Chase Auto Reviews

Due to me employed as a Police Officer this was a serious matter. I was contacted by my supervisor and was able to explain my side of the story. My supervisor asked for permission to speak with a rep. from Chase. I contacted Derek Bronis my rep. and informed him of my supervisors request. I also told Derek about the situation involving the repo. and that I was unaware of anyone attempting to reposses my care and that I believed the tow truck drivers story about attempting to retrieve my car at my residence was fictitious and he was using my position as a law enforcement officer to obtain the vehicle.

Derek stated he was aware of the repo status but denied having any involvement in the tow drivers action of contacting my work.

I gave Derek permission to speak with my supervisor but I also gave him specific instructions to provide with information concerning my current accounts status.

After speaking with Derek my supervisor called me into his office and told me that Derek provided him with my complete account history for the last four years. He also said Derek told him that he was given specific instructions to provide only current information, but Derek still provided him with a complete account history and said that my behavior was not a good reflection on the police department.

Due to Dereks actions I was informed that disciplinary actions would be taken up to losing my job.

I contacted them again about two weeks later, stating again that I would like to make a payment and set up continuous overpayments. My car was repo'd the next morning, when I contacted the bank they stated it has not been reported as repo'd, they stated to call the police who would know, and in my city, that is the policy. I called the police and it was not reported this way, so I reported my car stolen along w/my checking account info, which I immediately reported to my bank. I contacted Chase again later and they stated that my car had been reposessed as they could not contact me to remedy the deliquent payment. According to Chase's own records, they contacted an old work number, and spoke to an unidentified male at my home number, but did not say who or know who, and I never received this info.

They than stated they did not have contact information on me, but since the middle of March of 2006, while I was trying to make payments, they had my home address, my home number, my actual business number, my cell phone number, and my email address to contact me directly. None of these steps were taken by Chase, and my attempts to pay them and set up overpayments were not handled properly. I since recovered my vehicle using the funds I had originally had wanted to pay them with, plus funds had to be spent for the reposession I did not know was coming or was worried that was coming with my efforts to remedy the situation and make sure it was never worried about by either party again. I have copies of the emails and how my contact information was all listed on line. There was no contact after February until my car was repossesed on 4/6/06.

I had emotional stress believing my car and checking info was stolen, had to transfer my account funds and open a new account, missed time from work, had family members miss time from work, had no access to a vehicle or money, had a my credit report effected most likely, personal fears of how my future in-laws saw me as a person, and fear of not being able to function in an emergency financially or being able to get to an emergency for a loved one and fear of losing my job if I could not make it there.

We tried to reach someone about my account. We left several messages for a Jennifer Firrolo and I have also left a message for a Tonya Sanchez. I explained my situation to the customer service people at the main 800 number and several of their customer service people told us good luck in receiving any help. Everyone, thus far, we have spoken with has quickly told us no or they do not have such authority to help. I have been trying to reach someone (via telephone) and mailing letter to where I send my payment to and the New York Address listed for the last week and a half regarding my account.

We understand that it is not in our contract, nor is Chase Auto Finance obligated to help us with deferments. We are simply asking for help, as we are in dire need of assistance. We spoke with several customer service agents who informed us that they no longer are providing any assistance to the hurricane victims. We were very disturbed by this, as our devastation is by no means over with. We simply wanted to know if, in conjunction with their normal deferment that equates to loan time, we would be able to obtain one.

We have had our loan with you for 4 years. We only asked for one deferment back in 2003 and the latest one in September. We were told, when the representative contacted us for assistance that this would not count against us because not everyone in the nation needed the help. This is not the case from what everyone has told us. Had we known, this would be a problem, we would have requested more time at that point. However, we did not foresee our situation being like this. We simply need some time to get back on our feet, and actually receive our assistance money from the government.

We also did not want our credit affected in the meantime in waiting for the government to help us. So, we thought we were doing the right thing in contacting them proactively. I was finally contacted by Tonya Sanchez who told me that she would have to look at our payment history and also talk to other customer service people who we spoke with about some possible alternate options to help us. This has been going on for over a week now and when we initiate calls to her, we are simply told that she is still looking in to things and will get back to us with a decision. Our car payment is due today, and we have no way to pay it.

We would hate to believe that Chase Auto Finance would refuse to help someone in our situation or not try to help us, considering our circumstances. Again, we would not be asking should the situation not be a dire one.

We cannot afford to lose our car or harm our credit during this time.