Chase Auto Reviews

I changed due date. They sent me a letter to sign and fax back. I faxed back immediately upon receiving due date change agreement. They now won't abide by their own agreement... they say they made a mistake. They literally said it's their fault but nothing they can do because of their mistake. Stay far far away from Chase. I've had a lot of loans on vehicles through the years. This is by far the worst bank I've dealt with.

Bought out my Mazda CX-9 lease through Chase Auto Finance in January 2023. I never received a bill of sale or a title. It has been over SIX months later and still no bill of sale or title. I have called Chase numerous times to no avail, I just get run in circles with "estimated completion dates" that come and go. I went to the NY DMV but they cannot get me title without a bill of sale. I have started a complaint with the NYS Attorney General because this is just ridiculous. Now I am trying to trade in my car and cannot do anything.

I was 5,000 $ shy of paying off my Subaru. I had late payments but never missed. They repoed my car. I have been wondering for years why that happened. I paid 20,000 into that car and then they just took it away.

I had a question. Representative didn't quite understand my question so I ask for a Supervisor and he was very rude and raised his voice. I was just surprised. This man was the first rude encounter out of 6 yrs of service

Paying off my car taxes on my lease took over a month. I had to give my personal information out to more than 10 people and I was charged on my old car after it was already turned in and no longer in my possession. This company was unable to answer questions about the duration it took for them to submit payments to my bank, it should NEVER take so much effort to pay someone. I will never own another Subaru or lease through Chase Auto ever again, not worth the headache.

The total loss team is very unprofessional when handling total losses. The wait times for them to provide pay off to your insurance is ridiculous. They drag their feet In Order to get as many payments they can before your claim is closed. I will never use Chase for an auto loan again.

I purchased a vehicle from a dealer and used a small bank for credit purposes. I paid the vehicle off within a year which was significantly early. I received a clean Massachusetts title. I moved to Maine with my vehicle. I registered my vehicle in Maine. I received another clean title from Maine. Two years later I tried to sell my vehicle. I was buying a new vehicle. I was informed that chase bank in Pennsylvania had a lien on my vehicle. I tried to call Chase and was told " you are not our customer so we won't talk to you or do anything for you". After filing a complaint to the Pennsylvania banking commission they still failed to communicate with me. They were supposed to respond within 30 days to the commission. They did not respond.

Chase financial was used to lease my 2019 Discovery auto. I paid the lease in full in August 2022 to own the car outright. As of, December 17 2022, I have yet to receive the title for my car from Chase. I have made calls weekly but to no avail.!! They claimed they made a mistake in the sales process and had to order another title from NJ Div of Motor Vehicles. In great frustration I contacted my local assembly person who was absolutely fantastic. She had a liaison in Motor Vehicles, who informed us that Chase only asked for a duplicate title after two months and never followed through to ask for expedited processing which dealers can do. Weekly calls to Chase were met with nothing but lie after lie and blamed NJ div of Motor Vehicles. Chase promised they would overnight my title once in came in. NJ Div of Motor Vehicles sent the title to them weeks ago and oh my they did not overnight it and is not sure where it is !!!

We traded in our vehicle finance with Chase Auto. The dealership even got the title and even resold the vehicle. Now 7 months later chase is claiming we owe them more money. Sending me 10 letters in one day now calling everyone but us.

Do not use this company for a car loan. They will lie to you, they will cheat you and they will not honor their word in any way shape or form. Stay away from Chase Auto!!! A title company paid them off for me in July. They claim they never received the check. Twice they asked for copies of the check. I provided it for them. They told me they would take care of the situation. They never took care of it. Now they’ve messed up my credit and are wanting more money from me even now the title company sent them almost $30,000.