Mr. Cooper Reviews

From start to finish, the refinance process went very smoothly. My initial contact was with DeVante ** who helped us with submitting the necessary information for the loan application. Once that was submitted, the loan officer, Kim **, was very helpful in providing updates about the process and making sure every detail was correct. Both of them were very professional, friendly, and took whatever time was needed to answer questions we had about the details of the process. They are to be commended.

I assumed the loan from my mother and it was sold or bought by Mr. Cooper. I wasn’t quite sure at first, frankly, and I didn’t quite know what to think as I hadn’t heard about them and that to hear mortgage company called Mr. Cooper. But I've always had a good experience with them. They’re very prompt in getting back to me if I had any questions and they're very helpful. I tend to have a lot of questions and they never made me feel like they didn’t have time for me. They didn’t have to transfer me to someone else or anything like that. Everyone provided excellent customer service and they’re very friendly. I like the ease in everything and then the process was fast too. I felt that they were being honest and they told me from the beginning what it was going to be, and the end result was pretty much what they said it would be as far as how the whole process would go. So, I would recommend them to anyone.

They helped me and stayed true to their word and that a quality that's hard to find. I would recommend this company to anyone looking to buy or refinance their home. The agent I spoke with was on point with all areas of the process.

To begin with, I have never written a negative review about any company before, but I felt compelled to write a review to warn others about having a mortgage with Mr. Cooper. I refinanced my mortgage with Loan Depot in September 2019. During September, I made loan payments before my loan was sold to Mr. Cooper in October 2019. Those payments were not applied to my loan balance with Mr. Cooper. I contacted Mr. Cooper in October letting them know the funds had not been applied to my loan balance. I was told that this issue would be looked into and resolved. I never received a call back.

Very good customer service. Did everything they said they they Would. Friendly and prompt professionals! I thank you for helping veterans and I will send customers your way. May you have a Happy New Year 2020. Scott and Debbie ** Brighton Colorado

All of the agents with Mr. Cooper were friendly, informative and prompt to get information to us. Anytime we had questions they had the answers. And if the didn't, they would get us to the person with the answer. I always felt comfortable and never pressured to make a decision.

Updated on 05/13/2020: For the fifth time, Mr. Cooper has incorrectly applied my additional principal only payment and took interest. The last time this occurred, it took weeks to correct. NOT happy doing business with them.

From start to finish Randall and Erica did an excellent job in keeping us informed and updated throughout the entire process. It was absolute pleasure working with both of them and are very satisfied with the results and service I received. Thanks again.

We did our original mortgage through a company that sold the mortgage to Mr. Cooper. We looked at them first just because they sent us a couple of advertisements and I thought that most companies don’t refinance their own loans. The whole process was nearly flawless. It was an interest rate reduction loan and we didn’t have to supply any additional collateral or additional tax documents, and so it was just like an in-house refinance so it was pretty easy. I really didn’t have any questions, and when I did, we jumped on a phone call and answered them real quick. It's just that the fee is a little high for an in-house refinance. I had the assumption that since they already had the loan, there shouldn’t have been more than a few hundred dollars total in fees.

The entire process went faster and smoother than I would have thought possible. The personnel I spoke with were all very knowledgeable and thorough. In some cases, they were even able to anticipate my questions. Very happy with the way everything went and of course with the final result. My refinance was funded and completed just before Christmas - exactly as they had promised.

This was the absolute best and easiest refinancing we have ever done! Seth made it a smooth process for us. He had great communication, outstanding process and took time to explain it all and everything in a very timely manner.

I paid the price.... They messed up my tax payment from my escrow account and decided to send me a cutesy little video telling me that they were raising my mortgage payment $500 a month and when I called I got nothing but that's what this county sent us. They weren't willing to work with spreading the amount of missing taxes out over the length of my loan. They insisted that at first it be done within one year but I got them to spread it out of five years and lower it from $500 a month more to $300 a month more. I don't quite get the math on that but I plan on refinancing my Mortgage and leaving the ** company behind.

Everything was upfront and explained before anything happened. So, we were not in the dark or surprised upon something. It was hassle-free. Everything went smoothly and the guidance was excellent. I refinanced to consolidate and get us in a better financial position where we were. It was convenient to do it with Mr. Cooper because we already had an account with them. They have, I think, the title, everything with it already.

Both of the reps were awesome. They made everything easy and everything went so smoothly. They asked me what they needed, they got it and we moved forward.

I thought of refinancing due to a lower rate. Everything went really well with Mr. Cooper. The did a really good job and I'm very happy with the new rate and terms.

Mr. Cooper is our mortgage company and our recent transaction with them was a refinance of our current mortgage, which made the process a whole lot smoother and simple. There was very little required from our side other than a few documents being signed and they made it very convenient for us. So, overall, the experience was very good. Everybody was very considerate and returned our calls promptly. We worked with two gentlemen and they were both very attentive. They were also very knowledgeable when we were discussing the options. It took three weeks to do the refinance and we got a better APR.

Mr Cooper purchased my Loan from another company. Mr Cooper advertised everything would transfer, auto payments payments and all. Notified less than a week before December 1st payment was due. When using Mr Cooper's website my loan did not exist, so I called, the representative said everything would be fine and that I had a 60 day grace period. I did want or need a 60 days grace period, I just want this to be transparent as Mr Cooper boast about online and over the phone. Well, by 10 December the automatic payment did not happen, I was able to log into my new account, of which it stated my payment was late.

Was forced over to Mr Cooper a year ago because they bought our mortgage. My wife and I are in the process of completing a refinance and getting away from this joke of a company. I called with weeks in advance to let them know there’s going to be a delay in payment because the refi payoff was coming and asked the FINAL day before they would report this to our credit. The novice of an agent advised the wrong day and it got reported to our credit as 30 days late. Called today to check in with them as they pester us almost daily sometimes every house with phone calls and texts to be given the bad news that this was now reported to my credit as a late payment... after being assured by an agent mere days before that we would have nothing like that to worry about until 12 days from this point.

I was impressed with how easy they were to deal with and how quickly they responded to our initial inquiries. Within a few days, I had all the information that I needed. They handled getting all the documentation put together and they even sent the closer to our house. It was nice ‘cause we live in a rural area, and we thought we were gonna have to drive 60 miles to get this taken care of. They were right on top of everything. We used the loan to buy my husband a new pickup, which costs $80,000 these days. We sat down with our financial adviser and figured out that instead of pooling the money out of our 401(k)s, that it was cheaper to carry a loan on the house because we owed nothing on the house.

My first mortgage company sold the mortgage to Mr. Cooper and the interaction with their reps was perfect. Everything went on greatly and I was happy with the way and the representative that I spoke with handled the situation. It was easy. I checked on several refinancing agencies and the conditions that they gave me was almost one of the best. I'm satisfied with it.

My loan from UHM got bought out by Mr Cooper. My first inkling, was "oh my God, what's happening?" Not to worry, they're awesome! Customer service is great, answer any questions whatsoever. I've only been a homeowner for a year, so I'm a newbie. I put extra money each month either towards my escrow, or principal. It's really quite an easy equation... PAY YOUR MORTGAGE, NO PROBLEMS! I saw a website that gave Mr Cooper bad ratings.... Again, PAY YOUR MORTGAGE! It's really an easy equation- like, it's hard? I'm amazed some people have actually KEPT a mortgage for so long. THANK YOU MR COOPER!

I was placed into a Mortgage Modification by Mr Cooper. They would not tell me the terms or conditions that I would be getting once the modification was complete. They kept telling me that I would not receive that information until I went thru their 90 day trial period. During the trial period, I was given a dollar amount to pay each month. They would not tell me how much of that payment was going to principal or interest.

With refinancing, I had the option to lift the PMI but I had some issues with the last company I was with, with the escrow. They couldn’t get it figured right, so I got tired of dealing with that. My father uses Mr. Cooper and he told me about them. Everyone I dealt with was very helpful. They didn’t make me feel rushed or anything like that. Everything worked well with the emails and phone calls as well. Phone calls were always for me, to my convenience, as far scheduling around work.

I called MR. Cooper in October 2019 to have a Cash-out refinance, spoke with Maya **. She said everything was good to go after I sent in all documents and paying the appraisal fee. After that herself and her supervisors were hard to get a hold of or did not even get a response back. I’m so disgusted with the whole process!

We were already a client, so it was an easy process 'cause we're already familiar with them. They explained the overall terms very well and it was very easy to stay in contact. We were happy to be able to stay with them.

I bought my mortgage and it was sold from the underwriter to Mr. Cooper. So, they are servicing it almost from the first month and I've been with them for a year and a half. But I was kept in the office of some other companies to refinance, so I called up Mr. Cooper to find out if that's possible. They said, "Sure," and so I did it. I spoke with Esther first and she was very nice and pleasant. It can be daunting and very complicated, but it was very simple, and they needed very little information. Within a short time, they had all the documents. She passed me off to Chris, and Chris handled everything really quick. And then within less than a month, everything was done. It was incredible how nice it was. It saved me a lot of money, and I'm a happy camper.

My loan from a previous company was sent to Mr. Cooper. There was a lower interest rate in my area so I inquired about refinancing from them. But there were a few discrepancies. I was quoted one thing originally, but once I got to the closing, everything was different. I had two different people. The original one was a female and she quoted me one interest rate. I got 1,085 and my interest rate was supposed to be 4.1-something. And then, once I got to the final person, the mortgage payment including the escrow was totally different. He told me the interest rate would be 4.25 with my credit.

We came from another loan servicing place to Mr. Cooper, we were pleased with the transition and enjoyed their website way better than our last place. We were not aware until Mr. Cooper called us that we could get a lower rate, which made it seem they were looking out for the customer. The refinance with them was fast and effortless on our part. Excellent communication. 5 stars!!!

The people at Mr. Cooper were easy to deal with and easy to get in communication with. They were the third company that bought my loan after I initially bought my house a year ago. So when they contacted me, asking me if I was interested in refinancing, I took the information, and then they persuaded me to do so. It made sense to me. The process seem pretty smooth and fast and exactly how they kinda said it would be. It was all-around pretty simple. The process took three weeks. It allowed us to do what we needed to do. So once it was finished, we could move on to the project we were hoping to take care of with the refinance. We wanted to redo our kitchen and by pulling money out by refinancing I got us a little bit lower rate.

Parents already had loan with Mr Cooper for some time, due to their age they decide to put my name on house. From the get go it was a piece here and a piece there. Finally elderly parents got aggravated and stop process with Tori after being told we they need to upload there Bank information. Tori said to upload page show deposit of their social security checks and retirement. After doing this and wasting a whole day trying to get copies of said documents she informs me we need to upload all pages of pages of bank statements. When I asked her why she didn't tell me that at first, she replied she didn't know we needed all of the pages. Mind you parents credit are both in the 800 and mine is middle 7's.

Our mortgage was sold to Mr Cooper two years ago. I have nothing positive to say about this company. They take much longer than usual to pay the home owners insurance that is in escrow. The last few months have been the worst though. They marked us as having missed a payment and it dropped our credit score very significantly and they missed that it has been paid on time. I am very diligent about keeping negative marks off my credit score and this just floored me that they didn’t check before submitting it to the credit agencies. We have had multiple letters that our mortgage is late when in fact they missed that it has been paid. We just set up auto pay beginning of the month and just received a letter that the mortgage is late. What else do we have to do. We did what you want and are paying how you want and now we are late because you can’t figure out how to auto debit a payment. Very dissatisfied. I wish there was an option for no stars.

LoanDepot sold my loan to Mr. Cooper. Since I already had a loan with them, I thought it would be easier to get a refi from them. Christopher was okay in the beginning. He was very attentive and he made me feel comfortable. He told me I would have two months of no mortgage. He pushed it so to the end that I had one month, which is very close. And the credit card was the same thing. I had 30 days before my mortgage is due again, and they promised me it will be two months in the beginning. But once they had me in there, I had to go through five people to get to him, then he would call me back. And him and Jason were a team.

Mr. Cooper did everything as soon as they were supposed to. Everything happened nice and quickly. They were perfectly satisfactory to me. The rep was very nice. He always called me to check on how things are going.

I spoke to a rep of Mr. Cooper and I got what I thought was some honest answers. They were not just talking to me as a potential sale. I liked that. I already had a loan with them for my previous mortgage, and one of the reasons why I went with them the second time is because they actually contacted me. I was getting a lot of notifications of lesser interest rates and whatnot, and with my previous mortgages when I’ve got notices they don’t really contact me. But this time they contacted me to say, “Hey, listen. We could give you a lower rate,” which helped me a whole lot. I appreciate that. I liked the way they were proactive in trying to help me out. They were pretty straightforward and they made it easy to do.

I enjoyed refinancing with Mr. Cooper. They were very friendly, professional and knowledgeable. They provided the exact information that was needed to complete the refinance. The process was completely electronic so it was faster and easier. It was outstanding.

Mr. Cooper's mortgage professionals were nice people, but they’re misinforming because I kept asking if there is a closing cost and they kept telling me there isn't. I probably didn’t read all the documents like I should have, but when the underwriter came there to sign everything, I started looking at it. There was a $4,000 in closing cost. I'm assuming that that was their way out of that saying I don’t have to bring any money to the table. But that wasn’t the question I was asking. I lowered my payment which was my goal. But I’m pissed that they got me for that amount that every single one of their personnel told me there was no closing cost. I may refinance and leave Mr. Cooper because of it. Even if I have to eat some more money, it’s because they pissed me off and lied to me. I’m not gonna recommend them.

Mr. Cooper had my original loan. With the way interest rates were dropping, I inquired about refinancing my old mortgage. Their rep ,Rita, was awesome. He was very quick to respond on emails, called to check on us a couple of times, let me know where they are at and how long it was gonna take. I used him in the past and he was awesome. That was why I went back and used him again. Refinancing with them just lowered the years on my mortgage. He helped me with that and I had a great experience.

My mortgage was sold to Mr. Cooper a long time ago and I decided to refinance with them for the rates. It was half an hour call and I got the rates, the terms, how much my payment would be and made the decision. They emailed and called me when they were supposed to. Everything was okay and I got a better APR since refinancing with them. It was a good process. I imagine all the banks have a similar process, and it worked out just fine.

I couldn’t ask for a better group of people. Eric was awesome, and then, Carly was seeing the process through. Anytime I tried to call them, they immediately called me back. I even sent an email to Eric’s boss regarding his experience. He was awesome. I will deal with him at any given time. I feel like he went above and beyond for me.

We were trying to get cash up for home remodeling. Our existing mortgage was through Mr. Cooper so we refinanced through them. Their customer service was topnotch. The reps were great and amazing. We were in contact with them all the time online and over the phone. In the end, we got what we were looking for.

I had missed a payment by one day about 2 months ago, so I had a late fee of 40-some dollars. I called them to pay it and the girl I got on the phone said, “Well, you have perfect credit, perfect payment issue with us, how about you just do an in-house refi with us and we’ll drop you down a whole percent and then you skip December’s mortgage.” She was a sweetie. I said, “Cool.” They had just the email stuff, so the process was like e-signing and all that. It’s just technology and push a few buttons. Still, the second rep that took over the main part knew her job. So, the people I talked to were absolutely wonderful.

When I refinanced with Mr. Cooper, there was very little I had to do. The process took 30 days and they did everything for me. They lowered my interest rate and I was very satisfied with the experience.

Always a pleasure working with Mr. Cooper. We have had them as our mortgage carrier for 6 years now and never have had any issues or problems. The staff has always been extremely friendly and polite to work with. They made refinancing easy and super fast and convenient.

Everything was really good when we refinanced with Mr. Cooper. They made the process easy and provided excellent guidance.

My loan was transferred to Mr. Cooper years ago and they were great when we did a refinance. I just had one issue that they didn’t quite clarify, and I paid points that I didn’t realize I was gonna have to pay, but other than that, it was good. My payments are lower.

The refinance application process as well as the whole experience was very efficient, especially with the use of available technology. In addition, the agent(s) kept us informed every step of the way, returned phone calls in a timely manner and answered questions in a transparent way.

We pay into the escrow account expecting them to pay our tax bill when it comes due. Nope. Took numerous phone calls to get them to pay it. That was 2018. Guess what. Same thing in 2019. They use people's money as long as they can to make money with investments, whatever those investments are. Too bad I can't give them 0 stars.

Everything went great during the refinancing. There were two persons I dealt with. It was a young lady and then another guy took over. When I talked to the lady, I asked her about the different programs, and she told me about the one that we got. I thought it would fit better, and she thought it would fit better, so that was what we did. They made it easy, and everything they told me was true. If they told me it would happen, it happened. Since the refinancing, I have lowered my interest rate. Mr. Cooper is professional.

I’ve been very satisfied with Mr. Cooper. They bought out my first loan, and with the refinance, we saved $300-and-some a month, which we’re gonna put towards the principal. Their rep did a fantastic job. He walked us through it and made it very simple. He was very polite, knowledgeable and friendly.

11 months Can't get it right! 29 calls, 20 emails, 1 response. As of December 9th 2019 None of these documents have been updated to reflect my decrease. I have had to involve an attorney the insurance decrease of about 900 dollars and tax abatement of 589 dollars. And they are stating I'm two payments behind which I am Not!! Because the first payment was paid to my previous lender/bank so it has pushed my payments back. The payment shot up to 700 dollars more because they do not know how to adjust the escrow!!!!! Refinance do what you need to do to get another lender. They do not even know the Mr Cooper email address. :/ My mortgage was sold as of Jan 12th to a new lender but I don't know if it will make it worse...

We already had a mortgage with Mr. Cooper and refinancing with them was the easiest thing I could have asked for. Devon, the gentleman I spoke to at first, was very clear with everything that we could do, with my options and different ways we could do it. He kept the beginning process super easy. On paper, we've lost our PMI. We went to a 15-year versus a 30-year, which was our main goal. And our interest rate went down over a point. So, those are all huge benefits that hopefully we'll start seeing as soon as we start paying our mortgage. It was a great and easy experience, overall. There was no hassle, no headaches and it'd definitely be the mortgage company we'd go to if we ever purchase again.

Mr. Cooper is the worst company I have ever done business with. I am in the state of Wisconsin and my contract indicates the tax disbursement should be sent to me directly to me as opposed to the taxing authority. I get break on my income tax returns if I have receipt stamped paid in full by December 31st, from my taxing authority. This is why I take the payment in directly. I have done this for 18 years and never had an issue.

Fantastic! We shopped around and found Mr. Cooper to be the most helpful and simple process to refi our existing VA Home Loan with the best interest rate of all. I recommend that anyone considering a refi get a comparison from Mr. Cooper.

I was amazed at how easily we went through the process and how quickly things got done. Tom ** and Adriana ** were my main contacts, they kept me thoroughly informed at every step, answered every question promptly and were both friendly and completely professional. For anyone thinking about a refinance or loan, I would highly recommend this team.

Professional and courteous, knowledgeable and speedy, totally satisfied with history of my loan. Returned my calls promptly and had correct response to my inquiries. Returned calls when he said he would and I would highly recommended Mr. Cooper to friends and family.

All employees did a great job, Eddy and Ivy, I did have to help with the title process but it worked out in the end. Thank you for the chance to work with your associates. I will pass this on to people interested in a loan.

They were very good and easy to work with and also a pleasure to work with. Everything went smooth in the working. I would recommend them to everyone. It was fast and efficient. The money was very prompt in communicating.

I loved working with your staff. They were very punctual and very nice. The process moved quickly and without a hitch. I would highly recommend your company. The last time I re-financed through another company, it was a nightmare. So glad I went with Mr. Cooper.

Being a recent new homeowner, I thought for sure I couldn't refinance only 8 months after my original loan but I was wrong. I called Mr. Cooper to ask about the much lower rates I had seen on the website and a great service rep named Derek ** efficiently, professionally and accurately handled my request in just a matter of days. It was simply the best financial transaction I have ever experienced, and I am savings huge on my house payments thanks to the diligence of Mr. Cooper as a company. I HIGHLY recommend them and all of their services.

The whole process took only a few weeks. Very glad most things were handled via email. Only down side was that the costs and payment were not what was quoted when we started the process which were deciding factors in choosing who to refinance with.

My experience was a good one considering I was not looking to refinance. I had been contacted about my payment that I was having difficulty with. They offered to look at refinancing options to see if the payment would be lowered. It started abruptly and was almost a seamless process from beginning to end. I’m happy with the experience and with the ease of being able to complete the transaction from my home.

Mr. Cooper was the original lender so refinancing with them was easier. I had an excellent experience with the representative who I worked with and he was able to answer all my questions in a timely fashion manners. Also, his discussion of the refinancing options was very straightforward and clear. I had a good experience overall with the process. I first heard about Mr. Cooper through a friend and I would definitely recommend them as well.

Mr. Cooper seems to advertise themselves as customer based and how they are revolutionizing the customer experience. Well, they are disillusioned or need to make some major changes. I refinanced in Sept. My 1st payment was due Nov 1st. I sent this payment to the company who closed my loan (loanDepot.com) as my loan had not sold yet. Let me also preface by saying that I work for loanDepot.com so I am very well versed with the ins and outs of mortgages and loan servicing.

Our initial mortgage was bought by Mr. Cooper almost as soon as it was established. Mr. Cooper immediately sent us a bill saying we owed back a mortgage payment for the month we didn't have to pay as it was the first month of the mortgage. I called them and informed them that we did not have to pay until the 2nd month; it took time but they confirmed. However, the primary customer service person I talked to was incredibly rude and unapologetic for scaring the crud out of us.

This company is terrible. Raised my escrow with no explanation. Its seems every time they don’t know what I’m talking about. I bought a house and was really hoping to build credit over the past 6 months. They’ve only updated one so I call and apparently they report every month so disappointed.

I used a broker when I first bought the house, and then the mortgage got sold to some other company. It went through a few different hands and ended up where it was at Mr. Cooper. I also refinanced with them once before. Then I called them to ask about the buyout price of the house ‘cause I was trying to decide if I should just buy the rest of it and spend the money now rather than having to think about it for another three years when I'm gonna be dead. In both times, it was a mechanism for me to have more money day-to-day. My interaction with the rep I worked with during the refinancing was absolutely fabulous. She was very on top of things, kept moving things forward in a very polite way, and was very supportive. Things like, “Oh, you don’t have to do that. Just email me, blah, blah, blah.” She made it as easy as she possibly could. It was wonderful.

I have a non escrow account on my mortgage. My taxes are paid with a payment plan with the City of Phila. and are paid in full. Mr Cooper claimed that I am delinquent with my taxes. Now they took my non escrow account from me and raised my payment. I sent proof that my taxes were paid to two Mr. Cooper reps and no response even though both reps said they would get back to me. I was contacted by a Customer service supervisor who keeps insisting someone from the City of Phila contacted her. I spoke with a City of Phila manager and she said the city would never call anyone about taxes.

I started with the application process at Mr. Cooper online and then they called me. The interaction with the rep was perfect. It was the easiest thing I could have done. They said the whole process was gonna take longer but then it ended up going really quick. It was also very easy to stay in communication with them. I was also happy with the rates and terms. The closing costs for me were a little high, but in three years, I'll recoup that and the savings through interest was worth it.

Mr. Cooper bought my loan from Pacific. Everything went great, and they've been good. In each different steps, I got phone calls or emails in regards to what was going on. Everybody’s great.

Mr. Cooper was my new servicer from LoanCare. All communication said there would not be anything further to do if payments were automatically drafted. LoanCare drafted my payment 12/1/19 and Mr. Cooper drafted my payment again 12/9/19. DO NOT USE THIS SERVICER. THEY ARE HORRIBLE.

Dealing with Mr. Cooper's people has been above and beyond fantastic. The first gentleman who I talked to was extremely pleasant and very helpful. He answered my questions, worked with me and he did all the paperwork then gave the process to the second gentleman. They were very helpful communication-wise and they told me what I needed to do. They were very caring and professional, and I felt their honesty.

My father in law that has cancer had us move in to take of him. The roof leaked and we got a estimate. He signed the check back on Nov 5th. The gentleman told us the wrong address to send it to. He said we will get the check Before Thanksgiving. Mind you we have a company in store for us. Thanksgiving rolled by. No check. So he called Friday after. They said they couldnt locate the check. Call back monday following. He did just that. On hold for 40 min he finally got someone. Only to say the check was sent to the wrong address and had to file for a claim. There was no record of the check. He said to call back in 2 days. He did just that. Only to be told once again there was no check and is he sure he sent the check. After 20 min of arguing he hung up.

After having my loan transferred without my knowledge or consent I was forced to register with Mr. Cooper. With help from one of their agents I registered and set up auto pay. I informed the agent the existing mortgage company had already drafted my payment for December and did not want another one taken this month. Well that is exactly what happened. In my effort to have the payment returned I was told that Mr. Cooper was not at fault and I would have to wait for the other mortgage company to reimburse me, 5-7 business days. I don't know about anyone else but I can't afford two Mortgage payments in a month. Now I set in overdraft, other bills coming due. I was told basically, too bad. I had to get very stern and point out it is in fact Mr. Cooper's fault and I should not be the one scrambling to cover their incompetence.

I refinanced my mortgage for the cheaper interest rate, and the Mr. Cooper reps I worked with were were friendly and knowledgeable. There was a quick turnaround and I have lower payments.

To save funds and have lower payments, I refinanced with Mr. Cooper and it was a good experience. The process took less time than what I expected, which we completed in less than 10 days. And I got good rate and terms on my new mortgage.

December 9 about 10am, I called Mr Cooper applying for a mortgage to buy my second home. What a surprise when it was denied because my credit report (this is what mr cooper said) it was about 614. And should be at least 620. After this immediately ask for my credit report to Credit Karma, it was about 680...same day 30 minutes later.!!!

I was originally with Nationstar Mortgage, which I thought was a poorly managed organization but dealing with Mr. Cooper I was better off. My mortgage rate has been adjustable, due to a product offered when rates were fluctuating enormously 2008-2009. I had the option to fix the rate after 2yrs, that never was approved. Even at the lowest rates my mortgage rate Increased a few hundred dollars. Never decreased, not at all like adjustable provisions. My payment began at $1800 it's now $2400, very small chance of a decrease since they've undervalued my property each year, lessening equity value.

Mr. Cooper's rep was very professional. He answered all my questions and he was spot-on. I got excellent guidance from them as well as a cheaper payment. Mr. Cooper is a good place to do business.

Mr. Cooper's rep was great. He guided me through everything and let me know what was going on after our loan with Pacific Union was transferred to though. They gave good guidance and got our loan payment lower, which was the biggest thing. Overall, I like working with Mr. Cooper. I'd rather stay with them for anything.

Mr. Cooper has a terrible and rude customer service rep, and they will not work with you like other companies. I will not do any new business with them. I called customer service to clarify an issue with my billing and I found a representative, who was angry and uncooperative.

We have our mortgage with Mr. Cooper. They called us and then we did a refinance. Our rep was easy to work with and very understanding. Everything went very smoothly.

I have had a mortgage with Nationstar and now Mr Cooper. They have paid my property taxes late, failed to complete a promised re-fi at a lower rate, and on, and on. No different in service or attitude than from Nationstar and it has always been a real horror show. You’ll never get the same person on the phone twice, let alone specific factual information. I strongly suggest getting in independent audit of what they say you owe before taking their word for it.

I was given very thorough guidance. I've dealt with the same main contact throughout. He was informative and quick to respond back with any answers to the questions I had. I've enjoyed working with him. This second time, the whole process took only three weeks, which was what they told me. I got a lower interest rate which saves me about 50 bucks a month. I've been very pleased with Mr. Cooper.

I decided to refinance, it started out with communication and emails to get it all started, after that, it all fizzled. No one would call me back, no one would answer emails, or voicemails. I got directed all around their phone system, one number I was given just kept asking for a "state code" over and over again. It took 30 minutes to ever get a live person on the phone. My 2 loan officers would not get back to me. I have never refinanced before which I told both of them. One of my credit cards was not paid off and he said it was because they don't pay off small accounts, this was never told to me. He said "all" accounts would be paid to save me money each month.

Our refinance with Mr. Cooper went well. It took about 12 days to complete and we got great rates and terms.

I purchased my home in February and then I had my mortgage refinanced. The people at Mr. Cooper were exceptionally friendly, very helpful and efficient. They really knew what they were doing and they were willing to assist with all my questions. The process took less than a month, and I was very satisfied with that. I would do it all over again.

My mortgage was transferred from Loan Depot to Mr. Cooper. I was transferred before the insurance period was over so I wouldn’t do business with Loan Depot again. But everything went well with Mr. Cooper. Mr. Cooper offered me a VA streamline. It was a reduction of interest rate. Our interactions were mostly e-mail. I talked to a couple of people and they were very cordial and explained everything that I had questions on. They followed up pretty much with me before I would have to contact them. They were in constant communication with me, and their rep, Jorge, was very informative and very responsive.

The application and the underwriting process with Mr. Cooper did not take long. I started in November and we were done with it later in November. The reps were also very professional for the most part. My interest rate was at 5% and I saw that with Mr. Cooper, my interest rates were lower, and also what I was paying monthly was approximately what I’m paying now. It’s a 15-year so it was a win-win.

My experience with Mr. Cooper was great. It was as easy as ever and I am really happy to be able to sign up with them 'cause I liked them before. I've already had them on my mortgage. I also like their mobile system, so I was really happy that I was able to use Mr. Cooper again. The agent was also super helpful and made a point once it was all said and done with to thank me for being so helpful to him. Anything he needed, I hooked him up with, and any questions I had, he was able to answer on the spot. We both worked with each other really well. We got everything wrapped up real quick. I sent him all the documents the same day that he asked for. And then it was right at 30 days is when the notary was here and signed all the paperwork. It was pretty good.

Unfortunately, my mortgage company was purchased by Nationstar Mortgage d/b/a Mr. Cooper. Mr. Cooper I believe to be a re-brand of the same company because Nationstar was being sued in a multitude of different jurisdictions. Now I know why. The inauspicious start began when Mr. Cooper claimed I had a $7000 shortage in my escrow account and jacked up my fixed, monthly rate by 42% without explanation. I conferred and confirmed with all the relevant taxing authorities that everything was properly paid on my behalf in connection with escrow, and also consulted two third-party escrow professionals to provide some insight. Both professionals were befuddled, as well, yet ever time I reached out to Mr. Cooper to get to answers and explanations as to why this astronomical shortage and resulting monthly payment manifested, it could not provide any coherent much less reasonable explanation as to the purported figures.

Out of convenience, I did my refinance with Mr. Cooper as they were my mortgage provider to start with. The people I've dealt with have been easy to work with and responsive. The refinance process was straightforward and they walked me through the steps. I understood the steps and it went exactly as they promised. In fact, I asked them to go very fast and the process went very quickly. From beginning to end, it took about 30 days. Also, the mobile application and technology was a nice touch. It makes things easy to manage.

Mr. Cooper took over my original loan then I kept getting emails about a refi, so I inquired about it and did it, mainly to consolidate some debt. The rate I got was a little bit higher. They gave me a quick decision, I paid for an appraisal, they gave me the terms and I agreed. They also answered my questions. It was business as usual and I didn't have any problems with anybody. The experience went smoother than I thought. It was easier because it was done electronically and then I went and signed the real thing. This is my third house and this is my third mortgage in this house. And this was the best finance or refi that I've done.

This is the second time I have had Nationstar rebranded as Mr. Cooper again because of how badly they service their clients and all the bad reviews they had. The first time Nationstar never recorded the lien with the town through the MERS system. When I was selling my home it cost me much more for the lawyer fees to have them correct this debacle.

I've had a great experience with Mr. Cooper so far. When I did the VA Interest Rate Reduction program with them, I liked the rep I dealt with very much. She was a fighter and very courteous. She gave me a great interest rate and took care of me. If it wasn’t for her, I probably would be financed with USAA right now. Now, my interest rate is way lower than what it was. Mr. Cooper hasn’t done me wrong.

When Mr. Cooper bought our loan company, we got a letter saying we gotta pay them and we thought it was a scam. It sounded shady. But we're paying our mortgage and we're not evicted so we're good. I called them up about my refinance and they took care of it. Everybody communicated and kept us in the loop of what was going on.

Mr. Cooper's customer service has done very well. I went through a refinance about four months ago and it was handled very professionally, even when they had to wait on me to get my lawyer to do something. Once I got the information, they fell right back and took care of it. They've been very helpful too in answering my questions whenever I called.

I had mortgage company with LoanDepot, then was transferred to Mr. COOPER FOR MY HOME LOAN. I kept getting mail and calls for FHA Streamline. So I decided to check it out. Who wouldn't want a lower monthly payment, right? So at first talked to Darian **, I was told my interest rate would be 4.25% which was a lot better than I had. I specifically asked would there be any closing cost, money out of pocket, which their mail said I wouldn't. He said NO, THERE WOULD NOT BE ANY OUT OF POCKET MONEY. SO I AGREED TO CONTINUE. Mind you I asked multiple times to make sure I understand. So later I see that my loan was passed to Derek **.

"The check is in the mail." for weeks. "A wire transfer is coming" for weeks. Yeah, right. $5,500 and they lie about sending it. Each time I get another supervisor who promises that I will get the refund any day, but any day never comes.

Mr. Cooper is the type of organization that will spare no effort to frivolously over charge, disrespect, frustrate and ignore you. Your phone battery will die, you will get un-kept promises, lack of expertise and the run around. Mr. Cooper is a cancer of the mortgage biz.

My Nationstar mortgage was handed over to Mr cooper about 4 years ago. So far so good. Pleased with Mr cooper. Nice website, good decent people. Figures... it's Texas not Cali or NY. I like this company because most loan servicers have an awful rep. I used to have greentree for a diff loan. They got class action sued for ringing phones day and night from the first of the month forward (six times a day). Lots of nasty cust service reps on the phone & customer abuses.

I had a Veterans loan, and I wanted to get a lower rate. My loan was given to Mr. Cooper after I initially opened up my initial account. And they did the refinancing which went easy, like a breeze. Even the closing went without a hitch. I'm one of those people who have a job that gets complicated, and I always tell the people I'm working with that are doing the coding for me, a six-year-old can do it. It took two and a half weeks from the time I started to the closing. The people at Mr. Cooper were friendly and very business-like, to the point, just like I like it. In the follow-up, they communicated via phone, which I do like but they also communicated via email or through the actual Mr. Cooper app. I prefer email a lot of the times.

I received a letter in the mail regarding my mortgage payment going up from 1229 to 1815 come Jan 2020. I called to find out why and Suzanne **, the escrow specialist, was very very rude, spoke very fast and was very combative. I've never had such bad customer service from this company but because of this I will be looking for a new company to buy my mortgage loan and also not rip me off. I'm a single mother and I didnt include to be paying a additional 600 month for mortgage especially if home not brand new and neighborhood is 40 years old and so is home.

I originally had my mortgage through Nationstar and then it transferred over at Mr. Cooper. They ended up reaching out to me ‘cause I was looking through the website on refinancing. I wanted to reduce the time and also get a little bit of cashback to do some renovations to my home. Mr. Cooper had a good deal that I couldn't pass up. We had a lot of our conversations over email and a few phone calls to explain all the details ‘cause they sent documents over. It was really easy to understand and the process went smoothly. They did a wonderful job.

I looked at several options to refinance with and Mr. Cooper was the best option. Their website is very easy to use, and my questions were answered with a great deal of professionalism and knowledge. The guidance I received was outstanding, and my rep made it very easy. Having done the refinance, we now have a lower payment because the interest rate’s lower with the same service we had before, which was very good.

Mr. Cooper/Nationstar has repeatedly failed to address any of the issues I'm experiencing. I filed various complaints and all the company did was send reprints of my statements and my mortgage note. This is ridiculous! I witnessed my husband commit suicide a few months ago, I'm at my wit's end, he was a VETERAN who served in the United States Air Force, I am a widow and Mr. Cooper/Nationstar is intentionally making EVERYTHING unbearably burdensome. I really just want to be done with this atrocious company!

I would like to say that I am very sad as the investors of my mortgage have shipped me off from Mr.Cooper to some horrible, hideous company named SELECT PORTFOLIO SERVICING, INC. I only had Mr. Cooper for less than a year but for the time I had them I had a good experience and miss them greatly. The website was constantly changing and had so many cool tools. It was very easy to read the Escrow analysis and it was FREE to pay online. My new company I have to pay a $15.OO "convenience" fee to pay online. I have never heard of such a despicable business practice.

I got a lower payment through refinancing, but I didn't enjoy the process with Mr. Cooper as much because the numbers kept changing. I very nearly took my business elsewhere. The mortgage rate would change, and I felt like I was in a negotiation, and I didn’t really care for that. When we finally agreed upon the payment, the rate was slightly different, and the payment was slightly more. It made me feel like I was taken advantage of. But at that point, I had spent so much time on it that I didn’t wanna invest anymore.

Mr. Cooper's refinancing process was very smooth. Everyone was very knowledgeable. I was impressed by their professionalism, their knowledge, how quickly they got everything set up and how quickly they got back with me on the approval process. Everything was excellent. It was a much better experience than my initial process when I first bought my house. My mortgage is a lot less now than previously. I'm a disabled veteran, so I was able to knock off the property tax. And my interest rate got knocked down two points. So, that saved me a lot of money. And paying my mortgage is a lot easier. I can do it from the app. It's very simplified and I like all of that.

They were professional and they were good to work with. They seemed pretty knowledgeable of the experience. When I would try to ask questions, sometimes they answered the question really well. But sometimes I would be confused so I had to ask them again. But it was because of the type of refinance that I did, and not so much because of the people that I was working with. It wasn’t like a cash-out refi. It was a streamline refi like an FHA streamline, so it was a little bit different, but I got a lower payment.

Refinancing a mortgage makes it financially easier at this point in time. That’s why everybody pretty much does it. I’ve been with Mr. Cooper for at least the last 10 years. I’ve looked at all the interest rates on other banks and mortgage companies, but refinancing with Mr. Cooper is best that I can get at the time. They were super easy to work with and they were super professional. I’m not technology savvy, but their website is actually very easy to use and go through with some teaching from my daughter. Also, the two reps that I worked with were absolutely amazing. Overall, I was very pleased with everything that they did. They were spot on.

Mr. Cooper was already my mortgage company. The loan interest rates and the easy processing of the whole refinancing process made me inquire with them. It was easy to follow through, to complete the documents, to do everything online, and then get all the finalized documents processed. So, the interactions with their reps were very communicative, and I received good guidance from them. Their refinancing process was fast too.

Mr. Cooper has been good to work with. I wanted to refinance my mortgage to get a lower rate so I called and asked them about it. The guy I spoke with told me what we can do and they kept me up-to-date on what was going on all the way to the end. They sent me emails and were professional and they fully explained everything. And then, if I emailed them back asking a question, the turnaround was quick. Since then, I still own that house, and I have bought another house. And as soon as it can be refinanced through them, that’s probably what I'm going to do.

I had a loan with them and thought refinancing with them would be easier. It allowed me to cash out money, so I was able do my remodel. Everything was easy and took place in less than 30 days. The few people I’ve dealt with were very professional as well.

The best way to explain this is imagine you have a claim for $100 and the insurance check is made to you and Mr. Cooper for $100 and Mr Cooper promptly sends you said $100. So far no problem! You start on repairs and you're nearly 100% done with repairs that go with the $100 but you discover more damaged and notify insurance company.. They send you another $100 as you call for final inspection on first $100. You receive second $100 and forward to me Cooper except During final inspection they include second set of damages. And now instead of being 100% done with first set they say you're 50% of 200 and won't release til I'm 90 percent done.

Mr. Cooper bought my loan. I'd like to drop the interest rate so inquired with them about refinancing. The mortgage rep was very unorganized, particularly wasn't available and didn't answer a lot of my questions. At closing, there was a substantial difference in amount that was due at closing. We tried to contact her, her boss, and everybody else during the closing because the closing was here in Maine. They had arranged for a person to come to the house to be able to do all the paperwork and she also found it very unusual.

I wanted to have money savings over the long run and I decided to go through a refinance. Since I had a loan with Mr. Cooper, I went with them. The process was very easy and very smooth. I worked with two folks but there wasn’t very much involvement. In about three weeks, the process was completed and my experience couldn’t have been better.

I just finished my 2nd or 3rd refi in the last couple of years. I've lost count because the process was quite easy. Mr. Cooper has been our mortgage company for many years however I shied away from doing a refi - only because I thought it would be such a hassle. For this last experience, Scott ** was fabulous. I worked with him before (as well as with other staff who have been just as exceptional).

Everybody from Mr. Cooper was really nice to talk to and deal with and they had answers to my questions. I refinanced it since then with them. Both times, I got the same good response. It came to me with the phone call or email when I was ready to do it. Technology is changing all the time and they were very patient about explaining things to me. I never eSigned anything in my life before and they were very helpful in everything that we did and everything was done very professionally.

My wife and I contacted Mr. Cooper, about refinancing our existing mortgage with them. They were happy to help us and asked for a bunch of information. They checked the numbers, and said that they could get us a new monthly payment of about $300 less than we were paying. We started the process, and then the fun and tricks began! After several weeks and having to make mortgage payments during that time, and several calls from Chris and Tishawana, our final payment turned out only saving us about $47.00 a month and we lost the equity we had to cover the closing cost!! They say that they respect and work with the veterans! I saw better organization when I was in Nam! Run from this company as fast as you can!!!!

I did a refinance to drop the interest rate on my mortgage, and Mr. Cooper was successful with that. But I wish they had better communication. Supposedly, there was a lien filed on my house that they found, which was filed in 2017, which was before I refinanced this last time. So, it should’ve been found the last time. And they got me all up in arms about that and they wouldn’t tell me anything. I was horrified because there was no way that there was a lien on my house. And it turned out to be a lien on somebody else. But they would never clarify with me what happened with it. After this whole thing with the lien on the house, I wasn’t comfortable with working with them at all.

I have waited 28 months for a refund for escrow left in my account when I sold a house in Florida and paid off the loan. I received a notice that the refund would be sent, and, according to the company, it was sent to me July 7, 2017, though it was never received. In the midst of all the complications of moving, I forgot about the refund until I got a call two weeks ago saying the check had been returned and they were verifying my new address and a refund would be coming in about a week or so. It has been two weeks. I have made several calls, the last one today. (11-5-19), and now am being told it still needs levels of approval and not to expect it for another (up to 3 weeks.) I have told then that if I handled my financial obligations the way they did, I would never be able to get credit, and that while I owed them I always made sure my payments were on time or early.

Everything was going great until the underwriting phase which took forever. They said they had a 60 day closing record which didn’t happen. THEN the notary came a day early and the documents were null and void because they were dated the next day. Now we are out of money, resigning tomorrow, took a cash advance on our credit card. Total fail ????‍♀️

We were watching the mortgage rates go down. We wish we would have waited, but we never know if it was gonna go up or down. At the time, it went pretty low, and we wanted to take advantage of that. We've been with Mr. Cooper for almost two years now and we feel comfortable using them. They were very responsive and pretty much laid it out for us and made it very easy. Since refinancing, we got lower monthly mortgage payments. That was always a plus and it has allowed us to do other things with the money that we're saving.

We received an email from Mr. Cooper saying that we were eligible to get a better deal. The deal was competitive and it was one of the best options out there. When we called them, they were not 100% sure and didn't know all the information about refinancing but they gave us a phone number and directed us to someone else. The lady that I spoke to was really great and she answered any question that we had. It was also easy to get a hold of her. We called her a couple of times and told her that we were receiving other offers, and then they worked it out. They were great and they explained everything that was happening. With the refinancing, I lowered my rate quite significantly and I ended up getting less payment every month. I have more money in my pocket.

Mr. Cooper took our loan from LoanDepot. We tried to see if we can get an interest rate lower than that of our old mortgage and working with their reps was a good experience. Refinancing was fast and very easy. For what we were able to do, everything was great.

I saw a veteran’s interest rate reduction program so I decided to refinance the house. I already had a loan with Mr. Cooper through the first time. They just closed out the old account and did the refinance, low interest rate, and then, they made a new loan for me. There was a lot of communication through email where I could review the fine print. The numbers were there and I can always refer to them instead of trying to jot it down on a random piece of paper. I was under the impression that there were a couple of fees. But the overall loan amount grew a bit. There were closing costs out-of-pocket, but there were some rolled in, which was self-defeating a bit. At least, they got the interest rate lower.

Mr. Cooper bought my loan from another company. I heard other people saying, “You could lower your interest rate. Even if it was only half a point, it saves you money.” So, I inquired through Mr. Cooper. I already had a general idea but if I had a question, it was getting answered, and I felt it was a good honest answer that I didn’t have to go back and look up to see if that was the answer. With Mr. Cooper, it’s a lot easier just to go online and navigate, and see your escrow amount. So, I enjoy that part of it.

I was trying to get my loan lowered somewhere a little cheaper than what it was and everything during the process with Mr. Cooper was great. I'm satisfied. My loan dropped a little bit and everyone that I talked to was on an amazing level. A lot of it was just giving me a lot of help. I learned a lot of information from them so that's a good thing. They were professional and very helpful.

I had gone through Veterans United for my home loan. When I finished out with it and everything was approved, Mr. Cooper was one of the companies that they farmed the loans out to. I had gone through them for my initial loan, then they contacted me a little over a year of being here and the rates were going down. They asked me if I was interested in doing a refinance on the loan to lower my payments and my percentage rate. Then we went ahead and did everything. It put some cash back in my pocket aside from lowering my interest rate and dropping my payments by $50 a month. So, I’ve had nothing but good experience with them.

My mortgage servicer at the beginning was Citibank. I had no problem with them, whatsoever. However, one day I was notified that Nationwide Mortgage or Mr. Cooper takes over my mortgage and ever since I have issues with them. The point is, that they don't refund my escrow surplus, even they say I owe them a dollar or so per month. The bottom line is that they're dishonest and I hardly wait to pay off my mortgage and don't have business with them. I do suggest if you have a choice to avoid this company.

I did a VA Streamline Refinance to get a lower rate. Mr. Cooper stayed in touch a lot. The process went pretty quickly. At first, I was a little leery because I wasn't sure about doing Streamline since I never refinanced the home before. Everything was pretty much smooth as they did not to have to do the appraisal because the loan was already with them. They told me that they would have somebody out to bring all the paperwork. I usually go to a lawyer's office or a title place to do a closing, but not have someone come to the house. It was an easy process. The payment went down and I got a lower interest rate. The only thing that took a little bit long to me was updating of the website with the new loan versus the old one.

10/31/19. Back in September, I provided all documentation that I had to Mr. Cooper to hopefully do a modification of my loan. I provided all that I have in my possession. But you continue to ask for it, SO, IF THAT DOESN’T WORK, CANCEL MODIFICATION IMMEDIATELY. I DEMANDED VIA AN UPLOAD TO THEIR SITE. I felt I wasted my valuable time and it shows Mr. Cooper can care less about your financial situation. They treat people badly.

Our mortgage was transferred to Mr. Cooper and since we wanted lower interest rates, we decided to refinance. Their reps were great and the way they communicated with us throughout the whole refinancing process was outstanding. They were able to take care of our questions right then and there, and they were good. I was also impressed with their speed in taking care of everything.

My mortgage was "sold" to Mr. Cooper from my previous mortgage company. From the second I had to deal with them, it has been a nightmare. The "fine print" of everything attached to Mr. Cooper is sneaky and untrustworthy. I have been on continuous phone calls with them over two issues, and although finally rectified, the only thing I've gotten out of both of them are headaches and heartburn. I cannot wait to refinance my home and move onto another company!

Updated on 11/14/2019: I have repeatedly tried to get my escrow cancelled since I had the note since 2013, and “Mr COOPER” bought my note from Citi last year. They hold the escrow, and my insurance was never paid - so it was cancelled, and they immediately pounced with their force placed insurance - which was 8 times my annual premium that they screwed up. Although they returned $4,000 of the $5,000 they stole from my escrow account, they had done an escrow analysis prior to that refund, raising my monthly payment by $300. They refuse to fix this, and I get so flustered when I talk to their robotic CSRs and nothing ever gets done. Horrible company to this 100% disabled vet living on a fixed income. They steal your money and treat you like a criminal when you want it back.

Mr. Cooper purchased my loan from another bank, and then I did a refinance. The rep that I dealt with was friendly. But the loan estimate that was given to me prior to doing the loan was pretty far off. I'd recommend spending a little more time getting those estimates closer because there were about $800 a month difference.

Horrible experience. This company has been completely irresponsible with the transfer of our loan. We have had to contact them repeatedly (5 times) for the same mistake. Management called and apologized but then their billing and payment processing department are still harassing us. Horrible horrible horrible company. ????

It went well with Mr. Cooper. It saved us money a month when they gave me a lower interest rate. Todd, the representative was pretty helpful as well.

I got the VA loan and it was transferred over to Mr. Cooper. When I refinanced, it took about a week and a half from start to end. And I got lower interest rates.

Like many others on here, my mortgage went to Mr. Cooper when Pacific Union Financial went out of business. Pacific Union didn't transfer my last 3 payments, November through January. When I tried to figure out what was going on, I was assured it was due to our chapter 13 bankruptcy. I told them on 15 different calls that the Chapter 13 did not involve the house. They kept telling me, "It's ok, you're not behind" and then send bills stating we're behind $1700. After the 15th time of trying to fix this my loan was sold to an even crappier company, Midland Mortgage. That's where loans go to die, with those scum bags.

Mr. Cooper was very responsive and they were fast. They gave me all the options and helped me a lot through the process.

I did a refi with Mr. Cooper to lower the rate and it went completely smooth. Everything went great.

I've owed a home for 20 years and have recently been moved to Mr Cooper not by my choose. Never in 20 years has my monthly payment jumped up $450 a month but according to Mr cooper that's normal. My advice STAY AWAY. They make up their own policies on escrow and continually change your bill.

I couldn't have been happier with Mr. Cooper. My previous mortgage was transferred to them. To pay off debt, I refinanced with them. They were very professional and prompt. It was amazing. Any questions I had, they were more than happy to help me. Everything is less stressful 'cause everything was paid off.

The people I worked with (and there were many) were very conscientious and courteous. They were quite helpful. P.S. No adverse conclusions should be drawn from the fact that all stars were not used. I rarely, if ever, use them all because perfection is hard to come by.

We had only been in the house about four years, so I had a pretty good rate when we bought it. But I wanted to lower it to a 20-year mortgage, so we lowered the rate and to a 20-year mortgage. My mortgage got sold to Mr. Cooper a year and a half ago, that was why I chose to refinance with them. It would be a little easier since they had a lot of my info. Everything worked out great. It was easy to do everything pretty much online or through the app, all the eSign stuff. And then, to have a notary actually come to the house made it easy. I spoke with four different people going through it. Each time, I got handed off to somebody, but for the most part it was pretty painless with Mr. Cooper. Give them the documents they need, and it will go on pretty quickly.

My loan was transferred to Mr. Cooper from Guaranteed Rate. I was looking at refinancing and I talked to one of the representatives over at Mr. Cooper. He was nice and said they could reduce my rate. Then I was transferred to a different guy. The two guys were both very pleasant and super easy to work with. They were on top of everything and they did a really good job of taking care of me, in general, making sure I didn't forget anything and they didn't forget anything too. Everything went really well. My escrow payment wasn't collecting enough and so we remedied that. And then, now I have a lower rate, so my payments are a little bit lower, which is nice.

Mr. Cooper became our lender when my previous mortgage company sold our mortgage to them. I reached out to them and asked them about the rates that were changing, and the VA streamlined loan that they had, and they got right to it. They were fast, and they knocked it all out real quick. The guy that I spoke to was excellent with communication. He would respond to me right away with any questions, and anything that he needed from me, he would just send me an email, and I got it off to him and he would say, "That's awesome. That's all we need." It was the most painless, streamlined mortgage I've ever had to go through. I got to have a couple of months off of my mortgage. And now, the payment is lower and the interest is lower, so I'm very happy.

I was contacted by Mr. Cooper to do a streamline refinance on my home as per an FHA program. At first, everything I was told was lovely. The representative (Frank **) informed me that I would be receiving a rate of 1.25% less than what I currently had, or less. I was also assured that the streamline process was quick and easy, with no income verification needed. This was quickly something I realized was all part of a series of lies.

They were late paying my homeowners insurance, which led to my insurance company cancelling me, of course. Then Mr. Cooper (the stupidest name ever for a mortgage company) tried to charge me for force place insurance AND threatened foreclosure. It all got straightened out, but that is little comfort. Never could get a human being on the phone to talk to about their problem that they created. Horrible experience with an uncaring and mismanaged company. So glad I am paying them in full soon.

It was a pleasure working with people who spoke fluent English. Lauren ** was especially helpful and a real delight to work with. She went above and beyond to assist us with the refinance process. She's a keeper. Thank You!

I have been approached several times via e-mail and phone calls about refinancing. I already have my mortgage through Mr. Cooper due to mortgage companies being tossed around like drunk freshman during RUSH week. I finally took the "bait" and spoke with a representative named "Meloney". She talked a great game and we jumped through every hoop, flaming or otherwise, to get all needed information to her in a timely manner. She guaranteed us there would be no out of pocket expense and everything would be rolled into the final cost. She was very attentive and communicated whenever she needed more information. She stated that we were approved and simply waiting on the underwriter to complete the process.

After my mortgage got sold to Mr. Cooper, they owned my mortgage and then I refinanced with them as I was looking for lower monthly payments and a better interest rate. Their reps stayed in contact with me and were very nice, courteous, helpful and relatable. I was given all the options, and several different plans were run for me and discussed with me. Now I have a lower interest rate and my monthly payment is about $200 lower. I was able to skip a month of payment. I like the website as it’s easy to use and pay mortgage there. Plus they tell you what your credit score is.

I got some call from the people who I originally got my loan through. They were telling me that that the six months was up and I could refinance if I wanted to. And then Mr. Cooper also sent me some information on their website, and that was why I went with Mr. Cooper because it was streamlined. I didn’t have to do anything extra. And with them my payment was lowered. Everybody was also very nice and polite. There was nothing that I feel could be improved. It was a very easy process, and I didn’t have any issues with it.

I called today to try to get a deferment on my loan. I was told that they don’t do deferments. I have been current on my loan. I explained why and they don’t care if people are having a hard time financially. I don’t recommend them to anyone. It goes to show no one cares.

I already had a loan with Mr. Cooper and refinanced to lower payments. Everything went smoothly. They knew what I needed, and they did everything they could to help me. Because I refinanced I didn't have to make a house payment this month. Mr. Cooper made it easier for us, month to month. They lowered my payments quite a bit, so I’m very happy with that. I told my next door neighbor about them, and he has refinanced with Mr. Cooper.

My loan was billed to Mr. Cooper during our last refi. They were my mortgage holder, and then I contacted them about refinancing as we had to come out of the FHA and go into a conventional. The people answered my questions, the follow-up was good, and I provided the documentation. Mine was fairly simple because they had a lot of what they needed. That was really streamlined. They should continue to communicate with their customers.

Called to get a simple payoff amount and was told I had to request a payoff and would get notified via mail in 7-10 business days. I was unable to conduct a payoff via web pay or debit card. This seemed odd since I was able to do this with other companies with no problem. The rep said I could do the request via online if I went paperless. I filled out the online request to go paperless but now I need to do a certified check or wire transfer. I just wanted to conveniently pay off the loan without having to go to my bank.

Mr. Cooper purchased my loan and I've been with them for over a year now. I had good interactions with their reps and they have very well explained to me everything. Working with them has made my life better.

I refinanced with Mr. Cooper because of the interest rate, and their reps were very professional. Mr. Cooper did great.

I got my initial home loan through Mr. Cooper. They sent me a letter to where I qualify for a lower rate so I applied for refinancing. The interaction I had with their rep was good and the whole process took a couple of weeks. I was impressed at how quickly everything got done. Everything worked out really well.

I’ve been with the company when they went from Nationstar to Mr. Cooper, and everything went great. Their rep was very understanding. They answered all of my questions, did everything and the process was seamless. My payment was too high so I was looking to get the payment down, and they got it down to where I needed it to be. I hope they keep up the great work.

Each and every member of your team was organized, courteous, and very efficient to make this transaction as easy for us as could be. Thank you to all involved. We have purchased several homes in the past but never had such a streamlined process as yours.

I acquired a mortgage through another company and my mortgage was sold to Mr. Cooper. It was efficient because they already had everything on file and it was a VA loan. I had my mortgage for a year. So, I didn’t think that refinancing would be something that I could do. But I opened one of the letters Mr. Cooper sent one day and read about the VA and the programs that they got right now to lower interest and everything. I hadn’t checked into it for me to see if it would be beneficial and it was extremely beneficial. My payment went down a whole $100 a month. I was able to skip two months of mortgage payments and from the closing, I got back $400. And my interest rate went down a whole point. So, it was a very good decision on my behalf. My first mortgage payment now is gonna be due November 1st and I’ve been able to kinda catch up on some other things.

Mr. Cooper has told us we need to have full coverage not just the amount of the mortgage. They lied and stated that FEMA demands more than just remaining mortgage amount. I called FEMA headquarters and talked to Suzan ** who reports directly to Pete T. Gaynor, the head of FEMA, she stated that Mr. Cooper is requiring not FEMA.1

I was very pleased, with the process. I was easy, thanks to Gil, walked me through every step. I lowered my interest rate, which lowered my monthly payment. Only wish I had done it sooner. I know that there were closing cost, but I wish I had an a better idea how much it would be.

Marcelo and the team were very efficient and helpful. He helped us through the process without any wasted time. Communication was excellent. We closed in around 3 weeks. We are now enjoying a lower interest rate with Mr. Cooper. Thanks, Jim & Amy

I recently refinanced my home through Mr. Cooper. I received an advertisement in the mail about rates so I called to find out what they were offering. I was told the rate was 2.75% (VA). Of course I decided to take advantage of that. The process went fairly smoothly, communication was good and it was convenient. My only complaint was that I was not informed by the representative that I would have to pay points to get the 2.75% rate. I probably should have investigated a bit further but I also feel that should have been verbalized when the rate was quoted.

My original loan in Kalamazoo was with Mr. Cooper. Having decided to sell our house there and move to my Galena, Il., where my job was located, we decided to try Mr. Cooper in financing our new home. I started with Myra ** who was just wonderful to work with. Myra understood are plans, worked very hard in making our plans work even when the first prospective home fell through. Overall great experience, will promote with my friends throughout. Give Myra our best, we love our new home. Thomas

No idea what I paid these clowns for, aside from paperwork admin. We had the best of the best realtor but because of Mr. Cooper's pervasive disorganization and lack of follow through I had to play middle man for every single step, including real estate agents, title companies, insurers, inspectors, employers, finances, you name it. For perspective, I don’t even remember interacting with the amazing local lender from my previous transaction. Do not do business with these amateurs.

Everyone was friendly and very professional. My phone calls were returned promptly. All my questions were explained in simple terms. The website was easy to use and all my forms were at my fingertips. I was able to upload forms with ease. Closing was easy and painless.

Refinancing with Mr. Cooper went good. It was seamless and it took less than a week. They already had all my paperwork.

The closing wasn’t a very good experience. We settled on a date of closing, and the representative and I settled on a closing date and time. It was on a Monday that we decided to do it. And on the Friday, the person responsible for the closing contacted me and said they wanted to confirm the closing time and asked if I would prefer an earlier time. I think it was something like 7:30 at night on a Monday. My wife and I both work, and I said that was not what we wanted.

I was dreading the refi process but it turned out to be painless from start to finish. The app is easy to use and a great way to communicate and upload docs. Danya ** and Nicole ** were both fantastic - knowledgeable, accessible and a pleasure to deal with.

Process was very easy with a lot help from Mr. Cooper associates. Daniel and Sunee were great with what they needed to close on time. They responded quickly with emails and phone calls. But at closing here in Tyler, were not friendly at all, need to choose a better title company.

When we first bought the house, it was sold to Nationstar, and then it turned over to Mr. Cooper. When I got a phone call, I asked them if there was any way that my interest rate be lowered than what it currently was. When I found that it could possibly be done, I went ahead and did a refi. The rep was good, answered all the questions, explained everything on our level because a lot of that stuff was a little geeky. He was really good at explaining it, and it made a lot of sense so we can understand what was going on. Knowing that I have a lower percentage rate, I can buy off the loan quicker. It's also nice to have that lower monthly payment.

I found the transaction to be satisfying, but with not enough contact via return e-mails and phone calls. The requesting of additional identifying documents became annoying since I have been a Mr. Cooper customer for several years now. Overall, the experience was not that bad. I hope to have an even better one the next time.

Caroline ** and Brian were very helpful. They answered our questions fully and in a timely manner. The Notary was prompt and experienced. Every step of the transaction went smoothly. I would refer friends and family to Mr. Cooper. We appreciate the speed of the transaction from first contact to completion.

It was very easy and smooth change. The team at Mr. Cooper did all the work and was able to get us a better rate. Very little work on our end and they always keep us informed and answered all our questions in great detail. Would definitely recommend referring people to Mr. Cooper mortgage company.

Excellent service during my refinance! The Mr. Cooper staff was very responsive to my questions and desire to refinance my existing loan with Mr. Cooper. I have a busy travel, work schedule and the Mr. Cooper team worked with me to make the signing process as easy as possible in a very prompt manner.

My representatives were great and very knowledgeable. They got all the paperwork completed in a very timely manner. Everything with smoothly and we were in constant communication. I appreciate all the help! I would recommend Mr. Cooper to everyone.

Nice experience working with Allison ** and Mamta **. Both ladies were knowledgeable and whatever they couldn’t answer offhand they always got back to us. The process was completed in a timely manner. Also the agent from Vylla was helpful.

Most things were fine but when I had to get my son to help me send some information when I could not get help from someone at Mr. Cooper. This was very frustrating. John ** was very helpful but Michael ** not so much.

My mortgage was sold to "Mr. Cooper" less than a year ago with no notice from my previous lender. There were no problems up until the last two months. I am in the process of refinancing my mortgage and combining a second mortgage with a State Employee's Credit Union. Our loan officer contacted "Mr. Cooper" to get the pay off on my mortgage up to a date. This in itself was like getting a law passed in congress, no cooperation, no customer service.... Our loan officer finally got a payoff amount. This week I found out our closing date was going to be one week later than the pay off for for. Our loan officer contacted "Mr. Cooper" to get a new payoff.

My overall experience With Elizabeth ** was to say the least bad. She never returned phone calls. Wrong phone number for her supervisor. I would provide documents 2 or 3 times. She was not helpful at all. JOSH ** was great, so very helpful, always returned calls, if I had a problem he was always willing to help answered all my questions. Was a real pleasure to work with.

I did a refi with Mr. Cooper and it was really easy and fast. Everybody was very helpful. They were great. I got a lower rate and I didn't have to pay PMI anymore.