Caliber Home Loans Reviews

Bait and switch scheme, rude. This place is a snake pit.

They were supposed to pay my taxes, at the end of my mortgage, they didn't. 3 months later the state gets ahold of me saying that they are due. I tried calling to discuss this with them all, they don't care!

My loan got sold underneath my nose from HSBC who I was still making payments to. Then all of a sudden I get a bill from these folks saying I was 3 months behind. At this time it was hard finding a good paying job. So, I call HSBC and there’s no way of getting hold of them 'cause I was hoping they’d send the money I gave them to Caliber. Nope, then I asked if they’d make it where I could get make payments to make up for it, nope on that too, they just said pay this or it’s getting foreclosed. I ended up having to go bankrupt and lose my house that I had been paying on and never missed a payment for 10 years. This company showed no compassion or any emotion when doing all this either. Just now rebounding from all this and it’s been 10 years, I haven’t even begun to read the reviews but to have only a 1 star tells me all I need to know.

Caliber Home Loans serviced our mortgage for several years then sold it last year in september 2023. We aren't able to file our taxes because they lost our payment and interest statement for 2023. This is severely impacting us.

Do NOT work with Caliber home loans. They will get the loan completed and then are a nightmare to deal with. I bought a home with them in September of 2021 and decided to escrow through them. May of this year, I began receiving letters from attorneys saying they were going to be placing a lien on my home due to unpaid taxes. I called Caliber and they submitted an "investigation" to find out what happened. After several days, a supervisor called me back and said that the taxes were not paid in full and it is my fault because I received the tax bills- granted she was able to log in to the County Appraisal district to see the outstanding balance and partial payment that had been made. They wrote the loan on the house, they have access to see the balances and payments on parcels- did they not know how much the taxes were?

It does not matter how well or hard you try, they will invent fees, mess up your credit score and never answer the phone. If you are lucky, prepare for a battle as they are trained to lie, steal, & cheat every dime out of you and totally wreck your credit score. "They are never wrong" even with paperwork to back you up!! They were being sued by so many people, they had to get bought out and new name. All I can say is RUN AWAY QUICKLY AND NEVER USE THEM. We have sold home & moved to get away from them, they are that awful & rude. Our attorney is preparing to be in line to correct our credit now that we are away from their dirty tactics.

Worst company ever! I can't get a call from anyone to fix a incorrect mortgage late dropping my credit score from 820 to 740. Ridiculous! They refunded their late fee because they were wrong, and crickets when it comes to correcting my near perfect credit score!

It takes approx 8 to 10 min to get anyone on the phone. Their customer service team is combative and often not helpful. There are multiple prompts which you need to go through in order to speak to someone.

Simple/Easy process to get a loan with good rates. However, they can silently put charges on escrow without giving advance notice. After that too many calls/many weeks/lot of struggle with customer and tax department service to remove escrow.

I am a real estate professional in Florida. I recently had a listing where the buyer used Caliber Home Loans. I have never had such a difficult transaction. I was given bad information about the status of the the loan and the requirements. The communication was terrible. Everything was delayed including the closing ----more than once! I would not recommend them to anyone.

Derek ** has been great. Usually available but will get back with you if he is busy. Extremely knowledgeable and very upfront. I would recommend Derek to a friend. I hope my continued experience is as great with Caliber as it has been with Derek.

!!!No communication, raises mortgage payment due to “escrow shortage”, paid it off over the last year, payment stays the same despite the payments being done. I call customer service to figure out why, they say it’s cause I need to have them do a new escrow analysis, despite the fact the agreement was for a 12 month period and they told me NOTHING about needing to do something on my end when I agreed to the extra payment for the 12 months. So I say do the escrow analysis and ask to speak to a manager/supervisor to go over this and they put in a note for them to call me back. It’s been TWO WEEKS and no call back yet despite me trying to call them twice in that time and each time no one being “available” but they’ll add to the note on my account. Now I check and they finished the escrow analysis and it RAISED my payment again… What in the actual ** Is going on and why can’t I get some or to talk to me?!

Servicing the loan I had no complaints until I came to try and refinance with them. I worked with J.J. ** from their refinance team. At first she seemed helpful and friendly but I didn’t feel like I was getting a good deal with them. I shopped around and she had me set up on a much higher interest rate with double the closing costs than the current provider I went with. When reaching out to them to see if they could do better she became impossible to contact and lied numerous times saying that the rate the other company gave me was impossible and not locked in, etc. After deciding to go with the better deal she became very unprofessional and that department itself did every trick in the book to try and hold up my refinance.

My experience with this company was a nightmare. This company hired some stupid idiots that don't care at all for your needs. Ask for stupid things on the last minute before closing (believe me. Real stupid things. The Broker worked with me has 30 years experience and never had business with caliber before and said they are a bunch of dummies don't know what they are doing). Stay away from this people. Their only desire is make any business and they will sell your mortgage before you sign the closing. They are there just to make your life miserable, stressful and they only want make money on you doing nothing and putting no money at all. They will sell to you for "x" and right before closing they will sale it for "y". They are not a bank. Don't pay more . Look for a real bank to make your loan. DON'T RECOMMEND AT ALL... I DON'T RECOMMEND THIS ** NOT EVEN FOR MY ENEMIES... NO CALIBER!!! GET OUT CALIBER!!!

I don't recommend this company at all. Period. Horrible customer service. They never speak clear. They pay attention to your case only if you are a good deal for them. At least that was what I felt, otherwise they just don't care about your situation. Only when I called pushing they moved some fingers, but not for long, only to make you feel they are doing something. If they reply to this comment then I will tell my story, making it more understandable, of course. PS: If there would be 0 star that would be my rating.

Back in January of 2022 the processing department incorrectly over-charged me ~$1,500 for a shortage in my escrow account; however, they then realized that this was a mistake and "mailed me a check" for a refund of $716. This check never arrived, which by itself was not a huge issue. The issues began when I called the customer service department to have this check resent - which they said was easy and they would get it taken care of immediately. They assured me I would get my check in 7-10 business days. We are now >3 months later and I still have not received my check.

Updated on 05/15/2022: I wrote complaint about Caliber’s fraud in transferring my property. They print off the original HELOC from the Clerk in the litigation since the transferred entity contract doesn’t exist. Told the Judge there was no contract with me and no proof the Caliber/LSF8 MPT owned the debt. The Judge told me to shut up and if I didn’t he would have his bailiff throw me out of his Court. Then entered a foreclosure order without proof of a contract. Caliber works with Rescue Investors who knock on the doors of those have a foreclosure date listed to play on the vulnerability of those being defrauded since the Justice System is fair in Texas.

Most times when I tried to pay my monthly payment through app I have bad, stressful times. When I tried to do sign in always I see session expired. Again and again. No matter day or night! Very difficult to pay my mortgage payment through this stupid app. Today May 4 2022, and I still doesn’t have access to pay my bill.

Caliber bought out our loan from the original lender we had. We've had nothing but problems with them. A few months after they bought the loan, they changed their system and asked us to be patient. That's fine. Our payment info was deleted, so we reentered it. They told us our payment didn't go through. We spent months calling and trying to fix our payment. We were told to wait and it would go through and we would not be faulted. We got late fees. Still no one would freaking take our money and we were told everything was our fault even when we had documentation of us trying to fix it. You'd think they would want to help us pay them. We are very diligent about bills, never late, and this has all been maddening. Considering refinancing just so we don't have to work with this company any more.

No interest rate is worth the poor customer service they provide and their "new" website that doesn't allow borrowers to control their payment amounts or timing. The automated phone system takes 5+ minutes to reach a human and 3 out of 4 people I reached couldn't answer my questions and all promised to have a manager call me and that never happened. Do yourself a favor and pay more to go with someone else.