Chase Auto Reviews

Stay away. My car was totaled. Insurance paid Chase. They continue to bill me, charge me finance charges. Will not stop billing me. Their special services agents were very rude. Couldn't care less. Yelled at me, told me to stop talking. Told me to keep paying and they would return my money sometime in the future.

I would never use Chase Auto again. I paid off my vehicle 3 weeks ago and still have not received the title or lien release document. Every time I call they give me a different story of when it was mailed or how the process works. They did not send the document certified mail or have any way of tracking it. They offer no solution of how I can get me title. Very unprofessional and unorganized.

Very unprofessional. I was working to get a deferment and told I could not qualify and asked why. The lady actually laughed and said she could not give me that answer. I lost my job a few weeks back and I asked her why I possibly could not get it deferred, again she laughed and said she could not give me an answer or suggest how to get this approved. What a joke. Someone who has made on time payments for a year loses their job at no fault of their own and qualified for UC benefits and only has fallen 45 days behind and this company doesn't want to do anything for you. I will be financing elsewhere as soon as I have a few months of pay from my new employer.

Chase Auto finance is by far the worst company to get a loan. They are horrible and it doesn't matter if you are a great customer. I have never missed a payment in 3 yrs. My story is too long to share but let me say this, go with any other company. You will be better off.

This finance company is a JOKE!!!! They won't help you if you fall behind! Then they take your car and tell you that you have to pay the BUYOFF price and won't let you pay your past due balance. DO NOT USE THEM!

Terrible company and Terrible customer service. Been with them over 15 years and never missed a payment. Last month because of a technical glitch my auto payment didn't come out and I paid it as soon as I was notified. They still reported it to credit Bureau and then refused to even consider removing it. I will never use them again and would give them 0 star if I could.

Chase will repo your car when you are sick and charge you the full amount. Don’t fall behind! I recorded a conversation with a supervisor named Anthony ** sassy mouth. He needs to be fired. It will be posted on YouTube. I doubt if anyone wants to bank with a company that practices this behavior. Chase are cold blooded crooks.

What a scumbags, they keep withdrawing my money earlier than they should and overdrawn my account!!! Very angry and hope they burn in hell! I’m so tired to call them every other month… Chase suck and I wish them to be assassinated like health ceo Period, wishes them the worse 2025 year for them…..

I would give them 0 stars if I could. Everything was fine through monthly payment and payoff. Somehow, the title (they said they sent to me in June) never got to me. I've been calling them a few times a month since July trying to get this resolved and still don't the title to my car. Now I am delinquent in registering my car because I don't have the title. Chase Subaru Finance has been totally ineffective in resolving this issue. Two Important questions: How come all of my monthly coupons got to me but the title didn't??? Did they ever really send me the title or did they lose it at their end???

I am a new JP Morgan Chase Auto customer, purchased a vehicle through them in Aug 2024. Since establishing my account I've tried to link my external account literally six times to pay for my auto loan. The first four were through the app, the fifth using a form they sent me, and the sixth was after requesting a supervisor who said I had to use the computer not the app. Chase Auto has still not been able to link my account. At this point I am considering just refinancing with a local bank that I know, knows how to do their job. Additionally the number given to me by the supervisor to call online support was wrong. I called that number, they gave me a second number, which turned out to be the support number for Chase employees. I would seriously consider different lending institutions even if they may be a little higher interest rate.

Doesn’t do much to write a review, but I’m still going to so maybe enough attention will be paid to the fact that there are horrible reviews for a reason. Least an expensive luxury car Chase was the bank unfortunately. There were constant issues with the vehicle, which was very expensive $110,000 lease was over $1400 a month. After the first year or so, the engine light was constantly coming off we took it to the dealership multiple times to no avail. It either was off when we got there or they couldn’t find any codes. Finally returned the vehicle towards the end of the lease early obviously still paid all the lease payments actually couldn’t go over 30 miles an hour due to the fact that this engine light was on they never fixed

Tried to change my last name before paying off and gave them everything they needed to only get a title in the wrong name. Then received a letter saying that I’m owed a refund on my gap and I needed to contact my dealership, contacted my dealership and they tell me Chase usually sends a check in 6 weeks. Call Chase and they directed me back to the dealership.

After making on time payments for years, the one time I needed help and asked for an extension due to financial difficulties, and they denied me for any more than 2 weeks. I asked for any reasoning and they said nothing other than "extensions are a courtesy, and we do not give our reasoning". I can only take that as they didn't care that I was struggling and have children that depend on me and a partner that is making less money recently. This loan was not low interest, the car is worth more than the loan now. With crippling debt, asking for a 2-3 months of a break doesn't seem to me to be much to ask. In fact, Chase Auto could have made more money from me with interest.

Horrible experience. We leased a vehicle through Chase for 3 years. Made our payments on time. We had an inspection done a lease end. We were told to change tires which we did and kept receipts. We were sent a bill for $1379 and have been fighting it for 3 months. Today they went into our credit and reported the item, even though we paid for the $1379 and our claim is open. Never again.

This is the worst company ever. Will NEVER have a loan with them again. They have zero customer service. FYI they will never contact you if there is a reversed charge even if it’s not reflected in the customers account they will assess you late fees. Late fees you will never know about until one day 3 months later they let you know you have to pay 3 months. Then when you talk to a zero intelligent individual with the company, they can’t even comprehend what the problem is. Literally have never seen worse “customer service”. We have stellar credit and will never do a loan with them again.

Where do I even start. I’m currently military and am trying to ship my vehicle, but need a transport letter from them. I call a month in advance before my ship out date. I follow up 1 week later, then 2 weeks, then 3 weeks later and still no sign of said transport letter. I call 20 additional times and get told it’s coming. The day before my vehicle is to be shipped out, still no sign of said transport letter. My vehicle will now be stranded in Alaska. Thank you Chase.

I have spoken with Chase Auto for a variety of reasons, including needing to adjust due dates and needing help with my payments on my Subaru. Every time, I get the kindest and most genuine human beings you could imagine. I always feel such a sense of support and relief whenever I need help with something on my loan. It is truly remarkable- their kindness has become as iconic to me as Chick Fil A saying “my pleasure“.

WORST Customer Service Ever!!! I have tried for 4 months to change the due date up 6 days. Never been late on a payment and have paid extra every month. Then out of nowhere they tell me I requested to skip a payment, which I never asked for. I even asked them to listen to the recordings with me to show me where I put that in. After the Supervisor gets on the phone she yells and gets loud with me about it when I never changed it. She then tells me I cannot call for 24-48 hours. I told her that I now see why everyone hates to be financed with Chase and they have mainly 1-star reviews.

Since January 2024, I have attempted to request a state change since moving from Maryland to Washington, D.C. For over a month, I kept calling and speaking to different Chase customer service personnel, being told my request was being processed, and when I would follow up, they would not know what I was talking about and said I needed to resubmit the request. In February 2024, I filed a complaint with the BBB after waiting over a month. Today, my state change request was finally sent to my local DMV. This process has been one of my worst experiences; whenever I do an auto loan again, I will never do it with Chase Bank again. The time wait and customer service were awful, and if it wasn't for the BBB getting involved on my behalf, I wonder if I would have ever completed the process.

To every person on the planet that thinks of going with this company Chase auto loan or chase anything, anything they're affiliated with including Credit Karma TurboTax Intuit Plus a few more just go to the bottom of their page and you'll see them all because this is the worst company I've dealt with in my 50 years alive and I've dealt with a lot of companies like this who are bullies, have a hard day at work roofing people off screwing people over go to the bar after work, go home, kick their dog, ignore the kids and beat their wives. And if they're female they probably after a hard day at work of ripping people off, screwing people over, and laughing about it. I am absolutely positive of (all the way to the bank,) They go to the bar, swill their wine go home, ignore their kids, cheat on their husbands and love their animals because we know how some females can be and they're dirty pigs.

I financed a loan for a new Subaru through JP Morgan Chase Bank. A week after signing the paperwork I decided to pay all cash instead since financing was only for 2 years and the "deal" still included fairly high interest. I contacted Chase Bank to see about paying off the loan immediately and they said my account wasn't created yet and to wait. 2 weeks later my account was available to me and had apparently collected interest since the day after I signed the paperwork.

In October my lease car was totaled and Gap insurance was kicked in. Four months later Chase said I had a bill for $185 and never sent me a bill, email or phone call. My account showed that is was paid in full under my account number. Chase hit my credit for a late payment and they never sent me a bill. First the $185 should have been under the Gap payment and second they could have sent be a bill for the $185. When I called Chase, Lisa a supervisor, said it was not their problem and nothing they can do. Never sent a bill, said my account was paid and ding my credit for $185. CHASE is horrible.

I have had my loan for over three years now. The minute you are over 30 days late they will start hounding you and send threatening letters that they will accelerate to full loan being owed. I am self employed and we usually have a couple of slow months first of year. I've always been able to get a deferment with past financing. Chase absolutely will not help you. Instead after saying to hold while they submit papers, they hang up on you. I will call back giving benefit of doubt and go thru whole process of verifying all my info to not just one but two reps and have it happen again.

We purchased our Outback in 2019 and have never missed a payment. We have just a year in a half left on the loan and my wife was diagnosed with Acute Myeloid Leukemia. While fighting with her short term disability I wasn't sure about making the payment at the beginning of February so I reached out to them about a deferment for one month and just adding a month to the loan. It was declined since I could not give exact dates for when her short term disability would kick in. I complained and received an email telling me I need to call and talk to this person because I could be eligible for an extension. Of course I had already received and letter in the mail telling me the reason why I was declined earlier. I called the number just to go through the exact same thing and was declined again. I angrily asked why would I be told to call again just to be told your company don't think I will have the money in order to give us a deferment.

Chase Auto is HORRIBLE!!! I financed a vehicle through Chase Auto and paid it off in March 2023. It is January 2024 and I am still trying to get my title from them. I would rather ride bicycle than finance another vehicle through Chase Auto. They are very incompetent!! Do yourself a favor and look elsewhere.

They don't care about the customers and working with them in any way, they only care about their money... There is no Honor in the predecisions even when someone tries. They don't care about the situations that life brings people Is and working together to come up With a solution. If I could give a Negative star review. I would have, also saw things about people's bank accounts being hacked through this company. And again they still didn't care about, google them before using them.

This is the worst place to get a vehicle financed through and had I have known that I would have never went through this company. They do not care about you or anything. I have never missed a payment the whole time I have had my vehicle and the 1 time I need my payment deferred to the end of my loan they can't do it. This company is a joke and non caring doesn't even begin to describe them. My advice to anyone who is thinking about going through them to get a vehicle financed DO NOT do it!!

I called for payoff and was told that if I mailed a cashier check that it would be posted on the day received but that is a lie!!! They received my cashier check on 12/11/23 at 11:11 am and as of today 12/15/23 at 12:26pm it is still not posted and they will not send out my lien release. This is ridiculous!!!

I purchased a new car on November 1, 2023. The dealership I purchased my car from overnighted the payoff check to Chase Auto on November 2, 2023. It was received by Chase on November 3, 2023 and subsequently deposited. It's been over a month and Chase still tells me that they have to investigate the payoff since they don't have a record of it even after I have provide all the evidence they could ever need to show that they did receive the check and that they also deposited it. I have close all my Chase accounts today for everything and will have my friends and family do the same.

I called Chase Auto to properly be advise on how to keep my account on good terms. The representative Olga lacked professionalism as well as knowledge of her job and allowed me to make changes on my account that caused DAMAGE to my credit report. If they would of advised me properly I would of NEVER changed my due date if that was going to cause a 30 day late payment on my credit in the middle of signing for my daughter her 1st home. BEWARE of this lender. Not only advise incorrectly they also showed no compassion when I attempted to dispute their MISTAKE and refuse to correct.

Auto Chase loan customer experience has been awful since the purchase of vehicle. Original title was lost and they took no ownership of it or helped in anyway of having to get the duplicate title for the dealership. The dealership had to do all the leg work. Then as a customer a illness came up with myself and there was no grace on helping with payments before they wanted to come get the car and assume I wasn't going to pay on time going forward. Please just do your research before choosing them. I also have been a customer with my checking and savings for years prior to this and they do not care about loyalty at all. Very poor customer service.

Horrible experience, customer service just not understanding or researching or even doing their jobs. They are just the worst and they don’t comprehend at all and provide you the worst guidance.

I changed due date. They sent me a letter to sign and fax back. I faxed back immediately upon receiving due date change agreement. They now won't abide by their own agreement... they say they made a mistake. They literally said it's their fault but nothing they can do because of their mistake. Stay far far away from Chase. I've had a lot of loans on vehicles through the years. This is by far the worst bank I've dealt with.

Bought out my Mazda CX-9 lease through Chase Auto Finance in January 2023. I never received a bill of sale or a title. It has been over SIX months later and still no bill of sale or title. I have called Chase numerous times to no avail, I just get run in circles with "estimated completion dates" that come and go. I went to the NY DMV but they cannot get me title without a bill of sale. I have started a complaint with the NYS Attorney General because this is just ridiculous. Now I am trying to trade in my car and cannot do anything.

I was 5,000 $ shy of paying off my Subaru. I had late payments but never missed. They repoed my car. I have been wondering for years why that happened. I paid 20,000 into that car and then they just took it away.

I had a question. Representative didn't quite understand my question so I ask for a Supervisor and he was very rude and raised his voice. I was just surprised. This man was the first rude encounter out of 6 yrs of service

Paying off my car taxes on my lease took over a month. I had to give my personal information out to more than 10 people and I was charged on my old car after it was already turned in and no longer in my possession. This company was unable to answer questions about the duration it took for them to submit payments to my bank, it should NEVER take so much effort to pay someone. I will never own another Subaru or lease through Chase Auto ever again, not worth the headache.

The total loss team is very unprofessional when handling total losses. The wait times for them to provide pay off to your insurance is ridiculous. They drag their feet In Order to get as many payments they can before your claim is closed. I will never use Chase for an auto loan again.

I purchased a vehicle from a dealer and used a small bank for credit purposes. I paid the vehicle off within a year which was significantly early. I received a clean Massachusetts title. I moved to Maine with my vehicle. I registered my vehicle in Maine. I received another clean title from Maine. Two years later I tried to sell my vehicle. I was buying a new vehicle. I was informed that chase bank in Pennsylvania had a lien on my vehicle. I tried to call Chase and was told " you are not our customer so we won't talk to you or do anything for you". After filing a complaint to the Pennsylvania banking commission they still failed to communicate with me. They were supposed to respond within 30 days to the commission. They did not respond.

Chase financial was used to lease my 2019 Discovery auto. I paid the lease in full in August 2022 to own the car outright. As of, December 17 2022, I have yet to receive the title for my car from Chase. I have made calls weekly but to no avail.!! They claimed they made a mistake in the sales process and had to order another title from NJ Div of Motor Vehicles. In great frustration I contacted my local assembly person who was absolutely fantastic. She had a liaison in Motor Vehicles, who informed us that Chase only asked for a duplicate title after two months and never followed through to ask for expedited processing which dealers can do. Weekly calls to Chase were met with nothing but lie after lie and blamed NJ div of Motor Vehicles. Chase promised they would overnight my title once in came in. NJ Div of Motor Vehicles sent the title to them weeks ago and oh my they did not overnight it and is not sure where it is !!!