Mr. Cooper Reviews

My Chase loan was sold out to Mr. Cooper and I was trying to refinance with somebody else. Then I called Mr. Cooper because I noticed that my payment went up. I freaked out because I've never been late on my payments. I talked to Jamie who was fantastic. I told her about the other person I was trying to refinance with and she said, "Let me see what we can do for you." From the application to the closing, it took about two weeks. Refinancing took seven years off my loan and I'm only paying $8 more a month. I also got rid of the mortgage insurance.

I’ve been with Mr. Cooper for a while and they have very good and supportive customer service. Their rep was fantastic and very helpful during the refinance. Also, there was a lower fixed rate, which was amazing. The application and underwriting process took roughly two weeks from the beginning until it was finished.

So during hard times, (Corona virus) most have been at home. Mr. Cooper offers 1 of the worst forbearance plans. They approve you for 3 months, but you have to pay the FULL 3 month amount at 1 time next payment. If we are already on hardship how is this possible? Trash company, and Trash ideas. They need to sell my loan to another cause they are worthless and only after money.

I got a letter from Mr. Cooper saying that I have a chance to refinance the loan I started with Nationstar with them to get my interest lower. Unlike a few months back when they were only able to give me a really small reduction, this time my interest rate jumped down a whole point. I went with them and everybody there was very good. I recommended Mr. Cooper to a good friend who called 15 minutes after I got my loan and got hers.

I had my mortgage with Mr. Cooper and they were marketing me to take out a home equity loan and consider a refinance because I had quite a bit of equity in my home, and I capitalized on the market that was dropping with lower interest rates. I had three years of equity to this home and the cost of living here in State College, Pennsylvania is extremely expensive. I do have a PMI put on my first mortgage. I didn't have enough money to put down on the house.

The true spirit of the Care Act and what you see in the news indicates that federally backed loans are eligible for having a couple of months of payments added to the end of the loan. The forbearance scheme offered by Mr. Cooper that simply delays and stacks payments all due in 60 days or ends up with a loan modification which greatly increases homeowners payments for the next 6 months is, not helping Americans during a time of crisis. If a homeowner cannot currently afford payments what would make anyone think that in two months from now that they're going to be able to catch it up completely or afford a huge payment over the next 6 months? Even prior to the pandemic they did not allow homeowners even a single month of hardship assistance. Mr. Cooper has its own lender requirements to meet and is most likely rather quite leveraged but has definitely taken the easy route on this, not the high road.

My experience with Mr. Cooper was smooth and seamless. I pushed some button that I was interested in refinancing and a loan officer gave me a call. He was great and in talking to him, it sounded like refinancing was the right thing to do. The process took about 2 weeks which was quick, and the rates and terms were great.

They give nothing. Nothing! GREEDIEST AND WORST MORTGAGE COMPANY EVER!! - I have 400k in equity and they can't delay 1-3 payments!! (WHAT OTHER BANKS ARE DOING?) and add it to my balance! Forbearance means you will have to repay it and knowing how they work means -> MR GRREEDY WILL FORCE YOU TO PAY IT BACK IN prob 90 days meaning your payment will be overwhelming once it ends!!

Mr. Cooper gave me lower rates, which led me to inquire about refinancing. Their rep seemed to know exactly what they were doing and tried to get us to understand what was best for us in the situation. I’d recommend them to other folks.

Mr. Cooper had the loan for my house and they offered to refinance. When I asked Mr. Cooper for a home equity line of credit, they said, “Why don’t you just refi? We can give you these terms and it will be easier.” And that’s how it all began. I got the money out and I’m paying the same as I was paying a year ago. The rep also gave me some tips on how to pay it off in about 22 years and I wanna do that. Application went very quickly. I called them one day and it took about a week before the loan was approved and processed. There was no other information that they asked.

They did an excellent job in all areas. Really great company and by far the best mortgage company I ever had. I have had well over 20 different mortgage companies in my life. I am very happy with them and they are very helpful.

I was assigned to Mr. Cooper by my old mortgage company. They sent me enough notifications that I should give them a call. I felt that the rep knew what he was doing and he explained things very well. I like that there's no payment in May.

I’ve had Mr. Cooper before and a newsletter led me to inquire about refinancing. The rep was really great and our interactions were excellent. And I got a lower interest rate.

I've been with Nationstar and Mr. Cooper since 2005 or 2006. My original mortgage was bought out by Nationstar from Bank of America. The interest rate going down led me to ask about refinancing the old mortgage. The Mr. Cooper rep was very professional, very quick and knowledgeable. The whole initial phone call took 10 minutes. He was able to get the appraisal waived, and then about an hour and a half after that, I received a couple of emails with details of our conversation and what the proposed mortgage revision might have effect. Guidance from them was very positive. He let me know the options, payments, closing cost and that stuff.

They can't even keep up with the simple math. Also, they lose payments. We have taken to sending payments via certified checks and certified mail and they still lose them. They have said we haven't made payments, even though their employees sign for them. Have had to hire a lawyer.

Prior to Mr. Cooper owning my mortgage, I was able to pay bi-weekly which reduces the loan term. Mr. Cooper canceled this due to greed as it reduces the amt of interest they will get. Additionally, with Covid19, their forbearance program is not at all helpful - I have never missed a payment and won't, but in the midst of this crisis, you would think the 3rd largest mortgage co in the nation would be willing to help...

Mr. Cooper bought one of my previous loans and the lower rate and ease of communication made me decide to refinance with them. Their reps were excellent. The application and underwriting process was a matter of days for me. I was able to get better terms and lower payments. It was an excellent experience.

When the rates dropped, I inquired about refinancing with Mr. Cooper. I appreciate their workers. They took care of me, guided me, and made sure I was taken care of. They took care of the refinancing within two weeks. They were really direct and gave me all the information I needed. I was well aware of what was going on throughout the whole process. It was a perfect process. Since refinancing, I was able to get a lower payment.

I called Nation Star due to having hardship during the coronavirus. The options they have now is ridiculous, these options will give you relief at the moment, but will cause you more stress and anxiety later. I heard other companies are really working with their consumers and understanding the financial burden during this difficult time. You guys have to do better!!

My mortgage was sold to Mr. Cooper. I looked into getting a refinance after I got divorced to lower payments and everybody whom I worked with there was great. I got great guidance too.

We refinanced our old mortgage to reduce the rate and pay off quicker. We got a reduced rate in a 15-year term.

I have been trying for over a week to speak with anyone at Mr. Cooper. Each time I call, I get a answering machine that says they are busy and I am told to call back then I get disconnected. HORRIBLE PHONE SERVICE WITH THIS COMPANY!

Working with the reps at Mr. Cooper was a perfect experience. They answered all my questions and if I ever reached out, they got back to me in a timely fashion. They were very knowledgeable too. I liked the simplicity of staying with the same vendor for my refinance. Going with Mr. Cooper was easy and it allowed things to go smoother.

The guy from Mr. Cooper who reached out to me, Jake was a nice guy. Every time I asked him a question, he knew exactly what was going on pretty quickly. So, I felt more comfortable with them than other companies. I went with them and the reps were very knowledgeable. They called me and updated me when stuff needed to be e-signed. They were on point the entire time. Mr. Cooper has been easy to deal with. Things went smoothly and they did what they told me they were gonna do.

Coronavirus relief. Mr. Cooper is doing nothing to help people in need. How hard is it to pause payments for two months like Bank of America. All they offer is to redo your loan which will no doubt make them money. Taking advantage of people. Shame.

What started off as a discussion with an account rep due to a delayed mortgage payment, ended with them offering to review the possibility of refinancing to help out. They were very accommodating for meeting times that worked for me, and answered all our questions. Once we started moving forward the process got even better. The processor was great. Very responsive, always returned calls and emails, and guided us through steps with the mobile app for tracking progress. They kept in touch throughout the entire process with professionalism and a genuine care for us.

Refinance. Mr. George ** was excellent with the entire process. He was very helpful and knowledgeable. He took my calls and returned my calls. I hate that it took other mortgage lenders to offer me better rates before Mr. Cooper offered, and it took way longer to close than expected....

The rates dropping led me to inquire about refinancing my old mortgage with Mr. Cooper. The guidance they gave was thorough and helped me make the decision I needed to make. The whole process took about three weeks tops. They were easy to work with and got on things quickly. And I was able to get lower payments.

Poor customer service, I never get to speak to a representative when I call. I wait until the automated system says to call back later because of high call volume. I have signed up for a call back, never get one back. I have been trying to process my payment for over a week and a half and the problem is on your end. Late fees are applied and I am tired of the way the system works. I’ve made payments via debit card and this should be allowed again so that I don’t have to depend on terrible customer service.

Refinance. My reps were quick, responsive and helpful. Application process was a breeze. Emmanuel ** was a pleasure to work with. A Name was misspelled on closing docs despite giving a “heads up” so delayed closing/financing a few days. But overall, a great and easy experience.

Mr. Cooper is an amazing loan servicing company. Every conversation conducted with a member of their team has been clear, enjoyable, and informative. I truly enjoy being a contributing member to a company with such exemplary standards. I look forward to working with Mr. Cooper on future real estate ventures.

I was happy at the speed of the refinance but, with information given and our prior relationship with Mr Cooper I figured it would be more cost competitive. Not happy that we ended up paying what we referred to as a “convenience fee“ of three thousand more then any other lender. My wife and I, have been very happy with Mr. Cooper but after this refinance we were disappointed with the fees at the end of the loan. I think for customers that have exceptional credit history with your company you should treat those accounts differently and be more competitive and at least me the best offer. We went forward simply because we were renovating our kitchen and did not feel like starting the process all over again.

Refinance. Best service ever! Items were explained completely and work done by both involved to quickly process the account. Between phone calls and emails, the process of educating me to what was happening was clearly done. I will highly recommend them at any time!

I was having a conversation concerning some payment and I was informed that I had the ability to refi with Mr. Cooper. Everybody was responsive and friendly. From start to finish, the process took about two weeks to complete and it was good. Also, the guidance that I got from their reps was clear and understandable. Plus, I had one month that I didn’t have payments due, so that was a positive.

Bob ** and staff were quite thorough and friendly in conversations. There was a problem with Mr. Cooper's escrow division as they did not understand property taxes and its breakdown. Bob ** and Shavela ** finally got the escrow crew to understand the simplicity of the taxes and where the total amount was broken down to 4 different entities. Bob and Shavela always responded to our questions in most timely manner. Really wish I could meet both of them in person. Hope our continuing interaction with Mr. Cooper over the coming years will be as nice.

I reached out to Mr. Cooper about refinancing because I wanted to be able to cancel my private mortgage insurance. I thought I had the 80% loan to value ratio by now but they said that I didn’t. Then later they reached out to me and I proceeded refinancing with them. Their customer service was fine and the process was pretty smooth. The main point of getting the refinance was to lower the payment and my first payment is next month. But I’m a widow, so it makes it a little more affordable.

Refinanced our home. Everyone I've talked to was so helpful, my husband and I are very happy with your company. They made the process easy. We love your home and now that we're retired I just wanted to stay here, thanks to you we can do this. You even allow us to pick payment date, since we're on a fixed income that was very important. Thanks to everyone.

The whole process was about as painless as it could possibly be. The loan officers and your notary reps were all first class. I would refer anyone to you for a home loan or a refinance like mine. Best part -- you contacted me and let me know that the IRRL was available to me. Who knew?--You did.

From the beginning to end working with Mr Cooper and his staff was so easy. They made all the paperwork effortless and everyone was so kind and helpful with all our questions. We would recommend them highly. They deserve A+++.

Just refinanced for a lower interest rate and the process was fast and easy. All my questions were answered promptly and the paperwork was minimal. The team that worked with me stayed in communication with me and kept me up to date through the entire process. Loved working with them.

The entire Re-Fi process was handled efficiently, and with minimum of hassle to us. We were kept informed of progress on each step of the process, and were provided ample time to review materials. The closing was arranged to be done at our home, and the process was smooth and fast. We also got refund checks promptly to account for overcharges that had occurred during the process. All in all, it went well and we have no complaints.

Refinance. I have great experience with my current lender Mr. Cooper. It took less than 3 weeks to close my new loan. I appreciate the help, professionalism, patience and attention from loan officers Alex and Kim who were there for me to explain and answer all my questions. The whole process of submitting documents and tracking the process was fast and very easy to navigate on Mr. Cooper's website. I am happy with my new loan and the new lower payments. Thank You, Mr. Cooper!

I called Mr.Cooper on February 4th and on February 20 the refinance is closed. That’s the fastest I've ever seen. Since the mortgage with them was current enough that they didn’t need another appraisal, I was an existing customer with excellent credit, they said they had no problems. So, it was wonderful. The experience was extremely easy and it went well and I save over $400 a month on my mortgage payment.

I refinanced with Mr. Cooper for the second time and my experience with their rep was outstanding. Everything was done very quickly and smoothly. I got a lower interest rate and I was able to pay off the bills because I didn't have two payments.

I have my mortgage in escrow and then one her day my insurance co sent a letter canceling my homeowner's insurance so I called your hotline and got hung up on but I was able to go to insurance co and fix but I barely accomplished that due to closings from coronavirus so I had to pay a 51 dollar reinstatement fee. I did find out it was paid but sent late but overall I’ve been treated very well by Mr. cooper until the customer service lady hung up on me.

I did an inquiry because of the drop in percentages. Mr. Cooper helped me go step-by-step easily. They made it painless. My payments are a bit lower, my interest rate is a lot lower, and with the decrease of the interest plus the decrease of the payments, I'm saving myself 1,000 a year.

We had a mortgage with Mr. Cooper and we wanted to lower our payments. We also knew that the interest rates were lower than what we already had if we refinanced, so we decided to apply for that. Their reps were great and the process took two weeks to complete which was really fast.

Mr. Cooper has been easy to work with. We've been with them for about 12 years and have just refinanced. We inquired about what the current interest rate was and asked them what they could do to improve it. We got a lower monthly payment and two years to pay.

Mr. Cooper is great to work with. Mary, Liz and Johnny were great, too. The process is so easy now. I got lower payments and a much lower interest rate. A small amount of equity was pulled out to take care of some things.

Absolutely horrible. Escrow increase, unexpected changes in mortgage. Long, really long wait times if you call to talk with them. On top of all of this, I didn't pick them. I had a great mortgage company Roundpoint, no problems and no surprises for almost a decade. Then without my consent my loan was sold to Mr Cooper, I have been on them since they changed their name from NationStar... They (as bad as TimeWarner customer service) had to change their name to get away from their terrible reviews. But that only works for a few months before your awful customer service catches up to your new name.

We’ve had good service over the last year with Mr. Cooper, and so we did not wanna go anywhere else. Everything was easy when we financed originally. Their representative was very knowledgeable and easy to work with, and we did not have a problem getting ahold of him whenever I needed anything. Since refinancing with them, we have experienced lower payment. It is also easy to make payments or changes to our payment, schedule, etc. Overall, they are easy to work with and they are fast.

My experience with Mr. Cooper has been great. Every time I called their customer service, I was able to talk to someone. And after refinancing, I was able to get a lower interest rate.

We wanted to consolidate some debt, and so we went with Mr. Cooper. They have been my service provider now for 10 years, and their rates are good. It's easy to manage my loan. The mortgage professional I dealt with was also good. The whole process took three weeks, which is fast. Working with them freed up cash flow.

My options were explained very well. Also, Mr. Cooper gave me two months with no mortgage due. That was pretty cool. It was all very well put together. I’d recommend Mr. Cooper.

I did try to refinance my house, it took over two months. Been dragging my application. The first application died without even telling me why! They started the second one, bAd communicator, very unprofessional, very unorganized! In short worse! Worse to deal with! They were coming with new demand daily! Never organized! I don't know what to say! Do not even try to work with them! Never answer people phones/email. Just RIDICULOUS COMPANY PERIOD! I GUESS TREATING MINORITY DIFFERENT! THAT'S HOW I FELT.

Paid my mortgage off and have waited and waited to get a lien release so I could sell the property. They have no time frame and said it would take 14-21 day. Well it has been over 21 day and it’s still not generated. Have been told it was sent to the county office then they said no everything is sent to me. I have only got the run around from this company from the beginning. It all started when I had a fire a my home and they wouldn’t let me do self repairs so I paid the house off and did the repairs myself. Now I can’t sell my house because they want send me the lien release. They are good at taking your money but not finalizing the deal once they have received all your money. This comes from a customer that was never late on a payment either.

Mr. Cooper has done one of our mortgages already, so they offered to do that quick refi because we got past that window where we could lower the payment. We took advantage of that. I'm used to the app, the online system, and it went really well. The rep I worked with was great. We had very little long conversations on the phone. We did a lot of our communicating via email and also some communicating via fax. I'm kind of an app guy, and being able to log in on the website allowed for us to work pretty efficiently.

The interactions were simple, smooth and easy and the application process took about a week. Mr. Cooper gave us a lower rate and my mortgage payment is now $400 lower.

My experience with the reps of Mr. Cooper was perfect. Everything was great. One benefit I had was I haven’t had to make a payment in two months and my payment dropped about $200.

Refinancing of VA loan closed on or about 11/8/19. Both Mr. Hashim ** and Mr. Clay ** provided outstanding service with refinancing our VA mortgage. They were extremely prompt in responding to all our questions, whether via email or phone call. Mr. ** especially went above and beyond in following through on all details to ensure we completely understood every portion of the process and "went the extra mile" recalculating costs to offer us information on various options for closing costs, etc. He made a process that can be confusing and intimidating to those not versed in these matters, very straightforward and easy to understand. His patience with our multitude of questions and concerns put our minds at ease and we greatly appreciate the excellent customer service he provided.

My husband and I have been customers with Mr Cooper since they bought our last mortgage. We have a perfect payment history with them and decided to continue our relationship when we applied for a new home loan. We were pre-approved and told there was only one issue we needed to get documentation for, but to go ahead and look for a new home. We even got a preapproval letter. Long story short, we have been trying since JANUARY to get someone to communicate with us on the status of our loan application. We have sent several emails when we fixed the one issue and we even let them know that we had a contract to sell our current home.

I absolutely love this mortgage company! They are super professional and friendly. I got an awesome rate and their website is really easy to use and it gives you a bunch of very useful information right at your fingertips!

The rates from Mr. Cooper were really low so it made sense to go with them when they reached out to me about refinancing. The person I worked with was very helpful and he did a good job. Overall, the process went pretty easily and smoothly. Everybody was professional, courteous and helpful. Everything went great.

I got a letter in the mail from Chase Bank saying my mortgage was being switched. I had no choice in the matter. Mr. Cooper was calling my phone and I finally had a moment and called them back. I was talking to the lady there and after doing some research, she discovered that I qualified for a refi because it’s a VA loan. Once I found out about the IRA and she told me about it and informed me of all the benefits of going through the VA to view the lowered interest rate, I did that. Since refinancing, I’ve had a lower payment and a lower APR.

Two years ago, Mr. Cooper bought my loan. Their reps have been very professional and knowledgeable. I was told that I could refi freely with a VA loan every six months, which I didn’t know before. They were pretty helpful with that and I was able to get a lower mortgage payment. Besides the people, the only thing that mattered to me was their app. It saves all your information and it’s super easy to pay. With the other people that I've dealt with in the past, I have to retype my information every month or they don’t save it or I have to write a check to them. Having the Mr. Cooper app has been super helpful. Mr. Cooper is definitely worth looking into.

Mr. Cooper bought my loan & it’s got the worst customer service Dept. Their flexibility for payment options are terrible & not customer oriented at all. Every other mortgage company I’ve dealt with allowed me to pay 1/2 before my due date & the other 1/2 by my due date which helped me budget wise. I did that for 3 months before I found out the $$ I was paying was just sitting in an Acct and not reflecting payments on my mortgage. It took multiple calls to get it straightened out.

Mr. Cooper's interest rates were very low, which led me to inquire about refinancing. The interaction was very professional, clear and concise. I had very little questions on my end because they were very thorough and knowledgeable. They told me exactly what I needed and gave me a timeline of when I needed it. They also made sure I understood and was aware of all the processes that would take place during the mortgage refinance. Moreover, they provided me with not only an email contact but also a phone number that I could contact them at.

My loan was sold to Mr. Cooper 1 year ago. The previous 6 years we were with Seterus. Not one problem and our payment remained the same the whole time. Now with Mr. Cooper, my payment has increased 3 times in this 1 year....for absolutely NO reason!!!! It’s a scam and fraudulent company!!! And the customer service is either nonexistent or the rudest people I’ve EVER met!!! I’m getting away from them as fast as I can!!! And I’ll bet they’ll respond with a useless “we’re concerned..pls call us to resolve this issue” BS post. They have ZERO intentions to do right by any “customers”. And there is ZERO genuine concern...EXCEPT how they can fraudulently squeeze money out of us!!!! Run!!

It was a wonderful experience with Mr. Cooper. I was already with Mr. Cooper, but then I saw online where else you could possibly get a lower rate. So, I explored it and I did. The interaction with the reps was very seamless and they answered all the questions that I had in the process. It took two weeks from beginning to end and I was very satisfied.

Refinancing with Mr. Cooper was very smooth, timely and fast. I was an existing customer of them and I just did an in-house refinance. It used to be a 20-year loan. Now it’s 15-year and at a lower rate. It's perfect and I'm happy. It was a really good experience.

I ended up with Mr. Cooper/Nationstar Mortgage after I lost a job due to illness and almost getting foreclosed on in 2013 but I only owed 22,000 in a loan; they took in over from Springleaf Financial and charged me at 15 percent and I am still owing on this loan until 2023! They claim I will get to apply for a lower percent rate but I apply and my score is never high enough to qualify me. They claim to be for the people, blah, blah... 15 percent on a mortgage should be criminal but because I am poor they can get away with this.

After having Nationstar for several years, we refinanced to build our garage. The interest rate had dropped so much that we were gonna be saving money and so we refinanced through Mr. Cooper. Mr. Cooper's reps were very nice and polite. They were quick and responded within a day. If I had any questions, they got right back to me. They kept me informed with everything and let me know what was gonna happen next. I'm very happy with Mr. Cooper and I will be staying with them for as long as I can.

Mr. Cooper's reps were pretty helpful. I went with them and things have been going really well.

Mr Cooper-- was in difficult divorce. Wife often did not pay her half of mortgage...several months elapsed and they could have forclosed but did not. I kept them apprised with phone calls. Finally divorced and sold house putting cash in my pocket.

When the company get you to refinance they do not tell you your payments will go right back to what they were. In one month they charge you a lot of money to do it and then when you call to talk to somebody and get escalated they do not return your phone call. Very unprofessional and the people that they send over to sign all the documents have no clue what they're even doing. Very poor customer service. I would not recommend any body to finance with this company.

I was looking to refinance our house to take out an equity to do some home repairs. And I got some information from my current mortgage person. My mom was telling me about Mr. Cooper. I called and their rates were lower. I talked to two of their people. Both of them were very informative and kept me up to date. They gave me all the information I needed and then explained how the rates differ from a regular home mortgage versus a refinance with cash-out. So, I got informed.

I'm a customer of Mr. Cooper and they called me for a refinance. They said I could get a new rate and I said okay. They came and I signed papers. Whenever they said they would call back, they did. They were on time and did it within 30 days, so everything was completed quickly. The process was handled very well. The payments are better now and people should try Mr. Cooper. I would refer them.

Mr. Cooper called us to let us know that the refinancing program was available and worked out the deal with us. The rep was absolutely awesome, very professional, informative and helpful. They were also very caring about our needs and took care of things. And now, we have lower interest and our payments are gonna be lower. It was an excellent experience.

I was looking to do some home improvements and going through the refinancing process with Mr. Cooper was very easy. I just called the number that was on the mailing about the equity in the home which I had known through my previous refinancing. Then I pretty much went through the application with that first call. There was very little follow up as far as documentation and stuff that I had to provide. But within a short amount of time, I had the information about the loan’s approval.

The reps of Mr. Cooper were all great. They knew what they were talking about. They tried to answer every question I have. It was just great customer service. The guidance I got was great and our payment went down.

Me and my husband were looking into refinancing our house to cash out some funds to pay some credit cards and fix a roof. Since we already have our mortgage loan with Mr. Cooper my husband decided to call and speak with someone there. He called and spoke with Ryan ** (Mortgage Professional II, NMLS #**) and I would say it was a bad idea speaking and wasting our time with a very unprofessional and unreliable person. We provided everything that he requested for the refi and we even told him how much cash out we wanted to proceed with but long story he screwed up our cash out and would not return our call or emails or worst of all laughed for not communicating. Who does that?

I’m a veteran and I got a letter that said there was a half percent rate decrease that I was eligible for, and that I could call 1-800 to get more info. I called 1-800 and the first person I talked to had a very thick accent and was very difficult to understand. At that point in time, I backed out and it wasn’t because the offer wasn’t good. It was because I didn’t understand the gentleman enough to make a good decision.

My mortgage got transferred to Mr. Cooper and refinancing with them was very good. I was impressed with the responsiveness of the loan officer and the underwriter, their knowledge of the process and the ease of the process. We now have a lower rate and a shorter term from the refinance.

My mortgage got bought out by Mr. Cooper and they wanted to do a mortgage analysis. The team that handled all my stuff was amazing. From dealing with Aaron to the other loan officer or underwriter, everything was pretty smooth. They informed me of all the information accurately, gave me realistic turnarounds and exceeded most of their turnaround time. The process took a week and a half and everything went really well for me.

I have a loan with Mr. Cooper and I called in to get my interest rate for the past year. I spoke with Molly and she was saying that I was paying more than I should. She asked me if I wanna get a loan to lower my payment. At first, she quoted I could pay about $700 a month. But when everything came back, it ended up being 816. I was refinancing with no cash out. But if I had known that I was gonna be charged for a closing cost, I would’ve went with someone else on it because Owens is offering no closing cost. After about a couple more months, I'm gonna refinance again. I'm gonna be searching around for even a lower rate because they have theirs now at 3.125, and I’m at 3.75.

Was forced to signed and do a modification when we didnt need it raised my payment $600. Plus a month. Customer service completely horrible. Nothing but a bunch of bullies, who could care a less about their clients.

The refinancing I had recently was because of the VA. It was a VA loan with low interest. The rep from Mr. Cooper was good. The pros and cons were given to me and everything was given to me upfront. I had a great experience with them and I'd tell my family and friends to go and listen to what they had to offer.

Every year Mr. Cooper fails to make the house insurance out of my escrow as they are required to do. Every year I have to contact them. This year I could not even contact them. My long carefully written email got the response "Unable to send email" with no explanation. The phone system provides only basic loan and escrow information via recorded message. There is no functional complaint system and no way to solve problems or speak with a person.

I personally went thru a bad bankruptcy experience where employees of mine defrauded me. And I had to claim the dreaded bankruptcy. Meaning bad credit and paying my mortgage by the court systems. Well, Mr cooper once my bankruptcy was discharge was still very communicative and answered all my concern questions. 1. Like did I fall behind on my 30 yr mortgage and I paid already 25 yrs on it. And so many questions. Their customer service is courteous and will help you even if you have bad credit or good credit they also make all the accommodations to adjust to the customer. But what really trumps all mortgage companies. The bankruptcy made some wrong payments in my 5 year bankruptcy plan and over paid and Mr Cooper refunded me back for 5 years of over paid payments and I got a super large amount 3 days before Christmas what a company of integrity.

Originally, my mortgage had been sold to Mr. Cooper from Veterans United. I've done a refinance with them once already and when I called in to discuss the taxes on my property, the lad had informed me that the rates were dropping in. I then asked him if I could do another refi. He was very professional and courteous. And everything was done in a hurry. On our end, everything was smooth.

They bought my mortgage out without my approval. When I tried to call they charged $700 to provide my certificate AND it took them FIVE weeks to produce it. When I tried talking to them about this issue they conveniently set their reply date to 5 weeks AFTER my closing date. Bad people, bad ethics. Don't use them.

I was very happy with my mortgage refinance process from start to finish. (I believe this company has changed names a few times since my new mortgage was processed.) The customer service people were right there every step of the way to help and guide me in completing the paperwork and getting the required documents and insurance needed to process this loan. They were able to lock in a great rate for me, and when a little snag happened, they gave me an extra free month of payments. No matter what time of the day or night I emailed them, the answer came very quickly. Overall, I had a great experience with this company and would highly recommend them.

Everything went well with my interaction with the reps of Mr. Cooper. They were quick and efficient. However, the refund I was supposed to receive, it got a little complicated. So, I'm still waiting to hear back about that. They said that I have to send it in to get it reviewed and then they'll let me know. I finished the loan in February, and it's March, and I still didn't get the refund. So, I'm a little confused as to why it's taking so long.

I have had a mortgage with Mr. Cooper for years and everything has been good with our experience with their reps. We refinanced our old mortgage for a lower rate and it was fine, it was a point and a half lower.

I was looking for either lower monthly payment or cash-out and decided to do the lower refinance with Mr. Cooper. The reps were really professional and handled it really well. Once, when I didn't get ahold of them, they called me back five minutes later. The process didn't take very long. They thought it was gonna take a couple of months, but it was just around three weeks. Also, it was all online so it was really easy to submit the documents they were requesting. We just uploaded it online. I received a slightly lower monthly payment and was also able to get rid of the mortgage insurance.

Mr. Cooper bought out my original mortgage company. They’re always super nice, respectful and professional. They’re pretty clear about everything. They make sure you understand it, so that was nice. They called me to make sure that everything was good and I knew everything that was going on. I never even had to try and contact them. The whole process took about a month and I got an interest drop, almost a whole percent, so that was good.

They have our loan and since the interest rates went down, we thought of refinancing the loan. The representative was fantastic. I couldn't handle sales pitches and he figured out quickly that we didn't need to hear all the BS. I said we wanted to refinance the loan and he started selling it. It was an easy sale for him. With the refinance, we're saving money.

They purchased my loan and then I did a refinance. Everything really went very smoothly. Now that I've refinanced, I got lower payment and interest rate. The only thing I would suggest is they change their name ‘cause I thought it was spam, some Mr. Cooper.

I was with Nationstar and got transferred to Mr. Cooper. I refinanced to lower the interest rate. Everything went in accordance. The representative told me how it was gonna be and what was gonna happen, and that was what happened. It was real convenient from what it used to be. They had four books and paper to read, and fax this and that, but it was real simple and quick. From beginning to end, it took a couple of weeks. The timeframe was great from what it used to be. We did all the paperwork online.

This company is not very communicative. We received notice about not being current. When we called and ask about where are payments went they started talking about refinancing. They refused to answer where our payments went to. So to go along with their inability to answer a basic question we applied for a refinance. That was approximately two months ago. Made contact with Kamisha **, very nice at the beginning, but now refuses to return any phone calls. This entire week every single day we have made a phone calls to her. Documented phone calls. Not even a return call. I believe if a company has the customer in their best interest they would call back. Nope not this company. They would rather leave you hanging. I will be moving this issue up the ladder. This isn't the only place I will be voicing my complaint at. I give this company a -5 for their lack of communication.

The initial place where we took our mortgage transferred the loan to Mr. Cooper. I reached out to them for the refinance. The process was very easy. The person I worked with was very helpful and provided several options, contingencies depending on how some numbers came back. It was all very straightforward and clearly explained. It took about a month, and that was just based around getting the inspection done and the paperwork signed. So, it went very quickly. I was very happy with how everything went.

Mr. Cooper purchased my mortgage. They were responsive to my email questions and sent me everything that I needed. The process took two months and it went pretty smoothly. So, I’m happy with that. I have a lower monthly and that’s good for now.

We were "baited" into refinancing with Mr. Cooper in order to lower our interest rate. Everything was great until we were sent an appraiser. To begin, this appraiser was 20 minutes late, rude, did not introduce himself, rang our doorbell and just said, "Open the garage door please". Throughout the rushed appraisal which lasted approximately 15 minutes; a process which has taken over an hour previously, he managed to advise us that nothing in our house was worth what we paid for it. Among the many condescending things, he said was; that our view wasn't good enough, our upgrades don't count, our paid solar didn't count due to not enough panels, and that houses only a year old lose money in an appraisal.

I really appreciate the way they kept me informed throughout the process. From emails to phone calls it was very well communicated. They explained it very clearly and answered all my questions thoroughly. The closing was faster than they had predicted but they gave me a fair estimate originally.

I’ve dealt with a couple of guys about the refinance of my house. It went smoothly. They were very professional. They kept me notified pretty good.

I feel I was told incorrect information numerous times by your company in order for me to start the refinancing process. If you would like feel free to contact me via phone and I will go over all issues I encountered. I will never use or recommend Mr. Cooper to my friends or family due to the lack of communication follow up and false information I received throughout this process.

I called them to see if they wanted to handle a VA refinance, and they said sure. So I stayed with them. I can't believe how fast the process was. It was absolutely fabulous. We started it on about the 3rd of January, and we were done about three weeks later. They were nice to work with. Everything was perfect. The process person was fabulous. The guy that I first came in contact with was very nice too. The only one little complaint I would have is he brought down the mortgage APR, and I didn't really realize that. He called afterwards and asked if everything went all right. I told him everything was perfect other than he should have told me that he brought the interest rate down a little. It wasn't that big of a deal, but he should really tell the customer if he was gonna bring something down. Other than that, they were great. It went really, really smooth.

At first, the agent told me that they could not beat the estimate with Quicken Loans. So he gave up. But after three months, I called back again and I spoke to Andrew. He told me that the agent was about to leave the company. So it was a good thing that I called back and found Andrew. He was so excellent and he helped me. He was so quick. He guided me, like closing cost money from us. I got lower interest rate and monthly payment. It was an excellent experience.

Our mortgage was bought by Mr. Cooper and we saw that after six months of on-time payments, we could get a lower rate. Everything was good with their reps. They were good to work with.

They call themselves Mr. Cooper to make it sound more personal, like a human. However, they are no different than any other big corporation – heartless and paralyzed by common sense decision making. I had a recent new loan with Mr. Cooper. Like the other five mortgages I had at the time, I tried to put Mr. Cooper on auto pay with my bank. Something happened and the auto pay didn’t take.

My loan was sold to Mr. Cooper and I thought of refinancing to pay the loan off in less time. Every single person I talked to was real professional. The first person I talked to gave me a lot of options and ideas, but I already knew what I wanted. The only benefit right now that I see is that I'm gonna be paying more to my principal and my house is gonna be paid off in less time.

We purchased a house as a rental. We didn't get notice the property insurance was up (2018). Mr. Cooper paid the insurance. They tacked on a charge in the escrow account and charged us $200/month for the insurance for a year. When we realized this, we immediately got our own insurance. However, Mr. Cooper continued to tack on the charge onto the escrow account for the property insurance (through 2019) though it had already been paid back which was obvious from the records. My brother was on the phone for several hours to explain the situation. They sent him back and forth. When they realized he wasn't going to get off the phone until they resolved it, they finally looked into it, and realized we'd overpaid by $1000. We just got a check for $15 for the over payment.

Mr. Cooper bought my mortgage and there was a "reversal" of my first payment by the previous mortgage company when they bought my loan. Instead of informing me of this, they just reported me six months later which majorly impacted my credit score. I have been trying to get this resolved for the last month and no one is doing anything at all to help me. They just keep punishing me for the so called missed payment.

The interest rate was dropping so I looked into a refinance. The process took about four weeks in total. We’ve been using Mr. Cooper for the last 10 years. They had the best rates available and they were very responsive. They kept me informed of where they stood at all times as online document review. So, the whole service was very good and there was very low closing cost.

Our first mortgage was with the Central Loan Administration. But in November, our loan was transferred to Mr. Cooper. When we started to become Mr. Cooper customers, they had a welcome email. When I logged in, it said, “Welcome, new customers. Give us a call,” to check in on the loan. So, I called them and that was how I got going. I only have the comparison with the Central Loan Administration, but it was a night-and-day difference in customer service, ease of talking to someone and getting information. It was way more pleasant and easy experience. Ever since we had our loan, we put down only 10%, so we’re paying PMI. I wanted to refinance to gain some equity with the growing housing market in Seattle and to take advantage of that to get rid of the PMI.

I was already Mr. Cooper customer and then I refinanced with them. The rep was great, very knowledgeable, personable, and he took his time. The only challenge I had was the actual processor would call me and she would leave messages about somebody else’s mortgage a couple times throughout the process. I specifically gave her the dates I was available for closing, but then, she sent the date that I was in training all day. I thought she might have just a lot going on. But then I was able to use some of the equity to pay off debt since being with Mr. Cooper.

I have been paying my mortgage for 12 years with proper payments. Unfortunately this includes an large PMI payment. Finally reached the point where I could request removing PMI but of course they found a reason to not allow that to happen. I was told a year ago it should be dropped off once I reached 80% loan to value ratio that happened. But guess what now they said I need to get an appraisal to get PMI removed. What a scam. Clearly 12 years of payments should allow anyone to not be held hostage to $400 a month PMI payments. It's disgusting. It is extortion. They will just keep changing the rules ensure they get money for nothing. 12 years of payments I am no risk to not make payments. What a joke.

The representative that assisted me was beyond helpful. She let me speak and asked questions to see if she was understanding my questions and concerns. Then she proceeded with answers and responses that I could understand and follow, I could understand what had happened, what was occurring and what to expect. The overall experience was A RELIEF finally some clarifications.

It took about two weeks for us to get a new mortgage. It was quick, and I was very satisfied with that time frame. We also got our interest rate down. That’s what we wanted to do, so we weren’t paying as much each month. Everything with Mr. Cooper went very well. If we had a question about something, the young fella that was helping us was very helpful. A woman followed up with it and was helpful as well. And then someone came to notarize the papers and did it short and sweet.

Andrew ** and Kenya ** were both exceptional, polite, and professional. The refinancing process was very easy and thoroughly explained by both, Andrew and Kenya. You have great employees, there!! I tried to steal Andrew -- as the IRS is hiring; but, he loves his job at Mr. Cooper and would not even consider applying.

The Mortgage office Scott ** was very wonderful. He kept me informed all the way. He always called me back if I had any questions and was very pleasant and helpful... It was a pleasure doing business with your company.

Very pleasant experience with the process. The portal to load documents is a wonderful use of technology. My reps kept me informed on the process and made everything very easy for me, she actually went above and beyond to get my closing done because I was traveling out of the country on short notice. I will always recommend Mr. Cooper and I look forward to being a repeat customer. The best part of the process was saving $300 a month for the life of my loan.

I refinanced with somebody five years ago, and it got switched to Mr. Cooper. I've not been displeased so I stayed with them. I bought a vacation home. So, I needed to refinance that mortgage. I refinanced my existing mortgage, adding the other mortgage from the other place. The process with Mr. Cooper was very easy. I started with someone who directed me to the person to send the documents in, and it was very simple. Everything settled in about two weeks. I have an excellent credit rating. So, there was nothing to hold it up. During the process, Mr. Cooper comes to your home and do the signing of documents. Everything was very smooth. They're a great company.

I called Mr. Cooper and the rep was very helpful. She was trying to get me pointed in the right direction. I said I was looking to refinance and she got me in touch with the gentleman who got me started. He walked me through what to do. He was checking on me daily and sometimes twice a day via email or phone call. He walked me through the process and made sure I got all the paperwork. He gave it to an underwriter and that lady was in touch with me two or three times a day, checking on me until the process was done. Also, they got me a lower interest rate, but my monthly payment went up just because I had to get more money.

It took less than 30 days from start to finish. I had a wonderful loan processor as well as sales agent. I would definitely recommend Mr. Cooper to a friend. This is my third refinance with the same company and have to admit that this was definitely the smoothest and fastest process of the three. I also appreciate their responsiveness to any of my inquiries.

From day one when I called to explain my situation and inquire about the possibility of refinancing my home, I was transferred to Mr. Scott **; he was clear explaining carefully which would be the best help for my case, he reviewed step by step how was the best way to help me understand the process, courteous and this process made me feel confident to make this decision without any hesitation. The entire process was smoothly, and Mr. **'s communication was always courteous not impatient at all, very clearly done.

All the representatives were polite, professional and a pleasure to work with. Our refi only took 3 weeks start to finish and the outcome was outstanding. We already recommended Mr. Cooper to our daughter and have shared our experience with many others.

This experience was by far the most streamline and stress-free experience I’ve ever had with a home. Gia ** and Bert ** were complete professionals and seemed 100% committed to giving me the best deal possible. I have been and will keep recommending Mr. Cooper to other friend and family members.

Back in mid December, 2019, since Mr. Cooper held mortgage we did refinance to take money for an impending move in the next few months. At the beginning, our representatives Ron and Christina were perfect and things speedy quick. But then in the beginning of January, things fell apart. Documents received and required signatures. There were errors. Ron assured to sign anyways as the final documents would be correct. More documents would require our signatures and we would not sign the documents as recently as two weeks ago because of all the errors.

We refinanced our home with a veteran's IRRL. This was a simple process with most things completed electronically. They kept every promise including having only two points of contact throughout the process. Closing was scheduled promptly. The entire process took about a month. We are very satisfied with the customer service and the new interest rate. We recommend Mr. Cooper.

My mortgage was transferred over to Mr. Cooper. Then when I was looking for refinancing, they reached out to me. They're pretty knowledgeable and helpful. It's an overall positive experience. It took about a month to get done and I got a lower mortgage payment. When the time comes that the actual payment is due, it will help a lot.

Rating is very good. I had a very bad experience with my local federal credit union. Our loan was approved, we paid for appraisal, they said they had a long backlog. After waiting for seven months, I decided to call Mr. Cooper, it took around a month and a few weeks. Thanks.

Customer service doesn't exist, communication is lacking. What should have been corrected and dealt with is still unresolved. I've talked with a third party where the issue is, but being resolved must go through Mr. Cooper. This third party (a title company) says that my file is closed and Mr. Cooper hasn't contacted them since last December. Therefore, my loan processor with Mr. Cooper tells me lie after lie and blamed me twice for these issues. My loan processor has not made any contact with me now for two weeks because he is ignoring me after I asked him kindly to shoot me an email now and then to keep me up to date. He won't simply communicate with me.

From start to finish the process went well. I was kept well informed throughout and was very pleased with the service received. The refinance process was well explained and everything was done in a timely manner. From start to finish the process took about a month. Very pleased will refinance my VA loan with them again in a year.

Armando ** & Simon ** help me a lot to my refinancing. Their customer service is fantastic and they are returning your call ASAP. Customer Satisfaction is no. 1. If you have a question or don’t understand they explained to you in a nice way.

While refinancing our home loan for a lower rate we went through so much back and forth run around. The salesman sold me a dream then the loan processor and loan approver changed everything. I didn’t get what I was promised. They would ring the alarm on unnecessary information. Have a big fuss about a credit I was promised over and over again. Went back on their word then ended up returning money at the end of it all. Overall a very horrid experience that I won’t ever go through again. I would never recommend this company to anyone and we will be moving loan AS SOON AS POSSIBLE.

I had a great experience with my refi. Bob ** was always readily available to answer any questions I had during the processing period. It was a very easy process. Mr. Cooper stayed in constant contact with me with the progress.

Working with Mr. Cooper and VA interest rate refinance was so easy and painless to accomplish. Communication was very effective and process was simple. They did everything and all I had to do was sign some papers at closing. If you are initially purchasing a home or refinancing I strongly suggest using Mr. Cooper as your first choice.

We dealt with Mr. Cooper for a refi to a lower % rate for our home in Colorado. It was an extremely easy and seamless process. Excellent communication on the part of Mr. Cooper enabled us to refi quickly and painlessly!

My mortgage was sold to Mr. Cooper by my bank shortly after I purchased my home. After being with them for a couple of months I get a letter and a check in the mail telling me I've been overpaying and telling me that my new payment is 600.00 less than Chase bank figured. Now one year later I get a letter telling me I owe them $10,876.09 because I've been underpaying my mortgage. My options to pay are a one time payment or I can pay off the shortage over a year increasing my mortgage payment to $3224.02. To me this looks like a absolute scam and clearly setting me up for foreclosure. How does a mortgage company make this type of error when people's lives are on the line? I've never been more disturbed in any businesses practices. Shame on you Mr. Cooper!

I've refinanced with Mr. Cooper before. It was Nationstar then and it turned into Mr. Cooper. They were reaching out to me aggressively for a refinance. After some time, I said, "All right, let me here them out." I wanted to get rid of my PMI and it made sense, so it worked. I was successful in lowering my rate and my term. This has been my second refinance with them. The application process took two weeks total and I was very satisfied with it. The rate could've been a bit better, but it was acceptable. Their consultants were all very responsive. They told me what I needed to get them, I got them what they needed promptly and they made the deal as promised. Everything went good. Everything was as discussed, no surprises. It was a pleasant experience.

Mr. Cooper called me a bunch of times and I ended up talking it through with them about how much refinancing would save us. Then the process was pretty fast. It was about two weeks. They didn't keep me any longer than necessary, asking questions. They had all the information they needed since we already had a loan with them and it was pretty painless. I hardly had to submit anything. They were pretty good. We now have a lower monthly payment and we got to skip one month.

Our mortgage was transferred to Mr. Cooper in Feb 2019. I was a little apprehensive about the transfer as in the past whenever our loan was transferred there were always issues. Unbelievable how easy they made it. Never any issues at all. We sold our home in Sept. Were told by our attorney to make sure you request a payoff amount way ahead of time because mortgage companies are notorious for taking forever to give the amount. Nope! Not these guys! Received it in our email the same day. We had a refund due from our escrow. We received it promptly with no problem. Just had to call customer service to clear up year-end tax info. Had Eliza help me and send all the info I needed in under 10 mins. We couldn't be happier with this company! If only health insurance companies ran their companies like this. Thank you so much!

Everything went very well with Mr. Cooper. Thank you so much. The reps were both excellent. They called everyday to follow up and to give an update. The holdup was my insurance. They didn’t send the requested information. So the process took two weeks to be completed and I was very satisfied. It was not even the time. It was just that the customer service was excellent. I actually wasn’t trying to refinance either. I was just calling to discuss bi-weekly payment and when the rep looked at our profile, he said he would get me a lower interest rate. That’s how it started and so we did it to lower interest rate.

I have a existing mortgage with Mr. Cooper and contacted them to get some refinance options. My credit report was locked so I had to hang up and get them opened. I called MR. Buna ** back in 10 minutes and left a message. No return call, so I continued to try and contact him for two weeks, no answer or call back. I then contacted his supervisor Mr. Alex **, he said he would have Mr. Buna ** contact me, which never did happen. Taking my refinance to a different lender.

One benefit I will get from refinancing is a lower mortgage payment because I dropped PMI off. What led me to inquire about refinancing was that it had dropped off of my credit report because of a bankruptcy. I worked with a few different people at Mr. Cooper and they were pleasant and efficient. They gave me a lot of options to choose from and they discussed all of them with me. I was very comfortable going through the process with them and overall, it was a very easy experience.

This servicer is a scam. They will use any excuse to charge you extra. They will make a mistake (claim that you have not submitted insurance or tax paperwork) and charge the customer for it even though the tax/insurance has been paid. Run away as fast as you can from these guys.

I had the same experience as others on this forum. My loan amount jumped up over $800 bucks because they had set it up for me to short pay my escrow without letting me know. I've been dealing with this process for almost 3 months and nearly at the point of losing my house based on their poor customer service and follow through. I've been calling my loan officer daily for weeks now and her and the manager STILL cannot give me a date for closing my my new loan. Don't bother asking for a manager because they don't have time for their customers. Ohhh and also, When they say to contact the "escalating line" please don't waste your time as I did. She was extremely rude and made the situation worse. I plan on contacting the BBB and getting my Lawyer involved for the issues their causing for my credit score.

I have been trying to receive help from Mr. Cooper for a loan Modification since the end of June 2019. I was in a bad accident and unable to work for a few months. Knowing that I wouldn't be able to pay my mortgage I contacted the company immediately. And that is when I was told about the loan modification. After a discussion with the woman on the phone I decided to go through with the modification. They ask for specific items to be submitted via their document library. I submitted them all multiple times. After them being in review for 30 plus days - they then told me that my documents "expired", So I resubmitted them all again. After another 30 days of "being under review" I had to resubmit all my stuff again.

I worked with two guys at Mr. Cooper and they were excellent. They were very clear with everything that we were doing and things went so well. They answered every question that I had right away and was right on top of everything. Then everything they asked for, I sent to them and it was perfect. My refinance only took 10 days.

Updated on 02/07/2020: My mortgage was sold from Chase to Mr. Cooper. Now there are big Problems. I was not informed that my mortgage was sold until someone from Mr. Cooper called me on Jan 30 2020. At that time Mr. Cooper did NOT inform me that my Jan payment was 'Past Due'. When I received a paper statement Feb 4th, I learned that not only was my previous 'Autopay' no longer in effect and that I now owe 2 months payment, but that I also cannot set up a new autopay until the balance is paid in full.

I did a refinance with Mr. Cooper and the rep I dealt with was fantastic. His name was David and he was very informative. He also kept me up to date on everything as it was going on and the whole process took not even a month. Refinancing with them gave me a lower mortgage payment and lower interest rate. We also got to miss a month of having to pay our mortgage. It was a really good experience all around.

Last year your company did a analysis of my property taxes. I called your office in February to tell you I think you miscalculated my property taxes and am think my mortgage payments should be higher (because of escrow). Your office stated, "You are correct and nothing can be done to change anything!" I even explained, "It’s a new build house, I don’t think your analysis is correct." But your company wouldn’t do anything.

Mr. Cooper took over my mortgage company and they sent a mail in my statement about refinancing, so I decided to see what offers they had. Then, I signed up with them. They asked me what I was trying to get out of my refinance then we started with the procedure. It took two weeks to get through but it wasn’t that long as far as submitting paperwork and documentations. And the process was pretty quick to me. Everybody also informed me well about everything that was going on and it was very helpful. The guidance they gave me was good as well and with Mr. Cooper, I got better APR. Other than that, they were very friendly and easy to work with.

I have Mr. Cooper for years then I got a call from the person I dealt with last time telling me about some great deals so that was very helpful. The whole thing took less than 30 days. It was very quick and I was very satisfied with the timeframe. I got a better rate and lower monthly payments.

My wife and I applied for a refinance loan about 4 months ago. The first lady we spoke to said we should be able to get this done in about 4-6 weeks. It has been four months and and we have been told we would close next week about 3 time now. BAD INFORMATION ALL AROUND. So far we have talked with 5 different people. Two loan officers and their supervisors. Now I have been told the loan officer that told me we would close is no longer with the Co. We had to sign new documents and start over. I HAVE NEVER EXPERIENCE THIS MUCH RUN-A-ROUND IN ALL MY 79 YEARS. We have been with Mr Cooper for a very long time and never missed or been late on a payment. This is not the way to treat a customer if you want them to recommend them. Gene & Pamela in Raleigh

Our mortgage with Loan Depot was bought by Mr. Cooper. But my initial mortgage payments to loan depot was never settled (credited to my account) with Mr. Cooper. Loan depot provided wire transfer ID number and total amount. And I have provided bank statement to prove the payments, which was received by Mr. Cooper in Dec 2019, but it has been more than 2 months, Mr. Cooper cannot locate my payments yet. Missing $9000.00.... I have called many times, the customer service is bad and seemed like they don't know their job. Every time I called they would tell me that I was granted for 60 days grace period which won't affect my credit score. But now it's more than 60 days, do you think they really care about your credit score??!! There is no manager who is in charge of this issue, no follow up, no care at all. Where is our money???? We are so disappointed and frustrated with current situation. Please void all you can with Mr. Cooper.

We signed with a local mortgage company, and they sold our loan to Mr. Cooper. We ended up doing with ease and competitively. Mr. Cooper had matched everybody else's refinance rates and they had lower closing cost. There were a couple of different companies that I reached out to once I saw the rates were dropping quite a bit, so they can give me just an emailed quote of what the closing cost would be and what the overall monthly payment would be. We're set to speak with Mr. Cooper with the refinance as well.

When Seterus sold my mortgage to Mr. Cooper, I did some inquiring and looked them up on the web. Then they sent me some information about refinancing because I’ve been interested. I was trying to lower my interest rate and the number of years I had to pay for the mortgage. My first one was for 30 years and I still had 17 years. I said that it was too long. Also, it had a high interest rate.

This is the worst company ever and I hated that they took over my loan. The reason I hated them is because I had the most problems with them when they was Nationstar Mortgage. I had to end up refinancing my home with another Mortgage company. The problem I have is when my payments begin my payments was too low. I told them this several times and we even called on 3 way to check on my property taxes and was told that my taxes was going to be higher in the future. I also told them this and they said my escrow was correct. Keep in mind I made over 10 calls about this issue. My bill was $1043 and I was expecting to pay $1300 to $1400 a month. That was fine with me. I asked Mr. Cooper should I be paying extra into my escrow and they ensured me that was everything is correct.

When we got to the 15-year mark of our mortgage, we were talking about refinancing. We kept meaning to call Chase but didn't get around to it. Then Mr. Cooper took over our mortgage and sent a letter saying that they'd love to talk to us about the changes in our mortgage. We thought to call them and see what they do. Travis and Gio were both great and very helpful. Our payments went lower, the percentage rate went down and we're not paying but a year longer than we would have. We also didn't have any closing costs and got some money back as well.

I was with City Mortgage and they sold my mortgage to Nationstar. And then two months ago, NationStar sold my mortgage. It said I have to call Mr. Cooper. When I called Mr. Cooper, they said, “We’re only NationStar.” “No,” I said, “I’m paying you through a different mortgage company. I have a different mortgage company that NationStar sold me to.” They said, “No, you're still NationStar.” It was very confusing.

Mr. Cooper bought out our first loan company. They were great and fast. The process took a couple of weeks at the most and it was easy. My husband spoke to the representative, and they did some email exchanges and agreed on terms. We signed electronically, and we were done.

Our loan was originated in May, 2007 with STB. It is a 15 yr fixed loan for $75,000 to mature in 2022. Of course our mortgage has been sold a couple of times, 2 to be exact and now with Mr. Cooper. After some discussion, we decided to payoff the remaining balance. We called Mr. Cooper to obtain our payoff amount, however after 3 and a half hours and being transferred to multiple people, we still never received our payoff. We did receive a year in review stating we have paid $68,911 on our principal. However, to our dismay, we received emails from Mr. Cooper that states our loan balance is still almost $70,000!! This is unbelievable!!

My mortgage was sold to this company, they've been trouble since the beginning. I call every month, they don't know why they keep charging me escrow, since I've never had it. They keep telling me they'll fix it and next month, same fees are back. And to add insult to injury, they report me to the credit companies for not paying the full amount, even though they are not supposed to be charging me this extra amount.

This has been the worst experience in refinancing that I have ever endured. My agent would call me, faithfully between 6pm and 9pm to ask me for info to supply to close which if done at a decent hour, the process could have went more smoothly and in a timely manner. Twice on a Friday evening asking to supply paperwork! So now I have to wait the weekend for it to be forwarded to the proper office. Then was told incorrect info, they made me late on my mortgage for the first time in 2 years!! After telling me something was cleared for closing only to come back and retract it a couple days later. At the end I had to bow out after two to three weeks of submitting paperwork and emails to no avail. NEVER AGAIN WITH MR. COOPER!!

I truly appreciated the electronic signature process and the closing which occurred in my home. Mr. Cooper team was extremely polite in answering all of my process questions. Process could not have been easier and Mr. Cooper team was a pleasure to work with!

I have had several home loans and have even gone through the selling of my loans. This time I have had the same lender for 12 years and have had a great experience with them. I am in my second month with Mr. Cooper and already am experiencing the worst service in 30 years of purchasing homes.

I like Mr. Cooper. They had my other loan and I liked how they worked. The process was very easy and it wasn’t a long drawn-out process. It happened a lot quicker than I thought it would.

When I initially bought my house before my first mortgage payment came out, I had gotten a letter from the CMG Financial saying, "We sold your loan to Mr. Cooper and this is who you're going to have to pay for your mortgage." I was surprised, but everybody who's owned a house said, "Loan companies do that all the time." I had been getting letters about mortgage refinancing and I didn't think I was eligible. I haven't even owned the house for a year. And when Mr. Cooper sent me a letter, I called them and they said, "We can see about getting that done." I said, "I didn't think I was eligible," and they said, "No, you are." And they managed to lower my rate.

I'm a veteran and Mr. Cooper offered me a lower interest rate. They educated me about the fast track refinance type. My experience with their reps was excellent. They were very informative, very polite and very professional. They answered all of my questions. There was no sales pressure or anything like that. They let me know exactly when the next payment would be and what the amount would be. They told me how it was calculated and what the percentage was. They said because I had 10% disability, I was eligible for a funding fee reimbursement. I also talked to them recently about making a $20,000 payment for the principal coming up in June. And they showed me how to go about using the website to calculate what my payment would be, how much it would take off the mortgage and how much interest I would save. It was phenomenal.

Khanh ** and Scott ** were both professional and very helpful through everything. Khanh went out of his way to help through a difficult refinance where my wife and I disagreed on some of the payouts involved. Khanh worked some long hours from what I could see and kept in constant contact. He was extremely helpful and went above and beyond in my opinion. My son will be looking for a new home soon and I am going to refer him to contact Khanh to get him in the right direction.

The customer service of Mr. Cooper was awesome. They were very attentive. They were on the ball, answered every question and did what they told me they were gonna do. We got a lower interest rate by refinancing through Mr. Cooper.

I wanted to refinance my old mortgage for a better interest rate and went with Mr. Cooper for simplicity. I've already been with them, and they did all the legwork. The process was streamlined and super easy. I just had to sign a couple more documents stating that we needed or wanted to refinance. Everything was set up through the rep and it was pretty much handled well in the background. When she needed something, she'd give me a call and I'd go find it. She also had an independent notary come. We signed all the documents and it was painless. We started in the last week of November and had the refinance approved by the 12th of December. Our interest rate went from 5.2 to 3.22, which lowered the mortgage by $400. Mr. Cooper did a really phenomenal job.

Last week I got an email from Mr. Cooper, informing me of the different ways I can make a payment. I was so alarmed that I immediately logged into my bank account to confirm that my automatic payment was made as scheduled, BEFORE the due date. I learned that it was, as it has been for the past several years and before it was acquired by Mr.Cooper. I called the customer service line within mere minutes of receiving the email to be informed that my home's hazard insurance was dropped six months ago, and my home apparently UNINSURED for half a year!!! Mr. Cooper's records reflected that notification was mailed twice, as legally required, which is the BARE MINIMUM.

I had a good experience with the representative of Mr. Cooper that helped me. I told him that it’s not something that I wanna do. He explained to me and told me everything. I realized that it was fair because I didn’t wanna renew another 30 years. He told me that I could do 20, and so this is what I’m supposed to do. And everything went through fast. He was really with me throughout everything.

Mr. Cooper is apparently my new mortgage company and I'm not happy about it. Every time I try to pay my bill, which I had set up as autopay and that didnt work, I get a screen that says ERROR and it gives a phone number. When I call the number I get an automated system that says sure, they can help me pay my bill but it will cost me 19 bucks over the life of the loan. I can speak to a person but that will cost even more. OR I can pay bill for free online, only I can't because some stupid error message pops up. Doesn't say what error. All the banking info and everything is correct, I quadruple checked it. When I finally did get a hold of a human all he wanted to do was get me a lower interest rate (but at a higher mortgage, total scam). I'm beside myself, this is going to screw up my perfect credit. I will be contacting the better business bureau.

I have been with Mr Cooper for approximately 5 years, since I was unlucky enough to have them purchase my loan from a great mortgage company that was easy to deal with and was able to appropriately estimate escrow each year within a couple hundred dollars. Every year to date, Mr Cooper miscalculates my escrow and not just a little but a LOT (this year it's $400-$600). They then of course ask you for the lump sum payment to cover the shortage due to their lack of appropriate calculation or they will jack your payments up for the rest of the year. So nice of them to hit you with it at the start of a new year!

In my experience with Mr. Cooper, everything went great. It was quick, non-invasive, and easy to understand, and they were friendly. The consultant I dealt with was knowledgeable, helpful, and provided options. Everything one would expect. I went with them over any other provider because of the rate, and all my expectations were met extremely well.

The guy that I first had contact with was awesome. He was very good and informed me of everything. Everything went well until not receiving callbacks or a response to emails. I felt that was unacceptable and did not like it. I’ve closed several homes and this was the first time somebody had gone over 48 hours without contacting me back after they had returned from vacation. It was a little frustrating. But other than that, everything went okay. In the end, my rate wasn’t lowered because I got some equity out of it.

The recent home loan refinance that we did with Mr. Cooper could not have been more pain free. From the first contact to the closing, all steps were straightforward and seamless. All of the people involved did what they said they would do when they said they would do it. The overall experience was outstanding.

Refinancing with Mr. Cooper went fine. It was so easy to apply online through my normal mortgage payment that I felt like it was probably the easier way to go. And Wells Fargo didn't call me back right away. Mr. Cooper called right away. They had a good person that gave good feedback on updates. Sometimes, the updates from the person beat the updates that were on the website which is nice. They have been walking me through what was needed. I could have figured it out, but I thought it was fine.

My home was already financed with Mr. Cooper. And I did not have a bad experience with them in the refinancing. It all went very smoothly, it was very quick and I was very satisfied.

We were totally satisfied with the service that we received from Mr. Cooper. They were true to the fact reaching out to us every couple of days to make sure there were no questions or to answer any if needed. It was an easy, easy deal.

Christopher ** answered my initial call on November 20. After we discussed what I wanted, he suggested the FHA Streamline refinance. We closed on December 12. We worked with Timothy on setting up the closing. The process was easy to follow and the follow through with Christopher and Timothy was great.