Chase Auto

Chase Auto Reviews

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Overall Rating3.3 out of 5
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About Chase Auto Reviews

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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.

Chase Auto Reviews

ConsumerAffairs has collected 607 reviews and 1,323 ratings.

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Page 1 Reviews 0 - 10
Contract & Terms

Reviewed July 13, 2023

I changed due date. They sent me a letter to sign and fax back. I faxed back immediately upon receiving due date change agreement. They now won't abide by their own agreement... they say they made a mistake. They literally said it's their fault but nothing they can do because of their mistake. Stay far far away from Chase. I've had a lot of loans on vehicles through the years. This is by far the worst bank I've dealt with.

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Customer ServicePunctuality & Speed

Reviewed June 29, 2023

Bought out my Mazda CX-9 lease through Chase Auto Finance in January 2023. I never received a bill of sale or a title. It has been over SIX months later and still no bill of sale or title. I have called Chase numerous times to no avail, I just get run in circles with "estimated completion dates" that come and go. I went to the NY DMV but they cannot get me title without a bill of sale. I have started a complaint with the NYS Attorney General because this is just ridiculous. Now I am trying to trade in my car and cannot do anything.

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    Punctuality & Speed

    Reviewed June 16, 2023

    I was 5,000 $ shy of paying off my Subaru. I had late payments but never missed. They repoed my car. I have been wondering for years why that happened. I paid 20,000 into that car and then they just took it away.

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    Customer ServiceStaff

    Reviewed May 27, 2023

    I had a question. Representative didn't quite understand my question so I ask for a Supervisor and he was very rude and raised his voice. I was just surprised. This man was the first rude encounter out of 6 yrs of service

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    Customer ServiceStaff

    Reviewed May 1, 2023

    Paying off my car taxes on my lease took over a month. I had to give my personal information out to more than 10 people and I was charged on my old car after it was already turned in and no longer in my possession. This company was unable to answer questions about the duration it took for them to submit payments to my bank, it should NEVER take so much effort to pay someone. I will never own another Subaru or lease through Chase Auto ever again, not worth the headache.

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    Reviewed Feb. 16, 2023

    The total loss team is very unprofessional when handling total losses. The wait times for them to provide pay off to your insurance is ridiculous. They drag their feet In Order to get as many payments they can before your claim is closed. I will never use Chase for an auto loan again.

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    Reviewed Jan. 11, 2023

    I purchased a vehicle from a dealer and used a small bank for credit purposes. I paid the vehicle off within a year which was significantly early. I received a clean Massachusetts title. I moved to Maine with my vehicle. I registered my vehicle in Maine. I received another clean title from Maine. Two years later I tried to sell my vehicle. I was buying a new vehicle. I was informed that chase bank in Pennsylvania had a lien on my vehicle. I tried to call Chase and was told " you are not our customer so we won't talk to you or do anything for you". After filing a complaint to the Pennsylvania banking commission they still failed to communicate with me. They were supposed to respond within 30 days to the commission. They did not respond.

    I asked the Pennsylvania authority for an update. After I found a number for their corporate office I was finally able to talk to someone. They said they indeed had a lien on my vehicle and would look into it and respond promptly. After agreeing they had no interest in my vehicle they said it wasn't their fault and blamed it on an auction house in New Jersey that they used to sell it to the dealer I bought it from. The title search clearly indicated that Chase had a lien on it not the auction house.

    After losing two sales and months of frustration and aggravation Chase released their fraudulent claim on the vehicle I owned outright for years. They said they understood my frustration but they were not liable for anything since they "voluntarily" released their false claim to my vehicle and sent me a letter stating this. I lost thousands of dollars and they did nothing to make it right. The level of unprofessionalism and disrespect from this bank is remarkable. Do not do business with this bank.

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    Reviewed Dec. 17, 2022

    Chase financial was used to lease my 2019 Discovery auto. I paid the lease in full in August 2022 to own the car outright. As of, December 17 2022, I have yet to receive the title for my car from Chase. I have made calls weekly but to no avail.!! They claimed they made a mistake in the sales process and had to order another title from NJ Div of Motor Vehicles. In great frustration I contacted my local assembly person who was absolutely fantastic. She had a liaison in Motor Vehicles, who informed us that Chase only asked for a duplicate title after two months and never followed through to ask for expedited processing which dealers can do. Weekly calls to Chase were met with nothing but lie after lie and blamed NJ div of Motor Vehicles. Chase promised they would overnight my title once in came in. NJ Div of Motor Vehicles sent the title to them weeks ago and oh my they did not overnight it and is not sure where it is !!!

    Chase has had $30,000.00 of my money and I have nothing! On top of this my registration on my car is outdated and I cannot drive my car so I have been renting a car for three weeks. Not to mention that in Aug 2022 I received quotes for my car for $31,.000.00. Four months later is is down to $26,000.00. I have faxed, called but Chase's respond "Sorry. We know how you feel." PLEASE RUN AND DO NOT USE THEM!!!!

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    Reviewed Nov. 29, 2022

    We traded in our vehicle finance with Chase Auto. The dealership even got the title and even resold the vehicle. Now 7 months later chase is claiming we owe them more money. Sending me 10 letters in one day now calling everyone but us.

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    Reviewed Nov. 8, 2022

    Do not use this company for a car loan. They will lie to you, they will cheat you and they will not honor their word in any way shape or form. Stay away from Chase Auto!!! A title company paid them off for me in July. They claim they never received the check. Twice they asked for copies of the check. I provided it for them. They told me they would take care of the situation. They never took care of it. Now they’ve messed up my credit and are wanting more money from me even now the title company sent them almost $30,000.

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    Chase author review by Emma Simon

    Chase is one of the leading providers of auto loans in the country. They provide loans at competitive interest rates for a variety of automobile purchases.

    • Purchasing options: Chase offers loans for purchasing both new and used cars from a huge number of well-known and reputable car dealerships across the United States. This wide network is convenient for many customers, no matter where they are purchasing a car.

    • Online applications: The company allows users to apply online and receive an immediate decision on their loan. From there, Chase contacts the applicant to discuss the next steps for finding the right car to purchase.

    • Discounts for Chase clients: For customers with a Chase checking account, users can get additional rate discounts on their loans. Depending on the terms of the deal they could get a low APR on their loan, as well as monthly payments that allow them to pay off their loans more quickly in order to keep interest rates down.

    • Refinancing: In addition to loans for new and used cars, Chase offers options to refinance existing automobile loans in order to save buyers money.

    • Resources: Chase also offers resources for loan applicants, like a car loan payment calculator, purchasing checklist and refinancing checklist.

    by Emma Simon ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.

    Chase Auto Company Information

    Company Name:
    Year Founded:
    270 Park Ave
    New York
    Postal Code:
    United States