needed, for the most part, to get everything up and running. It was extremely thorough that I didn't have to question what I needed to send in. I made sure it was all taken care of that day on the phone with her.

Mr. Cooper was great. I was looking to refinance to drop rates. The guidance they gave me on was on point and easy to understand. If I had concerns, I had telephone calls and emails with them and they were very responsive. The application and underwriting process took about an hour. It was simple and fast and I was able to save money. Overall, it was a pleasant and beneficial experience.

We borrowed money on the house and did some work on the house. When we refinanced, Mr. Cooper gave us a lower interest rate and we're satisfied. They were also helpful and I felt fine about the process. They’ve done a good job.

I refinanced with Mr. Cooper because I was already working with them, and I like their service. I was called by one of their loan officers. I spoke with him briefly. He gave me the rundown on how the process would go and I was very intrigued by the new rates that they offered. So I told him I would move ahead with the process. It was a pretty short, sweet process. Everything went as planned and we closed earlier than expected.

Mr. Cooper bought out my existing loan that I had with a different provider. I refinanced with them because my payment was extremely high, and I could get a better interest rate. Ashley was the initial point of contact and then there was a second girl, and they were friendly. They communicated quickly, too. The signing took about an hour. It was during COVID, so we did it off the back of somebody's car. So, it took a little while. If the terms can be lower, that would be awesome. But, for now, they are fine. My mom is also using Mr. Cooper as the refinance option for her second property.

Things went well from the very beginning. They helped me with moving my mortgage insurance away because I had enough equity in the house and the refinancing wasn’t an attractive option then. As interest rates went down though, I got something in the mail and I called. Steve was very helpful and it feels like I’ve touched five people here, but that’s fine. I know everybody has their job to do. Everybody was good all the way through up to the lady, the notary who did the closing for us. They communicated real well and everything went good. I’m very satisfied. Everything about the terms and the rates was good as well.

I worked with Mr. Cooper and when they invited me to do a mortgage checkup, that I could do better, we did that. They did a refinance and they were great. Now, I have a lower mortgage payment.

Everything went very well with Mr. Cooper. There was very good communication and the requests were executed in a timely manner. The overall process was very easy. The initial callback was during the COVID lockdown, so it took them quite a while to get back with me initially. But once we started the process, it went very quickly. The terms were fair. But the rates were higher than I could’ve gotten somewhere else. But I was already in the process. It was faster.

I refinanced my home, Jack ** and Mirca ** helped and followed up with me throughout the entire process. It was great! Very timely, my refinancing took half the amount of time as others I know who were also refinancing. The ease of the electronic documents was excellent. The closing process was quick and safely done. I was so pleased with the whole process. Thank you!

I went with Mr. Cooper because the process was going to be seamless from what they were saying -- and it did -- and to lower my rates. The process took a couple of weeks and the rep I dealt with was cool, informative and responsive. I'm happy with the rates and terms I am receiving.

Terrible customer service! Possibly one of the worst mortgage companies I've ever had to deal with. On a scale of one to ten, ten being the best, I'd give them a negative ten if I could. Called more than 25 times in 2 months to get an answer from them. Every time I called I talked to a different person who had no idea what was going on, nor the fact that I called, nor did I receive an answer to the question. Only, we'll have to give you a call back, which never happened. They're also terrible about tacking on unexplained fees. If you value your mortgage and want some real customer service, stay completely away from this company!

We originally had our mortgage through Chase and we didn't hear about Mr. Cooper until we got a letter from Chase saying that our mortgage was bought by Mr. Cooper. I called Mr. Cooper to talk them about my payment because from what I understood, I wasn't gonna have to do anything 'cause our payment was gonna automatically get taken out. But Chase was still getting my money and then I was getting notices from Mr. Cooper saying my mortgage was late.

It was cool working with Mr. Cooper and we’ve definitely gotten a better rate with the refinance. They reached out a couple times within the first year. But other than that, they're professional. They stick to their work and they're good.

I've been in this house 42 years and my mortgage has been sold repeatedly. I got the message from my mortgage company, Nationstar, and they said that their new name is Mr. Cooper. It just kept turning over and over to different companies. I got a call from a guy and then, I got a call from Antonio. I got him last year and my mother had just died, and I said I just didn’t wanna deal with anything more. He said that because of the economy, the rates are ridiculously low. So, we talked and I must have had seven phone calls with him. I decided that I could go from a five point something down to a three point something.

Big thank you to Mortgage Professional Alec ** and Loan Processor Rosio **. They made my refinance easy. Using the loan tracker via the portal keep me up to date as the loan moved thru process. Alec and Rosio deserve a bonus!

I was an existing customer of Mr. Cooper and the whole interest rate dropping led me to ask about refinancing. The rep was very easy to work with and gave very clear instructions. The guidance they gave was excellent. The direction that they gave me about what I needed to submit and documentation was very specific. Working with Mr. Cooper made the whole mortgage experience a lot easier. I've had a few different mortgage companies over the years and Mr. Cooper’s website was a lot better than some of the other ones that I've used in the past. And working with them to do the refinance was very easy. They made the process very streamlined.

They have lost payments when we send 4 months ahead of time then they take our payments and put into escrow without my permission and will not help us so now a whole payment is gone. Have to come out of pocket which no one has. Horrible. I would never tell anyone to use Mr. Cooper. Such a horrible company.

I looked into Mr. Cooper to refinance for a lower interest rate. Their reps were very helpful and they fixed everything. They did pretty well explaining everything to me.

I already had my mortgage through Mr. Cooper and the refinancing was quick and easy. The first guy I was working with didn’t continue and three weeks were wasted. When I called back Mr. Cooper to inquire on the status, they finally told me that for some reason it was cancelled or they weren’t gonna continue the process. I got linked up with another case manager and he was able to get it all done in two weeks. I liked that Mr. Cooper was fast and expedient, and once the guy figured out what the issue was, he was able to get it resolved quickly. Plus, the rate was excellent. I got a whole point knocked off my already low interest rate and they increased the term by five more years. So, it wasn’t such a big flip.

I had decided to take advantage of the drop in interest rate for my prior Mr. Cooper mortgage when we bought our Florida home two years ago. I called into the contact center and connected with Brian **. Brian guided our meeting and the resulting transactions a very speedy term. He introduced Lyna ** to me and things happened nearly instantaneously after that. It was a pure pleasure interacting then Brian and Lyna. Rock Stars like them is why we have used Mr. Cooper three times over the recent past. The service and responsiveness was Level 1!

My refinance experience with Mr. Cooper was positive in every way. You are assigned a Rep to help you through the whole process. You may contact them by phone or email. Communication is the most important thing to me. Kudos to Leslie ** and Anne **, the closing Notary.

Thank you Alia and Roxanne for the fast service. I appreciate everything. The loan closed very fast. I am an associate and I could have went anywhere but I chose to go to where I work and I am happy I did.

The experience of the refinance was made very easy from start to finish. Even with the hindrance of the virus and they were working from wherever. Rhonda ** and Mongiue ** did a great job keeping us informed and helping us with any questions we had with the progression or paperwork. The closing set up was very good also.

The fed interest rate was pushed almost to zero so the cost of capital went way down. Refinancing was a good idea to reduce our burn rate and simultaneously reduce our payment. Based on that coincidental reduction in the fed mortgage interest rate and a combination of strange economic elements due to the COVID-thing, we considered refinancing. We let ourselves kinda cruise through this instead of freaking out through it all.

I called Mr. Cooper to inquire about refinancing my home and the experience was fantastic from beginning to end. Randy and Luis were both extremely helpful and answered any questions I had along the way. I could tell they wanted to make sure the process was seamless and they were successful.

My entire loan process was superb. Maya ** was super to work with. Very responsive to all my questions and concerns. Derek ** was also very helpful and friendly. This loan process was extremely fast and painless. Closing was completed in less than 14 days from application to close. Incredible!

It has been awesome working with them. Every question I have is always answered and if the person can't they will find someone who can always helpful. Thanks so much. I will be staying with y'all for a very long time.

We are with Mr. Cooper and then we got a call from one of their agents offering a lower interest rate. It was an offer I couldn’t turn down. The guy was very informative. He was very much on top of what needed to be done and got everything done in a real quick fashion. Everything went about as smoothly as it possibly could.

Mr. Cooper bought my mortgage out through CitiMortgage, and then I refinanced with Mr. Cooper. I really like them. They have wonderful customer service. They’re very fast and efficient. The rep walked me through everything. He was very informative, knowledgeable, communicative, and always got back with me or left messages. I have an app with them and he would either send me something through the website or he would call me. Usually, it would be calling, but I found everything online through the app and I didn’t have to leave the house. That was what was so good about them. Use Mr. Cooper. They’re competitive and really nice.

Mr. Cooper is probably not the only mortgage company that is helping people now because of the virus but they started early and yes they are so so helpful. So if you find out from your mortgage company that it is a too bad soo sad pay 100% of your mortgage. Move to Mr. Cooper as they will definitely help you survive.

Mr. Cooper had bought my mortgage loan so when I pay my mortgage on the website it stated that there were options for divorces. Divorce was final in January. I sent my divorce decree and they called to refinance and be able to lower my payment and get a better interest rate. Knowing I had been divorced, they never stated that this may cause an issue with refinancing.

When the interest rate dropped tremendously, I inquired about refinancing my old mortgage. The Mr. Cooper rep kept me on tab and updated. They didn't pull any punches. They got all the information as quickly as they could and did what they needed. I was satisfied with everything.

I liked Mr. Cooper’s lower payments and interest. The process took a little longer than normal due to this Covid stuff but it still went smoothly and quickly.

I got a couple of offers from Mr. Cooper and I took a look at our position where we were and figured it was time to make a move. I uploaded everything to their portal and took less than two weeks to get done. The rep I was working with was very knowledgeable. We worked it out together. Also I like their app. Mr. Cooper has a simple process though I didn't go through the entire process with them, I'm sure that's not as cumbersome as they have been in the past.

Updated on 05/27/2020: Still have not heard back from this company with their review. I put in a Review on August 6,,which published on May 7, 2020. The last thing that happened is that they were going to review my case and possibly refund my Appraisal Fee as they are the ones who kept changing the terms even after we agreed on the last one and I signed and proceeded with the Loan Application...I had the terms locked and they kept making changes and I would sign and they would change the terms again or undo what I already signed. The last follow up I did was on the 12th and they said that they would get back to me...I think that they meant to say..."Mr. Cooper does not care and will do what we want to customers and there is nothing the customer can do about it...". This is the kind of service you can expect...NO Service!

My mortgage was transferred to Mr. Cooper about a year ago. Since the day it was transferred they have bombarded me constantly with emails and snail mail to do a mortgage checkup - see what great deals they can offer for a refinance. In the past week alone I have received 4 emails from them asking me to reach out to discuss a refi.

Mr. Cooper was our mortgage provider and when we did the refinance with them, it went very smoothly. I worked with two reps, Brittany and Michael, and they were very respectful, courteous and helpful. They guided me through the process through email, the app and by phone. It took only a few weeks. Since refinancing, we have a higher monthly payment but we dropped a lower interest. So, we’ll save money if we stay in the house through the life of the loan.

New customer here. Awful start. I set up autopay, continually checking my account. I notice they haven’t taken money out. I call too and leave messages and nothing. I reviewed my call and did give the lady the correct information during setup. Then they said I didn’t have funds in account when I had over 5000 dollars. Obviously a mistake on their end!!!! Still waiting three days now for call back.

Sick your forbearance where the sun dont shine. No help. Beware. Stay away. Bad customer service. No help during Covid 19. Who can pay 4 months of mortgage payment in lump sum without no job. Housing market doomed again....

Our existing mortgage at the time was with Mr. Cooper and they sent me a notice saying that if I haven’t thought about it, I might think about refinancing. So, I called them and looked into it. It turned out to be a great deal and we went ahead and did it. The refinancing process went smoothly and that was confirmed even more when I talked to people who I worked with. They were talking about how they were either in the process of trying to refinance or in some cases, purchasing a home.

Mr. Cooper took over the loan we had. We were pretty impressed with almost everybody. The only thing we didn’t actually care for was the fact that since there was no title company, the fees were very high considering we never had a chance to talk to any title person to figure out what some of the fees were that we are coming across. The people I talked to, however, are very friendly and helpful.

I wanted to get the interest rate lower and with the refinance, we got better payment and APR. It took 10 days to go through everything. It was quick and really easy. They would call right away. They were very friendly and they had detailed descriptions of what they wanted and when they wanted it. They would follow-up with emails and I could track everything on an app, which I had because I already had the loan through them. The experience was great. I would do it again in a heartbeat.

We have had this company buy our mortgage last year. Since then every year our insurance payment is due out of escrow they do not pay it (mind you twice now). Then send us a letter stating that They are purchasing insurance for us. Like why can’t you just do your job and make the payment. So now I have to call the insurance company and these fools to figure out why they can’t do their job. They have only had the loan two year and each year this happens. Thinking of a refi only to get away from Mr. Copper and his non BBB affiliated business. Going to file a complaint with bbb and others about this mortgage holder.

Knowing the interest rate fluctuation with everything going on, I inquired about refinancing and I had a great experience through the process with Mr. Cooper. Everyone I worked with was really helpful and Mr. Cooper has been pretty easy to use.

Veterans United was the original mortgage holder and they sold my mortgage to Mr. Cooper. The interest rate went down and I thought I could get a better monthly payment by refinancing, which I did. The first time, I went from a 4.5 to a 4.0. Now, I went from a 4.0 to 3.125. Everybody that I worked with was nice, very informative and patient with me. So, I was very pleased. The process took about 20 days. They did everything that they possibly could to get it done quickly and make it simple as possible. If there’s a problem or there was something they didn’t understand, they would call me. So, they were very good.

I have made many loans throughout my life but this was by far the easiest process I've ever experienced. Once the loan was funded, I had my money the same day and payoff checks the next. I highly recommend Mr. Cooper.

I refinanced in 2006 with at the time Nationstar and is now called Mr. Cooper. I owed around $90,400 and they split it into two loans with high interest. One loan was and still is at 14% interest, the other was around 9%. The guy that was "helping" us get this loan knew what a horrible a loan it was but we was young and trying to use the equity in our home to pay off other debt. He told us in a yr the company would refinance our loan to one payment with a better interest. Well that was a lie and when we started to have a hard time with these payments they did modifications, several horrible ones.

I liked how I would get lower interest rates and an opportunity to save by refinancing with Mr. Cooper. Their rep provided superior service and I got good guidance. I'm very satisfied with them.

When COVID-19 happened, I figured I would go through my finances and kinda revamp everything. The Mr. Cooper reps were very helpful and gave me a lot of information, which was what led to me refinancing. They were quick with getting everything done and I got a lower interest rate.

Refinancing with Mr. Cooper knocked my payment down about $200. I’m not worried about it because I had the money to pay it every month. I could have paid the 900 and instead of the 700 but I thought maybe with an extra 200 a month, I could put some more into the house. Their reps did a good job. The last time I talked, they said that the VA is not backing my mortgage. It was a VA loan to start with, and when you refinance, then it is no longer a VA because you got to pay the first one off first. So, if I had to pay $480 some to the VA for that, I should be getting that money back. Other than that concern, I am very satisfied with the people that I worked with at Mr. Cooper. After I did the original paperwork with the bank, they sent it to me all on the internet and all of the paperwork was done there. They didn’t have to come here and mess around with anything. I like that.

About four years ago, we had Citibank and it got sold to Mr. Cooper. I retired on the 1st of January this year and we got a couple of written notices from them saying that we might either want equity or a lower monthly payment, and that appealed to me. So, I called them up and it looked like I could get about $188 less a month so, I went with them. The rep sent me some paperwork that I filled out and some things that they wanted verified that I did, and we did all of it online. Then, when it came to the closing, they gave me a time and date, which was 6:30 on a Wednesday night. I got there at 6:30, the person was there and we closed.

I've been with Mr. Cooper for eons. It has probably been 20 years. We're restoring the house and that's why we decided to refinance, and everything went fine.

Mr. Cooper was our mortgage company. They've done a good job for us and they've been very prompt with everything that we've ever asked for in the past. I started to stick with them and see what they could do for us and I liked what they could do. The interest rates would be lower in refinancing our mortgage with them. Dealing with them was very professional and informative and they provided all the information that I was looking for. They made everything easier for me and I was very satisfied.

The Reason of this review: Lender’s statement asked for an extra payment. This problem started from early 2019, statement showed the amount in double of regular monthly payment, customer service told me that is an Unpaid. In February 2019 I sent them the evidence of my pay and after 2 to 3 hours wasting time finally "they said sorry our system shows zero balance on your account and you need pay only one payment" and I did. But again it was back on next statement and still it has been continued to now. I called them every month and again and again the same as the 1st time customer service addressed another wrong date of unpaid, like no paid the last month and another time they said the very first payment of this loan at May 2014 or last July, this August and each single time I have sent the evidence and finally as the 1st time I heard zero balance.

As a property owner of multiple investment homes, I am always looking to capitalize on the lowest interest rate for a loan. After processing a loan with Mr. Cooper on 2 different properties, I decided last summer to attempt to refinance a condo in Florida with them. Long story short, after 9 mos, 2 different loan processors - 3 managers, 2 lost appraisal fees, this group of idiots couldn't hit the side of a barn with a baseball from 10 ft away. I probably provided more information to support a loan, with excellent credit, and everything that could possible be required and they screwed it up...never again.. Don't waste your time as these idiots work on a volume basis and don't give a crap about customer satisfaction!

Mr. Cooper was able to help us quickly refinance the house and get a better payment. We didn't have a whole lot of trouble nor a lot of running around. They took care of everything for us. Alex, the rep, was professional and he did a great job helping us understand our options. He was good to get back with us about any questions we had and made everything very simple. It took a couple of weeks for us to get our refinancing and I was impressed. We did the paperwork and signed everything. It was super quick. The process was perfect.

We were contacted by Mr. Cooper about refinancing our current home loan through them. Once we applied, almost no communication on Mr Cooper's end. Had to keep calling and leaving messages with the loan rep. Finally received a call back stating they were waiting on the government regarding rates. I have no problem with that. Today, log in to make our May payment and see where the refinance loan application was canceled! We have no idea why. We are in good standing and good credit. Have not received a call from our loan officer nor a letter explaining why. Very unprofessional! I have left messages and no response. Looks like we will be taking our business elsewhere.

The person who helped me did a really good job. I asked him something very specific and he was super helpful. I wanted to take a few years off my loan when I refinanced, not so much take my payment down, and he was able to get me kind of a weird timeframe of 25 years instead of 30 or 20. Another benefit is my interest in lowering the year. The app is really helpful too.

Since then they reached out and been very good to me so far.

My account was purchased a little over a year ago by Mr. Cooper, I have never missed a payment. Now this Covid 19 happened I applied for a loan modification as we are receiving unemployment and when and if we return we would have reduced hour. I completed the application on 4/16/20 and received a answer on 4/20/20 for a short sale. I was shock how is this helping me keep my home. I been calling my loan specialist Joanna ** since March. No answer no reply. I spoke with her once and it was the most disheartening call I have ever had. Then they increased my mortgage from $1080 to $1160.

Mr. Cooper initially bought my first loan so, they were my finance company. Then, I used them to refinance. My new rates were looking better and my credit score improved a little bit. So, I figured now would be a good time to do it due to my current situation. During the refinancing, I had an idea on what to expect going in and the process was smooth. The signing, the documentation and the notary went well. When I refinanced, I got a little cash back and overall, it lowered my monthly payment. The breakeven was a couple of months so, it won’t take too long to recover the cost of the process to refinance. Overall, it’s $150 a month savings. It’s not too crazy but long term, that all adds up. So, when you look at the long-term and amortization schedule, it makes a whole lot of sense to refinance. So, I’m glad we were able to do it and I’m glad we were able to get it done quickly.

Please save yourself grief and use a local lender when you are looking for a mortgage. I recently used Mr. Cooper (Kendrick **) to refinance my mortgage mainly because they already had my mortgage and I thought it would be quicker and less costly. I was sadly mistaken on both counts. I started the process early in January and we didn't close until March 31st. They kept having problems with finding appraisers and took over 2 months to get this done.

My Mortgage was transferred over from another Company at the first of the year. And it have been a horrible experience. I am a military vet and I set my mortgage up as an allotment to be drafted straight from my retirement account and now I find out that my payments are not being applied to my mortgage and I am behind on my loan. And on top of that no one can tell me where my money went or how to get it back. I haven't missed a payment since I purchased my home in 2005 but now that I am with Mr. Cooper I'm delinquent.

The underwriter denied loan acceptance even though income as self employed was proven viable for a company owner who has been in business for 20 years, and whose business is not significantly affected by Covid situation. Was not given written reason for denial of loan acceptance. Credit score is great and prior loan histories are excellent. Gave all requested documents very quickly.

My loan was sold to them when I very first purchased the home, so I've been with them since then. We're veterans and the VA was notifying us that there was streamline. A lot of people were asking us to streamline with them. So then I reached back out to Mr. Cooper about streamlining my loan and that was when they offered refinancing. The process was very simple and they had all my information so that made it easier. We were closed in 15 days. It was really fast. The rep was very informative. It was almost $300 a month and it went down 1% so it was well worth it. They've always been friendly and very helpful and nice every time I've call them for anything so I always recommend them.

I started my refi process with Jason and a couple of other people at Mr. Cooper. I hit it around the appropriate time. It was around the first week of March and I was reducing my rate. The process was really simple. I uploaded a few documents on the website and everything turned through. They identified a closing date and a notary showed up at my house. We sat down and signed some papers. All in all, the process took two weeks and it was done. I've done five or six homes thus far and this has been the easiest mortgage process I've ever dealt with.

Pick a different lender. Gateway mortgage sold my loan to Mr Cooper. Gateway Mortgage had me set up on an automatic biweekly loan payment program that payed into the loan BIWEEKLY. Mr Cooper does not honor that system and only holds on to your first biweekly installment until the total monthly payment is collected (usually at the end of the month.) This effectively cuts out a major benefit of making biweekly payments into your mortgage. When I called to rectify this, they could not help and simply said "that's the way it's done here." Also when you try to make principal only payments through their application it sits in "unapplied funds" until, again, your full monthly payment is made. They are creating legal loopholes to keep you from paying off your mortgage early. Do your research and you will see. Shame on you.

Best service provided when refinancing our home!!! From the initial email to the final notice of closing, a great experience overall... Would whole heartedly recommend Mr. Cooper for all your mortgage needs. They are at the top of their game...

I’ve been with NationStar for nine years. Initially, we had refinanced and the interest rate was a little bit higher than before. We refinanced a couple of years ago and then the rates were going down for the military ‘cause that’s me. Eddie called me in January and I wasn’t able to do anything back then. But more recently, in March, April, things got better here and so we were able to refinance. I looked at other mortgages and banks and although there were some that could give me a quarter percent better or something like this, I didn’t find them reputable. So, I just wanted to stay with Mr. Cooper.

They got ahold of me and got things resolved and made it much better moving forward.

This the BEST experience I have had with A refi loan. The people I dealt with couldn't have been any nicer and very knowledgeable. Thing couldn't have been any easier. I would recommend MR. Cooper organization to anybody. Thank You so much. It's been a pleasure. Sincerely Michael

Mr. Cooper was the servicing entity for my existing mortgage and I went in for a refi. Everything went perfectly. It was a painless experience. It was one of the easiest escrows that I’ve ever engaged in and the signation was excellent. So I couldn’t be more pleased.

My name is Michael **; from the great State of Michigan… I’m wanting ALL home seekers and refinancers to know that Mr. Cooper's team of Gary ** and Johnny ** are 2nd to none!!! They both have EASILY with patience’s, timeliness, and customer-base concern… Walked my wife and I through our FIRST mortgage and then a SECOND RE-FINANCE MORTGAGE at a even better rate!!! Not ONCE had they failed to call us back, and they ALWAYS kept us update in the mortgaging process through to APPROVAL!!! If you’re looking for a silky move loan application process, when calling Mr. Cooper, ASKS FOR Gary ** and Johnny **!!!

I made my May 1, 2020, mortgage payments (I have two) on April 1. I made the payments online. Mr. Cooper applied the payment as additional principal instead of a payment. Guess what - this has happened in the past as well. They have added a new feature to this mismanagement - the run around. I have called twice and emailed once. Result: Two promises to fix the problem in 24-48 hours (result of the calls, each a week apart) and one email response that says it will take them 7 days to investigate and another 7-10 days to respond. COME ON! Is this service? It's simple - you misapplied the payment. Fix it!

Shane ** and Jess ** did a fantastic job with this refinance. They responded promptly to phone calls and emails, and were eager to keep us in the loop. They got the closing scheduled promptly and completed despite the COVID19 craziness going on in Texas. Great job all around!

I got a pretty good deal from Mr. Cooper and it was pretty fast. I could check on it easily with the tools they had. I felt it was a very good time to do the refinancing. Matt, the negotiator, didn't waste my time. It was very straightforward and good communication throughout the entire refinance. Everything went fantastic.

The experience was easy. Our representative was extremely helpful and our closing agent was thorough and pleasant. The whole procedure was as good as could be expected. We would recommend Mr. Cooper. We received our payout quite quickly. Thank You.

I already had a mortgage with Mr. Cooper and then I refinanced with them for new interest rates and to take money out. I dealt with two different people from Mr. Cooper and they were both exceptional. They were very good at explaining everything and they guided me through the process. They always followed up with me on everything and checked into it to make sure that everything was being taken care of on time. They're very helpful, professional and courteous. It all went surprisingly quickly. It paid off debt and my mortgage only went up about $20, so that was a big win for me.

Decided to Refi in early 2020 and chose Mr. Cooper for the third time. It took less than 60 days and was a very easy process, I was kept up to date all along the way, the app made everything easy to track and respond to, and saved money to boot. All interactions from start to finish were pleasant and professional but very personal as well - everyone really cared about my loan and me. I would wholeheartedly recommend Mr. Cooper to anyone needing a mortgage!

Outstanding performance by your staff. Thorough and professional. Always ready to answer any questions. Brad ** was very interested in our personal situation and was available for us to seek guidance. Would highly recommend to anyone seeking mortgage assistance. My rationale for a five star rating is that people can refinance anywhere, but when you are treated well you stay with your original lender.

Mr. Cooper acquired my mortgage from another organization and I was paying that mortgage through them. When I was watching the rates, they dropped and I found that to be a great user experience. I decided to refinance through them. Their reps were very knowledgeable and professional. They were available to answer any questions. I was given great guidance and had options made available to me. I could have gone with a 15-year loan but with everything going on with COVID 19, that made it just seem like a smart choice to reduce my payments. I ended up going with a 30-year fixed-rate refinance but was given an option to take equity that I've already put in and get cash back.

Luis **, NMLS ID **, remembered me from a previous contact I made looking to refinance. When my ideal rate was possible he reached out (months later) and locked me in before the rates started to climb again. I can’t thank him enough as these are interesting times. Monthly savings mean so much to me and my family right now.

The entire experience was very efficient and timely. The agents were knowledgeable and communicative throughout the process. We were very please with the whole experience. Thank you very much for the attentiveness. Since this experience we have recommended our children to Mr. Cooper and they have initiated their own refinanced.

You are a 5 star company! Our loan was sold to you over a year ago and we did a refi with you last month. Topnotch and I feel very honest as we have received checks of over payment. The process was fast and easy.

My experience with Mr. Cooper was extremely good. I was very pleased. Since interest rates are going down, I wanted to see if I could get a lower monthly mortgage payment interest rate. The loan officer I dealt with was very informative and professional. He answered all my questions, and he walked me through everything that I was confused about. While I am okay with rates and terms I received, I would have liked below 3.0 -- that would have made me happier. Nevertheless, I will live with the one I got. The whole application and underwriting process took 10 days. It was extremely short, to my surprise. Overall, on a scale of 1 to 10, I would give them a 10.

Excellent customer service throughout the entirety of the home refinance experience, including the ability to quickly make contact with a representative at any point in time throughout the process. All numbers clearly put forth and explained at every stage. Highly recommend.

Everyone was so helpful and took their time to help. I dealt with at 3 different people and everyone was friendly and guided me with the process. The process was done in a timely matter and the notary even came to my home.

I began my re-finance application just before the pandemic began, and considering the circumstances the people at Mr. Cooper were an absolute joy to work with! They were always courteous, very prompt with their responses, and kept me in the loop regarding my loan progress through their website and emails - once the loan was approved we were signed and completed in a week. I could not have asked for a more pleasant experience overall...thanks, Mr. Cooper!

The Associates were very helpful and answered all my questions, we really appreciate it. Very timely in following up make the process less stressful. Thank you so much for your assistance. I would recommend you to friends and family anytime.

I am so glad I chose to refi. I got a better rate, so I changed my loan to a shorter term and will get it paid off 6 years faster by increasing my payment about $100 a month. ESTHER ** and ANTHONY ** were both great to work with throughout the refi process. They responded quickly, were very professional, and very friendly. I had no issues with the process and would recommend Mr. Cooper to friends and family.

Mr Cooper purchased my loan from another company promised to be the best mortgage company. I have never been late on a payment since I purchased my house because of this virus I asked to defer a couple of payments. The letter they sent me to supposedly help me said, "This is not a deferment. At the end of 3 months your payment will become due. If you can’t pay the 3 months contact us so we can get your payments current." Then at the bottom of the page is all the little print like you could get higher interest charges and things like that. I will not be taking their help. I will find a way to pay them and as soon as I can I will refinance with a better company. This company is trying to take advantage of people who are hurting. If you're going for a mortgage stay away from this company.

Mr. Cooper has lower interest rates. It was a fast process. It only took about less than 30 days, like 15 days. They said, “Close, close, close.” That’s fine. I don’t mind that deal. My rate right now is halfway decent. It could have been another or a half-point lower, even a quarter-point. It’s a big difference in a loan ’cause interest rates, I know federals went down to zero. I know we don't get a zero rate but they might give a little bit extra, ’cause the banks get money out. There was no contact during the process. Every time I asked a question, there’s no feedback. That was basically one or two times and the loan officer would not even return my calls.

We had our previous mortgage through Mr. Cooper and we refinanced with them for the simplicity of it. Refinancing with them was super-easy and super-quick. We called to get some information and the rep explained everything to me. We did the whole thing over the phone and online. The whole process took us less than a couple of weeks from the day I first called to closing, which was pretty awesome. Due to the timing of the closing, we were able to skip two mortgage payments, which was really nice. We also got a lower payment.

Mr. Cooper was the one that took my mortgage when I bought my house back in May. My mortgage is seven months old, and I refinanced with them because I watched the market and everything was telling me to refinance if I had a high rate above 7%. They did well in getting things done and they always contacted me by phone to keep me updated on the procedures, where it it was, and the status. Versus the old mortgage company I had, Mr. Cooper has an app. I can pay through the app. They also have the option to go paperless, which I do to make it more energy-efficient and environmentally-friendly. They, however, did not pull my credit report because my credit report in the six to seven months went up 350 points. My rates would have been a lot lower if they checked my credit report, which has been checked since I bought the house back in June 21st. So, it went up a lot. Nevertheless, my payment is about $210 less, a month.

I got a VA loan through Veterans United and after going through them, they sold my loan to Mr. Cooper. I got a phone call saying the VA streamline loans are doing really well now, so refinancing would lower our APR. Mr. Cooper's reps kept in touch with us every other day. Refinancing with them was a little fast but overall it was a good experience. I haven't had to make our house payment in two months which has been a benefit for me.

My Chase loan was sold out to Mr. Cooper and I was trying to refinance with somebody else. Then I called Mr. Cooper because I noticed that my payment went up. I freaked out because I've never been late on my payments. I talked to Jamie who was fantastic. I told her about the other person I was trying to refinance with and she said, "Let me see what we can do for you." From the application to the closing, it took about two weeks. Refinancing took seven years off my loan and I'm only paying $8 more a month. I also got rid of the mortgage insurance.

My mortgage with another bank was sold to Mr. Cooper. Since I’ve been with them, I’ve been extremely satisfied with the company. I wished I had known that they were out there sooner. Their rep was very friendly and he made the refinancing super simple for me. He was very thorough, to the point and he answered all my questions. The refinancing knocked down my payment by some and it allowed me to put a little bit of cash in the bank. During this terrible time, I was able to bypass two mortgage payments which helped.

I’ve been with Mr. Cooper for a while and they have very good and supportive customer service. Their rep was fantastic and very helpful during the refinance. Also, there was a lower fixed rate, which was amazing. The application and underwriting process took roughly two weeks from the beginning until it was finished.

So during hard times, (Corona virus) most have been at home. Mr. Cooper offers 1 of the worst forbearance plans. They approve you for 3 months, but you have to pay the FULL 3 month amount at 1 time next payment. If we are already on hardship how is this possible? Trash company, and Trash ideas. They need to sell my loan to another cause they are worthless and only after money.

I got a letter from Mr. Cooper saying that I have a chance to refinance the loan I started with Nationstar with them to get my interest lower. Unlike a few months back when they were only able to give me a really small reduction, this time my interest rate jumped down a whole point. I went with them and everybody there was very good. I recommended Mr. Cooper to a good friend who called 15 minutes after I got my loan and got hers.

I had my mortgage with Mr. Cooper and they were marketing me to take out a home equity loan and consider a refinance because I had quite a bit of equity in my home, and I capitalized on the market that was dropping with lower interest rates. I had three years of equity to this home and the cost of living here in State College, Pennsylvania is extremely expensive. I do have a PMI put on my first mortgage. I didn't have enough money to put down on the house.

The true spirit of the Care Act and what you see in the news indicates that federally backed loans are eligible for having a couple of months of payments added to the end of the loan. The forbearance scheme offered by Mr. Cooper that simply delays and stacks payments all due in 60 days or ends up with a loan modification which greatly increases homeowners payments for the next 6 months is, not helping Americans during a time of crisis. If a homeowner cannot currently afford payments what would make anyone think that in two months from now that they're going to be able to catch it up completely or afford a huge payment over the next 6 months? Even prior to the pandemic they did not allow homeowners even a single month of hardship assistance. Mr. Cooper has its own lender requirements to meet and is most likely rather quite leveraged but has definitely taken the easy route on this, not the high road.

My experience with Mr. Cooper was smooth and seamless. I pushed some button that I was interested in refinancing and a loan officer gave me a call. He was great and in talking to him, it sounded like refinancing was the right thing to do. The process took about 2 weeks which was quick, and the rates and terms were great.

They give nothing. Nothing! GREEDIEST AND WORST MORTGAGE COMPANY EVER!! - I have 400k in equity and they can't delay 1-3 payments!! (WHAT OTHER BANKS ARE DOING?) and add it to my balance! Forbearance means you will have to repay it and knowing how they work means -> MR GRREEDY WILL FORCE YOU TO PAY IT BACK IN prob 90 days meaning your payment will be overwhelming once it ends!!

Mr. Cooper had the loan for my house and they offered to refinance. When I asked Mr. Cooper for a home equity line of credit, they said, “Why don’t you just refi? We can give you these terms and it will be easier.” And that’s how it all began. I got the money out and I’m paying the same as I was paying a year ago. The rep also gave me some tips on how to pay it off in about 22 years and I wanna do that. Application went very quickly. I called them one day and it took about a week before the loan was approved and processed. There was no other information that they asked.

Mr. Cooper gave me lower rates, which led me to inquire about refinancing. Their rep seemed to know exactly what they were doing and tried to get us to understand what was best for us in the situation. I’d recommend them to other folks.

They did an excellent job in all areas. Really great company and by far the best mortgage company I ever had. I have had well over 20 different mortgage companies in my life. I am very happy with them and they are very helpful.

I was assigned to Mr. Cooper by my old mortgage company. They sent me enough notifications that I should give them a call. I felt that the rep knew what he was doing and he explained things very well. I like that there's no payment in May.

I've been with Nationstar and Mr. Cooper since 2005 or 2006. My original mortgage was bought out by Nationstar from Bank of America. The interest rate going down led me to ask about refinancing the old mortgage. The Mr. Cooper rep was very professional, very quick and knowledgeable. The whole initial phone call took 10 minutes. He was able to get the appraisal waived, and then about an hour and a half after that, I received a couple of emails with details of our conversation and what the proposed mortgage revision might have effect. Guidance from them was very positive. He let me know the options, payments, closing cost and that stuff.

I’ve had Mr. Cooper before and a newsletter led me to inquire about refinancing. The rep was really great and our interactions were excellent. And I got a lower interest rate.

They can't even keep up with the simple math. Also, they lose payments. We have taken to sending payments via certified checks and certified mail and they still lose them. They have said we haven't made payments, even though their employees sign for them. Have had to hire a lawyer.

Prior to Mr. Cooper owning my mortgage, I was able to pay bi-weekly which reduces the loan term. Mr. Cooper canceled this due to greed as it reduces the amt of interest they will get. Additionally, with Covid19, their forbearance program is not at all helpful - I have never missed a payment and won't, but in the midst of this crisis, you would think the 3rd largest mortgage co in the nation would be willing to help...

Mr. Cooper bought one of my previous loans and the lower rate and ease of communication made me decide to refinance with them. Their reps were excellent. The application and underwriting process was a matter of days for me. I was able to get better terms and lower payments. It was an excellent experience.

When the rates dropped, I inquired about refinancing with Mr. Cooper. I appreciate their workers. They took care of me, guided me, and made sure I was taken care of. They took care of the refinancing within two weeks. They were really direct and gave me all the information I needed. I was well aware of what was going on throughout the whole process. It was a perfect process. Since refinancing, I was able to get a lower payment.

I called Nation Star due to having hardship during the coronavirus. The options they have now is ridiculous, these options will give you relief at the moment, but will cause you more stress and anxiety later. I heard other companies are really working with their consumers and understanding the financial burden during this difficult time. You guys have to do better!!

My mortgage was sold to Mr. Cooper. I looked into getting a refinance after I got divorced to lower payments and everybody whom I worked with there was great. I got great guidance too.

We refinanced our old mortgage to reduce the rate and pay off quicker. We got a reduced rate in a 15-year term.

I have been trying for over a week to speak with anyone at Mr. Cooper. Each time I call, I get a answering machine that says they are busy and I am told to call back then I get disconnected. HORRIBLE PHONE SERVICE WITH THIS COMPANY!

The guy from Mr. Cooper who reached out to me, Jake was a nice guy. Every time I asked him a question, he knew exactly what was going on pretty quickly. So, I felt more comfortable with them than other companies. I went with them and the reps were very knowledgeable. They called me and updated me when stuff needed to be e-signed. They were on point the entire time. Mr. Cooper has been easy to deal with. Things went smoothly and they did what they told me they were gonna do.

Working with the reps at Mr. Cooper was a perfect experience. They answered all my questions and if I ever reached out, they got back to me in a timely fashion. They were very knowledgeable too. I liked the simplicity of staying with the same vendor for my refinance. Going with Mr. Cooper was easy and it allowed things to go smoother.

Coronavirus relief. Mr. Cooper is doing nothing to help people in need. How hard is it to pause payments for two months like Bank of America. All they offer is to redo your loan which will no doubt make them money. Taking advantage of people. Shame.

What started off as a discussion with an account rep due to a delayed mortgage payment, ended with them offering to review the possibility of refinancing to help out. They were very accommodating for meeting times that worked for me, and answered all our questions. Once we started moving forward the process got even better. The processor was great. Very responsive, always returned calls and emails, and guided us through steps with the mobile app for tracking progress. They kept in touch throughout the entire process with professionalism and a genuine care for us.

Refinance. Mr. George ** was excellent with the entire process. He was very helpful and knowledgeable. He took my calls and returned my calls. I hate that it took other mortgage lenders to offer me better rates before Mr. Cooper offered, and it took way longer to close than expected....

The rates dropping led me to inquire about refinancing my old mortgage with Mr. Cooper. The guidance they gave was thorough and helped me make the decision I needed to make. The whole process took about three weeks tops. They were easy to work with and got on things quickly. And I was able to get lower payments.

Poor customer service, I never get to speak to a representative when I call. I wait until the automated system says to call back later because of high call volume. I have signed up for a call back, never get one back. I have been trying to process my payment for over a week and a half and the problem is on your end. Late fees are applied and I am tired of the way the system works. I’ve made payments via debit card and this should be allowed again so that I don’t have to depend on terrible customer service.

Refinance. My reps were quick, responsive and helpful. Application process was a breeze. Emmanuel ** was a pleasure to work with. A Name was misspelled on closing docs despite giving a “heads up” so delayed closing/financing a few days. But overall, a great and easy experience.

Mr. Cooper is an amazing loan servicing company. Every conversation conducted with a member of their team has been clear, enjoyable, and informative. I truly enjoy being a contributing member to a company with such exemplary standards. I look forward to working with Mr. Cooper on future real estate ventures.

I was happy at the speed of the refinance but, with information given and our prior relationship with Mr Cooper I figured it would be more cost competitive. Not happy that we ended up paying what we referred to as a “convenience fee“ of three thousand more then any other lender. My wife and I, have been very happy with Mr. Cooper but after this refinance we were disappointed with the fees at the end of the loan. I think for customers that have exceptional credit history with your company you should treat those accounts differently and be more competitive and at least me the best offer. We went forward simply because we were renovating our kitchen and did not feel like starting the process all over again.

Refinance. Best service ever! Items were explained completely and work done by both involved to quickly process the account. Between phone calls and emails, the process of educating me to what was happening was clearly done. I will highly recommend them at any time!

I was having a conversation concerning some payment and I was informed that I had the ability to refi with Mr. Cooper. Everybody was responsive and friendly. From start to finish, the process took about two weeks to complete and it was good. Also, the guidance that I got from their reps was clear and understandable. Plus, I had one month that I didn’t have payments due, so that was a positive.

Bob ** and staff were quite thorough and friendly in conversations. There was a problem with Mr. Cooper's escrow division as they did not understand property taxes and its breakdown. Bob ** and Shavela ** finally got the escrow crew to understand the simplicity of the taxes and where the total amount was broken down to 4 different entities. Bob and Shavela always responded to our questions in most timely manner. Really wish I could meet both of them in person. Hope our continuing interaction with Mr. Cooper over the coming years will be as nice.

I reached out to Mr. Cooper about refinancing because I wanted to be able to cancel my private mortgage insurance. I thought I had the 80% loan to value ratio by now but they said that I didn’t. Then later they reached out to me and I proceeded refinancing with them. Their customer service was fine and the process was pretty smooth. The main point of getting the refinance was to lower the payment and my first payment is next month. But I’m a widow, so it makes it a little more affordable.

Refinanced our home. Everyone I've talked to was so helpful, my husband and I are very happy with your company. They made the process easy. We love your home and now that we're retired I just wanted to stay here, thanks to you we can do this. You even allow us to pick payment date, since we're on a fixed income that was very important. Thanks to everyone.

The whole process was about as painless as it could possibly be. The loan officers and your notary reps were all first class. I would refer anyone to you for a home loan or a refinance like mine. Best part -- you contacted me and let me know that the IRRL was available to me. Who knew?--You did.

From the beginning to end working with Mr Cooper and his staff was so easy. They made all the paperwork effortless and everyone was so kind and helpful with all our questions. We would recommend them highly. They deserve A+++.

Just refinanced for a lower interest rate and the process was fast and easy. All my questions were answered promptly and the paperwork was minimal. The team that worked with me stayed in communication with me and kept me up to date through the entire process. Loved working with them.