Chase Auto Reviews

What a scumbags, they keep withdrawing my money earlier than they should and overdrawn my account!!! Very angry and hope they burn in hell! I’m so tired to call them every other month… Chase suck and I wish them to be assassinated like health ceo Period, wishes them the worse 2025 year for them…..

I would give them 0 stars if I could. Everything was fine through monthly payment and payoff. Somehow, the title (they said they sent to me in June) never got to me. I've been calling them a few times a month since July trying to get this resolved and still don't the title to my car. Now I am delinquent in registering my car because I don't have the title. Chase Subaru Finance has been totally ineffective in resolving this issue. Two Important questions: How come all of my monthly coupons got to me but the title didn't??? Did they ever really send me the title or did they lose it at their end???

I am a new JP Morgan Chase Auto customer, purchased a vehicle through them in Aug 2024. Since establishing my account I've tried to link my external account literally six times to pay for my auto loan. The first four were through the app, the fifth using a form they sent me, and the sixth was after requesting a supervisor who said I had to use the computer not the app. Chase Auto has still not been able to link my account. At this point I am considering just refinancing with a local bank that I know, knows how to do their job. Additionally the number given to me by the supervisor to call online support was wrong. I called that number, they gave me a second number, which turned out to be the support number for Chase employees. I would seriously consider different lending institutions even if they may be a little higher interest rate.

Doesn’t do much to write a review, but I’m still going to so maybe enough attention will be paid to the fact that there are horrible reviews for a reason. Least an expensive luxury car Chase was the bank unfortunately. There were constant issues with the vehicle, which was very expensive $110,000 lease was over $1400 a month. After the first year or so, the engine light was constantly coming off we took it to the dealership multiple times to no avail. It either was off when we got there or they couldn’t find any codes. Finally returned the vehicle towards the end of the lease early obviously still paid all the lease payments actually couldn’t go over 30 miles an hour due to the fact that this engine light was on they never fixed

Tried to change my last name before paying off and gave them everything they needed to only get a title in the wrong name. Then received a letter saying that I’m owed a refund on my gap and I needed to contact my dealership, contacted my dealership and they tell me Chase usually sends a check in 6 weeks. Call Chase and they directed me back to the dealership.

After making on time payments for years, the one time I needed help and asked for an extension due to financial difficulties, and they denied me for any more than 2 weeks. I asked for any reasoning and they said nothing other than "extensions are a courtesy, and we do not give our reasoning". I can only take that as they didn't care that I was struggling and have children that depend on me and a partner that is making less money recently. This loan was not low interest, the car is worth more than the loan now. With crippling debt, asking for a 2-3 months of a break doesn't seem to me to be much to ask. In fact, Chase Auto could have made more money from me with interest.

Horrible experience. We leased a vehicle through Chase for 3 years. Made our payments on time. We had an inspection done a lease end. We were told to change tires which we did and kept receipts. We were sent a bill for $1379 and have been fighting it for 3 months. Today they went into our credit and reported the item, even though we paid for the $1379 and our claim is open. Never again.

This is the worst company ever. Will NEVER have a loan with them again. They have zero customer service. FYI they will never contact you if there is a reversed charge even if it’s not reflected in the customers account they will assess you late fees. Late fees you will never know about until one day 3 months later they let you know you have to pay 3 months. Then when you talk to a zero intelligent individual with the company, they can’t even comprehend what the problem is. Literally have never seen worse “customer service”. We have stellar credit and will never do a loan with them again.

Where do I even start. I’m currently military and am trying to ship my vehicle, but need a transport letter from them. I call a month in advance before my ship out date. I follow up 1 week later, then 2 weeks, then 3 weeks later and still no sign of said transport letter. I call 20 additional times and get told it’s coming. The day before my vehicle is to be shipped out, still no sign of said transport letter. My vehicle will now be stranded in Alaska. Thank you Chase.

I have spoken with Chase Auto for a variety of reasons, including needing to adjust due dates and needing help with my payments on my Subaru. Every time, I get the kindest and most genuine human beings you could imagine. I always feel such a sense of support and relief whenever I need help with something on my loan. It is truly remarkable- their kindness has become as iconic to me as Chick Fil A saying “my pleasure“.

WORST Customer Service Ever!!! I have tried for 4 months to change the due date up 6 days. Never been late on a payment and have paid extra every month. Then out of nowhere they tell me I requested to skip a payment, which I never asked for. I even asked them to listen to the recordings with me to show me where I put that in. After the Supervisor gets on the phone she yells and gets loud with me about it when I never changed it. She then tells me I cannot call for 24-48 hours. I told her that I now see why everyone hates to be financed with Chase and they have mainly 1-star reviews.

Since January 2024, I have attempted to request a state change since moving from Maryland to Washington, D.C. For over a month, I kept calling and speaking to different Chase customer service personnel, being told my request was being processed, and when I would follow up, they would not know what I was talking about and said I needed to resubmit the request. In February 2024, I filed a complaint with the BBB after waiting over a month. Today, my state change request was finally sent to my local DMV. This process has been one of my worst experiences; whenever I do an auto loan again, I will never do it with Chase Bank again. The time wait and customer service were awful, and if it wasn't for the BBB getting involved on my behalf, I wonder if I would have ever completed the process.

To every person on the planet that thinks of going with this company Chase auto loan or chase anything, anything they're affiliated with including Credit Karma TurboTax Intuit Plus a few more just go to the bottom of their page and you'll see them all because this is the worst company I've dealt with in my 50 years alive and I've dealt with a lot of companies like this who are bullies, have a hard day at work roofing people off screwing people over go to the bar after work, go home, kick their dog, ignore the kids and beat their wives. And if they're female they probably after a hard day at work of ripping people off, screwing people over, and laughing about it. I am absolutely positive of (all the way to the bank,) They go to the bar, swill their wine go home, ignore their kids, cheat on their husbands and love their animals because we know how some females can be and they're dirty pigs.

I financed a loan for a new Subaru through JP Morgan Chase Bank. A week after signing the paperwork I decided to pay all cash instead since financing was only for 2 years and the "deal" still included fairly high interest. I contacted Chase Bank to see about paying off the loan immediately and they said my account wasn't created yet and to wait. 2 weeks later my account was available to me and had apparently collected interest since the day after I signed the paperwork.

In October my lease car was totaled and Gap insurance was kicked in. Four months later Chase said I had a bill for $185 and never sent me a bill, email or phone call. My account showed that is was paid in full under my account number. Chase hit my credit for a late payment and they never sent me a bill. First the $185 should have been under the Gap payment and second they could have sent be a bill for the $185. When I called Chase, Lisa a supervisor, said it was not their problem and nothing they can do. Never sent a bill, said my account was paid and ding my credit for $185. CHASE is horrible.

I have had my loan for over three years now. The minute you are over 30 days late they will start hounding you and send threatening letters that they will accelerate to full loan being owed. I am self employed and we usually have a couple of slow months first of year. I've always been able to get a deferment with past financing. Chase absolutely will not help you. Instead after saying to hold while they submit papers, they hang up on you. I will call back giving benefit of doubt and go thru whole process of verifying all my info to not just one but two reps and have it happen again.

We purchased our Outback in 2019 and have never missed a payment. We have just a year in a half left on the loan and my wife was diagnosed with Acute Myeloid Leukemia. While fighting with her short term disability I wasn't sure about making the payment at the beginning of February so I reached out to them about a deferment for one month and just adding a month to the loan. It was declined since I could not give exact dates for when her short term disability would kick in. I complained and received an email telling me I need to call and talk to this person because I could be eligible for an extension. Of course I had already received and letter in the mail telling me the reason why I was declined earlier. I called the number just to go through the exact same thing and was declined again. I angrily asked why would I be told to call again just to be told your company don't think I will have the money in order to give us a deferment.

Chase Auto is HORRIBLE!!! I financed a vehicle through Chase Auto and paid it off in March 2023. It is January 2024 and I am still trying to get my title from them. I would rather ride bicycle than finance another vehicle through Chase Auto. They are very incompetent!! Do yourself a favor and look elsewhere.

They don't care about the customers and working with them in any way, they only care about their money... There is no Honor in the predecisions even when someone tries. They don't care about the situations that life brings people Is and working together to come up With a solution. If I could give a Negative star review. I would have, also saw things about people's bank accounts being hacked through this company. And again they still didn't care about, google them before using them.

This is the worst place to get a vehicle financed through and had I have known that I would have never went through this company. They do not care about you or anything. I have never missed a payment the whole time I have had my vehicle and the 1 time I need my payment deferred to the end of my loan they can't do it. This company is a joke and non caring doesn't even begin to describe them. My advice to anyone who is thinking about going through them to get a vehicle financed DO NOT do it!!

I called for payoff and was told that if I mailed a cashier check that it would be posted on the day received but that is a lie!!! They received my cashier check on 12/11/23 at 11:11 am and as of today 12/15/23 at 12:26pm it is still not posted and they will not send out my lien release. This is ridiculous!!!

I purchased a new car on November 1, 2023. The dealership I purchased my car from overnighted the payoff check to Chase Auto on November 2, 2023. It was received by Chase on November 3, 2023 and subsequently deposited. It's been over a month and Chase still tells me that they have to investigate the payoff since they don't have a record of it even after I have provide all the evidence they could ever need to show that they did receive the check and that they also deposited it. I have close all my Chase accounts today for everything and will have my friends and family do the same.

I called Chase Auto to properly be advise on how to keep my account on good terms. The representative Olga lacked professionalism as well as knowledge of her job and allowed me to make changes on my account that caused DAMAGE to my credit report. If they would of advised me properly I would of NEVER changed my due date if that was going to cause a 30 day late payment on my credit in the middle of signing for my daughter her 1st home. BEWARE of this lender. Not only advise incorrectly they also showed no compassion when I attempted to dispute their MISTAKE and refuse to correct.

Auto Chase loan customer experience has been awful since the purchase of vehicle. Original title was lost and they took no ownership of it or helped in anyway of having to get the duplicate title for the dealership. The dealership had to do all the leg work. Then as a customer a illness came up with myself and there was no grace on helping with payments before they wanted to come get the car and assume I wasn't going to pay on time going forward. Please just do your research before choosing them. I also have been a customer with my checking and savings for years prior to this and they do not care about loyalty at all. Very poor customer service.

Horrible experience, customer service just not understanding or researching or even doing their jobs. They are just the worst and they don’t comprehend at all and provide you the worst guidance.

I changed due date. They sent me a letter to sign and fax back. I faxed back immediately upon receiving due date change agreement. They now won't abide by their own agreement... they say they made a mistake. They literally said it's their fault but nothing they can do because of their mistake. Stay far far away from Chase. I've had a lot of loans on vehicles through the years. This is by far the worst bank I've dealt with.

Bought out my Mazda CX-9 lease through Chase Auto Finance in January 2023. I never received a bill of sale or a title. It has been over SIX months later and still no bill of sale or title. I have called Chase numerous times to no avail, I just get run in circles with "estimated completion dates" that come and go. I went to the NY DMV but they cannot get me title without a bill of sale. I have started a complaint with the NYS Attorney General because this is just ridiculous. Now I am trying to trade in my car and cannot do anything.

I was 5,000 $ shy of paying off my Subaru. I had late payments but never missed. They repoed my car. I have been wondering for years why that happened. I paid 20,000 into that car and then they just took it away.

I had a question. Representative didn't quite understand my question so I ask for a Supervisor and he was very rude and raised his voice. I was just surprised. This man was the first rude encounter out of 6 yrs of service

Paying off my car taxes on my lease took over a month. I had to give my personal information out to more than 10 people and I was charged on my old car after it was already turned in and no longer in my possession. This company was unable to answer questions about the duration it took for them to submit payments to my bank, it should NEVER take so much effort to pay someone. I will never own another Subaru or lease through Chase Auto ever again, not worth the headache.

The total loss team is very unprofessional when handling total losses. The wait times for them to provide pay off to your insurance is ridiculous. They drag their feet In Order to get as many payments they can before your claim is closed. I will never use Chase for an auto loan again.

I purchased a vehicle from a dealer and used a small bank for credit purposes. I paid the vehicle off within a year which was significantly early. I received a clean Massachusetts title. I moved to Maine with my vehicle. I registered my vehicle in Maine. I received another clean title from Maine. Two years later I tried to sell my vehicle. I was buying a new vehicle. I was informed that chase bank in Pennsylvania had a lien on my vehicle. I tried to call Chase and was told " you are not our customer so we won't talk to you or do anything for you". After filing a complaint to the Pennsylvania banking commission they still failed to communicate with me. They were supposed to respond within 30 days to the commission. They did not respond.

Chase financial was used to lease my 2019 Discovery auto. I paid the lease in full in August 2022 to own the car outright. As of, December 17 2022, I have yet to receive the title for my car from Chase. I have made calls weekly but to no avail.!! They claimed they made a mistake in the sales process and had to order another title from NJ Div of Motor Vehicles. In great frustration I contacted my local assembly person who was absolutely fantastic. She had a liaison in Motor Vehicles, who informed us that Chase only asked for a duplicate title after two months and never followed through to ask for expedited processing which dealers can do. Weekly calls to Chase were met with nothing but lie after lie and blamed NJ div of Motor Vehicles. Chase promised they would overnight my title once in came in. NJ Div of Motor Vehicles sent the title to them weeks ago and oh my they did not overnight it and is not sure where it is !!!

We traded in our vehicle finance with Chase Auto. The dealership even got the title and even resold the vehicle. Now 7 months later chase is claiming we owe them more money. Sending me 10 letters in one day now calling everyone but us.

Do not use this company for a car loan. They will lie to you, they will cheat you and they will not honor their word in any way shape or form. Stay away from Chase Auto!!! A title company paid them off for me in July. They claim they never received the check. Twice they asked for copies of the check. I provided it for them. They told me they would take care of the situation. They never took care of it. Now they’ve messed up my credit and are wanting more money from me even now the title company sent them almost $30,000.

We have a leased vehicle from Chase Auto from 3 years and it has been nightmare. They were so inefficient to create lease buyout paperwork that we ended up extending lease to prevent late fees and extra interests. Recently, I found that company paid none of the toll payments which directly goes to Chase finance department instead of coming to our address due to Chase being the primary owner. Since, I got to know about it have been actively following up with bank only to realize that we have paid only 1/10th of the total tolls and each of them had $25-$100 late fees because Chase Auto never paid them.

I sent payoff of a vehicle with odometer disclosure to Chase Auto Payoff department (received 18th) of August and is now the 8th of Sept and they still have not processed my payoff. First, they said they were short staffed but would get it done then they pretended they were missing the odometer disclosure which I had proof and signature of it being received so they said, "Sorry we do have that." Now they are saying my check may not be good when I also have a copy of that and can verify it is. They drop calls, bounce you around and straight out lie on the phone. Apparently, their customer support can only communicate with title department by message and title dept does not respond or talk direct with customers. Been in auto finance for over 20 years this is the worst bank I have dealt with. DO NOT FINANCE THROUGH THIS COMPANY!

IF/WHEN you are in search of a new car, run fast if they mention Chase Auto! Here is why - They received my first pay-off check on 7-16-22, lost it or just couldn't locate it. Had to place a stop payment AND informed them! Mailed a 2nd check that they signed for 8-2-22 at 9:33am. It is now 8-24-22, they have not only not posted my pay-off check, their bill collectors are calling & they have reported me as 30 days late to all 3 bureaus! Then they decide to post the first check (that they were aware had a stop payment on it) & had the nerve to call me & ask why the check was no good!! Seriously Chase, you have made it to the top of the WORST auto finance companies!

Paid my auto loan off early, gave instructions on how I wanted my title sent. Instead, Chase sent the title to the state, creating a separate nightmare in trying to get the title. How is it legal to give my clear title to an unauthorized third party?

Mailed final payment to address in Arizona from Las Vegas, NV on June 23, 2022. It is July 13, 2022 and the check is still not posted. I called Chase a few days ago to ask they received it and was told no. Customer Service said it takes around 10 days to post. 10 Days. I live in Las Vegas and Arizona is next door. It takes 5-6 day for package from PA to Las Vegas. I'm still waiting for check to be posted and see if they demand a few dollars more for interest.

Chase Auto Finance lost my title, since they mailed it to an address that does not have a mailbox. I have waited 5 weeks now they say my title was returned to them via US mail. I am at the point now my tag/registration is not valid. I asked for this title to be over night mailed to me. Chase said they have to see if they can do this. The phone rep. said I live in California which I do not. All calls always seem to go overseas. No one knows what they are doing at Chase Auto Finance. I still do not have my title. I cannot get plates or my registration renewed.

This is probably the worst customer experience I've had from a "reputable" company. I took out an auto loan and tried to immediately set up auto billing. Their auto billing service was not working, and after calling about 10 times (and getting shuffled back and forth between departments since no one knew how to fix the issue) and spending countless hours on the phone waiting, I was finally able to resolve the issue. They then sent me a bill since the first payment could not be processed by auto billing and when I tried to pay the bill over the phone, I was told I did not have a balance and could not pay anything. They then sent a late payment to my credit report, ruining my score. When I tried to call to get it resolved, it seems like it will be a lengthy process with an uncertain outcome. Give your business elsewhere and avoid the massive headache/terrible customer service.

The agents are condescending and awful to work with. I pray I never have to deal with Chase again. They are rude. I can’t wait to be done with them! They need some type of customer service training. People are still trying to recover from job loss and Covid. Chase does not care!

Chase Auto Finance is absolute scum. I would highly NOT recommend them for your auto financing. I’m finally close to end of my loan (owe a little over $1900) and payments are being withdrawn later than the 2-5 business day timeframe. Like clock work it takes 5 days for my payment to post to my bank account. Magically now Chase is pulling payments 7,8,9 days later (and there was no holiday, payment was made on a Monday) just whenever they feel like it! Customer service is a nightmare and when a call is escalated, the supervisors have been clearly trained to be cruel, hard nose, unconcerned twits who threaten to disconnect the call after causing you trauma! I will be discussing with a lawyer for further review.

After purchased car from lease buyout, it has been a nightmare from day 1. 2 years later paperwork is still not finished. I have called in hundreds of times, they keep saying they're opening a case on it but still nothing. DO NOT USE THEM TO PURCHASE A CAR, IT'S ONLY HELL.

In August 2021 me and my fiancé purchased a car. We used Chase as our financier, that turned out to be a mistake. We put down 7k. Financed the rest, by February 2022 we moved to a different state and fell behind on payments, car ended up repossessed. We took accountability for that and that’s that. We called Chase and asked what we need to pay to get the car back. They said we had to pay the car off as a whole. So we managed to come up with the 12k and mailed a cashier's check to them. Checked the tracking and said it was received. We called right away to see if we can get the car released, now they were saying “it can take up to 10 business days for it to process in our system, but most likely less than 10 days.” I found that weird since it’s a cashier's check, it’s almost like handing them straight cash. We called everyday to see if it processed, still nothing.

This company is full of people that will yes you to death and not do their job. Seems like the idea is to get you off of the phone and not take action on ANYTHING that you spoke to them about. It’s been over a month to get some simple paperwork done after overnighting the necessary document. Avoid the headache and go with a different company. They’re terrible.

I had an auto loan with Chase since 2018. Mid February I traded my car in and purchased a new vehicle. The new dealer paid my remaining balance and March 1st Chase withdrew money for the car I traded in. I didn't realize they did this until March 9th. I contacted Chase to find out what happened and was told I would have to wait up to 10 business days to receive a credit. March 16th I checked my account and there was no credit so again I have contacted Chase and was told to contact my bank and that they were also going to put an expedited ticket in to find out what is going on. My bank has no record of a credit and now I have to wait until March 23rd to hear back from Chase to find out what is going on.

I will try to keep this simple, but Chase Auto has done so many things wrong the last 5 months. I paid my car off in full with cash Sept 7th 2021. As of today Feb 8, 2022, I do not have my title. I will list what has happen:

I have a car that I leased through Chase Auto for 3 years and decided to buy it at the end of the lease in September. This process has been a nightmare so far. Chase Auto issued the title and bill of sale with the wrong names on it and this has not been resolved so far. I have requested a new title and bill of sale and instead they issued an affidavit of correction though I warned that the DMV might not accept and still they did this and continued to waste my time. I have been to the DMV over 6-7 times so far over a period of 5 months and this has not been resolved yet. Chase Auto has been very sloppy dealing with my problem and that started with a customer service agent telling me on my first call that this can not be corrected because that is the easiest answer to everything. I will certainly think a hundred times from now on before I open any new accounts or procedures with Chase.

I wrote my entire experience below but to summarize; reps told me different and conflicting information, misquoted my payout price several times including using the wrong sales tax, never called me back when they said they would, sent me in circles on the phone from department to department, and used bait and switch tactics in order to try to get me to pay more for my loan. Stay away from Chase Auto. They need to be investigated for fraud.

Chase Bank's "Executive Office" worked with me to correct their error. They admitted it never should have happened and the representative I worked with was very polite despite my mounting frustration. For the honesty of the rep and her patience, I will give one star back. She deserves a raise and a vacation. My overall experience with Chase Bank was still a one-star experience.

I paid off my car in December of 2014. After many calls I received notarized loan satisfied documents with someone else’s name, address, and a totally different car. I have been trying got just get my loan paid paperwork from them. Last call a couple weeks ago with a promise to send. I confirmed my address and personal information. Nothing. I just don’t know what to do. 6 years of this. Unbelievable. The customer service is outsourced. I can barely understand the reps. They couldn’t care less. Do not use this company.

My experience with financing for the car was great. They offered a rate 3% lower than my bank!!! Fast forward to time for my first payment I accidentally scheduled a one-time payment and automatic payments, so both came out on Sep 1; the second payment was credited to the following month. I requested a requested a refund on 2 September and was told the request would be effective on 5 September. On 9 September the payment had not been reversed so I called to check the status and was told it would be completed on 10 September. I called today, 13 September, and was told the status shows complete 10 September but they would submit a follow-up.

They have been sent the payoff check in a month period. Have proof it has been received and acknowledged by Chase to Fedex. Reporting late to credit bureaus and they say oh we will correct that and backdate the payment but not deny the payment is received. Such a truth in lending (Sarcastic). Still no resolution. It’s a complete Nightmare! I see this is happening to a lot of people. They need to be sued!. They just keep saying oh it is a process and it takes 10 business days to acknowledge and release the title whereas keep calling and emailing about payment late on top of it. Supervisor over supervisor no resolution. Chase chases money and people and enjoys the ride.

I’ve sent them 2 payoff checks in a two month period. They’ve “lost” them both. Claiming I’m not sending them. Have proof I did and that they were received. Reported me late 60 days to credit bureau. Still no resolution. I’ve already made 2 payments on my new loan (refinanced). It’s a complete Nightmare!!! It’s starting to feel like a scam. What’s stopping them from repossessing my car?! I see this is happening to a lot of people. They need to be sued!!!

Worst Company ever. No one ever gives you the same info every time you call and rudest and dumbest people you will ever deal with. No one knows their job. Horrible company to work with. Don’t borrow from them.

Chase Auto told my husband that we didn’t owe anything else when we asked them several times. We requested the buy out documents from Chase to give them the credit union to process our car loan to buy our lease. The credit union failed to process the loan on time and didn’t communicate with us. Chase claims they sent out a notice on August 4,2021 to us but we never received it but Chase Auto loan is blaming me for that. Anyways, I just received two separate letters both dated on August 19, 2021. One letter is stating basically that my account is past due and the other one stating that if not taken care of within 10 days from when the letter is dated, my car will be repossessed. I paid it today because it was just communicated today through these two letters. My credit score dropped 136 points as a result to Chase's lack of communication.

I probably called over 20 times to simply have my titles shipped quicker, every time I would get a different person and different answers to my questions. It’s obvious Chase has outsourced its customer service reps. They would tell something different EVERY TIME I CALLED, in the end my title was never shipped quicker and I WAS STILL CHARGED $94 for the faster shipping EVEN THOUGH THEY DIDN'T SHIP IT OVERNIGHTED.. Unbelievable how such a large company can have such bad CS. I will never use Chase Auto ever again and will warn everyone I know about them. I am also planning on closing out all of my chase accounts and switching to another bank.

I have contacted Chase everyday following a payoff through my title co. I sent this check well before due date along with odometer information as I followed payoff instructions. To date Chase has not received payment of the car in full. They have a tracer supposedly. One service rep told me they are "behind" in posting payments, meanwhile my regular monthly payment is late. This is not acceptable and very frustrating.

Really shady company. Only company I ever had that consistently bounced and returned our payments over and over. We pay everything through bill pay on our bank and no issue. With them they say incorrect account or routing number. Over phone somehow they take payment then we get letter in mail incorrect account or routing. It’s impossible. We have it written down, on a check in our phone. We are reading off the exact numbers & no issues with other bills. This company plays games. Even with their online site same issue. So we stopped bothering. We had to start paying solely through our bank's bill pay system. It’s the only way we got it to accept it.

Recently purchased a new vehicle from Hyundai, traded in my Jeep Cherokee. The dealer mailed the check to Chase Bank next day air mail through FedEx. The check was delivered and signed for. 30 days later chase bank began calling me asking for my payment. It didn’t matter that I had proof they received the payoff check in the exact amount required. After a few calls I was really angry, chase actually put a 30 day late on my credit report to boot. Chase bank has been awful at every aspect of this loan. Run from chase!!

Like many other Reviewers here, Chase Auto Finance needs to be investigated and fined. My problem began in 2014 when I filed a Chap 7. The arrears I had with Chase auto Finanance were included and they were discharged with a Zero Balance. This closed out my Chase Online Account and I no longer had access. In 2018, I received an apology letter from Chase Auto Finance that included a Refund for overpayment. I called them, (They were in Ft. Worth, TX) spoke to two Reps who told me they would release the lien.

Doing business with one of the largest banks in the country certainly has its perks, but there are a few important things to consider as well – especially if you’re shopping for a Chase auto loan. Their rates are competitive but not the best!! Once you pay off your loan/lease good luck getting a title out of them. Totally incompetent and arrogant. I guess their size affords them the luxury of being incompetent and getting away with it. Here is my experience so far.

I have a leased vehicle through Chase which I planned on buying out once the lease was up. I was unaware that my lease ended 35 days ago because I was still asked to make payments on my account. When I called to buyout my lease through Chase's loan department I was told that I wasn't allowed and would need to go to another lender because my lease was over by 35 days (even though I was continuing to pay).

I purchased my Subaru at the end of the lease and notified Chase on two different occasions to send the title to a different mailing address from the home address. I was assured that this update had been made in my file. I called today to check on the status and was told that the paper work had been mailed to the incorrect address. I was further advised that, in order to receive a duplicate title, it would take a minimum of one month. They are long on apologies but clearly lacking in competence and sense. Do yourself a favor and find another finance company.

Horrible experience, I'm STILL getting the runaround without my title!! Terrible service financing my lease, Each time took months to resolve. They say they sent the title to me, I kept calling them, telling them I never got it, the dealer is looking for it, they paid it off like they were supposed to, I am not sure but these banks are getting sleazy, everyone looks at the dealers as sleazy. I think this bank need a wake up call.. I will not do any more business with Chase as a consumer or work related. As you can see by all these reviews. They should be ashamed!1 Please to all who read this NEVER EVER deal with Chase or give them your business.

Just recently paid off my loan to Chase Auto. Never late, never missed a payment. I asked them to send me a clean copy of my title- nope, can't do it. I asked them to expedite my lien release letter- it takes 2-3 days to process the request, and I need to pay for it. I have never seen such a sloppy, effortless attempt by a financing company. They have all my money, so now they feel like they don't have to provide customer service. I'll make sure to take my business elsewhere.

Several months after the buy to lease was not close in their system and we were unlucky enough to talk with Brandon (** employee #). Would not explain charges and a really bad demeanor from the very first word. This is someone that should not be a customer service rep/manager. Put in the system that our only option was pay or Arbitration so we could not talk to anyone else. (This was a Chase to Chase issue.) Writing this review in hopes that no one else ever get treated in the way when asking for help.

I have been leasing from Subaru Motors Finance for 6+ years. Since Oct 2020 they have been applying my payments to the wrong account and pointing fingers, telling me that it's my bank making the mistake. Called the bank and they are telling me that Chase has changed the process of bell pay payments. Even though I have been in contact with Subaru Motors Finance, but have been put in collections even though they have several months of auto payments. They have been a complete nightmare to deal with! I will never do business with Chase in any form. Terrible customer service and lack of problem solving has cost me a negative mark on my credit report.

My second car purchase was through Chase. I didn't have the best credit but was trying hard to build it. I was already making payments on my truck through a different lender and my wife needed a better vehicle. We foster children and have to have reliable transportation for them to get to school and appointments so it made sense to proceed with the purchase. Chase came forward with an outrageous 11.5% interest rate but I thought I could start there and refinance in a year or 2. Well, as luck may have it, my wife was hit by another vehicle. The other party's insurance claimed responsibility and took possession of the totaled vehicle. I contacted Chase and let them know to expect payment from them. They received their payment however, it was not for the full balance. I didn't know how gap coverage worked at the time. I told them I have it and they directed me to contact the company to resolve the issues.

My wife and I leased a car using Chase Auto. We did so with the intention of buying the car at the end of the lease. When the time came to buy the car, I personally had to reach out to Chase to find out how to go about paying off the car. I spent an hour on hold with each call. The first one the agent told me to call back in 10 days as that was when they would be able to help me. The second time I was told that I wasn't on the account. I had been paying each month from my bank account but, ok. The third call was for my wife to put me on the account. They couldn't help us that day however. The fourth one hour call I got incomplete instructions on how to send the payoff in. I had to make another call to get the complete instructions.

Absolutely horrible experience trying to buy our leased Mazda. Chase held the lease for three years. Credit over 800 and never missed a payment. Called to get lease end terms and told them I wanted to purchase vehicle. They told me to apply online through Chase Auto. Completed the process and got an approval in 20 minutes. Called to get the documentation sent to me and they told me I should have applied through the Chase lease buyout department. Applied through them and didn't hear anything for a day.

L. ** of Columbus, Ohio. I leased a new 2018 Subaru for 3 years and made timely monthly payments with no problem. The lease was scheduled to expire September 1 2020. In June 2020, I began communicating with Chase Bank regarding procedures to purchase the vehicle at the termination. At that point I was referred to the Subaru Motor Finance Group where my problems began. In August 2020, I paid in full and provided a signed odometer statement to purchase the vehicle. The payment was posted and the account closed on August 27, 2020. The lease expired on September 1, 2020. As of October 28, 2020, I had not received a Bill of Sell and title to the vehicle, which led me to file a formal complaint with the Ohio Attorney General’s Office. The complaint documented how Subaru Motor Finance made dubious excuses for why I had not received my documents after having made full payment.

STAY AWAY from Chase Auto!! Clearly lacking leadership and direction internally! I paid IN-FULL for my lease buyout in August -- it's NOVEMBER and I'm STILL getting the runaround without my title!! They NEVER let you speak to anyone of authority and NEVER call YOU!!! I've been having to call and babysit their irresponsible butts EACH WEEK for 3 months!! SO FED UP! Where else can I report them for the fact that they have had over $10,000 of my money and I still don't have the title to MY CAR??!! WHERE ELSE CAN I REPORT THEM?

Oh. My. God. If I could give negative stars I would. I will never buy from them again. They double charged me (11.12.20 & 11.13.20) and ended up putting my account into the negatives. Called them the morning after I came back from vacation (11-16-20) and they told me I should expect to see the money back into my account on the 19th. I also got a overdraft fee via my bank because of this; luckily they could see it on my account and reversed it. Great. The 19th comes around and still nothing so I call and figure out why. They told me it should be there by the end of the day. I waited. Nothing.

I had a lease with Chase Auto for a Jaguar F Pace. I am Chase Preferred Banking Customer so I thought that this would be a positive. I was VERY WRONG. So the first thing that I learned is that Chase Auto is "Chase Bank" in name only! Their systems are not connected and there is no linkage. I had set up autopay for the lease as I had done previously on all of my leases through Mercedes a bit over 1/2 way through the 36 month term the autopay was disconnected (they still cannot explain why/how). It is one of many bills that are paid automatically online and I did not notice until several months later when I logged into the account and saw late charges accruing. I never received a call or an email. They sent a paper notice through the mail, which I did not receive for several months as I was traveling for work.

I moved out of Loudoun County, VA in June 2019. I was billed by Chase and paid them $323.93 for property tax billed by Loudoun County on 10-10-19. I am due a refund for this payment. Chase made further tax payments to Loudoun County (after I relocated) in the amount of $274.05 (twice). I returned the leased car to Subaru in April of 2020. $1792 was paid to Chase from Hyundai to cover the final 4 lease payments. Part of the $1792 lease payment was redirected by Chase to pay property tax, which I had already paid on 10-10-19. I have sent them proof of this payment. Loudoun County sent a refund check to Chase on Sept. 14, 2020 for the second half of 2019 payment of $323.93 and all of 2020 payments of $548.10.

To improve my D/I ratio for a mortgage I paid my lease 14 months early w/ certified funds at a Chase Bank. They misapplied my payment, & refused to correct their mistake for 2 months. I started getting called from their collections saying I was 2 months behind on my lease payment. Being that I had sent in copies of my check, counter deposit receipt, and the fact that they had CASHED THE CHECK AND INADVERTENTLY DRAFTED 1 EXTRA PAYMENT (forgot to cancel auto-pay) you would think that would correct their mistake right away. They refused.

UPDATED 12/10/2020: I paid off the loan at the Chase Auto on November 9th. On 12.08.20 I got a letter from DMV stating that Chase is the owner of the car and there is a lien on my car! After contacting DMV via phone, I got to know that chase has put another lien on my car AFTER I PAID OFF the car mid November and Chase is the lien holder, I have contacted the associate who was working on my case twice: Garen ** but there is no response. Can someone look into it and tell my WHY there is a new lien on my car while it has been paid off?

Chase Auto has not paid any 2019 property taxes in my state on their leases. I can not get my car registered. I have been dealing with this for 2 months. I will never never do business with them again!!!!

Auto pay setup on my account. They are charging me $25 every month because I set up the wrong auto draft date. I called for 3 months during COVID and finally got the right person to direct me. But she was still RUDE. I will NEVER do business with them again.

After waiting on the phone for over an hour, a representative by the name of Lucy answered sounding unprofessional by her tone as if she was bothered by my questions. Maybe she should not be working for CUSTOMER SERVICE if she does not know proper etiquette.

They were very helpful in getting my car loan and very fast to let us know if we're approved or not. They were also very sensitive to our needs when we got our car loan and are very flexible on payments.

Terrible service financing my lease. They failed to file tax paperwork exempting vehicle from property tax as a personal vehicle. Each of last three years I received a bill from Chase Finance for property taxes assessed. Each time took months to resolve. They lost the original paperwork, luckily I have a copy. I like the cars, having purchased three Foresters. Never again. I will not do business with Subaru or Chase due to their incompetence or possibly fraudulent practices. After feeling with these three consecutive years, I suspect Chase does this hoping people will pay without questioning the appropriateness of the bill.

I currently have an auto loan with Chase. Initial loan was something like 30,000 for six years. I have made all payments on time and have 1 full p[payment left and 1 partial. Fallen on some rough financial times so I called to see if I can get my last payment differed a month. Well apparently I didn't use the right terms and my request was denied. I spoke to the Supervisor next to try and plead my case but to no avail. THIS COMPANY IS HORRIBLE. I owe 700 on a 30000 loans been faithfully making all payments on time and they couldnt help me out when I needed it. Please to all who read this NEVER EVER deal with Chase or give them your business.

As a small business owner, I have a lot on my plate. I forgot to pay my loan for 2 months, and literally 62 days later, my car was repossessed. Chase was waiting for me before the 2 month legal period when they can repossess as these things take time since they have to go through the local authorities. Repossession of cars give Chase another 1k-3k in their pockets so like overdraft fees, they prefer their customers to miss payments. I will never use chase again, and as a small business owner that is growing, I will continue to tell everyone my story and hope they also do not go with chase.

I’m a Chase customer, so I figured refinancing my auto loan with them would be pretty easy...well I was wrong. The online application was fine, but then I spoke with a rep on the phone and the first red flag was that they increased my APR when they found out my car had features like a sun roof and back up camera. Also, the rates really aren’t that great - my credit score is an 800 and the best they approved me with (including Chase auto debit discount) was 4.69% I believe. Now here comes the real headache; they sent me this paperwork right before Christmas and New Year's so I reached out to the rep multiple times to ask for an extension with no response.

I am a long time Chase bank customer. I had my mortgage with Chase, I have two credit cards, a savings and checking accounts and a debit card. I completed an on-line Chase auto refinance application. I promptly received an email stating Congratulations! You've been approved! It showed the rate 4.19% and monthly payment $249.30. It shows NEXT STEPS - call the toll free #. The first time I called I spoke with a rep. He asked me for the VIN#, and other information which was on the application. No problem. Then he said I needed to speak with a underwriter. Really??

We opened a Chase auto loan mid September 2019. Four months later we wanted to pay off the loan in full as it was a stipulation with being approved for our new home loan, which is luckily through a different finance company. We contacted Chase to get the pay off amount and asked them the fastest way to get this paid and they stated if we brought in a cashiers check to a branch it would post by the next business day. We took off work to go to our bank, purchased a cashiers check and took it to a Chase branch. Needless to say five business days later They still have not posted our payment, holding up our home loan.

I've never in my 42 years of life have dealt with a dishonest company like Chase. Here is my story: I leased a car through Chase and it was returned on August 25, 2019. I made all my payments on time. I was never late. The nice people at the dealership said, "It could take 30-60 days for them to contact you." Well, today is January 7, 2020; and today is the first time someone contacted me from Chase to get the remaining balance from the Lease for over mileage. They begin to tell me they contacted me by mail and it was returned to them in early November. Then she proceeds to tell me they mailed another one after it was returned to them. Why would a company like Chase do this? If it was returned to Chase then common sense would say call the person. My phone number was on file. They never called me until today, January 7th.

Trying to dispute end of lease charges has been an absolute nightmare. Had a Range Rover Sport, stayed in the family and got a range rover velar. Figured since I was a loyal customer it would be not the hardest thing in the world for them to make some concessions since there was no way I realistically had 3k worth of damages at the end of my lease, but boy was I mistaken. They had to mail out a damage report which took a while, I requested picture evidence of the damages in the report (they also had to mail these, despite the fact that the entire world now fully operates on the internet) which never came, then I had to fax back (thats right, fax) written permission for my business manager and lease broker to speak with them. Even after all that Chase wouldn't let them speak on my behalf to try and argue the claims.

I am 44 years old and have had a dozen or so auto loans and this is absolutely the worst company I have ever dealt with. Just calling in to get the payoff amount was a 20 minute fiasco. Any questions on the account you had to block out 30 minutes to talk to someone. Not sure how on Earth they have any 5 star ratings. Just horrible.

I normally don’t like to keep the same cars for more than a few years, so I decided to lease my vehicles to make the transition to new cars easier. My experience with Chase has been completely awful and I cannot believe I have to deal with them through my lease until I can get a new vehicle. They were never helpful. The state of Virginia accidentally charged me taxes, which I never should have been charged. Chase automatically paid the bill. After getting the situation rectified with the Virginia treasurer Chase never did their part. For more 1.5 years, nearing the end of my lease, the problem was still there because Chase wouldn’t fix the issue on their end. Not only did they pay the bill, but doubled billed me in their system.

The loan was a good rate and therefore I have to give them credit for that. My complaint is that I had more than half the loan paid off when I fell behind on payments. Then, I borrowed the money to pay off the car. I called them and told them that I could pay the loan off in full and they told me that it was too late for that and now they had to repo my car. They would not let me pay the loan off! So, they took my car and it was very hard to get back on my feet after that.

With a credit score hovering around 800 and having just paid off my last auto loan with them for which I never missed or paid late, I was shocked when I got a notice from the dealership saying that Chase had denied my application for a new auto loan for which I made a down payment equal to 1/3 of the sale price. Really? I am so angry and after checking all credit reports, etc. I can't figure out what the problem is. Perhaps it is an error but who needs the stress. I could buy the car outright but it's the only thing I ever get a loan for so I have a recent history of timely payments to enhance my credit score. Note that I am retired and purchased my home outright and I pay off my credit cards every month. They should be begging me to take out a loan with them.

For months my husband and I have been trying to get Chase to send the proper letter allowing our friend with power of attorney over my car to ship it to us. We were recently stationed overseas and Chase has not been remotely helpful whatsoever. We had USAA send them the insurance information they requested, still no letter. Called again, still no letter. Messaged them on my account and sent the insurance information to them, got a reply saying they forwarded the paperwork to the appropriate office and if approved letter would arrive by 10 business days. That was back on November 14th. Letter had STILL not been sent!!

If only I could give 0 stars. At my loan's close, Chase sent bills for EZ pass toll payments our Mazda acquired. Unfortunately, they ignored 2 notices regarding these tolls, leading to the state issuing an extra $550 in fines, which they have insisted I pay, despite admitting they never provided me notice in time to pay the original tolls (note: on a lease, the state issuing the toll can only send it to the owner of the car, which in this case was Chase). We've fought over it the last 4 or 5 months, and they refuse to admit any fault or try to resolve. I reached out to the state who issued the tolls (though this is the responsibility of the car owner, Chase), and they agreed to refund Chase if they faxed them a request for a refund and a direct bill to me; Chase refused and is insisting I pay the fine they created by not responding to bills they received. I've documented everything thoroughly, but it has not made them budge.

My husband and I got a car through Enterprise car sales. I got a great job. I came out of my job in May. No start. All of the wiring went out. Two modules go to the fuse box. This is a 2,600 job and my husband is a disabled veteran. No transportation to the VA. And we are still paying our car note. Someone needs to do something. I have already contacted consumer protection. It's sad that Enterprise is selling lemonades!

Angie, from the loan company, googled where I worked and contacted them looking for me (which is illegal because that is not a number I provided for them). The number she called was not even the work number, but my boss's house number! They then lied about ever doing it which would be easy to prove because the numbers would be on the call logs. The manager, Tracy, then called me a liar and said it never happened and threatened me and said my loan was sent back to the dealer (which was also a lie). Now I have tension at work due to their illegal activity! STAY AWAY! THEY WILL LIE AND THREATEN YOU FOR NO REASON. I will refinancing with a different bank as soon as I am given the okay to do so from my lawyer and accountant. WORST COMPANY!

This company should not be allowed to deal with the public. They threatened repo when only one month behind. They drop your credit score even for one forgotten month! If anyone is getting a car loan, never deal with Chase. You get a machine regardless of what you do. When you get a bad reporting they don't fix it and Lord forbid you hit the 30 day mark it's reported! As the rep said we need a payment every 29 days not 30... Bull... Awful. Will be refinancing asap. Oh wait. Can't do that because they ruin your scores so you can't go anywhere else! Beware!

I was told last month that since we were having hardship we would be able to defer 2 months of payments. When I called back I was told I had to pass a review before I was qualified. I explained that our home was flooded and my husband has been missing work due to health problems since then. She told me that did not meet their qualification for the deferred payment. I am really not sure what would qualify a deferment?? She said she could not disclose what would be... I would not advise financing with this company, you never know what could happen and they will not care.

My mom financed a car through Chase Auto Finance. She passed away, and I informed Chase of her passing. I submitted the Death Certificate, and the department of motor vehicle forms they requested. They refused to help me in this difficult time, would not do me the courtesy of at least allowing me to change the mailing address of the statements. I was not asking for them to change any of the account to my name, but simply change the mailing address so that I would receive the statements to continue to make payments on her vehicle so that the account would not be delinquent. This company does not allow their employees to make any accommodations for customers, and instead refer the customer to some ridiculous department only opened specific times per day.

Processing monthly payments and providing accurate monthly statements...no problem. Executing an early payoff and figuring out how to send a notarized title? Big problems. Ability to escalate and talk to someone that gives a damn? No chance. Good luck if you chose Chase Auto Loans...what a farce.

I have been trying to renew my registration in a new state and they refuse to send me a power of attorney so I can do it. While it is in my dad's name. He has tried and they still refuse. We have called many times and they gave us many different answers and none are near the others. They even hung up on me today (a lady) because she said she can only speak to my dad. I wanted a question that didn't have to do necessarily with my specific leased car, but in general, and she literally hung up on me in the middle of my sentence. So rude. Never helpful and refuses to allow us to renew our lease.

I have been a Chase Auto Finance Customer for 15 years and made payments for my lease cars on time every month. When I handed in my last lease car I received a final bill for 817 dollars. I spoke to 6 different reps and each one had a different story. There was damage (the was none according to the dealership when I returned my Subaru). I handed it in early (I turned the car in 40 days early and made all 36 payments). Each representative can not explain the charges and is barely understand. When a manager said she would do research and get back to me I did not receive a follow up phone call for weeks then had a letter sent to my grandmothers address. I will never use Chase Auto Finance or buy a Subaru again.

I would avoid Chase Bank for all auto loans etc. They are soulless and inhuman. My mom purchased a vehicle with chase being the lender. My mom tried to set up auto pay with them and they told her she would have to go to the bank to give approval or whatever... She didn’t have time for that, so with my dad passing away, and all the other bills and stress she had going on, she forgot that she wasn’t on auto pay.

Chase Finance/Subaru charged a lease disposition fee, which we were aware of. Then they charged us use tax on top of the disposition fee. We called Chase to ask why they were charging use tax on a lease disposition, they said use taxes are charged by the state, we said, "Granted but this is not the monthly lease." She said to complain to our State. Paragraph 6 of the lease contract stated (A disposition fee of $ 300.00 will be charged). All other boxes of paragraph 6 were zeroed out.

I live in CT where we pay property taxes on our cars. I have been calling since February 7, 2019 asking for a simple notarize letter from them giving me permission to go to a hearing at the town hall where I live and argue the assessed value of the car due to excess mileage. They have been asking me for papers and written requests and giving me the runaround for months. It is now September and I get an answer that they will not give me a simple letter and that the lease states that any taxes they are charged are my responsibility period. I have dealt with Capital One and Chrysler with the same issue and had no problems. I will never lease a car from Chase again. They do not care about their clients.

I signed a lease with Chase Auto Financing at the end of 2015 and made every payment on time, perfectly. FOUR months after I paid off the lease (and kept the car) I started getting collection calls out of the blue for a personal property tax bill they said they paid on my behalf. I was on a long road trip so I quickly paid them and went on with my life. When I returned I found out the personal property taxes were never paid and were now delinquent. That means this company fraudulently claimed I owed them money, and hadn't paid my bill at all. I am now in a nightmare of trying to get my money returned to me. Chase, I'm done with you. Never again.

I used the dealer financing, which is with Chase, to get a dealer incentive to finance instead of paying for the vehicle outright. I got my first Chase bill in the mail a week later. I wrote a check for the full principal amount and in the memo line wrote "Chevy payoff." The check cleared 3 days later. 3.5 weeks later I get an email that my auto loan is coming up for payment in 1.5 weeks. I log in and see that they did not credit my account with the amount I paid, but with a nearly $730 shortage, which they show as my outstanding balance! Good thing I checked my cleared check, I almost overpaid!!!

Lease termination on my 2016 Forester was May 1st, 2019. As on agreement it was turned in to Subaru dealership on the 1st. I had to pay a $325.oo disposition fee. I paid this on June 6th and was told by the agent at Subaru Finance that I would be entitled to received a refund if I took possession of a new Subaru Lease within by November 1st. In the middle of June, 6 weeks after the 2016 lease termination, I ordered a 2019 Subaru Forester Touring which I took possession on August 17th 2019. The agent told me that I qualified under the Subaru Loyalty program which states that the disposition fee will be refunded and the dealer would pay the 1st months payment. I have not seen that.

Chase Leasing does not allow you to transfer the leases. I would not recommend them at all. In the lease they state as follows “You will not assign, sublease or transfer any interest in the vehicle or your rights or obligations under this lease without getting our written permission first.” It’s misleading the consumer because they DO NOT ALLOW THE TRANSFER of any lease. I will for sure STAY AWAY.

I refinanced my car loan with Chase, and it has taken more than 4 months to complete and it still isn't done. They were impossibly slow with the paperwork, and required numerous calls to check on the status of things. Then when it came to sending paperwork they sent it via USPS with no tracking abilities. Needless to say I still haven't received the proper documents to finish the process and am potentially looking at penalties for having an expired car registration because of this delayed process. Every time I speak with someone on the phone they act surprised by the details of the account, and are not helpful with providing information, on top of that they give this BS estimate completion date each time that they never manage to successful achieve. I will never use Chase for this type of transaction again.

I was calling in to make the final payment on a lease and you would think I was some kind of convicted felon! After a series of disclosures and agent numbers and letting me know this call was being recorded (They should use recording to better their processes)! then no "Good afternoon. Who am I speaking to?!" "Account number or SS#." Ok. Well hello to you too!

I bought a used Mazda from a Mazda dealer. Chase was their default loan for good credit customers. I got a great interest rate. The few times I've had to contact customer service, I had no problems and they answered all my questions.

I have never had any issues with Chase, and would recommend them for a car loan. I was easily able to pay everything monthly by automatic bill pay, and also can access my loan statement at the same time as my Chase card.

I only needed a car loan for 2 weeks and they wanted to charge a fee of 330.00 dollars. This was because I paid the loan ahead of time. Did you ever hear anything so crazy? They wanted to penalize me for being responsible!

My third Subaru auto loan & first time with Chase. Decent APR rate and doable monthly payments. Customer service has been great and immediately responsive to my inquiries. My dealer took care of all details & a promotion of one month free.

The loan was a 60 month loan with a reasonable monthly payment. The loan was provided with the best loan rate of 0%. Yes that is right. You did read 0% - ZERO percent. It enabled all payments to pay on the principal of the loan. Great deal with Mazda Chase Auto Loans Program!

I really appreciated being able to view the balance on our auto loan along with my other credit card using just the one Chase sign on. It also made linking the balance to our mint.com aggregation site much easier!

Great customer service. Really helped me out. One of the few banks that will help someone with prior BK. Loan officer didn’t waste my time. Was very knowledgeable. Gave very good interest rate. Would definitely use Chase again in the future.

My loan was arranged through the auto dealer and is the second one that I have had from Chase. The payments are made monthly and since it is a simple interest loan there is little to compare with other loans except the rate. Never had to contact customer service at all. My loan shows up in the Chase App on my phone along with my credit cards and accounts from Chase. That makes it very easy to keep track of.

I could pay extra on the loan and it would take more off the principal directly so that I paid it off quicker...less than 4 years. Then I got a work bonus at that time and applied it directly to the loan...saving in tons of interest.

THEY ARE AWFUL. Like most others here, I would give ZERO stars if I could. The first issue was that I from one state to another in the 2nd year of the lease. Because it is a lease, I did not have the title, and therefore could not get new plates in my new state of residence. I called them over and over for 6 months trying to get the title so that I could get new plates. They balked and argued and said they wouldn't. By the time I finally got a hold of the title, I had been driving with expired plates for 5 months! When I went to get my new plates, I had to pay a $400 fine because my previous tags were expired. Chase refused to reimburse me for this.

Rating is required in this review otherwise I give "0". Chase auto-finance deserves "Zero" star, rip-off, dishonest, threatening and profiling people. It was an absolutely terrible experience. Am on hold at least 45 minutes every time I call. I will never work with them again and would discourage anyone I know to work with them.

If I could give 0 stars I would!!! From the moment we got our loan, I knew this was going to be a problem. 5 days after we got our car, I was getting statements stating I was late on payments. I called them and waited on hold for over 45 minutes, when someone did answer, they didn't have the answer so I had to be transferred, another 45 minute hold. Once I got to someone, she was the most inconsiderate, rude woman I have ever had the displeasure of speaking to. I was furious and disgusted with them. I finally decided to go with ENT and have a balance transfer. I will never work with Chase again and I DO NOT suggest anyone work with them.

Had better rates offered elsewhere but decided to go with Chase because I bank with them. Has been an absolutely terrible experience. Am on hold at least 30 min every time I call. Have been told I would get a call back multiple times and never did. Finally got my paperwork and it was incorrect (even after I had corrected our address on the phone) so had to wait on hold with them again to get it fixed. They said I would receive paperwork in a few minutes but am still waiting. If I had the time to go with someone else I would but unfortunately my lease was over. I will never work with them again and would not recommend them to anyone.

My credit rating at Chase has always been substantially lower than my accounts with Discover, Bank of America, Amex, Citibank and Barclays. The reason was 7 inquiries within 2 years that put me as poor. Chase has me with a 723 and Amex 777. In the explanation on their web states that if you're applying for a car loan or a mortgage within 14 days they only count it as one. As I mentioned I have 7 with 3 on 8/11/2017 for a car loan through Chase. Went to their location in St Charles Illinois on Randall Rd. Showed them they were counting all the car inquiries. Showed the app showing 7 and they insisted they were only counting 1 which would make it 5 not 7. Also, wondering how I paid more interest on a fixed mortgage after Chase bought the mortgage from another company. Hate Chase. If they hadn’t bought the mortgage I would never do business with them.

If I could rate this company with zero stars, I would. Actually, negative stars would be more accurate. This has to be, by far, the most frustration that I have had with any company ever. Even over my local cable company, and that is saying a lot! When speaking with representatives from Chase, they are very cold, and will never, ever side with the consumer. Even if a company is in the wrong and still decides to not refund any money, at least a little empathy might help... Maybe I am wrong. It's almost as if they are robots, so I guess AI isn't as far away as we thought? Anyway, let's get on with it (warning, this review is very detailed, so skip to the last paragraph if you want a quick synopsis):

I called numerous times to speak to a loan officer about getting a car loan and the lady answering the phone never transferred me. She took my info and said they'd call me back shortly, they didn't. Then she just gave me another phone number to call and when I called that number, I was on hold for over 20 minutes with no one to pick up, even though it told me my call "was next in line." I called the branch at least 4 times telling them my issues and just asked to speak to someone who could help me, but that never happened. I have been banking there for over 15 years and I think I just may switch banks after this.

I did an early turn in program with a pull ahead offer at the Rover dealership. I received a huge bill that was wrong in January. I send them a dispute bill. In March, I saw adjustments to the account, but I still dispute it as they are charging me for damage they show no evidence of. I have asked for pictures. Meanwhile as it is in dispute they reported it LATE to the credits! I found this out as I was getting pre qualified for a home loan. I have perfect credit, never late once on a payment on this car and I got a newer nicer RR with a bigger payment.

REFUSAL TO REFUND OVERPAYMENT. On 2/19/19 the final payment for our loan was credited for a zero balance. Title has been released too. The money was taken from our checking on 2/21/19. On 2/22/19, 2 more payments were taken by Chase from our checking each for full amount and only one was reversed that day, so we are still out over $500. I have been trying since 2/27/19 to get someone at Chase.com or the call center to act, resolve and refund. The standard answer is, "Someone is reviewing and we’ll get back to you." It’s now almost 3 weeks since the error was made and 10 days since I was promised resolution and refund. Yet nothing from anyone Chase except a bunch of emails saying, "We’re sorry." Today’s email said, "Don’t write anymore -- we are not going to respond!"

I have been banking with CHASE for about 10 years now. Never had NSF, never had any issues with my account. If anyone knows how timely I pay my bills and how much income I have coming in and expenses going out, it's CHASE. Well I decided to apply for a car loan with them, knowing I'd be approved anywhere but going off their pitch of "CHASE customers get better rates" I thought I'd have an advantage through them. They sent me an approval the same day with an almost 20% interest rate! RIDICULOUS! I was approved at 3 other places with 8%, 9.5% & 12% interest rate and my own bank can't do better? Thanks for showing me your true colors CHASE, they had been telling me about you but now I experienced it for myself.

IMMORAL & WRONG PRACTICES, AND JUST WRONG. DO NOT USE SUBARU LEASING. When you lease a Subaru from your dealership and use a Subaru Lease, you should know at lease signing that you are giving Chase Subaru a blank check as well. In the lease you not only initial a $300 fee if you don't either lease or buy another vehicle, you also give Subaru Leasing a blank check. I signed so I was stuck, can't argue that. However, before turn-in, and after several letters and prompts they sent an appraiser out and wrote up every ding and scrape.

I have never missed a payment or been late over the 42-month lease agreement with Chase Auto. I’ve always paid through the online portal, but when I received the final payoff via US mail in the amount of $318 it was never noted in the online portal where I always check status. I was only made aware that my account was delinquent by a Credit Karma email so I called and spoke with a Chase Auto representative on February 11th, 2019 who indicated this was mailed to me early January 2019. When I received this statement there was no due date on the notice and I was instructed to mail in the payment to their service center with no account number. Now when I log into the Chase site this account has been totally removed and I have no way to access my payment history or account number.

Father passed away which left me in debt. I applied for a extension loan in January 2018, was granted extension for 1 month. Later on I find I could have gotten a 2 month entension. This was not explained to me at the time of extension. This would have helped greatly. Called chase in December 2018 to inquire about a 2 month extension still having financial problems. Was told I had to wait until January 2019 to apply. Called January 4th when my payment was due to apply for 2 month extension. Was told by representatives everything looks good for approval, transferred me to loan extension dept, went thru lengthy recorded application. When application was processed they told me it could not be approved because I have to wait one full year Which would be January 18 2019.

I have 2nd vehicle leased with Chase and every year they send me bulk of mail and add charges to my account for property taxes even I have affidavit on my profile for nontaxable usage. EVERY TIME IT IS A HASSLE TO GET IT TAKEN CARE OF AND TAKES HOURS ON THE PHONE WITH CLUELESS PEOPLE. I wish no manufacturer uses this bank for lease programs. Very low customer service level.

We moved from VA to WV, and I began the process of titling/tagging the car in a new state. The first time I called Chase, I was told I had to call them from the DMV office, and that they would fax an e-title while I waited. On Jan 9th, I called from the DMV as directed, only to be told that the DMV had to fax in a request, and it would take 10 business days to process. The DMV faxed the request, and I checked back in two weeks. At that point, I was told that the title had been mailed to the DMV Headquarters in Charleston, WV, and they should have it by Feb. 4th. I called the WV DMV Headquarters, who informed me that it would need to go to the local DMV office, as they would have no record of me or my request.

We purchased a new vehicle using Chase for the loan. When we received our first payment in the mail I went to pay using my credit card and there was no place to do this on the bill. I called Chase and said I want to make a payment using my credit card so I can get air miles. The person tells me they don’t take credit cards only checks. I told her this is the 21st century and not many people have checking accounts. She tells me they used to take them but that Visa charged them too much in fees. REALLY?? So now I have to open a checking account to make my car payment? I will never do business with Chase again.

I had auto lease w/ Chase - HUGE BAD MISTAKE. When I look back at contract - the dealer put a bunch of stuff in there I should have had removed; nevertheless, I turned the car in and received the itemization and called and tried to "make a deal" to pay them in full. And the 1st lady was super rude so I asked for a Supervisor who was even more rude stating, "You've been late on your payments the whole time" and I responded, "I was late several times but not all the time so that's rude to say." She doesn't know what hardships I have been through, murder of my 18 year old son 3 years ago.

I sat on hold for over 30 minutes one day. Then the next 45 minutes. As soon as I called back and pressed 2 for dealer services they answered right away and told me it was a 1st come 1st serve basis. Lol. Well if people are on hold for 45 minutes that currently have loans but there is zero wait for dealers to sign people up so they can make more money is a zero wait time I think that's very unprofessional and not fair to loyal current customers. My online account has had multiple phone numbers added on to it that I have no idea whose they were. They kept telling me they removed them but never did. So out of not trusting my important information I deleted my online account. I then tried auto pay over the phone and they had the wrong credit card number on file. I am really scared that these people have access people's life identifies and are so reckless with this information. This company should be shut down through BBB.

If you need a lenient car loan company this is not it. Maybe stick with credit unions to start and then refinance with the credit union if the loan is too high after about a year. I have been a faithful customer to Chase auto finance for 10 years, two vehicles. I have never once missed a payment. Never once. I have been happy with the options of paying on my app, the customer service, etc. till today. I'm actually just sick over it. I let them know that we have been customers for over 10 years and that we do the majority of our banking through them as well. I let them know we are purchasing a home and we thought we could get their help by extending one payment for 439.00 to help with the process of getting into a home. The lady from the beginning was strangely acting like an investigator before I even provided my name. It was so strange, like they are sworn to protect something, asking all kinds of strange questions in a suspicious tone.

So in January of this year I was called and told that I needed to make a payment of just over $1100.00 or my vehicle would go out for repossession so I paid them. The very next month I was told that I still would owe $1000 or the same would happen. Didn't make too much sense but figured hey I don't want that to happen. The very next month I paid $700 (my monthly is $511) then something happened and I was in able to go to work and missed 2 payments. They repoed the vehicle without notice in July. So I figured hey my fault I missed the payments. They charged me just short of $4000.00 and that got me my vehicle back and brought me back to current.

I purchased a new vehicle, I had it for 8 months, I lost my job. When I lost my job I kept in contact with Chase Auto telling them from day one of my job loss. I did what I could as far as making payments with the unemployment I was receiving. I even called to ask if there was a chance that I could maybe put a payment to the back of my loan when I started to see that I was falling further behind on making my payments. Naturally that answer was NO.

After paying off my finance. I was charged sixty dollars for my title. I already Paid motor vehicle fees of 250.00 when I financed my vehicle with Chase. I called Chase in regards to reimbursement for my fees. They pushed the blame on NJ Motor Vehicle. They never sent my title when all fees were paid, just a lien release, which I was told to bring to my DMV to get my title, and get charged again. I have been charged twice for a document I never received. Terrible!! Horrible!! Other finance companies send you your title...not send you to DMV to get charged twice. Shop on people.

Wow - talk about a company taking the worst possible course of action. About six months ago, I switched banks and set up all of my vendors to be paid automatically by the new bank. Unfortunately there was some kind of handshaking error and Chase was not paid for three successive months, of which I had no idea. Rather than pick up the phone or better yet send me a text message or email (as superior vendors such as AMEX and Amazon do), Chase decided to send me letter after letter after letter. I confess that the letters went unread because I do travel a lot and sometimes my mail piles up. But with so any faster, modern means of communication you would think Chase would get with the program. They did not.

I decided to refinance my auto lease from Honda Finance to Chase Auto Finance in October 2018. The reason I initially chose Chase was to consolidate my banking and auto into one easy spot to access both. I went into a branch for a consultation and was subsequently placed on the phone to complete the application. It was a complete waste of time going into a branch, as they cannot give you any detailed information regarding auto financing. After applying via phone, I received a phone call back from the branch stating I was approved for the loan, and would be receiving a phone call from the auto finance department with my next steps and provided a loan application number; I waited 2 days and no phone call.

I was in perfect standing and paid every month of my Subaru lease on time. I turned the vehicle in and received a $1600 scratch and dent bill. This drove my credit score way down, as it looked like my new Subaru monthly payment was now $1600. I appealed and got a vague response from TransUnion. I got a new letter dated Nov 2 (so received snail mail prob Nov 6) from Chase for $321 (after 3 long discussions with them). Then I got an email from credit Karma Dec 1 stating my credit score dropped due to a late payment! They didn’t even wait 30 days! It dropped 70 points! I appealed with Transunion and Chase told them it’s correct! What kind of practice is this?

I have had two successfully paid off auto loans through Chase. I called to get pre-approved for a new car. I was told by two people at Chase that I had to do it at the dealership since they have a special relationship with Subaru, well if they did I still got screwed! Fast forward to the dealership. Everyone knows how a car dealership listens. I was very specific and said I only wanted Chase Bank and to only run my credit through Chase Bank and I was to be the only one on the loan. So needless to say they screwed up and ran it through 10 different agencies along with adding my husband who was not supposed to be on my loan. So then the dealership had to go back the next day and rerun my credit, and even after me specifically saying again I only wanted my credit ran through Chase they ran it through 10 different agencies a second time.

If you plan on purchasing a lease vehicle be prepared for your worst nightmare, I would recommend not to purchase a lease vehicle if title holder is Chase Auto Finance. My situation I purchased a lease car, had my bank send them a check for the purchase within 2 days and after almost 2 months I still have not received a title, I have been renting me a car spending $200/week since the registration cannot be renewed without a title. DMV asked to get a POR (Power of Attorney) so I could at least renew the registration until they locate the title or get a duplicate title. I am still dealing with this trying to call every other week and after almost 2 months they still have not resolved the issue.

I paid off my car loan in August of 2018. I have yet to receive my title from Chase. The first person I spoke to said, "We don't send out titles to Iowa, you just have to got your local DMV and they will give it to you." Nonsense. So, I called and 3X I was told it is "in the mail." Now, "We sent it, you now must pay to get a replacement." They have yet to send THAT paperwork. So, I have retained legal counsel and we are filing against Chase. I contact Subaru and told them of my experience as they choose to work with Chase for loans. NEVER again.

This is the one of the worst companies there is. I have a auto loan with them and someone has stolen my checking information making payments to a Chase credit card that I don’t have!!! They tell me there is no way of tracking if someone is using my account, BS!!! They transferred me 5 times and gave me the run around, they don’t care about their clients. God forbid their account information got messed with. Useless and I am planning of refinancing my auto loan with someone else. They are useless... all of them. I’m so pissed.

I have been paying my bill via the automated phone system. I pay it every time and every time I pay the automated system tells me that I am current and that my next payment is due on such and such date. Well, two days ago I received a call stating that I was 31 days past due. They said claimed that I fell behind and that every time I made a payment via the phone I was paying for the past month which was past due. I explained the lady that the phone system was confusing because it always said I was current. The late payment affected my credit and I told the lady very politely that I had misunderstood the phone system and I asked for a goodwill credit to get the negative mark on my credit removed but she was extremely rude, stated that it was ILLEGAL to remove a mark on my credit report and in so many words implied that I was stupid.

I took out a Chase Auto in 2014. A few months later I paid it off. I never received the title, and didn't even think about it until the car was in an accident and totaled. Since I couldn't find the title, I went to the DMV for a duplicate. The lien holder, Chase, was supposed to file an electronic release of lien with the State of Colorado when it was paid off. DMV told me they didn't have it, so I called Chase. They said they filed it 2 1/2 years ago. I told them the DMV didn't have it and asked if they could send another electronic lien release. They wouldn't do it because it's a "legal document" and it has to be sent via regular mail. Well they electronically filed it the first time so why wouldn't they do it again? Now it's a legal document that has to be mailed!

I unfortunately have fallen on hard times. I was recently laid off from my job and have not been able to find comparable wages in a new job. I had been trying to work with Chase for the last 9 months to no avail. Yesterday, without warning had my car towed to an impound lot. I then got on the phone with them, was transferred 10 different times before landing in the refinance department. I was able to get an approval for a loan with a cosigner, Today 09/25/2018, I was told I had 30 days to accept the loan as it is.

Subaru auto finance never released the title lien after paying off my vehicle. Their first excuse was that "I paid it off too soon." Then when I pressed the issue they finally released my electronic title, but released it in a totally different state. This error never would have been caught had I not continuously called my state DMV. Had I made a late payment or a mistake with my finances I would have been penalized, but apparently they are able to be totally negligent with the title to my property.

I got financed through Chase and refinanced through my personal bank, my bank took the loan, Chase slapped me with a $25 finance fee, didn't tell me or my bank or me, my loan got converted to unsecure, interest rate grew, my bank called to tell me they never received the title. Garbage company, super petty, should have just went with Navy Federal from the getgo.

CHASE auto loan approved but when I received orders to report to overseas Stuttgart Germany and needed to ship vehicle CHASE failed to provide an authorization letter to the POV shipping point in a timely manner. I spent over 2 days and over 16 hrs on the phone and speaking to over 16 representatives who spoke of 5 day process that involved research department, lawyer reviews, notarization of documents just to name a few of the lengthy undefined procedures that were mentioned. Nobody at CHASE understood where to begin.

After 3 & 1/2 years of within grace period payments, and 1 prior request of loan extension, Chase refuses my small business a payment extension. I am curious to know why bother having a department for this reason, when there seems to be no reason you'd ever be granted one. Due to weather, we are a couple weeks behind. Do I know when the weather will clear? No. Does a person who loses their job know when they'll get a new one? No. Does a sick person know when they'll get better? No. Does someone who's a caregiver, taking time off work to care for a dying family member know when that family member will die to return to work? No. So why bother acting like they will help you out once in a while, it's all just for show & they're wasting their money on this pointless department.

My wife passed away and I had to have her car transferred into my name. Went to the DMV and found out the car still had a lien on it. Wife paid off car early, so I contacted Chase Bank. Well it's true. The loan was paid off 14 years ago, had to wait 2 weeks to have the lien release sent, with the lien release in hand I again went to the DMV only to find out the release was not valid, because they are no longer called Chase Manhattan, back home to call customer service and go through the who process again, and was told that we should have requested that the lien be released. I always thought when you paid the bank the balance of the loan they automatically release the lien. Will never do business with Chase again.

I had leased a car through Chase Auto with zero problem. Decided to keep the car and had to refinance the loan and decided to go through them. BIG MISTAKE! I was asked to send them a check for over $700 to cover title changes, ok - no problem. Then a couple of weeks later, I get a package with a check made out to my DMV in the amount that I has sent. Ok, seems kind of redundant as I could have just made it out myself when I was at registry. Registry would not accept the check as it was not in full amount needed. Notified Chase and was asked to fax DMV receipt, the check and a letter of explanation. Did that the next day.

Never lease a car with Chase Auto, your payment will go up and they will charge you whatever tax rate they want to charge. They will not listen to you. They will not let you talk to a manager. The dealership even tried to call them and help us. They would not let them talk to a manager either. Had to trade the car off to get out from having to pay way over the payment that we agreed to when we purchased the car.

I bought a Subaru in end of 2014 and have been paying it off regularly. I was late on a few payments and paid them. My car is 18000. Paid off with 16000 left for a compact hybrid modest car. On Monday night my car was taken from my driveway. I thought it was stolen. No warning or threat of this happening ever came from Chase AUTO LOAN. I pay ALL my payments online in their secure transfer from CHASE BANK. When I called my bank, they reviewed my payments and agreed, something is off. For late payments (not in excess of approx. 100 days) this car should not have been repossessed or left at the redemption (what a way to describe thieves) center.

Contacted Chase because I had surgery & missed several weeks of work, so I asked to defer a payment. I have had my vehicle for over a year & payments have never been late. Chase refused to defer the payment just because they can, I wouldn't advise anyone to finance a vehicle through Chase because they suck. I plan to refinance my vehicle & stay away from Chase forever. Thanks Chase for nothing!!!!

I've been with Chase for over 4 years, always paid on time, not once late or deferred. Paid off my car loan early on June 4th. It is now 3 weeks later and still getting the run around from customer service. I have spoken to 8 different people, 2 whom "claim" to be supervisors and have gotten a different story from each on to why my title has not been released. Seriously, 8 different stories. The latest is that the dealership had given the DMV the wrong address for Chase.

Finally a positive statement to offer about my Chase auto loan experience. It is attributed to an OUTSTANDING employee (Deardra) that researched the discrepancies between my check payments and their "past due notices." She began at the beginning of my payment history and traced the problem to a variety of factors, all originating from Chase. She was thorough, professional and PROMPT! Two days of my time were spent on the phone w/ numerous "specialists" and she resolved the issue w/ genuine concern and expertise. This employee should be promoted to the research department!

In 2014 I leased a Mazda vehicle and the dealership tied me to Chase Auto financing. On recently attempting to buy my lease, I had my bank organize a loan and the paperwork, which they promptly acted on. Chase was called to confirm if a sales tax was required and they confirmed it was not. The loan went through a few weeks ago but today I hear back from my bank after they visited the DMV and were told a sales tax of 6.25% is required. I had to get that amount cleared by today to avoid incurring penalties! I double checked with my bank and confirmed that Chase declared zero sales tax when asked before. I cannot believe how incompetent and lacking in professional courtesy Chase has been here. I'm never going through any dealings with them in future. My auto dealership will also be hearing from me...

Beware - when paying off a title, they will send you a "lien release" letter that you must take to the DMV and pay for a duplicate title. This is suppose to already be done by the bank when the lien is release. They are pocketing money. Such a shame. Do not expect to get reimbursed for a duplicate either. They will send request after request and eventually if you keep calling, they will tell you no. Horrible customer service!

My experience with Chase Auto Finance was fine until I was ready to pay off the account. I spent a combined 3.5 hours on the phone, talking to approximately 7 different representatives and 4 different supervisors. Each person told me different information (amount of time for a title release after pay off of my vehicle, whether or not phone conversations could be listened to, etc), and I was transferred quickly to different departments.

In 2014, I acquired a loan through Mazda and they sent it to Chase Auto Services. I did not miss any payments and decided to pay off the loan. I did my due diligence, I went online and got the payoff amount (which was a little more than the notified balance due to the daily interest rate) and I sent it to them. They ended up sending the payment back to my bank and did not notify me – but the kicker is they sent me the title. Well I, acting in good faith, spoke to my bank to acquire a loan because I no longer had all the funds to pay them off.

I've leased 3 vehicles now through Chase Auto Finance because unfortunately that is the company Subaru uses. For my second lease, I went over with my mileage some and owed extra when I turned my vehicle in (June 2016). It wasn't a big deal because I knew it was going to happen. In fact, I was able to work out a deal with the dealership where the car payments for my 3rd vehicle were higher per month and the dealership wrote me a check to send to chase once the full amount of the excess mileage was figured out.

I financed my vehicle with Chase in 2015 and lived in Connecticut. I now live in Mississippi as of January 2017. Chase did not forward title documents to Mississippi when I registered my vehicle but I did not find out until March 2018 after requesting information from Mississippi for a month. So from March until May 2018, Chase has continuously said they are trying to get a duplicate title, but does not call back or do anything to alleviate the problem. They sent a FedEx request to the state of Connecticut.

You can make your payments through Chase in one of two ways: you can either pay online or you can pay on the phone automated service. If you make your payment online with Chase, it must be submitted before 8 p.m. Pacific time. That is literally 6 pm in my time zone. I have never in my life heard of such a silly deadline time. If you make your payment over the phone, be sure you don't make any mistakes with your payment information. You will get a confirmation number no matter what.

It takes a lot to get me angry, but negligent and lazy customer service reps do it every time. I have durable statutory power of attorney for all of my elderly mother's financial matters-- ALL. She's currently hospitalized, and it just so happens that she has an auto lease that is due soon. I called Chase Auto this morning and had the misfortune of speaking with Manuel ID#**. I gave him the landscape of the situation, had to repeat several times that I had the POA that I could send immediately to prove my legal authority to discuss her account, but he kept parroting back to me that I wasn't on the account so he couldn't speak with me. Again, I reiterated that I could immediately send the documents to show that I have LEGAL broad sweeping authority to handle this matter. Again, he parroted back to me that I wasn't on the account. Right.

We have an auto loan with Chase, and thank goodness it is the only thing we have with them because their customer service on the phone and online (via secured messaging) is absolutely THE WORST! Terrible service to their clients in regards to account maintenance requests, etc. Lack of communication and follow up as well makes this company one that will not last. I could not get my issue escalated in time to any manager's attention. I will be refinancing my auto loan with another bank ASAP so that I can have nothing to do with them.

I bought a truck in Oct of 2017 and financed with JP Morgan Chase. It has been nothing but torture since then! My husband and I made our payments through their automated phone system each month and each month, I received a call from the collection dept stating they had not received the payment. We went through the entire process of giving the confirmation numbers, which of course they couldn't locate, and verifying we made the payments. In January, I received a call 8 o'clock at night from a nasty woman stating my vehicle was due to be repossessed d/t non-payments. That very next morning, after yelling at my husband all night, we went to our bank to find out we had actually sent the payments, but they had been returned to our account. (Not sure how that happened).

I have never seen a company such as this. I have been trying to pay my car off. I have never been late every and at the end I have to four time put payments on the end. Since then they have been lying to me. I talk to eight reps and each one told me something different. They give me what I owed and each time they would call me and tell me what I promised. I am on disable and get a check once a month. I only owed them 1500 more dollar and was paying them 500 each month. Little did I know that the interest rate would go sky high and they never told the same story even when in three days I paid them 900 then two days later 220. Then I find out about late fees and the money went to two different departments so the money I paid never was coming down.

Bought a car through Chase Auto Loan, you can't make a payment except through bank draft. No credit cards. No debit cards. They only want to be able to auto draft your account. It's 2018. They are the only ones that's like that and you have to have it set up through your bank account. You can't even go online to make payments. Then when you're a little late even one day they are calling from different numbers harassing you. Harassing your family. I cannot wait to pull the money out of my 401k to pay it off so I'll never have to deal with this company again. The car dealership never asked us who we wanted to go with. We would have never chose Chase. They came to us after the deal was already made for us to sign the papers!!!

I refinanced my car with Chase in January 2017. My car was totalled on 9-21-17 and I am STILL WAITING for Chase to provide the insurance company with my title and accept payoff. Unbelievable to me that they would not secure the title immediately at the onset of the loan. More unbelievable is that after learning that the title was not secured in November they STILL HAVE NOT DONE SO. WOW. Car was deemed a total loss on 10-31-17. Chase has known since November and still no results. REALLY CHASE? I have not had a car in 4 months and am having to pay my regular car payment without the benefit of said car because of Chase and their incompetence. THEY EVEN HAD THE NERVE TO CHARGE ME A LATE FEE. WHAT?

I have been banking with Chase for many years and do lots of business with them. I have never had a problem and had always considered them a great bank, never had a problem. I have a checking account with them and a car loan. I have excellent credit (always pay my bills like clockwork and have never been late), and have an excellent credit score of 798. My son wanted to buy a truck and I was going to cosign for him as I wanted him to build his credit. My son is 18 and has no credit cards and zero credit history, no credit in his name whatsoever. After applying for the used car loan, Chase came back with an APR of 18.5% for the car loan! Seriously??? I could have put the car on my personal credit card and would have had a better rate than that!!! I talked to an underwriter with Chase and they said, "Ok, we'll give you our best rate possible of 9.99%." Again, seriously??? What kind of suckers do they think people are anyway?

DON’T DO IT!!! Similar to another experience here I returned my Subaru car 1.5 months before the lease was up. The dealership said it was A-OK, and I paid all of the payments for the time until it was due. Then one month later Chase sends me a letter that I owe $1,000 for returning the car early! Had I known I never would have done it, and $1,000 is ridiculously excessive. When I contacted the company they couldn't even provide a breakdown of the cost. Worst of all, they filed the cost with a debt collector just weeks after the bill went out. I'm about to pull in a lawyer and can't believe how much time I've had to spend on this. There needs to be better protection for consumers against this nonsense!

I made my car payments on time for 4 years while employed and even continued making payments for 6 months after losing my job, but I fell 3 months behind after having medical bills that my new "affordable" insurance would not cover. So Chase repoed my car on a Thursday even though I had made a payment the prior Monday which brought my account to 1.5 months past due. I called them immediately to find out what I needed to do to get the car back. They are supposed to provide a reinstatement amount in 24 hours, but I had to call them repeatedly - several times a day for 6 DAYS - before someone could provide me with the reinstatement amount.

I bought a new car 10-2-17 financed through Chase Bank as I have an account there. The following week I went into my branch Chase Bank (on E. Beltline Rd. Richardson TX) to set up auto payments, I did the paperwork to have payments drafted out of my account on the first day of the month. Knowing I set things up I didn't check my account to see if the Nov 1st payment was drafted. I received a call over the Thanksgiving weekend stating I was in default as I hadn't made my November Payment. I went back to my branch. No one could tell me what happened. I made the now late payment, so they had me fill out the auto draft paperwork again. Dec 1 no payment drafted. I went back to the branch, again no one could explain why my account was drafted. They had me do auto draft paperwork again now for the 3rd time.

I have been leasing my Mazda for almost a year. I was on disability and then laid off from my job 7 months ago. This is one ruthless and harassing company. Only a week late and they seem to call every hour starting at 8 am. This goes on every month. I even received a repossession letter only being 30 days late. But they always get their money. I am seriously thinking about changing my phone number. Stay away from Mazda Chase.

Just called Chase to get a payoff on my loan. The good news is I was not on hold for the usual 20-30 minutes. The bad news is the voicemail said they were busy, "Please call back in a couple of hours." I was immediately disconnected. That is, without a doubt, the worst customer service I have ever experienced. I'm not really surprised. I had a business loan with them before and their service was terrible. I swore I would never do business with them again but this was a Subaru car loan that I did not know was Chase until it was too late.

I leased a Mazda through Chase Auto Finance. Chase took $100.00 of a $400.00 monthly payment for fees and interest. When I went to buyout the lease I found out that I owed $4,000.00 more than the car is worth. Stay away from Chase.

I have been struggling financially and got a little behind on my payment. I had called Chase and explained I was on UC due to a job loss however this did not stop them from calling me every two hours from different phone numbers starting at 8 am and ending around 8:30 pm. When I did make a payment they were very rude and asked me why I was late with it and in general were extremely condescending. I would never finance anything through them again due to harassment and rudeness of their staff.

Car repossessed - I have been paying my car loan to Chase for 4 years on time. I was 3 payments behind and they have been unbelievably harsh to work with. They closed my account even when I asked if I could prove that due to serious health issues I had fallen behind. They demanded full payment ($8K) within a week. I’ve finally gathered the money but I will never deal with them again. It is very helpful to read that others have had the same experience. Ally Auto was the complete opposite. They have been the best lenders to work with ever. I highly recommend this firm. I’ll be glad to wash my hands of Chase. They won’t last with a reputation like this.

Chase Auto Finance wrongfully repossessed a vehicle. I bought a vehicle from My Imports Auto and they ran information and offered Chase Auto Finance as a lender to use. Not knowing the bad reviews of Chase I accepted and put money down and signed up. I gave all my bank information and made payments. Had a hardship including medical and auto incident, had repaired, and kept paying. Since the beginning, there were issues with recurring payments. Sometimes a double charge would be sent through and other times the account page that the account was past due. I NEVER received correspondence from them about an account delinquency, but the claim is that I was 86 days delinquent on a car payment.

After slow payments due to an emergency I called to make payment arrangements. Spoke with a gentlemen that said there would be no problem in making payment arrangements. After paying 1800.00 in 1 month (my actual payments were 547.00) I was told I needed the balance 27,000.00 to keep the truck. They told me that the truck loan had been written off at the end of the month BEFORE I made the 1800.00 payment. Please do not use this company. THEY ARE RIPOFF ARTISTS. They do not stand behind the agreements their agents make with you.

Chase Auto Finance is a horribly run business. I'm in the process of switching from a lease to buying my car and it’s been one problem after another. They have all these different departments that you have to talk with to accomplish anything and they wasted 45 minutes of my time and I still couldn’t get the help I needed. Later I tried calling again to make a down payment which they can apparently only do with my routing and checking account info which for some reason they don’t already have. I’ve been making automatic payments for years! For some reason they have info from a bank account I’ve never used with them. These people are so unhelpful it makes me sick. I’ve never dealt with more unhelpful, incompetent.

I have an autoload through Land Rover Chase and each month the auto payment goes through for a different amount and I am charged a late fee. It is difficult to get through to a person on the customer service number and when I finally reach someone, they say they need to transfer me - and it goes back in an automated message that will not give me access to a live customer service rep. This has been going on for six months without anyone correcting the error or contacting me at all.

This company should not be allowed to deal with the public. They threatened repo when only one month behind. Chase has to be as stupid as loan sharks. The bad PR will flow over to their other businesses, I hope. If anyone is getting a car loan, never deal with Chase. Pay a higher rate, and deal with humans not human garbage!!!

For the last payment, Chase sent a bill stating that they will not take an auto payment and we are to pay by mailing a check. After the check was sent, they indeed did take the auto payment and also cashed the check creating a double payment. They said the money would be returned to my account within 10 business days, but at 10 days, still no money. This appears to be a recurring scam on their part as I see other reviews with this issue as well. Please let me know when the class action suit begins, because I am all in!

Yesterday my truck was repo'd because I fell on hard times after having not missed a payment since I got it. After talking to a rep to make arrangements they still took my truck and when I called to see what I needed to pay to get it back, I was told I had to pay it off! If I had $20,000 trust me I would not have been in this situation. They will NOT work with you at all! WORST COMPANY EVER!!! If you are trying to get financed run, don't just walk away from any dealer trying to get you financed with them!

I have a Subaru leased through Chase Auto. I moved from RI to NC in early June of 2017 and have been trying to register my car here ever since. I reached out to Chase on June 30th requesting a copy of the title and limited Power of Attorney so I could go to the DMV and register the vehicle. They decided it was a good idea to send the original title to the NC DMV instead of sending a copy, and they didn't keep a copy on file for themselves.

Couple of weeks ago my car loan was paid off. Needless to say the payment still was taken out of my account. Since that time I have spoken to numerous people and they have all assured me that the money will be returned as the loan was paid off. First I was told that I would be sent a check, well that never happened. Second, I was told it would be put back into my account, then I was told that it would be 10 business days before it would be put back, well it's now 10 business days and no money. This was my money for paying bills, which I am now late on. I am to the point of hiring a lawyer to sue for my payment and the interest for them holding my money for over 2 weeks. This is certainly not right but I cannot get anyone to return my money. Definitely would not consider a auto loan with these crooks again.

Ok, so, I purchase a 2004 vehicle for roughly $3000 & get accepted for financing. Who would have thought that number one, the car is a lemon, I've been pouring money into it ever since I drove it off the lot. Worse yet, I end up sacrificing my right ARM and left leg to Chase in the form of roughly $9000 for a $3000 lemon!!! Chase's new CEO is in the news lambasting other people for their shoddy business practices. What about HIS company? People are being ripped off! Hey buddy, look in the mirror...

If I could give Chase 0 stars I would. I am leaving for the Peace Corps and need to sell my car. I paid 3000 dollars to get it paid early and at this time I changed my address. After two weeks, I never received the title. I called and they said they mailed it to my old address under my mother's name because she cosigned the loan. My mother never lived at this address and because of this my title got lost in the mail. They then said they would send me a lien release and I would receive it the following Wednesday. They told me to bring it to the DMV and they would give me the title. I checked the mail the next Wednesday and it was not in the mail. I called and they said it was sent out that day. I finally got the lien release and brought it to the DMV. The DMV told me that they don't print titles and that Chase lied to me. They told me I could expedite the paperwork or it would be 4 weeks to get the title.