ClearPath Lending

I was in process in November and it took a lot longer this time to get it. It was a little more stressful. But I also was getting my automobile and all my credit cards paid off through it as well. That had something to do with it but I wasn't expecting as much stuff that I had to do beyond what I was normally having to do. The hardest thing I had to do was meet the notary to sign the paperwork. But the people were nice to deal with. I never had a problem getting ahold of them. I'm getting used to doing things more online and not in person. They're good about doing things over the phone, by mail, online, and getting things done. You would think something like this would be something that you'd have to be there for, to be in front of somebody. But they didn't have a problem with any of them.

Everything was perfect. Even when it came time to cut the checks to the creditors, everything was taken care of. The money went into the account for me to continue paying the other creditors. The only thing is that I still had to go back and pay certain creditors myself, whereas they had cut the big checks to the other people. I had to go in and still say, “Okay, I have to pay this first and I have to pay this first.” I just would have rather preferred to cut a check and then not have to worry about it. Other than that, I like the skip two payments with ClearPath. It allowed me to even pay more debt off because what I would have paid for our mortgage, I was able to put on other credit cards.

The closing process was smooth and it was a few bucks cheaper when the lady showed up, which was better. Henry followed up and said that he wanted to touch base with the final numbers. His numbers matched and he explained why. He wanted to make sure that I knew what the final numbers were and I said that I had it off the paperwork, and we discussed it. One of the initial questions that I asked was how long the process was going to take and I was given the timeline. It was a little bit shorter than what the rep said it was going to take. The experience I had with the people that worked with me were the best. They delivered what they said they were going to deliver. In today's world, you can't ask for more than that.

The other thing was we had to have a second termite inspection done because there was a miscommunication on a couple of the outbuildings that I had. The appraiser added those into the value of the house as opposed to not. They're not inhabitable buildings as they're just hay sheds. But in order for the underwriting to go through, we had to have the exterminators come back out and termite inspect those buildings. It was two or three things right there that last week before closing.

Eventually, we closed. The only issue I've had is that since the closing, my cash in hand was direct deposited but they were supposed to cut me a check for my auto loan to pay that off. For whatever reason, that check got sent to my Realtor instead of to me. I actually got a notice from my insurance company yesterday for a notification of cancellation for nonpayment because the title company decideded to send it snail mail and uncertified. the insurance company has not received the check yet. My rep at ClearPath was saying, "It says the check was received back on the 29th." I talked to my insurance company and they have no record of receiving any check from them, let alone that check number. How did ClearPath have it as "received"? There have been a few little clerical issues as far as dotting the i's and crossing the t's.

For the most part, I just called my rep, Cameron, and he was great. He answered about every time I called. If not, he usually got back to me within an hour. The few times that he didn't pick up were if it was late in the day. He got back to me first thing the next morning. If it was before mid-afternoon, he always got back to me that same day. If I asked him a question and he didn't know, he'd tell me he didn't know and he'd get back to me. He wouldn't try to tell me what I want to hear or push through and play like doom and gloom. This was another reason why I went with ClearPath. There was alos another person named Martin and he was the senior processor that was above Cameron. I only had two or three communications with him. It was short and concise. He's just not the most conversational guy on the planet.

With the rates and terms I got from ClearPath, I'm not crazy about them. But rates are up for everybody right now. At least with me being a veteran and having my VA home loan, I can do a streamline refinance for that in six months if the rates go down. I'm not too terribly worried about it but it was a little disheartening to see my rate double. I was down to 2.3 and now I'm at 5.65.

I gotta call them and check on this. By the time they received the check, the yearly interest got applied. Now, I still owe them three grand. So, I'm a little miffed about that. As far as my loan officer, I was talking to him regularly. ClearPath has always taken care of me and they worked on things as quickly as they could. I didn't have to go through a house inspection for the first two refis, but because it was a cashout refi, I had to do a house inspection and there was a problem with the paint job. I had to get the place painted. There was a storm last year that took off my carport and my back porch and my roof and took out three quarters of my fence. All that work was completed with the exception of painting. The place had to be painted and that took another month. So, it dragged out. Finally, it got re-inspected. They called me back and said, "Okay, you're good to go."

ClearPath Lending should have their act together so they know what's going on. If they're gonna calculate somebody's monthly payment, they need to have all the charges included. When I got my checks to pay off credit cards and my car payment, the checks were all short. So, I had a couple of payments I got to skip. I had to use that money to make up the difference between what the check they wrote and what the amount was. So, I had to follow behind them on three of the bills, two of the credit cards, and the car payment I had to go back and pay the difference.

I'm a disabled veteran, and I'm always looking for the better option. I switched to ClearPath after NewDay because NewDay wants give you the business answers. They don't wanna break it down. I've been with ClearPath Lending for years, and one of the main reasons I stay with them is they keep it easy. I also have Crohn's disease so I gotta manage my stress. NewDay was headache, while ClearPath is not stressful.