Mr. Cooper Reviews

Nationstar bought my mortgage and Nationstar became Mr. Cooper. They gave me some options and I picked the right one for me. It was straightforward. I had to submit documents and then pay down the closing cost and as soon as I submitted the documents to them, they got to work right away. It was fast.

My mom is on a fixed income and it was getting to be a strain, so we refinanced the loan. Mr. Cooper was very helpful. Anything my mom or I didn't understand, they would explain it. They set up times when they were coming and if something was going on, the lady made sure that everything worked out to benefit us. They set it up so that it's on auto pay and my mom starts her payments next month. She doesn't have to worry writing out a check every month and the refinancing dropped her payments, so she has more money for her. That helped her.

My mortgage got transferred to Mr. Cooper, and then I refinanced at a lower rate and I saved myself some money each month. However, instead of having one person through the whole process, I talked to three different people, and that was confusing. If I had any question, I wasn't sure who to contact. First, I spoke to a Kyle, and then they moved it to some other lady. The third person I talked to explained that the second person left. She was helpful.

Our mortgage company shopped around and got Mr. Cooper for us. We liked the drop in rate going on so we wanted to refinance. The interest rates went down quite a bit. We've always had no problem with them. The situation was right and everything was smooth and fine. The overall refinancing part to save money was what it was all about. Their rep was excellent. She was one of the nicest ladies we've ever dealt with. Everything was great.

Currently, I have a home loan with Mr. Cooper. I wanted to refinance because of the lower interest rate. Going with Mr. Cooper was easy and convenient. They talked me through the whole thing.

Chase transferred my loan to Mr. Cooper and they would not release me from them. Rates had dropped so I wanted to refinance. Mr. Cooper's reps were okay. However, towards the end of it, they pissed me off so bad. I asked the man if the rates will drop before my closing and will I get that lower rate. He said yes. However, they did drop almost two weeks before closing, and he said he was sorry, but I was locked in. They would not even think about it. I am gonna refinance but it would be with somebody else.

Our original home loan was bought by Nationstar at the time, and then they transferred the name to Mr. Cooper. They've been a part of most of our mortgage life. Paying attention to the rates and fluctuations and trying to figure out if refinancing is something that would benefit us, we called to inquire about expediting our then mortgage at a higher payment rate. My wife dealt with Brandon throughout most of the experience and it was very good. He gave us some other options that we considered and decided to take. He gave us three or four various timeframes, interest rates, and payment amounts and it helped us explore some options.

Mr. Cooper reviews your loan and will let you know if refinancing is a good option for your loan. They don’t just have you submit an application they assign someone to help you through the application process and give updates throughout the process. Not only do they have it on the website but also call to inform status what is required and give an estimate as to closing. They value each customer and show it with their communication and how they work with you.

My wife and I are both retired and we're on a fixed income. The interest rate had gone down to our advantage and Mr. Cooper had contacted us to see if we wanted to take advantage of a chance to finance at a lower interest rate, and we took it. It was exactly what we needed to hear. We were looking at ways of cutting our monthly outgo, and this fits the bill. I also feel very comfortable with them because they laid it all upfront. They explained everything to me and my wife, and they answered any question that we had promptly. I couldn't ask for any better. Everything's been great and if my wife's happy, I'm happy.

I just refinanced my mortgage with Mr. Cooper. It was such an easy, streamlined process. Gary ** and John ** were so helpful. They got back to me promptly and answered my questions thoroughly. This is the easiest refinance I’ve ever done. I will use Mr. Cooper for my mortgage needs again.

Mr. Cooper sent us an email and we ended up refinancing with them. I spoke to their rep about three times. The first time I spoke to him, he laid everything out and didn't leave anything out. I now have a lower interest rate and lower payment. Mr. Cooper is a good company to go with. They're easy to work with.

Run as fast as you can to another lender! They have had many class-action lawsuits for their dirty tactics. Lost my farm after 20 yrs. They bought my previous loan. I had NO problems until they took over within less than 5 yrs.

I have been overall very happy with Mr. Cooper. The customer service is always been helpful and the online website is very user friendly and helpful for whatever you're looking for. The interest rates are comparable to other banks.

I first did a loan with Ladera Lending, and the loan was sold to Mr. Cooper. I tried to refinance a conventional loan, but I wasn't able to because I'm self-employed and I needed another six months or so. I wanted to take advantage of the interest rate that is low. So, we did a streamline through Mr. Cooper. It seemed easier to just do it through the company I already had a loan with. The online system that Mr. Cooper was pretty good. I was really happy about the online system that Mr. Cooper has for me to have gone in and look and see where things were at. Uploading the documents was an easy task. It was very simplified. I wasn't happy with my representative though. He misled me a little bit to try to get my business, which kind of bothered me, and I had a discussion with him about that.

Mr. Cooper's application process was really nice and easy. Their rep explained everything to me very well. Everything was perfect. My experience was short and easy.

They sent me an offer to refinance and with the possibility of not having to go through the appraisal process, so I inquired. They were very helpful. They always responded quickly to my questions. They did an electronic appraisal and I loved it. Everything went better than expected, except the rates that they quoted me whenever we started the process was a quarter point lower than it was when we finished the process. I wish it would've stayed the same because there were a few dynamics out in the financial world that caused that to happen and then we're still in the middle of the COVID crisis. The interest rates were still falling. So I don't understand why it went up. Other than that, the guy who initially initiated the process and the lady who handled all the maneuvers in the entire process through underwriting were both excellent.

I got lower payment when I refinanced. It was a fast and easy experience.

I am a customer of USAA. Nationstar (A.K.A. Mr. Cooper) is the mortgage company USAA has chosen to go through. Mid August I received a delinquent tax notice. I checked my USAA account and the proper amount of money had been taken out of my account for the previous months. I spoke with a receptionist who forwarded me over the phone to the "Escalation Team". The person I spoke with went by the name of Monique. Upon speaking with Monique (part of the escalation team), I was assured that this matter would receive proper attention.

The rep that I dealt with was very knowledgeable. He was always calm no matter how many crazy questions I had. The process was very, very fast. I liked how I could log in and see where it was at, sign my documents electronically right away, and keep the process moving. The guidance was thorough and I always felt like I was being led in the right direction. Because at the time of the signing, I had some additional questions and they wanted a check from me, and I was told I'd be getting a check. When I called Chris, he said he talked to the VP and I should sign it then they would take care of it all for me. I never mistrusted him and that was the relationship he built. It's a good time knowing that my retirement date will be close to my mortgage payoff date and we saved a bunch of money.

We were moved to Mr. Cooper from another loan servicing company and given no say in the matter. We were wrongly advised on how to set up our bi monthly payments by a Mr. Cooper employee resulting in numerous late fees. Mr. Cooper refuses to reimburse us for those late fees despite it being their mistake and set up under their guidance. In addition, Mr. Cooper 'lost' a payment and I had to call and send Mr. Cooper proof that the auto payment left my bank account and was never reimbursed in order to correct the issue. Horrible customer experience.

They were very professional. The application process was easy. I understood what was offered to me as well as other offerings. I got a lower monthly payment and one month free. They listen and help. They make sure you understand. It was wonderful for them to have the closing facilitator come to my home.

I wanted to pay a little bit less so I refinanced and the process was so quick with Mr. Cooper. It was cheaper and there was not too much complication. They did what I wanted. Everything was fine.

We were initially with Greentree and we were told that they will try to keep us. With that factor, I was good. But the next thing I know I'm with another mortgage company that I've never heard of. They came up with new ideas and said that my rent was gonna increase because of escrow. I asked what I would do for the interest. They said nothing and that they were just increasing it. I was out. I'm sick and tired of that kind of thing that happens. When you autopay, you're paying good money. It's not being halted, stopped, or delayed. Now, your contract is sold and you asked what you did wrong and you didn't do anything. It was the company.

I was looking to see if we could get a better rate. We refinanced and Mr. Cooper took over the loan. Everybody that we dealt with was awesome. One of them was Michael and he was great. Everybody was very professional and they explained everything. They were very efficient and I didn't have to send everything 16 times. They closed quicker than we expected. This was the best experience I've had. We got a little bit of a lower rate and we were able to save a few dollars. By doing this, they'll try to pay the same amount to get the loan paid off a little faster.

This is the worst company I've ever dealt with in my life. If you have other options, use them. I applied for a home equity loan and waited 3 and a half months and still not finished with no end in sight. My loan processor was rude, childish, problematic, unprofessional, uncommunicative and insulting. She waited a month for job verification which shouldn't take more than 24 hours, 72 hours at the most, she never notified me. I waited weeks for responses from emails and voicemails and when she finally contacted me it was about something else.

Ann ** was wonderful to work with. She responded quickly and professionally to all issues and questions we had. She made the whole process seem easy and was in constant communication if there were any changes or additional items were needed. She offered assistance in making sure we understood the process and answered all questions.

I signed through somebody and Mr. Cooper took over my loan. When my escrow went up I looked to refinance. The people at Mr. Cooper were fine. With my refinance, I definitely appreciate the cheaper payment.

Mr. Cooper held my mortgage before when they were still Nationstar. I felt pretty confident with my mortgage application with them. The process was fairly easy. The gal that we worked with told me exactly what we needed to do and when we needed to get certain paperwork in. They were all very courteous and on the spot. The promise said was kept. Everything went really smoothly. We really didn't have to go out of our way. They had a gal that showed up, a notary public, signed all the paperwork at the closing right here in our dining room table, and it was great. Everything was successfully done. I'm very satisfied because I saved nearly $400.

We originally had our loan with Paramount Bank. Once we signed the papers and bought the house, they transferred our loan to Mr. Cooper. Mr. Cooper is a terrible company. They basically scammed us out of our escrow money. They kept telling me every time I would call that the old escrow balance was being transferred to the new account and that the money was coming. But because of COVID, it was taking longer and to call back. They were telling me to wait past the point where I would say, "No, I don't wanna refinance," to trap me in. Come to find out that the customer service people lied to us over and over again. They told us we are supposed to get our previous escrow balance into the new escrow balance. That wasn't the case. They used it all on closing and they did not tell us that. For two months, I called week after week and got nothing but lies and be treated like **.

The whole process was stress free and very easy to navigate. The employees at Mr. Cooper who worked on my refinance were all professional and attentive. They kept me informed every step of the way and made sure I was satisfied with final outcome. This company will always be the first choice for all my mortgage needs.

I wanted to see if I could lower my rate. I knew of Mr. Cooper through the finance company that did my mortgage. I refinanced with Mr. Cooper and their customer service was responsive. Their guidance was perfect. It was great.

I must commend Mr.Cooper Organization for having outstanding Employees, especially Scott **. He is the most efficient Expert in his Field I have come across in my Life. He kept me informed of the Process of getting the Loan approved every step of the way, he made it easy for me..

My mortgage was sold to Cooper and it was incredible with their rep during the refinancing. The application was easy. They already had 90% of my information because I was a current holder. It made the process smooth and the transition was easy. I didn't have to do a whole lot. Also, their website is perfect. I'm a software developer and the layout is good and it works. It's really easy to schedule payments. And there has been a reduction in my mortgage, big time. I like Mr. Cooper best. I hope they don't sell my mortgage.

I had gotten an offer from Midwest to refinance because I had been refinanced for long enough and they told me I was able to qualify for refinance for the lower interest rate. I was about ready to call them because they were friends of my sons, which was how I got it to begin with. When the guy from Mr. Cooper called me and said that since they already owned my loan, it would be much easier for them to do it. There would be less documentation and they just have to do it. That sounded too easy and it really was super easy, especially when I consider that I was working out of town in a place where phone service blows and my Wi-Fi is horrible.

Received a great rate however, I spoke/dealt with several people who lacked communication with me. No return calls/emails once I agreed to refinance. Mr. Cooper has great customer service reps but when it comes to the refinance team, they need to do a better job. I ended up paying a mortgage payment for the month that I didn’t need to all because my questions/calls/vm went unanswered. That was over 2k I could have kept in my pocket. Also, it was explained to me that if I refinanced with them I wouldn’t need any closing cost. That was a lie. I had to come to the table with $1500 that I was not expecting.

Everything went fine with our refinance with Mr. Cooper. It was quick and painless. The rep also answered questions and made it doable.

When I originally bought the house, my lender transferred it to Mr. Cooper and I was already using them so I just did a streamline through them. It took a month or less from start to finish and it was easy to handle everything through email. My rate went down when I refinanced and the mortgage is lower as well. Everything's just fine. It's all buttoned up.

Refi with Mr Cooper was easy and relatively stress free. Questions were answered promptly. The loan officer was knowledgeable and kept me informed during the process. The notary they choose was very helpful and made the closing process easygoing. The final disclosure was provided early with an estimated amount to bring to closing. This was concerning and I would recommend they tighten up this process. I was taken by surprise at the several hundreds dollar increase.

I checked out other mortgage companies and it seemed easy with Mr. Cooper with their tracking and everything they had, which was why I stuck with them. I went to Jonathan, the home advisor, and he was good. He showed concern to get to know me and talk to me, and showed me things such as how the tracker works. He was a pleasure to work with. He said mine was one of the fastest he has ever had that went through because I uploaded everything so quickly and got everything done. He turned me over to the loan officer but he also told me that if I had any other questions or concerns, he would check back with me after it's over and that he was always available for me. I had his direct number. I went over to Mirka and she seemed a little rushed but we got everything through. Then it was done. It took four weeks.

Mr. Cooper bought my mortgage. Their rep, Sam, was phenomenal. Any questions I had were answered immediately. There was no delay in response to emails and phone calls. What really stood out was his knowledge on everything and how quickly he responded back to any question I had. Mr. Cooper's guidance was very to the point and easy to follow.

I had my mortgage with Mr. Cooper. Refinancing with them was very easy. I did it through phone and online to sign the documents. It was no big deal. They've got great customer service. I had a good experience.

We signed our mortgage and our mortgage company refinanced it with Mr. Cooper. We didn’t have a choice then but we just refinanced and that was by choice. We have our first new payment on the 1st of September and everything has been smooth. The people we worked with were great. The rep has kept us up to date every step of the way on what was going on. We never felt out of the loop. Other than that initial hiccup, everything with Mr. Cooper has been great too. Everything is fairly easy.

Had to refine mortgage, great job by everyone. Took no time at all. Great job and everyone was very patient and kept in touch to let me know each step, as we waited for the end result. I would do this again, with this company. This is my second time.

Worked with Jess ** to pull the refinance together. This was my second time working with him to refi the house to take advantage of the lower interest rates and both times were good experiences. Getting a mortgage isn't anyone's idea of a fun time but Jess and Mr Cooper made the process simple and fast. The terms were clearly explained, nothing hidden, and the paperwork came through on time and as expected. Have recommended both the person and the company to others.

One of the members of Mr. Cooper called when it was during the COVID thing, and I was quarantined for a while. He was asking if I had any questions about refinancing. He told me the options I had with the VA benefits. So, I decided to take advantage of that since I was already part of Mr. Cooper. The rep was really professional, knowledgeable, courteous of everything too, and was able to answer most of our questions. If he didn't know, he'd look it up and that made it really easy.

From the initial contact to Mr. Cooper to the closing, the loan process was quick and easy. The web "Loan Application Tracker" feature made the process very efficient. The interest rate I received with credits toward my cost for doing the loan made my loan extremely competitive. Thank you Mr. Cooper!

This the second time I have refi with Cooper. Both times has been a pleasant/ professional experience. Look forward to a long relationship. Mr. Cooper contacted me both times to advise me I was eligible. I would recommend Cooper to all my friends family and anyone looking for a seamless process.

I've been with Mr. Cooper for years. I found them through a refi from 15 years ago. I refinanced with them for the lower interest rate. Customer service was great. Lou was my rep and he was very professional. He was on top of it all. My experience was great.

I bought the house that I refinanced a year ago and Mr. Cooper was my mortgage holder already. I got a communication indicating I was eligible for a lower rate. The rep made everything understandable and the time frame was perfect. It was just as they explained. It wasn’t too long nor too short. Everything went perfectly.

Thank you Mr. Cooper for lowering our payment by $400 per month, lowering our interest rate and saving us more than $45,000 on the life of our loan. We appreciate our loan coordinators (Jody ** and Rosio **) for their excellent customer service and responsiveness! They answered all questions timely and completely. Everything went as they described and we have saved a LOT of money with Mr. Cooper! YAY!!!

We’ve refinanced with you before so it’s really a comparison. If this was our first time, we say there were no issues. This time there was less communication, there were long periods of time where we didn’t know what was going on it where we were in the process. And once it was done there was no communication about whether we should stop our current automatic payments. We figured it out but more communication would have been nice.

My experience with Mr. Cooper was amazing. They took their time to work me through the refinance process from beginning to end and I do not have words to describe their professional service. I highly recommend Mr. Cooper to anyone looking to purchase or refinance their home.

I mailed my July payment to Mr. Cooper via certified mail and signature confirmation. They received it July 3rd and signed for it. Then, they simply lost the check. This was a cashier's check from the bank. They didn’t bother to tell me they lost it. I had to find out the hard way a month later when my account shows 30 days late while I’m trying to refinance. On top of this disgusting negligence and incompetency, they won’t do much as apologize or try to correct their mistake, it’s simply my problem. They do not care at all.

The refinancing process at Mr. Cooper was easy. It took about 30 days from start to finish. They were easy to get a hold of and I have a lower mortgage payment here in a few weeks.

The people I worked with at Mr. Cooper were good in terms of the professionalism of getting the refinance through. The only portion that I'm unsatisfied about is the escrow money. I'm very disappointed with Mr. Cooper. I didn't wanna refinance but I had to because I needed the escrow money and they were supposed to give it to me. But I'm still waiting for it. My wife and I have a refrigerator that's gone kaput and when all these started, I said to everyone I talked to who was associated with Mr. Cooper that the only reason why I’m refinancing was because I needed to get a fridge. So, they knew upfront. I even called one time and asked if there was a way that they could expedite this. They said that they had no control over the escrow and that doesn’t make sense to me.

I happy with Mr. Cooper. Never had any issues with them. I had Mr cooper for years. They helped me with getting my new house and they do great help like communication and responding thru email and phone and text.

The process was very fast and easy. The rate for 30yr fixed was great. Saved us over $100.00+a month. We could not pull out any money due to it being a VA loan. The persons we dealt with, David **, loan processor and others associated with processing the loan were great.

I have refinance twice with Mr. Cooper and I have to say they always have the best customer service. They make the process so easy and always have competitive rates. They were able to handle both my refinance in a timely manner.

Always a pleasure to deal with you guys. Very attentive and knowledgeable. Second time in 2 years that we have refinanced and it always goes so smoothly. Thank you for the great job. I will definitely recommend you to anyone wishing to buy a home or refinancing.

Mr. Cooper bought my loan. Their reps are all very nice. Since the refinancing, I have a lower payment.

Mr. Cooper took over our mortgage when we bought our house. We just decided to stick with the same company. Everybody was very helpful and things went pretty smooth. It went a lot better than we anticipated. We were after the lower interest rates, and we were able to get it. I'm glad Mr. Cooper is our mortgage company.

Mr. Cooper was who our loan was sold through. I worked with a very helpful rep. He was very quick, very thorough and helpful. Since the refinance, I got lower interest rates. My experience was great and I would recommend Mr. Cooper to others.

Everything with Mr. Cooper went wonderfully. It was simple partly because it was a military IRRRL loan. Their consultants were good. We missed one payment. It was worked in the loan. It's when the loan was approved with 30 days to make the payment.

After about three months of us with our previous lender, our account was transferred to Mr. Cooper. We got the paperwork that our loan had been sent. We'll be working with someone else with our loan now. Everyone that I've spoken to has always been kind and very patient. I'm new to all these whole house stuff. They answered all of my questions and they responded very quickly when I left voice mails. They answer emails as well. My experience was great with them.

This is the first home we've ever purchased and when we went through the mortgage process, our loan ended up with Mr. Cooper. There was a gentleman named Lance and he was phenomenal. He reached out and he said he was part of a special team. He called on a Saturday and left a message. I listened right away. He identified himself as working for Mr. Cooper and wanted to know if I was interested in refinancing. He might be able to save me some money and said to give him a call back. When I called him back, he said that he was looking at all the payments that we've made on time and that he thinks he could get me down into the high 3's. I said that was great and he called me back three days later. He said they could get me down to 3.2. I was so excited.

Everything was very good with Mr. Cooper and everybody that I talked to was very helpful. The rep was very good. I'm extremely happy with the interest rate and the loan process went very smoothly. It went much better than any of my other mortgage processes. It was an awesome experience with Mr. Cooper and I'm glad with my financial aid.

I was transferred from Nationstar to Mr. Cooper. I refinanced because of the lower rates and I needed some cashout. Initially, Mr. Cooper wasn't able to beat some lower numbers I got from Credit Union 1. But once I was able to show that the rates they were offering were legitimate, they jumped right in and not only matched them but beat them. They provided guidance that was understandable. It was fine. I'm satisfied.

Mr. Cooper was awesome. They were very responsive, quick with questions and answers, and the whole thing went well. I already knew what I wanted so it was pretty easy. I already had a loan with them, so I just called to refinance to get a cheaper one. It'd be easier with them than going through another one and doing all this stuff over again.

Our experience with Mr. Cooper could not have been better. Every person I worked with was excellent too. I was very satisfied with their rates and terms as well.

Mr. Cooper bought my loan from National Mortgage and after that, we did a refinance with them too. It happened right here when this COVID stuff hit. We were trying to get our payment down. The manager, Kevin, was awesome and I didn’t have any problems at all. He was very professional and nice on the phone. He did a good job. Working with Mr. Cooper was positive. They tried to help us out as much as they could. We just got that lower payment and so that helped us out a lot as far as bills during this crisis.

I got something in the mail and I made the phone call to get some information on refinancing the old mortgage. It sounded like something I wanted to do. Everybody was nice and informative at Mr. Cooper. I'm making my mortgage payment tomorrow and it's saving me some money. I got a lower interest rate. I haven't had any issues thus far. It was a good experience overall.

I'm happy with Mr. Cooper. With COVID, the process was a little tougher because the title company had to come out to the house, but it wasn't a big deal. It took like about a month or so. Since refinancing, my payment's lower. I worked with a loan officer named Regina who was amazing. She was on-point, very organized, very detailed and very communicative. She made the refinance experience a really celebratory one. There was no stress.

Mr. Cooper has been a phenomenal mortgage lender. We paid our mortgage on time for an entire year. And because we did that, we were allowed to refinance our house to a much more affordable rate. Everything with Mr. Cooper has been awesome. We went through Supreme Lending and got approved. Then once it was final, Mr. Cooper picked up the loan as per the mortgage industry. I worked with Brad and Jeremy. They've got excellent customer service. I got zero issues with Mr. Cooper all the way around. We got reduction by 20% of our mortgage, which allows us to reacclimate that money into our children. We saved $400 in this refinance.

The people we bought the house from got the loan from Mr. Cooper. So, we were with Nationstar. Mr. Cooper was doing some program and they asked, "Would you like to refinance?" I did. And I'm at peace. Their reps were quite helpful and they were always there when I called. They answered all my questions.

I kept getting these emails and correspondents through the mail saying that interest rates are an all-time low. So I tried it. The rep from Mr. Cooper was wonderful. He was very respectful and informative. If I called, he called back really quickly if he wasn't able to take the call at that moment. Once this whole process started, even though he was busy, he called me. It was difficult to get ahold of my insurance company. He had reached out with them. The insurance company contacted me saying that they didn't receive a payment and he personally got ahold of them and said, "Hey, if you need to get ahold of me, I'll go ahead and take your calls even if I'm busy at that moment to get this squared away."

I had an existing account with Mr. Cooper. I refinanced with them because the rates were going down. Their people are knowledgeable and courteous. They were pretty open and they gave me some options with some incentives. And because I was refinancing with them, things are a lot easier. I got a lower interest rate. The thing, however, is we exchanged documents back and forth and I thought because I had an account, those documents would still be up at the website. But they weren't. An example would be the lending disclosure agreement. I had to sign off on that. But when I went back to look at it again, it was gone.

I was with another mortgage company prior and they were bought out by Mr. Cooper. I ended up refi-ing last year with them. When I refi-ed again this year, they did really good by me. Even when they did my refinance the first time, they were really good to work with. When the interest rates dropped out, I called and the guy reworked it and did awesome by me. They literally shaved four years off my mortgage without even having to have my payment go up. The only thing is the guy who came and did the closing on my house this last time was like a meathead. He wasn’t very pleasant to be around. My little dog came downstairs and he started freaking out.

The application and underwriting process with Mr. Cooper was easy and smooth. It took a couple of weeks and their rep was incredible. Also, I'm overly satisfied with the rates and terms.

Working with previous lenders was a paint. I have 800+ credit and it seemed that they always needed 1 more thing from me. I was tired of this type of poor service and wanted something better. A friend recommended Mr. Cooper to me. It couldn't have been easier! I uploaded my documents, and checked the website for updates. It wasn't long before a notary scheduled a signing at my house and we signed papers right at our kitchen table. I am very happy with the rate and great service!

I did a refinancing for a lower interest rate. Everybody at Mr. Cooper that I worked with was really great. They were friendly and they made the process really seamless.

I had a loan with somebody else and Mr. Cooper bought it, so I ended up with them. The reps were very helpful and professional. The process took a month and everything was smooth. I recommended them to a couple of my friends too.

Mr. Cooper offered me a good rate so I went through the refinance process with them. The process wasn't that long and it was really easy. They didn't require a lot of paperwork and the lady came right out to the house and we signed the closing docs. It was smooth.

This issue was resolved.

We were switched to Mr. Cooper and we've pretty much been with them since we got our home loan. I've been paying Mr. Cooper for about a year now and working with them was easy. The experience was very good.

I'm still in the process of doing one of my refinances, but the other one went cool. The interest rate was good with that first refinance. Then once I knew these rates were gonna go down, I had to seize the moment. It helped me out far as the pricing each month so it was an easy deal. The process took about 30 days after we did all the actual computing of the numbers. It was very quick but this second one is taking too long. Mr. Cooper wasn’t using my escrow to pay the taxes and I didn't know that so then by the time we found it out, I was in the process of refinancing. Now, they have to clear that up and then we can finish the loan. They need to hurry up ‘cause it's their fault. But the professional I worked with was a good man. He went above and beyond and did his thing.

I already had Mr. Cooper as my mortgage holder then they kept sending me things and telling me they could lower my interest rate so I refinanced with them. The process was seamless. The customer service stood out with the way they eliminated a lot of unnecessary stuff. It wasn't a big ordeal, like going to a mortgage broker and trying the hassle of getting the deal and getting your documents together. They made it easy, did what they said they were gonna do, and they were on time. They were impeccable and got back to me when they said they would. It was a great experience.

The experience was better than expected. The only thing I would suggest is more frequent communication initiated by the company on the phone until the final paperwork is completed. Not everyone has a computer to use in these trying times.

I had my loan from a local company in Arizona and Mr. Cooper bought it. I've been dealing with them since this COVID and with the call volume at this time, they still did their best to keep up with time and dates. I was surprised by the time frame, from the time they gave me the quote to the closing. I didn't believe it. It happened that fast. I was happy with the service.

Refinanced Home Loan. I was disappointed the way my refinance was handle by the person was managing the process (Ms **). I was not informed on was need to expedite the process and get closed and funded. I had to contact the person constantly to know status. The Title Company was not very transparent with their fees.

I sincerely do appreciate the assistance received from Gary **, Mortgage Professional and Sunee **, Loan Processor/Closing Coordinator of Mr. Cooper in refinancing my home. Both Mr. ** & Ms. ** were very knowledgeable, responsive, & professional throughout the entire process. They worked diligently to keep me in the loop as items progressed and were prompt to respond to any/all questions. Prior to working w/ Mr. ** and Ms. **, I was contemplating moving my mortgage loan from Mr. Cooper. However, as a result of the excellent service received from them I am a continued loyal customer. Not only do I recommend Mr. Cooper, I strongly recommend Mr. ** & Ms. ** in meeting your mortgage needs.

Mr. Cooper purchased my loan from the original place that I started my loan process. We never had any problems with them so we went through a refinance with them. We saw a better interest rate option and decided to go ahead and do that. One thing I had an issue with was it took them a minute to get the title company the information that was needed for me to be able to have the notary come and have the documents signed. The notary was scheduled for noon and they weren't able to show up at noon because she didn't have the documents out for us to sign.

About a month after we closed when we bought our new house, our loan was bought out or switched to Mr. Cooper. Then, a year later, we worked with them to refi. The process was about five weeks from start to finish. Everything was handled via email and it was very smooth. Pretty much everything they told us was exactly how it ended, so I was very pleased, and I'm happy with the rates as well as the monthly payment. I would highly recommend them to anyone looking to refi.

I worked with Valerie and she was such a good contact. She’d call me if there was any updates or expectation or to let me know what they were working on or what they needed if I did need to do something. I have a manufactured home so I can't get a great interest rate as good as I could if I had a regular home. But I was able to lower my interest rate and help out on my payments. I was also able to save money for retirement.

We've had a mortgage with them for three years. Their site and app are great, and everything has been fine. Given the positive experience, we opted to refi with them. They didn't offer the lowest rate, but matched the lowest we could find. Since applying, communication has been awful. I constantly have to ask for updates and everyone seems highly annoyed at my doing so. Then yesterday, when asking for an update on the appraisal which was turned in Tuesday, they told me the underwriting turnaround is 60-70 days, and that I'm lucky because other companies are taking up to 4 months. I emailed both the other lenders we got quotes from, they both have normal turnaround right now, closing in about 3 weeks.

Our loan was with Mr. Cooper then we decided to do a refinance with them as well. It went great. My interaction with their rep was quick, easy and professional.

Mr. Cooper is my primary mortgage company and I wanted to do a refinance to lower the payment. Their reps were good and we finished the process in about a month. I’m satisfied with the rates and terms that I got and things worked out well.

Everything was pretty efficient and pretty quick. The loan processor stayed in touch with every detail right up to the last day. It was all pretty good, straightforward process. It was nice to be able to actually talk to the loan officer who was gonna do the loan instead of from multiple channels and not being talked to the person who says yes or no on it. But Mr. Cooper needs to get their name out there more because I didn't even know they existed until the mortgage was sold. It's a pretty good company to work with.

My loan is VA. So I was just trying to shop for a lower interest rate to lower my monthly payments. I was already with Mr. Cooper so I went with them for the refinance. Everybody was cool and dealing with them was very professional. They were very well-spoken and informative about what they were talking about. Everything went smoothly. The lady that came out and did it was very professional and informative. It took about 45 days and it was easy. I saved some money from it.

I spoke with a service representative to verify best way to pay while switching homeowners insurance companies. Since a bulk check was sent to my previous insurance, no stop-payment could be issued, so my options were to pay or let Mr. Cooper know the amount to pay out of my escrow. I paid. Then I received a letter showing that Mr. Cooper also paid bringing my escrow to a negative balance. When I contacted them, they said I would receive a refund from the insurance companies and would need to send the check to Mr. Cooper. I received one from the previous company, but not the new one that received double payment, so contacted my insurance agent after 6 weeks. They contacted new insurance company who never received Mr. Cooper's payment, then contacted Mr. Cooper who after 1 hour on the phone said they would put in a stop payment.

Great Company to work with!!!! And very easy. Everyone we worked with was friendly, knowledgeable and committed to us. The follow up on all the details on the refinance was outstanding. The follow up after closing was also above and beyond any other companies we have dealt with over the years.

Refinancing with Mr. Cooper was cheaper and they had a lower monthly price. They kept saying that I could lower my interest rate and the process was good. They did it in a timely manner. Everybody could start out with them.

They were professional, informative and they followed up. We were able to cut years off the loan. But at the very end, they really weren't keeping me up to date and the closing costs changed very last minute. In the last few days, they told us that we were gonna close. I asked them when would that be but I wouldn't hear anything from them. So the communication could have been a little bit better. But they were really busy, which I understand.

I was already with Mr. Cooper and when I decided to refinance, they already set up everything for me, so I didn't have to look for somebody else. The whole process took about 10 days. I was able to lower my monthly payment and interest rate.

The people that helped me with refinancing my house were very helpful and knowledgeable. They answered all my questions. If I had to leave a message they always returned my phone calls in a timely matter. I would highly recommend Mr. Cooper to anyone buying a home.

I bought my house and then my loan was sold to Mr. Cooper. I just maintained it and refinanced with them. I saw that the rates were going down and I was reaching out to see what their rates were. They told me what it was and then I agreed to it. They were very professional and extremely informative. They never failed to answer any questions at all. They explained every step of the way what to do next. The rate that I got has significantly lowered my monthly mortgage.

They dropped my percentage down and it was like 1.1%. They were on top of everything. They let me know exactly what I needed to provide. Every stage was very smooth and very seamless. It was a lot easier than the original time I got the loan. I called them and they took care of everything. Even with all the COVID-19 stuff, they were able to arrange to have a notary come out to my house to do all the paperwork. The whole experience was very easy. Mr. Cooper is a great financing company, in general. I had my garage burn down a month after I bought the house and they've been very understanding. I live in the state of Washington so while they replaced roofing and windows, it's not a very easy task when every other day it’s raining. It's almost a year since my garage burnt down and I still haven’t finished doing the repairs because of rain. But they haven't been pushy or demanding. They just say they understand and to let them know once it’s done.

Our experience was exceptional. First person I dealt with was Dante **. Very personable. Very professional. Gave me options without forcing anything on me. Then Kelly ** was the loan processing officer. Again answered all my questions in a timely manner. Very professional. Process was easy to deal with online. Self explanatory. A job well done!

When we bought the house, we got Mr. Cooper. Then, they called about doing a refinance and at the time, we wanted to do it anyways. The rep we worked with was really helpful and she pretty much answered any question that we had. She moved the process along pretty quickly, so I was happy with her. Now, we are experiencing lower payments which is really nice.

Mr. Cooper's reps were very professional and knowledgeable. The whole process took about a month and things worked out exactly the way I'd hoped.

I was with Mr. Cooper then I refinanced with them. I received some e-mail notifications regarding rates and everything. I looked into it directly with them. Initially, I had a guy who told me he wasn’t able to give me a very good rate so I didn’t think it was gonna happen. I had a question and he transferred me to someone. He said it was one of their specialists. The last person handled it and answered every question super quickly. He quoted me a rate and we were moving forward. He got me the rate that I was actually expecting to get. It was a big difference between one person with the other. Either the initial person I spoke with was not too motivated or didn’t really know what he was doing. The refinance took approximately a month.

It's a good time to refinance. Mr. Cooper called me about doing one with them and since they were already my mortgage company, I agreed. They offered a lower rate and saved me a little over $300 a month. Their service was great and everything was pretty seamless via email, which I liked. They were professional, too. If I had a question, they were able to answer it and I don't recall any point where I felt dissatisfied.

Mr. Cooper reached out to me about doing a refinance and since I've not had a bad experience with them, I continued. The agent I was talking to was in California and he was very good. When I reached out to him, he responded almost instantly and was willing to stay on the phone with me. I have no idea how mortgages work but they were able to explain everything to me. The process was seamless and I didn't have to send in any paperwork. I could do everything online, upload my documents, and the site was very easy to use.

We like the lower rates of Mr. Cooper and that we're saving money. This is our third loan with them and their rep was very professional. We went from the 30-year to a 15-year loan. Everything was fine and we'd recommend Mr. Cooper. They're easy to deal with and they have good financing rates.

My experience with Mr. Cooper is very good. I was with another mortgage company. They switched me over to Mr. Cooper. But after I got switched over to Mr. Cooper, it seemed like their customer service is much better than the previous mortgage company that I had. So, ever since then, I've been with them for about two years now and it's just been great. They sent an email saying that I could save a little money if I refinance. So, I said okay. The refinance went quicker than I thought. Within a month, my refinance was done. I saved about $50 more a month. It was good. The reps were also very helpful. Any time I needed a question answered, I'd call and they would respond right away. I had a really good experience with all the representatives I had to deal with.

I owned three houses before and I went through different type of lenders but it was really difficult to get through to them. But Mr. Cooper was pretty simple. They are really easy to work with. My wife was talking to a lady and she was really helpful. She gave us different options, like if we wanna get money out, or if we wanted to do a 30-year or a 15-year. She explained all the options really well and that was what I wanna hear. She helped us a lot even to lower our interest rate. At the time, we needed to lower our mortgage as much as possible. So she gave us a guidance that a 30-year option will be better because our payment would be lower. I was really, really satisfied with Mr. Cooper. You get two months without paying the mortgage when you refinance and that's a lot of help. Not only that, it lowered our payment, which definitely we needed.

My original loan got sold to Mr. Cooper and every time I've had to talk to them, they've been very good. So, I decided to refinance and try to stay with them. I wanted to do it for a lower interest rate and everything went smoothly. My experience with Mr. Cooper's rep was great and the whole process took about a month to complete. I want to continue being a customer.

This company is a consumer's nightmare. First they overcharged my escrow account with made up estimates for my American Modern Insurance policy and failed to pay American Modern on time thus having my homeowners policy canceled. I called the insurance department and they said the premium had been paid but after checking with American Modern again it had not been paid. I had to pay over $1300 to reinstate the policy even though Mr. Cooper had the money in escrow! The American Modern agent said “ Cooper” always pays on the last possible day and in my case it was 18 days late. It then took several weeks to get my money back. I wrote the Mr. Cooper but never got a response. Very disreputable company! I just pray that they pay my property taxes on time.... They have lost my trust.

They reached out to me and they had a better rate available. The gentlemen that helped me out was super helpful. He was awesome. The process took about two weeks but that was because I was in and out of town. But they sent somebody right to my house, signed the documents and it was really smooth. They worked on my terms. When I was available, they were willing to talk versus when they were available. Their rates were excellent too. The lowest that it could have been.

Everything was good with Mr. Cooper except it took our loan officer a couple of days to call us back sometimes. It was hard to get ahold of them from the very beginning but once I got ahold of somebody, it went pretty quick. The refinance was completed in three or four weeks. I was looking to lower my interest rate and I'm really satisfied with the outcome.

I refi-ed with a local broker and it was sold Mr. Cooper. About eight months later, my mortgage rates have dropped down very low and somebody from the organization called me and let me know that there were some lower rates available. I looked into it and it was financially advantageous. So I proceeded to refi with them. Refinancing with them was very easy and straightforward. They did awesome. Andrew was my mortgage broker and he did a great job following through, really well-informed the whole step of the way. Then Johnny was the processor. He was also thorough, prompt and very easy to work with. I had a good experience. I was fully informed and no surprises along the way. The lower interest rates reduced my monthly payment and it's gonna reduce my overall payments for the mortgage. So it’s financially beneficial to me with a lower interest rate.

I was in a bad situation. Mr. Cooper took me on. I refinanced and I'm good to go. My situation got really better. I appreciate what they do. It was an excellent experience with their rep. I highly recommend them. The interest rate is lower than I can get anywhere else. They're also there every time I call, so I can't ask for more than that. Everything was done quickly and professionally, and I appreciate it. I've been with several mortgage companies in my life on several properties and Mr. Cooper is awesome. I can't say anything negative about them.

We started our mortgage with someone else and then we got a letter saying that our new people are Mr. Cooper. We’ve been with them for a year and they've been great. They answered any questions I had. It's really cool to make my payment on my app. I just swipe and it’s paid. Then we decided to refinance after a year and everything went smoothly. It was very easy.

Everything went very well with Mr. Cooper. The person that handled my refi was awesome. She handled everything, and quickly. She told me exactly what she needed from me and everything worked out smoothly. My twin sister is currently going through a refi, which she started at the same time I did and it’s been over a month. I've closed already and she's still processing her stuff. To me, it had to do with the lady that handled my case. I got lucky and she did a really phenomenal job. I got a good rate too. I was very happy with my experience.

Everything went great with Mr. Cooper. I like that I didn't really have to provide documents. Plus the way they did, it was like I really didn’t have to do too much. Doing it electronically, it was amazing and so simple. I've been putting refinancing off for a long time and I was not just sure. I had a bad experience when I first bought my home, dealing with real estate people. Then I felt it was that time, so once I got into it they were very professional, upfront and I really appreciate that.

They were helpful through the entire process. Not any problems. They kept me informed through the process letting us know if we need to do anything or if we need to furnish anything. We closed early and saved us some time and money. Thanks for the great help.

Our house refinance process went very smooth. Everything was as advertised from the beginning. When we needed to speak with someone we could actually reach the person we were working with the entire time. It was very easy. Our account manager was a pleasure to work with as well.

Excellent - it could not have been better. All communications and follow up were great. Mr. Cooper personnel are exceptional! - Thanks.... I would and will recommend Mr. Cooper to my friends and family for their financing needs....

The refinance process with Mr. Cooper was simple, easy and stress free! The Loan Officer that I spoke with was knowledgeable and assisted me all the way through the process. My rate was lowered and my monthly payment, I could not be happier!

I was very pleased with the ease in which my refi was done. The agents were a pleasure to work with. My only complaint is the survey Mr Cooper sends out. It's ridiculously long and time consuming. If they shortened the survey, I'm sure they would have more positive reviews. Thank you.

The only issue we had was at closing with Inspire closing company. They messed up on several documents. That held up the disbursement of funds for a week. We noticed the discrepancy at closing and told the closer at the time.

We first got our mortgage through Bank of America, and then they sold our mortgage to Mr. Cooper. Then we just decided to refinance with the same company so they could streamline the refinancing process. Everything went well. I didn't have to pull up so many documents and it was all handled online. Then the notary came to our door. It was a quick two-week process and then the loan was closed. The rep that I worked with was good too. He was timely, organized and didn’t drop the ball on anything.

Mr. Cooper contacted me to inform me a lower rate was available. They completed the refi in a timely manner and saved me money. The guidance and customer service I received along the way was second to none. Five stars!

My experience with Mr. Cooper went very well. There were no hiccups, they answered all my questions and I didn't have any problems at all. The rep was good to work with too. However, I like to have a document with everybody's signature on it, my own copy. But I don't have that.

Home loan refinance. I was very happy with Catherine who assisted me with completing the initial paperwork to apply for the loan. However, once that paperwork was completed, Catherine was no longer available to address concerns referring me to Eugene. Eugene (a loan processor) made a number of errors in submitting paperwork I provide, his following through was generally poor, he was disorganized and had to be reminded of details associated with my loan. I believe if I had not been very persistent, my loan process would have taken even longer than it did. To be fair, I am unsure if the lower rates resulted in a slew of loan requests which overwhelmed your institution, together with the environment created in COVID-19 exasperating the situation, or if the challenges I faced were the result of poor customer service. However, this was not the worst experience I have had.

I was with Chase Bank, and my loan was transferred to Mr. Cooper back in December. Then from this spring, I was just hearing about lower interest rates so, I decided to look into the current lender. I had been with Mr. Cooper for three months. I went ahead and looked into it, and they had great rates. I gave them a call, so I refinanced. I had no difficulty at all. It was so fast. It happened before my eyes. They were very seamless. I couldn't even believe how easy it was.

The first call that I had answered just randomly, the guy got everything done on the phone with me pretty quickly. He asked a couple of simple questions and he was able to give us a general amount for the new interest rate and for our new monthly payment. And then, he sent us an email to DocuSign everything while we were on the phone with him, which was done. All that was fine. But afterwards, it was a little vague because we got the DocuSign, and then the Mr. Cooper portal updated with a closing date and other stuff, but I never got a phone call that said when it would close.

We already had a home loan with Mr. Cooper and decided this was the right time to refinance to lower our interest rate and monthly payment. The process was very smooth and every person we corresponded with was very professional and was able to answer all our questions and help guide us through the documents needed and how to transfer the info via the computer. Very patient!! We appreciate all their help and we would definitely recommend Mr. Cooper to others. Thanks.

Refinance. Everything was great, everything went smooth, no issues. Closed faster than expected. Uploading the forms was easier than trying to get them to someone. Every process had someone call and check up on me and how smooth the process was going. I liked that.

I have been a Mr. Cooper customer for two years now. Service has always been good and quick. For this loan, Mr. Cooper reached out to me stating interest rates were lower and if I wanted to refinance. I have never had that occur before. Everyone I have dealt with has been friendly, helpful, and courteous. I would recommend Mr. Cooper to everyone.

We wanted to refinance because the interest rate was several points lower than what we had, but we didn't want to go through a huge hassle to refinance. The customer service representatives we worked with made it clear and straightforward. They divided up tasks, so we never felt overwhelmed with things to do. The representatives were patient and helpful throughout the process and quick to reply to my emails when I had questions.

I was treated so well by all the representatives at Mr. Cooper. They had my home mortgage already but I did a re-finance and it was clear, smooth and very easy to follow as it proceeded through the process. I liked being able to check on the progress online as well as having a direct phone number and email to call for each person who assisting me during the application and closing.

We had refinanced with Countrywide at one time, then Nationstar took over, and Mr. Cooper went from there. We decided to refinance because we wanted to put the payment down and the process with Mr. Cooper was very simple. It didn't take three weeks to complete and everything went smoothly. They also gave us good guidance and refinancing with them allowed us to save a couple hundred dollars a month.

Mr. Cooper bought our mortgage about on our third month of having the house. It seemed to work out well. The system was easy to go online and make the payments and everything went through in a timely manner. Everything was crystal clear when I looked for any information on the website. I got a call recently to do a streamline refi. The rep was very friendly, very informative and helpful. If we had any questions, he knew the answer almost right off the top of his head. When he said he would give us a call tomorrow, he followed through and he did what he said he was gonna do. He contacted me after it went through and told me that this was the ideal scenario for refinancing our loan. It was finalized in 11 days. I was very happy with it. We dropped our interest rate by 1.5% and dropped our payment by about $250 a month.

I wanted to stick with Mr. Cooper when I refinanced because of the ease of doing business and because their price is right. I didn't know what the process was for refinancing, what went to it, how it went and what documents and things that were needed but the two people that I worked with were very helpful. They were very easy to talk to, easy to understand, and easy to ask questions to. They didn't make me feel dumb when I asked questions about certain things and they were very good about answering my questions and helping me. Both of them told me that they were dealing with COVID and trying to make the process as smooth as possible with the situation and not having to have me come in to sign any documents in person. They were on top of everything. Mr. Cooper is easy to contact when I have questions about my mortgage payment or things like that. They've also been open in communication with me.

Everybody that I spoke with was very courteous. They were very diligent and they did fast follow-up. The process itself didn’t take long at all. I closed it seemed like within a couple of weeks. So it was pretty quick. The guy that I was speaking with during the underwriting process told me everything I would need and I submitted everything early that day. I had a decision within a couple of days. It was a matter of me setting up the appraisal but it was a pretty smooth transition.

I was shopping around and I Googled about refinancing. I was getting quotes, so I figured I'd also reach out to my current servicer, Mr. Cooper, then I was able to connect with a representative fairly quickly. He was very knowledgeable and made it pretty seamless for me. I had already done a lot of my homework online and I went through different options with him. He gave me the pros and cons of each option that I was considering and he was very patient as I kept asking more and more detailed questions. Then we narrowed it down to what works best for me and refinancing with them got me savings.

After we purchased the house, the loan got bought and we ended up with Mr. Cooper and we refinanced because the rates were better. They made it easy to refinance with them. Everything was great. They were very communal. Everything happened the way they said it was gonna happen. There were no surprises.

Our mortgage was sold to Mr. Cooper and we went with them to refinance. We got a better interest rate from them and the process was easy. From start to finish, it took three weeks and was really quick.

Mr. Cooper was fantastic. I got a letter saying that my escrow amount was going up so I called them and asked why because I was paying extra. The guy said, “You know, our rate is cheaper now than it was when you refinanced before.” I asked how much cheaper and asked if I have to pay the appraisal thing and he said, “No. Your appraisal is still up-to-date. You can go ahead and refinance.” So I refinanced.

Mr. Cooper gave me good choices. The underwriting process took two weeks. I'm still waiting on some situation about the details about the escrow payments for the insurance, but everything was smooth. And the people working there were very nice. Every time I called, they called me back and gave me the information I needed. They explained the process very well. Since refinancing I have a better rate. It is always good to pay less especially in these times, and you should take advantage of the better rate. And also, my credit helps a lot with this one. I will recommend Mr. Cooper.