ClearPath Lending

We had a wonderful experience with ClearPath. We bought a house and it so happened that, when we went looking, the person that we were dealing with dealt with ClearPath. So, that was how we got them. We bought this house in 2019 and, after that, we lowered our interest rate. So, we refinanced. This time, we needed to do some upgrades to the house. So, we got a refinancing to do that. It was very quick and easy. They had a lot of our information already because we had done a refinance with them before. The people that they have working there that we deal with are phenomenal. They're fast and they keep in touch with you and I'm very happy. We dealt with Michael and he's very good. He gave me a list of what it is that I need in order to be able to do this.

I received ClearPath’s personal care and customer service, when they treated me nicely and did things according to their plan. I was working with someone else and we didn't complete our process. ClearPath gave me a call and I dropped who I had and went straight back to them. You feel so much more comfortable dealing with people you know and have done that type of job with before.

Nobody prepared me for having to go through all the stuff that I had to go through this last time with ClearPath. I didn't have to jump through a whole bunch of hoops the last few times. But this last time, I had to get the financing estimate and repairs to the house done. Getting paperwork together is one thing, but I had to go through and paint the exterior of the house and tear down a treehouse that I have in the back. There were a lot of people and different inspections that had to get done. This one was more stressful than it was initially to buy the house. When I bought the house, it only took a couple of months. This last refinance, it took six months.

I called ClearPath and they didn't call me back. I went with the first person I found and they ended up being another company, and they were not good. Right when I was ready to cancel the whole deal, a fellow named Long called me, returning the call to see if I had gone through with buying a house and all this other stuff. I told him what was going on. I asked him if I could legally switch. He said, "Yeah, do whatever you want. You're the consumer. They can't tell you what you can or can't do." I traded it to him. He has done more in three days, and they did it over a month. My closing date with the original company was November 11th. We're a week and a half to close, and he exceeded that date. We did it on November 1st. I was on the phone with him at 11:48 at night, trying to get the rate locked in because the rates are going up the next day. He finally got it locked in. He stayed up all night working to do that just because it's the kind of guy he is.

I was with ClearPath Lending twice. They’ve refinanced my house. Then this time, I pulled out cash to pay off debt. I just happened to contact Steven again because he, as well as Robert, always stayed in contact. So, that made it a little bit easier to just contact them and say, “Hey, this is what I'm trying to do.” I knew what I needed. They also let me know what I needed, but because I had worked with them previously, I was already a step ahead of them and sent them everything prior to us even getting started. So, it was a quick closing. I didn't have any issues. Steven was very communicative and lets me know the process and where I am and what was going on. Robert did the same thing. Robert was the one who started doing all the closing stuff.

Everybody was helpful and very nice, so it was good interaction. The process with ClearPath was streamlined so everything worked out quickly.

ClearPath got me out of debt. Every time I had a question, the rep answered it. If he needed information, I was able to get it to him. He told me exactly what he needed and once I gave him the basic information about what I was looking for, he gave me multiple options. If I couldn't get ahold of him over the phone, I could email or text. Any question that I had, if he didn't know the answer, he would get the answer and call me back the same day. Everything with him was great and so was with the closing office. The other entities made it horrible 'cause I would call one of my credit cards trying to get a payoff amount or where to send the money, but it was like pulling teeth. But the loan officer was patient. He kept trying to coach me through it. He was reassuring me that everything was fine.

We enjoyed our experience with ClearPath last time and we decided to go back and get a new mortgage. The reps were courteous, well-informed and attentive to our needs.

My experience with ClearPath was very good. The application process went by pretty smoothly. I had to provide a lot of work and documentation, but that turned out all right. From start to finish, it only took a month and a half. The loan officer was was also understanding and wasn't pushy.

ClearPath Lending was professional. They explained everything well. And they did what they said they would do. If they said they would call me, they called. I appreciated the rep's patience with me as I'm older. I was able to send pictures of my documents. And it was all done within a few minutes. Very simple. It was a great experience.