Chase Auto Reviews

I bought a new car 10-2-17 financed through Chase Bank as I have an account there. The following week I went into my branch Chase Bank (on E. Beltline Rd. Richardson TX) to set up auto payments, I did the paperwork to have payments drafted out of my account on the first day of the month. Knowing I set things up I didn't check my account to see if the Nov 1st payment was drafted. I received a call over the Thanksgiving weekend stating I was in default as I hadn't made my November Payment. I went back to my branch. No one could tell me what happened. I made the now late payment, so they had me fill out the auto draft paperwork again. Dec 1 no payment drafted. I went back to the branch, again no one could explain why my account was drafted. They had me do auto draft paperwork again now for the 3rd time.

I have been leasing my Mazda for almost a year. I was on disability and then laid off from my job 7 months ago. This is one ruthless and harassing company. Only a week late and they seem to call every hour starting at 8 am. This goes on every month. I even received a repossession letter only being 30 days late. But they always get their money. I am seriously thinking about changing my phone number. Stay away from Mazda Chase.

Just called Chase to get a payoff on my loan. The good news is I was not on hold for the usual 20-30 minutes. The bad news is the voicemail said they were busy, "Please call back in a couple of hours." I was immediately disconnected. That is, without a doubt, the worst customer service I have ever experienced. I'm not really surprised. I had a business loan with them before and their service was terrible. I swore I would never do business with them again but this was a Subaru car loan that I did not know was Chase until it was too late.

I leased a Mazda through Chase Auto Finance. Chase took $100.00 of a $400.00 monthly payment for fees and interest. When I went to buyout the lease I found out that I owed $4,000.00 more than the car is worth. Stay away from Chase.

I have been struggling financially and got a little behind on my payment. I had called Chase and explained I was on UC due to a job loss however this did not stop them from calling me every two hours from different phone numbers starting at 8 am and ending around 8:30 pm. When I did make a payment they were very rude and asked me why I was late with it and in general were extremely condescending. I would never finance anything through them again due to harassment and rudeness of their staff.

Car repossessed - I have been paying my car loan to Chase for 4 years on time. I was 3 payments behind and they have been unbelievably harsh to work with. They closed my account even when I asked if I could prove that due to serious health issues I had fallen behind. They demanded full payment ($8K) within a week. I’ve finally gathered the money but I will never deal with them again. It is very helpful to read that others have had the same experience. Ally Auto was the complete opposite. They have been the best lenders to work with ever. I highly recommend this firm. I’ll be glad to wash my hands of Chase. They won’t last with a reputation like this.

Chase Auto Finance wrongfully repossessed a vehicle. I bought a vehicle from My Imports Auto and they ran information and offered Chase Auto Finance as a lender to use. Not knowing the bad reviews of Chase I accepted and put money down and signed up. I gave all my bank information and made payments. Had a hardship including medical and auto incident, had repaired, and kept paying. Since the beginning, there were issues with recurring payments. Sometimes a double charge would be sent through and other times the account page that the account was past due. I NEVER received correspondence from them about an account delinquency, but the claim is that I was 86 days delinquent on a car payment.

After slow payments due to an emergency I called to make payment arrangements. Spoke with a gentlemen that said there would be no problem in making payment arrangements. After paying 1800.00 in 1 month (my actual payments were 547.00) I was told I needed the balance 27,000.00 to keep the truck. They told me that the truck loan had been written off at the end of the month BEFORE I made the 1800.00 payment. Please do not use this company. THEY ARE RIPOFF ARTISTS. They do not stand behind the agreements their agents make with you.

Chase Auto Finance is a horribly run business. I'm in the process of switching from a lease to buying my car and it’s been one problem after another. They have all these different departments that you have to talk with to accomplish anything and they wasted 45 minutes of my time and I still couldn’t get the help I needed. Later I tried calling again to make a down payment which they can apparently only do with my routing and checking account info which for some reason they don’t already have. I’ve been making automatic payments for years! For some reason they have info from a bank account I’ve never used with them. These people are so unhelpful it makes me sick. I’ve never dealt with more unhelpful, incompetent.

I have an autoload through Land Rover Chase and each month the auto payment goes through for a different amount and I am charged a late fee. It is difficult to get through to a person on the customer service number and when I finally reach someone, they say they need to transfer me - and it goes back in an automated message that will not give me access to a live customer service rep. This has been going on for six months without anyone correcting the error or contacting me at all.

This company should not be allowed to deal with the public. They threatened repo when only one month behind. Chase has to be as stupid as loan sharks. The bad PR will flow over to their other businesses, I hope. If anyone is getting a car loan, never deal with Chase. Pay a higher rate, and deal with humans not human garbage!!!

For the last payment, Chase sent a bill stating that they will not take an auto payment and we are to pay by mailing a check. After the check was sent, they indeed did take the auto payment and also cashed the check creating a double payment. They said the money would be returned to my account within 10 business days, but at 10 days, still no money. This appears to be a recurring scam on their part as I see other reviews with this issue as well. Please let me know when the class action suit begins, because I am all in!

Yesterday my truck was repo'd because I fell on hard times after having not missed a payment since I got it. After talking to a rep to make arrangements they still took my truck and when I called to see what I needed to pay to get it back, I was told I had to pay it off! If I had $20,000 trust me I would not have been in this situation. They will NOT work with you at all! WORST COMPANY EVER!!! If you are trying to get financed run, don't just walk away from any dealer trying to get you financed with them!

I have a Subaru leased through Chase Auto. I moved from RI to NC in early June of 2017 and have been trying to register my car here ever since. I reached out to Chase on June 30th requesting a copy of the title and limited Power of Attorney so I could go to the DMV and register the vehicle. They decided it was a good idea to send the original title to the NC DMV instead of sending a copy, and they didn't keep a copy on file for themselves.

Couple of weeks ago my car loan was paid off. Needless to say the payment still was taken out of my account. Since that time I have spoken to numerous people and they have all assured me that the money will be returned as the loan was paid off. First I was told that I would be sent a check, well that never happened. Second, I was told it would be put back into my account, then I was told that it would be 10 business days before it would be put back, well it's now 10 business days and no money. This was my money for paying bills, which I am now late on. I am to the point of hiring a lawyer to sue for my payment and the interest for them holding my money for over 2 weeks. This is certainly not right but I cannot get anyone to return my money. Definitely would not consider a auto loan with these crooks again.

Ok, so, I purchase a 2004 vehicle for roughly $3000 & get accepted for financing. Who would have thought that number one, the car is a lemon, I've been pouring money into it ever since I drove it off the lot. Worse yet, I end up sacrificing my right ARM and left leg to Chase in the form of roughly $9000 for a $3000 lemon!!! Chase's new CEO is in the news lambasting other people for their shoddy business practices. What about HIS company? People are being ripped off! Hey buddy, look in the mirror...

If I could give Chase 0 stars I would. I am leaving for the Peace Corps and need to sell my car. I paid 3000 dollars to get it paid early and at this time I changed my address. After two weeks, I never received the title. I called and they said they mailed it to my old address under my mother's name because she cosigned the loan. My mother never lived at this address and because of this my title got lost in the mail. They then said they would send me a lien release and I would receive it the following Wednesday. They told me to bring it to the DMV and they would give me the title. I checked the mail the next Wednesday and it was not in the mail. I called and they said it was sent out that day. I finally got the lien release and brought it to the DMV. The DMV told me that they don't print titles and that Chase lied to me. They told me I could expedite the paperwork or it would be 4 weeks to get the title.

We had a Subaru leased through Chase. Never missed a payment. Turned it into dealer at lease term and got a bill for $4500 from Chase for excess mileage (the car was under allowed mileage). It has been 4 months of us sending Chase the correct mileage documentation, making phone calls, and being frustrated. We have had multiple people tell us the problem is fixed and the large bill eliminated. But when we request the new statement sent to us in the mail (We need proof. Don't trust a thing they say) it is always the old INCORRECT balance. Chase needs an overhaul. Nothing gets done correctly or in a timely manner. I will NEVER use Chase for anything.

I would never use Chase auto finance again. I had my car for 3 years. Never had been late on a payment and had even been ahead on a payment sometimes. I got sick and need an emergency open heart surgery. I was going to be out of work for a little while. I had called to work out some things I can just see maybe if they can push some of my payments. To the end they will not even apologetic I'm even having to have surgery and they were not even willing to work with me. They automatically said "no we cannot" and then later repoed my car. I would never use Chase again.

After 3 years, and only one late payment (by a week), my most recent issue with Chase has come to a head. Drafting payments on autopay months after I turned the feature off and incurring hundreds $ in fees from my own bank because Chase ignored my settings and my request to change my due date which can be done for accounts in good standing. I'm not going to give a long synopsis, but let's just say, if it's not resolved in the next week, I'm filing a class action suit. Please comment here if you'd like to be included as there are thousands of bad reviews on this company and what they're doing is theft, plain and simple. I'm done playing games, spending hours on phone with over 15-20 reps, and the lies they tell. Over it.

Please never use Chase Auto Loan... I purchase a Chevrolet and got a loan with Chase Auto. My car is a 2016 Suburban... my cars was paid more than half. I went over some financial difficulties due to my child with cancer. Make story short... I make mistake of making deposit in wrong account to pay 2 months on my car. They got my car which I understand. But when I call them to pay what I was behind and I know will be some extra for repo fee... They said they won't finance the car anymore and ask me to go and get license plate and stuff out of my car. They said I'll only have 10 days to pay for my car. On July 5th will be sold to someone else. I must pay car in full. I use Chase Bank for a long time. I was under the impression that this bank will help the community not step on people. I don't know if I could do something else but hope people who read this won't use Chase Auto Finance.

Chase extracted two extra payments PAST the 36 that were owed them AND NOW will not issue a refund!!! 'The process takes time' I keep hearing - it's been two months past the close of the lease and no one seems to be able to make my money appear... All I get is a future date (a different one) each time I call AND I CALL REGULARLY... Such liars!!!

Auto Dealer put me in a Chase car loan. Told me there are no prepay penalties. Chase has a prepay limit of $9900 in the a physical bank location and $5000 limit if paying online. Obviously this is a penalty if you can't pay your loan the amount you want. Chase bank is HORRIBLE. I will never use Chase and suggest you reading this stay away from Chase.

Took out an auto loan and set up direct deposit right away. So I would have no hassle because I've experienced chase before. Once again I got burned right in the beginning before I could even realize it. They charged a late fee right in the beginning before they even sent out their first statement. So I call and was told it has to be done in the branch. Next time I go to the branch, I notify them of it and they spend the first 45min trying to sell me stuff I don't need and then proceed to tell me the fee was too long ago and they can't do anything about it. I just set up the online account a year later for accounting purposes, so that's how I found out about it. Never would have known from any of the statements. I would have never opened my auto loan with them if it wasn't what the dealership offered, for reasons like this.

Re-financed a car with them in August 2016 only to find out in March 2017 that the title was not transferred properly. Over 16 phone calls and several emails I still don't have resolution. Trying to get the title settled so we can sell the car. I have gone thru 2 supervisors and online contact and still have no idea when this will be settled. They are all trained to say the same thing, "Someone will contact you in 24 to 48 hours." They never do!! No one and I mean no one cares to settle the matter. They just want to get you off the phone. If it wasn't such a pain to change banks, I would move my business immediately. I actually resorted to begging for someone to contact me with still no result. This organization is the most poorly managed I have ever come across with no regard whatsoever for their customers.

I make usually regular payments for a long time. Sometimes, I paid more than the required amount. During last months, I could not make for some reasons (Mom's health), but, on 11th April, I called by phone and made the payment for 628 (because I found is 1628). The lady did not accept the cash and she had a hoarse voice and could not understand what she told me. Then the connection was out. She did not explain me the situation well. (Recorded all).

I paid off my car with them. Their staff named DONELLA ** totally messed up my pink slip (car title) and the Bill of Sale and just sent the messed up documents to me without doubling checking. Now my clock is ticking that I need to pay the sale tax with DMV and the new registration. However, the pink slip and the bill of sale are all wrong. CHASE refused to fix it for me. I called them EVERY SINGLE DAY for a whole week. First of all, they lied about what they did and what they told me without a blink. And I told them I recorded every conversations with them. Then they started lying about they don't know the guy Lawrence that I talked to the day before. And then when I asked them to direct me to DONELLA ** who messed up my doc, they said her dept doesn't have phone line (another lie). And then they said they already sent me a revised doc and provided me a fake FedEx tracking number which never had any updates.

I will make this short because the same story has been told over and over: we signed up for checking draft and they confirmed this. Then, without our knowing, the payments did not go through. Then I started paying manually because I could not get them to give me adequate assistance. THERE WERE 16 LATE FEES, none of which I was aware of. There were some months with 2 LATE FEES! My auto should be paid off in a few months (60 month note), but now they have added interest on top of principal and late fees. DO NOT USE CHASE AUTO LOANS!!!

After reading all these reviews over the weekend I have to admit that I was petrified of what the outcome with Chase was going to be after they repoed our vehicle on a Thursday night (3/23/2017). We had to wait til Monday before Chase could tell us what we needed to pay in order to reinstate our loan and get our vehicle back. We called at 8 am on Monday the 27th of March, we reached a representative from Chase's redemption center and they informed us that we needed to pay 1421.19 to get our car back. We were 60 days behind on our payment of 424.00 plus 174.16, so they made us pay the past due plus current month's payment to be completely caught up.

Purchased a 2003 Red Dodge Neon from Chase Bank; paid them off in 2011, call them now for the 4th time to get a removal of lien letter. They mailed me 2 already but neither letter has their EIN number or Tax number on them so the Department of Motor Vehicles won't accept them. Called them last week to ask for another letter with the EIN number on it. They said "We will overnight it to you." It's Friday 3/24/17 and I still don't have the letter that they said they would overnight on 3/19/17. Called them today and they suggested that I break the law and type the number on a notarized letter myself. This time they will not give me an estimate on when I will get a correct release letter. I will now be contacting a lawyer.

One year ago, in early 2016 I purchased a 2012 Infinity G25 listed at a dealership in Sante Fe, NM which had a list price of $16,000. I have bad credit and 2 repossessions on my record and so getting an auto loan is nearly impossible. The dealership spammed 22 loan companies and all of the rejected me, except for Chase Auto Finance. Chase Auto Finance wanted $3,500 down, but I settled at $3,000 down after talking on the phone with them. The dealership wrote the contract and $3,000 was listed as being paid by me - but they didn't subtract my $3,000 down payment from the $16,000 sales price, nor was any explanation given of where it went, but I was desperate and so I signed the contract without question.

On Feb 15 (payment date) I contacted Chase to inquire the exact amount I needed to pay to bring my account current and prevent repo. Mind you this was a recorded call. The rep gave me the dollar amount and I set up the payment for the 21st when my tax return was to be direct deposited into my account. I told him the only way it wouldn't go through was if the IRS was late. Lo and behold the new legislation caused a backlog of people's returns. Mine by 2 days (48) hours. When the money posted to my account I sent the payment immediately. They accepted and acknowledged it.

AVOID CHASE AT ALL COST. TRUST ME. I decided to purchase my vehicle after my lease had ended and upon doing so, I figured my bank was the best place to go. I originally looked at a loan provider that Chrysler Capital recommended, but they had unbelievably scary reviews so I chose to avoid them. Without hesitation I went to my local Chase Bank. I have been a Chase customer for over 15 years, great credit, never missed a payment, and let's just say I am a good customer for their bottom line. None of this matter to Chase! Run!

On Wednesday, November 30th, 2016 I was checking my car loan status with Chase after more than 3 years. I noticed that my next payment is due for July 19th, 2017! This means that any extra payments that they have been collecting is not being credited to the Principal of my loan. Instead, Chase has been depositing my extra payments to Account # ** belonging to Chase. As an example, on November 30th, 2016 this amount for my case was $2130. Chase is using my extra payments (and perhaps a million other customers') for its own interest by lending other people's money it at even higher rates to new customers. At the same time, Chase is charging me interest for the very same amount that I have already paid.

Chase sued my son and me even though I never had any contact or dealings with them. Whatever agreements they had were with my son. I wrote and informed them of this and they responded by saying they had no lawsuit against me. Despite this statement; I have a court notice to retrieve my car on 3 March. I paid 25,000. for this vehicle. I have written to the CEO Mr Dimon, but he did not respond. I sent them the necessary papers showing the car in my name, insurance and registration. Is there any branch of the military that might help me with this matter since I am the wife of a deceased vet? I don't have too much time before I will be without transportation to my medical appointments. This is the most horrendous experience I have ever had with a bank. These folk just ignore you and plain don't respond.

Only had my car for six months and for six months I paid my note. Working at a college some days they were closed and one pay period was short. My note is only $412 a month. I gave them 300 dollars and planned on paying that off the following note. They came and repoed my car for $112 dollars and wanted me to pay that and $440 dollars for them repoing my car!!!

I have had problems for the entirety of the 4 years when I financed my car with Chase. Payments mysteriously were returned, denied or went missing, despite my having spoken countless times to customer service and ensuring my banking information was correct. This last time resulted in the repossession of my car. For 3 months I had the payments on auto pay, and when the same issues arose with my account, Chase neglected to contact me. When I did call to ensure I was up to date, I was told my car was up for repossession. When I confirmed my banking information with them AGAIN, I contacted my bank, who informed me that Chase made no effort to collect a payment in that time frame. Still, Chase decided it was my fault and will not allow me to reinstate the loan. As a consequence I have now lost a lucrative job opportunity and may lose my current job as well.

I recently purchased a Subaru and elected financing through Subaru at Chase. The actual payment is around $450 and every month I pay $600, specifically checking the box requesting a principal reduction. First payment went off without a hitch. Second payment reduced the amount of the required payment rather than reducing the principal. Talked with someone at Chase and was advised that the overpayment would be applied to the principal as requested. Went on to make the next payment, noted in writing on the coupon to make sure that the overage was applied to the principal. Received a call today from Chase indicating that the payment was five days late although I had the verification of the check having been negotiated more than a week ago. Again the payment had been received but misapplied. Also the representative was trying to defend their error, and telling me to get my life in order. What a joke this is.

My husband had to have open heart surgery. We called prior to the surgery and made arrangements to cover the two to three months he would be off work. We were told we were covered. Then they called after the surgery and were told that we were not covered. Went through the process again. Few days later we get a letter to repo the vehicle. Because we cannot give them a specific date for disability to kick in or the exact date he will be able to go back to work, they will not work with us. These people need a reality check. They talked to my husband and sent his blood pressure so high that I thought an ambulance was going to be needed. Seriously. Would not recommend these group to my worst enemy. What a joke of a company.

Latricia ** at Chase, yes "Chase Redemption Team" 1 888-895-1728 has been giving me the runaround, my credit union is ready to cut the check for the amount owe on my vehicle (10,925) after it's been repo due to making half payments, paperwork could have been completed TODAY but Chase (today alone I called them like crazy) won't release pictures of my CAR to the credit union, so CHASE WANT A CHECK BUT WON'T SEND PICTURES TO THE OTHER BANK WHO HAS APPROVED THEIR CLIENT! Storage fees are going up everyday.

I fell 37 days behind on my payments and they closed my on-line account. On December 13th I called the 800-388-4223 number to make a payment. I attempted for over 45 minutes to make a payment. However, they demanded (3) payments and late fees to bring me current through January 5th. I was very clear, "I'm calling to make 1 payment and bring my account from 37 days late to 7 days late! Since you are refusing to take my payment please notify me in writing!" That lady ghost transferred me. I called back and the next lady was even worse. As I write this I'm not sure they ever did take my payment as it's not showing up on my bank statements. Staggeringly incompetent and rude! The worst I've ever dealt with.

Chase Auto Finance wrongfully repossessed our car. We have four accounts with Chase - two auto loans (Mazda) and two credit cards. All are paid from one bank account. Since the beginning, they have had issues with recurring payments. Sometimes they'd double charge me. Other times, I'd receive a "thank you for your payment" email only to then see on an account page that the account was past due. We have NEVER received correspondence from them about an account delinquency, but their claim is that we are 95 days delinquent on one car payment. Meanwhile, our account showed that we were up to date, and we have bank statements from Bank of America showing money being transferred to Chase. Our other accounts are all up to date and also reflect that online.

I leased a Subaru for 3 years and then decided to buy the car outright. I sent Chase a check for the payoff amount as well as all requested paperwork, and then waited for my title. A week later I saw that the check had cleared, but the title never showed up. I called Chase, and they informed me that there was a problem with the Odometer statement - apparently someone checked a box stating that I exceeded the leased mileage. I only drove the car 6,000 miles and the lease was for 30,000, so clearly this was a mistake. Note that no one ever called me about this; I only found out once I called them.

I have never had a company treat me so rudely. They have no emails. Would not give me a buyout or lease extension number for our fleet until they have every account up to date. Ok, understand that, so will you send the quotes so I can process the paperwork for the buyouts or lease? "No we do not have email and can receive them or send them." How will I get a quote? "Call us." (and spend another hour on the phone being transferred around). I say we have them get all of the vehicle and we use another leasing company and get other vehicles so we do not have to deal with Chase Bank, JP Morgan and Chase Finance. Lost a lot of customers. Listen up executives.

Chase auto took $871.97 for my first payment. Trouble is, my car payment was only $571.97. They were able to take the money in ten seconds, but returning it is something that they refuse to do. It has been an entire week, and I have no money. My account is overdrawn, and it is directly because of Chase. I'm not upset that that error occurred. Mistakes happen. I am upset because I still do not have the money back and they are completely unwilling to expedite the situation. Imagine the financial hardship you would be in if the entire balance of your bank account was taken, and you had other financial obligations that hadn't gone through. Imagine now that you could not buy food or gas, and now you were late on your phone bill because of this. Now imagine that the person or persons responsible just shrugged their shoulders instead of getting on the ball and correcting the issue. I am furious. Do NOT do business with Chase Auto Financing.

I've never had to deal with Chase Auto's customer service reps until my last payment on my car and it was a horrible experience. I mailed in my final car payment via check. Since I was enrolled in Chase's automatic monthly payments, I called to make sure that was cancelled since the car was now paid off. I was still charged my monthly payment! I was bounced around to various representatives for about an hour and none of them seemed to understand my problem. They kept saying on their side, they could only see the check I sent in but that I wasn't charged aside from that. I literally had my bank statement in front of me telling them I was charged twice in a month for my final car payment.

On August 16 I tried to pay a past due payment along with my current bill to bring my account current. First I spoke Ebony (z203915) who gave me great instructions on how to cap back to pay my bill. Once I called back the 40+ minute conversation was a disaster. I began with a woman BJ (**) who took the card info, not asking the name on the card or if the address was the same as on the account. After is given the info skew then realized, after two failed attempts, my account was "locked". This caused her to put me on hold for over 10 minutes while apparently getting a David (**) on the phone.

I've contact Chase Jaguar Financial Group Military Service section for over a month in reference to needing a letter to have the Air Force place my vehicle in storage since I am being reassigned to Japan and the Air Force contractor requires a letter from the lien holder on their letterhead stating that the vehicle is not in process of repossession and that they are aware that the vehicle is being stored. I've explained this to not one, but 3 representatives when I phone Chase and each have lied and said that the letter would be mailed out the following day. It has been a month and I am due to fly out of the country in a week from today and I still have not receive this letter even after speaking with the last representative on 5 days ago and explaining to him that I had to have the letter by today which is Friday for my appointment to store the vehicle is on Monday and I had to drive 6 hours to the appointment.

I live in WA and bought a car for my daughter in TX back in Oct. 2014. The car is in my name. Didn't realize I never received a title until my daughter moved to WA and I went to change the registration. Started the process in March 2016, of course there were some papers I had to sign for TX before they'd issue anything. The TX paperwork was completed by the end of May. Every 30 days I have to contact Chase to get them off the dime and they say it's on the way. I Signed and returned the last set of documents 06/09/16 and haven't heard back. Contacted them this morning (6 weeks later) and they said, "wait until Aug 4 for processing and then it would take 10 - 20 days for mail processing." I have had enough!!! I'm stuck - can't sell the car; can't refi car without the title.

Four months after buying my car I still don't have a title. They first forgot to send in the title registration to the DMV. Then they sent in the form without signing it (which was of course rejected). Third time around they sent it without attaching the bill of sale. Customer service is horrible - they don't care! Every time I've called, I'm transferred to at least four different departments. Often, I'm given a patently false answer. They are the worst - PLEASE DO NOT USE THEM!

They denied my auto application to refinance my car. I have over an 800 fico, a checking, savings and 2 credit cards with them! How can you deny me?!!! I am dropping Chase after being a long time customer and taking my business elsewhere! How dare you run a hard credit inquiry only to deny me!

We financed a vehicle through Chase Auto over a year ago and have been threatened with repossession 3 times for money that we don't owe. Every few months an extra charge of just over $100 shows up and all of the sudden Chase says they are coming for our car. We call and ask where the charge came from and no one knows EVERY SINGLE TIME. It goes to review, the "review people" have no idea what the extra charge is for. They send us a statement for us to review showing all of our on time charges then just as soon as we are threatened with repo they leave us alone again and say we don't owe the mystery fee. Then a few months later we go through the same thing.

I turned in a 2011 leased Jaguar to be replaced by a 2015 Jaguar as I have done for the past twenty years and I paid $600 for some minor damage to one door. Jaguar found no other damage and the car had fewer than 11,000 miles than contracted for. It was in excellent condition. A few months later, I got a bogus inspection report from Chase Auto Finance listing about $1,500 of damage to the car. The inspection report was either fraudulent or they inspected the wrong car. Chase has been harassing me to pay for this non-existent damage.

Chase bank has got to be the worst bank around. I purchased a car loan over the weekend and called to get bank information for the car loan account itself, every customer service rep has something different to say and a different excuse of why they don't have their paperwork done yet. They are very unprofessional and rude. In my opinion they are lazy as well. It has been almost a week and they still have not yet completed my paperwork? Then while asking about the interest they basically told me "oh well" I'm still going to gain interest while I wait for them to process the paper. They recommended I call back sometime next week.

When I was approved for my car loan it took an entire week to get the process completed due to poor customer service. I had to fax over information which I did promptly. I was told that someone was going to call me when the information was received. Nobody called me and when I called them later that day another person told me that they weren't doing any outbound calls because they were too busy. Nearly every time I called, the wait time was 30 min - 1 hr long! The dealership also had to fax over information which they did promptly.

What year is it when you have no option to make an electronic payment to your account and have it post the same day. I can open an app on my phone and send my friend money and it shows up in his account instantly and I can do this for free. But for SOME REASON a huge company like CHASE can't allow me to make a payment and have it post to my account instantly. My electric company can do this but not CHASE BANK. Interestingly enough, your interest will accrue while you are waiting for your payment to post. SO RUDE, I can't wait to end my business with them.

I had been late on my account, due to a flood at my home. I account my account had been paid on time up until that point. When I started having difficulty make payment on-time I contact Chase. I was told that they could not give me an extension for leased financing. Ok cool... weeks later I explain the another rep my problem and he said that "you need to have your husband call in and we will be able to help to due the flood." Had my husband call. Grant you I made a payment on 01/19/2016 and the next every next day they were calling for another payment. On Jan 26, I called them to set up my payment for Feb. 6, 2016... what do you think payment set up.. Today I get an alert about a pending transaction for my payment.

I always make my payment at least a day early online. This month, I went to make my payment at 5 AM on the 17th, as the payment was due on the 18th, and it would not let me select the 17th or the 18th. I have never had this problem before. I went ahead and made the payment for the 19th because I did not want to be late, and immediately contacted them about the issue on the 17th. I received a reply that did not address my concern at all on the 18th, did not show any "care" to me as a customer, even though over the past 3 years I have always paid early. All I got was a statement to the effect that the 18th was a banking holiday so I was late. Their site at the time I made the payment had that you could make a payment the same day as long as it was prior to 5 PM. It is clear they could care less about keeping good customers! I have learned my lesson to never use Chase Bank again!

I personally recommend using another lender to finance your car. They don't care about you as a consumer. They repossessed my car & told me that I had to pay back the entire loan to get it back. How ridiculous, insane, & criminal. They are legalized loan sharks who should be forced out of business. Companies like this will crumble to the ground eventually. It is just a matter of time.

We recently refinanced our Dodge Truck with Chase. I have gone on their website 3 times to setup an automatic payment. I am an accountant so working with computer programs is a normal thing. Chase's website has some serious functionality problems. I could tell that my first attempt at setting up an automatic payment didn't go thru when the payment didn't hit our bank account. So I went back on their website and set it up again. I did do the bank verification process that their website requires.

I will never buy a car from a lot that's financed by Chase. First off, the dealership never even said it would be financed by a bank. I called to make a payment and the ** only took $408 off my card. My note is $480, **. When I tried to call back, the ** didn't answer. Said they closed early for the holidays which explains why the ** was rushing and didn't hear me.

I was always satisfied with Chase Auto Finance until my vehicle was totaled. Called customer service and I've been transferred more than 6 times with each rep saying they would transfer me to the "correct" dept. I've now been on hold with my Geico rep on the line on conference call for more than 80 minutes!! There's been a lot of run around. All Geico needs is the letter of guarantee and the copy of the title. Geico has requested these twice to issue payment. The loan is now over 30 days past due all because Chase hasn't sent the paperwork Geico needs to issue payment. This is extremely unacceptable!

I paid off my car loan on 11/30, after receiving a pay-off quote from Chase Auto Finance. Five days later, they took an automatic payment from my bank account even though I had a zero balance. When I brought this to their attention, I received nothing but a run-around... everything from “we'll return it within 10 business days” to “you'll receive a response within 24-48 hours” (didn't) to “you'll receive a response in 7 business days.” Meanwhile, they're happily using MY money. It's out and out theft.

I purchase a car through Chase Auto Financing in July of 2011. I paid the car off early in August of this year but have still not received my title from Chase. I have spent the last 5 months on the phone with Chase yet not one person has been able to help me. The customer service is reprehensible and not one person (out of 50 at least) took the initiative or followed through on one task. Chase has been holding me hostage for 5 months and 3 months ago my tabs expired. I have tried contacting every different branch and the furthest I got was the executive office. The person who helped me there was useless, rude and combative. I will NEVER use Chase again for any purpose and encourage all others to go elsewhere. I would like to add that if I could give them negative stars I would.

Contacted Chase to attempt to defer this month's truck payment due to holidays, daughter's birthday, etc. I have made 15 on time payments of $750 and still was denied because it was not considered a hardship. Now I do understand this but I would think being such a large corporation and given my history with Chase that they would grant me this deferral, but nope. Other banks are sending customers letters deferring payments for them! Go find one of those banks that looks to please its customers.

Releasing personal information about my account information to individuals that are not on my account or that don't have my consent to talk about my account without asking the appropriate questions to find out if they are talking to the right account holder.

Never do business with Chase bank. Years ago I had a cc account issue with Chase bank and decided never to work with them again. Last year I purchased a pre-owned Mercedes. I voiced to the dealership that I am not interested in financing with Chase bank. Lending was completed/paperwork signed but never mentioned who finance the Auto loan. Anyhow I got a statement from Chase. I never intended to take 5 years to pay so I always pay more than due. After several phone calls to reps at Chase, notes on checks for extra $ to go towards principal balance, my request was never honored. Interest was always taken out of payments even with the request to go towards principal balance. Long story short I could never speak with a manager, the reps could never put notes on my account. Luckily I was in a situation to pay off the car and get out from under Chase Bank. Bottom line Chase cheats people everyday.

I had a Chase Bank auto loan, due to my health I lost my job. I was not able to pay on my truck. My son and I was kick out of our apartment then we become homeless. I also called Chase Bank and told them I had apply for Social Security disability and I also advise Chase Bank that I would do the right thing and return my truck back to the dealer I bought my truck from. I have mailed at least 8 packets of information to Chase Bank telling Chase Bank what has happen to my life. I never got one phone call from Chase Bank. Since then my health has got worse.

I set up recurring payments online to be taken from my checking account. I set it up to pay $50.00 more than the payment. I tried to change it back to the original amount. The website wouldn't let me. I had to get one of their online people to tell me how. I had to cancel the recurring payments and then reset it up for the payment amount. The online person confirmed that it was set right. Then, they failed to take the payment, sent me a late notice and a late charge. It took nearly 3 hours on the phone; they handed me back and forth to five people. I won't know for a month if it's even fixed.

I paid off car loan on August 18th. Requested address change multiple times. The finance center sent title to old address. Then requested duplicate title which they received Sept 19th. Called again requesting title be sent and again gave them current address. Still waiting. Called again requesting it be sent today since they have had it awhile. "It was sent FedEx 9-26, delivery 9-28." Checked tracking today and it's not showing delivery date just label requested. I will pull all accounts from the bank within the next month!

On April 14th, 2016 while working on a Merchant ship, I tore my bicep completely off the bone. Maritime law provides that a Jones Act company pay injured employees $16.00 per day while they are off work due to an injury. I contacted Chase loan services and asked for my loan to be deferred for July, August and September. I informed them I should be back to work in early October. They were only willing only to defer my loan for the month of July. August I was able to use my credit card to pay my loan payment.

My husband and his father purchased a car through CHASE Auto Finance as a 6 year loan. We struggled off and on to pay the bills but we tried to catch it up every time that we fell behind. Finally, to get out from under the burden of all the bills, we gave up our home and went on the road trucking full time for 2 years to pay off past debts including our Chase loan. We called in February 2015 to get a payoff and we went into the branch and made the payoff to the penny IN CASH! We were given a letter that it was paid off, so we went to the DMV and transferred the car into my name.

I cosigned on a car for my niece and her husband, big mistake. They fell two months behind before I was able to get possession of the car. Why would I make payments on something I don't have, and on the 18th the next payment is due. Chase representative Chris told me as soon as I had gotten possession of the car, call them and they will do whatever they can to help me out because if the car is repoed AND sent to auction, they would lose money. Called them back twice and the end results were, "Sorry, there is nothing we can do for you."

On July 17th 2015 Chase auto Finance had repoed my car. I had fell behind in payments due to financial hardship. I called in on 7/17/2015 I spoke to a rep Lane # **. He told me the only way I was able to get the car back was to pay the loan in full. He also stated that I was notified in writing via Fed Express that they were going to repo my car. I never received such a letter, and that I had bounced a check for October and that was part of the reason they repoed my car. When I said it wasn't true he got nasty and he wouldn't consider me getting the car back with the due payments. He suggested I speak to a supervisor to make an exception because he didn't have the authority to do so. I called later that day and asked what my options were. "Pay the full balance." My aunt went into a Chase branch and made the full payment via personal check. When she asked the bank teller if she needed a certified check he told her a personal check was fine.

In March of 2014 our bankruptcy was discharged. The following month, April, Chase Auto took a chance with us and gave us a loan on a car. Over the past 14 months we were able to increase our credit score because of our payment history with them. This month we traded in that car and purchased another with a much lower interest rate. Thank you Chase.

I was a Chase Auto Finance customer for 6 years. In Feb of 2015, I paid off my vehicle and requested my title. I never received my title and subsequent phone calls only got me certified letters confirming that I did, indeed, pay off the car and then telling me to take said letters to the DMV and have them release my title. After getting all the required documents that the DMV requested, I was told that I had to pay $156.00 dollars. $78.00 for the missing title (that I never received in the first place), and an additional $78.00 for a new title (that I should have received for free to begin with). Now $156.00 might not seem like a lot of money to some of you, but it's $156.00 that I should have never had to pay to begin with. I will NEVER finance another auto through Chase... EVER.

I paid 3700 dollars down on a 10000 dollar car to with them with a 48-month payment plan to pay the rest and interest. My payments were 223.40 and I paid the first 15 months with no problems. However after giving birth my baby and I both became sick and I was making payments as much as I could but couldn't seem to stay caught up after falling behind four months. They repoed my car the morning of my birthday. I spent two days trying to locate it and was having trouble, finally I got in touch with Chase and they informed me my only option was to pay it off in full but could not give me a payoff amount. I expressed I didn't think I could manage to pay it off in full and they told me there was nothing they could do. I then waited for a notice from them or a call but never heard back. Finally I called them because I've seen my credit report get hit with the charge off.

I was selling my car to my niece last Thursday and needed to pay off the auto loan and fax the release to her bank so she could get her loan. I was paying off a Chase Auto Loan with money from a Chase Savings Account and the branch could not sign off on the title. We had to pay a fee to have the release expedited from the main office and still wait two business days. She took the bus from school and had to take the bus back! We are still waiting for FedEx to deliver the release. I'm sorry. There is no excuse for this.

We have been customers of Chase for some years. We had 2 cars (at the same time) and paid them on time every month (autopay thru bank). Both cars were paid off in 2014 as scheduled. One of the cars was totaled in Feb 2015. CHASE DENIED US A LOAN FOR A CAR. I guess this is what we get for being a loyal customer, no shame in THEIR game (take the money and move on). We did get financed thru another company AT AN INTEREST RATE WAY LOWER THAN CHASE. So, thank you Chase for your UNLOYALTY. We are paying someone else a lot less money due to your denial... PEOPLE CHECK AROUND BEFORE SETTLING FOR CHASE.

As long as using car loan from chase I don't have any problem, so far okay and when I paid my car loan they handled everything very easy and fast.

I informed them of my situation and told them I would pay on Friday... They repossessed the NIGHT BEFORE! What a bunch of **!

Fast forward (car was repossessed). After several conversations from January 23, 2015 until today, I was under the impression that after they sold my car at auction that I was getting a refund. In fact, one of the conversations the woman actually told me the amount of the refund and the date it was cut but it was never mailed. So as of today, March 12, 2015, I talked to two other gentlemen who state that I will not be receiving a refund check. The first gentleman told me that because I live in Massachusetts, they do not issue refunds on the fair market value of the car. Does that make sense???

Where do I begin?! I'm beyond annoyed with this company! I purchased a vehicle about 2 years ago. Never missed a payment up until about 3 months ago due to layoffs in Atlantic City NJ. I called Chase to let them know of my situation. They told me there was nothing they could do and requested I borrow the money from somewhere. Needless to say I'm pissed they suggested I find the money. January 2015 - my vehicle was repossessed. I was able to get the car back the following month after I paid off the loan. I went to a auction place where the vehicle was to be sold. Chase told me I needed to get my tags from the repo company. After doing all that I realized the vehicle needed to be inspected and re-registered.

On Feb. 19, 2015 I got a payoff quote from Chase of $896.28. I paid it off with online banking. Chase mailed me the title and released the lien. On Feb 25, 2015 they reversed the payment and all transaction history was erased by Chase from online account activity record!! Then on March 2, 2015 Chase did an automatic debit of $304.87!! Chase claims they can't tell me why they reversed the payment but they sent me the title!!!! Is this fraud?!

On January 15, 2015, I called JPMorgan Chase who had my car loan. I ask the person what was the final car loan payoff of the car loan and they told me one amount owed to lien. When I called two later, I had not been told the correct amount and had interest which keep the loan open. At this point I was very upset and proceeded to the branch of Chase and finally paid the rest of the loan off. The reason I am writing, the bank must train their employees better. So when a customer called, they get the correct information. To top off this incident, no one at JPMorgan Chase expressed any type of apology for the bank error.

I have autopay setup on my account and the payments sometimes do not go through. I'd say 4 out of every 5 payments work and then magically one doesn't. I use autopay on every other bill I have and those all work but not Chase's website. They never notify you the payment didn't go through and just report that you're 30 days late to your credit. Chase is single-handedly ruining my Credit.

Granted my payment was due and when I called to make some sort of payment arrangements as I was out of work and managed to make payments, but now stretched so thin. I had just started a job that wound up having more expenses than income and explained I was looking for more stable employment and he said I better or I will lose my car. Seriously? I called them to review my circumstance and come up with a temporary solution, not be threatened to have my car taken. And no, I wasn't over 30 days late...

I have been a customer of Chase Auto finance for several years for two different vehicle loans. I've never missed a single car payment. I made an automated payment over the phone which for some reason never went through. I never received a call nor email about missing a payment. It wasn't until I was making the next month's payment when I realized my last payment never went through. I made a double payment immediately. I had called chase about it and the rep said they had nothing in their system. And he said it had been reported to the credit agencies of being delinquent 30 days. I asked why I never received any notice. He said he was not authorized to call the contact number I had provided nor were they obligated to notify me. He said I should have realized the funds weren't taken out of my account.

I purchased my auto in 2008. Being an informed consumer advocate, I told the finance manager I would not pay for dealer add-ons, gap insurance, documentation fees, extended warranties, etc. The dealer gave me a great deal whereby even though the auto stickered for almost $20,000 they sold it to me for $14,500 and gave me $500.00 for my trade, which with 220,000 miles was Kelley blue book valuation only worth $87.00! The dealer arranged financing with Chase Auto Finance at the same rate as the best quotes from banks. So far, so good.

Chase Auto Finance didn't continue to take out my car payment after I authorized them to when I made my first payment, and put me two payments behind, and repossessed my car in the middle of the night without notice, and refused to take my payment to bring loan current that next morning when I realized what they had done.

My husband and I had an auto lease with Chase that was to conclude on June 16th, 2014. My husband called to get the buyout amount, because we decided to purchase the vehicle, and mailed (uncertified, our mistake) a check. Without any notification either by USPS, email or phone, my husband placed a call to see why we hadn't received the title yet. Allegedly, the check had not been received by Chase; therefore the title was not released. To note, the check was not returned or cleared the bank. Therefore, we placed a hold on the check. Our next option was to wire the payoff amount. It took approximately 2 weeks of back and forth phone calls to get the information in order to send the wire. The wire bounced back! After countless phone calls to the “Loan Specialists”, a second wire was sent and took 4 business days for them to post.

Where can I start about this poor excuse of a company? In 2012 I sent 3 money order payment to them between Feb and March. 6 months after, they found 2 of the 3 money orders and I am still waiting to get credit for the 3rd one. I am on my last payment which they had the nerve to call me today and say my account was 39 days past due and that with the payment of 500.00 I sent would not get me current and if I could borrow the money from someone. I went off of them and told them I didn't care if my payment was late because in all reality if they would find my lost money order that they applied to someone else's account for 230.00 that I would be current.

I was involved in a car accident on August 2, 2013 - not in my car that they gave the loan for. So Sometime during that month I went to Chase Bank and inform them about my situation & it would be hard for me to make payments on the car because of not being able to work - so I wanted to let them have the car back. They said they would help me & would change my payment from the 15 to the 30. I told them it’s still gonna be hard because my payment is 314 a month & I’m not working and I do not want to get in the situation of getting the car getting repossessed and ruining my credit - so they convinced me that they would help. When I had a hard time to Make my payments, so to make a long story short, they convinced me to keep the car and they would help me.

I am unable to pay my bill online. When I try to add a pay from account, I get an error that account is already added. When I try to use or even delete that account, it says I don't have any pay from accounts. Explained this to their customer service for over a week and they send copy-paste responses. I seriously doubt they even read my message.

On May 24th, 2014 when inquiring how & where to return the car, we are told that we are "behind on our payments. We were sure that was some kind of mistake since we had enrolled on "auto payment". We start getting harassment calls for a week demanding payment for February, March and May being late!! We had to do the research and realize that at some point in July 2013 "someone" in CHASE changed our address to ARIZONA. This address changed create increase in taxes for Arizona. So we were not late in payment...this was about short-payment, and nobody in Chase that called us to harass was able to realize this! In addition, we never moved or lived in Arizona.

The Philadelphia Police require and electronic lien in order to release the car to me. I have two days until storage charges start to accrue and need to get it out by the end of the month or the city takes a lien on the vehicle. I have called Chase six times today, each time being asked for my account number and social and then being transferred and asked for the same info again. The best they could do was put in an application for the lien. I need it right away, like now! When I called back and asked for a supervisor, I was informed that they were ALL in a meeting. I asked again and was hung up on.

We have not received our monthly billing statement for two months, but we receive the past due statement. We are now getting calls to pay over the phone. They will not send a duplicate statement via email, or fax. We are getting charged late fee because we have not paid on time. However, we are not receiving a billing statement. GRRR.

My darling sister passed away a year ago. She had a small balance on her loan from Chase that had been written off. My Chase banker contacted "Recovery" and we got the run around for two months, before we actually got some help. So, I paid off the balance and Chase issued a release of lien. However, Chase holds the title as a lease. No, after the lease expired, my sister purchased the car and was financed through Chase. All they will do is offer a release of lien, which Florida DMV will not accept, as they are the title holder. I have spent hours and frustrating hours on the phone.

Background - CHASE Auto Finance is Lien holder of my car. I leased the car in 2010; on August 1, 2013 I bought the car when lease had ended. I now am trying to sell the car. I have a buyer who has been approved for a loan and is waiting to purchase. 3/29/14 - Went to local CHASE branch with a buyer who had check in hand to purchase vehicle I have for sale. We were told by the CHASE rep. that the title was not able to be located. That he sent in a request to DMV for research on the title and call later in the week for an update. He could not provide us with a time frame when the title would be available. Buyer decided to hold off on purchase until title is located and research is completed.

I subscribed to their online payment system. Every month for the first year I got a phone call saying I was late, along with a late charge. Every month I went online and tried to fix it. When I talked with actual humans, they had incorrect information (old addresses) and therefore refused to believe I was indeed me. Royal pain and expensive. About a year's worth of late fees. I had to use them because that is the deal I got through a Costco membership (which I do recommend!), but I would pay more interest rather than use them again.

My vehicle was taken from me not at my fault. My account was paid up to date. My father was driving my vehicle. He was busted with drugs that I didn't know about. The jail put a 'clause' in the fax to keep me from getting my vehicle back. I never did drugs. I'm a hard working citizen. The jail told Chase in order for me to keep the vehicle that Chase had to sign. Chase said they couldn't sign the agreement. So they said they were coming to get the car.

I co-signed a lease for my daughter for a California car lease in 2011. My daughter moved back to New Jersey last year. We had to register the car in NJ. This has turned into a nightmare. We needed the title from Chase Auto Finance in order to register the vehicle in NJ. I requested the title from Chase Auto Finance, but never received it. I contacted Chase, and was told they sent it out about 3 weeks prior. Chase had no tracking information for the correspondence either!!! That is hard to believe when you consider how important this document is - it's a VEHICLE TITLE.

Cosigned for my daughter’s car. Saturday the car was repossessed. Well Chase Bank never called or informed me prior to having the car repossessed that my daughter was delinquent on her account. Knowing I cosigned on the loan, I could have made a payment prior to the repossession on the account or brought it current. Chase Bank never gave me the opportunity. Now we have to wait till they decide if she has to pay the full amount owed on the car or to pay the missed payments, including tow truck fees and storage of the car which is $25.00 a day while we sit and wait on CHASE to make their decision. Also, their customer service is just as bad. They kept saying SORRY.

I have had a car loan with Chase Auto Finance since 2007. Between that time and now, I have divorced my husband who I bought the car with and missed 3 payments which I requested extensions on and were granted. Today I called to get the loan payoff as this month should have been my last month of payments. After entering my SSN in their automated system, I was transferred to a customer service rep who asked my address, zip, and phone number, telling me they were incorrect. Chase has sent letters to this address for the last 2 years and every other time I've contacted them, they have had no problems confirming my information. So the first rep transferred me to another rep.

Had a car loan with Chase... has an outrageous interest rate. Approached the company to get a cheaper payoff and offered to get another car in the next two days... Payments have been on time and consistent. Our credit rating has gotten better in all areas. They said in no way could they renegotiate the contract and that they basically were not interested in carrying the relationship to the next purchase. I was shocked but I was also baffled that they would allow us to walk away without even a blink. What it says to me is that they will find other people with poor credit score and give them outrageous rates and can make money off of them. It's fine because I can find a cheaper rate at a buying plan with BJ's, Costco or even at my Credit Union!!

They keep calling my employer and bothering him. I'm about to lose my job because they call him nonstop 3-5 times a day. My job has nothing to do with my loan!!! Call my phone for a change and leave me a message. I'm not calling back every missed call. Leave a message if you want me to call you back, otherwise, I'm assuming you don't want to talk. Also, if I do get fired off because they keep harassing my boss, can I sue?? Stay away from Chase!!!

Long story short, I bought a 2005 Ford F150 from the Joe Myers dealership in 2007. Initially, my finance company was Drive Financial; however, that company went out of business, so the dealership found another company to take over my contract. Know by this time, it's going on two years I've had my truck. I fell behind on two payments, and Chase sent me a letter stating to pay my truck balance in full or turn it in, and if I didn't, I would be charged with theft. I was pulled over with a routine traffic stop and charged and arrested. I lost my possessions and work tools. Nevertheless, Chase Auto Finance and Joe Myers Ford need justice served. If anyone can help me, please respond. Thanks.

I have had an auto loan with Chase for a year and a half and never missed or been late with a payment. I recently relocated across the country, and while job hunting, I called Chase and asked if I could skip my upcoming payment since things were tight for the moment. I got denied. Now get this: I was told I cannot skip a payment because I don't have a job! If I had a job, they would've approved it. IF I HAD A JOB, I WOULDN'T BE ASKING TO SKIP A PAYMENT! When I get a job and get back on my feet, I will do everything possible to find a way to refinance my car loan and NEVER do business with Chase again.

We purchased a Jeep Commander in April of 2012. We mailed our first payment in May 2012. In June 2012 is when everything started. We started receiving phone calls stating that we did not make the payment even though our bank had showed the check cleared. The representative told us not to mail the payment to the address that was on the statement. Clue number 1 - that Chase was up to something. Then every month, we continued to receive a phone call shortly after the due date telling us that they did not receive the payment in the mail. As a result, we started wiring the payment every month via MoneyGram. It was easier to do this, plus we would get a confirmation number of payment. We would call in this confirmation number to the representative every month. We would leave her voice mails and if we were lucky, she might call back a week or two later.

Chase Auto Finance failed to report the uncashed check they sent me, due to my overpayment, to the State of Wisconsin after five years per the state statutes listed. State statutes explain that 18% annual penalty is due the administrator if the sum is not reported in the five year window. It has now been ten years and Chase Auto Finance just reported it to the State. Therefore, Chase Auto Finance should pay me the compounded interest on the $501.93. This totals an additional $646.36. It has been two weeks and I still await a reply from them. Has anyone else experienced this scenario?

I purchased my car in 2/2013. I put down 3700 to get the car. At the time, I wasn't planning on moving from my primary residents but decided to move because of mold growing in the house and my landlord refused to fix the problem. On top of that, my sales job commissions went down because of construction in front of the store. So long story short, I had a string of bad luck right after I got the car. I was late for 54 days and never received a letter of intent to repossess my car or a phone call maybe because they had the wrong number. Well, they towed the car. I called the redemption department to try and get the car back and pay the balance. They informed me that the past due would not satisfy and I had to pay the whole balance in full. I informed Chase that I could not afford to pay that and that they would be destroying what was left of my credit. They did not care and told me it's my problem. Never, never again.

My first auto loan payment was due on 2/11/2013. I sent Chase a check for $29,000 which arrived on 2/9/2013 and was posted by Chase on 2/11/2013. In the past 18 days, I have received 2 letters and conducted 2 phone calls because Chase said that no payment had been received and a $17.97 late fee had been assessed. How can this be? In this case, Chase's rules of handling & managing financial transactions make no economic sense. It appears the goal is to maximize revenue from the enforcement of fees. Yesterday, I made my final payment, which included the late fee because the Chase online payment options would not authorize or allow any lesser amount. I will be canceling all my financial connections with Chase.

We walked foolishly into this transaction with Chase out of desperation of needing a car. We were not coaxed nor talked into it. We were persuaded by the cost of replacing the transmission in the vehicle we had. We should never have made this decision as quickly as we did. It was our fault, end of that chapter. I will also not blame Chase for the financial bind we put ourselves into. However, I do feel they take advantage of people with the type of loans they make and the interest they charge. But again, if we had not been so desperate, thinking this was our only option, we wouldn't have signed the papers and I would not be writing this letter, our fault again for not paying enough attention.

I purchased a used Suzuki Kizashi in October of 2012, and the dealer facilitated with the obtaining of a loan through JP Morgan Chase. When I received the loan documentation in the mail, I went to establish my online bill pay account at the Chase website. That's when I first noticed that there was an issue with my account. In order to set up online bill pay, you need both the account number and Social Security number associated with the loan. Every time I imputed my Social Security number, it said it did not match my account.

I had my car financed through Chase in '09. I've never been late nor missed a payment. In 12/2012, I called to get a payoff amount. The amount I was told is higher than the actual amount owed on the car. I asked why and how that is. I was informed because of the type of loan I have, I get charged interest daily, so when I paid the car off, they added the interest from the date of the last payment. Isn't that the purpose of a payoff to stop the interest? I'll never do business with Chase again. What scammers!

I am having the same problems with automated payments. I made payments the same way for 2 years with no problems, but last month, I made a payment a few days before it was due. Five days later, it was not withdrawn from my acct. I called Chase. They said I have to wait 10-14 business days to find out why. I called my bank and they said no payment was ever attempted. Finally, after 14 business days, I received a letter stating to pay an additional $20 for a return check fee with my payment. I called Chase. They said I must have entered the bank acct. info wrong, so I said no problem. I gave the representative payment. Then on my Oct. payment due, I made an automated payment with the additional $20 and made my sister listen on the other end of the phone to make sure I entered correctly, because something about this was shady and not sitting with me.

I need a handful of explanations and I recommend nobody use Chase Auto Finance under any circumstances! They have messed up my account so bad, it has taken me a year to get caught up and I'm still having trouble. First of all, they messed up on two different ACH payments that were totally Chase’s fault. I had to take off a day of work to try and straighten this out. Both times they waited until two months later to tell me about their mess up. Then, they charged me tons of late fees, returned check fees, and worst of all, made my credit score drop 160 points.

A couple of days ago, I told you about Chase Bank and their lack of any form of balance due on our car loan. Well, it gets worse! Now they are telling us that they have not received our electronic payments for two years! We have proof of all payments! They now have turned our account over to a collection agency, ruined our credit rating, turned us over when all payments have been made, won't tell us how much we have paid or what we still owe. Tell me, would you do business with Chase Bank? I can truly say this is the most dishonest bank yet!

Ever since we purchased our car (Chase bank is the title holder and we make payments to Chase bank), we have never received any statement of payments due, paid, or the balance due them. I believe they are not in accordance with banking rules and procedure by not giving us any information due us! We have called several times; and to this date and time, we still have not received any statement, balance due, or any correspondence! What can we do to receive this information due us?

On July 6 2011, I spoke to a representative from Chase who seemed to feel that my auto loan was behind $1,059.01. I had purchased a vehicle on 4/12/2007 and in what appears to be extremely poor judgment chose Chase to finance it. I asked them to please send a copy of the ledger from the account so I could find out where they had made their mistake and correct it for them. I finally received the requested paperwork on July 23rd. After reviewing the paperwork, I found their error, and pointed it out to them. Back on July 14th, 2009 there was a returned check. That may not seem to be out of the ordinary until you realize that this is my life mate's car. She does not own, or have access to a checking account, nor have any payments ever been made to Chase via check, which I pointed out to them (leaving out the fact that the returned check amount wasn't for the payment amount or any multiple thereof).

I bought my car from Enterprise Car Sales and was financed with Chase Auto Finance, whereby I have been paying my car, note at $388.91 per month, some months late or not. Allegedly, I got 3 extensions while in the contract. When I got to my final payments in 04/2012, I received a letter stating I owe Chase $3,043.56. I called the collection department multiple times, left Frank ** 4 messages because I received a call from a man asking me where the vehicle is located, for repossession. I immediately began calling multiple numbers from the Chase website and was unable to reach anyone, and when I did, they transferred me back to the collections department. However, I requested multiple times for a breakdown of the fees and charges that would justify owing them $3,000 more, which exceeds the amount on the contract that I agreed to pay, which was $23,334.60.

We purchased the vehicle in May of 2011. In or around September of 2011, we were forced to file a Chapter 13 as my husband's hours had been cut. We had been making our monthly payments to the trustee; however, she had not been making payments to Chase. In June of 2012, our bankruptcy was dismissed as the trustee said we missed a filing (remember we are making payments to her this whole time). I immediately called Chase to work something out with them to keep my Trailblazer. I was told that if I paid them almost $1600 in a month, and pay another $600 the following month, we could take two payments and tack them onto the end of the loan and things would be all caught up (and he supposedly put my account on hold so that it wouldn't charge off).

Mom has sent out her money ($408). Then Mazda sent out the repo man; he got $408 from my mom and took her truck.

I have been working with Chase Auto Finance since August 2011 and they have done nothing to help resolve my problem. To start with, I wanted my payment date to be on the first of each month when I receive my social security and SSI (I am 71 years old). It took the two months to get back to me and that put me two months behind; however, I have been paying them on the first of every month. They call me and I give them a bank number for them to take the money and they have been accepting my payments.

I purchased a vehicle in 2011 from a local dealership. It was financed by Chase Auto Finance and I have always made the effort to make my payments on time and in full. I again made a full payment on the due date. The check didn't credit to my bank account until 5 days later and bounced, not due to me overspending, but due to a Paypal thief who hacked my account and stole money from me. By the way, Paypal was wonderful, they refunded the money and investigated the fraudulent charge in a very timely manner. However, because of the bounced check and the resulting overdraft fees, I had to wait another 7 days to mail a money order to them.

Repo of My Car, Saturday: Please help! My car was taken Saturday afternoon. I paid $7,500 down, and I love my Jeep. I can afford my Jeep. I had a serious accident and was in the hospital with several injuries on January 14th, 2012. I'm finally able to walk and work again. I'm a real estate agent for 20 years. I’ve lived in my home 28 years. I so much depend on my car. I'm a cancer survivor and the accident knocked me out. I'm expecting to make 60,000 this year. I need a 2nd chance to get my car back. I have the money now to reinstate.

I lost my job and could not pay. They called and the agreement was I pay the monthly payment today and the 2 months I missed would be added on the end of the loan, they took my truck last night. Now, they are telling me the agreement was declined without telling me. So now they have my money and my truck. I have been getting the run around for an hour and they still have both the money and the truck.

I leased a car that was financed through Chase. I then purchased the car, but failed to return the old plates to CT DMV. Then the DMV billed both me and Chase for the property tax on the vehicle. Chase proceeded to pay the DMV, and then billed me (for a vehicle that they did not own). This went on for two years before I realized what was happening. Afraid for my credit rating, I paid them, with the understanding that it would get worked out (that is what they told me). Dozens of phone calls and over a year later, Chase has still not reimbursed the difference. Chase is one seriously messed up organization.

I purchased a vehicle from an individual that was being buried by Chase's unimaginable loan shark like policies. I mailed a certified check for the full amount including all penalties, extra fees, exorbitant interest, etc. After at least 10 phone calls, most of them unanswered, they keep saying it will be there in 7-10 days. What's most galling is a detectable snicker while they are lying to me. I would support any group taking action to expose this disreputable bank for their preying on people unfairly. This bank is an example of the root of the term banksters!

FYI Chase is not one of those banks that needed to be bailed out. What a lot of people don't realize is banks tell you everything that they are going to do. The problem is most people don't read. When it comes to late fees, banks including Chase can't just charge whatever they want. It's either going to be a flat rate or a percentage of whatever your payments are and it depends on what state you live in. So what does that mean? Your government knows what you are being charged in late fees. Just because you make a payment every month doesn't mean you won't get fees because unless it's the entire payment it's still considered late just like with any other debtor or company. People don't realize when you get extensions on a simple interest loan, your final payment will be higher due to your principal staying the same.

I just got my vehicle repossessed today and I am very distraught about the whole situation. I purchased a 2008 Hyundai Sonata in Nov 2007, I have always made my payment up until Nov 2010 when I got laid off. I paid $2,000 cash to Chase at that time with my severance pay. I continued to make payments with my unemployment checks. I didn't find another job until 05/2011, so I continued to pay, at which time the pay was not enough being a single mom, so I wouldn't say I fell behind because every month I would make a payment, some months the whole payment and some months not the whole payment.

My auto loan was with Capital One which was bought out by Santander USA. Santander stated I did not make a payment in October 2010. I sent them proof of payment, then they called and said it was another month. Again I sent proof of payment. They kept calling after about another month up to 5 times daily, which drove me crazy.

I was told by Chase customer service that in the likely event of unemployment, that Chase Auto Finance would work with me in order to keep my business with them. I have been unemployed for about seven months now and the only help I can get with them in regards to a "payment plan" is repeated calls (about 7 or 8 times a day) asking me the same questions! "When can you make a payment?" "Can you borrow the money or put it on a credit card?" They have made no effort to keep a customer in this poor economy but they just want their money and that's all that matters to a $1.3 trillion company spread across 50 states. What poor customer service! And above all, the worst business ethics to have with someone who has paid a previous loan without a single incident.

I am writing this because I want the world to know that JPMorgan Chase, and Chase Auto Finance as a whole cannot be trusted. Anything credit related that this company tells you is a blatant lie. I financed my vehicle over two years ago at an extremely high interest rate. I was OK with paying this interest rate in the hopes of rebuilding credit. I was told by a Chase auto finance representative that if I paid on time for 12 months, I could simply refinance and get automatically approved guaranteed. So in 2010, I applied for refinancing and was declined. Bear in mind I have never missed a payment. Again in 2011 I applied to refinance, and surprise, I was still declined.

I have been victimized by Chase Auto, as for 5 years I have been paying on a car (I refinanced through them). If I was ever late throughout the 5 years, I realize a late fee would apply and several times early on I may have been late but in the past few years, I have been making my payment monthly of $385 to $400. I was recently toward the end of my loan in a few months, and noticed the amount of the pay off was around $1,000 more than it should have been. So each month, I would speak with the same Chase rep and tell him exactly when I was going to make my payment. However, the $850 in late fees was not accurate. He continued to say he would/send out an itemized payment history (which I continued to tell him I never got).

Since my wife and I both lost our jobs, and me being in school now to better our situation, we fell 30 days behind on our car loan. We have been unable to catch up, but we have been making the payment every month. We get constant phone calls and letters threatening repossession. When I talk to them on the phone, I get the worst attitude I've ever dealt with in my life. I ask for a supervisor and get the person sitting next to them because a supervisor that's worth anything would not have the same exact attitude.

This year has been a very rough year for me as a lot of different people. I also have had a roommate which had not been able to cover his rent or bills. Unfortunately, I had to cover this. When this happened, I became in default of my vehicle loan. Now, granted Chase did give me a deferral but that still was not enough since all of my money was going to try to survive. I was able to resume making a payment but just not soon enough. Chase in Tucson called me and proceed to ask me in a very rude demanding tone "maybe this vehicle is too expensive for you" and "how do you ever manage your finances". I understand the questions are necessary but the tone in which it is asked is used in a scare factor type of way.

I purchased a bike from Bangalore. I brought it to my local state for further use, but because of some reasons I stopped using it. Now, when I want to use it again, shockingly, my documents are missing. I am afraid a third party is utilizing it.

I have several issues/complaints with Chase Auto. The first one involves the robo calls. If you are even one day late, they will call your home five times a day, sometimes two or three calls back to back. The billing they send is misleading. They include payments that are not due in the past due amount. Finally, our car was repossessed a few months ago even though they had our payments. I have always made our payments online via their website. I set up the payment and schedule a date for them to debit our bank account.

Yes, I filed a complaint in the 1st of Nov. And I still feel that this is not right? Chase repossessed my truck last of October. I was told at the time if I made the 2 payments that I was behind, I would get it back well after 2 weeks. I did not know you will get a letter. When I got the letter, it said I would have to pay it off entirely which is approximately $11,345.87. After an extension, I had most of the money but they told me they still cannot help me. Then they said I would have to pay storage fees plus towing. So after several tries, I could not reach them. At Chase, the lady sent them a email to call me. We they did, they said as of Nov. 11, I owe them $3285.00 in fees which is totally wrong .

I filled out all the papers and was told and it was indicated on the purchase paper work that my first payment was due October 2011 there was no date! So I didn't think anything of it. Chase started calling me on the 5th of Oct. I returned their call and was informed my payment was due on the 1st. Being that I don't get paid but every two weeks I told them I would pay at the branch on the next Friday when I get paid. Chase Agreed that it would be fine to do it that way.

I was laid off from working for the state I live in June 2011. I informed Chase as soon as it happened. I made payments on time until I ran out of cash in Sept 2011. I was never late for the 2 years before that on the 4.5 year contract. I did get a part time job so I paid what I could (majority of the bill each month) and kept in touch with Chase to let them know what was going on money wise. That is all I was told to do was to keep in touch and make payments as I could. My Chase rep was Gina. I did pay something every month.

"Zero" stars for Chase Bank. I was 1 month late on my car payment, repo man came at 11:45 pm, woke up the whole family and the neighbors, our kids were crying, great experience overall, just so happy! Chase said they had been trying to reach us, but they had an out of date number which we haven't used in 2 years. I have 3 properties with Chase mortgages and 2 car loans with Chase, never late before. Thanks for the "Good Customer" treatment. I just got out of the hospital from heart surgery, first night home, what a great home coming.

Chase repossessed my 2007 Toyota truck. I've been trying to get it back. The guys that came and got it gave paper work and said that I pay the back payments to get it back. I called the contact phone number they gave me. The person would not talk to me and just said that I need to wait until I get a letter. When it did came, it was clearly different than what I was told. This is not fair. I do not blame Chase for me getting behind in payments but don't laze around and I try to work out something.

I have made 57 payments on my auto loan. I was one payment behind. My car was repossessed. The repo company showed me the behind amount and the pay-off amount on their computer in the tow truck. The guys were very nice. So, I called Chase Auto and spoke with Kayla. She gave me a totally different amount and said I was behind for August and September which is not correct.

We need to put together a class action against Chase for deceptive and unethical business practices. If you want to be a part of this, write me at **. I too was only 30 days behind and my car was repossessed. I phoned and told them my bank accounts had been defrauded twice. I had to wait for the money to come back into the accounts by the bank. I offered the name of the police officer handling the case. I got no certified mail, letter, nothing. And my car was repossessed after I made the payment. I was told by three people at Chase, including a supervisor, of whose names I have, that this car was not supposed to be repossessed! They did not even have a record of the repossession! They waited for the car note to be just about paid and then they took the car. Congress needs to intervene. I know Mr. Blake at the White House and I have written him too. This practice is outrageous! Just as there is relief for homeowners, car owners need relief too!

I leased a vehicle and Chase is the place that I pay my vehicle payment to. I am in the Paymatics program with Chase, where they take my car payment out of my checking. I changed banks in July and have been trying to get Chase to switch to my new checking account ever since then. I've sent multiple faxes, talked with several people in several departments and they all kept giving me the same runaround as to why they kept taking out my lease payment out of my old checking account (which has no money in it and I'm trying to close it). I keep on getting NSF charges and service charges which totaled about $300 because of them. I was able to talk to a woman in the "resolution department" just last week, and told her that I do not want to be in the Paymatics program at all. She told me that my October payment would definitely not be taken out and she assured me that the matter would be resolved for me. A week later, Chase sent me a check for the fees that I incurred because of them . This is where I thought the matter was over and that I would pay the rest of my payments myself. Well, I went to see if my checking account from my old bank closed properly and guess what, yet another lease payment came out!

Well, let see. I have received a new coupon book for my 2006 vehicle since 2009--yes, 2009. What year is now? It is year 2011! I have called several times and requested a coupon book or payoff sheets, and they have yet to send me any of the two. I became a little behind on the payment, and they were quick to take it from me. This is even though I have not received any coupon book in three years! I own this vehicle more than the bank at this point! It is crazy! If it wasn’t for my holding on the one coupon statement, I have I would not have any clue what my loan number is. So, like I said before, I became a little behind on the payment, and to make the long story short, the only paper work I ever got was a ring at my door at 9:00 PM at night, trying to recover the vehicle. Yes, I knew I was behind somewhat, but there was no phone call, no paperwork and no nothing. It is a shame. They ruin your credit, not me.

I had my car financed by Chase in 2007. My car was sold for $14,895.00. I was never late with my payments until I was laid off due to the economy, in Feb 2009. I struggled to pay my payment while receiving unemployment benefits that ended in Jan. 2011. I'm still not working. I borrowed and sold some of my gold jewelry to make the payments. I fell behind 3 months and now they have repossessed my car. The interest was killing me at 20.5%. As of today, Sept. 2011, I have paid over $11,000.00 on the car. They said I still owe $10,758.00 on the car.

I had fallen late on my car payment with Chase. Just over 30 days late. I've had my auto loan with them for almost four years now. I've had one other late payment with them in the entire four years I've been paying on it.