Chase Auto Reviews

I have tried to deal with these people over the phone, thru fax, any way I could. But they either hang up on me, I mysteriously get disconnected, then I call back and ask for the person I was delaing with and nobody knows who it is! I have FAXED official Bank statements showing Chase in Black and White what happened, and they are constantly making up excuses like, I could not read it, They are researching it, etc! I am being jerked around and it is not right. This has been happening for 3 weeks now, It has put me further behind on most of my bills. I am down almost a thousand dollars in my checking account because of this. I was even told by one of their reps on the phone that She saw the statements and that Chase did make an error! Did not seem to help! Her name is Jackie.

The consequences of this are I am down 1000 dollars in my bank account. My cars are on the verge of being repossesed mostly because of this. We work paycheck to paycheck and things like this happen and makes it even harder for us to get ahead. I have a wife and 2 children ages 4 and 1 month. We both work full time jobs and try to support our family, It's just real hard when Chase is stealing from us and getting away with it. This is not the American way. Any help would be greatly appreciated.

I was told that the criteria that they use for a dealer financing was different then that for a regular ole consumer which left me puzzled and somewhat angry. These are some of the same tactics which help to cause the housing fiasco, unfair interest rates, we are bailing out the same financial institution that are milking folks like me with high interest on auto loans. NO FAIR!

Even though I have paid my car not faithfully and on time, with the high interest rate of 23.125%, I now owe more for the vehicle than the blue book value and the value will decrease constantly, so that at any time during the life of the loan if my vehicle is totalled in a car wreck even though I have paid my car notes, I will owe the finace company

On 5/30/08 a letter was sent to me detailing that there was an overpayment of $229.85 and they also enclosed a check made out to me. On 7/25/08 a letter was sent from Chase describing that they had made and error and that I needed to send them a check for $229.85. They provided me with no proof that there was an error and I questioned them in regards to this information. I also requested over the course of the following weeks that they provide with the proof necessary and a copy of my payment history.

It took Chase four weeks to provide me with a copy of my payment history and they never provided me with any other proof that I needed to send them $229.85. During which time I have received numerour phone calls and threatening letters detailing their authority to repossess my vehicle that I have in my possession. I have a letter stating that my loan has been paid in full and I also have the title to my vehicle. My problem is that at no time has Chase shown me that the amount of money that was refunded to me was not from an overpayment of interest to them.

Every day I can expect a threatening phone call or letter, or I have the concern that Chase will take action and repossess my vehicle that I have paid in full.

Next day we recieved a letter informong us to take care of the payments or they would repo. Too late. The truck is gane. Why such a hurry? We had it arranged. In this day and age of financial difficulties I just wish for a little more humanity and patience. Every case is as individual as the people and sort of vehicles they choose.

Vehicle was repoed. Hubby had to fly in and miss several days of work to try to remedy the situation and get the truck back. We worked so hard to purchase it and were extremely proud of it. It caused stress and distress on our family. I have Lupus and stress is the one thing that will kill me.

This is very distressing along with ruining my credit future

I am paying more in intrest than in my car payment .

We sent $200.00 0f our car payment and owed 73.01. For the 73.01 we were harrassed everyday 100 x'x a day. By the rudest,most nasty human beings.

I had e-mailed 4 x's and received reply's aknowledging my e-mail. I told every caller the check was mailed for the $73.01 to the address on the statement in Louisville Kentucky. I gave them the check number,the time,date and from where it was mailed. The harrassing,rude calls kept coming, & coming & coming & coming.

I am very sure Chase has spent in phone calls and paying the harrassers a whole lot more than 73.00.

We are going to refinance with our bank to get rid of them.

We have been unable to sleep. We have headaches, Laurence has been sick with the hives. We are just miserable. Laurences mother was killed by a speeding motorist. She was thrown 20' into the air. Her brains were all over the concrete. She suffered for weeks. It took every sent we had and then some to get to her side and bury her.

I have told Chase this. Would they not forsake all for their mother under the same circumstance? Maybe Not!!!

Well she talks to person over that person and gets them in trouble because she lies.

I received a letter when it was time to renew my registration this year and was told that I have to pay te DMV $737.00. Now back to Chase I have made made 16 consecutive payments and on July 2008 I had an incident with the parking garage that I park my car in for work. I talked to Sharon from Chase and let her know that I have never been late with a payment and that I just needed 2 weeks to pay July's payment. She informed me that everyhting would be ok and that she would update my file. That never happened. I received a letter about 3 days later stating that "The default of my contract is unacceptable and the problem will not go away and will be worsen by my refusal to acknowledge it.

Remind you I have been in contact with Chase for the past 2 weeks talking with Sharon, then it goes on to state that "YOU DO NOT HAVE THE OPTION OF POSSESSING OUR COLLATERAL WHILE FAILING TO MAKE MONTHLY PAYMENT. One payment of $324. I have made all of my payments on time and when I spoke with Sharon she yelled and screamed at me as if I was a dog on the streets. I felt so disrespected and humiliated. I'm not use to be talked to like that.

Chase employees dont have any respect for anyone. I am so about to trade my car in so that I will not have to deal with this. Chase will call you about 10 times a day and leave 5 messages threating you. This is so scary knowing that if your late with one payment that they will come and repo your car. Is this legal...

We proceeded to sign for a car at 16.4 percent interest, compared to 9.4 percent that was what I agreed upon. My wife who makes payments on line tried to comply with the agency. We live on social security. appox. 25,000 total yearly pus some extra. Not only has your auto finance cost us money. I still have to pay what after the car is auctioned off. You have treated us as irresponsible and with out any major consideration. I will not do business with your bank that I trusted for so many years for home and auto- loans. Your employee Won her war that she perceived! And lost the peace! With much business experience. I would never treat a customer being in sales over 50 years like your company has conservatively shut us out to help.

I contacted them immediately, and was told by the girl on the phone that I was not the only call she has recieved regarding this issue, and that I needed fax copies of my statements to prove it, and call back within a week and they would cut me a check. This of course meant I couldn't use my account until I recieved their check, this was unacceptable - they debited my account electronically why couldn't they put the money back electronically? I then chose to contact my bank, and they were good enought to reverse the unauthorized charges as well as the NSF fees. I thought it was over.

I began getting calls from their collections department, saying I hadn't payed my car payment, even though the first of the three charges cleared, and showed as such on my bank statement. Collections began harassing me. I spoke to someone in collections and they were very nasty to me. You don't have the money do you? You can't afford this can you?, were some of the highlights of our conversation. I explained over and over and over to this person that the first charge had cleared, and they illegally charged me three times. I was advised to make my July payment as scheduled, and to fax my statements to prove what I was saying. After a lengthy conversation the collection agent started to back down, and I think started to believe me.

A few weeks later, they CHARGED MY ACCOUNT FOR A FOURTH TIME, which I had my bank reverse. Again, the first charge earlier in the month cleared, why are they trying to charge me over and over? My statement proves the first charge cleared and the other three did not. I made my July payment, and August payment on time, and this is still ongoing. I have visited my bank many times, spoken to numerous people in Chase, have been apologized to, threatened, insulted, and harassed.

The latest is they wanted to defer July payment, though I payed it, so it would't show 30 days late, which makes no sense. I am refinancing my car through my bank as soon as this mess is straitened out. As a side note, my bank is encouraging me to hire an attorney and sue, as debiting my account for those unauthorized charges is fraud, or so I was told by a bank manager. If anyone is ever considering doing business with Chase Auto Finance, based on my experience, DON'T.

$10 each month lost since June in addition to the payments made unless I were to mail payment each month.

My payment is due on the 3rd, and by the 5th I receive atleast 3 calls a day. The reason for this treatment is, they took a risk on giving me a loan. A big company like chase should have better customer service standards. DO NOT FINANCE THROUGH THEM!

I still have $600 in unresolved late fees.

the car was totaled in a automobile accident and can no longer be driven my auto insurance company took the car now. They stated it was their car now and Chase is asking me for the car.

I asked him why he was being so hostile with someone that is calling in to make a payment? He said, I ought to be use to this and that he doesnt have to accept my payment. He even stated, Chase has been to my house on several attempts to take my car. I said, I have no knowledge of this I am only calling to make a payment. Then he said, Since you want to play that he would just force me to make my payment through Western Union which will cost me more money to do. At that point I was so disrespected I hung up the phone. I decided to make the post-dated payment online.

Once that went through I called back to the same number. I spoke to a Kametria Falsom and advise her that I was calling to let them know I have a payment set up on-line to be paid on 6/30/08 and gave her the tracking number. Then I asked her to provide me with the gentlemen name that I had spoken to from the collections dept. I told her how rude he was and she apologize on behalf of the company for his behavior and the she would notate the account that I made a post-dated payment on-line and put me on a promise to pay so I would not receive any collections calls. She told me that the system showed that the collector that I spoke to user ID is MASSAGEO. I asked her to transfer me over to collections dept so I could speak with a supervisor and thanked her for her wonderful customer service.

After being on hold for about 15 minutes I was told that none of supervisors was not available and that I would have to leave a message. I was then transferred to a voicemail system that told me to enter in the extension that I wanted. Of course I did not have one and so I decided to right this letter. I will not pretend that I have always been on time with my payments. There have been many time when I was 60 days behind, however no matter what no one has ever disrespected, degrade or belittle me verbally. Im very much so shocked and appalled by the collector behavior towards me.

Again I said, What does this have to do with me making a post-dated payment for my May and June Invoice?. Again he said that because in the past that I bounce three checks and that if I was to bounce another checked they would come and take my car?. I asked him why he was being so hostile with someone that is calling in to make a payment?. He said, I ought to be use to this and that he doesnt have to accept my payment?. He then said I shouldnt act like Im not use to this and that I know how it feels to have people coming to my door and taking my things?. He even stated, Chase has been to my house on several attempts to take my car?. I said, I have no knowledge of this I am only calling to make a payment?. Then he said, Since you want to play that he would just force me to make my payment through Western Union which will cost me more money to do?. At that point I was so disrespected I hung up the phone. I decided to make the post-dated payment online.

Once that went through I called back to the same number and I spoke to a Kametria F (hope Im spelling her name right) and advise her that I was calling to let them know I have a payment set up on-line to be paid on 6/30/08 and gave her the tracking number. Then I asked her to provide me with the gentlemen name that I had spoken to from the collections dept. I told her how rude he was and she apologize on behalf of the company for his behavior and the she would notate the account that I made a post-dated payment on-line and put me on a promise to pay so I would not receive any collections calls. She told me that the system showed that the collector that I spoke to user ID is MASSAGEO. I asked her to transfer me over to collections dept so I could speak with a supervisor and thanked her for her wonderful customer service. After being on hold for about 15 minutes I was told that none of supervisors was not available and that I would have to leave a message. I was then transferred to a voicemail system that told me to enter in the extension that I wanted. Of course I did not have one and so I decided to right this letter.

I will not pretend that I have always been on time with my payments. There have been many time when I was 60 days behind, however no matter what no one in your organization has ever disrespected, degrade or belittle me verbally. Im very much so shocked and appalled by the collector behavior towards me. I honestly believe this gentleman should be reprimanded for his behavior and he needs to be retrained on customer service. I understand that the he is a collector and that is first priority is Chase but how silly does he look to be disrespectful to a customer calling in to make a payment. Hes a hindrance to the company and I do have all intentions to post this letter in as many websites, new stations, newspapers and anywhere else my voice will be heard.

Finally my husband answered and he said they were calling about my car pymt, I told my husband to tell them they cashed my car pymt check so why were they calling? He told this to the rep that was calling and he said the rep mumbled something and hung up. I used to work at Wells Fargo Auto Finance, they called the day that the payment was due, and I thought that was stupid. I would prefer that [they] call me at least 1-2 days before I am getting a late fee, not 6 days before its due, when [they] fail to take into consideration that the check may already be in the mail.

I just think its stupid, and if they're going to call me a week before my payment is due, I'm going to send in a cease and desist or get on their do not call list. Its very annoying. I pay all the bills, and it makes my husband think that I'm not when we start getting calls.

My account is over limit for more than 30 days; they charged me over limit fees and took money from my savings account to pay the item to the account closed.

In January of 2008 we received a bill from Chase Auto Finance that indicated we owed $431.94, plus a late fee of $21.63. When we contacted Chase about this issue they at first claimed that the vehicle's title was invalid and that there was still a lien on the vehicle even though the Title stated there were no liens. The next day another person at Chase indicated that a payment in January of 2005 had been received, but that the check had some how Reversed itself and that we clearly owed Chase a total of $863.88 plus late fees.

I of course sent in another dispute against the old reports and the new reports of 30-days late payments, the result- 2 additional late payments were added April 2007 and May 2007. I have been in contact with numerous customer service reps at Chase they confirm these payments are not 30-days late, 2 different Supervisors at Chase has also reviewed my payment history and agreed that the payments were not made not 30-days late. The Supervisors at Chase also sent a request to have my reports updated and this also resulted in the claim being denied. I am being told by Chase that their departement that handles the disputes and updates with the reporting agencies is Customer Account Services and they have no direct contact number or name of a Supervisor that they can call or provide to me, they only have a FAX contact number (1-800-255-9502. I am reaching out for further assistance because now I am being told by the Chase Auto Supervisors that their is nothing more that they can do to assist me with getting my report corrected.

This is negatively effecting my credit history and credit score, and I have been denied credit with Ford Motor and Wachovia Bank because of these erronous late reports.

The reason they didn't send me a bill over the last 4 months is because I didn't call them; I mailed a change of address form provided by Bank One with a payment and did not call. When I did call, I got screamed at, You can't pay, can you and That's not our fault.

I sold the vehicle for 4 times of what was owed on it ($1500 - it is an 8 year old vehicle) and financed a new vehicle with leather seats and and an electric sun roof with another bank.

Ruined my credit, but I am still able to purchase another vehicle because I have a good paying job as a computer programmer. The financial offer at a prominent Green Bay car dealership told me that Chase Auto Finance is new at car loans and doesn't know how to deal with customers. I won't even go into their bank for a free sucker. Probably get screamed at, You can't pay for that, can you?

Due to me employed as a Police Officer this was a serious matter. I was contacted by my supervisor and was able to explain my side of the story. My supervisor asked for permission to speak with a rep. from Chase. I contacted Derek Bronis my rep. and informed him of my supervisors request. I also told Derek about the situation involving the repo. and that I was unaware of anyone attempting to reposses my care and that I believed the tow truck drivers story about attempting to retrieve my car at my residence was fictitious and he was using my position as a law enforcement officer to obtain the vehicle.

Derek stated he was aware of the repo status but denied having any involvement in the tow drivers action of contacting my work.

I gave Derek permission to speak with my supervisor but I also gave him specific instructions to provide with information concerning my current accounts status.

After speaking with Derek my supervisor called me into his office and told me that Derek provided him with my complete account history for the last four years. He also said Derek told him that he was given specific instructions to provide only current information, but Derek still provided him with a complete account history and said that my behavior was not a good reflection on the police department.

Due to Dereks actions I was informed that disciplinary actions would be taken up to losing my job.

I contacted them again about two weeks later, stating again that I would like to make a payment and set up continuous overpayments. My car was repo'd the next morning, when I contacted the bank they stated it has not been reported as repo'd, they stated to call the police who would know, and in my city, that is the policy. I called the police and it was not reported this way, so I reported my car stolen along w/my checking account info, which I immediately reported to my bank. I contacted Chase again later and they stated that my car had been reposessed as they could not contact me to remedy the deliquent payment. According to Chase's own records, they contacted an old work number, and spoke to an unidentified male at my home number, but did not say who or know who, and I never received this info.

They than stated they did not have contact information on me, but since the middle of March of 2006, while I was trying to make payments, they had my home address, my home number, my actual business number, my cell phone number, and my email address to contact me directly. None of these steps were taken by Chase, and my attempts to pay them and set up overpayments were not handled properly. I since recovered my vehicle using the funds I had originally had wanted to pay them with, plus funds had to be spent for the reposession I did not know was coming or was worried that was coming with my efforts to remedy the situation and make sure it was never worried about by either party again. I have copies of the emails and how my contact information was all listed on line. There was no contact after February until my car was repossesed on 4/6/06.

I had emotional stress believing my car and checking info was stolen, had to transfer my account funds and open a new account, missed time from work, had family members miss time from work, had no access to a vehicle or money, had a my credit report effected most likely, personal fears of how my future in-laws saw me as a person, and fear of not being able to function in an emergency financially or being able to get to an emergency for a loved one and fear of losing my job if I could not make it there.

We tried to reach someone about my account. We left several messages for a Jennifer Firrolo and I have also left a message for a Tonya Sanchez. I explained my situation to the customer service people at the main 800 number and several of their customer service people told us good luck in receiving any help. Everyone, thus far, we have spoken with has quickly told us no or they do not have such authority to help. I have been trying to reach someone (via telephone) and mailing letter to where I send my payment to and the New York Address listed for the last week and a half regarding my account.

We understand that it is not in our contract, nor is Chase Auto Finance obligated to help us with deferments. We are simply asking for help, as we are in dire need of assistance. We spoke with several customer service agents who informed us that they no longer are providing any assistance to the hurricane victims. We were very disturbed by this, as our devastation is by no means over with. We simply wanted to know if, in conjunction with their normal deferment that equates to loan time, we would be able to obtain one.

We have had our loan with you for 4 years. We only asked for one deferment back in 2003 and the latest one in September. We were told, when the representative contacted us for assistance that this would not count against us because not everyone in the nation needed the help. This is not the case from what everyone has told us. Had we known, this would be a problem, we would have requested more time at that point. However, we did not foresee our situation being like this. We simply need some time to get back on our feet, and actually receive our assistance money from the government.

We also did not want our credit affected in the meantime in waiting for the government to help us. So, we thought we were doing the right thing in contacting them proactively. I was finally contacted by Tonya Sanchez who told me that she would have to look at our payment history and also talk to other customer service people who we spoke with about some possible alternate options to help us. This has been going on for over a week now and when we initiate calls to her, we are simply told that she is still looking in to things and will get back to us with a decision. Our car payment is due today, and we have no way to pay it.

We would hate to believe that Chase Auto Finance would refuse to help someone in our situation or not try to help us, considering our circumstances. Again, we would not be asking should the situation not be a dire one.

We cannot afford to lose our car or harm our credit during this time.