Flagstar Bank Mortgages

Flagstar Bank Mortgages

 1.1/5 (11 reviews)
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About Flagstar Bank Mortgages

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Flagstar Bank (NMLS #417490), a subsidiary of Flagstar Bancorp, Inc., is a full-service mortgage lender that offers a wide variety of purchase and refinance products, including conventional, FHA, VA, USDA and jumbo loans. The company provides loans to borrowers in all 50 states, and you can apply for its mortgages online, in person or over the phone.

    Pros & Cons


    • Down payment and closing cost assistance
    • Available in all 50 states
    • Pre-qualify without a hard credit check


    • Little to no fee information online
    • Few in-person branches

    Bottom Line

    Flagstar Bank offers its mortgage loan products to a broad range of borrowers. The company caters to first-time homebuyers with several down payment and closing cost assistance programs. You can pre-qualify and check rates without a hard credit check.


    Flagstar Bank is somewhat transparent about its starting rates, but you’ll need to request a rate quote online to view these — the company doesn’t post the starting rates for its mortgages on its website. The rate quote request includes a few simple questions regarding your desired loan type (purchase or refinance), home purchase price, loan amount requested, down payment amount and ZIP code.

    Over the past three years, Flagstar Bank’s average home purchase rate has been about on par with the national average. In 2019, it was 0.15% higher; in 2020 it was 0.1% higher. In 2021, it was right in line with the national average.

    Keep in mind that interest rates depend on various factors, like the borrower’s credit score and debt-to-income ratio. Borrowers with high credit and low DTI ratios typically get the best rates available.

    Flagstar Bank offers both fixed-rate mortgages and adjustable-rate mortgages (ARMs). Fixed-rate mortgages provide a predictable monthly payment, while ARMs may offer a low interest rate for a short period of time. Most borrowers prefer the stability of a fixed-rate mortgage, but you may consider an ARM in certain circumstances — for instance, if you plan to sell your home in a few years and can get a low introductory rate. Before you decide, you’ll want to consider your short- and long-term financial goals.

    Flagstar Bank Mortgages average home purchase rate vs. national average

    YearDifference from national average
    2021 0.00%
    2020 +0.10%
    2019 +0.15%
    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process

    Flagstar Bank allows you to pre-qualify online without a hard credit check, and you can check rates and speak to a loan officer before you begin your application. You can also move straight to the loan application and complete it online.

    If you’re purchasing, you’ll need to provide information about your estimated purchase price, down payment amount and credit score. Be prepared to answer questions about your assets and income — Flagstar Bank uses this information to determine your loan amount.

    If you’re refinancing, you’ll provide information about your refinancing goals, the estimated value of your home and your current loan balance.

    For both purchasing and refinancing, you’ll also be required to input your contact information so a loan officer can reach out to you. The company may ask that you upload certain financial documentation, including pay stubs and tax returns.

    Once your application is complete, you could receive a preapproval decision in as little as one to two days.  Flagstar Bank services its own loans, so you could work with the same company until you decide to sell or refinance.

    Flagstar Bank Mortgages application features

    Online application
    Mobile document upload
    Physical branches 5 states
    Publishes minimum rate on website X
    Rate lock 60 days
    Pre-qualification (no hard credit pull)
    Certified approval letter

    Loan types

    Flagstar Bank offers a wide variety of loans, including conventional (with fixed or adjustable rates), FHA, VA, USDA and jumbo loans. The company also offers specialized loan programs for new construction (with a single-close option for construction-to-permanent) and home renovations. Its loan terms range from eight to 30 years.

    Flagstar Bank advertises loans for licensed professionals in specific fields of work. The company’s website doesn’t give details about this type of loan, so you’ll need to contact Flagstar Bank to see if your profession qualifies.

    In 2021, borrowers initiated 49,780 home purchase applications with Flagstar Bank. Of those applications, no preapprovals were denied. About 17% of these applications were denied, which is a higher denial rate than the industry as a whole sees (about 8%, as of publishing). Ultimately, about 75% (37,316) of these applications closed.

    Loan applications for home purchases only by year

    Home purchase applications 49,780 57,650 55,887
    Home purchase loans closed 37,316 43,554 42,243
    Home purchase applications denied 8,623 9,427 9,886
    Home purchase preapprovals denied 0 0 0
    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.


    Over the past two years, Flagstar Bank has seen an increase in the number of refinance loans it originates. In 2021, about 63% of its loans were for refinances and cash-out refinances combined (compared with just 42% in 2019).

    This increase in refinance loans wasn’t unique to Flagstar, though; it was an industry-wide trend. When interest rates dropped to historic lows in 2020 and 2021, many borrowers chose to refinance to get a better rate on their existing loans — even small rate decreases can mean significant interest savings over the life of the loan.

    Since 2021, rates have been steadily rising to reach 10-year highs. For this reason, fewer borrowers are expected to refinance in 2022.

    Home purchase vs. refinance loans by year

    Home purchase loans 33.85% 35.94% 50.93%
    Refinance loans 42.49% 48.02% 23.18%
    Cash-out refinance 21.22% 14.46% 18.89%
    Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

    HELOC and home equity loans

    Flagstar Bank offers both HELOCs and home equity loans. However, some products are not available in all areas.

    The HELOC has a 10-year draw period and a 20-year repayment period. Line of credit limits range from $10,000 to $1 million, depending on your available equity and the loan-to-value ratio. Flagstar Bank lets borrowers choose how they repay their HELOCs, either with interest-only payments or principal and interest payments. With principal and interest payments, you’ll pay off the principal sooner and incur fewer interest charges over the long term.

    In most cases, you’ll pay closing costs when you open a HELOC. However, with a Flagstar Bank HELOC, you won’t have to pay a portion of the closing costs if you keep the HELOC open for at least 36 months. The company offers a 0.5% rate discount to borrowers who set up autopay with their Flagstar checking or savings account.

    Home equity loans are available in loan amounts ranging from $10,000 to $1 million. Borrowers can choose between 10-, 15- and 20- year loan terms. The company also offers a 0.25% rate discount for borrowers that use autopay from a Flagstar Bank account.

    Keep in mind that both HELOCs and home equity loans come with added costs and fees, so you’ll want to consider how and when you would use the funds. A loan officer can help you weigh the pros and cons.


    Flagstar Bank doesn’t publish borrower requirements on its site, but typical requirements for a conventional loan include a credit score of at least 620 and a 3% down payment.

    Government-backed mortgages, like FHA, VA and USDA loans, typically have lower credit score requirements. Usually, you need a score of at least 500 to qualify for an FHA loan, but you’ll need to offer at least a 10% down payment if your credit score is below 580.

    Minimum credit scores for VA and USDA loans are usually set by the lender. You may need a 580 credit score for a VA loan and a score of 640 for a USDA loan. Both options have no down payment requirements.

    National mortgage requirements by type

    Min. credit scoreMin. down paymentCompare with other lenders
    Conventional Typically 620 Typically 3% Mortgage lenders
    FHA 500 3.5% with 580 credit score FHA lenders
    VA Set by lender (often 580) 0% VA lenders
    USDA Set by lender (often 640) 0% USDA lenders

    For other loan types, read our jumbo loans guide.

    Cost and fees

    Flagstar Bank doesn’t publish the fees it charges for loan originations. The company does provide a closing cost calculator on its website, where you can plug in your loan amount and receive an estimate for total closing costs.

    After you’ve been preapproved for a mortgage, you’ll receive a much more specific Loan Estimate that outlines every line item of your closing costs, including these lender fees. This estimate is more accurate because it takes into account your specific situation.

    Flagstar Bank may charge an origination fee, which is typically 0.5% to 1% of the loan amount. Other closing costs may be appraisal fees, real estate taxes, attorney fees and mortgage insurance premiums. In total, closing costs for a home purchase may account for 2% to 5% of the loan amount.

    Flagstar Bank offers various closing cost and down payment assistance (DPA) programs. Some of these include Fannie Mae’s HomeReady and Freddie Mac’s Home Possible loans. The company also provides its own programs, like Flagstar Gift, which gives eligible first-time homebuyers up to 3% or $5,000 to use toward a down payment or closing costs.

    Some of these programs are only available in Michigan, so you’ll need to contact a Flagstar Bank representative for more information about eligibility requirements.


    What is Flagstar Bank Mortgages?

    Flagstar Bank is a full-service mortgage lender based out of Troy, Michigan. The company originates and services a variety of loan types, including conventional, FHA, VA, USDA and jumbo loans. It also offers home equity loans, HELOCs and refinancing. You can apply for a mortgage loan online, by phone or in person at one of the bank’s branch locations.

    Is Flagstar Bank Mortgages legit?

    Flagstar Bank is a legitimate mortgage lender that originated over $34 billion in loans in 2021.

    Where is Flagstar Bank Mortgages available?

    Flagstar Bank mortgages are available to borrowers in all 50 states. The bank operates in-person branches in five states: Michigan, Indiana, California, Wisconsin and Ohio.

    Flagstar Bank Mortgages Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: April 20, 2023

    They run you through hoops, ask for things over and over duplicates. Never give updates. LTV 30% on 600,000 home and turned down for reasons like claiming my debt ratio exceeded 45% total **. Don't waste your time with Flagstar.

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    Verified Reviewer
    Original review: April 3, 2023

    I opened a HELOC loan with Flagstar and it was NEVER disclosed to me that my payments were going to be interest only! Not during closing or writing the loan. So their intentions were to collect interest while never deducting a dime from my principal balance. Luckily I realized this after 2 payments. I will be paying their loan off and never using them again. Go with a different bank who will be open and upfront!!!!

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      Verified Reviewer
      Resolution response: April 12, 2023

      Eventually the company released the insurance funds. It was several months after my request and after I had paid most of the bills out of personal funds. I didn't have a beef with Flagstar before their insurance process but now could not recommend them to anyone. Flagstar had purchased my mortgage from the original lender so I had no ability to screen them in advance.

      Original review: March 14, 2023

      I have a mortgage from Flagstar as a result of their purchase of the mortgage from Sanibel Captiva Bank. Until Hurricane Ian hit in September 2022, I had no problems with Flagstar or any part of the loan process. After getting through the insurance adjuster's process, the insurers for both wind and flood issued checks to me payable to me and Flagstar. I checked with Flagstar and their stated policy is to release immediately the first $40,000 and hold the rest to be sure the initial work was done. The first check for flood was $22k and I received it within a couple weeks of the hurricane. Flagstar processed it in a couple weeks and endorsed the check for me to cash. A month later I received $60k from the wind policy. I promptly sent it to Flagstar.

      After a few weeks waiting, I called Flagstar and asked if they would release $18k to make up the $40k. They initially said yes. A couple more weeks passed and I called again. This time they said that the initial flood claim adjuster report was not on the adjuster's letterhead so Flagstar held the check (despite the insurance company not having a problem with the letterhead and flood insurance not being a requirement of the mortgage). I had completed substantially all the work and asked for an inspection to release all the funds. Flagstar initially scheduled it for a month later and then postponed it another month. Having the bills to pay, I again requested the $18k pending the inspection so that I would have some working capital. Flagstar declined to agree to that until the inspection was done.

      I called the inspection company and they said they had done the inspection almost a month earlier and sent the results to Flagstar. The report showed that substantially all the work was complete. After the second stated inspection date had passed, Flagstar claims to have issued a check to me for the $18k -- not the full amount of the insurance due. I called again today and asked what is up and the customer service person said they would get the remaining funds out within a two week period. I am certain that would not have happened unless I again asked.

      I am at a loss to understand how Flagstar can be so imperial and indifferent to getting hurricane victims their funds; particularly after jumping through all the hoops and obstacles they put in the way. I have had to deal with the hurricane, lack of power to the house for 2 months, insurance adjusters, receiving insurance funds and overseeing contractors remotely. None of the above is even close to the frustration in dealing with Flagstar's insurance process. I am in the process of filing formal complaints with all government oversight agencies.

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      Verified Reviewer
      Original review: Feb. 28, 2023

      I reached out to Flagstar Bank for a pre-approval after researching and seeing a decent review score on Need Wallet. I would NOT recommend based on my brief experience. The initial call I got was quick from a lender, who referred me to his Flagstar webpage to complete an application. The agent told me that he would reach out the next day (which was a Saturday so I confirmed this with him) after running my credit check. He said we would then need my W2 documents, pay stubs, the usual... No surprise there.

      I never heard from the agent until I personally emailed him on Monday afternoon. I got a canned response saying the team is reviewing and they need to make sure they could offer a down payment assistance program for me (I know I qualify for these due to my credit score, income, first-time homebuyer, etc.. I have researched requirements for these state and federal programs). I got an email later that night saying "Following up again – after review. For this program you need to work with an approved lender per the website. Sorry we will not be able to assist!"

      Even if that is true and they cannot offer an assistance program for whatever reason, that is fine. I have money for a conventional loan down payment (though it would stretch my budget) and I told the lender prior I was just checking my options regarding assistance. That email shows very poor service, telling me "Sorry we will not be able to assist" without seeing if I still want to proceed with other options like FHA. Sorry, Flagstar Bank, I will be using a lender that shows me that they want to finance a buyer.

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      Verified Reviewer
      Original review: Feb. 26, 2023

      I have submitted all documentation on my modification for a new loan to be restructured, but they keep making me resubmit it. I requested forbearance because of losing my former job, I joined the Military to secure income. Shortly after being relocated to my next duty station I was deployed which made it very difficult to get all the paperwork they kept asking me for. Since I've been back home, I have made EVERY payment on time and I have been trying to come to some sort of agreement to pay the past due amount. I can't afford to pay it all at once because I wouldn't have even requested forbearance if I could afford that.

      My property is under the VA Home loan and I have been in constant contact with the VA which has told me Flagstar hasn't submitted anything on my behalf. I get constant phone calls which they say will continue to happen until my loan becomes current. They have been threatening to foreclose on my loan and has not yet offered ANY plan of action to help. I keep getting calls from other banks that seem to be more than happy to buy the debt but I can't do ANYTHING until my forbearance is cleared.

      All I want is to is add my past due amount to the back of my loan so I can start fresh but they won’t help me at all to revise it... and to anyone who has read this down to this point, DO NOT put any belief in Flagstar's cookie cutter response to this message. They will say Call during business hours for assistance but they DO NOT ASSIST. They are just trying to push me out of my home and I will essentially be a homeless service member/veteran and they don't care.

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      Verified Reviewer
      Original review: Feb. 14, 2023

      They aren't concerned about customers, it's all about money for them. I've contacted them multiple times requesting my PMI mortgage insurance be taken off my mortgage. They claim it's not possible. **. I've never been late once on my mortgage. There isn't a legitimate reason why I should still be paying pmi insurance. My loan is well below 80% at this point. The sad part is, I never chose this unscrupulous mortgage company, my mortgage was sold this Flagstar. Avoid this company at all cost!

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      Verified Reviewer
      Original review: Dec. 28, 2022

      I recently filled out loss mitigation paperwork again to Flagstar Bank. I uploaded all they asked. Then I got a call right before Christmas that I needed to correct a couple of things. My internet is very slow and I did let the agent know. But I finally got everything uploaded. Then today on 12/28/22, I get a foreclosure notice! I have tried and tried with Flagstar Bank! This is a small town and I really want to keep my home. But I feel like I'm just bounced around from agent to agent. Each time it's someone different and they have no clue what the last agent did! I realize this is a big company but WE as CUSTOMERS should always be treated fair and with respect! The overall goal should be to help save our homes! What is it going to take to be heard! So now there will be extra charges on top of what I already owe! Where will that come from when I'm already asking for help?

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      Verified Reviewer
      Original review: Nov. 29, 2022

      I am in tears as I write this review. Flagstar took over as my mortgage servicer in October and they have caused me nothing but headaches and heartache and tears. They did not credit me for all the payments made to the previous service company. I was told it would be fixed. It hasn’t been. Despite filing a complaint with the BBB, sending a Notice of Error and RESPS letter along with proof of all of my mortgage payments, they continue to say I’m delinquent. They have locked me out of my account and stopped sending me mortgage statements so I can no longer view their errors. How is this predatory behavior allowed? I need to find an attorney to take my case and sue them.

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      Verified Reviewer Verified Buyer
      Original review: Nov. 29, 2022

      I have paid 70% of my original mortgage off, as a reamortization, just a few months after my original loan, and they refuse to remove PMI until I pay $200 fee. Also, after every form I filled out for this process they asked for more information. Poor customer support means I have had to talk to many different representatives in different departments to help me accomplish supposedly simple processes.

      They needlessly complicated every single thing I have tried to do. Then I was told they'd review my loan, and all that happened was that they expanded my escrow payments unnecessarily to account for property taxes, which estimate did not include the homestead deduction that is easily found if they actually checked on what the taxes should be. It's all numbers and no personal service I have received so far. Worst bank I've ever dealt with.

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      Verified Reviewer
      Original review: Nov. 9, 2022

      If you have a choice stay away from Flagstar if you plan to re-amortize your loan later on. Their process is horrible, they take 30-90 days after they cash your funds to apply to principle. That is unethical but the bank has the power. Mind you I used a local loan officer who then sold the mortgage to Flagstar so I had no choice in where my loan ended up. They claim to be "holding" your check but you obviously can see the funds cleared from your other account.

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        ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page. Specific sources for this article include:
        1. NMLS Consumer Access, “Flagstar Bank.” Accessed September 8, 2022.
        2. Origination Data, “Flagstar Bank.” Accessed September 9, 2022.

        Flagstar Bank Mortgages Company Information

        Company Name:
        Flagstar Bank Mortgages