Gateway Mortgage Group Reviews from Real Customers

Page 7 Reviews 680 - 830

KristineCody, WY

Customer ServiceOnline & AppLoan Process

Reviewed Nov. 21, 2014

This company is impossible to contact. You cannot e-mail them and they never answer the phone. I have tried for a week and a half, calling at multiple times throughout the day and can never get a hold of anyone. After a week I reached a person who transferred me to be on hold for an hour before I hung up. I cannot create an account with their website - so unless you just want to deal with them through mail - that is apparently the only option. It's impossible to even get the balance on my loan.

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AudreyDenton, TX

Staff

Reviewed Nov. 4, 2014

I arrived home one night to have Brenda **, a loan originator with Gateway Mortgage in my foyer. She had arrived at my house unannounced with the seller of a house she was originating a loan for. It seems the appraisal that she had received for the house through her appraiser was lower than the amount of loan requested. She and the home seller were wanting the appraisal that my husband and I had purchased earlier in the month when we were going to purchase the house. She needed our higher appraisal for the loan to go through.

She falsified some information that she stated my realtor had told her. She then proceeded to tell me what documents were required by her company. We were told that if I obtained these documents, the seller would reimburse us for the cost of the appraisal. The following day, I obtained all of the required documentation except an HML file that the original mortgage company would not share. She proceeded to tell me that she could not use my appraisal at this point.

I contacted the branch manager, Michael **, and explained my unhappiness with Ms. **. He indicated his company did nothing wrong. Ms.** is just an eager person out to help her clients. I will not recommend this mortgage company to anyone. If they do unethical things like showing up at houses at night of previous home buyers, I wonder what other unethical practices they may participate in.

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DavidChina Grove, TX

Customer ServicePunctuality & SpeedStaffLoan Process

Reviewed April 8, 2014

I did an online application to try and lower my interest rate on my home loan. I was first contacted by Quicken Loans, but was turned down, because they said their Underwriters said I had a couple of late payments, a few years ago, on my current loan. The same result from Loan Depot. But the fact is, for the nine years I had been paying on the note, I have not been late on any of my loan payments and that was confirmed by my lender. I was about to give up when I received a call from Kristy ** at Gateway Mortgage in Frisco, Texas. She was the most experienced and professional person I have dealt with in a long time. She was fantastic. She got my interest rate from 6.150% down to 3.625%. I would recommend Kristy **, and Gateway Mortgage to anyone and everyone.

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TeresaLeicester, NC

StaffLoan ProcessRates

Reviewed March 17, 2012

We had been searching for a reputable mortgage lender to refinance our home mortgage at a lower rate with reasonable settlement fees. I had contacted three different businesses and began the application process only to find that the first company was not registered with the BBB and was nationally known but disreputable.

The second company's rates were too high in comparison to the national average and the third quoted low fixed rates and an acceptable settlement fee and as the application was coming to a close attempted to slip in an additional $2,500.00 to the quoted settlement fees, which we rejected. The company then offered to remove the additional costs but we don't do business with less than trustworthy individuals.

At this point, we were thoroughly disgusted and were opting to keep our current home mortgage as it was. By chance, I saw a recommendation for Gateway Bank Mortgage Company in Wilmington, NC, (senior loan officer Travis **). Since we reside in NC, I thought I would contact one last company, (as I was rejecting the previous one). Mr. Travis ** understood the situation and said that he would love to help in any way he could.

At this point, I was skeptical and didn't hesitate to let Mr. Travis know that. Much to my surprise, the fixed rate he offered was low and acceptable. He also stated that he would keep settlement costs to a minimum and gave us the proposal in writing. Mr. Travis stayed in contact every step of the way, was very personable, polite, and extraordinarily helpful and kept his word. Not one item or fee was changed.

In closing, we got the rate we wanted and settlement costs were negligible. The settlement fee was $4,000.00 less than the previous company wanted with the same low, fixed interest rate. The mortgage refinance was closed in a timely fashion and we could not be more pleased. Honestly, after dealing with the other companies, I was stunned. And now, I am very grateful. This is how business is supposed to be conducted. I would strongly recommend Travis ** at Gateway Bank Mortgage in Wilmington, NC for home mortgage needs. He certainly earned our trust and thanks.

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JeffGlen Allen, VA

Reviewed Oct. 27, 2009

My complaint is with mortgage broker, Gateway Mortgage LLC in St Louis,MO, a preferred lender of Lending Tree. After 3 months of working with Gateway to refinance our house, we discontinued our relationship due to incompetence and poor customer service. We complied with 2 different broker requests, always in a timely fashion, pertaining to the refinance. The straw that broke our backs was the suggestion of moving money from an equity line tied to the house to an unsecured credit card and capping our 3% equity line.This action was to be compliant with our LTV ratio after our house appraisal came in lower than expected. We were then told the bank the broker was using no longer endorsed moving money to an unsecured source as it did before the mortgage game went south. This cost us a $270 balance transfer and the capping of our equity line.

One of the reasons we used a broker, is to be guided through these "daily" mortgage arena changes, not be abused by them. Also Gateway became increasingly late returning calls and customer service in general declined. We realized we had no confidence in Gateway going forward and discontinued the relationship. Finally, after a lengthy attempt to reach the owners of Gateway listed on their website, we received zero response. We would not recommend doing business with Gateway in any form going forward. Also, we reached out to Lending Tree to explain our failed situation. After speaking to a customer service person, we were assured we would hear back from Lending Tree officials pertaining to this situation with one of their preferred lenders. We sent an explanatory e-mail and we are still waiting to hear back from them after 2 months. Finally, after trying to file a review of Gateway on Lending Tree's site, we were surprised to find they only allow posts from customers who closed loans with them. Wow!! That's an unbiased situation! How many disatisfied customers have tried to do the same?

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