Guild Mortgage Company
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    Guild Mortgage Company

    ConsumerAffairs Unaccredited Brand

    Established in 1960, Guild Mortgage Company is the leading privately-held mortgage company in the United States. Guild makes home ownership possible.

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    Last updated: Jan. 15, 2018

    80 Guild Mortgage Company Consumer Reviews and Complaints

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    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2018

    Posting a 1-star having removed a star for every despicable thing Guild Mortgage in San Antonio on Sonterra Blvd. did over the course of our home purchase. Most people will unlikely read this full review, but we cannot refrain from providing a fair account of our recent loan experience (2017). Despite our better judgement after reading national reviews concerning Guild Mortgage, we proceeded with Guild after they 1) reaffirmed us “this office is not like the rest; we have 100% good reviews.” and 2) “we will not sell your loan. We have our own servicer that will be financing and managing the mortgage over the life of the loan.” Despicable Practices:

    1) We were not provided a firm rate for financing upfront. Only after we discussed another bank we might finance with did they make a rate offer by simply matching the other banks rates.

    2) We mentioned to the officer; we would only consider financing through Guild if they did not sell the loan and provided some specific loan servicing features (loan recast & full payment pre-pay). We were put in touch with a Guild loan servicer who confirmed the servicing features would be included and that Guild would service the loan. Exactly 45 days after close we received a letter informing us our loan has been sold to Wells Fargo (the most corrupt bank in the country: currently being sanctioned federally in recourse after criminal account practices over nearly a decade).

    3) During our option period, we shopped for better rates and found a loan at the same rate Guild was providing, but with No closing cost & No points. When we presented this offer to the Guild Officer; they confirmed (we have proof): “Yes…. our office will match the offer.” Despite this offer we ended up paying over $1,394 in origination fees which would have been credited in a “matched” offer. Repeat: $0.00 LENDING CREDITS PROVIDED AT CLOSING AS PROMISED.

    4) Guild’s Negligence to communicate money transfer requirements in preparation for down payment wire caused a communication breakdown at the end of our closing period leading to a full re-audit of our accounts. Only after working with them through the weekend night and day were we able to reaffirm approval from Guild’s Underwriters just a few hours before closing.

    5) Our loan officer was contacted on closing day by the title company asking for another day to close. Not only did our lender allow this giving previous owners more than a day of control of the property after final walkthrough where they could do anything (exposing us to tremendous risk), but then at the new closing date, for which we again had to take off work to attend; we were still unable to secure the keys/access to the house, walking away with literally only paperwork in hand. Our realtor was nice enough to secure the keys and bring them to us after Guild’s payment wire had been confirmed later that day. If you are even considering working with this company despite this review please post a question or reply offering why. We will provide proof of our circumstances, additional warning & rebuttal, information & resources for better alternatives, etc.

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    Verified Reviewer Verified Buyer
    Original review: Oct. 24, 2017

    I recently sold my home and was able to pay off my mortgage with Guild. I have a large escrow refund check due to me and have been waiting over 4 weeks as of today. I've called their Customer Service four times and the service gets worse each time I call. Today, I asked to speak to a supervisor and the agent hung up on me. I work in customer service. Most of us would be fired for treating customers the way Guild's Customer Service speaks and treats customers.

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    Verified Reviewer
    Original review: Oct. 21, 2017

    My realtor suggested I apply with this company as they supposedly do work with Home At Last. I took the course, got my Certificate, submitted scads of paperwork all online. That was October 10th. I heard NOTHING from them... However, they did contact my Realtor and said they weren't able to help me because I was looking at Manufactured Homes. TEN DAYS LATER they ran a hard credit inquiry on me! Still I heard NOTHING from them. What was the purpose of the inquiry knowing they wouldn't lend to me? They get ONE STAR from everyone because we can't give them MINUS FIVE.

    Verified Reviewer
    Original review: Oct. 12, 2017

    Something is very wrong at Guild Mortgage - based in California. They will not return insurance checks to fully-insured Hurricane Harvey flooding victims. Are they going under - cashing the checks??? What they are doing is wrong per Texas Attorney General's office. You will regret using this shady lender! They say an investor has to approve the bids on work to the homes - it is always a new excuse. Again, this is not ethical!

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    Verified Reviewer
    Original review: Oct. 3, 2017

    Hello. I typically don't like to complain about anyone but I am a first time home buyer who doesn't have a lot of money, a single mom who spent the past year raising my credit score to a 747 after a divorce. Guild Mortgage gave me false hope along with a promise of an approval letter after I in return provided them with all my personal information also having to pay for all the faxing fees after being promised I was approved and the approval letter was on the way. I was so excited but the letter never came nor a phone call back explaining anything I was promised or even if something happened as to why I was being rejected. Absolutely nothing! It was heart wrenching and brought me to tears as this was a huge deal to me. I would not recommend this company to anybody and was very dissatisfied as well as upset!!!

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    Verified Reviewer
    Original review: July 26, 2017

    Looking to do a refinance I decided to use Guild Mortgage. The branch in Sacramento was asking for documents that had been sent July 8 and 9 2017 and they were now asking for the same documents again. Very incompetent branch manager. And when I question the request I was told that I was confused with another lender, then later he sent an email saying I was right and he was wrong with no apology. Just incompetent, awful.

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    Verified Reviewer
    Original review: July 10, 2017

    Leah at Guild Mortgage is awesome. I tried to get my pre-approval letter from my local credit union that says they do mortgages. After 2 weeks, I pulled all paperwork & scanned it to Guild in Seattle. Pre-approval letter done in 4 hours! Never had to drive to Seattle, everything done over phone & scanner. Got the house I wanted for the price I wanted. Thanks Leah!

    Verified Reviewer
    Original review: June 28, 2017

    My wife and I bought a vacation home in Pacific City OR and used Guild Mortgage. They were atrocious. We had to resubmit paperwork numerous times, they delayed the closing for 3 months and whenever we called it was as though we were talking for the first time. The staff was incompetent and disdainful. I'm praying for the day when they sell our mortgage.

    Verified Reviewer
    Original review: May 22, 2017

    I don't understand the bad reviews here. From my experience, Tim worked very hard to help us through the entire process. He and I were in constant communication, even sometimes in the middle of the night. I was in Maryland trying to find a VA approved home to retire to at the beach. Tim was our rock and advisor. He even advised me about selling our home in Maryland first. Then it literally took six months for us to find our forever home. Tim was such a help and actually knew the area so well, he advised us along the way with such patience and care, I could not believe that a loan officer could be so caring. If you are thinking about moving to this area, I would highly recommend Guild Mortgage and especially Tim **. Thank you Tim!

    Verified Reviewer
    Original review: April 21, 2017

    As a licensed realtor in the state of Texas I will NEVER allow my client to accept an offer if they are the seller or my buyers to use Guild for their lender! This has been a horrendous experience for both seller and buyer!! At this point we are almost 7 days past original closing date with NO end in sight. If Guild does not pull this together and close by Wednesday on this loan your client (the buyer) is set to lose a large amount of money all due to the dishonest, unprofessional and unacceptable behavior of not only the loan officer Maria ** but her Supervisor. I have spoken to many agents in my office since this started and they are all of the same mind -- NEVER GUILD!!! Most painful and terrible experience I have had as a realtor with a lender! This will also be reported to the appropriate agencies in our area including the BBB.

    Original review: April 13, 2017

    Getting a loan and closing was no problem unlike many reviews. We had a great experience with our loan officer. Fast forward almost 2 years later and I'm very disappointed. We recently went from a 2 to 1 income due to a company buyout with my husband's job. I called Guild to check our options of what we could do until our house could sell. They were very rude, unprofessional and had no sympathy whatsoever. We have perfect credit and have never made any late payments whatsoever. They suggested we apply for Forbearance so we did... almost 2 months later they still claim we are missing paperwork yet we've supplied them with everything they've asked for, they won't return our calls of questions and are extremely rude and unprofessional.

    I called yesterday to let them know our house would finally be selling after 4 months on the market. My understanding when we applied for forbearance per what they told us was we wouldn't be held responsible for the payments due to his loss of job and it wouldn't affect our credit. Yesterday they informed me we would owe those payments by closing, they have put it on our credit and they continue to be unprofessional every time we talk to them. We can't sell our house soon enough to be rid of them. Very disappointing considering we had such a great buying experience but thru his job loss it's been a very disappointing experience to get any help thru them. I will never recommend them to anyone after our experience.

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    Verified Reviewer
    Original review: April 11, 2017

    The home mortgage (new single family home purchase) was a flawless, <30day event. No snags whatsoever. The loan closed and escrow management is where I have issues. They intentionally withhold in a separate area of the statement an amount of rolled escrow from prior year and then on the monthly statements you will only ever see the current year's escrow info. RESPA requires lenders do not collect in excess of more than 2 months of current escrow requirements for that year based on the prior year's costs. Guild seems to know this - which is the reason to 'hide' your unused, rolled escrow in another area of the statement. You better keep track of what you are paying because they will hide and keep it from you. I threatened and followed thru on contacting the federal lending oversight agencies and reported Guild because they illegally withheld some $700 excess and STILL increased my escrow payments! Once the federal agency got involved, I was promptly refunded and my original escrow payments were adjusted to comply with RESPA guidelines. Ethical business would have made the correction without the drama and once it was pointed out -- not Guild :o(

    Verified Reviewer
    Original review: March 17, 2017

    Processed our mortgage through Guild and had a horrible experience. They delayed the closing of our house several times and repeatedly asked us to resubmit paperwork. Since closing, contacting them about my mortgage has been a nightmare. Repeatedly long hold times and no call back after leaving multiple messages. If I could do it over again, I would go with a different company.

    Verified Reviewer
    Original review: Feb. 23, 2017

    I was referred to this company by a realtor after my husband died. I refinanced with them, it had been years of miscommunication, inept and incompetent people seem to work there. I'm trying to pay off my mortgage but my prepayments have been returned to me and I somehow end up in late payments! Any advice on how to get away from this company would be appreciated.

    Verified Reviewer
    Original review: Feb. 17, 2017

    They have delayed the closing on a house we are selling several times. Never have all the documents they needed. Delay of closing because buyer is "waiting for money to be placed into her account". Never have had this happen. Would not recommend them to anyone in San Angelo, Texas.

    Verified Reviewer
    Original review: Feb. 3, 2017

    I had to come here to give a review because most reviews are left by angry people. It's hard not to get blindsided when you're looking for a good company to do business with and no one ever tells the success stories. I created an account just to leave this review because I wanted the world to know about my experience with Guild.

    Being a first-time home buyer, I was recommended to Guild by a real estate agent who in turn was recommended by a co-worker. I called Jeff ** and he hit the ground running. At that time I thought I was ready to buy a home, but I was wrong. Jeff held my hand and prepared me for the mortgage lender. He helped identify potential issues in my credit and places where I needed work. We worked together for 6 months until my credit was in a good place, and he pre-approved me for the loan and introduced me to Amanda **, who introduced herself and said, "We're going to be best friends until we get you in a home!" She wasn't kidding. We called and texted each other several times a day. She answered questions at 11 pm on Saturday nights and 2 pm on Sunday afternoons. It felt like she never left my side and was there even more than my real estate agent.

    By the time I was in processing and underwriting, Amanda (my loan officer) was still there not missing a beat. At times it seemed like the loan had challenges but she always found ways to clear things up. The communication was outstanding! My loan was closed in 30 days and the only reason it took that long were from delays on MY part. My loan officer was actually at my closing and still continued to communicate by sending me details about my new mortgage payments. My experience with Guild was amazing to the point where I think the team sent to work on my loan were divine! Thanks again to the team at Guild Mortgage in Cumming, GA!

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    Verified Reviewer
    Original review: Jan. 31, 2017

    If you need your sanity for life do not choose Guild Mortgage for your loan!!! The company we were originally dealing with changed to Guild in the middle of closing on our home, we had to turn everything back in to them as if we were new customers qualifying for a home. They never answers the phone. Nobody will ever give you honest answers. They will string you along to make you think everything is ok but in actually they are plotting a way to decline your loan. We were dealing with them for 2 months before we had to show up in the area manager's office only to say their underwriters couldn't approve our loan. If you disregard this review of them as I did you will regret it!!

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    Verified Reviewer
    Original review: Dec. 28, 2016

    We purchased a home through Guild in March of 2016. Everything was going great until I lost my job and we went from being a 2 income household to a 1. Not only that but we experienced some pretty huge hardships that left us basically penniless. Guild helped us get through by offering flexible payment options and plans. I would recommend them to anyone!!!

    Original review: Dec. 16, 2016

    We sold our house to well qualified buyers who are using Guild Mortgage. Today, we missed our 5th scheduled closing date because of Guild Mortgage. Guild has come up with excuse after excuse for delaying the closing. It's now been more than 3 months since we accepted the offer on our house. Today was our 5th scheduled closing date, and we were assured by the regional manager at Guild that there was no reason we would miss this one yet here we are.

    As far as I'm concerned, if you have a pre-approval letter from Guild, it is not worth the paper it is written on. I will never again sell a house to someone using Guild Mortgage, and I'm sure it goes without saying, I will never ever use them to finance a home. They have cause me, and several others many sleepless nights. They have hurt my credibility with the people I'm buying my new house from, because I can't close on my new house until this house closes. They have hurt me financially. Never again!!!

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    Verified Buyer
    Original review: Dec. 3, 2016

    My experience with Guild began ok, the process was ok. The staff were ok at the beginning. Soon after the nightmare began. Trying to make a payment was like picking needles out of a haystack. You're on hold forever. Let me back this up. The online payment system is a joke and I don't trust these people so I like talking to a human.

    I read one of the reviews that said they didn't know why Guild had so many bad reviews. They had no problems. Well like I said in the beginning they were ok. Just wait. You will see the real Guild reveal itself. I did have some reservation about GUILD in the beginning but I chose to ignore because my lease was up and I needed a home. Red flag: My broker changed companies right in the middle of us searching for a home. I owned two homes and never experienced such foolishness. This is a warning. If you're looking for a mortgage company, beware of Guild Mortgage Company. They will make your life a living hell.

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    Verified Reviewer
    Original review: Oct. 21, 2016

    Joe ** was able to get me a loan when no one else could. Not only that, but he and his company were very fair. I am a Veteran with NO credit. He got me the loan at a good interest rate and was also more than fair in the charges for the loan. I live in AZ and bought a property in Tucson. My realtor referred me to Joe and told me that if Joe said he could do it then he could. AND HE DID! The staff was easy to work with... nice and friendly. I don't know why the company has such bad reviews because my experience was very positive and I got my home! Joe even came to the closing and bought me some candy and gifts... very nice man!

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    Verified Reviewer
    Original review: Sept. 29, 2016

    This company does not even deserve a one star rating. They deserve a zero rating. We purchased our house this last January, they totally ignored the Appraiser's report. If not for my own due diligence we would not have closed on time. Their local office and their home office DO NOT COMMUNICATE!!! Case-in-point, after several months we were and are getting a mountain of offers to refi our VA loan using an Interest Rate Reduction Loan, to be fair we gave Guild the opportunity to compete for our business. They asked us what we wanted and we told them a lower interest rate, smaller payments, and no payments for two months. They promised a better deal so we went with Guild. Their better deal was a rate reduction from 4% to 3.5%, but after all of their fees our payment was reduced by $175.

    They promised no payment for two months, but their home office demanded we make our August 2016 payment, our local office in Lakewood, Colorado told us NOT to make the August payment. Their home office told us regardless of the local office and their assurances, if we didn't make the payment they'd put us in default. So we made the payment. Once we closed on the refi, we were informed we would NOT be getting two months, no payments. We'd only be getting one month.

    When we explained to our local office what the home office demanded, they told us "Too bad. So sad." They played us from both ends. When I recontacted the home office, they reaffirmed their earlier demand for payment. They both told me they DO NOT COMMUNICATE WITH EACH OTHER! How insane is that? DO NOT DO BUSINESS WITH THIS SLIMEY COMPANY! Shop around, do your due diligence and research potential companies. Check with mortgage regulators, BBB, and Customer reviews and Consumer Agencies. Also write down everyone you talk to, record dates and times and get everything in writing.

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    Verified Reviewer
    Original review: Sept. 28, 2016

    Please if you are a single mom or first time home owner do not go to this company. THEY LIE, give you false hope, and completely leave you even more in debt than you begun with. My daughters and I are now almost homeless because two weeks until we closed, things changed, and they dropped the ball. They screwed up and we suffer the repercussions. We paid for an inspection, surveying, transferred utilities over and packed our home with 30 day notice to previous landlord and 2 weeks before closing we were all of a sudden no longer approved. Even with an immaculate co-signer they did not offer any help in other loans or services and just left us hanging. PLEASE DO NOT USE THIS COMPANY...This one is located in Longview, Texas. Sincerely - broken hearted broken pocketed single mother.

    Verified Reviewer
    Original review: Sept. 21, 2016

    I won't go into the lengthy experience but I will definitely warn others to beware of this company. Every person we dealt with was unprofessional and unqualified. Over 60 days to close FHA loan? The whole process was unorganized and we had a total of 6 closing dates that the loan officer, Samuel **, failed to meet. We eventually closed but with unnecessary headache. This company is ran more like a bank than a mortgage company with their closings. Horrible experience!

    Verified Reviewer
    Original review: Aug. 13, 2016

    I applied for a loan on their website on a Sunday. I never received any phone calls or emails from them all week. On Saturday I received the letter with my credit score and explanations they are required to send when they pull your credit. Nothing else. “No, Thanks for applying but sorry,” or “You can get this much mortgage.” Very poor customer service. If this is how they treat applicants I hate to see how they are with account holders. I will be using a different mortgage company.

    Verified Reviewer
    Original review: Aug. 12, 2016

    Frankly, Tom ** with Guild Mortgage is dishonest. Recommendation: avoid. This is a guy who doesn't realize or perhaps care that his influence over the purchase of your home can have a lasting impact on you and your family. He is untrustworthy and lacks scruples. Perhaps my dealings with him were when the finance industry was more poorly regulated, but given the chance he will mislead you, not find loans that are ideal for you but sure to maximize his reward, and surprise you at the loan closing table with a host of unpleasant surprises. Also, if he was recommended to you by your realtor, it would be a good idea to dump both of them and find someone new to help you find a home. Good luck!

    Verified Reviewer
    Original review: July 2, 2016

    I was contacted by Guild regarding refinancing my home at a lower interest rate about 2 months ago. Considering that when I bought my home it was financed through Guild but sold to a bank I was all for it. The original dealings with them was not perfect but not horrible. I was lead to believe that I would end up with about 1,400 in my pocket when I told them I did not want any out of pocket expenses. I am single so finances stay tight. I was supposed to close on June 27th with my first payment being on Aug 1. Then it got moved to June 30 then to July 1... I have to pay almost as much as my house payment with my first payment being due on Sept 1. I drove the 45 mins to meet with the notary leaving work early to make the appt time. I received a call from the notary stating he had not received the closing docs yet.

    As soon as I could I sent an email asking what was going on. Guild dropped the ball for the third time!!! No signing was happening so at this point I have no clue when we are closing, how much I need for out of pocket or if I can even enjoy my 4th of July weekend since I have no clue how much spending money I might have. Mind you when I mentioned that I was not happy with what it is costing I was informed they were incurring most of the cost. Bull!!! They tack it onto your loan!!! Very very disappointed and angry that they have no respect for playing with people's time or finances.

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    Verified Reviewer
    Original review: May 1, 2016

    Ron and team made sure to close in 30 days and made it easy. I can't recommend them high enough.

    Original review: April 4, 2016

    0 communication. Always has an excuse why communication could not be established. Called corporate to have them check on lender to make sure they were still alive. That's how bad the communication was. Not very organized. Buying a house is a nightmare because people like this make it that way. It really does not have to be this bad but when lenders and real estate agents cant communicate it's a nightmare. I would no recommend them. I only used them cause a friend recommended them. Horrible communication and I'm still not done yet, we close hopefully in 4 days. If the lender does not communicate with me we may lose the house altogether and then I would have to ask for money back from Guild, and if they refused I'd have to sue them for the money. Stay away from Guild, they will only make buying a house more miserable than it should be.

    Verified Reviewer
    Original review: March 21, 2016

    Guild Mortgage Savannah Office - It was a discouraging experience as a first time buyer using this mortgage broker. As a potential first time buyer I made it clear to the broker working my loan application that I was interested in the Georgia Dream down payment assistance program. I emailed her consistently asking about our eligibility. She told me we were not eligible due my credit score not being high enough, but she can rapid re-score and let me know what I need to do. I told her in an email, that if I was not eligible for down payment assistance at this time then I will wait until my score meets the minimum. She assured me everything will be fine. This went on for a while, when I asked again about the down payment assistance, she told me that I was ineligible due the household income limit was 59000.00 (this is for a household of two).

    I explained to her there were five people in my home. She got the names and ages of my other children. I kept insisting that if we were not eligible for down payment assistance, then I will wait. She told me everything with be fine. When informed her that I lost a source of income, she did not say that she could not do the loan. She said she had to reconfigure it. She told me everything looked good, even quoted a payment of 828.30 on 3/11. I forwarded the broker a home insurance quote I received from Allstate with a lower rate as she requested. I sent emails thereafter requesting application status. She either opened my emails and did not respond (from my work email I can tell when a message is read) or she responded with "I will get back to you."

    The letter she sent to the real estate agent and seller gave the impression that in spite of my losing a source of income, that she is working to close the deal, the letter did say specifically that she could not make it work. In the end, I lost my earnest money and money spent for the housing/termite inspection, a total of 790.00. My suggestion for anyone wanting to buy a house utilizing the down payment assistance program will be to apply for the program first to see if you qualify, then contact a mortgage broker and if you do not meet the minimum credit score, wait until you do or you could be on the losing end as I was.

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    Guild Mortgage Company Company Information

    Company Name:
    Guild Mortgage Company
    Company Type:
    Year Founded:
    5898 Copley Drive
    San Diego
    Postal Code:
    United States

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